branch customer service representative

AAA The Auto Club Group

<div>It&rsquo;s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time 
<div><div>Exempt/Non Exempt: 
</div></div>Hourly
Job Description: 
 
 
<div><div>Why Choose a Career with the AAA The Auto Club Group (ACG)
<ul><li>Established brand that has been around for over 100 years. Our members know and trust us!
</li></ul><ul><li>Branch Offices house travel, membership, insurance sales and support employees
</li></ul><ul><li>You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.
</li></ul>Excellent Opportunities to Build a Career Pat h:
The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:
<ul><li>Other Branch positions &ndash; Field Insurance Sales Agent, Travel Agent or
</li></ul><ul><li>Other Departments such as:
</li></ul><ul><li>Call Centers (ERS, Sales and Service, etc.)
</li></ul><ul><li>Automotive Services
</li></ul><ul><li>Claims
</li></ul><ul><li>Underwriting and more
</li></ul>A DAY IN THE LIFE of a Branch Customer Service Representative
The Auto Club Group is seeking prospective Member Representative I&rsquo;s or Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.
<ul><li>Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
</li></ul><ul><li>Generate leads, update members on travel and insurance specials, and provide travel information
</li></ul><ul><li>Respond to customer inquiries and refer to senior staff or agent when appropriate
</li></ul><ul><li>Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer
</li></ul><ul><li>Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
</li></ul><ul><li>Provide administrative support to the travel and/or insurance sales staff during peak periods
</li></ul><ul><li>Conduct outbound promotional calls for insurance and/or travel products
</li></ul><ul><li>Other duties as assigned
</li></ul>HOW WE REWARD OUR EMPLOYEES
Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 - $21.50, based on experience, with additional incentives and an annual bonus potential based on performance.
ACG offers excellent and comprehensive benefits packages:
<ul><li>Medical, dental and vision benefits
</li></ul><ul><li>401k Match
</li></ul><ul><li>Paid parental leave and adoption assistance
</li></ul><ul><li>Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
</li></ul><ul><li>Paid volunteer day annually
</li></ul><ul><li>Tuition assistance program, professional certification reimbursement program and other professional development opportunities
</li></ul><ul><li>AAA Membership
</li></ul><ul><li>Discounts, perks, and rewards and much more
</li></ul>WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
Education:
<ul><li>High School Diploma or equivalent
</li></ul>Work Experience:
<ul><li>Working in a customer focused environment
</li></ul><ul><li>Providing customer focused service and timely solutions to problems
</li></ul><ul><li>Microsoft Office applications
</li></ul><ul><li>Taking personal responsibility in seeking solutions to problems
</li></ul><ul><li>Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
</li></ul>Successful candidates will possess:
<ul><li>Passion and enthusiasm for working with people
</li></ul><ul><li>Basic mathematical calculations to accurately perform monetary transactions
</li></ul><ul><li>Communicate effectively (verbal and written) with others in a work environment
</li></ul><ul><li>Work effectively in a team environment
</li></ul><ul><li>Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
</li></ul><ul><li>Work under pressure in a high volume, fast paced customer service environment
</li></ul><ul><li>Work irregular hours including holidays and weekends (may include community events)
</li></ul>Work Environment
This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
</div></div>#Li-KH1
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life&rsquo;s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you&rsquo;ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG&rsquo;s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.</div>

Branch Customer Service & Sales Representative - Asheville, NC

<div>It&rsquo;s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full time 
<div><div>Exempt/Non Exempt: 
</div></div>Hourly
Job Description: 
 
 
Why Choose a Career with the AAA The Auto Club Group (ACG)
<ul><li>Established brand that has been around for over 100 years. Our members know and trust us!
</li><li>Branch Offices house travel, membership, insurance sales and support employees
</li><li>You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.
</li></ul>Excellent Opportunities to Build a Career Path:
The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:
<ul><li>Other Branch positions &ndash; Field Insurance Sales Agent, Travel Agent or
</li><li>Other Departments such as:
</li><li>Call Centers (ERS, Sales and Service, etc.)
</li><li>Automotive Services
</li><li>Claims
</li><li>Underwriting and more
</li></ul>A DAY IN THE LIFE of a Branch Customer Service Representative
The Auto Club Group is seeking prospective Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.
<ul><li>Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
</li><li>Generate leads, update members on travel and insurance specials, and provide travel information
</li><li>Respond to customer inquiries and refer to senior staff or agent when appropriate
</li><li>Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer
</li><li>Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate
</li><li>Provide administrative support to the travel and/or insurance sales staff during peak periods
</li><li>Conduct outbound promotional calls for insurance and/or travel products
</li><li>Other duties as assigned
</li></ul>HOW WE REWARD OUR EMPLOYEES
Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $19.00 - $21.50, based on experience, with additional incentives and an annual bonus potential based on performance.
ACG offers excellent and comprehensive benefits packages:
<ul><li>Medical, dental and vision benefits
</li></ul><ul><li>401k Match
</li><li>Paid parental leave and adoption assistance
</li><li>Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
</li><li>Paid volunteer day annually
</li><li>Tuition assistance program, professional certification reimbursement program and other professional development opportunities
</li><li>AAA Membership
</li><li>Discounts, perks, and rewards and much more
</li></ul>WE ARE LOOKING FOR CANDIDATES WHO
Required Qualifications:
Education:
<ul><li>High School Diploma or equivalent
</li></ul>Work Experience:
<ul><li>Working in a customer focused environment
</li><li>Providing customer focused service and timely solutions to problems
</li><li>Microsoft Office applications
</li><li>Taking personal responsibility in seeking solutions to problems
</li><li>Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
</li></ul>Successful candidates will possess:
<ul><li>Passion and enthusiasm for working with people
</li><li>Basic mathematical calculations to accurately perform monetary transactions
</li><li>Communicate effectively (verbal and written) with others in a work environment
</li><li>Work effectively in a team environment
</li><li>Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
</li><li>Work under pressure in a high volume, fast paced customer service environment
</li><li>Work irregular hours including holidays and weekends (may include community events)
</li></ul>Work Environment
This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life&rsquo;s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you&rsquo;ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit www.aaa.com
Important Note:
ACG&rsquo;s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.</div>

Branch Customer Service Rep - Ponte Vedra, FL

Dukhan Bank

Dukhan Bank is a Qatar‑based Shari&rsquo;ah‑compliant financial institution offering retail, corporate, and digital banking solutions to individuals and businesses.A Customer Service Representative (CSR) at Dukhan Bank is the first point of contact for customers visiting the branch or contacting the bank. The CSR ensures a smooth, professional, and efficient service experience while promoting bank products and services in line with Shari&rsquo;ah-compliant banking principles.Key Responsibilities:Customer InteractionAccount OperationsProduct PromotionCompliance &amp; DocumentationFollow AML (Anti-Money Laundering) and bank compliance procedures.Operational SupportSkills &amp; Requirements:Minimum high school diploma; bachelor&rsquo;s degree in Finance, Business, or related field preferred.Excellent communication skills (English required, Arabic preferred).Strong interpersonal and customer service skills.Basic understanding of banking operations and financial products.Attention to detail and ability to handle cash transactions accurately.Familiarity with digital banking platforms and software systems.Ability to work in a fast-paced, team-oriented environment.Pay: From QAR6,000.00 per monthWork Location: In person

Customer Service Representative (Dukhan Bank)

EP Federal Credit Union

Member Services RepresentativeJob Type: Full-TimeAbout US:EP Federal Credit Union is a full-service financial institution formed when ten employees wanted to &quot;promote thrift and provide a source of credit&quot; for other employees. 90 years later, we still embrace the credit union philosophy of people helping people.We seek high-performing, enthusiastic individuals committed to superior member service. As a Member Service Representative, you will be the primary liaison with our members, ensuring a welcoming environment, responding to inquiries, and promoting our services and products. Your role is crucial in achieving our company-wide goals through product knowledge and reliable sales referrals, all while adhering to established policies and procedures. Join us to help create a better environment for our members&rsquo; money.Position: Member Services Representative (MSR)Reports To: Financial Services ManagerFLSA Status: Full-Time. Non- ExemptEssential Functions &amp; Responsibilities:<ul><li>Member Relations: Develop and maintain strong relationships with members by greeting and welcoming members and visitors, providing exceptional service, resolving account issues, handling account research, and resolving discrepancies. Ability to confidently discuss financial needs with members.</li><li>Service &amp; Sales: Maintain up-to-date knowledge of credit union products and services to effectively communicate their benefits. Proactively follow up with members via phone and email, introduce new members to our range of products and services, and promptly respond to electronic service requests to enhance member satisfaction and drive engagement. Initiate conversations to uncover financial needs and deepen relationships.</li><li>Loan Origination: Conduct initial loan interview. Discuss loan options and suggest best options. Accept loan application. Make loan recommendations. Review and process loan applications, ensuring accuracy and completeness.</li><li>Transaction Processing and Account Maintenance: Process transactions, manage loan and account correspondence, handle CD and IRA accounts, manage ATM network access, debit card activation, and resolve transaction inquiries/issues.</li><li>Compliance: Adhere to federal and state compliance standards, complete annual training, and maintain branch security procedures.</li><li>Incentive Program: Participate in the incentive program, achieve sales/service goals, and engage in corporate initiatives.</li></ul>Qualifications:<ul><li>High school diploma or GED.</li><li>2+ years retail banking experience.</li><li>1+ years lending experience (interview, accept application, underwrite, process)</li><li>Experience in selling and cross-selling products/services or sales training.</li><li>Must be bondable and pass federal security clearance.</li></ul>Preferred Qualifications:<ul><li>Associate degree with 2 years of relevant experience or equivalent.</li><li>In-depth knowledge of state and federal financial regulations (Reg B, Reg E, Reg D, Reg CC, Reg Z, Bank Secrecy Act).</li><li>Experience with consumer loan sales and underwriting.</li><li>Experience with retail sales</li><li>Proficiency with the CMC Flex system.</li></ul>Location: Washington, DCWork schedule: Monday- Friday 7:30 am &ndash; 4 pm (No weekends or Federal holidays)Job Type: Full-timePay: $22.00 - $26.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) 3% Match</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Experience:<ul><li>Retail Branch Banking: 2 years (Required)</li><li>Lending: 1 year (Required)</li></ul>Work Location: In person

Member Services Representative (Branch Loan & Member Service)

BRIDGEWAY CREDIT UNION

<div>Join Our Team as a Virtual Branch Representative!

Where Exceptional Service Meets Meaningful Sales Conversations

Are you passionate about helping people, building relationships, and confidently recommending solutions that truly make a difference? Do you enjoy working in a fast-paced, digital-first environment where every interaction counts?

If so, we&rsquo;d love to meet you!

We&rsquo;re looking for a Virtual Branch Representative who brings energy, empathy, and a sales mindset to every member interaction. In this role, you&rsquo;ll serve as a trusted financial partner, providing outstanding service while identifying opportunities to connect members with the right products and services to support their financial goals.

What You&rsquo;ll Do (and Love Doing!)

As a key member of our Virtual Branch team, you&rsquo;ll:
<ul>
<li>Deliver exceptional member experiences through phone, email, chat, and text, making every interaction welcoming, professional, and efficient.</li>
<li>Proactively identify, recommend, and cross-sell credit union products and services that best fit each member&rsquo;s needs. Your conversations matter, and they help our members thrive!</li>
<li>Open and close accounts, process loan applications, order cards, complete stop payments, and support members with share accounts, IRAs, e-statements, and more.</li>
<li>Assist members with basic loan questions and remote access tools, helping them feel confident using digital services.</li>
<li>Handle incoming calls, emails, chats, and texts with accuracy and urgency, responding to emails within 24 hours and chats/texts within 5 minutes.</li>
<li>Research and resolve member questions or concerns, ensuring thoughtful follow-up and complete satisfaction.</li>
<li>Continuously build your product knowledge so you can confidently offer solutions and contribute to the organization&rsquo;s growth.</li>
<li>Represent our Credit Union&rsquo;s Vision, Mission, and Core Values in everything you do.</li>
</ul>
What We&rsquo;re Looking For

You&rsquo;ll be a great fit if you bring:
<ul>
<li>A high school diploma or GED and 3+ years of customer service experience, ideally with sales or financial services exposure.</li>
<li>Strong communication skills and a genuine desire to help, and sell, by understanding member needs.</li>
<li>Confidence using computers and systems, including Microsoft Word and Excel, with the ability to quickly learn new platforms.</li>
<li>A results-driven mindset: you enjoy meeting goals, offering solutions, and contributing to team success.</li>
<li>Flexibility to work assigned schedules based on business needs.</li>
</ul>
Why You&rsquo;ll Love Working With Us
<ul>
<li>Be part of a collaborative, supportive team that values service excellence and sales success.</li>
<li>Make a real impact by helping members improve their financial well-being, every single day.</li>
<li>Grow your skills in sales, service, and financial products within a respected credit union environment.</li>
<li>Enjoy a professional office-based work environment with opportunities for training and development.</li></ul></div>

Virtual Branch Representative

L&N Federal Credit Union

<div>Summary:
Reporting to the Assistant Branch Manager, this full-time, non-exempt hourly role assists members with their financial transactions, involving paying and receiving cash and other negotiable instruments. The Member Service Representative/Teller offers financial solutions to member concerns and uses problem solving to meet member&rsquo;s needs. Tasked to assist in connecting members with the correct channel of services including, but not limited to, member development officers and back office services. Responsible to manage branch vaults, ATMs, and order money.

Essential Functions &amp; Responsibilities
1. Receive and process member financial transactions, including deposits, withdrawals, and loan payments; sell money orders and travelers checks to members; transfer amounts from member accounts as directed.

2. Inspect and approve for deposit or cash all checks in the amount of $1000 or more, following established guidelines for check approval.

3. Welcome members and provides routine information concerning services and directs members to appropriate departments for specific information and services.

4. Assist in the training of new employees in office or branch procedures. Assist in closing procedures at night.

5. Cross-sell credit union services.

6. Answer department or branch phones promptly.

7. Balance cash drawer and conduct daily transactions. Perform routine cash drawer checks.

8. Cooperate and work together as a team with coworkers, maintain a neat work area, and perform other duties as assigned by supervisors.

9. Practice confidentiality where indicated in employee matters and credit union operations.

10. Responsible for managing branch vaults &ndash; including balancing vault, buying cash from other tellers, entering vault totals, buying cash for vault etc.

11. Responsible for the Ceto report daily.

12. Open new member share and share draft accounts following established Credit Union guidelines. Assist members in the balancing of accounts.

Qualifications and Certifications
<ul>
<li> A high school education or GED required.</li>
<li>7 months &ndash; 1 year of similar or related experience required.</li></ul></div>

Member Service Representative/Teller- Full-Time - Louisville, KY

M&T Bank

<div>Overview:
Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.
Primary Responsibilities:
Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer&rsquo;s identified needs. 
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer&rsquo;s immediate need.
Accurately balance and process customer transactions efficiently following Bank Policy.
Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system. 
Transition identified sales opportunity and provide introduction to appropriate banking partner. 
Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
Process customer/account maintenance accurately. 
Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&amp;T Bank brand.
Maintain M&amp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Scope of Responsibilities:
The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company&rsquo;s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.
Managerial/Supervisory Responsibilities:
Not Applicable
Education and Experience Required:
High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience 
Proven verbal communication skills
Proven interpersonal skills 
Proven ability to demonstrated exceptional customer service 
Well-organized
Proven time management skills
Proven prioritization skills 
Proficient with internet user-level technology
Education and Experience Preferred:
Bilingual based on branch needs
Physical Requirements:
Ability to stand for long periods of time 
Prolonged use of hands and fingers 
Ability to lift light to heavy objects weighing 5lbs &ndash; 30 lbs. 
Ability to read fine print 
Ability to interact with customers in an open face to face work environment
M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $18.00 - $26.21 Hourly (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation.<h1 class="jobSectionHeader">
Location</h1>
Williamsville, New York, United States of America</div>

Teller

Search 10000+ Branch customer service representative jobs near you this April. New roles added regularly across leading industries. Apply today.