branch customer service representative

Suncoast Credit Union

<div>Overview:
<div></div><div>
Compensation: $20.00 Hourly - Incentive raises earned for learning key skills!</div><div>
Service Center Hours of Operation: Monday through Thursday 8:30 AM - 5:00 PM and Friday 8:30 AM - 6:00 PM Shifts are based around the hours of operation</div><div>
Position Type: Full Time</div><div></div><div> 
The Branch Customer Representative (Member Advocate) plays a key role in customer service throughout the branch locations. Suncoast Credit Union advocates positively impact member experience and build lasting relationships. This position conducts a wide range of teller financial transactions providing professional, prompt, courteous, and accurate service while also holding high respect for the confidentiality of members. Additionally, this individual proactively seeks competency skill progression, fostering growth within the position.</div>
Responsibilities:
<ul><li>Greet and welcome members to the credit union branch providing excellent member service throughout interactions
</li><li>Identify ways to improve members&rsquo; financial life</li><li>
Present and advise members, or prospective members, about Suncoast Credit Union financial products and services to meet their financial needs</li><li>
Provide answers to members&rsquo; questions
</li><li>Solve problems regarding members&rsquo; financial needs by listening to details, collecting data, securing answers, and reporting results to the inquiring party</li><li>
Conduct teller transactions such as processing deposits, withdrawals, check cashing, loan payments, transfers between accounts, gift cards, traveler&rsquo;s checks, and money orders
</li><li>Assess membership eligibility by interviewing prospective members</li><li>
Maintain knowledge of Suncoast Credit Union products and services, including features and benefits</li><li>
Open deposit account</li><li>
Perform account changes, reconciliations, and error resolution
</li><li>Implement credit union policies and procedures regarding teller transactions</li><li>
Verify deposits, withdrawals, loan payments, and account balance amounts</li><li>
Obtain proper identification and endorsements
</li><li>Verify signatures, maintain proper check approval and cash drawer limits</li><li>
Balance cash drawer at the end of day</li><li>
Maintain an accurate teller balancing record</li><li>
Secure negotiable items and confidential records
</li><li>Assist with servicing ATM, night drop vault, coin machine, and CDM</li></ul>
Qualifications:
<ul><li>High school diploma or equivalent</li><li>
1+ year of experience with a financial institution or similar customer service role (Attainment of a bachelor&rsquo;s degree may be substituted for previous work experience)
</li><li>General math proficiency to balance cash drawer, audit own work, and reconcile accounts
</li><li>Good written, verbal and interpersonal communication skills to professionally interact effectively with members and staff
</li><li>Must be able to maintain a high level of confidentiality</li></ul><div>
Skills</div><ul><li>
Customer Service</li><li>
Data Science</li><li>
Sales</li></ul>
Physical Demands<div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Must be able to lift and carry up to 25 pounds. Vision requirements include close and classroom vision. Occasionally required to travel by automobile. Occasionally required to work other than normal business hours.</div><div></div><div> 
Safe Act Statement</div><div>
This position requires the employee to register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee will obtain a unique identifier from the registry before engaging in mortgage loan originator activities. The employee must maintain and renew the registration on an annual basis, provide updated registration information with the registry on a timely basis, and provide a unique identifier to consumers as required by applicable SAFE Act regulations and Suncoast Credit Union policies and procedures.</div><div></div><div> 
Benefits
</div><ul><li>Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts</li><li>
Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage</li><li>
Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO</li><li>
Community Involvement: Paid Volunteer Hours</li><li>
Growth: Degree Assistance up to $5,000 per year</li></ul>
For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits<div></div><div> 
Company Overview
</div>Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/</div>

Branch Customer Representative

M&T Bank

<div>Overview:
Specializes in our branch customer experience through sales, service and digital engagement of our Consumer and Business Banking customers. Supports daily operations of the branch as a Teller and meets customer service and sales needs as required by the assigned branch. Holds customer appointments scheduled by customers and/or branch team as well as walk-in appointments to identify customer needs; refers complex customer needs to the appropriate team member/partner.
Primary Responsibilities:
Educate customers and explain features and benefits of Consumer and Business Banking solutions; make recommendations based on the customer&rsquo;s identified needs.
Engage customers in a variety of ways to bank with us and provide solutions to meet their needs, encouraging and supporting the use of digital capabilities in customer interactions. 
Explain the high-level criteria used to decision loan applications. 
Complete servicing-related responsibilities specific to Consumer and Business Banking customer relationships and lead with inquiries to identify opportunities to solve for other banking needs.
Follow the Bank&rsquo;s sales process and provide simplified, customer-focused advice and guidance. 
Proactively reach out to customers to contribute to the retention and expansion of all Consumer and Business Banking relationships.
Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to solve their banking needs.
Introduce appropriate banking partner when servicing needs present an opportunity for a product solution.
Assist and stay current with the Consumer and Business Banking AML (Anti-Money Laundering), BSA (Bank Secrecy Act) and KYC (Know Your Customer) processes and related activities. Identify and escalate cases of suspected fraud.
Resolve and accurately log all customer complaints in the appropriate system.
Review, approve and help resolve Consumer and Business Banking customer overdrafts.
Accurately complete customer transactions.
Complete related operational activities required by assigned branch, including documenting interactions and appointments with customers using the appropriate system. 
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&amp;T Bank brand.
Maintain M&amp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Responsible for meeting and maintaining registration requirements under the Federal SAFE Act.
Complete other related duties as assigned.
Scope of Responsibilities:
The position is responsible for providing exceptional service to branch customers and resolving customer problems in a timely manner. The position is a key driver of sales and the customer experience within the branch. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company&rsquo;s culture and brand. In functioning in multiple capacities within the branch, it is important for the jobholder to be adaptable to service any and all banking needs of the customer, inclusive of new account opening or loan origination, problem resolution, video conferencing and processing of transactions.
Managerial/Supervisory Responsibilities:
Not Applicable
Education and Experience Required:
High school diploma or equivalent (GED) and a minimum of 1 year&rsquo;s proven retail sales, call center, customer service, or telesales experience
Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language. Proficiency to be determined via an assessment.
Strong verbal communication skills
Strong interpersonal skills
Ability to interact with varying customers (consumer to small business)
Ability to effectively handle difficult customer conversations
Well-organized
Proven time management skills
Proven prioritization skills
Ability to work under critical time constraints in a team environment
Proficiency with internet user-level technology
Education and Experience Preferred:
Proven referral and/or sales ability
Physical Requirements:
Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heavy objects weighting 5 lbs. to 30 lbs.
Ability to read fine print
Ability to interact with customers in an open face-to-face work environment
M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.79 - $37.99 Hourly (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation.<h1 class="jobSectionHeader">
Location</h1>
New York, New York, United States of America</div>

Bilingual Universal Banker (English & Spanish)

ADVANTAGE FEDERAL CREDIT UNION

<div>NEW BROCKPORT LOCATION!!!
As an Employee
We live by the Fish! Philosophy, which means we actively choose to bring passion to our work, find ways to Play and bring joy to the office and constantly look for ways to Make Someone&rsquo;s Day both for our members and our teammates. Above all, we believe in being truly Present for one another.
Comprehensive Benefits:
<ul><li>Medical, dental, vision, FSA, HSA options for full-time employees.</li>
<li>Paid holidays, vacation, and sick time.</li>
<li>Retirement 401(k) plan which offers company match</li>
<li>Training &amp; development opportunities.</li>
<li>Tuition assistance.</li>
<li>Community focused volunteer opportunities.</li>
<li>Promotes a solid work/life balance.</li>
<li>Banking perks and discount programs.</li>
<li>Employee recognition program</li></ul> 

Compensation range: $22.00-$24.00 per hour
The actual salary offered within the range is dependent on a variety of factors including, but not limited to relevant experience, qualifications, skills, level offered, and performance expectations.
Position Overview
We are seeking an Operations Teller; your focus is delivering exceptional service to our members while facilitating various transactions with accuracy and efficiency. Serving as a representative of the credit union, you uphold the highest standards of professionalism, focusing on creating a positive member centric experience. 

Essential Functions &amp; Responsibilities:
<ul><li>Maintains knowledge of products and services to properly assist members.</li>
<li>Accurately process member transactions and provide appropriate recommendations to members who may need guidance in identifying the best solution to meet their needs</li>
<li>Develop member relationships and retention of business, while actively promoting and cross-selling credit union products and services.</li>
<li>Strict adherence to verification processes for authenticating member identities, verifying transactions, and confirming sensitive information to prevent fraudulent activities</li>
<li>Balances cash drawer and accurately processes transactions; assists in open/close activity and with end of day efforts to balance the branch.</li>
<li>Achieves teller referral goals and participates in contests and other branch efforts to generate business.</li>
<li>Monitors branch activities for compliance with established policies, procedures and regulations. Resolves compliance issues as needed</li>
<li>Audits, balances and fills ATMs as needed. Performance basic level ATM maintenance</li>
<li>Monitors daily activities of teller line</li>
<li>Attend training as required.</li></ul> 

Knowledge &amp; Skills Needed to be successful in this role
<ul><li>High school diploma or high school equivalency</li>
<li>A minimum of one to three (3) years of teller experience or related experience is normally required</li>
<li>Excellent communication skills and strong attention to detail.</li>
<li>Proficiency with a PC and associated programs (such as Microsoft Office)</li>
<li>Ability to build relationships with members and teammates</li>
<li>Cash handling skills</li></ul> 

Note: The above information on this job has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Advantage Federal Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to ethnicity, color, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran&rsquo;s status, religion, disability, sexual orientation, education, and culture.</div>

Operations Teller- Full Time, NEW BRANCH COMING TO BROCKPORT!!!

Huntington Bank

<div><h1 class="jobSectionHeader">Description
</h1>Summary:
<div>Our branch banking roles offer a welcoming and inclusive team environment where you are empowered every day to help our customers achieve their financial goals. Our branch colleagues have an opportunity to share ideas and voice opinions that directly impact our customers, our bank, and our communities for the better. As a Customer Experience Banker Non NMLS, you are a Financial Concierge for our walk-in customers. You are responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, and other banking products and services. Processes customer transactions accurately and efficiently and balances daily while providing exemplary customer service.
Duties &amp; Responsibilities:
<ul><li>Providing excellent customer service and effectively resolving customer issues.
</li><li>Being proficient in understanding and educating customers on consumer deposit products.
</li><li>Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
</li><li>Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
</li><li>Adhering to all operational, security, risk and regulatory policies and procedures.
</li><li>Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
</li><li>Other duties as assigned.
</li></ul>Basic Qualifications:
<ul><li>High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
</li></ul>Preferred Qualifications:
<ul><li>1 year or more in customer service in banking, financial services or goal driven retail sales.
</li><li>Cash handling skills.
</li>Comfort with technology such as mobile services and online banking services. 
<li>
</li></ul></div> 
Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay)
No
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We&rsquo;re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer. 
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.</div>

Customer Experience Banker - Ashland East Branch Ashland, OH

<div>Must be fluent in Spanish/ English.
Overview:
Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions. Processes a variety of financial transactions in an accurate and efficient manner.
Primary Responsibilities:
Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer&rsquo;s identified needs. 
Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer&rsquo;s immediate need.
Accurately balance and process customer transactions efficiently following Bank Policy.
Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system. 
Transition identified sales opportunity and provide introduction to appropriate banking partner. 
Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
Process customer/account maintenance accurately. 
Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
Promote an environment that supports belonging and reflects the M&amp;T Bank brand.
Maintain M&amp;T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
Scope of Responsibilities:
The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner. It is important for the jobholder to exemplify empathy, customer centricity, flexibility and adaptability, digital fluency, entrepreneurial spirit and critical thinking in support of the Company&rsquo;s culture and brand. The position is responsible for interacting with appropriate areas within the Bank to ensure branch-related operational issues are resolved efficiently and accurately. It is important for the position to stay current on operational changes and demonstrate good risk management decisions to assist the branch in managing preventable losses and reducing fraudulent activity.
Managerial/Supervisory Responsibilities:
Not Applicable
Education and Experience Required:
High school diploma or equivalent (GED) and minimum of 6 months customer service experience, including data entry and/or cash handling experience
Ability to fluently communicate both verbally and in writing with bank customers in both English and the specified second language. Proficiency to be determined via an assessment. 
Proven verbal communication skills
Proven interpersonal skills 
Proven ability to demonstrated exceptional customer service 
Well-organized
Proven time management skills
Proven prioritization skills 
Proficient with internet user-level technology
Education and Experience Preferred:
Bilingual based on branch needs
Physical Requirements:
Ability to stand for long periods of time 
Prolonged use of hands and fingers 
Ability to lift light to heavy objects weighing 5lbs &ndash; 30 lbs. 
Ability to read fine print 
Ability to interact with customers in an open face to face work environment
M&amp;T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $20.00 - $30.41 Hourly (USD). The successful candidate&rsquo;s particular combination of knowledge, skills, and experience will inform their specific compensation.<h1 class="jobSectionHeader">
Location</h1>
Frederick, Maryland, United States of America</div>

Bilingual Spanish Teller- Golden Mile Branch/ Frederick MD

Arvest Bank

<div>Pay is based on a number of factors including the successful candidate&rsquo;s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits . 
 
Position is based at 1930 Fayetteville Road, Van Buren, AR 72956. However, incumbent will be required to travel to Van Buren Cloverleaf branch located at 3015 Alma Highway, in order to meet business needs.
Position requires flexible availability to work Monday through Friday 7:45 AM to 6:15 PM and occasional Saturdays 8:30 AM to 1:00 PM.
SUMMARY: This position is responsible for the overall sales, production, and profitability of two or more full-service retail branches. The Regional Branch Sales Manager must deliver strong sales leadership. Ensure the execution of superior sales, quality and friendly customer service behaviors by the entire staff. Exceed sales goals while maintaining an operationally efficient and compliant branch. The Regional Branch Sales Manager is also responsible for providing consumer lending services to customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
<div><ul><li>Lead multiple full-service branch teams to assure top quality sales and service of current and prospective branch customers. Implement strategies to achieve sales benchmarks and objectives.
</li></ul><ul><li>Coach and develop the sales and service skills of branch associates.
</li></ul><ul><li>Manage the activities of two or more full-service local bank branches.Directly supervise multiple associates.Recommend and maintain staffing levels to ensure superior delivery of customer service.Provide prompt and honest feedback to associates regarding performance of assigned duties.
</li></ul><ul><li>Identify opportunities to sell consumer loans. Accept consumer loan applications and facilitate loan closings.Must work effectively with centralized underwriting department.
</li></ul><ul><li>Ensure in-depth knowledge of Arvest products and services among all staff members.This includes digital services and delivery options. Support customer usage of products and services that will provide the services they need in the manner most convenient for them. Maintain in-depth understanding of competitor products, practices, facilities and processes in order to ensure successful sales of Arvest bank products.
</li></ul><ul><li>Oversee branch activities associated with the accurate handling of customer transactions and adherence to compliance and legal regulations, both internal and external.
</li></ul><ul><li>Work closely with various areas of Retail Bank Operations to ensure standard procedures and practices are followed and maintained.
</li></ul><ul><li>Oversee all levels of branch security in accordance with organizational policies and procedures and federal/state regulations.Use sound judgment in the application of bank standards, policies and procedures regarding customers.
</li></ul><ul><li>Work directly with customers and/or associates to handle internal and external complaints and objections.
</li></ul><ul><li>Supervise and/or perform maintenance of building and equipment to maintain clean, neat, and orderly appearance of branch and to include maintaining proper inventory and storage of supplies.
</li></ul><ul><li>Attend various weekly and monthly meetings and communicate appropriately.
</li></ul><ul><li>Lead business development activities in the branch community including calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists as needed.
</li></ul><ul><li>Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
</li></ul></div>TEAM ACCOUNTABILITIES:
<ul><li>Cross-sell other services of the bank.
</li><li>Support and uphold the Arvest Mission Statement.
</li><li>Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
</li><li>Maintain a high level of cooperation and rapport with all associates.
</li><li>Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.
</li><li>Promote professionalism at all times.
</li><li>Maintain involvement in community affairs to foster and promote the proper bank image at all times.
</li></ul>SUPERVISORY RESPONSIBILITIES:
Supervise multiple associates within the branch location. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Ensure direct reports have completed required compliance training and are adhering to all internal procedures and controls as it relates to bank policy, laws, regulations and Arvest&rsquo;s BSA/AML Program. Responsibilities include interviewing, hiring, appraising performance, rewarding, and disciplining associates. The incumbent has the authority and the appropriate influence to make recommendations regarding hiring, firing, advancement, promotion, or any other change of status of other associates within the guidelines of the bank&rsquo;s procedures and guidelines for such change of status events. The incumbent provides training, planning, assigning, and directing work assignments and schedules; addressing complaints and resolving problems. 
 
Responsibilities: 
 
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
<ul><li>Associates degree or equivalent related work experience required.
</li><li>2 years&rsquo; experience in a retail banking environment or equivalent related work experience required.
</li><li>2 years management/supervisory experience required.
</li><li>Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
</li><li>Proven track record of sales and successful coaching of a sales team required.
</li><li>Successful completion of Arvest Supervisor Training preferred.
</li><li>Successful completion of Arvest courses in FSR Training, Fundamentals of Consumer Lending and CBS/Signature Training preferred.
</li><li>Arvest experience preferred.
</li><li>Bachelor&rsquo;s degree preferred.
</li></ul>OTHER SKILLS and ABILITIES:
<ul><li>Must be able to arrive at work on time, work on site and have regular work attendance
</li><li>Must be able to occasionally work outside of normal business hours
</li><li>Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
</li><li>Must be able to provide cordial customer service regardless of customer personality, presence or communication style
</li><li>Must be able to perform several tasks at once
</li><li>Must be able to work in a stressful atmosphere
</li><li>Must be able to rotate job tasks
</li><li>Must be able to greet others cordially
</li><li>Must be able to coordinate multiple and changing priorities
</li><li>Must be able to verbally communicate with all other associates
</li><li>Must be able to operate telephone, copier, scanner and FAX machines
</li><li>Must be able to move from department to department or bank to bank to attend meetings
</li><li>Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation
</li></ul>PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the associate is regularly required to stand, walk, and sit and to talk or hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.
The associate must occasionally lift and/or move up to 52 pounds, may also include lifting overhead.
Specific vision abilities required by this job include close, distance and color vision, and the ability to adjust focus.
The associate must be able to travel occasionally by themselves within the U.S., including overnight, and via automobile and air.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. 
 
Grade 15
Pay Range: $62500 - $78125 per year</div>

Regional Branch Sales Manager

First Citizens Bank

<div>Overview:
<div>
Are you a people person? Be a First Citizens person. Join our branch team and make a difference.</div><div></div><div> 
The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.</div><div></div><div> 
The successful candidate will demonstrate:</div><div></div><div> 
Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation</div><div></div><div> 
Customer Service Skills: Demonstrates professionalism and empathy in customer interactions</div><div></div><div> 
Adaptability: Has the ability to learn and adapt quickly to new information and technology</div><div></div><div> 
Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships</div><div></div><div> 
Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently</div><div></div><div> 
Agility: Able to process information and move quickly through problem resolution</div>
Responsibilities:
<ul><li>Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li>
Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li></ul>
Qualifications:
<div>
High School Diploma or GED and experience of 6 months customer service</div><div></div><div> 
Preferred Area of Experience: Sales or banking</div><div></div><div> 
Skill(s): Financial literacy, Knowledge of retail banking products and services</div><div></div><div> 
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div></div>

Sales & Service Representative (Bank Teller)

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