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branch manager

Qatar National Bank

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Corporate Banking
</div></li><li><div><b>Department</b>
</div><div>Corporate Banking &amp; Financial Institutions
</div></li><li><div><b>Location</b>
</div><div>Doha, Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>01-Dec-2026
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose Summary</b></h5>
</div><div><p>The incumbent will be responsible for planning, developing and managing the branch towards achieving sound profitable growth through the accomplishment of product-wise sales targets and delivery of quality service. The incumbent will also ensure efficient and consistent delivery of customer satisfaction.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities by Dimensions</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>Implement strategies and plans to achieve all volume, revenue, profit targets.</li><li>Prepare, submit for approval and successfully implement yearly budget, profit plan and business objectives of the branch.</li><li>Recommend Key Performance Indicators (KPIs), for branch performance monitoring and quality measurement purposes.</li><li>Ensure target achievement, timely and error free service delivery and high customer focus.</li><li>Undertake effective marketing strategy to establish and maintain good working relations with existing customers and to attract new customers while paying personal attention to key customers.</li><li>Implements KPI&rsquo;s and best practices for Branch Manager</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.</li><li>Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Manage and motivate staff to ensure all customers receive prompt, courteous and high quality services.</li><li>Ensure customer satisfaction at all times and resolve customer complaints timely and effectively.</li><li>Provide timely and accurate information to the external and internal auditors and the Compliance function as and</li></ul><p>
when required.</p><ul><li>Build and maintain strong and effective relationship with all other related units to achieve the Group&rsquo;s goals/objectives.</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Manage the branch as per preset risk and credit limits and ensure cost control.</li><li>Market the Group&rsquo;s products and services while enhancing the customer, deposit and loan bases quantitatively as well as qualitatively, and also make periodic visits to current and potential customers for marketing purposes.
</li><li>Review daily position and profit and loss reports, monitor dormant accounts especially debit accounts, superviseand minimize &ldquo;past due&rdquo; and &ldquo;casual overdraft&rdquo; accounts.</li><li>Approve or reject, or coordinate the approval and rejection of lines of credit and loans within preset limits.</li><li>Review audit findings and take appropriate corrective actions and ensure strict adherence to the Group&rsquo;s policies &amp; procedures and agreed SLAs.</li><li>Oversee the smooth running of day-to-day activities and ensure adequate distribution of work among staff.</li><li>Ensure regular staff rotation to make sure widely knowledgeable staff cover all sections in the branch to avoid difficulties during leaves.</li><li>Resolves administrative issues in the Branch and ensures provision of necessary infrastructural resources for effective functioning of the Branch</li><li>Continuous Improvement:
</li><li>Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</li><li>Identify and encourage people to adopt practices better than the industry standard.
</li><li>Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
</li><li>Encourage, solicit and reward innovative ideas even in day-to-day issues.</li></ul><p></p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements</b></h5>
</div><div><ul><li>Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
</li><li>At least 10 years of relevant experience, preferably within a highly rated international bank.
</li><li>Well-informed of the retail branches market structure, industry practices and regulations.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Passport</li></ul>
<ul><li>QID</li></ul>
<ul><li>Education Certificate
</li></ul><ul><li>Birth Certificate</li></ul></div></div></div></div></div><div></div>

Branch Manager

Propel Consult

<ul><li>Supervise daily operations: staff attendance, merchandising standards, stock control, and in store presentation.</li><li>Monitor and drive performance to achieve monthly sales targets through daily analysis and corrective actions.</li><li>Manage customer complaints professionally and ensure timely resolutions.</li><li>Coordinate with HR, Procurement, and Marketing to implement and tailor policies and campaigns for the branch.</li><li>Oversee staff leave schedules, performance evaluations, and enforce disciplinary procedures in line with company policy.</li><li>Maintain store cleanliness, safety measures (e.g., fire systems), and a visually appealing environment.</li><li>Manage inventory: order replenishments, limit damage/slow moving stock, and ensure promotional space availability.</li><li>Ensure accurate pricing, effective promotional displays, and compliance with supplier space agreements.</li></ul><p>Job Requirements:</p><ul><li>Bachelor&rsquo;s degree in business administration or related field.</li><li>Minimum of 5 years managing retail branches.</li><li>Strong leadership, planning, organizational, and problem solving skills.</li><li>Fluent in Arabic; good command of English.</li><li>Excellent reporting and analytical capabilities.</li><li>Ability to perform under pressure and lead diverse teams effectively.Preferred Personal</li></ul><p>Skills:</p><ul><li>High integrity, confidentiality, and fairness.</li><li>Self-confidence and adaptability.</li><li>Strong interpersonal and teamwork skills.</li><li>Effective communication and team-building mindset.</li></ul><p>Job Type: Full-time</p>

<div>Job Purpose Summary<p><br>
The incumbent will be responsible for planning, developing and managing the branch towards achieving sound profitable growth through the accomplishment of product-wise sales targets and delivery of quality service. The incumbent will also ensure efficient and consistent delivery of customer satisfaction.</p>
Essential Duties &amp; Responsibilities by Dimensions<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Implement strategies and plans to achieve all volume, revenue, profit targets.</li><li>Prepare, submit for approval and successfully implement yearly budget, profit plan and business objectives of the branch.</li><li>Recommend Key Performance Indicators (KPIs), for branch performance monitoring and quality measurement purposes.</li><li>Ensure target achievement, timely and error free service delivery and high customer focus.</li><li>Undertake effective marketing strategy to establish and maintain good working relations with existing customers and to attract new customers while paying personal attention to key customers.</li><li>Implements KPI's and best practices for Branch Manager</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.</li><li>Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Manage and motivate staff to ensure all customers receive prompt, courteous and high quality services.</li><li>Ensure customer satisfaction at all times and resolve customer complaints timely and effectively.</li><li>Provide timely and accurate information to the external and internal auditors and the Compliance function as and</li></ul><p>
when required.</p><ul><li>Build and maintain strong and effective relationship with all other related units to achieve the Group's goals/objectives.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Manage the branch as per preset risk and credit limits and ensure cost control.</li><li>Market the Group's products and services while enhancing the customer, deposit and loan bases quantitatively as well as qualitatively, and also make periodic visits to current and potential customers for marketing purposes.
</li><li>Review daily position and profit and loss reports, monitor dormant accounts especially debit accounts, superviseand minimize &quot;past due&quot; and &quot;casual overdraft&quot; accounts.</li><li>Approve or reject, or coordinate the approval and rejection of lines of credit and loans within preset limits.</li><li>Review audit findings and take appropriate corrective actions and ensure strict adherence to the Group's policies &amp; procedures and agreed SLAs.</li><li>Oversee the smooth running of day-to-day activities and ensure adequate distribution of work among staff.</li><li>Ensure regular staff rotation to make sure widely knowledgeable staff cover all sections in the branch to avoid difficulties during leaves.</li><li>Resolves administrative issues in the Branch and ensures provision of necessary infrastructural resources for effective functioning of the Branch</li><li>Continuous Improvement:
</li><li>Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</li><li>Identify and encourage people to adopt practices better than the industry standard.
</li><li>Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
</li><li>Encourage, solicit and reward innovative ideas even in day-to-day issues.</li></ul><p></p>
Education and Experience Requirements<ul><li><br>
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
</li><li>At least 10 years of relevant experience, preferably within a highly rated international bank.
</li><li>Well-informed of the retail branches market structure, industry practices and regulations.</li></ul>
Required Special Skills<ul><li><br>
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.
</li><li>Ability to make decisions and follow through with initiatives.
</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div><p></p>

Branch Manager (Qatarization)

QNB Group

<div>
 <strong>
  About QNB
  <br/>
  <br/>
 </strong>
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 <br/>
 <br/>
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 <br/>
 <br/>
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 <br/>
 <br/>
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 <br/>
 <br/>
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 <br/>
 <br/>
 <strong>
  Job Purpose Summary
  <br/>
  <br/>
 </strong>
 The incumbent will be responsible for planning, developing and managing the branch towards achieving sound profitable growth through the accomplishment of product-wise sales targets and delivery of quality service. The incumbent will also ensure efficient and consistent delivery of customer satisfaction.
 <br/>
 <br/>
 <strong>
  Essential Duties &amp; Responsibilities By Dimensions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Shareholder &amp; Financial:
  </li>
  <li>
   Implement strategies and plans to achieve all volume, revenue, profit targets.
  </li>
  <li>
   Prepare, submit for approval and successfully implement yearly budget, profit plan and business objectives of the branch.
  </li>
  <li>
   Recommend Key Performance Indicators (KPIs), for branch performance monitoring and quality measurement purposes.
  </li>
  <li>
   Ensure target achievement, timely and error free service delivery and high customer focus.
  </li>
  <li>
   Undertake effective marketing strategy to establish and maintain good working relations with existing customers and to attract new customers while paying personal attention to key customers.
  </li>
  <li>
   Implements KPI&rsquo;s and best practices for Branch Manager
  </li>
  <li>
   Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
  </li>
  <li>
   Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.
  </li>
  <li>
   Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.
  </li>
  <li>
   Customer (Internal &amp; External):
  </li>
  <li>
   Manage and motivate staff to ensure all customers receive prompt, courteous and high quality services.
  </li>
  <li>
   Ensure customer satisfaction at all times and resolve customer complaints timely and effectively.
  </li>
  <li>
   Provide timely and accurate information to the external and internal auditors and the Compliance function as and
   <br/>
   <br/>
  </li>
 </ul>
 when required.
 <br/>
 <br/>
 <ul>
  <li>
   Build and maintain strong and effective relationship with all other related units to achieve the Group&rsquo;s goals/objectives.
  </li>
  <li>
   To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
  </li>
  <li>
   Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
  </li>
  <li>
   Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
  </li>
  <li>
   Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
  </li>
  <li>
   Internal (Processes, Products, Regulatory):
  </li>
  <li>
   Manage the branch as per preset risk and credit limits and ensure cost control.
  </li>
  <li>
   Market the Group&rsquo;s products and services while enhancing the customer, deposit and loan bases quantitatively as well as qualitatively, and also make periodic visits to current and potential customers for marketing purposes.
  </li>
  <li>
   Review daily position and profit and loss reports, monitor dormant accounts especially debit accounts, superviseand minimize &ldquo;past due&rdquo; and &ldquo;casual overdraft&rdquo; accounts.
  </li>
  <li>
   Approve or reject, or coordinate the approval and rejection of lines of credit and loans within preset limits.
  </li>
  <li>
   Review audit findings and take appropriate corrective actions and ensure strict adherence to the Group&rsquo;s policies &amp; procedures and agreed SLAs.
  </li>
  <li>
   Oversee the smooth running of day-to-day activities and ensure adequate distribution of work among staff.
  </li>
  <li>
   Ensure regular staff rotation to make sure widely knowledgeable staff cover all sections in the branch to avoid difficulties during leaves.
  </li>
  <li>
   Resolves administrative issues in the Branch and ensures provision of necessary infrastructural resources for effective functioning of the Branch
  </li>
  <li>
   Continuous Improvement:
  </li>
  <li>
   Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
  </li>
  <li>
   Identify and encourage people to adopt practices better than the industry standard.
  </li>
  <li>
   Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
  </li>
  <li>
   Encourage, solicit and reward innovative ideas even in day-to-day issues.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education And Experience Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
  </li>
  <li>
   At least 10 years of relevant experience, preferably within a highly rated international bank.
  </li>
  <li>
   Well-informed of the retail branches market structure, industry practices and regulations.
   <br/>
   <br/>
  </li>
 </ul>
 Note: you will be required to attach the following:
 <br/>
 <br/>
 <ul>
  <li>
   Resume/CV
  </li>
  <li>
   Passport
  </li>
  <li>
   QID
  </li>
  <li>
   Education Certificate
  </li>
  <li>
   Birth Certificate
  </li>
 </ul>
</div>


QNB3570 - Branch Manager (Qatarization)

DOHA BANK

<div>
 <p>
  <strong>
   Role Objective
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The incumbent will be charged with the responsibility of serving as the primary point of contact for the assigned portfolio of the Real Estate sector clients. The jobholder will work with existing clients to help them make the right decisions regarding their accounts and guide on the financial services and credit solutions on offer to them. The incumbent will also be responsible for identification of possible credit sales opportunities and generate new business for Doha Bank in terms of the sector. The incumbent will review credit applications and provide recommendations to the senior management on lending viability.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Detailed Roles and Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Contribute towards and assist in implementation of the Real Estate sector section strategy.
  </li>
  <li>
   Support the team in the implementation of the strategy, annual business plans, budgets, policies and procedures of the Real Estate section.
  </li>
  <li>
   Originate, maintain and develop relationships with the clients to expand Real Estate Sector credit portfolio.
  </li>
  <li>
   Promote the Bank&rsquo;s cash management, working capital, trade finance, payments, collections and other commercial products and services to realize growth objectives.
  </li>
  <li>
   Enhance profitability of the section through sales of financial solutions to the Real Estate Sector entities, including but not limited to cash management, working capital, trade finance, payments, collections and other commercial services.
  </li>
  <li>
   Coordinate with various Department/Section Heads within the Wholesale Banking function, to consolidate cross sales efforts.
  </li>
  <li>
   Work independently with the assigned clients to understand their business needs and associated banking needs.
  </li>
  <li>
   Follow and utilize the Real Estate Sector section credit processing systems and systems modules and stay aligned to the strategic objectives and mission of Doha Bank.
  </li>
  <li>
   Manage daily account-related banking activities of the Real Estate Sector clients comprising the respective portfolio and provide directions and instructions to ARMs/Credit Analysts in this regard.
  </li>
  <li>
   Review the banking transactions of portfolio customers on a daily/ weekly basis to ensure smooth running of their needs.
  </li>
  <li>
   Promote appropriate Doha Bank products and receive mandate from clients to implement those products, including the coordination of core product pricing.
  </li>
  <li>
   Coordinate with the Corporate Branch employees to ensure the smooth running of the Real Estate Sector clients&rsquo; banking needs and transactions.
  </li>
  <li>
   Research the latest products and regulations pertaining to Real Estate Sector trends.
  </li>
  <li>
   Continuously monitor financial standing of the Real Estate Sector clients under the respective portfolio.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications &amp; Experience
  </strong>
  :
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   University graduate with a degree in Business or Banking or Finance or any other related discipline.
  </li>
  <li>
   Master&rsquo;s degree in Management any other related discipline will be an added advantage.
  </li>
  <li>
   08-12 years of total experience in financial services/banking industry, entailing responsibilities pertaining to the specific area of discipline.
  </li>
  <li>
   Experience in business / relationship management in Real Estate sector, with strong understanding of the local banking industry.
  </li>
 </ul>
 <p>
 </p>
</div>


Relationship Manager – Real Estate

<div>Role Summary<p><br>
The role of the Secretary is primarily to support the General Manager in day to day tasks by providing secretarial and administrative assistance, and secondly to assist the Senior Leadership Team where required. The role of the Secretary is to also ensure that the good image of QNB is enhanced through efficient and timely actions.</p><p></p>
Role Decription<div><br>
You will provide support to the General Manager in their day to day tasks, organising agendas, trips, writing mails/couriers and preparation of documents/meeting materials, presentations and assisting on general Branch administration matters. You will interact proactively with the various departments within the Branch and the Head Office to ensure smooth communication.</div><p>
You will arrange regular travel itineraries - flights, hotels, cars etc., and prepare materials and itineraries for those trips. You will manage complex diaries and organize internal and external meetings, including client meetings, senior management functions, and video/conferences calls. In addition, you will handle incoming and outgoing correspondence.</p><p>
You will provide support to senior VIP visits to Head Office including travel logistics and schedules etc.</p>
Qualifications<ul><li><br>
Bachelor Degree
</li><li>2 years of experience in admin roles; the successful candidate will demonstrate Secretarial / PA experience within a service oriented organization, preferably in the financial services industry.</li></ul></div>

Secretary (Qatarization)

<div>Job Purpose Summary<p><br>
The incumbent is mainly responsible for managing and training the team of tellers to deliver cash related services to customers over the counter in an efficient, courteous and error-free manner.</p>
Essential Duties &amp; Responsibilities by Dimensions<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Assist Branch Manager to implement strategies and plans of the branch to achieve all volume, revenue, profit targets.</li><li>Lead the carrying out of branch cash and other teller-related transactions in a timely and efficient manner to facilitate achievement of pre-approved branch targets.
</li><li>Ensure through the existence of adequate controls that instances of cash shortages/ misappropriations are avoided.</li><li>Implements KPI's and best practices for Head Teller</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same.</li><li>Demonstrate clear understanding of the important factors behind the bank's financial &amp; non-financial performance.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Ensure customer satisfaction all times and resolve customer complaints timely and effectively.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Manage counter loads by assessing the over the counter situation and distribute the load accordingly to reducecustomer waiting periods.</li><li>Overall responsible for all transactions processed within the teller area and for safe custody of the cash/ other valuables.</li><li>Ensure that tellers process transactions (cash, checks, remittance requests, utility bills, credit card payments etc) in compliance with the approved policies/ procedures and the applicable regulatory guidelines.</li><li>Authorize transactions that exceed the individual teller's authority but are within the authority delegated to the incumbent.</li><li>Authorize issuance of demand drafts/ managers checks within the limits of the authority delegated to the incumbent.</li><li>Liaise with the personnel responsible for transportation of cash to/ from central vault to ensure timely availability of cash at all times while at the same time avoiding excess cash holdings. And also oversee cash transfers from/to Tellers, branch vault and ATMs.</li><li>Review the teller end of day reports against the source documents to ensure accuracy and completeness of processing.</li><li>Conduct counts of the cash/ other valuables in the vault against the documentary records. Resolve instances of excess/ short cash noted in accordance with the duly approved policy/ procedures.</li><li>Ensure all clearing items and remittance requests received from customers are forwarded to the concerned department/ unit within Group Infrastructure without delay for processing.</li><li>Identify suitable opportunities to cross-sell products or services offered to customers.</li><li>Responsible for &quot;Manager Customer Services&quot; activities, when necessary, or to ensure successful staff rotation.</li><li>Monitor and review the branch's security procedures and control access to vault.
</li><li>Continuous Improvement:
</li><li>Set examples by leading improvement initiatives through cross-functional teams ensuring successes.</li><li>Identify and encourage people to adopt practices better than the industry standard.
</li><li>Continuously encourage and recognise the importance of thinking out-of-the-box within the team.
</li><li>Encourage, solicit and reward innovative ideas even in day-to-day issues.</li></ul><p></p>
Education and Experience Requirements<ul><li><br>
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),
</li><li>At least 6 years of relevant experience, preferably within a highly rated international bank.</li><li>Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.</li><li>Well-informed of branch teller practices and regulations.</li></ul><p></p>
Required Special Skills<ul><li><br>
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.
</li><li>Ability to make decisions and follow through with initiatives.
</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div>

Head Teller (Qatarization)

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