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branch manager

UNCLE SHAWERMA RESTAURANT

Immediately needed (1) Restaurant Manager<ul><li>At least 5 years restaurant experience in LEBANON</li><li>At least 2 years restaurant management experience in UAE</li><li>Oversee the day to day operation of the restaurant</li><li>Train and Motivate Employees</li><li>Must have strong and good communication skills</li><li>Multi-tasking and Flexible</li><li>Honest and Trustworthy</li><li>Sales Oriented</li><li>Monitor sales and financial status of the branch</li><li>Ensure all food items are up to standard</li><li>Review Customers feedback for the betterment of the outlet</li><li>Resolve customer complaints in professional manner</li><li>With minimal supervision</li><li>Willing to be relocated</li></ul>Salary will be discussed upon interviewJob Type: Full-timePay: From AED5,000.00 per monthExperience:<ul><li>Restaurant Management: 4 years (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>

Branch Manager

Thabt Gulf Digital Soulution

Branch Manager &ndash; Automotive Accessories ShopJob SummaryThe Branch Manager is responsible for overseeing the daily operations of the automotive accessories shop, ensuring sales targets are met, maintaining high customer satisfaction, managing staff, and ensuring proper inventory control and store profitability.Key ResponsibilitiesOperations Management<ul><li>Manage day-to-day branch operations efficiently</li><li>Ensure the store is clean, organized, and visually appealing</li><li>Implement company policies and procedures</li></ul>Sales &amp; Customer Service<ul><li>Drive sales growth and achieve monthly/annual targets</li><li>Provide excellent customer service and handle customer complaints professionally</li><li>Promote automotive accessories, upgrades, and service packages</li></ul>Staff Management<ul><li>Recruit, train, schedule, and supervise staff</li><li>Monitor employee performance and provide feedback</li><li>Maintain staff discipline and motivation</li></ul>Inventory &amp; Supply Management<ul><li>Monitor stock levels and ensure timely replenishment</li><li>Prevent stock loss, damage, or theft</li><li>Coordinate with suppliers and vendors</li></ul>Financial Management<ul><li>Handle daily cash flow, billing, and sales reports</li><li>Control expenses to maximize profitability</li><li>Prepare and submit reports to management</li></ul>Compliance &amp; Safety<ul><li>Ensure compliance with company standards and local regulations</li><li>Maintain workplace safety and proper use of tools and equipment</li></ul>Qualifications &amp; Skills<ul><li>Diploma or degree in Business, Management, or related field (preferred)</li><li>Experience in automotive accessories or retail management</li><li>Strong leadership and communication skills</li><li>Knowledge of automotive accessories and vehicle customization</li><li>Basic computer skills (billing software, MS Excel, reports)</li></ul>Experience<ul><li>2&ndash;5 years of experience in retail or automotive-related management</li></ul>Job Type: Full-time

MALE Branch Manager (automotive)

Commercial Bank International

<div>
 
 
 Job Purpose:
 
 
 
 Develop and manage the customer service area and cash area, provide advice / solutions based on thorough analysis of customer needs; supervise day to day functions as per the procedures laid down in the Branch Operations Manual of the Bank to ensure the delivery of quality service to customers.
 
 
 
 
 
 
 Main Responsibilities and Accountabilities:
 
 
 <ul>
 <li>
 Log in to the branch system and ensure that Tellers are in position at teller counters before 8:00 am each working day.
 </li>
 <li>
 Authorize teller transactions both local and foreign currency as per delegated authority.
 </li>
 <li>
 Ensure that cash is balanced for the tellers as well as total cash holding at the Bank at the end of the working day. Check entries passed for cash excesses or shortages if any.
 </li>
 <li>
 Ensure optimum cash management.
 </li>
 <li>
 Ensure Physical checking of ATM is done daily.
 </li>
 <li>
 Check and authorize clearing cheques scanned/posted to the system. g) Act as custodian of Cash Safe in the Vault, Pin mailers.
 </li>
 <li>
 Act as custodian of Returned cheques and captured cards in branches with no Chief Tellers.
 </li>
 <li>
 Deal with the assigned security company regarding delivery / collection of cash from the Central Bank and / or other branches.
 </li>
 <li>
 Ensure that soiled notes are deposited at the Central Bank at regular intervals.
 </li>
 <li>
 Arrange new notes stock for festive seasons.
 </li>
 <li>
 Ensure that all staff follow the non negotiable values of the branch- greet, smile &amp; thank. Ensure that the branch achieves 98% on phone pick up within 3 rings and / or that the voice mailbox feature is activated; return customers calls.
 </li>
 <li>
 Ensure that all applications are checked to achieve 95% error free status with Loans, credit card, accounts opening &amp; fixed deposit.
 </li>
 <li>
 Ensure that all complaints are escalated to the Customer Care Department.
 </li>
 <li>
 Ensure staff is sent for training to upgrade their product &amp; skills standards.
 </li>
 <li>
 Ensure that the branch follows all established guidelines &amp; procedures.
 </li>
 <li>
 Ensure that staff are trained on any changes &amp; amendments in procedures &amp; forms.
 </li>
 <li>
 Ensure ATM &amp; Credit Cards &amp; PIN codes are maintained &amp; delivered as per procedures.
 </li>
 <li>
 Ensure weekly balancing of Pin Mailers, IB tokens captured cards, Cheque Books credit card &amp; return Cheque.
 </li>
 <li>
 Ensure that procedures laid down in Operations Manual and Central Bank guidelines are followed while processing bank / customer transactions.
 </li>
 <li>
 Monitor branch service standards in order to give quality service to customers served on the counter.
 </li>
 <li>
 Authorize opening of all types of accounts after ensuring that all details furnished are verified.
 </li>
 <li>
 Ensure that a control mechanism is in place.
 </li>
 <li>
 Ensure that Cheque books, Pin Mailers application requests are processed in time and monitor timely delivery.
 </li>
 <li>
 Follow up on un-delivered Pins, Cheque books, captured cards etc.
 </li>
 <li>
 Ensure that all lending documentation are reviewed and documentations are fulfilled prior submission to credit and COPs. To eliminate discrepancies.
 </li>
 <li>
 Daily review of GLs and sundry accounts.
 </li>
 <li>
 Daily review and checking of the daily management reports.
 </li>
 <li>
 Perform any other duties or responsibilities consistent with the role as assigned by management.
 </li>
 </ul>
 
 
 
 
 
 Education:
 
 
 
 &bull; Bachelor&rsquo;s degree in business or any university degree in related field.
 
 
 
 
 
 
 
 
 
 Professional / Technical Qualifications / Diplomas:
 
 
 
 &bull; Banking Diploma preferred.
 
 
 
 
 
 
 Experience:
 
 
 
 &bull; Minimum 5 years of experience in the Customer Service department of a bank.
 
 
 
 
 
 
 Other Skills Required for the Job:
 
 
 
 &bull; Knowledge of the bank&rsquo;s operating procedures.
 
 
 &bull; Knowledge of Banks products and services.
 
 
 &bull; Awareness of Central Bank guidelines and regulations.
 
 
 &bull; Communication skills in English and Arabic (verbal and written).
 
 
 &bull; Customer Care skills.
 
 
 &bull; PC skills (MS Office, banking software) Planning and organizing skill.
 
</div>

Branch Operations Manager

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Account Maintenance
 
 :
 
 
 Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 
 
 
 
 
 
 Product Knowledge
 
 :
 
 
 Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 
 
 
 
 
 
 Customer Retention
 
 :
 
 
 Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 
 
 
 
 
 
 Complaint Resolution
 
 :
 
 
 Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Technology Proficiency:
 
 
 
 Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 
 
 
 
 
 
 Job Requirement (Qualification/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
 </li>
 <li>
 Additional certifications in banking or customer service.
 </li>
 <li>
 Minimum 2- 3 years of experience in a retail banking or branch banking environment.
 </li>
 <li>
 Proven track record in customer service and sales roles.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
</div>

Sales & Service Officer, Branch Banking - Abu Dhabi, Retail Banking

Maple Bear Nursery and Preschool

Main Responsibilities:<ul><li>To ensure business administrative and financial processes are followed and completed according to nursery guidelines.</li><li>To maintain all office records (electronic and manual).</li><li>To ensure the teachers have the necessary resources to carry out their functions.</li><li>To ensure the office and reception area and equipment are well maintained.</li><li>To be the first point of contact for people contacting the nursery, dealing with telephone enquiries and visitors, and responding appropriately in the absence of Branch Manager.</li><li>To maintain nursery attendance records.</li><li>To maintain parent accounts &ndash; send invoices and monitor payment.</li><li>To be responsible for entry of invoices onto finance system and payment.</li><li>To maintain Staff Folder.</li><li>To update Staff contact sheet.</li><li>To input student data and create parent contract upon admissions.</li><li>To provide administrative support to Branch Manager</li><li>To retain security system for visitors.</li><li>To conduct school tours and send information in the absence of a Branch Manager or as requested.</li><li>To submit monthly staff attendance reports for salary processing.</li><li>To undertake any other duties or responsibilities as required by the Branch Manager.</li><li>To ensure support services and maintenance of Nursery setting are done accordingly.</li><li>To ensure all necessary resources are ordered for upon approval of Branch Manager.</li><li>To assist in maintaining the inventory of resources in the nursery.</li><li>To aid in the updates of government portals (KHDA, DHA) when requested by Branch Manager.</li><li>To understand Kinderpedia and navigate through application accordingly when required.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul>

Nursery Administrator

CONSENT GROUP

We are looking to hire an experienced Warehouse Manager (Store Manager) to oversee and manage all warehouse operations for our company. The ideal candidate will have strong experience in contracting, building materials, or similar industries, with a proven background in managing warehouse teams and ensuring smooth supply chain operations.Key Requirements:<ul><li>Minimum 10 years of experience as a Warehouse Manager / Store Manager.</li><li>Experience in contracting, building materials, or similar sectors is mandatory.</li><li>Minimum qualification: Bachelor&rsquo;s degree (required).</li><li>Supply Chain experience is highly preferred.</li><li>Strong leadership and communication skills.</li><li>Ability to manage inventory, logistics, and warehouse processes efficiently.</li><li>Knowledge of ERP or warehouse management systems is an advantage.</li></ul>Key Responsibilities:<ul><li>Oversee daily warehouse operations and ensure efficient workflow.</li><li>Manage receiving, storage, and distribution of materials.</li><li>Monitor inventory levels and conduct regular stock audits.</li><li>Coordinate with procurement, logistics, and project teams.</li><li>Ensure compliance with safety and company standards.</li><li>Lead and supervise warehouse staff.</li></ul>Job Type: Full-timeWork Location: In person

Senior Store Manager (Building Martial)

First Abu Dhabi Bank (FAB)

<div>
 
 Company Description
 
 
 
 Looking to join the #1 bank in the UAE and one of the most prestigious in the region? We're looking for professionals who are driven, skilled, and ready to take on new challenges. Together, we can achieve our goals, making a lasting impact on both our company and the industry as a whole.
 
 
 Join us and leave your mark on the industry. Let's work together to achieve great things and unlock new possibilities for our employees, customers, and communities.
 
 
 
 Job Description
 
 
 
 
 Core Responsibilities:
 
 
 
 
 Generic Accountability
 
 
 
 <ul>
 <li>
 Actively sell/cross-sell asset and liability products to new and existing customers
 </li>
 <li>
 Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
 </li>
 <li>
 Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
 </li>
 <li>
 Encourage customers to build their balances with the bank in order to migrate to higher customer programs
 </li>
 <li>
 Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centers
 </li>
 <li>
 Educate Classic and Advantage customers about automated channels including ATM, call center and NBAD online and promote their migration to these channels
 </li>
 <li>
 Attract new customers to branch through personal relations and existing customer referrals
 </li>
 <li>
 Respond to call center regarding customer inquiries forwarded
 </li>
 <li>
 Meet individual sales targets
 </li>
 <li>
 Participate in and potentially lead daily retail sales team meetings
 </li>
 <li>
 Online &amp; Mobile Banking: - Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls &amp; carryout online demonstrations and assist with mobile app demo and customer download
 </li>
 <li>
 NPS: - Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
 </li>
 <li>
 Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings
 
 
 </li>
 </ul>
 
 Job Specific Accountabilities
 
 
 
 Agree on personal sales targets with the retails sales manager and the branch manager.
 
 
 
 Key Performance Indicators
 
 
 
 <ul>
 <li>
 Adherence to policies, processes, and procedures both internally and externally
 </li>
 <li>
 Work closely with the ABM to achieve agreed on sales targets
 </li>
 <li>
 Development of new sources of business.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Threshold Qualifications:
 
 
 
 <ul>
 <li>
 High School graduated
 
 
 </li>
 </ul>
 
 Years &amp; Nature Of Experience
 
 
 
 <ul>
 <li>
 2 years&rsquo; relevant experience in banking sector. Familiarity with bank products, customer experience and related policies and procedures
 </li>
 </ul>
</div>

Officer- Customer Service

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