branch operations manager

Lennox International

<div>Company Overview:

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry. 
We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to do so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC). 
What's in it for you?<ul><li>
Competitive Pay + Uncapped Bonus Opportunity</li><li>
Company truck, phone, and uniforms provided</li><li>
Company paid vacation, personal days &amp; holidays</li><li>
Ongoing training and development with nationwide opportunities</li></ul><div>
Benefits:</div><div>
For infomation regarding our impressive benefits package, please visit our website at LII Benefits. We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more! Note: benefits may vary depending on the position and are subject to change.</div>
Job Description:

The person in this position manages and coordinates the activities of employees engaged in maintaining, servicing and installing commercial HVAC equipment and accessories. The manager is responsible for safety, labor productivity and efficiency, inventory management, customer satisfaction, employee retention and on-time arrival.<div> 
Duties include, but are not limited to:</div><ul><li>
Reads, analyzes and interprets written or verbal reports, correspondence or proposals and blueprints</li><li>
Assists employees in diagnosing commercial HVAC equipment</li><li>
Prepares estimates and proposals</li><li>
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</li><li>
Requisitions and keeps inventory of tools, equipment and materials</li><li>
Studies production schedules and estimates labor requirements for completion of job assignment</li><li>
Directs employees engaged in dismantling, assembling and installing equipment</li><li>
Interprets and communicates company policies to employees
</li><li>Inspects and monitors work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.</li><li>
Ensures proper procedures are in place for reporting and managing accidents</li><li>
Interprets specifications, blueprints and job orders to employees, and assigns duties</li><li>
Establishes or adjusts work procedures to meet production schedules</li><li>
Recommends measures to improve production methods, equipment performance and quality of product</li><li>
Suggest changes in working conditions and processes to increase efficiency of branch, customer service or work crew</li><li>
Analyzes and resolves work problems, or assists employees in solving work problems</li><li>
Initiates or suggests plans to motivate employees to achieve performance goals</li><li>
Maintains time and production records</li><li>
Directly supervises four to ten employees</li><li>
Carries out supervisory responsibilities in accordance with the company&rsquo;s policies and applicable laws
</li><li>Supervisory responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems</li><li>
Perform other duties as assigned.</li></ul>
Qualifications:
<ul><li>Associate Degree (A.A.) or equivalent education from a two-year college or technical school</li><li>
5+ years related experience or equivalent combination of education and experience</li><li>
HVAC industry technical knowledge preferred</li><li>
P&amp;L Management Experience with successful track record preferred</li><li>
Ability to travel in local market on a regular basis; occasional overnight travel required</li><li>
Ability to climb ladders</li><li>
Moderate lifting (up to 50 pounds)</li><li>
Computer skills; competent in MS Office software (Word and Excel)</li><li>
Must achieve NATE certification in first full year as Branch Manager</li><li>
EPA Certification: Type I and Type II or Universal Preferred</li><li>
Positive mental attitude, self-motivated, self-starter, Competitive, High Energy, Ability to thrive in a fast pace environment, professional and punctual.</li></ul><div>
Compensation:</div><div>
This is a salaried exempt role. The salary range for this role and market is between $70,000 - $80,000 annually. Factors that may affect the starting salary include geography/market and the individual&rsquo;s tenure, performance, skills, education, experience, and other qualifications of the successful candidate.Employees in this role are also eligible for an annual and monthly bonus in accordance with the terms of the Company&rsquo;s applicable plan. Employees in this role are not eligible for overtime.</div><div></div><div> 
Benefits:</div><div>
Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 10 paid holidays, and 3 floating holidays per year.</div><div></div><div> 
Our Culture: 
At Lennox, our Core Values of Integrity, Respect &amp; Excellence are ingrained in the fabric of the organization. They define our culture &ndash; which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member&rsquo;s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you&rsquo;ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!</div><div> 
</div><div>Disclaimers:</div><div>
The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.</div></div>

HVAC - Branch Operations Manager

Kotak Mahindra Bank

<div>Job Name : Branch Operations Manager 
JOB Role: 
<ul><li>Responsible for management of day-to-day operations of the branch.
</li><li>Ensuring strict adherence to prescribed processes, audit and regulatory requirements.
</li><li>Timely authorization and checking SO/SDO/RO system input for customer transaction/ service request.
</li><li>Branch Lobby and customer Queue management.
</li><li>Managing cash (including FX and TCs) at the branch and ensuring that cash (including FX and TCs) is within branch limit.
</li><li>Customer complains management and ensuring resolution of all complaints within TAT.
</li><li>Be responsible for the AML &amp; KYC compliance of the various account opening forms submitted to CPC/RPC
</li></ul>Job Requirement:
<ul><li>MBA/Graduate
</li><li>Minimum work exp. &ndash; 3 years
</li><li>Thorough overall understanding of banking
</li><li>Customer service orientation
</li><li>Ability to manage and motivate front office staff.</li></ul></div> <div></div> <div></div>

Branch Operations Manager-BRANCH BANKING-Branch Banking

SKY OCEAN FREIGHT

About Sky Ocean Shipping: Sky Ocean Shipping is a trusted logistics and freight forwarding company offering comprehensive solutions in sea, air, and land transportation. With a strong presence across the Middle East and Asia, we specialize in import/export, customs clearance, warehousing, and project cargo. Our commitment to reliability, efficiency, and customer satisfaction has made us a preferred partner in the global supply chain.Key Responsibilities:<ul><li>Oversee day-to-day shipping and logistics operations, ensuring timely and cost-effective cargo movement.</li><li>Manage import/export documentation, customs clearance, and coordination with freight forwarders, transporters, and port authorities.</li><li>Monitor vessel schedules, container tracking, and ensure smooth turnaround and delivery of shipments.</li><li>Supervise and guide the operations team, ensuring adherence to company SOPs and compliance standards.</li><li>Maintain strong relationships with shipping lines, clients, vendors, and internal departments to resolve operational issues promptly.</li><li>Ensure accurate and timely data entry and reporting in ERP/logistics systems.</li><li>Optimize operational workflows to improve efficiency and reduce costs.</li><li>Ensure compliance with local and international shipping regulations and safety standards.</li><li>Prepare operational reports and present performance metrics to senior management.</li><li>Handle escalations and ensure high service quality and client satisfaction.</li></ul>Required Experience:<ul><li>Minimum 4&ndash;8 years of hands-on experience in shipping, logistics, or freight forwarding operations, with at least 1&ndash;2 years in a managerial or supervisory role.</li><li>Strong knowledge of international shipping procedures, customs regulations, and freight documentation.</li><li>Experience working with port authorities, carriers, CHA, and logistics service providers.</li><li>Familiarity with container tracking systems, ERP/logistics platforms, and shipment documentation tools.</li><li>Proven ability to manage teams, optimize workflows, and deliver operational KPIs.</li></ul><ul><li>Hiring for backend office located at Nilambur, Malappuram.</li></ul>Job Type: Full-timePay: &#8377;30,000.00 - &#8377;40,000.00 per monthAbility to commute/relocate:<ul><li>Malappuram, Kerala: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>Logistics: 3 years (Preferred)</li></ul>Work Location: In person

Branch Operations Manager-Shipping & Logistics

DBS Bank

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.Responsibilities* Manage & control all operational functions of the branch with zero errors.* Ensure adequate coordination with centralized operations teams to maintain high quality service and internal and external customer satisfaction.* Ensure timely receipt and submission of regulatory and other reports by the Branch.* Participate in process improvement exercises within branch/cluster.* Identify areas where productivity enhancement and cost reduction initiatives can be introduced.* Initiate team meetings internally within Ops as well as with business teams of the branch and circulate minutes to all stake holders at regular intervals.* Any other job duty and responsibility assigned to you by branch Head from time to time or on adhoc basis.Requirements* Minimum 4 to 6 years’ experience in General Branch Banking Operations out which at least 2 years in a supervisory or managerial capacity.* The incumbent should hold a degree of graduation in any discipline. Additional qualifications in Banking/ Finance / Law or MBA would be an added advantage.* Knowledge of all aspects of branch banking and Operations.
 
Good understanding and working experience of regulatory and compliance aspects relating to this.* Good interpersonal and communication skills to build & enhance customer relation and co-ordination with RMs & Centralized operations.* Leadership & management skills.* Sound knowledge of computer systems, ability to understand and work on different software packages for delivery of various banking products and services.* Analytical skills.Apply Now* We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Senior Officer, Branch Operations Manager, Consumer Banking Group

IDFC FIRST Bank

<div>
 
 Job Requirements
 
 
 
 
 Job Requirements
 
 
 
 
 Role/Job Title:
 
 Branch Operations and Service Manager
 
 
 
 Function/Department:
 
 Rural Banking
 
 
 
 Job Purpose
 
 
 
 The role bearer has to focus on helping the organization to enable customers, partners and other stakeholders address their needs for proactive query resolution. It entails the responsibility of providing, setting up customer service quality procedures, standards for the team and deploy strategies, best practices to achieve it. The role bearer also has to drive of employee morale and engagement levels so that the organization is able to provide best in class service to its customers to increase customer satisfaction, loyalty and retention contributing to the larger organizational objectives of the bank.
 
 
 
 Responsibilities
 
 
 
 
 Roles &amp; Responsibilities:
 
 
 
 <ul>
 <li>
 Manage a team of customer service managers in charge of the inbound channel and correspondence branches.
 </li>
 <li>
 Providing excellent customer service and promoting customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth.
 </li>
 <li>
 Ownership of customers issues and ensure proactive resolutions of the same.
 </li>
 <li>
 Set a clear mission of enhancing service quality and deploy strategies focused towards that mission by keeping ahead of industry&rsquo;s developments and apply best practices to areas of improvement.
 </li>
 <li>
 Develop service procedures, policies and standards.
 </li>
 <li>
 Analysing MIS, enhance productivity and maintaining accurate records and document customer service actions and discussions.
 </li>
 <li>
 Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
 </li>
 <li>
 Adherence to and manage the approved budget.
 </li>
 <li>
 Maintaining an orderly workflow according to priorities.
 </li>
 <li>
 Regulate resources and utilize assets to achieve qualitative and quantitative targets.
 </li>
 <li>
 Enhancing service quality and the level of customer focus in the organization.
 </li>
 <li>
 Leverage in-house synergies through collaboration with internal stakeholders.
 
 
 </li>
 </ul>
 
 Education Qualification
 
 
 
 Graduation: Bachelor&rsquo;s in Engineering / Technology / Math&rsquo;s / Commerce / Arts / Science / Biology / Business / Computers / Management.
 
 
 
 Experience:
 
 4+ years&rsquo; experience into Customer Service.
</div>

Branch Operations & Service Manager

Oman Housing Bank | بنك الإسكان العُماني

<div>
 
 
 Job Purpose:
 
 
 
 The Assistant Branch Manager (ABM) - Sohar overseas the efficient and effective operation of the branch. He/she works closely with the Branch Manager to ensure that all operational activities run smoothly and adheres to the Bank's policies and procedures. The ABM - Sohar assists in supervision the branch staff and foster a customer-centric environment to enhance overall customer satisfaction and achieve business objectives.
 
 
 
 
 
 
 Key Accountabilities:
 
 
 <ul>
 <li>
 Provides day-to-day supervision and support for branch operations, ensuring compliance with all banking regulations, policies, and procedures.
 </li>
 <li>
 Oversees various administrative functions, including cash management, transaction processing, account opening, loan application and closing procedures.
 </li>
 <li>
 Fosters a customer-centric culture within the branch by encouraging staff to provide exceptional service to customers.
 </li>
 <li>
 Handles escalated customer inquiries and complaints promptly and professionally, resolving issues to ensure customer satisfaction and retention.
 </li>
 <li>
 Assists in training and developing branch staff to improve their product knowledge, customer service skills, and operational efficiency.
 </li>
 <li>
 Conducts regular performance evaluations and provide constructive feedback to enhance team productivity.
 </li>
 <li>
 Collaborates with the sales team to promote banking products and services effectively.
 </li>
 <li>
 Provides insights and suggestions to enhance sales strategies and achieve branch sales targets.
 </li>
 <li>
 Ensures the implementation of risk management practices such as fraud prevention, compliance and security measures to safeguard the bank's assets and maintain a secure banking environment.
 </li>
 <li>
 Prepares regular reports on branch performance, operational metrics, and customer feedback.
 </li>
 <li>
 Maintains accurate records and documentation of operational activities and ensures they are properly archived.
 </li>
 <li>
 Oversees cash handling procedures, vault management and ATM operations.
 </li>
 <li>
 Maintains optimal cash levels to meet customer demand while minimizing excess cash holdings.
 </li>
 <li>
 Identifies opportunities for process optimization and efficiency within the branch operations.
 </li>
 <li>
 Collaborates with the Branch Manager and other stakeholders to implement best practices and streamline workflows.
 </li>
 <li>
 Stays updated on banking regulations and industry trends to guarantee branch's adherence to all legal and regulatory requirements.
 </li>
 <li>
 Implements necessary changes and updates to comply with new regulations.
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or Diploma in Finance, Business Administration, Economics, or a related field is preferred.
 </li>
 <li>
 Minimum 7 years of experience in branch operations management with experience in sales, cash management and customer service in the banking industry is preferred.
 </li>
 <li>
 Ability to achieve sales targets with proven track records.
 </li>
 <li>
 Ability to maintain high level of customer satisfaction.
 </li>
 <li>
 Good understanding of banking offered products.
 </li>
 <li>
 Intermediate in Microsoft Office suite applications includes Excel, Word and PowerPoint.
 </li>
 </ul>
 
 
 
 
 
 ** Applications will be accepted until 17-Sep-2025 at 2:00 P.M
 
 
 
 
 Submissions received after this date and time will not be considered **
 
 
</div>

Assistant Branch Manager - Sohar

Kausar Trade Distributors

Job Title: Assistant Branch Manager &ndash; for Sales operation (CNC Machine Business)Department: Admin &amp; AccountsReports to: Branch Manager / CEOLocation: IslamabadPosition Overview: We are seeking an experienced Assistant Branch Manager to lead our branch operations with a primary focus on sales growth in CNC machines and related solutions. The ideal candidate will be responsible for driving business development, managing client relationships, leading a sales team, and ensuring branch profitability.Key Responsibilities:&middot; Develop and execute sales strategies to achieve branch sales targets in CNC machines.&middot; Identify and pursue new business opportunities within the manufacturing and engineering sectors.&middot; Build and maintain strong relationships with existing customers, vendors, and relevant industry.&middot; Lead, mentor, and motivate the branch sales team to achieve individual and collective goals.&middot; Oversee branch operations including budgeting, forecasting, and reporting for all ongoing operations in Islamabad.&middot; Ensure high levels of customer satisfaction through excellent service and after-sales support.&middot; Stay updated with market trends, competitor activities, and CNC technology advancements.&middot; Manage Islamabad team and their targets on daily basis.Requirements:&middot; Bachelor&rsquo;s degree in Mechanical/Industrial Engineering, Business Administration, or related field.&middot; 5+ years of proven experience in sales and business development of CNC machines or industrial equipment.&middot; Strong leadership, communication, and negotiation skills.&middot; Willingness to travel as per business requirements.What We Offer:&middot; Competitive salary with performance-based incentives.&middot; Professional growth opportunities in a fast-expanding organization.&middot; Exposure to leading global CNC brands and cutting-edge technologies.Apply now: With the subject line &ldquo;Assistant Branch Manager &ndash; CNC Sales Application&rdquo;. Email: hr@kausartrade.comJob Type: Full-timeWork Location: In person

Assistant Branch Manager – for Sales operation (CNC Machine Business)

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