branch sales associate

Carrier Enterprise

<div><p><b>Branch Counter Sales Associate - HVAC Products | Carrier Enterprise</b></p>
<p>
</p><p><b>Introduction:</b></p>
<p>
Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Branch Sales Associate. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.</p>
<p>
</p><p><b>Company Description:</b></p>
<p>
Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.</p>
<p>
</p><p><b>Company Website:</b></p>
<p>
www.carrierenterprise.com</p>
<p>
</p><p><b>Job Summary:</b></p>
<p>
In the Branch Sales Associate role, you will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors who visit our location. Your enthusiasm for the industry, excellent communication skills, and commitment to delivering top-notch customer service will be the key to your success. This position is eligible for performance-based bonuses and incentives.
</p><p></p><p><b>Essential Duties and Responsibilities:</b></p>
<ul>
<li>Customer Service: Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs. Provide expert advice, product information, and recommendations.</li>
<li>Order Processing: Accurately process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions with precision.</li>
<li>Product Knowledge: Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing. Stay up to date with industry trends and new product releases.</li>
<li>Stock Management: Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report any discrepancies to the store manager.</li>
<li>Technical Support: Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.</li>
<li>Safety Compliance: Adhere to safety protocols and maintain a clean and organized counter area. Ensure a safe working environment for both customers and colleagues.</li>
<li>Documentation: Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.</li>
<li>This role may require occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities. Candidates should be prepared to travel, with advance notice provided whenever possible or as it relates to their specific role.</li>
</ul>
<p></p><p><b>Qualifications:</b></p>
<ul>
<li>Prior experience in Customer Service.</li>
<li>Prior leadership roles with profit and loss responsibility preferred.</li>
<li>Experience in leading people in a retail environment.</li>
<li>Demonstrated ability to rapidly grow sales in a retail environment.</li>
<li>Experience building and maintaining cross-functional relationships.</li>
<li>Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.</li>
</ul>
<p></p><p><b>Preferred Qualifications:</b></p>
<ul>
<li>Experience working with HVAC contractors strongly desired.</li>
<li>Computer literacy with proficiency in MS Office applications.</li>
<li>Ability to work in a team environment and be willing to participate.</li>
<li>Ability to function at an above-average level in a technical environment.</li>
<li>Prior experience using sales and/or inventory management systems.</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred.</li>
<li>Experience managing in a B2B environment in distribution or wholesale sales preferred but not required</li>
<li>Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.</li>
</ul>
<p></p><p><b>Benefits:
</b></p><ul><li>Health Insurance
</li><li>Health Savings Account
</li><li>Dental Insurance
</li><li>Vision Insurance
</li><li>Life Insurance
</li><li>Disability Insurance (Short-term and Long-term)
</li><li>Employee Assistance Program (EAP)
</li><li>Tuition Reimbursement &amp; Professional Development
</li><li>Paid Vacation &amp; Sick time
</li><li>Company Paid Holiday's
</li><li>401(k) Plan with Employer Match
</li><li>Employee Discount Program
</li></ul><p></p><p><b>Invitation to Apply:</b></p>
<p>
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
</p><p></p><p><b>Equal Opportunity Statement:</b></p>
<p>
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.</p>
Requirements:
<p><b>Requirements:</b></p>
<ul>
<li>High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred.</li>
<li>Experience managing in a B2B environment in distribution or wholesale sales preferred but not required</li>
<li>Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.</li></ul></div><p></p>

Branch Sales Associate

First Citizens Bank

<div>Overview:
<div>
Are you a people person? Be a First Citizens person. Join our branch team and make a difference.</div><div></div><div><br>
The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.</div><div></div><div><b><br>
The successful candidate will demonstrate:</b></div><div></div><div><b><br>
Communication Skills - Interpersonal:</b> Comfortable and confident with proactively engaging in conversation</div><div></div><div><b><br>
Customer Service Skills:</b> Demonstrates professionalism and empathy in customer interactions</div><div></div><div><b><br>
Adaptability</b>: Has the ability to learn and adapt quickly to new information and technology</div><div></div><div><b><br>
Teamwork:</b> Strives to build strong working relationships with those on their team as well as cross-functional relationships</div><div></div><div><b><br>
Flexibility:</b> Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently</div><div></div><div><b><br>
Agility:</b> Able to process information and move quickly through problem resolution</div>
Responsibilities:
<ul><li>Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.</li><li>
Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.</li></ul>
Qualifications:
<div>
High School Diploma or GED and experience of 6 months customer service</div><div></div><div><br>
Preferred Area of Experience: Sales or banking</div><div></div><div><br>
Skill(s): Financial literacy, Knowledge of retail banking products and services</div><div></div><div><br>
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.</div></div>

Sales & Service Representative (Bank Teller)

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 Are you a people person Be a First Citizens person. Join our branch team and make a difference.
 <br/>
 <br/>
 The Sales and Service Representative is responsible for processing transactions and other customer service requests in the branch. Facilitates customer awareness and education of bank capabilities, tools, and resources. Supports the sales efforts of a branch team by identifying and referring sales opportunities to the appropriate bank partner.
 <br/>
 <br/>
 <strong>
  The Successful Candidate Will Demonstrate
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation
  </li>
  <li>
   Customer Service Skills: Demonstrates professionalism and empathy in customer interactions
  </li>
  <li>
   Adaptability: Has the ability to learn and adapt quickly to new information and technology
  </li>
  <li>
   Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
  </li>
  <li>
   Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently
  </li>
  <li>
   Agility: Able to process information and move quickly through problem resolution
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Service Standards - Foster collaborative partnerships that deliver value for customers, prospects and colleagues. Initiate conversation to uncover sales or referral opportunities. Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs. Proactively look for way to optimize performance by seeking coaching, supporting Bank initiatives and leveraging tools to enhance activities.
  </li>
  <li>
   Operations and Administration - Comply with all regulations, bank policies, procedures and delegated authorities to manage risk related to credit, operational, reputational, regulatory and legal aspects of personal interactions, customer transactions and financial exposures. Complete required training by established deadlines. Perform general office management duties as assigned to ensure operational efficiency. Associates in roles defined to take deposits are accountable for transaction accuracy and operational efficiency of that function. The results may include an accountability for individual contribution as well as team performance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 High School Diploma or GED and 6 months customer service experience
 <br/>
 <br/>
 Preferred Area of Experience: Sales
 <br/>
 <br/>
 Skill(s): Financial literacy, Knowledge of retail banking products and services
 <br/>
 <br/>
 Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
</div>


Bank Sales and Service Representative (Teller)

BMO Financial Group

<div><div><div><div><div><div><div><div><p>Application Deadline:
</p></div></div></div></div></div></div></div>07/12/2026
<p></p><p>Address:
</p>24329 Crenshaw Blvd
<p></p><p>Job Family Group:
</p>Retail Banking Sales &amp; Service
<p></p><p>Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.
</p><p></p><ul><li>Collaborates with BMO partners to identify referral opportunities that further grow the customer&rsquo;s relationship with BMO beyond personal banking.
</li><li>Welcomes and guides customers as they walk into the branch lobby, and offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
</li><li>As a lobby leader, assists in conducting client conversations about banking services to recommend alternative banking channels and provide personal banking and investment advice.
</li><li>Meets customer transaction-based needs with seamless execution.
</li><li>Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
</li><li>Contributes to meeting branch business results and the customer experience.
</li><li>Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
</li><li>Acts as a key member of a collaborative and versatile branch and market team.
</li><li>Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
</li><li>Organizes work information to ensure accuracy and completeness.
</li><li>Takes the initiative to find creative approaches that make each customer&rsquo;s experience feel personal.
</li><li>Looks for ways to contribute to the ongoing improvement of the overall customer experience.
</li><li>Contributes to business results and the overall experience delivered.
</li><li>May work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
</li><li>Follows through on risk and compliance processes and policies to ensure we safeguard our customers&rsquo; assets, maintain their privacy, and act in their best interest.
</li><li>Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
</li><li>Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
</li><li>Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
</li><li>Complies with legal and regulatory requirements for the jurisdiction.
</li><li>Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
</li><li>Completes complex &amp; diverse tasks within given rules/limits.
</li><li>Analyzes issues and determines next steps; escalates as required.
</li><li>Broader work or accountabilities may be assigned as needed.
</li><li>Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.
</li></ul><p><b>Qualifications:
</b></p><ul><li>Typically between 1 &ndash; 2 years of relevant experience and/or certification in related field of study desirable or an equivalent combination of education and experience.
</li><li>Canada only: Registration to sell investment products completed or in progress (must be completed within 12 months) - as appropriate for the jurisdiction.
</li><li>Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
</li><li>Some experience in a consultative customer service or sales roles, with a drive to deliver a personal customer experience.
</li><li>Basic knowledge of specialized sales and business banking solutions to refer to specialists.
</li><li>Passionate commitment to helping customers.
</li><li>Drive to deliver a personal customer experience.
</li><li>A focus on results and the ability to thrive in a consultative sales and team-based environment.
</li><li>Resourceful self-starter with courage and confidence to approach customers.
</li><li>Readiness to collaborate and work in different capacities as part of a team.
</li><li>Strong interpersonal skills, including the ability to build rapport and connections with customers.
</li><li>An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
</li><li>Basic specialized knowledge.
</li><li>Verbal &amp; written communication skills - Good.
</li><li>Organization skills - Good.
</li><li>Collaboration &amp; team skills - Good.
</li><li>Analytical and problem solving skills - Good.
</li></ul><p></p><p><b>Salary </b><b>:
</b></p>$41,714.00 - $50,500.00
<p></p><p><b>Pay Type:
</b></p>Salaried
<p></p><p>The above represents BMO Financial Group&rsquo;s pay range and type.
</p><p></p><p>Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group&rsquo;s expected target for the first year in this position.
</p><p></p><p>BMO Financial Group&rsquo;s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards
</p><p></p><p><b>About Us
</b></p><p></p><p>At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
</p><p></p><p>As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one &ndash; for yourself and our customers. We&rsquo;ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we&rsquo;ll help you gain valuable experience, and broaden your skillset.
</p><p></p><p>To find out more visit us at http://jobs.bmo.com/us/en
</p><p></p><p>BMO is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal histories, consistent with applicable federal, state and local law.
</p><p></p><p>BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to BMOCareers.Support@bmo.com and let us know the nature of your request and your contact information.
</p><p></p><p>Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.</p></div>

Associate Banker

Arvest Bank

<div><p>Pay is based on a number of factors including the successful candidate&rsquo;s job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit www.arvest.com/careers/benefits .<br>
<br>
</p><p><b>Position is based at 1930 Fayetteville Road, Van Buren, AR 72956. However, incumbent will be required to travel to Van Buren Cloverleaf branch located at 3015 Alma Highway, in order to meet business needs.
</b></p><p><b>Position requires flexible availability to work Monday through Friday 7:45 AM to 6:15 PM and occasional Saturdays 8:30 AM to 1:00 PM.
</b></p><p></p><p><b>SUMMARY: </b>This position is responsible for the overall sales, production, and profitability of two or more full-service retail branches. The Regional Branch Sales Manager must deliver strong sales leadership. Ensure the execution of superior sales, quality and friendly customer service behaviors by the entire staff. Exceed sales goals while maintaining an operationally efficient and compliant branch. The Regional Branch Sales Manager is also responsible for providing consumer lending services to customers.
</p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES </b>include the following. Other duties may be assigned.
</p><div><ul><li>Lead multiple full-service branch teams to assure top quality sales and service of current and prospective branch customers. Implement strategies to achieve sales benchmarks and objectives.
</li></ul><ul><li>Coach and develop the sales and service skills of branch associates.
</li></ul><ul><li>Manage the activities of two or more full-service local bank branches.Directly supervise multiple associates.Recommend and maintain staffing levels to ensure superior delivery of customer service.Provide prompt and honest feedback to associates regarding performance of assigned duties.
</li></ul><ul><li>Identify opportunities to sell consumer loans. Accept consumer loan applications and facilitate loan closings.Must work effectively with centralized underwriting department.
</li></ul><ul><li>Ensure in-depth knowledge of Arvest products and services among all staff members.This includes digital services and delivery options. Support customer usage of products and services that will provide the services they need in the manner most convenient for them. Maintain in-depth understanding of competitor products, practices, facilities and processes in order to ensure successful sales of Arvest bank products.
</li></ul><ul><li>Oversee branch activities associated with the accurate handling of customer transactions and adherence to compliance and legal regulations, both internal and external.
</li></ul><ul><li>Work closely with various areas of Retail Bank Operations to ensure standard procedures and practices are followed and maintained.
</li></ul><ul><li>Oversee all levels of branch security in accordance with organizational policies and procedures and federal/state regulations.Use sound judgment in the application of bank standards, policies and procedures regarding customers.
</li></ul><ul><li>Work directly with customers and/or associates to handle internal and external complaints and objections.
</li></ul><ul><li>Supervise and/or perform maintenance of building and equipment to maintain clean, neat, and orderly appearance of branch and to include maintaining proper inventory and storage of supplies.
</li></ul><ul><li>Attend various weekly and monthly meetings and communicate appropriately.
</li></ul><ul><li>Lead business development activities in the branch community including calls to prospective and existing customers, acceptance of small business loan applications and referrals to other product specialists as needed.
</li></ul><ul><li>Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.
</li></ul></div><p><b>TEAM ACCOUNTABILITIES:
</b></p><ul><li>Cross-sell other services of the bank.
</li><li>Support and uphold the Arvest Mission Statement.
</li><li>Uphold the Arvest Code of Ethics and ensure that confidential information is safeguarded.
</li><li>Maintain a high level of cooperation and rapport with all associates.
</li><li>Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.
</li><li>Promote professionalism at all times.
</li><li>Maintain involvement in community affairs to foster and promote the proper bank image at all times.
</li></ul><p><b>SUPERVISORY RESPONSIBILITIES:
</b></p><p>Supervise multiple associates within the branch location. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Ensure direct reports have completed required compliance training and are adhering to all internal procedures and controls as it relates to bank policy, laws, regulations and Arvest&rsquo;s BSA/AML Program. Responsibilities include interviewing, hiring, appraising performance, rewarding, and disciplining associates. The incumbent has the authority and the appropriate influence to make recommendations regarding hiring, firing, advancement, promotion, or any other change of status of other associates within the guidelines of the bank&rsquo;s procedures and guidelines for such change of status events. The incumbent provides training, planning, assigning, and directing work assignments and schedules; addressing complaints and resolving problems.<br>
</p><br>
<p>Responsibilities:<br>
<br>
</p><p><b>QUALIFICATION REQUIREMENTS:
</b></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
</p><p><b>EDUCATION and/or EXPERIENCE:
</b></p><ul><li>Associates degree or equivalent related work experience required.
</li><li>2 years&rsquo; experience in a retail banking environment or equivalent related work experience required.
</li><li>2 years management/supervisory experience required.
</li><li>Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
</li><li>Proven track record of sales and successful coaching of a sales team required.
</li><li>Successful completion of Arvest Supervisor Training preferred.
</li><li>Successful completion of Arvest courses in FSR Training, Fundamentals of Consumer Lending and CBS/Signature Training preferred.
</li><li>Arvest experience preferred.
</li><li>Bachelor&rsquo;s degree preferred.
</li></ul><p><b>OTHER SKILLS and ABILITIES:
</b></p><ul><li>Must be able to arrive at work on time, work on site and have regular work attendance
</li><li>Must be able to occasionally work outside of normal business hours
</li><li>Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
</li><li>Must be able to provide cordial customer service regardless of customer personality, presence or communication style
</li><li>Must be able to perform several tasks at once
</li><li>Must be able to work in a stressful atmosphere
</li><li>Must be able to rotate job tasks
</li><li>Must be able to greet others cordially
</li><li>Must be able to coordinate multiple and changing priorities
</li><li>Must be able to verbally communicate with all other associates
</li><li>Must be able to operate telephone, copier, scanner and FAX machines
</li><li>Must be able to move from department to department or bank to bank to attend meetings
</li><li>Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation
</li></ul><p><b>PHYSICAL DEMANDS:
</b></p><p>The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
</p><p>While performing the duties of this job, the associate is regularly required to stand, walk, and sit and to talk or hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.
</p><p>The associate must occasionally lift and/or move up to 52 pounds, may also include lifting overhead.
</p><p>Specific vision abilities required by this job include close, distance and color vision, and the ability to adjust focus.
</p><p>The associate must be able to travel occasionally by themselves within the U.S., including overnight, and via automobile and air.
</p><p><b>WORK ENVIRONMENT:
</b></p><p>The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
</p><p>The noise level in the work environment is usually moderate.<br>
</p><br>
<p><b>Grade 15
</b></p><p><b>Pay Range: </b>$62500 - $78125 per year</p></div>

Regional Branch Sales Manager

Bank Teller

Webster First Federal Credit Union

<div>
 Job Title: Member Service Associate - Bank Teller
 <br/>
 <br/>
 Location: 29 Trolley Crossing Road Charlton, Massachusetts 01507 (onsite)
 <br/>
 <br/>
 Schedule: Scheduled shifts Monday-Saturday to support branch hours
 <br/>
 <br/>
 Reports to: Branch Manager
 <br/>
 <br/>
 Summary:
 <br/>
 <br/>
 Under the direction of branch management, the Member Service Associate is responsible for delivering exceptional member experience. The Member Service Associate will complete tasks including, but not limited to, sales and service activities, maintaining and balancing teller cash drawers, and processing transactions efficiently, professionally, and accurately. The Member Service Associate will uphold the credit union&rsquo;s quality standards and provide exceptional member service by identifying member needs, promoting credit union products and services, and supporting efforts for proactive activities that develop new business. The Member Service Associate will make sound decisions on the teller line that uphold WFFCU values and service expectations, and will adhere to all established policies, procedures, and compliance regulations.
 <br/>
 <br/>
 This is a full-time, fully benefitted, hourly position of up to 37.5 hours per week, with occasional overtime offered.
 <br/>
 <br/>
 Essential Duties and Responsibilities:
 <br/>
 <br/>
 <ul>
  <li>
   Assist with day-to-day branch operating policies, procedures, opening and closing, balancing drawers, and assisting members.
  </li>
  <li>
   Work as a teller on the frontline, assisting members with various account-related requests and services, such as opening accounts, wire transfers, savings bonds, foreign currency, stop payments, checks, inquiries about deposit products and service charges, ATM/debit cards, ATM proving, applications, usage, and limits, account transactions and updates, third party check verifications, notary public services, maintaining a cash drawer.
  </li>
  <li>
   Project a positive and professional attitude and maintain a neat and orderly work area at all times; address and/or escalate any member complaints as appropriate efficiently and knowledgeably and in adherence with WFFCU Member Service Standards and Telephone Etiquette Standards.
  </li>
  <li>
   Answer member inquiries regarding interest rates, service charges, and account histories, and ask discovery questions to cross-sell credit union products and services while complying with disclosure requirements, regulations, and consumer privacy policies.
  </li>
  <li>
   Scan and verify branch checks through Check 21 system.
  </li>
  <li>
   Escort appropriate WFFCU personnel into the vault and maintain dual controls for safe access including opening, setting timers, and closing the safe deposit vault (where applicable).
  </li>
  <li>
   Research and resolve member issues, acting as the liaison between other WFFCU departments.
  </li>
  <li>
   Research member questions regarding electronic funds transfers and initiate &ldquo;Reg E&rdquo; disputes when appropriate, including the completion of necessary documents and affidavits.
  </li>
  <li>
   Promote overall BSA compliance by adhering to all BSA and OFAC regulations specific to job function and by assisting the BSA Department as necessary with any departmental function-specific items.
  </li>
  <li>
   Actively promote the security and privacy of member and employee information through adherence to both information security and physical security policies, procedures, and governing regulations. Training will be completed at least annually for information security topics, BSA, and GLBA; annual BSA training will be position specific. Annual training will also include courses on any of the following regulations as they relate to the position described herein: SAFE Act, regulations B, C, D, E CC, DD, and Z, as well as any training deemed necessary to promote adherence to applicable regulatory requirements.
  </li>
  <li>
   Perform other job-related duties as assigned.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Qualifications/Requirements:
 <br/>
 <br/>
 <ul>
  <li>
   High school diploma or equivalent, required; college degree or certification in a relevant field, preferred.
  </li>
  <li>
   Minimum of three years of experience in a customer service role; bank/credit union experience is preferred.
  </li>
  <li>
   Ability to complete simple math transactions, including addition, subtraction, multiplication, and division in all units of measure, using whole numbers, common fractions, and decimals.
  </li>
  <li>
   Ability to read, analyze, and interpret written and oral instruction.
  </li>
  <li>
   Ability to speak, read, and write English fluently, required - bilingual candidates are a plus.
  </li>
  <li>
   Ability to obtain and maintain Notary Public status, as requested.
  </li>
  <li>
   Excellent communication skills - ability to present information and respond to questions from members of management and credit union members professionally.
  </li>
  <li>
   Pleasant demeanor - ability to deliver exceptional member service externally and internally, and to work cooperatively with a diverse pool of colleagues and members.
  </li>
  <li>
   Ability to define problems, collect data, establish facts, and draw valid conclusions, and exercise good judgment, knowing when to pull in a supervisor for assistance.
  </li>
  <li>
   Proficient in computer / software programs, including Microsoft Office.
  </li>
  <li>
   Ability to appear for work, consistently, reliably, and dependably, as scheduled.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 Physical Demands &amp; Work Environment:
 <br/>
 <br/>
 This role primarily takes place in a professional office environment and involves sedentary work, at a desk or teller station, using a computer, and engaging in phone or video conversations. The noise level is generally moderate. Employees may need to sit or stand for extended periods, move about the office, and occasionally lift, push, pull, or carry items up to 20 pounds. Some repetitive motion including movements (motions) of the wrists, hands, and/or fingers. Employees are required to have visual acuity to perform activities such as transcribing, viewing and using a computer, and reading documents, as well as the ability to communicate verbally with colleagues, supervisors, members, and visitors. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
 <br/>
 <br/>
 Pay Range:
 <strong>
  Salary Band 1, $18 - $22 / hour
  <br/>
  <br/>
 </strong>
 Note:
 <strong>
  This range reflects the full salary band for positions at this level. Individual compensation is determined based on experience, skills, and internal equity.
 </strong>
</div>


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