branch service specialist

Michigan Schools & Government Credit Union

<div><div>Founded by a small group of educators, Michigan Schools &amp; Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 24 branch offices in southeast Michigan. We have over 450 team members, more than 150,000 members, $4 billion in assets, and a 97% member satisfaction rating for two decades.

We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions &ndash; team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press thirteen years in a row.

If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

More information about our comprehensive total rewards package can be found here.
</div>
<div>Overview of Responsibilities: Performs a broad range of member sales and service functions as well as teller transactions to deliver the desired member experience. Focuses on listening to identify member needs, asking questions and cross selling products and services as effective solutions to build loyal member relationships.
&sect; Member Service Representative: Member service responsibilities include, but are not limited to: processing loan applications, opening new memberships, opening IRAs, setting-up automated services and supporting Call Center as needed. Effectively explains ownership options and eligibility requirements for membership and ensures that all paperwork, documentation, and signatures are completed accurately as required.

&sect; Teller: Follows MSGCU&rsquo;s service standards to accurately complete teller transactions and balance drawer and checks at the end of day. Teller transactions include, but are not limited to: cashing checks, processing deposits and withdrawals, making member payments, processing certificate of deposit transactions, and member account maintenance.
<ul>
<li>Relationships: Exceeds member service expectations and builds trusting relationships with members by being the financial expert and shows a sincere interest in the member and their financial success. Uses Creating Member Loyalty skills to effectively handle member complaints and resolve issues by working with members to identify mutually beneficial solutions.
</li><li>Cross-Selling: Uses a consultative approach when serving members, asking high impact questions to identify and meet member perceived and unperceived needs. Listens for member cues and uses in-depth knowledge of MSGCU products and services to cross sell and offers solutions for member needs by focusing on the benefits and value to the member. Offers Credit Life, Credit Disability, and GAP when identified in the members&rsquo; best interest and to protect MSGCU. Generates new business by asking for business and referrals.
</li></ul>Core Competencies:

&sect; Member Focus: Builds strong member relationships (internal/external) by using effective listening skills to gain insight into member needs and identifying opportunities to benefit the member, efficiently resolving problems, and providing superior quality service in a professional, efficient, and courteous manner. Behavior consistently demonstrates engagement with members and commitment to MSGCU initiatives in support of our mission and values.

&sect; Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Completes responsibilities with a high level of excellence, professionalism, efficiency, accuracy, and responsibility for outcomes.
&sect; Communicates Effectively: Actively listens, provides timely and helpful information, shares, collaborates and participates in team discussions.
&sect; Instills Trust: Gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Makes responsible choices and exemplifies courage by stepping up to address difficult issues.
&sect; Self-Development: Actively seeks new ways to grow and be challenged using both formal and informal development channels; demonstrates a willingness to step into other areas as requested.

Education and Experience Requirements:

&sect; High school diploma or GED; and
&sect; 6 months of experience as a teller in a financial institution or as a retail sales representative/cashier; and

&sect; Either
<ul>
<li><ul><li>2 years retail sales experience, or</li>
<li>Associate degree preferably in Business Administration, Marketing, Accounting or Finance, or</li>
<li>1 year of member/customer facing experience within financial services.</li>
</ul></li>
</ul> Working Conditions:
<ul>
<li>Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.</li>
<li>Occasionally required to travel throughout MSGCU&rsquo;s service area in order to support other branches as business needs require.
</li><li>Exposed to potentially hazardous condition, such as robbery. Receives detailed instructions and procedures to be followed on an annual basis to minimize risk.</li>
<li>This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds.</li>
</ul>
</div>Compensation and Benefits:

Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with generous vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.
<ul>
<li>Base hourly pay begins at $18.65 / hour</li>
<li>Team members in this role are eligible to earn incentives as part of our variable compensation plan</li>
<li>Medical, dental and vision on your first day! You can choose the most generous Health Savings Account (HSA)-eligible medical plan with no monthly premium for you (and your family)</li>
<li>If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)</li>
<li>You will enjoy 12 paid holidays and up to 120 hours of PTO your first year of service (pro-rated based on start date)</li></ul></div>

Branch Service Specialist (Universal Banker)

Golden 1 Credit Union

JOB TITLE: Member Service Specialist II
 DEPARTMENT: Branch Channel Delivery
 STATUS: Non- Exempt
 JOB CODE: 2201
 PAY SCALE: $21.50 - $21.50 Hourly
 
GENERAL DESCRIPTION: 
Provide members the highest level of service available in an efficient and courteous manner. Process monetary transactions within assigned limits, maintain accurate records and balance each day’s transactions in accordance with established policies and procedures. Proactively engage with members to identify products and services designed to assist them in achieving their financial goals. Answer questions, and direct members to appropriate department for specialized services.
 
TASKS, DUTIES, FUNCTIONS: 
1. Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
 2. Provides Golden 1 services to member, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
 3. Assesses members needs while processing transactions.
 4. Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
 5. Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
 6. Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc.
 7. Assists MSS III and above with open and close responsibilities, as needed.
 8. Activates alarm.
 9. Verifies signature cards in ECM (Enterprise Content Management).
 10. Check acceptance approval within assigned limits.
 11. Ensures confidentiality of all member and credit union information.
 12. Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
 13. Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed.
 14. Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.
 15. Mentors and advises MSSIs.
 16. Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
 17. Enroll members in the different channels that Golden 1 uses: online, mobile, etc.
 18. Refer lending needs to MSS III and/or business partner.
 19. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
 
COMMUNICATION & INTERACTIONS: 
1. Interacts professionally with members.
 2. Communicates in a professional manner (proper grammar, punctuation and tone) in both written and verbal communication.
 3. Effective listener.
 4. Communicates with empathy.
 5. Associates member needs based on conversation to G1 products and services.
 6. Overcomes basic objection or resistance through conversation. Works as part of a team.
 7. Accepts constructive feedback positively and utilize it to help personal and professional development.
 8. Ability to have a consultative dialogue by asking effective questions and connecting to answer to solutions offered by G1. Communicates the ""why"", not just the ""how"" or ""what".
 9. Overcomes member objections and resistance with a calming and reassuring presence"
 
ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 
1. INTERNAL: Participates in team meetings. Frequent routine verbal and written communication with the following departments: Branch Network, Home Loan Reps, IT Help Desk, Deposit Account Servicing, Financial Advisors, Member Development Officers, Call Center (MSCC), Fraud Management, MSSI Training.
 2. EXTERNAL: Frequent transaction related interactions and consultative conversations with members. May be required to sign-in outside vendors and visitors as needed.
 
QUALIFICATIONS: 
1. EDUCATION: High School or GED required.
 2. EXPERIENCE: Minimum one plus year of prior experience in a cash handling service oriented role and 6+ months as a Member Service Specialist I or teller role at Golden 1 or another financial institution preferred.
 
3. BEHAVIORS: 
<ul>
<li>Fosters a positive and engaging work environment. Treating others with courtesy and respect.</li>
<li>Inspires others through words and actions and embracing G1's mission, vision and core values.</li>
<li>Displays positive, outgoing, and empathetic attitude.</li>
<li>Punctual and reliable.</li>
<li>Results-orientated.</li>
<li>Takes on any task required to meet or exceed all team objectives.</li>
<li>Desire to take the initiative to identify, investigate and resolve member issues, including operational and support situations.</li>
<li>Willingness and flexibility in taking on new responsibilities as business requires.</li>
<li>Willingness to learn and master new and emerging banking technology.</li>
<li>Presents Golden Services (Internal/External).</li>
<li>Assumes Positive Intent in all communication.</li>
</ul>
4. KNOWLEDGE/SKILLS: 
<ul>
<li>Functional: Excellent oral and written communication skills. Advanced knowledge in the following areas: Federal Rules and Regulations as applied to credit unions, G1 products (consultative), fulfillment (with Subshares) and deposit services, employee handbook, Knowledge Base (G1 policies and procedures), cash handling, teamwork, customer service.</li>
<li>Technical: Basic knowledge in the following systems/applications: Microsoft Office (Word, Excel, Outlook and PowerPoint), eFunds, Bridger, Card @ Once, EnAct (referrals, uncovering opportunities and reviewing balances), ECM, Springboard, DSUI / TNav, Wire Exchange, SBO, HRIS (ADP), Concur, Relationship Manager.</li>
<li>Proficient adding profiles and updating tasks, activities and notes in EnAct. Proficient in Maestro.</li>
</ul>
PHYSICAL REQUIREMENTS: 
1. Prolonged standing throughout the workday. A teller stool is provided as may be needed
 2. Ability to lift up to thirty pounds.
 3. Ability to frequently move about the branch to accomplish tasks.
 4. Corrected hearing within normal range. A telephone device to enhance hearing will be provided if needed.
 5. Corrected vision in the normal range.
 6. Possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including an adding machine and typewriter, if needed.
 
LICENSES/CERTIFICATIONS: 
None
 
THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.
 REV. 12/2/2025

Oakhurst Branch - Member Service Specialist II (Part-Time)

JOB TITLE: Member Service Specialist III
 DEPARTMENT: Branch Channel Delivery
 STATUS: Non- Exempt
 JOB CODE: 2401
 PAY SCALE: $23.50 - $23.50 Hourly
 
GENERAL DESCRIPTION: 
Provide members the highest level of service available in an efficient and courteous manner. Process monetary transactions within assigned limits, maintain accurate records and balance each day’s transactions in accordance with established policies and procedures. Proactively engage with members to identify products and services designed to assist them in achieving their financial goals. Answer questions, and direct members to appropriate department for specialized services.
 
TASKS, DUTIES, FUNCTIONS: 
1. Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
 2. Provides Golden 1 services to member, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
 3. Assesses members needs while processing transactions.
 4. Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
 5. Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
 6. Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc.
 7. May be required to take the lead for open and closing responsibilities in the absence of MSS IV and above.
 8. Activates alarm.
 9. Verifies signature cards in ECM (Enterprise Content Management).
 10. Check acceptance approval within assigned limits.
 11. Ensures confidentiality of all member and credit union information.
 12. Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
 13. Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed.
 14. Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.
 15. Mentors and advises MSSI’s and MSSII’s.
 16. Develops coaching and leadership skills by observation and training courses.
 17. Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
 18. Enroll members in the different channels that Golden 1 uses: online, mobile, etc.
 19. Refer member’s home lending/investment needs to the appropriate business partner through EnAct referrals.
 20. Process consumer loan applications and completes the fulfillment of loan when appropriate.
 21. Approves signature cards.
 22. Audits loan reports and provides coaching as needed to avoid future errors.
 23. Provide approvals based on authorized limits as assigned by the Branch Manager.
 24. Notarizes member documents (certification of trust, etc.).
 25. Collects medallion stamp request information and sends to MSS IV or above for approval.
 26. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
 
COMMUNICATION & INTERACTIONS: 
1. Interacts professionally with members.
 2. Communicates in a professional manner (proper grammar, punctuation and tone) in both written and verbal communication.
 3. Effective listener. Communicates with empathy.
 4. Associates member needs based on conversation to G1 products and services.
 5. Overcomes basic objection or resistance through conversation.
 6. Works as part of a team.
 7. Accepts constructive feedback positively and utilize it to help personal and professional development.
 8. Ability to have a consultative dialogue by asking effective questions and connecting to answer to solutions offered by G1.
 9. Communicates the ""why"", not just the ""how"" or ""what".
 10. Overcomes member objections and resistance with a calming and reassuring presence
 11. Demonstrates polished presentation skills, e.g.: Speaks clearly and confidently; Communicates in a clear and concise manner; able to convey complicated information in an understandable manner to the audience.
 12. Demonstrates networking skills, e.g.: Asks effective questions and processes answers; speaks with sincerity; uses positive language; makes friends—not contacts; follows-up on networking conversations.
 
ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 
1. INTERNAL: Participates in team meetings. Frequent routine and complex verbal and written communication with the following departments: Branch Network, Home Loan Reps, IT Help Desk, Deposit Account Servicing, Financial Advisors, Member Development Officers, Call Center (MSCC), Fraud Management, MSSI Training, Loan Processing and Underwriting. Internal conversations are more research focused (e.g., fraud avoidance and account research)
 2. EXTERNAL: Frequent transaction related interactions and consultative conversations with members. Follows-up and initiates conversation with potential members identified at marketing and table events. May be required to sign-in outside vendors and visitors as needed.
 
QUALIFICATIONS: 
1. EDUCATION: High School or GED required.
 2. EXPERIENCE: Minimum two plus year of prior experience in a banker role at another financial institution or customer relationship building role preferred, plus and 1 year as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred.
 
3. BEHAVIORS: 
<ul>
<li>Fosters a positive and engaging work environment. Treating others with courtesy and respect.</li>
<li>Inspires others through words and actions and embracing G1's mission, vision and core values.</li>
<li>Displays positive, outgoing, and empathetic attitude.</li>
<li>Punctual and reliable.</li>
<li>Results-orientated.</li>
<li>Takes on any task required to meet or exceed all team objectives.</li>
<li>Takes the initiative to identify, investigate and resolve member issues, including operational and support situations.\</li>
<li>Willingness and flexibility in taking on new responsibilities as business requires.</li>
<li>Willingness to learn and master new and emerging banking technology.</li>
<li>Presents Golden Services (Internal/External).</li>
<li>Assumes Positive Intent in all communication.</li>
</ul>
4. KNOWLEDGE/SKILLS: 
<ul>
<li>Functional: Excellent oral and written communication skills. Advanced knowledge in the following areas: Federal Rules and Regulations as applied to credit unions, G1 products (consultative), deposit fulfillment (with Subshares) and Fulfillment, Deposit Services, Lending Services, employee handbook, Knowledge Base (G1 policies and procedures), cash handling, teamwork, and customer service.</li>
<li>Technical: Basic knowledge in the following systems/applications: Microsoft Office (Word, Excel, Outlook and PowerPoint), eFunds, Bridger, Card @ Once, EnAct (referrals, uncovering opportunities and reviewing balances), ECM, Springboard, DSUI / TNav, Wire Exchange, SBO, HRIS (ADP), Concur, Relationship Manager.</li>
<li>Proficient adding profiles and updating tasks, activities and notes in EnAct. Proficient in Maestro and LPQ.</li>
</ul>
PHYSICAL REQUIREMENTS: 
1. Prolonged standing throughout the workday. A teller stool is provided as may be needed.
 2. Ability to lift up to thirty pounds.
 3. Ability to frequently move about the branch to accomplish tasks.
 4. Corrected hearing within normal range. A telephone device to enhance hearing will be provided if needed.
 5. Corrected vision in the normal range.
 6. Possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including an adding machine and typewriter, if needed.
 
LICENSES/CERTIFICATIONS: 
Certified Notary Public, if required for specific branch.
 
THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.
 REV. 12/2/2025

Arden Town Branch - Member Service Specialist III (Full-Time)

ConnectOne Bank

<div><h2 class="jobSectionHeader">About us:</h2>
ConnectOne Bank proves that putting people first is a better way to do business. At ConnectOne, we&rsquo;re builders &mdash; of businesses, communities, and equity. Most importantly, we&rsquo;re building opportunities. Our mission is to ensure our employees feel empowered to make important decisions, reach their potential and truly make an impact.
ConnectOne is a growth organization by design; it is part of our DNA and we take pride in seeing our employees grow with us. Founded in 2005 by an entrepreneur, we have grown into a high-performing commercial bank, inspiring a new model for our industry&rsquo;s future. By embracing technology and all the ways it can help us become a world-class service organization, we support small business owners by fueling their mission.
People First is the blueprint for our culture. It is at the foundation of everything we do and the decisions we make. At ConnectOne, you have the opportunity to be a part of a dynamic culture and team. Develop your forward-thinking skills, thrive in an entrepreneurial setting, and succeed at &ldquo;a better place to be&rdquo;.
ConnectOne Bank is an Equal Housing and Equal Opportunity Lender, and a member of the Federal Deposit Insurance Corporation.<h2 class="jobSectionHeader">
About this role</h2>
Banking Relationship Specialists play a vital role in ConnectOne &ldquo;Client First&rdquo; banking experience by acquiring, retaining, and expanding banking relationships of both the business and consumer clients while demonstrating the ConnectOne Culture.<h2 class="jobSectionHeader">
In this role you will:</h2><ul><li>
Support the Bank&rsquo;s &ldquo;People First&rdquo; focus and rules of engagement&mdash;greeting clients by name, maintaining a professional demeanor, ensuring the branch reflects ConnectOne Bank standards and working as an active member of the Branch team, always striving to make ConnectOne Bank &ldquo;A Better Place to Be&rdquo;.</li><li>
Proactively identify opportunities for relationship acquisition and development by cross-selling the Bank&rsquo;s products and services in a consultative manner.</li><li>
Perform account opening for deposit products and educate clients on the Bank&rsquo;s product and service offerings.</li><li>
Ensure all activities, transactions and records are in compliance with operational, security and control procedures of the Bank, preventing fraud and protecting customer assets.</li><li>
Handle customer service issues by conducting research, taking ownership, and following up with on a daily basis as necessary until conclusion.</li><li>
Assist other branch team members with transactions and overall operations, as necessary, and provide feedback and coaching to improve overall team performance.</li><li>
Perform service transactions for the Branch to include check re-orders, address/name changes, safe deposit box access, outbound wires, account maintenance and outbound client contact.</li><li>
Serve as primary back-up to the Branch Manager or Assistant Branch Manager where applicable, for operational and service-related functions.</li><li>
Assists with Teller functions as needed including performing banking transactions over the phone or at the drive-up window including accepting deposits, cashing checks, and assisting clients with other banking needs, and branch opening and closing as needed.</li><li>
Active participation in achieving branch sales objectives.</li><li>
Maintains a 90% plus service performance and reinforces feed -back gained from mystery shops.</li><li>
Supports retail and community events to promote the brand in accordance with the retail business plan.</li><li>
Performs other duties that may be assigned.</li></ul><h2 class="jobSectionHeader">
Must haves:</h2><ul><li>
Strong needs-based sales skills.</li><li>
One to three years bank platform sales and teller experience.</li><li>
Detailed understanding of federal banking compliance and requirements.</li><li>
Strong &ldquo;People First&rdquo; interest and ability.</li><li>
Strong ability in assessing and meeting the needs of customer and/or solving customer problems.</li><li>
Effective teambuilding and interpersonal communication abilities are necessary.</li><li>
Ability to lift items up to 25 lbs.</li><li>
ConnectOne Bank culture mastery.</li><li>
To support business needs, ability to work a flexible schedule is required.</li></ul><h2 class="jobSectionHeader">
Additional information:</h2>
Benefits:<ul><li>
World class health, vision, and dental benefits on day one</li><li>
401k with employer match</li><li>
Employee appreciation events (team building, softball games, food truck days, etc..)</li><li>
Employee assistance programs (EAP)</li><li>
Wellness programs (flu shot, preventive care, health programs and services discounts, etc..)</li><li>
Tuition reimbursement</li><li>
Employee Discount perks</li><li>
CNOB Community Service Events</li></ul>
&hellip;.and much, much more!
Studies have shown that individuals from underrepresented groups, may only apply to roles if they meet 100% of the qualifications. Roles evolve over time, especially with innovation, and you may be just the person we need. We hope you're open to learning new skills and growing with us. We encourage you to apply to continue making us &ldquo;a better place to be!&rdquo;
ConnectOne Bank is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.
ConnectOne Bank also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If an accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.</div>

Banking Relationship Specialist

Unlimited Service Group

<div></div><div><div><div>***HIRING IMMEDIATELY!!!****</div><div></div><div>
Whaley Foodservice, LLC is one of the largest commercial kitchen equipment repair service companies in the Southeast comprised of over 600 employees located across 31 geographically dispersed locations.</div><div>
Visit &quot;Whaley Careers&quot; to find your place to grow. 
www.whaleyfoodservice.com/careers</div></div><div>
Whaley Foodservice, LLC is currently searching for an experience Administrative Assistant to join our team. This position is responsible for meeting the daily, weekly and monthly parts and inventory needs of the branch location. 
<div>
JOB TITLE: Branch Service Support and Dispatch</div><div>
STATUS: Non-Exempt</div><div>
SUPERVISION: Reports to the Area Manager</div><div>
</div><div>
POSITION SUMMARY:</div><div>
This position is responsible for meeting the daily, weekly and monthly administrative needs of the branch location.</div><div>
</div><div>
MAJOR RESPONSIBILITIES:</div><ul><li>
Answer high volume of incoming customer calls.</li><li>
Open service orders as needed in the computer system.</li><li>
Close service orders for billing upon completion of order using the computer system.</li><li>
Assist in resolving customer problems/complaints.</li><li>
Insure return of warranty parts to corporate warranty department.</li><li>
Run daily and monthly reports. Submit reports as required to corporate office.</li></ul><div>
ADDITIONAL RESPONSIBILITIES:</div><ul><li>
Provide technicians with any necessary information needed for their service calls.</li><li>
Route parts calls as necessary.</li><li>
Maintain clean and professional office environment.</li><li>
Performs other duties as required.</li></ul><div>
CONTACTS:</div><ul><li>
Internal &ndash; Daily with service technicians; occasionally with corporate staff at all levels.</li><li>
External &ndash; Frequent and regular contact with customers.</li></ul><div>
MINIMUM QUALIFICATIONS:</div><ul><li>
A High School diplomas or the equivalent in experience.</li><li>
1-3 years of previous administrative experience combined with 2 years of computer experience.</li></ul><div>
</div><div>
SKILLS, ABILITIES AND OTHER REQUIREMENTS:</div><ul><li>
Strong windows based computer skills including Microsoft Word and Excel.</li><li>
Good verbal and written communication skills combined with good interpersonal skills.</li><li>
High level of accuracy.</li><li>
Strong attention to detail.</li><li>
Ability to handle multiple tasks simultaneously including multiple incoming phone calls.</li><li>
Typing speed of 50 WPM or better.</li></ul><div>
</div><div>
WORKING/ENVIRONMENTAL CONDITIONS:</div><ul><li>
Some lifting up to 50 pounds may be required.</li><li>
Heave phone contact and computer usage (80% - 100%)</li><li>
Some infrequent travel, mainly to corporate office.</li></ul></div></div>

Branch Service Support / Dispatch

Shore United Bank

<div>
 Shore United Bank is seeking a
 
 Branch Banking Specialist II
 
 (Universal Banker/Bank Teller) to join our team. A Branch Banking Specialist II is a front-line, customer facing teller position responsible for professionally interacting with clients to take care of their financial needs. A Branch Banking Specialist is responsible for providing exceptional customer service including efficient and accurate transaction processing. The Specialist is skilled in customer conversations, asking questions to determine the best solutions to meet the financial needs of our customers.
 
 
 
 Essential Functions Include
 
 
 
 <ul>
 <li>
 Assists clients with transactions, performing operational duties and processing work while maintaining audit standards, security, and control functions to protect the Bank from loss.
 </li>
 <li>
 Promotes timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, uphold and meet customer service guidelines
 </li>
 <li>
 Establishes new banking relationships through conversations based on their financial needs.
 </li>
 <li>
 Provides account servicing and maintenance to include address changes, ATM card disputes, online banking setup and reset of passwords.
 </li>
 <li>
 Recommends bank products and services to customers by having beneficial conversations during daily transactions.
 </li>
 <li>
 Opens new consumer and business accounts including CDs, IRAs, and safe deposit boxes
 </li>
 <li>
 Adheres to compliance with regulations and Branch operational policies and procedures, conducting branch security checks of alarm and video systems, and completing required reports according to established policies, procedures, and regulations accurately and timely.
 </li>
 <li>
 Assists sales platform with daily pre-shift huddles, branch incentive contests and weekly referral goals.
 </li>
 <li>
 Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch Lenders.
 </li>
 <li>
 Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.
 </li>
 <li>
 Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
 </li>
 <li>
 Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same.
 </li>
 <li>
 Participates in required training sessions, including training for compliance with BSA/AML policies and procedures.
 
 
 </li>
 </ul>
 
 Location:
 
 Prince Frederick Branch - 200 Market Square Dr., Prince Frederick, MD 20678
 
 
 
 Position Type/Expected Hours Of Work
 
 
 
 <ul>
 <li>
 Full-time.
 </li>
 <li>
 Non-exempt.
 </li>
 <li>
 Days of Work: Monday-Friday, with rotating Saturdays (Closed Sundays.)
 
 
 </li>
 </ul>
 
 Required Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma/GED equivalent.
 </li>
 <li>
 1 year experience successfully providing excellent customer service in a fast-paced environment.
 </li>
 <li>
 1 year experience as a bank teller OR Bachelors degree in Business, Finance, or similar OR management experience can stand in lieu of bank experience.
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 <ul>
 <li>
 The pay range for this position is $19.00 to $23.00 hourly.
 </li>
 <li>
 Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.
 
 
 </li>
 </ul>
 
 Company Benefits
 
 
 
 <ul>
 <li>
 Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work.
 </li>
 <li>
 Comprehensive benefits package for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more!
 </li>
 <li>
 Paid parental leave
 </li>
 <li>
 401k savings plan with up to a 4% company match
 </li>
 <li>
 Employee Stock Purchase Plan
 </li>
 <li>
 Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
 </li>
 <li>
 Opportunity for growth and advancement
 </li>
 <li>
 Paid training program and continuous training sessions throughout the year on various topics
 </li>
 <li>
 Generous paid time off and paid sick time
 </li>
 <li>
 Community involvement opportunities
 
 
 </li>
 </ul>
 Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you. In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.
 
 
 
 Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.
 
</div>

Bank Teller

Antony International Solutions

DescriptionFounded in 1983, Kele Inc. is a leading distribution, and solutions partner with national reach and a global presence. Built around our customers and powered by our people, Kele provides millions of in-stock parts from more than 300 brands to drive automation &amp; efficiency in nearly every type of facility, from office towers and factories to data centers and hospitals.Our goal is to empower progress for maintenance managers, engineers, contractors, and all those building the future. We do this by delivering parts rapidly, providing custom assemblies upstream, and offering unmatched support to ensure projects run smoothly and downtime is minimized.With 12 locations nationwide and headquarters in Tennessee, Kele combines deep technical expertise, rapid logistics, and a solutions-first mindset to help customers simplify supply chains, meet tight schedules, and deliver high-quality outcomes.Kele fosters a culture rooted in collaboration, innovation, and customer obsession, empowering associates at every level to contribute, grow, and make a meaningful impact.We are currently hiring for the role of Counter Sales Specialist.SUMMARYThe Counter Sales Specialist is a hands-on, customer-facing role responsible for delivering exceptional service to Kele customers at the branch counter, over the phone, and via email. This position supports all aspects of branch operations including sales, order fulfillment, and inventory control.The Counter Sales Specialist plays a critical role in ensuring fast, accurate, and knowledgeable service while maintaining efficient warehouse operations.ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned.Customer Service, Sales Consultation &amp; Technical Support<ul><li>Assist walk-in customers and respond to inbound phone calls and emails for quotes, availability, and technical questions</li><li>Provide product selection support for Commercial HVAC controls, BAS components, and related electrical products</li><li>Generate and process sales orders in ERP systems accurately and efficiently</li><li>Develop relationships with contractors, technicians, and facility customers</li><li>Upsell complementary products and recommend alternatives when items are unavailable</li><li>Resolve customer issues, order discrepancies, and service concerns with urgency and professionalism</li><li>Provide basic troubleshooting and product application support</li><li>Maintain strong working knowledge of Kele catalog and vendor product offerings</li></ul>Order Fulfillment &amp; Warehouse Operations<ul><li>Pick, pack, and ship customer orders accurately and on time using parcel carriers</li><li>Prepare and stage will-call orders for customer pickup</li><li>Receive incoming inventory and verify against purchase orders</li><li>Stock shelves and maintain organized bin locations</li><li>Process returns and restock materials appropriately</li><li>Ensure a clean, safe, and organized warehouse and counter area</li></ul>Inventory Control<ul><li>Perform cycle counts and assist with physical inventory processes</li><li>Monitor inventory levels and communicate low, excess, or obsolete stock</li><li>Maintain accurate inventory records and proper product labeling</li><li>Assist in resolving inventory discrepancies</li></ul>Branch Operations Support<ul><li>Support daily branch operations including opening and closing responsibilities</li><li>Follow company policies, procedures, and safety guidelines</li><li>Coordinate with inside sales, purchasing, and logistics teams</li><li>Contribute to a team-oriented, high-performance branch environment</li></ul>Leadership Support (Acting Branch Coverage)<ul><li>Serve as on-site lead when the Branch Manager is not present</li><li>Help prioritize daily work, maintain service levels, and ensure operational continuity</li><li>Escalate issues as needed and communicate effectively with leadership</li><li>Model professionalism, accountability, and customer-first behavior</li></ul>QUALIFICATIONSEducation &amp; Experience<ul><li>High school diploma or equivalent required</li><li>1&ndash;3 years of experience in customer service, sales, warehouse, or distribution environment preferred</li><li>Experience in HVAC products, building controls, electrical, or industrial distribution preferred</li></ul>Knowledge, Skills &amp; AbilitiesCustomer &amp; Sales Skills<ul><li>Strong customer service mindset with a sense of urgency</li><li>Effective communication with contractors, technicians, and internal teams</li><li>Ability to build relationships and drive repeat business</li><li>Ability to upsell and cross-sell solutions naturally</li></ul>Operational &amp; Warehouse Skills<ul><li>High attention to detail and order accuracy</li><li>Experience with picking, packing, and shipping processes</li><li>Basic inventory management knowledge</li><li>Ability to multitask between customer-facing and warehouse responsibilities</li></ul>Technical Aptitude<ul><li>Basic understanding of BAS, HVAC controls, or industrial products (or ability to learn quickly)</li><li>Ability to interpret part numbers, specifications, and cross-references</li><li>Comfort using ERP systems, handheld scanners, and Microsoft Office tools</li></ul>Team &amp; Work Ethic<ul><li>Reliable, punctual, and accountable</li><li>Positive attitude and willingness to support team needs</li><li>Ability to work effectively in a small, fast-paced branch environment</li><li>Desire for long-term growth within Kele</li></ul>PHYSICAL REQUIREMENTS<ul><li>Ability to stand, walk, and move between counter and warehouse throughout the day</li><li>Ability to lift and move items up to approximately 50 pounds regularly</li><li>Ability to perform manual tasks including picking, packing, and handling materials</li></ul>WORK ENVIRONMENT<ul><li>Combination of sales counter, office, and warehouse environment</li><li>Fast-paced setting with frequent customer interaction and time-sensitive requests</li></ul>WHAT SUCCESS LOOKS LIKE IN THIS ROLE<ul><li>Customers trust you and request you by name</li><li>Orders are processed quickly, accurately, and with minimal errors</li><li>You anticipate customer needs and provide proactive solutions</li><li>The warehouse is organized, inventory is accurate, and operations run smoothly</li><li>You maintain composure and effectiveness during busy or high-pressure periods</li><li>You contribute to a positive, team-oriented branch culture</li></ul>Kele Companies offers all full-time associates the following benefits and perks:<ul><li>Medical, vision, and dental insurance ​</li><li>HSA</li><li>FSA (medical and dependent care)</li><li>401(k) with employer match up to 4% with immediate vesting</li><li>Employer-paid short- and long-term disability coverage</li><li>Employer-paid basic life and AD&amp;D insurance; supplemental life for employees and dependents available</li><li>Paid time off and paid holidays</li></ul>Pay: $28.00 - $30.00 per hourWork Location: In person

Counter Sales Specialist

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