branch service specialist

Golden 1 Credit Union

JOB TITLE: Member Service Specialist III
 DEPARTMENT: Branch Channel Delivery
 STATUS: Non- Exempt
 JOB CODE: 2401
 PAY SCALE: $23.50 - $23.50 Hourly
 
GENERAL DESCRIPTION: 
Provide members the highest level of service available in an efficient and courteous manner. Process monetary transactions within assigned limits, maintain accurate records and balance each day’s transactions in accordance with established policies and procedures. Proactively engage with members to identify products and services designed to assist them in achieving their financial goals. Answer questions, and direct members to appropriate department for specialized services.
 
TASKS, DUTIES, FUNCTIONS: 
1. Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
 2. Provides Golden 1 services to member, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
 3. Assesses members needs while processing transactions.
 4. Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
 5. Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
 6. Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc.
 7. May be required to take the lead for open and closing responsibilities in the absence of MSS IV and above.
 8. Activates alarm.
 9. Verifies signature cards in ECM (Enterprise Content Management).
 10. Check acceptance approval within assigned limits.
 11. Ensures confidentiality of all member and credit union information.
 12. Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
 13. Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed.
 14. Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.
 15. Mentors and advises MSSI’s and MSSII’s.
 16. Develops coaching and leadership skills by observation and training courses.
 17. Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
 18. Enroll members in the different channels that Golden 1 uses: online, mobile, etc.
 19. Refer member’s home lending/investment needs to the appropriate business partner through EnAct referrals.
 20. Process consumer loan applications and completes the fulfillment of loan when appropriate.
 21. Approves signature cards.
 22. Audits loan reports and provides coaching as needed to avoid future errors.
 23. Provide approvals based on authorized limits as assigned by the Branch Manager.
 24. Notarizes member documents (certification of trust, etc.).
 25. Collects medallion stamp request information and sends to MSS IV or above for approval.
 26. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
 
COMMUNICATION & INTERACTIONS: 
1. Interacts professionally with members.
 2. Communicates in a professional manner (proper grammar, punctuation and tone) in both written and verbal communication.
 3. Effective listener. Communicates with empathy.
 4. Associates member needs based on conversation to G1 products and services.
 5. Overcomes basic objection or resistance through conversation.
 6. Works as part of a team.
 7. Accepts constructive feedback positively and utilize it to help personal and professional development.
 8. Ability to have a consultative dialogue by asking effective questions and connecting to answer to solutions offered by G1.
 9. Communicates the ""why"", not just the ""how"" or ""what".
 10. Overcomes member objections and resistance with a calming and reassuring presence
 11. Demonstrates polished presentation skills, e.g.: Speaks clearly and confidently; Communicates in a clear and concise manner; able to convey complicated information in an understandable manner to the audience.
 12. Demonstrates networking skills, e.g.: Asks effective questions and processes answers; speaks with sincerity; uses positive language; makes friends—not contacts; follows-up on networking conversations.
 
ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 
1. INTERNAL: Participates in team meetings. Frequent routine and complex verbal and written communication with the following departments: Branch Network, Home Loan Reps, IT Help Desk, Deposit Account Servicing, Financial Advisors, Member Development Officers, Call Center (MSCC), Fraud Management, MSSI Training, Loan Processing and Underwriting. Internal conversations are more research focused (e.g., fraud avoidance and account research)
 2. EXTERNAL: Frequent transaction related interactions and consultative conversations with members. Follows-up and initiates conversation with potential members identified at marketing and table events. May be required to sign-in outside vendors and visitors as needed.
 
QUALIFICATIONS: 
1. EDUCATION: High School or GED required.
 2. EXPERIENCE: Minimum two plus year of prior experience in a banker role at another financial institution or customer relationship building role preferred, plus and 1 year as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred.
 
3. BEHAVIORS: 
<ul>
<li>Fosters a positive and engaging work environment. Treating others with courtesy and respect.</li>
<li>Inspires others through words and actions and embracing G1's mission, vision and core values.</li>
<li>Displays positive, outgoing, and empathetic attitude.</li>
<li>Punctual and reliable.</li>
<li>Results-orientated.</li>
<li>Takes on any task required to meet or exceed all team objectives.</li>
<li>Takes the initiative to identify, investigate and resolve member issues, including operational and support situations.\</li>
<li>Willingness and flexibility in taking on new responsibilities as business requires.</li>
<li>Willingness to learn and master new and emerging banking technology.</li>
<li>Presents Golden Services (Internal/External).</li>
<li>Assumes Positive Intent in all communication.</li>
</ul>
4. KNOWLEDGE/SKILLS: 
<ul>
<li>Functional: Excellent oral and written communication skills. Advanced knowledge in the following areas: Federal Rules and Regulations as applied to credit unions, G1 products (consultative), deposit fulfillment (with Subshares) and Fulfillment, Deposit Services, Lending Services, employee handbook, Knowledge Base (G1 policies and procedures), cash handling, teamwork, and customer service.</li>
<li>Technical: Basic knowledge in the following systems/applications: Microsoft Office (Word, Excel, Outlook and PowerPoint), eFunds, Bridger, Card @ Once, EnAct (referrals, uncovering opportunities and reviewing balances), ECM, Springboard, DSUI / TNav, Wire Exchange, SBO, HRIS (ADP), Concur, Relationship Manager.</li>
<li>Proficient adding profiles and updating tasks, activities and notes in EnAct. Proficient in Maestro and LPQ.</li>
</ul>
PHYSICAL REQUIREMENTS: 
1. Prolonged standing throughout the workday. A teller stool is provided as may be needed.
 2. Ability to lift up to thirty pounds.
 3. Ability to frequently move about the branch to accomplish tasks.
 4. Corrected hearing within normal range. A telephone device to enhance hearing will be provided if needed.
 5. Corrected vision in the normal range.
 6. Possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including an adding machine and typewriter, if needed.
 
LICENSES/CERTIFICATIONS: 
Certified Notary Public, if required for specific branch.
 REV. 5.11.2023

Bakersfield Branch - Member Service Specialist III (Full-Time)

JOB TITLE: Member Service Specialist II
 DEPARTMENT: Branch Channel Delivery
 STATUS: Non- Exempt
 JOB CODE: 2201
 PAY SCALE: $21.50 - $21.50 Hourly
 
GENERAL DESCRIPTION: 
Provide members the highest level of service available in an efficient and courteous manner. Process monetary transactions within assigned limits, maintain accurate records and balance each day’s transactions in accordance with established policies and procedures. Proactively engage with members to identify products and services designed to assist them in achieving their financial goals. Answer questions, and direct members to appropriate department for specialized services.
 
TASKS, DUTIES, FUNCTIONS: 
1. Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
 2. Provides Golden 1 services to member, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
 3. Assesses members needs while processing transactions.
 4. Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
 5. Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
 6. Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc.
 7. Assists MSS III and above with open and close responsibilities, as needed.
 8. Activates alarm.
 9. Verifies signature cards in ECM (Enterprise Content Management).
 10. Check acceptance approval within assigned limits.
 11. Ensures confidentiality of all member and credit union information.
 12. Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
 13. Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed.
 14. Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.
 15. Mentors and advises MSSIs.
 16. Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
 17. Enroll members in the different channels that Golden 1 uses: online, mobile, etc.
 18. Refer lending needs to MSS III and/or business partner.
 19. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
 
COMMUNICATION & INTERACTIONS: 
1. Interacts professionally with members.
 2. Communicates in a professional manner (proper grammar, punctuation and tone) in both written and verbal communication.
 3. Effective listener.
 4. Communicates with empathy.
 5. Associates member needs based on conversation to G1 products and services.
 6. Overcomes basic objection or resistance through conversation. Works as part of a team.
 7. Accepts constructive feedback positively and utilize it to help personal and professional development.
 8. Ability to have a consultative dialogue by asking effective questions and connecting to answer to solutions offered by G1. Communicates the ""why"", not just the ""how"" or ""what".
 9. Overcomes member objections and resistance with a calming and reassuring presence"
 
ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 
1. INTERNAL: Participates in team meetings. Frequent routine verbal and written communication with the following departments: Branch Network, Home Loan Reps, IT Help Desk, Deposit Account Servicing, Financial Advisors, Member Development Officers, Call Center (MSCC), Fraud Management, MSSI Training.
 2. EXTERNAL: Frequent transaction related interactions and consultative conversations with members. May be required to sign-in outside vendors and visitors as needed.
 
QUALIFICATIONS: 
1. EDUCATION: High School or GED required.
 2. EXPERIENCE: Minimum one plus year of prior experience in a cash handling service oriented role and 6+ months as a Member Service Specialist I or teller role at Golden 1 or another financial institution preferred.
 
3. BEHAVIORS: 
<ul>
<li>Fosters a positive and engaging work environment. Treating others with courtesy and respect.</li>
<li>Inspires others through words and actions and embracing G1's mission, vision and core values.</li>
<li>Displays positive, outgoing, and empathetic attitude.</li>
<li>Punctual and reliable.</li>
<li>Results-orientated.</li>
<li>Takes on any task required to meet or exceed all team objectives.</li>
<li>Desire to take the initiative to identify, investigate and resolve member issues, including operational and support situations.</li>
<li>Willingness and flexibility in taking on new responsibilities as business requires.</li>
<li>Willingness to learn and master new and emerging banking technology.</li>
<li>Presents Golden Services (Internal/External).</li>
<li>Assumes Positive Intent in all communication.</li>
</ul>
4. KNOWLEDGE/SKILLS: 
<ul>
<li>Functional: Excellent oral and written communication skills. Advanced knowledge in the following areas: Federal Rules and Regulations as applied to credit unions, G1 products (consultative), fulfillment (with Subshares) and deposit services, employee handbook, Knowledge Base (G1 policies and procedures), cash handling, teamwork, customer service.</li>
<li>Technical: Basic knowledge in the following systems/applications: Microsoft Office (Word, Excel, Outlook and PowerPoint), eFunds, Bridger, Card @ Once, EnAct (referrals, uncovering opportunities and reviewing balances), ECM, Springboard, DSUI / TNav, Wire Exchange, SBO, HRIS (ADP), Concur, Relationship Manager.</li>
<li>Proficient adding profiles and updating tasks, activities and notes in EnAct. Proficient in Maestro.</li>
</ul>
PHYSICAL REQUIREMENTS: 
1. Prolonged standing throughout the workday. A teller stool is provided as may be needed
 2. Ability to lift up to thirty pounds.
 3. Ability to frequently move about the branch to accomplish tasks.
 4. Corrected hearing within normal range. A telephone device to enhance hearing will be provided if needed.
 5. Corrected vision in the normal range.
 6. Possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including an adding machine and typewriter, if needed.
 
LICENSES/CERTIFICATIONS: 
None
 
THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.
 REV. 12/2/2025

Oakhurst Branch - Member Service Specialist II (Part-Time)

JOB TITLE: Member Service Specialist II
 DEPARTMENT: Branch Channel Delivery
 STATUS: Non- Exempt
 JOB CODE: 2201
 PAY SCALE: $22.00 - $22.00 Hourly
 
GENERAL DESCRIPTION: 
Provide members the highest level of service available in an efficient and courteous manner. Process monetary transactions within assigned limits, maintain accurate records and balance each day’s transactions in accordance with established policies and procedures. Proactively engage with members to identify products and services designed to assist them in achieving their financial goals. Answer questions, and direct members to appropriate department for specialized services.
 
TASKS, DUTIES, FUNCTIONS: 
1. Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
 2. Provides Golden 1 services to member, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
 3. Assesses members needs while processing transactions.
 4. Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
 5. Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
 6. Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc.
 7. Assists MSS III and above with open and close responsibilities, as needed.
 8. Activates alarm.
 9. Verifies signature cards in ECM (Enterprise Content Management).
 10. Check acceptance approval within assigned limits.
 11. Ensures confidentiality of all member and credit union information.
 12. Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
 13. Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed.
 14. Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.
 15. Mentors and advises MSSIs.
 16. Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
 17. Enroll members in the different channels that Golden 1 uses: online, mobile, etc.
 18. Refer lending needs to MSS III and/or business partner.
 19. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
 
COMMUNICATION & INTERACTIONS: 
1. Interacts professionally with members.
 2. Communicates in a professional manner (proper grammar, punctuation and tone) in both written and verbal communication.
 3. Effective listener.
 4. Communicates with empathy.
 5. Associates member needs based on conversation to G1 products and services.
 6. Overcomes basic objection or resistance through conversation. Works as part of a team.
 7. Accepts constructive feedback positively and utilize it to help personal and professional development.
 8. Ability to have a consultative dialogue by asking effective questions and connecting to answer to solutions offered by G1. Communicates the ""why"", not just the ""how"" or ""what".
 9. Overcomes member objections and resistance with a calming and reassuring presence"
 
ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 
1. INTERNAL: Participates in team meetings. Frequent routine verbal and written communication with the following departments: Branch Network, Home Loan Reps, IT Help Desk, Deposit Account Servicing, Financial Advisors, Member Development Officers, Call Center (MSCC), Fraud Management, MSSI Training.
 2. EXTERNAL: Frequent transaction related interactions and consultative conversations with members. May be required to sign-in outside vendors and visitors as needed.
 
QUALIFICATIONS: 
1. EDUCATION: High School or GED required.
 2. EXPERIENCE: Minimum one plus year of prior experience in a cash handling service oriented role and 6+ months as a Member Service Specialist I or teller role at Golden 1 or another financial institution preferred.
 
3. BEHAVIORS: 
<ul>
<li>Fosters a positive and engaging work environment. Treating others with courtesy and respect.</li>
<li>Inspires others through words and actions and embracing G1's mission, vision and core values.</li>
<li>Displays positive, outgoing, and empathetic attitude.</li>
<li>Punctual and reliable.</li>
<li>Results-orientated.</li>
<li>Takes on any task required to meet or exceed all team objectives.</li>
<li>Desire to take the initiative to identify, investigate and resolve member issues, including operational and support situations.</li>
<li>Willingness and flexibility in taking on new responsibilities as business requires.</li>
<li>Willingness to learn and master new and emerging banking technology.</li>
<li>Presents Golden Services (Internal/External).</li>
<li>Assumes Positive Intent in all communication.</li>
</ul>
4. KNOWLEDGE/SKILLS: 
<ul>
<li>Functional: Excellent oral and written communication skills. Advanced knowledge in the following areas: Federal Rules and Regulations as applied to credit unions, G1 products (consultative), fulfillment (with Subshares) and deposit services, employee handbook, Knowledge Base (G1 policies and procedures), cash handling, teamwork, customer service.</li>
<li>Technical: Basic knowledge in the following systems/applications: Microsoft Office (Word, Excel, Outlook and PowerPoint), eFunds, Bridger, Card @ Once, EnAct (referrals, uncovering opportunities and reviewing balances), ECM, Springboard, DSUI / TNav, Wire Exchange, SBO, HRIS (ADP), Concur, Relationship Manager.</li>
<li>Proficient adding profiles and updating tasks, activities and notes in EnAct. Proficient in Maestro.</li>
</ul>
PHYSICAL REQUIREMENTS: 
1. Prolonged standing throughout the workday. A teller stool is provided as may be needed
 2. Ability to lift up to thirty pounds.
 3. Ability to frequently move about the branch to accomplish tasks.
 4. Corrected hearing within normal range. A telephone device to enhance hearing will be provided if needed.
 5. Corrected vision in the normal range.
 6. Possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including an adding machine and typewriter, if needed.
 
LICENSES/CERTIFICATIONS: 
None
 
THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.
 REV. 12/2/2025

Roseville Branch - Member Service Specialist II (Part-Time)

JOB TITLE: Member Service Specialist IV
 DEPARTMENT: Branch Channel Delivery
 STATUS: Non- Exempt
 JOB CODE: 2302
 PAY SCALE: $25.00 - $25.00 Hourly
 
GENERAL DESCRIPTION: 
Provide members the highest level of service available in an efficient and courteous manner. Process monetary transactions within assigned limits, maintain accurate records and balance each day’s transactions in accordance with established policies and procedures. Proactively engage with members to identify products and services designed to assist them in achieving their financial goals. Answer questions, and direct members to appropriate department for specialized services.
 
TASKS, DUTIES, FUNCTIONS: 
1. Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
 2. Provides Golden 1 services to member, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
 3. Assesses members needs while processing transactions.
 4. Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
 5. Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
 6. Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc.
 7. May be required to take the lead for open and closing responsibilities in the absence of Associate Branch Manager and/or Branch Manager.
 8. May be required to run the branch in the absence of the Associate Branch Manager and/or Branch Manager.
 9. Activates alarm.
 10. Assists Branch management in coaching branch staff to meet or exceed all member service objectives.
 11. Verifies signature cards in ECM (Enterprise Content Management).
 12. Check acceptance approval within assigned limits.
 13. Ensures confidentiality of all member and credit union information.
 14. Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
 15. Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed.
 16. Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.
 17. Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
 18. Enroll members in the different channels that Golden 1 uses: online, mobile, etc.
 19. Refer member’s home lending/investment needs to the appropriate business partner through EnAct referrals.
 20. Process consumer loan applications and completes the fulfillment of loan when appropriate.
 21. Approves signature cards.
 22. Audits loan reports and provides coaching as needed to avoid future errors.
 23. Provide approvals based on authorized limits as assigned by the Branch Manager.
 24. Notarizes member documents (certification of trust, etc.).
 25. Processes and approves medallion stamp requests.
 26. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
 
COMMUNICATION & INTERACTIONS: 
1. Interacts professionally with members.
 2. Communicates in a professional manner (proper grammar, punctuation and tone) in both written and verbal communication.
 3. Effective listener. Communicates with empathy. Associates member needs based on conversation to G1 products and services.
 4. Overcomes basic objection or resistance through conversation.
 5. Works as part of a team.
 6. Accepts constructive feedback positively and utilize it to help personal and professional development.
 7. Ability to have a consultative dialogue by asking effective questions and connecting to answer to solutions offered by G1.
 8. Communicates the ""why"", not just the ""how"" or ""what".
 9. Overcomes member objections and resistance with a calming and reassuring presence".
 10. Demonstrates polished presentation skills, e.g.: Speaks clearly and confidently; Communicates in a clear and concise manner; able to convey complicated information in an understandable manner to the audience.
 11. Demonstrates networking skills, e.g.: Asks effective questions and processes answers; speaks with sincerity; uses positive language; makes friends—not contacts; follows-up on networking conversations.
 12. Comfortable and calm during conflict resolution dialogues.
 13. Polished coaching and leadership skills.
 14. Delivers feedback in an objective and effective manner.
 15. Effective delegation skills; e.g. knows when to delegate and when to lead.
 16. Identifies appropriate and inappropriate behaviors and communicates within the appropriate channels.
 
ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 
1. INTERNAL: Participates in team meetings. Frequent routine and complex verbal and written communication with the following departments: Branch Network, Home Loan Reps, IT Help Desk, Deposit Account Servicing, Financial Advisors, Member Development Officers, Call Center (MSCC), Fraud Management, MSSI Training, Loan Processing and Underwriting, Operations Advisors, Auditing, and Corporate Services/Facilities. Internal conversations are more research focused (e.g., fraud avoidance and account research)
 2. Provides assistance to Branch Management in coaching, performance and corrective action conversations with MSS I, II, and III’s.
 3. Assist management in leading branch meetings, quarterly security meetings, and daily huddles.
 4. EXTERNAL: Frequent transaction related interactions and consultative conversations with members. Follows-up and initiates conversation with potential members identified at marketing and table events. May be required to sign-in outside vendors and visitors as needed.
 
QUALIFICATIONS: 
1. EDUCATION: High School or GED required.
 2. EXPERIENCE: Minimum two plus year in a leadership role at another financial institution preferred, plus 1.5+ year in a Member Service Specialist III role preferred.
 
3. BEHAVIORS: 
<ul>
<li>Fosters a positive and engaging work environment. Treating others with courtesy and respect.</li>
<li>Inspires others through words and actions and embracing G1's mission, vision and core values.</li>
<li>Displays positive, outgoing, and empathetic attitude.</li>
<li>Punctual and reliable.</li>
<li>Results-orientated.</li>
<li>Takes on any task required to meet or exceed all team objectives.</li>
<li>Takes the initiative to identify, investigate and resolve member issues, including operational and support situations.</li>
<li>Willingness and flexibility in taking on new responsibilities as business requires.</li>
<li>Willingness to learn and master new and emerging banking technology.</li>
<li>Presents Golden Services (Internal/External).</li>
<li>Assumes Positive Intent in all communication.</li>
<li>Demonstrates and coaches behaviors that are expected of the team (leadership by example).</li>
<li>Supports and demonstrates cohesive leadership within the branch.</li>
<li>Adept in resolving conflicts in a professional manner.</li>
</ul>
4. KNOWLEDGE/SKILLS: 
<ul>
<li>Functional: Advanced knowledge in the following areas: Federal Rules and Regulations as applied to credit unions, G1 products (consultative), deposit fulfillment (with Subshares) and Fulfillment, Deposit Services, Lending Services, employee handbook, Knowledge Base (G1 policies and procedures), cash handling, teamwork, customer service, Loan Auditing/Reporting, and SIG cards.</li>
<li>Technical: Basic knowledge in the following systems/applications: Microsoft Office (Word, Excel, Outlook and PowerPoint), eFunds, EnAct (referrals, uncovering opportunities and reviewing balances), ECM, Springboard, DSUI / TNav, SBO, HRIS (ADP), Concur, Relationship Manager.</li>
<li>Proficient adding profiles and updating tasks, activities and notes in EnAct. Proficient in Maestro and LPQ.</li>
<li>Advanced knowledge in Bridger--Reporting Capability, Card@Once--Reporting Capability, WireExchange--Approval Knowledge, Staff Pro/Cash Tracker, Kiran, Visa Cats, and Performance Pro.</li>
</ul>
PHYSICAL REQUIREMENTS: 
1. Prolonged standing throughout the workday. A teller stool is provided as may be needed
 2. Ability to lift up to thirty pounds.
 3. Ability to frequently move about the branch to accomplish tasks.
 4. Corrected hearing within normal range. A telephone device to enhance hearing will be provided if needed.
 5. Corrected vision in the normal range.
 6. Possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including an adding machine and typewriter, if needed.
 
LICENSES/CERTIFICATIONS: 
Certified Notary Public, and successful completion of Medallion certification.
 REV 4.3.2023

Fresno Nees Branch - Member Service Specialist IV (Full-Time)

Champion Credit Union

<div><div><div>Champion Credit Union</div><div> 
Position Title 
Financial Service Specialist</div><div> 
Classification 
Nonexempt</div><div> 
Adoption Date 
June 19, 2013</div><div> 
Revision Date 
March 17, 2026</div><div> 
Position Reports To 
Branch Manager</div><div> 
Position Supervises 
None</div><div> 
Eligible for Hybrid Remote Work 
No</div> 
</div>
Job Description Statement
To provide exceptional member service through all delivery channels, processing member requests such as account opening and maintenance, phone inquiries, loan requests, and all other services related to credit union products.
This position is designated as a float role and provides coverage across multiple branch locations based on staffing and operational needs.
Credit Union Branch Staff Standards<ul><li>
Represents the Credit Union in a courteous and professional manner.</li><li>
Assumes responsibility for establishing and maintaining effective, professional business relationships with members. Ensures members are greeted and welcomed to the credit union in a friendly and professional manner.</li><li>
Complies with credit union operations and security procedures by participating in dual-control functions and by maintaining awareness of all credit union safety and security policies and procedures.
</li><li>Understands and complies with branch opening and closing procedures.</li><li>
Maintain thorough understanding of products and services and ensures that all members are informed as needed.</li><li>
Proactively promote and cross-sell products and services based on member needs.</li><li>
Maintains privacy of member account information.</li><li>
Ensures that the Credit Union&rsquo;s quality reputation is maintained and protected.</li><li>
Ensures work area is clean, secure, and well-maintained.
</li><li>Ensures that member requests and questions are promptly resolved.</li><li>
Actively promotes a positive team environment within the branch and with other departments to ensure delivery of high-quality service.</li><li>
Contribute to team effort by participating in credit union events, promotions, etc. and by projecting a positive attitude to members and staff always.</li><li>
Attends meetings and in-house training, as required.</li></ul>
Essential Duties and Responsibilities
<ul><li>Provides branch coverage across multiple locations, including temporary and short-notice assignments, to support staffing needs and ensure continuity of member service.</li><li>
Provides member service by taking and processing account and loan applications.</li><li>
Provides accurate and detailed recommendation write-ups, consistent with CCU loan policies, to the Consumer Credit Department to expedite the decision-making process.
</li><li>Provides excellent member service by resolving member problems.</li><li>
Educate members on available credit union services and make recommendations based on their needs.</li><li>
Services all member requests related to branch operations.</li><li>
Ensures all policy and regulatory documentation is completed thoroughly and accurately.</li><li>
Performs all Member Service Specialist functions as needed.</li><li>
Maintains professional and technical knowledge by participating in educational opportunities as necessary.</li><li>
Complies with all governing regulations, specifically the Bank Secrecy Act (BSA), OFAC and the Patriot Act requirements. Understands and complies with all state and federal regulations and laws.
</li><li>Performs any and all duties assigned by supervisor.</li></ul>
Required/Performance Skills/Abilities<ul><li>
Regular travel between branch locations is required.</li><li>
Reliable transportation and the ability to respond to travel needs on short notice or as scheduled are required.</li><li>
Strong time management skills with the ability to multitask and coordinate several responsibilities simultaneously.</li><li>
Demonstratesa polished, professional appearance in accordance with company dress code standards.</li><li>
Technologically proficient; confident in using core systems and standard office software.</li><li>
Ability to collaborate with all levels and departments of the organization.</li><li>
Demonstrates exceptional attention to detail and commitment to operational accuracy.</li><li>
Clear, effective communicator in both verbal and written forms.
</li><li>Builds and maintains positive relationships with members and coworkers; handles questions and concerns professionally and promptly.
</li><li>Flexible, dependable, and able to adapt in a fast-paced environment.
</li><li>Capable of working independently with minimal supervision.
</li><li>Strong knowledge of financial products and services.</li><li>
Strong analytical and decision-making abilities; able to quickly assess situations, determine appropriate responses, and remain composed under pressure.
</li><li>Demonstrates the highest standards of ethics, integrity, and professionalism.
</li></ul>Education and/or Experience<ul><li>
High School graduate or equivalent.
</li><li>Two or four-year business degree preferred.
</li><li>Related lending experience preferred.</li></ul>
Certificates, Licenses, Registrations<ul><li>
Notary Public may be required based on need.</li></ul></div>

Financial Service Specialist

SchoolsFirst Federal Credit Union

<div>We&rsquo;re always looking for diverse, talented, service-oriented people to join our exceptional team.
BSA Specialist - Temporary
The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as for room for growth and tenure achieved in a role over time. Typical new hire salary offers fall within the minimum to midpoint of a pay range for many candidates. Any offer extended to a candidate will be based upon their unique set of knowledge, skills, education, and experience as well as internal equity.
Pay Range:
$29.79 - $44.68
Scheduled Weekly Hours:
40
<div>What You&rsquo;ll Be Doing
</div><div>Responsible for reviewing and researching Member transactions to identify and report suspicious activity to ensure the Credit Union's compliance with the aspects of the Bank Secrecy Act, USA Patriot Act and Office of Foreign Assets Control (OFAC).
</div><div><ul><li>Performs daily review, monitoring, and analysis of various reports, logs, and transaction data to identify trends, unusual activity, and monitor large day to day account activity and determine if transactions are suspicious in nature.
</li><li>Participates in efforts to collect and analyze metrics utilizing existing internal reporting tools to continually improve processes and reports owned by the business unit.
</li><li>Review and file timely Currency Transaction Reports based on aggregated cash transactions including ATM and multiple branch deposits and/or withdrawals.
</li><li>Utilize BSA/AML automated system and various reports to identify suspicious activity and perform moderately complex investigations to identify Bank Secrecy Act issues such as money laundering, terrorist financing, internal / external fraud schemes, structuring, and illegal money service business activity.
</li><li>Demonstrate proficiency in investigative practices associated with an experienced investigator (conduct interviews, collect data, compile documentation and evidence, maintain accurate notes, develop initial and ongoing reports of investigations, prepare comprehensive, accurate and timely Suspicious Activity Reports).
</li><li>Review and investigate OFAC alerts for a determination of actual OFAC match or false match, and respond to OFAC related questions from branches and various departments.
</li><li>Conduct enhanced due diligence searches on high-risk accounts and entities.
</li><li>Maintain the credit union&rsquo;s centralized list of customers exempt from large currency transaction reporting requirements.
</li><li>Research current laws and regulations through government and other journals, publications and manuals. Read, research, interpret and generally stay abreast of the requirements of the Bank Secrecy Act.
</li><li>Assist in preparing documentation for and coordination of audits and examinations by regulatory agencies.
</li>Assist team members with specific BSA and OFAC related questions. 
<li>
</li></ul></div> 
<div>Additional Job Functions 
</div><div><ul> 
<li><div><ul><li>Performs other duties as assigned
</li></ul>Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions 
<ul><li>
</li></ul></div></li></ul></div> 
<div>Qualifications
</div><div><ul><li><div><ul><li>High School Diploma or GED required
</li></ul><ul><li>Bachelor's Degree in Finance, Accounting, International Studies, Criminal Justice, or related field or equivalent years of experience preferred
</li></ul></div></li><li><div><ul><li>1-3 years of related experience with BSA programs within the financial services industry and conducting investigations required
</li></ul></div></li><li><div><ul><li>CAMS &ndash; Certified Anti Money Laundering Specialist preferred
</li></ul></div></li></ul></div><div>Knowledge, Skills, and Abilities
</div><div><ul><li><div><ul><li>Entry level knowledge in BSA, AML, CIP and OFAC laws and regulations, and related best practices required.
</li></ul><ul><li>Knowledge of concepts, practices and compliance techniques for the financial services industry
</li></ul><ul><li>Ability to understand complex legal and regulatory issues and laws.
</li></ul><ul><li>Understanding of methodologies for researching and analyzing compliance issues
</li></ul><ul><li>Understanding of reporting requirements of various regulatory agencies
</li></ul><ul><li>Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations
</li></ul><ul><li>Familiarity with Symitar system and reports a plus.
</li></ul>Familiarity with anti-money laundering applications preferred. 
<ul><li>
</li></ul></div></li></ul></div> 
<div>SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring 
</div> 
<div>At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you&rsquo;re excited about a position or wanting to make a career change but your past experience doesn&rsquo;t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on. 
</div> 
SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.
This organization participates in E-Verify.</div>

BSA Specialist - Temporary

Raiz Federal Credit Union

<div>Our Company
At Raiz FCU, we share a passion for knowledge and the pursuit of growth. Grounded in our El Paso heritage as previously Teachers Federal Credit Union, since 1936 we are growing to help our community move into the future. We are inspired people, invested in you. At Raiz, we guide our members to focus on what could be and help them get there. This new path inspires us to look ahead and lead the way with passion.
Job Overview
This position reports to branch management and is responsible for handling member interaction and transactions at the branch. Provides guidance and answers questions related to credit unions and all other related services. Knowledgeable technology-driven expert who is educated about all services provided. Attends required training and demonstrates a willingness to continue learning. Supports cross-selling efforts and solves problems within the first interaction by providing world-class member service. Requires someone who is enthusiastic about educating members on our products and services and creating a positive member experience. You will provide guidance in resolving complex and/or escalated issues while maintaining a professional demeanor.
You will be an empowering mentor who is a:<ul><li>
A trusted expert</li><li>
A natural communicator</li><li>
A champion for our members and the community</li><li>
A guide through the moments that matter the most to our members</li></ul>
Position Details:
Non-Exempt (Hourly)
Hours: Monday through Friday, occasional Saturdays
Pay Details:
$17.34-$26.01
Skills and Experience<ul><li>
Education - High school degree or equivalent, college hours preferred.</li><li>
A minimum of two years credit union and/or banking experience</li><li>
Sales experience such as insurance sales, financial advising, lending, and selling capacity of products and services preferred
</li><li>Demonstrated leadership and interpersonal abilities</li><li>
Understanding of financial industry concepts, related laws, and regulations</li><li>
Must have good communication and interpersonal skills</li><li>
Critical thinking and problem-solving skills</li><li>
Detail-oriented, and ability to multi-task</li><li>
Proficient in Microsoft Office and web-based applications</li></ul>
Role Description and Essential Duties
<ul><li>Demonstrates a robust understanding of the principles and practices of effectively marketing financial products and services.
</li><li>Maintains appropriate levels of confidentiality by exercising sensitivity towards the nature of issues associated with member information.</li><li>
Initiate and lead conversations to identify and assess member needs.</li><li>
Demonstrate the ability to give sound advice considering our members&rsquo; best interests and assist members with any questions and help them understand complex or intimidating topics.
</li><li>Experience in member service operations, including a comprehensive understanding of member needs, in order to exceed their financial goals.</li><li>
Expert in setting up, servicing, unlocking and troubleshooting for Online/Mobile banking issues and Personal Audio Teller.
</li><li>Establish new membership, maintenance accounts, open Checking Accounts, IRAs, Business Accounts, Certificate of Deposit, and Special Accounts (Fiduciary, Organizational, Representative Payee, Estate, Guardianship, and Revocable Living Trust).
</li><li>Accountable for proactively retaining accounts and ensuring the effective closure of all accounts as needed.
</li><li>Responsible for handling member interaction and transactions at the branch such as but not limited to large deposits, cash advances, wires, and saving bonds.</li><li>
Process incoming mail and return mail.</li><li>
Process corporate checks, on-us checks, temporary checks, line-of-credit advances, account transfers, payoffs, and all negotiable instruments.
</li><li>Fulfills member service requests and conducts thorough research to promptly resolve any discrepancies.
</li><li>Collaborates with the consumer loan department in taking application and facilitating loan closings.
</li><li>Process loan maintenance, due date changes, release of liens, vehicle shipments letters, CPI (Insurtrak), and replacing of collateral.</li><li>
Proactively cross-sell and maintenance GAP, DPW, Warranties, and Credit Life/Credit Disability.</li><li>
Must have excellent interpersonal and communication skills, including the ability to positively interact with team, management, vendors, and members; proficiency in effective verbal and written communication.</li><li>
Ability to multi-task, effectively organize, plan, and manage time while applying critical thinking and problem-solving skills.</li><li>
Knowledge of functions relating to cash and ATM operations and assist in placing travel notes, disputes, fraud cases and general account maintenance. Will issue, activate debit cards as well as assist in training member to use ATMs and ITM.</li><li>
Be able to resolve complex situations and diffuse escalated interactions. Responsible to interact with members via audio and video.
</li><li>Assists in auditing signature cards.
</li><li>Review and process required form for power-of-attorney, while also offering notary services.</li><li>
Attends required training and demonstrates a willingness to keep learning.
</li><li>Complies with all Bank Secrecy Act (BSA) rules and regulations, in addition to Customer Identification Program (CIP). Attends required annual BSA training and required compliance training</li><li>
Assists with other duties as assigned or identified.</li></ul></div>

MSR - Branch

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