branch service specialist

Golden 1 Credit Union

JOB TITLE: Member Service Specialist II
 DEPARTMENT: Branch Channel Delivery
 STATUS: Non- Exempt
 JOB CODE: 2201
 PAY SCALE: $21.50 - $21.50 Hourly
 
GENERAL DESCRIPTION: 
Provide members the highest level of service available in an efficient and courteous manner. Process monetary transactions within assigned limits, maintain accurate records and balance each day’s transactions in accordance with established policies and procedures. Proactively engage with members to identify products and services designed to assist them in achieving their financial goals. Answer questions, and direct members to appropriate department for specialized services.
 
TASKS, DUTIES, FUNCTIONS: 
1. Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
 2. Provides Golden 1 services to member, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
 3. Assesses members needs while processing transactions.
 4. Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
 5. Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
 6. Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc.
 7. Assists MSS III and above with open and close responsibilities, as needed.
 8. Activates alarm.
 9. Verifies signature cards in ECM (Enterprise Content Management).
 10. Check acceptance approval within assigned limits.
 11. Ensures confidentiality of all member and credit union information.
 12. Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
 13. Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed.
 14. Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.
 15. Mentors and advises MSSIs.
 16. Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
 17. Enroll members in the different channels that Golden 1 uses: online, mobile, etc.
 18. Refer lending needs to MSS III and/or business partner.
 19. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
 
COMMUNICATION & INTERACTIONS: 
1. Interacts professionally with members.
 2. Communicates in a professional manner (proper grammar, punctuation and tone) in both written and verbal communication.
 3. Effective listener.
 4. Communicates with empathy.
 5. Associates member needs based on conversation to G1 products and services.
 6. Overcomes basic objection or resistance through conversation. Works as part of a team.
 7. Accepts constructive feedback positively and utilize it to help personal and professional development.
 8. Ability to have a consultative dialogue by asking effective questions and connecting to answer to solutions offered by G1. Communicates the ""why"", not just the ""how"" or ""what".
 9. Overcomes member objections and resistance with a calming and reassuring presence"
 
ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 
1. INTERNAL: Participates in team meetings. Frequent routine verbal and written communication with the following departments: Branch Network, Home Loan Reps, IT Help Desk, Deposit Account Servicing, Financial Advisors, Member Development Officers, Call Center (MSCC), Fraud Management, MSSI Training.
 2. EXTERNAL: Frequent transaction related interactions and consultative conversations with members. May be required to sign-in outside vendors and visitors as needed.
 
QUALIFICATIONS: 
1. EDUCATION: High School or GED required.
 2. EXPERIENCE: Minimum one plus year of prior experience in a cash handling service oriented role and 6+ months as a Member Service Specialist I or teller role at Golden 1 or another financial institution preferred.
 
3. BEHAVIORS: 
<ul>
<li>Fosters a positive and engaging work environment. Treating others with courtesy and respect.</li>
<li>Inspires others through words and actions and embracing G1's mission, vision and core values.</li>
<li>Displays positive, outgoing, and empathetic attitude.</li>
<li>Punctual and reliable.</li>
<li>Results-orientated.</li>
<li>Takes on any task required to meet or exceed all team objectives.</li>
<li>Desire to take the initiative to identify, investigate and resolve member issues, including operational and support situations.</li>
<li>Willingness and flexibility in taking on new responsibilities as business requires.</li>
<li>Willingness to learn and master new and emerging banking technology.</li>
<li>Presents Golden Services (Internal/External).</li>
<li>Assumes Positive Intent in all communication.</li>
</ul>
4. KNOWLEDGE/SKILLS: 
<ul>
<li>Functional: Excellent oral and written communication skills. Advanced knowledge in the following areas: Federal Rules and Regulations as applied to credit unions, G1 products (consultative), fulfillment (with Subshares) and deposit services, employee handbook, Knowledge Base (G1 policies and procedures), cash handling, teamwork, customer service.</li>
<li>Technical: Basic knowledge in the following systems/applications: Microsoft Office (Word, Excel, Outlook and PowerPoint), eFunds, Bridger, Card @ Once, EnAct (referrals, uncovering opportunities and reviewing balances), ECM, Springboard, DSUI / TNav, Wire Exchange, SBO, HRIS (ADP), Concur, Relationship Manager.</li>
<li>Proficient adding profiles and updating tasks, activities and notes in EnAct. Proficient in Maestro.</li>
</ul>
PHYSICAL REQUIREMENTS: 
1. Prolonged standing throughout the workday. A teller stool is provided as may be needed
 2. Ability to lift up to thirty pounds.
 3. Ability to frequently move about the branch to accomplish tasks.
 4. Corrected hearing within normal range. A telephone device to enhance hearing will be provided if needed.
 5. Corrected vision in the normal range.
 6. Possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including an adding machine and typewriter, if needed.
 
LICENSES/CERTIFICATIONS: 
None
 
THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.
 REV. 12/2/2025

Oakhurst Branch - Member Service Specialist II (Part-Time)

JOB TITLE: Member Service Specialist III
 DEPARTMENT: Branch Channel Delivery
 STATUS: Non- Exempt
 JOB CODE: 2401
 PAY SCALE: $23.50 - $23.50 Hourly
 
GENERAL DESCRIPTION: 
Provide members the highest level of service available in an efficient and courteous manner. Process monetary transactions within assigned limits, maintain accurate records and balance each day’s transactions in accordance with established policies and procedures. Proactively engage with members to identify products and services designed to assist them in achieving their financial goals. Answer questions, and direct members to appropriate department for specialized services.
 
TASKS, DUTIES, FUNCTIONS: 
1. Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
 2. Provides Golden 1 services to member, including but not limited to cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
 3. Assesses members needs while processing transactions.
 4. Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
 5. Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
 6. Assists in the proper operation of the ATM and Teller Cash Dispenser Units including, but not limited to, replacing receipt cartridge, clearing a blockage, etc.
 7. May be required to take the lead for open and closing responsibilities in the absence of MSS IV and above.
 8. Activates alarm.
 9. Verifies signature cards in ECM (Enterprise Content Management).
 10. Check acceptance approval within assigned limits.
 11. Ensures confidentiality of all member and credit union information.
 12. Maintains current knowledge of all Golden 1 products and services, as well as of policies and procedures for teller functions.
 13. Performs additional responsibilities essential to the operations of the branch (TCR, SBO, Safe deposit box, etc...), as needed.
 14. Opens deposit and specialty accounts (e.g., Roth IRA) and identifies members’ financial service needs to ensure members are provided with meaningful financial solutions.
 15. Mentors and advises MSSI’s and MSSII’s.
 16. Develops coaching and leadership skills by observation and training courses.
 17. Engages in consultative dialogue with members to identify current and future financial needs and documents in EnAct system.
 18. Enroll members in the different channels that Golden 1 uses: online, mobile, etc.
 19. Refer member’s home lending/investment needs to the appropriate business partner through EnAct referrals.
 20. Process consumer loan applications and completes the fulfillment of loan when appropriate.
 21. Approves signature cards.
 22. Audits loan reports and provides coaching as needed to avoid future errors.
 23. Provide approvals based on authorized limits as assigned by the Branch Manager.
 24. Notarizes member documents (certification of trust, etc.).
 25. Collects medallion stamp request information and sends to MSS IV or above for approval.
 26. Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
 
COMMUNICATION & INTERACTIONS: 
1. Interacts professionally with members.
 2. Communicates in a professional manner (proper grammar, punctuation and tone) in both written and verbal communication.
 3. Effective listener. Communicates with empathy.
 4. Associates member needs based on conversation to G1 products and services.
 5. Overcomes basic objection or resistance through conversation.
 6. Works as part of a team.
 7. Accepts constructive feedback positively and utilize it to help personal and professional development.
 8. Ability to have a consultative dialogue by asking effective questions and connecting to answer to solutions offered by G1.
 9. Communicates the ""why"", not just the ""how"" or ""what".
 10. Overcomes member objections and resistance with a calming and reassuring presence
 11. Demonstrates polished presentation skills, e.g.: Speaks clearly and confidently; Communicates in a clear and concise manner; able to convey complicated information in an understandable manner to the audience.
 12. Demonstrates networking skills, e.g.: Asks effective questions and processes answers; speaks with sincerity; uses positive language; makes friends—not contacts; follows-up on networking conversations.
 
ORGANIZATIONAL CONTACTS & RELATIONSHIPS: 
1. INTERNAL: Participates in team meetings. Frequent routine and complex verbal and written communication with the following departments: Branch Network, Home Loan Reps, IT Help Desk, Deposit Account Servicing, Financial Advisors, Member Development Officers, Call Center (MSCC), Fraud Management, MSSI Training, Loan Processing and Underwriting. Internal conversations are more research focused (e.g., fraud avoidance and account research)
 2. EXTERNAL: Frequent transaction related interactions and consultative conversations with members. Follows-up and initiates conversation with potential members identified at marketing and table events. May be required to sign-in outside vendors and visitors as needed.
 
QUALIFICATIONS: 
1. EDUCATION: High School or GED required.
 2. EXPERIENCE: Minimum two plus year of prior experience in a banker role at another financial institution or customer relationship building role preferred, plus and 1 year as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred.
 
3. BEHAVIORS: 
<ul>
<li>Fosters a positive and engaging work environment. Treating others with courtesy and respect.</li>
<li>Inspires others through words and actions and embracing G1's mission, vision and core values.</li>
<li>Displays positive, outgoing, and empathetic attitude.</li>
<li>Punctual and reliable.</li>
<li>Results-orientated.</li>
<li>Takes on any task required to meet or exceed all team objectives.</li>
<li>Takes the initiative to identify, investigate and resolve member issues, including operational and support situations.\</li>
<li>Willingness and flexibility in taking on new responsibilities as business requires.</li>
<li>Willingness to learn and master new and emerging banking technology.</li>
<li>Presents Golden Services (Internal/External).</li>
<li>Assumes Positive Intent in all communication.</li>
</ul>
4. KNOWLEDGE/SKILLS: 
<ul>
<li>Functional: Excellent oral and written communication skills. Advanced knowledge in the following areas: Federal Rules and Regulations as applied to credit unions, G1 products (consultative), deposit fulfillment (with Subshares) and Fulfillment, Deposit Services, Lending Services, employee handbook, Knowledge Base (G1 policies and procedures), cash handling, teamwork, and customer service.</li>
<li>Technical: Basic knowledge in the following systems/applications: Microsoft Office (Word, Excel, Outlook and PowerPoint), eFunds, Bridger, Card @ Once, EnAct (referrals, uncovering opportunities and reviewing balances), ECM, Springboard, DSUI / TNav, Wire Exchange, SBO, HRIS (ADP), Concur, Relationship Manager.</li>
<li>Proficient adding profiles and updating tasks, activities and notes in EnAct. Proficient in Maestro and LPQ.</li>
</ul>
PHYSICAL REQUIREMENTS: 
1. Prolonged standing throughout the workday. A teller stool is provided as may be needed.
 2. Ability to lift up to thirty pounds.
 3. Ability to frequently move about the branch to accomplish tasks.
 4. Corrected hearing within normal range. A telephone device to enhance hearing will be provided if needed.
 5. Corrected vision in the normal range.
 6. Possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, including an adding machine and typewriter, if needed.
 
LICENSES/CERTIFICATIONS: 
Certified Notary Public, if required for specific branch.
 
THIS JOB DESCRIPTION PROVIDES AN OVERVIEW OF THE GENERAL SCOPE AND LEVEL OF WORK EXPECTED TO BE PERFORMED, BUT IT IS NOT AN EXHAUSTIVE LIST OF ALL DUTIES OR RESPONSIBILITIES ASSOCIATED WITH THE POSITION. THE CREDIT UNION RESERVES THE RIGHT TO MODIFY, ADD, OR REMOVE DUTIES AS NEEDED WITHOUT ADVANCE NOTICE. EMPLOYEES MAY BE REQUIRED TO PERFORM ADDITIONAL TASKS AND DUTIES AS DIRECTED BY THEIR SUPERVISOR, PROVIDED SUCH TASKS ARE WITHIN THE EMPLOYEE’S KNOWLEDGE, SKILLS, AND ABILITIES, OR CAN BE PERFORMED WITH REASONABLE TRAINING. NOTHING IN THIS JOB DESCRIPTION ALTERS THE AT-WILL EMPLOYMENT RELATIONSHIP OR LIMITS THE CREDIT UNION’S RIGHT TO ASSIGN OR REASSIGN DUTIES AND RESPONSIBILITIES TO THIS POSITION AT ANY TIME.
 REV. 12/2/2025

Arden Town Branch - Member Service Specialist III (Full-Time)

ConnectOne Bank

<div><h2 class="jobSectionHeader">About us:</h2>
ConnectOne Bank proves that putting people first is a better way to do business. At ConnectOne, we&rsquo;re builders &mdash; of businesses, communities, and equity. Most importantly, we&rsquo;re building opportunities. Our mission is to ensure our employees feel empowered to make important decisions, reach their potential and truly make an impact.
ConnectOne is a growth organization by design; it is part of our DNA and we take pride in seeing our employees grow with us. Founded in 2005 by an entrepreneur, we have grown into a high-performing commercial bank, inspiring a new model for our industry&rsquo;s future. By embracing technology and all the ways it can help us become a world-class service organization, we support small business owners by fueling their mission.
People First is the blueprint for our culture. It is at the foundation of everything we do and the decisions we make. At ConnectOne, you have the opportunity to be a part of a dynamic culture and team. Develop your forward-thinking skills, thrive in an entrepreneurial setting, and succeed at &ldquo;a better place to be&rdquo;.
ConnectOne Bank is an Equal Housing and Equal Opportunity Lender, and a member of the Federal Deposit Insurance Corporation.<h2 class="jobSectionHeader">
About this role</h2>
Banking Relationship Specialists play a vital role in ConnectOne &ldquo;Client First&rdquo; banking experience by acquiring, retaining, and expanding banking relationships of both the business and consumer clients while demonstrating the ConnectOne Culture.<h2 class="jobSectionHeader">
In this role you will:</h2><ul><li>
Support the Bank&rsquo;s &ldquo;People First&rdquo; focus and rules of engagement&mdash;greeting clients by name, maintaining a professional demeanor, ensuring the branch reflects ConnectOne Bank standards and working as an active member of the Branch team, always striving to make ConnectOne Bank &ldquo;A Better Place to Be&rdquo;.</li><li>
Proactively identify opportunities for relationship acquisition and development by cross-selling the Bank&rsquo;s products and services in a consultative manner.</li><li>
Perform account opening for deposit products and educate clients on the Bank&rsquo;s product and service offerings.</li><li>
Ensure all activities, transactions and records are in compliance with operational, security and control procedures of the Bank, preventing fraud and protecting customer assets.</li><li>
Handle customer service issues by conducting research, taking ownership, and following up with on a daily basis as necessary until conclusion.</li><li>
Assist other branch team members with transactions and overall operations, as necessary, and provide feedback and coaching to improve overall team performance.</li><li>
Perform service transactions for the Branch to include check re-orders, address/name changes, safe deposit box access, outbound wires, account maintenance and outbound client contact.</li><li>
Serve as primary back-up to the Branch Manager or Assistant Branch Manager where applicable, for operational and service-related functions.</li><li>
Assists with Teller functions as needed including performing banking transactions over the phone or at the drive-up window including accepting deposits, cashing checks, and assisting clients with other banking needs, and branch opening and closing as needed.</li><li>
Active participation in achieving branch sales objectives.</li><li>
Maintains a 90% plus service performance and reinforces feed -back gained from mystery shops.</li><li>
Supports retail and community events to promote the brand in accordance with the retail business plan.</li><li>
Performs other duties that may be assigned.</li></ul><h2 class="jobSectionHeader">
Must haves:</h2><ul><li>
Strong needs-based sales skills.</li><li>
One to three years bank platform sales and teller experience.</li><li>
Detailed understanding of federal banking compliance and requirements.</li><li>
Strong &ldquo;People First&rdquo; interest and ability.</li><li>
Strong ability in assessing and meeting the needs of customer and/or solving customer problems.</li><li>
Effective teambuilding and interpersonal communication abilities are necessary.</li><li>
Ability to lift items up to 25 lbs.</li><li>
ConnectOne Bank culture mastery.</li><li>
To support business needs, ability to work a flexible schedule is required.</li></ul><h2 class="jobSectionHeader">
Additional information:</h2>
Benefits:<ul><li>
World class health, vision, and dental benefits on day one</li><li>
401k with employer match</li><li>
Employee appreciation events (team building, softball games, food truck days, etc..)</li><li>
Employee assistance programs (EAP)</li><li>
Wellness programs (flu shot, preventive care, health programs and services discounts, etc..)</li><li>
Tuition reimbursement</li><li>
Employee Discount perks</li><li>
CNOB Community Service Events</li></ul>
&hellip;.and much, much more!
Studies have shown that individuals from underrepresented groups, may only apply to roles if they meet 100% of the qualifications. Roles evolve over time, especially with innovation, and you may be just the person we need. We hope you're open to learning new skills and growing with us. We encourage you to apply to continue making us &ldquo;a better place to be!&rdquo;
ConnectOne Bank is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.
ConnectOne Bank also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If an accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.</div>

Banking Relationship Specialist

Unlimited Service Group

<div></div><div><div><div>***HIRING IMMEDIATELY!!!****</div><div></div><div>
Whaley Foodservice, LLC is one of the largest commercial kitchen equipment repair service companies in the Southeast comprised of over 600 employees located across 31 geographically dispersed locations.</div><div>
Visit &quot;Whaley Careers&quot; to find your place to grow. 
www.whaleyfoodservice.com/careers</div></div><div>
Whaley Foodservice, LLC is currently searching for an experience Administrative Assistant to join our team. This position is responsible for meeting the daily, weekly and monthly parts and inventory needs of the branch location. 
<div>
JOB TITLE: Branch Service Support and Dispatch</div><div>
STATUS: Non-Exempt</div><div>
SUPERVISION: Reports to the Area Manager</div><div>
</div><div>
POSITION SUMMARY:</div><div>
This position is responsible for meeting the daily, weekly and monthly administrative needs of the branch location.</div><div>
</div><div>
MAJOR RESPONSIBILITIES:</div><ul><li>
Answer high volume of incoming customer calls.</li><li>
Open service orders as needed in the computer system.</li><li>
Close service orders for billing upon completion of order using the computer system.</li><li>
Assist in resolving customer problems/complaints.</li><li>
Insure return of warranty parts to corporate warranty department.</li><li>
Run daily and monthly reports. Submit reports as required to corporate office.</li></ul><div>
ADDITIONAL RESPONSIBILITIES:</div><ul><li>
Provide technicians with any necessary information needed for their service calls.</li><li>
Route parts calls as necessary.</li><li>
Maintain clean and professional office environment.</li><li>
Performs other duties as required.</li></ul><div>
CONTACTS:</div><ul><li>
Internal &ndash; Daily with service technicians; occasionally with corporate staff at all levels.</li><li>
External &ndash; Frequent and regular contact with customers.</li></ul><div>
MINIMUM QUALIFICATIONS:</div><ul><li>
A High School diplomas or the equivalent in experience.</li><li>
1-3 years of previous administrative experience combined with 2 years of computer experience.</li></ul><div>
</div><div>
SKILLS, ABILITIES AND OTHER REQUIREMENTS:</div><ul><li>
Strong windows based computer skills including Microsoft Word and Excel.</li><li>
Good verbal and written communication skills combined with good interpersonal skills.</li><li>
High level of accuracy.</li><li>
Strong attention to detail.</li><li>
Ability to handle multiple tasks simultaneously including multiple incoming phone calls.</li><li>
Typing speed of 50 WPM or better.</li></ul><div>
</div><div>
WORKING/ENVIRONMENTAL CONDITIONS:</div><ul><li>
Some lifting up to 50 pounds may be required.</li><li>
Heave phone contact and computer usage (80% - 100%)</li><li>
Some infrequent travel, mainly to corporate office.</li></ul></div></div>

Branch Service Support / Dispatch

<div></div><div><div>Service Support Specialist
</div><div>Starting pay: $20-25/hour</div><div> 
</div>Unlock Your Potential as a Service Support Specialist!
Position Summary:
Are you ready to be an integral part of our team? We're seeking a Service Support Specialist to be the backbone of our branch, tackling a variety of tasks across all departments. 
Essential Functions:
Task Maestro: Assist dispatch in creating work orders, maintaining billing notes, and inputting new equipment data.
Office Maven: Handle clerical duties like scanning, filing, and managing daily mail.
Customer Champion: Welcome and guide customers in tagging their equipment for repairs.
Logistics Pro: Manage UPS shipments, ensuring accuracy and proper documentation.
Warehouse Organizer: Ensure components are stored correctly in the warehouse or attached to Service Work Orders.
Safety Advocate: Prioritize safety and follow our accident prevention procedures.
Adaptable Dynamo: Embrace new challenges assigned by the Branch Manager. 
Responsibilities of the Position:
Team Player: This is a non-supervisory role, reporting to the Branch Manager.
Decision Influencer: Your actions can impact people, finances, and our organization's reputation. 
Minimum Qualifications:
Educational Foundation: High School diploma or its equivalent.
Experience Insight: Two years of education and/or experience in a related field.
Exceptional Communicator: Strong customer service, communication, and problem-solving skills.
Clean Slate: Successful completion of a pre-employment drug screen and criminal background check.
Safety-First Attitude: Prioritize safety in all you do.
Self-Motivated and Organized: Excel at working independently with minimal supervision. 
Physical Demands:
Office Oasis: Primarily, work in a typical office environment.
Occasional Lifting: Light lifting of office equipment, supplies, and boxes may be needed.
Balanced Posture: A mix of sitting, walking, and standing throughout your day.
Tech-Savvy: Comfortably operate computers and office equipment.
Ready to unlock your potential as a Service Support Specialist? Join our team, where your dedication and skills make all the difference. Apply now and be part of something exceptional!<div> 
</div>General Parts is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.<div></div><div> 
#dispatcher #customerservice #billing</div></div>

Service Support Specialist

Shore United Bank

<div>
 Shore United Bank is seeking a
 
 Branch Banking Specialist II
 
 (Universal Banker/Bank Teller) to join our team. A Branch Banking Specialist II is a front-line, customer facing teller position responsible for professionally interacting with clients to take care of their financial needs. A Branch Banking Specialist is responsible for providing exceptional customer service including efficient and accurate transaction processing. The Specialist is skilled in customer conversations, asking questions to determine the best solutions to meet the financial needs of our customers.
 
 
 
 Essential Functions Include
 
 
 
 <ul>
 <li>
 Assists clients with transactions, performing operational duties and processing work while maintaining audit standards, security, and control functions to protect the Bank from loss.
 </li>
 <li>
 Promotes timely and courteous service by ensuring questions are answered, providing friendly and accurate service, making proper referrals as necessary, meeting customer needs and expectations, uphold and meet customer service guidelines
 </li>
 <li>
 Establishes new banking relationships through conversations based on their financial needs.
 </li>
 <li>
 Provides account servicing and maintenance to include address changes, ATM card disputes, online banking setup and reset of passwords.
 </li>
 <li>
 Recommends bank products and services to customers by having beneficial conversations during daily transactions.
 </li>
 <li>
 Opens new consumer and business accounts including CDs, IRAs, and safe deposit boxes
 </li>
 <li>
 Adheres to compliance with regulations and Branch operational policies and procedures, conducting branch security checks of alarm and video systems, and completing required reports according to established policies, procedures, and regulations accurately and timely.
 </li>
 <li>
 Assists sales platform with daily pre-shift huddles, branch incentive contests and weekly referral goals.
 </li>
 <li>
 Works closely with bank partners for client referrals to Merchant, Wye Financial, Commercial Relationship Managers, Branch Lenders.
 </li>
 <li>
 Represents the Bank in a manner that maintains and expands positive relations with all customers, potential customers, and co-workers.
 </li>
 <li>
 Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.
 </li>
 <li>
 Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, SAFE Act, etc.; ensures that the office and all personnel adhere to the same.
 </li>
 <li>
 Participates in required training sessions, including training for compliance with BSA/AML policies and procedures.
 
 
 </li>
 </ul>
 
 Location:
 
 Glen Burnie Branch - 413 Crain Hwy, S.E., Glen Burnie, MD 21061
 
 
 
 Position Type/Expected Hours Of Work
 
 
 
 <ul>
 <li>
 Full-time.
 </li>
 <li>
 Non-exempt.
 </li>
 <li>
 Days of Work: Monday-Friday, with rotating Saturdays (Closed Sundays.)
 
 
 </li>
 </ul>
 
 Required Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma/GED equivalent.
 </li>
 <li>
 1 year experience successfully providing excellent customer service in a fast-paced environment.
 </li>
 <li>
 1 year experience as a bank teller OR Bachelors degree in Business, Finance, or similar OR management experience can stand in lieu of bank experience.
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 <ul>
 <li>
 The pay range for this position is $19.00 to $23.00 hourly.
 </li>
 <li>
 Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.
 
 
 </li>
 </ul>
 
 Company Benefits
 
 
 
 <ul>
 <li>
 Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work.
 </li>
 <li>
 Comprehensive benefits package for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more!
 </li>
 <li>
 Paid parental leave
 </li>
 <li>
 401k savings plan with up to a 4% company match
 </li>
 <li>
 Employee Stock Purchase Plan
 </li>
 <li>
 Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
 </li>
 <li>
 Opportunity for growth and advancement
 </li>
 <li>
 Paid training program and continuous training sessions throughout the year on various topics
 </li>
 <li>
 Generous paid time off and paid sick time
 </li>
 <li>
 Community involvement opportunities
 
 
 </li>
 </ul>
 Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you. In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.
 
 
 
 Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.
 
</div>

Bank Teller II

Sacramento Credit Union

<div>TITLE: RETAIL SUPPORT SPECIALIST III (FLOATING BANKER)
DEPARTMENT: FOLSOM BRANCH
REPORTS TO: BRANCH MANAGER
PAY SCALE: $22.00 - $29.00 PER HOUR 
We are seeking a candidate who enjoys being of service to customers and possesses excellent communication skills with the ability to originate, evaluate, and process consumer loan applications, open new memberships, and complete detailed financial profiles for all member interactions, including follow up for our Retail Support Specialist III (Floating Banker) position housed at our Folsom branch. This position requires frequent and routine travel to multiple branch locations. Travel is considered an essential function of the role and may include same‑day travel, extended assignments at specific branches, and occasional participation in off‑site meetings or community events. This individual must have a valid driver's license and if hired, must be able to provide proof of insurance. An individual who derives satisfaction and accomplishment from building strong member relationships, identifies cross-sale opportunities, supports overall branch production and service goals would be successful in our environment.
The selected individual will be scheduled to work 37/40-hours a week: 
 
Monday 8:45 am &ndash; 5:45 pm 
Tuesday 8:45 am &ndash; 5:45 pm 
Wednesday 8:45 am &ndash; 5:45 pm (Alternating off when schedule to work Saturday) 
Thursday 8:45 am &ndash; 5:45 pm 
Friday 8:45 am &ndash; 5:45 pm or 9:15 am - 6:15 pm 
Saturday 9:30 am - 2:30 pm (alternating off when scheduled to work Wednesday) 
Sunday OFF 
RESPONSIBILITIES INCLUDE:<ul><li>
Open new accounts, including personal, minor, business, trust, and other specialty accounts, ensuring accuracy, compliance, and a seamless onboarding experience.
</li><li>Originate, evaluate, and process consumer loan applications, including auto, personal, credit card, secured/unsecured loans, and home equity products.</li><li>
Conduct needs-based member interviews through consultative conversations to assess financial goals, borrowing needs, and eligibility for credit union products and services.</li><li>
Open IRAs and complete IRA maintenance such as withdrawals, rollovers, and transfers.
</li><li>Able to process deceased account closures and Member Account Transfers.</li><li>
Analyze credit reports, income documentation, debt ratios, and collateral to determine creditworthiness and recommend appropriate lending solutions.
</li><li>Refer member&rsquo;s mortgage and investment needs to the appropriate person/department.</li><li>
Mentor and train branch staff in loan and deposit products and services.</li><li>
Provide notary and medallion stamp service to members.</li><li>
Support branch operations by auditing new account packets, loan files, and daily work to ensure accuracy, completeness, and compliance with established policies and procedures.</li><li>
Generate loan and membership growth through outbound calling, member referrals, business development, and community engagement.
</li><li>Ability to perform essential travel requirements of the position, including frequent travel across assigned branch locations.</li></ul> 
QUALIFICATIONS: 
 
REQUIRED:<ul><li>
High School Diploma or equivalent</li><li>
Two-to-four-year experience in a financial services, banking, credit union operations, or a similar member‑facing role.</li><li>
To perform all duties of a Financial Service Specialist 1 and 2</li><li>
Demonstrates experience in consumer lending, including loan interviewing, basic underwriting, and loan processing.</li><li>
Proven experience opening new accounts (personal, business, trust, and specialty accounts) with accuracy and compliance.</li><li>
Effectively reviews and analyzes account history to make informed risk-based decisions regarding check holds and transaction approvals to prevent losses.</li><li>
Provide guidance, support, and training to all Financial Service Specialists</li><li>
Ability to perform essential travel requirements of the position, including frequent travel across assigned branch locations. Must have reliable transportation.</li></ul> 

PREFERRED:<ul><li>
Proficient knowledge of credit union or banking operations, regulatory requirements, and standard branch procedures.</li><li>
Prior experience in a Banker level role or a similar financial services position.</li><li>
Working knowledge of financial services products and basic lending practices is desired.</li><li>
Demonstrated sales ability in either a financial institution or retail store.</li><li>
Demonstrated computer skills and familiarity with software programs (Word, Excel, and core systems including Symitar, LoansPQ, Glide), or similar platforms.</li><li>
Certified to process Medallion Stamp Guarantee requests.</li><li>
Notary Certified and NMLS Licensed.</li><li>
Demonstrated inter-personal communication and member contact skills.</li><li>
Ability to de-escalate challenging situations professionally, showing empathy and emotional intelligence when assisting members, especially in sensitive or challenging situations.</li><li>
Exhibits high attention to detail and accuracy, with the ability to recognize issues quickly and apply effective problem-solving skills.</li><li>
Demonstrates effective verbal and written communication skills to engage members and collaborate effectively with team members across the branch network and other departments.</li><li>
Maintains good attendance record.</li></ul> 
Our excellent benefits package includes medical, dental, vision, Paid Time Off, Paid Sick Leave, paid holidays, life insurance/AD&amp;D, short-term and long-term disability, 401(k), and more for full-time employees. 
 
It is Sacramento Credit Union&rsquo;s policy to hire well-qualified people. An integral part of this policy is to provide equal employment opportunity for all persons and administer hiring, working conditions, benefits and privileges of employment, compensation, training, appointments for advancement, including layoffs and recalls for all employees, without discrimination because of veteran status or disability.
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Personal Banker (Floating)

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