branch supervisor

Achha Foods

<p><b>Key Responsibilities</b></p><p><b>Operational Management</b></p><ul><li>Oversee day-to-day branch operations, including inventory management, product handling, and customer service.</li><li>Ensure compliance with company policies, food safety standards, and hygiene regulations.</li><li>Monitor equipment and facilities to maintain operational efficiency.</li></ul><p><b>Team Leadership</b></p><ul><li>Supervise, train, and motivate branch staff to achieve performance targets.</li><li>Schedule and manage staff shifts to ensure adequate coverage during peak hours.</li><li>Address staff issues promptly and foster a positive working environment.</li></ul><p><b>Sales and Customer Service</b></p><ul><li>Drive sales by promoting products and ensuring excellent customer service.</li><li>Address and resolve customer complaints or queries in a professional and timely manner.</li><li>Implement promotional campaigns and track their effectiveness.</li></ul><p><b>Inventory and Stock Control</b></p><ul><li>Monitor inventory levels to ensure product availability while minimizing wastage.</li><li>Conduct regular stock checks and coordinate with suppliers for timely restocking.</li><li>Maintain accurate records of inventory, deliveries, and sales transactions.</li></ul><p><b>Financial Management</b></p><ul><li>Oversee cash handling, daily sales reconciliation, and reporting.</li><li>Manage branch expenses to align with budgetary guidelines.</li><li>Analyze sales and operational data to identify areas for improvement.</li></ul><p><b>Compliance and Reporting</b></p><ul><li>Ensure adherence to health, safety, and quality standards.</li><li>Prepare and submit operational reports to senior management as required.</li><li>Stay updated on local regulations affecting branch operations.</li><li>Any other responsibilities provided by the company</li></ul><p><b>Skills</b></p><ul><li>Experience in dispatching, logistics, supply chain, or a related field is desirable</li><li>Experience in the dairy or perishable goods industry.</li><li>Basic accounting and financial management skills.</li><li>Familiarity with local market trends and customer preferences.</li></ul><p>*</p><p>Job Type: Full-time</p><p>Pay: From Rs35,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have dispatching, logistics, supply chain, or a related field ? Previously</li><li>Do you have a Valid Police character certificate. As it is must?</li><li> Do you live in Malir or near by area?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Branch Supervision: 2 years (Required)</li></ul><p>Work Location: In person</p>

Branch Supervisor

<p><b>Key Responsibilities</b></p><p><b>Operational Management</b></p><ul><li>Oversee day-to-day branch operations, including inventory management, product handling, and customer service.</li><li>Ensure compliance with company policies, food safety standards, and hygiene regulations.</li><li>Monitor equipment and facilities to maintain operational efficiency.</li></ul><p><b>Team Leadership</b></p><ul><li>Supervise, train, and motivate branch staff to achieve performance targets.</li><li>Schedule and manage staff shifts to ensure adequate coverage during peak hours.</li><li>Address staff issues promptly and foster a positive working environment.</li></ul><p><b>Sales and Customer Service</b></p><ul><li>Drive sales by promoting products and ensuring excellent customer service.</li><li>Address and resolve customer complaints or queries in a professional and timely manner.</li><li>Implement promotional campaigns and track their effectiveness.</li></ul><p><b>Inventory and Stock Control</b></p><ul><li>Monitor inventory levels to ensure product availability while minimizing wastage.</li><li>Conduct regular stock checks and coordinate with suppliers for timely restocking.</li><li>Maintain accurate records of inventory, deliveries, and sales transactions.</li></ul><p><b>Financial Management</b></p><ul><li>Oversee cash handling, daily sales reconciliation, and reporting.</li><li>Manage branch expenses to align with budgetary guidelines.</li><li>Analyze sales and operational data to identify areas for improvement.</li></ul><p><b>Compliance and Reporting</b></p><ul><li>Ensure adherence to health, safety, and quality standards.</li><li>Prepare and submit operational reports to senior management as required.</li><li>Stay updated on local regulations affecting branch operations.</li><li>Any other responsibilities provided by the company</li></ul><p><b>Skills</b></p><ul><li>Experience in dispatching, logistics, supply chain, or a related field is desirable</li><li>Experience in the dairy or perishable goods industry.</li><li>Basic accounting and financial management skills.</li><li>Familiarity with local market trends and customer preferences.</li></ul><p>*</p><p>Job Type: Full-time</p><p>Pay: From Rs35,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you have dispatching, logistics, supply chain, or a related field ? Previously</li><li>Do you have a Valid Police character certificate. As it is must?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Experience:</p><ul><li>Branch Supervision: 2 years (Required)</li></ul><p>Location:</p><ul><li>Peshawar (Required)</li></ul><p>Work Location: In person</p>

Al Rostamani International Exchange

<div>
 Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care &amp; Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.
 <br/>
 <br/>
 Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE. It is an ISO 9001:2000 certified company having a wide range of products and services catering to all income groups for both nationals and expatriates.
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To process Cash, Cheque, and other financial transactions in accordance to guidelines provided by the Company with accuracy and efficiency. To supervise a team of staff in order to achieve financial objectives, and ensure adherence to all compliance/control areas of the branch operations.
 <br/>
 <br/>
 <strong>
  <strong>
   Job Responsibilities
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Customer Satisfaction/Service Standards
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure Cash counters are operational to support business requirements
  </li>
  <li>
   Provide service to all customers as per established ARIE standards
  </li>
  <li>
   Communicate regulations and norms regarding transactions in a professional manner
  </li>
  <li>
   Provide advice and guidance about ARIE Products &amp; Services to customers as and when necessary
  </li>
  <li>
   Achieve minimum 'Wait' time and 'Serve' time and aim for reducing the TAT
  </li>
  <li>
   Lead customers to relevant department/persons for Query Resolutions, Special Deals and other such activities
  </li>
  <li>
   Ensure Customer Complaints/Feedbacks are addressed as per Company norms, and resolve Queries that have been escalated by branch staff
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Financial/Sales
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure optimal profit margins are maintained for transactions
  </li>
  <li>
   Solicit referrals and initiate cross-selling opportunities to existing customers
  </li>
  <li>
   Play a proactive role in customer accusation and retention activity
  </li>
  <li>
   Ensure exchange rates for branch operations are determined and monitored to ensure optimal profit margins and customer satisfaction
  </li>
  <li>
   Prepare periodic report on Competition Analysis and take appropriate action to improve the business and customer satisfaction
  </li>
  <li>
   Solicit referrals and initiate cross-selling opportunities to existing customers
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Compliance
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle Foreign Currency, Remittances, and other customer transactions as per company policies &amp; procedures
  </li>
  <li>
   Ensure assigned work activities are carried out as per Company policies and procedures
  </li>
  <li>
   Ensure Cash Handling is done as per Company policy, and Cash Balance at assigned 'Till' is accurately tailed/balanced and appropriately handled as company policies &amp; procedures
  </li>
  <li>
   Manage Cash in Branch by maintaining adequate balances, efficient sourcing and disposal of currencies, and depositing cash to bank
  </li>
  <li>
   Responsible for security of Financial instruments such as Drafts, Cheques and Travelers Cheques
  </li>
  <li>
   Report and review any anomalies such as Under/Overs to concerned superior immediately
  </li>
  <li>
   Exercise due diligence in processes related to customer transactions, internal control processes, AML Compliance, and KYC for all customer transactions to ensure risk mitigation
  </li>
  <li>
   Identify improvement areas and propose constructive changes to achieve operational excellence
  </li>
  <li>
   Monitor day to day operations to ensure total adherence to Company policies and procedures
  </li>
  <li>
   Provide guidance to branch staff to achieve zero defect in operations, and timely completion of all assigned activities
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  People Management
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Monitor cashiers&rsquo; performance and intervene when necessary to improve staff performance in terms of efficiency and effectiveness
  </li>
  <li>
   Identify cashiers&rsquo; training needs and inform management accordingly for action
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <strong>
   Job Requirements
   <br/>
   <br/>
  </strong>
 </strong>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Graduate in any related field, preferably with Accounting background
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5+ years of experience as a Cashier/Teller with at least 2 years in a senior branch operations role from a Bank or reputed Exchange House
  </li>
  <li>
   Previous exposure to large volume of cash handling is an added advantage
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Knowledge &amp; Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Excellent organizational skills
  </li>
  <li>
   Ability to achieve results through team efforts
  </li>
  <li>
   Good presentation and communication skills
  </li>
  <li>
   Results driven and customer focused
   <br/>
   <br/>
  </li>
 </ul>
 At Al Rostamani Group , we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.
</div>


<div><p>Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care &amp; Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.</p>
<p>Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE. It is an ISO 9001:2000 certified company having a wide range of products and services catering to all income groups for both nationals and expatriates.</p>
<div><div><div><h2 class="jobSectionHeader"><b>
Job Purpose</b></h2>
</div><div><p>
To process Cash, Cheque, and other financial transactions in accordance to guidelines provided by the Company with accuracy and efficiency. To supervise a team of staff in order to achieve financial objectives, and ensure adherence to all compliance/control areas of the branch operations.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
Job Responsibilities</b></h2>
</div><div><p><b>
Customer Satisfaction/Service Standards</b></p>
<ul><li>Ensure Cash counters are operational to support business requirements</li>
<li>Provide service to all customers as per established ARIE standards</li>
<li>Communicate regulations and norms regarding transactions in a professional manner</li>
<li>Provide advice and guidance about ARIE Products &amp; Services to customers as and when necessary</li>
<li>Achieve minimum 'Wait' time and 'Serve' time and aim for reducing the TAT</li>
<li>Lead customers to relevant department/persons for Query Resolutions, Special Deals and other such activities</li>
<li>Ensure Customer Complaints/Feedbacks are addressed as per Company norms, and resolve Queries that have been escalated by branch staff</li></ul><br>
<p>
</p><p><b>Financial/Sales</b></p>
<ul><li>Ensure optimal profit margins are maintained for transactions</li>
<li>Solicit referrals and initiate cross-selling opportunities to existing customers</li>
<li>Play a proactive role in customer accusation and retention activity</li>
<li>Ensure exchange rates for branch operations are determined and monitored to ensure optimal profit margins and customer satisfaction</li>
<li>Prepare periodic report on Competition Analysis and take appropriate action to improve the business and customer satisfaction</li>
<li>Solicit referrals and initiate cross-selling opportunities to existing customers</li></ul><br>
<p>
</p><p><b>Compliance</b></p>
<ul><li>Handle Foreign Currency, Remittances, and other customer transactions as per company policies &amp; procedures</li>
<li>Ensure assigned work activities are carried out as per Company policies and procedures</li>
<li>Ensure Cash Handling is done as per Company policy, and Cash Balance at assigned 'Till' is accurately tailed/balanced and appropriately handled as company policies &amp; procedures</li>
<li>Manage Cash in Branch by maintaining adequate balances, efficient sourcing and disposal of currencies, and depositing cash to bank</li>
<li>Responsible for security of Financial instruments such as Drafts, Cheques and Travelers Cheques</li>
<li>Report and review any anomalies such as Under/Overs to concerned superior immediately</li>
<li>Exercise due diligence in processes related to customer transactions, internal control processes, AML Compliance, and KYC for all customer transactions to ensure risk mitigation</li>
<li>Identify improvement areas and propose constructive changes to achieve operational excellence</li>
<li>Monitor day to day operations to ensure total adherence to Company policies and procedures</li>
<li>Provide guidance to branch staff to achieve zero defect in operations, and timely completion of all assigned activities</li></ul><br>
<p>
</p><p><b>People Management</b></p>
<ul><li>Monitor cashiers&rsquo; performance and intervene when necessary to improve staff performance in terms of efficiency and effectiveness</li>
<li>Identify cashiers&rsquo; training needs and inform management accordingly for action</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Job Requirements</b></h2>
</div><div><p><b>
Qualifications</b></p>
<ul><li>Graduate in any related field, preferably with Accounting background</li></ul><br>
<p>
</p><p><b>Experience</b></p>
<ul><li>5+ years of experience as a Cashier/Teller with at least 2 years in a senior branch operations role from a Bank or reputed Exchange House</li>
<li>Previous exposure to large volume of cash handling is an added advantage</li></ul><br>
<p>
</p><p><b>Knowledge &amp; Skills</b></p>
<ul><li>Excellent organizational skills</li>
<li>Ability to achieve results through team efforts</li>
<li>Good presentation and communication skills</li>
<li>Results driven and customer focused</li>
</ul>
</div></div></div><p>At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.</p></div><p></p>

OceanFirst Bank

<div><p>OceanFirst Bank is seeking a new Head Teller at our Cape May Court House, NJ branch! Upon hire, all retail staff will participate in a 2-week personalized and interactive training experience.</p>
<p>
At OceanFirst Bank, each one of our employees plays an important role in fulfilling the mission and taking responsibility to execute daily tasks in alignment with our core values. Together we foster an environment of respect, and professionalism that makes OceanFirst a great place to work and do business.</p>
<p>
Great benefits include: professional growth opportunities, employee perks &amp; discount programs, tuition assistance program, incentive compensation program, company holidays and paid time off, use of the on-site fitness facilities at Red Bank and Toms River headquarter offices, and more! Apply today to #BecomeOceanFirst and make an impact in the local community!</p>
<div>
</div><div><b>About the Role</b><br>
Provides extraordinary customer care to internal and external customers. Oversees the daily operation of the teller area. In the absence of both the Branch Manager and/or Branch Supervisor, directs other branch personnel.</div>
<div></div><div><b>What You Will Do</b></div>
<ul><li>Provides operational supervision and scheduling of teller staff. Ensure adequate lobby and drive-up coverage.</li></ul>
<ul><li>Provides ongoing product training; assists with enhancing teller cross-selling and follow-up techniques.</li></ul>
<ul><li>Meet and exceed sales and referral goals annually.</li></ul>
<ul><li>Knowledgeable in all relevant policies and procedures, especially BSA and those regarding cash handling.</li></ul>
<ul><li>Manages the sales effort of the tellers.</li></ul>
<ul><li>Identifies and refers potential investment clients to the appropriate source.</li></ul>
<ul><li>Ensures adequacy of branch cash and orders accordingly.</li></ul>
<ul><li>Maintains control and balancing of personal cash drawer.</li></ul>
<ul><li>Reconciles branch ATM daily.</li></ul>
<ul><li>Performs monthly cash counts on each teller, branch cash vault.</li></ul>
<ul><li>Monitors branch video surveillance equipment.</li></ul>
<ul><li>Oversees Branch Personal Teller Machine proof and control, if applicable.</li></ul>
<ul><li>Researches and processes credit and debit advises received from correspondent Bank.</li></ul>
<ul><li>Maintains appropriate control and levels of the Branch Money Order and Teller Check inventory.</li></ul>
<ul><li>Services as Branch Supervisor if designated by management.</li></ul>
<ul><li>Participates in outbound calling efforts and is proficient in the migration of customers to the Bank's digital channels.</li></ul>
<ul><li>Partners with Branch Manager and/or Branch Supervisor to complete end of day tasks and responsibilities.</li></ul>
<ul><li>Ensures compliance with all regulations governing the banking industry, as well as employment and labor laws, agency guidelines and organization policies.</li></ul>
<ul><li>Manages the compliance requirements for the Retail Branch to ensure files are maintained in accordance with regulations.</li></ul>
<ul><li>Ensures that all staff members meet compliance and disclosure requirements and are cross trained in all.</li></ul>
Requirements:
<div><b>What We Expect of You</b></div>
<ul><li>Excellent sales, service, interpersonal and communication skills, with the ability to focus on customer needs promptly in a courteous and professional manner.</li>
<li>Working knowledge of bank products and services, or ability to be trained and quickly learn the products and services.</li>
<li>Strong basic math ability.</li>
<li>Must be detail oriented and highly accurate with the ability to multi-task.</li>
<li>Computer literacy, basic data entry skills, general knowledge of standard office equipment (e.g. adding machines, calculators, PC) and ATM/ITM's required.</li>
<li>Must be able to work flexible schedules in accordance with the needs of the branch.</li>
</ul><div><b>Your Qualifications</b></div>
<ul><li>High School Diploma, or the equivalent required.</li>
<li>Three years of prior teller experience and one year of supervisory experience.<br>
Internal and External Contacts</li>
<li>Daily contact with customers and department staff; recurrent divisional and inter-divisional contact.</li>
<li>Occasional contact with equipment vendors.</li>
</ul><div><b>Working Conditions/Physical Requirements</b></div>
<div>Remain in a stationary position for extended periods of time. Ability to communicate in order to exchange information with individual customers. Ability to travel throughout the company footprint if required. Ability to navigate throughout the branch to facilitate customer requests and meet operational standards. Ability to operate a computer, phone and operationally essential equipment as required. Ability to handle money and position self to transport coin bags and boxes.</div></div>

Head Teller

Tompkins Community Bank

<div>Overview:
<p>
This position is will be expected to support the efficient and accurate paying and receiving function and sales and service function of the Company branch according to Company policies and procedures. The position will also oversee security and compliance within the unit; ensure department compliance with all operating policies and procedures and communicating with appropriate personnel. This position will be expected to perform the duties of both a Teller and a Customer Service Representative.</p>
Responsibilities:
<ul><li>Serve customers at an assigned teller station by processing a variety of transactions in accordance with Company procedure.</li><li>
Perform balancing and upkeep of branch and responsible offsite ATM(s) when required.</li><li>
Assist customers by answering questions and obtaining specialized services from other Company departments.</li><li>
Respond to inquiries relating to his/her particular area, or to requests from customers, other Company personnel, etc., within given time frames and within established Company policy.</li><li>
Complete the documentation and performs point-of-sale processing on all types of new accounts, e.g. loans, deposits, etc.</li><li>
Solicit new business from present and prospective customers.</li><li>
Provide sales information on a timely basis in order that this information may be included as part of monthly and year-to-date sales performance reports.</li><li>
Provide safe deposit box services to customers.</li><li>
Maintain a thorough knowledge of the features and benefits of all Company products and services.</li><li>
Provide periodic reports to the Teller Supervisor and other unit supervisors, appropriate groups or individuals.</li><li>
May require Nationwide Mortgage Licensing System and Registry (NMLS) registration to assist with the consumer and residential lending process.</li><li>
Act as a supervisor on duty, in the absence of the Assistant Branch Manager and/or Branch Manager.</li><li>
Work Saturdays, as required. May open and close branch, office and/or vaults, under dual control. Set alarms, as necessary.</li><li>
May fill in at any of the other Company branch locations, as required.</li><li>
May support the team, as required.</li><li>
All other duties as assigned.</li></ul>
Qualifications:
<ul><li>High School Diploma or GED.</li><li>
Minimum of two (2) years&rsquo; experience in a related role (customer service/sales); experience within the field of banking is preferred.</li><li>
Proficient in sales process; including the ability to recognize and suggest products and achieve referral goals.</li><li>
Strong interpersonal relations and communication skills (oral and written).</li><li>
Demonstrated strong customer service skills.</li></ul>
Benefits:
<ul><li>Medical</li><li>
Dental</li><li>
Vision</li><li>
401(k) Match</li><li>
Profit Sharing</li><li>
Paid Time Off</li><li>
11 Holidays</li><li>
Tuition Reimbursement</li><li>
Free Parking throughout Tompkins Community Bank</li><li>
Employee Referrals</li></ul>
EEO Statement:
<p>
Tompkins is committed to a policy of Equal Employment Opportunity (&quot;EEO&quot;) with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.</p><p>
For more information, please click here</p><p>
#communitybank</p>
Pay Range: USD $0.00 - USD $0.00 /Hr. Bonus/Incentive Plan: Branch Incentive</div>

Universal Banker - Northeast Reading Branch

Baltimore County Public Library

<div><div><div><div><div><div><div><p><b>Baltimore County Public Library is an Equal Opportunity Employer (minorities/females/disabled/veterans).</b></p></div><br>
<p></p>
</div><br>
<div><div>Library Supervisor-Reisterstown</div><br>
</div><br>
<div><div><div><div><div>Job Code:</div><div> 2026-717</div>
</div><br>
<div><div>Branch/Department:</div><div> Reisterstown</div>
</div><br>
<div><div>FT/PT Status:</div><div> Regular Full Time</div>
</div><br>
<div><div>Salary range:</div><div> $56,249-$80,043</div><br>
</div><br>
<br>
</div></div></div><br>
<div></div><div><div>At BCPL, staff members have the opportunity to enrich individual lives and build strong communities by delivering exceptional customer experiences, establishing meaningful partnerships, and creating innovative learning spaces. We seek enthusiastic, open-minded, self-motivated individuals who can work well independently and with others. BCPL circulates over 10 million items and provides library services through its 19 branches, 4 mobile library vehicles, and an extensive outreach network. If you are forward thinking and passionate about public service, consider joining BCPL in this position.<br>
<br>
</div></div><br>
<div><div><br>
Schedule:</div><br>
</div><br>
<div><p>All library branch staff will rotate Sunday shifts at a location that may not be their home location and may be required to work evenings and Saturdays throughout the year as a part of the normal work schedule. Sunday rotations run from Labor Day through Memorial Day.</p><br>
</div><br>
<div><div><br>
Job Summary:</div><br>
</div><br>
<div><div><p>Under the direction of the Branch Manager, supervises part-time staff. Takes a lead role in the training, management and evaluation of part-time Library Services Assistant (LSA) and Librarian staff members. Assists customers with their diverse library needs including providing basic information, materials advisory, computer and device assistance. Serves as Person-in-Charge.</p><ul>
<li>Hire, trains, supervises, coaches/mentors and holds part-time LSA and Librarian staff members accountable to performance expectations</li>
<li>Evaluates the performance of part-time LSA and Librarian staff, develops Performance Improvement Plans (PIPs), determines merit salary increases, fosters growth and professional development and initiates the corrective action process as needed</li>
<li>Addresses and resolves staff concerns and grievances</li>
<li>Works in collaboration with the branch management team to set performance expectations and customer service goals for staff</li>
<li>Works as a part of the management team to ensure that high quality library services and resources are being delivered to customers</li>
<li>Oversees and develops staff and workflow to ensure that high quality library services and resources are being delivered to customers</li>
<li>Develops and maintains collaborative relationships with peers, including acting as a mentor for other supervisors as needed</li>
<li>Models continuous learning and encourages and supports staff development</li>
<li>Develops and maintains a thorough understanding of BCPL and branch rules, policies and procedures and branch procedures; communicates information and changes to staff and serves as a resource for staff<br>
</li><li>Prepares or updates daily schedules and/or weekly schedules based on operational needs of location and approves timesheets<br>
</li><li>Regularly serves as the Person-in-Charge, which includes de-escalation, handling customer issues, addressing building problems, addressing and documenting security incidents, responding to onsite staff concerns and providing follow-up to branch management</li>
<li>Performs routine collection maintenance duties, including but not limited to shelving, merchandising, shelf reading and processing various reports</li>
<li>Performs all essential circulation functions as determined by branch and system needs and engages in direct customer service</li>
<li>Oversees branch-specific daily operations and tasks such as opening/closing procedures</li>
<li>Assists with programs and outreach events based on operational needs of location from individual to group instruction covering all age groups, both in-person and virtually</li>
<li>Performs duties related to location-specific, specializes services and/or Centers of Excellence</li>
<li>Must be able to meet scheduling requirements by arriving to work on time and staying until the end of one's shift</li>
<li>Must be able to work evenings and weekends and be flexible with one's work schedule to meet daily operational requirements</li>
<li>Must have access to transportation, as needed, to fulfill the responsibilities of the position</li>
<li>Other duties as assigned</li></ul><p>
Bargaining Unit Status: Ineligible</p></div><br>
</div><br>
<div><div><br>
Job Requirements:</div>
</div><br>
<div><div><ul><li>Bachelor&rsquo;s degree from an accredited college preferred and three (3) years of increasing responsibility and work experience in a public library or related field. Additional experience beyond the minimum will be considered, year for year, in lieu of a bachelor&rsquo;s degree.</li>
<li>Knowledge of public library services and operations</li>
<li>Meet federal/state requirements to act as a passport application agent (required for locations offering passport services)</li>
<li>Must be able to lift up to 25 lbs. and push/pull a wheeled cart weighing up to 100 lbs.</li>
<li>Must be able to bend, kneel, crouch and stretch for extended periods of time</li>
<li>Ability to stand and/or walk for up to two (2) hours at a time</li>
<li>Must be able to read small print</li></ul><br>
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*Applicants for this position will remain in consideration for any Library Supervisor position openings at Reisterstown within the next six months and do not need to reapply.*</b><p><b>
This position closes on March 25, 2026.</b></p></div><br>
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<div><div>We have a 14 step pay scale. Internal applicants starting pay varies based on their current step on the salary scale. We also offer, as appropriate, overtime pay, comp. time, and differential pay.<br>
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The Library offers an excellent benefits package that includes pay holidays, 20 vacation days, 15 sick days, and seven personal days per year. In addition the Library also offers health, dental, vision, life, voluntary long-term disability, pension, deferred compensation, an employee assistance program, flex spending, and Commuter Choice parking and transit accounts.</div></div></div></div></div></div></div><p></p>

Library Supervisor

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