branch teller

Western Alliance Bank

<div><div>Job Title:</div>
Client Care Specialist (Branch Teller)<div></div><div>
Location:</div>
CityScape<div></div><div>
What you'll do:</div>
As a Client Care Specialist you'll display a high level of client service, provide a professional, prompt, and accurate banking experience and exemplify the department&rsquo;s &ldquo;sales, service, and operations&rdquo; philosophy. You'll perform transactions and service requests in accordance with established policies and procedures, assess and respond to inquiries from both clients and internal and external business partners. You'll work on a team in a fast-paced environment that requires multitasking with accuracy, toggling between multiple systems and engaging clients, while responding to questions and/or communicating resolutions in an efficient and effective manner. As a key member of the team, you may be asked to proactively contact clients, review reporting, or perform other operational processes or controls. One of your key responsibilities is to set client expectations, recommend appropriate products and services, and mitigate risk by thoroughly researching and documenting client requests and escalating issues when appropriate. You'll exhibit excellent problem solving, functional communication, and technical skills, along with a drive for exceptional client service.<ul><li>
Responsible for accurately and efficiently processing transactions, responding to client inquiries or requests with resourceful and effective client-centric communication, with a focus on assisting, researching, and resolving inquires with professionalism, precision and care.</li><li>
Accept ownership of issues through resolution of all client inquiries either in-person or by using telephone, email, and written correspondence including any additional follow-up. Understand and respond to clients based on the urgency around time-critical situations and escalate issues to engage the appropriate internal resources in a timely manner when necessary.</li><li>
Meet or exceed service level standards including customer service, turn-around time, cross selling goals, risk management and regulatory compliance, audit soundness, and productivity and efficiency. Adhere to client verification procedures to validate/verify the identity of clients prior to releasing information and/or assisting with transactions.</li><li>
Provide support from general navigation to in-depth technical interfaces.</li></ul><div></div><div>
What you'll need:</div><ul><li>
1+ years of related experience in Customer Service, Branch Banking Operations, Treasury Management Service or similar field.</li><li>
High school diploma required.</li><li>
Entry level knowledge of general banking, loans, treasury management and other commercial banking products and services.</li><li>
Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.</li><li>
Experience working in a call center or cash handling preferred.</li><li>
Advanced speaking and writing communication skills.</li></ul><div></div><div>
Benefits you&rsquo;ll love:<br>
We offer all the important things you'd want &mdash; like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you&rsquo;ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!</div><div></div><div>
About the company:</div><div>
Western Alliance Bank is a wholly owned subsidiary of Western Alliance Bancorporation. Alliance Bank of Arizona, Alliance Association Bank, Bank of Nevada, Bridge Bank, First Independent Bank, and Torrey Pines Bank are divisions of Western Alliance Bank; Member FDIC. AmeriHome Mortgage is a Western Alliance Bank company.</div><div></div><div>
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email <div>HR@westernalliancebank.com</div> or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.</div><div></div><div>
&copy; Western Alliance Bancorporation</div></div>

Client Care Specialist (Branch Teller)

UNITED MIDWEST SAVINGS BANK

<div><p><b>About UMWSB:</b></p><p>
We are not your typical bank, and we like it that way. Our four business pillars, SBA Lending, Consumer Lending, Mortgage Lending, and Deposit Banking allow us to attract unique candidates of all experience levels to join our growing team.</p><p><b>
What We Stand For</b></p><p>
Our products, services, and expertise have the feel of a small community bank, but the reach of a national brand. We at United Midwest Savings Bank are proud of the responsible, ethical manner in which our company has operated since its opening. We realize our success is a direct result of meeting our customer's needs and we continue to operate with your interests as our guide.</p><p><b>
Employment Type: </b>Full-Time, Non-Exempt<br>
<b>Location</b>: Worthington, Ohio<br>
<b>Reports to</b>: Branch Manager</p><p><b><br>
Position Summary:</b></p><p>
The position of Branch Bank Teller is responsible for performing routine and intermediate branch and customer services duties accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository and vault duties. May be responsible for new account transactions; assisting customers in their selection of various accounts and financial services, cross-selling bank's products, and services; opening, maintaining and closing of all product types; performing branch clerical duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.</p><p><b>
Responsibilities:</b></p><ul><li><b>
Customer Service:</b> Answering customer inquiries, providing assistance with account management and resolving issues.
</li><li><b>Processing Transactions:</b> Handling cash, withdrawals, and other account transactions.</li><li><b>
Record Keeping:</b> Maintaining accurate records of all transactions including cash drawer balances.</li></ul><p><b>
Education and Experience:</b></p><p>
High school diploma, general education degree or equivalent; or one to three months related experience and/or training; or equivalent combination of education and experience.</p><p><b>
Required Skills/Abilities:</b></p><ul><li>
Proven customer support experience. Excellent verbal and written communication skills.</li><li>
Ability to multi-task, prioritize and manage time effectively.</li><li>
Basic Office Machine Operation Skills, Printers, Scanners, Copiers, Fax, postage machine, etc.</li></ul><p><b>
Benefits:</b></p><ul><li>
Paid Time Off (PTO)</li><li>
Medical / Dental / Vision</li><li>
401K</li><li>
Paid Family Leave</li></ul><p>
United Midwest Savings Bank is an Equal Opportunity Employer.</p></div>

BRANCH BANK TELLER

America's First Federal Credit Union

<div><p><b>Grade Level: H08</b></p>
<p><b>
Reports to: Courtney West</b></p>
<p><b>
Role:
</b><br>
<b>Has joint responsibility with the Branch Manager to provide quality service to the membership through the efficient operation of the front-line. Directly responsible for the supervision of daily teller activities, vault transactions and the audit/security functions of the front-line area.</b></p>
<div>
<div><div><div><p><b>Essential Functions &amp; Responsibilities:</b></p></div></div><br>
<div>
<div><div><div><div><div><div><div><div><div><ul><li>Assists tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions.</li></ul><br>
</div>
</div><br>
</div></div></div></div><br>
<div><div><div><div><div><div><ul><li>Manages vault cash. Orders daily cash requirement.</li></ul><br>
</div>
</div><br>
</div></div></div></div><br>
<div><div><div><div><div><div><ul><li>Responsible for maintaining and monitoring branch equipment including ATM activity and cash dispenser(s).</li></ul><br>
</div>
</div><br>
</div></div></div></div><br>
<div><div><div><div><div><div><ul><li>Responsible for maintaining and controlling consignment items.</li></ul><br>
</div>
</div><br>
</div></div></div></div><br>
<div><div><div><div><div><div><ul><li>Responsible for the daily branch balancing.</li></ul><br>
</div>
</div><br>
</div></div></div></div><br>
<div><div><div><div><div><div><ul><li>Completes reports, coordinates audits, and provides other required documentation on a timely basis.</li></ul><br>
</div>
</div><br>
</div></div></div></div><br>
<div><div><div><div><div><div><ul><li>Evaluates, documents, and provides on-going feedback to tellers to improve work performance. Provides feedback to the manager regarding disciplinary issues, including balancing, attendance, and/or overall work performance.</li></ul><br>
</div>
</div><br>
</div></div></div></div><br>
<div><div><div><div><div><div><ul><li>Responsible for the development of positive working relationships within the branch in order to provide quality service to the membership.</li></ul><br>
</div>
</div><br>
</div></div></div></div><br>
<div><div><div><div><div><div><ul><li>Attends Head Teller meetings as scheduled and relays information to the branch manager and fellow employees as needed.</li></ul><br>
</div>
</div><br>
</div></div></div></div><br>
<div><div><div><div><div><div><ul><li>May maintain a teller window to accommodate member traffic.</li></ul><br>
</div>
</div><br>
</div></div></div></div><br>
<div><div><div><div><div><div><ul><li>Performs all other job related duties as assigned.</li></ul></div><br>
</div><br>
</div></div></div></div><br>
</div></div></div></div><br>
<div><div><p><b>Performance Measurements:</b></p></div></div><div><br>
<div>
<div><div><div><div><div><div><div><div><p>1.</p></div><div><br>
<p>
Maintain a cohesive, highly trained, motivated staff sufficient to meet daily demands.</p></div></div></div><br>
</div>
</div></div><br>
<div><div><div><div><div><div><p>2.</p></div><div><br>
<p>
Ensure that all tellers are providing friendly, professional, personal service to all members. Must maintain an average Quality Loop score of 6.7 or higher.</p></div></div></div><br>
</div>
</div></div><br>
<div><div><div><div><div><div><p>3.</p></div><div><br>
<p>
Promote a sales culture within the branch by example. Coach and develop employees to identify cross sales opportunities.</p></div></div></div><br>
</div>
</div></div><br>
<div><div><div><div><div><div><p>4.</p></div><div><br>
<p>
Maintain high branch audit scores with limited audit exceptions.</p></div></div></div><br>
</div>
</div></div><br>
<div><div><div><div><div><div><p>5.</p></div><div><br>
<p>
Keep management informed regarding key operating issues affecting the branch.</p></div></div></div><br>
</div>
</div></div><br>
</div></div></div></div><br>
<div><div><p><b>Knowledge and Skills:</b></p></div></div><div><br>
<div>
<div><div><div><div><p>Experience</p></div><div><br>
<p>
One year cumulative teller experience</p></div></div></div><br>
</div>
</div></div><br>
<div><div><div><div><div><div><p>Education</p></div><div><br>
<p>
A high school education or GED.</p></div></div></div><br>
</div>
</div></div><br>
<div><div><div><div><div><div><p>Interpersonal Skills</p></div><div><br>
<p>
Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.</p></div></div></div><br>
</div>
</div></div><br>
<div><div><div><div><div><div><p>Other Skills</p></div><div><br>
<p>
Must be satisfactorily performing all teller functions. Must have excellent communication skills and the ability to supervise. Must demonstrate excellent judgement in order to evaluate accounts and situations for approval. Must be organized and have the ability to move quickly from one priority to another. Must be familiar with all services of the credit union in order to make appropriate referrals. 10-key calculator and computer keyboard skills required; must be accurate with numbers and names.</p></div></div></div><br>
</div>
</div></div><br>
<div><div><div><div><div><div><p>Physical Requirements</p></div><div><br>
<p>
Light lifting required</p></div></div></div></div></div></div></div></div></div><p></p>

Head Teller - Roebuck

Carolinas Telco Federal Credit Union

<p></p><div><div><div><b>POSITION DESCRIPTION:</b></div><div><b>
HEAD TELLER</b></div><div></div><div><br>
Department<b>: </b><b>BRANCH OPERATIONS</b></div><div>
Classification: Non-Exempt</div><div>
Reports to: Branch Manager</div><p></p><p><b><br>
GENERAL DESCRIPTION:</b></p><div></div><p><br>
Responsible for implementing Carolinas Telco FCU existing policies, procedures, and systems involving teller operations and member service functions. Coordinates, directs, and assigns work. Answers Tellers' questions, resolves more complex problems, and oversees balancing. Responsible for smooth flow of Teller lines, adequate coverage, and general training and supervision of Tellers. Oversees the provision of a full range of services (including phone and mail) to members and prospective members. Ensures members are promptly and professionally served. Acts as a Member Service Representative as needed and actively cross-sells company services.</p><p></p><p><b><br>
ESSENTIAL FUNCTIONS:</b></p><div>
Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed, and are subject to change:</div><br>
<p></p><ul><li>
Ensures all Teller functions are correctly performed and are in accordance with established policies and standards. Ensures all security procedures are followed. Ensures all outgoing/incoming mail is distributed as required.</li><li>
Responsible for the completion of teller cash drawer audits quarterly and monthly.</li><li>
Answers Teller questions, solves problems, and assists with complex transactions and sensitive member relations problems. Explains policies and procedures to members. Makes exceptions for Teller transactions (within limits of authority) pertaining to cashing and/or accepting checks or drafts.</li></ul></div><div><ul><li>
Investigates Teller out-of-balance conditions and institutes corrective procedures. Assists in finding balancing errors. Ensures each Teller balances twice each day and all monies are secured in accordance with established procedures.</li><li>
Performs Teller paying and receiving functions as required. Receives deposits and loan payments.</li><li>
Maintains an inventory of all negotiable items for use in the Teller area.</li><li>
Ensures the organizations core values are applied during communication with members and employees and are executed through daily functional processes. Make a strong commitment to enhance the organizational culture.</li><li>
Balances vault, daily. Perform monthly security/alarm tests and any additional audits required while maintaining require retention. Alerting appropriate departments of any discrepancy&rsquo;s or issues when conducting audits.
</li><li>Monitors, cash orders, shipments, and balances cash in and out of the vault.</li><li>
Branches with ATMs should Balance daily.</li><li>
Log items left and/or to be picked up in the branch.</li><li>
Complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC).</li><li>
Adheres to the Credit Union's core values in carrying out Carolinas Telco&rsquo;s mission and vision.</li><li>
Assumes responsibility for ensuring and effectively performing member service functions.</li><li>
Ensures member service functions are performed in accordance with established policies and standards.</li><li>
Resolves members&rsquo; requests, problems, and questions promptly</li><li>
Presents and explains credit union services and products to members and assists in meeting their financial needs. Back-up to manager on closing accounts. Orders checks for members' accounts.
</li><li>Answers questions and solves problems for members by listening to problems, collecting data, securing answers, and reporting results to the inquiring party.</li><li>
Receives and directs members and telephone calls. Responds to inquiries and questions if possible or directs them as necessary. Records and relays messages.</li><li>
Performs file maintenance and account changes as needed.</li><li>
Keeps members informed of credit union services and policies, including types of available accounts, interest and dividend rates, payroll deduction options, and other related services.</li><li>
Maintains and projects the credit union&rsquo;s professional reputation. Maintains privacy of member account information.</li><li>
Actively cross-sells products and services and meets/exceeds monthly goals. While coaching the other Tellers on potential opportunities to help branch meet Teller goals.</li></ul></div><div><ul><li>
Effectively supervises area personnel, ensuring optimal performance.</li><li>
Provides leadership to personnel through effective objective setting, delegation, and communication.</li><li>
Ensures personnel are well-trained, effective, and optimally used. Provides instruction regarding policy, procedure, and service and product offerings. Assists new employees.</li><li>
Tracks individual employee progress and assists with performance appraisals as required. Provides support and suggestions for employee improvement.</li><li>
Assists and supports personnel as needed. Some travel may be expected to support other branches.</li><li>
Assumes responsibility for establishing and maintaining effective communication and coordination with branch and area personnel and with management.</li><li>
Keeps management informed of area activities and of any significant problems. Provides suggestions for improved service.</li><li>
Completes required reports and related documents promptly and accurately</li><li>
Attends meetings as required.</li><li>
Ensures work areas and equipment are clean and well-maintained.</li><li>
Performs procedures for opening and closing of operations, including vault, alarm, and door duties.</li><li>
Performs related clerical functions as required.</li><li>
Additional tasks and duties assigned</li></ul><p></p><p><b><br>
PERFORMANCE MEASUREMENTS</b></p><ul><li>
Carolinas Telco FCU Teller functions are efficiently, accurately, and effectively performed in accordance with established policies and standards.</li><li>
Security procedures are understood and adhered to by all Tellers.</li><li>
Monies are balanced and any discrepancies promptly resolved.</li></ul></div><div><ul><li>
Tellers are appropriately directed, assisted, and supported.</li><li>
Good business relations exist with members. Members' problems or questions are courteously and promptly resolved. By meeting/exceeding survey results.</li><li>
Cross-sells new products/services to members and looks for additional opportunities to support branch meet overall monthly goals.</li><li>
Good working relationships and coordination exist with area personnel and with management. Management is appropriately informed of area activities.</li><li>
Required reports and records are accurate, complete, and timely.</li><li>
The credit union&rsquo;s professional reputation is maintained and conveyed.</li><li>
Transaction levels, balancing, errors, etc. are in line with the credit union standards.</li><li>
Exhibits ongoing commitment to the enactment of organizational core values.</li></ul><p></p><p><b><br>
QUALIFICATIONS</b></p><ul><li>
Business degree or Two to Three Years of equivalent experience.</li><li>
Strongly preferred bilingual(Spanish/English)</li><li>
A thorough knowledge of Teller operations and procedures.</li><li>
Basic understanding of Company operations, including opening and closing accounts, loans, IRA, and certificate procedures.</li><li>
Knowledge of basic accounting.</li><li>
Ability to excel in a Sales and Service Team environment</li><li>
Excellent communication and leadership skills. Training abilities.</li><li>
Professional appearance, dress, and attitude.</li></ul></div><div><ul><li>
Motivated self-starter with strong customer service skills.</li></ul><p></p><p><b><br>
DISCLAIMER AND ACKNOWLEDGEMENT</b></p><div>
Position descriptions possess the essential functions and basic duties of the role. Peripheral tasks may have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements contained above be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.</div><div></div><div><br>
In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. Position descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law. Equal Opportunity Employer: M/F/Disability/Veteran.</div><div></div><div><br>
I have received a copy of the above position description and understand the role&rsquo;s expectations for performance. I understand that should I have questions or need additional directions, it is my responsibility to seek clarification and/or assistance from my direct supervisor.</div></div></div><p></p>

HEAD TELLER

KeyBank

<b>Location:</b><br>
175 Harrisville Road - Ogden, Utah 84404
<br><br>
Job Summary
<br>Be a problem solver, trusted advisor, and partner to the people and businesses in our KeyBank communities. As a Lead Teller, you act as a resource in identifying and resolving client servicing issues, serve as the primary troubleshooter for complex problems and client service needs, and enhance client relationships with Key by providing distinctive quality service in branch. Lead Tellers ask questions and listen to clients to uncover financial needs and transition clients to a banker to have a deeper financial wellness conversation. Lead Tellers help observe and provide coaching to Tellers to enhance the client experience and operational effectiveness and are responsible for day-to-day Teller scheduling, staffing issues, and branch compliance with regulatory, security, and internal audit controls. At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey. We take pride in serving our clients and making them feel that no bank will fight harder for them.
<br><br>
Essential Functions
<br>Embodies a strong client experience culture, being present with every client and teammate and realizing the impact we can have on their day, personally, professionally, and financially.
<br>Assumes responsibility for the efficient, effective, and accurate performance of teller functions while coaching other tellers to do so as well in an in-person branch setting.
<br>Acts as a resource to identify and resolve more complex client servicing issues.
<br>Listens for clues for financial wellness opportunities during client conversations, and then appropriately transitions the clients to a Banker.
<br>Assists clients in achieving their financial goals and objectives through the use of financial wellness tools.
<br>Attends and participates in in-person morning huddles and end-of-day debriefs.
<br>Follows compliance, audit, and security procedures, balances cash drawer within balancing guidelines.
<br>Manages day-to-day duties for the branch teller line, including scheduling of tellers, observing, and providing coaching to tellers to enhance effectiveness, and overseeing branch operational standards; provides direction and guidance for branch staff on operational/regulatory procedures.
<br>Reviews and maintains knowledge of product guides, fees, and policies to stay current on offerings.
<br>Supports the Branch Manager in onboarding and training new Tellers to the team.
<br>Work on Saturdays as directed by management
<br>Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
<br>Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
<br><br>
Education
<br>High School Diploma , GED, or equivalent business experience (required)
<br><br>
Work Experience
<br>Minimum of 3 years' experience in superior client relationship skills (required)
<br>Minimum of 3 years' experience in cash handling (required)
<br>Working knowledge of PC with Windows based applications and calculator (required)
<br>Demonstrated ability to lead, motivate, and foster teamwork (required)
<br>Demonstrated organizational skills while managing multiple tasks (required)
<br><br>
Licenses and Certifications
<br>Notary License (preferred)
<br><br>
Skills
<br>Knowledgeable about the client’s accounts and business with the bank and uses sound judgment with clients and transactions.
<br>Exhibits strong sales and service skills, presenting products and services while proactively educating clients on utilizing available access channels (e.g., ATM, Online and Telephone Banking).
<br>Strong work ethic and high level of integrity; ability to exercise sound judgment to make reasonable decisions in the absence of direction.
<br>Excellent time management skills.
<br>Managing the daily activities of the teller line, ensuring efficient and accurate processing of transactions, maintaining compliance with banking regulations, and providing exceptional client service
<br>Accurately and securely processing of cash transactions, including deposits, withdrawals, and balancing cash drawers at the end of each shift
<br>Promoting the bank's products and services to clients, identifying sales opportunities, and achieving sales targets.
<br>Helping clients achieve their financial goals through education and the use of financial tools
<br><br>
Core Competencies
<br>All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
<br><br>
Physical Demands
<br>Consumer Retail - Prolonged Standing (5-8 hours per day), frequent use of hands to manipulate/grasp objects, ability to communicate face to face and on the phone with clients, occasional bending and lifting from floor height, frequent forward reach, frequent lifting of 1 – 10 lbs., occasional lifting of up to 30 lbs.
<br><br>
Driving Requirements
<br>Ability to occasionally operate a motor vehicle with a valid driver's license.
<br><br>
Work Location Category
<br><br>
Branch
<br><br>
COMPENSATION AND BENEFITS
<br>This position is eligible to earn a base hourly rate in the range of $18.75 - $25.00 per hour. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
<br>Please click here for a list of benefits for which this position is eligible.
<br><br>
<b>Job Posting Expiration Date:</b> 06/12/2026
<br><br>
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
<br>Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

Lead Teller

American Bank & Trust

<div><div><div><b>The Teller supports daily branch operations by assisting customers with basic account needs, maintaining a secure and organized work area, and working collaboratively with the branch team to deliver a consistent and positive customer experience.
</b></div></div><p></p><div><div><b>Essential Functions and Responsibilities
</b></div></div><ul><li><div>Verify important information including endorsements, dates, and identification, to cash or deposit checks.
</div></li><li><div>Conduct various banking transactions, including cash checks, accepting deposits, withdrawing funds and issuing customer receipts.
</div></li><li><div>Prepare, verify, and issue cashier's checks.
</div></li><li><div>Balance cash drawer daily according to established procedures and report any teller cash differences immediately to the direct supervisor.
</div></li><li><div>Balance all vaults at the end of the day.
</div></li><li><div>Answer Branch phones and assist customers.
</div></li><li><div>Reach out to customers to establish and grow relationships.
</div></li><li><div>Attend and contribute to staff and Bank meetings.
</div></li><li><div>Demonstrate a helpful, friendly, and team-player attitude.
</div></li><li><div>Follow established security protocols including proper robbery/hold-up procedures.
</div></li><li><div>Maintain the teller area to ensure the safety of all negotiable instruments and confidential records.
</div></li><li><div>Travel to other locations as needed.
</div></li><li><div>Work varying schedules based on branch hours including the Saturday rotation.
</div></li><li><div>Other duties as assigned.</div></li></ul><div><div><b>
Knowledge/Skills/Abilities
</b></div></div><ul><li><div>Excellent written and verbal communication and interpersonal skills.</div></li><li><div>
Thorough understanding of customer service and Bank products/services.
</div></li><li><div>Ability to remain friendly and calm in stressful situations.</div></li><li><div>
Above average knowledge of fundamental mathematics.
</div></li></ul><div><div><b>Education/Experience/Licenses/Certifications
</b></div></div><ul><li><div>High school diploma or recognized equivalent required.</div></li><li><div>
1+ years of customer service experience preferred.
</div></li><li><div>Experience in retail sales preferred.
</div></li><li><div>Experience in a professional financial environment is preferred.</div></li><li><div>
Cash handling and transactional experience preferred.
</div></li><li><div>Bi-lingual preferred.
</div></li></ul><div><div><b>Equipment/Software
</b></div></div><ul><li><div>Ability to operate general office equipment, banking equipment, and banking systems.</div></li><li><div>
Proficient in Microsoft Office Suite.
</div></li></ul><div><div><b>Physical Requirements
</b></div></div><div><div>The physical demands described are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed mainly in an office setting. Hand-eye coordination is necessary to operate computers and various pieces of office equipment.
</div></div><div><div>Activity</div></div><ul><li><div>
Standing: Occasionally (40-69%)</div></li><li><div>
Sitting: Occasionally (40-69%)</div></li><li><div>
Bending: Rarely (0-39%)</div></li><li><div>
Reaching: Rarely (0-39%</div></li><li><div>
Lifting: Occasionally (40-69%) 20 lbs.</div></li></ul></div>

Teller

Community Credit Union of Florida

<div><p>The primary function of this position is to assist Community Credit Union of Florida<b> </b>in living out our Mission, &ldquo;<b><i>Always improve the financial well-being of our members and make a positive difference in the communities we serve</i></b>.&rdquo; One of the primary means of achieving this end is to build a highly effective team and develop each employee to their full potential through coaching and leadership. Responsible for ensuring that outstanding service is delivered to both internal and external members. A key component of this service is to identify the financial needs of the member and recommend an appropriate credit union solution. The Teller Manager is responsible for supporting the Branch Manager by ensuring teller operational activities run smoothly and efficiently. The incumbent provides leadership, training, and supervision to teller staff; promotes business for the credit union by maintaining good customer relations, and refers members to appropriate personnel for services. The Teller Manager assists in attaining established credit union and branch goals through active participation in quality of service management and other branch initiatives; assumes responsibility and is accountable for adherence to credit union policies and procedures. May perform moderate managerial duties in the absence of the Branch Manager.</p><p>
Community Credit Union of Florida is an equal opportunity employer (EEO) and supports a drug-free workplace.</p><h1 class="jobSectionHeader"><b>
ESSENTIAL DUTIES</b></h1><ul><li>
Demonstrates enthusiastic support of corporate mission, core values, and long-term objectives by performing job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and our work procedures while possessing adequate product knowledge as measured by the annual product knowledge assessment.</li><li>
Delivers service to both internal and external members that is in alignment with the credit union&rsquo;s Service Promises and meets all established service goals.</li><li>
Abides by CCU&rsquo;s Service Promises when helping a member or co-worker to ensure timely responsiveness to the individual&rsquo;s needs. Promotes teamwork, respects opinions, abilities, and contributions of others, and conveys a willingness to assist and cooperate with others for the benefit of the organization.</li><li>
Assists in attaining established departmental goals and adheres to all credit union standard operating policies and procedures, as well as state and federal regulations and guidelines.</li><li>
Manages direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including hiring, directing job assignments, setting performance expectations, monitoring staff performance, coaching, counseling, training, assuring compliance with regulatory requirements and organizational mission, values, service standards, policies, and work rules. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate.</li><li>
Resolves balancing errors and addresses outage problems in a timely fashion. Analyzes daily receipts and assists tellers with detecting and balancing errors. Verifies vault cash and places cash orders. Completes periodic audits of all teller functions. Also responsible for monthly branch audits, logs, etc.</li><li>
Assists with telephone support by responding to member inquiries and problems in a professional, timely manner; follows up on inquiries with informational materials and/or phone contact; investigates and corrects errors and resolves problems or other issues; helps members to utilize electronic delivery channels for convenience.</li><li>
Provides consistent quality service and projects a positive image of the credit union to internal and external members. Assists as needed in teller activities based on branch needs and coaches tellers to achieve individual sales and appropriate member view scores based on service each month.</li><li>
Responsible for maintaining a thorough knowledge of credit union membership, dividend rates, interest rates, products, services, and the required document disclosures to ensure compliance with current regulations.</li><li>
Maintains ongoing communications with immediate supervisor; relates pertinent problems, irregularities, new developments, changes, and other important information within the area of responsibility. Provides input and evaluates daily practices and procedures; makes recommendations for changes or modifications for more efficient operations.</li><li>
Ensures maximum security is maintained regarding cash, operating procedures, and other valuables; performs security audits and maintains dual-controls as required; conducts unannounced audits of all branch cash funds and cash limits; ensures the branch complies with established credit union policies, procedures, and state and federal regulations.</li><li>
Creates, develops, and implements new procedures to support policy and product changes that ensure smooth implementation.</li><li>
Attends training sessions and meetings as required.</li><li>
Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) daily to ensure compliance with current regulations.</li><li>
Performs other related duties as assigned and special projects as assigned.</li></ul><h1 class="jobSectionHeader"><b>
ENVIRONMENT AND PHYSICAL ACTIVITY</b></h1><p>
The environment for this position is an open, non-confined office-type setting that is clean and comfortable, where the incumbent is free to move about at will. It may include some minor annoyances such as noise, odors, and drafts.</p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>
While performing the duties of this job, the employee is frequently required to spend time writing, typing, speaking, listening, lifting (up to 50 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception, and adjusted focus), standing for long periods of time (up to 8 hours), pulling, walking, standing, squatting, kneeling and reaching.</p><p>
The incumbent for this position may operate any or all of the following: telephone, copy and fax machines, calculator, computer terminal, personal computer, and related printers.</p><h1 class="jobSectionHeader"><b>
MENTAL DEMANDS</b></h1><p>
The incumbent in this position must be able to: read and interpret documents or instruments, perform highly detailed work, assist or guide problem solving, resolve employee issues, perform mathematical functions, conduct meetings and presentations, prepare written communication, perform analytical reasoning, withstand stress, handle multiple, concurrent tasks, and constant interruptions. Possess excellent member contact and verbal and written communication skills.</p><h1 class="jobSectionHeader"><b>
POSITION REQUIREMENTS</b></h1><p>
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.</p><ul><li>
Associate&rsquo;s degree (AA) from college; or two (2) to five (5) years related experience and/or training; or the equivalent combination of education and experience. Work-related experience should consist of financial institution operations and teller functions, exceptional customer service, and a sales background. Educational experience, through in-house training sessions, formal school, or financial industry-related curriculum, should be business or financial industry-related.</li><li>
Intermediate experience and knowledge of teller activities, terminology, products, and services; and knowledge of related state and federal compliance regulations and operational policies.</li><li>
Intermediate skills in personal computer operation; word processing, spreadsheet, and software programs. Intermediate typing skills to meet the production needs of the position.</li><li>
Basic math skills; calculate interest and balance accounts; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; count currency, coin, and negotiable instruments promptly.</li><li>
Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to members and employees.</li><li>
Effective organizational and time management skills, with the ability to multitask and the ability to provide leadership, supervision, and training using positive supervisory techniques to ensure maximum productivity; demonstrated ability in organization and delegation skills. Ability to work with moderate supervision and inspection of work while performing duties, and be a strong team player.</li><li>
Ability to handle simple problems in nature requiring some analysis or research to determine the best solution.</li></ul><p>
The incumbent must be able to perform this position safely, without endangering the health or safety of the individual or others.</p><p>
Management reserves the right to change this position description at any time according to business needs.</p></div><p></p>

Teller Manager

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