brand manager

Brand Marketing Manager, Facebook

Kobalt Music

<div>The Role
We&rsquo;re looking for a Senior Manager, Brand &amp; Social Media Marketing to take ownership of how Kobalt shows up externally and internally. This is a hands-on role that sits at the intersection of brand, content, and platform strategy.
You&rsquo;ll be responsible for shaping our social presence, producing content that reflects our clients and culture, and ensuring consistency across everything we put out into the world. At the same time, you&rsquo;ll support internal stakeholders with high-quality creative assets, from presentations to company-wide communications.
This role would suit someone who is both strategic and execution-focused. Someone who is comfortable working autonomously, thrives in a fast-paced environment, and takes pride in delivering high-quality creative work from concept through to delivery.
What You&rsquo;ll Do:
Social Media &amp; Community<ul><li>
Own and manage Kobalt&rsquo;s day-to-day social presence across all platforms</li><li>
Concept, create and edit content that highlights client releases, milestones and cultural moments</li><li>
Manage the daily content flow including graphics, carousels and short-form video</li><li>
Monitor and engage with our community across comments, DMs and client posts</li><li>
Partner with the Creative team to align on weekly priorities and ensure we are amplifying the right moments</li></ul>
Brand &amp; Creative Production (Internal)<ul><li>
Create high-quality video and presentation assets for Board meetings, All-Hands and internal initiatives</li><li>
Own and maintain brand templates including presentations, email signatures and internal materials</li><li>
Manage and organise the central brand asset library, ensuring consistency across global teams</li><li>
Partner with Internal Communications to support company-wide announcements and updates</li></ul>
DSP &amp; Platform Partnerships<ul><li>
Act as a key point of contact for platform partners including TikTok, Meta, Apple and Spotify</li><li>
Lead regular touchpoints to position Kobalt and our clients for platform opportunities</li><li>
Coordinate with artist teams to gather assets and support execution of DSP activations</li></ul>
Website Management<ul><li>
Maintain and update the Kobalt website, ensuring content is current and reflective of the brand</li><li>
Manage updates across video, imagery, press releases and team profiles</li><li>
Partner with KTech to troubleshoot issues and implement improvements</li><li>
Ensure consistency in visual identity and messaging across all web content</li></ul>
Brand Governance &amp; Strategy<ul><li>
Act as a guardian of the Kobalt brand, ensuring consistency across all touchpoints</li><li>
Work cross-functionally to align teams on brand standards and messaging</li><li>
Track and document key company wins and milestones, ensuring they are captured and shared</li></ul>
What You&rsquo;ll Bring:<ul><li>
Demonstrated experience across social media, brand, or creative production</li><li>
Strong hands-on experience creating content across formats, including short-form video</li><li>
Experience managing or working closely with platform partners (e.g. TikTok, Meta, DSPs)</li><li>
Excellent copywriting skills and confidence engaging with artists and stakeholders</li><li>
Strong organisational skills with the ability to manage multiple priorities</li></ul>
Technical Skills<ul><li>
Advanced proficiency in Adobe Creative Suite (Photoshop, Premiere, InDesign)</li><li>
Comfortable working with CMS platforms (e.g. Wix), Keynote and Google Workspace</li></ul>
Preferred<ul><li>
Experience working within music or entertainment</li><li>
Spanish language skills to support our growing LatAm roster</li></ul>
What Success Looks Like
In 1 month: You&rsquo;ll have a strong understanding of Kobalt&rsquo;s brand, tone and key priorities, and be contributing to day-to-day social and content delivery
In 3 months: You&rsquo;ll be confidently managing our social channels, producing content independently and supporting internal stakeholders with high-quality assets
In 6 months: You&rsquo;ll have established a consistent brand presence across platforms, strengthened partner relationships, and introduced new ideas to elevate how Kobalt shows up
Key Behaviours for Success
Ownership &amp; Initiative 
You take responsibility for your work end-to-end and are comfortable operating independently, from idea through to execution
Creative Thinking &amp; Attention to Detail 
You have a strong creative instinct and a high standard for quality, ensuring everything you produce reflects the brand
Collaboration &amp; Communication 
You build strong relationships across teams and communicate clearly to bring ideas to life
Interview Process<ul><li>
Introductory call with a member of our Recruitment Team</li><li>
Interviews with hiring manager and key stakeholders</li><li>
Final stage interview</li></ul>
We aim to complete the process within three working weeks. If there are delays, our Recruitment Team will keep you updated.
Why Choose Us
At Kobalt, we&rsquo;ve championed creators since 2000. Our technology and music services are built to make the industry more transparent, fair, and rewarding for artists, songwriters, and rights holders. We&rsquo;re proud to work with some of the world&rsquo;s most influential talents including Phoebe Bridgers, Sam Fender, Paul McCartney, Foo Fighters, Karol G, Young Thug, Kali Uchis, FINNEAS, and Andrew Watt as well as acclaimed writers like Simon Aldred (Rag&rsquo;n&rsquo;Bone Man, Liam Gallagher, Celeste) and Clarence Coffee Jr. (Dua Lipa, Lizzo, The Snuts).
We&rsquo;re a company that thrives on creativity, collaboration, and progress. Our values: Music First, Transparent, Tech Powered, and Transformative. Shape how we work, build, and grow together. We are a community of people who care deeply about making a meaningful impact in music and technology.
Kobalt is an equal opportunity employer. We believe in equitable access to opportunities and are committed to building a diverse, inclusive, and supportive workplace. We welcome applications from people of all backgrounds and identities. If you need any adjustments during the hiring process, please let us know we&rsquo;re happy to help.
If this sounds like you, then please share your story by filling out the application below. To get you in the right mood, have a listen here to songs by our talented creators, especially curated to get you in the right mood when looking for the next challenge!
Applicants must be eligible to work in the United States. A full background check on acceptance of offer. Kobalt is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristic protected by law.
LA Pay Transparency Law: The range provided is for Los Angeles-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than Los Angeles may differ based on the cost of labor in that location. Pay range: $90,000 - $110,000</div>

Senior Manager, Brand & Social Media Marketing

Kobalt Music Group

<div><h2 class="jobSectionHeader">Description</h2><div><h3 class="jobSectionHeader">
The Role</h3>
We&rsquo;re looking for a Senior Manager, Brand &amp; Social Media Marketing to take ownership of how Kobalt shows up externally and internally. This is a hands-on role that sits at the intersection of brand, content, and platform strategy.
You&rsquo;ll be responsible for shaping our social presence, producing content that reflects our clients and culture, and ensuring consistency across everything we put out into the world. At the same time, you&rsquo;ll support internal stakeholders with high-quality creative assets, from presentations to company-wide communications.
This role would suit someone who is both strategic and execution-focused. Someone who is comfortable working autonomously, thrives in a fast-paced environment, and takes pride in delivering high-quality creative work from concept through to delivery.
What You&rsquo;ll Do:
Social Media &amp; Community<ul><li>
Own and manage Kobalt&rsquo;s day-to-day social presence across all platforms</li><li>
Concept, create and edit content that highlights client releases, milestones and cultural moments</li><li>
Manage the daily content flow including graphics, carousels and short-form video</li><li>
Monitor and engage with our community across comments, DMs and client posts</li><li>
Partner with the Creative team to align on weekly priorities and ensure we are amplifying the right moments</li></ul>
Brand &amp; Creative Production (Internal)<ul><li>
Create high-quality video and presentation assets for Board meetings, All-Hands and internal initiatives</li><li>
Own and maintain brand templates including presentations, email signatures and internal materials</li><li>
Manage and organise the central brand asset library, ensuring consistency across global teams</li><li>
Partner with Internal Communications to support company-wide announcements and updates</li></ul>
DSP &amp; Platform Partnerships<ul><li>
Act as a key point of contact for platform partners including TikTok, Meta, Apple and Spotify</li><li>
Lead regular touchpoints to position Kobalt and our clients for platform opportunities</li><li>
Coordinate with artist teams to gather assets and support execution of DSP activations</li></ul>
Website Management<ul><li>
Maintain and update the Kobalt website, ensuring content is current and reflective of the brand</li><li>
Manage updates across video, imagery, press releases and team profiles</li><li>
Partner with KTech to troubleshoot issues and implement improvements</li><li>
Ensure consistency in visual identity and messaging across all web content</li></ul>
Brand Governance &amp; Strategy<ul><li>
Act as a guardian of the Kobalt brand, ensuring consistency across all touchpoints</li><li>
Work cross-functionally to align teams on brand standards and messaging</li><li>
Track and document key company wins and milestones, ensuring they are captured and shared</li></ul>
What You&rsquo;ll Bring:<ul><li>
Demonstrated experience across social media, brand, or creative production</li><li>
Strong hands-on experience creating content across formats, including short-form video</li><li>
Experience managing or working closely with platform partners (e.g. TikTok, Meta, DSPs)</li><li>
Excellent copywriting skills and confidence engaging with artists and stakeholders</li><li>
Strong organisational skills with the ability to manage multiple priorities</li></ul>
Technical Skills<ul><li>
Advanced proficiency in Adobe Creative Suite (Photoshop, Premiere, InDesign)</li></ul><ul><li>
Comfortable working with CMS platforms (e.g. Wix), Keynote and Google Workspace</li></ul>
Preferred<ul><li>
Experience working within music or entertainment</li><li>
Spanish language skills to support our growing LatAm roster</li></ul>
What Success Looks Like
In 1 month: You&rsquo;ll have a strong understanding of Kobalt&rsquo;s brand, tone and key priorities, and be contributing to day-to-day social and content delivery
In 3 months: You&rsquo;ll be confidently managing our social channels, producing content independently and supporting internal stakeholders with high-quality assets
In 6 months: You&rsquo;ll have established a consistent brand presence across platforms, strengthened partner relationships, and introduced new ideas to elevate how Kobalt shows up
Key Behaviours for Success
Ownership &amp; Initiative 
You take responsibility for your work end-to-end and are comfortable operating independently, from idea through to execution
Creative Thinking &amp; Attention to Detail 
You have a strong creative instinct and a high standard for quality, ensuring everything you produce reflects the brand
Collaboration &amp; Communication 
You build strong relationships across teams and communicate clearly to bring ideas to life
Interview Process<ul><li>
Introductory call with a member of our Recruitment Team</li><li>
Interviews with hiring manager and key stakeholders</li><li>
Final stage interview</li></ul>
We aim to complete the process within three working weeks. If there are delays, our Recruitment Team will keep you updated.
Why Choose Us
At Kobalt, we&rsquo;ve championed creators since 2000. Our technology and music services are built to make the industry more transparent, fair, and rewarding for artists, songwriters, and rights holders. We&rsquo;re proud to work with some of the world&rsquo;s most influential talents including Phoebe Bridgers, Sam Fender, Paul McCartney, Foo Fighters, Karol G, Young Thug, Kali Uchis, FINNEAS, and Andrew Watt as well as acclaimed writers like Simon Aldred (Rag&rsquo;n&rsquo;Bone Man, Liam Gallagher, Celeste) and Clarence Coffee Jr. (Dua Lipa, Lizzo, The Snuts).
We&rsquo;re a company that thrives on creativity, collaboration, and progress. Our values: Music First, Transparent, Tech Powered, and Transformative. Shape how we work, build, and grow together. We are a community of people who care deeply about making a meaningful impact in music and technology.
Kobalt is an equal opportunity employer. We believe in equitable access to opportunities and are committed to building a diverse, inclusive, and supportive workplace. We welcome applications from people of all backgrounds and identities. If you need any adjustments during the hiring process, please let us know we&rsquo;re happy to help.
If this sounds like you, then please share your story by filling out the application. To get you in the right mood, have a listen to songs by our talented creators, especially curated to get you in the right mood when looking for the next challenge!
Applicants must be eligible to work in the United States. A full background check on acceptance of offer. Kobalt is an equal opportunity employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, age, religion, disability, sexual orientation, or any other status or characteristic protected by law.
LA Pay Transparency Law: The range provided is for Los Angeles-based hires only and will be commensurate with candidate experience. Pay ranges for candidates in other locations other than Los Angeles may differ based on the cost of labor in that location. Pay range: $90,000 - $110,000</div></div>

Vilgain s.r.o.

<div><h1 class="jobSectionHeader">Influencer Marketing Manager &ndash; US</h1>
At Vilgain, we&rsquo;re building a brand that helps people live healthier lives through high-quality food, supplements, cosmetics, and everyday products made with clean ingredients and zero unnecessary nonsense.
What started as a Czech fitness and e-commerce project has grown into one of the fastest-growing European lifestyle brands. Now we&rsquo;re scaling internationally &mdash; and the US is one of our key growth markets.
To help us grow there, we&rsquo;re looking for an Influencer Marketing Manager (US) who will help us build strong relationships with creators and grow the Vilgain community across the American market.<h4 class="jobSectionHeader">
What you&rsquo;ll be doing</h4><ul><li>Discover and connect with new US-based influencers, athletes, creators and ambassadors who align with the Vilgain brand</li><li>Build and manage long-term partnerships with creators &mdash; from first message to campaign execution</li><li>Coordinate product gifting, affiliate collaborations and paid influencer campaigns</li><li>Review influencer content and make sure it authentically represents the Vilgain brand</li><li>Track campaign performance and engagement metrics and look for ways to improve results</li><li>Spot new creators, trends and opportunities across TikTok, Instagram and YouTube</li><li>Collaborate with our marketing and creative teams on influencer campaigns, launches and activations</li><li>Help build a strong creator community around Vilgain in the US</li></ul><h4 class="jobSectionHeader">
About you</h4><ul><li>You&rsquo;re a people person who naturally builds relationships</li><li>You understand the US influencer and social media landscape</li><li>You&rsquo;re active on platforms like Instagram, TikTok and YouTube and follow creator trends</li><li>You&rsquo;re organized and reliable, able to manage multiple collaborations at once</li><li>You&rsquo;re creative and curious, always looking for new ideas and opportunities</li><li>You&rsquo;re comfortable working in a fast-paced, high-growth environment</li></ul><h4 class="jobSectionHeader">
Why join Vilgain</h4><ul><li>Join a fast-growing international brand with 100%+ yearly growth</li><li>Be part of building Vilgain&rsquo;s presence in the US market</li><li>Work with a driven, ambitious team where ideas move quickly</li><li>Enjoy flexible working environment and real ownership of your projects</li><li>Connect with the team through events, workouts and company meetups</li></ul>
 Ready to help us build the Vilgain creator community in the US? 
We&rsquo;d love to hear from you.</div>

Influencer Marketing Manager - US

Brooklyn Ave Pizza Co.

&lt;Job Overview&gt;Are you passionate about crafting compelling stories and engaging audiences across digital platforms? Do you thrive in a dynamic environment where creativity meets strategic thinking? We are seeking an energetic and detail-oriented Social Media and Marketing Manager to lead our brand&rsquo;s online presence in both real estate and hospitality. In this role, you will develop innovative marketing campaigns, manage social media channels, and analyze digital performance to elevate brand awareness and drive customer engagement.Our brand includes a historic music venue and community pizzeria set in a historic property. In addition to managing this specific property marketing and socials you will also oversee other property sites and posts on zillow, instagram, tik tok and youtube.&lt;Responsibilities&gt;<ul><li>Develop and execute comprehensive social media strategies across platforms such as Facebook, Instagram, and TikTok to boost brand visibility and engagement.</li><li>Create, curate, and manage high-quality content including graphics, videos, photography, and written posts that resonate with target audiences.</li><li>Utilize social listening tools to monitor brand reputation, industry trends, and customer feedback to inform marketing strategies.</li><li>Manage paid advertising campaigns on Tik Tok, Facebook Advertising and other digital ad platforms to maximize reach and ROI.</li><li>Analyze web analytics and social media metrics using tools like Google Analytics and Web analytics software to measure campaign effectiveness and optimize future initiatives.</li><li>Collaborate with cross-functional teams including graphic designers, photographers, and public relations specialists to ensure cohesive branding across all channels.</li><li>Maintain relationships with influencers, partners, and media outlets to enhance brand presence through strategic partnerships.</li><li>Oversee the use of Adobe Creative Suite applications such as Photoshop and Illustrator for content creation and editing.</li><li>Plan and execute email marketing campaigns, E-commerce promotions, and other digital marketing initiatives to support sales growth.</li></ul>&lt;Skills&gt;<ul><li>Proven experience in social media management with a strong understanding of platform algorithms and best practices.</li><li>Expertise in SEO techniques including keyword research to improve content discoverability.</li><li>Proficiency in Adobe Photoshop, Adobe Illustrator, Adobe Creative Suite for graphic design and video editing tasks.</li><li>Strong knowledge of social listening tools like Buffer or Hootsuite for monitoring online conversations or scheduling posts with staff.</li><li>Skilled in public relations strategies to enhance brand reputation through media outreach.</li><li>Ability to create engaging content tailored for diverse audiences across multiple channels.</li><li>Experience managing Facebook Advertising campaigns with proven results in audience targeting and conversion optimization.</li><li>Familiarity with Google Analytics for tracking website traffic patterns and campaign performance metrics.</li><li>Excellent proofreading skills ensuring all content is error-free and aligned with branding standards.</li><li>Knowledge of branding principles combined with digital marketing expertise to craft compelling brand stories.</li><li>Experience in photography or video editing enhances visual storytelling capabilities.</li><li>Strong relationship management skills for collaborating with influencers, partners, and internal teams effectively. Join us as a Social Media and Marketing Manager if you're ready to energize our brand&rsquo;s voice online while leveraging your strategic insights! We value creativity, transparency, and a proactive attitude&mdash;come help us shape the future of our digital presence!</li></ul>Pay: $48,000.00 - $53,000.00 per yearBenefits:<ul><li>Dental insurance</li><li>Employee discount</li><li>Flexible schedule</li><li>Health insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Los Angeles, CA 90057 (Required)</li></ul>Work Location: Hybrid remote in Los Angeles, CA 90057

Social Media and Marketing Manager

DesignLibro Inc

<div><div><div>Benefits:</div>
<ul><li>401(k)</li>
<li>401(k) matching</li>
<li>Bonus based on performance</li>
<li>Paid time off</li>
</ul></div><div><div>Social Media Manager</div>
<div>Petlibro | Los Angeles, CA / Remote (West Coast Preferred)</div><div> 
</div>
<div>Role Overview</div>
<div>We are looking for a creative, data-driven Social Media Manager to own and execute Petlibro's day-to-day social media presence across all platforms. Reporting to the Brand Director, this role is the heartbeat of our social channels &mdash; responsible for bringing our brand to life through compelling content, meaningful community engagement, and sharp platform strategy. The ideal candidate blends creative instinct with analytical thinking, thrives in a fast-paced environment, and genuinely loves pets.</div><div> 
</div>
<div>Key Responsibilities</div>
<div>Content Strategy &amp; Calendar Management</div>
<ul><li>Own and manage the social content for Petlibro, ensuring alignment with product launches, brand campaigns, and key cultural moments.</li>
<li>Develop platform-native content strategies for Instagram, TikTok, YouTube/Shorts, Pinterest, Facebook, and emerging channels.</li>
<li>Partner with the Brand Director to translate brand and campaign objectives into compelling social executions.</li>
<li>Identify real-time opportunities to insert Petlibro into trending conversations in authentic and on-brand ways.</li>
</ul><div>Content Production &amp; Publishing</div>
<ul><li>Oversee the creation and publishing of high-quality, engaging content &mdash; from campaign assets to always-on and lo-fi organic content.</li>
<li>Create and capture original social content (iPhone video, UGC curation, Reels, TikToks) independently and in collaboration with the creative team.</li>
<li>Maintain a consistent brand voice, visual identity, and tone of voice across all platforms.</li>
<li>Support community management's content scheduling/publishing responsibilities and further develop staff skills with regards to asset and media management.</li>
</ul><div>Team Management</div>
<ul><li>Directly manage and develop a full-time Community Manager, providing clear direction, regular feedback, and ongoing support for their growth.</li>
<li>Set priorities and workflows for the Community Manager, ensuring community engagement efforts align with broader social and brand strategy.</li>
<li>Review and guide community responses for brand voice consistency, escalating high-profile moments or issues as needed.</li>
<li>Foster a collaborative, high-performance culture within the social team.</li>
</ul><div>Campaign Execution</div>
<ul><li>Collaborate cross-functionally with brand, product, influencer, PR, and customer service teams to ensure cohesive social representation.</li>
<li>Partner with the influencer marketing team to integrate creator content seamlessly into the social calendar.</li>
</ul><div>Analytics &amp; Reporting</div>
<ul><li>Track, analyze, and report on key performance metrics across all social platforms on a weekly and monthly basis.</li>
<li>Utilize analytics tools (Dash Social preferred) to generate actionable insights and optimize content performance.</li>
<li>Bring data-backed recommendations to the Brand Director to continuously evolve and improve our social strategy.</li>
</ul><div>Trend &amp; Platform Monitoring</div>
<ul><li>Stay ahead of emerging platforms, algorithm updates, content formats, and social trends.</li>
<li>Proactively bring new ideas and trend-driven opportunities to the team with a clear POV on how they apply to Petlibro.</li>
</ul><div>Qualifications</div>
<ul><li>6+ years of experience in social media management, preferably at a consumer brand, DTC company, or lifestyle brand.</li>
<li>Proven track record of growing social channels and driving meaningful engagement across owned channels.</li>
<li>Hands-on content creation skills &mdash; comfortable filming, editing, and producing lo-fi video content independently.</li>
<li>Strong storytelling ability with a sharp, adaptable brand voice.</li>
<li>Experienced with social analytics tools.</li>
<li>Highly organized with the ability to manage multiple projects and deadlines in a fast-moving environment.</li>
<li>1+ years of experience managing or mentoring direct reports; comfortable leading through influence and setting clear expectations.</li>
<li>Excellent cross-functional collaborator with strong communication skills.</li>
<li>Bachelor's degree in Marketing, Communications, or a related field.</li>
<li>Experience in the pet industry or consumer electronics is a plus.</li>
<li>Cross-culturally curious and excited to work with a global team.</li>
<li>Cat owners preferred &mdash; especially if you're willing to create original content with your pets.</li>
</ul>
</div>Flexible work from home options available.</div>

Social Media Manager

Viking Cruises

<div>Job Summary

The Sr. Manager, Social Communities will lead Viking&rsquo;s Social Communities team&mdash;an essential function that serves as one of the brand&rsquo;s frontline voices, reputation guardians, and guest experience amplifiers. This role is responsible for ensuring Viking&rsquo;s brand reputation on social media is actively earned and protected through real-time engagement, strategic listening, and cross-functional influence.

This role requires a leader who can drive process improvements, onboard social media tools and workflows, and mentor a high-performing team. The Sr. Manager will drive how the Social Communities Team scales and modernizes its operations, leveraging both AI-powered and non-AI automations to improve efficiency, consistency, and guest experience. They will stay ahead of emerging trends in AI, automation, and platform capabilities, translating these shifts into strategies that strengthen Viking&rsquo;s social presence, responsiveness, and long-term community engagement model.

The Sr. Manager will guide the team in building brand affinity and loyalty by fostering meaningful guest interactions, surfacing actionable insights, and driving resolution of guest issues. This leader will champion the unique value of the Communities team across the organization, ensuring its contributions are understood, adopted, and leveraged to support adjustments and/or improvements in product, service, and overall guest experience. The role works closely with department leadership to shape team priorities and contribute to broader strategic initiatives, ensuring alignment with organizational goals and leadership expectations.

While this role contributes to strategic planning and cross-functional alignment, it is also deeply hands-on and operational. The Sr. Manager will oversee day-to-day community engagement across social platforms, manage inbound and outbound interactions, and ensure timely, empathetic responses to guest inquiries, comments, and complaints. They will work closely with Customer Service and Corporate Communications to maintain consistency and quality across channels, especially during moments of crisis or heightened visibility. The Sr. Manager will be deeply embedded in the daily rhythms of social listening, engagement, and reporting, while also supporting growth and innovation in Viking&rsquo;s community strategy.

Job Responsibilities
<ul>
<li>Lead and advocate for the Communities team&rsquo;s contributions, ensuring visibility across departments and clear communication with cross-functional partners and executive leaders about emerging and ongoing issues.</li>
<li>Identify, design, and implement process automations&mdash;both AI-powered and non-AI&mdash;to streamline community management workflows while maintaining high standards of quality, empathy, and brand voice.</li>
<li>Own the development and optimization of social media management and social listening tools, including onboarding, tagging, and categorization systems.</li>
<li>Stay ahead of emerging trends in AI, automation, and platform capabilities, translating these developments into practical strategies that strengthen Viking&rsquo;s social presence, responsiveness, and long-term community engagement model.</li>
<li>Translate real-time guest feedback and sentiment into actionable insights for Customer Relations, Product, Guest Services, Marketing, and Executive teams.</li>
<li>Coordinate with the Customer Service team to ensure consistent and accurate information across all channels.</li>
<li>Partner with Public Relations and Corporate Communications during crises to craft response strategies and provide leadership with sentiment and engagement updates.</li>
<li>Guide the team in identifying and escalating emerging issues, trends, and opportunities that impact brand reputation and guest satisfaction.</li>
<li>Work closely with leadership and key stakeholders to align strategic goals and initiatives.</li>
<li>Oversee inbound and outbound engagement across social platforms, ensuring timely, empathetic, and brand-aligned interactions.</li>
<li>Deliver regular reporting that highlights community sentiment, engagement metrics, and strategic recommendations and/or actionable insights.</li>
<li>Develop and implement process improvements to enhance community care, engagement, and operational efficiency in both in owned and partner-led channels.</li>
<li>Manage and mentor Social Communities Leads and Specialists, fostering a culture of excellence, empathy, and continuous learning and ensuring the team delivers on objectives, priorities and deadlines.</li>
<li>Oversee day-to-day social listening and community engagement operations to maintain quality outputs and team efficiency.</li>
<li>Monitor global news and social trends daily to inform proactive listening and brand protection strategies.</li>
<li>Manage and evolve the library of template responses, topic tags/labels, engagement protocols and inbound categorization within tools.</li>
</ul>
Job Requirements
<ul>
<li>7+ years managing and moderating owned and public social communities, with a strong track record in brand reputation and crisis response.</li>
<li>2+ years leading and developing high-performing community teams.</li>
<li>Expertise in using and onboarding social media management tools (preferably Khoros, Talkwalker, Sprout Social or similar) for social listening, engagement, community care, and insights.</li>
<li>Strong working understanding of AI-enabled and non-AI automation in social media and community management, with the ability to evaluate, implement, and scale solutions that improve efficiency and guest experience.</li>
<li>Extensive and proven experience working with customer service teams to resolve consumer issues and improve satisfaction.</li>
<li>Exceptional writing, editing, and communication skills with a deep understanding of brand voice and tone.</li>
<li>Ability to navigate ambiguity, pivot priorities and lead calmly under pressure.</li>
<li>Demonstrated ability to exercise sound judgment in high-pressure, public-facing situations.</li>
<li>Strong leadership and team management abilities.</li>
<li>Strong strategic thinking, problem-solving capabilities, with a focus on customer satisfaction.</li>
<li>Proactive and resourceful self-starter with strong organizational and interpersonal skills.</li>
<li>Passion for travel, learning and world cultures.</li>
<li>Ability to foster optimism and resilience in dynamic, fast-paced environments.</li>
<li>Experience in internal advocacy and stakeholder education.</li>
<li>Bachelor&rsquo;s degree in marketing, journalism, PR, communications, or equivalent experience.</li> 
</ul>
What We Offer You
<ul>
<li>Highly competitive compensation plan.</li>
<li><ul><li>Salary range $125,000-$140,000 annually determined by a myriad of factors including, but not limited to, years of experience, depth of experience, individual qualifications and other relevant business considerations.</li>
<li>Employees are eligible for annual discretionary bonus.</li>
<li>401(k) plan with company match.</li>
<li>Employee Share Purchase Plan (ESPP) Viking full-time regular employees working in the United States can purchase Viking shares through payroll deductions.</li>
</ul></li><li>Full benefits including medical, dental, vision, life and disability insurance at a highly subsidized rate (some plans are fully paid by Viking).</li>
<li>Accrue 15 paid vacation days, sick time accrual by state, and 6 paid holidays per year.</li>
<li>Opportunity to take a free and/or discounted cruise.</li>
<li>Highly subsidized gym membership.</li>
<li>Discounts on theatres, theme parks, movie tickets, travel discounts through IATA membership and too many more discounts to name.</li>
</ul>
Viking is a certified Great Place to Work company. This certification is a result of our commitment to excellence, integrity and our teams&rsquo; outstanding contributions.

About Viking

Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person&reg;.

Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Cond&eacute; Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.</div>

Senior Manager, Social Communities

Explore 363+ Brand manager in Los Angeles this March. Find roles across top companies and apply now to boost your career.

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