breakdown coordinator

Cox Automotive

<div>Fleet service maintenance keeps the world moving. We're recruiting a Breakdown Coordinator to join our essential team at Cox Fleet. In this role, you will be instrumental in maintaining the seamless flow of our operations by troubleshooting the event to ensure the appropriate Service Provider is dispatched. Work hours will vary to ensure market coverage, as we provide service 24/7/365. 
 
If you're ready to ensure vehicles are road-ready and drivers are supported, let's talk! 
 
What's In It for You? 
 
Here's a sneak peek at the benefits you could experience as a Cox employee: 
<ul><li>
A competitive salary and top-notch bonus/incentive plans.</li></ul> 
<ul><li>
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.</li></ul> 
<ul><li>
Comprehensive healthcare, with multiple options for individuals and families.</li></ul> 
<ul><li>
Generous 401(k) retirement plans with company match.</li></ul> 
<ul><li>
Professional development and continuing education opportunities.</li></ul> 
<ul><li>
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.</li></ul> 
<ul><li>
Extra perks like pet insurance, employee discounts and much more.</li></ul> 
Check out all our benefits. 
 
What You'll Do 
 
You'll be responsible for coordinating and managing the logistics of fleet operations, ensuring that all vehicles are maintained and repaired promptly. You will: 
<ul><li>
Assess and assign all open events.</li></ul> 
<ul><li>
Verify proper authorization has been obtained to dispatch the event.</li></ul> 
<ul><li>
Assign the appropriate and nearest service provider to make requested repairs.</li></ul> 
<ul><li>
Advise the customer of the estimated time of arrival and follow instructions according to their requirements.</li></ul> 
<ul><li>
Inform supervisor on duty of any delays with the service provider's estimated time of arrival or problems with repairs.</li></ul> 
<ul><li>
Address problems and customer inquiries as they arise.</li></ul> 

Who You Are 
 
You are a proactive problem solver who is eager to grow their career in the automotive industry. Here's what else you bring to the table: 
 
Minimum: 
<ul><li>
High school diploma or GED and 3 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance). The right candidate could also have a different combination, such as an advanced degree or certification in a related discipline (Medium/Heavy Duty Truck Technology) or 5 years of experience in a related field (Dispatching for breakdown and/or tire, medium to heavy duty vehicle maintenance).</li></ul> 
<ul><li>
A strong knowledge of dispatching and multitasking.</li></ul> 

Preferred: 
<ul><li>
Degree in related discipline or industry experience</li></ul> 

Availability: 
<ul><li>
Class start date: June 1, 2026</li><li>
Training schedule: Monday - Friday, 8:00 am - 5:00 pm ET</li><li>
Available work schedules: TBD, but we operate in a 24/7/365 environment. Most work schedules will be either weekend, 2nd (Evening/Nights), or 3rd (Overnights) shift</li></ul> 
Help us keep the wheels turning and the engines humming. Join Cox today! 
 
USD 18.17 - 27.31 per hour 
 
Compensation: 
 
Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. 
 
Benefits: 
 
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. 
 
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. 
 
Application Deadline: 04/17/2026</div>

Breakdown Coordinator (Cox Fleet)

Dollar Car Rental - AAA Group

Role overview: The Lease Coordinator is responsible for managing day-to-day service operations and customer coordination for leased vehicles. This role serves as a key point of contact between customers, internal teams, and external service providers to ensure timely service bookings, breakdown handling, vehicle availability, and accurate reporting. The Service Coordinator plays a critical role in maintaining service quality, minimizing vehicle downtime, and supporting smooth fleet operations.Key Responsibilities: Daily Responsibilities:<ul><li>Attend to calls, emails, and WhatsApp communications from lease customers and address service-related inquiries and complaints.</li></ul><ul><li>Create service bookings and follow-up to ensure timely completion.</li></ul><ul><li>Arrange schedules for vehicle breakdowns and replacements.</li></ul><ul><li>Prepare and circulate daily reports for LCI, AGM, and REG.</li></ul><ul><li>Prepare daily vehicle location status reports for CRC, DIP, LRC, and TWA.</li></ul><ul><li>Coordinate with the Traffic team to issue NOCs upon customer request.</li></ul><ul><li>Coordinate with Sales and customers to confirm damage estimations.</li></ul><ul><li>Post charges after confirmation of damage estimations (WFC) and for off-hire vehicles.</li></ul><ul><li>Coordinate with Sales for scheduling vehicle deliveries and collections.</li></ul><ul><li>Arrange mobile services for vehicles due for onsite servicing.</li></ul><ul><li>Arrange recovery services for emergency breakdowns.</li></ul><ul><li>Monitor vehicles that are Out of Service (OOS).</li></ul><ul><li>Coordinate with the Fleet Coordinator to assign replacement fleet as required.</li></ul><ul><li>Monitor total loss and permanent replacement vehicles.</li></ul>Weekly Responsibilities:<ul><li>Follow up on vehicle registration renewals and schedule replacement vehicles for passing.</li></ul><ul><li>Follow up on pending service bookings.</li></ul><ul><li>Coordinate with relevant departments regarding OOS vehicles and pending actions.</li></ul>Monthly Responsibilities<ul><li>Review and monitor vehicle permits and ensure compliance as required.</li></ul>Skills and Qualifications:<ul><li>Bachelor&rsquo;s degree or diploma in Business Administration, Operations, or related field preferred.</li></ul><ul><li>Atleast 2&ndash;4 years in car rental, leasing, or fleet operations, with hands-on service coordination experience.</li></ul><ul><li>Vehicle servicing, breakdown recovery, OOS management, damage assessment, and fleet reporting; proficient in Microsoft Office and fleet management systems.</li></ul><ul><li>Strong customer service, communication, coordination, and multitasking skills; detail-oriented and able to work under pressure.</li></ul><ul><li>Knowledge of traffic regulations, registrations, and permits is an advantage; flexible to work extended hours if needed.</li><li>Valid UAE Driver's License .</li></ul>Job Type: Full-timePay: AED3,500.00 - AED4,000.00 per monthLicense/Certification:<ul><li>Driver's License (Required)</li></ul>Work Location: In person

Lease Coordinator

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