brokerage branch manager

Cota Coaching and Consulting

We are seeking a driven and experienced Transportation Operations & Sales Manager to lead daily trucking operations while actively growing revenue through freight sales and customer relationships. This role is responsible for optimizing fleet performance, strengthening communication across drivers and dispatch, and expanding profitable freight opportunities through brokerage activity. The ideal candidate brings a strong operational mindset, leadership capability, and a proactive approach to business development within the transportation industry.
 
#hc228861

Brokerage & Operations Manager

Cushman & Wakefield

<div>Job Title
Brokerage Specialist
Job Description Summary
The Broker Specialist will report to the Office Manager and will serve as dedicated broker support to a single fee-earner and/or team. This licensed position is responsible for support and management of client service activities, providing superior marketing, research and administrative support critical to the overall success of the broker(s). The Broker Specialist will interact with various departments within the organization on behalf of the fee-earner to ensure they are able to meet the needs of their clients. In this capacity, the Brokerage Specialist will be viewed as a direct line of communications to the fee-earner themselves.
Job Description<ul><li>
Provide business development and targeted sales/marketing support</li><li>
Manage client database</li><li>
Coordinate and assist with collecting, aggregating, and preparing data</li><li>
Manage deal pipeline &amp; deal documentation</li><li>
Manage content creation process with regards to timeline and production cycle</li><li>
Coordinate with other departments based on the needs of the fee-earner</li><li>
Internal and external client interaction</li><li>
Coordinate broker and client entertainment events (meetings, open houses, client outings, dinners, etc.)</li><li>
Collaborate with team on deliverables</li><li>
Assist with all aspects of meetings and manage active calendars for a department, service line or local brokerage services department or specialized team</li><li>
Maintain confidential department records and office files in accordance with internal company procedures</li><li>
Assist in the creation and/or editing of presentation materials including flyers, exclusives, leasing proposals case studies, email blasts and invitations, letter of intent (LOI), NDA&rsquo;s, DREARs, Referrals etc.</li><li>
Utilize standard marketing-approved templates and graphics while assisting in the creation of presentation materials, etc.</li></ul>
Qualifications You Bring:<ul><li>
Bachelor&rsquo;s Degree highly preferred</li><li>
2+ year of experience in commercial real estate, or any similar combination of education and experience</li><li>
Possess California Department of Real Estate (DRE) license or willing to obtain one during first six months of employment</li><li>
Intermediate working knowledge of Adobe Creative Suite; proficiency with Adobe InDesign.
</li><li>Experience creating and editing marketing materials</li><li>
Proficiency with Microsoft Office Suite; Excel, Word, PowerPoint, Outlook and Teams</li><li>
Argus commercial real estate software experience a plus.</li><li>
Strong writing, editing, and proofreading skills, correcting spelling, grammatical, and layout errors</li><li>
Detail oriented, able to handle multiple projects simultaneously</li><li>
Extremely professional &amp; proven record of providing excellent customer service, both internal and external clients</li><li>
Ability to work in a deadline-driven environment with strong organizational &amp; priority setting skills
</li><li>Excellent verbal and written communication skills</li><li>
Upbeat, energetic, takes initiative, dependable, takes pride in work, and works well within a team</li><li>
Excellent attendance and punctuality</li><li>
Position may require support beyond standard 8:00 am &ndash; 5:00 pm business hours</li></ul>
Physical Environment:<ul><li>
Involves work of a general office nature; typically includes extended periods of sitting and/or operation of a computer for up to 8 hours a day.</li><li>
May involve periods of standing, such as operating at machines including copiers, faxes, scanners, binding, cutting, and folding.</li></ul> 

Cushman &amp; Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. 

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate&rsquo;s experience and qualifications. 

The company will not pay less than minimum wage for this role. 

The compensation for the position is: $ 80,750.00 - $95,000.00
Cushman &amp; Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman &amp; Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: &ldquo;Cushman &amp; Wakefield&rdquo;</div>

Brokerage Specialist

Regions Financial

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
 
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
 
Job Description: 
At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The purpose of this role is to create meaningful personal connections with customers while processing transactions, identify ways for Regions to meet customer needs, and assist in resolving end to end customer service inquiries. This role offers an exciting opportunity for candidates with prior teller, limited banking, or some retail sales experience who are interested in beginning a career with opportunities for growth, development, and upward mobility.
 
Regions' mission is to make life better for our customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on the ability to bank when, where, and how they want. This requires an individual who has strong communication skills and the ability to provide personalized customer service.
 
Primary Responsibilities
 
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions
 
Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution
 
Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank
 
Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier
 
Assists branch and fellow team members with basic tasks to aid in customer problem resolution
 
Refers customers to an internal team of experts when more complex financial goals and needs are recognized
 
Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks
 
Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions
 
May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs
 
This position requires the tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act.
 
This position is incentive eligible.
 
Requirements
 
High School Diploma or GED
 
Ability to work Saturdays as needed
 
Ability to handle cash and process cash transactions
 
Ability to communicate in person, on the phone, and through electronic channels
 
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
 
Ability to walk and stand for extended periods of time
 
Ability to lift up to twenty (20) pounds
 
Preferences
 
One (1) year of banking, cash-handling, and/or customer service experience
 
Skills and Competencies
 
Ability to adhere to policies, procedures, and guidelines
 
Ability to assist customers with digital banking offerings
 
Ability to handle multiple priorities simultaneously
 
Ability to oversee large sums of cash
 
Strong customer focus and relationship-building skills
 
Position Type Full time
 
Compensation Details
 Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
 
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
 
Job Range Target: 
Minimum: $37,621.05 USD
 Median: $44,536.00 USD
 
Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
 
Benefits Information
 Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
 
Paid Vacation/Sick Time
 
401K with Company Match
 
Medical, Dental and Vision Benefits
 
Disability Benefits
 
Health Savings Account
 
Flexible Spending Account
 
Life Insurance
 
Parental Leave
 
Employee Assistance Program
 
Associate Volunteer Program
 
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
 
https://www.regions.com/about-regions/welcome-portal/benefits
 
Location Details Marion West
 Location: Marion, Arkansas
 
Equal Opportunity Employer/including Disabled/Veterans
 
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

Relationship Banker I (Marion West Branch)

Navy Federal Credit Union

<div>Overview
To manage and direct all activities of a small/medium full service branch office operation by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.
Responsibilities
<ul><li>Manage, direct and motivate the branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts</li><li>
Lead cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits</li><li>
Manage staff to ensure vault opening, closing and balancing procedures are completed</li><li>
Increase productivity of branch office by implementing relevant employee training, establishing team development goals and eliminating inefficiencies</li><li>
Lead outside marketing and promotional activities for members and potential members through financial presentations, local events and realtor/trade shows and events</li><li>
Oversee recruiting/selection, on-boarding and initial training of team members</li><li>
Administer budget, purchasing, tracking and records retention for business expenses</li><li>
Lead team to achieve and maintain product, service and business goals, including cross servicing of Navy Federal products and services</li><li>
Promote member service excellence and lead team to deliver quality service</li><li>
Liaise with other branches to support business growth and continuity of regional operations</li><li>
Analyze reports and conduct trend analysis to optimize business performance</li><li>
Analyze and solve problems without clear precedent</li><li>
Ensure compliance with all security, safety and emergency preparedness procedures</li><li>
Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.</li><li>
Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures using established guidelines</li><li>
Resolve employee concerns by ensuring employees receive mediation to resolve issues in somewhat difficult situations</li><li>
Perform supervisory/managerial responsibilities:<ul><li>
Manage daily activities</li><li>
Ensure adequate/skilled staffing; select employees</li><li>
Establish performance goals and priorities</li><li>
Prepare, conduct and review performance appraisals</li><li>
Develop, mentor, and counsel staff</li><li>
Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)</li><li>
Ensure section/branch goals and objectives align with division/department strategy</li><li>
Ensure efficiency of operations</li></ul></li><li>
Perform other duties as assigned</li></ul>
Qualifications
<ul><li>Three years&rsquo; experience in grade level 76 (or higher) or applicable external experience</li><li>
Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience</li><li>
Experience in leading and managing in diverse and complex operational environments</li><li>
Advanced knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts</li><li>
Advanced knowledge of multiple financial products such as consumer mortgage loan, credit cards, and/or savings/checking accounts</li><li>
Advanced knowledge of functions relating to cash and ATM operations</li><li>
Working knowledge of financial institution and lending practices, principles and regulations</li><li>
Working knowledge of retail banking industry best practices</li><li>
Experience in member/customer service operations</li><li>
Experience in responding to requests regarding complex financial information/data</li><li>
Experience in supervising and leading employees</li><li>
Experience in training and developing staff</li><li>
Exposure to developing/maintaining community and command relations</li><li>
Ability to manage multiple priorities independently and/or in a team environment</li><li>
Effective skill analyzing statistics and reports to determine business performance and trends</li><li>
Effective organizational, planning and time management skills</li><li>
Effective skill exercising initiative and using good judgment to make sound decisions</li><li>
Effective skill interacting with staff, management, vendors and members diplomatically and tactfully</li><li>
Effective verbal and written communication skills</li><li>
Effective word processing and spreadsheet software skills</li></ul>
Desired Qualifications<ul><li>
Bachelor's Degree in Accounting, Business Administration or the equivalent combination of training, education, and experience</li><li>
Working knowledge of Navy Federal products, services, programs, policies and procedures</li></ul>
Hours: Available Monday - Saturday: hours based on business needs.
Location: 7870 Alexander Promenade Place Suite 125, Raleigh, North Carolina 27617
Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. 
Our approach to careers is simple yet powerful: Make our mission your passion.<ul><li> 
Fortune 100 Best Companies to Work For 2025</li></ul><ul><li> 
Yello and WayUp Top 100 Internship Programs</li></ul><ul><li> 
Computerworld&reg; Best Places to Work in IT</li></ul><ul><li> 
Newsweek Most Loved Workplaces</li></ul><ul><li> 
2025 PEOPLE&reg; Companies That Care</li></ul><ul><li> 
Newsweek Most Trustworthy Companies in America</li></ul><ul><li> 
Military Times 2025 Best for Vets Employers</li></ul><ul><li> 
Best Companies for Latinos to Work for 2025</li></ul><ul><li> 
Forbes&reg; 2025 America's Best Large Employers</li></ul><ul><li> 
Forbes&reg; 2025 America's Best Employers for New Grads</li></ul><ul><li> 
Forbes&reg; 2025 America's Best Employers for Tech Workers</li></ul><ul><li> 
2025 RippleMatch Campus Forward Award Winner for Overall Excellence</li></ul><ul><li> 
Military.com Top Military Spouse Employers 2025</li></ul><ul><li> 
2025 Handshake Early Talent Award</li></ul> 

From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. 
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law. 
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status. 
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team&rsquo;s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site. 
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process. 
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.</div>

Manager, Branch Office - Brier Creek Parkway

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
 
Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.
 
Job Description: 
At Regions, the Relationship Banker I is responsible for providing an exceptional customer experience, both on the cash line and on the phone, and contributing to improving the financial wellness of our customers. The purpose of this role is to create meaningful personal connections with customers while processing transactions, identify ways for Regions to meet customer needs, and assist in resolving end to end customer service inquiries. This role offers an exciting opportunity for candidates with prior teller, limited banking, or some retail sales experience who are interested in beginning a career with opportunities for growth, development, and upward mobility.
 
Regions' mission is to make life better for our customers and communities. The successful candidate should be ambitious and adaptable with a desire to educate customers on the ability to bank when, where, and how they want. This requires an individual who has strong communication skills and the ability to provide personalized customer service.
 
Primary Responsibilities
 
Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions
 
Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution
 
Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank
 
Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier
 
Assists branch and fellow team members with basic tasks to aid in customer problem resolution
 
Refers customers to an internal team of experts when more complex financial goals and needs are recognized
 
Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks
 
Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions
 
May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs
 
This position requires the tracking of time for hours worked in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act.
 
This position is incentive eligible.
 
Requirements
 
High School Diploma or GED
 
Ability to work Saturdays as needed
 
Ability to handle cash and process cash transactions
 
Ability to communicate in person, on the phone, and through electronic channels
 
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
 
Ability to walk and stand for extended periods of time
 
Ability to lift up to twenty (20) pounds
 
Preferences
 
One (1) year of banking, cash-handling, and/or customer service experience
 
Skills and Competencies
 
Ability to adhere to policies, procedures, and guidelines
 
Ability to assist customers with digital banking offerings
 
Ability to handle multiple priorities simultaneously
 
Ability to oversee large sums of cash
 
Strong customer focus and relationship-building skills
 
Bilingual candidate, English and Spanish, preferred
 
Position Type Full time
 
Compensation Details
 Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
 
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
 
Job Range Target: 
Minimum: $41,581.16 USD
 Median: $49,224.00 USD
 
Incentive Pay Plans: This role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals.
 
Benefits Information
 Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.
 
Paid Vacation/Sick Time
 
401K with Company Match
 
Medical, Dental and Vision Benefits
 
Disability Benefits
 
Health Savings Account
 
Flexible Spending Account
 
Life Insurance
 
Parental Leave
 
Employee Assistance Program
 
Associate Volunteer Program
 
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.
 
https://www.regions.com/about-regions/welcome-portal/benefits
 
Location Details Kendale Lakes
 Location: Miami, Florida
 
Equal Opportunity Employer/including Disabled/Veterans
 
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

Relationship Banker I (Kendale Lakes Branch - Miami)

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Summary
 
 
 
 The incumbent is responsible for development and integration of all QNB Financial Services (QNBFS) Customer Service delivery channels including Call Centre and Customer Service Help Desk. This includes overseeing the creation, management and development of the Company&rsquo;s Website, Online trading portal, Mobile applications, Notification messages and all customer-facing applications. The Assistant Manager will be responsible to ensure all branding plans / materials, and advertisements are up to QNBFS / QNB branding guidelines. In addition, the role will encompass oversight in leading, training and development of a team of customer service executives and call center dealers in providing efficient and quality service to customers while adhering to defined policies and procedures by QNB, QNBFS, the exchanges and regulators.
 
 
 Main Responsibilities
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Creating of Key Performance Indicators (KPIs) for the customer service / Call Centre performance monitoring and quality measurement purposes.
 </li>
 <li>
 Ensure that Customer Service and Call Centre staffs achieve performance objectives with the aim of contributing to volume, revenue, and profit.
 </li>
 <li>
 Provide input in related budgets to facilitate the delivery and execution of the company budget and strategy.
 </li>
 <li>
 Actively evaluate and ensure applying security and compliance requirements in the company&rsquo;s service delivery channel in consultation with information security and IT to minimize or eliminate opportunity for fraud and defalcation.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Assistant Manager Customer Service.
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Act within the limits of the powers delegated to the incumbent.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Enhance the Group&rsquo;s image through pro-active customer-driven servicing of their needs.
 </li>
 <li>
 Maintain regular contact with QNBFS Business Heads, Managers and leaders to ensure full integration and fit of Branding &amp; Advertising goals and objectives with Business goals and objectives.
 </li>
 <li>
 Provide cross-sell leads to sales teams and ensure timely follow-up to ensure conversion.
 </li>
 <li>
 Monitor service quality indicators, and take corrective measures to ensure highest level of customer satisfaction and ensures all problems/complaints/queries handled quickly, efficiently and tactfully.
 </li>
 <li>
 Responsible for adhering to Group Communication guidelines in the look and feel of each delivery channel and customer segment.
 </li>
 <li>
 Timely resolution of escalated customer complaints
 </li>
 <li>
 To assist customers in all their queries on QNBFS&rsquo; product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Increase customer satisfaction by developing, motivating and mentoring the Customer Service and Call Centre staff to achieve desired levels of quality, customer service and productivity.
 </li>
 <li>
 Actively evaluate / ensure security and compliance requirements are built into every self-service delivery channel in consultation with information security and IT to minimize or eliminate opportunity for fraud and defalcation.
 </li>
 <li>
 Use ongoing market research to develop service delivery channels that attract new customers to company and retain existing customers.
 </li>
 <li>
 Continuously revisit services delivery channels in order to identify emerging customer service opportunities and provide workable solutions.
 </li>
 <li>
 Promote the utilization of delivery channels to the company customers through marketing activities.
 </li>
 <li>
 Responsible for establishing and monitoring service level agreements with internal and external service providers to ensure high availability of every service channel that exceeds customer expectations.
 </li>
 <li>
 Works closely with Heads of Departments and segments to develop distribution via multi channels to support segment strategies.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Maintain customer services area files, database, records, registers and logs under control.
 </li>
 <li>
 Lead and direct the daily activities for Customer Service and Call centre unit including, but not limited to; Checking customers&rsquo; applications for different types of products and services:
 </li>
 <li>
 Conducting the beginning of day testing activity for all customer facing applications (Borsat, Wasata, QNBFS Trade, QNBFS Mobile Trading Application, QNBFS Trade Pro and all order status)
 </li>
 <li>
 Managing all the IPOs that take place in Qatar Stock Exchange and be the QNBFS representative with all QNB stakeholders for any new IPOs.
 </li>
 <li>
 Authorizing customers&rsquo; requests,
 </li>
 <li>
 Authorizing the daily work of the customer services staff,
 </li>
 <li>
 Following up suspended accounts especially active / inactive accounts with expired documents who still have cash or / and shares.
 </li>
 <li>
 Ensure implementation of all audit recommendations and minimize occurrence of any deviations during audit checks
 </li>
 <li>
 Act as the first point of contact for customers, especially for new customers, answer their queries and provide information about various products and services offered by QNBFS.
 </li>
 <li>
 Preparing management reports such as monthly / weekly clients turn over.
 </li>
 <li>
 Ensure that the team is adequately trained with correct service and product knowledge to enable them to carry out their Customer Service and Call Centre duties.
 </li>
 <li>
 Drive a level of excellence through the team that ensures a "world class" customer experience for every point of contact.
 </li>
 <li>
 Ensure implementation of Group&rsquo;s guidelines and recommend improvements to the same.
 </li>
 <li>
 Forecast volumes of customer interactions and work force requirements and manage effectively the staffing requirements for each task.
 </li>
 <li>
 Highlight process deficiencies where applicable, validate and provide quality inputs on process improvements based on feedback from customers.
 </li>
 <li>
 Implement UAT related to QNBFS projects.
 </li>
 <li>
 Ensure QNBFS business continuity.
 </li>
 <li>
 Continuous Improvement: [add if they have subordinates]
 </li>
 <li>
 Set examples by leading improvement initiatives through cross-functional teams ensuring successes.
 </li>
 <li>
 Identify and encourage people to adopt practices better than the industry standard.
 </li>
 <li>
 Continuously encourage and recognize the importance of thinking out-of-the-box within the team.
 </li>
 <li>
 Encourage, solicit and reward innovative ideas even in day-to-day issues.
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Provide training to the customer services team as and when needed and solve difficulties beyond their expertise.
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 </li>
 <li>
 Hold meetings with staff and assess their performance and your teams overall performance on a regular basis.
 </li>
 <li>
 Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members.
 </li>
 <li>
 Legal, Regulatory, and Risk Framework Responsibilities:
 </li>
 <li>
 Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
 </li>
 <li>
 Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
 </li>
 <li>
 Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
 </li>
 <li>
 Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
 </li>
 <li>
 Maintain appropriate knowledge to ensure full qualification to undertake the role.
 </li>
 <li>
 Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
 </li>
 <li>
 Attend mandatory (internal and external) seminars as instructed by the Bank.
 </li>
 <li>
 Other:
 </li>
 <li>
 Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
 </li>
 <li>
 Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
 </li>
 <li>
 Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
 </li>
 <li>
 All other ad hoc duties/activities related to QNB that management might request from time to time.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study).
 </li>
 <li>
 At least 4 years of relevant experience, preferably within a highly rated international bank.
 </li>
 <li>
 Knowledge about Qatar Financial Markets Authority (QFMA) &amp; Qatar Exchange (QE) regulations.
 </li>
 <li>
 Highly customer-oriented.
 </li>
 <li>
 Excellent oral and written communication skills (including report writing) in English and Arabic.
 </li>
 <li>
 Good interpersonal and presentation skills.
 </li>
 <li>
 Understanding of the relevant laws, regulations, and practices.
 </li>
 <li>
 Ability to make decisions and follow through with initiatives.
 </li>
 <li>
 Personal integrity and self-management.
 </li>
 <li>
 Planning, organising, and analytical ability.
 </li>
 <li>
 Results oriented.
 </li>
 <li>
 Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 <li>
 Copy of Birth Certificate
 </li>
 </ul>
</div>

QNB3468 - Senior Manager - Customer Service (Qatarization)

HomeServices of America

<div>Under the direct supervision of the Regional Manager for General Brokerage, performs administrative duties that are highly confidential in nature, requiring comprehensive knowledge of organizational policies, practices, and procedures. Assumes responsibility for quality and quantity of work. Regular, predictable and dependable attendance is essential to satisfactory performance of this job.

Key Responsibilities:
<ul>
<li>Provides overall support to the SVP/Regional Manager for correspondence, reports, meetings, etc. that are highly confidential and sensitive to the operations of the company.</li>
<li>Prepare correspondence, documents and reports; originates some correspondence as instructed by the Sr. VP/Regional Manager.</li>
<li>Arrange appointments, Teams and Zoom meetings; maintains calendars. Prepares agenda and participates in meetings as needed and takes minutes.</li>
<li>Makes travel arrangements for Sr. VP/Regional Manager and maintains expense reports.</li>
<li>Answers telephones, assisting with questions as necessary; accommodates visitors.</li>
<li>Reads and reviews mail, determining which mail is to be answered, and which must be brought to the attention of the Sr. VP/Regional Manager.</li>
<li>Maintains all general (subject) files.</li>
<li>Handles personal correspondence and other personal items for Sr. VP/Regional Manager.</li>
<li>Performs office administrator&rsquo;s duties as needed.</li>
<li>Participates in recruiting, selecting, training and motivating staff for the branch office(s) and contributing to fulfilling the company-wide objectives. Developing staff training programs and conducting orientation for new employees.</li>
<li>Supporting the Sr. VP/Regional Manager in developing, recommending and implementing programs and long-range objectives designed to enhance the business strategy and enable it to achieve its goals relative to profitability, cost control and organizational effectiveness.</li>
<li>Promotes affiliated company businesses and work to increase capture rate of the affiliates.</li>
<li>Stay up to date on the market, trends, skills, technology and related sales skills.</li>
<li>Marketing support for the Sr. VP/Regional Manager.</li>
<li>Production tracking and reporting.</li>
<li>Acts as Liaison between employees of region and HR, performing interviews and recommendations to managers and Sr. VP/Regional Manager and maintains those HR records.</li>
<li>Perform any additional responsibilities as requested or assigned.</li>
</ul>
Requirements:

Job Requirements:
<ul>
<li>Associate&rsquo;s degree or higher education level preferred</li>
<li>7-10 years directly related administrative experience, of which at least three years&rsquo; experience supporting an executive, or combination of training and experience to perform requisite duties</li>
<li>Must possess strong administrative skills, including shorthand or fast notes; the ability to organize and prioritize work; and ability to handle confidential and sensitive information</li>
<li>Must possess excellent oral and written communications skills as well as excellent computer skills</li>
<li>Must possess outstanding interpersonal skills and the ability to coordinate several projects simultaneously</li>
<li>General knowledge of real estate business preferred</li>
</ul>
We offer a full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP)

Equal Opportunity Employer</div>

Regional Administrator

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