business analyst sales operations

Eminence Technology

About the Role:We are seeking a highly skilled Technical Business Analyst &ndash; Post Sales to act as a bridge between clients and the technical team after project delivery. The role involves managing client relationships, gathering enhancement requirements, analyzing system workflows, and ensuring smooth support operations to maximize customer satisfaction and retention.Key Responsibilities:<ul><li>Collaborate with clients post-implementation to understand business needs, system issues, and enhancement requests.</li><li>Analyze functional and technical requirements for post-sales changes, updates, and optimizations.</li><li>Document change requests, create functional specifications, and ensure proper sign-off from stakeholders.</li><li>Act as a liaison between the client and development/QA teams for smooth delivery of updates.</li><li>Provide ongoing product knowledge, training, and support to clients.</li><li>Track and monitor post-sales deliverables, ensuring timely resolution of tickets/issues.</li><li>Conduct gap analysis to identify opportunities for improvement and automation.</li><li>Assist in creating post-implementation reports, customer feedback analysis, and performance metrics.</li><li>Maintain strong customer relationships to encourage repeat business and referrals.</li></ul>Required Skills &amp; Qualifications:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, Business Administration, or related field.</li><li>2&ndash;5 years of experience as a Business Analyst, preferably in IT/software services (post-sales or support-focused).</li><li>Strong knowledge of SDLC, Agile methodologies, and requirement analysis.</li><li>Hands-on experience with tools like JIRA, Confluence, Trello, or ClickUp for requirement and task tracking.</li><li>Ability to create BRDs, FRDs, user stories, process flows, and wireframes.</li><li>Strong technical understanding of web &amp; mobile applications, APIs, and integrations.</li><li>Excellent communication and stakeholder management skills.</li><li>Problem-solving mindset with strong analytical and documentation skills.</li></ul>Good to Have:<ul><li>Knowledge of CRM, ERP, or SaaS-based products.</li><li>Experience in post-sales client management or customer success.</li><li>Basic SQL or API testing knowledge for requirement validation.</li></ul>Job Types: Full-time, PermanentPay: &#8377;30,000.00 - &#8377;60,000.00 per monthWork Location: In person

Business Analyst- Post sales

Wolters Kluwer

<div><div>About the Role: 
As a Sales Operations Analyst, you'll be an integral part of our sales team, providing essential support that enhances the efficiency and effectiveness of our sales processes. In this foundational role, you'll assist with core operational tasks and help lay the groundwork for impactful sales strategies. Your contributions will be critical in keeping our sales operations running smoothly and setting the stage for our organization's sales success. 
 
Responsibilities:</div><div><ul><li><div>
Works U.S. Eastern Business Hours</div></li></ul></div><div><ul><li><div>
Communicates frequently with Sales and Sales Ops teams to communicate technical specifications.</div></li></ul></div><div><ul><li><div>
Chase and traffic creative using Google Ad Manager.</div></li></ul></div><div><ul><li><div>
Maintain and communicate project schedules, goals, and dependencies within Salesforce.</div></li></ul></div><div><ul><li><div>
Communicate reporting logins and needs to Campaign Management team.</div></li></ul></div><div><ul><li><div>
Provides insights and reporting to team members managing month-end campaign reconciliation for the Billing Department.</div></li></ul></div><div><ul><li><div>
Partners with internal teams for supporting digital advertising business.</div></li></ul></div><div><ul><li><div>
Regularly report status to Ad Ops team management.</div></li></ul></div><div><ul><li><div>
Prioritize projects and manage internal stakeholder expectations while balancing competing opportunities and tasks like pulling screenshots and all online reporting.</div></li></ul></div><div><ul><li><div>
Communicate actionable findings to non-technical audience in clear and concise language.</div></li></ul></div><div> 
Skills: 
<ul><li>Data Entry: Accurate and timely input of sales data into systems.</li><li>Microsoft Office: Basic proficiency in Word, Excel, and PowerPoint.</li></ul></div><ul><li>Google Ad Manager: Familiarity with digital advertising platforms.</li><li>Communication: Clear and concise verbal and written communication.</li><li>Time Management: Ability to manage time effectively and prioritize tasks.</li><li>Customer Service Orientation: Basic understanding of customer service principles.</li><li>Attention to Detail: Meticulous attention to detail in documentation and data entry.</li><li>Team Collaboration: Willingness to work as part of a team to achieve common goals.</li><li>Sales Tools: Introduction to sales tools and basic operations.</li></ul> 
Level criteria P1 (for internal use only): 
<ul><li>Requires basic knowledge of theories, principles and concepts within discipline</li><li>Applies general knowledge of business and industry gained through education or experience</li><li>Performs routine assignments and uses established policies and procedures to solve standard problems</li><li>Receives instruction, guidance and direction from more senior level team member</li><li>Impacts own work and has limited impact on work team</li><li>Communicates straightforward information</li></ul><div></div><div>
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.</div></div>

Sales Operations Analyst - Ad Ops

ATHGADLANG

About the roleThe Sales Operations and Power BI Analyst plays a pivotal role in driving business success by leveraging expertise in business intelligence, sales operations, and Go-To-Market strategies. With a strong foundation in Retail markets, this role consolidates and transforms diverse data sources into actionable insights that empower Key Account Managers, Operational Managers, and Senior Leadership.The role demands a high level of business acumen, attention to detail, and the ability to deliver value-driven recommendations in a dynamic environment. As a critical link between data and decision-making, this role focuses on improving salesforce effectiveness, optimizing operations, and enhancing business intelligence capabilities through robust reporting and advanced analytics.Your responsibilitiesYou're proactive and thrive on making a significant impact in a fast-paced setting. - Demonstrated ability in both financial and commercial analysis. - Exceptional at interpreting data, market trends, and translating them into actionable sales directives.Data Integration &amp; ReportingDashboard Development:-Create dynamic, interactive dashboards using Power BI with advanced DAX functions. -Provide tailored reports and visualizations for various stakeholders, including senior leadership and operational teams.Sales Performance Analytics:-Monitor and analyse key metrics such as sales growth, channel performance, and product trends. -Deliver insights and predictive analytics to inform strategic decisions and resource allocationAutomation &amp; Optimization: -Streamline data workflows by implementing automated extraction, transformation, and refresh schedules. -Optimize reporting systems for scalability and efficiency, reducing manual effort and improving accuracy.Stakeholder Engagement:-Partner with sales and leadership teams to align data-driven solutions with business goals. -Collaborate on sales target setting, forecasting, and performance tracking - Confident in your communication skills, able to convey complex information succinctly. - Collaborative in nature, with a track record of working effectively within diverse teams.Standardization &amp; Governance:-Develop scalable data models and standardized reporting frameworks to support consistent and reliable analysis. -Maintain documentation and uphold data governance best practices.The experience we're looking for Bachelor&rsquo;s degree in business Intelligence, Data Analytics, Mathematics, Computer Science, or a related field. Proven experience in Power BI development and sales performance analysis. Strong understanding of FMCG and Retail markets. Familiarity with Go-To-Market strategies and sales operations. Experience with data governance and compliance practices is a plus.Technical Skills:-Proficiency in Power BI, including advanced DAX functions, data modelling, and interactive dashboard creation. -Experience with ETL processes, including data extraction, transformation, and automation. -Familiarity with data integration tools and techniques (Power Query, APIs, CRM/ERP platforms). -Strong understanding of sales data, forecasting, and predictive analytics.Soft Skills:-Excellent problem-solving and analytical abilities with a detail-oriented approach. -Strong business acumen with the ability to translate complex data into actionable insights. -Effective collaboration and communication skills to work across teams and with senior stakeholders. -Proactive, adaptable, and capable of thriving in a fast-paced, dynamic environment.Job Types: Full-time, Contract Contract length: 6 monthsPay: AED10,000.00 - AED12,000.00 per monthExpected Start Date: 25/10/2025

Sales Operation PBI Analyst

Glow Beauty On Demand

Job Title Business Analyst Manufacturing Operations Job Description Business Analyst Manufacturing Operations Role Summary Capgemini Engineering is looking for a skilled Business Analyst to optimize manufacturing operations through process mapping, gap analysis, and data-driven recommendations. This role involves collaborating with cross-functional teams to support Industry 4.0 transformation initiatives, enhance business performance, and ensure successful implementation of digital solutions. Employment Overview Job Location: Dubai, UAE Industry: Information Technology and Services Function: Business Analysis Salary: 22000-28000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Job Type: Full-time Key Responsibilities * Gather and document business requirements from stakeholders and translate them into functional specifications * Conduct gap analysis to identify inefficiencies and propose process improvements * Develop process flows, business cases, and user stories for solution design * Collaborate with IT, operations, and finance teams to align requirements and solutions * Support Agile/Scrum-based project management activities including planning, tracking, and reporting * Perform data analysis to identify trends and inform business decisions * Assist in creating and executing test plans to validate new systems and processes * Provide end-user training and ongoing support for new solutions and tools Ideal Profile * Bachelor s degree in Business Administration, Information Systems, Manufacturing Operations Engineering, or related field * 4+ years of experience as a Business Analyst within a manufacturing operations context * Proven experience in Industry 4.0 or Smart Manufacturing initiatives * Proficient in business process modeling tools, PowerPoint, and Excel * Strong analytical and problem-solving abilities with excellent attention to detail * Familiarity with Agile/Scrum methodologies * Certifications like CBAP or PMI-PBA are a plus * Excellent interpersonal and communication skills Why Join Capgemini * Flexible work arrangements including remote and hybrid options * Career development programs with opportunities for global mobility * Access to certifications and training in cutting-edge technologies * A diverse and inclusive workplace that values innovation and collaboration About Capgemini Capgemini is a global leader in technology and engineering services, operating in more than 50 countries with over 340,000 professionals. The company specializes in digital transformation, sustainable solutions, and advanced technology services, helping clients accelerate business growth and achieve measurable impact through AI, cloud, data, and automation. Looking to hire top talent for digital transformation roles in UAE? Post jobs free with employer credits on our leading job board today. Post Details

Business Analyst Manufacturing Operations

Commerce Bank

<div>About Working at Commerce
Building a career here is more than just steps on a ladder. It&rsquo;s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn&rsquo;t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you&rsquo;ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You&rsquo;ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let&rsquo;s talk. 
Compensation Range
Annual Salary: $70,500.00 - $94,500.00 (Amount based on relevant experience, skills, and competencies.)
About This Job
The main purpose of this job is to partner with business process owners to understand and document processes, as well as identify and design automation solutions.
Essential Functions
<ul><li>Plan and lead Agile discovery meetings with business process owners and developers</li><li>
Work with business process owner to observe processes to analyze steps, interdependencies, and required applications</li><li>
Think creatively to identify opportunities, non-technical or technical solutions, while completing and refining the cost benefit analysis</li><li>
Create feasible action plans for the solutions to be implemented</li><li>
Create automation design documents and validate with business process owners</li><li>
Document existing and changing requirements while influencing for the optimal solution</li><li>
Improve existing processes with either non-technical or technical solutions</li><li>
Obtain required test data; plan and validate functional &amp; quality assurance testing</li><li>
Collaborate with project stakeholders for test scripts, QA, and deployment</li><li>
Develop and perform rigorous User Acceptance Testing, in conjunction with process owners and project team</li><li>
Perform other duties as assigned</li></ul>
Knowledge, Skills &amp; Abilities Required<ul><li>
Intermediate knowledge of business analysis, including how to utilize flow charts</li><li>
Ability to work with a range of technologies including RPA, OCR, and eSignature platforms</li><li>
Ability to liaise between developers and process owners to identify and design automations</li><li>
Strong problem-solving and logic-based reasoning skills</li><li>
Ability to produce clear and concise documentation</li><li>
Ability to work in an agile environment</li><li>
Ability to conduct interviews and build relationships across business, functions, and IT stakeholders</li><li>
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities</li><li>
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills</li><li>
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values</li><li>
Intermediate level proficiency with Microsoft Word, Visio, Excel, Teams and Outlook</li></ul>
Education &amp; Experience<ul><li>
Bachelor's degree in Information Technology, Business, Math, Engineering, Marketing, or related field or equivalent combination of education and experience required</li><li>
3+ years experience in process evaluation, deconstruction and improvement, and experience in IT solutioning, test planning, test execution, and remediation required</li><li>
Interest or experience in RPA technology preferred</li><li>
Six Sigma Green Belt certification preferred</li></ul><ul><li>Hybrid Schedule: In office 2 days per week</li></ul>
**Level of role is determined by knowledge, experience, skills, abilities, and education
***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Business Analyst II - Bank Operations or Senior Business Analyst - Bank Operations level job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $70,500 to $94,500 annually.
#LI-Hybrid
The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
Location: 922 Walnut St, Kansas City, Missouri 64106
Time Type:
Full time</div>

Business Analyst - Bank Operations

Light & Wonder

<div>Gaming:
Welcome to the world of land-based gaming. At Light &amp; Wonder, it&rsquo;s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.
Position Summary
Experience: 1 to 3 Years
Sales Operations &amp; Process Support
<ul><li>Create and manage customer quotes
</li><li>Ensure all quotes comply with internal policies and customer agreements.
</li><li>Provide first-line support and training to sales users on Salesforce functionality and best practices.
</li><li>Help maintain and organize key sales documentation, license trackers, and templates.
</li></ul>Salesforce Administration &amp; CRM Management
<ul><li>Enter and assist in maintaining all relevant opportunity in Salesforce ensuring accuracy and data hygiene.
</li><li>Support sales with management of quote attachments, and pricing approvals in Salesforce.
</li><li>Assist with updating Salesforce account information for more accurate account analysis and quoting.
</li><li>Provide first-line support to sales users on Salesforce functionality and best practices.
</li></ul>Sales Enablement and Admin Support
<ul><li>Support new sales rep onboarding with tools access, and documentation.
</li></ul>Qualifications, Knowledge, Skills &amp; Abilities
&bull; 1&ndash;3 years of experience in Sales Operations, Sales Administration, or similar role.
&bull; Proven experience working with Salesforce CRM&mdash;data entry, opportunity management, reporting, and process creation.
&bull; Experience with quoting processes, especially in software and services environments.
&bull; Strong Microsoft Office skills
&bull; Excellent attention to detail, time management, and communication skills.
&bull; Self-starter with the ability to manage multiple priorities in a fast-paced environment.
Qualifications</div>

Associate Sales Operations Analyst (Sales Operation & Salesforce)

INDIAN COUNSELLING SERVICES

Job SummaryWe are looking for a dedicated and detail-oriented Quality Analyst (QA) to monitor, evaluate, and improve the quality of counselling and client interactions within the organization. The ideal candidate will have prior experience in quality assessment, counselling audits, or customer support evaluation, and a passion for maintaining high service standards that enhance client satisfaction and retention.Roles and ResponsibilitiesQuality Monitoring &amp; Evaluation:* Audit counsellor calls, chat interactions, and emails to ensure compliance with company standards and counselling ethics.* Evaluate communication skills, accuracy, empathy, and process adherence.* Identify service gaps and areas for improvement.Performance Feedback &amp; Coaching:* Provide constructive feedback and coaching to counsellors based on evaluation results.* Work closely with Team Leaders to drive continuous performance improvement.* Conduct regular calibration sessions to align quality benchmarks.Reporting &amp; Documentation:* Prepare daily, weekly, and monthly quality reports and performance dashboards.* Maintain audit logs, evaluation sheets, and issue trackers.* Share insights on quality trends and training requirements with management.Process Improvement &amp; Compliance:* Identify recurring issues and suggest corrective measures or training interventions.* Ensure adherence to company policies, client confidentiality, and service protocols.* Support the development of new quality frameworks or SOP updates.Customer Experience Enhancement:* Monitor and analyze feedback from clients to identify improvement opportunities.* Recommend strategies to improve the overall counselling experience and service quality.Educational Qualification:Required: Bachelor&rsquo;s Degree in any stream (preferably in Psychology, Education, or Business Administration).Experience Required:Minimum 6 months to 2 years of experience in Quality Analysis, Counselling Audit, or Customer Support Quality in an education or counselling-based organization.Job Types: Full-time, PermanentPay: &#8377;15,000.00 - &#8377;25,000.00 per monthWork Location: In person

Quality Analyst-Sales Operations

Search 10000+ Business analyst sales operations jobs near you this October. New roles added regularly across leading industries. Apply today.