business analyst tech ai

McKinsey & Company

<div><div><div><div><div><div><div>Job ID: 103528</div></div></div></div><div></div><div><ul><div>
Atlanta</div><div>
Miami</div><div>
New Jersey</div><div>
Washington DC</div></ul></div><div></div><div><div><div><br>
</div></div></div></div><div><p>
Do you want to do work that matters, alongside supportive leaders who will help you grow faster than you ever thought possible? Are you a creative problem-solver who is energized by challenges? You&rsquo;ve come to the right place.</p><div><p>
YOUR IMPACT</p><div><div><p>
As a Business Analyst with the Tech &amp; AI at McKinsey practice, you will join a client service team and take ownership of a workstream to solve some of the toughest challenges our clients face.</p><p></p><p>
Your clients aren&rsquo;t just any clients, they're some of the most influential organizations around, from Fortune 500 giants to innovative startups. We will expect you to go the extra mile, delivering solutions that solve immediate problems and drive long-term changes. We&rsquo;ll rely on your judgment and integrity to ensure our recommendations are effective and long-lasting.</p><p></p><p>
You will take on a role that goes beyond advising. You&rsquo;ll be at the heart of the action&mdash;helping to uncover the true challenges behind a client&rsquo;s strategy and creating actionable plans that drive real change. Working alongside clients and other McKinsey colleagues, you&rsquo;ll combine research, analyzing data, interviews, and brainstorming to generate fresh insights and breakthrough solutions. Your commitment to our values will be crucial in earning our clients' trust and delivering results that matter.</p><p></p><p>
As you collaborate directly with clients, you&rsquo;ll help them deliver breakthrough products, experiences, and business, both on technology and non-technology topics, as well as solve problems, refine strategies, and implement transformations. By equipping them with the tools and knowledge to continue innovating and improving after we&rsquo;ve left, you&rsquo;ll ensure the impact of our work endures. In doing so, you&rsquo;ll uphold McKinsey&rsquo;s commitment to making a meaningful difference in the industries and communities we serve.</p></div></div></div><div><p>
YOUR GROWTH</p><div><p>
Driving lasting impact and building long-term capabilities with our clients is not easy work. You are the kind of person who thrives in a high performance/high reward culture - doing hard things, picking yourself up when you stumble, and having the resilience to try another way forward.</p><p></p><p>
In return for your drive, determination, and curiosity, we'll provide the resources, mentorship, and opportunities you need to become a stronger leader faster than you ever thought possible. Your colleagues&mdash;at all levels&mdash;will invest deeply in your development, just as much as they invest in delivering exceptional results for clients. Every day, you'll receive apprenticeship, coaching, and exposure that will accelerate your growth in ways you won&rsquo;t find anywhere else.</p><p></p><p>
When you join us, you will have:</p><p></p><div><ul><li>
Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.</li><li>
A voice that matters: From day one, we value your ideas and contributions. You&rsquo;ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.</li><li>
Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm&rsquo;s diversity fuels creativity and helps us come up with the best solutions for our clients. Plus, you&rsquo;ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.</li><li>
World-class benefits: On top of a competitive salary (based on your location, experience, and skills), we provide a comprehensive benefits package to enable holistic well-being for you and your family.</li></ul></div></div></div></div></div><div><div><div><p>
YOUR QUALIFICATIONS AND SKILLS</p><div><div><div><ul><p>
An undergraduate degree in computer science/engineering, data science or another engineering/technical field with less than 3 years of work experience</p><p>
Ability to create work product-focused materials / outputs, which may include PowerPoint decks, Excel models, articles, or other written deliverables</p><p>
Ability to work or attend meetings outside of traditional business hours or take on projects with limited or no notice at times</p><p>
Excellent organizational capabilities, including the ability to initiate tasks independently and see them through to completion</p><p>
Proficient in rational decision making based on data, facts, and logical reasoning</p><p>
Exceptional time management to meet your responsibilities in a complex and largely autonomous work environment</p><p>
Ability to travel to and work in varying environments that may be challenging and/or not accessible (e.g., factories, hospitals, mines)</p><p>
Strong communication skills, both verbal and written, in English and local office language(s), with the ability to adjust your style to suit different perspectives and seniority levels</p></ul></div></div></div></div></div></div><div><div><div><div>
Please review the additional requirements regarding essential job functions of McKinsey colleagues.</div>
<div>Our unwavering commitment to integrity drives everything we do, guiding us to always act in the best interests of our clients, our people, and the communities we serve.</div></div></div></div></div>

Business Analyst - Tech & AI

The Home Depot

<div><p><b>Position Purpose:
</b></p><p>The Senior Analyst, Program Management - AI / Automation Enablement, is the functional lead and execution engine for high-impact AI-powered solutions. This role bridges the gap between business strategy and technical delivery, translating the needs of Online Merchants and Brand Advocates into scalable, automated workflows.</p><p></p><p>
Reporting to the Senior Manager, this individual is responsible for the day-to-day management of a &quot;Balanced Team&quot; (Data Science, IT, and UX), ensuring that technical roadmaps are aligned with business realities. The Senior Analyst combines a strong grasp of data architecture and SQL/data warehousing with a product-centric mindset to drive the development, integration, and adoption of agentic systems across a 1&ndash;2 year program horizon.</p><p></p><p><b>
Key Responsibilities:</b></p><ul><li><p>
25% Cross-Functional Coordination - Balanced Team Leadership: Lead the daily cadence and project rhythm for a matrixed team of Data Science, IT, and UX partners, ensuring high-performance and program rigor. Collaborative Best Practices: Actively contribute to the solution design process, voicing opinions on best practices and fostering a culture of continuous improvement within the technical team. Dependency Management: Proactively identify and resolve impediments across indirect support teams, ensuring that cross-functional roadmaps remain synchronized.</p></li><li><p>
30% Program Execution &amp; Sprint Delivery - Roadmap Management: Orchestrate the phased delivery of AI solutions, balancing immediate sprint needs with the long-term (1&ndash;2 year) strategic goals of the program. Execution Rigor: Manage program tracking against the roadmap, focusing on schedule, scope, and resource alignment while translating technical risks into potential business impacts. Integration Strategy: Coordinate the seamless embedding of AI tools into existing merchant workflows, ensuring that solutions are user-friendly and technically scalable.</p></li><li><p>
15% Stakeholder Alignment &amp; Value Realization - User Advocacy: Serve as the primary point of contact for Online Merchants and Brand Advocates, managing expectations and communicating transparent status updates. Adoption &amp; Change Management: Support the development of change management plans to ensure business teams effectively adopt and trust new AI-driven processes. Value Tracking: Monitor tool performance and report on business outcomes (e.g., efficiency gains, ROI, and decision-making accuracy) to leadership and executive stakeholders.</p></li><li><p>
30% Technical Product Ownership &amp; Solutioning - Workflow Translation: Partner with business users to deconstruct manual processes into structured logic, identifying where AI and automation can drive the most operational leverage. Data Fluency: Leverage SQL and data warehouse knowledge to understand underlying data structures, validate model inputs, and ensure technical solutions are built on a sound architectural foundation. Technical Requirement Definition: Translate ambiguous business &quot;pain points&quot; into high-quality technical requirements, user stories, and acceptance criteria for Data Science and Engineering teams. Product Quality Assurance: Act as a primary tester for AI outputs, ensuring the solution meets the rigorous accuracy and reliability standards required by the business.</p></li></ul><p></p><p><b>
Direct Manager/Direct Reports:
</b></p><ul><li><p>This Position typically reports to Senior Manager.
</p></li><li><p>This Position does not have direct reports.</p></li></ul><p></p><p><b>
Travel Requirements</b>:</p><ul><li><p>
Typically requires overnight travel less than 5% of the time.
</p></li></ul><p></p><p><b>Physical Requirements:
</b></p><ul><li><p>Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.</p></li></ul><p></p><p><b>
Working Conditions:
</b></p><ul><li><p>Located in a comfortable indoor area; any unpleasant conditions would be infrequent and not objectionable.</p></li></ul><p></p><p><b>
Minimum Qualifications:
</b></p><ul><li><p>Must be eighteen years of age or older.</p></li><li><p>
Must be legally permitted to work in the United States.</p></li><li><p>
4+ years of professional experience in a Product Management, Business Analysis, or Technical Program Management capacity.</p></li><li><p>
2+ years of direct experience contributing to the implementation of AI, ML, or Automation solutions within business workflows.</p></li><li><p>
Demonstrated experience leading cross-functional &quot;Balanced Teams&quot; (Data Science, Engineering, UX) in an agile or sprint-based environment.</p></li><li><p>
Technical Data Proficiency: Proficiency in SQL and experience navigating cloud data warehouses to analyze data structures and validate solution inputs.</p></li><li><p>
Business Translation: Proven ability to translate ambiguous business &quot;pain points&quot; into structured technical requirements and user stories.</p></li><li><p>
Solution Lifecycle Management: Experience driving a technical product from initial requirements through UAT, deployment, and user adoption.</p></li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li><p>
Bachelor&rsquo;s degree in a relevant field (Computer Science, Data Analytics, Business Information Systems, or equivalent).</p></li><li><p>
Technical Product Ownership: Prior experience working as a Product Owner or Lead Analyst within a modern software design and development team.</p></li><li><p>
Process Optimization: Demonstrated experience re-engineering manual business processes into automated or AI-enabled workflows.</p></li><li><p>
AI Ecosystem Knowledge: Familiarity with the components of Generative AI systems, including an understanding of how models integrate with enterprise applications via APIs or orchestration layers.</p></li><li><p>
Data Architecture: Knowledge of data modeling concepts and how data flows from source systems to AI model endpoints.</p></li><li><p>
Retail or E-commerce Experience: Prior experience supporting Online Merchants, Brand Advocates, or similar business-side stakeholders in a large enterprise environment.</p></li><li><p>
Change Management: Experience developing training materials and documentation to drive the adoption of new technical tools.</p></li></ul><p></p><p><b>
Minimum Education:</b></p><ul><li><p>
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</p></li></ul><p></p><p><b>
Preferred Education:</b></p><ul><li><p>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</p></li></ul><p></p><p><b>
Minimum Years of Work Experience</b>:</p><ul><li><p>
2</p></li></ul><p></p><p><b>
Preferred Years of Work Experience:
</b></p><ul><li><p>4</p></li></ul><p></p><p><b>
Minimum Leadership Experience</b>:</p><ul><li><p>
No previous leadership experience</p></li></ul><p></p><p><b>
Preferred Leadership Experience:
</b></p><ul><li><p>No previous leadership experience</p></li></ul><p></p><p><b>
Certifications:
</b></p><ul><li><p>Insurance licensing as required by state</p></li></ul><p></p><p><b>
Competencies:
</b></p><ul><li><p>Action Oriented</p></li><li><p>
Collaborates</p></li><li><p>
Drives Engagement</p></li><li><p>
Ensures Accountability</p></li><li><p>
Communicates Effectively</p></li><li><p>
Customer Focus</p></li><li><p>
Drives Results</p></li><li><p>
Manages Conflict</p></li></ul></div>

Sr Analyst, Program Management AI Automation Enablement

Salesforce

<div><p><i>To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
</i></p><p></p><p>Job Category
</p>Finance
<p></p><p>Job Details
</p><p></p><p><b>About Salesforce
</b></p><p>Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn&rsquo;t a buzzword &mdash; it&rsquo;s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
</p><p></p><p>Ready to level-up your career at the company leading workforce transformation in the agentic era? You&rsquo;re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
</p><p></p><p><b>Overview of the Role
</b></p><p></p><p>At Salesforce, Finance and Strategy (F&amp;S) works closely with leaders across the organization to produce financial plans and deliver key insights to drive the best possible investment decisions, focusing primarily on growth and execution of our aggressive long-range plans.
</p><p></p><p>We have an exciting opportunity for a Financial Analyst on the Finance &amp; Strategy (F&amp;S) team supporting Customer Success , working across geographies on worldwide tasks and initiatives. This is a key position that will operate cross-functionally with F&amp;S, Customer Success business partners, corporate finance, and recruiting/ES. The ideal candidate is a self-motivated individual who thrives in a fast-paced environment, capable of delivering exceptional results through dynamic ad-hoc analysis, top-line planning, and robust financial consolidation as the business continuously evolves.
</p><p></p><p>We are looking for bright, goal oriented individuals that will succeed in a fast-paced environment and thrive in building and improving processes that will allow the company to scale with growth. Ideally, the candidate will be a self-motivated individual with a process improvement mindset that drives financial accuracy and data driven insight.<br>
</p><p><br>
<b>Responsibilities
</b></p><ul><li><p>Support teams in developing the annual business plan, quarterly forecast updates, and financial consolidation by providing required data trends, reports, and insights.
</p></li><li><p>Build strong relationships with key business partners, establishing trust and gaining an understanding of relevant business drivers.
</p></li><li><p>Support Bookings and Revenue planning initiatives.
</p></li><li><p>Conduct deep-dive ad-hoc analysis and modeling to support strategic decision-making in a rapidly changing, dynamic business environment.
</p></li><li><p>Assist with the financial and operational integration of new acquisitions, specifically supporting the integration of Informatica.
</p></li><li><p>Develop scalable headcount reporting to support self-service budget requests &amp; insights, including standard costing models to support scenario analysis
</p></li><li><p>Work cross-functionally with Finance &amp; Strategy, Recruiting, Employee Services, and Customer Success leadership to ensure alignment and accuracy.
</p></li><li><p>Demonstrate intellectual curiosity and successfully deliver process improvement while meeting critical deadlines.<br>
</p></li></ul><p><br>
<b>Required Qualifications
</b></p><ul><li><p>Bachelor&rsquo;s degree in Finance, Economics or other relevant discipline or equivalent experience. Experience will be evaluated based on the Core Competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
</p></li><li><p>At least 1 to 2 years post-qualification experience in an FP&amp;A, Finance &amp; Strategy, Accounting, Operations, Business Consulting, or Sales Strategy function of a multinational entity.
</p></li><li><p>Strong MS Excel or Google Sheet. Hyperion and/or Smartview is a plus.
</p></li><li><p>Strong data analysis skills. Familiarity / experience with SQL queries, Snowflake, and Tableau (certification preferred) is a plus.
</p></li><li><p>Excellent communication and interpersonal skills, with a history of executive-level business partnering.
</p></li><li><p>Track record of successful and quantifiable process improvement projects.
</p></li><li><p>Interest in process innovation and improvement methodologies.<br>
</p></li></ul><p><br>
<b>Preferred Qualifications
</b></p><ul><li><p>Experience with the following systems - Google Suite, Hyperion, Tableau, Workday financials.
</p></li><li><p>Understanding of GAAP and expense recognition principles.
</p></li><li><p>Experience building financial and decision support models, along with strong analytical, problem-solving skills.
</p></li><li><p>Passion for process improvement and challenging the status quo.
</p></li><li><p>Detail-oriented to ensure accuracy in completion of tasks.
</p></li><li><p>Experience with managing and reconciling spend to budgets.
</p></li><li><p>Ability to multitask effectively and adapt quickly to changing requirements and priorities.
</p></li><li><p>Ability to work cross-functionally and influence at all levels within the organization.
</p></li><li><p>Great teammate - thrives in an environment of collaboration.
</p></li><li><p>Excellent communication skills (written and verbal) with an ability to explain complex issues in an understandable way.
</p></li><li><p>Intellectual curiosity, fueled by a proactive approach to continuously expand one&rsquo;s skillset.
</p></li><li><p>Highly motivated, self-aware, collaborative, and responsive. *LI-Y
</p></li></ul><p></p><p>Unleash Your Potential
</p><p>When you join Salesforce, you&rsquo;ll be limitless in all areas of your life. Our benefits and resources support you to find balance and <i>be your best </i>, and our AI agents accelerate your impact so you can <i>do your best </i>. Together, we&rsquo;ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future &mdash; but to redefine what&rsquo;s possible &mdash; for yourself, for AI, and the world.
</p><p></p><p>Accommodations
</p><p>If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .
</p><p></p><p>Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates&rsquo; resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
</p><p></p><p>Posting Statement
</p><p>Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that&rsquo;s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications &ndash; without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
</p><p></p>In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.</div><p></p>

Financial Planning & Analysis Analyst

Case Technologies

<p>Job Title: Customer Experience Sr. Analyst</p><p>Job Overview</p><p>The Customer Experience Sr. Analyst supports the Customer Care Center by analyzing customer sentiment, CSAT scores, and Voice-of-Customer (VOC) feedback to identify trends and improvement opportunities across Customer Care Center operations. This role turns raw customer data into clear, actionable insights that guide cross-functional decisions and help elevate the overall customer experience.</p><p>The Sr. Analyst acts as a key insights partner &mdash; producing thoughtful analysis, compelling storytelling, and proactive recommendations that enhance both strategic planning and day-to-day operations.</p><p>Overall Deliverables<br/>This content should not be construed as an exhaustive list of responsibilities or requirements. Employees may be required to perform other job-related responsibilities to help the department achieve its goals.</p><p>Responsibilities</p><p>Customer Experience Insights &amp; Analysis:</p><ul><li>Analyze CSAT, NPS, and customer sentiment data across Roadside and CCC operations.</li><li>Conduct text analytics, tagging, and VOC theme identification to surface customer pain points and service opportunities.</li><li>Perform deep-dive assessments comparing Roadside vs. CCC experience drivers.</li><li>Identify journey bottlenecks and operational friction points impacting customer satisfaction.</li><li>Monitor trends in closed-loop feedback to highlight systemic issues or areas requiring stakeholder alignment.</li></ul><p>Reporting &amp; Executive Communication:</p><ul><li>Develop weekly and monthly insights dashboards and summary reports in Power BI.</li><li>Build executive-ready narratives that connect customer sentiment to operational behavior.</li><li>Present insights to leadership in clear, concise, and visually compelling formats.</li></ul><p>Cross-Functional Partnership:</p><ul><li>The Sr. Analyst will identify and share relevant customer insights with:</li><li>Parts</li><li>Engineering Services</li><li>After-Sales Business Development (ASBD)</li><li>This includes</li><li>Highlighting product, parts, or engineering-related dissatisfaction themes.</li><li>Supporting root cause analysis beyond CCC operations.</li><li>Flagging recurring systemic breakdowns affecting service and retention.Tools &amp; Platforms:</li><li>Use Power BI, Medallia, Genesys, Copilot, Salesforce, and internal MBUSA systems to gather, analyze, and visualize data.</li><li>Maintain data accuracy and integrity across reporting sources.</li><li>Support forecasting, predictive trending, or ad-hoc analysis based on business needs.</li></ul><p>Qualifications</p><p>Required</p><ul><li>Bachelor&rsquo;s degree in Business, Analytics, Communications, Psychology, or equivalent experience.</li><li>2&ndash;4 years of experience in customer experience analytics, business analysis, call-center insights, or a related field.</li><li>Proficiency in Power BI, Microsoft Copilot &amp; AI-enabled tools</li><li>Experience with Medallia, Salesforce, or similar CX platforms.</li><li>Strong analytical abilities with an ability to simplify complexity.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational skills and ability to prioritize in a fast-paced environment.</li><li>Demonstrated ability to work collaboratively and influence cross-functional partners.</li><li>Preferred</li><li>Experience in automotive, luxury, or high-expectation customer service environments.</li><li>Familiarity with predictive analytics or VOC methodology.</li><li>Experience with call center operations or roadside assistance operations.</li><li>Knowledge of journey mapping or service design principles.</li><li>Competencies</li><li>Customer-centric mindset</li><li>Analytical and detail-oriented</li><li>Insight storytelling &amp; executive communication</li><li>Collaborative partnership</li><li>Continuous improvement focus</li><li>Strong data literacy</li></ul><p>Hybrid Requirement - Onsite at Sandy Springs Office</p><p>Pay: From $20.00 per hour</p><p>Work Location: Hybrid remote in Atlanta, GA 30328</p>

Customer Experience Sr. Analyst

Genpact

<p></p><div><div><div><div><div><div><b><i>Ready to shape the future of work?</i></b></div></div><div><div><b><i>
At Genpact, we don&rsquo;t just adapt to change&mdash;we drive it. AI and digital innovation are redefining industries, and we&rsquo;re leading the charge. Genpact&rsquo;s </i></b><b><i>AI Gigafactory</i></b><b><i>, our industry-first accelerator, is an example of how we&rsquo;re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to </i></b><b><i>agentic AI</i></b><b><i>, our breakthrough solutions tackle companies&rsquo; most complex challenges.</i></b></div></div><div><div><b><i>
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquo;s shaping the future, this is your moment.</i></b></div></div><div><div><b><i>
Genpact (NYSE: G) is an</i></b><b><i> </i></b><b><i>advanced technology services and solutions company that delivers</i></b><b><i> </i></b><b><i>lasting</i></b><b><i> </i></b><b><i>value for leading enterprises</i></b><b><i> </i></b><b><i>globally.</i></b><b><i> </i></b><b><i>Through our</i></b><b><i> </i></b><b><i>deep business knowledge, operational excellence, and cutting-edge solutions &ndash; we help companies across industries get ahead and stay ahead.</i></b><b><i> </i></b><b><i>Powered by curiosity, courage, and innovation</i></b><b><i>,</i></b><b><i> </i></b><b><i>our teams</i></b><b><i> </i></b><b><i>implement</i></b><b><i> </i></b><b><i>data, technology, and AI</i></b><b><i> </i></b><b><i>to</i></b><b><i> </i></b><b><i>create tomorrow, today.</i></b><b><i> </i></b><b><i>Get to know us at</i></b><b><i> </i></b><b><i>genpact.com</i></b><b><i> </i></b><b><i>and on</i></b><b><i> </i></b><b><i>LinkedIn</i></b><b><i>,</i></b><b><i> </i></b><b><i>X</i></b><b><i>,</i></b><b><i> </i></b><b><i>YouTube</i></b><b><i>, and</i></b><b><i> </i></b><b><i>Facebook</i></b><b><i>.</i></b></div></div><div></div><div><div><b><br>
Inviting applications for the role of </b><b>Director - Business Architect, Supply chain Management</b></div></div><div><div><b>
In this role, you will serve as a Director and Business Architect, shaping high-impact supply chain planning transformations in the HMS industry. You&rsquo;ll define future-state operating models, design scalable APS-enabled solutions, and ensure alignment between business strategy, process design, and technology capabilities.</b></div></div><div><div><b>
Responsibilities</b></div></div><div><ul><div><div><b>
Define and design target supply chain planning architectures leveraging Kinaxis or comparable APS solutions to maximize value for HMS clients.</b></div></div></ul></div><div><ul><div><div><b>
Shape business capabilities, process models, and functional designs aligned with clients&rsquo; strategic objectives and industry best practices</b></div></div></ul></div><div><ul><div><div><b>
Partner with client executives and internal consulting teams to ensure strategic alignment and stakeholder buy-in for transformation roadmaps</b></div></div></ul></div><div><ul><div><div><b>
Translate complex business challenges into future-state APS-enabled planning models, ensuring scalability and adaptability</b></div></div></ul></div><div><ul><div><div><b>
Provide architectural oversight for solution configuration, data integration, and process enablement, ensuring alignment with HMS industry standards and compliance needs</b></div></div></ul></div><div><ul><div><div><b>
Facilitate executive workshops to co-create transformation vision, define key capabilities, and drive cross-functional alignment across supply chain, operations, and finance.</b></div></div></ul></div><div><ul><div><div><b>
D</b><b>evelop business case frameworks, benefit realization models, and capability maturity assessments to guide decision-making</b></div></div></ul></div><div><ul><li><b>Contribute to pre-sales and business development by shaping solution approaches, proposals, and strategic client presentations</b></li></ul></div><div><ul><li><b>Act as a mentor to consulting teams, building capability in business architecture methods, supply chain process design, and APS solution enablement</b></li></ul></div><div><ul><li><b>Drive thought leadership and contribute to SCM practice development through frameworks, reference architectures, and best practices</b></li></ul></div><div><div><b>
Qualifications we seek in you!</b></div></div></div><div><div><div><b>
Minimum Qualifications</b></div></div><div><ul><li><b>Deep knowledge of end-to-end supply chain planning processes (demand, supply, S&amp;OP, inventory optimization)</b></li></ul></div><div><ul><li><b>Proven experience designing and architecting business capabilities and process models for APS-enabled transformations (Kinaxis or comparable)</b></li></ul></div><div><ul><li><b>Strong understanding of HMS industry planning challenges, operational requirements, and best practices</b></li></ul></div><div><ul><li><b>Ability to translate strategic goals into executable capability roadmaps and architectural designs</b></li></ul></div><div><ul><li><b>Experience developing business cases, benefits frameworks, and transformation roadmaps for large-scale programs</b></li></ul></div><div><ul><li><b>Executive presence and the ability to engage, influence, and advise C-suite stakeholders in global organizations</b></li></ul></div><div><ul><li><b>Strong analytical skills with structured problem-solving and conceptual design capabilities</b></li></ul></div><div><ul><li><b>Excellent communication and storytelling skills; able to articulate complex architectural concepts with clarity</b></li></ul></div><div><ul><li><b>Demonstrated ability to work across consulting, technical, and client teams to bridge business and technology perspectives</b></li></ul></div><div><ul><li><b>Resilience, adaptability, and decisiveness in dynamic, high-pressure delivery contexts</b></li></ul></div><div><ul><li><b>Willingness and ability to travel or work in a hybrid/remote client-facing environment as needed</b></li></ul></div><div><ul><div><div><b>
Experience in one or more of the following industries: CPG, High Tech, Life Sciences, and Manufacturing</b></div></div></ul></div><div></div><div><div><b><br>
Preferred Qualifications/ Skills</b></div></div><div></div><div><ul><li><br>
<b>Exposure to multiple APS platforms (e.g., Kinaxis, o9, SAP IBP, Blue Yonder)</b></li></ul></div><div><ul><li><b>Experience working in global high tech, manufacturing, or semiconductor industries subject to trade, quality, safety, and regulatory requirements</b></li></ul></div><div><ul><li><b>Familiarity with digital supply chain trends, advanced analytics, and Generative/Agentic AI applications</b></li></ul></div><div><ul><li><b>Recognized as a trusted advisor in supply chain strategy and architecture discussions</b></li></ul></div><div><ul><li><b>Experience developing business architecture frameworks, maturity models, or capability reference maps</b></li></ul></div><div><ul><li><b>Track record of contributing to practice innovation and go-to-market strategy.</b></li></ul></div></div><div></div><div><div><div><b><i><br>
 </i></b><b><i>Why join Genpact?</i></b></div></div><div><ul><div><div><b><i>
Be a transformation leader</i></b><b><i> &ndash; Work at the cutting edge of AI, automation, and digital innovation</i></b></div></div></ul></div><div><ul><div><div><b><i>
Make an impact</i></b><b><i> &ndash; Drive change for global enterprises and solve business challenges that matter</i></b></div></div></ul></div><div><ul><div><div><b><i>
Accelerate your career</i></b><b><i> &ndash; Get hands-on experience, mentorship, and continuous learning opportunities</i></b></div></div></ul></div><div><ul><div><div><b><i>
Work with the best</i></b><b><i> &ndash; Join 140,000+ bold thinkers and problem-solvers who push boundaries every day</i></b></div></div></ul></div><div><ul><div><div><b><i>
Thrive in a values-driven culture</i></b><b><i> &ndash; Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress</i></b></div></div></ul></div><div><div><b><i>
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.</i></b></div></div><div><div><b>
Let&rsquo;s build tomorrow together.</b></div></div><div></div><div><div><b><i><br>
The approximate annual base compensation range for this position is [$152,000 to $230,000. The actual offer, reflecting the total compensation package plus benefits, will be determined by </i></b><b><i>a number of</i></b><b><i>factors which include but are not limited to the applicant&rsquo;s experience, knowledge, skills, and abilities; geographic location; and internal equity</i></b></div></div><div></div><div><div><b><br>
Work-from-Anywhere Roles</b><b> &ndash; &ldquo;Los Angeles California-based candidates are not eligible for this role&rdquo;</b></div></div><div><div><b>
Location-based Roles</b><b> (</b><b><i>e.g., Richardson roles &ndash; metro area can be adjusted by role location) </i></b><b>&ndash; &ldquo;Los Angeles, California based candidates are not eligible for this role. &lt;</b><b><i>Dallas Metro</i></b><b>&gt; area candidates are eligible for this role only.&rdquo;</b></div></div><div></div><div><div><b><i><br>
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, </i></b><b><i>color</i></b><b><i>, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.</i></b><br>
<b><i>Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.</i></b></div></div></div></div></div><p></p><p><br>
JobDirector</p><p>
Primary LocationUSA-Atlanta</p><p>
Education LevelBachelor's / Graduation / Equivalent</p><p>
Job PostingApr 2, 2026, 5:30:43 AM</p><p>
Unposting DateJun 1, 2026, 1:29:00 PM</p><p>
Master Skills ListConsulting</p><p>
Job CategoryFull Time</p></div>

Director - Business Architect, Supply chain Management

YouLend

<div>
 <p>
  <strong>
   Department:
  </strong>
  Collections &amp; Recoveries
 </p>
 <p>
  <strong>
   Location:
  </strong>
  Atlanta
  <br/>
  <br/>
 </p>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  About the job
  <br/>
  <br/>
 </strong>
 YouLend is the preferred global embedded financing platform for many of the world's leading e-commerce sites, tech companies, and payment services providers such as Amazon, eBay, Shopify, Mollie, Dojo, Paysafe, Just Eat Takeaway, and Take payments. Our software platform and APIs enable our partners to offer flexible financing products, in their desired branding, to their merchant base. With YouLend's AI-driven credit risk assessment solutions, more merchants and SMEs than ever can receive fast, flexible, and affordable funding. We operate in 9+ geographies across the US, UK, and the EU. We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future.
 <br/>
 <br/>
 <strong>
  The Role
  <br/>
  <br/>
 </strong>
 To meet the growing demand for our technology and services, we are now seeking an AR Analyst to join our US Collections &amp; Recoveries team. This role plays a key role in managing merchant accounts, supporting repayment performance, and contributing to overall portfolio outcomes.
 <br/>
 <br/>
 You will be responsible for a portfolio of accounts, working directly with merchants to understand their situation, resolve underpayment or delinquency, and deliver balanced outcomes for both the customer and the business. The role requires strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
 <br/>
 <br/>
 In this role, you will have direct ownership of account progression and resolution, with a clear impact on recovery performance and merchant outcomes.
 <br/>
 <br/>
 This is a great opportunity for someone looking to build their career in fintech within a high-growth, performance-driven organization.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <strong>
  Responsibilities:
 </strong>
 <ul>
  <li>
   Manage a portfolio of merchant accounts across various stages of delinquency.
  </li>
  <li>
   Contact merchants via phone and email to resolve outstanding balances and support repayment.
  </li>
  <li>
   Build professional relationships with merchants and handle sensitive conversations with confidence and empathy.
  </li>
  <li>
   Negotiate and implement payment solutions aligned with merchant circumstances and business objectives.
  </li>
  <li>
   Monitor account status and take ownership of progressing cases through to resolution.
  </li>
  <li>
   Maintain accurate and detailed records of all account activity within internal systems.
  </li>
  <li>
   Handle a high volume of tasks while maintaining strong attention to detail and organization.
  </li>
  <li>
   Assess account risk and escalate appropriately based on complexity, exposure, and stage within the collections process.
  </li>
  <li>
   Partner with internal teams to support account resolution and ensure the timely progression of complex cases
  </li>
  <li>
   Use available account data and payment behavior to prioritize follow-up and support effective decision-making.
  </li>
  <li>
   Contribute to a positive, accountable, and results-driven team environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills, Knowledge and Expertise
  <br/>
  <br/>
 </strong>
 <strong>
  The ideal candidate will have the following skillset:
 </strong>
 <ul>
  <li>
   2+ years of experience in accounts receivable, collections, credit control, or debt recovery
  </li>
  <li>
   Strong written and verbal communication skills
  </li>
  <li>
   Ability to manage challenging conversations in a professional and solution-oriented manner
  </li>
  <li>
   High attention to detail and accuracy across systems and documentation
  </li>
  <li>
   Strong organizational and time management skills
  </li>
  <li>
   Ability to work effectively in a fast-paced, target-driven environment with clear ownership of individual performance
  </li>
  <li>
   Proficiency in Microsoft Excel and Office tools
  </li>
  <li>
   Reliable, proactive, and team-oriented approach
  </li>
 </ul>
 <strong>
  Desirable Traits:
 </strong>
 <ul>
  <li>
   Experience in fintech, financial services, or lending environments
  </li>
  <li>
   Exposure to collections and recoveries across different stages of arrears
  </li>
  <li>
   Experience managing higher-value or more complex accounts
  </li>
  <li>
   Familiarity with legal escalation, third-party collections, or recovery processes
  </li>
  <li>
   Comfort working with data to guide prioritization and follow-up.
  </li>
  <li>
   Adaptable and comfortable working in a high-growth environment
  </li>
  <li>
   Strong sense of ownership and accountability
  </li>
  <li>
   Positive attitude with a willingness to learn and grow
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <strong>
  Why join YouLend?
 </strong>
 <ul>
  <li>
   Award-Winning Workplace: YouLend has been recognized as one of the &ldquo;Best Places to Work in 2024 and 2025&rdquo; by the Sunday Times for being a supportive, diverse, and rewarding workplace.
  </li>
  <li>
   Award-Winning Fintech: YouLend has been recognized as a &ldquo;Top 250 Fintech Worldwide&rdquo; company by CNBC.
  </li>
 </ul>
 <strong>
  It&rsquo;s just getting fun:
 </strong>
 <ul>
  <li>
   We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace.
  </li>
  <li>
   But the global opportunity is still massive, and YouLend is a raw organization where we are only just getting started.
  </li>
 </ul>
 <strong>
  Lots of upsides:
 </strong>
 <ul>
  <li>
   High-growth (&gt;100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with the business).
  </li>
  <li>
   Well-capitalized with supportive private equity backing.
  </li>
  <li>
   Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets.
  </li>
 </ul>
 <strong>
  Motivating work environment:
 </strong>
 <ul>
  <li>
   A high-quality team that pushes each other to succeed through direct feedback and aligned incentives.
  </li>
  <li>
   Strong and transparent team culture, we have each other&rsquo;s backs.
  </li>
  <li>
   Independent work environment where results matter.
  </li>
  <li>
   Data-driven culture and emphasis on speed (anti-red tape).
  </li>
 </ul>
 <strong>
  We offer comprehensive benefits package that includes:
 </strong>
 <ul>
  <li>
   Health Care Coverage. YouLend covers 80%; employee contribution is 20% of the premium.
  </li>
  <li>
   Medical Plan (medical insurance and prescription drug coverage)- Choice of 5 different plans through United Healthcare.
  </li>
  <li>
   Dental plan coverage
  </li>
  <li>
   Vision plan coverage
  </li>
  <li>
   Benefits can be for: Employee only; Employee &amp; Spouse; Employee &amp; Child; Employee &amp; Family
  </li>
  <li>
   Retirement - 401K match. Employee match $1 for $1 up to 5% of salary.
  </li>
  <li>
   Basic Life &amp; AD&amp;D Insurance.
  </li>
  <li>
   International travel insurance covered if traveling abroad for work purposes.
  </li>
  <li>
   Paid Time Off (PTO)- 20 working days (4 weeks) + US public holidays
  </li>
  <li>
   Paid Office Parking
  </li>
 </ul>
 <strong>
  At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.
  <br/>
  <br/>
 </strong>
</div>


Accounts Receivable Analyst

OneDigital

<div>
 Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else.
 <br/>
 <br/>
 If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.
 <br/>
 <br/>
 <strong>
  Our Newest Opportunity:
  <br/>
  <br/>
 </strong>
 <strong>
  Summary:
  <br/>
  <br/>
 </strong>
 A OneDigital Data Analyst will apply advanced analytical techniques to develop tools that provide company-wide analytics insights, ultimately driving client retention and new sales for national responsibilities. The Data Analyst will work closely and collaboratively with the Strategic Analytics team and various colleagues throughout the field offices, as well as leadership teams, to support the National best-in-class analytics portfolio.
 <br/>
 <br/>
 <strong>
  Essential Duties and Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborate with the National Analytics Team to develop and support the national standard for analytics, such as benchmark data, demographic data, paid and incurred claims data, health and wellness metrics, cost forecasts, IBNR, network discount analysis, stop loss support, client stewardship/impact report, Monte Carlo analyses, etc.
  </li>
  <li>
   Actively push forward the development of a cutting-edge benchmarking tool using big data from an ever-increasing number of offices throughout the country.
  </li>
  <li>
   Tackle large, database-driven projects inspired by the National Analytics team.
  </li>
  <li>
   Collaborate with peers to consult around and roll out for their region an efficient and scalable product that will equip new business producers and consultants with data analytics that enable them to develop multi-year strategic plans for their clients.
  </li>
  <li>
   Leverage internal marketing team and other resources to determine current and projected value of analytics tools and products for clients.
  </li>
  <li>
   Track results in current books of business to determine what is working well and how to leverage those results into marketing insights and client promotion.
  </li>
  <li>
   Provide support to the National Analytics team in a wide variety of manners.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications, Skills and Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong attention to detail
  </li>
  <li>
   Strong verbal and written communication skills
  </li>
  <li>
   Ability to work independently as well as in a team environment
  </li>
  <li>
   Strong organizational skills
  </li>
  <li>
   Positive attitude
  </li>
  <li>
   Ability to thrive in fast-paced environment
  </li>
  <li>
   Strong analytical and problem-solving skills
  </li>
  <li>
   Strong desire to challenge old ways of thinking and disrupt the status quo
  </li>
  <li>
   Ability to travel within assigned region and to corporate office
  </li>
  <li>
   Strong presentation skills
  </li>
  <li>
   Ability to establish and maintain collaborative working relationships with others of all levels
  </li>
  <li>
   Ability to work with clients and partners at a strategic level
  </li>
  <li>
   Servant leadership mentality
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education, Training and Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s Degree in Data Science, Math, Finance, or related field, required;
  </li>
  <li>
   2+ Years of Experience in Insurance/Employee Benefits or Finance/Accounting, preferred;
  </li>
  <li>
   Experience in building &amp; maintaining enterprise-level analytics solutions, preferred;
  </li>
  <li>
   Experience with Microsoft Suite (Excel, Powerpoint, Word, Outlook, etc.), required;
  </li>
  <li>
   Healthcare underwriting, actuarial and/or similar analytical background, preferred;
  </li>
  <li>
   Expert in excel modeling, required;
  </li>
  <li>
   General programming experience, required;
  </li>
  <li>
   VBA experience, preferred;
  </li>
  <li>
   SQL experience, preferred.
  </li>
  <li>
   Tableau experience, preferred
  </li>
  <li>
   Python experience, preferred
   <br/>
   <br/>
  </li>
 </ul>
 Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company&rsquo;s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.
 <br/>
 <br/>
 To learn more, visit: www.onedigital.com/careers
 <br/>
 <br/>
 OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel
 <strong>
  seen, valued, respected, and supported
 </strong>
 is fundamental to our core values and business goals.
 <br/>
 <br/>
 OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, &ldquo;protected characteristics&rdquo;). A copy of the Federal EEO poster is linked here.
 <br/>
 <br/>
 Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:
 <br/>
 <br/>
 City and County of San Francsico
 <br/>
 <br/>
 City of Los Angeles
 <br/>
 <br/>
 County of Los Angeles
 <br/>
 <br/>
 Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or &lsquo;ban the box&rsquo;] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.
 <br/>
 <br/>
 <em>
  In short, we believe in hiring the most qualified applicant for the position, regardless of background.
  <br/>
  <br/>
 </em>
 If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.
 <br/>
 <br/>
 OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.
 <br/>
 <br/>
 Thank you for your interest in joining the OneDigital team!
</div>


Data Analyst

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