business analyst wwgs business and customer analytics

Nordstrom

<div><h2 class="jobSectionHeader"><b>Job Description</b></h2><p>
The CX Measurement team transforms customer feedback into actionable insight through enterprise survey programs, measurement frameworks, and advanced analytics. We are looking for a Data Analyst 3 who will specialize in analyzing unstructured customer feedback to uncover the &ldquo;why&rdquo; behind customer experiences &mdash; what drives satisfaction, where friction occurs, and where opportunities exist across Nordstrom and Nordstrom Rack.</p><p>
The ideal candidate combines strong technical skills with curiosity, independent judgment, and a passion for storytelling with data. This hands-on role will own and improve CX Measurement's text analytics approach, translate complex findings into clear and trusted customer insights, and help shape how Nordstrom analyzes and uses customer feedback to inform business decisions. LLMs and other AI tools are part of the analytical toolkit; the core of the role is customer insight, analytical rigor, and business impact.</p><div><h2 class="jobSectionHeader"><b>
A Day in the Life&hellip;</b></h2></div><ul><li>
Develop, test, and improve methods for classifying customer comments, measuring sentiment, and identifying emerging issues and root causes, using LLMs and other text analytics tools where appropriate. Establish validation standards through peer review, human-reviewed samples, and benchmarks.</li><li>
Own and evolve current models, workflows, and data sources; challenge assumptions, evaluate new methods and tools, and independently design the next iteration.</li><li>
Use SQL, Python/R, and BigQuery to build repeatable datasets and tools that support scalable analysis and self-service exploration.</li><li>
Own the customer-feedback taxonomy and Medallia survey text analytics, including topic definitions, classification rules, sentiment, releases, and documentation.</li><li>
Deliver end-to-end analysis, from defining the business question through recommendations and storytelling, connecting customer feedback with behavioral and operational measures such as engagement, trips, spend, and future behavior.</li><li>
Produce recurring, seasonal, event-based, and rapid-turn customer analysis, including emerging trends.</li><li>
Partner with stakeholders to uncover needs, define success, scope data access and effort, and align on measurement approaches and priorities.</li><li>
Build clear business cases and gain leadership support for analytical priorities, investments, and roadmap recommendations.</li><li>
Collaborate with business, Technology, Product, and Analytics teams to deliver solutions that increase the value and use of customer feedback.</li><li>
Collaborate with other analysts through code review and shared standards; mentor junior analysts on analytics, storytelling, and responsible use of LLM and AI tools</li></ul><div><h2 class="jobSectionHeader"><b>
You Own This If You Have&hellip;</b></h2></div><ul><li>
Bachelor&rsquo;s degree in Analytics, Data Science, Statistics, Mathematics, Computer Science, Consumer Insights, or related field, or equivalent experience.</li><li>
5+ years of experience in data analytics, customer analytics, or a related field, including independently managing complex or ambiguous analytical work.</li><li>
Strong SQL skills and hands-on experience with BigQuery or a similar cloud-data environment.</li><li>
Experience using Python/R to conduct analysis, test methods, or automate repeatable work.</li><li>
Experience analyzing unstructured text using natural language processing, LLMs, classification methods, or other text analytics tools.</li><li>
Strong analytical judgment, including the ability to validate results, understand limitations, and select appropriate statistical methods for the business question.</li><li>
Proven ability to translate complex text, behavioral, and operational data into concise insights and strategic recommendations, present them credibly to senior leaders, and gain alignment around action.</li><li>
Experience building support for analytical priorities, investments, or roadmaps and influencing decisions across multiple teams.</li><li>
Ability to engage cross-functional stakeholders, uncover business needs, assess data access and effort, and align partners around a shared approach.</li><li>
Experience with version-control tools such as GitHub or GitLab and data visualization or reporting tools such as Looker or Tableau.</li><li>
Demonstrated initiative and independent judgment, with the ability to bring a clear point of view, remain open to different approaches, manage competing priorities, and influence cross-functional partners.</li><li>
Experience using AI-assisted coding tools such as Claude Code to support analytical development and workflow automation is a plus.</li><li>
Experience analyzing sentiment or other unstructured feedback, with an understanding of how source, voice, tone, and context affect interpretation; experience with customer-feedback platforms or connecting feedback with behavioral data preferred.</li></ul><p><b><br>
Pay Range Details</b></p><p>
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.<br>
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.</p>
$102,500.00 - $170,500.00 Annual<p></p><p><b><br>
We&rsquo;ve got you covered&hellip;</b></p><p>
Our employees are our most important asset and that&rsquo;s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:</p><ul><li>
Medical/Vision, Dental, Retirement and Paid Time Away</li><li>
Life Insurance and Disability</li><li>
Merchandise Discount and EAP Resources</li></ul><p><b><br>
</b></p>This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf<p></p><p><b><br>
A few more important points...</b></p><p>
The job posting highlights the most critical responsibilities and requirements of the job. It&rsquo;s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.</p><p><br>
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.<br>
</p><br>
<p>Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.</p><p><br>
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ&rsquo;s for relevant information and guidelines.</p><p>
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.</p><br>
<p></p>
Applications are accepted on an ongoing basis.<br>
<p></p>
&copy; 2026 Nordstrom, Inc</div>

Data Analyst 3, Customer Feedback Analytics (Hybrid, Seattle)

Trupanion

<div><b>Company Description</b><p><br>
Trupanion is a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible pet owners budget and care for their pets. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.</p><b><br>
Job Description</b><p><br>
This position is open to candidates in the Seattle area. You will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week.</p><p>
We're looking for an eCommerce Manager, Digital Merchandising to own how Trupanion presents, prioritizes, and explains the value of pet insurance across our digital experiences. This role sits at the intersection of customer insights, content strategy, site experience, and conversion optimization.<br>
<br>
As competition in the pet insurance category continues to grow, this role will play a critical part in helping pet parents understand the value of coverage, building confidence in their decision, and improving enrollment performance. The ideal candidate combines analytical thinking with customer empathy and understands how content, navigation, personalization, and testing work together to create high-performing digital experiences.</p><p><b>
Responsibilities:</b></p><p><b>
Drive Digital Merchandising Strategy</b></p><br>
<p></p><ul><li>
Own the presentation and prioritization of content, messaging, and customer experiences across digital channels.</li><li>
Develop content, navigation, and merchandising plans that align with business priorities, customer needs, and enrollment goals.</li><li>
Ensure key value propositions, educational content, and product differentiators are surfaced throughout the customer journey.</li><li>
Partner with Marketing, Brand, Analytics, and Design teams to deliver cohesive customer experience across channels.</li></ul><p><b>
Manage Content &amp; Navigation Experiences</b></p><br>
<p></p><ul><li>
Determine how site navigation, value propositions, education, and call-to-action are prioritized throughout the customer journey pathways.</li><li>
Partner with SEO and Creative teams to create compelling experiences that support both traditional search and emerging AI-driven discovery behaviors.</li><li>
Maintain and evolve navigation structures to ensure customers can easily discover and understand relevant information.</li><li>
Execute site updates and merchandising changes through internal content management and merchandising tools.</li></ul><p><b>
Optimize the Customer Journey</b></p><br>
<p></p><ul><li>
Analyze customer behavior, navigation patterns, funnel progression, and drop-off points to identify opportunities for improvement.</li><li>
Use customer insights and data to recommend and prioritize experience enhancements.</li><li>
Partner with Analytics to identify areas of study and prioritize features to enhance conversion journeys.</li><li>
Help shape personalized experiences based on customer intent, acquisition source, pet characteristics, and lifecycle stage.</li></ul><p><b>
Lead Testing &amp; Performance Optimization</b></p><br>
<p></p><ul><li>
Own a structured test-and-learn roadmap focused on improving conversion, engagement, quote starts, and enrollment performance.</li><li>
Develop hypotheses, define success metrics, and evaluate results to drive continuous optimization.</li><li>
Translate insights into actionable recommendations and influence cross-functional roadmaps.</li><li>
Recap performance and communicate outcomes to stakeholders across the organization.</li></ul><p><b>
What You'll Bring</b></p><ul><li>
7+ years of experience in digital merchandising, site experience, eCommerce, or conversion optimization.</li><li>
Deep understanding of customer journeys, content strategy, and digital experience best practices.</li><li>
Strong analytical skills with experience leveraging customer behavior data to drive business decisions.</li><li>
Experience managing A/B testing programs and optimization roadmaps.</li><li>
Ability to translate complex insights into clear recommendations and action plans.</li><li>
Proven ability to influence and collaborate across Marketing, Product, Design, Analytics, and Technology teams.</li><li>
Experience with web analytics platforms, testing tools, content management systems, and merchandising platforms.</li><li>
Strong communication, storytelling, and stakeholder management skills.</li></ul><p><b>
Success in This Role:</b></p><p><b>
Within your first year, you will:</b></p><ul><li>
Develop and implement a digital merchandising framework that aligns customer needs, business priorities, and conversion goals across the end-to-end customer journey.</li><li>
Improve key conversion and enrollment metrics through testing and optimization.</li><li>
Create a more intuitive and customer-centric digital experience.</li><li>
Strengthen the connection between acquisition channels and on-site experiences.</li><li>
Help more pet parents understand the value of pet insurance and confidently enroll with Trupanion.</li></ul><p><b>
Compensation:
</b></p><ul><li>The base salary range for this position is $110,000 - $130,000, on a full-time schedule.</li><li>
Along with base salary, Trupanion employees may be eligible for monthly bonuses.</li><li>
We want all employees to be invested in Trupanion&rsquo;s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.</li></ul><br>
<b>
Additional Information</b><div></div><p><b><br>
Benefits and Perks:</b></p><ul><li>
Full medical, dental, and vision benefits at no cost to the employee</li><li>
Four weeks of paid time off and 9 paid float holidays (you can decide which days are most important to you!)</li><li>
Five-week sabbatical after five years of employment</li><li>
Open, casual, pet-friendly, and fun office environment</li><li>
Free medical health insurance for your pet (1 dog or cat)</li><li>
Paid time off to volunteer at nonprofit organizations</li><li>
Seattle Office Amenities: Free on-site gym, free dog walking services for office pets during business hours, free parking, and paid ORCA cards.</li></ul><p>
For more information about Trupanion, visit https://trupanion.com/about</p><p>
Learn more about how Trupanion has revolutionized our industry and the reimbursement model: https://www.youtube.com/watch?v=vdWZ4KHiPTQ</p><p>
Trupanion is an equal-opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.</p><p>
We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodations.</p>
<p><b>
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.</b></p></div>

eCommerce Manager, Digital Merchandising

Starbucks

<div><p><b>Now Brewing &ndash; Lead Data Scientist! #tobeapartner</b><br>
<br>
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.</p><p>
As a Lead Data Scientist on the Pricing Data Science team, you will lead the development of advanced pricing models and optimization algorithms that shape pricing decisions across US and Canada company-owned stores. You will drive the evolution of the pricing system by applying rigorous analytics, partnering with cross-functional teams, and influencing strategic workforce planning. Your work will directly impact pricing, and customer experience at scale.</p><p><i>
As a lead data scientist, you will&hellip;</i></p><p><b><br>
Design and Architect the Future Pricing Ecosystem</b></p><ul><li>
Build a scalable, data-driven pricing framework that optimizes revenue.</li><li><p>
Incorporate predictive modeling, and ad hoc analyses into pricing framework.</p><p><b><br>
Drive Pricing and Revenue management data science</b></p></li><li>
Identify pricing and promotion potential through advanced analytics.</li><li>
Implement optimization strategies leveraging machine learning, simulation, and scenario planning.</li><li><p>
Partner with strategy and finance to align pricing tools with business goals.</p><p></p><p><b><br>
Mentor and Develop Talent</b></p></li><li>
Guide data scientists and senior data scientists in advanced analytics, optimization techniques, and business impact storytelling.</li><li>
Foster a culture of innovation and continuous improvement within the analytics team.</li></ul><br>
<p></p>
<p><i>
We&rsquo;d love to hear from people with:</i></p><ul><li>
5+ years of progressive experience in data science, with a proven track record of end-to-end data product and model deployment that delivers measurable business impact.</li><li>
Strong foundation in machine learning and statistical techniques, including regression, classification, clustering, and causal inference.</li><li>
Advanced proficiency in Python, SQL, and cloud-based analytics platforms (e.g., Databricks, Azure), with experience developing production-grade data pipelines and model outputs.</li><li>
Excellent communication and data storytelling skills, with the ability to translate complex methodologies into clear, actionable insights through compelling visualizations and dashboards using tools like Tableau.</li><li>
Experience building in-house production systems in complex and data-rich domains.</li><li><p>
Mentoring experience</p></li></ul><p></p><p><i><br>
Preferred Skills:</i></p><ul><li>
Expertise in building Bayesian elasticity models and causal inference</li><li>
Experience in optimization techniques such as linear programming, mixed-integer programming, or heuristic algorithms for decision support</li><li>
Background with PySpark and Databricks for distributed data processing and scalable analytics in cloud environments</li></ul><p></p><div><br>
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor&rsquo;s degree through Arizona State University&rsquo;s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.<br>
<ul><li>If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.</li></ul></div><p>
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.</p><p>
We believe we do our best work when we're together, which is why we're onsite four days a week.<br>
Join us and inspire with every cup. Apply today!<br>
Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.<br>
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.<br>
<br>
Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.</p></div>

lead data scientist- Pricing, Data & Analytics (Seattle, WA)

<div><div><b>Now Brewing - manager, digital product management, Starbucks Shop! #tobeapartner</b></div><div>
</div><div>
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.</div><div>
</div><div>
The manager of Starbucks Shop is responsible for the vision, strategy, growth, and performance of Starbucks's direct-to-consumer digital commerce business. This leader owns the evolution of Starbucks Shop as a strategic growth engine, delivering meaningful revenue, deepening customer relationships, and creating differentiated brand experiences that extend beyond retail stores.</div><div>
This role serves a rapidly growing digital business, bringing together product management, digital merchandising, marketing, customer experience, operations, analytics, and technology to create a best-in-class commerce experience. Specifically, the manager of Starbucks Shop is accountable for defining long-term strategy, driving commercial performance, prioritizing investments, and leading a cross-functional ecosystem that advances both customer and business outcomes.</div><div>
As a senior leader within Global Digital Commerce, this individual will influence enterprise priorities, champion customer-led innovation, and identify new opportunities to unlock growth through personalization, experimentation, partnerships, and emerging technologies. The role requires a high degree of strategic thinking, operational excellence, and leadership in a complex, matrixed environment.</div><div>
The successful candidate combines strong commercial acumen with deep digital commerce expertise and an ability to inspire teams around a compelling vision for the future of Starbucks Shop.</div><div><i>
As a manager, digital product management - Starbucks Shop, you will&hellip;</i></div><div>
</div><ul><li><div>
Own the vision, strategy, operating plan, investment priorities, and commercial performance of Starbucks Shop.</div></li><li><div>
Lead the growth and evolution of Starbucks Shop as an integrated direct-to-consumer business and customer experience.</div></li><li><div>
Act as a senior steward of the Starbucks brand, ensuring every digital interaction reflects our standards of quality, craft, and human connection.</div></li><li><div>
Maintain a balance between commercial objectives and long-term brand equity.</div></li><li><div>
Be accountable for the commercial performance and growth of Starbucks Shop.</div></li><li><div>
Initial scope focused on U.S. operations, with responsibility to inform and enable future international expansion.</div></li><li><div>
Lead a team of direct and indirect reports across product, commerce, and customer experience disciplines.</div></li><li><div>
Influence decisions across multiple executive stakeholder groups.</div></li><li><div>
Operate with significant autonomy and decision-making authority.</div></li><li><div>
Manage strategic external vendor and platform relationships.</div></li></ul>
<div><i>We&rsquo;d love to hear from people with:</i></div><div>
</div><ul><li><div>
Minimum of 8+ years of experience in digital commerce, product management, digital business leadership, or related disciplines</div></li><li><div>
Experience owning business performance metrics, including revenue, conversion, customer acquisition, retention, and customer satisfaction</div></li><li><div>
Strong strategic thinking and commercial acumen, with the ability to connect customer experience decisions to financial outcomes</div></li><li><div>
Proficient with the application of quantitative and qualitative data analysis</div></li><li><div>
Curious, highly motivated self starter with proven experience leading large cross-functional teams and navigating conversations with senior leaders</div></li><li><div>
Experience with customer research design and experiment design and A/B testing</div></li><li><div>
Exceptional stakeholder management and executive influence skills</div></li><li><div>
Prefer Bachelors degree in business, marketing, computer science, or engineering; MBA preferred</div></li><li><div>
Demonstrated success building and leading high-performing teams in complex, matrixed organizations</div></li><li><div>
Prior people management experience preferred</div></li><li><div>
Deep understanding of digital commerce ecosystems, including merchandising, personalization, customer journeys, payments, fulfillment, and digital marketing</div></li><li><div>
Expert at working in the agile environment (e.g., user stories, iterative development, scrum teams, sprints, personas)</div></li><li><div>
Experience leveraging data and experimentation to drive customer and business value</div></li><li><div>
Outstanding communication, storytelling, and presentation abilities</div></li><li><div>
Ability to navigate ambiguity, drive alignment, and execute effectively in a fast-paced environment</div></li><li><div>
Willingness to travel &lt;10%</div></li></ul><div>
</div><div>
As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor&rsquo;s degree through Arizona State University&rsquo;s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.</div><ul><li>If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.</li></ul><div>
</div><div>
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.</div><div><i>
</i></div><div>
We believe we do our best work when we're together, which is why we're onsite four days a week.</div><div><b>
Join us and inspire with every cup. Apply today!</b></div><div><i>
Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.</i></div><div><i>
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.</i><br>
<br>
<i>Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at </i><i>applicantaccommodation@starbucks.com</i><i> or 1(888) 611-2258.</i></div></div>

manager, digital product management - Starbucks Shop

Whatnot

<div>
 <strong>
  <strong>
   🚀 Join the Future of Commerce with Whatnot!
   <br/>
   <br/>
  </strong>
 </strong>
 Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.
 <br/>
 <br/>
 As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.
 <br/>
 <br/>
 We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
 <br/>
 <br/>
 <strong>
  💻 Role
  <br/>
  <br/>
 </strong>
 Data is crucial to Whatnot&rsquo;s mission to bring people together through commerce.
 <br/>
 <br/>
 As our newest
 <strong>
  Data Engineer
 </strong>
 , you&rsquo;ll build and scale the systems that power data-driven decisions across the company. You&rsquo;ll work directly with stakeholders across the business &ndash; such as product, sales, marketing, finance, and trust teams &ndash; to design reliable data architectures, ship resilient pipelines, and create the foundational data products that power Whatnot&rsquo;s internal and external growth.
 <br/>
 <br/>
 <strong>
  On Any Given Day, You Will
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own data architecture end-to-end. Define how we capture, model, and serve critical business data&mdash;then implement it in production. You&rsquo;ll make architectural decisions around storage formats, compute patterns, and SLAs that balance cost, scalability, and consistency.
  </li>
  <li>
   Build mission-critical pipelines. Develop and operate streaming and batch data workflows that process high-volume events across multiple domains&mdash;user activity, transactions, experimentation, marketing performance, and operational telemetry&mdash;with tight guarantees for latency, completeness, and accuracy.
  </li>
  <li>
   Design and implement canonical models. Create domain-oriented data models that serve as the source of truth for analytics, ML, and real-time applications. Establish and enforce modeling standards, ownership boundaries, and data contracts across teams.
  </li>
  <li>
   Enforce data quality at scale. Build tests, lineage, monitoring, and reconciliation systems that make every dataset observable and every anomaly actionable.
  </li>
  <li>
   Automate operational workflows. Partner with business systems and platform teams to eliminate manual data handoffs and reconcile data across services, warehouses, and external systems.
  </li>
  <li>
   Enable insights and experimentation. Support analytics, ML, and product engineering teams by exposing high-quality, low-latency data through semantic layers, APIs, and real-time query systems.
   <br/>
   <br/>
  </li>
 </ul>
 Due to the cross-functional nature of this role, candidates will be matched to multiple teams based on need and experience, including product, analytics, or data platforms teams.
 <br/>
 <br/>
 <strong>
  👋 You
  <br/>
  <br/>
 </strong>
 People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.
 <br/>
 <br/>
 <ul>
  <li>
   Have 3+ years of experience as a data or software engineer building data warehouses, distributed data systems, or event-driven architectures.
  </li>
  <li>
   Can design and implement data models using dimensional, Data Vault, or ledger-style techniques that support analytical and transactional workloads.
  </li>
  <li>
   Have deep hands-on expertise with modern data tooling across ingestion (e.g., Kafka, Debezium), transformation (dbt, Spark, Flink), orchestration (Dagster, Airflow), and observability (Monte Carlo, Great Expectations).
  </li>
  <li>
   Have operated cloud data warehouses such as Snowflake, BigQuery, or Redshift, including schema design, cost optimization, and workload tuning.
  </li>
  <li>
   Are comfortable writing production-grade code in Python or SQL languages, and integrating with CI/CD and infrastructure-as-code workflows.
  </li>
  <li>
   Enjoy partnering across disciplines&mdash;engineering, product, analytics&mdash;to translate messy business requirements into elegant data systems.
  </li>
  <li>
   Thrive as a self-starter in a fast-moving environment, owning both the technical design and the operational outcomes of your work.
   <br/>
   <br/>
  </li>
 </ul>
 If designing the data backbone that powers Whatnot&rsquo;s growth, insights, and product innovation excites you, we&rsquo;d love to meet you.
 <br/>
 <br/>
 <strong>
  We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our New York, Seattle, Los Angeles, and San Francisco hubs.
  <br/>
  <br/>
 </strong>
 <strong>
  💰Compensation
  <br/>
  <br/>
 </strong>
 <strong>
  For Full-Time (Salary)
  <br/>
  <br/>
 </strong>
 <strong>
  US based applicants:
 </strong>
 $180,000/year to $260,000/year + benefits + equity.
 <br/>
 <br/>
 The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits (more details below) or equity.
 <br/>
 <br/>
 <strong>
  🎁 Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Generous Holiday and Time off Policy
  </li>
  <li>
   Health Insurance options including Medical, Dental, Vision
  </li>
  <li>
   Work From Home Support
  </li>
  <ul>
   <li>
    Home office setup allowance
   </li>
   <li>
    Monthly allowance for cell phone and internet
   </li>
  </ul>
  <li>
   Care benefits
  </li>
  <ul>
   <li>
    Monthly allowance for wellness
   </li>
   <li>
    Annual allowance towards Childcare
   </li>
   <li>
    Lifetime benefit for family planning, such as adoption or fertility expenses
   </li>
  </ul>
  <li>
   Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
  </li>
  <li>
   Monthly allowance to dogfood the app
  </li>
  <ul>
   <li>
    All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).
   </li>
  </ul>
  <li>
   Parental Leave
  </li>
  <ul>
   <li>
    16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
   </li>
  </ul>
 </ul>
 <strong>
  <strong>
   💛 EOE
   <br/>
   <br/>
  </strong>
 </strong>
 Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
 <br/>
 <br/>
 Compensation Range: $180K - $260K
 <br/>
 <br/>
</div>


Data Engineer

Acorn Technology Services

<p><b>Our Vision</b></p><p>Enabling our partners with technology solutions that help them achieve their business goals.</p><p><b>Our Mission</b></p><p>Provide secure and efficient technology solutions so that our customers can focus on their business.</p><p><b>Our Values</b></p><ul><li>Obsessive Customer Service</li><li>Deep Strategic Partnerships</li><li>Unparalleled Technical Talent</li></ul><p><b>Company</b></p><p>Acorn Technology Services is a provider of Managed Information Technology Services (&ldquo;MITS&rdquo;). We believe that all businesses, regardless of size and industry, are increasingly dependent on information technology, but find the understanding and management of IT to be a distraction from the activities that are essential to their business success. Acorn Technology Services offers high quality, reasonably priced, dependable IT solutions, thereby allowing its customers to focus on their core competencies.</p><p><b>Job summary</b></p><p>We are looking for a Service Desk Analyst who is passionate about effective solutions and clear communication and coordination with customers around critical and complex issues. Working with Systems Engineering and Cybersecurity departments to ensure critical issues and incidents are resolved on time and according to customers expectations.</p><p><b>General purpose of the position</b></p><p>This position is part of Service Desk department and is responsible for the frontline support of our customers' needs including, but not limited to, troubleshooting hardware, software, and network related issues. This position is hybrid, where there is the possibility of being asked to support clients on-site in the greater Seattle area. This position reports to the <i><b>Director &ndash; Service Desk.</b></i></p><p><b>Job description</b></p><ul><li>Provide technical support for hardware and software issues related to Windows environments. Provide outstanding service to new and existing customers via in-person, telephone, and email. Answering phone calls and responding to customer&rsquo;s emails.</li><li>Troubleshoot and resolve networking issues, including DNS configurations and VPN connectivity.</li><li>Assist users with Active Directory management, including user account creation and permissions.</li><li>Analyze customer problems and provide timely solutions through remote assistance or on-site visits as needed.</li><li>Document all support interactions in the service desk system (AutoTask) to maintain accurate records of issues and resolutions.</li><li>Collaborate with other IT team members to enhance overall service delivery and improve processes.</li><li>Deliver excellent customer service by communicating clearly and professionally with users at all levels.</li><li>Excellent working knowledge of Active Directory, Microsoft Exchange, File Server, Print Server, DHCP, DNS, High Availability, Virtualization, Group Policy, Terminal Services, and Monitoring.</li><li>Experience supporting/troubleshooting Microsoft 365, mobiles devices, and computer peripherals.</li><li>Remote Control support and troubleshooting for: Windows OS; Outlook/Exchange; mobile devices; print/scan/fax, and IP phones; and Microsoft Office Suite, business applications, and web applications.</li><li>Assist customers in troubleshooting technical problems, and document and respond to customer issues.</li><li>Provide analysis, diagnosis, and resolution of complex desktop, server, network, and software problems for end users, if unable to resolve, immediate escalation to remote Systems Administration or Systems Engineering teams.</li><li>Advanced technical and troubleshooting knowledge of desktops and applications.</li><li>Intermediate understanding of networking including but not limited to: Knowledge of common ports, LAN, WAN, VPN, DNS, Routing, ACLs, NAT, VLAN, and subnetting.</li><li>Extensive Windows and/or Macintosh OS experience, both as a user and as a engineer.</li><li>Experience using a trouble ticketing system, and demonstrable experience in documenting issues, problems, and resolutions.</li><li>Experience in the following applications and protocols a plus: Datto RMM/Autotask, IT Glue, Enterprise Antivirus Solutions, WSUS, website domain management, website security systems, VMWare and Hyper-V.</li><li>Ability to quickly assess situations and escalate issue to higher level technician when necessary.</li><li>Ability to set priorities and solve problems. Efficiency at managing multiple tasks without frequent supervision.</li><li>Provide first level support for network related systems and issues.</li><li>Thoroughly document issues on a regular basis in documentation management system and tickets.</li><li>Ability, experience, and will to resolve 15-20 tickets a day.</li></ul><p><b>Education and experience</b></p><ul><li>Bachelor&rsquo;s degree in computer science is preferred.</li><li>2-4 years working full-time in an IT helpdesk, service desk or IT call center environment required.</li><li>Previous MSP experience highly preferred.</li><li>Conversational and written English fluency required.</li><li>Technical Certifications a plus (MCSA, CCNA, CompTIA, etc.).</li><li>Proven experience in a technical support or help desk role.</li><li>Strong knowledge of computer networking concepts, including DNS, VPN, and network troubleshooting.</li><li>Familiarity with Mac OS environments is highly desirable.</li><li>Experience in using Active Directory for user management tasks.</li><li>Excellent analytical skills to diagnose problems effectively.</li><li>Strong customer service orientation with the ability to communicate technical information clearly to non-technical users.</li><li>Ability to work independently as well as part of a team in a fast-paced environment.</li><li>Will be required to take and pass a Live Scan and meet the qualifications to be CJIS Compliant.</li></ul><p>Job Type: Full-time, non-exempt role. Must participate in on-call rotation.</p><p><b>PHYSICAL REQUIREMENTS </b></p><ul><li><b>Lifting &amp; Carrying:</b> Frequently lift, carry, push, or pull items weighing up to <b>25 lbs</b> (e.g., equipment, supplies, inventory boxes).</li><li><b>Standing &amp; Walking:</b> Ability to stand and walk for extended periods (up to <b>6&ndash;8 hours</b> per shift) on various surfaces.</li><li><b>Mobility &amp; Posture:</b> Frequent bending, stooping, kneeling, crouching, reaching overhead, and reaching forward to retrieve or store materials.</li><li><b>Hand-Eye Coordination &amp; Fine Motor Skills:</b> Continuous use of hands/fingers for grasping, handling, pinching, and operating tools, equipment, or electronic devices (e.g., barcode scanners, tablets).</li><li><b>Climbing &amp; Balancing:</b> Occasional use of step stools, small ladders, or stairs while maintaining balance.</li></ul><p><b>Sensory Capabilities</b></p><ul><li><b>Visual Acuity:</b> Close vision, distance vision, color vision, and depth perception to inspect items, read labels, and navigate workspaces safely.</li></ul><p><b>Work Environment</b></p><ul><li>Ability to work in a fast-paced environment with moving equipment, inventory, and foot traffic.</li><li><i>(Optional)</i> May involve occasional exposure to varying temperatures (e.g., outdoor loading areas, cool storage) or moderate noise levels.</li></ul><p>Accommodation Statement: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.</p><p><b>BENEFITS: </b></p><ul><li>401(k)</li><li>Health insurance</li><li>Dental insurance</li><li>Vision insurance</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Monthly connectivity stipend</li></ul><p><b>WHO SHOULD APPLY? </b></p><p>We seek strategic, customer-focused technologists who are hardworking and practically believe in Acorn values of Obsessive Customer Service, Deep Strategic Partnerships and Unparallel Technical Talent. Strong team players with a growth mindset who can effectively collaborate across operations, engineering, and account management departments. Proactive problem-solvers who own outcomes, are detail-oriented, and make sound decisions under high-stress and high-pressure services environment. Adaptable lifelong learners and individuals of integrity, humility, and initiative who prioritize client success and thrive in stressful IT service contexts. Must be comfortable with fast changing tech stacks, eager to mentor and be mentored.</p><p>Job Type: Full-time</p><p>Pay: $26.00 - $32.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Many of our clients have CJIS requirements, and all technical employees must successfully complete CJIS training and extensive background screening by local law enforcement agencies to maintain employment. Are you able to, to your knowledge, be able to successfully obtain the required CJIS certification and pass the required background screenings?</li></ul><p>Ability to Commute:</p><ul><li>Seattle, WA 98101 (Required)</li></ul><p>Work Location: Hybrid remote in Seattle, WA 98101</p>

Service Desk Analyst

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
This is not your typical entry-level sales role &mdash; it's a launchpad.<br>
<br>
At Amazon, our peculiar culture and obsession with delighting customers extends to everything we do, including what we call our teams. While the industry knows this role as a SDR, BDR, Associate Account Executive, Amazon's customer-first DNA means we call our team members &quot;Customer Acquisition Representatives&quot; (CARs). It's more than a name, it reflects our belief that every interaction should start and end with the customer. As a CAR, you'll accelerate pipeline growth, navigate complex customer landscapes, shift gears between strategic thinking and high-impact execution, and put customers in the driver's seat of their cloud journey. Every CAR needs fuel, yours will be curiosity, coaching, and the full support of the world's leading cloud platform.<br>
<br>
As a CAR, you will take the lead in unlocking growth potential for both new and existing AWS customers. We are one of the principal sources of new pipeline that fuels the AWS engine &ndash; engaging the unengaged accounts and contacts to drive pipeline that turns into revenue. Using cutting-edge AI tools and data-driven insights, you'll identify whitespace opportunities and develop innovative strategies to reach unengaged accounts at scale. You'll be part of shaping how technology is deployed across thousands of organizations, from enabling rapid, individually customized cancer treatments to helping Fortune 500 companies meet their carbon emissions goals. The AWS technology stack is the backbone of some of the most innovative solutions to the world's most pressing problems.<br>
<br>
Your career path is clear. This role is designed as the entry point into AWS's North American sales organization. We don't need the perfect candidate, but we do want people who are curious, coachable, and willing to learn. We've developed hundreds of early-career professionals into full cycle sellers as Cloud Sales Representatives (CSRs), many within 18&ndash;24 months. You'll be paired with mentors and have access to structured development programs that accelerate your growth from day one.<br>
<br>
According to Gartner, AWS is the leading cloud provider in both ability to execute and completeness of vision. With only 5% of all IT spend in the cloud, we are still in the early stages of what is possible, and with the explosion of generative AI, the opportunity has never been larger. You'll be at the forefront, equipped with the most advanced AI-powered sales technology in the industry. Consider this your pit crew advantage &mdash; the tools, training, and teammates that keep you performing at your best.<br>
<br>
Key job responsibilities<br>
<ul><li>Partner closely with Account Teams to develop a deep understanding of the primary industries, accounts, and personas within your territories &mdash; building relationships from technical admins to Line of Business executives.</li><li>Lead top-of-funnel activity: conduct high-quality account research and source net-new contacts at scale to execute high-volume prospecting, lead qualification, and opportunity generation across your assigned territories.</li><li>Drive net-new business via customer acquisition by leveraging one-to-one and one-to-many outbound campaigns, in addition to qualifying leads from marketing and partner channels.</li><li>Expand services breadth and consumption within your existing customer base via account planning and territory management.</li><li>Deliver results against input and output goals, including: contacts sourced, leads qualified, customer calls completed, meetings scheduled, and opportunities created and launched.</li><li>Leverage AI-powered sales intelligence platforms, predictive analytics, and automation tools to identify high-propensity accounts, prioritize outreach, and optimize pipeline development in Salesforce.</li><li>Stay ahead of the curve with next-generation engagement strategies using generative AI, agentic workflows, and advanced personalization engines &mdash; you'll be on the cutting edge of how AI transforms B2B sales, continuously testing and iterating on new approaches to reach unengaged accounts.</li><li>Collaborate with teammates to share best practices, contribute to team learning, and collectively raise the bar for customer engagement.</li></ul><br>
We know great candidates don't always check every box. If you're excited about this role but your experience doesn't perfectly match, we encourage you to apply.<br>
<br>
About the team<br>
Diverse Experiences<br>
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
<br>
Why AWS?<br>
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
Inclusive Team Culture<br>
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.<br>
Mentorship &amp; Career Growth<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
<br>
Work/Life Balance<br>
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.
</div><h2 class="jobSectionHeader"><b>BASIC QUALIFICATIONS</b></h2><ul><li>Bachelor's degree or equivalent, or experience in a relevant field</li><li>2+ year(s) of experience in sales, business development, lead generation, or customer-facing roles (internships and non-traditional experience count)</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>1+ years of experience in technology sales, SaaS, or cloud services</li><li>Experience with outbound prospecting tools and techniques (cold calling, social selling, email sequencing)</li><li>Experience leveraging or interest in leveraging AI tools to enhance sales workflows, research, and outreach</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments, restricted stock units (RSUs), and sales incentives. Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, TX, Austin - 31.39 - 54.90 USD hourly<br>
USA, WA, Seattle - 31.39 - 54.90 USD hourly</div><p></p>

Associate Account Executive , Enterprise

Explore 106+ Business analyst wwgs business and customer analytics in Seattle this August. Find roles across top companies and apply now to boost your career.