business applications analyst

Abunayyan Holding

<div>
 <p>
  <strong>
   Role Purpose:
  </strong>
 </p>
 <p>
  The Senior Business Applications Analyst is a key player in managing the full lifecycle of our SAP business applications. This role is specifically focused on the Finance and Controlling (FICO) domain and is responsible for the planning, design, implementation, enhancement, and support of these critical systems. The successful candidate will ensure these applications meet business objectives, drive efficiency, and support our financial operations through expert configuration, support, and project delivery.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Provide expert-level day-to-day support for SAP ERP implementations and business applications within the SAP FICO module.
  </li>
  <li>
   Formulate and define system scope and objectives for assigned projects, utilizing industry-standard methodologies like ASAP and Activate.
  </li>
  <li>
   Analyze complex business problems and devise or modify procedures to create effective solutions within the system's capabilities.
  </li>
  <li>
   Prepare detailed specifications to guide development teams and oversee the design, testing, debugging, and documentation of solutions.
  </li>
  <li>
   Conduct rigorous quality assurance for all business application projects within the FICO domain.
  </li>
  <li>
   Monitor helpdesk tickets to ensure the timely resolution of issues and ensure full compliance with all organizational policies, including Information Security.
  </li>
  <li>
   Apply deep, hands-on configuration knowledge and experience in SAP FI modules, including General Ledger Accounting (FI-GL), Accounts Payable (FI-AP), Accounts Receivable (FI-AR), Bank Accounting, Asset Accounting (FI-AA), and Funds Management, with a strong understanding of VAT and IFRS compliance requirements.
  </li>
  <li>
   Demonstrate proficiency in SAP Controlling (CO) modules, including Cost Element Accounting, Cost Center Accounting, Profit Center Accounting, Internal Order Accounting, Product Costing, and Profitability Analysis (CO-PA).
  </li>
  <li>
   Experience with SAP Treasury (TRM) is considered a significant advantage.
  </li>
  <li>
   Develop and manage comprehensive training programs for end-users to ensure the proper and optimal use of business applications within the FICO domain.
  </li>
  <li>
   Lead post-implementation review processes and ongoing monitoring of business applications to ensure stability and identify opportunities for enhancement and increased adoption.
  </li>
  <li>
   Act as a key contributor to business process analysis and reengineering initiatives related to the FICO domain.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Experience:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   A minimum of 4-6 years of direct experience in SAP Software Implementation Management, specifically within the Finance and Controlling (FICO) domain.
  </li>
  <li>
   Must have completed a minimum of two full life-cycle SAP implementations in the FICO domain.
  </li>
  <li>
   Proven proficiency in ASAP and Activate project methodologies.
  </li>
  <li>
   In-depth, hands-on configuration expertise in the core SAP FI and CO modules as listed above.
  </li>
  <li>
   Experience with SAP Treasury (TRM) is a strong added advantage.
  </li>
  <li>
   High proficiency in using standard computer software systems, including the MS Office suite.
  </li>
  <li>
   A Bachelor&rsquo;s Degree in Management Information Systems (MIS), Finance, Accounting, or a related field is required.
  </li>
  <li>
   A professional certification in at least one SAP FICO functional module from a recognized institution is required. An official SAP certification is highly preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Competencies and Skills:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Exceptional analytical and problem-solving skills.
  </li>
  <li>
   Strong organizational and planning abilities.
  </li>
  <li>
   Ability to perform effectively under pressure and manage multiple priorities.
  </li>
  <li>
   Self-motivated, results-oriented, and highly adaptable to change.
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
 </ul>
</div>


Senior Business Applications Analyst

XS Brokers Insurance Agency Inc

<div>Description:<p></p><p><br>
The Business Applications Support Analyst is responsible for the day-to-day support and maintenance of our core insurance business applications, with primary focus on Vertafore&rsquo;s AIM and ImageRight platforms. This role ensures reliable operation of these mission-critical systems by troubleshooting and resolving user issues, handling support tickets, and escalating complex incidents to internal teams or vendor support when needed. The ideal candidate has strong analytical skills, excellent customer service, and a keen interest in insurance technology.</p><p><b>
Key Responsibilities</b></p><ul><li>
Serve as the primary point of contact for user support and issue resolution for Vertafore AIM and ImageRight platforms.</li><li>
Monitor and respond to support tickets promptly, ensuring timely resolution or escalation to appropriate teams (e.g., infrastructure, database, or vendor support).</li><li>
Document issues, root causes, and resolutions to build a robust knowledge base and drive continuous improvement.</li><li>
Assist in testing patches, upgrades, and system enhancements to ensure minimal disruption to business operations.</li><li>
Provide end-user training and create/update user guides as needed.</li><li>
Collaborate with vendors (e.g., Vertafore) for complex escalations, system performance issues, or product updates.</li><li>
Contribute to process improvement initiatives and technology projects that enhance efficiency and customer experience.</li></ul>
Requirements:
<p><b>
Qualifications</b></p><ul><li>
2&ndash;5 years of experience in the business, application support, business systems analysis, or IT help desk; insurance or financial services experience strongly preferred.</li><li>
Hands-on experience with Vertafore AIM and/or ImageRight platforms (administration, configuration, or support) is highly desirable.</li><li>
Strong troubleshooting and problem-solving skills with a customer-first mindset.</li><li>
Excellent communication skills to interact effectively with business users, technical teams, and vendors.</li><li>
Ability to prioritize and manage multiple tasks in a fast-paced environment.</li><li>
Associate or Bachelor&rsquo;s degree in Information Systems, Computer Science, Business, or related field (or equivalent work experience).</li></ul><p><b>
Success Profile</b></p><ul><li>
Service-Oriented: Listens to end-users, responds quickly, and delivers practical solutions.</li><li>
Detail-Driven: Ensures accurate documentation, consistent process execution, and data integrity.</li><li>
Collaborative: Works across departments and with external vendors to achieve seamless operations.</li><li>
Proactive: Identifies recurring issues and suggests long-term improvements.</li></ul></div>

Business Applications Support Analyst

Confidential

<div>
 <p>
  <strong>
   Role Purpose:
  </strong>
 </p>
 <p>
  The Senior Business Applications Analyst is a key player in managing the full lifecycle of our SAP business applications. This role is specifically focused on the Finance and Controlling (FICO) domain and is responsible for the planning, design, implementation, enhancement, and support of these critical systems. The successful candidate will ensure these applications meet business objectives, drive efficiency, and support our financial operations through expert configuration, support, and project delivery.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Provide expert-level day-to-day support for SAP ERP implementations and business applications within the SAP FICO module.
  </li>
  <li>
   Formulate and define system scope and objectives for assigned projects, utilizing industry-standard methodologies like ASAP and Activate.
  </li>
  <li>
   Analyze complex business problems and devise or modify procedures to create effective solutions within the system's capabilities.
  </li>
  <li>
   Prepare detailed specifications to guide development teams and oversee the design, testing, debugging, and documentation of solutions.
  </li>
  <li>
   Conduct rigorous quality assurance for all business application projects within the FICO domain.
  </li>
  <li>
   Monitor helpdesk tickets to ensure the timely resolution of issues and ensure full compliance with all organizational policies, including Information Security.
  </li>
  <li>
   Apply deep, hands-on configuration knowledge and experience in SAP FI modules, including General Ledger Accounting (FI-GL), Accounts Payable (FI-AP), Accounts Receivable (FI-AR), Bank Accounting, Asset Accounting (FI-AA), and Funds Management, with a strong understanding of VAT and IFRS compliance requirements.
  </li>
  <li>
   Demonstrate proficiency in SAP Controlling (CO) modules, including Cost Element Accounting, Cost Center Accounting, Profit Center Accounting, Internal Order Accounting, Product Costing, and Profitability Analysis (CO-PA).
  </li>
  <li>
   Experience with SAP Treasury (TRM) is considered a significant advantage.
  </li>
  <li>
   Develop and manage comprehensive training programs for end-users to ensure the proper and optimal use of business applications within the FICO domain.
  </li>
  <li>
   Lead post-implementation review processes and ongoing monitoring of business applications to ensure stability and identify opportunities for enhancement and increased adoption.
  </li>
  <li>
   Act as a key contributor to business process analysis and reengineering initiatives related to the FICO domain.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Experience:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   A minimum of 4-6 years of direct experience in SAP Software Implementation Management, specifically within the Finance and Controlling (FICO) domain.
  </li>
  <li>
   Must have completed a minimum of two full life-cycle SAP implementations in the FICO domain.
  </li>
  <li>
   Proven proficiency in ASAP and Activate project methodologies.
  </li>
  <li>
   In-depth, hands-on configuration expertise in the core SAP FI and CO modules as listed above.
  </li>
  <li>
   Experience with SAP Treasury (TRM) is a strong added advantage.
  </li>
  <li>
   High proficiency in using standard computer software systems, including the MS Office suite.
  </li>
  <li>
   A Bachelor&rsquo;s Degree in Management Information Systems (MIS), Finance, Accounting, or a related field is required.
  </li>
  <li>
   A professional certification in at least one SAP FICO functional module from a recognized institution is required. An official SAP certification is highly preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Competencies and Skills:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Exceptional analytical and problem-solving skills.
  </li>
  <li>
   Strong organizational and planning abilities.
  </li>
  <li>
   Ability to perform effectively under pressure and manage multiple priorities.
  </li>
  <li>
   Self-motivated, results-oriented, and highly adaptable to change.
  </li>
  <li>
   Excellent communication and interpersonal skills.
  </li>
 </ul>
 <p>
 </p>
</div>


Senior Business Application Analyst

SanDisk

<div><b>Company Description</b><p><br>
Sandisk understands how people and businesses consume data and we relentlessly innovate to deliver solutions that enable today&rsquo;s needs and tomorrow&rsquo;s next big ideas. With a rich history of groundbreaking innovations in Flash and advanced memory technologies, our solutions have become the beating heart of the digital world we&rsquo;re living in and that we have the power to shape.</p><p>
Sandisk meets people and businesses at the intersection of their aspirations and the moment, enabling them to keep moving and pushing possibility forward. We do this through the balance of our powerhouse manufacturing capabilities and our industry-leading portfolio of products that are recognized globally for innovation, performance and quality.</p><p>
Sandisk has two facilities recognized by the World Economic Forum as part of the Global Lighthouse Network for advanced 4IR innovations. These facilities were also recognized as Sustainability Lighthouses for breakthroughs in efficient operations. With our global reach, we ensure the global supply chain has access to the Flash memory it needs to keep our world moving forward.</p><b><br>
Job Description</b><p><br>
We are seeking a highly skilled and experienced Analyst 5, Business Applications to join our team. In this senior-level position, you will play a crucial role in analyzing, implementing, and optimizing business applications to drive organizational efficiency and effectiveness.</p><p><b>
ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p><ul><li>
Lead complex business application projects from inception to completion, ensuring alignment with organizational goals and objectives</li><li>
Conduct in-depth analysis of business processes and workflows to identify areas for improvement and automation</li><li>
Develop and implement strategies to optimize existing business applications and introduce new technologies</li><li>
Collaborate with cross-functional teams to gather requirements, design solutions, and manage stakeholder expectations</li><li>
Perform advanced data analysis and create comprehensive reports to support decision-making processes</li><li>
Provide expert guidance on best practices in business application management and implementation</li><li>
Mentor junior analysts and contribute to the professional development of the team</li><li>
Stay current with emerging trends and technologies in business applications and recommend innovative solutions</li></ul><br>
<b>
Qualifications</b><p><b><br>
Required:</b></p><ul><li>
Bachelor's degree in Business Administration, Computer Science, or related field; Master's degree preferred</li><li>
Minimum of 8-10 years of experience in business analysis or related field</li><li>
Advanced proficiency in business analysis tools and methodologies</li><li>
Expertise in data analysis and visualization software</li><li>
Strong knowledge of enterprise resource planning (ERP) systems</li><li>
Advanced project management skills with relevant certifications such as PMP (Project Management Professional)</li><li>
Deep understanding of business processes and workflows across various industries</li><li>
Proven track record of leading and delivering complex business application projects</li><li>
Experience in process improvement and optimization</li><li>
Ability to adapt to changing priorities and work effectively in a fast-paced environment</li><li>
Workday experience</li></ul><p>
Preferred Skills:</p><ul><li>
Strong communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels</li><li>
Excellent problem-solving and critical thinking skills</li></ul><br>
<b>
Additional Information</b><p><br>
Sandisk is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person&rsquo;s gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person&rsquo;s assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the &quot;Know Your Rights: Workplace Discrimination is Illegal&rdquo; poster. Our pay transparency policy is available here.</p><p>
Sandisk thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.</p><p>
Sandisk is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@sandisk.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.</p><p>
#LI-KH1</p></div>

Analyst 5, Business Applications

Al-Futtaim

<div><p><b>Job Requisition ID: </b>171566</p>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p>
<p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day</p><br>
<b>
Overview Of The Role:</b><br>
<ul><li>
The IT Analyst plays a critical role in ensuring the smooth, efficient, and customer-centric operation of the store's IT systems, which directly impacts daily sales, customer experience, and co-worker productivity. The role involves working closely with various functions on ERP application engagements, supporting new system implementations, upgrades, and extension of existing applications. Additionally, the IT Analyst ensures optimal performance and availability of all critical IT infrastructure and applications within the store, supporting day-to-day operations.</li></ul><br>
<b>
What You Will Do:</b><br>
<h4 class="jobSectionHeader"><b>
IT Systems Management</b></h4><br>
<ul><li>
Manage and maintain business applications and databases to improve efficiency of system operations.</li><li>
Ensure all critical IT infrastructure and applications within the store are functioning seamlessly and consistently available to support day-to-day operations.</li><li>
Maintain stable and competent systems, ensuring data quality and accuracy.</li></ul><h4 class="jobSectionHeader"><b><br>
User Support and Engagement</b></h4><br>
<ul><li>
Serve as the primary point of contact for day-to-day support on IT operations, requests, and incidents across multiple stores/business units regionally.</li><li>
Ensure average response time and meantime to resolution are in line with defined IKEA Digital/IT Service level agreements, achieving high end-user satisfaction scores.</li></ul><h4 class="jobSectionHeader"><b><br>
Digital and IT Solutions Integration</b></h4><br>
<ul><li>
Coordinate with the Business Solutions Manager and Digital/IT project teams to implement and integrate digital and IT solutions across various channels (stores and online).</li><li>
Support the project team on market expansion projects, configuring and implementing Digital and IT solutions across new business units as per project timelines.</li><li>
Assist in the development and implementation of D365/NAV/BC solutions across various modules, including design and development of integrations between D365 and other systems.</li><li>
Ensure successful rollout of solutions with minimal post-implementation concerns.</li></ul><br>
<b>
Required Skills To Be Successful:</b><br>
<ul><li>
Proficiency in ERP systems, particularly Microsoft Dynamics NAV/BC and D365.</li><li>
Strong problem-solving skills and ability to troubleshoot technical issues effectively.</li><li>
Excellent communication skills to liaise with business users and project teams.</li><li>
Ability to manage and prioritize multiple tasks and requests in a fast-paced environment.</li></ul><br>
<b>
What Qualifies You For The Role:</b><br>
<ul><li>
5+ years experience working as an IT analyst in the retail industry.</li><li>
Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li>
Sound technical and functional knowledge of ERP solutions such as Microsoft Dynamics NAV/BC, D365, CRM365.</li><li>
Practical experience managing databases (SQL, Oracle) and troubleshooting technical issues.</li><li>
1-2 years of experience in either D365, BC or NAV.</li></ul><p><b><br>
About Al-Futtaim Retail</b></p>
<p>Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.<br>
<br>
Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;</p><br>
<p></p>
<p><b>About Al-Futtaim IKEA</b></p>
<p>GROWING TOGETHER...</p>
<p>We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.</p>
<p>Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.</p></div><p></p>

IT Analyst

<div>
 <strong>
  Job Requisition ID:
 </strong>
 171566
 <br/>
 <br/>
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 <br/>
 <br/>
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 <br/>
 <br/>
 <strong>
  Overview Of The Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The IT Analyst plays a critical role in ensuring the smooth, efficient, and customer-centric operation of the store's IT systems, which directly impacts daily sales, customer experience, and co-worker productivity. The role involves working closely with various functions on ERP application engagements, supporting new system implementations, upgrades, and extension of existing applications. Additionally, the IT Analyst ensures optimal performance and availability of all critical IT infrastructure and applications within the store, supporting day-to-day operations.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Do:
  <br/>
  <br/>
 </strong>
 IT Systems Management
 <br/>
 <br/>
 <ul>
  <li>
   Manage and maintain business applications and databases to improve efficiency of system operations.
  </li>
  <li>
   Ensure all critical IT infrastructure and applications within the store are functioning seamlessly and consistently available to support day-to-day operations.
  </li>
  <li>
   Maintain stable and competent systems, ensuring data quality and accuracy.
   <br/>
   <br/>
  </li>
 </ul>
 User Support and Engagement
 <br/>
 <br/>
 <ul>
  <li>
   Serve as the primary point of contact for day-to-day support on IT operations, requests, and incidents across multiple stores/business units regionally.
  </li>
  <li>
   Ensure average response time and meantime to resolution are in line with defined IKEA Digital/IT Service level agreements, achieving high end-user satisfaction scores.
   <br/>
   <br/>
  </li>
 </ul>
 Digital and IT Solutions Integration
 <br/>
 <br/>
 <ul>
  <li>
   Coordinate with the Business Solutions Manager and Digital/IT project teams to implement and integrate digital and IT solutions across various channels (stores and online).
  </li>
  <li>
   Support the project team on market expansion projects, configuring and implementing Digital and IT solutions across new business units as per project timelines.
  </li>
  <li>
   Assist in the development and implementation of D365/NAV/BC solutions across various modules, including design and development of integrations between D365 and other systems.
  </li>
  <li>
   Ensure successful rollout of solutions with minimal post-implementation concerns.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Skills To Be Successful:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Proficiency in ERP systems, particularly Microsoft Dynamics NAV/BC and D365.
  </li>
  <li>
   Strong problem-solving skills and ability to troubleshoot technical issues effectively.
  </li>
  <li>
   Excellent communication skills to liaise with business users and project teams.
  </li>
  <li>
   Ability to manage and prioritize multiple tasks and requests in a fast-paced environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What Qualifies You For The Role:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   5+ years experience working as an IT analyst in the retail industry.
  </li>
  <li>
   Bachelor's degree in Computer Science, Information Technology, or a related field.
  </li>
  <li>
   Sound technical and functional knowledge of ERP solutions such as Microsoft Dynamics NAV/BC, D365, CRM365.
  </li>
  <li>
   Practical experience managing databases (SQL, Oracle) and troubleshooting technical issues.
  </li>
  <li>
   1-2 years of experience in either D365, BC or NAV.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Al-Futtaim Retail
  <br/>
  <br/>
 </strong>
 Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa &amp; Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&amp;B) across Asia. We are also one of the largest Global partners of Marks and Spencer&rsquo;s in both regions with over 75 stores offering both fashion &amp; food options.
 <br/>
 <br/>
 Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&amp;Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference&hellip;
 <br/>
 <br/>
 <strong>
  About Al-Futtaim IKEA
  <br/>
  <br/>
 </strong>
 GROWING TOGETHER...
 <br/>
 <br/>
 We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
 <br/>
 <br/>
 Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
</div>


IT Analyst | IKEA | Cairo Festival City

Conduent

<div></div><div><div><div><div><div><div><div><div><div><div><div><div><div>Location</div>
Bangalore, Karnataka, India
<div>Category</div>
Client Relationship Management &amp; Service Delivery
<div>Req ID</div>
13383
<div>Job Type</div>
Full-time regular</div></div></div></div><p></p><div><div><p><br>
</p></div></div></div></div></div></div></div><div><div><div><div><div><div><div><p>Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.</p><p><br>
The Analyst will deliver analysis of operational performance in order to support performance improvements. The Analyst will assess processes that have an impact on key operational metrics and customer satisfaction scores. The Analyst will be part of a team that works alongside stakeholders to interpret performance trends, determine root causes and design/help implement performance improvement efforts.</p><br>
<p></p>
<p>
Responsibilities:</p><br>
<p></p>
<ul>
<li>Reviews operational metric results and customer satisfaction results on daily/weekly/monthly basis to identify trends in performance</li>
<li>Utilizes tools such as Excel, cross-tabs, Power BI, Tableau or other tools to analyze qualitative and quantitative data</li>
<li>Interprets the data to tell a story that answers business questions; looks for the so-what behind the numbers</li>
<li>Effectively communicate analysis in a way that business stakeholders understand</li>
<li>Proactively identifies performance gaps and analytic focus and manages deliverable schedules; meets delivery timelines</li>
<li>Coordinates data collection, cleansing, and merging of data from separate streams</li>
<li>Builds relationships with key stakeholders in Operations, quality, training, in order to understand processes and identify gaps that may be contributing to lower key metric results</li>
<li>Facilitates and conducts root cause exercises, such as, but not limited to: slicing of data, transcript reviews, verbatim analysis, round tables, and process documentation</li>
<li>Aids in developing, execution, and measuring operational changes that are expected to improve results</li>
<li>Presents key insights, solution recommendations, business cases and action plans to internal/external stakeholders</li>
<li>Consistently provides updates and progress of action plans and activities</li></ul><br>
<p></p>
<p>
Profile</p>
<ul>
<li>Bachelor&rsquo;s degree in related field from a four-year college or university with two-three years related experience</li>
<li>Strong problem-solving skills</li>
<li>Project Management skills</li>
<li>Works well with minimal supervision yet uses appropriate resources</li>
<li>Good written and oral communication skills</li>
<li>Ability to communicate with all levels of management</li>
<li>Ability to travel periodically</li>
<li>Experience with contact centers and customer satisfaction is preferred</li>
<li>Experience with statistical concepts and applications; knowledge of predictive modeling a plus</li>
<li>Six Sigma training and green belt certification a plus</li>
<li>Python and PowerBI experience a plus</li></ul><p><br>
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.</p>
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For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also</div></div></div></div></div></div></div></div></div></div></div><p></p>

Business Operations Analyst II

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