business case analyst

Roland Berger

<div>Company Description 
Roland Berger, founded in 1967, is the only leading consultancy with German heritage and European origin. By joining Roland Berger, you choose an employer who has supported diversity of cultures, mentalities, and perspectives since its founding. We believe that great ideas and new perspectives are inspired by diverse teams from a variety of backgrounds. That's why we want you to be authentic, be yourself. Be the Original You. 
Job Description 
We are seeking a detail-oriented and analytical Business Analyst to join our dynamic team in Abu Dhabi, United Arab Emirates. As a Business Analyst, you will play a crucial role in helping our organization make data-driven decisions and improve business processes.<ul><li>
Collaborate with stakeholders to identify business needs and gather requirements</li><li>
Analyze complex data sets and prepare comprehensive reports to support strategic decision-making</li><li>
Develop and maintain financial models and forecasts</li><li>
Conduct market research and competitive analysis to identify business opportunities</li><li>
Create and present business cases for new initiatives or process improvements</li><li>
Facilitate workshops and meetings to elicit information from various departments</li><li>
Design and document business processes using appropriate modeling techniques</li><li>
Support the implementation of new systems and processes</li><li>
Monitor and report on key performance indicators (KPIs)</li><li>
Provide analytical support for due diligence activities and strategic planning</li></ul> 

Qualifications 
<ul><li>
Bachelor's degree in Business Administration, Finance, Economics, or a related field</li><li>
Proven experience as a Business Analyst in a consulting environment</li><li>
Strong analytical and problem-solving skills with attention to detail</li><li>
Excellent communication skills, both written and verbal</li><li>
Proficiency in data analysis tools such as Excel, SQL, and Tableau</li><li>
Knowledge of business process modeling techniques</li><li>
Familiarity with project management methodologies</li><li>
Ability to work collaboratively in a diverse team environment</li><li>
Customer-focused mindset with a goal-oriented approach</li><li>
Excellent research and information-gathering skills</li><li>
Fluency in English; Arabic is a plus</li><li>
Adaptability to work in a fast-paced, international business environment</li><li>
Emirati nationals ONLY.</li></ul> 

Additional Information 
What will you get?<ul><li>
An exciting international environment of projects, customers and consultants</li><li>
Extensive training opportunities in data analytics and data engineering.</li><li>
Competitive salary</li></ul></div>

Business Analyst - Emiratization

Faculty Physicians Inc.

<div>Under general supervision and direction of the Director, the EPIC Business Operations Analyst is accountable for the operational support of value-added Epic patient access suite of products - Prelude, ADT, Cadence, Referrals, 3rd party systems (RelayHealth RTE Real Time Eligibility, Perceptive (scanning) and TeleVox (automated Appointment Reminders) technology, which support the strategic plan of the enterprise and achieves clinical, financial and service quality objectives. Manages communication and coordination with patient access business owners and stakeholders to meet organizational objectives. This role is accountable for the quality of patient access and software products delivered; and, collaborates with UMMS IS&amp;T application build teams, coordination with business owners across system hospitals and physician entities - for contributing to the design and maintenance of systems to support multidisciplinary team functioning and continuity of services within UMMS, FPI, UMCMG and affiliated member organizations/entities. Also manages small to medium projects or specific aspects of larger projects for patient access and business applications in the healthcare environment.

EDUCATION and/or EXPERIENCE
<ul>
<li>High School Diploma or equivalent (GED) is required. Bachelor&rsquo;s degree in Business Administration or related field is preferred</li>
<li>Five years of patient access end user experience required. Could be any or combination of the following: Registrar, Admitting Specialist, Scheduler, Referral Coordinator, and Front Desk</li>
<li>EPIC experience is preferred</li>
<li>Working knowledge of software packages (e.g., MS Office Suite) used by department</li>
</ul>
Total Rewards 
The referenced base salary range represents the low and high end of University of Maryland&rsquo;s Faculty Physician&rsquo;s Inc. salary range for this position. Some candidates will not be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, internal equity, responsibility factor and span of control, education/training and other qualifications. University of Maryland Faculty Physician&rsquo;s Inc. offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://www.umfpi.org/jobs/summary-employee-benefits (https://www.umfpi.org/jobs/summary-employee-benefits).<h4 class="jobSectionHeader">
Licenses &amp; Certifications</h4>
Required<ul><li>
EPIC - Prelude Certified</li><li>
EPIC - Cadence Certified</li></ul><h4 class="jobSectionHeader">
Skills</h4>
Required<ul><li>
Positive Attitude</li><li>
Interpersonal Skills</li><li>
EPIC</li><li>
Critical Thinking</li><li>
Adaptability/Flexibility</li></ul><h4 class="jobSectionHeader">
Behaviors</h4>
Required<ul><li>
Team Player: Works well as a member of a group</li><li>
Enthusiastic: Shows intense and eager enjoyment and interest</li><li>
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well</li></ul><h4 class="jobSectionHeader">
Motivations</h4>
Required<ul><li>
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization</li></ul>
Preferred<ul><li>
Self-Starter: Inspired to perform without outside help</li><li>
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

EPIC Business Operations Analyst II- Practice Operations- Hybrid Position

Al-Futtaim

<div>Overview Of The Role: 
<ul><li>
The Senior Financial Analyst is tasked with preparing financial feasibility studies and business case evaluations crucial for company performance review. This role involves analyzing key performance indicators, such as the balance sheet and working capital financials, to provide comprehensive insights. The analyst supports finance, treasury, and tax operations and is responsible for delivering MIS reports that guide business decisions. Precision and accuracy in reporting are essential to ensure strategic decision-making and stability in existing operations.</li></ul> 

What You Will Do: 
<h4 class="jobSectionHeader">
Financial Analysis</h4> 
<ul><li>
Develop extensive feasibility models and prepare financial feasibility analysis to present an accurate, complete picture of the operational business or business case, reflecting expenditure, place, marketability, recovery period, and profitability for review and decision by senior management.</li><li>
Deliver robust P&amp;L and B/S reporting and analysis, providing timely insight into operational performance and advice on variances, trends, and corrective actions.</li></ul><h4 class="jobSectionHeader"> 
Management Reporting</h4> 
<ul><li>
Develop suitable business Management Information Systems (MIS) to encapsulate all key performance indicators: financial, commercial, and operational.</li><li>
Provide effective and timely management reports, including financial and operational reports and dashboards to assist business operations, enabling them to manage operations efficiently.</li></ul><h4 class="jobSectionHeader"> 
Data Collection and Analysis</h4> 
<ul><li>
Collect data from both internal and external resources on various types of costs, income, and expenses.</li><li>
Conduct income and expense projections and variance analysis to support financial planning and decision-making.</li></ul><h4 class="jobSectionHeader"> 
Key Area Support</h4> 
<ul><li>
Support senior management in aspects of finance, treasury, and tax as required.</li><li>
Provide timely advice on financial trends and corrective actions to be taken.</li></ul> 

Required Skills To Be Successful: 
<ul><li>
Advanced financial analysis and modeling skills.</li><li>
Proficiency in Management Information Systems (MIS).</li><li>
Strong analytical skills and commercial awareness.</li><li>
Excellent numeracy and problem-solving skills.</li></ul> 

What Qualifies You For The Role: 
<ul><li>
Postgraduate degree in Finance with extensive knowledge of Financial Management, Information Systems, Financial Analysis, Treasury, and Tax.</li><li>
ACA Chartered Accountant or equivalent certification.</li><li>
Previous experience in a similar position within a world-class organization is an advantage.</li><li>
Strong interpersonal and team-building skills with well-developed oral and written communication abilities.</li></ul></div>

UAE National- Senior Financial Analyst

Daikin/Goodman Manufacturing

<div><h4 class="jobSectionHeader">Detailed Description</h4>

The Salesforce Business Analyst for Service Cloud is instrumental in supporting the strategic direction and governance of Service Cloud. With a comprehensive understanding of case lifecycle management, contact center operations, and process optimization, the Analyst enables the implementation of scalable and efficient customer service solutions. This role partners with stakeholders to design service-centric solutions, improve agent productivity, and enhance customer experience through data-driven insights.
<h4 class="jobSectionHeader">
Responsibilities may include:</h4>

Product Administration: 
Support all aspects of Service Cloud administration, including case management, omnichannel routing, knowledge management, automation (flows), and service console optimization.

Requirements Gathering: 
Collaborate with business stakeholders and SMEs to elicit, document, and prioritize requirements for customer support processes, case handling, and service operations.

Story Development: 
Develop clear and detailed Jira user stories with well-defined acceptance criteria to support efficient solution design and development.

Data Management: 
Manage data governance practices to ensure high levels of data quality, integrity, and security across case, customer, and interaction data. Perform audits to proactively identify and resolve data issues.

Process Improvement: 
Drive continuous improvement of end-to-end service processes, including case intake, triage, escalation, and resolution. Leverage automation, AI (e.g., case classification, sentiment), and analytics within Service Cloud.

User Acceptance Testing Management: 
Own planning, coordination, and execution of UAT for Service Cloud enhancements, including test script creation, defect tracking, and resolution.

Agile Methodology: 
Work within Agile frameworks, contributing to sprint planning, backlog grooming, and iterative delivery of Service Cloud features.

Troubleshooting and Support: 
Act as a primary point of contact for Service Cloud issues, supporting users (agents, supervisors) and driving root cause analysis and resolution of system or process challenges.

Training: 
Support the development of training materials, working with the Training Team to ensure effective adoption of Service Cloud features by service teams.

Platform Updates: 
Serve as a subject matter expert on Service Cloud capabilities (e.g., Case Management, Omnichannel, Knowledge, Service Cloud Voice), providing recommendations on enhancements, releases, and new feature adoption.

Integration Support: 
Support integration efforts between Service Cloud and telephony systems (e.g., Amazon Connect), external platforms, and internal systems to enable seamless service operations.

Partner with enterprise and solution architects to align Service Cloud implementations with broader enterprise architecture.

Perform other tasks as assigned
<h4 class="jobSectionHeader">
Nature and Scope:</h4>
<ul><li>Applies advanced knowledge of Service Cloud and service operations processes</li>
<li>Works independently with limited supervision while managing projects and deliverables</li>
<li>May coach and guide junior analysts</li>
<li>Handles complex problems requiring analytical thinking and innovative solutions</li>
</ul><h4 class="jobSectionHeader">Knowledge and Skills:</h4>
<ul><li>Intermediate knowledge of Microsoft Office, Jira, Confluence</li>
<li>Strong understanding of Service Cloud (case management, omnichannel, knowledge, automation)</li>
<li>Detail-oriented with a strategic mindset</li>
<li>Excellent communication and stakeholder management skills</li>
<li>Proactive and self-driven with a continuous improvement mindset</li>
<li>Strong analytical skills with the ability to translate service data into actionable insights</li>
<li>Knowledge of data governance and data quality best practices</li>
</ul><h4 class="jobSectionHeader">Experience:</h4>
<ul><li>5&ndash;10 years of experience with Salesforce or another CRM platform</li>
<li>Hands-on experience with Service Cloud (preferred)</li>
</ul><h4 class="jobSectionHeader">Education:</h4>
<ul><li>Bachelor&rsquo;s degree in Business, IT, or related field</li>
<li>Salesforce Service Cloud certification preferred</li>
<li>Master&rsquo;s degree is a plus</li>
</ul><h4 class="jobSectionHeader">People Manager:</h4>

No
<h4 class="jobSectionHeader">
Physical Requirements/Work Environment:</h4>
<ul><li>Ability to perform essential responsibilities with or without accommodations</li>
<li>Collaborative team environment</li>
<li>May require occasional overtime during major releases or peak support periods</li>
</ul><h4 class="jobSectionHeader">Reports To:</h4>

Manager, Product Owner &ndash; Salesforce Service Cloud
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Salesforce Business Analyst III - Service Cloud

Tech Army

<div><div>INTERVIEW= Onsite / Virtual 
JOB TYPE= Onsite 
 
SCOPE 
The Contractor will provide an experienced Business Analyst to: 
<ul><li>Elicit, analyze, and document business requirements clearly.</li><li>Facilitate workshops and meetings with stakeholders to gather requirements and validate solutions.</li><li>Use of tools like UML, BPMN, and process flow diagrams for modeling.</li><li>Develop user stories, acceptance criteria, and maintain traceability in Azure DevOps.</li><li>Support testing activities by creating user acceptance test cases and coordinating UAT.</li><li>Collaborate with technical teams to translate business needs into actionable solutions and oversee testing and rollout.</li><li>Work within Agile frameworks (Feature Driven Design and Scrum) to deliver iterative solutions.</li><li>Provide guidance on best practices for business analysis and process improvement.</li><li>The Contractor, through its selected candidate, must perform all tasks and complete the deliverables identified in this Statement of Work (SOW).</li></ul>
 
Minimum Qualifications 
<ul><li>5+ years of experience as a Business Analyst on technology projects.</li><li>Experience analyzing workflows, identify inefficiencies, and recommend improvements to support strategic goals.</li><li>Experience with Microsoft Dynamics 365 Case Management solutions.</li><li>Experience as an IT Business Analyst for software development projects.</li><li>Proficiency in eliciting requirements, documenting user stories, and defining acceptance criteria.</li><li>Hands-on experience using Azure DevOps or GitHub for backlog management and tracking.</li><li>Experience developing and executing user acceptance test cases.</li><li>Strong knowledge of Agile methodologies, including Scrum and Feature Driven Design.</li><li>Excellent written and verbal communication skills.</li></ul>
Preferred Experience 
Preferred experience for a senior business analyst: 
<ul><li>Extensive experience in business process modeling and improvement.</li><li>Proven track record of leading cross-functional teams and managing large-scale projects.</li><li>Deep understanding of data analysis techniques and tools.</li><li>Strong strategic thinking and problem-solving abilities.</li><li>High proficiency in stakeholder management and communication.</li><li>Experience with cloud computing and enterprise architecture.</li><li>Experience working in a government or public sector environment.</li><li>Experience utilizing BI tools (Power BI, Tableau) to provide insights and support decision-making.</li></ul>
Educational qualifications meeting at least one of the following levels: 
<ul><li>Bachelor's or master's degree in computer science, Information Systems, or another related field or equivalent work experience.</li><li>Certified Scrum Master (CSM), Project Management Professional (PMP), or Business Analysis certifications (CBAP, PMI-PBA).</li></ul>
CONTRACTOR RESPONSIBILITIES 
The Business Analyst (Advanced) will be responsible for the following tasks: 
<ul><li>Conduct thorough analysis of business processes, systems, and requirements to identify areas for improvement.</li><li>Collaborate with stakeholders to gather, document, and validate business requirements.</li><li>Develop business cases and feasibility studies to support project proposals and decision-making.</li><li>Create detailed functional specifications and user stories for development teams.</li><li>Develop user stories, acceptance criteria, and maintain traceability in Azure DevOps.</li><li>Facilitate workshops and meetings to drive consensus and clarify requirements.</li><li>Provide guidance and oversight during the development and testing phases to ensure alignment with business goals.</li><li>Conduct gap analysis and impact assessment for system changes and enhancements.</li><li>Support management activities, including training, communication, and user adoption strategies.</li><li>Develop and maintain comprehensive documentation, including process flows, data models, and business rules.</li><li>Perform quality assurance and validation to ensure solutions meet business needs and comply with standards.</li><li>Provide ongoing support and expertise for business users, addressing issues and identifying opportunities for continuous improvement.</li><li>Coach, mentor, and train OATS team members and other FDACS staff.</li><li>Create and maintain technical documentation and Standard Operating Procedures (SOPs).</li><li>Attend and participate in project meetings and provide regular status updates.</li><li>Submit weekly project reports and time sheets.</li></ul></div></div>

Business Analyst (C. Advanced)

The Coca-Cola Bottling Company of Saudi Arabia

<div>
 
 
 Role Purpose
 
 
 
 
 
 
 Manage in-house applications, support ongoing systems, and implement new programs aligned with business requirements.
 
 
 
 
 
 
 Job Accountabilities
 
 
 
 
 
 <ul>
 <li>
 Support and maintain in-house developed systems
 </li>
 <li>
 Develop new applications and enhancements
 </li>
 <li>
 Maintain and optimize existing programs
 </li>
 <li>
 Take end-to-end ownership of assigned applications
 </li>
 <li>
 Analyze business requirements and design appropriate solutions
 </li>
 <li>
 Provide post-implementation support and troubleshooting
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Role Requirements
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Software Engineering, or a related field
 </li>
 <li>
 Minimum of 4 years of experience in software programming and application development
 </li>
 <li>
 Strong knowledge of SQL
 </li>
 <li>
 Programming skills in Java / Python / C# / VB.NET / Flutter or similar
 </li>
 <li>
 Experience with Power BI and reporting tools.
 </li>
 <li>
 Basic knowledge of SAP S/4HANA
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 </ul>
 
 
</div>

Business Application Analyst

Vallarta Supermarkets

<div>
 
 Title: Data Analyst | Asset Protection
 
 
 Classification: Non-exempt
 
 
 Reports To: Director of Shrink Management &amp; Systems Operations
 
 
 
 
 
 Job Description
 
 
 
 
 
 Responsibilities and Duties:
 
 <ul>
 <li>
 Designs and develops ad hoc reports and new reporting techniques using multiple reporting techniques systems to generate potential case leads and identify new types of dishonest activity.
 </li>
 <li>
 Maintains the organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for growth and implementing this growth in the department.
 </li>
 <li>
 Manage projects to establish exception management structures and principles geared towards
 </li>
 </ul>
 
 Various exception-based reporting applications.
 
 <ul>
 <li>
 Completes projects by coordinating resources and timetables with other departments.
 </li>
 <li>
 Recommends exception-based reporting strategies, policies, and procedures by evaluating
 </li>
 </ul>
 
 organization outcomes; identifying problems; evaluating trends; anticipating requirements.
 
 <ul>
 <li>
 Maintains quality service by establishing and enforcing organizational standards.
 </li>
 <li>
 Performs analysis, identifying dishonest employees and theft activity through the use of
 </li>
 </ul>
 
 exception-based reporting.
 
 <ul>
 <li>
 Works closely with Investigators, Auditors, and APDM&rsquo;s to facilitate investigations of
 </li>
 </ul>
 
 theft, policy violations, and/or criminal activity.
 
 <ul>
 <li>
 Initiates case leads and provides actionable data and offers investigative support to drive
 </li>
 </ul>
 
 Successful case closures by using investigative resources and related technologies as directed.
 
 <ul>
 <li>
 Creates and develops training plans for Asset Protection Data Programs
 </li>
 <li>
 Performs other responsibilities, functions and/or projects as requested.
 </li>
 <li>
 Provides statistical reporting.
 </li>
 <li>
 Analyzes shrink data across stores, departments, and time periods to identify root causes,
 </li>
 </ul>
 
 trends, and high-risk areas impacting the Shrink Management Program.
 
 <ul>
 <li>
 Develops and maintains shrink dashboards and analytical reports to monitor the program
 </li>
 </ul>
 
 effectiveness, measure loss reduction initiatives, and support data-driven decision making.
 
 <ul>
 <li>
 Partners with Asset Protection leadership and Shrink Management Committee members to evaluate shrink performance metrics and recommend corrective actions based on analytical findings.
 </li>
 <li>
 Utilizes exception-based reporting to proactively identify shrink drivers and support continuous improvement of the Shrink Management Program.
 </li>
 </ul>
 
 
 
 
 Knowledge and Skills:
 
 <ul>
 <li>
 The ability to prioritize tasks, meet deadlines, and adjust quickly to urgent matters.
 </li>
 <li>
 The ability to maintain the confidentiality of sensitive information.
 </li>
 <li>
 Initiative-taking to be successful in a demanding environment with minimal supervision.
 </li>
 <li>
 Excellent communication, presentation, and people skills.
 </li>
 </ul>
 
 
 
 
 Required Education and Experience:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree preferred, or equivalent combination of education, training, and
 </li>
 </ul>
 
 experience
 
 <ul>
 <li>
 Prior exception-based reporting experience
 </li>
 <li>
 Advanced Expert Microsoft Excel
 </li>
 <li>
 At least 3 - 5 years of experience as a Data Analyst
 </li>
 </ul>
 
 
 
 
 Physical Demands
 
 
 Will be required to spend long hours sitting and using office equipment and computers. May also
 
 
 Have to do some light lifting of supplies and materials from time to time. Ability to lift to 30
 
 
 lbs. independently and up to 50 lbs. with assistance.
 
 
 
 
 
 Position Type/Expected Hours of Work
 
 
 This is a non-exempt level position. The work schedule may change based on business needs.
 
 
 Therefore, flexibility in daily hours and days worked is required, including weekends. Standard
 
 
 schedule is Monday &ndash; Friday; 8 am-5 pm. Some travel is required (10%), including overnight stays, across all Vallarta store locations. Mileage reimbursement program for approved business travel.
 
 
 
 
 
 
 This job description is not intended to be all-inclusive, and employees may perform other duties as
 
 
 
 
 directed. All employees are expected to perform any reasonable task or request that is
 
 
 
 
 consistent with fulfilling company goals and objectives.
 
 
</div>

A/P Data Analyst

Search 9455+ Business case analyst jobs near you this June. New roles added regularly across leading industries. Apply today.