business center manager

ACOUP Employment Services

<div><h2 class="jobSectionHeader">Business Development Manager &ndash; BPO &amp; Call Center Division</h2>
ACOUP
Dubai - United Arab Emirates
Posted: 13-10-2025
Ref: EBgv5nbZ</div>
 <div>Job Title: Business Development Manager &ndash; BPO &amp; Call Center Division
Location: Dubai, UAE 
Employment Type: Full-Time 
About the Role
We are seeking a high-performing Business Development Manager to take full responsibility for driving sales and business growth across our BPO and Call Center division.
The ideal candidate must have strong experience in BPO, outsourcing, and call center solutions, with a proven ability to generate new business, manage corporate clients, and deliver measurable revenue growth. This role carries full accountability for sales targets, client acquisition, and market expansion in the UAE and GCC region. 

Key Responsibilities
<ul><li>Identify, develop, and close new business opportunities for BPO and Call Center outsourcing services.</li>
<li>Build and maintain strong relationships with key decision-makers, clients, and business partners.</li>
<li>Develop tailored proposals and pricing structures based on client requirements.</li>
<li>Lead the entire sales cycle &mdash; from prospecting and pitching to negotiation and deal closure.</li>
<li>Collaborate with Operations, HR, and Contracts teams to ensure smooth client onboarding and service delivery.</li>
<li>Achieve and exceed monthly and quarterly sales and revenue targets.</li>
<li>Conduct market research and competitor analysis to identify growth opportunities.</li>
<li>Represent the company at industry events, exhibitions, and networking forums.</li>
<li>Maintain and update sales pipelines, forecasts, and CRM records accurately.</li></ul> 

Required Skills &amp; Qualifications
<ul><li>Bachelor&rsquo;s degree in Business Administration, Marketing, or a related field.</li>
<li>Minimum 4&ndash;8 years of proven experience in BPO, Call Center, or Outsourcing Sales.</li>
<li>Strong understanding of outsourcing models, workforce deployment, and service operations.</li>
<li>Excellent negotiation, communication, and presentation skills.</li>
<li>Demonstrated success in achieving and exceeding revenue goals.</li>
<li>Proficiency in CRM software, MS Office, and proposal development tools.</li>
<li>Self-driven, entrepreneurial, and capable of working independently.</li></ul> 

Preferred Experience
<ul><li>Existing network of potential corporate or enterprise clients in the UAE or GCC.</li>
<li>Experience in setting up BPO contracts, client acquisition, and strategic account management.</li>
<li>Prior experience in customer experience, telesales, or workforce outsourcing is an advantage.</li></ul> 

What We Offer
<ul><li>Attractive salary package with commission and performance-based incentives.</li>
<li>Full ownership of the BPO &amp; Call Center sales portfolio.</li>
<li>Strategic collaboration with company leadership for expansion and growth planning.</li>
<li>Opportunity to grow into a Sales Head or Business Unit Lead role based on results.</li>
<li>Dynamic work environment with high growth potential.</li></ul></div>

Business Development Manager – BPO & Call Center Division

Dolphin Business Center LLC

We are seeking a highly motivated and results-driven Business Manager to oversee the day-to-day operations, drive business growth, and ensure overall efficiency across departments. The ideal candidate will have strong leadership abilities, business acumen, and excellent communication skills to manage teams and build lasting client relationships.Key Responsibilities:<ul><li>Oversee daily operations and ensure smooth coordination across departments.</li><li>Develop and implement business strategies, policies, and procedures to achieve company objectives.</li><li>Identify new business opportunities, build partnerships, and strengthen client relationships.</li><li>Monitor market trends and analyze financial performance to support business decisions.</li><li>Manage budgets, control expenses, and ensure profitability targets are met.</li><li>Lead, mentor, and motivate staff to achieve operational excellence.</li><li>Prepare reports, proposals, and presentations for management and clients.</li><li>Ensure compliance with company policies and industry standards.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field (Master&rsquo;s degree preferred).</li><li>Proven experience as a Business Manager or in a similar management role.</li><li>Strong leadership, organizational, and decision-making skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficient in MS Office and business management software.</li></ul>Preferred Experience:<ul><li>Experience in managing or operating a Business Center, Serviced Office, or Co-working Space is highly desirable.</li><li>Knowledge in sales, marketing, and client servicing within the business services industry.</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Can you join immediately?</li><li>What is your salary expectation?</li><li>What is your visa status?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Business Manager: 2 years (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Business Manager

AWANTI CLASSES

1. Administrative &amp; Operational Management<ul><li>Oversee the day-to-day functioning of the training center.</li></ul>2. Academic Coordination<ul><li>Monitor faculty performance, punctuality &amp; quality of delivery.</li></ul>3. Marketing Support &amp; School Presentations<ul><li>Coordinate with the marketing team for scheduled school visits, demos and campaigns.</li><li>Represent the institute during school presentations, product demos and awareness programs.</li></ul>4. Admission &amp; Target Achievement<ul><li>Ensure monthly admission targets are achieved.</li><li>Oversee enquiry follow-ups, counselling sessions and admission conversions.</li></ul>5. Team Management<ul><li>Lead, motivate and supervise the academic and administrative team.</li><li>Train new staff in academic delivery, student handling and center operations.</li></ul>6. Reporting &amp; Documentation<ul><li>Maintain daily, weekly and monthly reports on:</li><li>Share reports and updates with the reporting manager regularly.</li></ul>7. Student &amp; Parent Relations<ul><li>Ensure quality learning experience for every student.</li><li>Conduct parent meetings to review progress and attendance.</li></ul>8. Financial &amp; Resource Management<ul><li>Supervise fee collection, receipts and centre requirement handling.</li></ul>9. Compliance &amp; Quality Assurance<ul><li>Follow all company guidelines, academic standards and safety protocols.</li></ul>10. Innovation &amp; Growth<ul><li>Identify and propose new training modules or workshops to enhance learning.</li><li>Explore tie-up opportunities with schools, NGOs, or colleges.</li></ul>Job Types: Full-time, PermanentPay: &#8377;20,000.00 - &#8377;60,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Commuter assistance</li><li>Provident Fund</li></ul>Work Location: In person

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Amity Global Business School Chennai

&middot; Taking care of all the marketing related activities.&middot; Generating Admissions.&middot; Visiting Schools and Colleges for Presentations&middot; Tie ups with Consultants for International Admissions&middot; Conducting Seminars&middot; Counseling Students and Parents&middot; Handling day to day activities of the center&middot; Travelling in and around the region&middot; Motivating the TeamJob Types: Full-time, PermanentPay: &#8377;50,000.00 - &#8377;65,000.00 per monthBenefits:<ul><li>Commuter assistance</li><li>Life insurance</li><li>Provident Fund</li></ul>Work Location: In person

RAHI Care

Designation:Centre ManagerExperience:6-10 years' experience (Preferred Healthcare sector)Salary:As per experience and assessmentQualification:MEA or Equivalent/MBA Hospital Administration preferredRoles And Responsibilities:Focus on continuously enhancing patients' experience through interaction and handle patient grievances.Overseeing daily operations, managing budgets, and setting performance objectives.Manage relationships with doctors and paramedical staff to provide seamless service delivery. Ensure service in proactive and responsive manner in person/telephone/electronic media.Overall responsible for staff grievances &amp; roster management.Ensure the implementation and compliance of quality standards.Dealing with escalated customer issues, incident reports, and legal actions.Developing and implementing business, marketing, and advertising plans.Marketing, Network development and Govt. LiaisioningMarketing for patient additionData Management for patients and working on Ayushman PortalSkill Required:Good technical knowledge in hospital administrationWorking knowledge of computer.Report writing skillsCoordination and networking skillsAbility to work as a teamAbout RAHI CareRahi Care Private Limited, is a leading organized dialysis chain with-80+ centres in Rajasthan. Odisha, nimachal Pradesh, Uttarakhand, Haryana. Andhra Pradesh. Maharashtra &amp; Punjab, RAHI Care plans to Increase the number of dialysis healthcare centres across India, Including in the under-invested states-to reach -100 contres by 2025. The company currently engages over 600+ employees and performs in cxcess of 30.000 treatments avery month. Its efforts are supported by NEEV Fund, an investment vehicle for UK Govemment's DFID, SBI Group and SIDBIJob Type: Full-timePay: &#8377;16,015.69 - &#8377;20,000.00 per monthWork Location: In person

E V S ELECTRIC VEHICLE SERVICES

Company: EVS &ndash; Electric Vehicle Services Position: Relationship Manager &ndash; VIP Customers (Call Center) Location: Temporary &ndash; Al Quoz, Dubai | Main Location &ndash; Dubai Investment Park (DIP) Department: Customer Service / Call Center Reports to: Call Center Manager / Head of Customer ExperienceRole Overview:EVS &ndash; Electric Vehicle Services is looking for a Relationship Manager &ndash; VIP Customers to join our Call Center team. This role is dedicated to delivering a premium experience for our VIP clientele, ensuring seamless communication, quick issue resolution, and long-term customer loyalty.Key Responsibilities:<ul><li>Handle inbound and outbound calls for VIP customers, ensuring priority service.</li><li>Build and maintain strong relationships by providing personalized support.</li><li>Manage escalated issues and resolve them promptly with professionalism.</li><li>Coordinate with operations, finance, and service teams to meet customer needs.</li><li>Keep up-to-date knowledge of EVS services, products, and policies.</li><li>Record and monitor customer feedback, highlighting trends for improvement.</li><li>Meet and exceed KPIs on service quality, response times, and retention.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree preferred (Business, Marketing, Communications, or related).</li><li>2&ndash;4 years of experience in customer service, call center, or relationship management (VIP/priority customers is an advantage).</li><li>Excellent communication and interpersonal skills.</li><li>Strong problem-solving and conflict-resolution ability.</li><li>Familiarity with CRM/call center software.</li><li>Fluency in English; Arabic - MANDATORY</li></ul>Key Competencies:<ul><li>Service excellence with a customer-first approach.</li><li>Professionalism, empathy, and patience.</li><li>Ability to multitask and manage priorities.</li><li>High emotional intelligence and proactive mindset.</li></ul>Work Details:<ul><li>Location: Temporary in Al Quoz, Dubai | Main office in DIP (Dubai Investment Park)</li><li>Working Hours: 9:00 AM &ndash; 6:00 PM</li><li>Weekly Off: Friday</li><li>Salary Range: AED 3,000 &ndash; AED 5,000 (based on experience)</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per month

Relationship Manager – VIP Customers (Call Center) NATIVE ARABIC/ ENGLISH SPEAKER ONLY

DotLynx Recruitment

Hiring- Call Center ManagerLocation - Qatar<ul><li>The Call Center Manager will be responsible for overseeing daily operations of the call center, managing and motivating the team, ensuring performance targets and KPIs are achieved, and maintaining a high level of customer satisfaction. This role requires strong leadership, analytical, and communication skills to enhance service quality and operational efficiency.</li><li>Key Responsibilities:</li><li>* Lead, supervise, and motivate a team of call center agents and team leaders.</li><li>* Monitor and analyze performance metrics (KPIs) such as call handling time, service level, and customer satisfaction.</li><li>* Develop and implement training programs to improve product knowledge, customer handling, and communication skills.</li><li>* Prepare performance reports and share insights with management for continuous improvement.</li><li>* Handle escalated customer issues and ensure prompt resolution.</li><li>Plan and manage workforce scheduling to ensure optimal coverage.</li><li>* Identify areas for process improvement and recommend operational strategies.</li><li>* Coordinate with other departments to streamline operations and improve customer experience.</li><li>* Maintain a positive, performance-driven work culture.</li></ul>Qualifications and Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li><li>Minimum 3&ndash;5 years of experience in a call center leadership or managerial role or 5- 10 years of supervisory role.</li><li>Proven experience in team management, performance monitoring, and training.</li><li>Strong knowledge of call center KPIs and operational metrics.</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Proficiency in CRM and call center software systems.</li><li>Bilingual (Arabic and English) preferred.</li></ul>Job Type: Full-timePay: QAR8,000.00 - QAR12,000.00 per month

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