business center representative

<div>Responsibilities: Job Summary: As a Cash Controller, you'll support accurate, efficient operation of the Store's Cash Control office and Business Center. 
 
Key Responsibilities &amp; Essential Functions: 
 
<ul><li>Cash Handling / Financial Functions:</li></ul> 
<ul><li>
Keeps records of Store financial transactions; ensures office / store funds balance</li><li>
Assists Cash Controller Lead with consignment inventories</li><li>
Performs all necessary terminal and bank readings</li><li>
Prepares / reconciles tills</li><li>
Visits the sales floor to help with pulls and audits</li><li>
Researches / resolves store accounting variances</li><li>
Assists with ordering / maintaining Cash Office supplies and forms</li><li>
Assists with resolving electronic maintenance / terminal issues</li><li>
Communicates feedback to cashiers as needed</li><li>
Assists with resolving electronic maintenance / terminal issues</li><li>
Communicates feedback to cashiers as needed</li><li>
Works to achieve department budget and Business Center income</li><li>
Performs Business Center Representative duties frequently</li><li>
Performs Checker / Customer Service Assistant duties, as needed</li></ul> 
<ul><li>Compliance:</li></ul> 
<ul><li>
Follows all department SOPs and MSB guidelines in the Cash Office / Business Center</li><li>
Adheres to company security/confidentiality guidelines</li></ul> 

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations. 
 
Qualifications &amp; Key Requirements: 
 
Work Experience:<ul><li>
1+ years Experience in Business Center (preferred) - Preferred
</li></ul> 
Knowledge/Skills/Abilities:<ul><li>
Proficiency in Checker and Business Center duties / skills - Required</li><li>
Strong communication, organization, and customer service skills - Required</li><li>
Ability to work in a fast-paced environment that requires detailed, precision work - Required</li><li>
Ability to manage multiple priorities and shift focus between tasks, during stressful situations; attention to detail - Required</li><li>
Ability to handle confidential information - Required</li><li>
Ability to work with customers and Partners and stay attentive to their needs - Required</li><li>
customer service and communication skills - Required</li><li>
ability to handle multiple, concurrent tasks; attention to detail (sometimes during stressful situations) - Required</li></ul> 

Education:<ul><li>
HS Diploma or GED or equivalent - Required</li></ul> 

Licenses/Certifications:<ul><li>
Completion of MSB Certification - Required</li><li>
Checker Training - Required</li><li>
SOAP Training - Required</li></ul> 

Physical Demands &amp; Working Conditions:<ul><li>
Constantly reach at waist, grasp</li><li>
Frequently stand, walk, perform fine motor movements</li><li>
Occasionally sit, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot</li><li>
Occasionally be exposed to ambient temperature and loud noise conditions
</li><li>Demonstrate the ability to lift 45 lbs, and manage in excess of 45 lbs. It is Partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another Partner or a manager.</li>
While there may be exceptions, the measurements noted are generally defined as<li>-Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day</li></ul> 

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 
Last revised: 6/1/2018</div>

Corpus Christi 06 (Alameda/Robert) Bookkeeping - Cash Controller - Part-Time

San Francisco Honda

<div>Business Development Representative
Company Description
Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer&rsquo;s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience.
Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!
Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status. 

Job Description
Are you looking for a professional environment that rewards those with strong work ethics? Do you enjoy working with customers to ensure great service and achieve a goal? We are looking for self-motivated individuals as a Business Development Representative to join our successful team!
The Business Development Rep receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, service requests, and internet queries. Receiving inbound calls and greeting visitors in a friendly, interested, and helpful manner ensures excellent customer service and sales generation. In addition, they work closely with the Sales and Service departments to meet our customers' needs. 

The ideal candidate has previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and may have a working knowledge of automotive sales/service. They must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.
This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position. 

Responsibilities
<ul><li>Manages all incoming sales and service appointment queries (either phone or internet) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.</li>
<li>Coordinates questions and issues with the appropriate department personnel</li>
<li>Tracks sold vehicles and hot sheets</li>
<li>Confirms special order parts</li>
<li>Helps follow up with phone and internet sales leads</li>
<li>Manages all required paperwork and records and prepares documentation when needed</li>
<li>Provides administrative assistance as needed</li>
</ul><h3 class="jobSectionHeader">Job Requirements:</h3><h3 class="jobSectionHeader">
Requirements
<ul><li>High school diploma or GED</li>
<li>Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)</li>
<li>Working knowledge of the automotive industry a plus</li>
<li>Helpful attitude and friendly demeanor</li>
<li>Highly professional and dependable</li>
<li>Strong organizational and time management skills</li>
<li>Strong computer and internet skills, including Microsoft Office suite</li>
<li>Reynolds and Reynolds experience a plus</li>
</ul>
Compensation
<ul><li>Competitive Pay Based on Experience</li>
<li>Medical Benefits</li>
<li>Paid Vacation</li>
<li>Holidays</li>
<li>Professional Workplace</li>
<li>Non-Smoking Workplace</li>
<li>Drug Free Workplace</li>
<li>Opportunity for Advancement</li>
<li>Direct Deposit</li>
<li>401(k) with Company Match</li>
</ul>
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
It&rsquo;s time to make the most important move of your career!
Apply Now! 
#20260411100801</h3></div>

BDC Representative

Victory Automotive Group

<div>Business Development Representative
Are you looking for a professional environment that rewards those with strong work ethics? Do you enjoy working with customers to ensure great service and achieve a goal? We are looking for self-motivated individuals as a Business Development Representative to join our successful team!
The Business Development Rep receives, processes, and coordinates all incoming sales inquiries, showroom floor requests, service requests, and internet queries. Receiving inbound calls and greeting visitors in a friendly, interested, and helpful manner ensures excellent customer service and sales generation. In addition, they work closely with the Sales and Service departments to meet our customers' needs. 

The ideal candidate has previous experience in a similar position (administrative, clerical, call center, customer service, etc.), and may have a working knowledge of automotive sales/service. They must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.
This job description summary outlines core aspects of this position, but additional duties may be required on a routine basis. This job description does not constitute the complete responsibilities for this position. 

Responsibilities
<ul><li>Manages all incoming sales and service appointment queries (either phone or internet) by scheduling appointments, confirming pending appointments, following up with missed appointments, etc.</li>
<li>Coordinates questions and issues with the appropriate department personnel</li>
<li>Tracks sold vehicles and hot sheets</li>
<li>Confirms special order parts</li>
<li>Helps follow up with phone and internet sales leads</li>
<li>Manages all required paperwork and records and prepares documentation when needed</li>
<li>Provides administrative assistance as needed</li>
</ul><h3 class="jobSectionHeader">Job Requirements:</h3><h3 class="jobSectionHeader">
Requirements
<ul><li>High school diploma or GED</li>
<li>Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)</li>
<li>Working knowledge of the automotive industry a plus</li>
<li>Helpful attitude and friendly demeanor</li>
<li>Highly professional and dependable</li>
<li>Strong organizational and time management skills</li>
<li>Strong computer and internet skills, including Microsoft Office suite</li>
<li>Reynolds and Reynolds experience a plus</li>
</ul>
Compensation
<ul><li>Competitive Pay Based on Experience</li>
<li>Medical Benefits</li>
<li>Paid Vacation</li>
<li>Holidays</li>
<li>Professional Workplace</li>
<li>Non-Smoking Workplace</li>
<li>Drug Free Workplace</li>
<li>Opportunity for Advancement</li>
<li>Direct Deposit</li>
<li>401(k) with Company Match</li>
</ul>
Victory Automotive Group is family owned and operated since 1997 with over 40 locations across the United States. We provide the best opportunities for all employees, customers, communities and each manufacturer we represent. Our continued commitment is to improve our dealerships and services to satisfy our customer&rsquo;s wants and needs 100 percent of the time and always provide a pleasant, informative and professional experience.
Victory Automotive Group is always looking for talented, self-motivated individuals to join our team. If you think you are ready to be a part of an exciting team, then we encourage you to continue with this applicant friendly, online job application!
Victory Automotive Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this position. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug free workplace.
It&rsquo;s time to make the most important move of your career!
Apply Now! 
#20260411092502</h3></div>

Mercedes-Benz Group

<div>The Business Development Center (BDC) Representative is responsible for receiving, processing, verifying, and distributing information from inbound calls, to include but not limited to inquiries on new and pre-owned vehicles, internet leads, and providing general information. Employee is also responsible for handling inbound service inquiries, setting and confirming appointments, and making outbound calls regarding various customer care protocols including follow up on missed appointments, vehicle service status, service reminders, parts order status, and after-service follow up.
Position is 100% on-site.
Essential Duties include the following; however, other duties and responsibilities may be assigned.
<ul><li>Answer incoming calls for various service and sales inquiries and/or appointments.
</li><li>Make outbound calls to existing customers for various purposes including scheduling and confirming service appointments, providing vehicle status, follow-up service calls, and providing special programs information.
</li><li>Establish and track all guest data and enter into the CRM.
</li><li>Interact with customers with an emphasis on customer care by maintaining a friendly, courteous, and professional demeanor and provide accurate information.
</li><li>Schedule service appointments, to include date and time, for guests to meet with an Assistant Service Manager to address any service needs.
</li><li>Utilize detailed scripts provided by Dealership to ensure customer inquiries and concerns are addressed accurately and consistently and in accordance with Dealership and manufacturer objectives.
</li><li>Promptly and accurately enter all customer data, including name, date/time of call, nature of communication, and any other relevant information into the CRM.
</li><li>Complete all (100%) &ldquo;To-Do&rsquo;&rdquo; items, as assigned to the Employee in the CRM, on a daily to ensure timely customer care and follow up.
</li><li>Adhere to Dealership&rsquo;s policies regarding the National Do Not Call List and Privacy Acts.
</li><li>Follow-up in a timely manner on all internet leads as directed by management, policy and/or procedures.
</li><li>Obtain assistance when the need arises to move outside the call center and to communicate with the dealership management or front-line employees on behalf of the customer.
</li><li>Perform other duties, as assigned.
</li></ul>Hourly rate of $20.00 to $22.00, depending on experience.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual should possess:
<ul><li>Previous customer service experience
</li><li>Sales experience required.
</li><li>Requires strong communication skills to work effectively with customers.
</li><li>Excellent follow through and follow-up skills.
</li><li>Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.
</li><li>Able to problem solve and handle a variety of issues.
</li><li>Must be self-motivated and able to follow direction and able to work independently or as a team.
</li><li>Ability to multi-task projects, establish priorities, work independently and organize effectively.
</li><li>Must be detail orientated and be able to work under pressure.
</li></ul>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Individual will be required to:
<ul><li>Spend a significant amount of time on the telephone and in front of a computer.
</li><li>Frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
</li><li>Occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl.
</li><li>Frequently lift and move up to 10 pounds and occasionally lift and move objects up to 25 pounds.
</li></ul>The above job description is only intended as a summary of the position&rsquo;s responsibilities and does not include all duties that may be required to satisfactorily perform the job.
Mercedes-Benz is an equal opportunity employer and maintains a drug and alcohol-free workplace.
<div>Mercedes-Benz of Columbus North will soon open and is looking for results driven, team focused, dedicated people to join our team. To explore more about the positions for which we are currently accepting applications, please click the link below. Start your engines and apply online today! 
Our compensation and benefits package includes: 
<ul><li>Medical, Dental, Vision and Prescription Insurances</li><li>Company Paid Life Insurance</li><li>401(k) Savings and Retirement Plan</li><li>Tremendous Opportunity to Learn, Advance and build a Career</li></ul>
Mercedes-Benz of Columbus North is an Equal Opportunity Employer.</div>
Pay: $20.00 - $22.00 / hour
Benefits:<ul><li>
Paid time off</li><li>
Health insurance</li><li>
Dental insurance</li><li>
Vision insurance</li><li>
Disability insurance</li><li>
401(k)</li></ul>
Job Type: fulltime, parttime
Education: No education required
Work location: On-site</div>

Banner Health

<div>Department Name:
Banner Staffing Services-AZ
Work Shift:
Day
Job Category:
Administrative Services
Estimated Pay Range:
$18.02 - $27.03 / hour Banner Health is committed to pay equity and transparency. The posted compensation range is a reasonable estimate that extends from the lowest to the highest pay Banner Health in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. This range is based on possible base salaries and does not include the value of our total rewards package. Actual pay determined at offer will be based on years of relevant work experience, education, certifications, skills, and geographic location, along with a review of current employees in similar roles to ensure pay equity is achieved and maintained.
Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health. Learn more at https://youtu.be/Pu3VR3tGlw0
Banner Plans &amp; Networks (BPN) is a nationally recognized healthcare leader that integrates Medicare and private health plans. Our main goal is to reduce healthcare costs while keeping our members in optimal health. BPN is known for its innovative, collaborative, and team-oriented approach to healthcare. We offer diverse career opportunities, from entry-level to leadership positions, and extend our innovation to employment settings by including remote and hybrid opportunities.
As a Service Center Representative for Banner Plans &amp; Networks you will take inbound calls answering member and provider questions regarding coverage, benefits, claims, and other plan inquiries. You will be working in a fast paced and multitasking environment. You will provide excellent customer service and satisfaction with a goal of first call resolution.
This can be a remote position if you live in the following states only: AZ, CA, CO, NE, NV &amp; WY
Shifts Monday - Friday between 8:30am - 6pm, working business hours in the Arizona Time (40 hours per week)
If this role sounds like the one for you, Apply Today!
As a valued and respected Banner Health team member, you will enjoy:<ul><li>
Competitive wages</li><li>
Paid orientation</li><li>
Flexible Schedules (select positions)</li><li>
Fewer Shifts Cancelled</li><li>
Weekly pay</li><li>
403(b) Pre-tax retirement</li><li>
Resources for living (Employee Assistance Program)</li><li>
MyWell-Being (Wellness program)</li><li>
Discount Entertainment tickets</li><li>
Restaurant/Shopping discounts</li></ul>
Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.
This can be a remote position if you live in the following states only: AZ, CA, CO, NE, NV &amp; WY
POSITION SUMMARY 
This position supports the organization&rsquo;s service center by providing daily customer service to physicians and/or staff, employees, health and dental plan members and dependents, payors, hospital staff, and the community at large. Herein referred to as &ldquo;customer&rdquo;. 
 
CORE FUNCTIONS 
1. Receives, documents, researches and responds to customer inquiries following established policies, procedures and standards. (Answer, identify, research, document, and respond to a diverse and high volume of inbound and outbound health insurance related customer calls on a daily basis.) 
 
2. Prepares and/or initiates a variety of correspondence/documents in response to customer inquiries, following departmental procedures and compliance guidelines. (Meet quality, quantity, and timeliness standards to achieve individual department performance goals as defined within the department guidelines and compliance standards.) 
 
3. Facilitates timely research and issue resolution through interaction and communication with the appropriate parties, which includes but is not limited to, department team members, employees within the organization, physician offices, and/or contracted plan representatives. 
 
4. Works cohesively with team members to ensure delivery of outstanding customer service, in a positive work environment, that supports the department&rsquo;s ongoing goals and objectives. 
 
5. Fulfills informational needs of clients for care coordination of members, appropriate access to contracted providers, services of contracted managed care organizations, employee benefits, health and dental plan inquiries, and services of staff such as utilization review, prior authorization, billing and contract management. 
 
6. Services inbound and outbound customer and staff communications for all facilities in the states in which they operate. Works with various departments and staff to provide accurate managed care information. 
 
MINIMUM QUALIFICATIONS 
High school diploma/GED or equivalent working knowledge. 
 
Demonstrated ability to provide essential customer service and knowledge in a high paced contact center environment as typically demonstrated with up to one year of experience, preferably in a healthcare or managed care. Ability to use technology tools to research and obtain accurate information to respond to customer inquiries via incoming calls, emails and/or instant messaging/chat avenues while maintaining a professional and service oriented demeanor at all times. Demonstrated ability to utilize computer and typing skills. 
 
The candidate must possess excellent communication skills to maintain a positive and helpful attitude with customers. Must have the ability to follow oral and written directions as they relate to the functions listed above. Must have the ability to acquire and utilize a sound knowledge of the company&rsquo;s customer information systems, as well as, fundamental knowledge of the organization&rsquo;s benefit programs, as described above. Must possess excellent organizational and time management skills to display the ability to provide timely, accurate information on a variety of benefit-oriented subjects. 
 
PREFERRED QUALIFICATIONS 
Bilingual preferred. Associate's degree with at least one to two years experience in a high call volume service center strongly preferred. 
 
Additional related education and/or experience preferred.
Anticipated Closing Window (actual close date may be sooner):
2026-08-08
EEO Statement:
EEO/Disabled/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy</div>

Service Center Representative Banner Plans and Networks

Bank of America

<div>Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. 
 
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates&rsquo; physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. 
 
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. 
 
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! 
Job Description: 
This job is responsible for providing specialized and personalized service offering advice and guidance to financial center clients through the full spectrum of borrowing and banking offerings at each stage of the client's life plan. Key responsibilities include acquiring new and deepening existing client relationships by conducting client meetings and presenting customized solutions to clients to help them achieve their financial goals. Job expectations include effectively balancing sales performance, operational risk, and client relationship care by leveraging specialized expertise.
Responsibilities:<ul><li>
Recommends financial advice and guidance that align with client financial goals and needs</li><li>
Builds and deepens relationships with new and existing clients by leveraging the full capabilities of the bank</li><li>
Analyzes client financial needs and applies knowledge of borrowing and banking to recommend alternative or additional financial services that best align with the client's unique priorities</li><li>
Connects with clients through outreach and pipeline management activities and conducts consistent follow-up routines to meet client needs</li><li>
Makes decisions on client requests and makes referrals to appropriate internal partners based on client needs</li><li>
 Partners with financial center leaders, performance managers, and market leaders to provide specialized guidance and coaching to financial center associates during meetings to assist with team delivery of an exceptional client experience</li></ul>
Required Qualifications:<ul><li>
Has demonstrated experience and proven success with business-to-business sales and/or small business banking</li><li>
Has strong communication skills with the ability to effectively influence clients</li><li>
Has effective customer service skills with ability to manage the full client end-to-end experience and problem resolution</li><li>
Has a proven sales track record</li><li>
Can build productive partnerships and working relationships</li><li>
Is experienced with outbound phone sales</li></ul>
Desired Qualifications:<ul><li>
Experience with financial information, spreadsheets and financial skills</li><li>
Experience with in-person customer service and sales</li><li>
Experience working with small business clients</li><li>
Experience meeting or exceeding goals</li><li>
A working knowledge of small business products and services</li><li>
Bilingual skills</li></ul>
Skills:<ul><li>
Client Management</li><li>
Client Solutions Advisory</li><li>
Customer and Client Focus</li><li>
Referral Identification</li><li>
Risk Management</li><li>
Client Experience Branding</li><li>
Credit Documentation Requirements</li><li>
Credit and Risk Assessment</li><li>
Pipeline Management</li><li>
Referral Management</li><li>
Attention to Detail</li><li>
Collaboration</li><li>
Issue Management</li><li>
Prospecting</li><li>
Relationship Building</li></ul>
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40</div>

Business Solutions Advisor - Chicago Michigan and Illinois Financial Center

Hyster-Yale Materials Handling

<div>Job Title
Customer Relationship Center Contact Representative I-III
Job Category
Business Support Services
Job Description
What starts with YOU , moves the world!
Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Customer Relationship Center Contact Representative position , based out of Avon Indiana.
The Customer Relationship Center Contact Representative positions are designed to provide centralized sales and service support to the Major Accounts and Fleet Management teams within the Customer Success department. The scope of incoming and outbound activity includes sales and service coordination both internally and externally with dealers and end customers, originating via phone, email, chat, API, service portals, or other customer channels. Customer Relationship Center Contact Representatives will utilize multiple systems and navigate across HYMH sales and service channels while working either in person or remotely. Some after-hours, weekend, and holiday hours may be required. These roles require in-depth knowledge of sales and service platform processes and procedures and serve as the &ldquo;face and voice&rdquo; of the business while coordinating activities with dealers and HYMH teams throughout the sales and service lifecycle. These roles support increasing levels of responsibility from entry-level support to subject matter expert leadership, including handling escalations, managing high-priority clients, owning key processes, and building strategic partnerships internally and externally.
What You Will Do:
<ul><li>Provide centralized sales and service support to Major Accounts and Fleet Management teams
</li><li>Answer and manage incoming and outbound inquiries via phone, email, chat, service portals, and other customer channels
</li><li>Coordinate activities between dealers, customers, and HYMH sales and service teams
</li><li>Troubleshoot issues, resolve inquiries, and present proactive solutions in alignment with Service Level Agreements
</li><li>Accurately document all interactions for tracking activity, status, and response time
</li><li>Support escalations, high-priority accounts, and complex service inquiries as applicable by level
</li><li>Track and maintain work-in-process service repairs, planned maintenance scheduling, and contractual compliance
</li><li>Assist with dealer invoice processing, including advanced review and adherence to Fleet and Warranty guidelines
</li><li>Build and maintain strong relationships with dealers, customers, and internal business partners
</li><li>Collaborate on continuous improvement initiatives and assist in training and onboarding new team members
</li></ul>Who You Are:
<ul><li>A motivated individual who is willing and able to work safely in high-pressure environments
</li><li>Detail-oriented with strong interpersonal and organizational skills.
</li><li>Committed to delivering quality work and ensuring customer satisfaction.
</li><li>A strong communicator who serves as the face and voice of the business
</li><li>Customer-focused with a passion for delivering excellent service and building relationships
</li><li>Detail-oriented with strong organizational and listening skills
</li><li>A collaborative team player who works effectively across multiple business channels
</li><li>A problem solver who uses sound judgment to resolve complex issues
</li><li>Adaptable and comfortable working in a fast-paced, high-volume environment
</li><li>Capable of handling escalations and high-priority customer needs with professionalism
</li><li>A proactive contributor who identifies opportunities to improve processes and service delivery
</li><li>Comfortable working in proximity with others or in a remote environment
</li><li>A developing or established subject matter expert depending on level
 </li></ul>What You Will Need (Education):
Customer Relationship Center Contact Representative I:
<ul><li>Bachelor&rsquo;s degree with no experience required.
</li><li>OR a 2-year degree with 2&ndash;3 years of experience.
</li><li>OR 5 years of relevant experience with no degree.
</li></ul>Customer Relationship Center Contact Representative II:
<ul><li>Bachelor&rsquo;s degree in a business related field strongly preferred.
</li><li>Or 2 year degree with 5+ years&rsquo; experience.
</li><li>In lieu of degree, 7-10 years of experience and 2-3 years&rsquo; customer contact experience in a customer facing sales or service system support role.
</li></ul>Customer Relationship Center Contact Representative III:
<ul><li>Bachelors or Associates Degree in a Business related discipline strongly preferred.
</li><li>1-2 years&rsquo; experience with bachelor&rsquo;s degree in business related discipline.
</li><li>3-4 years&rsquo; experience with associate&rsquo;s degree in business related discipline.
</li><li>10+ years&rsquo; experience in lieu of degree.
</li></ul>Skills, Experience &amp; Abilities:
<ul><li>Entry-level to advanced experience based on position level (I, II, III)
</li><li>Knowledge of Major Accounts and Fleet Sales and Service platforms
</li><li>Mechanical proficiency with forklifts (primarily for level III)
</li><li>Strong keyboarding skills for high-volume environments
</li><li>Proficiency in Microsoft Excel, Word, and Access
</li><li>Ability to apply customer service principles, technical knowledge, and best practices
</li><li>Experience troubleshooting issues and providing effective service solutions
</li><li>Ability to manage multiple systems and navigate across sales and service channels
</li><li>Possess experience handling escalations, work-in-process tracking, and service coordination
</li><li>Ability to execute independently while contributing to team success
</li></ul>Additional Information:
<ul><li>Positions support HYMH corporate HYCare strategy focused on best-in-class customer support
</li><li>Responsible for supporting end-to-end customer satisfaction across the product sales and service lifecycle
</li><li>Requires daily communication and relationship building with dealers and customers
</li><li>Includes responsibility for maintaining service timeliness, communication, and data accuracy
</li><li>Supports customer expectations for uptime, cost efficiency, and service excellence
</li><li>Requires monitoring dealer performance to meet contractual obligations and service expectations
</li><li>Involves ownership of processes such as sales communication, service operations, parts response, and inventory management
</li><li>Acts as a liaison between Sales, Sales Operations, Service Operations, dealers, and customers
</li><li>Supports OEM invoice management and sales and service order accuracy
</li></ul>Who we are:
Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com.
What we offer:
Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k).
#LI-TE1
#LI-ONSITE
Job Type
Permanent
Time Type
Full time
<div><div><div><div><div><div><div>Work Hours
</div></div></div></div></div></div></div><div></div>40
Travel Required
No
Primary Location
HY US Avon, IN
Address
10144 Veterans Dr
Zip Code
46123
Field-Based
No
Relocation Assistance Available
No
<h3 class="jobSectionHeader">We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing.
</h3><h3 class="jobSectionHeader">EOE/Minorities/Females/Veterans/Disabled</h3></div>

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