business continuity manager

Dubai Civil Aviation Authority

<p></p><div><div><div>Role Purpose:</div><div>
To lead and govern the Aviation Business Continuity Section as the central coordination function for civil aviation continuity and resilience within the Emirate of Dubai, ensuring that sector-wide business continuity arrangements are established, maintained, and continuously enhanced in line with applicable legislation, ISO 22301, NCEMA requirements, and approved frameworks. The role is responsible for overseeing risk-informed continuity planning, business impact analysis, readiness testing, and sector oversight programs, while ensuring effective coordination with Dubai Resilience Center, relevant regulators, and aviation stakeholders, and providing structured assurance and reporting to senior leadership on sector preparedness, response, and recovery capability.</div><div></div><div><br>
Key Responsibilities/Duties:</div><div></div><div><br>
A. Functional:</div><div></div><div><br>
1. Sector Business Continuity Governance</div><div>
Lead and govern the civil aviation sector business continuity framework within the Emirate of Dubai, ensuring the establishment, maintenance, and periodic enhancement of sector-wide continuity arrangements covering critical aviation services and infrastructure.</div><div>
2. Standards and Regulatory Alignment</div><div>
Ensure alignment of aviation sector continuity planning with applicable legislation, ISO 22301, NCEMA requirements, and approved national and emirate-level resilience frameworks, and oversee compliance follow-up with relevant sector entities.</div><div>
3. Risk-Informed Continuity Planning</div><div>
Direct the integration of emerging risks, threat assessments, and operational vulnerabilities into continuity and recovery planning, including risks related to cyber disruption, pandemics, natural hazards, and geopolitical developments.</div><div>
4. Business Impact Analysis (BIA) Oversight</div><div>
Oversee sector-level business impact analysis programs to identify critical aviation services, disruption thresholds, and interdependencies, and ensure outcomes inform prioritization of recovery strategies and resource planning.</div><div>
5. Exercises, Testing, and Readiness Assurance</div><div>
Oversee the design, execution, and evaluation of continuity exercises and tests to assess sector readiness, validate response and recovery arrangements, and ensure lessons learned are documented and integrated into plan improvements.</div><div>
6. Oversight Programs and Sector Readiness Evaluation</div><div>
Direct periodic oversight programs, including inspections, audits, and evaluations, to verify the adequacy and effectiveness of continuity arrangements across sector entities, and ensure findings, recommendations, and follow-up actions are formally reported.</div><div>
7. External Coordination and Emirate Resilience Integration</div><div>
Lead structured coordination with Dubai Resilience Center, relevant regulators, and government entities to ensure aviation sector continuity planning is aligned with emirate-level resilience objectives, escalation mechanisms, and reporting requirements.</div><div>
8. Awareness, Capability, and Preparedness Development</div><div>
Direct sector-wide awareness initiatives, guidance, and capacity-building activities to strengthen preparedness culture, leadership readiness, and coordinated response capability among aviation stakeholders.</div><div>
9. Continuity Documentation and Executive Reporting</div><div>
Ensure continuity policies, plans, exercise results, and readiness reports are properly governed, maintained, and stored within approved systems, and provide structured, periodic assurance reporting to senior leadership on sector continuity posture.</div><div>
10. Other Duties:<br>
Performs other job-related duties as assigned, consistent with the operational and regulatory oversight responsibilities of the Aviation Business Continuity Section.</div><div></div><div><br>
B. Managerial:</div><div></div><p><br>
1. Section Strategy and Planning</p><p>
Lead development and execution of the Section&rsquo;s operational plan, ensuring alignment with sector priorities, governance frameworks, and performance expectations.</p><p>
2. People Leadership and Capability Development</p><p>
Lead, coach, and develop office staff, setting clear performance expectations, promoting accountability, and supporting capability development in coordination with HR and sector leadership.</p><p>
3. Performance and Quality Discipline</p><p>
Ensure structured performance monitoring, reporting accuracy, and adherence to quality assurance and governance standards across all office activities.</p><p>
4. Resource and Budget Coordination</p><p>
Coordinate preparation and follow-up of office-related resource and budget requirements in alignment with sector priorities and institutional financial governance processes.</p><p>
5. Stakeholder and Cross-Unit Coordination</p><p>
Maintain structured working relationships with sector directors, department heads, and internal governance functions to ensure integration, alignment, and reliable execution of sector governance requirements.</p><p>
6. Governance Culture and Continuous Improvement</p><p>
Promote a culture of governance discipline, documentation integrity, process consistency, and continuous improvement across office operations and sector coordination activities.</p><p></p><div><br>
</div></div><div><p><b>
Qualifications</b></p><div></div><div><br>
A. Academic Qualifications:</div><ul><li> Bachelor&rsquo;s degree or equivalent in Business Continuity, Risk Management, Emergency Management, Aviation, Engineering, Safety, or a related discipline relevant to civil aviation resilience and continuity planning.</li><li> Master&rsquo;s degree in Business Continuity Management, Risk Management, Emergency Management, Resilience, or a related field is considered an advantage.</li></ul><div></div><div><br>
B. Certifications:</div><ul><li> ISO 22301 Business Continuity Management Training (Lead Implementer / Lead Auditor preferred)</li><li> NCEMA continuity / emergency preparedness alignment training (or equivalent awareness)</li><li> Business Impact Analysis (BIA) Training</li><li> Exercise Design and Evaluation / Crisis Management Training</li><li> Cyber Resilience / ICT Continuity Awareness Training (relevant to scenario and emerging risk planning)</li></ul><div></div><div><br>
C. Professional Experience:</div><ul><li> Minimum 14 years of relevant experience in business continuity management, emergency preparedness, resilience planning, or operational risk management within regulated, critical infrastructure, or aviation-related environments, with a Bachelor&rsquo;s degree; or 12 years of relevant experience with a Master&rsquo;s degree.</li><li> Demonstrated experience leading or overseeing sector-level continuity planning, including development and maintenance of continuity plans, BIAs, and recovery strategies.</li><li> Experience managing or coordinating continuity exercises, testing programs, and readiness assessments, including documentation of outcomes and implementation of improvements.</li><li> Proven experience coordinating with government entities, regulators, and critical infrastructure stakeholders on continuity, resilience, or emergency preparedness matters.</li><li> Prior people management or section-level leadership experience within continuity, resilience, or risk functions is required.</li></ul></div></div><div></div>

Head of Aviation Business Continuity Section

ACCA Careers

<div>
 <strong>
  About The Job Risk Specialist
  <br/>
  <br/>
 </strong>
 <strong>
  Position: Risk Specialist
  <br/>
  <br/>
 </strong>
 <strong>
  Reporting To: Audit, Risk Compliance Manager
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 </strong>
 <strong>
  Employment Type: Full Time (hiring for client company)
  <br/>
  <br/>
 </strong>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 The job holder is responsible for identifying and assessing the risks associated with the companies corporate operations and for detecting, managing, and mitigating organizational threats across all functions. The job holder designs, implement, and continuously enhance risk management models and supports the business by providing expert advice on specific subject matters such as malpractice, financial crime, training, and competence and works with the company on emerging issues; analyzes data, maintain accurate records, and produce detailed reports. They also participate in reviews and audits to ensure compliance with company policies and regulatory requirements. In addition, the job holder shall monitor the impact of the Board's business plan on the overall risk management framework and provides proactive coaching, guidance, and support to ensure its effective implementation across the organization.
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  Scope Of Responsibilities
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 </strong>
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   Risk Identification &amp; Assessment
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   Conduct comprehensive risk assessments for new and existing business activities, third-party arrangements, outsourcing roles, and emerging risks.
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   Gather and analyze qualitative and quantitative data through document reviews, interviews, and process walkthroughs to identify vulnerabilities.
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   Evaluate the likelihood and impact of risks using established frameworks (e.g., ISO 31000, COSO ERM).
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   Prioritize risks based on exposure levels and recommend appropriate mitigation actions.
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   Risk Mitigation &amp; Control Development
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   Collaborate with business units to develop and implement risk mitigation strategies, controls, and contingency measures.
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   Establish and monitor Key Risk Indicators (KRIs) and trigger limits to detect early signs of risk escalation.
  </li>
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   Support management in implementing and testing internal controls to ensure design effectiveness and operational efficiency.
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   Risk Monitoring &amp; Reporting
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   Maintain and update the corporate risk register in collaboration with Internal Audit, Compliance and relevant departments.
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   Prepare periodic risk reports highlighting key trends, control gaps, and emerging issues for management and the Risk Committee.
  </li>
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   Lead the business continuity project in collaboration with cross-functional divisions to establish and strengthen organizational resilience.
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   Coordinate periodic risk reviews and ensure that business continuity and crisis management plans remain current, tested, and effective.
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   Regulatory &amp; Compliance Alignment
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   Stay abreast of evolving regulatory requirements and ensure organizational compliance with applicable laws, regulations, and industry standards.
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   Support in preparing regulatory risk reports and filings in accordance with statutory deadlines.
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   Awareness &amp; Culture
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   Deliver risk management training, awareness sessions, and communications to promote a proactive risk culture across the organization.
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   Provide advisory support on risk aspects of strategic projects, change initiatives, and new business ventures.
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  </li>
 </ul>
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  Competencies &amp; Skills
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   Good awareness of the laws and regulations relevant to the companys operations (e.g., PDPL, labour, VAT, trade, and governance) to ensure risk and continuity plans align with regulatory expectations.
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   Strong understanding of enterprise and operational risk management frameworks such as ISO 31000 and COSO ERM.
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   Good knowledge of Business Continuity and Crisis Management principles, including how to develop, test, and maintain continuity plans in line with ISO 22301.
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   Clear understanding of the organizations business model, operations, and financial impact, to assess how risks can affect performance or service delivery.
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   Awareness of the functions and key risks of different divisions (Retail, Logistics, IT, HR, Beverages, Alosra, etc.) and their operating environments.
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   Ability to identify and monitor emerging risks and changes in the external or regulatory environment.
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   Basic understanding of legal documentation and compliance processes, to assess risk implications.
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  </li>
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  Qualification &amp; Experience
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   Minimum 5-6 years of experience in enterprise risk or BCM within a multi-division organization.
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   Bachelor's degree in risk management, finance, or related field.
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   Professional certification: CRMA / CRMP / CRM
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  </li>
 </ul>
 For further information, and to apply, please visit our website via the &ldquo;Apply&rdquo; button below.
</div>


Risk Specialist

Revolut

<div><b>About Revolut</b><p></p><p>
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products &mdash; including spending, saving, investing, exchanging, travelling, and more &mdash; help our 70+ million customers get more from their money every day.</p><p>
As we continue our lightning-fast growth,&zwnj; 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work&trade;. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.</p><p></p><b>
About the role</b><p></p><p>
Our Technology team builds the systems and experiences that keep Revolut moving. From the infrastructure behind our innovative app to the features used by millions of people around the world, they bring sharp thinking, speed, and a focus on meaningful impact to everything they do.</p><p>
We're looking for an Operational Resilience Manager to oversee and enhance our ability to withstand and recover from disruptions, ensuring the continuity of critical operations and services.</p><p>
You'll collaborate with service owners, Compliance, Risk, and service delivery teams to ensure proper documentation and reporting related to operational resilience.</p><p>
Up to shape what's next in finance? Let's get in touch.</p><p></p><b>
What you'll be doing</b><p></p><ul><li>
Partnering with departments and functions to assess and build resilient operations</li><li>
Supporting our global entities with their local operational resilience requirements</li><li>
Designing, implementing, and testing contingency plans, including business continuity plans, disaster recovery plans, crisis management procedures, and scenario playbooks)</li><li>
Leading our group stress testing programme, designing complex failure scenarios, and putting the business through its paces in simulations</li><li>
Supporting executives during crisis events to protect our customers and the company</li><li>
Conducting lessons-learned activities following major events to continually improve our procedures</li><li>
Working closely with our Product and Data teams to build a world-class resiliency function</li><li>
Using data and quantitative analysis to understand our business operations and implement resilience strategies</li><li>
Providing regular reports to senior management on the status of business continuity initiatives and recommended improvements</li><li>
Monitoring emerging risks and industry trends, adapting resilience strategies to evolving threats and business needs</li></ul><p></p><b>
What you'll need</b><p></p><ul><li>
A bachelor&rsquo;s degree in business administration, risk management, or related field</li><li>
6+ years of experience in operational resilience, risk management, or business continuity within the financial industry</li><li>
A solid understanding of regulatory requirements, industry standards, and best practices related to operational resilience and continuity planning</li><li>
Excellent analytical, problem-solving, and decision-making skills</li><li>
Impeccable communication, deal-making, and stakeholder management skills</li><li>
Proficiency in relevant tools and technologies used for risk assessment, resilience, and continuity planning</li></ul><p></p><b>
Nice to have</b><p></p><ul><li>
Basic SQL skills</li><li>
A Business Continuity Institute Accreditation</li><li>
Experience implementing regulatory frameworks for operational resilience, including Digital Operational Resilience Act (DORA) and FCA PS21/3</li></ul><p></p><b>
Compensation range</b><p></p><ul><li>
Krakow: PLN28,000 - PLN31,100 gross monthly*</li><li>
Poland: PLN28,000 - PLN31,100 gross monthly*</li><li>
Other locations: Compensation will be discussed during the interview process</li><li>Final compensation will be determined based on the candidate's qualifications, skills, and previous experience</li></ul><p></p><p><i>
Building a global financial super app isn&rsquo;t enough. Our Revoluters are a priority, and that&rsquo;s why in 2021 we launched our inaugural D&amp;I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We&rsquo;re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That&rsquo;s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.</i></p><p><b><i>
Important notice for candidates:</i></b></p><p><i>
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.</i></p><ul><li><b><i>Only apply through official Revolut channels.</i></b><i> We don&rsquo;t use any third-party services or platforms for our recruitment.</i></li><li><b><i>Always double-check the emails you receive.</i></b><i> Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.</i></li></ul><p><b><i>
We won't ask for payment or personal financial information during the hiring process.</i></b><i> If anyone does ask you for this, it&rsquo;s a scam. Report it immediately.</i></p><p><i>
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's </i><i>Candidate Privacy Notice</i></p><p>
Notice: This is a remote position based in United Arab Emirates.</p></div>

Business Risk Manager (Operational Resilience)

<div>
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  <strong>
   Job purpose
  </strong>
 </p>
 <p>
  Leading the design, implementation, and continuous improvement of the BCM system across OQ SAOC and overseeing the group of companies. This role ensures that BCM practices are aligned with OQ&rsquo;s policy, international standards (e.g., ISO 22301), and regulatory expectations to safeguard critical operations and ensure organizational resilience. The Manager will oversee Business Impact Analyses, continuity planning, testing, and recovery strategies, while driving integration of BCM into corporate risk and crisis management frameworks. In addition, the role serves as the group focal point for guiding, harmonizing, and monitoring BCM maturity across all OQ business lines and subsidiaries, ensuring an effective approach to continuity and resilience.
 </p>
 <p>
  <br/>
 </p>
 <p>
  The position will act in accordance with the Group&rsquo;s Mission, Vision, Values &amp; Strategies, as well as, policies, guidelines and standards, supported by an IT Technology platform, HSE standards, Omani&rsquo;s government &amp; other legal justifications, and best international practices in consonance with national objectives.
 </p>
 <p>
  <strong>
   Main tasks and responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Lead the design, implementation, and maintenance of the Business Continuity Management System (BCMS) in accordance with OQ SAOC&rsquo;s policy, framework and procedures.
  </li>
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   Facilitate the development, approval, and periodic review of business continuity Management program (BCPs, BIAs, etc.),
  </li>
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   Coordinate and lead BCM testing and simulation exercises, including tabletop, functional, and full-scale drills, ensuring lessons learned are integrated into plan improvements.
  </li>
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   Act as the central BCM focal point for all OQ SAOC&rsquo;s business units, providing guidance, oversight, and capability development to ensure alignment and consistency.
  </li>
  <li>
   Monitor and report on BCM compliance and maturity levels, maintaining dashboards and tracking action plans to close identified gaps.
  </li>
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   Report regularly to Oman Investment Authority (OIA) on OQ&rsquo;s BCM status, compliance level, test results, and readiness, ensuring transparency and accountability at the shareholder level.
  </li>
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   Support integration of BCM with Enterprise Risk Management (ERM) and Crisis Management frameworks, ensuring a cohesive resilience strategy.
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   Part of Crisis Command Centre as BCM lead according to the schedule of rotation. Serving under crisis and emergency accordingly.
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   Develop and deliver training and awareness programs to embed continuity and crisis readiness across all levels of the organization.
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   Stay abreast of emerging threats, industry practices, and regulatory changes related to continuity and resilience, recommending proactive enhancements to the program.
  </li>
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   Act as BCM lead during actual disruptions, coordinating with key stakeholders and incident management teams to support timely and effective response and recovery.
  </li>
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   Oversee the Maturity of the group&rsquo;s resilience.
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   Support the combined assurance direction through integrating with other functions in Assurance.
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   Serve as a Centre of Excellence for the group and provide guidance on requested matters.
  </li>
 </ul>
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  <strong>
   Key interactions
  </strong>
 </p>
 <p>
  Internal: OQ SAOC Streams &amp; OQ Group
 </p>
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  External: OIA, BCM vendors, consultants, auditors, and relevant regulatory or industry bodies (as required)
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 <p>
  <strong>
   Notable Working Conditions.
  </strong>
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 <ul>
  <li>
   Office environment, intensive computer screen use, sporadic visits to operation site.
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   This role may require local and international travel on an ad-hoc basis.
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  <strong>
   Education requirements
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 <ul>
  <li>
   Minimum qualification is a bachelor&rsquo;s degree in related field.
  </li>
  <li>
   Professional certification in BCM and Risk Management (e.g. CBCI, ISO 22301) preferred.
  </li>
 </ul>
 <p>
  <strong>
   Language
  </strong>
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 <p>
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  Excellent knowledge of written, read, and spoken English (required)
 </p>
 <p>
  <strong>
   Background and experience
  </strong>
 </p>
 <ul>
  <li>
   A minimum of 8-10 years&rsquo; relevant experience in a similar role will be preferred.
  </li>
  <li>
   Preferably in energy or industrial sectors.
  </li>
 </ul>
 <p>
  Soft:
 </p>
 <ul>
  <li>
   Highly organized, detailed oriented and able to work independently.
  </li>
  <li>
   Strong communication and analytical skills.
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   Negotiation
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   Leadership skills and coordination
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   Skills in problem solving and critical thinking
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 </ul>
 <p>
  <br/>
 </p>
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  Technical:
 </p>
 <ul>
  <li>
   Computer literacy including MS Office
  </li>
  <li>
   Digitalization of BCM and/or Risk Management tools
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 </ul>
 <p>
  <br/>
 </p>
</div>


Manager Business Continuity Management

Gainwell Technologies LLC

<div><p>Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You&rsquo;ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.</p><p></p><div><div><div><h2 class="jobSectionHeader"><b><br>
Summary</b></h2></div><div><p>
The Senior Professional Business Continuity Services Partner coordinates and establishes business continuity programs and business resumption planning across mainframes and small to medium sized client server platforms to ensure business continuity.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Your role in our mission</b></h2></div><div><ul><li>
Interfaces with clients, vendors and company personnel to establish and monitor business continuity plans and procedures for small to medium sized projects.</li><li>
Coordinates and monitors simulation testing for smaller platforms and assists in planning and organizing recovery tests. Prepares pre-test objectives and post-test reports for clients and operations management personnel.</li><li>
Investigates, plans, documents, implements and maintains business continuity plans to meet customer needs.</li><li>
Advises and formulates crisis management teams to ensure that business continuity plans are implemented consistently across small to medium sized projects.</li><li>
Develops awareness incentives to ensure that clients are of aware of the company business continuity services as well as the policies and procedures associated with said services.</li><li>
Assists in coordinating business recovery contracts and controlling annual expenditures related to business continuity contracts.</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What we're looking for</b></h2></div><div><ul><li>
Bachelor's degree in computer science, management information systems or related field preferred</li><li>
Six or more years of experience in disaster planning and business recovery</li><li>
Experience working with information technology, mainframe and client server platforms, and with company business recovery offerings and procedures</li><li>
Good analytical and problem solving skills</li><li>
Good leadership skills to assist in recovery efforts</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>
What you should expect in this role</b></h2></div><div><ul><li>
Willingness to travel once per year</li><li>
This is a full-time permanent regular salaried (W-2) employee position.</li><li>
Monday through Friday work schedule</li><li>
May require evening or weekend work</li><li>
Health (medical, dental, vision) benefits start on day 1 of employment.</li><li>
Company match 401K and other benefits available within months of starting.</li><li>
New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.</li><li>
Company provided computer for work use.</li><li>
For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.</li><li>
Video cameras must be used during all interviews, as well as during the initial week of orientation if hired. The use of AI during interviews is prohibited.</li><li>
This position will remain posted to take applications until April 20, 2026.</li></ul><p>
#LI-DNI</p></div></div></div><p></p><p><br>
The pay range for this position is $67,800.00 - $96,900.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You&rsquo;ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.</p><p></p><p><br>
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You&rsquo;ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.</p><p></p><p><i><br>
Gainwell Technologies </i><i>is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. </i><i>Gainwell Technologies defines &ldquo;wages&rdquo; and &ldquo;wage rates&rdquo; to include &ldquo;all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.</i></p></div>

Senior Professional Business Continuity Services

Confidential

<div>
 <p>
  <strong>
   Job Purpose:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The Quality Expert is responsible for developing, implementing, and monitoring the Quality Management System (QMS) in accordance with international standards such as ISO 9001 and Business Continuity standards such as ISO 22301. The role focuses on improving service quality, enhancing operational efficiency, and increasing taxpayer and stakeholder satisfaction.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
  &bull; Develop and update quality policies, procedures, and frameworks in line with international standards and best practices.
 </p>
 <p>
  &bull; Oversee the implementation of the Quality Management System across departments and ensure compliance.
 </p>
 <p>
  &bull; Lead initiatives aimed at improving customer experience and the quality of services provided to taxpayers and stakeholders.
 </p>
 <p>
  &bull; Plan and conduct internal quality audits and follow up on findings and corrective actions.
 </p>
 <p>
  &bull; Support the implementation and activation of Business Continuity Management (BCM) and crisis management plans.
 </p>
 <p>
  &bull; Coordinate with internal and external stakeholders to ensure readiness for quality certifications and accreditation.
 </p>
 <p>
  &bull; Monitor quality performance indicators and recommend continuous improvement initiatives.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications and Experience:
  </strong>
 </p>
 <p>
  &bull; Bachelor&rsquo;s degree in Business Administration, Quality Management, Public Administration, or a related field.
 </p>
 <p>
  &bull; Proven experience in implementing ISO standards, particularly ISO 9001 and ISO 22301.
 </p>
 <p>
  &bull; Experience in government service improvement or public service quality management is preferred.
 </p>
 <p>
  &bull; Professional certifications in Quality Management or Business Continuity (such as ISO Lead Auditor, CQI, or similar) are an advantage.
 </p>
 <p>
  &bull; Strong analytical, documentation, and stakeholder coordination skills.
 </p>
</div>


Quality Expert

Datamatics Technologies

<div>
 <span>
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     <span>
      BCM Domain Consultant
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    <strong>
     Experience
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    </strong>
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   <span>
    8+ years of relevant experience in Business Continuity Management (BCM)
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    <strong>
     Role Summary
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   <span>
    The BCM Domain Consultant is responsible for designing, implementing, governing, and continually improving the Business Continuity Management framework across the organization and client environments. The role requires strong domain expertise in BCM standards, regulatory compliance, risk assessment, and crisis management, along with hands-on consulting experience across BCM lifecycle activities.
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    <strong>
     Key Responsibilities
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 <ul>
  <li>
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      Design, implement, and maintain enterprise-wide Business Continuity and Resilience frameworks aligned to ISO 22301, ISO 27001, and industry best practices.
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      Define BCM policies, standards, and operating procedures to ensure organizational resilience.
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      Support integration of BCM with ITSM, Information Security, Risk Management, and Compliance functions.
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      Conduct and facilitate Business Impact Analysis (BIA) workshops with business and IT stakeholders.
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      Identify critical business functions, RTO/RPO, dependencies, and recovery priorities.
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      Perform BCM-related risk assessments, threat analysis, and scenario planning.
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      Develop, review, and maintain Business Continuity Plans (BCP), Disaster Recovery Plans (DRP), and crisis management playbooks.
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      Ensure alignment between business continuity plans and IT disaster recovery strategies.
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      Support DR architecture validation from a BCM perspective.
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      Plan, execute, and document BCP/DR drills, tabletop exercises, and simulations.
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      Track remediation actions and ensure closure of identified gaps.
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      Measure and report BCM maturity, preparedness scores, and operational resilience metrics.
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      Support internal, external, and regulatory audits related to BCM and resiliency.
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      Prepare BCM documentation and evidence for client due diligence, ISG assessments, and certifications.
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      Act as a BCM subject matter expert (SME) in client engagements, and governance forum.
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  </li>
 </ul>
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   <span>
    <strong>
     Required Skills &amp; Competencies
    </strong>
   </span>
  </span>
 </span>
 <ul>
  <li>
   <span>
    <span>
     <span>
      Strong expertise in Business Continuity Management
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    </span>
   </span>
  </li>
  <li>
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    <span>
     <span>
      Hands-on experience with BIA, BCP, DRP, Crisis Management
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  </li>
  <li>
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     <span>
      Knowledge of ISO 22301, ISO 27001, ITIL, and regulatory expectations
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      Exposure to GRC tools, BCM platforms, or ServiceNow BCM modules
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      Understanding of IT infrastructure, applications, and recovery concepts
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      Strong stakeholder management and facilitation skills
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      Ability to work independently and lead BCM initiatives end-to-end
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      Excellent documentation, presentation, and communication skills
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      Analytical mindset with problem-solving capability
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     <span>
      Experience working in matrixed or client-facing environment
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     </span>
    </span>
   </span>
  </li>
 </ul>
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</div>


BCM Domain Consultant - Service Now

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