business continuity manager

Msheireb Properties

<div>
 <p>
  The Specialist Business Continuity is responsible for ensuring the organization&rsquo;s resilience by developing, implementing, maintaining, and testing business continuity and disaster recovery plans. This role supports risk mitigation by coordinating preparedness activities across departments, aligning practices with industry standards, and ensuring minimal disruption during crises or operational interruptions.
 </p>
 <ul>
  <li>
   Develop, implement, maintain, and periodically update the organization's Business Continuity Management (BCM) strategy, framework, and governance structure.
  </li>
  <li>
   Draft, review, and update Business Continuity and Disaster Recovery policies and procedures in alignment with international standards such as ISO 22301, NFPA 1600, and relevant regulatory requirements.
  </li>
  <li>
   Conduct and periodically update Business Impact Analyses (BIA) across departments to identify critical business functions, dependencies, Recovery Time Objectives (RTO), and Recovery Point Objectives (RPO).
  </li>
  <li>
   Identify and document operational dependencies, inter-departmental linkages, and potential failure points across business processes.
  </li>
  <li>
   Develop, maintain, and periodically review corporate-level and departmental Business Continuity and Disaster Recovery plans.
  </li>
  <li>
   Ensure continuity plans are practical, well documented, accessible, and periodically reviewed and tested.
  </li>
  <li>
   Maintain crisis communication protocols, emergency contact trees, and escalation frameworks to support effective incident response.
  </li>
  <li>
   Support crisis response teams during emergencies, incidents, or operational disruptions.
  </li>
  <li>
   Liaise with key stakeholders including IT, Facilities, Human Capital, Security, and other critical departments to ensure alignment and coordination of continuity efforts.
  </li>
  <li>
   Prepare periodic management reports on BCM readiness, risks, gaps, testing outcomes, and improvement plans.
  </li>
  <li>
   Support enterprise risk assessments with a focus on operational resilience, business continuity risks, and disruption scenarios.
  </li>
  <li>
   Identify potential threats to business operations and recommend mitigation and risk reduction strategies.
  </li>
  <li>
   Develop, implement, maintain, and periodically update the organization's Business Continuity Management (BCM) strategy, framework, and governance structure.
  </li>
  <li>
   Draft, review, and update Business Continuity and Disaster Recovery policies and procedures in alignment with international standards such as ISO 22301, NFPA 1600, and relevant regulatory requirements.
  </li>
  <li>
   Conduct and periodically update Business Impact Analyses (BIA) across departments to identify critical business functions, dependencies, Recovery Time Objectives (RTO), and Recovery Point Objectives (RPO).
  </li>
  <li>
   Identify and document operational dependencies, inter-departmental linkages, and potential failure points across business processes.
  </li>
  <li>
   Develop, maintain, and periodically review corporate-level and departmental Business Continuity and Disaster Recovery plans.
  </li>
  <li>
   Ensure continuity plans are practical, well documented, accessible, and periodically reviewed and tested.
  </li>
  <li>
   Maintain crisis communication protocols, emergency contact trees, and escalation frameworks to support effective incident response.
  </li>
  <li>
   Support crisis response teams during emergencies, incidents, or operational disruptions.
  </li>
  <li>
   Liaise with key stakeholders including IT, Facilities, Human Capital, Security, and other critical departments to ensure alignment and coordination of continuity efforts.
  </li>
  <li>
   Prepare periodic management reports on BCM readiness, risks, gaps, testing outcomes, and improvement plans.
  </li>
  <li>
   Support enterprise risk assessments with a focus on operational resilience, business continuity risks, and disruption scenarios.
  </li>
  <li>
   Identify potential threats to business operations and recommend mitigation and risk reduction strategies.
  </li>
  <li>
   Monitor compliance with BCM policies, procedures, and resilience standards across all business units.
  </li>
  <li>
   Track and assess international best practices, emerging risks, and regulatory developments related to Business Continuity Management.
  </li>
  <li>
   Recommend improvements to tools, systems, frameworks, and strategies to strengthen organizational resilience.
  </li>
  <li>
   Design, coordinate, and lead periodic Business Continuity and Disaster Recovery simulation exercises, including tabletop exercises and IT disaster recovery testing.
  </li>
  <li>
   Organize and deliver training sessions and awareness programs to ensure employees understand their roles and responsibilities in continuity plans.
  </li>
  <li>
   Document test results, lessons learned, and improvement recommendations, and monitor the implementation of corrective actions.
  </li>
  <li>
   Organize and facilitate Business Process Improvement workshops to support the identification, documentation, and optimization of key organizational processes.
  </li>
  <li>
   Analyze existing processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
  </li>
  <li>
   Support departments in implementing process enhancements and operational improvements, and monitor the effectiveness of implemented changes.
  </li>
  <li>
   Conduct comprehensive reviews of departmental policies, procedures, manuals, and process documentation to identify gaps, inconsistencies, or non-compliance issues.
  </li>
  <li>
   Recommend improvements aligned with organizational standards, regulatory requirements, and industry best practices.
  </li>
  <li>
   Support compliance and governance activities by ensuring adherence to applicable laws, regulations, and internal policies.
  </li>
  <li>
   Assist in the planning, coordination, and execution of internal audits.
  </li>
  <li>
   Collect and organize audit evidence, documentation, and supporting materials.
  </li>
  <li>
   Track audit findings, recommendations, and corrective action plans, and follow up with departments to ensure timely closure.
  </li>
  <li>
   Support the implementation, configuration, and continuous improvement of the organization&rsquo;s Governance, Risk, and Compliance (GRC) system.
  </li>
  <li>
   Facilitate system adoption across departments and ensure accurate data entry and reporting.
  </li>
  <li>
   Drive automation and digital transformation initiatives that streamline governance and risk management workflows.
  </li>
  <li>
   Promote technology-enabled governance practices to improve efficiency, strengthen accountability, and enable real-time monitoring and reporting.
  </li>
  <li>
   Support the use of data-driven insights to enhance risk management and decision-making processes.
  </li>
  <li>
   Prepare periodic reports, dashboards, and presentations on BCM readiness, operational risks, audit status, and process improvement initiatives.
  </li>
  <li>
   Monitor implementation of improvement initiatives and track progress against agreed action plans.
  </li>
  <li>
   Promote a culture of continuous improvement, resilience, and operational excellence across the organization.
  </li>
  <li>
   Perform any other duties and responsibilities assigned by the Line Manager or Management, in line with organizational priorities and business requirements.
  </li>
 </ul>
 <p>
 </p>
</div>


Specialist – Business Continuity & Process Improvement

<div>
 <p>
  <strong>
   Job Summary
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  The IT Governance &amp; Continuity Manager is responsible for ensuring the resilience, governance, and financial efficiency of the organization's IT operations. The role oversees Business Continuity Planning (BCP), Disaster Recovery (DR), IT vendor management, IT financial management, and IT audit coordination. This position ensures that IT services remain secure, compliant, cost-effective, and capable of supporting business operations during disruptions.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Business Continuity &amp; Disaster Recovery
 </p>
 <ul>
  <li>
   Develop, implement, and maintain Business Continuity Plans (BCP) and Disaster Recovery (DR) strategies to ensure minimal disruption to business operations.
  </li>
  <li>
   Conduct regular risk assessments and business impact analyses to identify critical systems and processes.
  </li>
  <li>
   Plan and execute disaster recovery tests, simulations, and drills to validate recovery procedures.
  </li>
  <li>
   Coordinate with IT and business teams to ensure readiness and alignment with organizational resilience objectives.
  </li>
  <li>
   Maintain documentation of recovery procedures and ensure regular updates.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  IT Vendor Management
 </p>
 <ul>
  <li>
   Manage relationships with IT vendors and service providers to ensure service quality and compliance with contractual obligations.
  </li>
  <li>
   Oversee vendor performance through Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  </li>
  <li>
   Participate in vendor selection, contract negotiation, and evaluation processes.
  </li>
  <li>
   Ensure vendors comply with security, regulatory, and operational standards.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  IT Financial Management
 </p>
 <ul>
  <li>
   Assist in preparing and managing the IT budget, ensuring alignment with organizational goals.
  </li>
  <li>
   Monitor IT expenditures and optimize costs related to infrastructure, software, and services.
  </li>
  <li>
   Provide financial reporting and analysis on IT spending, investments, and cost optimization opportunities.
  </li>
  <li>
   Support financial planning for IT initiatives and projects.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  IT Audit &amp; Compliance
 </p>
 <ul>
  <li>
   Coordinate internal and external IT audits to ensure compliance with regulatory, security, and governance standards.
  </li>
  <li>
   Maintain IT policies, procedures, and controls aligned with industry best practices.
  </li>
  <li>
   Address audit findings and ensure remediation plans are implemented effectively.
  </li>
  <li>
   Ensure compliance with frameworks such as
   <strong>
    ISO 27001
   </strong>
   ,
   <strong>
    COBIT
   </strong>
   , and
   <strong>
    ITIL
   </strong>
   where applicable.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Information Technology, Computer Science, Information Systems, or a related field.
  </li>
  <li>
   5+ years of experience in IT governance, business continuity, disaster recovery, or IT risk management.
  </li>
  <li>
   Experience in vendor management and IT financial oversight.
  </li>
  <li>
   Familiarity with IT governance frameworks such as
   <strong>
    ISO 22301
   </strong>
   ,
   <strong>
    ISO 27001
   </strong>
   ,
   <strong>
    COBIT
   </strong>
   , and
   <strong>
    ITIL
   </strong>
   .
  </li>
  <li>
   Strong analytical, organizational, and communication skills.
  </li>
  <li>
   Relevant certifications such as CBCP, ISO 22301 Lead Implementer, CISA, or ITIL are preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Competencies
  </strong>
 </p>
 <ul>
  <li>
   Risk Management &amp; Business Resilience
  </li>
  <li>
   IT Governance &amp; Compliance
  </li>
  <li>
   Vendor Relationship Management
  </li>
  <li>
   Financial Planning &amp; Cost Optimization
  </li>
  <li>
   Audit Coordination &amp; Control Management
  </li>
  <li>
   Crisis Management &amp; Incident Response
  </li>
 </ul>
 <p>
 </p>
</div>


IT Governance & Continuity Manager

Qiddiya Investment Company

<div><p>The Qiddiya Investment Company is seeking a Manager - CCU Crisis Readiness to be responsible for ensuring that Qiddiya's City Command Unit is fully prepared to respond to large-scale crises, major incidents, and emergency scenarios. This role focuses on planning, preparedness, and exercising to build organizational resilience and ensure seamless crisis activation across the city's 12-asset operational model.</p>
Key Responsibilities<ul><li>
Develop, maintain, and continuously improve crisis management plans, emergency response frameworks, and business continuity procedures for city-wide operations.</li><li>
Design, plan, and facilitate crisis simulation exercises, tabletop scenarios, and full-scale drills involving internal and external stakeholders.</li><li>
Conduct risk assessments and vulnerability analyses to identify gaps in crisis preparedness across city assets.</li><li>
Coordinate with government agencies, emergency services, and regulatory bodies to ensure alignment with national and local crisis management requirements.</li><li>
Establish and maintain crisis communication protocols, ensuring clear and timely information flow during major events.</li><li>
Lead after-action reviews following exercises and real events, producing recommendations for corrective action and capability improvement.</li><li>
Support the integration of crisis readiness standards into the operational readiness framework across all Qiddiya assets.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Bachelor&rsquo;s degree in Emergency Management, Risk Management, Business Administration, or a related field; a Master&rsquo;s degree is preferred.</li><li>
Minimum 5 years of experience in crisis management, emergency planning, or business continuity within large-scale venues, cities, or critical infrastructure environments.</li><li>
Minimum 7 years of experience in crisis management, emergency planning, or business continuity within large-scale venues, cities, or critical infrastructure environments.</li><li>
Proven track record of designing and executing crisis exercises and drills at an organizational or multi-agency level.</li><li>
Deep understanding of crisis management frameworks (e.g., ISO 22301, ICS, NIMS) and regulatory compliance requirements.</li><li>
Excellent stakeholder management and coordination skills, with the ability to engage senior leadership and external agencies.</li><li>
Relevant certifications in crisis management, emergency planning, or business continuity are highly preferred.</li></ul><br>
<b>
Benefits</b><br>
<ul>
<li>The opportunity to <b>be part of one of Saudi Arabia&rsquo;s most ambitious city developments</b>.</li>
<li>A role dedicated to a <b>specific residential asset type</b>, allowing you to build deep expertise in your area.</li>
<li>A fast-paced, high-impact environment where <b>strategic thinking and execution excellence</b> are highly valued.</li>
<li>Collaboration with <b>global industry leaders</b> in real estate development, architecture, and planning</li></ul></div>

Manager - CCU Crisis Readiness (DEL5)

Bilfinger

<p></p><div><div><div><div><div><b>Job ID: </b>69718
</div></div></div></div><div><div><div><div><p>Business Continuity Consultant(PMC Role)
</p></div></div></div></div><div><div><div><div>Dubai, DU, AE, 0000
</div></div></div></div><div><div><div><div>Onsite Work<br>
</div></div></div></div><div><div><div><div><div>In the Middle East, Bilfinger is one of the leading service providers of engineering and consultancy services, project management, construction, maintenance O&amp;M and life cycle services. We enhance the efficiency of our client&rsquo;s assets, ensure a high level of availability and reduce maintenance costs. With our 4.000 employees, we are a leading German corporation where engineering excellence, safety and quality are part of our DNA. With four entities in the Middle East (Bilfinger Tebodin Middle East, Bilfinger Deutsche Babcock Emirates, Babcock Borsig Service Arabia, Babcock Borsig Steinm&uuml;ller Kuwait) and over 10 offices across the region, we offer job opportunities that allow you to utilize all your knowledge and experience. Are you looking for a chance to put your skills to their best-possible use? Then we have what you are looking for!</div><div></div><div><b><br>
Key Result Areas (Key Accountabilities)</b></div>
<ul>
<li>Lead the development, maintenance, and continuous improvement of Client&rsquo;s Business Continuity Management System (BCMS) in alignment with corporate policies and international standards.</li>
<li>Develop, update, and quality‑assure <b>90+ Business Continuity Plans (BCPs)</b> for functions supporting onshore gas supply operations, offshore production platforms, logistics, engineering, IT/OT, HSE, and commercial units.</li>
<li>Work closely with Operations, Production, Engineering, IT/OT, Asset Integrity, and other stakeholders to ensure continuity strategies align with technical realities and operational constraints.</li>
<li>Integrate continuity requirements into operational readiness, asset management, and major project development workflows.</li>
<li>Support the alignment and integration of BCM activities with Client&rsquo;s Crisis Management and Emergency Response structures.</li>
<li>Review continuity risks, vulnerabilities, and single‑point‑of‑failure exposures within critical assets and develop mitigation recommendations.</li>
<li>Play a key role in vendor and supplier continuity assessments, ensuring essential third‑party dependencies meet BCM expectations.</li>
<li>Produce BCM dashboards, audit evidence, KPIs, progress reports, and governance documentation for management and executive review.</li>
</ul>
<div><b>Key Skills and Accountabilities</b></div>
<ul>
<li>Strong technical understanding of oil &amp; gas upstream and midstream operations, including offshore production systems, pipeline operations, gas supply networks, control room operations, and associated engineering processes.</li>
<li>Ability to translate technical operational processes into structured continuity plans and recovery strategies.</li>
<li>Solid understanding of asset management principles, operational readiness frameworks, and operational excellence methodologies.</li>
<li>Competency in applying ISO 22301, NCEMA 7000, and other BCM standards in high‑risk, high‑availability environments.</li>
<li>Ability to assess and document processes, dependencies, and recovery procedures for operationally critical facilities and technical systems.</li>
<li>Strong analytical and problem‑solving skills, especially in operational risk and technical dependency mapping.</li>
<li>Excellent written communication skills for developing comprehensive continuity plans and technical documentation.</li>
<li>Capable of working with technical SMEs, control room teams, offshore supervisors, engineers, and IT/OT personnel.</li>
</ul>
<div><b>Educational Qualifications:</b></div>
<ul>
<li>Bachelor&rsquo;s degree in engineering (Mechanical, Electrical, Instrumentation, Petroleum, or similar), Business Continuity, Risk Management, or a related field.</li>
<li><b>Professional certification preferred:
</b></li><ul><li><b>CBCP, MBCP, ISO 22301 Lead Implementer/Auditor, NCEMA certification, or equivalent</b>.</li>
</ul><li>Additional qualifications in asset management (IAM), operational excellence, or project management (PMP) considered an advantage.</li>
</ul>
<div><b>Experience Profile:</b></div>
<ul>
<li>10+ years of proven experience in Business Continuity, Operational Risk, or Resilience roles, preferably within oil &amp; gas upstream, midstream, or petrochemical sectors.</li>
<li>Hands‑on experience executing BCM frameworks in technically complex operational environments.</li>
<li>Strong exposure to offshore platforms, gas supply operations, pipeline integrity, control room operations, and maintenance environments.</li>
<li>Experience engaging with multi‑disciplinary technical teams: operations, engineering, asset integrity, drilling, marine, IT/OT, HSE.</li>
<li>Familiarity with OT/ICS systems, SCADA, DCS/ESD, and other operations‑critical control environments is a strong advantage.</li>
<li>Prior experience in asset lifecycle management, operational readiness, commissioning, or operational excellence programs preferred.</li>
</ul>
<div><b>Other Requirements:</b></div>
<ul>
<li>Willingness to visit offshore platforms as needed for assessments, workshops, and plan validation (as per company HSE requirements).</li>
<li>Ability to participate in emergency response or crisis management activities as required.</li>
<li>Willingness to work outside normal hours during exercises, critical recovery activities, or project deadlines.</li>
<li>Strong safety mindset aligned with Client&rsquo;s operational culture and regulatory expectations.</li>
<li>High level of confidentiality, professionalism, and integrity when managing sensitive operational information.</li></ul><br>
<div></div>
<div>
To apply, please submit your CV in English through the system, containing as a minimum your contact details, education level, relevant experience and earliest possible start date.</div>
<div>
Any applicant must be aware that the selection of candidates is at the sole discretion of the employer. Applicants will not receive any communication unless they are selected for an interview. Only applicants that have responded to vacancies through the online form will be considered.</div><br>
</div></div></div></div><div><div><div><div>Tebodin Middle East Ltd. Branch Dubai
</div></div></div></div><div><div><div><div>Engineering
</div></div></div></div><div><div><div><div>Permanent
</div></div></div></div><div><div><div><div>Skilled / Semi-skilled</div></div></div></div></div><p></p>

Business Continuity Consultant(PMC Role)

<div><p>The Senior Manager - CCU Crisis Readiness is responsible for ensuring that Qiddiya's City Command Unit is fully prepared to respond to large-scale crises, major incidents, and emergency scenarios. This role focuses on planning, preparedness, and exercising to build organizational resilience and ensure seamless crisis activation across the city's 12-asset operational model.</p><p></p><p><b>
Key Responsibilities
</b></p><ul><li>Develop, maintain, and continuously improve crisis management plans, emergency response frameworks, and business continuity procedures for city-wide operations.</li><li>
Design, plan, and facilitate crisis simulation exercises, tabletop scenarios, and full-scale drills involving internal and external stakeholders.</li><li>
Conduct risk assessments and vulnerability analyses to identify gaps in crisis preparedness across city assets.</li><li>
Coordinate with government agencies, emergency services, and regulatory bodies to ensure alignment with national and local crisis management requirements.</li><li>
Establish and maintain crisis communication protocols, ensuring clear and timely information flow during major even.</li><li>
Lead after-action reviews following exercises and real events, producing recommendations for corrective action and capability improvement.</li><li>
Support the integration of crisis readiness standards into the operational readiness framework across all Qiddiya assets.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Minimum 7 + years of experience in crisis management, emergency planning, or business continuity within large-scale venues, cities, or critical infrastructure environments.</li><li>
Proven track record of designing and executing crisis exercises and drills at an organizational or multi-agency level.</li><li>
Deep understanding of crisis management frameworks (e.g., ISO 22301, ICS, NIMS) and regulatory compliance requirements.</li><li>
Excellent stakeholder management and coordination skills, with the ability to engage senior leadership and external agencies.</li><li>
Relevant certifications in crisis management, emergency planning, or business continuity are highly preferred.</li></ul></div>

Senior Manager - CCU Crisis Readiness (DEL 3)

HALA

<div>
 <p>
  <strong>
   Who Are We
  </strong>
 </p>
 <p>
  <br/>
  HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting-edge financial and technological tools.
 </p>
 <p>
  <br/>
  HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.
 </p>
 <p>
  <br/>
  Founded in 2017, HALA is currently licensed by the Saudi Arabian Central Bank.
 </p>
 <p>
  <strong>
   Job Summary:&nbsp;
  </strong>
 </p>
 <p>
  Support and manage operational risk and business continuity frameworks, identify and assess risks, monitor controls, maintain loss records, and ensure BCM/DR readiness. The role also supports audits, regulatory requirements, and promotes risk awareness across the organization.
 </p>
 <p>
  <strong>
   Key Responsibilities:&nbsp;
  </strong>
 </p>
 <p>
 </p>
 <ul>
  <li>
   Develop and maintain&nbsp;
   <strong>
    Risk Management
   </strong>
   &nbsp;and&nbsp;
   <strong>
    Business Continuity Management (BCM)
   </strong>
   &nbsp;frameworks in line with regulatory requirements.
  </li>
  <li>
   Identify and monitor risks using&nbsp;
   <strong>
    KRIs, RCSA
   </strong>
   , and loss event tracking.
  </li>
  <li>
   Manage the&nbsp;
   <strong>
    Losses Register
   </strong>
   &nbsp;and conduct risk and impact assessments, including&nbsp;
   <strong>
    BIA
   </strong>
   .
  </li>
  <li>
   Develop, test, and maintain&nbsp;
   <strong>
    BCPs and DRPs
   </strong>
   , and coordinate BCM drills.
  </li>
  <li>
   Review contracts and develop&nbsp;
   <strong>
    risk and BCM policies and procedures
   </strong>
   .
  </li>
  <li>
   Monitor risk and BCM readiness and report key issues to senior management.
  </li>
  <li>
   Deliver&nbsp;
   <strong>
    risk and BCM awareness and training
   </strong>
   &nbsp;across the organization.
  </li>
  <li>
   Support&nbsp;
   <strong>
    regulatory reviews, audits, and inspections
   </strong>
   .
  </li>
  <li>
   5&ndash;8 years of total experience.&nbsp;
  </li>
 </ul>
 <p>
 </p>
 <p>
  &nbsp;
 </p>
 <strong>
  What We Offer You
  <br/>
 </strong>
 <strong>
  We believe you will love working at HALA!
 </strong>
 <ul>
  <li>
   We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
  </li>
  <li>
   We offer highly competitive compensation packages, including the potential for shares.
  </li>
  <li>
   We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
  </li>
  <li>
   Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.
  </li>
  <li>
   We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
  </li>
  <li>
   You will be given a lot of responsibility and trust.&nbsp;We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
  </li>
 </ul>
 &nbsp;
 <strong>
  If you think you have what it takes to join a remarkable team #apply_now&nbsp;
 </strong>
 <p>
  &nbsp;
 </p>
</div>


Operational Risk Assistant Manager

DXC Technology

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Command Center Operations Oversight
  </li>
  <li>
   Oversee 24x7 operations of the Enterprise Command Center, ensuring end-to-end visibility of infrastructure, applications, and business transactions.
  </li>
  <li>
   Guide Command Center analysts to perform proactive event triage, correlation, and escalation following established SOPs.
  </li>
  <li>
   Intervene in critical situations to ensure swift containment, escalation, and restoration of services.
  </li>
  <li>
   Solve operational bottlenecks and coordination issues across technical and vendor teams.
  </li>
  <li>
   Ensure effective shift handovers, daily operations reports, and centralized dashboards for management visibility.
  </li>
  <li>
   Incident &amp; Problem Management (Oversight Role)
  </li>
  <li>
   Ensure consistent adherence to Incident and Problem Management frameworks across shifts.
  </li>
  <li>
   Oversee the Major Incident process, ensuring rapid engagement of resolver groups and timely communication to stakeholders.
  </li>
  <li>
   Intervene and guide incident managers during crisis events to ensure accurate impact analysis and prioritization.
  </li>
  <li>
   Validate the quality of Root Cause Analyses (RCAs) and confirm implementation of preventive actions.
  </li>
  <li>
   Review and report operational metrics such as MTTA, MTTR, and incident recurrence to leadership.
  </li>
  <li>
   Change Management (Guidance Role)
  </li>
  <li>
   Oversee the organizational Change Management process to ensure effective planning, risk assessment, and communication.
  </li>
  <li>
   Chair or support CAB, DCAB, TCAB, Cyber -security CAB meetings to validate change readiness and Command Center visibility.
  </li>
  <li>
   Monitor and report all changes that may affect production services, ensuring synchronization with DR and release calendars.
  </li>
  <li>
   Guide teams to minimize change-related incidents through better testing and communication practices.
  </li>
  <li>
   IT Asset Management (ITAM) Oversight
  </li>
  <li>
   Supervise IT Asset Management activities ensuring accuracy, traceability, and compliance throughout the asset lifecycle.
  </li>
  <li>
   Ensure synchronization between ITAM, CMDB, and monitoring systems to maintain an up-to-date operational picture.
  </li>
  <li>
   Oversee and validate license compliance, asset tagging, and configuration baselines for audits and service impact assessments.
  </li>
  <li>
   Report on asset utilization, lifecycle health, and gaps that may affect operational readiness.
  </li>
  <li>
   Service Level Management
  </li>
  <li>
   Guide and ensure adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) across all services.
  </li>
  <li>
   Validate and report monthly service performance, uptime, and restoration metrics to management and stakeholders.
  </li>
  <li>
   Oversee tracking of SLA breaches, identify root causes, and guide service owners toward improvement actions.
  </li>
  <li>
   Ensure proactive monitoring and trending of performance indicators that could lead to potential SLA violations.
  </li>
  <li>
   Support Service Review Meetings with factual reports and recommendations for improvement.
  </li>
  <li>
   Business Continuity &amp; Disaster Recovery Alignment
  </li>
  <li>
   Ensure Command Center readiness for Disaster Recovery (DR) and Business Continuity (BCP) exercises.
  </li>
  <li>
   Coordinate DR scheduling and readiness reviews with application, infrastructure, and change teams.
  </li>
  <li>
   Oversee and report the Command Center&rsquo;s participation, ensuring accurate documentation of test results and lessons learned.
  </li>
  <li>
   Intervene during DR execution to ensure Command Center coordination, communication, and recovery validation.
  </li>
  <li>
   Continuous Improvement &amp; Automation Enablement
  </li>
  <li>
   Identify and recommend automation, AIops, and monitoring optimization opportunities to improve operational resilience.
  </li>
  <li>
   Guide teams in implementing alert reduction, predictive insights, and workflow automation initiatives.
  </li>
  <li>
   Review Command Center KPIs and report process gaps and efficiency improvements to management.
  </li>
  <li>
   Drive maturity initiatives in collaboration with platform and observability engineering teams.
  </li>
  <li>
   Leadership, Coaching, and Stakeholder Engagement
  </li>
  <li>
   Lead and mentor Command Center staff to maintain a disciplined, high-performance operational culture.
  </li>
  <li>
   Oversee shift rosters, ensure skill matrix coverage, and promote cross-domain knowledge sharing.
  </li>
  <li>
   Intervene and guide in real-time operational escalations, ensuring the right experts are engaged.
  </li>
  <li>
   Report key events, incidents, and operational trends to IT leadership and business stakeholders.
  </li>
  <li>
   Act as the Command Center representative in CABs, Incident Review Boards, Service Review Meetings, and DR Steering Committees.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills And Experience
  <br/>
  <br/>
 </strong>
 <strong>
  Technical &amp; Process Expertise
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 10 years of experience in IT Operations or Service Management, including 5 years in Command Center leadership.
  </li>
  <li>
   Proven background guiding Incident, Problem, Change, ITAM, and Service Level processes under ITIL frameworks.
  </li>
  <li>
   Experience with enterprise monitoring platforms (Elastic, Dynatrace, OpsBridge, SiteScope, SolarWinds, etc.).
  </li>
  <li>
   Familiarity with ITSM platforms (ServiceNow, Opentext Service Manager), CMDB, and IT Asset Management tools.
  </li>
  <li>
   Strong analytical and communication skills, capable of intervening during crises and reporting objectively to management.
  </li>
  <li>
   Exposure to banking or highly regulated environments preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Certifications (Preferred)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   ITIL v4 Managing Professional
  </li>
  <li>
   ISO 22301 Lead Implementer / Auditor
  </li>
  <li>
   ServiceNow Certified Process Owner
  </li>
  <li>
   Elastic or Dynatrace Certified Professional
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Behavioral Competencies
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strategic Oversight &amp; Analytical Thinking
  </li>
  <li>
   Calm, Structured Crisis Response
  </li>
  <li>
   Objective Reporting &amp; Decision Support
  </li>
  <li>
   Leadership Through Guidance &amp; Mentorship
  </li>
  <li>
   Process Adherence &amp; Intervention Discipline
  </li>
  <li>
   Collaboration Across Teams and Vendors
  </li>
  <li>
   Continuous Improvement Mindset
   <br/>
   <br/>
  </li>
 </ul>
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 <br/>
 <br/>
 <strong>
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  </em>
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Command Center and Service Management Lead

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