business excellence manager

Jumeirah

Manager - Business Excellence - Jumeirah Marsa Al Arab Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.Nestled at the tip of a peninsula at the heart of Dubai's most exclusive private beach, Jumeirah Marsa Al Arab is the city's newest luxury lifestyle destination featuring a resort, exclusive residences, an 82-berth superyacht marina, a state-of-the-art spa and fitness center and a wide range of curated dining experiences. About the Job: An opportunity has arisen for a Manager- Business Excellence to join Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:<ul><li>Conduct regular Business Excellence sessions with senior and middle managers to ensure alignment on quality metrics and improvement strategies.</li><li>Provide initial and refresher training for Internal Quality Reviewers, ensuring proficiency in CSI, MGA, and TTC reporting tools.</li><li>Review and present data from customer satisfaction surveys, mystery guest assessments, and other tools to highlight trends, strengths, and areas for improvement.</li><li>Support corrective actions, ensure timely review of MGA reports, and facilitate self-assessments aligned with business excellence models and strategic goals.</li><li>Monitor that all departments review MGA reports within one week and implement aligned action plans to address findings.</li><li>Oversee internal and third-party mystery shopping assessments and other quality measurement tools to validate service standards.</li></ul> About you: The ideal candidate for this position will have the following experience and qualifications:<ul><li>Bachelor's degree in quality management, Hospitality, Business Administration, or a related field; master's degree preferred.</li><li>Minimum 2 years' experience in a Quality Manager or Business Excellence Manager role within the hospitality or service industry.</li><li>Proven experience in operations and implementing quality/business excellence processes and methodologies.</li><li>Strong technical skills with advanced proficiency in Microsoft Office programs.</li><li>Demonstrated leadership, problem-solving, project management, and stakeholder management abilities, with experience facilitating senior staff groups.</li></ul> About the Benefits: We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry. Equal Employment Opportunity: Jumeirah is an equal opportunities employer and welcomes applications from qualified candidates.

Manager - Business Excellence - Jumeirah Marsa Al Arab

AL-AYUNI Investment and Contracting Company

<div>
 
 Job Purpose:
 
 
 
 Coordinates process improvement activities and monitors performance metrics to drive efficiency, quality, and continuous improvement across operational functions.
 
 
 
 Principal Accountabilities:
 
 
 
 
 Policies, Processes &amp; Procedures
 
 
 
 <ul>
 <li>
 Adhere to organizational policies and procedures to ensure compliance and maintain a productive work environment.
 
 
 
 </li>
 </ul>
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Assist in implementing operational excellence frameworks and continuous improvement programs.
 </li>
 <li>
 Monitor key performance indicators (KPIs) and generate reports to track progress and identify areas for improvement.
 </li>
 <li>
 Facilitate process mapping, documentation, and standardization across departments.
 </li>
 <li>
 Support Lean, Six Sigma, and other improvement methodologies under the guidance of the Operational Excellence Manager.
 </li>
 <li>
 Coordinate cross-functional teams to execute improvement projects and resolve operational challenges.
 </li>
 <li>
 Assist in conducting training sessions and workshops related to process excellence and operational best practices.
 </li>
 <li>
 Maintain records of improvement initiatives, performance trends, and related documentation.
 </li>
 <li>
 Prepare reports on process efficiency, cost reduction, and service quality.
 </li>
 <li>
 Maintain and update process maps, SOPs, and improvement documentation.
 
 
 
 </li>
 </ul>
 
 Miscellaneous Duties
 
 
 
 <ul>
 <li>
 Perform additional tasks as needed to support the team and overall business objectives.
 
 
 
 </li>
 </ul>
 
 Required Academic Qualification:
 
 
 
 <ul>
 <li>
 Degree: Bachelor&rsquo;s or Master&rsquo;s Degree in Industrial Engineering.
 
 
 
 </li>
 </ul>
 
 Other Requirements:
 
 
 
 <ul>
 <li>
 Total experience of 5&ndash;7 years, including 3&ndash;5 years in process management or improvement roles.
 </li>
 <li>
 Preferred certification in process improvement methodologies (e.g., Lean, Six Sigma).
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Excellent communication, facilitation, and stakeholder engagement abilities.
 </li>
 <li>
 Proficiency in process mapping tools (e.g., Visio, ARIS) and performance dashboard systems.
 </li>
 </ul>
</div>

Operation & Business Excellence Supervisor

Al Ayuni Investment and Contracting Company

<div>Job Purpose: 
Coordinates process improvement activities and monitors performance metrics to drive efficiency, quality, and continuous improvement across operational functions.
Principal Accountabilities:
Policies, Processes &amp; Procedures<ul><li>
Adhere to organizational policies and procedures to ensure compliance and maintain a productive work environment.</li></ul>
Key Responsibilities<ul><li>
Assist in implementing operational excellence frameworks and continuous improvement programs.</li><li>
Monitor key performance indicators (KPIs) and generate reports to track progress and identify areas for improvement.</li><li>
Facilitate process mapping, documentation, and standardization across departments.</li><li>
Support Lean, Six Sigma, and other improvement methodologies under the guidance of the Operational Excellence Manager.</li><li>
Coordinate cross-functional teams to execute improvement projects and resolve operational challenges.</li><li>
Assist in conducting training sessions and workshops related to process excellence and operational best practices.</li><li>
Maintain records of improvement initiatives, performance trends, and related documentation.</li><li>
Prepare reports on process efficiency, cost reduction, and service quality.</li><li>
Maintain and update process maps, SOPs, and improvement documentation.</li></ul>
Miscellaneous Duties<ul><li>
Perform additional tasks as needed to support the team and overall business objectives.</li></ul> 
Required Academic Qualification:<ul><li>
Degree: Bachelor&rsquo;s or Master&rsquo;s Degree in Industrial Engineering.</li></ul>
Other Requirements:<ul><li>
Total experience of 5&ndash;7 years, including 3&ndash;5 years in process management or improvement roles.</li><li>
Preferred certification in process improvement methodologies (e.g., Lean, Six Sigma).</li><li>
Strong analytical and problem-solving skills.</li><li>
Excellent communication, facilitation, and stakeholder engagement abilities.</li><li>
Proficiency in process mapping tools (e.g., Visio, ARIS) and performance dashboard systems.</li></ul></div>

Abbott

<div>Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
Operational Excellence, Manager
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people&rsquo;s health. We&rsquo;re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life. You&rsquo;ll also have access to:<ul><li>
Career development with an international company where you can grow the career you dream of.</li><li>
Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.</li><li>
An excellent retirement savings plan with a high employer contribution</li><li>
Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor&rsquo;s degree.</li><li>
A company recognized as a great place to work in dozens of countries worldwide and named one of the most admired companies in the world by Fortune.</li><li>
A company that is recognized as one of the best big companies to work for as well as the best place to work for diversity, working mothers, female executives, and scientists.</li></ul>
The Opportunity
Abbott Rapid Diagnostics is part of Abbott&rsquo;s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.
Join our dynamic Infectious Disease Developed Markets team located in Scarborough, Maine as an Operational Excellence, Manager.
This role is responsible for delivering Operational Excellence work streams across the Maine Campus, with a primary focus on application of Lean and Six Sigma methodologies to promote a culture of continuous improvements which incorporates reducing waste, process optimization, and facilitating the manufacturing operating system. The ideal candidate will be a skilled facilitator, data-driven problem solver, and change agent who can influence at all levels of the organization.
Program leadership is essential to the role, where the Operational Excellence Leader also demonstrates a high degree of personal accountability and ownership at all levels, embodies the SHINGO principles, and embraces data &amp; facts.
The Operational Excellence Leader must be able to mentor through structured problem solving for a variety of disciplines, both technical and non-technical, while also challenging the status quo to continually drive improvements. It is essential that the Operational Excellence Leader be adept facilitating kaizen and/or rapid improvement events, navigating ambiguity within areas not traditionally in scope of Operational Excellence, as well as understanding what it means to manufacture in a medical device manufacturing environment.
What You&rsquo;ll Work On<ul><li>
Lead the Maine Campus capability in knowledge and understanding of metrics and measurements which impact the total performance of the plant.</li><li>
Mentors, coaches, and trains all level of contribution in the use and practice of continuous improvement methodologies and tools. (Lean, value stream mapping, six-sigma, Kaizen).</li><li>
Drives operational excellence understanding throughout the plant, with both physical and virtual applications.</li><li>
Manages and facilitate continuous improvement projects in support of company objectives, including technical and business focused applications</li><li>
Develops a project charter, implementation plan, conducts risk assessments, and develops contingency plans to accommodate unforeseen events.</li><li>
Assesses current processes and standard workflow and identifies process improvement opportunities utilizing organizational, analytical, Lean and six sigma problem solving methodologies.</li><li>
Plans and facilitates the in the execution of various value stream mapping and Kaizen events.</li><li>
Acts as a change agent by communicating the enterprise-wide changes to the employees and helping them to learn, understand, adjust and grow within the continuous improvement culture.</li><li>
Participates and acts as a key business partner to the leadership team including business strategy development and operational execution of business plans.</li><li>
Helps to create the future state as it relates to shortened value streams, manufacturing strategies, cross-functional processes, and the establishment of uniform policies and procedures.</li><li>
Demonstrates analytical capability to find systemic issues to root cause, and crest actions plant to mitigate, close and/or eliminate, including the application of statistical techniques.</li><li>
Estimates and verifies financial benefits from continuous improvement projects.</li></ul>
General Competencies:<ul><li>
Demonstrated diplomacy and effective functioning and communication in a matrix environment.</li><li>
Ability to organize and lead cross functional teams and align team members to management's vision.</li><li>
This position requires excellent interpersonal skills, demonstrated ability to effectively lead in a team environment, adaptable to change, able to manage competing priorities, excellent analytical and problem-solving skills, excellent written and verbal communication skills and sense of business savvy.</li><li>
Requires the ability to make critical decisions in a fast-paced production environment. Solicits the cooperation of a diverse group of disciplines and functions in a tactful and persuasive manner.</li><li>
Proficiency in statistical analysis tools (e.g., Minitab, JMP)</li></ul> 
Required Qualifications<ul><li>
Bachelor&rsquo;s Degree in Engineering, Manufacturing, Business Administration, Engineering, Science or related technical field or equivalent combination of education and experience.</li><li>
Minimum of 10 years of progressively responsible work experience in a high-volume, multi-product manufacturing environment.</li><li>
2-4 years of demonstrated success in applying Continuous Improvement / Business Excellence tools.</li><li>
Certification or equivalent working knowledge of improvement tools and methodologies.</li><li>
Knowledge of applicable regulatory standards and requirements for FDA regulated environment.</li><li>
Experience in operations management and knowledge of cost accounting/financial reporting systems.</li><li>
Good functional computer skills (Microsoft Office programs, Excel, etc.) is required.</li><li>
Willingness to travel (to facilitate personal development and support of other sites).</li><li>
Lean Six Sigma Black Belt certification</li></ul>
Preferred Qualifications<ul><li>
Minimum of 10 years of progressively responsible work experience in a high-volume, multi-product manufacturing environment, preferably in the medical device industry.</li><li>
A minimum 2-5 years&rsquo; experience in manufacturing operations, business improvement, quality systems or other areas related to the project with an understanding of Abbott internal systems and procedures.</li><li>
Lean/Six Sigma; Master Black belt preferred.</li></ul>
Apply Now
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott, and on Twitter @AbbottNews. 
The base pay for this position is $111,300.00 &ndash; $222,700.00. In specific locations, the pay range may vary from the range posted.</div>

Operational Excellence, Manager

Confidential

<div>
 
 We are seeking a dynamic
 
 Business Excellence &amp; Governance Lead
 
 to design, implement, and continuously enhance the group&rsquo;s business governance framework. The role will oversee process optimization, SOP implementation, workflow standardization, and performance governance across all shared services including Finance, HR, Procurement, Marketing, and other key support functions.
 
 
 
 
 
 This individual will play a pivotal role in ensuring consistency, accountability, and operational discipline across the organization while supporting digital transformation and system alignment (Oracle NetSuite, Notion, BPM tools).
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Governance Framework Development:
 
 Design, document, and maintain comprehensive group-level Standard Operating Procedures (SOPs) and workflows to ensure structured and compliant operations.
 </li>
 <li>
 
 Process Reengineering:
 
 Lead process improvement initiatives and internal audits to streamline operations, eliminate inefficiencies, and ensure adherence to governance standards.
 </li>
 <li>
 
 Performance Governance:
 
 Establish KPI frameworks, performance tracking mechanisms, and dashboards that translate governance objectives into measurable outcomes.
 </li>
 <li>
 
 Compliance &amp; Policy Management:
 
 Coordinate with Legal to align business operations with compliance, risk management, and governance policies.
 </li>
 <li>
 
 System &amp; Process Integration:
 
 Work closely with Finance and IT teams to align systems such as Oracle NetSuite, Notion, and BPM tools with governance frameworks and operational needs.
 </li>
 <li>
 
 Project Governance:
 
 Oversee and manage group-wide projects to ensure timely execution, budget adherence, and delivery excellence.
 </li>
 <li>
 
 Continuous Improvement:
 
 Foster a culture of continuous improvement, ensuring operational excellence and business efficiency across functions.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Finance, or a related field; Master&rsquo;s degree preferred.
 </li>
 <li>
 Minimum 7&ndash;10 years of experience in business excellence, process governance, or transformation roles, ideally within a diversified group or shared services environment.
 </li>
 <li>
 Strong understanding of business process management (BPM), SOP frameworks, and internal control systems.
 </li>
 <li>
 Hands-on experience with governance tools and ERP systems (e.g., Oracle NetSuite, Notion, or similar).
 </li>
 <li>
 Proven ability to manage cross-functional projects and drive alignment across departments.
 </li>
 <li>
 Exceptional analytical, documentation, and reporting skills.
 </li>
 <li>
 Strong communication and stakeholder management abilities, with a structured and execution-focused mindset.
 </li>
 </ul>
</div>

Business Excellence & Governance Lead

Biocon Biologics

<div>
 
 Biocon Biologics is a subsidiary of Biocon Ltd, an innovation led global biopharmaceuticals company. Biocon Biologics is engaged in developing high quality, affordable biosimilars that can expand access to a cutting-edge class of therapies to patients globally. It is uniquely positioned as a fully integrated &lsquo;pure play&rsquo; biosimilars organization in the world and aspires to transform patient lives through innovative and inclusive healthcare solutions. The Company has a large portfolio of biosimilars under global clinical development with three of these commercialized in at least one of the developed markets of EU, U.S. and Japan. Biocon Biologics has a product pipeline of 28 molecules, including 11 with Mylan, several with Sandoz and is developing many independently. Biocon Biologics believes that strong partnerships offer enormous opportunities to co-create the future of healthcare, building a patient ecosystem beyond the product, which can transform millions of lives.
 
 
 
 https://www.bioconbiologics.com
 
 
 
 
 Experience:
 
 Has at least 10 +years of experience of working in Operational excellence/Business Excellence
 
 
 
 Roles and Responsibilities
 
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Collaborate with the team and implement the Operational excellence principles on shop floor.
 </li>
 <li>
 Implement Lean concepts on shop floor like 5S, Visual management, TPM&hellip;etc.
 </li>
 <li>
 To train and coach others in the organization on Lean tools and skills.
 </li>
 <li>
 Implement DMAIC approach for problem solving by making people capable of resolving the issues on their own.
 </li>
 <li>
 Facilitation to OE project teams/ CI Project teams as needed (PDCA/DMAIC)
 </li>
 <li>
 To measure the process periodically to identify trends in qualitative &amp; quantitative data to draw business conclusions by reducing variations and waste from the process.
 </li>
 <li>
 Evaluate the bottleneck operations to improve the efficiency of the process.
 </li>
 <li>
 Identify and implement the measures to bring down the production cost.
 </li>
 <li>
 Identify the KPIs from each function and set up a mechanism of structured review &amp; escalation as per desired hierarchy levels.
 </li>
 <li>
 Data Analysis
 </li>
 <li>
 Data Visualization through Power BI
 </li>
 </ul>
 
 
 
 
 
 
 Criteria
 
 
 
 <ul>
 <li>
 Preferred (Not mandatory) - B.E. in Industrial engineering, Production engineering or Mechanical Engineering.
 </li>
 <li>
 Should be Yellow Belt/Green Belt Certified
 </li>
 <li>
 Has at least 10 +years of experience of working in Operational excellence/Business Excellence.
 </li>
 </ul>
 
 
</div>

Operational Excellence

CHANEL

<div>
 
 Reports to: Watches &amp; Fine Jewelry Director
 
 
 
 
 Department: WFJ Middle-East
 
 
 
 The High-End Business Manager is responsible for driving the growth and profitability of our high-end Watches &amp; Fine Jewelry segment. This role requires a strategic, entrepreneurial leader who excels in client development, commercial management, and the elevation of the brand&rsquo;s luxury positioning. The ideal candidate combines strong business acumen with a deep passion for exceptional client experiences and exclusive creations, together with a thorough understanding of the luxury market.
 
 
 
 Key Responsibilities
 
 
 
 
 Business Development &amp; Sales
 
 
 
 
 <ul>
 <li>
 Develop and execute strategic plans to grow the high-end business, including annual sales targets and client acquisition/retention strategies.
 </li>
 <li>
 Identify and capitalize on new business opportunities, partnerships, and events to strengthen the brand&rsquo;s presence among VIC clients.
 </li>
 <li>
 Monitor market trends, competitor activity, and client feedback to adapt commercial strategy.
 
 
 
 </li>
 </ul>
 
 Client Relationship Management
 
 
 
 
 <ul>
 <li>
 Build and nurture lasting relationships with VIC and H-N-W clients, ensuring exclusive and personalized experiences at every touchpoint.
 </li>
 <li>
 Lead key client appointments, bespoke presentations, and private events, acting as the primary ambassador of the brand&rsquo;s high-end collections.
 </li>
 <li>
 Oversee the clienteling process and ensure meticulous follow-up and after-sales care.
 
 
 
 </li>
 </ul>
 
 Collaboration &amp; Synergy
 
 
 
 
 <ul>
 <li>
 Foster close collaboration and synergy with the Fashion division and Fashion advisors to deliver a seamless ultimate experience for clients.
 </li>
 <li>
 Work jointly on cross-category activations, exclusive events, and joint client initiatives to maximize client engagement and opportunities.
 </li>
 <li>
 Collaborate closely with marketing team on events planning and boutiques animations to ensure efficiency and optimization of promotion investments.
 
 
 
 </li>
 </ul>
 
 Team Leadership &amp; Collaboration
 
 
 
 
 <ul>
 <li>
 Collaborate closely with retail teams&rsquo; management, sales associates, and marketing to drive client engagement and maximize conversion opportunities.
 </li>
 <li>
 Support the professional development of team members by fostering a culture of excellence, luxury service, and commercial performance.
 
 
 
 </li>
 </ul>
 
 Product &amp; Inventory Management
 
 
 
 
 <ul>
 <li>
 Oversee high-end product assortment, stock levels, and special orders in alignment with sales objectives and client demand.
 </li>
 <li>
 Work with merchandising and operations teams to ensure timely availability and optimal presentation of high-end pieces.
 </li>
 <li>
 Collaborate closely with Europe HEB Team to ensure alignment of priorities and availability of pieces.
 
 
 
 </li>
 </ul>
 
 Reporting &amp; Analysis
 
 
 
 
 <ul>
 <li>
 Track, analyze, and report on sales performance, client activity, and business KPIs, providing actionable insights to senior management.
 </li>
 <li>
 Prepare regular business reviews and contribute to annual budgeting and forecasting processes.
 
 
 
 </li>
 </ul>
 
 Your Energizers
 
 
 
 
 <ul>
 <li>
 Driving the growth of the High-End Watches &amp; Fine Jewelry business and elevating its luxury positioning. Creating exceptional and exclusive client experiences that build loyalty with VIC and HNW clients.
 </li>
 <li>
 Developing strategic commercial initiatives and seeing them translate into tangible business results.
 </li>
 <li>
 Building strong, lasting relationships and acting as a trusted ambassador of the brand.
 </li>
 <li>
 Partnering across categories (Fashion, Marketing, Retail) to deliver seamless client journeys.
 </li>
 <li>
 Leading and inspiring teams to embrace a culture of excellence, luxury service, and performance.
 </li>
 <li>
 Bringing creativity and innovation to client activations, private events, and bespoke experiences.
 </li>
 <li>
 Thriving in a dynamic luxury environment where entrepreneurship and agility are key.
 
 
 
 </li>
 </ul>
 
 You Will Bring
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Luxury Management, or related field.
 </li>
 <li>
 Minimum 5 to 7 years&rsquo; experience in luxury retail, with a focus on high-end watches and/or jewelry.
 </li>
 <li>
 Proven track record in business development, client relationship management, and achieving sales targets in the luxury sector
 </li>
 <li>
 Deep understanding of the luxury customer mindset and knowledge of VIC client expectations.
 </li>
 <li>
 Strong expertise on Jewelry and Watches.
 </li>
 <li>
 Exceptional interpersonal, communication, and negotiation skills.
 </li>
 <li>
 Entrepreneurial spirit, strategic mindset, dynamic and strong leadership capabilities.
 </li>
 <li>
 Willingness to travel as required.
 
 </li>
 </ul>
</div>

High-End Business Manager – Watches & Fine Jewelry Middle-East

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