business excellence manager

Supertech Group

<div>Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales. webook.com is part of the Supertech Group also consisting of UXBERT Labs, one of the best digital and user experience design agencies in the GCC, along with Kafu Games, the largest esports tournament platform in MENA.
Role Overview:
We&rsquo;re looking for a Business Excellence Manager to build and maintain the heartbeat of our organization&rsquo;s performance turning data into insights and insights into action. You&rsquo;ll work across departments to track KPIs, streamline reporting, and support leadership in making data-driven decisions.
This role is ideal for someone who&rsquo;s analytical, detail-driven, and thrives in translating raw data into clear business narratives.
Key Responsibilities :
<ul><li>Develop and maintain organization-wide KPIs across departments, ensuring accuracy and consistency.</li>
<li>Prepare Weekly Business Review (WBR) and Monthly Business Reports for leadership.</li>
<li>Partner with department heads to define and refine performance metrics and dashboards.</li>
<li>Build and automate data pipelines using SQL, Excel, and Python.</li>
<li>Identify process inefficiencies and recommend actionable improvements.</li>
<li>Ensure alignment between operational performance, business goals, and strategic priorities.</li>
<li>Support special analytical projects and deep dives requested by leadership.</li>
</ul>
Requirements<ul>
<li>
4&ndash;5 years of experience in Business Excellence, Data Analytics, or Strategy.</li>
<li>Advanced proficiency in Excel, strong command of SQL, and working knowledge of Python.</li>
<li>Exceptional analytical and problem-solving skills; able to connect data trends to business realities.</li>
<li>Excellent command of English (written and spoken) with strong presentation skills.</li>
<li>Strong sense of ownership, structure, and attention to detail.</li>
<li>Experience with dashboarding tools (e.g., Data Studio, Power BI, Tableau) is a plus.</li></ul></div>

Business Excellence Manager

MID CITY HOUSING (PVT) LIMITED

GENERAL MANAGER &ndash; OPERATIONSMIDCITY HOUSINGMIDCITY Housing, a fast-growing group of companies with strong technical and financial backing, is seeking to employ a dynamic General Manager &ndash; Operations to lead the day-to-day operations and drive organizational efficiency, performance, and growth. The opportunity presents a profound challenge for a results-driven professional in the field of Operational Management, Organizational Development, and Business Excellence to transform the existing operational frameworks of MIDCITY (a group of private limited companies) into a world-class, competitive Real Estate Corporation. The position is based in Lahore.Brief Job DescriptionThe General Manager &ndash; Operations will be responsible for:<ul><li>Operational Management &amp; Leadership</li><li>Lead day-to-day operations of housing and real estate projects ensuring timely and quality execution.</li><li>Establish and enforce SOPs, workflows, and operational policies across all functions.</li><li>Monitor and manage resources, budgets, and timelines to achieve efficiency and cost-effectiveness.</li><li>Supervise procurement, inventory, vendor management, and contract administration.</li><li>Project Execution &amp; Delivery</li><li>Ensure timely completion of housing and infrastructure projects within approved budgets.</li><li>Develop and implement quality control and assurance systems in line with industry standards.</li><li>Coordinate with engineering, sales, and finance teams for smooth project delivery.</li><li>Regularly review project progress reports and mitigate risks to avoid delays.</li><li>Compliance &amp; Governance</li><li>Ensure strict compliance with legal, regulatory, SECP, LDA, and environmental laws.</li><li>Maintain health, safety, and environmental (HSE) standards at all sites.</li><li>Develop a compliance matrix to meet both local and international industry standards.</li><li>Strategic Planning &amp; Growth</li><li>Contribute to the design and execution of business development and expansion strategies.</li><li>Conduct feasibility studies and operational evaluations for new ventures and projects.</li><li>Provide operational insights for investment, sales, and marketing decisions.</li><li>Performance &amp; Financial Management</li><li>Develop, monitor, and evaluate KPIs and operational dashboards for continuous improvement.</li><li>Control operational costs while maintaining productivity and service quality.</li><li>Support the Finance team in budgeting, forecasting, and fiscal discipline.</li><li>Team Leadership &amp; Organizational Development</li><li>Build and lead a high-performing operations team through mentorship, training, and capacity building.</li><li>Promote a culture of accountability, innovation, and excellence.</li><li>Establish succession planning for key operational roles.</li><li>Stakeholder &amp; Client Management</li><li>Maintain strong professional relationships with contractors, consultants, regulatory bodies, and clients.</li><li>Ensure customer satisfaction through efficient handover and after-sales operations.</li><li>Represent MIDCITY Housing at external forums, regulatory meetings, and industry events.</li></ul>Qualifications &amp; Experience<ul><li>Master&rsquo;s degree (Preferably in Management, Business Administration, Engineering/Project Management).</li><li>Minimum 10 years of extensive experience in Operations/Project/Organizational Management.</li><li>Proven leadership record with national or international housing/real estate organizations.</li><li>Strong track record of strategy development, process improvement, and project delivery.</li><li>Hands-on knowledge of real estate compliance, construction operations, and regulatory approvals.</li><li>Exposure to sales, marketing, and customer service operations will be considered an advantage.</li></ul>Age<ul><li>Maximum 50 years at closing date of application.</li></ul>Job Type: Full-timePay: Rs300,000.00 - Rs400,000.00 per monthWork Location: In person

GM operations

NxtWave

<div>
 
 
 Manager &ndash; Business Process Excellence &amp; Assurance
 
 
 
 
 Role Purpose
 
 
 
 To lead NxtWave&rsquo;s Business Process Excellence &amp; Assurance function - driving operational excellence, execution discipline and continuous improvement across the organisation. The role focuses on building data-led, scalable and efficient business processes that enable consistent delivery and sustained growth.
 
 
 
 
 
 
 
 About the Rol
 
 
 
 eWe&rsquo;re looking for a
 
 strategic hands-on leade
 
 r to manage NxtWave&rsquo;s Business Process Excellence &amp; Assurance team - a fast-growing group responsible for identifying process gaps, strengthening execution and driving measurable improvements across all business functions
 
 
 .This role is ideal for someone who thrives at the intersection of
 
 operations, data, quality assurance and problem-solving
 
 . You&rsquo;ll lead multiple improvement projects, connect insights across functions and turn operational data into clear, actionable strategies
 
 
 .You&rsquo;ll collaborate closely with business heads, ensure every initiative is tracked to closure and build systems that make NxtWave&rsquo;s scale story structured, efficient and sustainable
 
 
 
 
 
 
 .
 
 Key Responsibiliti
 
 
 
 
 esTeam Leadership &amp; Delivery Manageme
 
 
 <ul>
 <li>
 ntLead, coach and expand a team of Business Process Excellence &amp; Assurance Specialist
 </li>
 <li>
 s.Define quarterly project roadmaps and ensure timely completion of all assigned initiative
 </li>
 <li>
 s.Maintain high standards of analytical rigour, report quality and stakeholder communicatio
 </li>
 </ul>
 
 
 n.Process Review &amp; Optimizati
 
 
 <ul>
 <li>
 onOversee process reviews across Sales, Product Delivery, Marketing, HR and Support team
 </li>
 <li>
 s.Identify improvement opportunities, design better workflows and ensure consistent execution across function
 </li>
 <li>
 s.Drive closure of improvement actions and ensure measurable impact post-implementatio
 </li>
 </ul>
 
 
 n.Data Analysis &amp; Insight Generati
 
 
 <ul>
 <li>
 onUse business data to identify performance gaps, delays or inefficiencie
 </li>
 <li>
 s.Translate findings into simple, insight-driven reports for leadershi
 </li>
 <li>
 p.Build dashboards that track process health, performance trends and improvement metric
 </li>
 </ul>
 
 
 s.Cross-Functional Collaborati
 
 
 <ul>
 <li>
 onWork closely with business heads and function leads to align priorities and track outcome
 </li>
 <li>
 s.Represent the team in leadership reviews and ensure all agreed actions are execute
 </li>
 <li>
 d.Document learnings and build standard operating frameworks for repeatable succes
 </li>
 </ul>
 
 
 
 
 
 s.
 
 What We&rsquo;re Looking F
 
 
 
 
 or:Experience &amp; Backgro
 
 
 <ul>
 <li>
 und4+ years of experience
 
 in Process Excellence, Business Operations or Strategy &amp; Performa
 
 nce rol
 </li>
 <li>
 es.Minimum 2 years leading teams or cross-functional projec
 </li>
 <li>
 ts.Prior experience
 
 in EdTech or Service Operati
 
 ons preferr
 </li>
 </ul>
 
 
 ed.Analytical &amp; Technical Ski
 
 
 <ul>
 <li>
 llsStrong command of data analysis tools (Excel/Sheets; exposure to SQL or BI tools is a plu
 </li>
 <li>
 s).Ability to draw insights from data and link them to business decisio
 </li>
 <li>
 ns.Familiarity with process design and improvement framewor
 </li>
 </ul>
 
 
 ks.Leadership &amp; Execution Ski
 
 
 <ul>
 <li>
 llsProven ability to translate strategy into executi
 </li>
 <li>
 on.Strong project management and stakeholder handling capabiliti
 </li>
 <li>
 es.Track record of driving change through structured thinking and collaborati
 </li>
 </ul>
 
 
 on.Mindset &amp; Growth Orientat
 
 
 <ul>
 <li>
 ionDetail-oriented, structured and outcome-driv
 </li>
 <li>
 en.Comfortable navigating dynamic, fast-scaling environmen
 </li>
 <li>
 ts.Enthusiastic about leveragi
 
 ng AI and automati
 
 ons to make processes smarter and fast
 </li>
 </ul>
 
 
 er.Communicat
 
 
 <ul>
 <li>
 ionExcellent presentation and storytelling skills - able to simplify data and influence decisio
 </li>
 </ul>
 
 
 
 
 
 ns.
 
 Work Prof
 
 
 <ul>
 <li>
 
 ile:Working D
 
 ays: 5 days (Mon -
 </li>
 <li>
 
 Fri)Work M
 
 ode: Work-from-Office, Hyder
 </li>
 <li>
 
 abadCompensat
 
 ion: As per industry stand
 </li>
 </ul>
 
 
 
 
 
 
 ards
</div>

Manager Business Process Excellence & Assurance

Bayut KSA - بيوت السعودية

<div>
 
 Bayut is the number one property portal in the Kingdom, connecting millions of users across the country. We are committed to delivering the best online search experience. As part of Dubizzle Group, Bayut is alongside some of the strongest classifieds brands in the market. With a collective strength of 10 brands, we have more than 200 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As the Manager of Commercial Excellence &amp; Culture, you will be responsible for carrying out activities to highlight high achievers in the Commercial Departments and cultivating a high-performance culture through employee engagement, reward, and recognition programs.
 
 
 
 In this role, you will:
 
 
 <ul>
 <li>
 Conceive &amp; Develop Performance Excellence Programs to celebrate and enhance employee engagement;
 </li>
 <li>
 Liaise with the analytics department for performance evaluation &amp; execution of reward campaigns;
 </li>
 <li>
 Promote commercial employee engagement activities on Social Media pages with the help of marketing teams;
 </li>
 <li>
 Plan and conduct sales excellence conferences in coordination with commercial teams;
 </li>
 <li>
 Conduct on-floor activities to engage and motivate employees;
 </li>
 <li>
 Work with the HR team to conduct company values-related activities;
 </li>
 <li>
 Develop budgets for excellence and culture-related activities;
 </li>
 <li>
 Create MOUs and contracts with external parties to get discounts and deals for company employees that boost employee morale;
 </li>
 <li>
 Hire a team of high-energy individuals that help execute cultural activities for commercial teams;
 </li>
 <li>
 Lead, motivate, and manage a team to achieve organisational goals and objectives;
 </li>
 <li>
 Design and implement KPIs to monitor performance metrics, standardise feedback and clarify a growth and improvement plan for the individuals on the team;
 </li>
 <li>
 Work on special projects as assigned by the line manager
 </li>
 
 
 </ul>
 
 Requirements
 
 
 
 
 
 <ul>
 <li>
 Minimum Bachelor's in Business, Marketing, HR, CS, Arts, or any relevant field
 </li>
 <li>
 Minimum 7 years of experience in a similar role;
 </li>
 <li>
 2+ years of experience in managing a team;
 </li>
 <li>
 Minimum 2 years of experience in People/Culture or Organizational Development
 </li>
 <li>
 Event Management, Hosting Events, Conducting Ceremonies, Managing Employees, Leading Trainings,&nbsp;Generating New Ideas, Employee &amp; Employer Branding
 </li>
 <li>
 Previous experience in a training and culture-related role;
 </li>
 <li>
 Experience in commercials will be an added advantage
 </li>
 <li>
 Excellent knowledge of employee engagement;
 </li>
 <li>
 In-depth knowledge of social media campaigns;
 </li>
 <li>
 Excellent understanding of social media practice
 </li>
 <li>
 Sharp strategic and analytical thinking with the ability to translate data insights into a robust performance management strategy;
 </li>
 <li>
 Creativity and commercial awareness;
 </li>
 <li>
 Excellent people management skills;
 </li>
 <li>
 Strong writing and editing skills
 </li>
 <li>
 Ability to analyse;
 </li>
 <li>
 Highly presentation individual with a professional attitude;
 </li>
 <li>
 Highly articulate individuals with excellent communication and presentation skills are essential;
 </li>
 <li>
 A team player with a customer-oriented approach
 </li>
 <li>
 We are looking for a blend of&nbsp;Culture,&nbsp;HR, Marketing, and Organizational Development expertise, with the ability to align fun activities with business goals
 </li>
 
 
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 High-performing and fast-paced work environment
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Rewards and recognition
 </li>
 <li>
 Learning &amp; Development
 </li>
 </ul>
 
 #BayutKSA
 
 
 Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
 <ul>
 <li>
 High-performing and fast-paced work environment
 </li>
 </ul>
 <ul>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Rewards and recognition
 </li>
 </ul>
 <ul>
 <li>
 Learning &amp; Development
 
 
 </li>
 </ul>
 
 Bayut is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 #KSABayut
 
 
 
 
 
</div>

Manager - Commercial Excellence & Culture

Al-Futtaim

<div>Job Requisition ID: 173147
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 


Overview of the Role

Are you passionate about driving business excellence and customer satisfaction in the automotive industry? We are seeking an experienced National Aftersales Performance Manager to lead our UAE aftersales operations. In this pivotal role, you will shape the aftersales business plan, optimize service locations, and champion innovation to ensure our brand remains ahead of the competition. 


What You Will Do
<ul>
<li>Develop and execute aftersales business plans aligned with company strategy.</li>
<li>Achieve and exceed targets for net sales, gross margin, and net profit across service locations.</li>
<li>Analyze and improve productivity, efficiency, and utilization at every location.</li>
<li>Collaborate with the Parts Distribution Centre to optimize inventory and ensure customer satisfaction.</li>
<li>Design and implement marketing campaigns and incentive programs to drive demand and revenue.</li>
<li>Lead business excellence initiatives, enhance the omnichannel customer experience, and implement best practices.</li>
<li>Build strong relationships with dealer principals and brand stakeholders.</li>
<li>Support HR strategies, including talent management, employee engagement, and Emiratisation objectives.</li></ul> 


Required Skills to Be Successful
<ul>
<li>8&ndash;12 years&rsquo; experience in automotive aftersales, with at least 2&ndash;3 years in a managerial role.</li>
<li>Proven ability to optimize automotive services and manage multiple priorities in a fast-paced environment.</li>
<li>Strong experience in omnichannel customer experience mapping and CRM.</li>
<li>Expertise in business transformation, data analytics, and business intelligence tools (e.g., SAP, Power BI, Tableau).</li>
<li>Familiarity with innovation methodologies (Six Sigma, Agile, Design Thinking).</li>
<li>Excellent stakeholder management, negotiation, and leadership skills.</li>
<li>High attention to detail, strong analytical skills, and the ability to present complex data clearly.</li>
<li>Fluency in English; GCC and premium automotive brand experience are advantageous.</li></ul> 


About the Team

You will join a dynamic, cross-functional team dedicated to delivering best-in-class aftersales service and customer experience. Our collaborative environment values innovation, continuous improvement, and a customer-centric mindset. You&rsquo;ll work closely with dealer principals, the Center of Excellence, and various internal and external stakeholders to drive business success. 


What Equips You for the Role
<ul>
<li>Bachelor&rsquo;s degree in Mechanical, Electrical, or Automotive Engineering (postgraduate in Business Management or IT is a plus).</li>
<li>Demonstrated business maturity, sound judgment, and a passion for the automotive industry.</li>
<li>Experience leading business excellence and transformation projects.</li>
<li>Strong communication, presentation, and team-building abilities.</li>
</ul>
About Al-Futtaim Automotive 
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. 
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. 
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. 
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment. 
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.</div>

National Aftersales Performance Manager

HRSG

HRSG - Innovative Business Solutions is actively looking for a proactive &amp; competent Industrial business excellence having exposure in data mining, data analysis &amp; detailed presentations using Lean, Six Sigma, Excel &amp; Power BI tools for one of our clients in shipping Industry.Position: Business Excellence AnalystLocation: Clifton &amp; Port Qasim - KarachiJob type: Regular (HRSG renewable annual contract)Sector: Shipping line/logisticsRequirement/Qualification:- BS in industrial engineering or equivalent with 2-3 years of relevant experience in data mining, data analysis using Lean, Six Sigma, Excel &amp; Power BI tools.- Knowledge of Continuous Improvement methodologies.- Excellent communication, coordination, and presentation skills.- Strong analytical skills with proficiency in Excel, Power BI, or other data tools.Job Type: Full-timePay: Rs110,000.00 - Rs140,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>relevant working: 3 years (Required)</li></ul>Work Location: In person

Business excellence analyst

Abbott

<div>Business Excellence Trainee
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people&rsquo;s health. We&rsquo;re always looking towards the future, anticipating changes in medical science and technology.
The Opportunity
This position works at Umraniye location in the Nutrition division. Our nutrition business develops science-based nutrition products for people of all ages, from helping babies and children grow, to keeping adult bodies strong and active. Millions of people around the world count on our leading to help get the nutrients they need to live their healthiest life.
As a Business Excellence Trainee, you will be reporting to Head of Business Excellence.
What You&rsquo;ll Do<h3 class="jobSectionHeader">
Job Purpose:</h3>
As a Trainee in the Business Excellence team, you will support the development and execution of performance management, reporting, and operational excellence initiatives. This role offers hands-on experience in data analysis, CRM administration, and strategic support for field force and marketing teams.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><h3 class="jobSectionHeader">
1. Sales Reporting &amp; Performance Analysis</h3><ul><li>
Compile and distribute daily, weekly, and monthly IQVIA sales reports at both national and territorial levels to support commercial decision-making.</li><li>
Maintain and continuously improve Power BI dashboards to visualize sales trends, performance metrics, and territory insights.</li><li>
Conduct ad-hoc analyses to evaluate market dynamics, sales performance, and business opportunities, providing actionable insights to internal stakeholders.</li></ul><h3 class="jobSectionHeader">
2. Incentive Management &amp; SOP Maintenance</h3><ul><li>
Update and maintain Standard Operating Procedures (SOPs) related to the field force incentive system to ensure clarity and compliance.</li><li>
Calculate end-of-cycle incentive payouts based on performance data and publish results to relevant teams in a timely and accurate manner.</li></ul><h3 class="jobSectionHeader">
3. Budget Allocation &amp; Performance Scorecards</h3><ul><li>
Manage the allocation of promotional budgets for the field force, ensuring alignment with strategic priorities and territory needs.</li><li>
Prepare and publish monthly performance scorecards, including sales reps rankings, to support performance tracking and motivation.</li></ul><h3 class="jobSectionHeader">
4. Sizing &amp; Territory Alignment</h3><ul><li>
Support the sizing and alignment of territories to optimize field force coverage and efficiency.</li><li>
Assist in setting sales objectives for field teams based on historical data, market potential, and strategic goals.</li><li>
Collaborate with the Marketing team during KPI alignment and market research phases to ensure consistency and relevance of performance metrics.</li></ul><h3 class="jobSectionHeader">
5. CRM Administration
</h3><ul><li>Oversee all administrative tasks related to the CRM system, ensuring data accuracy, user access management, and system integrity.</li></ul><ul><li>
Maintain and update Power BI dashboards focused on Sales Force Effectiveness (SFE) KPIs.</li><li>
Create, publish, and monitor campaign-related reports within Salesforce to track engagement, effectiveness, and ROI.</li></ul><h3 class="jobSectionHeader">
6. Segmentation &amp; Targeting</h3><ul><li>
Execute profiling, segmentation, and targeting processes to support strategic field force deployment and customer engagement strategies.</li><li>
Analyze customer data to identify key segments and prioritize targeting efforts.</li></ul>
Required Qualifications<ul><li>
Bachelor&rsquo;s degree from a recognized university, preferably in an analytical or quantitative discipline such as Engineering, Business Analytics, Economics, Statistics, Mathematics, or a related field.</li><li>
Strong analytical and problem-solving skills, with the ability to interpret complex data and generate actionable insights.</li><li>
Proficiency in Microsoft Excel and Power BI.</li><li>
Familiarity with CRM systems (e.g., Salesforce) is a plus.</li><li>
Detail-oriented with strong organizational skills.</li><li>
Ability to work collaboratively in a cross-functional environment.</li><li>
Excellent communication skills in both written and spoken English.</li><li>
Prior internship experience in business analysis, commercial operations, data analytics, or a related area is a strong advantage.</li></ul>
Apply Now
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.</div>

Business Excellence Trainee

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