business excellence manager

ISO Management Consultancy

Required Results-driven Business Excellence professional with more then 6 years of experience in Total Quality Management, Business Process Reengineering, and Digital Transformation across various sectors like insurance, services, construction, real estate, and automotive industries. should have Proven expertise in implementing Lean Six Sigma methodologies, driving structured problem-solving projects, and deploying KPI-based performance monitoring to achieve operational excellence.Should have expertise in Business Process Reengineering to Streamlining processes through Lean Six Sigma methodologies and BPMN., Risk identification, analysis and ensuring the mitigation by establishing controls in the business processes, Measuring and Monitoring the Process incremental performance by establishing KPI&rsquo;s and Guiding for continuous improvements.Key Skills &amp; Tools BPMN, Lean six sigma black belt ,ISO, TQM Agile Problem prevention &amp; solving Leadership , Data analysis ,Risk management,Visio , Minitab Power BI DesktopJob Type: Full-timePay: AED8,000.00 - AED10,000.00 per month

Business excellence manager

Jumeirah

Manager - Business Excellence - Jumeirah Marsa Al Arab Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.Nestled at the tip of a peninsula at the heart of Dubai's most exclusive private beach, Jumeirah Marsa Al Arab is the city's newest luxury lifestyle destination featuring a resort, exclusive residences, an 82-berth superyacht marina, a state-of-the-art spa and fitness center and a wide range of curated dining experiences. About the Job: An opportunity has arisen for a Manager- Business Excellence to join Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:<ul><li>Conduct regular Business Excellence sessions with senior and middle managers to ensure alignment on quality metrics and improvement strategies.</li><li>Provide initial and refresher training for Internal Quality Reviewers, ensuring proficiency in CSI, MGA, and TTC reporting tools.</li><li>Review and present data from customer satisfaction surveys, mystery guest assessments, and other tools to highlight trends, strengths, and areas for improvement.</li><li>Support corrective actions, ensure timely review of MGA reports, and facilitate self-assessments aligned with business excellence models and strategic goals.</li><li>Monitor that all departments review MGA reports within one week and implement aligned action plans to address findings.</li><li>Oversee internal and third-party mystery shopping assessments and other quality measurement tools to validate service standards.</li></ul> About you: The ideal candidate for this position will have the following experience and qualifications:<ul><li>Bachelor's degree in quality management, Hospitality, Business Administration, or a related field; master's degree preferred.</li><li>Minimum 2 years' experience in a Quality Manager or Business Excellence Manager role within the hospitality or service industry.</li><li>Proven experience in operations and implementing quality/business excellence processes and methodologies.</li><li>Strong technical skills with advanced proficiency in Microsoft Office programs.</li><li>Demonstrated leadership, problem-solving, project management, and stakeholder management abilities, with experience facilitating senior staff groups.</li></ul> About the Benefits: We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry. Equal Employment Opportunity: Jumeirah is an equal opportunities employer and welcomes applications from qualified candidates.

Manager - Business Excellence - Jumeirah Marsa Al Arab

Soar Software Development Company

<div>About us:
Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.
Role Summary:
The Process Excellence &amp; Governance manager is the enterprise owner of process design, improvement, and governance across the company. The role is accountable for defi ning how work fl ows end-to-end within and between departments, ensuring processes are scalable, effi cient, and increasingly enabled by AI and automation.
This role does not run day-to-day operations. Instead, it establishes the process architecture, standards, controls, and continuous improvement system that operational teams execute against.
Key responsibilities:
1. Enterprise Process Ownership
Own the company-wide process architecture, including core, supporting, and management processes
Design and document end-to-end, cross-functional processes covering all major value streams
Defi ne clear process ownership, handoff s, decision rights, and escalation paths
Ensure processes are designed for scale, resilience, and regulatory compliance
2. Process Design &amp; Standardization
Lead current-state and future-state process design across departments
Establish process standards, templates, and design principles
Eliminate redundant, confl icting, or undocumented processes
Ensure consistency of process execution across teams while allowing controlled fl exibility
3. AI-Enabled Process Improvement
Identify opportunities to reduce cycle time, manual eff ort, and rework using AI and automation
Redesign processes to leverage AI for decision support, validation, classifi cation, and exception handling
Partner with Product, Engineering, and Data teams to embed AI capabilities directly into workfl ows
Ensure AI usage is governed, explainable, auditable, and aligned with risk appetite
4. Process Governance &amp; Change Control
Establish and operate the enterprise process governance model
Defi ne rules for process changes, versioning, approvals, and impact assessment
Chair or manage the process review and change control forum
Enforce adherence to approved processes and standards
5. Performance Management &amp; Measurement
Defi ne process-level KPIs (cycle time, touchless rate, exception rate, rework, compliance pass rate)
Ensure performance metrics are instrumented within systems, not managed manually
Monitor process performance trends and identify systemic improvement opportunities
Provide leadership with fact based insights on operational performance.
Qualifications &amp; Skills:
. 5+ years in Operational Excellence, Process Improvement, or Business Transformation
. Experience designing operating models for:
. Startups
. Greenfield initiatives
. Pre-launch or scale up environments
. Strong exposure to fintech, SaaS, or digital platforms
. Proven experience increasing productivity through AI and automation, not just headcount or tooling Certifications &amp; Credentials.
. Lean Six Sigma &ndash; Green Belt or Black Belt
. Manager of Quality / Organizational Excellence (CMQ/OE)
. ISO 9001
. Exposure to ISO 27001 and data governance standards is a plus AI &amp; Digital Capability
. Strong understanding of how AI can be applied to:
. Knowledge work
. Decision flows
. Operational productivity
. Ability to translate AI capabilities into practical process designs
. Comfortable working with Product, Engineering, and Data teams on AI delivery Mindset &amp; Behaviors
. Builder mentality; designs before scaling
. Strong bias for simplicity and leverage
. Data driven, structured, and execution focused
. Believes productivity comes from better systems, not harder work</div>

Excellence & Governance Manager

CHANEL

<div>
 
 Reports to: Watches &amp; Fine Jewelry Director
 
 
 
 
 Department: WFJ Middle-East
 
 
 
 The High-End Business Manager is responsible for driving the growth and profitability of our high-end Watches &amp; Fine Jewelry segment. This role requires a strategic, entrepreneurial leader who excels in client development, commercial management, and the elevation of the brand&rsquo;s luxury positioning. The ideal candidate combines strong business acumen with a deep passion for exceptional client experiences and exclusive creations, together with a thorough understanding of the luxury market.
 
 
 
 Key Responsibilities
 
 
 
 
 Business Development &amp; Sales
 
 
 
 
 <ul>
 <li>
 Develop and execute strategic plans to grow the high-end business, including annual sales targets and client acquisition/retention strategies.
 </li>
 <li>
 Identify and capitalize on new business opportunities, partnerships, and events to strengthen the brand&rsquo;s presence among VIC clients.
 </li>
 <li>
 Monitor market trends, competitor activity, and client feedback to adapt commercial strategy.
 
 
 
 </li>
 </ul>
 
 Client Relationship Management
 
 
 
 
 <ul>
 <li>
 Build and nurture lasting relationships with VIC and H-N-W clients, ensuring exclusive and personalized experiences at every touchpoint.
 </li>
 <li>
 Lead key client appointments, bespoke presentations, and private events, acting as the primary ambassador of the brand&rsquo;s high-end collections.
 </li>
 <li>
 Oversee the clienteling process and ensure meticulous follow-up and after-sales care.
 
 
 
 </li>
 </ul>
 
 Collaboration &amp; Synergy
 
 
 
 
 <ul>
 <li>
 Foster close collaboration and synergy with the Fashion division and Fashion advisors to deliver a seamless ultimate experience for clients.
 </li>
 <li>
 Work jointly on cross-category activations, exclusive events, and joint client initiatives to maximize client engagement and opportunities.
 </li>
 <li>
 Collaborate closely with marketing team on events planning and boutiques animations to ensure efficiency and optimization of promotion investments.
 
 
 
 </li>
 </ul>
 
 Team Leadership &amp; Collaboration
 
 
 
 
 <ul>
 <li>
 Collaborate closely with retail teams&rsquo; management, sales associates, and marketing to drive client engagement and maximize conversion opportunities.
 </li>
 <li>
 Support the professional development of team members by fostering a culture of excellence, luxury service, and commercial performance.
 
 
 
 </li>
 </ul>
 
 Product &amp; Inventory Management
 
 
 
 
 <ul>
 <li>
 Oversee high-end product assortment, stock levels, and special orders in alignment with sales objectives and client demand.
 </li>
 <li>
 Work with merchandising and operations teams to ensure timely availability and optimal presentation of high-end pieces.
 </li>
 <li>
 Collaborate closely with Europe HEB Team to ensure alignment of priorities and availability of pieces.
 
 
 
 </li>
 </ul>
 
 Reporting &amp; Analysis
 
 
 
 
 <ul>
 <li>
 Track, analyze, and report on sales performance, client activity, and business KPIs, providing actionable insights to senior management.
 </li>
 <li>
 Prepare regular business reviews and contribute to annual budgeting and forecasting processes.
 
 
 
 </li>
 </ul>
 
 Your Energizers
 
 
 
 
 <ul>
 <li>
 Driving the growth of the High-End Watches &amp; Fine Jewelry business and elevating its luxury positioning. Creating exceptional and exclusive client experiences that build loyalty with VIC and HNW clients.
 </li>
 <li>
 Developing strategic commercial initiatives and seeing them translate into tangible business results.
 </li>
 <li>
 Building strong, lasting relationships and acting as a trusted ambassador of the brand.
 </li>
 <li>
 Partnering across categories (Fashion, Marketing, Retail) to deliver seamless client journeys.
 </li>
 <li>
 Leading and inspiring teams to embrace a culture of excellence, luxury service, and performance.
 </li>
 <li>
 Bringing creativity and innovation to client activations, private events, and bespoke experiences.
 </li>
 <li>
 Thriving in a dynamic luxury environment where entrepreneurship and agility are key.
 
 
 
 </li>
 </ul>
 
 You Will Bring
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Luxury Management, or related field.
 </li>
 <li>
 Minimum 5 to 7 years&rsquo; experience in luxury retail, with a focus on high-end watches and/or jewelry.
 </li>
 <li>
 Proven track record in business development, client relationship management, and achieving sales targets in the luxury sector
 </li>
 <li>
 Deep understanding of the luxury customer mindset and knowledge of VIC client expectations.
 </li>
 <li>
 Strong expertise on Jewelry and Watches.
 </li>
 <li>
 Exceptional interpersonal, communication, and negotiation skills.
 </li>
 <li>
 Entrepreneurial spirit, strategic mindset, dynamic and strong leadership capabilities.
 </li>
 <li>
 Willingness to travel as required.
 
 </li>
 </ul>
</div>

High-End Business Manager – Watches & Fine Jewelry Middle-East

Hire Rightt - Executive Search & HR Advisory

<div>
 
 The
 
 Director &ndash; Business Excellence
 
 will lead the organization&rsquo;s transformation journey by driving efficiencies across core and support processes, including design, development, delivery, HR, Finance, and Operations. This role is pivotal in advancing process re-engineering initiatives, managing
 
 policies and procedures
 
 , and ensuring alignment with global excellence standards.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 
 Business Process Framework
 
 : Design and implement policies, procedures, and process maps to streamline operations and eliminate redundancies.
 </li>
 <li>
 
 Process Improvement
 
 : Apply Lean Six Sigma and DMAIC methodologies to deliver measurable results.
 </li>
 <li>
 
 Automation &amp; Efficiency
 
 : Identify automation opportunities to improve service quality and operational performance.
 </li>
 <li>
 
 Compliance &amp; Standards
 
 : Align processes with ISO standards and best practices; prepare for certifications.
 </li>
 <li>
 
 Excellence Awards
 
 : Develop plans, coordinate submissions, and lead organizational readiness for Excellence Awards.
 </li>
 <li>
 
 Stakeholder Engagement
 
 : Collaborate with BU CEOs, functional heads, and internal teams to drive initiatives.
 </li>
 <li>
 
 Training &amp; Reporting
 
 : Deliver process management training and maintain dashboards for compliance tracking.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Graduate degree in Business Excellence/Quality/Business Management; MBA preferred
 </li>
 <li>
 Certifications: Six Sigma (Green/Black Belt), ISO Standards, Process Mapping; PMP desirable
 </li>
 <li>
 Knowledge of Balanced Scorecard and Lean Six Sigma methodologies
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 8&ndash;12 years of experience, with 4&ndash;5 years in a managerial role
 </li>
 <li>
 Proven track record in business process improvement and excellence frameworks
 </li>
 </ul>
</div>

Director Business Excellence

We are looking for an experienced Business Excellence Specialist to drive ISO implementation and standardization initiatives across our multi-industry subsidiaries. The role will ensure strong governance, compliance, and continuous improvement in alignment with corporate strategy and UAE regulatory requirements.⸻Key ResponsibilitiesISO Implementation &amp; Compliance<ul><li>Lead end-to-end ISO deployment, certification, and maintenance (ISO 9001, ISO 45001, ISO 14001, ISO 27001, ISO 22301, etc.).</li><li>Develop and maintain quality manuals, SOPs, policies, and process maps.</li><li>Coordinate internal/external audits and ensure closure of NCs.</li><li>Guide subsidiaries in establishing QMS/EMS/OHSMS frameworks.</li></ul>Process Management &amp; Standardization<ul><li>Conduct gap analysis and process mapping across business units.</li><li>Standardize procedures and best practices across industries (services, trading, construction, facilities management, manufacturing).</li><li>Monitor adherence and ensure continual improvement.</li></ul>Business Excellence Framework<ul><li>Support corporate excellence models and performance improvement projects.</li><li>Facilitate self-assessments, maturity assessments, and readiness reviews.</li></ul>Audit &amp; Governance<ul><li>Develop internal audit plans and conduct periodic audits.</li><li>Prepare subsidiaries for surveillance/renewal certifications.</li><li>Track CAPA and report compliance status to senior leadership.</li></ul>Training &amp; Awareness<ul><li>Deliver ISO, BE tools, risk management, and documentation training.</li><li>Build internal competency to sustain compliance independently.</li></ul>Performance Monitoring<ul><li>Develop KPI frameworks and dashboards for performance and compliance.</li><li>Analyze reports and recommend improvements aligned with business excellence.</li></ul>Risk Management &amp; CI<ul><li>Support enterprise risk management initiatives.</li><li>Lead continuous improvement projects to enhance service quality, reduce costs, and increase efficiency.</li></ul>⸻Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree in Business, Engineering, Quality Management, or related field.</li><li>Preferred certifications: ISO 14001 / ISO 45001 / ISO 27001 / ISO 22301 / EFQM Assessor.</li><li>5&ndash;10 years of experience in ISO implementation, business excellence, or quality management.</li><li>Experience working with group companies / multi-industry subsidiaries is highly preferred.</li><li>Strong knowledge of UAE compliance and regulatory requirements.</li></ul>⸻Key Skills<ul><li>Strong ISO frameworks &amp; audit expertise</li><li>Process mapping &amp; documentation mastery</li><li>Project management &amp; cross-functional coordination</li><li>Analytical problem-solving mindset</li><li>Excellent communication &amp; training skills</li></ul>Job Type: Full-timePay: AED15,000.00 - AED18,000.00 per month

HR cum ISO Implementation Expert

Ericsson

<div><div><div><div><h2 class="jobSectionHeader">Join our Team</h2>
</div><div>
About this opportunity:
Ericsson invites passionate and ambitious individuals to join our team as a Service Delivery Manager. In this pivotal role, you will have the opportunity to enhance the productivity of our delivery workforce by providing high-quality frameworks, tools &amp; processes enabling strategy execution. You will be responsible for developing and implementing innovative delivery models to cultivate an environment that fuels global efficiency and promotes profitable growth. 
What you will do:<ul><li>Implement delivery models, frameworks, transformative ways of working to support global efficiency and profitable growth.</li><li>Performance management including monitoring, measuring, and analysing domain performance. Continuously drive efficiencies culture, automation, continuous improvements, and excellence in service delivery</li><li>Drive various operational reviews, Monthly Business Reviews/Governance across Business Units</li><li>Performance analysis and benchmarking across domains, units and related industries driving best practices</li><li>Managing ML, AI and automation for data analytics, to an existing service and driving actions through the delivery flows.</li><li>Adhere diligently to group, legal, financial directives, and data security and privacy</li><li>Work closely with senior stakeholders on high-impact initiatives/guidelines</li></ul> 
The skills you bring:<ul><li>Education: Bachelor&rsquo;s degree or higher &ndash; B.Tech/M.Tech and MBA (Preferred)</li><li>5+ years of professional experience in Business Operations, Strategy, Consulting, Automation, AI &amp; Analytics across Telecom, IT and related domains</li><li>Skills: Strong storytelling, analytical and problem-solving abilities; proficiency in Microsoft Tools</li><li>Knowledge Sharing and Collaboration Skills.</li><li>Data Analytics, Financial Acumen &amp; AI/ML Concepts.</li></ul></div></div></div><div><div>
Why join Ericsson?
At Ericsson, you&acute;ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what&acute;s possible. To build solutions never seen before to some of the world&rsquo;s toughest problems. You&acute;ll be challenged, but you won&rsquo;t be alone. You&acute;ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. 
 
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like. 
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. 
We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us 
We are proud to announce Ericsson India is ranked 19th among all 50 countries and is once again officially Great Place to Work Certified&trade; in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work&reg; Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture. 
Primary country and city: India (IN) || Gurgaon
Req ID: 778579</div></div></div>

Operational Excellence Manager

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