business excellence manager

Unilever

<div>
 
 Unilever is currently hiring for Business excellence manager &amp; ACOM - UFS
 
 
 
 
 Function
 
 : CD/business Excellence
 
 
 
 Work Level:
 
 WL1
 
 
 
 Reports to:
 
 Country head/BEX lead
 
 
 
 Scope:
 
 National
 
 
 
 Location:
 
 Karachi Head Office
 
 
 
 Terms &amp; Conditions:
 
 Full-Time
 
 
 
 About Unilever Food Solutions
 
 
 
 
 Act like a founder, be part of a Winning team, accelerate your growth, stay ahead of the curve, enjoy the journey: JOIN UFS
 
 
 
 Unilever Food Solutions (UFS) is the
 
 2nd largest
 
 Business Unit of Unilever, is one of the 3 Power brands of the Foods Business Group, and a global market leader in Food Service. We are an independent Global Business Unit that operates in over
 
 76 countries
 
 , and employs
 
 ~4000 employees
 
 . We have a unique
 
 B2B business model
 
 focused on serving chefs and our purpose is to
 
 free them to love what they do
 
 .
 
 
 We at UFS have a bold and clear ambition and strategy in place for
 
 2030
 
 with a bold ambition on turnover and profitability, by being the best solution provider to our growing operator base. We plan to do this via a product first focus on superiority, by becoming the leader in AI powered Customer experience and by nurturing a Winning culture. We have had a history of delivering with excellence and
 
 resilient performance
 
 in the past few years. We also
 
 strive to stay 3 steps ahead
 
 in the industry. For example, our Future Menus Report identifies emerging culinary trends, making us a trendsetter for inspiring innovative solutions for chefs worldwide.
 
 
 We have a culture of caring deeply not just for our business but also for our people. We foster an
 
 entrepreneurial culture built on speed, simplicity, trust, and a deep hunger to grow
 
 . Our people thrive on their roles being empowered and end to end - across all functions. We also invest heavily in building future skills and leaders. Our People agenda of Accelerate-Grow-Thrive
 
 consistently helps us lead in employee engagement
 
 , with
 
 scores exceeding Unilever scores
 
 across all dimensions and being one of the most engaged teams at Unilever.
 
 
 Here, you will continuously learn, unlearn, and relearn,
 
 challenging yourself to accelerate your development
 
 in an end-to-end business and in end-to-end roles.
 
 If you're dreaming of contributing to Unilever&rsquo;s 2nd largest Business unit, a fast-growing business, where you're empowered so you can play to win and thrive as part of One Team with One Goal, then come and join us!
 
 
 
 
 Job Purpose
 
 
 
 Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you are passionate about Business excellence and category planning then this role is just for you!
 
 
 
 What Will Your Main Responsibilities Be
 
 
 
 <ul>
 <li>
 Identify and customize reach and penetration initiatives into integrated business plan (IBP) and drive rigorous execution on the field.
 </li>
 <li>
 Set up BEX and CD Ops JTBDs following country IBP sign-off to ensure highest level of execution on the field.
 </li>
 <li>
 Change Leader for digital transformation in the country; acts as custodian of technology and improvement across commercial teams (sales &amp; marketing)
 </li>
 <li>
 Responsible for BEX Budget in country P&amp;L which includes CRM, Data automation and enhancement.
 </li>
 <li>
 Country owner for Reach &amp; Penetration OKRs.
 </li>
 <li>
 Leads Pakistan lead management flows and support/design new customer journeys.
 </li>
 <li>
 Provides data driven insights to all incentive designs and reviews key incentives to improve design.
 </li>
 <li>
 Governs Data Quality and Standardization of measurement within the country.
 </li>
 <li>
 Responsible for development of local dashboards and analytics.
 </li>
 <li>
 Responsible for seamless partner operations: Data Accuracy &amp; Stock Accuracy and data integration with Unilever Leverage/DDT system.
 </li>
 <li>
 Work closely with Chains, PULL and Push leads on execution of respective strategy in geography.
 </li>
 <li>
 End to end deployment of Push, Pull &amp; chains category plans and sop delivery.
 </li>
 <li>
 Provide operator and Channel understanding and input to marketing team.
 </li>
 <li>
 Drive business alignment from top to bottom in geography to deliver on targets.
 </li>
 <li>
 Coordinate with Supply Chain and Ensure Full Compliance of SOP Cycle.
 
 
 </li>
 </ul>
 
 What You Need To Succeed
 
 
 
 Education &amp; Work Experience
 
 
 <ul>
 <li>
 Minimum of bachelor&rsquo;s degree
 </li>
 <li>
 A Business degree preferably in Sales or Marketing
 </li>
 <li>
 At least 2-3 years of working experience in Sales or Marketing.
 </li>
 <li>
 B2B experience- HoReCa
 </li>
 <li>
 Experience within the Foods category.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Strong communication and negotiation skills
 </li>
 <li>
 Strong Communication skills
 </li>
 <li>
 Problem solving skills
 </li>
 <li>
 Field Sales and customer facing experience
 </li>
 <li>
 Ability to multi-task and management competing deadlines.
 </li>
 <li>
 People Management and teamwork
 </li>
 <li>
 Advanced analytics for business
 
 
 </li>
 </ul>
 
 Leadership
 
 
 
 <ul>
 <li>
 You are energized by delivering fantastic results. You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
 </li>
 <li>
 As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
 
 
 </li>
 </ul>
 Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
</div>

ACOM and Business Excellence Manager

<div>Unilever is currently hiring for Business excellence manager &amp; ACOM - UFS<div>
Function: CD/business Excellence</div>
Work Level: WL1
Reports to: Country head/BEX lead
Scope: National
Location: Karachi Head Office
Terms &amp; Conditions: Full-Time<div>
ABOUT UNILEVER FOOD SOLUTIONS</div>
Act like a founder, be part of a Winning team, accelerate your growth, stay ahead of the curve, enjoy the journey: JOIN UFS
Unilever Food Solutions (UFS) is the 2nd largest Business Unit of Unilever, is one of the 3 Power brands of the Foods Business Group, and a global market leader in Food Service. We are an independent Global Business Unit that operates in over 76 countries, and employs ~4000 employees. We have a unique B2B business model focused on serving chefs and our purpose is to free them to love what they do.
We at UFS have a bold and clear ambition and strategy in place for 2030 with a bold ambition on turnover and profitability, by being the best solution provider to our growing operator base. We plan to do this via a product first focus on superiority, by becoming the leader in AI powered Customer experience and by nurturing a Winning culture. We have had a history of delivering with excellence and resilient performance in the past few years. We also strive to stay 3 steps ahead in the industry. For example, our Future Menus Report identifies emerging culinary trends, making us a trendsetter for inspiring innovative solutions for chefs worldwide.
We have a culture of caring deeply not just for our business but also for our people. We foster an entrepreneurial culture built on speed, simplicity, trust, and a deep hunger to grow. Our people thrive on their roles being empowered and end to end - across all functions. We also invest heavily in building future skills and leaders. Our People agenda of Accelerate-Grow-Thrive consistently helps us lead in employee engagement, with scores exceeding Unilever scores across all dimensions and being one of the most engaged teams at Unilever.
Here, you will continuously learn, unlearn, and relearn, challenging yourself to accelerate your development in an end-to-end business and in end-to-end roles.If you're dreaming of contributing to Unilever&rsquo;s 2nd largest Business unit, a fast-growing business, where you're empowered so you can play to win and thrive as part of One Team with One Goal, then come and join us!
JOB PURPOSE
Unilever is the place where you can bring your purpose to life with the work that you do &ndash; creating a better business and a better world. If you are passionate about Business excellence and category planning then this role is just for you!
WHAT WILL YOUR MAIN RESPONSIBILITIES BE:<ul><li>
Identify and customize reach and penetration initiatives into integrated business plan (IBP) and drive rigorous execution on the field.</li><li>
Set up BEX and CD Ops JTBDs following country IBP sign-off to ensure highest level of execution on the field.</li><li>
Change Leader for digital transformation in the country; acts as custodian of technology and improvement across commercial teams (sales &amp; marketing)</li><li>
Responsible for BEX Budget in country P&amp;L which includes CRM, Data automation and enhancement.</li><li>
Country owner for Reach &amp; Penetration OKRs.</li><li>
Leads Pakistan lead management flows and support/design new customer journeys.</li><li>
Provides data driven insights to all incentive designs and reviews key incentives to improve design.</li><li>
Governs Data Quality and Standardization of measurement within the country.</li><li>
Responsible for development of local dashboards and analytics.</li></ul><ul><li>
Responsible for seamless partner operations: Data Accuracy &amp; Stock Accuracy and data integration with Unilever Leverage/DDT system.</li><li>
Work closely with Chains, PULL and Push leads on execution of respective strategy in geography.</li><li>
End to end deployment of Push, Pull &amp; chains category plans and sop delivery.</li><li>
Provide operator and Channel understanding and input to marketing team.</li><li>
Drive business alignment from top to bottom in geography to deliver on targets.</li><li>
Coordinate with Supply Chain and Ensure Full Compliance of SOP Cycle.</li></ul> 
WHAT YOU NEED TO SUCCEED<div>
Education &amp; Work Experience 
<ul><li>Minimum of bachelor&rsquo;s degree</li><li>A Business degree preferably in Sales or Marketing</li><li>At least 2-3 years of working experience in Sales or Marketing.</li><li>B2B experience- HoReCa</li><li>Experience within the Foods category.</li></ul></div> 
Skills<ul><li>Strong communication and negotiation skills</li><li>Strong Communication skills</li><li>Problem solving skills</li><li>Field Sales and customer facing experience</li><li>Ability to multi-task and management competing deadlines.</li><li>People Management and teamwork</li><li>Advanced analytics for business</li></ul>
Leadership<ul><li>
You are energized by delivering fantastic results. You are an example to others &ndash; both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.</li><li>
As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.</li></ul>
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their &lsquo;Whole Self&rsquo; to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.</div>

Alesayiah Holding | العيسائية القابضة

<div>
 
 
 Role Purpose:
 
 
 
 Design and embed a group-wide Business Excellence system that improves performance, builds execution discipline, and drives continuous improvement across operations and support functions &mdash; without overlapping with TQM, ISO, compliance, or audit.
 
 
 This role acts as the performance engine for operational excellence and sustainable improvement.
 
 
 
 1. Key Responsibilities:
 
 
 
 
 A. Business Excellence Framework &amp; Governance
 
 
 
 &middot; Design and develop the Group Business Excellence model and maturity roadmap.
 
 
 &middot; Establish governance frameworks and standards for continuous improvement and performance initiatives across subsidiaries.
 
 
 &middot; Define standards, review mechanisms, and improvement governance routines.
 
 
 &middot; Ensure alignment between Business Excellence initiatives and group strategy priorities.
 
 
 &middot; Lead cross-group benchmarking and maturity tracking against industry standards (e.g., WCM, EFQM, and best-in-class operational models) to identify gaps, prioritize improvements, and monitor progress.
 
 
 
 B. Continuous Improvement &amp; Operational Excellence
 
 
 
 &middot; Lead and govern Continuous Improvement programs across the group.
 
 
 &middot; Deploy Lean, Six Sigma, and Operational Excellence initiatives aligned to value creation.
 
 
 &middot; Identify productivity, cost, and efficiency opportunities across operations and support functions.
 
 
 &middot; Ensure initiatives are business-owned, measurable, and sustained.
 
 
 
 C. Performance Management System
 
 
 
 &middot; Design, govern and maintain performance measurement architecture across subsidiaries.
 
 
 &middot; Define KPI hierarchies aligned to strategy and annual plans.
 
 
 &middot; Support performance review routines (monthly/quarterly reviews, dashboards, gap analysis).
 
 
 &middot; Ensure consistent reporting standards across entities.
 
 
 
 D4. Operational &amp; Supply Chain Excellence
 
 
 
 &middot; Support operational productivity improvement initiatives across manufacturing and distribution.
 
 
 &middot; Drive supply chain excellence initiatives including planning, cost-to-serve, inventory optimization, and service level improvements.
 
 
 &middot; Coordinate cross-entity benchmarking and best-practice replication.
 
 
 
 E. Capability Building &amp; Culture
 
 
 
 &middot; Develop internal capability in CI, Lean, Six Sigma, and performance management.
 
 
 &middot; Coach subsidiary teams and CI champions.
 
 
 &middot; Support performance culture and accountability discipline across the group.
 
 
 
 2. Core Competencies:
 
 
 
 &middot; Operational excellence mindset
 
 
 &middot; Systems thinking and performance orientation
 
 
 &middot; Strong facilitation and coaching ability
 
 
 &middot; Data-driven decision making
 
 
 &middot; Change influence across functions
 
 
 
 3. Skills &amp; Tools:
 
 
 
 &middot; Lean / Six Sigma tools (VSM, Kaizen, DMAIC, root cause, standard work)
 
 
 &middot; KPI design and performance routines
 
 
 &middot; Productivity/cost improvement logic
 
 
 &middot; PowerPoint + Excel; Power BI preferred
 
 
 
 4. Experience &amp; Qualifications:
 
 
 
 &middot; 8&ndash;12 years in OpEx / CI / performance management
 
 
 &middot; Experience in manufacturing, distribution, or large operations environments
 
 
 &middot; Lean Six Sigma Black Belt preferred
 
 
 &middot; Bachelor&rsquo;s degree required- Engineering / Operations / Supply Chain preferred
 
 
 &middot; EFQM Assessor or Business Excellence certification &ndash; Preferred
 
 
 &middot; World Class Manufacturing (WCM) or Supply Chain Excellence &ndash; Preferred
 
 
 
 --- Explicit Exclusions:
 
 
 
 &middot; No ownership of ISO certifications, audits, compliance, or quality assurance
 
 
 &middot; No replacement of line management responsibility
 
 
 &middot; No overlap with TQM / GRC mandate
 
</div>

Business Excellence & Performance Manager

Emaar Properties

<div>ABOUT THE FUNCTION 
Lead the Brand Experience performance within the hotel, nurturing continual improvement to achieve the highest Guest Experience, Service Excellence, Standards Conformance, and Brand Message that enables returns on Financial, Loyalty, and Advocacy.
Acting as an internal consultant and mentor, assesses the cause and effect of communicated needs, and advises and implements appropriate solutions. Works across departments to provide proactive solutions to improve guest experience and service standards. These solutions may not always be training solutions, however, could be related to management, morale, equipment or systems.
Implement long-term strategies as identified by Corporate, enabling EHG to achieve sustainable business performance, and focus on driving continual improvement in line with EHG Quality &amp; Brand Experience Policy. In alignment with the overall EHG Brand Experience structure, work in close partnership with Brand Marketing to deliver the desired Brand Experience across all ambassadors journey and guest touch points. 
WHAT YOU WILL NEED TO SUCCEED 
<ul><li><div>Degree in Quality / Hospitality / Business Management or Equivalent
</div></li><li><div>Training Qualification / Studying for a Training qualification
</div></li><li><div>Experience of facilitating senior groups of staff (essential)
</div></li><li><div>Minimum 2 years&rsquo; experience in Quality Management/Strategic Management/Business Excellence role, preferably in the service industry sector
</div></li><li><div>Expert level proficiency in MS Excel, PowerPoint, Word, Visio, MS Project
</div></li><li><div>Detailed knowledge of process management methodologies (including process mapping) 
</div></li></ul>PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST 
<ul><li>Enhance Operational excellence and delivery of brand service experiences
</li><li>Delivery of specific projects within set time scales that will contribute to business and / or personal growth
</li><li>Strategy for brand service immersion
</li><li>Customer satisfaction (Mystery Shopper score or Trip Advisor ranking) 
</li></ul>COMPETENCIES 
<ul><li>Put Customer First
</li><li>Drive for Results
</li><li>Learning
</li><li>Disrupt &amp; Challenge
</li><li>Resilience
</li><li>Adaptability 
</li></ul>WHAT WE BELIEVE IN
At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate. 
Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences. 
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete. 
Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers. 
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity. 
Adaptability
We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.</div>

Role in Management Office (VAJ)

Aljazira Bank | بنك الجزيرة

<div>
 
 Responsible for developing and consolidating the bank-wide Marketing and Customer Excellence strategy, leading annual planning and budgeting, managing the overall marketing budget, and directing market research and customer insights to support strategic decision-making and business growth.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Develop and consolidate the bank-wide Marketing and Customer Excellence strategy aligned with business objectives.
 </li>
 <li>
 Lead annual planning and budgeting in coordination with Finance and key stakeholders.
 </li>
 <li>
 Manage the full marketing budget, including expenditure tracking, ROI monitoring, and resource reallocation.
 </li>
 <li>
 Lead fact-based, market insight-driven initiatives to identify growth and new business opportunities.
 </li>
 <li>
 Direct market research activities from planning to execution and dissemination of insights.
 </li>
 <li>
 Enhance and introduce research methodologies relevant to the financial sector.
 </li>
 <li>
 Champion customer understanding across the bank to identify marketing opportunities.
 </li>
 <li>
 Implement and continuously improve marketing governance policies and procedures.
 </li>
 <li>
 Provide leadership and direction to marketing and customer excellence teams.
 </li>
 </ul>
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Marketing, PR, Research, Information Systems, or related field.
 </li>
 <li>
 Preferred: relevant professional certificate.
 </li>
 <li>
 8+ years of experience (preferably 4+ years in a relevant leadership role).
 </li>
 <li>
 Experience in Market Research and knowledge of banking products and services.
 </li>
 </ul>
 
 
 Key Skills
 
 
 <ul>
 <li>
 Marketing Strategy &amp; Governance
 </li>
 <li>
 Budgeting &amp; ROI Tracking, KPI Reporting
 </li>
 <li>
 Market Research &amp; Customer Insights
 </li>
 <li>
 Strong leadership and stakeholder management
 </li>
 </ul>
 
 
</div>

Head of Business Management – Marketing and Customer Excellence

Levi Strauss & Co.

<div>
 
 About The Role
 
 
 
 The Regional Manager will lead the retail operations for Levi&rsquo;s&reg; across the Central and Northern regions of Pakistan, driving financial performance, operational excellence, team development, and brand standards. This role is pivotal in expanding the brand footprint, ensuring exceptional consumer experience, and building a high-performing, motivated team.
 
 
 
 Key Responsibilities
 
 
 
 
 Business Performance &amp; Operations
 
 
 
 <ul>
 <li>
 Ensure financial objectives and sales targets are met for the assigned region.
 </li>
 <li>
 Directly oversee designated key stores, taking ownership of revenue delivery and operational excellence.
 </li>
 <li>
 Lead and execute regional expansion strategies, identifying market opportunities and expanding store presence in line with company growth plans.
 </li>
 <li>
 Ensure effective administration of audit procedures, loss prevention, inventory control, safety, and security programs.
 </li>
 <li>
 Ensure proper control of company assets, inventory, and merchandise.
 </li>
 <li>
 Identify trends, evaluate processes, and recommend initiatives, promotions, and strategies to drive sales, customer experience, and employee engagement.
 
 
 </li>
 </ul>
 
 Team Leadership &amp; Development
 
 
 
 <ul>
 <li>
 Lead, coach, train, and motivate a high-performing team of Store Managers and District Managers to ensure consistent implementation of the operating model.
 </li>
 <li>
 Develop and execute succession planning to fill open positions internally.
 </li>
 <li>
 Drive a culture of accountability, collaboration, and performance excellence aligned with Levi&rsquo;s&reg; values.
 
 
 </li>
 </ul>
 
 Customer &amp; Brand Experience
 
 
 
 <ul>
 <li>
 Ensure that all aspects of customer service are in place to build authentic, product-obsessed consumer relationships.
 </li>
 <li>
 Ensure brand presentation and back-of-house procedures are implemented consistently to company standards.
 </li>
 <li>
 Develop relationships with cross-functional business partners (Marketing, Planning &amp; Distribution, Merchandising, HR) to deliver business results and a superior consumer experience.
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 <ul>
 <li>
 Retail Lead, AMA Retail, Retail Operations Manager, cross-functional partners, and field leadership.
 
 
 </li>
 </ul>
 
 Direct Reports
 
 
 
 <ul>
 <li>
 District Managers
 
 
 </li>
 </ul>
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Proven track record in retail management, preferably in apparel or lifestyle brands.
 </li>
 <li>
 Strong business acumen with experience driving revenue and operational excellence.
 </li>
 <li>
 Exceptional leadership skills with the ability to coach and develop high-performing teams.
 </li>
 <li>
 Strategic thinking with hands-on execution capability.
 </li>
 <li>
 Strong interpersonal and communication skills to engage cross-functional teams and field leadership.
 
 
 </li>
 </ul>
 
 LOCATION
 
 
 
 Pakistan, Lahore - Office
 
 
 
 FULL TIME/PART TIME
 
 
 
 Full time
 
 
 
 Current LS&amp;Co Employees, apply via your Workday account.
 
</div>

Regional Manager - Central & North

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