business operations analyst

Akamai Technologies

<div>
 
 Job Description
 
 
 
 
 Do you have a passion for using data to help make effective business decisions?
 
 
 
 
 Do you enjoy collaborating with teams to solve complex challenges?
 
 
 
 
 Join our Sales Analytics Team!
 
 
 
 In the Business Operations Analyst II role, collaborate with internal stakeholders to analyze data and deliver actionable insights. Support functional teams within the Sales group by providing analysis and reporting. The Sales analytics team works closely with the Sales organization to enable informed, strategic decision-making through comprehensive data evaluation and reporting.
 
 
 
 Partner with the best
 
 
 
 As a Business Operations Analyst II, you will contribute to Akamai's Sales Operations and Analytics team. You will create, develop, and implement dashboards delivering valuable insights for Sales to inform and guide stakeholders, including executives.
 
 
 As a Business Operations Analyst II, you will be responsible for:
 
 
 <ul>
 <li>
 Identifying and implementing high performance business value creation and transformation by delivering analysis in support of the Sales group's agenda
 </li>
 <li>
 Working with stakeholders and analytics team to deliver dashboards that meet end users' requirements
 </li>
 <li>
 Providing Data Intelligence by designing, developing, and building intuitive dashboards and data sources by leveraging enterprise reporting systems
 </li>
 <li>
 Aligning dashboard design to sales strategy, business actions and outcomes. Analyzing complex data to understand feasibility and expand our dash boarding capabilities
 </li>
 <li>
 Becoming a subject matter expert in Sales data and dashboards
 </li>
 <li>
 Providing assistance to the team on business strategy, process improvements, documentations, and on-going operations. Highlight opportunities and provide practical, action-focused recommendations
 
 
 </li>
 </ul>
 
 Do What You Love
 
 
 
 To be successful in this role you will:
 
 
 <ul>
 <li>
 Possess a bachelor's degree background with 5 or more relevant experience delivering high-quality dashboards within a Sales environment.
 </li>
 <li>
 Demonstrate proficiency in Tableau development which includes developing data sources, dashboards, complex calculations, RLS, and visualizations
 </li>
 <li>
 - Demonstrate advanced SQL query expertise using Oracle and showcase exceptional written, verbal, and interpersonal communication skills for diverse audiences.
 </li>
 <li>
 Demonstrate expertise in AI/ML concepts, including predictive modeling, sales forecasting, churn analysis, and proficiency with Python or AI tools.
 </li>
 <li>
 Collaborate effectively, prioritize tasks, solve problems, multitask efficiently, work cross-functionally, and engage across organizational levels in dynamic environments.
 
 
 </li>
 </ul>
 
 Work in a way that works for you
 
 
 
 FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.
 
 
 Learn what makes Akamai a great place to work
 
 
 Connect with us on social and see what life at Akamai is like!
 
 
 
 We power and protect life online, by solving the toughest challenges, together.
 
 
 
 At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.
 
 
 
 Working for you
 
 
 
 
 Benefits
 
 
 
 At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:
 
 
 <ul>
 <li>
 Your health
 </li>
 <li>
 Your finances
 </li>
 <li>
 Your family
 </li>
 <li>
 Your time at work
 </li>
 <li>
 Your time pursuing other endeavors
 
 
 </li>
 </ul>
 Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.
 
 
 
 About Us
 
 
 
 Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.
 
 
 
 Join us
 
 
 
 Are you seeking an opportunity to learn and make a real impact in a global technology company? Come join us and learn with a team of people who will energize and inspire you!
 
 
</div>

Business Operations Analyst II

LinkedIn

<div>
 
 Company Description
 
 
 
 LinkedIn is the world&rsquo;s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We&rsquo;re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that&rsquo;s built on trust, care, inclusion, and fun &ndash; where everyone can succeed.
 
 
 Join us to transform the way the world works.
 
 
 
 Job Description
 
 
 
 At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
 
 
 This role will be based in Bengaluru, Karnataka.
 
 
 Support Strategy, Planning &amp; Operations (SPO) team moves fast to set direction for LinkedIn&rsquo;s Member &amp; Customer Support, solve toughest cross-functional problems, and deliver world-class customer experience. We are looking for a Senior Associate of Planning, who will support annual budget planning, forecasting &amp; workforce management, providing insights and recommendations to drive LinkedIn Global Support Operation&rsquo;s financial performance and strategic decisions.
 
 
 This role will require applying structured thinking to critical business questions, running deep analyses, generating insights, and developing meaningful recommendations to identify operational efficiencies and enable scale in our support operations. The ideal candidate will have strong communications skills, and be comfortable interacting with key cross-functional partners, including from Member &amp; Customer Support, Product Operations, Business Operations, Finance and other Ops teams.
 
 
 We're seeking a self-starter and independent thinker, who can thrive in a challenging &amp; fast-paced environment.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Drive efforts in forecasting support staffing requirements based on business trends, seasonal demand, historical data, and key performance indicators (KPIs).
 </li>
 <li>
 Support short-term strategic planning efforts across various channels (email, phone, chat, etc.) to forecast contact volume, agent handle time and other relevant metrics.
 </li>
 <li>
 Analyze large datasets to generate insights into workforce trends, staffing gaps, and operational performance to provide recommendations to enable decision making. Use performance data and analysis to identify areas for improvement.
 </li>
 <li>
 Identify and drive opportunities for automation, and streamline planning processes &amp; workflows where possible.
 </li>
 <li>
 Develop analytical frameworks to support LinkedIn&rsquo;s growth via new product launches, pilots or support offerings.
 </li>
 <li>
 Provide regular reports and presentations to leadership on key operational metrics, workforce plans &amp; changes and strategic recommendations.
 </li>
 <li>
 Document standard procedures, ensuring clarity and consistency in operations.
 </li>
 <li>
 Build strong and trusting relationships with key business partners &amp; stakeholders.
 </li>
 <li>
 Work collaboratively and cross-functionally to ensure alignment on business objectives.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Basic Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree in Economics, Business, Operations, Data Science or other quantitative fields
 </li>
 <li>
 3+ years of work experience in strategic planning, workforce management, consulting, business operations, or a related field
 </li>
 <li>
 Experience with Excel and data analysis / data modeling
 
 
 
 </li>
 </ul>
 
 Preferred Requirements:
 
 
 
 <ul>
 <li>
 MBA or Masters in related field
 </li>
 <li>
 Experience developing, analyzing, and communicating complex analytical information clearly and effectively to senior management
 </li>
 <li>
 Experience in SQL and data visualization (Tableau, Power BI)
 </li>
 <li>
 Familiarity with AI-driven predictive analytics, planning or workforce mangement tools
 </li>
 <li>
 Familiarity with customer support key performance metrics, planning models, forecasting techniques, and process optimization methodologies
 
 
 
 </li>
 </ul>
 Suggested Skills
 
 
 <ul>
 <li>
 Up to date with industry trends and changes in WFM
 </li>
 <li>
 Clear ability to communicate outcomes and flag risks
 
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 India Disability Policy
 
 
 
 LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
 
 
 
 Global Data Privacy Notice for Job Candidates
 
 
 
 Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.
 
 
</div>

Senior Associate, Support Operations Planning

Zeta Global

<div>
 
 
 
 Reporting Analyst
 
 
 
 We are looking to hire a talented Reporting Analyst to join our Professional Services team. As an Excel &amp; Database
 
 expert your job is to provide an analysis of data from a project using Microsoft Excel. To accomplish this, you
 
 coordinate with other employees to gather the most useful types of data and add the data set to a spreadsheet. This
 
 typically involves coordinating with Account Management and Sales Teams. Excel analysts often help identify,
 
 analyze, and interpret trends or patterns in complex data sets. You then help determine what factors produced that
 
 trend and present your findings to the relevant personnel in a digestible chart.
 
 
 
 Shift Timing &ndash; EST / PST Time Zone
 
 
 
 
 Job Description:
 
 
 
 
 Responsibilities for Reporting Analyst:
 
 
 
 &bull; Design business analysis and data recording systems for use throughout the department.
 
 &bull; Maintain databases and perform updates as necessary to ensure accuracy.
 
 &bull; Regularly examine data reports to locate and resolve mistakes throughout.
 
 &bull; Accurately analyze and collect data for various types of business reports.
 
 &bull; Monitor data to identify changes in financial and business trends.
 
 
 
 Qualifications for Reporting Analyst:
 
 
 
 &bull; One to three years of experience as a financial or business analyst.
 
 &bull; Experience in Microsoft Office and other data analysis programs.
 
 &bull; Analytical skills that allow for the development of data-driven reports.
 
 &bull; Demonstrated ability to manage time and prioritize projects to meet deadlines.
 
 &bull; Ability to use SQL and Microsoft Excel to create pivot tables, graphs and charts.
 
 &bull; Strong written and verbal communication skills to effectively relate data to coworkers.
 
 &bull; Excellent critical thinking skills to help solve business problems and make decisions.
 
 &bull; Tendency to pay close attention to small details that could impact results.
 
 &bull; General knowledge of business operations, objectives, strategies, process and information flow.
 
 
 
 Company Summary
 
 
 
 Zeta Global is a data-powered marketing technology company with a heritage of innovation and industry leadership.
 
 Founded in 2007 by entrepreneur David A. Steinberg and John Sculley, former CEO of Apple Inc and Pepsi-Cola, the
 
 Company combines the industry&rsquo;s 3rd largest proprietary data set (2.4B+ identities) with Artificial Intelligence to
 
 unlock consumer intent, personalize experiences and help our clients drive business growth.
 
 Our technology runs on the Zeta Marketing Platform, which powers &lsquo;end to end&rsquo; marketing programs for some of the
 
 world&rsquo;s leading brands. With expertise encompassing all digital marketing channels &ndash; Email, Display, Social, Search
 
 and Mobile &ndash; Zeta orchestrates acquisition and engagement programs that deliver results that are scalable,
 
 repeatable and sustainable.
 
 
 Zeta Global is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race,
 
 gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical
 
 condition, disability, veterans status, or any other basis protected by law.
 
 Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with
 
 arrest and conviction records.
 
 
 Zeta Global Recognized in Enterprise Marketing Software and Cross-Channel Campaign Management Reports by
 
 Independent Research Firm
 
 
 m/news-releases/zeta-global-opens-ai--data-labs-in-san-francisco-and-nyc300945353.html
 
 https://www.prnewswire.com/news-releases/zeta-global-recognized-in-enterprise-marketing-software-and-crosschannel-campaign-management-reports-by-independent-research-firm-300938241.html
 
</div>

Reporting Analyst

Clarity Consulting

<div>
 
 
 Position : Consultant Guidewire
 
 
 
 
 Locations :Bengaluru/Hyderabad/Chennai/Pune/Kolkata
 
 
 
 
 
 
 
 Only Modules to search &amp; submit:
 
 
 <ol>
 <li>
 Billing center &ndash; Integration/ Configuration
 </li>
 <li>
 Claim Center &ndash; Integration/ Configuration
 </li>
 <li>
 Policy Center &ndash; integration
 </li>
 <li>
 Datahub &ndash; integration/Configuration
 </li>
 <li>
 Rating &ndash; Integration/Configuration
 </li>
 </ol>
 
 Exp- 2 to 9 Years
 
 
 
 
 
 
 Position summary
 
 
 
 
 
 
 
 Artificial Intelligence &amp; Engineering
 
 
 
 AI &amp; Engineering leverages cutting-edge engineering capabilities to help build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These insights are powered by engineering for business advantage, helping transform mission-critical operations.
 
 
 Join our AI &amp; Engineering team to help transform technology platforms, driving innovation, and help make a significant impact on our clients' achievements. You&rsquo;ll work alongside talented professionals reimagining and re-engineering operations and processes that could be critical to businesses.
 
 
 
 Position Summary
 
 
 
 
 Level:
 
 Analyst
 
 
 As an experienced Analyst at XYZ, you will be responsible for individually delivering high quality work products within due timelines.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 Must Have Skills/Project Experience/Certifications:
 
 
 
 &bull; 2 - 3 years of hands-on experience in Guidewire Configuration / Integration
 
 
 &bull; Should have Platform Upgrade Experience
 
 
 &bull; Hands-on experience with GOSU, Web Services and XML
 
 
 &bull; Should be able to understand GW Integration / Configuration concepts
 
 
 &bull; Should be able to design and develop Guidewire Integration Components/ Configure PC or BC or CC
 
 
 &bull; Should be able to write GOSU code
 
 
 &bull; Ability to perform estimation of work products
 
 
 &bull; Good interpersonal and communication skills
 
 
 &bull; Flexibility to adapt and apply innovation to varied business domain and apply technical solutioning and learnings to use cases across business domains and industries
 
 
 &bull; Knowledge and experience working with Microsoft Office tools
 
 
 &bull; Certification: Specialist/ ACE/ Cloud certifications
 
 
 
 Good to Have Skills/Project Experience/Certifications:
 
 
 
 &bull; Experienced in CodeNarc or similar tools.
 
 
 &bull; Experience with latest Guidewire cloud versions.
 
 
 &bull; Java/J2EE resource with 1.8+ years of Guidewire Experience (PolicyCenter/BillingCenter/ClaimCenter)
 
 
 
 Education:
 
 
 
 &bull; BE/B.Tech/M.C.A./M.Sc (CS) degree or equivalent from accredited university
 
 
 
 Location:
 
 
 
 
 &bull; Bengaluru/Hyderabad/Pune/Chennai/ Kolkata
 
 
 
 
</div>

Consultant

Oracle

<div>
 
 Job Description
 
 
 
 Here&rsquo;s a detailed job description for the position in the Reporting Team:
 
 
 
 |Team:| Reporting Team
 
 
 
 
 |Job Overview:|
 
 
 
 We are seeking a motivated Financial Data Reporting Specialist to join our Reporting Team. This team works on financial data extracted from Oracle Business Intelligence systems, specifically OTBI and CDP. The ideal candidate will have excellent skills in MS Excel for data scrubbing and dashboard building, along with good knowledge in VBA and Oracle APEX, which would be a significant advantage.
 
 
 
 |Requirements:|
 
 
 
 <ul>
 <li>
 |Technical Skills:|
 </li>
 <li>
 Proficiency in MS Excel, including pivot tables, charts, and advanced formulas.
 </li>
 <li>
 Experience with VBA for automating tasks and developing solutions.
 </li>
 <li>
 Knowledge of Oracle APEX for creating web applications.
 </li>
 <li>
 Handson experience in prompt engineering/designing would be an advantage
 </li>
 <li>
 |Soft Skills:|
 </li>
 <li>
 Excellent communication skills to effectively convey insights and collaborate with team members.
 </li>
 <li>
 Exceptional attention to detail to ensure data accuracy.
 </li>
 <li>
 Strong logical reasoning abilities for problem-solving and data interpretation.
 </li>
 <li>
 A passion for excellence and a proactive attitude toward continuous improvement.
 
 
 
 </li>
 </ul>
 
 |Qualifications:|
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree.
 </li>
 <li>
 Proven experience in financial data reporting and analysis.
 </li>
 <li>
 Familiarity with Oracle Business Intelligence systems (OTBI and CDP) is a plus.
 
 
 
 </li>
 </ul>
 Career Level - IC2
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Extract, transform, and load financial data from Oracle Business Intelligence systems (OTBI and CDP) into reporting tools.
 </li>
 <li>
 Utilize advanced MS Excel functions for data scrubbing, analysis, and creating dynamic dashboards.
 </li>
 <li>
 Develop and maintain automated reporting solutions using VBA (Visual Basic for Applications).
 </li>
 <li>
 Leverage Oracle APEX for building and optimizing interactive web applications for data reporting.
 </li>
 <li>
 Ensure the accuracy and integrity of financial data and reports.
 </li>
 <li>
 Collaborate with cross-functional teams to gather requirements and deliver impactful insights.
 </li>
 <li>
 Continuously seek opportunities to enhance data reporting processes and tools.
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Career Level - IC2
 
 
 
 About Us
 
 
 
 As a world leader in cloud solutions, Oracle uses tomorrow&rsquo;s technology to tackle today&rsquo;s challenges. We&rsquo;ve partnered with industry-leaders in almost every sector&mdash;and continue to thrive after 40+ years of change by operating with integrity.
 
 
 We know that true innovation starts when everyone is empowered to contribute. That&rsquo;s why we&rsquo;re committed to growing an inclusive workforce that promotes opportunities for all.
 
 
 Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
 
 
 We&rsquo;re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
 
 
 Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans&rsquo; status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
</div>

Business Analyst 2-Ops

Goldman Sachs

<div>
 
 Job Description
 
 
 
 
 Asset &amp; Wealth Management, US Deposits Intelligent Automation, Analyst, Bengaluru
 
 
 
 
 Job Description
 
 
 
 Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.
 
 
 
 Your Impact
 
 
 
 As an Intelligent automation Analyst you will be responsible for designing, developing, and implementing robotic process automation and workflow solutions to improve business operations. You will collaborate with various stakeholders to understand pain points, develop requirements, develop, test, and put solutions to production. You will also play a vital role in upholding the three Operations principles of client focus, process innovation and risk management. This role will directly report to the Intelligent automation team lead/program manager for US Deposits.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Analyze business processes for Automation Opportunities and design process solutions using continuous improvement principles. Leverage the Eliminate, Simplify and Automate thought process.
 </li>
 <li>
 Design, develop, and implement RPA (Robotic Process Automation) solutions using tools/ programming languages such as Automation Anywhere, Power Automate and Python.
 </li>
 <li>
 Develop and manage process and control environments (inventory and maps) for deposits operations.
 </li>
 <li>
 Adhere to software development best practices, including governance, development, testing, go-live readiness, training, and post-production support.
 </li>
 <li>
 Identify gaps and risks in automation solutions and take appropriate action/escalation
 </li>
 <li>
 Obtain necessary change advisory board approvals, assess the impact of change across the business and ensure production readiness
 </li>
 <li>
 Maintain up to date inventory of business policies and procedures and develop and maintain current and target operating models to drive process efficiencies and risk controls.
 </li>
 <li>
 Collaborate effectively with stakeholders and team members, demonstrating strong organizational skills and the ability to manage competing priorities.
 </li>
 <li>
 Exhibit a positive attitude, strong drive, and the ability to work independently in a fast-paced, team-oriented environment.
 </li>
 <li>
 Bachelor's degree in computer science, Engineering, or a related technical field. In lieu of the undergraduate degree in required field, significant coding and full-scale RPA implementation is required
 </li>
 <li>
 2-3 years of demonstrable experience in RPA full life cycle implementations.
 </li>
 <li>
 Proven analytical skills and problem-solving ability, demonstrated through past quantitative or model-building roles.
 </li>
 <li>
 Hands-on experience with RPA tools like Automation Anywhere, Power Automate or other Industry automation tools.
 </li>
 <li>
 Experience with REST APIs.
 </li>
 <li>
 Familiarity with process engineering tools (e.g., Signavio, Visio).
 </li>
 <li>
 Meticulous attention to detail with strong drive, with the ability to work independently in a fast-paced environment.
 </li>
 <li>
 Proficiency in SQL or similar database query languages
 </li>
 <li>
 Knowledge of BI tools such as Alteryx, Power BI, or QlikView.
 </li>
 <li>
 Experience with Python/R for automation is a plus.
 </li>
 <li>
 Experience with VBScript and Excel macros, and advanced Excel using VBA is a plus.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience with banking and financial services, specifically savings, CDs, and retirement products.
 </li>
 <li>
 Knowledge of regulatory compliance aspects with government guidance and requirements.
 </li>
 <li>
 Demonstrated experience in assessing and designing business processes.
 </li>
 <li>
 Six Sigma and Lean certification.
 </li>
 <li>
 Advanced business analysis experience.
 </li>
 <li>
 Prior process engineering experience.
 </li>
 <li>
 Experience with agile project delivery methods, concepts, and tools (e.g., JIRA, Confluence).
 </li>
 <li>
 Experience with InfoPath and SharePoint Designer.
 </li>
 <li>
 Experience developing workflows.
 </li>
 <li>
 Experience working with Process Mining and Machine Learning.
 </li>
 </ul>
</div>

Asset & Wealth Management-Product Management-Analyst-Bengaluru

MUFG

<div>
 
 
 About Us:
 
 
 
 MUFG Bank, Ltd. is Japan&rsquo;s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank&rsquo;s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world&rsquo;s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the world&rsquo;s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG&rsquo;s shares trade on the Tokyo, Nagoya, and New York stock exchanges.
 
 
 
 
 
 
 MUFG Global Service Private Limited:
 
 
 
 Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG&rsquo;s global network across Americas, EMEA and Asia Pacific.
 
 
 
 
 
 
 About the Role:
 
 
 
 
 Position Title: Business Analyst &ndash; Payments Domain
 
 
 
 
 Purpose of Role:
 
 
 
 The purpose of the role of Business Analyst &ndash; Payments - GOS Operations and IT solutions - is to drive and oversee the strategic changes of various payment related projects CBS within MUFG. This role involves leading teams in the implementation of multiple key systems including core banking systems i.e. T24 ( TPH) and payment systems including Finastra GPP, TCS Bancs , Flexcube, associated projects including regulatory demands, issue resolution, enhancing operational efficiency, reducing costs, and improving customer experiences. This role with collaborate closely with IT, Technology, and Operations teams to align transformation initiatives with business goals, while ensuring compliance and managing risks throughout the transformation journey.
 
 
 
 
 
 
 Main Responsibilities:
 
 
 <ul>
 <li>
 Develop and drive the strategic roadmap as SME of Payments domain for Global Operations &amp; Services (GOS) Operations and IT Solutions Team, aligning it with the overall business objectives and technological advancements.
 </li>
 <li>
 Lead the BA teams managing multiple projects in Payments Area across various applications including Finastra GPP, Temenos TPH, TCS Bancs RPS etc to achieve smooth migrations of system transitions, changes by liaising closely with all the relevant key stakeholders.
 </li>
 <li>
 Manage the BA team so that project deliverables created by BAs in the team are delivered in a timely manner and in good quality.
 </li>
 <li>
 Lead initiatives to optimize and transform GOS, ensuring scalability, efficiency, and alignment with regulatory requirements.
 </li>
 <li>
 Collaborate closely with IT and Technology teams to integrate new technologies, such as automation, artificial intelligence, and blockchain, into operational processes.
 </li>
 <li>
 Ensure that technology initiatives are aligned with operational needs and that systems are implemented effectively and securely.
 </li>
 <li>
 Lead the planning and execution of operations transformation projects, focusing on improving end to end processes, reducing costs, and increasing operational efficiency.
 </li>
 <li>
 Act as the primary liaison between operations, IT, and technology teams, ensuring clear communication and alignment on transformation objectives.
 </li>
 <li>
 Manage relationships with key stakeholders, including senior management, to ensure support for transformation initiatives.
 </li>
 <li>
 Ensure that all transformation initiatives comply with regulatory requirements and internal policies.
 </li>
 <li>
 Identify and mitigate risks associated with operational changes and technology implementations.
 </li>
 <li>
 Oversee the allocation of resources for transformation projects, ensuring that teams have the necessary skills and tools to succeed.
 </li>
 <li>
 Manage budgets and ensure that transformation initiatives are delivered on time and within budget.
 </li>
 <li>
 Establish key performance indicators (KPIs) to measure the success of transformation initiatives.
 </li>
 <li>
 Geographies to be covered &ndash; APAC, EMEA and USA
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Knowledge:
 
 
 <ul>
 <li>
 10 years of relevant working experience in bank/GCC in Operations - Payments, Trade finance etc
 </li>
 <li>
 Experience of implementation/migration of payments project namely Finastra GPP, Temenos TPH, TCS Bancs RPS etc is preferred
 </li>
 <li>
 Basic understanding of CBS products and Regulatory and Internal Reporting (Loans, Treasury, Deposits, Funds Transfer, Export/ Import, Accounting/ Information, Common Function)
 </li>
 <li>
 Strong knowledge of Software Development Project Life Cycle
 </li>
 <li>
 Working knowledge on project tools like JIRA, Confluence, MS Project, Visio etc
 </li>
 <li>
 Experience of managing projects and functional teams.
 </li>
 <li>
 Good domain expertise in Payments for Asian/European or American markets in with hands on experience in migrating systems.
 </li>
 <li>
 Strong understanding of emerging technologies like AI, machine learning, RPA, and blockchain.
 </li>
 <li>
 Ability to work closely with Operations, IT and technology teams
 </li>
 <li>
 Strong analytical skills to diagnose operational challenges and develop innovative solutions.
 </li>
 <li>
 Must be a goal-oriented with commitments to duties in a dynamic environment
 </li>
 </ul>
 
 
 
 
 
 Education &amp; Professional Qualifications:
 
 
 <ul>
 <li>
 Graduate or Postgraduate in Engineering/Management
 </li>
 </ul>
</div>

AVP - Business Analyst - Payments Domain [T500-21759]

Explore 389+ Business operations analyst in Mangaluru India this January. Find roles across top companies and apply now to boost your career.