associate - operations

bpo-operations manager (healthcare) Jobs in Hyderabad

bpo-operations manager (healthcare)

business consultant

business operations associate Jobs in Hyderabad

business operations associate

commercial materials manager Jobs in Hyderabad

commercial materials manager

business operations manager

Electronic Arts (EA)

<div>
 
 Description &amp; Requirements
 
 
 
 Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
 
 
 Role Overview
 
 
 Creative Development Partners (CDP) is a global team supporting the delivery of quality verification for all EA game development studios. We are looking for an Operations Manager, reporting to the Development Director of Operations, partnering with BU leaders at the location and the operations team across studios, to help plan and control our operational activities. Our size and global reach requires prioritization, focus and the ability to switch context multiple times a day. You will need to be collaborative and excel at working with multiple partners and deliverables simultaneously.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Partner with business leaders to understand overall headcount and budget including financial impact, location strategy and focused resource analysis.
 </li>
 <li>
 Provide necessary oversight and support in the execution of essential day-to-day operational responsibilities.
 </li>
 <li>
 Document site ops process and Identify scope for improvements. Use data and insights as a resource to guide efficient decisions across our business.
 </li>
 <li>
 Partner with support functions like IT and Workplace, for the execution of daily tasks that require their support.
 </li>
 <li>
 Create a quarterly hardware purchase plan and place orders with the IT/Purchase team.
 </li>
 <li>
 Allocate assets to project teams and individuals as per the plan.
 </li>
 <li>
 Track Discretionary budget against the quarterly plan and report variance if any.
 </li>
 <li>
 Create contract staff requirements and coordinate with the vendor recruitment team for hiring and onboarding.
 </li>
 <li>
 Receive monthly invoices from vendors and track overall spending against the PO amount.
 
 
 </li>
 </ul>
 
 Required Skills And Qualifications
 
 
 
 <ul>
 <li>
 Over 5 years of work experience in operations management or a related field.
 </li>
 <li>
 Experience developing measures that track discipline performance, delivery, and financial status to find and address core risks to our business and partner teams.
 </li>
 <li>
 Autonomous workstyle needing minimal management oversight to remove blockers and address incidents.
 </li>
 <li>
 Proficient governance, change management and partner management skills.
 </li>
 <li>
 Experience in budgeting and/or resource forecasting.
 </li>
 <li>
 Experience with process improvement and productivity tools.
 </li>
 <li>
 Experience using data and business expertise to inform decisions.
 
 
 </li>
 </ul>
 
 About Electronic Arts
 
 
 
 We&rsquo;re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.
 
 
 We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.
 
 
 Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.
</div>

Business Operations Manager

Urban Company

<div>
 
 
 About the Company
 
 
 
 
 
 
 
 
 Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise.
 
 
 
 
 
 Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind -
 
 
 1. Customer love: Build a platform that offers truly delightful and differentiated services
 
 
 2. Partner empowerment: Build a deep, full-stack partnership with service partners,
 
 
 helping improve their earnings and overall livelihood
 
 
 3. Technology first: Bring innovation and technology to an age-old industry
 
 
 
 
 
 
 About the Role &amp; Team
 
 
 
 
 -
 
 Category Manager is responsible for driving on-ground operations. This would primarily involve onboarding new partners and improving the quality of the existing partner base
 
 
 - This includes end-to-end ownership of the initiative, including problem solving, analysis, process improvement, execution
 
 
 - Support Business Heads in BAU category management activities related to supply/demand planning, revenue planning
 
 
 
 
 
 
 What you&rsquo;ll do:
 
 
 
 
 -
 
 Drive onboarding of great service professionals in the category - involves thinking through the full supply chain - sourcing, selection, and training of partners.
 
 
 - Be part of projects that are focused on improving customer and partner experience.
 
 
 - Collaborate with cross-functional internal partners in marketing, technology and product to execute multiple category and central level projects
 
 
 
 
 
 
 What we need:
 
 
 
 
 -
 
 Sharp and hungry professionals willing to go above and beyond to create impact
 
 
 - 6 months -2 years of work experience
 
 
 - Proficient in advanced Excel/ SQL/Tableau/Power BI
 
 
 - Ability to work in a fast-paced environment, requires solving ambiguous problems, and is highly outcome-oriented. We will look for candidates who display these characteristics and have demonstrated the ability to solve problems on the ground.
 
 
 - Hustle and get things done attitude
 
 
 
 
 
 
 What can you expect:
 
 
 
 
 -
 
 A great work environment with massive ownership and growth opportunities.
 
 
 - Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession
 
 
 - A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and change
 
 
 - Growth opportunities within UC via our robust internal mobility program
 
 
 
 
 
 At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, color, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity.
 
</div>

Category Manager

VXI Global Solutions

<div>
 
 
 Job Summary:
 
 
 
 The position is responsible for managing day-to-day operations and execution of programs. It involves supervising multiple Senior/Team Leads (4&ndash;8 direct reports) and ensuring operational performance, client satisfaction, and achievement of program metrics. Depending on the program size, the role may oversee a single Line of Business (LOB) or multiple programs.
 
 
 
 Key Responsibilities:
 
 
 
 
 1. Analysis
 
 
 
 Manages call center operations by reviewing and analyzing reports, records, and data to ensure that quality, efficiency, and productivity standards/targets are met. Metrics may vary as per client directives and are outlined in Operations Performance Expectations.
 
 
 
 2. Reporting
 
 
 
 Analyzes reports from multiple sources (client-based or internally generated). Attention to detail is crucial, and the role holds Operations or other departments accountable for necessary improvements. Responsible for delivering reports to both external clients and internal business leaders.
 
 
 
 3. Goal-Setting
 
 
 
 Sets operational goals and business objectives. Translates these into actionable items across all levels&mdash;from Group/Shift Managers to Team Managers. Includes setting or recommending topics for pre-/post-shift meetings, discussing goals, trends, action plans, and conducting comprehension checks.
 
 
 
 4. Strategy Development
 
 
 
 Supports the Operations Director in formulating long-term sales and quality strategies based on continuous needs assessment and feedback from Operations and Quality Monitoring processes.
 
 
 
 5. Process Monitoring
 
 
 
 Monitors calls and provides feedback using approved processes and tools (e.g., Tri-Level Coaching, Call Observation/Looping Forms) to Operations Managers, Group Managers, and Team Managers.
 
 
 
 6. Discipline &amp; Compliance
 
 
 
 Ensures strict adherence to company processes and policies. May initiate corrective actions for performance gaps and analyze trend data to coach Group and Team Managers accordingly. Involves managing programs like A-Bay and implementing Performance Improvement Plans.
 
 
 
 7. Communication
 
 
 
 Effectively communicates program updates and strategic plans to the Operations Manager and broader operations team. Updates may include leadership changes, sales strategies, business announcements, and HR policies. Requires a sound understanding of the overall business and company-related developments.
 
 
 
 8. Client Interfacing
 
 
 
 Maintains regular interactions with clients in coordination with Client Services and the Operations Director. Engagements include call calibrations, performance reviews, and daily summaries. Meeting client deadlines is critical.
 
 
 
 9. Performance Management
 
 
 
 Assists in conducting performance reviews, identifies root causes of performance gaps, and recommends actionable improvement plans. Focuses on key metrics such as Close Rate, Advance Product Take Rate, Package Penetration, AHT, and Quality. Reviews are conducted through scorecards or one-on-one sessions as needed.
 
</div>

BPO-Operations Manager (Healthcare)

Oracle

<div>
 
 Job Description
 
 
 
 As a senior manager of the network operations team in India, you will manage a team of network engineers responsible for supporting 24x7 network operations of Oracle's Cloud Infrastructure. As part of its responsibilities, the team monitors and manages the physical network infrastructure across all the data centers and regions to ensure high service availability and meet business needs, service level agreements (SLAs), and customer satisfaction and service excellence.
 
 
 An ideal candidate for this position will have experience leading and managing network engineers in a large organization. Ability to work effectively with cross-functional teams, including network engineers and other technical groups. Demonstrate experience managing cloud network operations or global network deployments. You should be comfortable supporting distributed systems that interact with various services. Work comfortably in a collaborative, agile environment, and be excited to learn. You can provide direction and structure for your teams and mentor engineers and performance calibrations.
 
 
 Do you thrive in a fast-paced environment and want to be integral to a truly talented team? Join us!
 
 
 Career Level - M3
 
 
 
 Responsibilities
 
 
 
 
 Roles and Responsibilities:
 
 
 
 The Senior Network Operations Center Manager will help expand and lead our network operations center in India. The role will lead a team of network engineers to support 24x7 network operations of Oracle&rsquo;s Cloud Infrastructure as part of the Global Network Operations Center organization.
 
 
 <ul>
 <li>
 Develop a team of highly skilled network operations engineers
 </li>
 <li>
 Ensure network infrastructure operational health and high service availability to meet business needs and customer satisfaction
 </li>
 <li>
 Ensure appropriate coverage to meet business needs and Service Level Agreements (SLAs) and to achieve excellence in customer service and satisfaction.
 </li>
 <li>
 Develop, implement, and continually refine and improve network operations, NOC procedures, standards, and policies to conform to best practices and SLAs
 </li>
 <li>
 Develop, implement, and continually refine and improve incident and problem management procedures and documentation to align network operations with best practices and address triage/analysis, response, resolution, escalation, and communication.
 </li>
 <li>
 Develop, implement, and continually refine processes to control and coordinate all changes to a production environment into a Change Control/Management Procedure.
 </li>
 <li>
 Coordinate with other engineering areas and business stakeholders on technology deployments, system upgrades, and maintenance outages.
 </li>
 <li>
 Develop and implement a NOC performance measurement framework to facilitate feedback and scoring of team members on issues such as communication and technical skills.
 </li>
 <li>
 Identify, measure, benchmark, analyze and perform regular reviews of capacity reports and performance metrics, e.g., service availability, ticket volume, resolution rate, time to respond, time to resolution, change volume, and customer survey results.
 </li>
 <li>
 Analyze results for trends, process improvement opportunities, and staff training needs and take appropriate action to improve results.
 </li>
 <li>
 Encourage communication of new ideas, solutions, suggestions, and problems.
 </li>
 <li>
 Review for appropriate action or implementation. Participate in continuous learning and professional development.
 
 
 
 </li>
 </ul>
 
 Mandatory qualifications:
 
 
 
 <ul>
 <li>
 10+ years of experience delivering and operating large-scale, highly available production network environments (large cloud, ISP, or service provider)
 </li>
 <li>
 5-10 years of experience in an engineering and operations management role
 </li>
 <li>
 Experience in a technical leadership and management role.
 </li>
 <li>
 Experience driving hiring, onboarding new engineers, and ongoing performance management.
 </li>
 <li>
 Excellent organizational, verbal, and written communication skills.
 </li>
 <li>
 Experience working with large data sets and making data-driven analytical decisions.
 </li>
 <li>
 Excellent judgment in influencing product roadmap direction, features, and priorities.
 </li>
 <li>
 Experience planning, tracking, and executing projects using appropriate tools (Detailed Project Plans, Action/Risk tracking, etc.).
 </li>
 <li>
 Bachelor&rsquo;s degree in Network Engineering, Computer Science, Electrical/Hardware Engineering, or a related field.
 
 
 
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 Prior experience with large-scale cloud network infrastructure and data center operations
 
 
 
 Qualifications
 
 
 
 Career Level - M3
 
 
 
 About Us
 
 
 
 As a world leader in cloud solutions, Oracle uses tomorrow&rsquo;s technology to tackle today&rsquo;s challenges. We&rsquo;ve partnered with industry-leaders in almost every sector&mdash;and continue to thrive after 40+ years of change by operating with integrity.
 
 
 We know that true innovation starts when everyone is empowered to contribute. That&rsquo;s why we&rsquo;re committed to growing an inclusive workforce that promotes opportunities for all.
 
 
 Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
 
 
 We&rsquo;re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
 
 
 Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans&rsquo; status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
</div>

Senior Manager, Global Network Operations Center

McDonald's

<div>
 
 
 About McDonald&rsquo;s:
 
 
 
 One of the world&rsquo;s largest employers with locations in more than 100 countries, McDonald&rsquo;s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
 
 
 
 
 
 
 Job Description:
 
 
 
 McDonald&rsquo;s has an exciting opportunity for a
 
 Senior Manager, People Experience (Restaurant Digital Engagement) role based in our India Global Business Services Office.
 
 You will be responsible for deploying and executing change management strategies and facilitating the successful adoption of new employee engagement and experience platforms across global restaurant staff.
 
 
 The candidate is expected to reside within India.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 In addition to following McDonald&rsquo;s policies and procedures, principal accountabilities include, but are not limited to:
 
 
 
 
 
 
 Cross-functional Collaboration &amp; Stakeholder Management:
 
 
 <ul>
 <li>
 Collaborate with the Manager, Restaurant Digital Engagement to assess the effectiveness and suitability of existing Employee Experience &amp; Engagement tools, leveraging employee engagement data insights to recommend enhancements or replacements as needed
 </li>
 </ul>
 
 
 
 
 
 Employee Experience Management and Oversight:
 
 
 <ul>
 <li>
 Oversee the ongoing management of collaboration and engagement tools, ensuring Restaurant Employees are actively engaged and informed of new GP program initiatives
 </li>
 <li>
 Manage collaboration and engagement tools, ensuring Restaurant Employees are actively engaged and informed of new GP program initiatives
 </li>
 </ul>
 
 
 
 
 
 Change Management:
 
 
 <ul>
 <li>
 Execute change management strategies to facilitate the successful adoption of new employee engagement and experience platforms
 </li>
 </ul>
 
 
 
 
 
 Documentation and Compliance:
 
 
 <ul>
 <li>
 Create comprehensive documentation, including business requirements, functional specifications, data models, and process maps for Restaurant Employee engagement tools
 </li>
 <li>
 Serve as a subject matter expert for employee engagement tools, helping to ensure Restaurant Employee Engagement tools comply with regulatory requirements and maintain data security and privacy standards
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 Degree in Human Resources, Business Administration, Organizational Development, or related field; advanced degree preferred
 </li>
 <li>
 Experience working in Human Resources, Employee Experience, or Restaurant Digital Engagement
 </li>
 <li>
 Experience operating in large, multi-national corporations in a highly matrixed, complex structure
 </li>
 <li>
 Experience working across many countries and cultures
 </li>
 <li>
 Understands the needs and challenges of global leaders
 </li>
 <li>
 Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
 </li>
 <li>
 Knowledge of learning &amp; development trends, regulations, and best practices
 </li>
 <li>
 English Proficiency (written and verbal IRL Level 4)
 </li>
 <li>
 Extensive experience collaborating with and leading global teams across various regions
 </li>
 <li>
 Expert in driving cross-functional initiatives, ensuring organizational objectives are met seamlessly
 </li>
 <li>
 Demonstrated ability to operate as a people manager, leading diverse, complex teams, fostering a culture of innovation and collaboration
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Restaurant Digital Engagement Expertise &amp; Skills
 </li>
 <li>
 Technical knowledge
 </li>
 <li>
 Excellent analytical, problem-solving, and data-analysis skills
 </li>
 <li>
 Ability to write well and communicate effectively across all layers of the organization
 </li>
 <li>
 Knowledge of HR compliance and data privacy regulations
 </li>
 <li>
 Strong business acumen
 </li>
 <li>
 Open to learning new systems and processes
 </li>
 <li>
 Exceptional communication (verbal and written) and interpersonal skills
 </li>
 <li>
 Positive attitude and a willingness to learn; self-starter
 </li>
 <li>
 Strong ability to influence others; able to build and drive a strong business case for people as a growth driver
 </li>
 <li>
 Continuous improvement and growth mindset
 </li>
 </ul>
</div>

Senior Manager, People Experience [T500-19903]

Bristol Myers Squibb

<div>
 
 JOB DESCRIPTION
 
 
 Job Title:
 
 Director, Compliance &amp; Ethics Lead, India &amp; Hyderabad
 
 
 
 Location :
 
 Mumbai or Hyderabad
 
 
 
 
 
 
 Position Summary
 
 
 This role leads the Compliance &amp; Ethics (C&amp;E) operations across India &ndash; both (i) BMS commercialization entity in Mumbai and (ii) center of excellence located in Hyderabad. The position drives a culture of integrity, ensures alignment with global compliance standards, and partners closely with both country (BMS India) and Hyderabad site leadership teams to embed ethical practices into daily operations.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Promote the right tone throughout the organization (BMS India and Hyderabad site), and partner closely with the leaders of the organization to ensure a steadfast commitment by all employees to integrity, quality, compliance and uncompromising ethics.
 </li>
 <li>
 Lead the execution of global and regional compliance programs in partnership with the global C&amp;E organization.
 </li>
 <li>
 Serve as the primary compliance advisor to BMS India&rsquo;s commercial, medical, and enabling functions. For Hyderabad site, serve as the primary point of contact who can appropriate triage specific function related questions and/or advise on matters related to healthcare compliance issues in close collaboration with the global C&amp;E function with subject matter expertise.
 </li>
 <li>
 Co-chair the India Compliance Committee with BMS India general manager, and establish and operate a similar compliance governance in Hyderabad Site, ensuring effective governance and risk management.
 </li>
 <li>
 Oversee compliance training, monitoring, analytics, and communication strategies tailored to both market and site needs.
 </li>
 <li>
 Lead integrity champion activities of BMS India and Hyderabad site.
 </li>
 <li>
 Closely partner with relevant functions such as C&amp;E Investigations, Legal, HR, etc. to support investigations, risk assessments, and remediation activities.
 </li>
 <li>
 Represent BMS in relevant industry associations and forums in India.
 </li>
 <li>
 Stay abreast of local regulatory developments and industry trends to proactively manage compliance risks.
 </li>
 <li>
 Participate in periodic internal audits, monitoring and due diligence activities in the responsible markets, and, as appropriate, coordinate execution of follow-up actions.
 </li>
 </ul>
 
 
 
 
 Key Stakeholders
 
 
 General Manager of BMS India and members of BMS India Operating Committee, Hyderabad site leadership team members and global C&amp;E leadership/CoE members.
 
 
 
 
 Requirements
 
 <ul>
 <li>
 15+ years of experience in compliance (can be combined with legal and/or internal audit/monitoring) in highly regulated industry.
 </li>
 <li>
 Bachelor&rsquo;s degree in risk and/or business management (e.g., law, accounting, business management, etc.)
 </li>
 <li>
 License and/or certification in compliance, law, accounting, risk management, etc. is highly preferred.
 </li>
 <li>
 Experience in the healthcare industry is strongly preferred, but not required
 </li>
 <li>
 Superior personal integrity and ethics, including an exceptional sense of discretion.
 </li>
 <li>
 Demonstrated ability to establish and maintain strong relationships with stakeholders
 </li>
 <li>
 Strong strategic-thinking skills with an ability to identify and recommend process improvements and best practices
 </li>
 <li>
 Ability to prioritize and manage multiple projects under deadline pressure with flexibility to work on broad range of matters
 </li>
 <li>
 Ability to discuss controversial topics with senior executive leadership and obtain their buy-in.
 </li>
 <li>
 Excellent written and spoken English.
 </li>
 <li>
 Role model behaviors with BMS values: Integrity, Innovation, Inclusion, Passion, Accountability, Urgency.
 </li>
 </ul>
 
 
 
 
 Travel Required
 
 
 Domestic and international travel when required.
 
</div>

Director, Compliance & Ethics Lead, India

ECI Software Solutions

<div>
 
 Position Overview
 
 
 
 We are seeking a dynamic and strategic
 
 Manager, Human Resources
 
 to lead the HR function in our fast-paced Software Product Development Environment. The ideal candidate will have deep experience in HR operations, talent strategy, and employee engagement within the tech or consulting industry. This role will be responsible for aligning HR practices with business goals, managing a growing team, and supporting a culture of innovation, performance, and continuous learning.
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic HR Leadership
 
 
 
 <ul>
 <li>
 Develop and execute HR strategies aligned with the companys business objectives.
 </li>
 <li>
 Partner with leadership to drive organizational design, workforce planning, and change management.
 </li>
 <li>
 Act as a trusted advisor to senior management on all people-related matters.
 
 
 </li>
 </ul>
 
 Employee Relations &amp; Engagement
 
 
 
 <ul>
 <li>
 Foster a positive work environment that emphasizes collaboration, respect, and diversity.
 </li>
 <li>
 Lead employee engagement initiatives and gather actionable feedback through surveys and one-on-one interactions.
 </li>
 <li>
 Manage conflict resolution and complex employee relations issues in a fair and consistent manner.
 
 
 </li>
 </ul>
 
 Performance Management &amp; Development
 
 
 
 <ul>
 <li>
 Lead the performance appraisal process, goal-setting, and feedback cycles.
 </li>
 <li>
 Design and implement training, leadership development, and career pathing programs.
 </li>
 <li>
 Promote a culture of continuous learning and upskilling.
 
 
 </li>
 </ul>
 
 Talent Acquisition &amp; Workforce Planning
 
 
 
 <ul>
 <li>
 Oversee end-to-end recruitment for technical and consulting roles.
 </li>
 <li>
 Build and maintain a strong employer brand to attract top IT talent.
 </li>
 <li>
 Forecast hiring needs and develop talent pipelines for future growth.
 
 
 </li>
 </ul>
 
 Training &amp; Development
 
 
 
 <ul>
 <li>
 Assess training needs across departments and levels, especially for technical and consulting teams.
 </li>
 <li>
 Design, deliver, and evaluate learning programs, including onboarding, leadership development, soft skills, and technical upskilling.
 </li>
 <li>
 Partner with subject matter experts to create custom in-house learning content.
 </li>
 <li>
 Monitor and report on training effectiveness and ROI.
 
 
 </li>
 </ul>
 
 HR Operations &amp; Compliance
 
 
 
 <ul>
 <li>
 Oversee HR processes including onboarding, offboarding, payroll coordination, and HRIS administration.
 </li>
 <li>
 Ensure compliance with labour laws, data privacy regulations, and internal policies.
 </li>
 <li>
 Manage HR audits, metrics reporting, and documentation.
 
 
 </li>
 </ul>
 
 Payroll &amp; Compliance
 
 
 
 <ul>
 <li>
 Oversee payroll processing, ensuring accuracy and adherence to legal requirements
 </li>
 <li>
 Ensure compliance with PF, ESIC, gratuity, and minimum wage regulations
 </li>
 <li>
 Maintain records related to overtime, contract labour, and statutory benefits
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Bachelor degree in Human Resources, Business Administration, or related field (Master&rsquo;s degree preferred).
 </li>
 <li>
 10+ years of progressive HR experience, with at least 3 years in a leadership role.
 </li>
 <li>
 Proven experience in the Software Product or IT services or consulting industry.
 </li>
 <li>
 Strong knowledge of labour laws, HR systems, and industry best practices.
 </li>
 <li>
 Excellent communication, interpersonal, and leadership skills.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 MBA in HR or similar.
 </li>
 <li>
 Experience in scaling HR functions in a fast-growth environment.
 </li>
 <li>
 Familiarity with global HR practices
 </li>
 </ul>
</div>

Human Resources Manager

Explore 148+ Business operations manager in Hyderabad this September. Find roles across top companies and apply now to boost your career.