business process analyst

HR Force International

About the Role:HR Force International is seeking a detail-oriented Process Analyst to join our team in Lahore. This role is critical in analyzing, improving, and streamlining business processes to drive efficiency and support operational excellence.Key Responsibilities:<ul><li>Analyze existing business processes and workflows</li><li>Identify bottlenecks and areas for improvement</li><li>Develop and implement process optimization strategies</li><li>Document processes, prepare reports, and maintain dashboards</li><li>Collaborate with teams across functions to ensure smooth operations</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree or equivalent experience in Business Administration, IT, or related field</li><li>Strong analytical and problem-solving skills</li><li>Experience in process mapping, documentation, and reporting</li><li>Proficiency in MS Office or relevant business tools</li><li>Excellent communication and teamwork skills</li></ul>Pay: Rs100,000.00 - Rs200,000.00 per monthWork Location: In person

Business Process Analyst

State of Nevada

<div></div><div><div><div>***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE***
</div>
</div><div><div><h2 class="jobSectionHeader">Job Summary</h2></div>
<div>Nevada Health Authority Enterprise IT and Innovations Office &ndash; Business Process Management Unit Business Process Analyst III Carson City Business Process Analysts apply an in-depth knowledge of the agency's program areas to define and implement a solution to a given problem that requires an individually tailored response for end-user requirements. Analyze business processes; develop requirements by participating in agency program planning; test systems functionality by preparing test plans and participating in quality assurance; monitor system implementation by participating in procedure development and evaluation; analyze the regulatory environment by reviewing new and revised federal and State laws, regulations, and agency policies and interpreting their effect on the program area; coordinate with other professional staff. Train, supervise, and evaluate the performance of subordinate staff and may serve as project leaders with responsibility for defining and managing the project scope and objectives. This position receives minimal or no technical supervision within the department. Incumbents are responsible for long range, broad based planning for a variety of complex automated programs and policy development affecting major aspects of the work unit's activities/functions and perform all lower level duties as required. Incumbents prepare project justifications; manage project funding, resource allocation, timelines, status reports, and implementation plans; implement projects; and review work and provide technical and professional guidance to subordinate staff. This position is the technical bridge between program staff and Medicaid&rsquo;s fiscal agent and MMIS operations vendor(s). This position is pivotal in the change management process to ensure department staff understands how to best achieve their program goals in the information system(s). 
Business Process Analysts apply an in-depth knowledge of the agency&rsquo;s program areas to define and implement a solution to a given problem that requires an individually tailored response for end-user requirements.</div>
<div><h2 class="jobSectionHeader">Essential Qualifications</h2></div>
<div>Bachelor's degree from an accredited college or university in business, public administration, management information systems, or other disciplines related to the assignment and three years of progressively responsible professional experience in a related program area analyzing and interpreting program laws, regulations, policies and procedures, which included two years of experience applying recognized data processing concepts to business process planning and analyses; OR one year of experience as a Business Process Analyst II in Nevada State service; OR an equivalent combination of education and experience as described above.</div>
<div><h2 class="jobSectionHeader">Job Duties</h2></div>
<div>Analyze business processes by maintaining documentation of agency business processes, developing procedural alternatives in the absence of properly operating software, identifying work processes that may be automated, researching and evaluating computer hardware and software needs, defining potential benefits of proposed system or deficiencies to be corrected in the existing system, proposing business process improvements, and defining and documenting data definitions and relationships to be used in the foundation of systems development.
Develop requirements by participating in agency program planning; determining business function and end-user requirements through consultation with end-users, technicians, vendors, management, and others; conducting detailed alternative analyses; developing written requirements for proposed systems and applications; writing technical requirements for grant proposals as required; and preparing documentation for the computer system manual.
Monitor financial aspects of system development by participating in recommending and justifying resource allocations and expenditure decisions, participating in budgeting, preparing purchase requests, tracking and recording expenditures, and tracking project progress and costs.
Test systems functionality by preparing test plans and participating in quality assurance.
Monitor system implementation by participating in procedure development and evaluation, preparing end user procedures, devising and implementing procedure modifications, developing transition plans, developing training material, and participating in training development and presentation for a variety of agency programs and applications.
Analyze the regulatory environment by reviewing new and revised federal and State laws, regulations, and agency policies and interpreting their effect on the program area.
Coordinate with other professional staff by initiating system work requests, assisting staff in developing bridging specifications to program areas that interact with computer processes and output, and working with programmers to test and support implementation of system changes.
Perform related duties as assigned.
Under general direction, incumbents train, supervise, and evaluate the performance of subordinate staff and may serve as project leaders with responsibility for defining and managing the project scope and objectives. Non-supervisory positions allocated to this level receive minimal or no technical supervision within their department. Incumbents are responsible for long range, broad based planning for a variety of complex automated programs and policy development affecting major aspects of the work unit&rsquo;s activities/functions and perform all lower level duties as required. Incumbents prepare project justifications; manage project funding, resource allocation, timelines, status reports, and implementation plans; implement projects; and review work and provide technical and professional guidance to subordinate staff and contractors.</div>
<div><h2 class="jobSectionHeader">Knowledge, Skills, and Abilities</h2></div>
<div>This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive. Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level.
Working knowledge of: system documentation principles; data processing concepts including general database, system security, data communication, and multiple platform strengths and weaknesses; business process planning and analysis; at least one formal systems design methodology; practices and procedures required to develop, design, and implement information system-based solutions in a wide range of problem domains. 
 
General knowledge of: basic principles and practices of training and providing procedural direction to others; project team dynamics; project control techniques, including cost estimating and resource scheduling. 
 
Ability to: plan, implement, and maintain information systems on an agency-wide basis; perform feasibility studies/cost benefit analysis for information systems; set priorities that accurately reflect the relative importance of department and/or division goals and objectives; logically analyze problems of considerable complexity. 
 
Skill in: researching, writing, and presenting program plans, complex narrative and statistical reports, and requests for proposals; interpreting and applying broad statutes and regulations to specific situations; establishing and maintaining project priorities, timelines and completion dates; providing technical and professional guidance to staff. 
 
Recruiter Contact Information: Victoria Sheehan - Torisheehan@admin.nv.gov</div> 

</div><div><div>The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages.
Please send direct Inquiries or correspondence to the recruiter listed on this announcement.</div></div></div>

BUSINESS PROCESS ANALYST 3

RiseIT Solutions

<div><div>Title: ServiceNow Business Process Analyst</div>
<div>Location: 100% Remote (Eastern Time Zone)</div>
<div>Type: Contract</div>
<div>Rate: $62 per hour</div>
<div></div><div>Education: HS, JC, College Bachelors</div>
<div></div><div>MUST HAVE: ServiceNow BA experience</div>
<div></div><div>Service Request Process Analyst/BA (ServiceNow)</div>
<div></div><ul><li>Review and document current state of IT request management for acquired facility to include both front end and back end processes.</li>
<li>Work with Service Catalog/Request Process Owner and Manager to recommend approach for converting current request management process to enterprise process and tool.</li>
<li>Determine if new service request forms need to be created.</li>
<li>Gather and document service requests requirements for new and transitioning existing requests to enterprise requests.</li>
<li>Ensuring that service request requirements align to the clients service request design guiding principles.</li>
<li>Determine appropriate catalog and categorization to place service request.</li>
<li>Obtain signoff of service request design.</li>
<li>Document work in Service Now Agile application.</li>
<li>Report on progress, risks, issues, etc.</li>
<li>Test service request forms and coordinate testing by SMEs.</li>
<li>Assist with communications relative to service request changes, adds, etc.</li>
<li>Assist with education of newly acquired IT support teams on the enterprise request management process and tool.</li>
<li>Revise/create handouts to assist both fulfillers of IT service requests and general caregivers who place the requests.</li>
</ul>
<div></div><div>Lack of appropriate resources in this area impacts existing service request modifications and creation of new service requests to maintain our services and to support other IT projects. The build out and maintenance of service requests is a critical success factor in extending best practices and tools in service management to the enterprise, optimizing IT service request fulfillment and integrating IT services for mergers and acquisitions</div>
<div></div><div>ServiceNow, ITSM, ITBM, Outlook, MS Teams, MS Office, Share Point</div>
<div>1. Service Design</div>
<div>2. Request Fulfillment Workflow</div>
<div>3. Testing Experience</div>
<div>4. Service Catalog Delivery</div>
<div>5. IT Service Management-Intermediate Level &ndash; Knowledge of ServiceNow within this area</div>
<div></div><div>Work Hours: M-F 8:00 &ndash; 5:00 Eastern Time</div></div>

ServiceNow Business Process Analyst

Marsh McLennan

<div><h2 class="jobSectionHeader">Company:
</h2>Marsh McLennan Agency
<h2 class="jobSectionHeader">Description:
</h2>Our not-so-secret sauce.
Award-winning, inclusive, Top Workplace culture doesn&rsquo;t happen overnight. It&rsquo;s a result of hard work by extraordinary people. The industry&rsquo;s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as our Business Process Analyst, Reporting, at MMA.
Marsh McLennan Agency (MMA) provides business insurance, employee health &amp; benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world&rsquo;s leading professional services firm, Marsh (NYSE: MRSH).
A day in the life.
The Business Process Analyst, Reporting, executes day-to-day reporting operations to deliver accurate, timely, and actionable information to business stakeholders. Working closely with the Business Process team, the Data Insights &amp; Reporting Center of Excellence (COE), and regional and national partners, this role supports, troubleshoots, and validates reports, performs quality assurance, and produces and maintains documentation to ensure consistent interpretation and strong user adoption. The Business Process Analyst, Reporting manages reporting intake and triage, participates in agile delivery activities, and applies change-management and data-governance principles to drive continuous improvement in reporting quality, operational efficiency, and stakeholder satisfaction.
Program and Change Management
<ul><li>Monitor reporting intake channels; apply triage and prioritization rules to ensure requests are logged, contextualized, and routed into the backlog or operational queue.
</li><li>Participate in backlog refinement, sprint planning, acceptance testing and release preparation.
</li><li>Manage in‑flight work for active reporting requests and enhancements; track progress, coordinate dependencies, identify and escalate blockers, and ensure timely handoffs to delivery teams.
</li><li>Coordinate across teams during sprints/releases to ensure deployment readiness and post‑release stabilization; maintain transparent communication to stakeholders.
</li><li>Apply change‑management principles in all stakeholder interactions to foster adoption and cross‑departmental alignment.
</li></ul>Reporting Support and Training
<ul><li>Provide 1st level support to colleagues by gathering missing context, provide immediate user coaching when appropriate, and attempt simple, documented fixes or workarounds.
</li><li>Perform 2nd-level troubleshooting: reproduce reported issues in non-production environments and inspect report logic and extracts to isolate the likely root cause for issues.
</li><li>Assess data integrity and quality: reconcile source records against reporting outputs.
</li><li>Differentiate training/user-error from technical defects: evaluate user steps, identify knowledge gaps, deliver concise coaching or quick guides when suitable, and escalate reproducible technical defects into bug tickets with step-by-step evidence.
</li><li>Communicate frequently and transparently with stakeholders: provide timely incident status updates, expected next steps, estimated timelines, and closure confirmation; document incident resolution details.
</li><li>Assist technical teams with incident resolution: including reproduction steps, sample records, screenshots, sample data results, expected vs actual outputs, and any supporting documentation.
</li></ul><ul><li>Reproduce reported bugs, validate fixes, and close tickets when verification criteria are satisfied.
</li><li>Test reported bugs, validate enhancements, and perform Quality Assurance testing on new or changed reports pre- and post-release to confirm accuracy.
</li><li>Serve as the subject-matter expert for Epic reports: understand available reports and outputs, consult with stakeholders on Epic&rsquo;s role in the broader reporting ecosystem, triage and prioritize ad‑hoc requests, and configure Epic reports to meet requirements.
</li><li>Create and maintain clear, authoritative documentation, including quick-reference materials explaining report logic, UX, data sources, calculations, and use cases to ensure consistent interpretation and consumption.
</li><li>Produce and preserve procedures, SOPs, release notes, roadmaps and quick-reference materials to support onboarding and operational consistency.
</li><li>Participate in regional orientation and role-based training programs (workshops, demos, etc.)
</li></ul>Process Improvement and Quality Assurance
<ul><li>Apply process‑improvement best practices and data governance principles to identify root causes, prioritize opportunities, and implement solutions that increase efficiency, quality and consistency.
</li><li>Execute established controls, QA processes and KPIs to monitor end‑to‑end reporting performance and sustain improvements.
</li><li>Identify systemic problems (data, platform, design) and escalate with reproducible steps and recommended next actions.
</li><li>Serve as a liaison between business users and technical teams (internal and COE); translate business needs into system requirements, validate technical solutions, and ensure implementation partners have needed context.
</li><li>Recommend how system enhancements and new features can improve business outcomes; act as point of contact for escalated system issues and coordinate timely resolution.
</li><li>Monitor incident trends and adoption metrics; capture recurring user pain points and perform root cause analysis to prioritize improvements.
</li><li>Translate user feedback and observed trends into prioritized insights; collaborate with Data Insights &amp; Reporting COE, product, and tech teams to implement fixes and document updates.
</li><li>Participate in governance meetings to gather regional feedback, confirm stakeholder alignment, help prioritize change requests, and implement change management steps to ensure consistent workflows and reporting standards.
</li></ul>Our future colleague.
We&rsquo;d love to meet you if your professional track record includes these skills:
<ul><li>3&ndash;5 years direct experience with Applied Epic data, workflows, and reporting.
</li><li>Hands-on experience providing 1st/2nd-level support for enterprise reporting, analytics operations, or systems that produce business reports.
</li><li>Practical understanding of data quality concepts (completeness, accuracy, timeliness) and basic data governance/privacy controls.
</li><li>Able to explain technical requirements to non‑technical users and assess system impacts when designing process changes.
</li><li>Strong customer-service mindset: timely communication, empathy, and clear expectations.
</li><li>Excellent written and verbal communication, detail oriented, highly organized, customer focused, resilient under pressure, and committed to delivering sustainable results while demonstrating organizational values (integrity, collaboration, passion, innovation, accountability).
</li><li>Familiar with change‑management principles to drive adoption and manage people/process/technology impacts.
</li></ul>Your Physical Demands &amp; Work Environment:
<ul><li>Occasional travel may be required. Travel may consist of off-site venues, occasional overnight stays, and visits to other operating companies.
</li><li>Work occurs during regular day hours as well as occasional extended hours and schedule flexibility necessary to complete tasks to meet needs.
</li><li>Flexible location within reasonable proximity to an MMA office
</li></ul>We know there are excellent candidates who might not check all of these boxes. Don&rsquo;t be shy. If you&rsquo;re close, we&rsquo;d be very interested in meeting you.
Valuable benefits.
We value and respect the impact our colleagues make every day both inside and outside our organization. We&rsquo;ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.
Some benefits included in this role are:
<ul><li>Generous time off, including personal and volunteering
</li><li>Tuition reimbursement and professional development opportunities
</li><li>Remote work
</li><li>Charitable contribution match programs
</li><li>Stock purchase opportunities
</li></ul>To learn more about a career at MMA, check us out our website or flip through recruiting brochure .
Follow us on social media to meet our colleagues and see what makes us tick:
<ul><li>Instagram
</li><li>Facebook
</li><li>X
</li><li>LinkedIn
</li></ul>Who you are is who we are.
We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.
Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
The applicable base salary range for this role is $74,600 to $139,100.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
Applications will be accepted until:
April 30, 2026</div>

Business Process Analyst, Reporting

Delta Dental

<div>Are you looking for an exciting summer opportunity to gain valuable skills and make a meaningful impact across Washington state's communities? Support TriForza as a Business Process Analyst Intern and gain hands-on experience analyzing system and workflow data to understand performance, identify gaps, measure the impact of automation efforts, and support the development of standardized processes to track and measure automation performance. You&rsquo;ll contribute to real projects such as researching and defining key performance metrics, organizing data from multiple systems, building dashboards that support automation and process optimization efforts while building key professional skills in a dynamic, collaborative environment.

Skills you will gain during the internship:
<ul>
<li>Present data in ways that clearly communicate trends, performance, and gaps over time.</li>
<li>Use data to evaluate outcomes, identify areas for improvement, and assess the impact of changes.</li>
<li>Gain hands-on exposure to analytics, reporting, and automation tools supporting workflow and process optimization.</li>
<li>Building meaningful connections with colleagues, mentors, and other professionals.</li>
<li>Engaging in workshops, training sessions, and other learning initiatives to support career development.</li>
<li>Applying academic knowledge to address real-world workplace challenges and deliver results.</li>
</ul>
Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza, are committed to improving oral and overall health across Washington state and beyond. Guided by our vision, we succeed through our deep commitment to our shared OneTeam Values: accountability, courage, curiosity, inclusion, and integrity. Our Values are at the center of the work we do and how we interact with one another.

This non-exempt internship pays an hourly rate of $28.00 and is full-time (40 hours per week). Interns are expected to work during our standard business hours, which are from 8 AM to 5 PM, Monday through Friday. Interns are typically required to work onsite at our Seattle office every Tuesday, with the option for remote work on other days based on departmental needs.

We offer interns highly competitive medical, dental, and vision plans, along with a generous 401(k) plan, wellness dollars, and transportation reimbursement for commuting to the office. Interns also receive paid holidays, paid time off, and sick time throughout their internship.

Essential Responsibilities include the following: The list of responsibilities listed is not intended to be comprehensive. Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza reserve the right to change the responsibilities at any time with or without notice.
<ul>
<li>Analyze business processes and system data to evaluate performance and identify automation opportunities and impact</li>
<li>Research and support the design of standardized processes to measure and track the value of automation initiatives, including KPIs, ROI, and ongoing performance monitoring</li>
<li>Use data from SQL and internal systems to assess automation performance, including volume, efficiency, and outcomes</li>
<li>Define and refine key performance metrics to support consistent measurement over time</li>
<li>Design and build Tableau dashboards that visualize workflow performance and automation impact</li>
<li>Translate data into actionable insights on throughput, efficiency, and cost savings</li>
<li>Ensure data accuracy and consistency by validating datasets and documenting data sources and reporting workflows</li>
<li>Create and maintain standardized process documentation that supports the adoption, consistency, and ongoing improvement of workflows.</li>
</ul>
The experience, skills, and education needed to succeed in the position are outlined below. These requirements are representative of the knowledge, skills, and abilities required to successfully perform the essential functions of the role.
<ul>
<li>Currently pursuing an associate&rsquo;s, bachelor&rsquo;s, or master&rsquo;s degree in Business Analytics, Data Analytics, Informatics, Information Systems, Computer Science, Industrial Engineering, Supply Chain Management, Economics, Statistics, Mathematics, or a related field.</li>
<li>Experience using tools such as Power BI, Tableau, SQL, and Excel to support data analysis and visualization</li>
<li>Exposure to mapping and visualizing workflows using tools such as Lucidchart, Miro, Figma, or similar platforms through coursework or academic projects</li>
<li>Experience working with data from multiple sources to support analysis and dashboard development</li>
<li>Experience conducting exploratory data analysis to identify trends, patterns, or insights through coursework or academic projects</li>
<li>Experience using Python or R for data analysis is a plus</li>
<li>Displays a high level of accountability by effectively managing tasks independently, meeting goals, and delivering high-quality work while staying dedicated to team objectives.</li>
<li>Ability to collect relevant information, assess data, and make thoughtful contributions to projects or problem-solving activities.</li>
<li>Enthusiastic about collaborating with diverse teams, contributing to an inclusive environment, and seeking opportunities for growth and improvement within the internship and organization.</li>
<li>Strong interpersonal skills, with the ability to build relationships across teams.</li>
<li>Capable of working both independently and collaboratively in team settings.</li>
</ul>
Accessibility and Accommodations for Interns: We are committed to creating an inclusive and accessible environment for all interns. If you require any accommodations during the interview process or throughout your internship, please let our Recruiting team know.

Washington Dental Service and its affiliates, including Arcora Foundation, Delta Dental of Washington, and TriForza are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

We are committed to the highest standards of information security and HIPAA compliance, ensuring the confidentiality, integrity, and protection of all data. All staff are expected to support this commitment by following relevant policies.</div>

Business Process Analyst Intern

Caterpillar

<div>Career Area:
Technology, Digital and Data
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do &ndash; but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here &ndash; we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Your Work Shapes the World at Caterpillar Inc.
Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.
When you join Caterpillar, you're joining a global team who cares not just about the work we do &ndash; but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here &ndash; we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
About Cat Financial
Cat Financial is a subsidiary of Caterpillar Inc., the world&rsquo;s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat&reg; dealers for machines, engines, Solar&reg; gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.
The Role:<ul><li>
Play a critical role in our global Salesforce transformation. This individual will act as the primary Business Analyst for Salesforce Financial Services Cloud, leading the integration and migration of multiple legacy systems into a unified Salesforce platform.</li><li>
Partner closely with business and technology stakeholders to define, optimize, and implement end‑to‑end business processes that support a diverse portfolio of insurance products across multiple regions. You will translate complex business needs, ensuring consistency, efficiency, and regulatory alignment as we modernize our global operating model.</li></ul>
Responsibilities<ul><li>
Lead end-to-end requirements activities including discovery, process mapping, user stories, acceptance criteria, and backlog refinement</li><li>
Facilitate workshops, stakeholder interviews, and working sessions to drive alignment and decision-making</li><li>
Analyze current-state processes and design future-state solutions leveraging Salesforce capabilities (Sales, Service, Experience Cloud, and Financial Service Cloud)</li><li>
Understand Agile and participate in Sprint ceremonies (planning, reviews, retrospectives) and support Agile delivery teams</li><li>
Assist with UAT planning and execution, including test case creation, defect triage, and business sign-off</li><li>
Support release planning, cutover activities, and post-go-live stabilization</li><li>
Strong understanding of Salesforce data model, security model, automation tools (Flows, validation rules, approvals), and reporting</li><li>
Proven ability to write high-quality user stories and acceptance criteria using Agile methodologies</li><li>
Provide consulting services to internal business groups on process improvement projects designed to improve their business results.</li><li>
Analyze, define and document client's requirements, and revise existing systems logic challenges, as necessary.</li><li>
Monitor client experiences and feedback on the use of business applications; enhance system productivity, as needed.</li><li>
Participate in identifying, evaluating, and developing systems that are cost effective and meet business requirements.</li></ul>
Skill Required At The Expert Level:<ul><li>
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.</li><li>
Technology Advising: Knowledge of effective advisory methods and ability to provide valued information and advice to clients regarding products, technologies, services and solutions for a specific technology domain.</li><li>
Application Design, Architecture: Knowledge of application design and architecture principles and practices; ability to utilize application design methodologies, tools, and techniques to convert business requirements and logical models into a technical application design.</li><li>
Implementation: Knowledge of how to run applications for organizations; ability to implement application software within an organization and help end-users perform specific tasks (ex: accounting or graphic design).</li><li>
System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.</li><li>
System Testing: Knowledge of system and software testing; ability to design, plan and execute system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.</li><li>
Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools, and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application, or operation.</li></ul>
Top Candidates Will Bring:
Salesforce Integration Experience<ul><li>
Demonstrated experience supporting or leading Salesforce integrations, ideally within Financial Services Cloud, including migration from legacy systems.</li><li>
Ability to translate business requirements into scalable Salesforce solutions in partnership with technical teams.</li></ul>
Agile Mindset &amp; Delivery<ul><li>
Strong experience working in Agile delivery environments, balancing strategic thinking with hands‑on execution.</li><li>
Comfortable defining and refining requirements, user stories, and process improvements to support iterative delivery.</li></ul>
Data &amp; Analytical Capability<ul><li>
Highly analytical, with experience mapping and validating data as it moves between systems.</li><li>
Able to translate complex data into clear insights that support business and operational decision‑making.</li></ul>
Senior Stakeholder Engagement<ul><li>
Confident engaging with senior and executive stakeholders, acting as a bridge between business and technology.</li><li>
Skilled at turning insights and analysis into clear actions and recommendations.</li></ul>
Global Collaboration<ul><li>
Proven ability to work across global, cross‑functional teams and multiple time zones.</li><li>
Experience supporting multiple products or markets while maintaining alignment and consistency.</li></ul>
Compensation &amp; Benefits:
Summary Pay Range:
$118,860.00 - $190,176.00
Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.<ul><li>
Medical, dental, and vision benefits*</li><li>
Paid time off plan (Vacation, Holidays, Volunteer, etc.)*</li><li>
401(k) savings plans*</li><li>
Health Savings Account (HSA)*</li><li>
Flexible Spending Accounts (FSAs)*</li><li>
Health Lifestyle Programs*</li><li>
Employee Assistance Program*</li><li>
Voluntary Benefits and Employee Discounts*</li><li>
Career Development*</li><li>
Incentive bonus*</li><li>
Disability benefits</li><li>
Life Insurance</li><li>
Parental leave</li><li>
Adoption benefits</li><li>
Tuition Reimbursement</li></ul>
<ul><li>These benefits also apply to part-time employees</li></ul>
Additional information:
<ul><li>This position requires the successful candidate to work full time, 5 days per week in the Nashville main office.</li></ul>
This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of &ldquo;essential job functions&rdquo; as that term is defined by the Americans with Disabilities Act.
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
Posting Dates:
April 2, 2026 - April 9, 2026
Any offer of employment is conditioned upon the successful completion of a drug screen.
Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.
Not ready to apply? Join our Talent Community.</div>

Business Process Analyst - CFIS

MetroStar

<div>
 
 As a
 
 Sr. Business Process Analyst III
 
 , you&rsquo;ll analyze and optimize the operational processes that power mission-critical communications and technology services, with the goal of driving measurable impact across the federal government. Our engineering and operations division is responsible for ensuring secure, reliable, and highly available systems that support essential government functions, and you&rsquo;ll strengthen that mission by streamlining workflows, improving operational efficiency, and implementing standardized procedures and performance metrics that enhance incident response and long-term service reliability.
 
 
 We know that you can&rsquo;t have great technology services without amazing people. At MetroStar, we are
 
 obsessed
 
 with
 
 
 our people and have led a two-decade legacy of building the best and brightest teams. Because we know our future relies on our deep understanding and relentless focus on our people, we live by our mission: A passion for our people. Value for our customers.
 
 
 If you think you can see yourself delivering our mission and pursuing our goals with us, then check out the job description below!
 
 
 
 What you&rsquo;ll do:
 
 
 <ul>
 <li>
 Analyze operational workflows across engineering, cybersecurity, and service support teams to identify process gaps and improvement opportunities
 </li>
 <li>
 Map, document, and standardize operational processes supporting mission-critical communications and IT services
 </li>
 <li>
 &nbsp;Evaluate incident response, escalation, and service request workflows to improve response times and operational efficiency
 </li>
 <li>
 Facilitate working sessions with engineering and operations teams to refine procedures and implement improved workflows
 </li>
 <li>
 Develop process maps, SOPs, playbooks, and operational documentation supporting technical operations
 </li>
 <li>
 Define and track operational metrics and performance indicators that measure service reliability and operational effectiveness
 </li>
 <li>
 Analyze ticketing, monitoring, and operational data to identify trends and drive continuous improvement initiatives
 </li>
 <li>
 Coordinate process improvements with technical leads and program leadership to ensure seamless operational integration
 </li>
 <li>
 Capture lessons learned from incidents and operational events and incorporate improvements into standard procedures
 </li>
 <li>
 Provide recommendations to leadership that strengthen operational readiness, reliability, and mission continuity
 </li>
 </ul>
 
 
 What you&rsquo;ll need to succeed:
 
 
 <ul>
 <li>
 Active TS/SCI clearance and ability to operate in a highly secure, mission-critical government environment
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Information Systems, Engineering, or related discipline. Additional relevant experience may substitute for degree requirements.
 </li>
 <li>
 10+ years of experience in business process engineering/analysis, operational process improvement, or service delivery optimization supporting enterprise IT or mission operations environments
 </li>
 <li>
 Demonstrated experience analyzing and improving operational workflows supporting engineering, infrastructure, cybersecurity, or service operations teams
 </li>
 <li>
 Experience developing process documentation, SOPs, operational playbooks, and workflow diagrams (BPMN, Visio, Lucidchart, or similar tools)
 </li>
 <li>
 Experience facilitating cross-functional operational improvement initiatives involving engineering, operations, and leadership stakeholders
 </li>
 <li>
 Familiarity with IT operations environments utilizing monitoring, observability, and ticketing platforms (e.g., Splunk, SolarWinds, Jira, or similar systems)
 </li>
 <li>
 Experience improving incident management, escalation workflows, or operational response processes
 </li>
 <li>
 Ability to develop and track operational performance metrics and service delivery KPIs
 </li>
 <li>
 Strong communication skills with the ability to translate technical workflows into standardized operational processes
 </li>
 </ul>
 
 SALARY RANGE: &nbsp;$165,000 - $207,000
 
 
 The salary range for this position is determined based on qualifications, skills, and relevant experience. The final salary offered will be determined based on several factors including:&nbsp;
 
 <ul>
 <li>
 The candidate's professional background and relevant work experience
 </li>
 <li>
 The specific responsibilities of the role and organizational needs
 </li>
 <li>
 Internal equity and alignment with current team compensation
 </li>
 <li>
 This role is also eligible for additional compensation, subject to the terms and policies of MetroStar, which may include:
 </li>
 <ul>
 <li>
 Performance-based bonuses
 </li>
 <li>
 Company-paid training and/or certifications
 </li>
 <li>
 Referral bonuses
 </li>
 </ul>
 </ul>
 
 
 To apply for this position, please submit your resume via the form below or through our careers page:&nbsp;https://www.metrostar.com/jobs/
 
 
 
 
 Application Deadline:&nbsp;
 
 Applications will be accepted on a rolling basis until the position is filled; candidates are encouraged to apply as early as possible for full consideration.
 
 
 
 Additional Compensation
 
 : This role may also be eligible for bonuses and/or additional incentives based on individual and company performance.
 
 
 
 Benefits
 
 : All full-time employees are eligible to participate in our benefits programs:
 
 <ul>
 <li>
 Health, dental, and vision insurance
 </li>
 <li>
 401(k) retirement plan with company match
 </li>
 <li>
 Paid time off (PTO) and holidays
 </li>
 <li>
 Parental Leave and dependent care
 </li>
 <li>
 Flexible work arrangements
 </li>
 <li>
 Professional development opportunities
 </li>
 <li>
 Employee assistance and wellness programs
 </li>
 </ul>
 
 Like we said,
 
 we are
 
 big fans of our people. That&rsquo;s why
 
 we offer
 
 a generous benefits package, professional growth, and valuable time to recharge. Learn more about our company culture code and benefits. Plus, check out our accolades.
 
 
 
 Commitment to Non-Discrimination
 
 
 All qualified applicants will receive consideration for employment based on merit and without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, status as a protected veteran, or any other status protected by applicable federal, state, local, or international law.
 
 
 &nbsp;
 
 What we want you to know:
 
 
 
 In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
 
 
 &nbsp;
 
 Not ready to apply now?&nbsp;
 
 
 
 Sign up to join our newsletter here.
 
</div>

Sr. Business Process Analyst III (6456)

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