business process specialist

Hays Specialist Recruitment Limited

Business Process Analyst (SAP S/4 HANA) Macclesfield 3 on site x 2 remote per week .Duration of Contract: 6 Months + poss extension Pay Rate: £500 (Outside IR35) Overview: You will be a key member of the Process Excellence team, driving the introduction and use of business process methods and tools to ensure the success of the design, implementation and use of business processes on major projects including SAP S/4HANA. You will bring experience of business process execution and problem-solving to support transformational change. Able to work with a network of stakeholders to inform requirements and change impacts, develop a forward plan and drive plan delivery. What we are looking for A strong process mapper that enjoys working in technology change or a Business Analyst with a strong process capability. Both with the ability to drive success through a project success mindset.Essential Skills Strong process mapping / process improvement skills & experience <ul> <li>Possess a strong process improvement / analytical mindset</li><li>Experience of using or managing BPM applications</li><li>Demonstrable experience applying Lean, Six Sigma, or comparable continuous improvement methodologies</li><li>Practical exposure to SAP S/4HANA, ERP change programmes or other system/technology-based projects</li><li>Strong excel skills (data analysis & insight, pivot tables and vlookups)</li><li>Confident workshop facilitator</li><li>Excellent networking, collaboration, and communication skills</li><li>Confident in engaging with stakeholders</li></ul> Desirable for the role <ul> <li>Experience in providing training and coaching</li><li>Experience of working with risk, controls or audit</li><li>Lean Six Sigma certification (Green Belt or above)</li><li>Experience working in Finance, Supply Chain and Data environments</li></ul> Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Business Process Analyst SAP S/4 Hana

GE HealthCare

<div><h1 class="jobSectionHeader">Job Description Summary</h1>
As a Service Business Operation Specialist, you will play a pivotal role in driving operational excellence across the service lifecycle and will be at the heart of our service ecosystem by ensuring data integrity, digitalization, standardization, process efficiency, and customer satisfaction. it's a launchpad for developing deep expertise in service business operations. You&rsquo;ll gain exposure to international teams, sharpen your analytical and communication skills, and contribute to meaningful improvements in how we serve our customers. 
 
In this dynamic role, you will: 
 
<ul><li>Own the Installed Base Lifecycle: From asset registration to end-of-life, manage and maintain accurate records that power our service operations.</li><li>Ensure Data Accuracy &amp; Timely Billing: Enter and validate customer information, warranties, and contracts in our Service ERP system to enable precise billing for both contract and non-contract services.</li><li>Drive System Excellence: Support data remediation and updates in Service CRM and ServiceMax, and contribute to seamless Channel Partner/Distributor transitions.</li><li>Lead Data Quality Initiatives: Manage data cleanup, migration, and verification activities to uphold operational standards.</li><li>Collaborate Across Functions: Work closely with cross-functional teams to align on data accuracy and streamline service processes.</li></ul><h1 class="jobSectionHeader">
Job Description</h1>
Roles&amp; Responsibilities<ul><li>
Load, update, and maintain GEHC customer service contracts and warranties in all applicable Service ERP systems, including additions, deletions, and modifications.</li><li>
Ensure timely and accurate system and tax legal billing for both contract and non-contract services as per customer requests, minimizing delays and discrepancies.</li><li>
Maintain database accuracy by supporting field teams, internal stakeholders, and external customers via phone and email.</li><li>
Collaborate with Field Service Sales, Service Delivery, Service Marketing, and Commercial teams to resolve technical and process-related challenges.</li><li>
Assist Finance and Cash Collection teams in resolving customer disputes, including concessions, penalties, write-offs, and credit notes.</li><li>
Initiate and drive process improvement projects to standardize operations and enhance efficiency.</li><li>
Support the transition of distributors to Channel Partner ServiceMax by preparing data, executing cleanup activities, and managing migration in coordination with multiple stakeholders.</li><li>
Provide quarterly visibility into contract and non-contract profitability, highlighting areas for pricing optimization.</li><li>
Assist Finance teams during month-end, quarter-end, and year-end closing processes.</li><li>
Deliver prompt and effective support for all contract and non-contract related customer inquiries.</li><li>
Complete all required Quality &amp; Compliance training within defined deadlines.</li><li>
Follow Quality Assurance processes by properly archiving all relevant documentation, including proposals, signed contracts, service reports, and invoices.</li><li>
Comply with GEHC&rsquo;s Quality Manual, Management System, Policies, Goals, and all applicable laws and regulations.</li></ul>
Required Qualifications &amp; Requirements<ul><li>
Bachelor&rsquo;s degree in Business Administration, Finance, Economics, Engineering, or a related field.</li><li>
Minimum of 3 years of relevant professional experience in operations, service, or data management.</li><li>
Strong command of English, both written and verbal.</li><li>
Excellent organizational and time management skills.</li><li>
Proven ability to prioritize tasks, meet deadlines, and maintain attention to detail.</li><li>
Comfortable managing multiple tasks and adapting to changing priorities in a fast-paced environment.</li><li>
Ability to thrive in a dynamic, routine and high-volume work setting.</li><li>
Demonstrates a strong sense of urgency and ownership.</li><li>
Strong analytical and communication skills; able to engage effectively with internal and external stakeholders at all levels.</li><li>
Self-motivated with a proactive approach to problem-solving and decision-making.</li><li>
Focused on continuous improvement and eliminating non-value-added activities.</li></ul><h1 class="jobSectionHeader">
Additional Information</h1><div><div><div><div><div><div><div>
Relocation Assistance Provided: No</div></div></div></div></div></div></div></div>

Service Business Operation Specialist

Boehringer Ingelheim

<div></div><div><div><div><div>The PCP/Endo Business Specialist is responsible for developing and implementing a plan for maximizing net sales of BIPI and co-promoted diabetes products that aligns with direction from BIPI commercial leadership and with BIPI guidelines, policies, and directives. The PCP/Endo Business Specialist will conduct their business with key targeted healthcare providers and community hospitals, and may have additional responsibilities in teaching hospitals, federal and military hospitals, managed health care facilities, group purchasing organizations, integrated delivery networks, etc.
As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees.
</div></div><div><div><h2 class="jobSectionHeader">Duties &amp; Responsibilities
</h2></div><div><ul><li>Utilizes product knowledge and demonstrated selling skills in order to influence targeted health care professionals to support the use of BIPI promoted diabetes products. Executes brand strategies to ensure that company sales and marketing messages are delivered appropriately to customers. Establishes and maintains effective communication/cooperation/coordination with co-promotion partners and BIPI employees.
</li><li>Completes pre-call plans to meet key stakeholder needs. Builds discussion around customer needs and opportunities. Fosters customer network development and communication. Has accurate and timely follow-up discussions with customers. Fosters ongoing trust with customer as relationship develops. Uses appropriate BIPI Sales Training techniques to facilitate the customer decision making process. Coordinates the engagement of healthcare providers through a range of personal and non-personal channels, according to customer preferences.
</li><li>Identifies top plans for customers. Engages customers in comprehensive discussions on the payer environment, co-pays, and formulary access. Works with Managed Care Area Managers to generate and sustain support for products on MCO formularies. Develops and influences an extended team to pull-through MCO decisions. Delivers on &quot;continuation of care&quot; model, including discharge protocol, treatment algorithms, disease management, etc.
</li><li>Analyzes qualitative and quantitative territory information to optimize territory business plan and customer calls. Monitors local market conditions for changes that impact business. Develops plans to optimize allocation of key resources, including samples, co-pay cards, funds for speaker programs, and funds for in-office meals. Adjusts implementation plans on a regular basis (speaker mgmt., advocate development, etc.). Leverages opportunities that meet both territory and brand tactics. Utilizes supporting analysis tools to plan activity, report and monitor resource utilization, and maintain account and customer records. Completes all administrative responsibilities as directed by management. Successfully completes all Sales Training requirements.
</li><li>Identifies thought leaders, innovators and advocates to support BIPI products. Works with trained speakers for diabetes topics and products. Provides feedback and follow-up to speakers and attendees. Initiates contacts and network-building among advocates and customer groups. Develops plans to develop speakers and thought leaders. Manages programs and budgets to stay within standards.
</li><li>Works effectively with all customer-facing roles (i.e. Account teams, Medical teams, etc.) in a given geography to meet customer needs and deliver net sales objectives. Demonstrates strong collaboration and communication as customers evolve and ownership of accounts transition from traditional to account based.
</li><li>Performs all Company business in accordance with all regulations (e.g., EEO, FDA, DEA, OSHA, PDMA, EPA, PhRMA, etc.) and Company policy and procedures. When violations are noted/observed they are to be immediately reported to management. Demonstrates high ethical and professional standards with all business contacts in order to maintain BIPI's excellent reputation within the medical and pharmaceutical community.
</li></ul></div></div><div><div><h2 class="jobSectionHeader">PCP/Endo Business Specialist Requirements
</h2></div><div>Bachelor's degree from an accredited institution is preferred.
A minimum of two (2) years successful sales and/or marketing experience in pharmaceutical/healthcare industry, pharmacy, B2B, customer engagement services or equivalent
Experience in diabetes therapeutic area preferred.
History of successful performance
Meets expectations for the key competencies required for this role
Proficiency in Excel, Word, Outlook, and database applications
Ability to travel (may include overnight travel)
Should reside in territory geography or be willing to relocate; exceptions to be granted by senior sales leadership.
Valid Driver's License and an acceptable driving record
Authorization and ability to drive a Company leased vehicle or authorized rental vehicle.
Physical Demands / Surroundings
Daily Travel within territory throughout the work day with multiple stops and visits to office buildings, hospitals and clinics. Going up and down stairs, bending, walking and lifting above head to shelf pharmaceutical material or goods. Periodic overnight travel for training and meetings. Intermittent repetitive lifting up to 40 lbs.
Visual Demands
Pass state motor vehicle vision requirement to operate motor vehicle. Must be able to work both with external and internal customers. Comfortable in new environments and adverse conditions.
Temperaments/Mental Requirements
Must be able to work with diverse groups of people in similar roles, interact with medical practitioners, business partners, manage stress and conflict associated with gaining access to physicians in a highly competitive environment.
Level of Proficiency
Must have the ability to learn and retain complex material, pass tests demonstrating product and disease-related knowledge and deliver content to physicians verbally in a clear, effective and accurate manner in strict compliance with regulatory and other requirements.
Attendance / Schedule
At least 40 hours per week, requires morning and evening flexibility as necessary to meet physician&rsquo;s schedules and coordinate evening speaker programs &ndash; Must be able to function in a self-directed work environment.
Proficient in remote engagements with key customers via video conferencing platforms. Able to deliver clear and compliant sales presentations remotely using video, phone and digital media applications. Understands how to build customer relationships that facilitate live and virtual engagement opportunities.
These physical and mental requirements represent a sampling of the physical / mental requirements considered essential to the position. Although this is an accurate representation, it is by no means complete and may be changed or updated as needed.
It is an essential function of/minimum qualification for this position that the employee/applicant be eligible and authorized under all U.S. Export Laws (defined below): a) to be employed by the Company; and b) to receive any technology from the Company that may be required to perform the duties of this position or to which an applicant/employee may, by virtue of holding such position, be provided access by the Company or any third parties during the course of employment. &ldquo;Export Laws&rdquo; means the Export Administration Regulations (&ldquo;EAR&rdquo;) of the U.S. Commerce Department&rsquo;s Bureau of Industry and Security, presently at 15 CFR &sect;&sect; 730-799, and the economic sanctions regulations of the U.S. Treasury Department&rsquo;s Office of Foreign Assets Control (OFAC), presently at 31CFR Chapter V, as they may be amended from time to time.
</div></div><div><div><h2 class="jobSectionHeader">Executive PCP/Endo Business Specialist Requirements
</h2></div><div>Bachelor's degree from an accredited institution preferred
A minimum of five (5) years successful sales and/or marketing experience in pharmaceutical/healthcare industry, pharmacy, B2B, customer engagement services or equivalent
Experience in diabetes therapeutic area preferred
History of successful performance
Meets expectations for the key competencies required for this role
Proficiency in Excel, Word, Outlook, and database applications
Ability to travel (may include overnight travel)
Should reside in territory geography or be willing to relocate; exceptions to be granted by senior sales leadership.
Valid Driver's License and an acceptable driving record
Authorization and ability to drive a Company leased vehicle or authorized rental vehicle.
Physical Demands / Surroundings
Daily Travel within territory throughout the work day with multiple stops and visits to office buildings, hospitals and clinics. Going up and down stairs, bending, walking and lifting above head to shelf pharmaceutical material or goods. Periodic overnight travel for training and meetings. Intermittent repetitive lifting up to 40 lbs.
Visual Demands
Pass state motor vehicle vision requirement to operate motor vehicle. Must be able to work both with external and internal customers. Comfortable in new environments and adverse conditions.
Temperaments/Mental Requirements
Must be able to work with diverse groups of people in similar roles, interact with medical practitioners, business partners, manage stress and conflict associated with gaining access to physicians in a highly competitive environment.
Level of Proficiency
Must have the ability to learn and retain complex material, pass tests demonstrating product and disease-related knowledge and deliver content to physicians verbally in a clear, effective and accurate manner in strict compliance with regulatory and other requirements.
Attendance / Schedule
At least 40 hours per week, requires morning and evening flexibility as necessary to meet physician&rsquo;s schedules and coordinate evening speaker programs &ndash; Must be able to function in a self-directed work environment.
Proficient in remote engagements with key customers via video conferencing platforms. Able to deliver clear and compliant sales presentations remotely using video, phone and digital media applications. Understands how to build customer relationships that facilitate live and virtual engagement opportunities.
These physical and mental requirements represent a sampling of the physical / mental requirements considered essential to the position. Although this is an accurate representation, it is by no means complete and may be changed or updated as needed.
It is an essential function of/minimum qualification for this position that the employee/applicant be eligible and authorized under all U.S. Export Laws (defined below): a) to be employed by the Company; and b) to receive any technology from the Company that may be required to perform the duties of this position or to which an applicant/employee may, by virtue of holding such position, be provided access by the Company or any third parties during the course of employment. &ldquo;Export Laws&rdquo; means the Export Administration Regulations (&ldquo;EAR&rdquo;) of the U.S. Commerce Department&rsquo;s Bureau of Industry and Security, presently at 15 CFR &sect;&sect; 730-799, and the economic sanctions regulations of the U.S. Treasury Department&rsquo;s Office of Foreign Assets Control (OFAC), presently at 31CFR Chapter V, as they may be amended from time to time</div></div></div></div>

PCP/Endo Business Specialist-West Palm Beach

CROZIO

We are seeking a Business Process Analyst with a passion for process optimization, continuous improvement, and digital transformation. The ideal candidate will possess a strong understanding of Lean Six Sigma principles, process modelling, and automation tools to analyze, streamline, and enhance organizational workflows.

The role requires a blend of analytical thinking, technical capability, and strong communication skills to drive operational excellence across departments.

Key Responsibilities

Map, analyze, and redesign existing business processes using BPMN 2.0 standards.

Identify process bottlenecks, inefficiencies, and improvement opportunities through Lean Six Sigma methodologies (DMAIC / Kaizen).

Develop and implement continuous improvement frameworks to enhance productivity and reduce costs.

Collaborate with cross-functional teams (IT, Operations, Finance, HR, Sales) to gather requirements and define business needs.

Support automation initiatives using tools like n8n, Power Automate, UiPath, or Odoo Workflow.

Define and track KPIs and performance metrics to measure the effectiveness of process changes.

Prepare detailed SOPs, process documentation, and workflow diagrams for process governance.

Assist in ERP/CRM implementation and ensure process alignment across digital systems.

Conduct training and awareness sessions on Lean and Continuous Improvement practices.

Partner with leadership to translate strategic goals into actionable process improvement initiatives

Business Process Analyst (Lean Six Sigma Preferred)

Value Engineering

Key Responsibilities:<ul><li>Develop, maintain, and manage comprehensive process documentation and flowcharts.</li><li>Collaborate with cross-functional teams to capture process steps, dependencies, and improvements.</li><li>Use tools such as Microsoft Visio, Lucid chart, or Zapier Canvas to visualize workflows.</li><li>Identify inefficiencies and suggest improvements to enhance operational performance.</li><li>Ensure all documentation is accurate, up-to-date, and easily accessible to stakeholders.</li><li>Manage multiple documentation projects independently while meeting deadlines.</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li><li>Minimum 2 years of experience in process documentation, process improvement, or workflow design.</li><li>Strong analytical thinking and problem-solving skills.</li><li>Excellent written and verbal communication skills.</li><li>High attention to detail and ability to work independently.</li></ul>Job Type: Full-timeWork Location: In person

Business Process Improvement Executive

Endeavor Health

Hourly Pay Range: $20.99 - $32.53 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: <ul><li>Position: 340B Business Specialist </li><li>Location: Swedish Hospital, Chicago</li><li>Full Time - 40 hours/week</li><li>Hours: Monday - Friday, 8:30am-5:00pm</li><li>Required Travel: No</li></ul> Job Summary: The primary function of this job is to provide management and business support to Pharmacy Services leadership and staff regarding financial management, compliance, and operational functions of the 340B program including hospital, infusion centers, and retail pharmacy areas. This individual will provide data and analytical support to Department of Pharmacy, including but not limited to report generation, data analysis, trend monitoring, program integrity, financial optimization, and decision support. This individual will be tasked with configuration and maintenance of software systems, providing support for daily operations to maintain compliant 340B practices, and other projects as assigned by the 340B Program Manager or Pharmacy leadership. What you will need : <ul><li> License: Current Illinois Registered Pharmacy Technician preferred </li><li> Education: Associates Degree </li><li>Minimum of 1-2 years' being proficiently trained in Microsoft Office Software, specifically Microsoft Outlook and Excel</li><li>Minimum of 1-2 years' auditing record experience</li><li>Minimum of 1-2 years' excellent communication skills with ability to develop cross-departmental professional relationships</li></ul> What you will do : <ul><li>Ensures compliant purchasing of 340B medications and provides real-time guidance to pharmacy buyers and staff on purchasing, inventory management, and other practices which maximize 340B compliance and ensure financial stewardship for the organization.</li><li>Ensures HRSA requirements for program qualifications are met. Works to continuously improve 340B program performance through program surveillance and identification of program optimization opportunities.</li><li>Deals discreetly with large amounts of sensitive, confidential information and ensures data integrity.</li><li>Participates in appropriate committees/meetings related to the 340B program, including taking meeting minutes as needed.</li><li>Assists with and documents results of regular 340B audits and data analysis to identify any areas of risk and prevent a compliance breach.</li></ul> Benefits: <ul><li>Career Pathways to Promote Professional Growth and Development</li><li>Various Medical, Dental, and Vision options, including Domestic Partner Coverage</li><li>Tuition Reimbursement</li><li>Free Parking at designated locations</li><li>Wellness Program Savings Plan</li><li>Health Savings Account Options</li><li>Retirement Options with Company Match</li><li>Paid Time Off and Holiday Pay</li><li>Community Involvement Opportunities</li></ul> Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit . When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( ) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best". Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all. EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.

340B Business Specialist

Akima

<div>Company Overview:

Work Where it Matters 
Systems Intelligence, an Akima company, is not just another federal IT contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. 
At Systems Intelligence, the work you do every day makes a difference in the lives of our 15,000 I&ntilde;upiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. 
For our shareholders, Systems Intelligence provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. 
For our government customers, Systems Intelligence delivers innovative information technology solutions that evolve and modernize IT infrastructures. 
As a Systems Intelligence employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.
Description:

The Business Analyst II supports the FDA Records Management project by assisting in the analysis, documentation, and validation of business and functional requirements. This entry-to-mid-level role provides essential coordination between business users, records management staff, and IT developers to ensure that upgraded or new systems align with operational needs and federal records management regulations. The analyst will help document current processes, gather user feedback, and support testing and implementation activities under the guidance of senior staff.
Responsibilities:
<ul><li>Assist in gathering, documenting, and managing business and functional requirements for records management and document control systems.</li><li>
Participate in stakeholder interviews and working sessions to understand user needs and system pain points.</li><li>
Help map current (&ldquo;as-is&rdquo;) processes and document proposed (&ldquo;to-be&rdquo;) workflows.</li><li>
Support development of user stories, acceptance criteria, and requirements traceability matrices (RTMs).</li><li>
Collaborate with the project team to ensure business needs are accurately reflected in system configurations and design.</li><li>
Assist in preparing business process diagrams, and other supporting documentation.</li><li>
Participate in test case development, user acceptance testing (UAT), and validation of system enhancements.</li><li>
Support records governance and compliance documentation in alignment with FDA, NARA, and federal mandates.</li><li>
Contribute to training, communications, and activities related to new or updated system features.</li><li>
Maintain organized documentation and assist with project reporting and tracking activities.</li></ul>
Qualifications:
<ul><li>Bachelor&rsquo;s degree in Information Systems, Business Administration, or related field.</li><li>
3-5 years of experience supporting business or systems analysis, preferably within a federal or regulated environment.</li><li>
Foundational understanding of records or content management concepts.</li><li>
Strong analytical, problem-solving, and documentation skills.</li><li>
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Visio).</li><li>
Excellent written and verbal communication skills and attention to detail.</li></ul>
Desired Qualifications:<ul><li>
Exposure to electronic content or records management systems (e.g., OpenText, SharePoint and Microsoft products).</li><li>
Familiarity with Agile methodologies or hybrid SDLC processes.</li><li>
Basic understanding of federal records management policies and data governance principles.</li></ul>
Benefits Information: Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees. Pay Range: $115,000 - $125,000.00 Job ID: 2025-20169 Work Type: Remote</div>

Business Process Analyst II

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