business project manager

JPMorganChase

<div>JOB DESCRIPTION 
 
 
The Business Transformation Office (BTO) leads critical change initiatives that create tangible value for clients and advisors in the Wealth Management business. Our programs are sponsored by senior executives and are aligned with key business priorities. The team collaborates with Senior Management, Front Office Advisors, Product Specialists, Legal, Technology, and Marketing to implement complex, transformational change. 
As the Executive Director, Business Transformation Project Manager in our Wealth Management team, you will define, refine, and deliver transformation strategies to meet the needs of our global business. Demonstrating thought leadership and best practices, you will leverage your deep understanding of business transformation and strong analytical acumen to make informed decisions that deliver to each of our businesses. If you are intellectually curious and have a passion for guiding solutions across organizational boundaries, you may be the perfect fit for our team.
Job Responsibilities<ul><li>
Drive the execution the of major change initiatives in partnership with the Field, Product Solutions, Marketing, Communications, Service and Operations, Legal, Finance, and Technology</li><li>
Define and implement business solutions in the context of existing business operating models, products and platforms, and regulatory constraints that meet business objectives and timing constraints</li><li>
Establish and manage robust governance to ensure ongoing leadership, efficient decision-making and partner engagement, as well as approvals via relevant committees</li><li>
Define program structure, including discrete workstreams, and engage leads to agree on deliverables, build detailed execution plans and understand risks and dependencies</li><li>
Lead subject matter experts and functional partners through project lifecycles and governance tollgates by leveraging approaches in process re-engineering, organizational design, program and change management, as well as internal and client communication or training</li><li>
Create transparency around risks, gaps, and opportunities and report in a simple, compelling way</li><li>
Manage and develop more junior staff, and participate in recruiting</li></ul>
Required qualifications, capabilities, and skills<ul><li>
Ability to translate complex business strategies into practical execution plans, leveraging experience driving large-scale transformation</li><li>
Deep experience leading end-to-end implementation projects including assessment, planning, current-state analysis, strategy and design, operating model definition</li><li>
Knowledge of the Wealth Management business, including client segments, operating models, and current trends</li><li>
Ability to foster strong partnerships across the organization, and lead meetings with senior stakeholders
</li><li>Track record for building and managing high performing teams</li><li>
Experience in strategic consulting, management consulting, or business transformation</li><li>
10+ years of experience in project management</li></ul>
Preferred qualifications, capabilities, and skills<ul><li>
Maintain a positive attitude and act as team player while delivering on high priority, time sensitive initiatives</li><li>
Demonstrate personal initiative, ownership, and accountability</li></ul>
ABOUT US 
 
 
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans 
 
 
ABOUT THE TEAM 
 
 
<div>Our Consumer &amp; Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions &ndash; all while ranking first in customer satisfaction. 
</div><div></div> 
<div>We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.</div></div>

J.P. Morgan Wealth Management - Executive Director, Business Transformation Project Manager

Pacific Shipyards International, LLC

<div>Pacific Shipyards International (PSI) is searching for an experienced
 
Commercial Project Manager to join our ship repair team in Hawaii. 
 
Position Title: Project Manager 
Reports To: Vice President of Programs 
Location: Honolulu, Hawaii 
 
Position Summary 
We are seeking a highly qualified Commercial Project Manager (PM) to join our Project Management team. The Project Manager will report to the Vice President of Programs and is responsible for the management and execution of commercial ship repair projects ranging from $1M to $20M in value. 
 
The PM serves as the primary point of contact for customers and is responsible for the overall financial, contractual, and operational performance of assigned projects. This position requires strong leadership, communication, and business acumen to ensure projects are executed safely, on schedule, within budget, and in accordance with customer and contractual requirements. 
 
The ideal candidate will thrive in a dynamic, fast-paced environment and possess the ability to manage multiple stakeholders, coordinate cross-functional teams, and successfully navigate project risks, scope changes, and customer expectations while maintaining project profitability and customer satisfaction. 
 
The PM must establish and maintain effective working relationships with customers, owners, estimators, engineers, subcontractors, supervisors, and production personnel. Experience with contract administration, project controls, forecasting, scheduling, change management, and customer relationship management is essential. Experience in commercial ship repair, shipbuilding, industrial construction, marine services, or related industries is highly desirable. 
 
Essential Duties &amp; Responsibilities
<ul><li>Serve as the primary customer point of contact throughout project execution.
</li><li>Manage all aspects of assigned ship repair &amp; commercial projects, including scope, schedule, budget, risk, quality, and customer satisfaction.</li>
<li>Lead project planning efforts, including scheduling, resource allocation, forecasting, and execution strategies.</li>
<li>Monitor and manage project financial performance, including budgets, labor utilization, cost control, revenue realization, and profitability.</li>
<li>Develop, negotiate, and administer contract modifications, change orders, and growth work opportunities.</li>
<li>Coordinate activities between production, engineering, planning, procurement, quality, subcontractors, and customer representatives.</li>
<li>Identify project risks and implement mitigation strategies to support successful project outcomes.</li>
<li>Lead project meetings with customers, management, and internal stakeholders to communicate project status, priorities, and performance.</li>
<li>Ensure compliance with safety, environmental, quality, and contractual requirements</li>
<li>Support proposal development, estimating efforts, and customer relationship management activities as required.</li>
<li>The Commercial PM may be assigned other duties as required, including non-commercial projects.</li>
</ul>
 
Education/Training/Skills:
<ul><li>Bachelor of Science in engineering or related field or equivalent work experience</li>
<li>Minimum requirement of 10 years of ship repair or marine industry experience</li>
<li>Minimum requirement of 5 years of project management experience</li>
<li>PMP certification desirable</li>
<li>Knowledge of managing federal contracts</li>
<li>Knowledge of shipboard lock-out tag-out procedures</li>
<li>Previous experience or training in work sequencing and scheduling</li>
<li>Excellent written and verbal communication skills</li>
<li>Proficient with Microsoft Word, Excel, and Project or similar scheduling software</li>
</ul>
 
Qualification/Requirements:
<ul><li>Must show proof of legal right to work in the United States and US Citizenship due to security clearance required for base access</li>
<li>Must be able to obtain a Transportation Worker Identification Credential (TWIC)</li>
<li>Must be able to obtain a Defense Biometric Identification System (DBIDS) Credential to gain access to federally controlled work sites</li>
<li>All candidates must submit to and pass a post-offer drug screening and background check before employment begins.
</li><li>Valid State of Hawaii REAL ID-Compliant Drivers&rsquo; License in good standing or a valid U.S. Passport in addition to a valid Hawaii Driver&rsquo;s License, if you do not have a REAL ID-Compliant Driver&rsquo;s License, class 3 or higher</li>
<li>Candidates must have access to reliable transportation to get to work and other job sites on time for the start of shift</li>
<li>Must be flexible in work hours</li>
</ul>
 
Pacific Shipyards International, LLC Expectations of Employee:
<ul><li>Is committed to the company values and adheres to all policies and procedures</li>
<li>Performs duties of his/her job as assigned</li>
<li>Maintains a positive and respectful attitude and conduct her/himself with integrity and in a polite, professional manner treating customers and co-workers courteously and respectfully</li>
<li>Communicates regularly with Officers, Managers &amp; Supervisors about the different divisions and department&rsquo;s issues</li>
<li>Consistently be on time for work, meetings and appointments and deliver work projects by assigned due dates</li>
<li>Maintain assigned work areas in a clean and orderly fashion</li>
<li>Maintain and ensure the safety of all assigned equipment</li>
<li>Perform all duties in conformance to appropriate safety and security standards</li>
<li>Meet productivity goals and quality standards as set by management</li>
</ul>Pay Range: $90,000-$130,000 annual salary to commensurate with experience. 
 
Our Values 
Legacy: Family-owned throughout its history, PSI strives to fulfill the goals that motivated our founder in 1944: we dedicate ourselves wholly to caring for our customers so that they can continue to serve our community. 
Commitment: PSI approaches every project with teamwork, determination, and focus. Commitment makes it possible for the most challenging of projects to be completed safely and on-time to consistently exceed our customer&rsquo;s expectations. 
Integrity: Transparency, humility, and accountability are critical to every facet of our business. Leading with integrity allows PSI to continue to operate as the highest-performing commercial shipyard in the state. 
Loyalty: At PSI, every employee relies on teammates without question and supports each other without pretense. Built on the foundations of trust, loyalty to one another is paramount. 
We hope you will consider joining our team!
 
Qualified candidates are encouraged to visit www.pacificshipyards.com.</div>

Commercial Project Manager

flydubai

<div>MAIN OBJECTIVE OF ROLE:
<div>
To oversee the Procurement &amp; Technology portfolio, ensuring alignment with strategic priorities and compliance with governance standards, while monitoring initiative progress, validating business cases, and ensuring proper documentation and budget approvals.</div>
KEY RESPONSIBILITIES:
<ul><li>Provides strategic oversight and direction for the entire portfolio, ensuring alignment with departmental and flydubai&rsquo;s objectives.</li><li>
Leads the portfolio review process, ensuring timely and accurate reporting on key metrics such as budget, timelines, risks, and outcomes, while providing updates on portfolio status, performance, key milestones, potential roadblocks, and necessary corrective actions.</li><li>
Verifies and approves all relevant documents and ensure budget approvals are completed before submitting for the final sign-off.</li><li>
Acts as a liaison between the Chief and departments under their supervision, ensuring smooth communication and timely updates on critical updates.</li><li>
Collaborates with other departments to identify interdependencies, mitigate risks, and drive synergy across the flydubai portfolio.</li><li>
Validates all business cases and feasibility studies in coordination with department heads to ensure sound decision-making.</li><li>
Tracks and manages the overall budget within the portfolio, ensuring compliance with corporate financial governance and budgetary controls, while ensuring efficiency and alignment with organizational objectives.</li><li>
Supports decision-making by providing data-driven analysis and recommendations on key initiatives.</li><li>
Manages escalations from department heads and other key stakeholders to ensure swift resolution of issues.</li><li>
Coordinates governance activities between the portfolio and the corporate Project Management Office, ensuring alignment on processes and reporting.</li><li>
Leads cross-functional collaboration to ensure alignment on key initiatives across flydubai.</li><li>
Documents and administers corporate claims, ensuring proper record-keeping and communication with relevant departments.</li><li>
Coordinates and updates project statuses to the flydubai corporate office and explores new technologies and efficiency improvements, implementing projects within Technology and Supply chain</li><li>
Develops and implements measures and metrics tailored to support technology and supply chain improvement projects, analyzing Key Performance Indicators (KPIs) to identify key trends and makes recommendations for operational improvements.</li><li>
Liaises with external stakeholders during the investigation and implementation phases of business initiatives, while monitoring the progress and the efficiency improvement projects and provides updates to senior management.</li><li>
Identifies potential risks to the CTSC and develops strategies to mitigate these risks and ensures compliance with industry regulations and standards in all business improvement initiatives, ensuring all project initiatives align with flydubai's strategic objectives and corporate goals.</li></ul>
QUALIFICATIONS:
<ul><li>Master's Degree (2+ years)</li><li>
Aviation Business Management Specialization.</li><li>
Fluent in English</li><li>
Demonstrable experience in effectively managing projects, with a proven ability to plan, execute, and achieve desired outcomes within specified timelines. Experience in aviation within IT.</li><li>
7 - 9 years</li><li>
Project Management Professional (PMP) Certification</li></ul>
COMPETENCIES:
<ul><li>Customer Focus</li><li>
Team work</li><li>
Effective Communication</li><li>
Personal Accountability &amp; Commitment to achieve</li><li>
Resilience and Flexibility (Can do attitude)</li></ul>
ISR Requirements:
<div>
Reads and complies with the ISR policies of the Company and diligently reports any weakness or incidents to the respective Line Manager or the Information Security team. Completes all required ISR awareness sessions and follows associated guidelines in the day-to-day business operations.</div></div>

Manager - Projects Management

Easy Recruitment PK

Senior Technical Project Manager / Program Manager (Salesforce)Location: United Arab Emirates (UAE)Experience Required5&ndash;8 years of relevant experience in Technical Project Management / Program Management with strong Salesforce project delivery exposure.Employment Type: Full-timeJob SummaryWe are seeking an experienced Senior Technical Project Manager / Program Manager with a strong background in Salesforce project delivery. The ideal candidate will be responsible for managing end-to-end implementation and transformation projects, coordinating cross-functional teams, engaging stakeholders, and ensuring successful delivery within scope, timeline, and budget.The candidate must currently be based in the UAE and possess excellent communication, leadership, and stakeholder management skills.Key Responsibilities<ul><li>Lead and manage Salesforce implementation, enhancement, and integration projects.</li><li>Coordinate with business stakeholders, technical teams, vendors, and external partners.</li><li>Define project scope, timelines, milestones, risks, and resource planning.</li><li>Drive Agile/Scrum project execution and ensure timely delivery.</li><li>Monitor project performance and provide regular status updates to leadership.</li><li>Manage project governance, documentation, and reporting.</li><li>Ensure alignment between business requirements and technical solutions.</li><li>Handle escalation management, risk mitigation, and issue resolution.</li><li>Support change management and user adoption initiatives.</li><li>Collaborate closely with Salesforce architects, developers, QA teams, and business analysts.</li></ul>Required Skills &amp; Qualifications<ul><li>5&ndash;8 years of experience as a Technical Project Manager or Program Manager.</li><li>Strong experience managing Salesforce-based projects/programs.</li><li>Good understanding of Salesforce ecosystem, integrations, and CRM processes.</li><li>Proven experience in stakeholder management and cross-functional coordination.</li><li>Strong knowledge of Agile, Scrum, and project management methodologies.</li><li>Excellent communication and leadership skills.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>PMP, Scrum Master, or Salesforce certifications will be an added advantage.</li></ul>Work Location: In person

Salesforce Project Manager

The Home Depot

Position Purpose: The Gift Card Project Manager is responsible for developing implementation plans for a portfolio of projects that drive The Home Depot Gift Card sales. The Project Manager will manage multiple projects at the Program level, from Discovery through to Delivery. In addition to showing innovative thought leadership, you will be required to utilize core project management, communication, presentation and creative problem solving skills to deliver projects on time. Key Responsibilities: 50% Serve as the Business Project Manager for projects supporting Gift Card Strategic Initiatives. Responsibilities may include vendor onboarding and implementation, ongoing product management, sales analysis, assessing IT production issues, and new product development. Manage project timelines and ensure projects are delivered on-time. 15% Work with cross-functional, cross-company project teams. 10% Help the Business Owner(s) define and articulate project strategy and objectives, scope and business requirements. Think strategically, creatively - and with a customer focus - to make recommendations regarding execution strategies and potential solutions. 5% Ensure all impacted stakeholders are engaged, and manage cross-functional resources to support project execution. 10% Analyze and manage risks and interdependencies within and across Program projects/systems/resources, and formulate plausible solutions/contingency plans in consultation with stakeholders. 10% Effectively present and communicate project strategies, statuses, risks and key decisions within project teams, and stakeholder meetings. Direct Manager/Direct Reports: Position Reports to Sr. Manager, Gift Cards. No direct reports. Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Strong technical background and comfortable talking with IT Understanding of emerging commerce technologies in Mobile and Social E-commerce knowledge and experience 4-6 years of Project Management experience Proficiency in MS Office, especially Excel and Powerpoint Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: No additional education Minimum Years of Work Experience: 4 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: Proven track record of execution. Outstanding written and verbal communication skills. Excellent strategic and creative skills. Strong decision making and problem solving skills. Strong analytically with demonstrated financial and business planning skills. Influential; practiced in negotiating with others in ways that result in win-win outcomes.

Project Manager Gift Card Operations

EverPass Media

<div>EverPass Media is redefining the role of TVs in businesses by blending exclusive top-tier sports and entertainment with unmatched marketing innovation. With a focus on premium content like NFL Sunday Ticket, smart promotions, and seamless partnerships, we offer a cloud-based platform that combines ease of use with advanced functionality and reliability. We're empowering business owners to control their content like never before, ensuring their screens are more than just TVs&mdash;they're key to engaging, entertaining, and understanding their customers to help drive business results. We are poised to leverage our strong leadership, innovative technology, and strategic partnerships to become the go-to destination for on-premise entertainment and marketing.

Position Overview: Sr. Project Manager

The Senior Project manager will lead complex, cross-functional initiatives that drive strategic business objectives. The Senior Project Manager will oversee projects from initiation through completion, ensuring delivery on time, within scope, and within budget while maintaining high standards of quality and stakeholder satisfaction.

Reporting to the Director, Sales Execution, the Senior Project Manager works closely with internal and external stakeholders to ensure alignment and execution across the business for key initiatives, driving optimal business outcomes while building and maintaining a solid communication framework for project goals, status, risks, and delivery.

This role requires exceptional leadership, communication, organizational, and problem-solving skills, with the ability to influence stakeholders across multiple departments and levels of the organization.

Key Responsibilities

Project Leadership &amp; Delivery
<ul>
<li>Lead multiple concurrent projects and programs with varying levels of complexity and business impact.</li>
<li>Define project scope, objectives, timelines, milestones, budgets, and success criteria.</li>
<li>Develop and maintain comprehensive project plans, schedules, risk registers, and status reports.</li>
<li>Ensure projects are delivered on time, within budget, and aligned with strategic goals.</li>
<li>Manage project dependencies and coordinate activities across teams and departments.</li>
</ul>
Stakeholder Management
<ul>
<li>Serve as the primary point of contact for project stakeholders, executives, and business partners.</li>
<li>Facilitate project governance meetings, steering committees, and executive reviews.</li>
<li>Communicate project status, risks, issues, and recommendations clearly and effectively.</li>
<li>Build strong relationships and align diverse stakeholders around project objectives.</li>
</ul>
Risk &amp; Issue Management
<ul>
<li>Identify, assess, and proactively mitigate project risks.</li>
<li>Escalate critical issues appropriately and drive resolution.</li>
<li>Develop contingency plans and ensure business continuity throughout project execution.</li>
</ul>
Cross-Functional Collaboration
<ul>
<li>Partner with product, technology, operations, finance, legal, marketing, and other business teams to ensure successful project outcomes.</li>
<li>Coordinate resources and priorities across multiple functional groups.</li>
<li>Foster collaboration and accountability among project team members.</li>
</ul>
Process Improvement
<ul>
<li>Promote project management best practices, methodologies, and governance standards.</li>
<li>Identify opportunities to improve project delivery processes and operational efficiency.</li>
<li>Contribute to PMO development, reporting frameworks, and organizational maturity initiatives.</li>
</ul>
What We're Looking For:
<ul>
<li>Bachelor's degree in Business, Project Management, Engineering, Information Systems, or related field.</li>
<li>7+ years of project management experience, including management of large-scale, cross-functional projects.</li>
<li>Proven track record of successfully delivering complex initiatives in fast-paced environments.</li>
<li>Strong understanding of project management methodologies including Agile, Scrum, Waterfall, and Hybrid approaches.</li>
<li>Experience managing project budgets, timelines, risks, and stakeholder communications.</li>
<li>Exceptional organizational, leadership, and decision-making skills.</li>
<li>Strong verbal and written communication skills.</li>
<li>Proficiency with project management tools such as Jira, Asana, Monday.com, Smartsheet, Microsoft Project, or similar platforms.</li>
<li>Startup or high-growth company experience</li>
</ul>
Bonus Points:
<ul>
<li>Background in sports media, streaming, or entertainment</li>
<li>PMP (Project Management Professional) certification.</li>
<li>Agile certifications (CSM, SAFe, PMI-ACP, or equivalent).</li>
<li>Experience leading enterprise-level programs or strategic initiatives.</li>
<li>Experience within [industry-specific field].</li>
<li>Master's degree in Business Administration, Project Management, or related discipline.</li>
</ul>
Expected Compensation: The anticipated base salary range for a new hire into this position is $120,000 - $150,000 + bonus. In compliance with local law, the range above reflects the current hiring range for this position. EverPass takes into consideration the qualifications, skills, and experience of the candidate, expected quality and quantity of work, and internal pay alignment when determining the salary level for potential new employees. EverPass expects to hire for this position at the mid-range salary, with the possibility of considering a higher salary only in rare cases when EverPass determines an external candidate possesses exceptional qualifications significantly exceeding the job requirements.

About Us:

EverPass Media is a comprehensive media platform dedicated to commercial businesses, that aggregates, distributes and enables streaming of live sports and entertainment content, and offers a wide array of consumer engagement and performance marketing tools for bars, restaurants, hotels and other commercial venues. Launched initially as the exclusive distributor of NFL Sunday Ticket to commercial establishments in the United States, EverPass partners with rightsholders, distribution partners and business owners to unlock greater access to premium live events and drive business growth. EverPass was founded in 2023 in partnership with RedBird Capital Partners and 32 Equity, the strategic investment arm of the National Football League. TKO Group Holdings, parent company of UFC and WWE, joined as an investor in 2024.

Benefits and Perks:
<ul>
<li>Competitive Compensation</li>
<li>Medical, dental, vision, life, and long-term and short-term disability insurance</li>
<li>Professional Development Programs</li>
<li>Access to senior management and mentoring opportunities</li>
<li>Employee Recognition Program</li>
<li>Unlimited PTO</li>
<li>Paid Parental Leave</li>
<li>Mental Health and Recharge Days</li>
<li>401k Match</li>
<li>Pre-tax Transportation</li>
<li>Employee Assistance Program</li>
<li>Type of work: Hybrid</li>
<li>In-person and Virtual Social Events including: Team Wins and Highlights from the Month, Cultural and Diversity Spotlights, and Happy Hours</li>
</ul>
This is a chance for you to join a challenging and inspiring environment where you will have the possibility to make a daily impact. Every day you will work alongside helpful and down-to-earth colleagues who are dedicated and ambitious. Together we create an innovative environment that drives EverPass forward. If you are the right person for the role, you will be part of a fantastic journey in a dynamic, high-growth business. We look forward to your application.

EverPass is an equal opportunity workplace and an affirmative-action employer.

We are always committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Discrimination is not welcome on the basis of any other status protected by the laws or regulations in the locations where we work.</div>

Sr. Project Manager

Brainvire Infotech Pvt. Ltd

Please find below Job Description for your review and let us know if any correction required.Job Description &ndash; Customer Success Manager (E-commerce / ERP)Position: Customer Success Manager (CSM)Experience: 10&ndash;15 Years Location: Dubai -UAE Department: Customer Success / Account ManagementAbout the RoleWe are seeking an experienced Customer Success Manager with 10&ndash;15 years of experience in managing enterprise customers and delivering successful digital transformation initiatives. The ideal candidate should possess strong expertise in E-commerce / ERP implementations, customer relationship management, stakeholder engagement, and post-sales account growth.The Customer Success Manager will act as a trusted advisor to clients, ensuring successful project delivery, customer satisfaction, adoption of solutions, and long-term business partnerships.Key ResponsibilitiesCustomer Relationship Management<ul><li>Serve as the primary point of contact for strategic customer accounts.</li><li>Build and maintain strong relationships with key stakeholders, decision-makers, and executive sponsors.</li><li>Conduct regular business reviews and success planning sessions with customers.</li><li>Understand customer business objectives and align solutions to achieve desired outcomes.</li></ul>Project &amp; Delivery Governance<ul><li>Collaborate with project managers, delivery teams, and solution architects to ensure successful execution of E-commerce and ERP projects.</li><li>Monitor project health, milestones, risks, dependencies, and customer satisfaction.</li><li>Drive issue resolution and escalation management when required.</li><li>Ensure successful onboarding, adoption, and utilization of implemented solutions.</li></ul>Customer Success &amp; Retention<ul><li>Develop customer success plans and track measurable business outcomes.</li><li>Identify opportunities to improve customer engagement and product adoption.</li><li>Drive customer retention, renewals, and long-term partnership growth.</li><li>Monitor customer health metrics and proactively address concerns.</li></ul>Strategic Account Growth<ul><li>Identify upselling, cross-selling, and expansion opportunities across existing accounts.</li><li>Work closely with Sales, Pre-Sales, and Delivery teams to support account growth initiatives.</li><li>Assist customers in defining digital transformation roadmaps and future enhancements.</li></ul>Process &amp; Governance<ul><li>Establish account governance frameworks and communication plans.</li><li>Prepare executive-level reports, customer success metrics, and business performance reviews.</li><li>Ensure adherence to service-level agreements (SLAs) and contractual commitments.</li></ul>Required Skills &amp; Experience<ul><li>10&ndash;15 years of experience in Customer Success, Account Management, Program Management, or Client Partner roles.</li><li>Strong experience managing enterprise customers across E-commerce / ERP projects.</li><li>Proven experience handling large-scale digital transformation engagements.</li><li>Strong stakeholder management and executive communication skills.</li><li>Experience managing multiple customer accounts simultaneously.</li><li>Strong understanding of project lifecycle management and delivery governance.</li><li>Ability to identify business opportunities and drive account growth.</li></ul>Preferred Domain Experience<ul><li>E-commerce Platforms (Adobe Commerce/Magento, Shopify, BigCommerce, WooCommerce, CommerceTools, etc.)</li><li>ERP Solutions (Odoo, SAP, Microsoft Dynamics, Oracle ERP, NetSuite, etc.)</li><li>Omnichannel Commerce, Digital Transformation, CRM, and Business Process Automation initiatives.</li></ul>Soft Skills<ul><li>Excellent communication and presentation skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Customer-first mindset with strong business acumen.</li><li>Leadership and team collaboration skills.</li><li>Ability to influence stakeholders at all organizational levels.</li></ul>Educational Qualification<ul><li>Bachelor's degree in Engineering, Computer Science, Information Technology, Business Administration, or related field.</li><li>MBA or relevant certifications in Customer Success, Project Management, ERP, or E-commerce will be an added advantage.</li></ul>Travel Requirement<ul><li>This role may require frequent travel across the GCC based on client engagements, project reviews, business meetings, workshops, and relationship management activities.</li><li>The candidate should be comfortable visiting customer locations and managing on-site stakeholder interactions whenever required.</li></ul>Success Metrics<ul><li>Customer Satisfaction (CSAT) &amp; Net Promoter Score (NPS)</li><li>Customer Retention &amp; Renewal Rate</li><li>Revenue Growth from Existing Accounts</li><li>Project Success &amp; Delivery Metrics</li><li>Customer Adoption &amp; Engagement Levels</li><li>Executive Stakeholder Satisfaction</li></ul>Ideal Candidate Profile: A seasoned customer-facing professional who can effectively bridge customers, delivery teams, and business stakeholders while driving successful ERP / E-commerce engagements, customer retention, and account growth.Pay: AED12,000.00 - AED15,000.00 per monthWork Location: In person

Customer Success Manager

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