business relationship manager

Wells Fargo

<div>About this role:
Wells Fargo is seeking a Senior Business Banking Relationship Manager (LO) to be part of our growing Business Banking Team. This role will support customers in an assigned market by deepening relationships and engaging in prospecting activities. Learn more about the career areas and lines of business at wellsfargojobs.com. 
In this role, you will:<ul><li>
Source and onboard new business clients through strategic prospecting, community outreach, and internal referrals</li><li>
Build visibility and develop strong Centers of Influence (COIs) to support long-term relationship development</li><li>
Deepen existing relationships by understanding client priorities and proactively identifying opportunities for engagement and expansion</li><li>
Manage a moderately complex book of business</li><li>
Drive portfolio growth by increasing core deposit balances and identifying deepening opportunities</li><li>
Proactively manage risk exposure and ensure alignment with underwriting policies and risk guidelines</li><li>
Conduct comprehensive financial and credit assessments including cash flow, collateral, and business operating cycles</li><li>
Structure and support secured and unsecured credit solutions within delegated authority, coordinating with credit partners as needed</li><li>
Present credit recommendations and financial strategies to clients and internal stakeholders</li><li>
Recommend and deliver a full suite of Wells Fargo business banking products including credit, treasury management, and digital banking tools</li><li>
Tailor solutions to client operating cycles, cash flow needs, and strategic goals</li><li>
Collaborate with product teams and internal stakeholders to creatively solve client challenges and streamline processes</li><li>
Engage financial decision-makers with proactive communication and responsive service</li><li>
Provide actionable feedback to enhance tools and offerings that elevate client experience and operational excellence</li><li>
Retain and grow client relationships by advising on financial strategies and managing expectations with transparency and care</li><li>
This LO position has customer contact and job duties which may include needs assessing and referring those customers interested in a dwelling secured product to a SAFE team member. This position includes assisting customers without taking an application and without offering or negotiating terms of a dwelling secured transaction. Individuals in a LO position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below</li></ul> 
Required Qualifications:<ul><li>
4+ years of banking experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education</li></ul> 
Desired Qualifications:<ul><li>
2+ years of experience sourcing and or managing a portfolio of clients with $2mm - 25mm in annual revenue
</li><li>Strong knowledge of deposit and cash management products and services</li><li>
Strong relationship-building and excellent communication skills with individuals at all levels, internally and externally</li><li>
Ability to balances needs of clients with associated risks and interests of Wells Fargo</li><li>
3+ years of experience in business-to-business sales</li><li>
Established network in the local market</li><li>
Knowledge and understanding of financial services industry
</li><li>Excellent verbal, written, and interpersonal communication skills</li><li>
Intermediate Microsoft Office skills</li><li>
A BS/BA degree or higher</li></ul>
Job Expectations:<ul><li>
Position will be responsible for visiting customers and prospects outside of the office location within an assigned market/geography.</li><li>
Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary</li></ul>
Posting Location:<ul><li>
5000 Louetta Rd Spring, TX 77379</li></ul>
**Preferred location listed above. Other locations within the Wells Fargo footprint may be considered. Relocation assistance is not available for this position.**
Posting End Date:
15 Jul 2026<ul><li>Job posting may come down early due to volume of applicants.</li></ul>
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit&rsquo;s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy 
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.</div>

Senior Business Relationship Manager (LO)

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
Budget
1. Grow current business, maximize customer penetration, and meet set business plan through conducting sales meetings with targeted clients in designated branches in coordination with the Commercial &amp; BB District Head to ensure smooth business transfer and proper hand over process
2. Attract new Business banking companies to maximize Bank&rsquo;s liabilities, assets, and trade finance as well as cross selling CIB&rsquo;s affiliates
3. Offer Business Banking products to targeted customers based on their size and segment to best suit their needs
Service Quality
4. Respond and follow up on sales inquiries for targeted clients to comply with the set level of service &amp; ensure customer satisfaction
5. Handle customers&rsquo; complaints properly, directs them to the relevant channels and recommends solutions to evade re-occurrence and ensure they are closed within the set TAT
6. Responsible for the continuous update of the Business Banking customer data &amp; KYC to develop &amp; improve the database with the support of the Commercial &amp; BB Service Representative
Reports / Analysis
7. Report inflows and outflows of the Business Banking companies on daily basis to monitor performance against set budgets, and plan for any rectification if needed
8. Prepare Call Memos for current business banking customers to report their market situation frequently through site visits, phone calls and checking the suppliers and buyers&rsquo; lists
Policies, Processes and Procedures
9. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
Day-to-day management
10. Follow the day-to-day operations related to own jobs in the Commercial &amp; BB Distribution department to ensure continuity of work
Compliance
11.Complies with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB&rsquo;s sound legal position and mitigate any potential risks<div> 
</div></div><div>
Qualifications<div></div> 
Qualifications &amp; Experience
&sect; Bachelor&rsquo;s degree of Commerce, Business Administration, Accounting or its equivalent. Preferably, MBA holder
&sect; Minimum 4 years of relevant experience for Relationship Manager and minimum 5 years of relevant banking experience for Senior Relationship Manager
&sect; Good command of English and Arabic languages
&sect; Must be capable of using basic computer software such as Office, Internet and email
&sect; Business Banking RM has to pass successfully the SEMP exam to be promoted to Business Banking Senior RM.
Skills
&sect; Selling skills
&sect; Customer centric
&sect; Quantitative and qualitative analytical skills
Excellent Communication and negotiation skills<div> 
</div></div><div>
Primary Location: Egypt-Giza-NADI EL SEID BRANCH</div><div>
Work Locations: NADI EL SEID BRANCH</div><div>
Job: Front Liner</div><div>
Organization: RETAIL &amp; COMMERCIAL BANKING</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

BUSINESS BANKING RELATIONSHIP MANAGER (PAYROLL)

Circle K

<div><div><h2 class="jobSectionHeader">Position Summary</h2>
Reporting to the Director of Retail Systems for North America, the Senior Manager, Business Relationship Management (BRM) serves as the strategic bridge between the Retail Systems IT organization and key business units across Store Operations, Point of Sale (POS), Payments, and Fuel systems. This role is accountable for cultivating trusted partnerships with business stakeholders, translating complex operational needs into actionable IT strategies, and ensuring technology investments deliver measurable business value.
Operating within a large-scale retail environment, the Senior Manager BRM leads a team of Business Relationship Managers and acts as a key advisor to IT leadership and business stakeholders. This role demands a balance of deep technical fluency, business acumen, and exceptional relationship management skills to drive alignment, accelerate delivery, and champion continuous improvement across mission-critical retail technology domains.<h2 class="jobSectionHeader">
Key Responsibilities</h2><h3 class="jobSectionHeader">
Strategic Business Partnership</h3><ul><li>
Serve as a key IT liaison and trusted advisor for business leaders across Store Operations, POS, Payments, and Global Fuel business teams.</li><li>
Build and maintain strong, long-term relationships with department heads and senior business stakeholders to deeply understand business strategy, objectives, and pain points.</li><li>
Develop and maintain Business Relationship Plans for each domain, aligning IT capabilities and roadmaps to business priorities.</li><li>
Represent the voice of the business within Retail Systems planning, governance, and investment forums.</li></ul><h3 class="jobSectionHeader">
IT Demand &amp; Portfolio Management</h3><ul><li>
Work with Retail Systems leadership to manage and prioritize the demand pipeline across all assigned domains, balancing business urgency, technical feasibility, and resource constraints.</li></ul></div><div><ul><li>
Partner with Solution Architects and Product Owners to translate business requirements into technology initiatives, user stories, and project charters.</li><li>
Track and communicate portfolio health, risks, and benefits realization to both business and IT leadership.</li><li>
Lead business case development for new IT investments, including ROI analysis, risk assessment, and value metrics.</li></ul><h3 class="jobSectionHeader">
POS &amp; Store Operations</h3><ul><li>
Act as the IT relationship owner for all POS platform initiatives including terminal hardware lifecycle, software upgrades, self-checkout, and in-lane systems.</li><li>
Partner with Store Operations to identify technology-driven opportunities that improve cashier efficiency, reduce shrink, and enhance the customer checkout experience.</li><li>
Oversee the IT roadmap for store connectivity, back-office systems, and workforce management tools in close collaboration with infrastructure and application teams.</li></ul><h3 class="jobSectionHeader">
Payments Technology</h3><ul><li>
Partner with Payment business team on engagement for payment systems strategy covering in-store, contactless, mobile wallet, and emerging payment methods.</li><li>
Collaborate with Compliance stakeholders to ensure payment systems meet regulatory, security (PCI-DSS), and operational requirements.</li><li>
Facilitate cross-functional alignment on payment gateway changes, PIN pad refreshes, EMV compliance, and fraud management initiatives.</li><li>
Monitor industry trends in retail payments and proactively surface strategic opportunities to business and IT leadership.</li></ul><h3 class="jobSectionHeader">
Fuel Systems</h3><ul><li>
Maintain a deep understanding of fuel forecourt technology including POS integration, pump controllers, wet-stock management, and loyalty redemption at the pump.</li><li>
Partner with Global Fuel Operations and Environmental Health &amp; Safety to ensure systems remain compliant, reliable, and secure.</li><li>
Support business planning for fuel network expansion, site renovations, and technology refresh cycles.</li><li>
Manage vendor and OEM relationships specific to fuel technology in coordination with IT procurement and operations teams.</li></ul><h3 class="jobSectionHeader">
Team Leadership &amp; Development</h3><ul><li>
Lead, coach, and develop a team of Business Relationship Managers, fostering a culture of accountability, collaboration, and continuous learning.</li><li>
Set clear goals, conduct regular performance reviews, and provide development plans aligned to individual career growth and organizational needs.</li><li>
Build team capabilities in IT governance, agile delivery practices, stakeholder engagement, and retail technology domains.</li><li>
Model and promote a customer-centric mindset and solution-oriented approach across the BRM team.</li></ul></div><div><h3 class="jobSectionHeader">
Governance, Reporting &amp; Continuous Improvement</h3><ul><li>
Establish and maintain BRM operating cadences including business reviews, demand intake processes, and satisfaction surveys.</li><li>
Define and track KPIs for delivery performance, business satisfaction, and value realization within assigned domains.</li><li>
Identify and drive continuous improvement initiatives across BRM processes, tools, and engagement models.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><h3 class="jobSectionHeader">
Education</h3><ul><li>
Bachelor&rsquo;s Degree in Computer Science or a related field, and/or 7 to 10 years of equivalent work experience.</li></ul><h3 class="jobSectionHeader">
Experience</h3><ul><li>
5+ years in a Business Relationship Management, IT Account Management, or equivalent strategic partnership role.</li><li>
5+ years of leadership experience managing teams in complex, matrixed organizations.</li><li>
Direct experience in retail IT environments, with demonstrated knowledge of store operations technology, POS platforms, and payment systems. Required.</li><li>
Experience with fuel forecourt technology (Gilbarco, Wayne, Verifone, or equivalent) considered a significant asset.</li><li>
Proven track record of building trusted relationships with senior business stakeholders and translating strategy into IT delivery outcomes.</li></ul><h3 class="jobSectionHeader">
Technical Knowledge</h3><ul><li>
Strong working knowledge of POS systems and equivalent enterprise retail platforms.</li><li>
Familiarity with payment processing ecosystems: acquiring banks, payment gateways, card networks, PIN pads, and PCI-DSS compliance frameworks.</li><li>
Understanding of fuel site technology: forecourt controllers, wet-stock monitoring, loyalty at the pump, and environmental compliance systems.</li><li>
Solid grasp of ITSM frameworks (ITIL), agile delivery methodologies (SAFe, Scrum), and enterprise architecture principles.</li><li>
Experience working with ERP, workforce management, and retail back-office platforms an asset.</li></ul><h3 class="jobSectionHeader">
Skills &amp; Competencies</h3><ul><li>
Exceptional stakeholder engagement and executive communication skills &mdash; both written and verbal.</li><li>
Strong business acumen with the ability to quickly understand retail operations, financial drivers, and competitive dynamics.</li><li>
Demonstrated ability to lead through influence in cross-functional environments without direct authority.</li><li>
High emotional intelligence; able to navigate ambiguity, manage conflict, and build consensus across diverse groups.</li></ul></div><ul><li>
Analytical mindset with experience in business case development, benefit realization tracking, and data-driven decision-making.</li><li>
Proficiency with portfolio and demand management tools (e.g., ServiceNow, Jira, Azure DevOps, or similar).</li></ul><h2 class="jobSectionHeader">
Working Conditions</h2><ul><li>
In office 5 days a week work model:</li><li>
Estimated 15&ndash;20% travel</li><li>
May be required to support critical system events, major incidents, or deployment activities outside standard business hours.</li><li>
Fast-paced retail environment with seasonal peaks requiring flexibility and rapid response to changing business priorities.</li></ul><h2 class="jobSectionHeader">
Why Join Our Team</h2>
This is a high-visibility role at the intersection of technology and retail operations. You will have the opportunity to be part of a team and help shape the technology strategy for mission-critical business functions, lead a talented team of BRM professionals, and directly influence the customer and associate experience across our store network. We offer a collaborative culture, competitive total compensation, and significant room to grow your career in one of the most dynamic sectors in technology-enabled retail.
#LI-PG1<h2 class="jobSectionHeader"> 
Circle K is an Equal Opportunity Employer. 
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company&rsquo;s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.</h2>
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish</div>

Retail Systems Senior Manager BRM

Oman Arab Bank

<div>
 
 
 
 Purpose and Summary
 
 :
 
 
 
 To manage a portfolio within the Corporate &amp; Institutional Banking department. The role will focus on maintaining a healthy portfolio and servicing clients&rsquo; requirements as well as developing the Assistant Relationship Manager (ARM).
 
 
 
 
 
 The RM, with the assistance of the ARM, will provide credit analysis, credit proposals, reviewing existing facilities granted, and monitoring relationship-managed customers&rsquo; risk profile.
 
 
 
 
 
 The RM will be responsible of submitting credit proposals and other required memos/reports for existing and potential clients in a timely manner, day-to-day operations such as client requests and queries, general house-keeping to ensure there are no irregularities in accounts, monitoring and following up with clients on required documentation and data as well as keeping client files in an organized manner.
 
 
 
 
 
 
 
 Key Deliverables:
 
 
 
 <ul>
 <li>
 Provide superior customer service exceeding customer expectations.
 </li>
 <li>
 Develop and convert new customer prospects.
 </li>
 <li>
 Submit credit proposals and internal memos in a timely manner.
 </li>
 <li>
 Assess the credit risk as appropriate with respect to the portfolio.
 </li>
 <li>
 Develop and implement agreed actions under customer strategies.
 </li>
 <li>
 Regular follow-ups with client to obtain necessary information and documents.
 </li>
 <li>
 Monitoring of accounts to ensure deadlines are met.
 </li>
 <li>
 Ensure all files are complete with relevant documents.
 </li>
 <li>
 Contribute to Banks target for profit growth and customer experience.
 </li>
 <li>
 Engage and maintain relationships with other departments within the bank.
 </li>
 <li>
 Maintain a high level of teamwork.
 </li>
 <li>
 Cross-sell bank products of other departments within the bank to increase income generated from portfolio.
 </li>
 <li>
 Adhere to structure and processes in place pertaining to the bank&rsquo;s credit, operational, reputation and regulatory risk.
 </li>
 <li>
 Escalate any cases which may lead to potential operational losses or fraud cases to the Unit Head as appropriate
 </li>
 <li>
 Respond within agreed timelines to issues raised by Audit/compliance/regulators
 </li>
 <li>
 Maintain awareness of operational risks within portfolios and minimize likelihood of occurrence
 </li>
 <li>
 Protect sensitive customer and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.
 </li>
 <li>
 Ensure declaration of gift items and maintain highest integrity standard levels
 </li>
 <li>
 Ensure deadlines are achieved within bank timelines as per internal policies/regulations.
 </li>
 <li>
 Produce proposals of high quality.
 </li>
 <li>
 Ensure all activities carried out, is as per standard bank&rsquo;s protocol, policies, processes &amp; procedures (including AML / CFT related policies &amp; procedures).
 </li>
 <li>
 Participate in other related initiatives and projects as assigned or other duties as assigned by management.
 </li>
 <li>
 Complete all related tasks as delegated by management or reporting Manager.
 </li>
 <li>
 Report any suspicious or irregular activities or transactions (if identified) to Compliance division.
 </li>
 <li>
 Reporting misconduct behavior as per the whistle blowing policy.
 </li>
 </ul>
 
 
 
 
 
 
 Qualifications
 
 :
 
 
 
 A Minimum of Bachelor&rsquo;s degree, preferably in finance, business management, accounting or related fields
 
 
 
 
 
 
 
 Skills/Knowledge
 
 :
 
 
 
 - Strong communication and written skills in English and Arabic.
 
 
 - Analytical, financial and risk analysis skills.
 
 
 - Planning, problem solving and organization skills.
 
 
 - Negotiation skills.
 
 
 Ability to demonstrate being a team player
 
 
 - Ability to grasp new tasks and demonstrate self-development
 
 
 - Ability to interact with business customers
 
 
 - Must have good interpersonal skills and ability to build relations with other departments
 
 
 - Strong time management, planning and organization skills
 
 
 - Strong communications, written, analytical and verbal skills
 
 
 
 
 
 
 
 Experience
 
 :
 
 
 
 A Minimum of 5 years work experience, preferably in the fields of marketing and accounting with a minimum of 3 years of general Banking experience with a preference related directly to Commercial Banking
 
 
 
 
 
 
 
 Business Understanding
 
 :
 
 
 <ul>
 <li>
 Good understanding of bank&rsquo;s policies, procedures, and standards.
 </li>
 <li>
 Good Understanding of Large Corporate banking products and services.
 </li>
 </ul>
</div>

Relationship Manager - Large Corporate

Mashreq

<div>
 Job Purpose:
 
 The Virtual Relationship Manager (VRM) will be serving as the key digital bridge between the bank and its SME clients. The role involves driving proactive client engagement, overseeing seamless onboarding and post-onboarding support, and ensuring tailored financial solutions, will be accountable for his own performance, client satisfaction, and revenue growth, while ensuring compliance and fostering a customer-centric, tech-driven digital banking experience.
 
 Key Result Areas:
 
 Virtual Relationship Managers (VRMs) are pivotal in driving customer-centric growth and loyalty through regular client interactions, below provided are the key focus areas for the VRM&rsquo;s
 
 - Lead Management &amp; Drop-off Handling (New Acquisition)
 
 - Managing NSTP Scenarios
 
 - Assisted client onboarding
 
 - Client Servicing &amp; Complaints Handling
 
 - Cross-Sell (within 3 MOB)
 
 Knowledge, Skills &amp; Experience:
 
 &bull; Strong sales knowledge &amp; market trends/investments/ Financial Market Knowledge.
 
 &bull; Strong Interpersonal skills and cultural sensitivity
 
 &bull; Relationship Management &amp; Networking skills. Extrovert/Amiable personality
 
 &bull; At least 5-7 years&rsquo; experience in a similar job.
 
 &bull; Self-Motivated and positive attitude.
 
 &bull; Analytical and numeric skills.
 
 &bull; Problem resolution skills.
 
 &bull; Ability to work under pressure and think on his/er feet.
 
 &bull; Dynamic, result-oriented approach to work.
</div>

Virtual Relationship Manager - NeoBiz (Mashreq Bank Pakistan Limited)

QNB Group

<div>
 
 About QNB
 
 
 
 Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.
 
 
 QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.
 
 
 QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.
 
 
 Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
 
 
 QNB Group has an active community support program and sponsors various social, educational and sporting events.
 
 
 
 Job Summary
 
 
 
 <ul>
 <li>
 The incumbent will be primarily responsible for providing effective support to the SME Sales team.
 </li>
 <li>
 His key role includes, but is not limited to the following:
 </li>
 <li>
 Proactively marketing solicitation of SME relationships for both Assets &amp; Liabilities.
 </li>
 <li>
 Ensure implementation of a marketing plan as per agreed objectives.
 </li>
 <li>
 Ensure quality of portfolio is satisfactory
 </li>
 <li>
 Act as one-stop solution for all such customers&rsquo; requests / needs.
 </li>
 <li>
 Managing &amp; developing existing &amp; new relationships within the delegated authority and in accordance with QNB credit policies and procedures.
 </li>
 <li>
 Closely work with his senior team members to develop and expand the bank&rsquo;s corporate business from existing corporate customers and new relationships in line with the bank&rsquo;s strategy.
 </li>
 <li>
 Prepare credit proposals, starting from negotiation stage with the customers until limit booking.
 </li>
 <li>
 Coordinate with other departments to ensure smooth operations of the accounts.
 
 
 </li>
 </ul>
 Main Responsibilities
 
 
 <ul>
 <li>
 Shareholder &amp; Financial:
 </li>
 <li>
 Provide inputs to his line manager in developing and implementing strategies and plans to achieve all volume, revenue, and profit targets for the SME segment.
 </li>
 <li>
 Proactively support his line manager in the development of Key Performance Indicators for the purpose of systematic performance monitoring and quality measurement of the department&rsquo;s function, customer portfolio development and the monitoring of achievements.
 </li>
 <li>
 Ensure proper monitoring and achievement of Key Performance Indicators on periodic basis.
 </li>
 <li>
 Ensure upholding and monitoring full compliance with prevailing best corporate banking practices.
 </li>
 <li>
 Implements KPI&rsquo;s and best practices for Senior Manager SME Relationship Management
 </li>
 <li>
 Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.
 </li>
 <li>
 Customer (Internal &amp; External):
 </li>
 <li>
 Be highly responsive to customers&rsquo; needs &amp; ensure client satisfaction
 </li>
 <li>
 Ensure high quality of portfolio in order to avoid direct credit losses.
 </li>
 <li>
 Act as the single point of contact for servicing all needs/ queries
 </li>
 <li>
 Provide input to his line manager to support the development of tailored product solutions for QNB SME clients
 </li>
 <li>
 Build and maintain strong and effective relationship with all other related departments and sections to ensure timely processing and resolution of the needs/ queries of the SME customer base including any related operational issues and thereby facilitate achievement of the Group&rsquo;s goals/ objectives.
 </li>
 <li>
 Service the needs / queries of the customers under the team&rsquo;s portfolio.
 </li>
 <li>
 Liaise with customers for their day-to-day banking requirements
 </li>
 <li>
 Ensure customers are well informed of their facilities and other matters
 </li>
 <li>
 To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.
 </li>
 <li>
 Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.
 </li>
 <li>
 Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.
 </li>
 <li>
 Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.
 </li>
 <li>
 Internal (Processes, Products, Regulatory):
 </li>
 <li>
 Implement marketing plan to identify corporate relationships.
 </li>
 <li>
 Monitor credit quality of the portfolio for risk recognition.
 </li>
 <li>
 Provide timely and accurate information to the internal auditors and the Compliance function as and when required on the SME customer base.
 </li>
 <li>
 Prepare periodic Management and Business Information reports.
 </li>
 <li>
 Maintain good understanding of the existing credit policy of the bank.
 </li>
 <li>
 Develop good understanding of QNB SME product offering
 </li>
 <li>
 Focus on managing relationships:
 </li>
 <li>
 Act as key point of contact for SME clients in the portfolio
 </li>
 <li>
 Directly responsible for handling corporate borrowing portfolio growth, quality and profitability
 </li>
 <li>
 Proactively review the financial situation of clients and provide advice on product solutions for their banking needs
 </li>
 <li>
 Strengthen existing relationships with clients in the portfolio through regular visits
 </li>
 <li>
 Develop and manage on day-to-day basis existing relationships to meet assigned financial and nonfinancial targets, in compliance with established QNB credit policies, procedures and standards.
 </li>
 <li>
 Target prospect corporate customers and explore new business opportunities to meet assigned financial and non-financial targets, in compliance with established QNB credit policies, procedures and standards.
 </li>
 <li>
 Process new credit applications, renewals and any other requests for new and existing customers in coordination with his senior team members, while addressing adequately all relevant and risk factors and latest developments in the industry, market and business
 </li>
 <li>
 Liaise with other departments within the bank for customers&rsquo; transactions.
 </li>
 <li>
 Maintain high credit documentation standards,
 </li>
 <li>
 Obtain all requisite facility and account documentation to ensure each customer&rsquo;s file is current with valid legal documentation to secure / protect the Bank's interests.
 </li>
 <li>
 Gather all relevant information required to make credit decisions
 </li>
 <li>
 Develop understanding of the SME banking market in Qatar, identifying key trends, regulations, clients&rsquo; needs and the activities of competitors
 </li>
 <li>
 Learning &amp; Knowledge:
 </li>
 <li>
 Planning, organizing and controlling, prioritizing and planning work activities, using time efficiently.
 </li>
 <li>
 Possess a good knowledge of corporate banking products, legal, documentation &amp; regulatory requirements
 </li>
 <li>
 Proactively identify areas for professional development of self and undertake development activities.
 </li>
 <li>
 Seek out opportunities to remain current with all developments in professional field.
 </li>
 <li>
 Legal, Regulatory, and Risk Framework Responsibilities:
 </li>
 <li>
 Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group Compliance Policies and Procedures (AML &amp; CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy, Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).
 </li>
 <li>
 Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor, manage and report risks.
 </li>
 <li>
 Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.
 </li>
 <li>
 Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the Operational Risk Management requirements.
 </li>
 <li>
 Maintain appropriate knowledge to ensure full qualification to undertake the role.
 </li>
 <li>
 Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.
 </li>
 <li>
 Attend mandatory (internal and external) seminars as instructed by the Bank.
 </li>
 <li>
 Other:
 </li>
 <li>
 Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
 </li>
 <li>
 Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of business and provide such information on a need to know basis only to Senior Management of QNB, Audit and Compliance functions, and relevant Regulators.
 </li>
 <li>
 Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.
 </li>
 <li>
 All other ad hoc duties/activities related to QNB that management might request from time to time.
 
 
 </li>
 </ul>
 
 Education And Experience Requirements
 
 
 
 <ul>
 <li>
 University graduate (Bachelor) preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration (related field of study), [&ldquo;Masters preferred.&rdquo;]
 </li>
 <li>
 At least 8 years of relevant experience, preferably within a highly rated international bank.
 </li>
 <li>
 Excellent oral and written communication skills (including report writing) in English and Arabic.
 </li>
 <li>
 Good interpersonal and presentation skills.
 </li>
 <li>
 Understanding of the relevant laws, regulations, and practices.
 </li>
 <li>
 Ability to make decisions and follow through with initiatives.
 </li>
 <li>
 Personal integrity and self-management.
 </li>
 <li>
 Planning, organising, and analytical ability.
 </li>
 <li>
 Results oriented.
 </li>
 <li>
 Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.
 </li>
 <li>
 Decision making skills.
 </li>
 <li>
 Problem solving skills.
 </li>
 <li>
 Good track record in sales and client service .
 </li>
 <li>
 Awareness of risk management concepts and practices.
 </li>
 <li>
 Good knowledge of SME banking products.
 
 
 </li>
 </ul>
 Note: you will be required to attach the following:
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Copy of Passport or QID
 </li>
 <li>
 Copy of Education Certificate
 </li>
 <li>
 Copy of Birth Certificate
 </li>
 </ul>
</div>

QNB3743 - Assistant Manager SME Relationship Management (Qatarization)

Standard Chartered

<div>
 
 Job Summary
 
 
 
 This role is responsible for achieving sales targets and managing the Small and Medium Enterprise (SME) business working capital efficiently. The position requires maintaining high standards of customer service and compliance. The ideal candidate should have experience in Corporate/Commercial Banking with a strong knowledge of Trade and Working Capital products.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Achieve the sales targets set by the Team Leader.
 </li>
 <li>
 Solicit new SME customers in line with the bank&rsquo;s sales policy, strategy, and targets.
 </li>
 <li>
 Visit existing SME Banking Customers to deepen relationships and identify new business opportunities.
 </li>
 <li>
 Ensure strict adherence to Account Opening procedures as per policies and guidelines.
 </li>
 <li>
 Conduct thorough Credit Risk Assessments for SME Trade and Working Capital Clients.
 </li>
 <li>
 Prepare comprehensive Business Credit Applications for SME clients.
 </li>
 <li>
 Manage the SME credit portfolio efficiently, ensuring zero expired facilities.
 </li>
 <li>
 Promote the highest level of customer service and responsiveness to SME Banking Customers.
 </li>
 <li>
 Assess the needs and problems of existing SME customers, providing intelligent solutions to their queries and concerns.
 </li>
 <li>
 Monitor SME customer fund movements, identifying and addressing cases where customers fall below criteria levels.
 </li>
 <li>
 Follow sales management and credit processes regularly, submitting required reports to management in a timely manner.
 </li>
 <li>
 Maintain close coordination with Client Management and Operations staff to provide prompt and excellent service to SME customers.
 </li>
 <li>
 Ensure adherence to know-your-customer (KYC) requirements, supported by proper documentation.
 </li>
 <li>
 Monitor and respond to AML reports daily, weekly, and monthly, highlighting any suspicious activities.
 </li>
 <li>
 Ensure timely closure of Suspicious Transaction Reports (STRs) and compliance with AML guidelines to prevent issues in audits.
 </li>
 <li>
 Properly and timely dispose of exceptions from MLP reports.
 </li>
 <li>
 Ensure the branch premises maintain the highest standards of hygiene, cleanliness, and comfort.
 
 
 </li>
 </ul>
 
 Skills And Experience
 
 
 
 <ul>
 <li>
 Corporate/ Commercial Banking with strong knowledge Trade and Working Capital products.
 </li>
 <li>
 Strong understanding of credit risk assessment and business credit application processes for SMEs.
 </li>
 <li>
 Excellent customer service and relationship management skills, specifically with SME clients.
 </li>
 <li>
 Ability to monitor and manage SME customer fund movements effectively.
 </li>
 <li>
 Proficiency in compliance and AML guidelines.
 </li>
 <li>
 Strong coordination and communication skills with internal teams.
 
 
 </li>
 </ul>
 
 About Standard Chartered
 
 
 
 We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
 
 
 Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
 
 
 
 Together We
 
 
 
 <ul>
 <li>
 Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
 </li>
 <li>
 Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
 </li>
 <li>
 Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 
 In line with our Fair Pay Charter,
 
 we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
 
 
 <ul>
 <li>
 Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
 </li>
 <li>
 Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
 </li>
 <li>
 Flexible working options based around home and office locations, with flexible working patterns.
 </li>
 <li>
 Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
 </li>
 <li>
 A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
 </li>
 <li>
 Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
 </li>
 </ul>
</div>

Relationship Manager - Small and Medium Enterprise Banking

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