business solution analyst

<div>Posting Description:
<div><b>
Job Title- </b>ServiceNow Business Analyst</div><div><b>
Position type- </b>Full Time
</div><div><b>Work Location- </b>Noida/Gurugram/Bangalore</div><div><b>
Working style- </b>Hybrid</div><div><b>
Cab Facility- </b>Yes
</div><div><b>Shift Time -</b>12:30PM- 9:30PM</div><div><b>
People Manager role: </b>No</div><div><b>
Required education and certifications critical for the role- </b>Any Graduate or Post-Graduate (full time)</div><div><b>
Required years of experience &ndash; </b>9+ year of relevant experience</div><div></div><p><b><br>
AON IS IN THE BUSINESS OF BETTER DECISIONS</b></p><p>
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
</p><p>As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.</p><div><b><br>
</b></div><div><b>GENERAL DESCRIPTION OF ROLE:</b></div><div>
 ServiceNow Business Analyst is responsible to perform software configuration and support including, but not limited to platform administration &amp; providing support on incidents. Adapts existing methods and procedures to create possible solutions to complex requirements. Uses considerable judgment to determine solution on complex problems.</div><div></div><div><b><br>
JOB RESPONSIBILITIES
</b></div><ul><li>Bridge the gap between business and technology ensuring common understanding and alignment of business / technology including functional (for business needs) and non-functional requirements (quality attributes, scalability, interfaces, constraints, etc.)</li><li>
Convey business requirements and design concepts with models such as gap analysis, use cases, prototypes, etc. as appropriate</li><li>
Create, refine, and maintain functional requirements/user stories/use cases and associated deliverables &ndash; process flows, test cases, etc. to meet development and stakeholder needs</li><li>
Manage and / or execute the UAT process by performing smoke testing, test case validation, and obtaining business approvals on UAT for scheduled deployments.</li><li>
Administer ServiceNow Platform and perform configurations to maintain and enhance deployed solutions on the system.</li><li>
The resource maintains the stability and usability of the platform across production and non-production environments.</li><li>
Perform application maintenance to include performance monitoring and error identification and remediation.</li><li>
Collaborate and contribute in architecture discussions to improve sustainability and health of the platform.</li><li>
Perform development configurations for new enhancements</li><li>
Manage support for incidents and perform code migration using update sets/app repository</li><li>
Lead upgrade planning and execution including cloning and patching exercises.</li><li>
Manage instance security: user/group access, administration, access control lists. etc.</li><li>
Provide configuration assistance to developers and stakeholders</li><li>
SN Certifications required.</li></ul><p></p><p><b><br>
SKILLS/COMPETENCIES REQUIRED</b></p><ul><li>
9+ experience in ServiceNow support
</li><li>Experience on improving health of the platform referring to health scan of instance.
</li><li>Extensive experience working with clients and users.
</li><li>Good interpersonal skills and ability to work with diverse and remote teams.</li></ul><div><b>
Education:
</b></div><ul><li>Bachelor&rsquo;s degree or above.
</li><li>Certified System Administrator is mandatory
</li><li>Certification on ServiceNow modules will be preferred</li></ul><p><b>
HOW WE SUPPORT OUR COLLEAGUES</b></p><p>
In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.</p><p>
Furthermore, all colleagues enjoy two &ldquo;Global Wellbeing Days&rdquo; each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!</p><p>
Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.</p><p></p><div><b><br>
#LI-RK2</b></div></div><p></p>

ServiceNow CSM Business Analyst

Google

<div><h3 class="jobSectionHeader"><b>Minimum qualifications:</b></h3><ul>
<li>Bachelor's degree in Computer Science, Engineering, or an equivalent practical experience with a background in Supply Chain functions.</li>
<li>8 years of experience in designing and implementing core supply chain capabilities.</li>
<li>Experience in managing full system implementation life-cycles, including analysis, design, build, testing, implementation, and support.</li>
<li>Experience in implementing Enterprise Resource Planning (ERP) transformation projects and collaborating on cross-functional initiatives.</li></ul><br>
<h3 class="jobSectionHeader"><b>
Preferred qualifications:</b></h3><ul>
<li>Experience working with database technologies, including both standalone and cloud-based databases, for data extraction and quantitative data manipulation.</li>
<li>Experience integrating third-party products into an ERP system.</li>
<li>Experience in identifying, assessing, estimating, and resolving business challenges, particularly those that involve evaluating variable factors, including security considerations.</li>
<li>Experience in defining and implementing best practices for solution design, solution development, systems configuration, test documentation/execution, issue identification, and resolution.</li>
<li>Ability to partner with internal teams to define and implement solutions that enhance internal business processes.</li>
</ul><div><h2 class="jobSectionHeader"><b>About the job</b></h2>
At Google, we work at lightning speed. So when things get in the way of progress, the Business Systems Integration team steps in to remove those roadblocks. The team identifies time-consuming internal processes and then builds solutions that are reliable and scalable enough to work within the size and scope of the company. You listen to and translate Googler needs into high-level technical specifications, design and develop recommended systems and consult with Google executives to ensure smooth implementation. Whether battling large system processes or leveraging our homegrown suite of Google products for Googlers themselves, you help Googlers work faster and more efficiently. It's an exciting time to join Google Cloud&rsquo;s Go-To-Market team, leading the AI revolution for businesses worldwide. You&rsquo;ll excel by leveraging Google's brand credibility&mdash;a legacy built on inventing foundational technologies and proven at scale. We&rsquo;ll provide you with the world's most advanced AI portfolio, including frontier Gemini models, and the complete Vertex AI platform, helping you to solve business problems. We&rsquo;re a collaborative culture providing direct access to DeepMind's engineering and research minds, empowering you to solve customer challenges. Join us to be the catalyst for our mission, drive customer success, and define the new cloud era&mdash;the market is yours.</div><div><h2 class="jobSectionHeader"><b>
Responsibilities</b></h2><ul>
<li>Collaborate with internal business teams to architect and lead the system goal.</li>
<li>Drive the technical and architectural strategy from concept to delivery.</li>
<li>Define best practices for solution design, development, system configuration, test documentation, execution, issue identification, and resolution.</li>
<li>Architect innovative solutions to automate and scale business systems, while providing direction for architecture, design, build, and support activities required for enterprise software platforms. Emphasis is placed on achieving excellence, performance, and security.</li>
<li>Ensure your team consistently delivers with quality and predictability.</li>
</ul></div>Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.</div>

Business Systems Analyst , Go-to-Market

Lloyds Technology Centre

<div></div><div><div>End Date</div>
Thursday 13 November 2025<div></div><div><div>
We Support Flexible Working &ndash; Click here for more information on flexible working options</div></div><div></div><div>
Flexible Working Options</div>
Hybrid Working<div></div><div>
Job Description Summary</div>
Deliver a range of high level technical business support tasks to provide high quality outputs which satisfy stakeholder needs to aid change initiatives, implementations and overall business decision making processes. May supervise a small team.<div></div><div>
Job Description</div><div>
Performs standard and non-routine administrative data processing tasks for leadership and gives colleagues advice on the proper performance of departmental processes.<br>
Carries out prescribed internal client management activities and provides support to others by following existing procedures.<br>
Reviews non-compliance issues within current compliance processes, systems, and procedures, and works with guidance to ensure solution of ad hoc problems within the assigned unit/(sub)discipline.<br>
Delivers support services (mostly of a routine nature) by using customer systems and protocols.<br>
Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats.<br>
Creates, organises and maintains files for correspondence and records.<br>
Prepares moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports.<br>
Develops personal capabilities using existing formal and informal training opportunities.<br>
Uses the internal communications system to access required information for specific purposes.<br>
Follows existing procedures and precedents in determining the correct course of action for routine functional enquiries.<br>
Accomplishes work objectives by determining own work schedule, coordinating with support services and assigning short-term tasks to others if necessary.</div></div>

Business Support Analyst

Brillio

<div>
 <p>
  <strong>
   <u>
    Job Overview: Business Analyst
   </u>
  </strong>
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  <br/>
 </p>
 <p>
  We are seeking a Salesforce Business Systems Analyst with strong ability in Salesforce solutions and hands-on pre-sales experience. The ideal candidate will bridge business needs with technology solutions, drive client discussions, design scalable Salesforce solutions, and support pre-sales activities including proposal creation, demos, and solution pitches.
 </p>
 <p>
 </p>
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  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <p>
 </p>
 <ul>
  <li>
   Gather, analyze, and document business requirements, translating them into Salesforce solutions.
  </li>
  <li>
   Work with stakeholders to design and optimize Salesforce functionalities (Sales, Service, Marketing Clouds).
  </li>
  <li>
   Collaborate with technical teams to ensure solution feasibility and delivery.
  </li>
  <li>
   Support pre-sales activities: solution design, RFP/RFI responses, client presentations, demos, and proposal support.
  </li>
  <li>
   Act as a trusted advisor for clients, aligning Salesforce solutions with business objectives.
  </li>
  <li>
   Stay updated with Salesforce product roadmap and industry best practices.
  </li>
 </ul>
 <p>
 </p>
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  <strong>
   Required Skills &amp; Qualifications:
  </strong>
 </p>
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 <ul>
  <li>
   6+ years&rsquo; experience as a Salesforce Business Systems Analyst (BSA) with strong understanding across Salesforce ecosystem (Sales, Service, Marketing Clouds).
  </li>
  <li>
   3+ years&rsquo; pre-sales experience in solution design, proposal response, customer demos and client engagement.
  </li>
  <li>
   Strong understanding of Salesforce ecosystem (Sales, Service, Marketing Clouds).
  </li>
  <li>
   Excellent requirement gathering, documentation, and stakeholder management skills.
  </li>
  <li>
   Strong communication, presentation, and problem-solving abilities.
  </li>
  <li>
   Salesforce certifications (Admin, Consultant, or Architect) preferred.
  </li>
 </ul>
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 </p>
</div>


Business Analyst

CodeNinja

<b>About the Role:</b><br>
We are looking for a highly skilled Oracle HRMS Business Analyst (BA) Consultant with deep functional expertise and strong understanding of the HCM business process cycle. The ideal candidate will play a key role in bridging business requirements with Oracle HRMS system capabilities, ensuring end-to-end process alignment and solution feasibility.
<br><br>
<b>Responsibilities:</b><br>
<ul>
<li>Act as a bridge between business stakeholders and technical teams to translate requirements into effective Oracle HRMS solutions.</li>
<li>Demonstrate expert knowledge of Oracle HRMS functional modules and HCM business process cycles.</li>
<li>Design and build end-to-end business process cycles, ensuring alignment with organizational needs and HRMS capabilities.</li>
<li>Analyze and validate solution feasibility (solution doability) within Oracle HRMS.</li>
<li>Conduct requirement gathering sessions, document business processes, and identify system gaps.</li>
<li>Collaborate with implementation teams to ensure successful delivery and user adoption.</li>
<li>Provide functional support, process documentation, and user training where necessary.</li>
</ul>
<b>Requirements:</b><br>
<b>Requirements:</b><br>
<ul>
<li>Minimum 7 years of experience as an Oracle HRMS Functional or Business Analyst Consultant.</li>
<li>Strong understanding of Oracle HRMS functional modules and HCM process workflows.</li>
<li>Proven ability to design and implement complete business process cycles.</li>
<li>Solid analytical, documentation, and communication skills.</li>
<li>Ability to assess and validate solution feasibility within Oracle HRMS.</li>
<li>Fluency in Arabic is mandatory.</li>
</ul>
<b>Disclaimer:</b> CodeNinja is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, & performance. Female and minorities are strongly encouraged and preferred to apply for the role

Oracle HRMS BA Consultant

Kraft Heinz

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 Job Title Business Analyst
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 Location Ahmedabad
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 We are seeking a highly skilled Business Analyst to join our team in Ahmedabad. The successful candidate will be responsible for translating business requirements into technical requirements, designing end-to-end solutions, and ensuring seamless technical implementation. This role requires strong technical expertise, problem-solving skills, and excellent communication abilities.
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 Key Responsibilities
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 <ul>
  <li>
   Solution Design
  </li>
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   Translate business requirements into technical requirements and design end-to-end solutions.
  </li>
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   Assess and explore solution alternatives to determine feasibility, pros/cons, and risks.
  </li>
  <li>
   Technical Implementation
  </li>
  <li>
   Assist in planning and execution of technical implementation.
  </li>
  <li>
   Own functional validation and ensure solution meets business requirements.
  </li>
  <li>
   Troubleshooting and Resolution
  </li>
  <li>
   Assist in root cause analysis and resolution of discrepancies.
  </li>
  <li>
   Provide technical assistance and support during UAT (User Acceptance Testing).
  </li>
  <li>
   Documentation
  </li>
  <li>
   Maintain and update documentation throughout the product lifecycle.
  </li>
  <li>
   Ensure accurate and comprehensive documentation of technical solutions.
  </li>
  <li>
   Collaboration and Communication
  </li>
  <li>
   Work closely with cross-functional teams, including business stakeholders, developers, and QA engineers.
  </li>
  <li>
   Communicate technical solutions and plans effectively to both technical and non-technical stakeholders.
   <br/>
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  </li>
 </ul>
 <strong>
  Requirements
  <br/>
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 <ul>
  <li>
   Bachelor&rsquo;s degree in computer science, Engineering, or related field or the Business Domain Supply chain
  </li>
  <li>
   Proven experience in solution design, technical implementation, and troubleshooting.
  </li>
  <li>
   Strong technical skills in relevant technologies and platforms.
  </li>
  <li>
   Excellent problem-solving, analytical, and communication skills.
  </li>
  <li>
   Ability to work independently and collaboratively in a fast-paced environment.
   <br/>
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   <br/>
  </li>
 </ul>
 Location(s)
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 Ahmedabad - Venus Stratum GCC
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  Kraft Heinz is an Equal Opportunity Employer &ndash; Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes
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  .
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</div>


Business Analyst II, Supply chain Product

USAA

<p><b>Why USAA?</b></p><p>At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.</p><p>Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.</p><p><b>The Opportunity</b></p><p>As a dedicated <b>Business Support Analyst Lead</b>, you will support the business by analyzing and evaluating relevant complex Enterprise business data, information, metrics and processes to identify opportunities to optimize the Bank's contact centers. This role will identify opportunities, engage key business partners and stakeholders, develop recommendations, develop business plan and carry through to implementation. Including but not limited to: understanding transfers and identifying ways to reduce, caller intent categorization, first call resolution, call reduction strategies. Additionally, this role is responsible for supporting key team functions and providing recommendations to achieve current and future business strategy needs/objectives.</p><p>We offer a flexible work environment that requires an individual to be <b>in the office 4 days per week.</b> This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is <b>not</b> available for this position.</p><p><b>What you'll do:</b></p><ul><li>Evaluate complex business data and trends to recommend changes in methods or procedures to increase efficiency and facilitate significant improvements to processes and systems.</li><li>Provide support and direction to team members and functional partners with identifying and solving identified opportunities, resolving gaps as they are identified and updating reporting metrics.</li><li>Apply subject-matter-expert functional knowledge to produce complex work deliverables in support of departmental and enterprise initiatives such as audit reviews, business strategy development and project business support.</li><li>Assist and mentors team members and project managers in developing problem solving approach, identifying gaps, and determining optimal way to aggregate and communicate findings.</li><li>Manage broad functional projects and/or participates as a SME resource on larger initiatives to support business requirements.</li><li>Represent the business or staff agency as the subject matter expert and may be a proxy for middle-management leadership.</li><li>Maintain broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans.</li><li>Maintain broad business knowledge, stays current on key business strategies and initiatives and identifies opportunities for support and enablement.</li><li>Plan and design business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.</li><li>Provide insight, analyses, advice and recommendations to keep business on operational and financial plan.</li><li>Gather information, analyzes data and trends to identify and implement business optimization opportunities.</li><li>Support team with assigned analysis, contributes in discussions of strategic options and recommendations.</li><li>Develop/advise on policies, standards, risk management and controls related to relevant processes.</li><li>Coach and provide on-the-job training for other team members.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul><p><b>What you have:</b></p><ul><li> Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. </li><li> 8 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations. </li><li>Knowledge of business operations and systems/business requirements processes.</li><li>Experience facilitating and driving collaboration to common understanding of business requirements and driving standard enterprise wide business processes.</li><li>Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL.</li><li>Experience applying best practices to identifying and interpreting trends or patterns in data to develop recommendations to improve business operations.</li></ul><p><b>What sets you apart:</b></p><ul><li> 5 years' experience in extracting and compiling advanced level analytical data, and providing concise analysis with executive level commentary </li><li> 3-5 years in a role with proven results in call reduction strategies, call categorization or other call center efficiency </li><li> 3-5 years' experience in implementing contact center management strategies </li><li>3-5 years' experience in implementing business planning processes and management routines</li><li> 5 years working in workforce management industry practices, procedures, technologies, call routing and metrics </li><li>Experience in project management processes and implementations</li><li> Knowledge and experience with contact center management related systems for workforce management, call routing, reporting, call recording, etc. For example: NICE, Aceyus, Genesys, Cisco, etc. </li><li>Experience in bringing innovation and driving automation into existing and new processes</li></ul><p><b>Compensation range: </b>The salary range for this position is: $103,450 - $197,730<b>.</b></p><p><b>USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). </b></p><p><b> Compensation: </b> USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. </p><p> </p><p> Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. </p><p> The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. </p><p> </p><p><b> Benefits: </b> At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. </p><p> </p><p> For more details on our outstanding benefits, visit our benefits page on </p><p> Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. </p><p> </p><p> USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. </p>

Business Support Analyst Lead

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