business solution analyst

MILAHA

<div><p>The role involves supporting ERP project implementations by coordinating project activities, engaging with cross-functional stakeholders and ensuring timely follow ups. Responsibilities include managing and maintaining data quality through cleansing and validation activities, as well as reviewing project documentation such as solution designs and related deliverables. The position requires using ticketing tools like Jira to track issues and provide business support. The role also includes performing analysis using Excel tools such as V-lookups and Pivot Tables and preparing presentations in PowerPoint. The ideal candidate will take a proactive, detail oriented and solution-focused approach, critically analyzing requirements and contributing to continuous project improvement.</p></div>
<br><div><div><b>Minimum Qualification/Experiences/Skills
</b><br>
<b>Education &amp; Professional Qualification:
</b><br>
<ul><li>Relevant business degree in Technology or Supply Chain Management.
</li><li>Globally recognized Project Management certification will be an advantage.
</li></ul><b>Professional Experience:
</b><br>
<ul><li>Logistics or Maritime experience. Ideally from a leading company in the region and with knowledge in Feeder, NVOCC or Freight forwarding &amp; container management
</li><li>Hands-on experience in business applications (from either implementation or operation or both)
</li><li>Other preferred qualifications
</li><li>6+ years extensive experience using leading business improvement methodologies and processes (e.g., Lean/Six Sigma, PMP or similar)
</li><li>Demonstrated Project Governance experience
</li><li>Cross-Functional experience and / or Management Consulting experience a plus
</li></ul><b>Geographic Experience:
</b><br>
<ul><li>Middle East experience is a distinct advantage
</li></ul><b>Computer Skills:
</b><br>
<ul><li>Microsoft Office
</li></ul><b>Language Skills:
</b><br>
<ul><li>English critical; Arabic a plus
</li><li>Ability to simplify technical information into easily understood documents
</li></ul><b>Market/Industry/Functional Knowledge:
</b><br>
<ul><li>In-depth knowledge of market-leading practices and logistics processes, along with tools for process excellence and optimization.
</li><li>Strong planning and organizational abilities.
</li><li>Results-oriented with a focus on achieving goals.
</li><li>Exceptional relationship-building skills, with the ability to influence key decision-makers at all management levels. A collaborative approach when working with cross-functional teams and external stakeholders.
</li><li>Preferred knowledge of the shipping, logistics, and energy industries.</li></ul></div></div>
<br><div><div><b>Key Responsibilities
</b><br>
<ul><li>Analyze business system requirements, assess current processes (AS-IS), and design future-state solutions (TO-BE) to enhance operational efficiency.
</li><li>Create business requirements specifications (BRS) and lead ERP implementation projects.
</li><li>Assess ERP systems and perform user acceptance testing, identifying any discrepancies between the delivered software and initial requirements.
</li><li>Provide support for solution enhancements and manage change requests.
</li><li>Coordinate with business users and solution vendors to resolve system issues and maintain regular updates on support tickets.
</li><li>Generate statistical reports on managed tasks and develop visuals for tracking KPIs.
</li><li>Monitor critical KPIs against established targets, provide regular updates, manage risks, and escalate issues as needed.
</li><li>Support the Business Solution Manager on various tasks assigned within container shipping business.
</li></ul></div><div>Required Qualifications:
<br>
<ul><li>Extensive experience in ERP implementation, with a preference for expertise in Maritime and Logistics business applications.
</li><li>Exceptional written and verbal communication skills, capable of creating engaging and persuasive content.
</li><li>Skilled in maintaining status reports and preparing presentations.
</li><li>Advanced proficiency in Microsoft Excel for data management and analysis.
</li><li>Strong analytical abilities with a focus on making data-driven decisions.
</li><li>Creative problem-solving skills and a passion for developing innovative digital transformation strategies.</li></ul></div></div>
<br><div><div><b>Minimum Qualification/Experiences/Skills
</b><br>
<b>Education &amp; Professional Qualification:
</b><br>
<ul><li>Relevant business degree in Technology or Supply Chain Management.
</li><li>Globally recognized Project Management certification will be an advantage.
</li></ul><b>Professional Experience:
</b><br>
<ul><li>Logistics or Maritime experience. Ideally from a leading company in the region and with knowledge in Feeder, NVOCC or Freight forwarding &amp; container management
</li><li>Hands-on experience in business applications (from either implementation or operation or both)
</li><li>Other preferred qualifications
</li><li>6+ years extensive experience using leading business improvement methodologies and processes (e.g., Lean/Six Sigma, PMP or similar)
</li><li>Demonstrated Project Governance experience
</li><li>Cross-Functional experience and / or Management Consulting experience a plus
</li></ul><b>Geographic Experience:
</b><br>
<ul><li>Middle East experience is a distinct advantage
</li></ul><b>Computer Skills:
</b><br>
<ul><li>Microsoft Office
</li></ul><b>Language Skills:
</b><br>
<ul><li>English critical; Arabic a plus
</li><li>Ability to simplify technical information into easily understood documents
</li></ul><b>Market/Industry/Functional Knowledge:
</b><br>
<ul><li>In-depth knowledge of market-leading practices and logistics processes, along with tools for process excellence and optimization.
</li><li>Strong planning and organizational abilities.
</li><li>Results-oriented with a focus on achieving goals.
</li><li>Exceptional relationship-building skills, with the ability to influence key decision-makers at all management levels. A collaborative approach when working with cross-functional teams and external stakeholders.
</li><li>Preferred knowledge of the shipping, logistics, and energy industries.</li></ul></div></div>

Analyst - Business Solution

MNR solutions pvt.ltd

<p><b>Business Analyst (Junior)</b></p><p><b>Location:</b> Hyderabad<br/><b>Experience:</b> 0&ndash;4 Years<br/><b>Time Zones:</b> IST / CET / EST (as per project needs)</p><p><b>Role Overview:</b><br/>We are looking for a Junior Business Analyst to support AI, Machine Learning, Data, and Process Automation initiatives. This role involves working closely with business stakeholders and technical teams to translate business needs into clear requirements and support digital transformation projects.</p><p><b>Key Responsibilities:</b></p><ul><li>Gather and document business requirements, user stories &amp; process flows</li><li>Identify automation and AI-driven solution opportunities</li><li>Support Agile delivery, UAT planning &amp; execution</li><li>Coordinate with data scientists, engineers &amp; solution architects</li><li>Assist in solution adoption, documentation &amp; training</li></ul><p><b>Required Skills:</b></p><ul><li>0&ndash;4 years in Business Analysis / IT / Digital projects</li><li>Strong requirement gathering &amp; process modeling skills</li><li>Understanding of Agile (Scrum/Kanban)</li><li>Basic knowledge of AI, ML, data analytics or automation</li></ul><p><b>Preferred:</b></p><ul><li>Exposure to AI/ML, data analytics, RPA or cloud platforms (AWS/Azure/GCP)</li><li>Interest in emerging technologies &amp; digital transformation</li></ul><p><b>Qualification:</b></p><ul><li>Bachelor&rsquo;s/Master&rsquo;s in Business, IT, Computer Science, Engineering, Data Science or related fields</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Business Analyst

USAA

<p><b>Why USAA?</b></p><p>At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.</p><p>Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.</p><p><b>The Opportunity</b></p><p>As a dedicated <b>Business Support Analyst Lead</b>, you will support the business by analyzing and evaluating relevant complex Enterprise business data, information, metrics and processes to identify opportunities to optimize the Bank's contact centers. This role will identify opportunities, engage key business partners and stakeholders, develop recommendations, develop business plan and carry through to implementation. Including but not limited to: understanding transfers and identifying ways to reduce, caller intent categorization, first call resolution, call reduction strategies. Additionally, this role is responsible for supporting key team functions and providing recommendations to achieve current and future business strategy needs/objectives.</p><p>We offer a flexible work environment that requires an individual to be <b>in the office 4 days per week.</b> This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is <b>not</b> available for this position.</p><p><b>What you'll do:</b></p><ul><li>Evaluate complex business data and trends to recommend changes in methods or procedures to increase efficiency and facilitate significant improvements to processes and systems.</li><li>Provide support and direction to team members and functional partners with identifying and solving identified opportunities, resolving gaps as they are identified and updating reporting metrics.</li><li>Apply subject-matter-expert functional knowledge to produce complex work deliverables in support of departmental and enterprise initiatives such as audit reviews, business strategy development and project business support.</li><li>Assist and mentors team members and project managers in developing problem solving approach, identifying gaps, and determining optimal way to aggregate and communicate findings.</li><li>Manage broad functional projects and/or participates as a SME resource on larger initiatives to support business requirements.</li><li>Represent the business or staff agency as the subject matter expert and may be a proxy for middle-management leadership.</li><li>Maintain broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans.</li><li>Maintain broad business knowledge, stays current on key business strategies and initiatives and identifies opportunities for support and enablement.</li><li>Plan and design business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.</li><li>Provide insight, analyses, advice and recommendations to keep business on operational and financial plan.</li><li>Gather information, analyzes data and trends to identify and implement business optimization opportunities.</li><li>Support team with assigned analysis, contributes in discussions of strategic options and recommendations.</li><li>Develop/advise on policies, standards, risk management and controls related to relevant processes.</li><li>Coach and provide on-the-job training for other team members.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul><p><b>What you have:</b></p><ul><li> Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. </li><li> 8 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations. </li><li>Knowledge of business operations and systems/business requirements processes.</li><li>Experience facilitating and driving collaboration to common understanding of business requirements and driving standard enterprise wide business processes.</li><li>Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL.</li><li>Experience applying best practices to identifying and interpreting trends or patterns in data to develop recommendations to improve business operations.</li></ul><p><b>What sets you apart:</b></p><ul><li> 5 years' experience in extracting and compiling advanced level analytical data, and providing concise analysis with executive level commentary </li><li> 3-5 years in a role with proven results in call reduction strategies, call categorization or other call center efficiency </li><li> 3-5 years' experience in implementing contact center management strategies </li><li>3-5 years' experience in implementing business planning processes and management routines</li><li> 5 years working in workforce management industry practices, procedures, technologies, call routing and metrics </li><li>Experience in project management processes and implementations</li><li> Knowledge and experience with contact center management related systems for workforce management, call routing, reporting, call recording, etc. For example: NICE, Aceyus, Genesys, Cisco, etc. </li><li>Experience in bringing innovation and driving automation into existing and new processes</li></ul><p><b>Compensation range: </b>The salary range for this position is: $103,450 - $197,730<b>.</b></p><p><b>USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). </b></p><p><b> Compensation: </b> USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. </p><p> </p><p> Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. </p><p> The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. </p><p> </p><p><b> Benefits: </b> At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. </p><p> </p><p> For more details on our outstanding benefits, visit our benefits page on </p><p> Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. </p><p> </p><p> USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. </p>

Business Support Analyst Lead

HashOne Digital (Pvt. )Ltd

<p><b>Job Description</b><br/>We are looking for a Business Analyst / Technical Writer to support our pre-sales and post-sales activities by creating clear, structured, and technically sound documentation. This role will work closely with sales, solution architects, and delivery teams to translate client requirements into actionable documents and visual flows.</p><p><b>Key Responsibilities</b></p><ul><li>Prepare pre-sales and post-sales documentation including proposals, SOWs, BRDs, and FRDs</li><li>Translate client and business requirements into clear technical documentation</li><li>Create user flows, system diagrams, and supporting visuals, and assist solution architects with high-level architectural diagrams</li><li>Conduct competitor research, feasibility analysis, and solution validation to support proposals</li><li>Collaborate with sales, architecture, and delivery teams to ensure scope clarity and smooth handover</li></ul><p><b>Requirements</b></p><ul><li>1-2 years of experience as a Business Analyst, Technical Writer, or similar role</li><li>Strong written English and documentation skills</li><li>Good understanding of software development concepts, web and mobile applications, and system integrations</li><li>Experience with documentation and diagramming tools such as Figma, Lucidchart, Draw.io, or similar</li><li>Ability to work independently during <b>night shift hours</b></li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Business Analyst / Technical Writer

Qatar Airways

<div><div><div><div><div><div><div><div>Job title
</div><div>Lead Business Analyst (IT)
</div></div><div><div>Ref #
</div><div>230266
</div></div><div><div>Location
</div><div>Qatar - Doha
</div></div><div><div>Job family
</div><div>Corporate &amp; Commercial
</div></div><div><div><ul><li>Closing date: 13-Jan-2026</li></ul><br>
</div></div></div></div></div><div><div><div><div><div><p><b>About the role</b></p><p>
You will be responsible for Business Analysis work in medium to complex transformation programs and projects as Business Analyst. You will act as Solution Requirements Owner for Technology and work with managers to identify risks and provide mitigation plans. You will Support Program and Project management to plan and manage solution delivery execution including business and technology stakeholder&rsquo;s management. You will capture business requirements, analyze, define and establish solution requirements baseline. You will work to bring together various stakeholders and outline in Business Terms to define and illustrate clearly the Business Needs and how the underlying Technology Solution will deliver expected benefits for the Organization</p><p><b>
</b></p><p><b>Roles and responsibilities</b></p><ul><li>
Translate business requirements into systems qualities and thence into repeatable design strategies and patterns that enable those qualities (e.g. adaptability, scalability, availability, reusability, etc.)</li><li>
Create project/solution requirements baseline including the required business, technical, migration, functional and non-functional viewpoints</li><li>
Produce complete and high quality of the requirement deliverable including but not limited to Business Processes, Scenarios, Use Cases, Exceptions and other additional required viewpoints in order to translate Business Requirement into actionable solution requirement</li><li>
Manage and support to achieve traceability of requirements across the project lifecycle from initiator to solution requirements baseline, to design, build, test and deploy.</li><li>
Communicate effectively requirements to various stakeholders considering the target audience e.g. business community, architecture and technical teams or UAT</li><li>
Prepare Functional Description Documentation for the Solution i.e. solution description understandable to business community, tracing back to requirements and also aligning to overall solution architecture and design with focus to consider how the end users shall perceive and use/benefit from the solution</li><li>
Act as part of project team, collaborate effectively with Vendors and In-House participants at various organization levels</li><li>
Review and provide feedback for other project key deliverables such as Solution High Level Design, Migration and Test Strategies and ensure compliance with solution requirements</li></ul><p><b>
Be part of an extraordinary story</b></p><p>
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You&rsquo;ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.</p><p>
Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what&rsquo;s never been done before. Together, everything is possible.</p>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Qualifications
</b></h3></div></div><div><div><div><div><p><b>About you</b></p><ul><li>
Bachelor Degree with minimum 7 years of work experience in the area of business analysis with domain experience in Airline operations (like flight Ops, crew operations etc)</li><li>
Excellent knowledge and proven track record on delivering complex business and technology transformations as Business Analyst.</li><li>
Good understanding and awareness of Technology and relevant Airline Industry evolution trends and their risks and opportunities.</li><li>
IT Industrial Certifications or Post Graduation with specific focus on Practical deployments is considered a plus</li><li>
PMI, PMP or Prince2 or CBAP or similar certifications demonstrating knowledge of planning and managing complex transformation initiatives is considered a plus</li></ul><p><b>
Skills required</b></p><ul><li>
Proven expertise in requirements engineering, process modeling and conducting gap analysis is essential</li><li>
Ability to work in dynamic and challenging environment and manage multiple parallel complex initiatives as business analyst</li><li>
Ability to work very closely with Technology Architecture Teams in order to bring together Business need and the required underlying Technology realization, to deliver expected benefits to Organization</li><li>
Ability to work across the organization in multi-cultural environment with various stakeholders and domains and in various levels from Subject Matter Experts to Senior Management</li><li>
Interpersonal, communication, negotiation and leadership skills</li><li>
Innovative and creative thinker</li><li>
Fluent in spoken and written English</li><li>
Good cultural awareness and past experience working in the Middle-East is considered a plus</li></ul><p><b>
About Qatar Airways Group</b></p><p>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.</p><p>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.</p><p></p><p><b><br>
How to apply</b></p><p>
If you&rsquo;re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.</p><br>
</div></div><div></div><div><div><br>
<div><b>About Qatar Airways Group
</b></div><br>
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We&rsquo;ve grown fast, broken records and set trends that others follow. We don&rsquo;t slow down by the fear of failure. Instead, we dare to achieve what&rsquo;s never been done before.<br>
<br>
So whether you&rsquo;re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.<br>
</div></div><div><div>https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&amp;job=230266</div></div></div></div></div></div></div></div>

Lead Business Analyst (IT)

Şanstech

<div>
 <p>
  &Scedil;anstech is a growing technology company with young and dynamic talent. We create an environment and offer growing opportunities for young talent to develop their skills while experimenting with agile solutions.
 </p>
 <p>
 </p>
 <p>
  Technological innovation is the key to our success. To achieve this goal, we need exceptionally talented, intelligent, and driven people.
 </p>
 <p>
 </p>
 <p>
  We are seeking a Business Analyst. If you'd like to help us achieve this success, here's your chance to make history. We're looking for a dynamic, organized, and entrepreneurial team to join our Product and Customer Management team.
 </p>
 <p>
 </p>
 <p>
  <strong>
   Job Description
  </strong>
 </p>
 <p>
 </p>
 <ul>
  <li>
   Perform process analysis and technical analysis of projects, including task creation and process management.
  </li>
  <li>
   Receive requests from business units and execute solution implementation processes.
  </li>
  <li>
   Ensure coordination and effective communication with different team units.
  </li>
  <li>
   Manage work plans and documentation, and track work, testing processes, and defects.
  </li>
  <li>
   Work within Project Management principles during solution implementation.
  </li>
 </ul>
 <p>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
 </p>
 <ul>
  <li>
   Bachelor's Degree in Computer Engineering preferred.
  </li>
  <li>
   Ideally 4+ years of experience as a Technical Business Analyst/Business Analyst in software development.
  </li>
  <li>
   Participate in the analysis, design, and implementation processes of software projects.
  </li>
  <li>
   Experience and knowledge of middleware, application, and web service technologies such as SOAP/REST Web Services, XML, JSON, WSDL, Kafka and Redis.
  </li>
  <li>
   Proficiency in Jira, Confluence, Java, .Net, and SQL.
  </li>
  <li>
   Proficiency in Activity Diagrams, Sequence Diagrams, Use Case Diagrams, and State Diagrams.
  </li>
  <li>
   Excellent teamwork and collaboration skills.
  </li>
  <li>
   Strong written and verbal communication skills and good interpersonal skills.
  </li>
  <li>
   Analytical thinking and Problem-solving skills
  </li>
  <li>
   The ability to anticipate and effectively solve complex problems; build consensus and harmony, act with urgency, achieve results, and take informed risks
  </li>
  <li>
   Strong planning, organization, documentation, and coordination skills
  </li>
  <li>
   The ability to adapt to flexible working hours
  </li>
  <li>
   Proficiency in English
  </li>
  <li>
   Preferably knowledge of iGaming
  </li>
  <li>
   For male candidates, completion of military service
  </li>
 </ul>
</div>


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