business solutions analyst

Rize Beyond Banking

<div><div><b>Business Systems Analyst</b><br>
</div><div>At Rize Credit Union, we&rsquo;re passionate about transforming how technology supports our members and our team. We&rsquo;re looking for a Business Systems Analyst who can bridge the gap between business needs and IT solutions&mdash;someone who thrives on problem-solving, collaboration, and turning ideas into real results.<br>
<br>
This is a high-impact role where you&rsquo;ll analyze processes, uncover opportunities, and help design and deliver solutions that improve the way we work and serve our members. If you&rsquo;re detail-oriented, adaptable, and excited to contribute to meaningful innovation in financial services, this could be the perfect fit.<br>
<br>
<b>What You&rsquo;ll Do</b></div>
<ul><li>Partner with business and IT teams to gather requirements, map processes, and identify pain points.</li>
<li>Translate business needs into clear documentation and user stories.</li>
<li>Support the design, testing, and implementation of new systems and processes.</li>
<li>Monitor and evaluate solutions, making recommendations for improvements.</li>
<li>Build strong relationships across departments and ensure projects are delivered smoothly.</li>
<li>Stay current on emerging technologies and credit union industry trends to bring fresh insights to the team.</li>
</ul><div><b>What We&rsquo;re Looking For</b></div>
<ul><li>3&ndash;5 years of business systems analysis or related experience.</li>
<li>Symitar Episys experience required.</li>
<li>Background in financial services or programming is a plus.</li>
<li>Strong analytical, documentation, and communication skills.</li>
<li>Comfortable with SQL, relational databases, and Microsoft 365 tools.</li>
<li>Flexible, collaborative, and eager to learn.</li>
<li>Bachelor&rsquo;s degree (or equivalent experience) in business, project management, or systems analysis.</li>
</ul><div><b>Why Rize?</b><br>
At Rize, we believe financial services should be simple, human, and innovative. As part of our IT team, you&rsquo;ll help shape technology that makes life easier for our members and empowers our team members. We&rsquo;re a growing credit union with a culture that values collaboration, curiosity, and continuous improvement.</div></div>

Business Systems Analyst

Algonomy

<div><div><b>Position:</b> Business/Process/Systems Analyst</div>
<div><b>Location:</b> Oklahoma City, Oklahoma (must be able to work in the US without sponsorship)</div>
<div><b>Job Function:</b> Information Technology</div>
<div><b>Education:</b> Bachelor's Degree required; Business Analysis Certification preferred</div>
<div><b>Experience:</b> 6+ years directly related experience in an analyst capacity designing and implementing IT solutions on various platforms.</div>
<div></div><div><b>BASIC PURPOSE</b>:</div>
<div></div><div>Serve as a client partner to Manthan&rsquo;s clients and help them understand and use our products effectively to drive positive impact to their business. This position will focus on Enterprise application, its integrations to Business processes and related Analytics. Working knowledge of business areas supported is expected, serving as an advisor in business systems and process-oriented solutions<br>
<br>
<b>MAJOR RESPONSIBILITIES:</b><br>
<br>
Quickly learn Manthan product features and understand client&rsquo;s business and requirements<br>
Perform business analysis activities for the Product Lifecycle, Supply Chain &amp; technology areas, including requirements elicitation, tracking, clarification and communication, specification writing and validation of solutions, utilizing appropriate diagramming and documentation methodologies<br>
Creation and execution of test plans and scripts in support of solution delivery. Testing solutions to verify requirements are met and working with developers to resolve issues and support once solutions are in production.<br>
Adhere &amp; assist with change management, business process improvement and project management<br>
Provide guidance to team members as a coach and mentor, in addition to task assignment and evaluation when appropriate<br>
Collaborate with other IT and business resources to understand issues, plan work and deliver solutions.<br>
<br>
<b>EXPECTED SKILLS:</b><br>
Strong executive presence, presentation, and communication skills, including ability to communicate according to audience<br>
Ability to work and coordinate with the internal cross-functional teams to help meet client&rsquo;s ongoing requirements<br>
Proficiency in SQL. Experience with Data visualization tools is a plus.<br>
Experience and understanding of Agile, Scrum.<br>
Ability to proficiently execute job responsibilities independently on numerous assignments of critical nature<br>
Ability to communicate complex ideas and work effectively with people at all levels in the organization<br>
Diagramming &amp; Documentation techniques<br>
Knowledge of Supply Chain or related Retail Practices</div>
<div></div><div><b>COMPANY PROFILE </b>- Manthan (www.manthan.com)</div>
<div><br>
Manthan serves as the Chief Analytics/Marketing Officer for global consumer industries. With its portfolio of analytic products and solutions Manthan helps its customers derive competitive advantage through data-driven decisions. Manthan&rsquo;s solutions are architected with deep industry specificity, bringing together analytics, technology and industry-practices to place sophisticated, yet intuitive analytical capability. Headquartered in Bangalore with offices in US, UK, Singapore and Brazil, Manthan&rsquo;s client footprint spans 20 countries. Manthan serves the analytics needs of Retail, CPG, Pharma and Market Research industries. Manthan is venture-funded with Fidelity Private Equity, Norwest Venture Partners and Temasek, on its board.</div></div>

University of Prince Mugrin

<div>
 <p>
  <strong>
   UPM is looking for a Saudi of the highest caliber to fill the vacancy of Business Applications Analyst:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Functional Description:
   </u>
  </strong>
 </p>
 <p>
  The Business Applications Analyst will lead and optimize the university's ERP system and other business applications (non-academic systems). This role is critical in ensuring the effective management of enterprise functions such as HR, finance, procurement, project management, and energy/building management by aligning technology with business processes.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Major Duties and Responsibilities:
   </u>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   ERP &amp; Business Applications Management
  </strong>
 </p>
 <ul>
  <li>
   Serve as the primary custodian of the ERP system and related business applications.
  </li>
  <li>
   Lead the configuration, customization, and optimization of ERP modules (HR, finance, procurement, project management, etc).
  </li>
  <li>
   Ensure seamless integration between ERP and other business system.
  </li>
  <li>
   Oversee system upgrades, enhancements, and vendor coordination.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Business Process Optimization
  </strong>
 </p>
 <ul>
  <li>
   Work Closely with HR, finance, Procurement, and other departments to map and optimize business processes within the ERP.
  </li>
  <li>
   Translate business needs into technical requirements for ERP enhancements.
  </li>
  <li>
   Standardize and document business processes, ensuring alignment with best practices.
  </li>
  <li>
   Recommend automation and workflow improvement to streamline operations.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Cross-Functional Collaboration &amp; Governance
  </strong>
 </p>
 <ul>
  <li>
   Act as a liaison IT and business units to ensure ERP adoption and effectiveness.
  </li>
  <li>
   Develop and enforce ERP governance policies for data integrity, security, and compliance.
  </li>
  <li>
   Provide training and support to business users to enhance ERP utilization.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Project Management &amp; Reporting
  </strong>
 </p>
 <ul>
  <li>
   Manage ERP-related projects, from requirement gathering to implementation.
  </li>
  <li>
   Monitor system performance and generate business intelligence reports for leadership.
  </li>
  <li>
   Evaluate new technologies and modules to enhance ERP capabilities.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <u>
    Required Education, Skills and Experience:
   </u>
  </strong>
 </p>
 <ul>
  <li>
   Bachelor's degree in Information systems, Computer Science, Business Administration, or a related field.
  </li>
  <li>
   A Master's degree or relevant ERP certifications (e.g., Oodoo, Oracle, SAB, Microsoft Dynamics) is a plus.
  </li>
  <li>
   10+ years of experience in ERP system administration, business applications consulting, or a similar role.
  </li>
  <li>
   Strong knowledge of enterprise functions (HR, finance, procurement, project management).
  </li>
  <li>
   Experience in higher education ERP systems is preferred.
  </li>
  <li>
   Experience in working with Oodoo system is preferred.
  </li>
  <li>
   Strong understating of business processes and ERP best practices.
  </li>
  <li>
   Ability to translate business requitements into ERP solutions.
  </li>
  <li>
   Experience with ERP integration and workflow automations.
  </li>
  <li>
   Excellent problem-solving, project management, and stakeholder communication skills.
  </li>
  <li>
   Knowledge of data governance, security, and compliance in ERP systems.
  </li>
  <li>
   Experience working in higher education institutions or complex multi-departmental environments is preferred.
  </li>
  <li>
   Familiarity with business intelligence tools, process automation, and analytics is preferred.
  </li>
  <li>
   Proficiency in SQL, ERP reporting tools, or middleware integration is preferred.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Application Procedure:
  </strong>
 </p>
 <ul>
  <li>
   Please apply online and we will get in touch if the screening committee shortlists you for an interview.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   The University of Prince Mugrin
  </strong>
  is located in Madinah, Saudi Arabia. It was founded in 2017.
 </p>
 <p>
  <br/>
 </p>
 <p>
  UPM has the latest educational curricula in the Kingdom and advanced university education that includes the latest curricula and educational materials that support students to build a bright future.
 </p>
</div>


Business Applications Analyst

Empower

<div><div>Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.</div><div>
Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.</div><div>
Business Systems Analysts are responsible for evaluating organizations&rsquo; business processes and systems. They collaborate with stakeholders to gather requirements, analyze data, and create detailed documentation outlining system specifications. Business systems analysts also play a crucial role in facilitating communication between business users and IT teams to ensure that technology solutions align with organizational goals. Additionally, they may participate in testing, training, and provide support for the implementation and ongoing maintenance of business systems.</div><div><br>
Essential Functions:</div><ul><li><div>
Collaborate with cross-functional teams in an Agile environment to gather and document business requirements for software development projects.</div></li></ul><ul><li><div>
Analyze and translate business needs into clear and concise user stories, ensuring alignment with project goals.</div></li><li><div>
Facilitate communication between business stakeholders and development teams to ensure a shared understanding of project requirements.</div></li><li><div>
Work closely with Quality Assurance and Engineers to review story requirements and validate system functionality.</div></li><li><div>
Provide support by troubleshooting issues, conducting impact analysis, and recommending solutions</div></li><li><div>
Review system enhancements with project stakeholders</div></li><li><div>
Create flow diagrams and document technical solutions</div></li><li><div>
Stay informed about industry best practices and emerging trends in business analysis and Agile methodologies.</div></li></ul><div></div><div>
Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree in a related field preferred</div></li><li><div>
Minimum 2 years of previous experience as a Business Systems Analyst or equivalent technology industry background.</div></li><li><div>
Strong analytical skills with ability to gather, analyze and interpret complex data and business requirements. Adept at identifying and solving business problems through innovative and practical solutions.</div></li><li><div>
Effective communication with stakeholders to understand and convey technical information in a clear manner</div></li><li><div>
Proficient in collecting, documenting, and managing system requirements from stakeholders</div></li><li><div>
Understanding of technology (complex multi-platform applications including databases) and systems to bridge the gap between business needs and technical solutions</div></li><li><div>
Effective communication and documentation skills to create comprehensive reports, manuals, workflows, and specifications</div></li><li><div>
Ability to manage tasks, timelines, and resources effectively to ensure successful project delivery</div></li><li><div>
Being flexible and adaptable to changes in project scope, requirements, or technological advancements</div></li><li><div>
Proven experience in Agile Methodologies and working in cross-functional teams.</div></li><li><div>
Experience with Project management tools such as Jira, Confluence and Share point.</div></li><li><div>
Experience with Agile principles preferred</div></li><li><div>
Prior production support and troubleshooting preferred</div></li><li><div>
Experience as a QA or Developer preferred</div></li></ul><div></div><div>
This job description is not intended to be an exhaustive list of all duties, responsibilities and qualifications of the job. The employer has the right to revise this job description at any time. You will be evaluated in part based on your performance of the responsibilities and/or tasks listed in this job description. You may be required perform other duties that are not included on this job description. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.</div><div>
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.</div></div>

Psychiatry of Texas

<p>Job Title - <b>Business Operations &amp; RFP Analyst</b><br/>Job Type - Full-Time<br/>Location - Onsite (Karachi, Pakistan)<br/>Work Schedule - <b>Night Shift | 7:00 PM to 4:00 AM</b><br/>Aligned with U.S. business hours</p><p><b>About PsychPlus</b><br/>The current delivery model for mental health care in the United States is broken&mdash;and <b>PsychPlus</b> is on a mission to fix it.</p><p>PsychPlus is reimagining how mental health care is delivered through a <b>digital-first, modern approach to psychiatry and therapy</b>. We support patients both <b>virtually and in person across Texas</b>, combining exceptional clinical care with best-in-class technology to improve access, affordability, and outcomes.</p><p>Join us as we work toward ensuring that every individual has access to high-quality mental health care.</p><p><b>About the Role</b><br/>PsychPlus is hiring a <b>Business Operations &amp; RFP Analyst</b> to support the Chief Business Officer (CBO) across business development, contracts, research, and operational initiatives.</p><p>This is a full-time, onsite night-shift role requiring strong analytical skills, attention to detail, and the ability to interpret complex documents such as RFPs, grants, and contracts. The ideal candidate can translate dense information into clear, concise, and actionable insights to support executive decision-making.</p><p><b>Key Responsibilities</b><br/><b>1. RFP, Grant &amp; Contract Review</b></p><ul><li>Review and interpret RFPs, RFIs, grants, contracts, MOUs, and related documents</li><li>Identify and summarize scope, requirements, deliverables, deadlines, evaluation criteria, financial terms, and risks</li><li>Prepare structured executive summaries, checklists, and decision briefs for CBO review</li></ul><p><b>2. Pro Forma &amp; Financial Support</b></p><ul><li>Build and maintain basic financial models and pro formas (revenue, expense, staffing scenarios)</li><li>Maintain organized Excel or Google Sheets with clear assumptions</li><li>Prepare side-by-side comparisons for business or program options</li></ul><p><b>3. Project &amp; Deadline Management</b></p><ul><li>Track deadlines, milestones, and deliverables across RFPs, contracts, and internal initiatives</li><li>Maintain simple project trackers and provide regular status updates</li><li>Follow up with internal stakeholders to collect required inputs</li></ul><p><b>4. Communication &amp; Presentation</b></p><ul><li>Draft concise briefs, talking points, and internal communications for executive review</li><li>Assist with professional email drafting and meeting coordination</li><li>Support creation of slides and one-pagers for internal or external use</li></ul><p><b>5. Research &amp; Insight Development</b></p><ul><li>Conduct targeted research on markets, competitors, partners, and program requirements</li><li>Deliver short summaries highlighting key insights, data, and relevant sources</li></ul><p><b>Required Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Business, Management, Economics, or a related field <b>OR</b> equivalent professional experience</li><li>1&ndash;2 years of experience in business operations, analytics, proposal support, or related roles</li><li>Strong analytical and critical-thinking skills</li><li>Proficiency in Excel or Google Sheets (formulas, formatting, basic modeling)</li><li>Excellent written English communication skills</li><li>Strong organizational and time-management abilities</li><li>High attention to detail and accuracy</li><li>Ability to work independently and manage confidential business information</li><li>Availability to work onsite during night-shift hours</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Experience working with RFPs, grants, contracts, or compliance processes</li><li>Exposure to healthcare, behavioral health, government, or nonprofit environments</li><li>Experience summarizing technical, legal, or policy documents</li><li>Familiarity with project management tools or trackers</li></ul><p><b>Why Join PsychPlus?</b><br/>At PsychPlus, we operate with a <b>performance-driven, merit-based culture</b>. We move fast, value ownership, and expect accountability, while providing opportunities to grow and make a meaningful impact.</p><p>Your work directly supports strategic decision-making, operational efficiency, and business growth, helping expand access to high-quality mental health care. When you succeed, our patients succeed, and together we move closer to solving the mental health crisis.</p><p><b>Equal Opportunity Statement</b><br/>PsychPlus is an equal opportunity employer. Employment decisions are based on qualifications, experience, and business needs.</p><p>Job Type: Full-time</p><p>Pay: Rs80,000.00 - Rs120,000.00 per month</p><p>Application Question(s):</p><ul><li>Are you able to work full-time onsite in Karachi on a night-shift schedule aligned with U.S. business hours?</li><li>Do you have experience reviewing or summarizing complex documents such as RFPs, grants, contracts, or proposals?</li><li>Do you have at least 1 year of experience in business operations, analytics, or proposal support?</li><li>Are you proficient in Excel or Google Sheets for analysis, tracking, and basic financial modeling?</li><li>Are you comfortable handling confidential business and contractual information?</li><li>What are your salary expectations?</li></ul><p>Work Location: In person</p>

Business Operations & RFP Analyst

Axiologic Solutions

<div><div><div><div><div><p>Support the objectives of the FM Business Solutions Office (FMZ) to create, plan, and implement solutions for the improved processing, analysis, collection, organization, storage, management, retrieval, and use of financial data from across the enterprise.</p></div><div><p>
 Serves as a member of a team that:</p><ul><li>
Supports the Financial Management Directorate and FM Business Solutions Office (FMZ).</li><li>
Assists the government with financial management operations.</li><li>
Monitors and coordinates program resource allocations.</li><li>
Supports Government representatives at meetings.</li><li>
Supports the Geospatial Intelligence Financials (GEO-F) future enhancements.</li><li>
Provides assistance and advice to NGA for troubleshooting current GEO-F functionality</li><li><p>
Translates operational requirements into technical specifications and implementation</p></li></ul><p></p><p><b><br>
Duties include:</b></p><ul><li>
Developing, maintaining, and supporting system and program schedules</li><li>
Developing business cases and deriving system enhancements</li><li>
Developing and maintaining system documentation and training materials</li><li>
Participating in joint meetings related to operations and maintenance of NGA&rsquo;s core financial systems.</li><li>
Developing IV&amp;V testing processes to validate financial results prior to implementing system enhancements and upgrades with NGA&rsquo;s core financial systems.</li><li>
Coordinating and participating in system engineering and technical exchange meetings to support quick resolution of architectural, design, system interoperability and policy issues</li><li>
Coordinating and participating in milestone events to include requirement reviews, design reviews, and program management reviews</li><li>
After operational needs for enhancements or system changes are assessed, define and develop technical requirements and specifications for development and test</li><li>
Coordinating with security organizations facilitating security certification and accreditation documentation and activities such as security reviews and package submittals</li><li>
Developing reference architectures, implementation plans, concept of operations, exercise plans, data strategies, and process flows</li><li>
Troubleshooting system related issues ranging from SF-133 reporting issues to other accounting data anomalies</li><li>
Supporting Financial Audit Remediation Activities</li><li>
Developing and validating &ldquo;as-is&rdquo; and &ldquo;to-be&rdquo; business processes</li><li>
Assisting with process gap analysis and influence business transformation</li><li>
Developing, interpreting, and revising accounting and finance systems policies and procedures, system designs, and requirements to improve the integrity of financial records.</li><li>
Participating in user testing and acceptance of software and applicable interfaces, development of test strategy, execution of the tests, and documentation of results.</li><li>
Providing detailed comparison of all relevant release notes for system upgrades.</li><li><p>
Coordinating with the system owner and ASP to advise on and ensure all subsystems are up-to-date per user&rsquo;s requirements.</p></li></ul><p></p><p><b><br>
Sills and Experience</b></p><p><b>
Required:</b></p><ul><li><p>
Possess a Bachelor's degree or higher in a business-related field such as Business, Finance,</p></li><li><p>
Accounting, Management, Computer Science, Economics.</p></li><li><p>
12 years of total experience in assessing federal financial business processes, developing financial systems options, and implementing system solution to include demonstrated experience with federal financial management including all aspects of programming, planning, budgeting, execution and/or accounting.</p></li><li><p>
In addition to above, specialized demonstrated experience in the following criteria (total 8 years)</p></li><li><p>
At least 2 years demonstrated hands on experience supporting Momentum-based financial systems and development cycle that may include upgrades, enhancements or full system implementation</p></li><li><p>
At least 2 years demonstrated experience assessing audit findings and recommendations and developing or executing the corresponding Corrective Action Plans in support of FI SCAM.</p></li><li><p>
At least 2 years of demonstrated experience in executing or writing advanced Visual Basic for Applications (VBA) and Structured Query Language (SQL) scripts for testing and execution</p></li><li><p>
At least 2 years demonstrated experience with design, execution, and testing of Momentum-related reports or execution of 1099 process in momentum and familiarization with 1099 IRS requirements</p><p></p><p><b><br>
Desired:</b></p></li><li><p>
Certified Information Systems Auditor (CISA)</p></li><li><p>
Certified Government Financial Manager (CGFM)</p></li><li><p>
At least 5 years of program management experience with PMP certification</p></li><li><p>
Demonstrated experience with system administration functions related to Momentum financials.</p></li><li><p>
At least 5 years of demonstrated experience managing multiple projects simultaneously</p></li><li><p>
At least 3 years of demonstrated experience with Momentum Acquisition or other modules</p></li><li><p>
At least 3 years of demonstrated experience implementing interfaces between Momentum</p></li><li><p>
Financials and other Momentum modules</p></li><li><p>
At least 3 years of demonstrated experience developing life cycle cost estimates utilizing various methodologies (i.e. parametric, analogous, engineering judgment)</p></li><li><p>
At least 3 years of demonstrated experience with TM-I and COGNOS.</p></li></ul></div></div></div>
</div><div><div><div><div><p><b>Benefits Overview:</b></p><ul><li><b>
Health Insurance: </b>Medical, dental, and vision plans.</li><li><b>
Retirement Plans:</b> 401(k) with company match.</li><li><b>
Paid Time Off: </b>PTO and holidays.</li><li><b>
Professional Development:</b> Tuition Assistance for courses and certifications.</li><li><b>
Fitness &amp; Wellness Stipend</b></li><li><b>
Electronic Stipend</b></li></ul><p>
Applicants with a physical or mental disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to hr@axiologicsolutions.com or call 571-295-4990. Determinations on request for reasonable accommodation will be made on a case-by-case basis.</p><p>
Axiologic Solutions and its subsidiaries are an Equal Opportunity Employer, as such we do not discriminate against any employee or applicant for employment as protected by applicable laws.</p></div></div></div></div></div><p></p>

Financial Systems Analyst

USAA

<p><b>Why USAA?</b></p><p>At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the choice for the military community and their families.</p><p>Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.</p><p><b>The Opportunity</b></p><p>As a dedicated <b>Business Support Analyst Lead</b>, you will support the business by analyzing and evaluating relevant complex Enterprise business data, information, metrics and processes to identify opportunities to optimize the Bank's contact centers. This role will identify opportunities, engage key business partners and stakeholders, develop recommendations, develop business plan and carry through to implementation. Including but not limited to: understanding transfers and identifying ways to reduce, caller intent categorization, first call resolution, call reduction strategies. Additionally, this role is responsible for supporting key team functions and providing recommendations to achieve current and future business strategy needs/objectives.</p><p>We offer a flexible work environment that requires an individual to be <b>in the office 4 days per week.</b> This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is <b>not</b> available for this position.</p><p><b>What you'll do:</b></p><ul><li>Evaluate complex business data and trends to recommend changes in methods or procedures to increase efficiency and facilitate significant improvements to processes and systems.</li><li>Provide support and direction to team members and functional partners with identifying and solving identified opportunities, resolving gaps as they are identified and updating reporting metrics.</li><li>Apply subject-matter-expert functional knowledge to produce complex work deliverables in support of departmental and enterprise initiatives such as audit reviews, business strategy development and project business support.</li><li>Assist and mentors team members and project managers in developing problem solving approach, identifying gaps, and determining optimal way to aggregate and communicate findings.</li><li>Manage broad functional projects and/or participates as a SME resource on larger initiatives to support business requirements.</li><li>Represent the business or staff agency as the subject matter expert and may be a proxy for middle-management leadership.</li><li>Maintain broad system knowledge, stays current on all system enhancements, identifies training needs and implements plans.</li><li>Maintain broad business knowledge, stays current on key business strategies and initiatives and identifies opportunities for support and enablement.</li><li>Plan and design business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.</li><li>Provide insight, analyses, advice and recommendations to keep business on operational and financial plan.</li><li>Gather information, analyzes data and trends to identify and implement business optimization opportunities.</li><li>Support team with assigned analysis, contributes in discussions of strategic options and recommendations.</li><li>Develop/advise on policies, standards, risk management and controls related to relevant processes.</li><li>Coach and provide on-the-job training for other team members.</li><li>Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.</li></ul><p><b>What you have:</b></p><ul><li> Bachelor's Degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree. </li><li> 8 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations. </li><li>Knowledge of business operations and systems/business requirements processes.</li><li>Experience facilitating and driving collaboration to common understanding of business requirements and driving standard enterprise wide business processes.</li><li>Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL.</li><li>Experience applying best practices to identifying and interpreting trends or patterns in data to develop recommendations to improve business operations.</li></ul><p><b>What sets you apart:</b></p><ul><li> 5 years' experience in extracting and compiling advanced level analytical data, and providing concise analysis with executive level commentary </li><li> 3-5 years in a role with proven results in call reduction strategies, call categorization or other call center efficiency </li><li> 3-5 years' experience in implementing contact center management strategies </li><li>3-5 years' experience in implementing business planning processes and management routines</li><li> 5 years working in workforce management industry practices, procedures, technologies, call routing and metrics </li><li>Experience in project management processes and implementations</li><li> Knowledge and experience with contact center management related systems for workforce management, call routing, reporting, call recording, etc. For example: NICE, Aceyus, Genesys, Cisco, etc. </li><li>Experience in bringing innovation and driving automation into existing and new processes</li></ul><p><b>Compensation range: </b>The salary range for this position is: $103,450 - $197,730<b>.</b></p><p><b>USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.). </b></p><p><b> Compensation: </b> USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. </p><p> </p><p> Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. </p><p> The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job. </p><p> </p><p><b> Benefits: </b> At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. </p><p> </p><p> For more details on our outstanding benefits, visit our benefits page on </p><p> Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. </p><p> </p><p> USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. </p>

Business Support Analyst Lead

Search 10000+ Business solutions analyst jobs near you this January. New roles added regularly across leading industries. Apply today.

10000 business solutions analyst jobs NEAR_ME

Business Systems Analyst

Business Systems Analyst

Business Applications Analyst

Business Systems Analyst

Business Operations & RFP Analyst

Financial Systems Analyst

Business Support Analyst Lead