business analyst

business support analyst

NTT DATA North America

<div>
 At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company&rsquo;s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
 
 
 NTT DATA, Inc. currently seeks a &ldquo;Business Support Senior Associate&rdquo; to join our team in &ldquo;Chennai&rdquo;.
 
 
 At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company&rsquo;s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
 
 
 NTT DATA, Inc. currently seeks a &ldquo;Business Support Senior Associate&rdquo; to join our team in &ldquo;Coimbatore&rdquo;.
 
 
 
 Position's General Duties and Tasks
 
 
 
 We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Chat/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust.
 
 
 To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. In these roles you will be responsible for:
 
 
 <ul>
 <li>
 Providing front-line Customer service to Policyholders, beneficiaries, agents, and internal customers via Chat/email.
 </li>
 <li>
 Ensuring customer satisfaction and strive to meet service standards. Providing Outstanding customer service
 </li>
 <li>
 Processing and logging incoming chats/emails into the CRM system.
 </li>
 <li>
 Identifying customer needs, Forwarding, and escalating inquiries to relevant individuals and departments.
 </li>
 <li>
 Communicating effectively and professionally with both internal and external customers to resolve questions and issues.
 </li>
 <li>
 Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.
 </li>
 <li>
 Collaborating with management or other team members as appropriate to proactively address service issues and concerns.
 </li>
 <li>
 Analyse and clear inquiries of the Team and address it appropriately. Reaching out to various stakeholders for any further inquiry.
 </li>
 <li>
 Coordinating training and mentoring activities for new team members.
 </li>
 <li>
 Maintaining confidentiality of information.
 </li>
 <li>
 Performing other duties as the need arises.
 
 
 </li>
 </ul>
 
 Required Skills for this role include:
 
 
 
 Candidate should have a minimum of 3-5 years&rsquo; experience in Voice/Chat support that required you to work regularly scheduled shifts.
 
 
 Possesses excellent verbal and written communication skills
 
 
 Proficient experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
 
 
 12+ months of experience in a role that required attention to detail, accuracy, and accountability for your work product.
 
 
 12+ months of experience in a role that required you to communicate (oral/written) effectively in a professional/office setting.
 
 
 Typing speed of 35 wpm.
 
 
 Ready to work in complete night shifts
 
 
 Any Graduation with English as a compulsory subject.
 
 
 Ability to sit at a desk/remote for extended periods.
 
 
 Proficient with MS Office suites and leading CRM tools such as Salesforce
 
 
 
 Preferred Skills include:
 
 
 
 Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions(calls/chat/email) from customers inquiring about payments, policy information, or claims.
 
 
 Required schedule availability for this position is Monday-Saturday (6.00 PM to 4.00 AM IST). The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime basis business requirement.
</div>

Business Support Analyst

Kauvery Hospital

<div>
 
 Kauvery Hospital is a fast-expanding home-grown hospital chain, with multi-specialty
 
 
 hospitals across five cities in Tamil Nadu and Karnataka. The healthcare industry is poised for
 
 
 disruption in its service delivery model using technology adoption to bring care to the homes
 
 
 of people. We are seeking a highly analytical and results-oriented Product or Business Analyst
 
 
 to join our growing team. You will play a key role in understanding user needs, defining
 
 
 product requirements, and driving product success. You will work closely with product
 
 
 managers, engineers, and stakeholders to ensure that our products meet the needs of our
 
 
 customers.
 
 
 
 Primary Responsibilities
 
 
 
 
 
 
 As a Product or Business Analyst, your key responsibilities will be:
 
 
 1. Conduct market research and competitive analysis to identify opportunities and threats.
 
 
 2. Gather and analyze user requirements and feedback.
 
 
 3. Define product requirements and create user stories and acceptance criteria.
 
 
 4. Collaborate with product managers and engineers to prioritize features and roadmap.
 
 
 5. Track product performance and analyze key metrics.
 
 
 6. Prepare presentations and reports to communicate findings and recommendations to
 
 
 stakeholders.
 
 
 7. Support product launches and go-to-market strategies.
 
 
 8. Assist in the development of product roadmaps and strategic plans.
 
 
 9. Other duties as assigned.
 
 
 
 Required Qualifications
 
 
 
  Bachelor's degree in Business Administration, Computer Science, or a related field.
 
 
  0-2 years of experience in product management, business analysis, or a related field.
 
 
  Strong analytical and problem-solving skills.
 
 
  Excellent communication and presentation skills.
 
 
  Proficiency in Microsoft Office Suite.
 
 
  Experience with data analysis and reporting tools (e.g., Excel, PowerBi) is a plus.
 
 
  Strong interest in technology and the product development process.
 
 
 
</div>

Business Analyst

Emerson

<div>
 
 Job Summary
 
 
 
 
 JOB DESCRIPTION
 
 
 
 The Business Analyst will support the Global PMO Digital Process Execution (DCX) programs, including the Presto SSCPQO (Size-Select-Configure-Price-Quote-Order) platform along with other digital process and customer experience tools. They will assist Product Managers with discovery, documenting requirements, and translating business objectives into actionable software product features. The role includes supporting roadmap and backlog management, delivery execution, and cross-team collaboration. Additionally, the analyst will conduct data research and analysis and create documentation to optimize product value and alignment with strategic goals.
 
 
 
 In This Role, Your Responsibilities Will:
 
 
 
 <ul>
 <li>
 Support Product Discovery &amp; Requirements Gathering
 </li>
 <ul>
 <li>
 Document and organize business and technical requirements gathered during discovery.
 </li>
 <li>
 Support Digital Tool Product Managers lay the groundwork for the development of epics andfeatures.
 </li>
 <li>
 Support translating product objectives into detailed documentation, visual models, data analysis, and business use case articulation for design and architecture workshops.
 </li>
 <li>
 Conduct data research to support productivity improvements and Quantified Business Benefit calculations to justify the development and prioritization of new features, ensuring alignment with the product roadmap.
 </li>
 <li>
 Collaborate with Product Manager, business leads, IT BA&rsquo;s, and others on the development of Design mockups / prototypes.
 </li>
 <li>
 Develop and review features and user stories under the guidance of the Product Manager and in collaboration with IT BA&rsquo;s or other product collaborators.
 </li>
 </ul>
 <li>
 Support Roadmap &amp; Backlog Management
 </li>
 <ul>
 <li>
 Assist in maintaining the product roadmap and backlog under guidance from the Product Manager.
 </li>
 <li>
 Break down epics into detailed features and user stories; ensure clarity and completeness of requirements working with Product Manager, business leads, IT BA&rsquo;s, and other team members.
 </li>
 </ul>
 <li>
 Support Delivery &amp; Execution
 </li>
 <ul>
 <li>
 Closely work with Product Manager, IT, and development teams to ensure timely delivery of product features and enhancements.
 </li>
 <li>
 Track Sprint goals and progress against achievements and call out risks or issues to the Product Manager as needed.
 </li>
 <li>
 Assist with QA and business user acceptance testing and validation of delivered functionality.
 </li>
 </ul>
 <li>
 Support Product Performance &amp; Continuous Improvement
 </li>
 <ul>
 <li>
 Develop and document a comprehensive understanding of system data architecture and integrations, encompassing both business and IT perspectives. This includes not only how data is queried or analyzed as a Data Analyst, but also how it is structured, integrated, governed, and applied across digital tools to support business goals and technical operations.
 </li>
 <li>
 Develop metrics and tools and work with business leads and implementation collaborators in capturing product performance, usage, and adoption to identify areas for enhancement.
 </li>
 <li>
 Support the program leadership team in developing documentation, data analysis, and post-launch research to evaluate the performance, business impact, and cost-benefit of released features, and to find opportunities for enhancement and optimization. Contribute to post-implementation reviews and ongoing product optimization.
 
 </li>
 </ul>
 </ul>
 
 Who You Are:
 
 
 
 You are an analytical problem solver with a passion for digital innovation and process improvement. You thrive in collaborative environments, working seamlessly with collaborators from technical and business backgrounds. Meticulous and curious, you approach challenges with a problem-solving attitude and a drive to translate complex business needs into clear, actionable solutions. Adaptable and proactive, you embrace change and take initiative, making data-driven decisions to enhance product value. Your communication skills allow you to distill technical concepts for diverse audiences, and your organization skills help you manage priorities in a fast-paced setting.
 
 
 
 For This Role, You Will Need:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Information Technology, Engineering, or an equivalent.
 </li>
 <li>
 Two to four years of experience in Application Engineering or other adjacent functions, including use of CPQ tools, such as FF2.
 </li>
 <li>
 Experience working in cross-functional teams with both business and IT collaborators.
 </li>
 <li>
 Experience or strong interest in digital transformation, software development, and/or data analysis.
 </li>
 <li>
 Strong analytical, organizational, and problem-solving skills.
 </li>
 <li>
 Excellent written and verbal communication skills.
 
 
 </li>
 </ul>
 
 Preferred Qualifications that Set You Apart:
 
 
 
 <ul>
 <li>
 Familiarity with Agile methodologies, product roadmaps, user stories, and backlog management tools such as Azure DevOps.
 </li>
 <li>
 Experience in user experience/user interface design, software testing, or working with design teams.
 </li>
 <li>
 Knowledge of enterprise systems such as Oracle and other Emerson/FCV software platforms.
 </li>
 <li>
 Experience with Global Project Management Office (PMO) tools and processes.
 </li>
 <li>
 Familiarity with change management practices and tools.
 
 
 </li>
 </ul>
 
 Our Culture &amp; Commitment to You
 
 
 
 At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives&mdash;because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
 
 
 We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.
</div>

<div>
 
 
 Job Title:
 
 Business Analyst &ndash; Healthcare Domain
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Collaborate with business users to discuss, analyze, and elucidate business requirements.
 </li>
 <li>
 Identify business problems, document requirements, and prioritize them based on client inputs.
 </li>
 <li>
 Conduct requirements analysis and management activities throughout the project lifecycle.
 </li>
 <li>
 Suggest solution options, discuss pros and cons, and assist customers in finalizing the best approach.
 </li>
 <li>
 Prepare detailed User Stories with clear acceptance criteria and sufficient information for development teams.
 </li>
 <li>
 Maintain and manage requirements-related documentation within JIRA.
 </li>
 <li>
 Clarify business queries raised by technical and QA teams.
 </li>
 <li>
 Support QA teams during User Acceptance Testing (UAT) to ensure requirements are met.
 </li>
 <li>
 Facilitate effective communication between business users and technical teams.
 </li>
 <li>
 Provide insights and domain knowledge to ensure alignment of features and functionality with healthcare processes.
 </li>
 </ul>
 
 
 Primary Skills
 
 
 <ul>
 <li>
 Strong experience in Requirements Analysis and Requirements Management.
 </li>
 <li>
 Expertise in writing detailed User Stories and acceptance criteria.
 </li>
 <li>
 Proficiency in using JIRA for requirement tracking and management.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Ability to engage with multiple stakeholders and clarify ambiguous requirements.
 </li>
 </ul>
 
 
</div>

Citi

<div>
 The Applications Development Intermediate Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming activities.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Key Responsibilities
 </li>
 <li>
 Requirements Gathering &amp; Analysis:
 </li>
 <ul>
 <li>
 Conduct in-depth meetings, workshops, and other elicitation techniques to gather, analyze, and document business requirements from various stakeholders.
 </li>
 <li>
 Translate high-level business requirements into detailed functional and non-functional specifications, user stories, use cases, and process flows.
 </li>
 <li>
 Analyze and evaluate existing business processes, systems, and data to identify gaps, inefficiencies, and opportunities for improvement.
 </li>
 <li>
 Facilitate requirements prioritization with stakeholders and manage changes to requirements throughout the project lifecycle.
 </li>
 </ul>
 <li>
 Solution Design &amp; Collaboration:
 </li>
 <ul>
 <li>
 Work closely with Business, developers, and quality assurance teams to ensure a shared understanding of requirements and solution design.
 </li>
 <li>
 Participate in the design and prototyping of solutions, providing business context and ensuring alignment with user needs.
 </li>
 <li>
 Support the technical teams in understanding the business impact of technical decisions and trade-offs.
 </li>
 </ul>
 <li>
 Documentation &amp; Communication:
 </li>
 <ul>
 <li>
 Create and maintain comprehensive documentation including Business Requirements Documents (BRDs), Functional Specification Documents (FSDs), user stories, process diagrams, and data models.
 </li>
 <li>
 Communicate complex business and technical concepts clearly and concisely to diverse audiences.
 </li>
 <li>
 Prepare and deliver presentations to stakeholders on project status, requirements, and proposed solutions.
 </li>
 <li>
 Follow up on BOW items on day to day bases and help move forward on items without much delay.
 </li>
 </ul>
 <li>
 Testing &amp; Quality Assurance Support:
 </li>
 <ul>
 <li>
 Collaborate with QA teams to develop test plans and test cases, ensuring that solutions meet specified requirements.
 </li>
 <li>
 Assist in user acceptance testing (UAT) by providing business context and validating functionality against business needs.
 </li>
 <li>
 Identify and track defects, working with development teams to ensure timely resolution.
 </li>
 </ul>
 <li>
 Stakeholder Management:
 </li>
 <ul>
 <li>
 Build and maintain strong relationships with internal and external stakeholders, fostering trust and effective collaboration.
 </li>
 <li>
 Act as a liaison between business units, technology teams, and third-party vendors.
 </li>
 <li>
 Manage stakeholder expectations and facilitate conflict resolution when necessary.
 
 </li>
 </ul>
 
 Work Environment
 
 
 
 Typically works in an office or hybrid remote environment.
 
 
 
 Qualifications
 
 
 
 
 Education:
 
 Bachelor&rsquo;s degree/University degree or equivalent experience
 
 Experience:
 
 2-5 years of experience as a Business Analyst in a relevant industry (e.g., Financial Services, Technology, Healthcare).
 
 Technical Skills:
 
 
 
 <ul>
 <li>
 Proficiency in requirements management tools (e.g., Jira, Confluence).
 </li>
 <li>
 Experience with process modeling tools (e.g., Visio).
 </li>
 <li>
 Familiarity with Agile methodologies.
 </li>
 <li>
 Basic understanding of database concepts and SQL is often beneficial.
 </li>
 <li>
 Experience with data analysis and reporting tools is a plus.
 
 
 </li>
 </ul>
 
 Soft Skills:
 
 
 
 <ul>
 <li>
 Excellent analytical and problem-solving abilities.
 </li>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Exceptional interpersonal and negotiation skills.
 </li>
 <li>
 Ability to work independently and as part of a team in a fast-paced environment.
 </li>
 <li>
 High attention to detail and organizational skills.
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree/University degree or equivalent experience
 
 
 </li>
 </ul>
 This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
 
 
 ------------------------------------------------------
 
 
 
 Job Family Group:
 
 
 
 Technology
 
 
 ------------------------------------------------------
 
 
 
 Job Family:
 
 
 
 Applications Development
 
 
 ------------------------------------------------------
 
 
 
 Time Type:
 
 
 
 Full time
 
 
 ------------------------------------------------------
 
 
 
 Most Relevant Skills
 
 
 
 Please see the requirements listed above.
 
 
 ------------------------------------------------------
 
 
 
 Other Relevant Skills
 
 
 
 For complementary skills, please see above and/or contact the recruiter.
 
 
 ------------------------------------------------------
 
 
 
 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
 
 
 
 
 If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 
 
 Accessibility at Citi.
 
 
 
 
 View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 
 
 
 </ul>
</div>

Tata Consultancy Services

<div>
 
 
 Job description
 
 
 
 
 
 TCS BPS IS HIRING FOR KYC Analyst role at Chennai!
 
 
 
 
 
 
 
 Kindly go through the norms below and apply only if its relevant for
 
 
 
 
 
 
 Job Role:
 
 KYC Analyst
 
 
 
 Job Location:
 
 Chennai (DLF)
 
 
 
 
 
 
 
 Experience required:
 
 
 
 
 
 
 <ul>
 <li>
 1 to 6 years of work experience in KYC domain
 </li>
 </ul>
 
 
 
 
 
 
 
 Job Requirement:
 
 
 
 
 <ul>
 <li>
 Any full-time graduate (10+2+3).
 </li>
 <li>
 Immediate joiners are preferred.
 </li>
 <li>
 Willingness to work in night shifts.
 </li>
 <li>
 Mode of Salary credit should be through banks from all the employers (No cash in hand)
 </li>
 <li>
 All educational and employment documents are mandatory to have.
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Minimum of 1-6 years of relevant experience.
 </li>
 <li>
 Performing due diligence review and escalate concerns to AML compliance team
 </li>
 <li>
 KYC /AML procedures and policies that need to be complied with and the KYC systems and databases that hold KYC information and records
 </li>
 <li>
 Enrich the client record in the consortium's proprietary platform.
 </li>
 <li>
 Update MIS as necessary
 </li>
 <li>
 Handle exception reports generated from systems and cleansing accordingly.
 </li>
 <li>
 Performing document sourcing, verifying, validating, handling one of customer requests on data and documents and other maintenance related requests.
 </li>
 <li>
 Commerce, Business administration background preferred.
 </li>
 <li>
 Good understanding of financial markets.
 </li>
 <li>
 Immediate Joiners are preferred (NP 0 to 30 days).
 </li>
 <li>
 Should be flexible to work in US shifts.
 </li>
 </ul>
 
 
</div>

KYC analyst

<div>
 The KYC Operations Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know Your Client) program at Citi.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices
 </li>
 <li>
 Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, etc.)
 </li>
 <li>
 Partner with Relationship Management and Compliance teams to update system information from initiation to approval of KYC record and report workflow progress to supervisor
 </li>
 <li>
 Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
 </li>
 <li>
 Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standards
 </li>
 <li>
 Maintain BSU tool
 </li>
 <li>
 Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Previous relevant experience preferred
 </li>
 <li>
 4 -6 Years relevant experience in KYC.
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor's degree/University degree or equivalent experience
 
 
 </li>
 </ul>
 ------------------------------------------------------
 
 
 
 Job Family Group:
 
 
 
 Operations - Services
 
 
 ------------------------------------------------------
 
 
 
 Job Family:
 
 
 
 Business KYC
 
 
 ------------------------------------------------------
 
 
 
 Time Type:
 
 
 
 Full time
 
 
 ------------------------------------------------------
 
 
 
 Most Relevant Skills
 
 
 
 Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.
 
 
 ------------------------------------------------------
 
 
 
 Other Relevant Skills
 
 
 
 For complementary skills, please see above and/or contact the recruiter.
 
 
 ------------------------------------------------------
 
 
 
 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
 
 
 
 
 If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 
 
 Accessibility at Citi.
 
 
 
 
 View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 
</div>

KYC Operations Analyst

Explore 67+ Business support analyst in Chennai India this November. Find roles across top companies and apply now to boost your career.

67 business support analyst jobs IN Chennai India

Business Support Analyst

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KYC analyst

KYC Operations Analyst