business systems analyst

San Bernardino Superior Court

<div><div><div><h2 class="jobSectionHeader"><b>Description</b></h2></div><br>
<p></p><div><br>
<div><b>WE ARE HIRING: BUSINESS SYSTEMS ANALYST</b><br>
<div>
The Superior Court of California, County of San Bernardino, seeks a strategic and proactive<b> Business Systems Analyst</b> to lead technology initiatives that support evolving court operations. The ideal candidate will have experience managing projects from planning to delivery, ensuring alignment with business goals, timelines, and budgets.</div><div></div><div><br>
This role requires strong communication and leadership skills to guide cross-functional teams, manage stakeholder</div><div>
expectations, and mitigate risks. Key responsibilities include project scheduling, resource coordination, risk analysis, and quality assurance, with expertise in Agile or Waterfall methodologies. The analyst will play a vital role in strengthening internal partnerships and streamlining requirements-gathering processes to drive innovation and operational efficiency.</div><div></div><div><br>
Certifications such as PMP (Project Management Professional) or CSM (Certified ScrumMaster), along with experience in the public sector, are highly desirable but not required.</div><p><b><br>
RECRUITMENT DEADLINE:</b> The Court will accept applications until a sufficient number of qualified candidates have applied, and this recruitment may close at any time without notice. Applicants are strongly encouraged to apply early, with priority consideration given to those who submit their materials by <b>JULY 12, 2026</b></p><p></p><p><b><br>
APPLICATION NOTIFICATIONS</b>:</p><ul><li><p><b>
Notifications:</b> All candidates will be notified of their status via email.</p></li><li><p><b>
Background Checks:</b> Candidates selected for this position must pass a background check and reference checks.</p></li><li><p><b>
Sponsorship:</b> San Bernardino Superior Court is not able to consider candidates who will require visa sponsorship at the time of application or in the future.</p></li></ul><p></p><p><b><br>
ABOUT THE POSITION</b></p></div><div><p>
Under general direction, the Business Systems Analyst plans, coordinates and leads medium to large scale information technology projects through the project lifecycle that deliver value to the court. Responsibilities include conception and initiation, cost benefit analysis, definition, and planning, launch and execution, monitoring and controlling, and close-out. The analyst evaluates, designs, maintains, and recommends enhancements, replacements, and new solutions; consults with departments and end users to gather data, analyze, document, and evaluate functional requirements; mentors team members in following industry standard business process engineering and project management methodologies and internal procedures, provides administrative support, including budget management and procurement coordination to the department and performs related work as required.</p></div><div><p><b>
SUPERVISION RECEIVED AND EXERCISED</b></p></div><div><p>
Receives general direction from assigned supervisory or management personnel. Exercises no direct supervision over staff.</p></div><div><p><b>
CLASS CHARACTERISTICS</b></p></div><div><p>
This journey-level classification is responsible for analyzing functional requirements, selecting solutions, and managing medium to large scale technology projects. Incumbents must operate with a high degree of independent judgment, tact, and initiative, applying full proficiency in their assigned areas. This position provides analytical support to both internal IT staff and external business units.</p></div></div><br>
<p></p>
<div><h2 class="jobSectionHeader"><b>Essential Functions</b></h2></div>
<p></p><div><div><div><div><b>EXAMPLES OF TYPICAL JOB FUNCTIONS (Illustrative Only)</b></div></div><div><p><i>
Management reserves the right to add, modify, change, or rescind the work assignments of various positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.</i></p><ul><li>
Plans, organizes, and defines technology project requirements, methods, and objectives in consultation with end users; performs risk assessments; impact analyses, stakeholder analyses, and draft process documentation; coordinates project activities with team members, other information technology divisions, user representatives, and outside vendors.</li><li>
Collaborates with managers, users, and development teams to identify and document user business requirements, priorities, processes, and data requirements; defines project scope for approval; works with application teams to create system and program specifications, diagrams processes and data flows, and prototypes for approval; conducts project status meetings with project teams, including; managers, stakeholders, and users.</li><li>
Ensures that technology projects adhere to project management principles and methodologies; provides tracking support to align department wide demand and capacity needs.</li><li>
Conducts cost benefit analysis, tracks project budgets, service level agreements, and schedules; monitors project progress and ensures project goals and agreement requirements are met.</li><li>
Participates in the development of project management toolkits and methodologies used by information technology staff and others.</li><li>
Interviews, analyzes, and documents end user work processes and consults with related teams for infrastructure and system requirements; conducts technical reviews; develops or refines specifications; designs, recommends, implements, and evaluates upgrades, expansions, and solutions.</li><li>
Develops requests for proposals and qualifications for professional services; evaluates proposals and recommends project award; develops and reviews contract terms and amendments; ensures contractor compliance with Court and department standards and specifications.</li><li>
Prepares and updates comprehensive technical documentation for application projects including workflow models, specifications, database requirements, and other project development and implementation documentation.</li><li>
Stays current with emerging technology trends and innovations in IT operations; researches, evaluates, and recommends vendor solutions and technologies; works with staff to maintain, revise, or improve systems.</li><li>
Assists in the development and implementation of technology-related protocols, policies, procedures, and operating standards</li><li>
Analyzes and optimizes business processes to improve efficiency, eliminate redundancies, and enhance system usability.</li><li>
Conducts user experience (UX) testing and gathers usability feedback to enhance application functionality.</li><li>
Ensures system implementations and enhancements comply with cybersecurity best practices, data privacy regulations, and legal requirements.</li><li>
Writes and maintains technical documentation; supports the development of training materials and programs for end-users and stakeholders.</li><li>
Represents the department on court-wide committees; provides expert guidance on technical options; presents solution/options to stakeholders.</li><li>
Observes and complies with all Court and mandated safety rules, regulations, and protocols.</li><li>
Provides general administrative support to the department, including vendor management, procurement, and budget tracking.</li><li>
Performs related duties as required.</li></ul></div></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications</b></h2></div>
<p></p><div><div><div><div><b>Education and Experience:</b></div><p><i>
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:</i></p><div><b>
Education:</b></div><div><ul><li>
Bachelor&rsquo;s degree from an accredited college or university with major coursework in management information systems, computer science, business, or closely related field.</li></ul></div><div><b>
Experience:</b></div><div><ul><li>
Three (3) years of progressively responsible experience performing business systems analysis, requirements gathering, end-user acceptance testing, process mapping and workflow diagramming, documenting business rules, writing specifications, developing procedures to enhance system performance, conducting feasibility studies, and performing cost-benefit analysis.</li></ul></div><p></p><p><b><br>
Licenses and Certifications:</b></p><div><ul><li>
None</li></ul></div></div></div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Physical Characteristics</b></h2></div>
<p></p><div><div><p><b>PHYSICAL DEMANDS</b></p><p>
Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 20 pounds.</p></div></div></div></div><p></p>

BUSINESS SYSTEMS ANALYST

Apollo Technology Solutions LLC

<div><div><b>Job Title: Business Systems Analyst</b><br>
<b>Location: Richmond, VA</b><br>
<b>Duration: 12 Months</b><br>
<br>
<br>
**Local candidates only***<br>
**Candidate must be able to work onsite 4 days/week during an initial 90-day probationary period; there is a possibility of reduced onsite commitment after successful probation, though some onsite presence will continue to be required weekly**<br>
<br>
<b>Job Description:</b><br>
The client is seeking a Business Systems Analyst to work as a key member of the Design Team for IT projects. This analyst will support teams working in Agile (Kanban and Sprint) as well as traditional Waterfall methodologies for Software Development Lifecycle (SDLC).<br>
<br>
Responsibilities include analyzing problems; documenting business processes; developing requirements, user stories and acceptance criteria; and managing requirements traceability and testing. VDOT is a fast-paced organization with very high standards for work quality and efficiency. This position is expected to handle multiple projects, and remain flexible and productive, despite changing priorities and processes. Ongoing improvement and efficiency is a part of our culture and each team member is expected to proactively contribute to process improvements. This position is also expected to handle small-scale projects or workstreams as a project coordinator.
</div><p><b>Responsibilities:</b>
</p><ul><li>Work with the Project team members and business stakeholders to understand business processes and pain points.
</li><li>Develop expertise in the customers' business applications
</li><li>Conduct Root Cause Analysis to identify system gaps and deficiencies that require a business, technical or blended approach for resolution
</li><li>Diagram current processes and proposed modifications using process flows, context diagrams and data flow diagrams
</li><li>Client and document requirements and user stories with a focus on improving both business and technical processing.
</li><li>Translate business needs into detailed user stories, use cases, process flows, and other artifacts.
</li><li>Decompose requirements into Epics and Features and create clear and concise user stories that are easy to understand and implement by technical staff
</li><li>Strong Sense of ownership and accountability
</li><li>Utilize progressive elaboration; map stories to technical design specifications to be used by internal staff to develop the system modifications
</li><li>Identify and group related user stories into Themes, document the dependencies and associated business processes
</li><li>Ability to manage competing priorities and meet deadlines.
</li><li>Assist Product Owner in maintaining the product backlog
</li><li>Create conceptual prototypes and mock-ups
</li><li>Create wireframes and prototypes.
</li><li>Propose alternative solutions that balance cost and benefit and adequately test a solution's feasibility for business and technical compatibility.
</li><li>Collaborate with staff, vendors, consultants, and contractors as they are engaged on tasks to formulate, detail and test potential and implemented solutions.
</li><li>Perform Quality Analyst functions such as defining test objectives, test plans and test cases, and executing test cases (including regression testing)
</li><li>Coordinate and Facilitate User Acceptance Testing with Business and ensure Project Managers/Scrum Masters are informed of the progress
</li><li>Assist in validating system changes align with business requirements.
</li><li>Schedule, facilitate, and document meetings with cross-functional teams.
</li><li>Prepare agendas, capture key decisions and action items, and distribute meeting notes.
</li><li>Serve as the liaison between business users, project managers, developers, and other stakeholders.
</li><li>Provide regular updates on progress, risks, and issues.
</li></ul><div><b>Required Qualifications:</b>
</div><ul><li>The candidate must have a minimum of 10 years of experience delivering business and systems analysis artifacts.
</li><li>5+ years of experience as an Agile Business Analyst; strong understanding of Scrum concepts and methodology
</li><li>Experience organizing and maintaining Product and Sprint backlogs
</li><li>Experience translating client and product strategy requirements into application requirements and user stories
</li><li>Proficient with defining acceptance criteria and managing acceptance process with development
</li><li>Experience with large, multi-module systems
</li><li>Expertise with Microsoft Office products (Word, Excel, Access, Outlook, Visio, PowerPoint, Project Server)
</li><li>Experience with Application Lifecycle management (ALM)
</li><li>The candidate must have exceptional written and oral communications skills and have the proven ability to work well with a diverse set of peers and customers
</li><li>Experience in managing projects or workstreams independently.
</li></ul><div><b>Preferred Qualifications:</b>
</div><ul><li>Experience using Team Foundation Server for agile software development and work item tracking.
</li><li>Ability to create low and high-fidelity wireframes to visually represent user flows and functionality
</li><li>Experience building interactive dashboards and reports using Power BI Desktop.
</li><li>Strong experience in writing complex Sql queries for data extraction, transformation and reporting.
</li><li>Certified Scrum Master or Equivalent, experience running sprints &amp; ceremonies.
</li><li>Ability to manage small-scale projects or workstreams independently.
</li><li>Experience using tools such as MS Project ,JIRA, Confluence or equivalent.
</li></ul><div><br>
<b>Technical Skills &amp; Tools (Required):
</b></div><ul><li>Microsoft Office Suite( Word, Excel, Access, Outlook, PowerPoint)
</li><li>MS Visio
</li><li>Microsoft Project
</li><li>Power BI / Tableau
</li><li>Oracle SQL/ SQL Server
</li><li>Figma or Balsamiq
</li></ul><div><br>
<b>Skills:</b><br>
<b>Required</b>
</div><ul><li>Extensive experience extracting requirements using interviews, document analysis, requirements workshops, use cases
</li><li>Agile Business Analyst, strong understanding of scrum concepts and methodology
</li><li>Experience translating business and product requirements into application requirements and user stories
</li><li>Strong capability in documenting and maintain acceptance standards to guide testing and ensure deliverable quality
</li><li>Exceptional written and oral communications skills and have the proven ability to work well with a diverse set of peers and users
</li><li>Experience creating wire frames and prototypes(using Balsamiq or Figma)
</li><li>Expertise with Microsoft office products &ndash; Visio, word, Excel, PowerPoint, Project Server
</li><li>Strong experience in writing complex Sql queries for data extraction, transformation and reporting
</li><li>Experience building interactive dashboards and reports using Power BI Desktop.
</li><li>Experience in managing projects &amp; Sprints as a Project Coordinator
</li></ul><div><b>Nice to have</b>
</div><ul><li>Certified Business Analysis Professional (CBAP)
</li><li>Certified Scrum Master
</li><li>Lean Six Sigma (Green Belt or above)</li></ul></div>

Business Systems Analyst

Crum & Forster

<div>Crum &amp; Forster Company Overview:
<p><b>
Crum &amp; Forster (C&amp;F)</b>, with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&amp;F enjoys a financial strength rating of &quot;A+&quot; (Superior) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.</p><p><br>
</p><p>Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the <b>2025 Great Place to Work</b><b>&reg;</b><b> Award</b> for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.</p><p><br>
</p><p>C&amp;F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum &amp; Forster, please visit our website: www.cfins.com.</p>
Job Description:
<div>
Since 2000, Crum &amp; Forster&rsquo;s Accident &amp; Health division (A&amp;H) has offered a diverse portfolio of specialty insurance and reinsurance products nationwide. We place a strong focus on product development and creative distribution methods, along with excellent client service and support.</div><div></div><div><br>
In addition to our robust domestic portfolio, which spans both special risk and medical solutions, A&amp;H works on an international basis through various partnerships. Our global capabilities provide our partners with even broader flexibility in underwriting solutions.</div><div><br>
</div><div>The qualities and capabilities of Crum &amp; Forster Accident &amp; Health demonstrate our philosophy of building meaningful, long-term partnerships and our dedication to providing alternative strategies in an ever-changing insurance market.</div><p>
The Business Systems Analyst is responsible for analysis and documentation of business and system requirements that enable efficient, high-quality delivery of technological solutions. This role focuses on systems, workflows, and analysis while producing story-level requirements, workflow design and documentation, detailed specifications, data validation, and UAT preparation. This role will produce accurate, testable requirements that enable efficient and predictable delivery. This role supports the Direct value stream, focusing on internal systems and workflows across the quote, bind, issue, and servicing lifecycle. This includes initiatives with an emphasis on improving speed, efficiency, and operational effectiveness for underwriting and business teams.</p><p>
The BSA partners closely with Product Owners, Engineers, QA, and Architecture to ensure requirements are clear, testable, and technically feasible, while operating under guidance for complex or cross-system decisions.</p><p>
This role is preferred to be either full-time in office or hybrid in our Eatontown, NJ office. Fully remote option is available.</p><div></div><div><b><br>
What you will do for C&amp;F:</b></div><div></div><p><b><br>
Requirements &amp; Analysis Support</b></p><ul><li>
Support multi-system internal initiatives by assisting in the analysis and documentation of business needs across underwriting and policy lifecycle workflows.</li><li>
Gather and document business and functional requirements for discrete stories and components.</li><li>
Clarify business needs through stakeholder discussions, interviews, and review sessions.</li><li>
Translate requirements into clear, testable documentation aligned to delivery needs.</li></ul><p><b>
Workflow &amp; System Understanding</b></p><ul><li>
Document current state and future state workflows across internal underwriting and operational systems under guidance.</li><li>
Analyze system interactions across policy administration, document generation, and supporting platforms.</li><li>
Document current‑state and future‑state workflows under guidance.</li><li>
Data and system analysis activities, including validation and mapping.</li><li>
Address system behavior, integrations, and downstream impacts.</li></ul><p><b>
Story &amp; Specification Development</b></p><ul><li>
Support development of requirements that enable efficient execution of underwriting and policy lifecycle processes.</li><li>
Deliver functional specifications, user stories, acceptance criteria, and supporting artifacts.</li><li>
Ensure documentation reflects Product Owner intent and is technically feasible for engineering implementation.</li><li>
Maintain clarity and traceability between business needs and delivered functionality.</li></ul><p><b>
Delivery &amp; UAT Support</b></p><ul><li>
Assist in validating that delivered functionality aligns to defined business and workflow needs.</li><li>
UAT preparation by drafting test scenarios and assisting business testers.</li><li>
Defect triage/resolution and clarification during testing cycles.</li><li>
Collaborate with PO, QA, and Engineering to resolve requirement questions during delivery.
</li></ul><p><b>Collaboration &amp; Development</b></p><ul><li>
Partner with underwriting, operations, and business stakeholders to support improvements in internal workflows and system usability.</li><li>
Actively participate in agile ceremonies including standups, backlog refinement, and planning sessions.</li><li>
Follow analysis standards, documentation practices, and delivery expectations.</li><li>
Escalate risks, ambiguities, or gaps in understanding to leadership, senior analysts or Product Owners.</li><li>
Meet key deliverables including but not limited to requirement clarity, timeliness, traceability, UAT outcomes.</li><li>
Other duties as assigned.</li></ul><div></div><div><b><br>
What you will bring to C&amp;F:</b></div><br>
<div></div><ul><li>
Bachelor&rsquo;s degree from accredited institution or equivalent experience required.</li><li>
3+ years of experience, preferably in a Business Analyst or Systems Analyst role.</li><li>
Strong technical/domain expertise and systems/process understanding.</li><li>
Insurance or financial services experience preferred.</li><li>
Foundational understanding of underwriting and policy lifecycle processes (quote, bind, issue, servicing) preferred</li><li>
A solid foundation in business and systems analysis, producing clear, testable requirements that support efficient delivery.
</li><li>Curiosity and drive to learn systems, workflows, and insurance domain concepts while contributing to active initiatives.
</li><li>Strong attention to detail, ensuring requirements clarity, traceability, and quality throughout the SDLC.
</li><li>A collaborative mindset and effective communication skills to work productively within cross‑functional agile teams.</li><li>
Exceptional technical writing skills.</li></ul><br>
<div></div>
What C&amp;F will bring to you:
<ul><li>Competitive compensation package</li><li>
Generous 401K employer match</li><li>
Employee Stock Purchase plan with employer matching</li><li>
Generous Paid Time Off</li><li>
Excellent benefits that go beyond health, dental &amp; vision. Our programs are focused on your whole family&rsquo;s wellness, including your physical, mental and financial wellbeing</li><li>
A core C&amp;F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path</li><li>
A dynamic, ambitious, fun and exciting work environment</li><li>
We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community</li></ul><div></div><div><br>
At C&amp;F you will BELONG</div><div></div><div><br>
If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know</div><div></div><div><br>
 For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.</div><div></div><div><br>
Crum &amp; Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $55,800.00 to a maximum of $104,900.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee&rsquo;s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.</div><div></div><div><br>
#LI-MS</div><div>
#LI-Remote</div></div>

Manulife

<div><p>Business Analyst role on the Document Management Platform team is a high-impact opportunity to shape how John Hancock communicates with its customers at key moments, especially for new products and long-term care. You&rsquo;ll sit at the intersection of business, technology, and operations, turning complex requirements into clear, implementable solutions on the SmartCOMM platform.
</p><p></p><p>Your work will directly support John Hancock&rsquo;s mission to make decisions easier and lives better by ensuring communications are accurate, timely, and easy to understand. In this role, you&rsquo;ll gain deep domain expertise, end-to-end delivery experience, strong cross-functional collaboration skills, and increased technical and analytical capabilities, all while having visible impact on critical customer-facing processes.
</p><p></p><p><b>Office location: Boston - USA, or Toronto - Canada or Waterloo - Canada
</b></p><p></p><p><b>Work arrangement: Hybrid - 3 days from Office (from nearest office), 2 days from Home; Working remotely option is not available.
</b></p><p></p><p><b>Position Responsibilities:
</b></p><p></p><p><b>Requirements Analysis &amp; Data Mapping
</b></p><ul><li><p>Review and interpret XSDs and related data models from admin systems to ensure required data elements are available to support SmartCOMM templates and communications.
</p></li><li><p>Gather and analyze mock-ups and business inputs for new or updated customer communications (e.g., letters, statements, invoices) and participate in walkthroughs with business and admin stakeholders.
</p></li><li><p>Translate business needs and mock-ups into clear Business Requirements Documents (BRDs), use cases, and detailed field-level mapping specifications between source systems (XSD/XML) and SmartCOMM templates.
</p></li><li><p>Create, maintain, and validate end-to-end data mapping documentation, ensuring completeness, accuracy, and alignment with business rules, regulatory requirements, and design standards.
</p></li></ul><p></p><p><b>Stakeholder Engagement &amp; Communication
</b></p><ul><li><p>Serve as a primary liaison between business partners, admin/system teams, SmartCOMM developers, and external vendors to ensure shared understanding of scope, requirements, and constraints.
</p></li><li><p>Communicate requirements, BRDs, and mapping specifications clearly to the development and QA teams, addressing follow-up questions and clarifications in a timely manner.
</p></li><li><p>Facilitate resolution of technical and requirements-related questions, balancing business needs, technical feasibility, and platform standards.
</p></li></ul><p></p><p><b>Integration &amp; Vendor Coordination
</b></p><ul><li><p>Coordinate integration activities with admin systems to ensure data feeds, APIs, and file exchanges support the required document generation and distribution workflows.
</p></li><li><p>Collaborate with print/output vendors (e.g., RRD) and internal partners to support successful delivery of physical and digital communications, including testing and operational readiness.
</p></li></ul><p></p><p><b>Testing, Quality, and Defect Management
</b></p><ul><li><p>Plan, coordinate, and support end-to-end testing of SmartCOMM solutions, from data extraction through document generation and delivery across all channels (PDF, print, digital).
</p></li><li><p>Partner with admin/system teams to secure required test data, extracts, and XMLs for QA and UAT purposes.
</p></li><li><p>Review and analyze QA queries and defects, validating against requirements and design; work with stakeholders to determine whether findings represent true defects or acceptable behavior and drive resolution.
</p></li></ul><p></p><p><b>Governance, Reporting, and Continuous Improvement
</b></p><ul><li><p>Participate in core team, governance, and prioritization meetings to report on status, risks, issues, and dependencies related to SmartCOMM initiatives.
</p></li><li><p>Provide clear, concise, and timely updates on requirements progress, mapping completion, integration readiness, and testing outcomes to stakeholders and leadership.
</p></li><li><p>Identify opportunities to standardize templates, mappings, and processes across communications, contributing to continuous improvement of the Document Management Platform and SmartCOMM delivery practices.
</p></li></ul><p></p><p><b>Required Qualifications:
</b></p><ul><li><p>Bachelor&rsquo;s degree in Business, Information Systems, Computer Science, Software Engineering or related field; equivalent combination of education and experience considered.
</p></li><li><p><b>Minimum 4 years of IT industry experience is required coupled with 0&ndash;2 years of experience in a Business Analyst, business systems, or related analytical role (internships, co‑op, or project experience acceptable).
</b></p></li><li><p><b>Technical &amp; Domain Skills (Role-Specific)
</b></p></li><li><p><b>Experience with REST API integration/services.
</b></p></li><li><p><b>Foundational understanding of software development and system integration concepts.
</b></p></li><li><p><b>Strong understanding of XML/XSD and basic data mapping is required
</b></p></li><li><p><b>Training will be provided for SmartCOMM-specific patterns.
</b></p></li></ul><ul><li><p><b>Analysis &amp; Requirements Skills
</b></p></li><li><p>Ability to gather information from stakeholders and help document requirements in a clear, structured format (e.g., process flows, simple BRDs, user stories, acceptance criteria).
</p></li><li><p>Strong attention to detail with the ability to analyze and validate data, mock‑ups, and test results against documented requirements.
</p></li><li><p>Basic understanding of testing concepts (system, integration, UAT) and willingness to support test planning and defect triage.
</p></li><li><p><b>Communication &amp; Collaboration
</b></p></li><li><p>Strong written and verbal communication skills; able to summarize issues and requirements clearly for both business and technical audiences.
</p></li><li><p>Demonstrated ability to work effectively in a team environment and collaborate across business, IT, and vendor partners.
</p></li><li><p>Comfortable participating in meetings, asking clarifying questions, and following up on action items.
</p></li><li><p>Comfort working with standard productivity and collaboration tools (e.g., Excel, PowerPoint, Visio/Miro, Confluence/SharePoint, Jira/Azure DevOps).
</p></li><li><p>Interest in learning customer communications technologies (SmartCOMM or similar CCM tools) and document management processes.
</p></li></ul><p></p><p><b>Preferred Qualifications:
</b></p><ul><li><p>Exposure to financial services, insurance, or technology projects is an asset but not required.
</p></li><li><p>Large environment complexity exposure is desired but not a must
</p></li></ul><p></p><p><b><i>When you join our team:
</i></b></p><ul><li><p>We&rsquo;ll empower you to learn and grow the career you want.
</p></li><li><p>We&rsquo;ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
</p></li><li><p>As part of our global team, we&rsquo;ll support you in shaping the future you want to see.
</p></li></ul><p></p><p>The role being advertised is an existing vacancy.
</p><p></p><p><b>About Manulife and John Hancock
</b></p><p></p><p>Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .
</p><p></p><p><b>Manulife is an Equal Opportunity Employer
</b></p><p></p><p>At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
</p><p></p><p>It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com .
</p><p></p><p><b>Referenced Salary Location
</b></p>Boston, Massachusetts
<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>Working Arrangement
</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div>Hybrid
<p></p><p><b>Salary range is expected to be between
</b></p>$90,160.00 USD - $167,440.00 USD
<p></p><p>Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
</p><p></p><p>Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&amp;D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
</p><p></p><p>We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement .
</p><p></p><p>Know Your Rights <b>I </b><b>Family &amp; Medical Leave </b><b>I </b><b>Employee Polygraph Protection </b><b>I </b><b>Right to Work </b><b>I </b><b>E-Verify
</b></p><p></p>Company: John Hancock Life Insurance Company (U.S.A.)</div>

Iowa State University

<div>
 <strong>
  Position Title
  <br/>
  <br/>
 </strong>
 Business Systems Analyst II
 <br/>
 <br/>
 <strong>
  Job Group
  <br/>
  <br/>
 </strong>
 Professional &amp; Scientific
 <br/>
 <br/>
 <strong>
  Required Minimum Qualifications
  <br/>
  <br/>
 </strong>
 Bachelor&rsquo;s degree and 2 years of related experience
 <br/>
 <br/>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 Job Description:
 <br/>
 <br/>
 The Office of Student Information (OSI) is excited to announce an opening for a Business Systems Analyst II position. This position is focused on the entire Workday Student ecosystem related to the responsibilities of the Financials team, including responsibilities related to the Office of Student Financial Aid, Accounts Receivable and Finance. The successful candidate will analyze and execute work with a cross-functional lens to ensure configuration has considered all possible down-stream and cross-stream impacts.
 <br/>
 <br/>
 <strong>
  Key Responsibilities Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assists with the collection, analysis, testing and documentation of data to support student business operations and configuration.
  </li>
  <li>
   Performs the configuration of Workday to support the success of all stakeholder units.
  </li>
  <li>
   Performs support ticket resolution or escalation as needed. Executes continuous improvement efforts regarding policies and procedures, communication plans, and new processes to support stakeholder area success.
   <br/>
   <br/>
  </li>
 </ul>
 Additional information: Hybrid work environment with remote and on campus duties. Core hours are M-F 8am-5pm with the option of 7:30am-4pm with appropriate coverage.
 <br/>
 <br/>
 We are looking for candidates that have a problem-solving and solution-oriented mindset with related experience in customer service, business systems analysis or related work (software development, network diagnostics, or solution design as examples) to show the execution of those skills.
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Relevant professional certificate
  </li>
  <li>
   Student information system implementation or support experience; preferably Workday Student
  </li>
  <li>
   Project management experience
  </li>
  <li>
   Experience with business systems analysis or related work (software development, network diagnostics, solution design)
  </li>
  <li>
   Previous experience in a Financial Aid, Registrar's, or Bursar's office
  </li>
  <li>
   Demonstrated ability to engage internal and external stakeholders in a technical capacity
   <br/>
   <br/>
  </li>
 </ul>
 Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position.
 <br/>
 <br/>
 <strong>
  Application Instructions
  <br/>
  <br/>
 </strong>
 To apply for this position, please click on &ldquo;Apply&rdquo; and complete the Employment Application. Please be prepared to enter or attach the following:
 <br/>
 <br/>
 Resume/Curriculum Vitae
 <br/>
 <br/>
 Letter of Application/Cover Letter
 <br/>
 <br/>
 <strong>
  Applications will be accepted until the position is filled. Please Note: To receive full consideration, applications should be received by June 25, 2026.
  <br/>
  <br/>
 </strong>
 <strong>
  Why Choose Iowa State University?
  <br/>
  <br/>
 </strong>
 Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental, as well as:
 <br/>
 <br/>
 <ul>
  <li>
   Retirement benefits including defined benefit and defined contribution plans
  </li>
  <li>
   Generous vacation, holiday, and sick time and leave plans
  </li>
  <li>
   Onsite childcare (Ames, Iowa)
  </li>
  <li>
   Life insurance and long-term disability
  </li>
  <li>
   Flexible Spending Accounts
  </li>
  <li>
   Various voluntary benefits and discounts
  </li>
  <li>
   Employee Assistance Program
  </li>
  <li>
   Wellbeing program
  </li>
  <li>
   Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.
   <br/>
   <br/>
  </li>
 </ul>
 If you have questions regarding this application process, please email employment@iastate.edu, or call 515-294-4800 or Toll Free: 1-877-477-7485.
 <br/>
 <br/>
 <strong>
  Appointment Type
  <br/>
  <br/>
 </strong>
 Regular with Term Appointment (Fixed Term)
 <br/>
 <br/>
 <strong>
  Proposed End Date Or Length Of Term
  <br/>
  <br/>
 </strong>
 June 30, 2028
 <br/>
 <br/>
 <strong>
  Number Of Months Employed Per Year
  <br/>
  <br/>
 </strong>
 12 Month Work Period
 <br/>
 <br/>
 <strong>
  Time Type
  <br/>
  <br/>
 </strong>
 Full time
 <br/>
 <br/>
 <strong>
  Pay Grade
  <br/>
  <br/>
 </strong>
 PS809
 <br/>
 <br/>
 <strong>
  Original Posting Date
  <br/>
  <br/>
 </strong>
 June 16, 2026
 <br/>
 <br/>
 <strong>
  Posting Close Date
  <br/>
  <br/>
 </strong>
 Job Requisition Number:
 <br/>
 <br/>
 R19391
 <br/>
 <br/>
 Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu.
 <br/>
 <br/>
 General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.
</div>


Business Systems Analyst II

Koch

<div><b>Your Job</b><p><b>
Koch Technology is seeking a Business System Analyst, with demonstrated exposure to time and attendance systems. Exposure to pay and time-off rules that define the logic for employee pay processing and time off earned are key areas of knowledge . I mplementing global system enhancements and system configuration development, supporting time and attendance solutions, and developing knowledge of the businesses and solutions are key expectations of this role. This person is motivated to learn, has technical aptitude, thinks critically about both proce sses and system functionality, delivers change, and is comfortable working in a fast-paced environment. Interpersonal skills, effective collaboration and communication, analytical skills, problem-solving skills and the ability to work with others in a diverse culture will be key to your success in this role.</b></p><p><b>
Our Team</b>
</p><p>The Time and Attendance HR Technology team is a collaborative and diverse group of individuals who support the time and attendance applications for companies across Koch. We provide value to Koch by transforming the user experience, eliminating manual processes, and providing accurate time records for employees' pay. Members of this team work together to advance our processes, initiatives, vision, and strategy. Members of our team are interested in expanding their knowledge of the system while working to support customers through issue tickets and configuration projects.
</p><p><b>Location: This role can be located in Wichita, KS / Atlanta, GA / Plano, TX / Auburn Hills, MI and requires an in-office presence with flexibility.</b>
</p><p><b>This role is not eligible for VISA sponsorship.</b></p><p><b>
What You Will Do</b></p><p></p><ul><li>
Collaborate effectively with others to accomplish shared objectives and respond constructively to situations and feedback.
</li><li>Contribute effectively within an Agile-focused setting.
</li><li>Conduct system maintenance and configuration for time and attendance solutions.
</li><li>Gather and document requirements from customers and stakeholders, providing options and recommendations for solutions through clarification and effective communications with customers and stakeholders.
</li><li>Develop comprehensive test scripts to ensure thorough testing coverage of all new features and functionalities
</li><li>Perform User Acceptance Testing (UAT) to validate configurations and enhancements meet business needs and specifications
</li><li>Responsible for resolving, stabilizing, and documenting complex cases related to Global/Enterprise HR technology, including troubleshooting, root cause analysis, and addressing system gaps.
</li><li>Share, acquire, and document knowledge, present and carry out well-designed experiments, and explore ways to challenge or improve existing processes and Agile practices.
</li><li>Quickly learn, think critically, and apply new knowledge to further the team's goals.
</li><li>Design, configure, test, and implement global time and attendance platform technologies and processes.
</li><li>Utilize expertise in time and attendance systems and business processes to support internal customers and offer recommendations for optimal system use to meet business needs.
</li><li>Investigate, identify, and resolve escalated user issues and system discrepancies; collaborate with vendor support to track and escalate issues when necessary.
</li><li>Ensure application changes are thoroughly tested and successfully deployed into the production environment using a specified SDLC process.
</li><li>Willing to travel based on projects and clients as needed.</li></ul><p><b>
Who You Are (Basic Qualifications)</b></p><p></p><ul><li>
Capable of working independently project and support activities with minimal direction.
</li><li>Strong ability in conceptual thinking, analysis, and problem-solving.
</li><li>Effectively collaborates within cross-functional teams to ensure timely execution of project or product deliverables.
</li><li>Proven experience in system implementations or upgrades, from initial planning to post-launch, including documenting requirements, configuring systems, supporting testing, and support stabilization.
</li><li>Experience with time and attendance software such as UKG WFM (Kronos), UKG Pro WFM, or Dayforce WFM, including experience in implementing software or hardware enhancements.
</li><li>Ability to prioritize working on multiple issues and projects concurrently.
</li><li>Proficient in engaging with customers to gather requirements, define business objectives and assess technical feasibility.</li></ul><p><b>
What Will Put You Ahead</b></p><p></p><ul><li>
Exceptional skills in interpersonal communication, collaboration, and facilitation.
</li><li>Experience with SQL, Generative AI, or other low code automation tools
</li><li>Knowledge of ITIL including IT implementation methodologies (SDLC, Agile, etc.) or equivalent IT service management training &amp; experience
</li><li>Experience working in a product team and in an Agile methodology
</li><li>Experience using a service ticketing system, such as ServiceNow.</li></ul><p>
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.</p><p><b>
Hiring Philosophy</b>
</p><p>All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .</p><p><b>
Who We Are</b>
</p><p>Koch creates and innovates a wide spectrum of products and services that make life better. Our work spans a vast number of industries across the world, including engineered technology, refining, chemicals and polymers, pulp and paper, glass, electronics and many more. Headquartered in Wichita, Kansas, Koch employs about 120,000 employees across the globe.
</p><p>At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.</p><p><b>
Our Benefits</b>
</p><p>Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.
</p><p>Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.</p><p><b>
Equal Opportunities
</b></p><p>Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information. (For Illinois E-Verify information click here , aqu&iacute; , or tu ).
</p><p>#LI-NK1</p></div>

Goodwill Greater Milwaukee & Chicago

<div><p>The Lead Business Systems Analyst serves as the strategic liaison between business leadership and the Technology department, converting high-level business asks into clear, actionable technology requirements that engineering teams can build and quality teams can validate.</p>
<p>
RESPONSIBILITY LEVEL:</p>
<p>
The Lead Business Systems Analyst serves as the strategic liaison between business leadership and the Technology department, converting high-level business asks into clear, actionable technology requirements that engineering teams can build and quality teams can validate.</p>
<p>
The role operates as a strategic partner to senior business leadership, ensuring alignment of technology initiatives to business strategy, operational priorities, and enterprise outcomes. The role pairs deep business curiosity with structured analytical inquiry to uncover the true intent behind a request, shape it into a defensible solution approach, and shepherd it through delivery to a tested, adopted outcome.</p>
<p>
The role owns alignment between business demand, enterprise technology direction, and portfolio prioritization, ensuring that technology investments maximize business value, manage risk, and scale across the organization.</p>
<p>
This role is deployed on Goodwill s highest-priority, most complex initiatives and operates with substantial independence. It carries hybrid accountability for business analysis, requirements authorship, project leadership, and quality assurance, while also influencing roadmap development, prioritization decisions, and enterprise capability planning.</p>
<p>
In addition to delivery accountability, the role contributes to technology roadmaps, long-term solution direction, and strategic planning efforts across business and IT leadership. Typically works on projects and initiatives that span 12 months- 2 years.</p>
<p>
PRINCIPAL DUTIES:</p>
<p>
Business Partnership, Strategy &amp; Demand Alignment</p>
<p>
1. Acts as a trusted advisor to senior business leadership, building partnerships to understand strategy, operational needs, and priorities.</p>
<p>
2. Leads intake, shaping, and prioritization of business demand, aligning work to enterprise technology direction and organizational capacity.</p>
<p>
3. Collaborates with business and IT leadership to develop and maintain technology roadmaps aligned to business outcomes, risks, and opportunities.</p>
<p>
4. Provides guidance on tradeoffs, prioritization, risks, and sequencing of initiatives.</p>
<p>
5. Ensures alignment between business strategy and enterprise technology direction across initiatives.</p>
<p>
Business Discovery &amp; Analytical Inquiry</p>
<p>
6. Lead business discovery to uncover underlying intent, define root problems, establish measurable success criteria, and align technology work to business strategy and operational realities.</p>
<p>
7. Serve as a trusted advisor to business leaders by reframing ambiguous requests into clear problem statements, prioritized opportunities, and actionable initiatives aligned to enterprise strategy and roadmap direction.</p>
<p>
Requirements Translation &amp; Technical Specification</p>
<p>
8. Translate business needs into engineering-ready requirements, user stories, acceptance criteria, specifications, and process documentation that support build, test, and delivery.</p>
<p>
9. Partner with architects, engineers, cybersecurity, and platform teams to confirm feasibility, manage scope, document assumptions and constraints, and support intake and prioritization of new work while ensuring alignment with enterprise architecture, data strategy, and long-term technology direction.</p>
<p>
10. Ensure solutions are scalable, sustainable, and aligned with enterprise standards and integration patterns.</p>
<p>
Project Leadership &amp; Delivery on Strategic Initiatives</p>
<p>
11. Lead technology delivery for high-priority, complex initiatives, owning scope, risks, dependencies, and key decision points while aligning work to broader business and technology priorities.</p>
<p>
12. Maintain clear communication, status reporting, decision-making forums, and release transition support to move work forward and prepare solutions for ongoing support.</p>
<p>
Quality Assurance &amp; Solution Validation</p>
<p>
13. Lead solution validation by designing and executing test strategies, test cases, and UAT coordination across functional, integration, regression, and acceptance testing.</p>
<p>
14. Confirm delivered solutions meet business intent and release criteria, while strengthening QA capability over time through practical experience and targeted development.</p>
<p>
Research, Innovation &amp; Continuous Improvement</p>
<p>
15. Identify technology trends, automation opportunities, and process improvements that increase business efficiency, including practical uses of AI and Copilot, while promoting consistent analysis and QA practices across the team.</p><br>
<p></p>
<p>
Enterprise Influence, Roadmapping &amp; Continuous Improvement</p>
<p>
16. Contribute to and influence enterprise technology roadmaps, capability planning, and long-term solution direction</p>
<p>
17. Recommend technology investments, process improvements, and innovation opportunities that drive efficiency and business value</p>
<p>
18. Provide input into technology policies, standards, and practices that improve consistency across the organization</p>
<p>
Other</p>
<p>
19. Leading and Developing Talent: May partner with coworkers to advance their development.</p>
<p>
20. Project and Change Management: May serve as a team member, or subject matter expert, for formal or department projects. Contributes ideas and helps develop solutions, while balancing demands of project work and routine job responsibilities. Engages effectively in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.</p>
<p>
21. Problem Solving: Light supervision; works independently. Periodic review of work by manager or direct customer. Researches, analyzes, and evaluates situations and reports on findings. Solves advanced problems.
</p><p>22. Technical Skill: Advanced knowledge of professional principles and skills. Comprehensive knowledge of principles, practices and procedures of particular field of specialization.</p>
<p>
23. Community Engagement: Champions Goodwill s community engagement initiatives. Aware of Goodwill s community partner organizational and participates in volunteer opportunities as pertains to role and interest. Participates in industry/knowledge groups.</p>
<p>
24. Responsible for completing other duties / responsibilities as assigned.</p>
<p>
REQUIREMENTS:</p>
<p>
1. Two years of college education or experience equivalency, and a minimum of 7 years progressive experience in business analysis, systems analysis, or a comparable business / technology translation role.</p>
<p>
2. Bachelor s degree in Information Systems, Business Administration, Data / Analytics, or related field preferred.</p>
<p>
3. Demonstrated ability to elicit, document, and validate functional requirements, user stories, and data integration specifications that engineering teams can build directly from.</p>
<p>
4. Demonstrated experience partnering with senior business stakeholders to align technology initiatives with business strategy</p>
<p>
5. Proven ability to influence prioritization, roadmap planning, and decision-making</p>
<p>
6. Experience leading complex, cross-functional, enterprise initiatives</p>
<p>
7. Strong understanding of enterprise technology environments, including architecture, data, and integration.</p>
<p>
8. Project management experience leading complex, cross-functional initiatives end-to-end (12 24 months in scope); PMP, CAPM, IIBA CBAP/CCBA, or equivalent certification preferred.</p>
<p>
9. Working knowledge of QA testing practices, test strategy, test case authorship, UAT coordination, and defect triage, with willingness to deepen this capability on the job, or equivalent exposure to UAT coordination.</p>
<p>
10. Strong analytical and inquiry skills with comfort exploring data, processes, and edge cases to validate problem definition before recommending a solution.</p>
<p>
11. Proven facilitation and executive communication skills; able to translate fluently between business and technical audiences.</p>
<p>
12. Familiarity with modern enterprise platforms typical of Goodwill s portfolio (e.g., Microsoft 365, Dynamics, data warehouse / BI tooling, Copilot / AI-assisted workflows) preferred.</p>
<p>
CORE CULTURAL COMPETENCIES:</p>
<p>
1. Customer Focus: Independently anticipate and meet customer needs, while searching for ways to improve customer service. Internalize customer feedback and follow up with customers to ensure problems are solved by providing innovative ideas to meet their future needs.</p>
<p>
2. Values Differences: Seeks out the diverse perspectives and talents of others, striving to work effectively with others who have different perspectives, backgrounds, or styles. Behave with sensitivity towards differences in cultural norms, expectations, and ways of communicating.
</p><p>3. Communicates Effectively: Shares information and updates with others, while ensuring clear, concise, and professional communication through reports, documentation, written and other communications. Listens with interest to what others have to say.
</p><p>4. Situational Adaptability: Demonstrates flexibility of responses to different situations through adapting to the changing needs, conditions, priorities, or opportunities. Monitors how well an approach is working to see if a change is needed, recognizing cues that suggest a change in approach or behavior is needed.</p>
<p>
5. Drives Results: Demonstrates a strong drive to achieve meaningful results, through driving tasks to successful completion and closure. Sets high standards for own performance, showing determination in the face of obstacles and setbacks.</p>
<p>
6. Ensures Accountability: Takes responsibility and ownership for successes and failures in own work. Monitors progress of performance and changes approach accordingly, following through on commitments.</p>
<p>
PHYSICAL/SENSORY DEMANDS:</p>
<p>
Remain stationary for extended periods of time, repetitive use of hands, vision required to develop, design and implementation.</p><p>
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities<br>
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</p></div>

Lead Business Systems Analyst

Search 10000+ Business systems analyst jobs near you this July. New roles added regularly across leading industries. Apply today.

10000 business systems analyst jobs Near Me

BUSINESS SYSTEMS ANALYST

Business Systems Analyst

Business Systems Analyst

Business Systems Analyst

Business Systems Analyst II

Business Systems Analyst

Lead Business Systems Analyst