business systems analyst

Humana

<div><h1 class="jobSectionHeader">Become a part of our caring community 
</h1>
The Senior Business Systems Analysis Professional partners with business and technology stakeholders to identify opportunities, define solutions, and drive strategic initiatives that advance operational and clinical outcomes. This role is responsible for analyzing business processes, user needs, and system capabilities; documenting requirements; performing cost-benefit and value assessments; and translating business objectives into detailed system specifications. 
 
The Senior Business Systems Analysis Professional leads and supports moderately complex to highly complex initiatives where success requires in-depth analysis, sound judgment, and evaluation of multiple variables and dependencies. The role collaborates closely with cross-functional teams to develop business and functional requirements, facilitate solution design, coordinate testing strategies and plans, create standard operating procedures, and establish sustainable support models. Through strong analytical, communication, and stakeholder management skills, this position helps ensure technology investments deliver measurable business value and align with organizational priorities.
The Senior Business Systems Analyst partners with business and technology stakeholders to identify opportunities, define solutions, and drive strategic initiatives that advance operational and clinical outcomes. This role is responsible for analyzing business processes, user needs, and system capabilities; documenting requirements; performing cost-benefit and value assessments; and translating business objectives into detailed system specifications.
The Senior Business Systems Analyst leads and supports moderately complex to highly complex initiatives where success requires in-depth analysis, sound judgment, and evaluation of multiple variables and dependencies. The role collaborates closely with cross-functional teams to develop business and functional requirements, facilitate solution design, coordinate testing strategies and plans, create standard operating procedures, and establish sustainable support models. Through strong analytical, communication, and stakeholder management skills, this position helps ensure technology investments deliver measurable business value and align with organizational priorities.
The Senior Business Systems Analyst formulates and defines systems scope, objectives, and solutions based on user needs, business priorities, and a thorough understanding of applicable technologies, business systems, and industry requirements. The role devises or modifies procedures and processes to solve complex business problems while considering system capabilities, operational constraints, scalability, and desired outcomes. This position validates expected and realized benefits from implemented solutions and contributes to the development of departmental strategies and technology roadmaps.
Acting as a technical lead and trusted advisor, the Senior Business Systems Analyst partners closely with project teams, business leaders, vendors, and technology stakeholders to ensure successful solution delivery and adoption. The role exercises considerable latitude in determining objectives, evaluating alternatives, recommending solutions, and driving assignments to completion with minimal direction.<h1 class="jobSectionHeader"> 
Use your skills to make an impact 

</h1>Required Qualifications<ul><li>
Bachelor's degree or comparative working experience</li><li>
5-7+ years of business systems analysis, healthcare technology, or related experience.
</li><li>Working knowledge of ad-hoc query tools and data repositories that support data extraction and manipulation</li><li>
Experience working in Agile, Scrum or hybrid project delivery environments</li><li>
Knowledge of Systems Development Life Cycle</li><li>
Experience in problem analysis and process</li><li>
3 or more years' working experience with Microsoft 365 tools including Excel, Power BI, PowerPoint, Visio, Teams and collaboration platforms.</li><li>
Must be passionate about contributing to an organization focused on continuously improving consumer experiences</li><li>
Location: This is a hybrid position requiring approximately 3 days per week in the office. Candidates may be based in Dallas, TX; Louisville, KY; or Nashville, TN.</li></ul> 
Preferred Qualifications<ul><li>
Background working with Portfolio prioritization, Business case development, Value realization, Process improvement initiatives, Operational analytics, Healthcare technology evaluation, Stakeholder facilitation and executive presentations</li><li>
Six Sigma certification</li><li>
PMP certification</li><li>
Demonstrated experience with process documentation and re-engineering</li></ul>
Additional Information
Why Humana?
At Humana, we know your well-being is important to you, and it's important to us too. That's why we're committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few:<ul><li>
Work-Life Balance</li><li>
Generous PTO package</li><li>
Health benefits effective day 1</li><li>
Annual Incentive Plan</li><li>
401K - Excellent company match</li><li>
Well-being program</li><li>
Paid Volunteer Time Off</li></ul>
If you share our passion for helping people, we likely have the right place for you at Humana.
Work-At-Home Requirements
To ensure Home or Hybrid Home/Office employees&rsquo; ability to work effectively, the self-provided internet service of Home or Hybrid
Interview Format
As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule. 
SSN Alert Statement
Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions on how to add the information into your official application on Humana's secure website. 
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. 

$80,900 - $110,300 per year 

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, &ldquo;Humana&rdquo;) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.<h1 class="jobSectionHeader"> 
About Us 
</h1>
About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health &ndash; delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer at Humana.com and at CenterWell.com. 
 
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.</div>

Senior Business Systems Analyst

Wells Fargo

<div>Title: Business Systems Analyst (AML/FCRM)
Location: Charlotte, NC
Duration: 4 months
Work Engagement: W2
Work Schedule: 4 days in office/1 days remote
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits 
Summary:
Wells Fargo is seeking a Business Systems Analyst to join the Financial Crimes Data, Platforms and Reporting Team within Financial Crimes Risk Management (FCRM). This role supports the Enterprise-Wide Risk Assessment (EWRA) process by partnering with business and technology teams to design, enhance, and support data and platform solutions that align with business objectives and regulatory requirements. 
The ideal candidate will serve as a liaison between business stakeholders and technology teams, translating complex business needs into detailed technical requirements, managing product backlogs, and driving the delivery of scalable solutions using Agile methodologies. This individual will also function as a Product Owner for key Financial Crimes applications and initiatives.
Responsibilities:<ul><li>
Lead or participate in providing technology initiatives for simple to moderately complex business problems within technology business systems</li><li>
Contribute to the development of systems and procedures that are both cost effective and meet the relevant business requirements</li><li>
Evaluate moderately complex business, operational, or technical challenges that require an in-depth evaluation of planning and direction conducted to resolve complex business problems</li><li>
Partner with business and technology teams to evaluate moderately complex business problems and lead a team to provide comprehensive technological solutions</li><li>
Act as an internal consultant within technology and business groups by using quality tools and process definition or improvement to re-engineer technical processes</li><li>
Collaborate and consult with business and technology teams to evaluate and resolve issues in order to provide technological solutions and manage both project schedules and deliverables</li><li>
Coordinate communication and information flow between business and technology teams 
 
</li></ul>Qualifications:<ul><li>
Applicants must be authorized to work for ANY employer in the U.S. This position is not eligible for visa sponsorship.</li><li>
Business Systems Data experience, or equivalent</li><li>
Corporate Risk experience</li><li>
SQL programming experience, specifically with Teradata.</li><li>
Strong business technology analysis experience in developing technical requirements and skills in working with JIRA on creating stories, features and epics.</li><li>
Ability to translate complex technical concepts into actionable business strategies.</li><li>
Knowledge and understanding of regulatory compliance requirements surrounding USA PATRIOT Act and Anti Money Laundering (AML) requirements.</li><li>
Microsoft SharePoint site design and administration functions experience.</li><li>
Strong project management and product ownership skills with the ability to manage multiple priorities in a fast-paced environment.</li><li>
Excellent Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills.</li><li>
Understanding of the banking industry and products (DDA, brokerage, ACH, wires, etc.).</li><li>
Ability to work effectively in a virtual team environment.</li><li>
Strong organizational, multi-tasking, and prioritizing skills.</li><li>
Certified Anti Money Laundering Specialist (CAMS).</li></ul></div>

Business Systems Analyst (contract)

Ollie's Bargain Outlet, Inc.

<div>
 
 Join our team and live the
 
 
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 BE A TEAM PLAYER-
 
 Associates are expected to be supportive and work together.
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 BE CARING-
 
 How do I treat others with courtesy, dignity, and respect?
 </li>
 <li>
 
 BE VALUE OBSESSED-
 
 Live the &ldquo;good stuff cheap&rdquo; mindset.
 </li>
 <li>
 
 BE COMMITTED-
 
 Operate with grit, passion, tenacity, and action.
 </li>
 <li>
 
 BE GROWING-
 
 How do we get better every day?
 </li>
 <li>
 
 BE REAL-
 
 Associates should be honest, transparent, genuine, trustworthy, and sincere.
 </li>
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 Competitive Benefits
 
 
 
 
 
 
 <ul>
 <li>
 Medical, Dental, Vision, and RX coverage after 30 days of employment.
 </li>
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 401K, Company match begins at Associate enrollment
 </li>
 <li>
 120 hours of PTO that start accruing on day one
 </li>
 <li>
 Strong career growth &amp; talent development culture
 </li>
 <li>
 20% Associate discount on all Ollie&rsquo;s purchases.
 </li>
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 Vast array of voluntary benefits
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 </ul>
 
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 row your career with a retail company built on 43 years of success and earn a 20% discount on all your Ollie&rsquo;s purchases. Publicly traded since 2015 and recognized by Yelp as the Fastest-Growing Brand of 2025, we&rsquo;re 675+ stores strong in 36 states and deeply committed to expanding our national footprint.P
 
 
 
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 sition Overview:Th
 
 
 
 is key role directly supports the technical development of functional solutions for the business community by working closely with both the business and the development team. They will gather, interpret, and document requirements for the design, coding, and testing of approved software implementation and enhancements while ensuring alignment with key business initiatives.Pr
 
 
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 form quality assurance and testing and review results with developersCon
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 age your activities within the Systems Development Life Cycle (SDLC)Pre
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 pare and maintain technical change documentation supporting the development and implementation of new software and enhancements.Pre
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 sent completed software features to stakeholders as part of the development lifecycle to validate functionality and support final testing and acceptance.Res
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 plete any additional responsibilities and/or duties as assigned.Qua
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 ifications:Bach
 
 
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 elor&rsquo;s degree or higher from an accredited university or equivalent experience working as a Business Analyst.Mini
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 mum of 3 years of experience as a member of an Application Development team.Mini
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 mum of 3 years of experience writing SQL queries preferred.Basi
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 organizational and time management skills.Effe
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 s is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran&rsquo;s status, disability, or any other legally protected status.
 
</div>

Business Systems Analyst

Huntington Bank

<div><h1 class="jobSectionHeader">Description
</h1>Summary:
 
The Business Systems Analyst - Senior is an ISS Department position. This position is intended to serve as a career path option for highly skilled Business Analysts who do not have direct supervisory responsibility, but lead/participate in projects of a significant nature.
Duties and Responsibilities:
<ul><li>Leads assigned projects and/or provides advanced technical and consultative support to other team members for assigned business unit or assigned application(s) that are typically more complex and of a larger impact to the company.
</li><li>Maintains in-depth knowledge of applications and stays current in technical enhancements, methodologies and trends related to the assigned application(s).
</li><li>Analyzes existing systems or procedures and identifies technical or procedural improvements.
</li><li>Recommends business practices to optimize use of application systems.
</li><li>Develops operational procedures for products, services and systems.
</li><li>Designs processes to meet regulatory requirements.
</li><li>Develops and generates special or Ad Hoc reports.
</li><li>Provides technical support to business unit, customers, management and other users.
</li><li>Serves as liaison between software vendors and business units, or between users and other corporate areas.
</li><li>As this is highly specialized, it is expected that the number of employees assigned to this position will be minimal.
</li><li>Performs other duties as assigned.
</li></ul>Basic Qualifications:
<ul><li>Bachelor's Degree
</li><li>4 to 8 years of related experience
</li></ul>Preferred Qualifications:
<ul><li>Project planning and management, with the ability to manage multiple projects in a fast-paced environment and meet deadlines.
</li><li>Knowledge and/or Experience in waterfall and agile methodologies.
</li><li>Experience in a Business Analyst role performing the listed responsibilities, including experience with the following artifacts is desirable:
</li><li>Eliciting and documenting functional requirements and use cases
</li><li>Producing process flows using Visio
</li><li>Demonstrable technical skills and ability to learn technology
</li><li>Strong organization, written and oral communication skills
</li><li>Experience facilitating group sessions to gather requirements with ability to ask relevant questions to drill into the details
</li>Experience tracking and driving deliverables to completion 
<li>
</li></ul> 
Exempt Status: (Yes = not eligible for overtime pay) ( No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We&rsquo;re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis.
Huntington is an Equal Opportunity Employer. 
Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.</div>

ETL Business Systems Analyst, Sr

CapTech

<div>
 
 CapTech is an award-winning consulting firm that collaborates with clients to achieve what&rsquo;s possible through the power of technology. At CapTech, we&rsquo;re passionate about the work we do and the results we achieve for our clients. From the outset, our founders shared a collective passion to create a consultancy centered on strong relationships that would stand the test of time. Today we work alongside clients that include Fortune 100 companies, mid-sized enterprises, and government agencies, a list that spans across the country.
 
 
 
 
 
 
 Job Description
 
 
 
 
 Senior Technical Business Systems Analysts (BSAs) at CapTech work side-by-side with business and technical stakeholders to define complex solutions, drive solution design, and ensure delivered products meet real business needs. Our BSAs work on a wide range of initiatives&mdash;from custom digital product development to large-scale integration, modernization, and enterprise transformation efforts spanning multiple systems, technologies, and lines of business.
 
 
 
 
 This Senior-level Technical BSA role is ideal for someone who enjoys operating at the intersection of business and technology, thrives in ambiguity, and brings a consultant&rsquo;s mindset to problem solving. Successful candidates are comfortable translating business objectives into technical requirements, partnering closely with architects and engineers, and helping teams navigate complex systems, integrations, and data challenges. You will play a hands-on role throughout the full delivery lifecycle, helping teams move from unclear problems to well-designed, scalable, and maintainable solutions.
 
 
 
 <ul>
 <li>
 Quickly become familiar with client business challenges, processes, and technology landscapes in order to act as a trusted advisor and subject-matter partner to stakeholders.
 </li>
 <li>
 Act as a key contributor on cross-functional teams through all phases of the system delivery lifecycle, from discovery through delivery and validation.
 </li>
 <li>
 Lead and support requirements elicitation using interviews, workshops, and collaborative working sessions to surface business needs and clarify solution intent.
 </li>
 <li>
 Translate business objectives into detailed functional and technical requirements that guide architecture, development, testing, and deployment activities.
 </li>
 <li>
 Partner with architects, engineers, and product teams to support solution design, including data modeling, API and integration requirements, interface definitions, and system workflows.
 </li>
 <li>
 Analyze data to understand current-state structures, data quality, and business impact, and help define how data supports future-state solutions.
 </li>
 <li>
 Support complex system integrations by documenting data mappings, business rules, system interactions, and upstream/downstream dependencies.
 </li>
 <li>
 Bridge business and technical perspectives to ensure solutions are valuable, usable, scalable, and maintainable.
 </li>
 <li>
 Evaluate current-state processes and systems, work with stakeholders to define a desired future state, and perform gap analysis to identify solution options and recommendations.
 </li>
 <li>
 Write and refine epics, user stories, acceptance criteria, and backlog items as part of an Agile delivery team.
 </li>
 <li>
 Coordinate and support integration testing, system testing, and user acceptance testing (UAT) activities, including requirements traceability and validation.
 </li>
 <li>
 Identify risks, dependencies, assumptions, and impacts across business processes, systems, and integrations.
 </li>
 <li>
 Communicate clearly and effectively with technical teams, business stakeholders, and executive leadership, adapting your message to your audience.
 </li>
 <li>
 This role should expect a hybrid client-site schedule, with regular onsite visits each week based on engagement requirements.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 10&ndash;12+ years of experience working as a Business Systems Analyst, Technical Architect, or similar role leading IT related initiatives and enterprise-scale solution delivery efforts.
 </li>
 <li>
 Prior consulting experience or demonstrated ability to operate effectively in a client-facing, advisory role.
 </li>
 <li>
 Proven experience leading, mentoring, or managing Business Analysts or cross-functional teams with 3&ndash;5+ years of people leadership, team leadership, or delivery leadership responsibility.
 </li>
 <li>
 Demonstrated experience working on multi-system implementations, enterprise applications, and complex integrations.
 </li>
 <li>
 Experience partnering with software development teams throughout the full software delivery lifecycle.
 </li>
 <li>
 Experience creating process flows, data flows, sequence diagrams, system context diagrams, or other visual models that communicate business and technical solutions.
 </li>
 <li>
 Experience defining business rules, writing user stories, developing acceptance criteria, and managing requirements in Agile environments.
 </li>
 <li>
 Strong understanding of enterprise integration patterns, APIs, data flows, and modern cloud-based architectures.
 </li>
 <li>
 Ability to write and execute SQL queries to support analysis, troubleshooting, validation, and testing efforts.
 </li>
 <li>
 Experience performing data analysis, data mapping, and requirements traceability across multiple systems.
 </li>
 <li>
 Strong written and verbal communication skills, with the ability to collaborate effectively with both technical and non-technical stakeholders.
 </li>
 <li>
 Proficiency with common delivery and collaboration tools such as JIRA, Confluence, Azure DevOps, or similar platforms.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Computer Science, Management Information Systems, or a related field, or an equivalent combination of education and experience.
 </li>
 </ul>
 
 Preferred Qualifications:
 
 
 
 <ul>
 <li>
 Experience supporting digital product development and product-centric delivery models.
 </li>
 <li>
 Experience working in regulated industries such as energy, utilities, infrastructure, financial services, healthcare, or public sector environments.
 </li>
 <li>
 Knowledge of Microsoft Dynamics 365, Power Platform, Salesforce, or other enterprise business platforms.
 </li>
 <li>
 Experience supporting cloud modernization, application modernization, or enterprise transformation initiatives.
 </li>
 <li>
 Familiarity with system architecture concepts, object-oriented design principles, or software engineering practices.
 </li>
 <li>
 Microsoft Dynamics 365, Power Platform, Scrum, Product Owner, CBAP, PMI-PBA, or related certifications.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 We provide challenging and impactful opportunities in our client work and internal teams, while keeping individual interests in mind. We want everyone at CapTech to be able to envision a lifelong career here, which is why we offer a variety of career paths based on your skills and passions. As a CapTecher, you will experience exciting and rewarding roles that help you grow and make a difference, while having fun along the way.
 
 
 
 
 At CapTech we offer a competitive and comprehensive benefits package including, but not limited to:
 
 
 
 <ul>
 <li>
 CapTech is committed to providing a flexible work environment and helping our employees achieve a work-life balance that suits their individual needs. Employees must be available to work onsite in a client location or a CapTech office as requested. We allow CapTech employees to work remotely when compatible with CapTech and client needs.
 </li>
 <li>
 Competitive salary with performance-based bonus opportunities
 </li>
 <li>
 Three comprehensive Medical Plan options (PPO and HDHP), as well as Dental and Vision coverage
 </li>
 <li>
 Company paid basic Life and AD&amp;D, Short-Term and Long-Term Disability Insurance
 </li>
 <li>
 Matching 401(k)
 </li>
 <li>
 Cell Phone stipend
 </li>
 <li>
 Competitive Paid Time Off
 </li>
 <li>
 Paid Birth and Family Bonding Leave
 </li>
 <li>
 Adoption Assistance
 </li>
 <li>
 Training and Certification opportunities eligible for expense reimbursement
 </li>
 <li>
 Team building and social activities
 </li>
 <li>
 Mentor program to help you develop your career
 </li>
 </ul>
 
 
 CapTech is an equal opportunity employer committed to fostering a culture of equality, inclusion and fairness &mdash; each foundational to our core values. We strive to create a diverse environment where each employee is encouraged to bring their unique ideas, backgrounds and experiences to the workplace. For more information about our diversity, Inclusion and belonging efforts, click HERE.
 
 
 
 
 
 
 At this time, CapTech cannot transfer nor sponsor a work visa for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship.
 
 
</div>

Senior Technical Business Systems Analyst

Cyient

Job DescriptionSeeking a Business Systems Analyst / Scrum Master to support a development of a critical enterprise application . This role is critical to ensuring high-quality requirements, efficient delivery execution, and alignment between business needs and technical implementation.Business Analysis &amp; Functional Scope<ul><li>Lead requirement gathering across planning, repairs, sourcing, and supplier management stakeholders.</li><li>Define business rules for alert triggers, severity scoring, categorization, and operational routing.</li><li>Map current state vs. Future state MRO processes to ensure the dashboard supports Digital Transformation objectives.</li><li>Create detailed functional specifications for dashboard behavior, drilldowns, workflow steps, and user interactions.</li><li>Validate data sources, operational definitions, and exception thresholds with SMEs.</li><li>Partner with engineering and data science teams to ensure business logic is accurately implemented.</li><li>Support UAT planning, execution, defect triage, and readiness activities.</li></ul>Preferred Skills &amp; Expertise (Senior Business Analyst Focus)<ul><li>Deep knowledge of MRO operations, including repair/overhaul processes, planning, demand management, supplier performance, and inventory optimization.</li><li>Strong Digital Transformation and process reengineering expertise, including identifying automation opportunities and designing improved end to end workflows.</li><li>Ability to define alert thresholds, KPIs, and exception logic that reflect operational priorities.</li><li>Experience translating business needs into detailed user stories, acceptance criteria, and functional requirements.</li><li>Familiarity with analytics and data consumption (Dashboards, KPIs, exception logic), and ability to collaborate with data and ML teams.</li><li>Strong communication skills to bridge business and technical discussions.</li><li>Experience with enterprise workflow platforms (e.g., Webcon or similar) and understanding of routing logic and playbookdriven actions (preferred).</li><li>Serve as Scrum Master, facilitating:</li><li>Sprint planning</li><li>Daily stand-ups</li><li>Sprint reviews and retrospectives</li><li>Drive team execution by removing impediments and maintaining delivery momentum</li><li>Ensure adherence to agile best practices, sprint cadence, and delivery timelines</li></ul>Deliverables<ul><li>Comprehensive business requirements and functional specification documents.</li><li>MRO process maps (currentstate and optimized futurestate).</li><li>Detailed alert logic definitions, severity rules, and routing criteria.</li><li>User stories, acceptance criteria, and UX input for dashboard and workflow features.</li><li>Stakeholder alignment materials, including workshops, walkthroughs, and prioritization sessions.</li><li>UAT plan, test cases, and results documentation.</li><li>Operational readiness and training materials for end users.</li><li>Optional: Postlaunch support for adoption, process alignment, and enhancement planning.</li></ul>Engagement Expectations<ul><li>Close collaboration with operations, supply chain, data science, and engineering teams.</li><li>Iterative refinement with demos and business validation every 1&ndash;2 weeks.</li><li>Ability to drive clarity, resolve ambiguity, and ensure the solution meets operational and DT goals.</li></ul>Pay: $95,149.08 - $114,588.14 per yearWork Location: In person

Business Systems Analyst / Scrum Master

Nelnet

<div>
 Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology and education services to more than 1,200 higher education institutions, nearly 12,000 K-12 schools, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.
 
 
 The Business Systems Analyst &mdash; Data Governance &amp; Operational Systems connects business requirements to technical delivery and data integrity across the organization's operational systems portfolio, including its CRM platform. This role leads discovery workshops, authors testable user stories, and owns requirements through delivery &mdash; while simultaneously defining and enforcing the data standards, governance rules, and stewardship processes that keep production data reliable. The analyst serves as data steward for assigned domains, builds and maintains the data dictionary, and validates data readiness before every system go-live.
 
 
 
 Job Responsibilities
 
 
 
 <ul>
 <li>
 Lead discovery workshops with business stakeholders to map current-state processes, surface pain points, and define future-state requirements with enough specificity to build from.
 </li>
 <li>
 Author user stories and acceptance criteria sufficient for a developer to implement and a QA analyst to test, explicitly accounting for real data conditions including quality issues, missing fields, and regulatory obligations.
 </li>
 <li>
 Document end-to-end workflow designs tracing each process step to the data it creates, reads, or modifies; identify and communicate downstream system impacts when operational workflows change.
 </li>
 <li>
 Define and enforce data standards, field naming conventions, and domain ownership policies for all systems in scope &mdash; actively maintained and auditable, not parked in a document.
 </li>
 <li>
 Identify and document regulatory and compliance data obligations &mdash; do-not-contact flags, consent records, opt-out status, and similar fields &mdash; and ensure each is represented in the data model, assigned an owner, and validated before go-live.
 </li>
 <li>
 Own the data dictionary for assigned domains: field definitions, acceptable values, lineage, stewards, and compliance classification.
 </li>
 <li>
 Validate data readiness before system go-live using pre-migration profiling, field-level quality checks, and defined pass/fail acceptance criteria; partner with the Data Migration Specialist to enforce cutover standards.
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 Participate in the Data Governance Council and cross-functional working groups, contributing operational domain expertise to enterprise-wide data standards discussions.
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 Serve as the business systems analyst for the CRM platform (Salesforce, Dynamics 365, or equivalent) &mdash; gathering and prioritizing requirements, validating configuration and data-model changes, and coordinating UAT with CRM administrators and business owners.
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 Pay Range for this position - $85,000 - $110,000
 
 
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 </ul>
 EDUCATION
 
 
 
 Required:
 
 Bachelor&rsquo;s degree in Business, Information Systems, or a related field, or equivalent work experience.
 
 
 
 Preferred:
 
 Professional certification in business analysis or data management (CBAP, PMI-PBA, CDMP, or equivalent).
 
 
 
 Experience
 
 
 
 
 Required:
 
 
 
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 <li>
 4+ years in a business analyst, business systems analyst, or data analyst role in an operational or technology delivery environment.
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 Proven, hands-on data governance experience &mdash; you can name the program, the tooling, the metrics, and what you personally owned.
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 Demonstrated ability to write requirements clear enough for a developer to build from and an end user to test against without assistance.
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 Experience validating data readiness before system go-live, including pre-migration data profiling, field-level quality checks, and defined pass/fail acceptance criteria.
 </li>
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 Demonstrated ability to identify regulatory and compliance data obligations and translate them into governance rules, field-level standards, and schema requirements before a system goes live.
 </li>
 <li>
 Hands-on CRM platform experience (Salesforce, Dynamics 365, or equivalent) &mdash; required for current project work.
 
 
 </li>
 </ul>
 
 Preferred:
 
 
 
 <ul>
 <li>
 Experience with data governance frameworks (DAMA-DMBOK, DCAM) or tooling (Atlan, Collibra, Alation, DataHub, Microsoft Purview).
 </li>
 <li>
 SQL proficiency for data profiling, validation queries, and quality analysis.
 
 
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 </ul>
 
 Competencies/Skills
 
 
 
 <ul>
 <li>
 Requirements engineering &mdash; writes clear, testable user stories and acceptance criteria that developers can build from and users can validate without assistance.
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 Data governance practice &mdash; defines standards, enforces rules, stewards data domains, and maintains an active data dictionary with measurable quality thresholds.
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 Regulatory and compliance awareness &mdash; identifies do-not-contact, consent, and opt-out obligations and operationalizes them as governance requirements and schema standards before go-live.
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 Cross-system analytical thinking &mdash; traces data across operational and enterprise systems, identifies integration impacts, and proactively surfaces configuration or quality risks before they reach development.
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 Stakeholder facilitation &mdash; leads workshops with senior business stakeholders, drives to decisions, and translates outcomes into actionable, traceable requirements.
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 CRM platform fluency &mdash; navigates CRM data models and configuration (Salesforce, Dynamics 365, or equivalent) to translate business requirements into system changes and validate downstream data impacts.
 
 
 </li>
 </ul>
 Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance &amp; AD&amp;D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits &amp; Perks - Nelnet Inc
 
 
 Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
 
 
 Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.
 
 
 Nelnet is a Drug Free and Tobacco Free Workplace.
 
 
 Use of Artificial Intelligence in Hiring
 
 
 We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring
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Business Systems Analyst — Data Governance & Operational Systems

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