business systems manager

Mr Fothergill's Seeds Ltd

At Mr Fothergill's Seeds we are in the business of bringing gardens to life. Known for our exceptional range of seeds, garden products and horticultural expertise with well-known brands such as Mr Fothergill&rsquo;s, Johnsons, DT Brown and Darlac our products can be found in garden centres, big retailers and direct to consumers through our websites and catalogues. We have a legacy of quality, a loyal customer base and are committed to inspiring and empowering gardeners of all levels.We are a passionate team with a strong can-do attitude. We show respect to one another and are keen to innovate on our respective areas of expertise. We value agility, understand the journey our business is on and strive to add our unique mark onto that journey. We work hard but don&rsquo;t forget to have fun. Our company purpose is &ldquo;Helping Everyone Grow&rdquo; and we extend that purpose to everything we do.We&rsquo;re now looking for a hands-on Business Systems Manager to take ownership of Sage X3 and lead the evolution of our business systems across the Group. You&rsquo;ll act as the bridge between Finance, Operations, and Commercial &mdash; improving processes, integrating systems, and helping teams work together more effectively through better data and shared platforms.Why this role matters:You&rsquo;ll help us modernise our ERP and connected systems, reduce operational risk, and deliver a single source of truth for the business &mdash; making our processes ready for growth, audit, and efficiency.Core Responsibilities:1. Own and Evolve Our ERP (Sage X3)<ul><li>Act as the primary product owner for Sage X3 &mdash; managing support, configuration, releases, and documentation.</li><li>Ensure system stability, data accuracy, and continuous improvement through proactive issue management and clear runbooks.</li><li>Lead one major release cycle each year with strong controls around testing, UAT, and rollback planning.</li></ul>2. Connect and Simplify Our Systems<ul><li>Map and understand how our wider systems &mdash; from Shopify and Power BI to middleware and bespoke applications &mdash; connect across the Group.</li><li>Design and deliver a consolidation roadmap, building business cases for integrations that reduce complexity and enable a &ldquo;single source of truth.&rdquo;</li><li>Take ownership of integrations and middleware (EDI, Shopify feeds, Power BI), ensuring they&rsquo;re reliable, reconcilable, and monitored for issues.</li></ul>3. Enable Teams and Improve Processes<ul><li>Work closely with Finance, Operations, and Commercial teams to improve cross-department collaboration through better systems and shared processes.</li><li>Lead workshops to translate business needs into system solutions that make day-to-day work more efficient and less manual.</li><li>Champion process alignment and documentation, ensuring core business workflows are standardised and easy to follow.</li></ul>4. Lead, Coach, and Collaborate<ul><li>Line manage and develop the Systems Steward &mdash; defining clear training, sign-off, and development milestones.</li><li>Partner with suppliers and stakeholders, maintaining strong SLAs and open communication.</li><li>Balance short-term support needs with long-term transformation, reducing &ldquo;firefighting&rdquo; through better systems and ownership.</li></ul>5. Deliver Impact and Continuous Improvement<ul><li>Measure success through tangible improvements &mdash; such as fewer manual reconciliations, faster processes, and higher data confidence.</li><li>Create and maintain auditable documentation for key systems and processes to support compliance, readiness, and future growth.</li><li>Drive a culture of continuous improvement &mdash; making our systems work harder for our people.</li></ul>We are looking for someone who brings solid ERP experience (Sage X3 preferred) and practical knowledge of integrations, SQL, and release management. You&rsquo;ll enjoy solving problems, streamlining processes, and helping others work smarter &mdash; while being confident leading discussions, managing suppliers, and mentoring a junior colleague. You will also demonstrate:<ul><li>Practical experience with middleware / EDI / integrations.</li><li>Release / change management experience (UAT, rollbacks, contingency planning).</li><li>Strong stakeholder management; ability to run workshops and translate business needs into practical changes.</li><li>Ability to enhance cross-departmental collaboration and workflow efficiency through system alignment and shared process ownership.</li></ul>The world of gardening should be accessible to all and it&rsquo;s important that our teams reflect the diversity of our customers, ensuring that our products meet everyone&rsquo;s needs. Therefore, we very much welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual orientation, or age. We&rsquo;re &lsquo;rooting&rsquo; for you!Your application will be handled securely and in line with UK GDPR. You can request a copy of our Recruitment Privacy Policy at any time by contacting us at recruitment@mr-fothergills.co.ukJob Type: Full-timePay: &pound;45,000.00-&pound;50,000.00 per yearExperience:<ul><li>ERP systems: 3 years (required)</li><li>Sage X3: 3 years (preferred)</li><li>SQL: 3 years (required)</li></ul>Work authorisation:<ul><li>United Kingdom (required)</li></ul>Work Location: Hybrid remote in Newmarket CB8 7QB

Business Systems Manager

AutoZone

<div>Hybrid role 3X a week in office in Elk Grove, CA; no remote capabilities 
Position Summary:
The Business Systems Product Manager is key member of the ALLDATA Business Systems team. This position is entirely dedicated to the overall management and enhancement the Company&rsquo;s business systems, which are used by the company&rsquo;s business teams and external customers. 
Position Responsibilities - Other duties may be assigned:
<ul><li>Build, enhance and maintain business systems / solutions used to manage the internal business processes (e.g. billing, subscription services, customer support activities, etc.).
</li><li>Work directly with internal customers to perform discovery and requirements gathering activities.
</li><li>Write epics and user stories and prioritize backlog based on product strategy and vision.
<ul><li>Create detailed documentation and requirements that will be used by the system architects, developers and QA team members to make functional changes to the product. The documentation will include technical details related to data updates, API calls, database structure, UI technologies (e.g. Angular), data flows, use cases, etc.
</li></ul></li><li>Work with internal customers and technology teams to gather and analyze internal product feedback.
<ul><li>Document and analyze product feedback for defects to be remediated and new functionality to be developed.
</li></ul></li><li>Collaborate with the Business leadership to assess, determine and document product development priorities.
</li><li>Drive the delivery of valuable, usable and feasible solutions.
<ul><li>Understand complex systems, functionality, datasets, API services, data flows, etc. so that he/she can identify areas that need further investigation and definition to ensure that product development efforts will result in an effective product for the business.
</li></ul></li><li>Set the vision for product development and create product roadmaps.
</li><li>Work with cross-functional teams to align efforts and evangelize the product strategy throughout the organization.
<ul><li>Communicate competently and confidently in meetings with the teams to gather requirements, elicit information on technical challenges and describe the current and future system functionality.
</li></ul></li><li>Partner with 3rd parties to extend product offerings.
</li><li>Assist cross-functional groups with product launch activities including, but not limited to product demos, product training, and support processes.
</li><li>Act as a scrum Product Owner in absence of a formal Product Owner.
</li><li>Communicate the product strategy, roadmap, deliverables, performance, etc. to stakeholders and C-level employees within the organization.
</li><li>Help define product KPIs and participate in the monitoring and reporting of the data.
</li><li>Attend release sessions and provide Go/No-Go decision within the process.
</li><li>Perform Business Analyst responsibilities in absence of an assigned Business Analyst. 
</li></ul>Position Requirements:
<ul><li>BA/BS Bachelor&rsquo;s Degree
</li><li>3+ years of professional experience in Product Management or Product Development
</li><li>2+ years of managing cross-functional teams
</li><li>Demonstrated ability to perform thorough discovery activities, translate information into customer needs and create meaningful requirements
</li><li>Professional Agile experience, including story writing and backlog prioritization/management
</li><li>Excellent communication and presentation skills
</li><li>Experience with Microsoft Dynamics, Zuora, Drupal platform, etc. is a plus
</li></ul>The salary range for this position is $107,000 &ndash; $187,000. When extending an offer of employment, ALLDATA considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate&rsquo;s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, company financials, as well as external market and organizational considerations. ALLDATA values and is committed to diversity, equity and inclusion.</div>

Business Systems Product Manager

athenahealth

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
Position Summary
 
The CPQ BSA Senior Associate role is a crucial contributor in delivering and supporting business initiatives. They collaborate closely with athenahealth business process owners, athenaIT Product and Project Managers, other Business Systems Analysts, and Development team members. As a member of the athenaIT team, their primary focus is on processes and technologies that support our business partners. They actively participate in the support and expansion of our technologies, continuous improvement, and growth, stability, and security of our systems.
 
The successful candidate for this role will possess a wealth of experience, high energy, and keen attention to detail. They will be a highly analytical business analyst with a proven track record of transforming business requirements into system and process -solutions that drive our business forward and provide value to all employees of athenahealth. The following attributes are key indicators of a successful candidate for this position:
 
Responsibilities
 
<ul>
<li>Partner with Key Stakeholders: Collaborate with stakeholders and product managers to analyze, understand, and enhance employee productivity and end-user effectiveness, with a strong focus on improving the overall customer experience.</li>
<li>Requirements Gathering: Gather, analyze, and document functional and technical requirements for new projects, enhancements to existing solutions, and production issues.</li>
<li>System Administration: Design, develop and maintain Salesforce CPQ system solutions involving complex product bundles, price rules, validation rules, approval rules, document templates, etc. in support of new requests and enhancements.</li>
<li>Business Acumen - Demonstrate strong business acumen and possess in-depth knowledge of the Salesforce CPQ domain.</li>
<li>Documentation: Create and maintain detailed documentation, including business requirements documents, functional specs, user manuals, and JIRA stories.</li>
<li>System Enhancements: Define and implement system enhancements that align with business goals, advising on best practices and recommending process improvements to ensure scalability and efficiency.</li>
<li>Solution Design: Work with technical teams to design solutions that meet business needs, including system specifications and workflows. Solutions consider both up and downstream impact.</li>
<li>Testing Plans: Develop test cases and conduct unit and integration testing to ensure that systems meet specified requirements and function correctly.</li>
<li>Training Materials: Develop, deliver, and present end-user training materials to Salesforce users throughout the organization.</li>
<li>Issue Resolution: Research production system issues, resolve user problems, and escalate issues when necessary.</li>
<li>Application Configuration: Perform application configuration activities primarily in Salesforce and other supporting Force.com applications.</li>
<li>Stakeholder Communication: Act as a liaison between business stakeholders and IT, facilitating communications and ensuring alignment on project goals.</li>
<li>Continuous Improvement – Stay updated on industry trends and best practices, recommending improvements to enhance business efficiency.</li>
</ul>
Behaviors & Abilities Required
 
<ul>
<li>Detail oriented and organized professional who thrives in a high volume, multi-tiered environment.</li>
<li>Proven track record of following through on commitments and owning the outcome.</li>
<li>Ability to adapt in a fast-paced environment while maintaining best practices and producing quality solutions.</li>
<li>Ability to assess situations or problems from multiple perspectives to understand the complete picture.</li>
<li>Ability to identify and influence alternative methods of solving problems and build efficiencies while doing so.</li>
<li>Ability to communicate effectively, both written and verbal, with both technical and non-technical people.</li>
<li>Ability to work independently as well as part of a cross functional team with a variety of experience levels.</li>
<li>Enthusiastic team player and ability to maintain sense of humor in stressful situations.</li>
<li>Is comfortable interfacing with senior leadership in a variety of communication channels.</li>
</ul>
Typical Qualifications
 
<ul>
<li>Salesforce Certifications:</li>
<li>Salesforce Administrator certification required.</li>
<li>Minimum 2 years Salesforce CPQ experience required, Salesforce CPQ Specialist certification preferred.</li>
<li>Business Analysis Experience: 3-5 years of work experience as a business analyst, or related role.</li>
<li>System Administration Skills: Proficiency in Salesforce system administration, including user management, configuration, and maintenance of Salesforce environments, as well as prior experience working with related systems. Experience with Conga a plus but not required.</li>
<li>Familiarity with Tools: Knowledge of tools including JIRA, Confluence, and SOQL. Experience with SalesforceDX, VS Code, BitBucket, and Git. Experience in creating and executing unit, integration, and user acceptance test plans.</li>
<li>Communication Skills: Strong written, verbal, and presentation skills, with the ability to collaborate effectively with team members and business stakeholders at all levels of the organization.</li>
<li>Problem-Solving Skills: Excellent problem-solving, analytical, and investigative skills.</li>
<li>Project Management Experience: Experience working in a mix of agile and waterfall project management methodologies is preferred.</li>
<li>Business Operations Experience (Optional): Familiarity with business operations processes and practices is a plus.</li>
<li>Prior Healthcare Experience (Optional): Experience in the healthcare industry is also considered beneficial.</li>
</ul>
About athenahealth
 
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
 
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
 
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
 
What we can do for you: 
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
 
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
 
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
 
Learn more about our culture and benefits here: athenahealth.com/careers
 https://www.athenahealth.com/careers/equal-opportunity

Business Systems Analyst, Manager- Salesforce CPQ

Qiddiya Investment Company

<div>Qiddiya Investment Company is on the lookout for a proactive and experienced Manager - Business Applications Operations to spearhead our business applications team. This key position will focus on optimizing the performance and functionality of our applications, ensuring they meet the operational needs of our organization.
As the Manager, you will collaborate with various stakeholders to drive process improvements, troubleshoot issues, and implement best practices, all while fostering a culture of innovation and excellence.<h3 class="jobSectionHeader">
Primary Responsibilities</h3><ul>
<li>Manage and maintain the Vista Cinema systems, including POS, TMS, Head Office, Kiosk, and related modules, ensuring optimal performance, data integrity, and high system availability across all cinema locations.
</li><li>Lead the planning and execution of new Vista rollouts, upgrades, and integrations with third-party systems (e.g., payment gateways, loyalty programs, ERP) with minimal disruption to operations.
</li><li>Serve as the primary point of contact with Vista Entertainment and internal stakeholders, overseeing escalations, support tickets, and enhancement requests in line with business priorities.
</li><li>Oversee system configurations, pricing structures, promotions, and business rules setup within Vista modules to support both operational and marketing requirements.
</li><li>Ensure accurate synchronization and reporting between Vista and other business systems, maintaining data consistency and actionable insights across platforms.
</li><li>Conduct user training sessions, prepare manuals, and provide ongoing operational support to cinema, ticketing, and head office users to enhance efficiency and system utilization.
</li><li>Implement monitoring and control measures, ensuring compliance with IT security standards, data protection policies, and internal audit requirements across all Vista systems and connected environments.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Information Technology, or a related field</li>
<li>5+ years of experience managing business applications</li>
<li>Strong understanding of application lifecycle management, UAT, system upgrades, and vendor coordination.
</li><li>ITIL certification (or equivalent ITSM framework) is a strong advantage.</li>
</ul>
Benefits
Comprehensive benefits package</div>

Manager - Business Applications Operations

Pasha Group

<div>Business Process Manager &ndash; Drive Operational Excellence Through Process Design and Innovation<div></div><div>
Are you a solution-oriented leader who thrives on transforming complexity into clarity? Join The Pasha Group, a leading force in global logistics, as our next Business Process Manager. In this high-impact role, you'll lead the charge in optimizing business systems, streamlining operations, and implementing smart, scalable solutions that shape the future of how we work.</div><div>
</div><div>
At Pasha, we believe continuous improvement isn&rsquo;t a department, it&rsquo;s a mindset. You'll work across functions and business lines to reimagine, redesign, and elevate our processes, enabling agility, alignment, and long-term success.</div><div>
</div><div>
Lead, Redesign &amp; Improve the Way We Work 
You&rsquo;ll own the process from vision to execution, guiding teams and stakeholders toward meaningful change.</div><ul><li>
Analyze &amp; Design Solutions: Translate business goals into functional, outcome-focused process improvements.</li><li>
Drive Process Transformation: Facilitate solution planning, perform gap analyses, and develop sustainable business practices.</li><li>
Manage Projects End-to-End: Oversee project execution, risks, timelines, and stakeholder engagement from start to finish.</li><li>
Build System Alignment: Integrate tools and platforms to eliminate inefficiencies and improve transparency.</li><li>
Train &amp; Guide Teams: Develop tools, training, and documentation that ensure successful adoption and lasting results.</li><li>
Monitor &amp; Report Impact: Track KPIs, report outcomes, and continuously improve process effectiveness across functions.</li></ul><div>
Collaborate Across the Enterprise 
Your expertise will bring structure and cohesion across departments, empowering smarter decision-making and operational harmony.</div><ul><li>
Facilitate Stakeholder Engagement: Align cross-functional teams and foster open communication.</li><li>
Lead Change Initiatives: Champion adoption of new processes using practical management principles.</li><li>
Leverage Business Intelligence: Use data and system insights to influence process optimization and performance metrics.</li><li>
Manage Relationships: Build trust with internal and external partners to support execution and continuous improvement.</li></ul><div>
What You Bring 
You offer a unique mix of business process expertise, industry experience, and analytical thinking to drive sustainable improvements.</div><ul><li>
Bachelor's degree in Business, MIS, or related field&mdash;or equivalent combination of education and experience</li><li>
5+ years in business process design or management, including experience leading system adoption</li><li>
4+ years in the maritime and/or logistics industry</li><li>
Familiarity with platforms such as Vilden, Inform, TMW TruckMate, Trinium, or Terminal Operating Systems (N4, Tideworks) preferred</li><li>
Deep understanding of process methodologies, change management, and system functionality</li><li>
Strong command of Microsoft Office (Advanced Excel &amp; PowerPoint; Intermediate Word, Outlook, Access, SharePoint)</li><li>
Experience conducting market analysis, business case development, and feasibility studies</li></ul><div>
Your Strengths 
You&rsquo;re a collaborative leader, critical thinker, and change advocate with a passion for operational excellence.</div><ul><li>
Strategic mindset with the ability to identify gaps and deliver structured solutions</li><li>
Organized and proactive project leader, skilled at balancing multiple priorities and timelines</li><li>
Clear communicator who can bridge technical and non-technical teams</li><li>
Skilled facilitator with a talent for simplifying the complex and getting buy-in</li><li>
A role model for The Pasha Way &mdash; demonstrating Excellence, Honesty, Integrity, Innovation, and Teamwork</li></ul><div>
Why You&rsquo;ll Love Working at The Pasha Group 
When you join Pasha, you join a team where process improvement is core to how we grow. You&rsquo;ll be empowered to make a real difference by shaping how our business operates. We offer:</div><ul><li>
The chance to lead enterprise-wide improvements with visible results</li><li>
A collaborative, values-driven culture that thrives on innovation and respect</li><li>
Access to professional development and growth opportunities</li><li>
Competitive salary, excellent benefits, and the opportunity to travel and work across our U.S. locations&mdash;including Hawaii</li></ul><div>
Work Environment &amp; Travel 
Based in a corporate office with occasional time in production areas; must be able to lift up to 20 lbs. This role requires up to 50% travel, including visits to U.S. locations and Hawaii.</div><div>
</div><div>
Ready to Redefine the Future of Operations? 
Join The Pasha Group and lead the transformation of our business processes with purpose, precision, and impact.</div><div>
</div><div>
Screening Requirements 
Background Checks 
 
Must be fully vaccinated against COVID-19, except as prohibited by law. 
The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 
</div><div>
The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories</div></div>

Business Process Manager (Automotive)

AHOLD Delhaize

<div>Category/Area of Expertise: Merchandising Marketing Support 
Job Requisition: 466655 
Address: USA-MD-Hyattsville-8301 Professional Place Ste115
 
Store Code: Commercial Systems and Tools (5159369)
 
 
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop &amp; Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. 
 
Primary Purpose 
 
Accountable for collaborating with leaders across ADUSA to deliver well-informed, forward-looking insights that shape the strategic direction of the company's commercial tools portfolio. This role requires a deep understanding of the complex commercial systems landscape and the ability to develop and execute a recommendation and implementation roadmap to enable new commercial system capabilities. 
 
This leader oversees a team with strong business and technical expertise, driving system implementations through the full project lifecycle-from defining business requirements to managing change initiatives-ensuring users are prepared for systematic changes and new ways of working. Responsibilities include oversight of Electronic Data Interchange (EDI) operations, Business Systems Enablement (BSE) pods that manage application portfolios, and the Portfolio &amp; Governance function, which handles intake, prioritization, and funding alignment. 
 
Duties and Responsibilities 
 
<ul><li>Oversees a team that supports business leaders across ADUSA to effectively optimize and enhance the existing portfolio of commercial systems and tools. Responsible for partnering with Commercial teams to drive alignment across the enterprise on new potential tools and capabilities; provides deep insights on how to sequence/optimize the existing portfolio of commercial systems and tools.</li><li>Oversees three integrated divisions:</li></ul>
-EDI Business Operations - Ensures uninterrupted vendor-to-business data exchange and compliance with corporate data and trading standards. 
-Business Systems Enablement (BSE) Pods - Own and govern business applications by tier and domain, providing forward looking strategy and execution plans. 
-Portfolio &amp; Governance (PG) - Manages intake, funding alignment, prioritization, and reporting across Agile and Waterfall delivery models. 
<ul><li>Leads team that is responsible for the documentation of the product/project roadmap across all commercial systems/tools. Has visibility to all work underway with the 100+ commercial systems. Drives for a streamline, highly integrated suite of commercial systems and tools. Aligns roadmaps, funding, and execution priorities across enterprise portfolios.</li><li>Defines and maintains governance frameworks for system ownership, intake, prioritization, and benefit tracking, ensuring transparent engagement with IT, Finance, and business partners.
</li><li>Drives vendor and application health governance, including key supplier relationship oversight, lifecycle planning, and performance scorecards for strategic applications.</li><li>Represents Business Systems in enterprise forums, guiding alignment on commercial data integrity, application governance, and technology modernization initiatives.
</li><li>Mentors and develops associates to build a high-performing, cross-functional team culture focused on ownership, accountability, and innovation.</li><li>Leads team to partner with PMO and Change Management to build and pressure-test implementation and change plans to ensure business activities are understood and that users are well positioned throughout the change journey.</li></ul> 

Qualifications 
 
<ul><li>10+ years of progressive experience in business systems management, data governance, or technology portfolio oversight.</li><li>Demonstrated leadership of multidisciplinary teams across business and IT, preferably within large or matrixed organizations.</li><li>Experience managing application portfolios, EDI operations, or vendor technology ecosystems.</li><li>Proven success developing and implementing governance frameworks and intake processes.</li><li>Strong track record of partnership with IT, Finance, and business executives to align funding, prioritization, and delivery.</li><li>Advanced understanding of enterprise business systems governance, application lifecycle management, and portfolio oversight across Agile and Waterfall delivery models.</li><li>Knowledge of commercial business domains (e.g.: Commercial, Supply Chain, Pricing) and how system workflows enable business outcomes.</li></ul> 
Preferred Qualifications 
 
<ul><li>Understands Agile WOW
</li><li>Product-driven mindset</li><li>PMP Certification</li><li>Master's degree preferred</li></ul> 
#li-mm1 #li-hybrid 
 
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. 
 
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies. 
 
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work. 
 
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.</div>

Director I, Business Systems

<div>Category/Area of Expertise: Merchandising Marketing Support 
Job Requisition: 466655 
Address: USA-ME-Scarborough-145 Pleasant Hill Rd
 
Store Code: Commercial Systems and Tools (5159369)
 
 
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop &amp; Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more. 
 
Primary Purpose 
 
Accountable for collaborating with leaders across ADUSA to deliver well-informed, forward-looking insights that shape the strategic direction of the company's commercial tools portfolio. This role requires a deep understanding of the complex commercial systems landscape and the ability to develop and execute a recommendation and implementation roadmap to enable new commercial system capabilities. 
 
This leader oversees a team with strong business and technical expertise, driving system implementations through the full project lifecycle-from defining business requirements to managing change initiatives-ensuring users are prepared for systematic changes and new ways of working. Responsibilities include oversight of Electronic Data Interchange (EDI) operations, Business Systems Enablement (BSE) pods that manage application portfolios, and the Portfolio &amp; Governance function, which handles intake, prioritization, and funding alignment. 
 
Duties and Responsibilities 
 
<ul><li>Oversees a team that supports business leaders across ADUSA to effectively optimize and enhance the existing portfolio of commercial systems and tools. Responsible for partnering with Commercial teams to drive alignment across the enterprise on new potential tools and capabilities; provides deep insights on how to sequence/optimize the existing portfolio of commercial systems and tools.</li><li>Oversees three integrated divisions:</li></ul>
-EDI Business Operations - Ensures uninterrupted vendor-to-business data exchange and compliance with corporate data and trading standards. 
-Business Systems Enablement (BSE) Pods - Own and govern business applications by tier and domain, providing forward looking strategy and execution plans. 
-Portfolio &amp; Governance (PG) - Manages intake, funding alignment, prioritization, and reporting across Agile and Waterfall delivery models. 
<ul><li>Leads team that is responsible for the documentation of the product/project roadmap across all commercial systems/tools. Has visibility to all work underway with the 100+ commercial systems. Drives for a streamline, highly integrated suite of commercial systems and tools. Aligns roadmaps, funding, and execution priorities across enterprise portfolios.</li><li>Defines and maintains governance frameworks for system ownership, intake, prioritization, and benefit tracking, ensuring transparent engagement with IT, Finance, and business partners.
</li><li>Drives vendor and application health governance, including key supplier relationship oversight, lifecycle planning, and performance scorecards for strategic applications.</li><li>Represents Business Systems in enterprise forums, guiding alignment on commercial data integrity, application governance, and technology modernization initiatives.
</li><li>Mentors and develops associates to build a high-performing, cross-functional team culture focused on ownership, accountability, and innovation.</li><li>Leads team to partner with PMO and Change Management to build and pressure-test implementation and change plans to ensure business activities are understood and that users are well positioned throughout the change journey.</li></ul> 

Qualifications 
 
<ul><li>10+ years of progressive experience in business systems management, data governance, or technology portfolio oversight.</li><li>Demonstrated leadership of multidisciplinary teams across business and IT, preferably within large or matrixed organizations.</li><li>Experience managing application portfolios, EDI operations, or vendor technology ecosystems.</li><li>Proven success developing and implementing governance frameworks and intake processes.</li><li>Strong track record of partnership with IT, Finance, and business executives to align funding, prioritization, and delivery.</li><li>Advanced understanding of enterprise business systems governance, application lifecycle management, and portfolio oversight across Agile and Waterfall delivery models.</li><li>Knowledge of commercial business domains (e.g.: Commercial, Supply Chain, Pricing) and how system workflows enable business outcomes.</li></ul> 
Preferred Qualifications 
 
<ul><li>Understands Agile WOW
</li><li>Product-driven mindset</li><li>PMP Certification</li><li>Master's degree preferred</li></ul> 
#li-mm1 #li-hybrid 
 
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent. 
 
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies. 
 
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work. 
 
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.</div>

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