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call center agent - bahrain

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assistant human resources manager - human resources - jumeirah gulf of bahrain Jobs in Manama Bahrain

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guest service executive (arabic speaker) Jobs in Manama Bahrain

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call center agent bahrain

Air Arabia

<div>
 Date: 21 Oct 2025
 <br/>
 <br/>
 Company: Air Arabia PJSC (G9)
 <br/>
 <br/>
 Location:
 <br/>
 <br/>
 Manama, BH
 <br/>
 <br/>
 Country: BH
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.
 <br/>
 <br/>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.
  </li>
  <li>
   Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
  </li>
  <li>
   Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.
  </li>
  <li>
   Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
  </li>
  <li>
   As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
  </li>
  <li>
   Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
  </li>
  <li>
   Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
  </li>
  <li>
   Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
  </li>
  <li>
   Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
  </li>
  <li>
   Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
  </li>
  <li>
   Performs any additional responsibilities as advised by the Line Manager/Supervisor.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School/Diploma or equivalent.
  </li>
  <li>
   Capable of using technology systems and tools such as Microsoft Office.
  </li>
  <li>
   Good in English &amp; Arabic Languages.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
  </li>
  <li>
   Capability of understanding market trends and channeling them leading to effective customer care solutions.
  </li>
  <li>
   Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
  </li>
  <li>
   Capable of understanding customers&rsquo; problems and direct them in the right channel.
  </li>
  <li>
   Ability to work for long hours and under pressure.
  </li>
  <li>
   Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
  </li>
  <li>
   Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
  </li>
 </ul>
</div>


Call Center Agent - Bahrain

<p></p><div><div><div><div><div><b>Date: </b>21 Oct 2025
</div></div></div></div><div><div><div><div><b>Company: </b>Air Arabia PJSC (G9)
</div></div></div></div><div><div><div><div><b>Location:
</b>Manama, BH
</div></div></div></div><div><div><div><div><b>Country: </b>BH
</div></div></div></div><div></div><div><div><div><div><div><div><div><div><b>Job Purpose</b></div>
</div><div><div>
To support the Contact Center section across the entire network by handling customers&rsquo; inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers&rsquo; experience ensuring productivity is in line with set measures and company&rsquo;s adopted policies and procedures.</div></div></div><div><div><div><b>
Key Result Responsibilities</b></div>
</div><div><div><ul><li>Handles customers&rsquo; enquiries, requests and complaints in a positive effective manner whilst ensuring company&rsquo;s branding and corporate image are reflected in a positive manner and as per approved quality standards.</li></ul>
<ul><li>Responds to customers&rsquo; incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.</li></ul>
<ul><li>Provides accurate information about the company&rsquo;s products and services; processes travel bookings, modifications and cancellations on reservations.</li></ul>
<ul><li>Handles customers&rsquo; complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.</li></ul>
<ul><li>As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.</li></ul>
<ul><li>Promotes the company&rsquo;s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.</li></ul>
<ul><li>Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.</li></ul>
<ul><li>Demonstrates thorough understanding of the Contact Center core activities &amp; functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.</li></ul>
<ul><li>Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.</li></ul>
<ul><li>Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.</li></ul>
<ul><li>Performs any additional responsibilities as advised by the Line Manager/Supervisor.</li></ul>
</div></div></div><div><div><div><b>Qualifications (Academic, training, languages)</b></div>
</div><div><ul><li>High School/Diploma or equivalent.</li>
<li>Capable of using technology systems and tools such as Microsoft Office.</li>
<li>Good in English &amp; Arabic Languages.</li>
</ul></div></div><div><div><div><b>Work Experience</b></div>
</div><div><ul><li>Previous call center experience is required for this role; additional experience in customer service will be considered an advantage</li>
<li>Capability of understanding market trends and channeling them leading to effective customer care solutions.</li>
<li>Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.</li>
<li>Capable of understanding customers&rsquo; problems and direct them in the right channel.</li>
<li>Ability to work for long hours and under pressure.</li>
<li>Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.</li>
<li>Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.</li></ul></div></div></div></div></div></div></div></div><p></p>

Jumeirah Group

<div><div>Reservation Agent - Reservations &amp; Communication - Jumeirah Gulf of Bahrain - (2500002N)</div><div></div><div><p><b><br>
About Jumeirah
</b></p><p>Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.</p><br>
<p></p>
<p><b>
About Jumeirah Gulf of Bahrain</b></p>
<p>
Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa.</p><br>
<p></p>
<p><b>
About the Job</b><b>
</b></p><p>An exciting opportunity has arisen for a <b><i>Reservation Agent</i></b> to join Jumeirah Gulf of Bahrain.</p>
<p>
The main duties and responsibilities of this role include:
</p><ul><li>Have full and up to date knowledge of the hotel products and services.</li>
<li>Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller&rsquo;s needs using a client orientated approach.</li>
<li>Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival.</li>
<li>Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.</li>
<li>Actively participate in maximising revenue through up-selling.</li>
<li>Follow up on non-guaranteed and waitlisted bookings.</li></ul><br>
<p></p>
<p><b>
About You</b></p>
<p>
The ideal candidate for this position will have the following experience and qualifications:</p>
<ul>
<li>Previous Experience in form of cross trainings or internships in reservations, revenue or sales department</li>
<li>Good knowledge of Opera PMS</li>
<li>Intermediate computer skills (Microsoft Office)</li>
<li>Handle shift responsibilities in the absences of the reservation&rsquo;s coordinator, Assist newly joined colleagues on the job duties of a Room Reservations Sales Agent</li>
<li>A minimum of 1 year work experience for a luxury hotel.</li></ul><br>
<p></p>
<p><b>
About the Benefits</b></p>
<p>
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.</p>
<p>
Benefits include:
</p><ul><li>Opportunities for internal mobility within our global network</li></ul>
<ul><li>Colleague discounts on food, beverage, and hotel stays worldwide</li></ul>
<ul><li>Health care and insurance benefits</li></ul>
<ul><li>Locally competitive tax-free salary and incentive structure</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Bahrain-Manama</div><div>
Job: Reservations &amp; Telephones</div><div>
Organization: MEASA Region [Main]</div><div>
Job Posting: Oct 22, 2025, 7:58:25 AM</div></div>

Reservation Agent - Reservations & Communication - Jumeirah Gulf of Bahrain

Jumeirah

<div>
 <strong>
  About Jumeirah
  <br/>
  <br/>
 </strong>
 Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travellers.
 <br/>
 <br/>
 <strong>
  About Jumeirah Gulf Of Bahrain
  <br/>
  <br/>
 </strong>
 Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa.
 <br/>
 <br/>
 <strong>
  About The Job
  <br/>
  <br/>
 </strong>
 An exciting opportunity has arisen for a
 <strong>
  <em>
   Reservation Agent
  </em>
 </strong>
 to join Jumeirah Gulf of Bahrain.
 <br/>
 <br/>
 <strong>
  The Main Duties And Responsibilities Of This Role Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Have full and up to date knowledge of the hotel products and services.
  </li>
  <li>
   Ensure all telephone calls are handled politely and efficiently, ascertaining and accurately meeting the caller&rsquo;s needs using a client orientated approach.
  </li>
  <li>
   Check arrival reports: 48 hours prior to arrival and 5 days prior to arrival.
  </li>
  <li>
   Handle all reservations through different channels (via email/ fax/telephone/ website) efficiently. Prepare Pro Forma invoices as requested by accounts.
  </li>
  <li>
   Actively participate in maximising revenue through up-selling.
  </li>
  <li>
   Follow up on non-guaranteed and waitlisted bookings.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About You
  <br/>
  <br/>
 </strong>
 The ideal candidate for this position will have the following experience and qualifications:
 <br/>
 <br/>
 <ul>
  <li>
   Previous Experience in form of cross trainings or internships in reservations, revenue or sales department
  </li>
  <li>
   Good knowledge of Opera PMS
  </li>
  <li>
   Intermediate computer skills (Microsoft Office)
  </li>
  <li>
   Handle shift responsibilities in the absences of the reservation&rsquo;s coordinator, Assist newly joined colleagues on the job duties of a Room Reservations Sales Agent
  </li>
  <li>
   A minimum of 1 year work experience for a luxury hotel.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About The Benefits
  <br/>
  <br/>
 </strong>
 At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.
 <br/>
 <br/>
 <strong>
  Benefits Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Opportunities for internal mobility within our global network
  </li>
  <li>
   Colleague discounts on food, beverage, and hotel stays worldwide
  </li>
  <li>
   Health care and insurance benefits
  </li>
  <li>
   Locally competitive tax-free salary and incentive structure
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Primary Location
  <br/>
  <br/>
 </strong>
 Bahrain-Manama
 <br/>
 <br/>
 <strong>
  Job
  <br/>
  <br/>
 </strong>
 Reservations &amp; Telephones
 <br/>
 <br/>
 <strong>
  Organization
  <br/>
  <br/>
 </strong>
 MEASA Region [Main]
 <br/>
 <br/>
 <strong>
  Job Posting
  <br/>
  <br/>
 </strong>
 Oct 22, 2025, 4:58:25 PM
</div>


Marriott International

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25164983
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Rooms &amp; Guest Services Operations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <strong>
  Job Summary
  <br/>
  <br/>
 </strong>
 To directly supervise the cleanliness of the marina area, including members&rsquo; boats and hotel-owned equipment. During peak times of the week, the
 <strong>
  Marina Harbor Experience Agent
 </strong>
 will ensure that all members using the pontoon facility are attended to and will assist with mooring boats as they return. As the
 <strong>
  Marina Harbor Experience Agent
 </strong>
 , it is their responsibility to uphold high service standards throughout the marina. This role also includes coordinating and supplying all boat trips with required amenities such as fruits, beverages, and equipment. The agent will carry out minor repair and maintenance tasks on the dock and within the marina, including painting, cleaning, and garbage removal from the pontoon area.
 <strong>
  Marina Harbor Experience Agent will be responsible for tractor driving and boat launching and refilling the boats with proper tracking.
 </strong>
 The
 <strong>
  Marina Harbor Experience Agent
 </strong>
 will be required to work
 <strong>
  day and night shifts
 </strong>
 according to operational needs.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 The primary responsibilities of the role include:
 <br/>
 <br/>
 <ul>
  <li>
   Perform all tasks as detailed in daily task list
  </li>
  <li>
   Ensure that marina and equipment is clean on a daily basis according to The Ritz-Carlton Brand Standards
  </li>
  <li>
   Ensure that members boats are washed down after every use and cleaned once per week, as per boat owner contract
  </li>
  <li>
   Note and follow up on guest preferences and special requests
  </li>
  <li>
   Ensure that marina and water sports centre and its equipment, which also includes tractors, compressor etc are left in a clean condition at the end of each day
  </li>
  <li>
   All breakages and maintenance issues are reported in the marina log book each day, reported to Beach Club Manager and followed up with until resolved.
  </li>
  <li>
   Maintain pontoons with daily cleaning, repainting when necessary.
  </li>
  <li>
   Refuel members boats when requested and calculate payment
  </li>
  <li>
   Ensure that The Ritz-Carlton boat is always fueled and in a clean state for boat tours and trips
  </li>
  <li>
   Ensure that the Ski Boat is always fueled and clean for ski trips
  </li>
  <li>
   Ensure that any other boat owned by The Ritz-Carlton is Fueled and Clean ready for operation each day and at all times during the day
  </li>
  <li>
   Ensure marina workshop is always tidy and keep a correct inventory of all equipment
  </li>
  <li>
   Ensure that all boats in marina pontoon are secured
  </li>
  <li>
   Ensure that marina pontoon is always clean and tidy, that all hose pipe is neatly on service pedestals, all service pedestals are clean, fire boxes are cleaned box on inside and outside.
  </li>
  <li>
   Ensure the tractor is fully maintained and carefully driven inside the premises.
  </li>
  <li>
   Ensure all the fuel transaction made according to the company policy.
  </li>
  <li>
   Ensure wet reconciliation report is up to date monthly.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Water Sports
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Handle requests for water sport hire and ensure safety standards are implemented
  </li>
  <li>
   Take payment and give receipts for all hired equipment
  </li>
  <li>
   Ensure that The Ritz-Carlton Water sport equipment, which includes the tour boat, is always clean and ready for guests.
  </li>
  <li>
   All breakages and maintenance issues are reported in the marina log book each day and followed up with until resolved.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Communication
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ensure that all relevant information is provided to guests and colleagues
  </li>
  <li>
   Ensure that all communication with guests and colleagues is complete, accurate, engaging and positive.
  </li>
  <li>
   Maintain confidentiality of all guest information
  </li>
  <li>
   Attend daily line-ups and communicate all challenges and successes with the rest of the team
  </li>
  <li>
   Promptly, accurately and consistently report all guest incidents and how they were solved
  </li>
  <li>
   Attend designated meetings
  </li>
  <li>
   Act as the point of contact for other departments during the shift for all marina and water sport related issues
  </li>
  <li>
   Ensure and emphasize prompt solutions and reporting of any guest incidents during the shift. Ensure the that the challenge is escalated to Manager if need be and ensure that all such incidents are discussed in the next line-up and in departmental meeting
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Other
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist other Sports Club areas as and when needed
  </li>
  <li>
   Assist with other recreational activities as and when required
  </li>
  <li>
   Perform all tasks as detailed in daily task list
  </li>
  <li>
   Maintain cleanliness and tidiness of work area of all times
  </li>
  <li>
   Participate in related project teams
   <br/>
   <br/>
  </li>
 </ul>
 PROFILE
 <br/>
 <br/>
 <strong>
  Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Must have a minimum of 2 years Recreation experience and 3 years in a leadership role.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High School Graduate
  </li>
  <ul>
   <li>
    Basic First Aid certificate
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Required Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to clearly communicate with proper grammar in English to the guests&rsquo; understanding.
  </li>
  <li>
   Ability to provide legible communication.
  </li>
  <li>
   2-Years experience in leadership role
  </li>
  <li>
   1-Year of experience in hotel industry.
  </li>
  <li>
   Hold a current certification in CPR.
  </li>
  <li>
   Bahrain Driver&rsquo;s License (heavy vehicle)
  </li>
  <ul>
   <li>
    Ability to maintain hotel&rsquo;s standards, policies and procedures
   </li>
   <li>
    Tractor driver
   </li>
   <li>
    Good command of English language &ndash; spoken
    <br/>
   </li>
  </ul>
 </ul>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 <br/>
 <br/>
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 <br/>
 <br/>
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 <br/>
 <br/>
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
 <br/>
 <br/>
</div>


Marina Harbour Experience Agent

<div><b>Additional Information</b><br>
<b>Job Number</b>25164983<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<div><p>JOB SUMMARY</p>
<p>To directly supervise the cleanliness of the marina area, including members&rsquo; boats and hotel-owned equipment. During peak times of the week, the <b>Marina Harbor Experience Agent</b> will ensure that all members using the pontoon facility are attended to and will assist with mooring boats as they return. As the<b> Marina Harbor Experience Agent</b>, it is their responsibility to uphold high service standards throughout the marina. This role also includes coordinating and supplying all boat trips with required amenities such as fruits, beverages, and equipment. The agent will carry out minor repair and maintenance tasks on the dock and within the marina, including painting, cleaning, and garbage removal from the pontoon area.<b> Marina Harbor Experience Agent will be responsible for tractor driving and boat launching and refilling the boats with proper tracking. </b>The <b>Marina Harbor Experience Agent</b> will be required to work <b>day and night shifts</b> according to operational needs.</p></div><p><br>
</p><p></p><div><p>RESPONSIBILITIES</p>
<p>The primary responsibilities of the role include:</p><br>
<p></p>
</div><p></p><br>
<div><ul><li>Perform all tasks as detailed in daily task list</li>
<li>Ensure that marina and equipment is clean on a daily basis according to The Ritz-Carlton Brand Standards</li>
<li>Ensure that members boats are washed down after every use and cleaned once per week, as per boat owner contract</li>
<li>Note and follow up on guest preferences and special requests</li>
<li>Ensure that marina and water sports centre and its equipment, which also includes tractors, compressor etc are left in a clean condition at the end of each day</li>
<li>All breakages and maintenance issues are reported in the marina log book each day, reported to Beach Club Manager and followed up with until resolved.</li>
<li>Maintain pontoons with daily cleaning, repainting when necessary.</li>
<li>Refuel members boats when requested and calculate payment</li>
<li>Ensure that The Ritz-Carlton boat is always fueled and in a clean state for boat tours and trips</li>
<li>Ensure that the Ski Boat is always fueled and clean for ski trips</li>
<li>Ensure that any other boat owned by The Ritz-Carlton is Fueled and Clean ready for operation each day and at all times during the day</li>
<li>Ensure marina workshop is always tidy and keep a correct inventory of all equipment</li>
<li>Ensure that all boats in marina pontoon are secured</li>
<li>Ensure that marina pontoon is always clean and tidy, that all hose pipe is neatly on service pedestals, all service pedestals are clean, fire boxes are cleaned box on inside and outside.</li>
<li>Ensure the tractor is fully maintained and carefully driven inside the premises.</li>
<li>Ensure all the fuel transaction made according to the company policy.</li>
<li>Ensure wet reconciliation report is up to date monthly.</li></ul><br>
<p></p><p><b>Water Sports</b></p>
<ul><li>Handle requests for water sport hire and ensure safety standards are implemented</li>
<li>Take payment and give receipts for all hired equipment</li>
<li>Ensure that The Ritz-Carlton Water sport equipment, which includes the tour boat, is always clean and ready for guests.</li>
<li>All breakages and maintenance issues are reported in the marina log book each day and followed up with until resolved.</li></ul><br>
<p></p>
<p></p><p><b>Communication</b></p>
<ul><li>Ensure that all relevant information is provided to guests and colleagues</li>
<li>Ensure that all communication with guests and colleagues is complete, accurate, engaging and positive.</li>
<li>Maintain confidentiality of all guest information</li>
<li>Attend daily line-ups and communicate all challenges and successes with the rest of the team</li>
<li>Promptly, accurately and consistently report all guest incidents and how they were solved</li>
<li>Attend designated meetings</li>
<li>Act as the point of contact for other departments during the shift for all marina and water sport related issues</li>
<li>Ensure and emphasize prompt solutions and reporting of any guest incidents during the shift. Ensure the that the challenge is escalated to Manager if need be and ensure that all such incidents are discussed in the next line-up and in departmental meeting</li></ul><br>
<p></p><p><b>Other</b></p>
<ul><li>Assist other Sports Club areas as and when needed</li>
<li>Assist with other recreational activities as and when required</li>
<li>Perform all tasks as detailed in daily task list</li>
<li>Maintain cleanliness and tidiness of work area of all times</li>
<li>Participate in related project teams</li></ul><p><br>
</p></div><p></p><br>
<p>PROFILE</p>
<p><b>Experience</b></p>
<ul><li>Must have a minimum of 2 years Recreation experience and 3 years in a leadership role.</li></ul><br>
<p></p><p><b>Education</b></p>
<ul><li>High School Graduate
<ul><li>Basic First Aid certificate</li></ul></li><br>
</ul><p></p><p><b>Required Skills</b></p>
<ul><li>Ability to clearly communicate with proper grammar in English to the guests&rsquo; understanding.</li>
<li>Ability to provide legible communication.</li>
<li>2-Years experience in leadership role</li>
<li>1-Year of experience in hotel industry.</li>
<li>Hold a current certification in CPR.</li>
<li>Bahrain Driver&rsquo;s License (heavy vehicle)
<ul><li>Ability to maintain hotel&rsquo;s standards, policies and procedures</li>
<li>Tractor driver</li>
<li>Good command of English language &ndash; spoken</li></ul></li><br>
</ul><p></p><p><b>#LI-NS1</b></p></div><div><br>
</div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
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Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div><br>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div><br>
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In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

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