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call center agent

Candidzone

Temporary Call Center Agent Duration: 4 MonthsWorking Hours: 1:00 PM &ndash; 10:00 PMLocation: pearl, Call center officeJob Description:We are seeking a Call Center Agent for a temporary 4-month assignment. The ideal candidate must have previous experience in a call center environment and be familiar with standard call center systems and protocols.Key Requirements:<ul><li>Experience: Previous call center agent experience is mandatory</li></ul><ul><li>System Knowledge: Familiarity with call center tools and software</li></ul><ul><li>Communication: Strong customer service and email writing skills</li></ul><ul><li>Computer Skills: Proficient in Microsoft Office (Excel, PowerPoint, Outlook)</li></ul><ul><li>Professionalism: Adherence to hygiene and grooming standards is essential</li></ul><ul><li>Client Support: Capable of handling customer queries and providing solutions effectively</li></ul>Job Types: Full-time, Temporary, Contract Contract length: 4 monthsPay: QAR3,500.00 - QAR4,000.00 per monthLanguage:<ul><li>Arabic (Required)</li></ul> <div id='job-id'>Job Id: NMhLI/XpmUmBaJBINa/BYRGDJDGurlkq4UO6kHecg5v+ScH2JuDSARK884u4Q/pYDrus/kbfXsl2nxO6Q8XB6/1cWqVpL3XRtAufSOBONTiOnvcdCLVdOwlxckIp/hSmDQ==</div>

Temporary Call Center Agent

SWATX

<div>
 
 Customer Support:
 
 Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
 
 
 
 Issue Resolution:
 
 Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
 
 
 
 Data Entry and Documentation:
 
 Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
 
 
 
 Product Knowledge:
 
 Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
 
 
 
 Collaboration:
 
 Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
 
 
 
 Performance Metrics:
 
 Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma or equivalent is required; a degree in a related field is a plus
 </li>
 <li>
 Prior experience in a customer service or call center role is preferred
 </li>
 <li>
 Strong communication skills, both verbal and written
 </li>
 <li>
 Ability to handle stressful situations and manage customer expectations effectively
 </li>
 <li>
 Proficient in using computer systems and CRM software
 </li>
 <li>
 Fluency in Arabic is preferred; knowledge of English is an advantage
 </li>
 </ul>
</div>
 <div id='job-id'>Job Id: fCTgG5mqshWaFcfUGsVCzMoo9h5SN4qTceS7ZD+JKGAJevcPY3CTMv8GQxHfUVTibnZhVO2i7OZSKO8RGNJRTB0DpQJKU8RJPQ==</div>

Call center agent

Marriott International

<div>Additional Information 
Job Number25125983 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY
Operate telephone switchboard station in order to answer telephone calls and monitor busy or unanswered lines. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Review shift logs/daily memo books and document pertinent information in logbooks. Notify Loss Prevention/Security of any guest reports of theft.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None</div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div> <div id='job-id'>Job Id: 7ETchcmFh980E4+i+iGuitpb/5PU3jlS1YlUEcyjpeP9XDeMM0+BbMujJwINFgcGZsV1VYlUQkmVCxyb7otD4Q+lb1uVFdJZmxMLePsAXPyBk89iTAPRT/Vq0g0DZOBvV5tTRRN7i5HR7lHGgBT1bKNBggCY5Ta/ljF4rCLiZ8J0MnkkaudB14J6ctC9Fa4x0gQvCNI=</div>

Call Center Agent

Saaed Service

JOB SUMMARY:Responsible for providing customer support and service coordination for a mobile technical service, handling incoming calls, scheduling appointments, and managing customer inquiries related to vehicle repairs and maintenance, plays a key role in ensuring efficient communication between customers and mobile technicians.Duties &amp; Responsibilities:<ul><li>Answers customer inquiries about mobile car service, including appointment scheduling, service pricing, and general information about the service.</li><li>Coordinates and schedules appointments for mobile technicians based on customer needs, location, and technicians&rsquo; availability.</li><li>Provides excellent customer service, addresses concerns, and resolves issues related to mobile car service appointments.</li><li>Maintains clear and efficient communication between customers and mobile technicians, relays information about service requirements and updates.</li><li>Maintains accurate records of customer interactions, appointments, and service details using CRM software.</li><li>Makes follow-up calls to customers to confirm appointments, provided service updates, or gathers feedback.</li><li>Promotes additional services or products related to the mobile car service.</li></ul>Skill Required:<ul><li>Excellent Communication Skills</li><li>Problem-Solving Skills</li><li>Customer Service Orientation</li><li>Technical Knowledge</li><li>Organizational Skills</li><li>System Proficiency</li><li>Adaptability, Empathy and Patience</li><li>Team Work</li><li>Time Management Skills</li><li>Interpersonal Skills</li></ul>Education:High School Diploma or EquivalentCustomer Service Training principles and techniquesEducationComputer Skills:MS OfficeLanguage skills:Arabic (Native) and English (Intermediate)Experience:5 years customer service experience, such as a retail associate, call center agent, or sales representative. Working in the automotive field, such as at a dealership or repair shop is an assetPlease send your CV to opening.hr.2025@gmail.comJob Type: Full-time <div id='job-id'>Job Id: M3y1jfa3c635A2PuyefzJ9J+Ims2VK3sNCqic6ACrOY2bihAXa2a/Y9KdMZoyB2wge4ekOBjvgcGPQ50D3BsaAG66SPnLZtvv7llrLLDu2bUajhRB8jD</div>

Call Centre Agent

DotLynx

Mandatory Requirement: Previous call center supervision or management role.About the Role: We are seeking an experienced Call Center Supervisor to lead our newly formed call center operations, and drive excellence in customer interactions.Key Responsibilities:<ul><li>Oversee the daily operations of the call center, ensuring efficient and high-quality service.</li><li>Monitor KPIs and SLAs, ensuring operational goals and performance targets are met.</li><li>Implement strategic improvements to enhance customer experience and call center efficiency.</li><li>Develop and execute training programs to maintain high service standards.</li><li>Handle escalations and complex customer issues effectively.</li><li>Work closely with other departments (sales, operations, IT) to optimize workflows.</li><li>Generate and analyze reports to track performance, identify trends, and implement corrective actions.</li></ul>Required Qualifications &amp; Experience:<ul><li>Bilingual (Arabic &amp; English) &ndash; Must be fluent in both languages.</li><li>Experience in BPO, or technical support is a must.</li><li>Immediate Availability &ndash; Must be ready to start right away.</li><li>Proven Track Record &ndash; At least 5+ years of experience in call center management with a history of successfully leading teams and improving operations.</li><li>Strong leadership and people management skills.</li><li>Proficiency in call center software, CRM systems, MS Office, and reporting tools.</li></ul>How to Apply: Interested candidates meeting the above criteria should send their CV and a cover letter detailing their achievements in previous roles to careers@dotlynx.ca.Subject field should read: Call Center Supervisor Application- (Your Name)Only candidates who meet the stated requirements will be contacted for interviews.Job Types: Full-time, PermanentApplication Question(s):<ul><li>Do you have experience setting KPI's and QA metrics in call center?</li></ul>Experience:<ul><li>Call Center Supervision: 2 years (Required)</li></ul> <div id='job-id'>Job Id: lTZw2C6w8R+ukll5SZuHEPDCejgiVbm8gcetM38/kp0alCsTyyVp6AFPUeFAyYbX3MwUYU3DMxYw6+4pAIxqWjImNg0Djx+/RsdqwqpYFquerePpjqppoFFjxKftdE35NdP6uFNTIK/5gJieha7HRzpVTfd4PYuh7Zi0NJsA5nIV</div>

Call Center Supervisor - Bilingual ( read requirements before applying)

Hilton

<div>Reservations Agent - The Plaza Doha LXR, Hotels &amp; Resorts
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div> <div id='job-id'>Job Id: vU/nE6Q87bquKxQNkioHt4nnszaZALIgAxmjEHg9tiCwdbwsNrT8E2crZ0D2LfobN0aS8zSj34/63pF2ZloIfW7mm9L7VYXmfO3795z6apVlS9PqAAgZQPcO9XzifDlbp4HRBNTGr2QnhWHHWpeywcCZUIJdCP7J+rqE</div>

Reservations Agent - The Plaza Doha LXR, Hotels & Resorts

Westpac Properties

<ul><li>Minimum of 2 years of experience as real estate agent.</li><li>Strong negotiation and communication skills.</li><li>Familiarity with local market trends, regulations, and property valuation.</li><li>Ability to work independently and as part of a team.</li><li>Knowledge of real estate technology ( CRM software, social media marketing, etc.).</li><li>Preferred to have driving license and own car.</li><li>High Commission</li></ul>Job Type: Full-timeExperience:<ul><li>Real Estate Agent: 3 years (Preferred)</li></ul>License/Certification:<ul><li>Driving license and own car (Required)</li></ul> <div id='job-id'>Job Id: 1XpFCg1Dg94WEK2n+5ThN+yhkpVpCOslca8ogWEv/MyP883mPepWU/Nsahthp+5ypLIEAo8aoiZG2B+ncH8Y7if6RMhDpOcEcZt6sw6oMFASk5QJFVpMRSQ2ltjn</div>

Real Estate Sales Agent

Explore 232+ Call center agent in Doha, Qatar Jobs  this August. Find roles across top companies and apply now to boost your career.