bilingual spanish customer support representative Jobs in Giza

bilingual spanish customer support representative

contact center inbound agent | outsource Jobs in Giza

contact center inbound agent | outsource

customer service agent – english inbound Jobs in Giza

customer service agent – english inbound

customer support executive

english chat representative

call center agent

QuickfirmX

QuickfirmX is hiring Customer Service Agents for Naos Solutions &ndash; English-speaking inbound accounts in Maadi. Handle customer calls and emails, ensuring smooth and high-quality support for international clients.About the Role<ul><li>Respond to customer inquiries via phone and email</li></ul><ul><li>Resolve issues related to services, accounts, or products</li></ul><ul><li>Follow internal processes and quality guidelines</li></ul><ul><li>Communicate clearly and professionally in English</li></ul>Responsibilities<ul><li>Ensure customer satisfaction and service excellence</li></ul><ul><li>Accurately log all call details</li></ul><ul><li>Attend training and meet performance targets</li></ul><ul><li>Collaborate with team leaders and internal departments</li></ul>Requirements&middot; English level: Minimum C1 (Fluent)&middot; Strong communication and problem-solving skills&middot; Must be able to work onsite in Maadi&middot; Graduates, gap year students, and dropouts eligible&middot; Previous call centre experience is a must&middot; Typing speed and computer skills for email interactionsShifts&middot; Fixed night shift: 4 PM &ndash; 1 AM&middot; Days worked: 5 days/week (Sat &amp; Sun off)&middot; Lunch/dinner break: 1 hourBenefits<ul><li>Salary: 11,000 EGP Gross</li></ul><ul><li>Attendance Bonus: 2,000 EGP</li></ul><ul><li>KPI Bonus: 2,000 EGP</li></ul><ul><li>Transport Allowance: ~1,100 EGP</li></ul><ul><li>Total Gross Package: ~16,100 EGP</li></ul><ul><li>Medical and Social Insurance</li></ul><ul><li>Career development opportunities in a global BPO environment</li></ul>Interview Process<ul><li>Final Interview &ndash; Online or onsite with Naos Solutions</li></ul>Fluent in English? Ready to build your future in a professional, global environment? Apply today through QuickfirmX and join Naos Solutions in Maadi!Job Type: Full-timePay: E&pound;19,000.00 per month

Customer Service Agent – English Inbound

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
JOB PURPOSE
To professionally handle inbound calls in terms of (inquiries, complaints, request) in order to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to customers. In addition, to apply the sales techniques during the inbound calls for eligible customers while abiding with the approved scripts to achieve the set sales targets for the branch in the sky strategy.
KEY ACCOUNTABILITIES
Customer Calls Handling
1. Follow professional telephone etiquette/social media handling techniques and work policies to efficiently address various customer needs &amp; concerns.
2. Handle inbound interactions received on CIB official social media platforms in a professional manner to maintain customer satisfaction and good image for the bank by providing a prompt, efficient and courteous service to followers.
3. Apply appropriate actions to effectively control a telephone calls interaction that improve the call average handling time/ interactions average response time.
4. Liaise with other departments to ensure proper closure of pending customers inquires/requests.
5. Ensure high service quality during inbound calls interactions, and handle customer&rsquo;s complaints according to the Contact Center approved standards to maintain customer satisfaction.
6. Apply the sales techniques during the inbound calls for eligible customers / products while abiding with the approved scripts to achieve the set sales targets for the branch in the sky strategy.
7. Update customer records with details of the inquiry and the response ensure accuracy and availability of Customer records.
Post content on CIB official social media platforms (if needed) &amp; within the agreed quality levels to maintain customer satisfaction.<div> 
</div></div><div>
Qualifications<div></div> 
 Qualifications &amp; Experience
&sect; Bachelor&rsquo;s degree of Commerce, Business Administration, Accounting or its equivalent.
&sect; 0 &ndash; 1 years of experience
Skills
&sect; Excellent command of English and Arabic languages
&sect; Proficient user of MS Office
&sect; Reliable, energetic and cooperative<ul><li>
Excellent communication skills</li></ul><div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 4</div><div>
Work Locations: SMART VILLAGE BLDG. 4</div><div>
Job: Front Liner</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Rotating</div><div>
Job Type: Full-time Employee</div></div>

CONTACT CENTER INBOUND AGENT | OUTSOURCE

We are hiring Customer Service Agents on behalf of one of our partner companies in Maadi for an E-Commerce account. The role involves handling inbound customer calls and emails, ensuring high satisfaction levels and accurate issue resolution. Job Role<ul><li>Serve as the first point of contact for customers</li></ul><ul><li>Manage inbound inquiries through calls and emails</li></ul><ul><li>Resolve customer concerns and track issues</li></ul><ul><li>Coordinate with internal teams when necessary</li></ul>Responsibilities<ul><li>Handle customer interactions professionally and promptly</li></ul><ul><li>Provide accurate information about products or services</li></ul><ul><li>Log all interactions into the system and follow up as needed</li></ul><ul><li>Meet performance metrics and customer satisfaction targets</li></ul><ul><li>De-escalate issues and escalate when needed</li></ul>RequirementsRequirements:<ul><li>English Level: B2+ to C1 (advanced level is required)</li></ul><ul><li>Previous experience in customer service is a must</li></ul><ul><li>Strong spoken and written English communication skills</li></ul><ul><li>Graduates, gap year students, and dropouts only</li></ul><ul><li>Must be able to work from the office in Maadi</li></ul><ul><li>Strong problem-solving attitude and patience</li></ul><ul><li>Willingness to work night shifts starting from 3:00 or 4:00 PM (Egypt time)</li></ul>BenefitsBase Salary (Gross):<ul><li>First 3 months: EGP 11,000</li></ul><ul><li>Months 4&ndash;6: EGP 12,000</li></ul><ul><li>After 6 months: EGP 13,000</li></ul>Additional Bonuses and Allowances:<ul><li>Attendance Bonus: EGP 1,500</li></ul><ul><li>KPI Bonus: EGP 1,500</li></ul><ul><li>Transportation Allowance: EGP 1,100</li></ul>Total Monthly Gross Package:<ul><li>First 3 Months: EGP 15,100</li></ul><ul><li>Months 4&ndash;6: EGP 16,100</li></ul><ul><li>After 6 Months: EGP 17,100</li></ul>Other Benefits:<ul><li>Paid training (treated as official working days)</li></ul><ul><li>Medical insurance</li></ul><ul><li>Structured work environment with clear career path</li></ul>Interview Process<ul><li>First Interview: Online screening and introduction</li></ul><ul><li>Final Interview: On-site in Maadi with the partner company</li></ul>If you meet the requirements and you're looking to grow your career within an E-Commerce account through our partner company, apply now.Job Type: Full-timePay: E&pound;13,000.00 - E&pound;17,000.00 per monthApplication Question(s):<ul><li>What is your English proficiency level?</li><li>Are you ready to work night shifts?</li><li>Are you able to work on-site in Maadi?</li><li>What is your current academic status? (Graduate, Gap Year, Dropout)</li><li>Do you have previous call center experience?</li></ul>

English Customer Service – Night Shift in Maadi

QuickfirmX is hiring German-speaking Customer Service Agents for our global partner Teleperformance, based in New Cairo. You will handle inbound calls only, supporting international customers in a professional and structured environment.Job Role<ul><li>Handle inbound customer calls in German</li><li>Assist with inquiries related to services, accounts, or bookings</li><li>Follow internal processes and service quality standards</li><li>Communicate clearly and professionally in German, with some English use when needed</li></ul>Responsibilities<ul><li>Deliver a high level of customer satisfaction</li><li>Accurately log and update all call information</li><li>Attend training sessions and meet KPIs</li><li>Collaborate with team leads and internal support teams</li></ul>Requirements<ul><li>German language level: Minimum B2</li><li>English language level: Minimum B1</li><li>Must be able to work on-site in New Cairo</li><li>Graduates of any age are welcome to apply</li><li>Dropouts must be aged 27 or above</li></ul>Shifts<ul><li>Males: Rotational shifts 24/7</li><li>Females: Rotational shifts up to 2:00 AM</li></ul>Benefits<ul><li>Salary: Up to 34,000 EGP NET/month</li><li>Transportation provided</li><li>Full medical and social insurance</li><li>Paid training included</li><li>Career development in a global work environment</li><li>Two days off per week</li></ul>Interview Process<ul><li>Pre-Assessment &ndash; Online via QuickfirmX</li><li>Final Interview &ndash; Conducted onsite or online, based on Teleperformance&rsquo;s internal requirements and request</li></ul>Speak German? Looking for a well-paid, stable career opportunity in New Cairo? Apply today through QuickfirmX and start your journey with Teleperformance, a global leader in customer experience management.Job Type: Full-timePay: Up to E&pound;34,000.00 per month

German-Speaking Customer Service Representatives

QuickfirmX is hiring Spanish-speaking Customer Service Agents for our global partner, based in Maadi. You will handle inbound calls only, supporting international customers in a professional and structured environment.Job Role<ul><li>Handle inbound customer calls in Spanish</li><li>Assist with inquiries related to services, accounts, or bookings</li><li>Follow internal processes and service quality standards</li><li>Communicate clearly and professionally in Spanish, with some English use when needed</li></ul>Responsibilities<ul><li>Deliver a high level of customer satisfaction</li><li>Accurately log and update all call information</li><li>Attend training sessions and meet KPIs</li><li>Collaborate with team leads and internal support teams</li></ul>Requirements<ul><li>Spanish language level: Minimum B2</li><li>English language level: Minimum B1</li><li>Must be able to work on-site in Maadi</li><li>Graduates and undergraduates are welcome to apply</li><li>Gap year students are also eligible</li></ul>Shifts<ul><li>Rotational shifts 24/7</li></ul>Benefits<ul><li>Salary: Up to 29,000 EGP NET/month</li><li>Full medical and social insurance</li><li>Paid training included</li><li>Career development in a global work environment</li><li>Two days off per week</li></ul>Interview Process<ul><li>Pre-Assessment &ndash; Online via QuickfirmX</li><li>Final Interview &ndash; Conducted onsite or online, based on company requirements</li></ul>Speak Spanish? Looking for a stable, well-paid career opportunity in Maadi? Apply today through QuickfirmX and start your journey with a leading global company.Job Types: Full-time, New gradPay: Up to E&pound;29,000.00 per month

Bilingual Spanish Customer Support Representative

Egypt Top Light Travel

<div>
 
 🌍&nbsp;We&rsquo;re&nbsp;Hiring:&nbsp;Inbound&nbsp;Tour&nbsp;Operator&nbsp;(Full-Time)&nbsp;&ndash;&nbsp;Al&nbsp;Haram,&nbsp;Giza,&nbsp;Egypt
 
 
 
 
 
 Egypt&nbsp;Top&nbsp;Light&nbsp;Travel&nbsp;is&nbsp;seeking&nbsp;a&nbsp;talented&nbsp;and&nbsp;experienced&nbsp;Inbound&nbsp;Tour&nbsp;Operator&nbsp;to&nbsp;join&nbsp;our&nbsp;dynamic&nbsp;team!&nbsp;If&nbsp;you&rsquo;re&nbsp;passionate&nbsp;about&nbsp;travel,&nbsp;highly&nbsp;organized,&nbsp;and&nbsp;have&nbsp;a&nbsp;knack&nbsp;for&nbsp;creating&nbsp;exceptional&nbsp;travel&nbsp;experiences,&nbsp;we&rsquo;d&nbsp;love&nbsp;to&nbsp;hear&nbsp;from&nbsp;you.
 
 
 
 
 
 
 Key&nbsp;Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Manage&nbsp;and&nbsp;operate&nbsp;inbound&nbsp;travel&nbsp;programs&nbsp;(B2B&nbsp;&amp;&nbsp;B2C)&nbsp;for&nbsp;individuals&nbsp;and&nbsp;groups.
 </li>
 <li>
 Handle&nbsp;tailor-made&nbsp;travel&nbsp;requests&nbsp;and&nbsp;design&nbsp;personalized&nbsp;itineraries&nbsp;to&nbsp;meet&nbsp;client&nbsp;preferences.
 </li>
 <li>
 Communicate&nbsp;with&nbsp;clients&nbsp;via&nbsp;phone&nbsp;and&nbsp;email&nbsp;to&nbsp;understand&nbsp;and&nbsp;fulfill&nbsp;travel&nbsp;needs.
 </li>
 <li>
 Prepare&nbsp;detailed&nbsp;travel&nbsp;proposals,&nbsp;quotations,&nbsp;and&nbsp;itineraries.
 </li>
 <li>
 Coordinate&nbsp;and&nbsp;negotiate&nbsp;with&nbsp;suppliers,&nbsp;including&nbsp;hotels,&nbsp;Nile&nbsp;cruises,&nbsp;and&nbsp;ground&nbsp;service&nbsp;providers.
 </li>
 <li>
 Arrange&nbsp;and&nbsp;confirm&nbsp;bookings&nbsp;for&nbsp;domestic&nbsp;flights,&nbsp;trains,&nbsp;transfers,&nbsp;accommodations,&nbsp;excursions,&nbsp;and&nbsp;activities.
 </li>
 <li>
 Issue&nbsp;service&nbsp;vouchers&nbsp;and&nbsp;all&nbsp;related&nbsp;travel&nbsp;documentation.
 </li>
 <li>
 Generate&nbsp;commercial&nbsp;invoices&nbsp;in&nbsp;line&nbsp;with&nbsp;accounting&nbsp;procedures.
 </li>
 <li>
 Manage&nbsp;client&nbsp;queries&nbsp;and&nbsp;complaints,&nbsp;ensuring&nbsp;quick&nbsp;resolution&nbsp;and&nbsp;high&nbsp;customer&nbsp;satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 
 
 
 <ul>
 <li>
 Minimum&nbsp;3&nbsp;years&nbsp;of&nbsp;experience&nbsp;in&nbsp;inbound&nbsp;tourism,&nbsp;with&nbsp;solid&nbsp;exposure&nbsp;to&nbsp;B2B&nbsp;and&nbsp;B2C&nbsp;operations.
 </li>
 <li>
 Fluency&nbsp;in&nbsp;English&nbsp;is&nbsp;essential&nbsp;(spoken&nbsp;and&nbsp;written);&nbsp;other&nbsp;languages&nbsp;are&nbsp;a&nbsp;plus.
 </li>
 <li>
 Proficient&nbsp;in&nbsp;Microsoft&nbsp;Excel&nbsp;and&nbsp;Outlook.
 </li>
 <li>
 Strong&nbsp;organizational&nbsp;and&nbsp;time&nbsp;management&nbsp;skills,&nbsp;with&nbsp;the&nbsp;ability&nbsp;to&nbsp;prioritize&nbsp;and&nbsp;multitask&nbsp;under&nbsp;pressure.
 </li>
 <li>
 Excellent&nbsp;communication&nbsp;and&nbsp;interpersonal&nbsp;skills&nbsp;with&nbsp;a&nbsp;professional,&nbsp;client-focused&nbsp;approach.
 </li>
 <li>
 Self-driven,&nbsp;independent,&nbsp;and&nbsp;able&nbsp;to&nbsp;take&nbsp;initiative.
 </li>
 <li>
 Bachelor&rsquo;s&nbsp;degree&nbsp;in&nbsp;Tourism,&nbsp;Hospitality,&nbsp;or&nbsp;a&nbsp;related&nbsp;field&nbsp;is&nbsp;preferred,&nbsp;but&nbsp;optional.
 </li>
 <li>
 Immediate&nbsp;availability&nbsp;is&nbsp;a&nbsp;strong&nbsp;advantage.
 </li>
 </ul>
 
 
 
 
 📩&nbsp;If&nbsp;interested,&nbsp;please&nbsp;forward&nbsp;your&nbsp;CV&nbsp;to
 
 
 👉&nbsp;seif@egypttoplight.net
 
 
 📌&nbsp;Subject&nbsp;Line:&nbsp;Inbound&nbsp;Tour&nbsp;Operator
 
 
 
 
 
 Join&nbsp;us&nbsp;in&nbsp;creating&nbsp;unforgettable&nbsp;journeys&nbsp;across&nbsp;Egypt!
 
 
 #Hiring&nbsp;#TourismJobs&nbsp;#InboundOperator&nbsp;#TravelIndustry&nbsp;#EgyptJobs&nbsp;#TourOperator&nbsp;#CairoJobs&nbsp;#B2B&nbsp;#B2C&nbsp;#TravelCareers
 
 
 
 
</div>

Inbound Tour Operator

Freelance Recruiters &ndash; Work Remotely with QuickfirmX QuickfirmX &ndash; Egypt&rsquo;s #1 Call Center Recruitment PlatformWe are looking for freelance recruiters to source candidates for call center jobs with leading companies in Egypt.Who can apply:<ul><li>Graduates, undergraduates, gap years, and dropouts are all welcome.</li><li>Must have a laptop/PC and stable internet.</li><li>Remote jobs &ndash; work from anywhere in the world.</li></ul>Your role:<ul><li>Source candidates online or offline (social media, connections, referrals).</li><li>Share opportunities available on our platform.</li><li>If your candidate is hired and passes training, you get paid.</li></ul>Commission per hire (highest in the market):<ul><li>English: 1,500 EGP</li><li>German: 2,500 EGP</li><li>Spanish / Italian / French: 2,000 EGP</li><li>Dutch: 3,000 EGP</li></ul>Benefits:<ul><li>Training and guidance provided.</li><li>Promotion opportunity to Team Leader after 6 months.</li><li>Flexible working hours.</li><li>Gain experience in recruitment and HR.</li><li>Unlimited bonuses, discounts, and offers through our partners.</li><li>Work with the first and leading call center recruitment platform in Egypt.</li></ul>Requirements:<ul><li>English level B2 or above.</li><li>At least 2 hours available per day to work.</li><li>Previous recruitment or sales experience is a plus.</li></ul>Job Types: Full-time, Part-time, New gradPay: E&pound;5,000.00 - E&pound;80,000.00 per monthExpected hours: No less than 10 per weekApplication Question(s):<ul><li>Do you have a laptop or PC with stable internet connection?</li><li>Are you available to work at least 2 hours per day? (Yes / No)</li><li>Do you have any previous experience in recruitment, sales, or sourcing candidates? (Yes / No &ndash; If yes, please specify)</li><li>Are you comfortable working on a freelance basis with commission per hire only (no basic salary)? (Yes / No)</li><li>Are you able to source candidates through social media, personal networks, or offline channels? (Yes / No)</li></ul>

Freelance Recruiters – Work Remotely with QuickfirmX

Explore 41+ Call center agent in Giza this October. Find roles across top companies and apply now to boost your career.