call center agent ( outsource )

call center specialist

cib - call center

customer service representative Jobs in Giza

customer service representative

sales manager

call center agent

Aura Communication

Job discerptionCall center agent in CIB bankRequirements:B2 English LevelFresh grad (Ma age is 25)No experience neededwhat we offer?salary up to 18KSocial and Medical insuranceTransportation Provided (door to door)Rotational shiftsworking from home accessPay: From E&pound;9,000.00 per monthWork Location: In person

Call center agent

Abu Dhabi Islamic Bank - Egypt

<div>
 
 
 Job Accountabilities:
 
 
 <ol>
 <li>
 Handle inbound calls by following scripts and service guidelines to provide quick and accurate responses.
 </li>
 <li>
 Resolve customer queries and complaints by applying product knowledge and troubleshooting steps to achieve first-call resolution.
 </li>
 <li>
 Escalate complex cases by capturing details and forwarding them to supervisors or relevant departments to ensure timely resolution.
 </li>
 <li>
 Educate customers on ADIB&rsquo;s products and services by clearly explaining features, processes, and policies to increase satisfaction and usage.
 </li>
 <li>
 Follow standard operating procedures and compliance rules during every interaction to ensure regulatory adherence and minimize errors.
 </li>
 <li>
 Document call details and customer feedback accurately in CRM systems to maintain reliable records and support future service improvements.
 </li>
 <li>
 Support team targets by meeting daily KPIs such as Average Handle Time (AHT), Customer Satisfaction (CSAT), and First Call Resolution (FCR).
 </li>
 <li>
 Provide feedback on recurring customer issues by sharing insights with supervisors to help improve processes and reduce repeat calls.
 </li>
 </ol>
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or related field.
 </li>
 <li>
 Officer: 0&ndash;2 years of experience in call center.
 </li>
 <li>
 Senior Officer: 2&ndash;4 years of experience in call center.
 </li>
 </ul>
 
 
 Skills:
 
 
 <ul>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Excellent problem-solving and decision-making skills.
 </li>
 <li>
 Excellent organizational and time-management skills.
 </li>
 </ul>
 
 
 Technical Skills:
 
 
 <ul>
 <li>
 Good knowledge of call center software and systems.
 </li>
 <li>
 Proficiency in Microsoft Office (Excel, Word, PowerPoint).
 </li>
 </ul>
 
 
</div>

Call Center Agent ( Outsource )

Work wonders 

Job Opportunity &ndash; Contact Center Representative | CIB BankWe are currently hiring Contact Center Representatives to join CIB Bank at Smart Village.Work Conditions:<ul><li>Rotational shifts (24/7)</li><li>Last shift ends at 10 PM for females</li><li>Location: Smart Village</li><li>Transportation provided for all shifts</li><li>2 days off weekly</li></ul>Requirements:<ul><li>Graduates only (Max age: 26)</li><li>No previous experience required</li><li>English level: B1+</li></ul>Benefits:<ul><li>Very Competitive salary</li><li>Medical &amp; social insurance</li><li>Fully paid training</li></ul>Interested candidates can apply or reach out via: 01013282103Job Type: Full-timePay: Up to E&pound;18,000.00 per monthWork Location: In person

CIB - Call Center

Concentrix

<div>
 
 We're looking for a motivated and articulate English Call Center Representative to join our growing team in Egypt! In this role, you'll provide exceptional customer service to our clients across various banking products and services.
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Deliver exceptional customer service by phone, addressing inquiries and resolving concerns related to banking products and services.
 </li>
 <li>
 Accurately process customer transactions and requests in a timely and efficient manner.
 </li>
 <li>
 Maintain a positive and professional demeanor while working to de-escalate situations and ensure customer satisfaction.
 </li>
 <li>
 Uphold strict data security and confidentiality protocols.
 </li>
 <li>
 Actively participate in ongoing training and development opportunities.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 
 Egyptian residency is a must.
 
 </li>
 <li>
 
 B2 level English proficiency (written and spoken) is mandatory.
 
 </li>
 <li>
 Minimum 1 year of experience in a customer service role, preferably within the banking industry.
 </li>
 <li>
 Strong communication, interpersonal, and problem-solving skills.
 </li>
 <li>
 Excellent computer literacy with proficiency in Microsoft Office Suite.
 </li>
 <li>
 Ability to work effectively in a fast-paced and target-driven environment.
 </li>
 </ul>
 
 
</div>

Call Center Specialist

<div>
 
 Introduction
 
 
 
 As a Remote Technical Support Agent specializing in Lenovo PC Products, you will be responsible for providing comprehensive technical assistance and guidance to customers via Phone, email communication. Your primary objective will be to troubleshoot, diagnose, and resolve technical issues related to Lenovo desktops, laptops, and other PC products. Utilizing your expertise in Lenovo systems and peripherals, you will ensure customer satisfaction by delivering prompt, accurate, and effective solutions. This position offers the flexibility of remote work, enabling you to assist customers from the comfort of your home while maintaining high-quality support standards.
 
 
 
 Your Role And Responsibilities
 
 
 
 <ul>
 <li>
 Provide hardware remote technical support for IBM SSR, troubleshooting and analysis assistance for hardware installation (or reinstallation), usage, configuration questions and software installation for Lenovo PC products.
 </li>
 <li>
 Provide technical support service delivery within established guidelines; demonstrating soft skills and technical skills that contribute to client satisfaction. Demonstrate excellent oral and written communication skills.
 </li>
 <li>
 Provide answers for general usage and operation questions.
 </li>
 <li>
 Provide problem determination / problem source Identification. Review diagnostic information to assist in isolation of a problem cause.
 </li>
 <li>
 Identify known defects and fixes to resolve problems.
 </li>
 <li>
 Identify suspected defects and engage escalation team to assist in resolution.
 </li>
 <li>
 Aid with questions regarding product documentation related to the supported products.
 </li>
 <li>
 Interpret online manuals regarding Lenovo code and application interfaces.
 </li>
 <li>
 Collaborate with other support centers and business units to provide seamless problem resolution.
 </li>
 <li>
 Demonstrate proficiency in the hardware platform supported by maintaining applicable technical certifications.
 </li>
 <li>
 Supporting USA/CA customers, USA/CA time zone, Shift based/rotation, 24/7.
 
 
 </li>
 </ul>
 
 Preferred Education
 
 
 
 Bachelor's Degree
 
 
 
 Required Technical And Professional Expertise
 
 
 
 B.Sc. in Electronics/Communication/Computer Engineering - Computer science.* The role requires working from office in US&amp;CA Time zone, Willingness to work on a rotational shift schedule.
 
 
 <ul>
 <li>
 Fluency in English / French is a must.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 0 - 2 years of experience in Technical Support or similar fields
 </li>
 <li>
 Expressing any certain aspect of the workplace to make it better "Self-motivated ".
 </li>
 <li>
 Handling off hours for business needs, whenever required.
 </li>
 <li>
 Lenovo PC products knowledge.
 
 
 </li>
 </ul>
 
 Preferred Technical And Professional Experience
 
 
 
 B.Sc. in Electronics/Communication/Computer Engineering - Computer science.
</div>

French PC Technical Support

البنك التجاري الدولي

<div></div><div><div>Description<div></div> 
Core Network Management 
1.Maintain and operate the Server Farm Network to ensure stable operation of the entire Data Center services. 
2.Manage and maintain the core routing protocols and switching infrastructure to ensure proper integration of all the network elements, in addition to maintaining a fast and reliable network traffic flow for all applications/services. 
3.Ensure all Servers&rsquo; Farm Network components are maintained at the appropriate patch and software levels as per vendor support matrix and recommendations to minimize operational risks, and implement if necessary according to the Change Management Cycle. 
4.Deploy the network Data Center configuration for new business services as per the approved design documents to guarantee compliance with the IT architecture strategy. 
5.Manage and fix any network routing or switching issues concerning third party services and top priority bank applications/services during disaster recovery scenarios, to ensure successful services migration and smooth business continuity in the disaster recover site. 
6.Maintain consistency of configuration between all L2 &ndash; L7 Network devices to guarantee consistent operation of redundant devices, in addition to Maintaining/fixing any network routing or switching issues and proactively add any enhancement configuration to maintain high level of network quality and performance. 
7.Troubleshoot reported applications network problems, and work closely with different IT departments to find either a quick resolution or workaround to restore any failed service. 
8.Manage and test the Disaster Recovery Server Farm network components to ensure the consistency of the configuration, patches and other recommendations as per Vendor assessment. 
9.Monitor Data Center Network performance to ensure that the Server Farm network availability/stability is highly optimized. 
10.Resolve escalated Service Desk network problems to ensure that business services are always reachable. 
11.Apply regular health-check on the network components in order to optimize performance and to proactively detect possible failures/problems. 
12.Deploy network security baseline, audit requirements and PCI related requirements on all Data Center network components while abiding to the Change Management Process. 
13.Execute End of life network devices replacement in Data Center and Head Offices &amp; any changes required on Data Center network devices either replacement, upgrade or configuration and ensure service is restored. 

</div><div></div><div>Qualifications<div></div> 
Qualifications &amp; Experience
<ul>
<li>Bachelor Degree in Communications / Computer Engineering</li>
<li>For Engineer: Minimum 0-2 Years of experience in Data Networking, Senior Engineer</li>
<li>For Senior Engineer: Minimum 3-5 Years of experience in Data Networking</li>
<li>CCNA is a minimum requirement</li>
<li>Good Knowledge in Networking, preferably CISCO products and technologies;
<ul><li>Routing &amp; Switching (Routing protocols such as EIGRP, OSPF, BGP)</li>
<li>Data Center Networking (ACI, OTV,)</li>
<li>NETWORK PROGRAMABILITY
</li><li>Network Security techniques (Encryption, dot1x)</li>
</ul></li><li>CCNP or Data Center Network Professional Certification is a plus, CCNP ENSLD, CCNP ENAUI</li></ul> 


Skills
<ul>
<li>Good command of English and Arabic languages</li>
<li>Good Communication and Presentation skills</li>
<li>Incident handling
</li><li>Monitoring infrastructure</li>
<li>Reporting
</li><li>Tracking Issues</li>
<li>Troubleshooting the Problems</li>
<li>Good Analytical Thinking and Problem Solving</li></ul><div> 
</div></div><div>
Primary Location: Egypt-Giza-SMART VILLAGE BLDG. 1</div><div>
Job: Back Office</div><div>
Organization: FINANCE, STRATEGY, OPERATIONS &amp; TECHNOLOGY</div><div>
Shift: Day Job</div><div>
Job Type: Full-time Employee</div></div>

CORE NETWORK SENIOR ENGINEER

Intelcia

Intelcia is launching a new queue, and we are on the hunt for native German talent!If you are looking for a fresh start with a competitive salary and a team that feels like family, look no further.What we offer:A role for native Germans.A salary that actually competes.A launch queue with huge growth potential.Sounds like you? Then don't wait! Call or send a WhatsApp message now to +201505361197#GermanJobs #Intelcia #Hiring #NativeSpeaker #CompetitiveSalary #NewProjectJob Type: Full-timePay: From E&pound;32,000.00 per monthWork Location: In person

German customer service representative

Explore 23+ Call center agent in Giza this April. Find roles across top companies and apply now to boost your career.