call center agent

ZIA Medical Center

ZIA Medical Center is seeking a customer-oriented and efficient Call Center Agent with experience in a healthcare setting. The ideal candidate will manage incoming and outgoing calls, WhatsApp messages, and website inquiries, ensuring all patient interactions are handled professionally, promptly, and with care.Key Responsibilities:<ul><li>Respond to inbound calls regarding appointments, services, and general inquiries in a courteous and professional manner</li><li>Make outbound calls for appointment reminders, follow-ups, and patient satisfaction</li><li>Schedule, update, and cancel appointments using clinic management software</li><li>Handle and respond promptly to WhatsApp messages and website/live chat inquiries</li><li>Provide information about doctors&rsquo; availability, clinic timings, procedures, and insurance coverage</li><li>Coordinate with front desk, nursing, and medical teams to ensure smooth patient flow</li><li>Log and document all patient interactions accurately</li><li>Resolve patient complaints or escalate issues to the appropriate department when necessary</li><li>Maintain a high level of patient confidentiality and adhere to data protection policies</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of experience as a call center agent in a healthcare environment</li><li>Proficiency in handling calls, WhatsApp communications, and online chat platforms</li><li>Excellent verbal and written communication skills in English (Arabic is a plus)</li><li>Strong multitasking, problem-solving, and organizational skills</li><li>Familiarity with clinic/hospital management systems and CRM tools</li><li>Professional, patient-centered attitude and calm demeanor under pressure</li></ul>Preferred Qualifications:<ul><li>Diploma or Bachelor's degree in Healthcare Administration, Communications, or a related field</li><li>Knowledge of basic medical terminology and insurance processes</li></ul>Job Type: Full-timePay: AED3,000.00 - AED4,000.00 per monthApplication Deadline: 15/10/2025

Call Center Agent

United Real Estate Company (URC)

<div>
 
 Job Description
 
 
 
 To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company&rsquo;s positive reputation.
 
 
 Skill Requirements
 
 
 Bilingual Candidate
 
 
 High School or secretarial certification
 
 
 Strong English and Arabic language skills (written and spoken)
 
 
 6 Months to 2 Years of experience as a Call Center Agents
 
 
 
 Responsibilities
 
 
 
 
 <ul>
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 Handle inbound and outbound calls.
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 Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.
 </li>
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 Call URC customers and potential customers whenever needed to inform them about the company&rsquo;s new products, services, policies, ... etc.
 </li>
 <li>
 De-escalate situations involving dissatisfied customers, offering patient assistance and support.
 </li>
 <li>
 Document all customer interactions and tickets in the (CRM) system
 </li>
 <li>
 Regularly reviewing and updating the customers information in the (CRM) system.
 </li>
 <li>
 Collaborate with the call center supervisor and the other call center agents to improve the customer service.
 </li>
 <li>
 Ensure to follow the customers service script provided by the company.
 </li>
 <li>
 Maintain strong customer relationships.
 
 
 </li>
 </ul>
 
 Job Summary
 
 
 
 
 <ul>
 <li>
 Job Title Call Center Agent
 </li>
 <li>
 Location Kuwait
 </li>
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 Function Sales
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 Qualification High School
 </li>
 <li>
 Date Posted 24-01-2024
 
 
 </li>
 </ul>
 Apply Now
</div>

ABH Real Estate Qatar

Job descriptionTitle: Call Center AgentLocation: QatarCompany: ABH Real EstateCompany Description:A leading Real Estate agency based in Dubai &amp; Qatar, focused on Luxury properties, awarded best luxury Real estate brokerage for 2022 &amp; 2023 and most lead generated winner on Property Finder for 2021.Job Description: We are seeking experienced and motivated Call Center Agent to join our team. You will be Responsible to answer inbound and outbound calls from customers. who want to Information and detail about Apartment Sale and rent.RESPONSIBILITIES:&middot; Manage large amounts of inbound and outbound calls in a timely manner&middot; Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.&middot; Follow communication &ldquo;scripts&rdquo; when handling different topics&middot; Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.&middot; Building lasting relationships with clients and other call center team members based on trust and reliability.&middot; Making sales or recommendations for Apartment Sale and rent that may better suit client needs<ul><li>Update all call information according to standard operating procedures</li><li>Update all information Software</li></ul>REQUIRED SKILLS AND QUALIFICATIONS:&middot; High school diploma or equivalent.&middot; More education or experience may be preferred.&middot; Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.&middot; Understanding of company products, services, and policies.&middot; Proficiency with computers, especially with CRM software, and strong typing skills.&middot; Ability to ask prying questions and diffuse tense situations.&middot; Strong time management and decision-making skills.&middot; Adaptability and accountability.&middot; Fluency in multiple languages may be desired.Google Form:kindly complete our candidate information form by following the link provided below:https://wkf.ms/3rn86cRYour prompt response in filling out the form with your candidacy details will be greatly appreciated.Thank you for considering a career with ABH REAL ESTATE.Job Type: Full-timePay: QAR2,250.00 per monthAbility to commute/relocate:<ul><li>Doha: Reliably commute or planning to relocate before starting work (Required)</li></ul>

CALL CENTER AGENT

Experts Communication

Experts Communication is hiring a Call Center Agent to join our team. We are looking for individuals with strong communication skills, a customer-focused approach, and the ability to handle outbound and inbound calls professionally. If you have experience in customer service or sales, this is a great opportunity to grow in a dynamic work environment.Salary: 40,000 - 60,000 PKR (based on skills and experience) Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM &ndash; 4:00 AM Contact: +92 317 7770002 Email: hr@expertscommunication.netResponsibilities<ul><li>Handle inbound and outbound calls professionally</li><li>Provide customer support, information, and sales assistance</li><li>Resolve customer inquiries and complaints effectively</li><li>Meet and exceed monthly sales and performance targets</li><li>Maintain accurate call logs and follow-up records</li><li>Ensure customer satisfaction and build strong relationships</li></ul>Requirements<ul><li>Minimum 1 year of experience in a call center or customer service role</li><li>Strong verbal and written communication skills</li><li>Ability to handle objections and close sales confidently</li><li>Self-motivated, target-driven, and eager to learn</li><li>Ability to work the night shift (7:00 PM &ndash; 4:00 AM)</li></ul>Benefits<ul><li>Five working days (Saturday &amp; Sunday off)</li><li>Competitive salary with performance-based growth (evaluated every four months)</li><li>Monthly company-paid dinners</li><li>Annual picnic and dinner</li></ul>Join Experts Communication and advance your career in the call center industry.Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Experienced Call Center Agent

BPO PLUS

<ul><li>Memorize scripts for products and services, and refer to them during calls</li><li>Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.</li><li>Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality</li><li>Create and maintain record of daily problems and remedial actions taken, using call-center database</li><li>Leverage data and insights gathered by the call center to recommend and influence process improvements</li></ul>Job Type: Full-timePay: Up to QAR2,200.00 per monthLanguage:<ul><li>English &amp; Arabic (Required)</li></ul>

GenXe Tech

NXP Tech is a rapidly growing IT company offering Web &amp; E-Commerce Solutions, Mobile Apps, Digital Marketing, Software Development, and IT Support Services. We are looking for enthusiastic and confident Female Call Center Agents to handle outbound calls and represent our company&rsquo;s services professionally.Job Responsibilities:<ul><li>Make outbound calls to potential clients and handle inbound inquiries.</li><li>Present and promote company services effectively.</li><li>Manage leads, follow-ups, and maintain accurate call records.</li><li>Build and maintain strong client relationships.</li><li>Meet monthly sales and performance targets.</li></ul>Requirements:<ul><li>Female candidates only.</li><li>Excellent English communication skills (verbal and written).</li><li>Confident, energetic, and motivated personality.</li><li>Prior experience in call center or telemarketing preferred (Freshers can also apply).</li><li>Comfortable with office-based work.</li><li>Basic computer skills required.</li></ul>What We Offer:<ul><li>Attractive salary package + performance bonuses.</li><li>Professional and friendly working environment.</li><li>Growth and career development opportunities.</li><li>Regular training and performance rewards.</li></ul>Job Timing:10:00 AM &ndash; 6:30 PM (Monday to Saturday)How to Apply: Apply directly through Indeed OR send your CV via WhatsApp at 03255566605Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>What is your current or last salary, and what are your salary expectations?</li><li>How much experience do you have in a call center job?</li><li>Are you available for full-time office-based work in Johar Town Lahore?</li></ul>Work Location: In person

Brandix Soft

Job Posting: US Call Center Agent Location: Lahore (On-site) Salary: Up to &#8360;75,000 per monthAbout Brandix Soft (Pvt.) Ltd. Brandix Soft is a premier digital solutions provider, specializing in cutting-edge SEO, digital marketing, and web development services for businesses in the US market. We are growing our dynamic team at our Lahore office and seeking motivated professionals for night-shift operations.Position Overview We are hiring articulate and results-driven US Call Center Agents to manage outbound communications with our US-based clientele. The ideal candidate will be dedicated to delivering exceptional customer service, resolving inquiries efficiently, and identifying opportunities to add value through our service offerings.Key Responsibilities<ul><li>Execute a target of 200+ outbound calls daily to engage with US clients.</li><li>Deliver expert support and information on our SEO, Digital Marketing, PPC, and web development services.</li><li>Proactively identify and qualify 3-5 weekly upselling opportunities for service enhancements.</li><li>Educate clients on service performance and recommend beneficial upgrades.</li></ul>Qualifications &amp; Requirements<ul><li>Education: Minimum Matric / O-Level; a Bachelor&rsquo;s degree is preferred.</li><li>Technical Skills: Proficiency in Google Workspace or Microsoft Office. A basic understanding of SEO and digital marketing concepts is advantageous.</li><li>Soft Skills:</li><li>Excellent verbal communication skills in English.</li><li>Strong active listening, problem-solving, and multitasking abilities.</li><li>Professional phone etiquette and high emotional intelligence.</li><li>A goal-oriented mindset with the ability to perform in a fast-paced environment.</li><li>Availability: Must be available for the night shift (6:00 PM &ndash; 3:00 AM, Monday to Friday) and work from our office in Lahore.</li></ul>We Offer<ul><li>A competitive base salary.</li><li>Uncapped performance-based commissions and bonuses.</li><li>Comprehensive training in digital marketing and advanced communication techniques.</li><li>A modern, well-equipped office in Gulberg's prime business district.</li><li>Valuable international exposure through direct client interaction.</li><li>A collaborative and supportive team culture.</li></ul>Application Process Interested candidates are invited to apply on Indeed with an updated resume.Applications may also be submitted to:<ul><li>Email: hrsales@brandixsoft.com</li><li>WhatsApp: +92 325 5599973</li></ul>Please note: Only shortlisted candidates will be contacted.Job Type: Full-time, Fresher Experience: International cold calling: 1 year (Required) Language: English (Required - Fluent)Job Types: Full-time, FresherPay: Up to Rs75,000.00 per monthExperience:<ul><li>international cold calling: 1 year (Required)</li></ul>Language:<ul><li>English Fluently? (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Call Center Agent (US)

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Call Center Agent (US)