call center agent

IIQAF

<div><h3 class="jobSectionHeader">Description</h3>
We are seeking a dedicated and dynamic Call Center Agent to join our esteemed hospitality team. The successful candidate will play a crucial role in ensuring exceptional customer service and support, serving as the first point of contact for our guests seeking assistance or information. As a Call Center Agent, you will be responsible for managing incoming calls, addressing inquiries, and resolving concerns efficiently and professionally.
<h3 class="jobSectionHeader">Responsibilities</h3>
<ul><li>Handle incoming calls and inquiries from customers professionally and efficiently.</li><li>
Provide accurate information about products, services, and promotions.</li><li>
Resolve customer complaints and issues in a timely manner.</li><li>
Update customer records and information in the database.</li><li>
Follow communication scripts and guidelines to ensure consistency.</li></ul>
<h3 class="jobSectionHeader">Requirements</h3>
<ul><li>Excellent verbal and written communication skills.</li><li>
Strong customer service orientation with a positive attitude.</li><li>
Ability to multitask and work under pressure in a fast-paced environment.</li><li>
Basic computer skills and familiarity with CRM software.</li><li>
Prior experience in a call center or customer service role is a plus.</li></ul>
<h3 class="jobSectionHeader">Qualifications</h3>
<ul><li>High school diploma or equivalent.</li><li>
Proven track record of meeting and exceeding customer service goals.</li><li>
Ability to work flexible hours, including evenings and weekends.</li></ul>
<h3 class="jobSectionHeader">Benefits</h3>
<ul><li>Competitive salary and performance-based incentives.</li><li>
Opportunities for career growth and advancement within the company.</li><li>
Comprehensive training and ongoing support to enhance your skills.</li><li>
A positive and inclusive work environment with a diverse team.</li></ul></div>

Call Center Agent

KERZNER INTERNATIONAL LIMITED

About The Role 
The call center Agent will be the liaison between our company and its current and potential customers.
 Key Duties and Responsibilities 
 Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets 
 Experience &amp; Educational Requirements 
 High School Degree Previous experience in a customer support role Familiarity with systems and practices Strong phone and verbal communication skills, along with active listening Track record of over-achieving quota Customer focus and adaptability to different personality types Ability to multitask, set priorities and manage time effectively

Experts Communication

Call Center AgentExperts Communication is looking for enthusiastic and customer-focused Call Center Agents to join our team. If you have strong communication skills, a passion for providing excellent customer service, and the ability to handle sales and support calls effectively, we encourage you to apply.Position Details:Location: North Nazimabad, Block A, Karachi Shift: 7:00 PM to 4:00 AM (Night Shift) Salary: 35,000 PKR to 50,000 PKR + Attendance Allowance and Uncapped Commission Career Growth: Opportunities for promotions and bonuses based on performanceContact: +92 317 7770002 Email: hr@expertscommunication.netKey Responsibilities:<ul><li>Handle incoming and outgoing calls professionally and efficiently</li><li>Provide exceptional customer service by addressing inquiries and resolving issues</li><li>Promote and sell company services through effective communication and persuasion</li><li>Maintain an updated database of customer interactions and follow-ups</li><li>Meet daily, weekly, and monthly sales and performance targets</li><li>Ensure timely follow-ups with potential and existing customers</li><li>Work in a fast-paced environment, handling multiple calls and tasks</li></ul>Requirements:<ul><li>Previous call center experience is a plus but not required (fresh candidates are encouraged to apply)</li><li>Strong verbal and written communication skills in English</li><li>Ability to handle objections, negotiate, and close sales</li><li>Customer-oriented mindset with problem-solving skills</li><li>Ability to work night shifts (7 PM - 4 AM)</li><li>Basic computer skills and proficiency in handling CRM tools</li></ul>Benefits &amp; Perks:<ul><li>Five working days (Saturday and Sunday off)</li><li>Uncapped commission and performance bonuses</li><li>Career growth opportunities with promotions every four months based on performance</li><li>Monthly company-paid dinners</li><li>Annual picnic and grand annual dinner</li><li>Health insurance</li></ul>Join us and be part of a fast-growing, high-energy team where you can develop your career and earn competitive incentives. Apply now!Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Midis Group

Main Duties and Responsibilities
<ul>
<li>Provide information and support services addressing IT related queries</li>
<li>Strictly follow the SLA for technical issues and update the tickets status in internal and partner portal</li>
<li>Monitor and track the call status and ensure that the technical support team respond to the tickets as per the SLA</li>
<li>Attend to customer complaints as high priority in coordination with the Senior Agent or direct manager</li>
<li>Route inbound calls to the appropriate resources</li>
<li>Guide and inform customers on new products, services and policies</li>
<li>Process orders, forms and application requested by the customers</li>
<li>Review customer accounts and provide updates on billing, shipping, warranties and any other account items</li>
<li>Document all call information and run reports to analyze the call status and problems in coordination with the Senior Agent or direct manager</li>
<li>Remain abreast and fully equipped with latest technology and secure tools</li>
</ul>

World Multinational Immigration & Business Consultancy

<ul><li>Handle incoming customer calls and provide accurate, clear, and satisfactory answers to their queries and concerns.</li><li>De-escalate situations with dissatisfied customers by offering patient support and professional assistance.</li><li>Make outbound calls to inform clients and customers about the company&rsquo;s new products, services, and policies.</li><li>Guide callers through troubleshooting, navigating the company website, or using products and services.</li><li>Review customer accounts, providing updates and information about billing, shipping, warranties, and other account details.</li><li>Work closely with other call center team members to deliver excellent customer service.</li><li>Assist in training new employees on customer service processes and company policies.</li><li>Use Microsoft Office tools to manage data and reports.</li></ul>Requirements:<ul><li>Fluent in Bangla and Hindi (spoken and written) &ndash; Essential</li><li>Basic understanding of English &ndash; Preferred</li><li>Previous experience in a call center or customer service role is an advantage.</li><li>Strong communication and interpersonal skills.</li><li>Patience, empathy, and the ability to handle customer pressure professionally.</li><li>Basic computer and typing skills.</li><li>Willingness to work in shifts, including weekends and holidays, if required.</li></ul>Job Type: Full-time

Virikson Travel

We are looking for fresh &amp; experienced Local/Domestic Call Center Agent for the Local/Domestic campaign in Lahore.Eligibility Criteria:<ul><li>Qualification Minimum Intermediate/O/A Levels</li><li>Strong Command over Spoken-English with good Accent.</li><li>Candidates should be willing to work in Pakistani shift (9am - 6am)</li><li>Candidate should be focus Oriented.</li><li>Regular attendance and punctuality.</li><li>Candidates will be responsible for receiving inbound calls and deal customers queries.</li><li>Fresh &amp; experience candidates are highly encouraged to apply.</li><li>We have Chat support, email support and In/Outbound sales.</li></ul>Benefits<ul><li>Fix basic plus commissions</li><li>Performance-based bonuses</li><li>Friendly Environment of Workspace</li><li>We will provide complete product training to selected candidates.</li></ul>We are based in Etihad Town Raiwind Road.Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Domestic Call Center Agent

Code Flairs

We are seeking energetic and confident Call Center Agents to join our SEO and Digital Marketing outbound campaign team. You will contact potential business clients, explain our digital marketing services, and generate qualified leads.Responsibilities:<ul><li>Make outbound calls to prospective clients.</li><li>Present SEO and digital marketing services clearly and persuasively.</li><li>Identify customer needs and offer suitable marketing solutions.</li><li>Schedule follow-ups and pass qualified leads to the sales team.</li><li>Maintain accurate call logs and CRM records.</li><li>Meet daily and weekly performance targets.</li></ul>Requirements:<ul><li>Strong communication and persuasion skills.</li><li>Prior experience in outbound sales or digital marketing campaigns preferred.</li><li>Basic understanding of SEO, Google Ads, or online marketing.</li><li>Fluent in English, both spoken and written.</li><li>Self-motivated with a positive attitude.</li><li>Ability to handle rejection professionally and stay goal-focused.</li></ul>Job Type: Full-timePay: Rs80,000.00 per monthApplication Question(s):<ul><li>Do You have experience in SEO/ Digital marketing campaign?</li><li>This is a night Shift are you comfortable working in night?</li><li>This is sales Job inhouse in Lahore ,are you available for that?</li></ul>Work Location: In person

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