call center agent

Bumbum

Role PurposeThe Call Center Agent is the first point of contact and a key brand representative. This role is responsible for delivering a premium, empathetic, and solution-oriented customer experience across all communication channels.The agent ensures that every customer interaction reflects the brand&rsquo;s quality, care, and commitment&mdash;especially when engaging with parents and caregivers.Key ResponsibilitiesCustomer Support &amp; Communication<ul><li>Handle inbound and outbound calls, chats, and messages in a professional, calm, and premium manner</li><li>Provide accurate information related to orders, deliveries, products, subscriptions, and replacements</li><li>Resolve customer concerns efficiently while maintaining empathy and emotional intelligence</li><li>Follow approved scripts, SOPs, escalation paths, and tone-of-voice guidelines</li></ul>Customer Experience Excellence<ul><li>Represent the brand&rsquo;s values and premium positioning at all times</li><li>De-escalate complaints with confidence, care, and reassurance</li><li>Proactively guide customers on product usage, fit, and care when required</li><li>Ensure customers feel heard, supported, and valued after every interaction</li></ul>Operational Accuracy<ul><li>Accurately document all interactions in the CRM / ticketing system</li><li>Adhere to SLAs, response time targets, and quality benchmarks</li><li>Escalate complex or sensitive cases clearly and with full context</li><li>Coordinate with internal teams (logistics, operations) when needed</li></ul>Quality &amp; Continuous Improvement<ul><li>Meet individual performance KPIs (CSAT, quality score, response time)</li><li>Participate in training sessions, QA reviews, and coaching programs</li><li>Apply feedback consistently to improve service quality</li></ul>Required Skills &amp; Competencies<ul><li>Excellent verbal and written communication skills in Arabic &amp; English</li><li>High emotional intelligence and strong listening skills</li><li>Ability to remain calm and professional under pressure</li><li>Strong problem-solving and decision-making abilities</li><li>Attention to detail and process discipline</li><li>Comfortable using CRM and omnichannel customer support tools</li></ul>Experience &amp; Qualifications<ul><li>1&ndash;3 years of experience in a customer service or call center role</li><li>Experience in e-commerce, retail, or subscription-based businesses is an advantage</li><li>High school diploma required; Bachelor&rsquo;s degree is a plus</li></ul>Key Behavioral Traits<ul><li>Customer-first mindset</li><li>Patient, composed, and empathetic</li><li>Accountable and detail-oriented</li><li>Team-focused and quality-driven</li><li>Strong sense of ownership and responsibility</li></ul>Job Type: Full-time

Call center agent

Half Price Packaging PVT Ltd

About Us: Digi Sparo is a digital marketing company offering Google Business Profile, SEO, SMM, Website, and Graphic Design services to US-based clients.Job Description: We are hiring Call Center Agents (Freshers &amp; Experienced) for our US-based sales campaign. The role is to call international clients, explain services, and close sales.Responsibilities:<ul><li>Make outbound calls to US clients</li><li>Promote digital marketing services (GMB, SEO, SMM, Websites)</li><li>Maintain client relationships</li><li>Achieve monthly targets</li></ul>Requirements:<ul><li>Freshers &amp; experienced both can apply</li><li>Good English communication skills</li><li>Willing to work night shift</li><li>Sales-driven mindset</li></ul>Benefits:<ul><li>Fixed salary + performance commission</li><li>Career growth &amp; promotion opportunities</li><li>Paid training for freshers</li></ul>Job Types: Full-time, FresherPay: Rs30,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Agent

Rosmetic

We are seeking a professional and patient-focused Call Center Agent to join our premium aesthetic clinic. The ideal candidate will be confident on the phone, highly organized, and passionate about delivering an excellent patient experience.Key Responsibilities<ul><li>Handle inbound calls to book, confirm, and reschedule patient appointments</li><li>Respond to patient inquiries regarding services, treatments, and clinic policies</li><li>Make outbound calls for appointment reminders, follow-ups, and client re-engagement</li><li>Professionally promote current services, packages, and limited-time offers</li><li>Accurately update and maintain patient records in the CRM system</li><li>Coordinate closely with the front desk, nurses, and doctors to ensure smooth patient flow</li><li>Maintain strict patient confidentiality and detailed call documentation</li></ul>Requirements<ul><li>Minimum 1 year of call center or customer service experience</li></ul>(Healthcare or medical aesthetics experience is a strong advantage)<ul><li>Excellent spoken English (additional languages are a plus)</li><li>Friendly, empathetic, and patient-focused communication style</li><li>Strong organizational skills and attention to detail</li><li>Ability to multitask in a fast-paced, client-focused environment</li></ul>What We Offer<ul><li>Work in a premium medical aesthetics environment</li><li>Supportive and professional team culture</li><li>Opportunities for growth within the clinic</li></ul>Job Types: Full-time, PermanentAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>medical call center agent: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Customer Service/Call Center Agent

Astral Logistics Solutions

Role DescriptionThis is a full-time on-site role for a Truck Dispatch Sales Agent. The Truck Dispatcher will be responsible for coordinating and scheduling trucking activities, communicating with drivers and clients, tracking shipments, and ensuring timely deliveries. Additionally, the agent will handle administrative tasks and maintain accurate records.You must have following qualities:<ul><li>Capable of capturing customer attention and satisfaction.</li><li>Time management and duty adherence.</li><li>Use of professional, positive language.</li></ul>NO REMOTE JOBS AVAILABLESalary Structure<ul><li>Experienced Agents: 40k to 60k basic salary (depending on your previous experience)</li></ul>Skills<ul><li>They need to have excellent communication and negotiation skills.</li><li>Patience.</li><li>Problem Solver.</li><li>Ability to prioritize task and management.</li></ul>Qualifications<ul><li>Excellent communication and interpersonal skills</li><li>Ability to multitask and prioritize efficiently</li><li>Knowledge of transportation logistics and supply chain management</li><li>Proficiency in using dispatch software and GPS systems</li><li>Strong problem-solving skills and attention to detail</li><li>Experience in the trucking or logistics industry is a plus</li><li>High school diploma or equivalent; additional certifications are a bonus</li></ul>Job Types: Full-time, FresherPay: From Rs45,000.00 per monthExperience:<ul><li>Call Center: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Call Center Agent - US Trucking

Nopex Services

Job Title: Call Center Agent (International &ndash; US Campaign)Location: Peco Road, Lahore (Onsite)Shift: Night Shift (6:00 PM &ndash; 3:00 AM)Sector: US Pre-Construction &amp; Design SupportPosition OverviewWe are hiring Call Center Agents who can communicate confidently with US clients over the phone and introduce our company&rsquo;s services. The role involves outbound calling, prospect engagement, and lead generation to support the sales and closing team.Responsibilities<ul><li>Make outbound cold calls to the US region</li><li>Clearly explain and promote company services</li><li>Identify and qualify potential clients</li><li>Build and maintain a pipeline of interested prospects</li><li>Update and manage customer information in the database</li><li>Meet daily and weekly calling and lead generation targets</li></ul>Qualifications &amp; Skills<ul><li>Strong verbal communication skills in English</li><li>Prior experience in call centers or outbound sales is preferred</li><li>Ability to work in night shifts</li><li>Punctual, target-driven, and self-motivated</li></ul>What We Offer<ul><li>Competitive salary + commission structure</li><li>Daily meal</li><li>Paid leaves</li><li>Leave encashment</li><li>Probationary increment</li><li>Annual increment</li><li>Provident fund</li><li>Medical health insurance</li><li>Career growth opportunities within the call center and sales team</li><li>Exposure to international (US) clients</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs150,000.00 per monthWork Location: In person

Call Center Agent (International – US Campaign)

Marriott International

<div>Additional Information 
Job Number26019447 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

CID/Call Center Agent

Flexloop

Only German-speaking candidates will be considered for this role.Are you looking for a real opportunity to build your career from home? We are hiring freelance call center agents to join our customer service team in a fully remote role. No previous experience is required — we value your motivation, responsibility, and willingness to learn. What You Will Do<ul><li>Manage customer calls and inquiries in a professional and friendly manner</li><li>Provide clear, accurate information and solutions</li><li>Record each case correctly in the system</li><li>Escalate technical issues to the relevant team when necessary</li></ul> <h3>What We’re Looking For</h3><ul><li>Strong interest in customer service and problem-solving</li><li>Clear and confident communication skills over the phone</li><li>Ability to quickly adapt to new digital tools</li><li>Organized, detail-oriented, and reliable</li><li>Quiet workspace with a stable internet connection</li><li>Computer with Windows 10 or 11 and 4–6 GB RAM minimum</li><li>Previous customer service experience (preferred but not required)</li></ul> <h3>What We Offer</h3><ul><li>Freelance collaboration with pay based on services provided</li><li>Hourly compensation plus performance-based bonuses</li><li>Full initial training and ongoing support</li><li>Flexible working hours</li><li>Professional environment with long-term growth opportunities</li><li>A great opportunity to build stability while working from home  </li></ul>Join our team and take the next step in your career as a freelance call center agent — all from the comfort of your home.

German-Speaking Freelance Call Center Agent (Remote)

Search 3145+ Call center agent jobs near you this February. New roles added regularly across leading industries. Apply today.