call center agent

THE D LAS VEGAS

<div><div><div>Job Description</div></div><div>
Posted Wednesday, July 29, 2026, 2:00 AM</div><div><div><div><div>
Circa Hospitality Group</div></div><div><div>
Job Title: Call Center Agent 
Company: Circa Hospitality Group 
Location: 302 Building 
Reports To: Call Center Manager 


POSITION OVERVIEW:

As a Call Center Agent, you will serve as the first point of contact for guests calling Circa Hospitality Group. Your responsibilities include making room reservations, managing inquiries, and routing calls to the appropriate departments. You&rsquo;ll play a critical role in ensuring smooth communication and delivering outstanding service to guests across all properties. 


KEY RESPONSIBILITIES:
<ul><li>Answer incoming calls and assist with hotel reservations, guest inquiries, and general information.</li>
<li>Act as a central operator by efficiently directing calls to the appropriate departments across all three properties.</li>
<li>Maintain up-to-date knowledge of hotel amenities, room types, rates, promotions, and property-specific details.</li>
<li>Navigate computer systems and software to access and manage customer data accurately.</li>
<li>Ensure a high level of professionalism and accuracy in all guest interactions.</li>
<li>Handle escalated or difficult calls with patience, empathy, and professionalism.</li>
<li>Perform data entry, and record-keeping as assigned.</li>
<li>Adhere to all company policies, procedures, and regulatory standards.</li>
<li>Meet and exceed quality assurance goals, productivity benchmarks, and customer satisfaction metrics.</li>
<li>Prioritize tasks and manage time effectively in a fast-paced, ever-evolving environment.</li>
<li>Stay current with internal updates, changes to procedures, and new promotions.</li></ul> 


QUALIFICATIONS:
<ul>
<li>Experience: Previous call center or customer service experience required.</li>
<li>Communication Skills: Strong verbal and written communication abilities. Bilingual (English/Spanish) is a plus.</li>
<li>Technical Skills: Ability to navigate multiple computer applications and phone systems with ease.</li>
<li>Problem-Solving: Strong judgment and perceptiveness with the ability to analyze issues and resolve them quickly and efficiently.</li>
<li>Interpersonal Skills: Ability to build rapport with guests and maintain composure under pressure.</li>
<li>Organizational Skills: Excellent attention to detail and multitasking abilities.</li>
<li>Flexibility: Willingness to work varying shifts, including weekends and holidays, based on business needs.</li>
<li>Adaptability: Open to change, coachable, and quick to adjust to new procedures or environments.</li></ul> 


BENEFITS:
<ul>
<li>Competitive hourly pay</li>
<li>Health, dental, and vision insurance</li>
<li>Paid time off</li>
<li>Opportunities for growth and advancement</li>
<li>Employee discounts at Circa Hospitality Group properties</li></ul> 


ABOUT CIRCA HOSPITALITY GROUP:
Circa Hospitality Group is a dynamic and fast-growing company committed to creating exceptional guest experiences across all of our properties. Known for innovation and excellence in hospitality, we are building a centralized Call Center that will serve as the communication hub for all three of our properties. We're looking for professional, proactive, and customer-focused individuals to join our team as Call Center Agents. 


DISCLAIMER: 
 
This job description is intended to convey information essential to understanding the scope of the Call Center Agent role. It is not intended to be an exhaustive list of skills, efforts, duties, or responsibilities associated with the position. Management may modify duties and responsibilities as needed to meet the evolving needs of the company.</div></div></div></div><div></div><div><div><div>
Job Details</div><div><div><div><div><div><div><div><div><div>
Pay Type</div><div>
Hourly</div></div></div></div></div><div><div><div><div><div>
Education Level</div><div>
High School</div></div></div></div></div></div></div></div></div></div></div></div><div></div>

CHG - Call Center - Agent

Silotech Group, Inc

<div>Overview:
Silotech Group is seeking a Tier 1 Call Center Agent to join our high-impact team supporting the Air Force's Joint Cyber Command and Control (JCC2) program. This on-site role is essential to our mission of providing timely, effective, and courteous technical support across unclassified and classified network environments. The successful candidate will be the first point of contact for end users, handling inquiries via phone, email, and chat, and resolving or escalating issues using the government&rsquo;s ServiceNow ITSM platform.<h3 class="jobSectionHeader">
Location:</h3><ul><li>
San Antonio, TX (100% onsite)</li></ul><h3 class="jobSectionHeader">
Clearance Requirements:</h3><ul><li>
Active TS/SCI clearance is required.</li></ul><h3 class="jobSectionHeader">
Essential Roles and Responsibilities:</h3>
As a Tier 1 Call Center Agent, you will provide direct end-user support for technical and access issues, ensuring a high standard of customer service and prompt problem resolution. Responsibilities include:
Key Responsibilities:<ul><li>
User Support &amp; Issue Resolution: Handle inbound and outbound calls, emails, and chat support. Identify customer issues, provide first-contact resolution where possible, and escalate unresolved incidents in accordance with documented procedures.</li><li>
Knowledge Base Use: Leverage knowledge articles and the Tier 0 self-service portal to assist users efficiently. Collaborate with other tiers to maintain and improve the knowledge base.</li><li>
ServiceNow Ticketing: Log, manage, and close tickets accurately in the ServiceNow ITSM system. Ensure that each interaction is documented for historical and reporting purposes.</li><li>
Escalation and Coordination: Assess the complexity of issues, route tickets to Tier 2 or higher as needed, and provide all necessary context to ensure seamless resolution.</li><li>
Daily Operations Monitoring: Participate in daily status checks of applications and system availability across all enclaves (NIPR, SIPR, JWICS).</li><li>
Outage Response: Participate in the recall schedule and support after-hours outages as required by program standards.</li><li>
Collaboration: Work closely with infrastructure teams, application developers, cybersecurity staff, and government leads to ensure user satisfaction and system performance.</li></ul><h3 class="jobSectionHeader">
Qualifications</h3>
Education:<ul><li>
Associate degree in a relevant technical field or</li><li>
At least 2 years of experience in a technical help desk or IT support role.</li></ul>
Experience:<ul><li>
Familiarity with IT Service Management tools such as ServiceNow, Jira Service Management, or BMC Remedy.</li><li>
Basic understanding of general networking concepts, user account management, and common enterprise software.</li></ul>
Certifications:<ul><li>
CompTIA Sec+</li></ul><h3 class="jobSectionHeader">
Preferred Skills</h3><ul><li>
Strong attention to detail and problem-solving abilities.</li><li>
Excellent technical documentation skills.</li><li>
Ability to work effectively within Agile development environments.</li></ul><h3 class="jobSectionHeader">
Other Skills</h3><ul><li>
Strong analytical and communication skills.</li><li>
Commitment to delivering high-quality results on schedule.</li></ul> 
Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.</div>

Tier 1 Call Center Agent

Stamford Health

<div>The Contact Center Agent will provide centralized answering services to schedule medical appointments and/or procedures within the Stamford Health system. This position will act as the first &ldquo;welcome&rdquo; to the caller. In addition to scheduling medical appointments and/or procedures, the Contact Center Agent will also perform duties including, but not limited to fielding patient inquires, concerns, and requests.
The Contact Center Agent will instill loyalty by anticipating patient needs, displaying genuine interest, and providing accurate and efficient service to all patient and customer callers. As appropriate, the position will elicit patient information and inquiries and follow established protocols to schedule patient medical appointments and/or procedures within the Stamford Health system. He/she will ensure that patients&rsquo; needs are met and promote the optimum Patient Experience.
Schedule: Fully onsite in Chelsea Piers Stamford, CT Monday-Friday 8:00 am - 4:30 pm<div>
As a new Certified Great Place to Work organization, Stamford Health understands what it takes to attract talent to improve our workforce and support our mission, to that end we offer: 
<ul><li>Competitive salary</li><li>Comprehensive, low-cost health insurance plans available day one</li><li>Wellness programs</li><li>Paid Time Off accruals</li><li>Tax deferred annuity and (403b) pension plan</li><li>Tuition reimbursement</li><li>Free on-site parking and train station shuttle</li><li>Childcare partnership with Children&rsquo;s Learning Center</li></ul></div>
MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES:<ul><li>
Respond to telephone inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, provider messages, and services within the Stamford Health system in accordance with established Stamford Health guidelines.</li><li>
Utilize physician protocols to schedule appointments and/or procedures and meet established Contact Center performance goals.</li><li>
Utilize Stamford Health&rsquo;s Healthcare systems, Contact Center applications, reference materials, and websites to enter patient information, answer patient questions, verify insurance, perform specific scheduling functions, etc.</li><li>
Complete call processing in an efficient manner; remain aware of call volumes; work as part of the team to handle the call volumes.</li><li>
During all customer interactions, display characteristics of inquiry, empathy, courtesy, and respect.</li><li>
Proactively read emails daily and keep up to date on all communications.</li></ul> 
QUALIFICATIONS/REQUIREMENTS:
Education and Experience<ul><li>
A High School diploma or an equivalent is required.</li><li>
1 to 2 years Call Center/Customer Service experience preferably within a Healthcare setting.</li><li>
Experience working within a hospital, clinic, or medical office scheduling environment is highly preferred.</li></ul>
Competencies and Qualities<ul><li>
Must be self-directed, able to multitask and deal effectively with constructive criticism.</li><li>
Must be able to accept ownership for effectively solving customers&rsquo; issues, complaints, inquiries; keeping patient satisfaction and quality assurance at the core of every decision and behavior.</li><li>
Must be able to type accurately (40 WPM), sit for prolonged periods of time and able to wear a headset.</li><li>
Must be able to work in a very structured, fast-paced, often high-pressure environment, with proven ability to maintain composure in stressful situations and manage and diffuse angry or upset patients.</li><li>
Must be computer/PC literate and facile in navigating among different applications/systems and websites.</li><li>
Must have solid verbal communication skills and interpersonal skills - comfortable interactions with customers on phone (and via other channels); ability to listen, maintain rapport, show empathy, and use proper telephone etiquette; good grammar, articulation, and speech clarity.</li></ul></div>

Contact Center Agent, Physiatry - Stamford Full-time

CLASSIC PARTS OF AMERICA

Company Information:Classic Parts of America has been in business over 40 years, offering the finest in reproduction/replacement parts for Chevy and GMC pickup trucks from 1934-2018, as well as First Generation Camaro parts and Second-Generation Nova/Chevelle Parts!!!Job Description:We are seeking a friendly and courteous Customer service agent to join our team. Customer service agents represent our company to customers by phone, text, chat and e-mail. We are offering full-time positions with the ability to earn overtime hours. Our phone hours are 9:00am -5:00pm Monday - Friday, and every other Saturday from 9:00am - Noon. Starting Pay is now $16.00 per hour.Job Duties:Customer service agents are required to take incoming calls, web-chats and answer e-mails from customers for:&middot; Placing orders&middot; Returns&middot; Order Status&middot; Part inquiries&middot; and moreJob Qualifications:&middot; Professional and pleasant attitude offering quality customer service.&middot; The ability to use a computer and learn our Order managing software.&middot; Proficiency with Microsoft word and excel.&middot; Excellent typing and 10-key skills.&middot; Ability to multitask in a fast-paced call center environment.&middot; Problem solving skills.&middot; Must have reliable transportation. Job Perks:&middot; Partial insurance premium paid by employer!&middot; Up to 1 hour allotted for lunch breaks!&middot; Optional Dental and vision insurances!&middot; 401k available after 1 year!&middot; 401 k matching!&middot; On-site breakroom, kitchen, and gym!&middot; Overtime available!&middot; Located in Riverside, just north of the Downtown area!Pay: From $16.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Inbound Call Center Representative

OneTouch Direct

<div>OneTouch Direct is seeking motivated and energetic individuals to join our team as a Call Center Sales Agent for Verizon. This role combines customer service excellence with dynamic sales opportunities, offering you the chance to represent a leading telecommunications brand while supporting customers and business operations.
Key Responsibilities:<ul><li>
Handle inbound and outbound calls with professionalism and enthusiasm.</li><li>
Promote Verizon products and services effectively to meet sales targets.</li><li>
Assist business customers with inquiries, billing, technical support, and account management.</li><li>
Document and maintain accurate customer information and interactions.</li><li>
Contribute to team goals and positive working environment.</li><li>
Adhere to company protocols and compliance guidelines.</li></ul> 

Requirements 
<ul><li>
High school diploma or equivalent required; additional education a plus.</li><li>
Minimum 1 year of experience in a call center, sales, or customer service role is preferred not required.
</li><li>Excellent communication and interpersonal skills.</li><li>
Strong sales orientation with the ability to handle objections and close sales.</li><li>
Basic computer proficiency and comfort with CRM software.</li><li>
Positive attitude, strong work ethic, and team collaboration skills.</li></ul> 

Benefits 
<ul><li>
Full-Time Hours: 40 hours per week schedule, with overtime opportunities!
</li></ul><ul><li>GREAT Earning opportunities: Competitive hourly pay PLUS uncapped bonuses!
</li><li>6 checks per month: Weekly bonus payouts plus bi-weekly hourly pay checks!
</li><li>Supportive Environment: Classroom training, plus 1-on-1 support to get you going!</li>
<li>Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!</li>
<li>Benefits: Health Care Plan (Medical, Dental &amp; Vision)</li>
<li>Growth: Opportunity for professional advancement as we grow!</li>
<li>Culture: Diverse, welcoming culture with Employee Resource Groups</li>
<li>Referrals: Refer a friend and earn up to $2,000 per person!</li></ul></div>

Call Center Sales and Business Development Agent - Verizon - 8/10

DreamGateway Immigration Services L.L.C

We're Hiring: Outreach Agent (Customer Service) | Dubai, UAEWe're Urgently looking for a motivated Outreach Agent to join our growing team! If you're confident in communicating with people, enjoy building relationships, and are eager to kick-start your career in customer service, we'd love to hear from you.Location: Dubai, UAE Experience: Freshers are welcome to apply (Candidates currently based in Dubai are preferred)Key Responsibilities<ul><li>Conduct outbound calls to prospective and existing clients to introduce our services and gather customer feedback.</li><li>Support client onboarding by explaining our services, features, and benefits clearly and professionally.</li><li>Maintain accurate customer records using CRM systems and Microsoft Office applications.</li><li>Deliver exceptional customer service with excellent phone etiquette and communication skills.</li><li>Analyze customer interactions and feedback to help improve outreach strategies.</li><li>Collaborate with team members to enhance customer engagement and overall service quality.</li></ul>Requirements<ul><li>Basic knowledge or experience in customer service, outbound calling, tele sales, sales, or call center operations is an advantage.</li><li>Excellent verbal communication and interpersonal skills.</li><li>Strong persuasion and negotiation abilities with a customer-focused mindset.</li><li>Fluency in English is required.</li><li>Positive attitude, willingness to learn, and ability to work in a fast-paced environment.</li></ul>Why Join Us?<ul><li>Excellent opportunity for fresh graduates and entry-level candidates.</li><li>Supportive and collaborative work environment.</li><li>Career growth and professional development opportunities.</li></ul>Work Location: In person

Call Center Executive

Location: Johar Town, Lahore, Pakistan (On-site)Shift: Night / Evening Shift (5pm to 3am)Job Type: Full-TimeBase Salary: 120,000 &ndash; 150,000 PKR / month (Based on experience)Commission: 10 PKR per unit sold (Uncapped volume incentives)Are you a high-performing Call Center Agent who knows how to close the deal on the phone?Planet Cellular Inc. is expanding its outbound sales desk in Lahore! We are looking for sharp, target-driven Outbound Tele sales Agents who can pitch, negotiate, and close end-to-end bulk B2B mobile device deals directly.Unlike typical call center lead-generation roles, you will own the entire sales cycle&mdash;from cold pitch to closing the deal and securing the order. If you have proven phone-closing skills, a background in US B2B campaigns, and thrive on high-volume unit commissions, this is your high-earning opportunity.About Planet Cellular Inc.At Planet Cellular Inc. (www.planetcellinc.com), we are a global wholesale distributor of mobile devices (unlocked, carrier-branded, and graded/refurbished), tablets, IoT hardware, and accessories. Supplying US electronics retailers, repair chains, and regional distributors, we deliver top-tier inventory at competitive market prices.Key Responsibilities<ul><li>High-Volume Outbound Closing: Execute outbound calls to prospective B2B buyers, store owners, and electronics purchasing managers across the USA.</li><li>End-to-End Deal Closing: Pitch stock lots, negotiate bulk pricing, handle objections, and successfully close the full order on the call&mdash;no hand-offs to account managers required.</li><li>Margin &amp; Order Management: Calculate unit pricing, confirm inventory availability, and process sale commitments.</li><li>Pipeline &amp; CRM Management: Maintain active call records, follow up with warm prospects, and manage your daily deal pipeline using CRM software.</li><li>Account Repeat Orders: Maintain rapport with closed clients to secure recurring bulk mobile device orders.</li></ul>Required Qualifications &amp; Experience<ul><li>Experience: 1 to 3+ years of outbound tele sales or call center experience. Strong preference for candidates with experience on US B2B campaigns, especially within the mobile, telecom, or consumer electronics sectors.</li><li>Full Sales Cycle Skills: Proven track record of directly closing sales on the phone, handling tough objections, and asking for the business.</li><li>Communication: Exceptional spoken English with a clear American/neutral accent and persuasive phone etiquette.</li><li>Availability: Committed to working on-site during night shift hours at our office in Johar Town, Lahore.</li></ul>Preferred / Bonus Qualifications<ul><li>Prior experience selling mobile phones, refurbished hardware, or wholesale electronics.</li><li>Familiarity with CRM tools and handling volume-based inventory pricing structures.</li></ul>Compensation, Perks &amp; Work Environment<ul><li>Competitive Base Salary: 120,000 to 150,000 PKR / month (commensurate with sales experience).</li><li>High-Volume Commission Structure: 10 PKR for every single unit sold (e.g., closing a batch of 2,000 units = 20,000 PKR commission on a single deal).</li><li>Uncapped Earnings: No ceiling on the total volume you can sell or the commissions you can earn.</li><li>Modern Office Setup: Professional, dynamic workspace located in Johar Town, Lahore.</li></ul>Pay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

Outbound Tele sales Agent / Phone Closing Representative (USA B2B)

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