call center analyst

University of Minnesota

<div><p>Required Qualifications (please document on resume)</p><ul><li>
BA/BS degree OR a combination of related education and work experience to equal four years.</li><li>
Excellent communication skills, both written and verbal; ability to be clearly understood when speaking.</li><li>
Customer service experience to equal two years.</li><li>
Ability to work with people of diverse backgrounds and cultures.</li><li>
Experience in creating and maintaining documentation and process-related content.</li><li>
Experience working in finance at a higher education institution.</li></ul><p><br>
Recruitment Title: Call Center Analyst</p><p>
Job Classification: 8221CL - Fin Pro 1-Call Center</p><p>
Position Overview:</p><p>
Join the University of Minnesota's dynamic University Financial Helpline team as a Call Center Analyst where you will play a pivotal role in addressing inquiries related to financial policy, procedures, and system usage. As a Call Center Analyst, you will be responsible for interpreting and troubleshooting data and transactions, rerouting financial transactions, and facilitating access to enterprise financial systems.</p><p>
This position goes beyond traditional call center roles, as it involves providing comprehensive finance-business-process support systemwide to both internal University employees and external audiences. Your expertise will be instrumental in ensuring a seamless and efficient resolution of financial inquiries, contributing to the overall success of the University's financial operations.</p><p>
Work Environment:</p><p>
This hybrid position is based on the Twin Cities campus. For those located in the metro area, a minimum of three days per week in the office is expected. Internal and external applicants located near other UMN system campuses and across the State of Minnesota may also be considered, and we encourage all interested candidates to apply. Occasional travel to the Twin Cities campus may be required for events and all-staff meetings. Out of state candidates must be willing to relocate to Minnesota at their own expense.<br>
<br>
Job Responsibilities with % of time:</p><p>
Service center functions - 60%</p><ul><li>
Provide assistance, guidance, recommendations, and consultation to departments on matters relating to financial policy, process, data, and systems.</li><li>
Handle the majority of cases as one-call resolution.</li><li>
Determine when customer interactions have policy or process implications that should be escalated to policy owners, and escalate the activity, finding, or suggestion according to service level agreements.</li><li>
Perform imaging administration, assisting departments in removing documentation that should not have been associated with a particular transaction, or by redacting private or protected data.</li><li>
Conduct research on case questions as needed and update the knowledge base with resolution from system support teams or business process owner teams.</li><li>
Act in an administrative capacity in the University&rsquo;s learning management system for finance-related training.</li><li>
Update employee training records for things like prerequisites taken outside the current system; help people register for finance training sessions.</li><li>
Keep your own knowledge current about the financial systems, service center systems, and related policy, training materials, and procedures.</li><li>
Provide suggestions for process improvements to colleges and departments.</li><li>
Log all contacts, notes, and resolutions in case management tool.</li><li>
Meet service level standards set by management related to timeliness, accuracy, and case quality measures.</li><li>
Create knowledge base documentation for team use and use by our customers and colleagues in other service centers</li></ul><p>
Workflow and access administration - 30%</p><ul><li>
Process financial system access requests and access-related data requests according to service level agreements; work with process owners to resolve issues as needed.</li><li>
Monitor transaction workflow activity in systems to identify transactions where an action is needed (for example, stuck activity), determine what action is appropriate, and take action.</li><li>
Perform finance-related workflow administration systemwide in the enterprise financial systems, including assignment or reassignment of financial transaction approvers and transaction rerouting per policy, according to service level agreements.</li></ul><p>
Special projects - 10%</p><ul><li>
Cross-train with and be available to provide backup to the central financial business process owner units to perform essential functions as needed.</li><li>
Serve on Controller&rsquo;s Office or U Finance committees, participate in project teams and workgroups, and other duties as assigned.</li></ul><p><br>
Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.</p><p>
Additional documents may be attached after application by accessing your &quot;My Job Applications&quot; page and uploading documents in the &quot;My Cover Letters and Attachments&quot; section.</p><p>
Please document qualifications on the resume.</p><p>
To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.</p><p>
The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.</p><p>
The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu</p><p>
Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.</p><p></p><p>
The University of Minnesota, Twin Cities (UMTC)</p><p>
The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.</p><p>
At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America&rsquo;s Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).</p></div>

Call Center Analyst

NTT DATA

<div><p><b>Req ID:</b> 367706</p><p>
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.</p><p>
We are currently seeking a Call Center Analyst to join our team in Chicago, Illinois (US-IL), United States (US).</p><p><b>
Job Description</b></p><br>
<p></p><ul><li>
Serves as back-up to the Service Center Manager including all related In-person escalations (General billing, FPC, UBR, etc.)</li><li>
Oversees the day-to-day operations of the CIT/WET team</li><li>
Facilitates CIT/WET meetings, reporting, follow-ups, and coordinating with other departments addressing and resolving customer inquiries and issues</li><li>
Provide guidance and support to team members, ensuring productivity targets are met</li><li>
Monitor and report on key performance indicators to Leadership</li><li>
Support FPC related issue via CIT including MIMO, processing/completing</li><li>
Organize and maintain records of CIT/WET efforts</li><li>
Ensure compliance with document retention policies if applicable.</li><li>
Facilitate clear and timely communication within the team</li><li>
Relay updates on policies, procedures, and applicable changes.</li><li>
Supports other Utility-Billing Supervisor escalations when needed</li><li>
Act as a liaison between teams and client</li><li>
Contributes to the development and delivery of applicable training programs for new and existing team members.</li><li>
Ensure team members are up to date on the latest policies and procedures.</li><li>
Conducts regular training assessments and adjust programs as needed.</li><li>
Present findings to leadership team for strategic decision-making.</li><li>
Implement escalation processes.</li><li>
Coordinate with various departments to resolve escalated issues.</li><li>
Provide feedback and coaching for continuous improvement.</li></ul><p></p><p><b><br>
Minimum Requirements</b></p><p></p><div><br>
<ul><li>
Minimum of 3 +years of experience in a contact center and/or customer service environment, including demonstrated familiarity with performance metrics related to Availability, Call Handling, and Quality Assurance.</li><li>
High school diploma or GED required.</li><li>
Language Requirement: Fluency in English (written and verbal).</li></ul><p></p><p><br>
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $49,456 &ndash; $74,184. Actual compensation will depend on a number of factors, including the candidate&rsquo;s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&amp;D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.</p></div><p></p><p><b><br>
About NTT DATA</b></p><p>
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&amp;D.</p><p>
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client&rsquo;s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.</p><p><b><i>
NTT DATA endeavors to make </i></b><b><i>https://us.nttdata.com</i></b><b><i> accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at </i></b><b><i>https://us.nttdata.com/en/contact-us</i></b><b><i>. </i></b><b><i>This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click </i></b><b><i>here</i></b><b><i>. If you'd like more information on your EEO rights under the law, please click </i></b><b><i>here</i></b><b><i>. For Pay Transparency information, please click</i></b><b><i> here</i></b><b><i>.</i></b></p></div>

General Dynamics Information Technology

<p></p><div><div><div><p>Your Impact</p><p>
Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.</p><p>
Job Description</p><div><p>
FUNCTIONAL ANALYST<br>
<br>
Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Functional Analyst for a career where your growth is just as important as the mission you support.<br>
<br>
MEANINGFUL WORK AND PERSONAL IMPACT</p><p>
As a Functional Analyst, the work you&rsquo;ll do at GDIT will be impactful to the mission of Benefits Coordination &amp; Recovery Call Center (BCRC). You will play a crucial role in transforming customer interaction data into practical business insights. This role goes beyond traditional quality monitoring by driving performance improvements, strengthening compliance, and contributing to the overall customer experience.</p><p></p><p>
Operating at the intersection of quality, analytics, and strategy, this production-driven role requires consistent output and strict adherence to deadlines. Assignments require extended periods of focus, critical listening, and precise documentation as analysts must be comfortable working with large datasets, identifying trends, and supporting findings. Successful analysts can balance quantitative analysis with detailed documentation on every audit.</p><p></p><p>
This role requires a highly analytical mindset, exceptional writing ability, and advanced Microsoft Office expertise immediately upon onboarding to translate complex findings into clear, impactful feedback, and actionable recommendations.</p><p><br>
Support:</p><ul><li><p>
Operational efficiency across multiple applications while proactively staying current on all guidelines, procedural updates, and internal changes</p></li><li><p>
Weekly audits with a minimum of (50-60) interactions fortifying QA compliance standards and established scorecards</p></li><li><p>
14-Day record maintenance timeframes by autonomously monitoring Medicare beneficiary record corrections</p></li><li><p>
Operational leaders by drafting clear, concise, and professional communications supporting feedback and coaching initiatives</p></li></ul><p><br>
Collaborate with:</p><ul><li><p>
Adjacent departments in (2 - 3) meetings monthly to review behaviors and training opportunities</p></li><li><p>
Call Center Leads by orchestrating bi-monthly calibrations using department templates to perform audit alignment amongst vested parties</p></li><li><p>
Colleagues during end-of-day huddles, training recaps, and ad hoc analysis, to examine anomalies and performance opportunities</p></li></ul><p><br>
Utilize:</p><ul><li><p>
MS Excel formulas, pivot tables, data modeling, and visualizations, for analyzing trends, and optimizing reports</p></li><li><p>
MS Word to compose and deliver high-level bi-weekly emails, call notes, and summaries regarding observations and recommendations</p></li><li><p>
PowerPoint to design executive-level presentations, translate expectations into clear visual narratives, and create compelling slides for stakeholders</p></li></ul><p><br>
WHAT YOU&rsquo;LL NEED TO SUCCEED<br>
Bring your Quality Assurance and Technical expertise along with a drive for innovation to GDIT.</p><p></p><p>
The Functional Analyst must have</p><p></p><ul><li><p>
Education: Bachelor of Arts/Bachelor of Science</p></li><li><p>
Experience: 2+ years of call center experience with quality assurance exposure in a healthcare environment with an understating of Medicare, Parts A, B,C, and D.</p></li><li><p>
Technical skills: Intermediate computer literacy with expertise in MS Office (Excel, Word, PowerPoint)</p></li><li><p>
US citizenship required: Yes</p></li></ul><p></p><p>
Role requirements</p><ul><li><p>
Professional experience working in remote environments</p></li><li><p>
Strong analytical, critical thinking, and problem-solving skills</p></li><li><p>
Excellent listening, verbal, and written communication capabilities</p></li><li><p>
Ability to welcome, accept, and implement feedback constructively</p></li><li><p>
Highly adaptable to working collaboratively in a team-oriented environment</p></li><li><p>
Detail-oriented able to meet deadlines with a strong focus on accuracy and quality</p></li><li><p>
Proactively adept at identifying and pursuing new tasks and assignments automatically</p></li><li><p>
Strong understanding of compliance requirements (e.g., HIPAA, CMS guidelines) as it relates to Privacy Act laws</p></li><li><p>
Familiarity with Medicare Secondary Payer rules, ESRD (End Stage Renal Disease) periods, and Disability entitlement</p></li><li><p>
Exposure to BCRC processes, including coverage validation, MSP questionnaires, Recovery workflows, and case updates</p></li><li><p>
Experience performing calibrations, coaching sessions, and quality evaluations using standardized QA scorecards
</p></li><li><p>Ability to accurately interpret and apply complex QA guidelines consistently across unique interaction scenarios
</p></li><li><p>Capable of identifying scoring gaps and recommended QA form or policy enhancements
</p></li><li><p>Proven ability to identify trends and root causes across a wide array of call drivers (e.g., eligibility, MSP, correspondence)
</p></li><li><p>Demonstrate strong system navigation skills across multiple platforms, with the ability to efficiently query caller information
</p></li><li><p>Proficient in simultaneously analyzing call audio and system activity to comfortably translate QA findings into actionable insights</p></li><li><p>
Familiarity with CMS guidelines and regulatory requirements</p></li></ul><p></p><p>
Preferred Qualifications</p><ul><li><p>
Prior experience in BCRC</p></li></ul><p></p><p><br>
GDIT IS YOUR PLACE<br>
At GDIT, the mission is our purpose, and our people are at the center of everything we do.<br>
Growth: AI-powered career tool that identifies career steps and learning opportunities<br>
Support: An internal mobility team focused on helping you achieve your career goals<br>
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off<br>
Community: Award-winning culture of innovation and a military-friendly workplace<br>
<br>
OWN YOUR OPPORTUNITY<br>
Explore a career at GDIT and you&rsquo;ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.</p><p></p><p>
#GDITFedHealthJobs</p><p>
#GDITHealth</p>
</div></div><div><div><div><p>Work Requirements</p></div></div><div></div><div><div>
Years of Experience<div>
3 + years of related experience</div><ul><li>may vary based on technical training, certification(s), <i>or</i> degree</li></ul></div><div></div><div>
Certification</div><p></p><div>
Travel Required<div>
Less than 10%</div></div></div></div></div><div><p>
Salary and Benefit Information</p><div>
The likely salary range for this position is $50,190 - $60,950. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.<br>
View information about benefits and our total rewards program.</div><p>
About Our Work</p><div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div><i>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></div></div></div>

Call Center Quality Analyst- Remote!!

Foundever

<div></div><div><div><div><div><div><b>Job Description:
</b><div><div><div><div>About Us</div>
</div><div><div>
Foundever&trade; is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +800 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.</div>
<div>Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.</div>
</div></div><div><div><div>
Job Summary</div>
</div><div><p>
The Real Time Analyst monitors actual vs plan delivery at queue &amp; agent level to ensure that the correct number of agents are available at the right times to achieve the desired service level/KPI.</p>
<ul><li>Need to work on multiple clients using a variety of tools to monitor &amp; report performance</li>
<li>Create and use standard templates to ensure consistent &amp; accurate reporting</li>
<li>Communicate actively with various groups to share call outs/deviations</li>
</ul>
<p>The Real Time Analyst (RTA) is part of the Workforce Management (WFM) team and is responsible for real-time monitoring of service levels and site performance during the day to ensure effective management of the incoming and outbound phone, chat and email volume.</p>
</div></div><div><div><div>
Primary Job Responsibilities</div>
</div><div><ul><li><b>Collect information for RTM</b>
<ul><li>Collect relevant program information about KPIs/BTP (Expectations)</li>
<li>Collect information about What if Scenarios/Alert mechanisms/Escalation guideline for the account</li>
</ul></li><li><b>Queue management (within the interval)</b>
<ul><li>Monitor queue</li>
<li>Manage skills</li>
<li>Situation management</li>
<li>BCP situations: Downtime, System issues, etc.</li>
<li>Routing issues (client side)</li>
<li>Volume allocation (Load balancing client side
</li></ul></li></ul></div></div><div><div><div>Long Description</div>
</div><div><ul><li><b>Intraday management (throughout the day)</b>
<ul><li>Planned to delivery governance (Service KPis, Handling capacity, Shrinkage, Handle time, Line adherence)</li>
<li>Send Staffing Outlook for present day +1 day at the start of shift to share projected plan</li>
<li>Midday reforecast to share plan vs actual delivery and revised O/U based on trends and run rate
</li></ul></li></ul></div></div><div><div><div>Long Description</div>
</div><div><ul><li><b>Schedule Adherence (Agent level)</b>
<ul><li>Update shrinkage segments in WFM tool</li>
<li>Flagging agents out of adherence via Chat rooms/extns/radios</li>
</ul></li><li><b>Reporting</b>
<ul><li>Shrinkage reports</li>
<li>Skill/Account level Interval report</li>
<li>Agent level report</li>
<li>RCA report</li>
<li>Schedule adherence reports</li>
</ul></li></ul></div></div><div><div><div>Long Description</div>
</div><div><p><b>
Work Experience</b></p>
<ul><li>Previous call center experience required</li>
<li>Previous Work Force Management experience is amust</li>
</ul>
<div><b>Languages</b></div>
<ul><li>English B1+ - B2</li>
</ul>
<div><b>Tools and Applications</b></div>
<ul><li>Advanced level of MS Excel (including advanced formulas) and also Word, PowerPoint and Outlook.</li>
<li>VBA macros an asset</li>
<li>Experience with IEX, CMS, Avaya, other WFM tools is an asset</li>
</ul></div></div></div></div></div></div></div><div><div><div><div><div><p>Watch this video to get a sneak peak of the job in action</p></div></div></div></div></div></div><div></div>

German Real Time Analyst

ECCO Gulf Majorel Qatar

<div><b>Job Summary</b>
<p>
We are seeking a detail-oriented and analytical <b>Data Analyst</b> with experience in a <b>contact centre environment</b> and strong <b>Workforce Management (WFM)</b> capabilities. The ideal candidate will be responsible for analysing operational data, optimizing workforce planning, and delivering actionable insights to improve performance, efficiency, and customer experience.</p>
<b>Key Responsibilities</b>
<h3 class="jobSectionHeader"><b>Data Analysis &amp; Reporting</b></h3><ul><li>
Analyze large datasets to identify trends, patterns, and insights related to contact centre performance.</li><li>
Develop and maintain dashboards and reports using tools such as <b>Power BI</b> or <b>Tableau</b>.</li><li>
Provide daily, weekly, and monthly performance reports (KPIs, SLAs, service levels, etc.).</li><li>
Support data-driven decision-making through accurate and timely analysis.</li></ul><h3 class="jobSectionHeader"><b>
Workforce Management (WFM)</b></h3><ul><li>
Perform <b>forecasting</b> of call volumes, workload, and staffing requirements.</li><li>
Develop and manage <b>scheduling plans</b> to ensure optimal resource utilization.</li><li>
Conduct <b>real-time monitoring (RTA)</b> of contact center operations and recommend adjustments.</li><li>
Analyze shrinkage, occupancy, and adherence metrics to improve efficiency.</li></ul><h3 class="jobSectionHeader"><b>
Process Improvement</b></h3><ul><li>
Identify operational inefficiencies and recommend process improvements.</li><li>
Collaborate with operations and team leaders to enhance productivity and service delivery.</li><li>
Support continuous improvement initiatives through data insights.</li></ul><h3 class="jobSectionHeader"><b>
Data Management</b></h3><ul><li>
Extract, clean, and manipulate data using <b>SQL</b> and <b>Excel</b>.</li><li>
Ensure data accuracy, integrity, and consistency across reports.</li><li>
Automate reporting processes where possible.</li></ul>
<b>Required Skills &amp; Qualifications</b>
<ul><li>Bachelor&rsquo;s degree in Data Analytics, Statistics, Mathematics, Business, or related field.</li><li>
Minimum <b>2 years of experience</b> in data analysis within a <b>contact center environment</b>.</li><li>
Strong <b>Workforce Management (WFM)</b> experience (forecasting, scheduling, real-time monitoring).</li><li>
Advanced proficiency in <b>Microsoft Excel</b> (Pivot Tables, VLOOKUP, Macros preferred).</li><li>
Strong knowledge of <b>SQL</b> for data extraction and manipulation.</li><li>
Experience with reporting and visualization tools such as <b>Power BI</b> or <b>Tableau</b>.</li><li>
Solid understanding of contact center metrics (AHT, SLA, Service Level, Occupancy, etc.).</li><li>
Strong analytical, problem-solving, and communication skills.</li></ul>
<b>Preferred Qualifications</b>
<ul><li>Experience with WFM tools (e.g., NICE, Verint, Aspect, Genesys).</li><li>
Knowledge of automation tools or scripting (Python is a plus).</li><li>
Experience working in a high-volume customer service environment.</li></ul></div>

Data Analyst – Contact Center (WFM Specialist)

Montech Inc.

<div><p>Montech Inc. is a leader in business support solutions, offering professional and technical services for federal and state clients, tribal governments, and commercial customers. Headquartered in Albuquerque, New Mexico, Montech Inc. has employees who perform work in multiple states across the U.S. Established in 2011, we are a U.S. SBA 8(a) Program Graduate, a Minority Owned Business, Small Disadvantaged Business, Indian Small Business Economic Enterprise (ISBEE), and Woman-Owned Small Business.</p><p><b><br>
Overview</b></p><p>
Montech Inc. is seeking a part‑time <b>Active Response Center (ARC) Analyst</b> to support the Center-wide Information Technology Team (CITT) at the USGS Earth Resources Observation &amp; Science (EROS) Center located in Sioux Falls, SD who will serve as a member of a 24x7 Security Operations Center (SOC) to provide technical support to organizations internal users of desktop applications and hardware. The ideal candidate will answer questions related to procedures, transactions, system status, interacting with network services and application developers in order to restore service, usability, and identify problems. Under direct supervision, perform routine assignments as an entry level professional. Develops core job competencies with existing procedures by solving standard problems.</p><p></p><p><br>
The goal of this role is to ensure EROS Center&rsquo;s information and systems remain secure and protected, following the principles of availability, integrity, and confidentiality.</p><p></p><p><b><br>
Place of Performance</b></p><p>
The <b>Active Response Center (ARC) Analyst</b> shall perform services at the U.S. Geological Survey (USGS), Earth Resources Observation and Science (EROS) Center located 16 Miles Northeast of Sioux Falls, South Dakota.</p><p></p><p><b><br>
Hours of Operation</b></p><p>
The <b>Active Response Center (ARC) Analyst</b> shall perform duties Monday through Friday, except U.S. Federal Holidays. Hours to be determined.</p><p></p><p><b><br>
Summary of Responsibilities</b></p><p>
The <b>Active Response Center (ARC) Analyst</b> shall perform the following responsibilities:</p><ul><li>
Monitor networks for malicious activity using SIEM tools; investigate alerts and document activity in ticketing systems.</li><li>
Triage issues escalated to the information security team and ensure appropriate follow-up actions.</li><li>
Develop and maintain ARC documentation and processes.</li><li>
Monitor open-source intelligence for potential threats and take defensive actions.</li><li>
Run vulnerability scans, interpret results, and follow up with support teams.</li><li>
Collaborate with developers and analysts to advance automated tools and security processes.</li></ul><p></p><p><b><br>
Qualifications</b></p><p>
The <b>Active Response Center (ARC) Analyst</b> shall meet the following qualifications:</p><ul><li>
Working toward a degree in an IT-related field (experience may substitute at manager&rsquo;s discretion).</li><li>
Minimum of 1 year of directly related technical/professional experience.</li><li>
Strong understanding of information security principles and best practices.</li><li>
Good infrastructure and technology experience, including security operations.</li><li>
Excellent communication skills (written and verbal).</li><li>
Ability to prioritize workloads and seek guidance when needed.</li><li>
Willingness to work shifts, including nights, weekends, and holidays.</li></ul><p><b><i>
Desired Skills</i></b></p><ul><li>
Experience with ticketing/triage systems.</li><li>
Familiarity with SIEM tools and vulnerability scanning.</li><li>
Knowledge of open-source threat intelligence.</li><li>
Technical ability in Windows/Unix/Linux environments, Active Directory, networking systems.</li><li>
Experience with Amazon cloud hosting platforms, VMware virtualization, and malware analysis.</li></ul><p></p><p><b><br>
Security</b></p><p>
Employment is contingent upon the ability to pass a pre-employment drug test and a federal security investigation (background check) in order to obtain a U.S. Department of the Interior <b>Public Trust clearance</b> prior to start date. The background investigation reviews employment, criminal, financial, and personal history to ensure there are no outstanding violations. <b>Applicants must be a U.S. Citizen to work in support of a federal agency.</b></p><p></p><p><b><br>
Equal Opportunity Employer</b></p><p>
Montech Inc. is dedicated to the principles of equal employment opportunity (EEO) in any term, condition, or privilege of employment. The Company prohibits unlawful discrimination against applicants or employees on the basis of age (40 and over), race, color, religion, national origin, disability, genetic information, sexual identity, sexual orientation, pregnancy, veteran status, marital status, or any other status protected by federal, state or local laws.</p><p></p><p><br>
This job description is not all inclusive of the tasks that may be assigned to the <b><i>ACTIVE RESPONSE CENTER (ARC) ANALYST.</i></b></p></div>

Active Response Center (ARC) Analyst (Part Time)

Taraki

<div>
 Our client
 <strong>
  The Logic Design
 </strong>
 is looking for
 <strong>
  Call Center Agent
 </strong>
 in
 <strong>
  Lahore.
  <br/>
  <br/>
  Job Title:
 </strong>
 <strong>
  Call Center Sales Agents
 </strong>
 &ndash;
 <strong>
  Night Shift
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Location: Faisal Town, Near Jinnah Hospital, Lahore
  </li>
  <li>
   Shift: Night Shift (7:00 PM &ndash; 4:00 AM)
  </li>
  <li>
   Working Days: Monday to Friday (Weekends Off)
  </li>
  <li>
   Salary: PKR 50,000 &ndash; 100,000 (Based on Communication Skills &amp; Digital Marketing Knowledge)
  </li>
  <li>
   Campaign: USA-Based B2B Digital Marketing Outbound
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Overview
  <br/>
  <br/>
 </strong>
 We are looking for motivated and confident Call Center Sales Executives to join our growing team. The ideal candidate will be responsible for outbound B2B sales calls to USA-based businesses, introducing digital marketing services and generating sales opportunities.
 <br/>
 <br/>
 This role is perfect for fresh graduates and experienced call center sales professionals who want to build a strong career in international sales and digital marketing.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Make outbound sales calls to USA-based businesses
  </li>
  <li>
   Introduce and promote digital marketing services
  </li>
  <li>
   Generate qualified leads and close sales
  </li>
  <li>
   Build strong relationships with potential clients
  </li>
  <li>
   Achieve daily and monthly sales targets
  </li>
  <li>
   Maintain accurate records of calls and sales activities
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fresh graduates with excellent English communication skills are encouraged to apply
  </li>
  <li>
   1&ndash;3 years of call center or digital marketing campaign experience (Preferred)
  </li>
  <li>
   Fluent English speaking and strong persuasion skills
  </li>
  <li>
   Ability to work in night shift (7 PM &ndash; 4 AM)
  </li>
  <li>
   Immediate joiners preferred
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive Salary: PKR 50K &ndash; 100K
  </li>
  <li>
   High Sales Commissions
  </li>
  <li>
   Per-sale CASH bounty rewards
  </li>
  <li>
   Monthly performance bonuses
  </li>
  <li>
   Subsidized dinner
  </li>
  <li>
   Monthly team dinners &amp; outdoor activities
  </li>
  <li>
   Career growth opportunities
  </li>
  <li>
   Professional, positive &amp; toxic-free work environment
   <br/>
  </li>
 </ul>
</div>


Call Center Agents - The Logic Design

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Call Center Agents - The Logic Design