call center analyst

NTT DATA

<div>Req ID: 367706
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Call Center Analyst to join our team in Chicago, Illinois (US-IL), United States (US).
Job Description 
<ul><li>
Serves as back-up to the Service Center Manager including all related In-person escalations (General billing, FPC, UBR, etc.)</li><li>
Oversees the day-to-day operations of the CIT/WET team</li><li>
Facilitates CIT/WET meetings, reporting, follow-ups, and coordinating with other departments addressing and resolving customer inquiries and issues</li><li>
Provide guidance and support to team members, ensuring productivity targets are met</li><li>
Monitor and report on key performance indicators to Leadership</li><li>
Support FPC related issue via CIT including MIMO, processing/completing</li><li>
Organize and maintain records of CIT/WET efforts</li><li>
Ensure compliance with document retention policies if applicable.</li><li>
Facilitate clear and timely communication within the team</li><li>
Relay updates on policies, procedures, and applicable changes.</li><li>
Supports other Utility-Billing Supervisor escalations when needed</li><li>
Act as a liaison between teams and client</li><li>
Contributes to the development and delivery of applicable training programs for new and existing team members.</li><li>
Ensure team members are up to date on the latest policies and procedures.</li><li>
Conducts regular training assessments and adjust programs as needed.</li><li>
Present findings to leadership team for strategic decision-making.</li><li>
Implement escalation processes.</li><li>
Coordinate with various departments to resolve escalated issues.</li><li>
Provide feedback and coaching for continuous improvement.</li></ul> 
Minimum Requirements<div> 
<ul><li>
Minimum of 3 +years of experience in a contact center and/or customer service environment, including demonstrated familiarity with performance metrics related to Availability, Call Handling, and Quality Assurance.</li><li>
High school diploma or GED required.</li><li>
Language Requirement: Fluency in English (written and verbal).</li></ul> 
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $49,456 &ndash; $74,184. Actual compensation will depend on a number of factors, including the candidate&rsquo;s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&amp;D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.</div> 
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&amp;D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client&rsquo;s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.</div>

Call Center Analyst

WESCOM CREDIT UNION

<div>Please use Firefox or Chrome internet browser to complete this application<h2 class="jobSectionHeader">
Current Wescom Employees: Please visit the Career Center in Workday to search and apply for a current job opening.</h2><h2 class="jobSectionHeader">
We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience.</h2>
Salary Grade:
155N
Salary Pay Range for This Position:
$29.26 - $42.47<div>
POSITION SUMMARY:
As a multi-channel communication contact center, the Member Contact Center (MCC) is required to maintain a high and consistent level of member service that supports our strategic goals.
The Real Time Analyst is responsible for monitoring daily metrics and real time states of contact center representatives utilizing available workforce management tools. Responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are logged on and available to assist incoming calls, chats and emails. Monitor contact center inbound and outbound, scheduled and unscheduled as well as off phone activities for representatives in real time to ensure adherence to schedules. The Real Time Analyst will have system access to view daily performance compared to the Workforce Management (WFM) forecast. The actions and deliverables of this position directly influence the service level performance of service to our members and ultimately end user satisfaction.
Required to collaborate and communicate with Workforce Management and the MCC Assistant Manager-Operations to ensure understanding of metrics and provide tracking to support representative&rsquo;s attendance and adherence performance.
ESSENTIAL POSITION FUNCTIONS:
Manages the call volume, daily attendance, break and lunch schedules, team meetings and training as published by Workforce Management
Monitors and adjust resource work schedules to ensure adequate resource coverage and achieve service level targets
Administers volume contingency action plans as deemed necessary and appropriate.
Works closely with the operations team to analyze and help improve their delivery processes
Generates ideas for process and service improvement planning
Produces daily, biweekly and monthly internal reports
Answers Floor Monitor/Attendance Line Calls during shift as required
Provides assistance with the integration and implementation of new call center technologies.
Maintains proficiency in technology applications, including the operating system and ancillary systems. Must be knowledgeable with Excel. Contributes to organizational efforts in process improvements.
Ensures department compliance with audit and security standards, policies and procedures, and loss prevention measures. Maintains confidentiality of Credit Union and member records.
Communicates well, both verbally and in writing, effectively shares information and ideas with others, and demonstrates good listening skills.
Ensures individual appearance reflects the desired level of professionalism. Maintains the physical environment of the department according to Wescom standards.
Maintains good attendance and punctuality in adherence with Wescom policy.
EDUCATION, EXPERIENCE, SKILLS AND ABILITIES:
High School graduate.
Previous financial industry and customer service experience preferred.
Knowledgeable with industry standard call center metrics
Bachelor&rsquo;s Degree or Minimum of one year of experience in a multi-channel call center environment
Intermediate knowledge of various forecasting / scheduling software
Strong organizational skills; attention to detail and accuracy
Strong analytical and problem solving skills
Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
Ability to communicate call center data/forecasts to all levels of employees in an understandable fashion
Excellent communication skills, both written and oral. Possess good decision making and analytical skills, and ability to exercise good judgment. Ability to maintain confidentiality of credit union and member records.
COMPUTER SKILLS:
Proficient in Microsoft applications (Word, Excel, Outlook). Must be proficient in technology applications including the Credit Union&rsquo;s operating system and specialized software required for performance of position.
MATHEMATICAL SKILLS:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rates, ratios and percentages and to create and interpret bar graphs.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
This position may qualify as Remote or Hybrid with a home base at one of Wescom&rsquo;s offices. The Remote or Hybrid status may be discontinued by Wescom in its sole discretion at any time and for any reason or no reason, with or without notice by Wescom or Employee.
The work environment characteristics described here are representative of those an employee encounters while performing functions of this job.
The noise level in the work environment is moderately quiet. It is a non-smoking environment.
The above job requirements are representative of minimum levels of knowledge, skills, and abilities. The marginal functions have not been included. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related instructions and duties as requested by the supervisor and/or management.</div><h3 class="jobSectionHeader">
If you are applying for a Hybrid/Remote position, please note applicants are required to reside within our Wescom service areas which are defined as the following counties: Los Angeles, Orange, San Bernardino, Riverside, Ventura, Santa Barbara, San Diego, Imperial ,Fresno, Kern, Kings, Madera, Merced, Mariposa, Monterey, San Benito, San Joaquin, San Luis Obispo, Santa Cruz, Stanislaus and Tulare counties.</h3></div>

Member Contact Center Real Time Analyst

InnovAge

<div>Responsibilities:
<div>
The Senior Analyst, Contact Center Modeling &amp; Planning provides analytical support to InnovAge&rsquo;s contact center and operational teams through forecasting, capacity modeling, and initiative impact sizing. This role develops and maintains models that determine staffing requirements, workload projections, and operational performance expectations. The analyst partners with Operations, Finance, HR, and IT to support budget planning, call volume forecasting, and data driven decision-making.</div><div></div><div> 
This position is ideal for an experienced analyst with strong quantitative skills and proven experience in contact center forecasting or Workforce Management environments.</div><div></div><div> 
Essential Functions &amp; Responsibilities</div><div></div><div> 
Functional Category: Forecasting &amp; Workload Modeling</div><div>
Estimated % of Time: 35%</div><ul><li>
Create and maintain forecasting models for call volume, workload, service demand, and key operational drivers.</li><li>
Produce short-term, midterm, and long-range forecasts to support service levels, planning cycles, and budget inputs.</li><li>
Analyze historical trends, seasonality, routing impacts, and productivity to improve forecast accuracy.</li></ul><div>
Functional Category: Capacity &amp; Staffing Planning</div><div>
Estimated % of Time: 30%</div><ul><li>
Build staffing models incorporating AHT, shrinkage, adherence, occupancy, and productivity metrics.</li><li>
Produce weekly, monthly, and annual capacity plans that drive operational staffing decisions.</li><li>
Analyze variance between forecasted and actual performance and recommend adjustments to leadership.</li></ul><div>
Functional Category: Business Initiative Sizing &amp; Impact Analysis</div><div>
Estimated % of Time: 15%</div><ul><li>
Conduct scenario modeling to evaluate the impact of new initiatives, policy changes, and technology enhancements.</li><li>
Quantify workload, staffing, and cost impacts to support leadership decision-making.</li><li>
Provide concise, actionable insights supported by clear analytical rationale.</li></ul><div>
Functional Category: Analytics, Reporting &amp; Insights</div><div>
Estimated % of Time: 15%</div><ul><li>
Develop dashboards and reporting for forecasting accuracy, staffing efficiency, call-volume trends, and key operational KPIs.</li><li>
Provide executive-ready insights and recommendations that highlight risks, opportunities, and performance trends.</li><li>
Identify areas for process improvement and resource optimization.</li></ul><div>
Functional Category: Cross‑Functional Collaboration</div><div>
Estimated % of Time: 5%</div><ul><li>
Partner with Finance to support labor planning, budget cycles, and cost modeling.</li><li>
Collaborate with IT and data teams to ensure data integrity, routing logic accuracy, and reporting consistency.</li><li>
Work closely with Operations leaders and HR Recruiting to align models to real-time conditions and business priorities.</li></ul><div>
Travel Requirements</div><div></div><div> 
5% travel across centers and markets, including onsite meetings</div><div></div><div> 
Qualifications</div><div></div><div> 
Required</div><ul><li>
Bachelor&rsquo;s degree required in Business, Finance, Economics, Mathematics, Statistics, Data Analytics, Operations Management, Industrial Engineering, or a related field.</li><li>
5+ years in forecasting, Workforce Management, capacity planning, or operational analytics.</li><li>
Strong quantitative and modeling skills with advanced Excel proficiency.</li><li>
Experience working in contact center environments (multi-channel preferred).</li><li>
Ability to translate complex data into clear, actionable recommendations for leaders.</li><li>
Experience with WFM or forecasting tools (e.g., NICE, Verint, Calabrio).</li></ul><div>
Preferred</div><ul><li>
Master&rsquo;s degree required in Business, Finance, Economics, Mathematics, Statistics, Data Analytics, Operations Management, Industrial Engineering, or a related field.</li><li>
Experience supporting multi-site or high-volume operational functions.</li><li>
Background in business operations, FP&amp;A, or continuous improvement.</li><li>
Experience with SQL, Power BI, Tableau, or other analytics tools.</li><li>
Advanced experience creating or scaling capacity and forecasting models.</li></ul>
Benefits:
<div>
InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.</div><div></div><div> 
InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&amp;D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.</div><div></div><div> 
Applicants are considered until the position is filled.</div>
Posted Pay Range: $103,300 - $134,400 Additional Information:
<div>
Compensation Disclaimer</div><div>
The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.</div><div></div><div> 
Attention Florida Applicants 
This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. 
For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com</div><div></div><div> 
Agency Disclaimer</div><div>
InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.</div></div>

Senior Analyst, Contact Center Modeling & Planning

Montech Inc.

<div>Montech Inc. is a leader in business support solutions, offering professional and technical services for federal and state clients, tribal governments, and commercial customers. Headquartered in Albuquerque, New Mexico, Montech Inc. has employees who perform work in multiple states across the U.S. Established in 2011, we are a U.S. SBA 8(a) Program Graduate, a Minority Owned Business, Small Disadvantaged Business, Indian Small Business Economic Enterprise (ISBEE), and Woman-Owned Small Business. 
Overview
Montech Inc. is seeking a part‑time Active Response Center (ARC) Analyst to support the Center-wide Information Technology Team (CITT) at the USGS Earth Resources Observation &amp; Science (EROS) Center located in Sioux Falls, SD who will serve as a member of a 24x7 Security Operations Center (SOC) to provide technical support to organizations internal users of desktop applications and hardware. The ideal candidate will answer questions related to procedures, transactions, system status, interacting with network services and application developers in order to restore service, usability, and identify problems. Under direct supervision, perform routine assignments as an entry level professional. Develops core job competencies with existing procedures by solving standard problems. 
The goal of this role is to ensure EROS Center&rsquo;s information and systems remain secure and protected, following the principles of availability, integrity, and confidentiality. 
Place of Performance
The Active Response Center (ARC) Analyst shall perform services at the U.S. Geological Survey (USGS), Earth Resources Observation and Science (EROS) Center located 16 Miles Northeast of Sioux Falls, South Dakota. 
Hours of Operation
The Active Response Center (ARC) Analyst shall perform duties Monday through Friday, except U.S. Federal Holidays. Hours to be determined. 
Summary of Responsibilities
The Active Response Center (ARC) Analyst shall perform the following responsibilities:<ul><li>
Monitor networks for malicious activity using SIEM tools; investigate alerts and document activity in ticketing systems.</li><li>
Triage issues escalated to the information security team and ensure appropriate follow-up actions.</li><li>
Develop and maintain ARC documentation and processes.</li><li>
Monitor open-source intelligence for potential threats and take defensive actions.</li><li>
Run vulnerability scans, interpret results, and follow up with support teams.</li><li>
Collaborate with developers and analysts to advance automated tools and security processes.</li></ul> 
Qualifications
The Active Response Center (ARC) Analyst shall meet the following qualifications:<ul><li>
Working toward a degree in an IT-related field (experience may substitute at manager&rsquo;s discretion).</li><li>
Minimum of 1 year of directly related technical/professional experience.</li><li>
Strong understanding of information security principles and best practices.</li><li>
Good infrastructure and technology experience, including security operations.</li><li>
Excellent communication skills (written and verbal).</li><li>
Ability to prioritize workloads and seek guidance when needed.</li><li>
Willingness to work shifts, including nights, weekends, and holidays.</li></ul>
Desired Skills<ul><li>
Experience with ticketing/triage systems.</li><li>
Familiarity with SIEM tools and vulnerability scanning.</li><li>
Knowledge of open-source threat intelligence.</li><li>
Technical ability in Windows/Unix/Linux environments, Active Directory, networking systems.</li><li>
Experience with Amazon cloud hosting platforms, VMware virtualization, and malware analysis.</li></ul> 
Security
Employment is contingent upon the ability to pass a pre-employment drug test and a federal security investigation (background check) in order to obtain a U.S. Department of the Interior Public Trust clearance prior to start date. The background investigation reviews employment, criminal, financial, and personal history to ensure there are no outstanding violations. Applicants must be a U.S. Citizen to work in support of a federal agency. 
Equal Opportunity Employer
Montech Inc. is dedicated to the principles of equal employment opportunity (EEO) in any term, condition, or privilege of employment. The Company prohibits unlawful discrimination against applicants or employees on the basis of age (40 and over), race, color, religion, national origin, disability, genetic information, sexual identity, sexual orientation, pregnancy, veteran status, marital status, or any other status protected by federal, state or local laws. 
This job description is not all inclusive of the tasks that may be assigned to the ACTIVE RESPONSE CENTER (ARC) ANALYST.</div>

Active Response Center (ARC) Analyst (Part Time)

HCA Healthcare

<div><h5 class="jobSectionHeader">Introduction</h5><h3 class="jobSectionHeader">
This position is located on site at the HCA Capital View Building located at 1100 Dr MLK Jr Blvd, Nashville, TN 37203</h3>
After a period of time this position can become a hybrid - 2 days work from home
Do you want to join an organization that invests in you as a Senior Product Analyst? At Parallon, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.<h5 class="jobSectionHeader">
Benefits</h5>
Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing 
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) 
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock 
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance. 
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more 
</li><li>
Consumer discounts through Abenity and Consumer Discounts 
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships 
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships) 
</li><li>
Colleague recognition program 
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) 
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
You contribute to our success. Every role has an impact on our patients&rsquo; lives and you have the opportunity to make a difference. We are looking for a dedicated Senior Product Analyst like you to be a part of our team.<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5>
The Senior Genesys Product Analyst is responsible for supporting CSO and our Genesys CX platform. The primary function of this role is to serve as a product subject matter expert, and liaison between CSO and business partners in support of revenue our Genesys CX platform. A background and operational experience in Contact Center and Healthcare Contact Center technologies is desirable but not required. Success in this position also includes building strong working relationships with business partners, project teams, and other Parallon and HCA teams.
In this role you will:<ul><li>
Supports the efforts in all matters related to the Genesys CX Platform.</li><li>
Elicits and documents business, user, functional and non-functional requirements</li><li>
Analyzes current or potential business processes and reviews existing information systems to identify opportunities for improvement</li><li>
Designs and implements reports, maps/flowcharts, and screen layouts to improve business processes and workflow</li><li>
Supports operational applications within the business and other IT areas by providing status and recommending solutions &bull; Assist management in prioritization of work efforts/tasks and ensuring risks/issues are communicated appropriately</li><li>
Identifies impact to other solutions or projects, and works with other Business Analysts, Product Analysts and/or stakeholders to identify options and recommendations</li><li>
Provides operational support (Tier 2) for applications, supporting the business and other IT areas by providing status and recommending solutions where there are system issues and coordinating resolution of issues with CSS and development</li><li>
Possess excellent communication and presentation skills</li><li>
Drive business centric collaboration with stakeholders, business users, and technical solution providers to understand business needs</li><li>
Evaluate business processes and lead solution definition (workflow, technology, data, etc.) to support business goals and initiatives</li><li>
Facilitate the definition and analysis of business needs and requirements for new and/or enhanced products, services, or optimized business processes</li><li>
Coordinates and assists in prioritizing new enhancement requests through user story reviews</li><li>
Assist with QA and User Acceptance Testing, prioritizing gaps and negotiating between the business and technical solution providers to gain product acceptance</li><li>
 Assists the QA team in creating Test Cases to ensure that all scenarios/requirements are covered</li><li>
Manage changes to the solution requirements, assessing the impact of requirement changes, and ensuring appropriate approval of those changes
</li></ul>Qualifications:<ul><li>
5 + years of related experience</li><li>
Bachelors degree preferred</li><li>
Full understanding of the Software Development Lifecycle</li><li>
Experience working in an agile environment</li><li>
Experience working both independently and in a team-oriented/collaborative environment</li><li>
Experience modeling business processes using industry recognized notations</li><li>
Contact Center experience
</li><li>Excellent communication skills, including the ability to communicate at multiple levels of the organization</li><li>
Strong analytical &amp; problem solving skills
</li></ul>Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. 
&quot;Good people beget good people.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Senior Product Analyst opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
#PAR-AFHP</div>

Senior Product Analyst Contact Center

Taraki

<div>
 Our client
 
 The Logic Design
 
 is looking for
 
 Call Center Agent
 
 in
 
 Lahore.
 
 
 Job Title:
 
 
 Call Center Sales Agents
 
 &ndash;
 
 Night Shift
 
 
 
 <ul>
 <li>
 Location: Faisal Town, Near Jinnah Hospital, Lahore
 </li>
 <li>
 Shift: Night Shift (7:00 PM &ndash; 4:00 AM)
 </li>
 <li>
 Working Days: Monday to Friday (Weekends Off)
 </li>
 <li>
 Salary: PKR 50,000 &ndash; 100,000 (Based on Communication Skills &amp; Digital Marketing Knowledge)
 </li>
 <li>
 Campaign: USA-Based B2B Digital Marketing Outbound
 
 
 
 </li>
 </ul>
 
 Job Overview
 
 
 
 We are looking for motivated and confident Call Center Sales Executives to join our growing team. The ideal candidate will be responsible for outbound B2B sales calls to USA-based businesses, introducing digital marketing services and generating sales opportunities.
 
 
 This role is perfect for fresh graduates and experienced call center sales professionals who want to build a strong career in international sales and digital marketing.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Make outbound sales calls to USA-based businesses
 </li>
 <li>
 Introduce and promote digital marketing services
 </li>
 <li>
 Generate qualified leads and close sales
 </li>
 <li>
 Build strong relationships with potential clients
 </li>
 <li>
 Achieve daily and monthly sales targets
 </li>
 <li>
 Maintain accurate records of calls and sales activities
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Fresh graduates with excellent English communication skills are encouraged to apply
 </li>
 <li>
 1&ndash;3 years of call center or digital marketing campaign experience (Preferred)
 </li>
 <li>
 Fluent English speaking and strong persuasion skills
 </li>
 <li>
 Ability to work in night shift (7 PM &ndash; 4 AM)
 </li>
 <li>
 Immediate joiners preferred
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary: PKR 50K &ndash; 100K
 </li>
 <li>
 High Sales Commissions
 </li>
 <li>
 Per-sale CASH bounty rewards
 </li>
 <li>
 Monthly performance bonuses
 </li>
 <li>
 Subsidized dinner
 </li>
 <li>
 Monthly team dinners &amp; outdoor activities
 </li>
 <li>
 Career growth opportunities
 </li>
 <li>
 Professional, positive &amp; toxic-free work environment
 
 </li>
 </ul>
</div>

Call Center Agents - The Logic Design

J. David Tax Law, LLC

OVERVIEW:The Debt Analyst is the first point of contact for all inbound telephone contacts from J. David Tax Law prospects and clients. With an intent focus on being &ldquo;client-centric,&rdquo; the Debt Analyst must provide a world class &ldquo;first impression lasting impression&rdquo; through calm, confident, compassionate, and emphatic interactions. The Debt Analyst thinks quickly on their feet by quickly qualifying contacts through direct and assertive questioning to determine if the J. David Tax Law Tax Advisory Team can assist them with their IRS and/or state tax debt issue.RESPONSIBILITIES:<ul><li>Efficiently monitor and respond to leads in a timely manner.</li><li>Professionally introduce all inbound telephone leads with designated warm greeting.</li><li>Field and professionally interact with all inbound telephone leads to determine whether the Tax Advisory Team can support the prospective client&rsquo;s issue(s).</li><li>Field and professionally interact to existing client calls by evaluating their respective issue before warmly transferring the call to the appropriate attorney or legal assistant.</li><li>Adhere to Tax Advisory Team word tracks and call scripts.</li><li>Motivate and inspire.</li></ul>QUALIFICATIONS:<ul><li>Proficient written and verbal communication, exemplifying professional, assertive and confident telephone etiquette.</li><li>Self-motivated and self-directed in job-related tasks and performance.</li><li>Dependable and accountable with the ability to work independently.</li><li>Attention to detail, especially as it relates to documentation.</li><li>Must be client-centric and customer service focused.</li><li>Familiarity with taxes and tax debt industry a plus.</li><li>Previous high volume inbound/outbound call center experience required.</li><li>Must be organized, with the innate ability to prioritize and multi-task.</li><li>Ability to perform efficiently under periods of stress and pressure while retaining confidence and composure.</li><li>Basic computer literacy and navigational ability (Microsoft Suite, including Word, Excel, Adobe Acrobat).</li><li>Bilingual in Spanish is preferred.</li></ul>Job Type: Full-timePay: $19.00 - $21.00 per hourBenefits:<ul><li>Dental insurance</li><li>Disability insurance</li><li>Health insurance</li><li>Life insurance</li><li>On-the-job training</li><li>Paid sick time</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>inbound/outbound call: 3 years (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: In person

Debt Analyst

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