call center analyst

Department of Health Care Services

<p></p><div><div><div><div><div><div><div><div><div><div><div><div><p>Department of Health Care Services
</p></div><div><div><div>JC-521098 </div><ul><li></li></ul><div>Call Center Analyst
<br>
ANALYST I
</div></div><p>$3,861.00 - $6,276.00 per Month<br>
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
</p><p><b>Final Filing Date: </b><b>6/22/2026</b><b><br>
</b></p></div></div></div></div></div><div></div><div><div><p>Job Description and Duties</p>
<p></p><div><b>Why Join DHCS?</b></div><div></div><div><br>
The Department of Health Care Services (DHCS) is the backbone of California&rsquo;s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!</div><div><b><br>
About this Role:</b><br>
<br>
The role of the Analyst I, under supervision of the Supervisor I, performs a variety of tasks to carry out the duties and functions associated with the Ombudsman Office. The Analyst I will receive close supervision from the Supervisor I and will assist the lead's and other staff within the unit. Initially, in a learning capacity, the incumbent will perform the less complex assignments and as incumbent progresses, will be assigned the full range of duties associated with the position.<b><br>
</b></div><div></div><div>This classification was previously known as the Staff Services Analyst classification and is now referred to as the Analyst I classification, effective January 1, 2026.</div><div></div><div><br>
Have questions and/or need assistance? Contact recruit@dhcs.ca.gov, we are here to help walk you through the state hiring process!</div><br>
<p></p>
</div><p></p><div><p>Working Conditions</p>
<p></p><p>Please see the Telework and Salary Information section below for telework, reporting location, and temporary statewide salary reduction details.</p><br>
</div></div><p></p><div><div>
</div></div><div><div><p>Position Details</p>
<div><div><div><b>Job Code #:</b> </div><div>JC-521098
</div></div><div><div><b>Position #(s):</b>
</div><div><div>805-158-5157-XXX</div>
</div></div><div><div><div><b>Working Title:</b> </div><div><b>Call Center Analyst</b>
</div></div></div><div><div><b>Classification:</b> </div><div>ANALYST I
<div>$3,861.00 - $4,839.00 A
</div><div>$4,181.00 - $5,233.00 B
</div><div>$5,014.00 - $6,276.00 C
</div>New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
</div></div><div></div><div><div><b># of Positions:</b> </div><div>Multiple
</div></div><div><div><b>Work Location:</b> </div><div>Sacramento County
</div></div><div><div><b>Telework:</b> </div><div>Telework
</div></div><div><div><b>Job Type:</b> </div><div>Permanent, Full Time
</div></div></div></div><div><p>Department Information</p>
<div><div>DHCS&rsquo; purpose is to provide equitable access to quality health care leading to a healthy California for all.</div><div></div><div><br>
DHCS is a dynamic organization with ambitious goals and talented, committed employees. We work hard every day to fulfill our vital responsibility to support the delivery of quality health care to Californians. DHCS is committed to addressing disparities within our organization and in our communities through efforts toward greater diversity, equity, and inclusion. This is accomplished, in part, by a commitment toward employing a diverse workforce that reflects the many communities we serve, and by promoting and enforcing equal employment opportunity.</div><div><br>
</div><div>Take a look at some of DHCS' recent projects and happenings that our Department has accomplished in the DHCS Newsroom.</div><br>
<div></div>
</div></div></div><div></div><div><div><p>Special Requirements</p>
<div></div><div><div><b>Simple Application Steps</b></div><div></div><div><br>
If you are interested in this position, complete the following simple steps:</div><div></div><div><br>
<ul><li>Review the education and experience minimum qualifications (MQ&rsquo;s) of the Analyst I CalCareers. See the Minimum Requirements section above.</li><li>
</li><li>
Submit your application package with all required documents, which include the statement of qualifications - see the &quot;Required Application Package Documents&quot; section below.</li><li>
Once you have applied, take the Analyst I Examination. CalCareers</li></ul></div><br>
<div></div><div>This recruitment may be used to fill other vacancies.</div><div></div><div><b><br>
Statement of Qualifications Requirement Section:</b></div><div></div><div><br>
Applicants must include a Statement of Qualifications (SOQ) for this recruitment. The SOQ is a narrative discussion prepared by the applicant describing how the applicant&rsquo;s skills, knowledge, abilities, education, training, and experience, qualify them for the position. The SOQ serves as documentation of each candidate&rsquo;s ability to present information clearly and concisely in writing. DHCS will not consider applicants who fail to provide an SOQ with their application. Resumes do not take place of the SOQ.<br>
<br>
Please be sure to add your name and job control number to the SOQ. Do not exceed one page. Please use Arial font size 12.</div><div>
<ul><li>Can you describe your experience interacting with the public and while providing good customer service</li><li>
Can you describe your experience working with Medi-Cal, health insurance programs, or in a call center environment?</li></ul></div><br>
</div></div><div></div><br>
<br>
<div><p>Application Instructions</p>
<div><p>Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
</p>Final Filing Date: 6/22/2026
<p><b>Who May Apply</b></p>
<div>Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.
<br>
<br>
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
</div><p><b>How To Apply</b></p>
<div>Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:<br>
<div><p><b>Address for Mailing Application Packages</b></p>
<p>You may submit your application and any applicable or required documents to:</p><br>
<div></div><div><div><div>Department of Health Care Services
</div><div>Mailing
</div><div>Attn: Certification Technician JC-500152
</div><div>M.S. 1300
</div><div>P.O. Box 997411
</div><div>Sacramento, CA 95899-7411
</div></div></div></div><div><p><b>Address for Drop-Off Application Packages</b></p>
<p>You may drop off your application and any applicable or required documents at:</p><br>
<div></div><div><div><div><div>Department of Health Care Services
</div><div>Mailing
</div><div>Certification Section JC-500152
</div><div>M.S. 1300
</div><div>P.O. Box 997411
</div><div>Sacramento, CA 95899-7411
</div><div>Monday &ndash; Friday (excluding holidays)
</div><div>08:00 AM - 04:00 PM
</div></div></div></div></div></div><p><b>Required Application Package Documents</b></p>
<p>The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
</p><ul><li>Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.</li>
<li>Resume is optional. It may be included, but is not required.</li>
<li>Statement of Qualifications - See Statement of Qualifications Section.</li>
</ul></div>Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
</div></div></div><div><p>Desirable Qualifications</p>
<div>In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
</div><div><br>
Ability to:<div><br>
Customer service experience</div><div>
Call Center/ Phone experience</div><div>
Strong interpersonal communication skills</div><div>
Strong verbal and writing skills</div><div>
Insurance or Medi-Cal background preferred</div>
</div></div><div><p>Benefits</p>
<div><p>DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:</p><ul>
<li>Continuous and ongoing training</li><li>
Diversity, Equity, and Inclusion program activities</li><li>
Employee Assistance Program (EAP)</li></ul><br>
<div><br>
Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:</div><ul>
<li>Medical, including health, dental, and vision insurance.</li><li>
Paid Holidays and vacation/leave</li><li>
Defined retirement program</li><li>
Savings Plus Program (401(k), 457)</li><li>
Medical/Dependent Care Reimbursement Accounts</li></ul><br>
<div><br>
Full benefits information can be found on CalHR's California State Civil Service Employee Benefits Summary</div><p><br>
DHCS 2023-2027 Strategic Plan provides more information about our commitment to serving Californians and organizational excellence.</p><div>
We need your help! Please let us know how you heard about our position by taking this brief optional survey: SurveyMonkey link. This survey is not required to be considered for this position.</div>
</div></div><div><p>Contact Information</p>
<div><p>The Hiring Unit Contact is available to answer questions regarding the position or application process.
</p><p><b>Hiring Unit Contact:
</b><br>
Alyssa Ringor<br>
(916) 633-0176<br>
alyssa.ringor@dhcs.ca.gov
</p><div><p>Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
</p><b>EEO Contact:</b><br>
EEO Officer<br>
(916) 440-7370<br>
civilrights@dhcs.ca.gov
</div><p>California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
</p></div></div><div><p>Telework and Salary Information</p>
<p></p><div><b>Telework:</b> This position is currently eligible for 100% telework. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS&rsquo; Telework Program and Government Code sections 14200 &ndash; 14203. Telework is available to California residents, and proof of residency may be required.</div><div></div><div><br>
Business travel may be required, and reimbursement considers an employee&rsquo;s designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.</div><div></div><div><br>
This position is located in the, Managed Care Contract Oversigh Branch, Office of the Ombudsman Section, Office of the Ombudsman Unit B, at 1501 Capitol Avenue, Sacramento, CA.<br>
</div><p><b>Salary:</b> Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the temporary Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee receive a temporary reduction in pay in exchange for PLP 2025 leave credits. The temporary salary reduction percentage and the number of PLP 2025 leave credits are based on the position&rsquo;s associated bargaining unit. The salary range(s) included in this job advertisement do not include the temporary salary reduction. Please reach out to the hiring unit contact listed on this job advertisement for details.</p>
</div><p></p><div><p>Additional Information</p>
<p></p><div>Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.</div><div></div><div><br>
Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.</div><div></div><div><br>
Applicants must state their basis of eligibility (List Eligibility, Lateral Transfer, Reinstatement, T&amp;D, or Surplus/SROA), and the Job Control (JC) number and/or position number in the &ldquo;Examination(s) or Job Title(s), For Which You Are Applying&rdquo; section on the STD. 678. Surplus/SROA candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e., social security number, date of birth, etc.) as well as any information regarding your LEAP eligibility and/or exam scores from your documents prior to submission.</div><div></div><div><br>
All information on the Employment Application (STD 678) must be completed. Applicants should include all employment history on the Employment Application (STD 678), including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Resumes or other documents may not be substituted for the Employment Application (STD 678).</div><div><br>
</div><div>If applying electronically, please note that CalCareers no longer allows applicants to withdraw their applications. If you need assistance to withdraw your application, please contact the Recruitment Section at recruit@dhcs.ca.gov. For all other questions regarding your CalCareer account, please contact CalHR&rsquo;s CalCareers Unit at (866) 844-8671 or calcareer@calhr.ca.gov.<br>
</div></div><p></p><br>
<div><div><p>Equal Opportunity Employer</p>
<p>The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
</p><p>It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
</p></div></div></div></div></div></div><p></p><div><div><b>Application Methods:
</b><div>Electronic (Using your CalCareer Account)</div>
<div>By Mail</div>
<div>Drop-off</div></div></div></div></div><div></div>

ANALYST I

Liberty Personnel Services, Inc.

<div>
 Job Details:
 <br/>
 <br/>
 My client is seeking someone to serve in the capacity of Help Desk Support Analyst. The position is needed due to growth and high call volume. This role will be 1st shift EST and will be fully remote.
 <br/>
 <br/>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 Technical support of Network, Desktop and Applications.
 <br/>
 <br/>
 Strong troubleshooting skills.
 <br/>
 <br/>
 Ability to follow strict escalation procedures.
 <br/>
 <br/>
 Excellent Documentation and Communication.
 <br/>
 <br/>
 Ability to work with minimal supervision.
 <br/>
 <br/>
 <strong>
  Required Skills:
  <br/>
  <br/>
 </strong>
 Help Desk Call Center
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 <br/>
 Healthcare Environment
 <br/>
 <br/>
 Active Directory
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 <br/>
 MS Windows 7 &amp; 8.
 <br/>
 <br/>
 MS Office 2003/2007/2010.
 <br/>
 <br/>
 Email Administration (MS Outlook).
 <br/>
 <br/>
 Edgar Unthank
 <br/>
 <br/>
 300 Conshohocken State Road | Conshohocken, PA 19428
 <br/>
 <br/>
 Direct Line: 484.238.1943
 <br/>
 <br/>
 edgar@libertyjobs.com www.libertyjobs.com
 <br/>
 <br/>
 www.linkedin.com/in/edgarunthank
 <br/>
 <br/>
 #IT
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 <br/>
 #remote
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 <br/>
 #midsenior
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 <br/>
 <br/>
</div>


Help Desk Support Analyst Remote

Cawley & Bergmann, LLC.

<div><h1 class="jobSectionHeader"><b>Mid-Level Data Analyst</b></h1><p>
Collections AnalyticsData Management</p><p>
Newark, NJ or Jacksonville, FL Full-Time | On-Site</p><h2 class="jobSectionHeader"><b>
About National Recovery Associates</b></h2><p>
National Recovery Associates (NRA) is a nationally recognized accounts receivable management company specializing in consumer collections, legal recovery, judgment enforcement, portfolio management, and recovery analytics.</p><p>
We use data to drive collection strategy, improve operational performance, and maximize portfolio results.</p><h2 class="jobSectionHeader"><b>
Important Requirement</b></h2><p><b>
This is not a general Data Analyst position.</b></p><p>
To be considered, candidates must have at least <b>2 years of experience supporting collections, recovery operations, debt buying, legal collections, or financial services.</b></p><p>
Candidates without collections-related experience are unlikely to be successful in this role.</p><h2 class="jobSectionHeader"><b>
What You'll Do</b></h2><ul><li>
Analyze collector, team, and portfolio performance</li><li>
Monitor liquidation rates, recovery trends, and KPIs</li><li>
Build reports, dashboards, and scorecards</li><li>
Manage data imports, exports, and portfolio files</li><li>
Perform data validation and reconciliation</li><li>
Support inventory strategy and operational reporting</li><li>
Identify opportunities to improve recovery performance</li></ul><h2 class="jobSectionHeader"><b>
Required Experience</b></h2><p>
Consumer Collections</p><p>
Debt Buying</p><p>
Recovery Operations</p><p>
Legal Collections</p><p>
Call Center Operations</p><p>
Financial Services</p><h2 class="jobSectionHeader"><b>
Technical Skills</b></h2><ul><li>
SQL</li><li>
Power BI</li><li>
Advanced Excel</li><li>
Data ImportsExports</li><li>
ETL Processes</li><li>
Data Validation</li></ul><h2 class="jobSectionHeader"><b>
What We're Looking For</b></h2><ul><li>
Strong analytical and problem-solving skills</li><li>
Experience supporting collections operations</li><li>
Ability to turn data into actionable business recommendations</li><li>
Strong attention to detail and data accuracy</li><li>
Ability to work independently in a fast-paced environment</li></ul><h2 class="jobSectionHeader"><b>
Why Join NRA?</b></h2><ul><li>
Work directly with Executive Leadership</li><li>
Support high-impact collections and recovery initiatives</li><li>
Influence operational strategy and business decisions</li><li>
Growth opportunity into a Senior Data Analyst role</li><li>
Competitive compensation and benefits</li></ul><p>
If you have a collections background and know how to use data to improve performance, we'd love to hear from you.</p></div>

Mid-Level Data Analyst

National Recovery Associates

Data Analyst – Collections & Recovery Operations

IntouchCX

About IntouchCX
<br><br>
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
<br><br>
About the Job
<br><br>
We’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments.
<br><br>
As Real Time Analyst, You Will…
<br><br>
<ul>
<li>Evaluate large amounts of data</li>
<li>Communicate data in a clear and concise manner to Management Teams, Team Leaders and team members</li>
<li>Adjust staffing and scheduling according to changing needs of the business</li>
<li>Solicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes to clients</li>
<li>Monitor schedules and escalate issues regarding attendance adherence</li>
<li>Work with team members to ensure they know their statistics related to the schedule</li>
</ul>
As Real Time Analyst, You Have…
<br><br>
<ul>
<li>High school diploma or equivalent (required)</li>
<li>Some post-secondary or completion of post-secondary schooling (preferred)</li>
<li>Good communication skills</li>
<li>Advanced knowledge of MS Word and Excel</li>
<li>Adaptability to learn a variety of software programs</li>
<li>A high level of accuracy with regards to data entry</li>
<li>Strong analytical and problem solving skills</li>
<li>Willingness to learn and adapt to working in a new environment</li>
<li>The ability to multitask and self-manage your work day</li>
</ul>


Real Time Analyst

Ochsner Health

<div><p><b>We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, </b><b>and innovate. We believe</b><b> that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.
</b></p><p></p><p><b>At Ochsner, whether you work with patients </b><b>every day</b><b> or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!</b></p><p></p>
This job welcomes and connects the consumer to the health system. Handles acquisition, front door navigation, care coordination and transitions of care. Delivers excellent care and meets the unique care needs for various segments of patient populations that interact with the health system. Takes incoming contacts (including but not limited to: calls, live chats, emails, texts), and determines correct pathway and next steps for patient. Coordinates with clinic partners if access barriers exist to get the patient what they need. Develops and fosters interpersonal relationships with stakeholders inside and outside of team by offering patient focused solutions and demonstrating an elevated level of attention, care and follow up to close customer service loop. Creates opportunities and options for patients by addressing preventive care screenings and annual appointments.<p><b>
CAC; rotating Saturdays 7am-3:30pm</b></p><p></p><p><b>
Job Description</b></p><p>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.</p><p></p><p>
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.</p><p></p><p><b>
Education
</b></p><p>Required &ndash; High school diploma or equivalent.</p><p>
Preferred &ndash; Bachelor&rsquo;s degree.</p><p></p><p><b>
Work Experience</b></p><p>
Required &ndash; Four years of experience in customer service, appointment coordinator or another related field.</p><p></p><p><b>
Knowledge Skills and Abilities (KSAs)</b></p><ul><li>
Excellent critical thinking skills.</li><li>
Ability to maintain a patient/consumer focused approach in all interactions.</li><li>
Ability to solve potentially complex navigation problems.</li><li>
Proficient in navigating and managing multiple systems.</li><li>
Excellent interpersonal skills and ability to manage multiple stakeholders.</li><li>
Ability to use appropriate judgement on when to employ non-traditional, effective solutions to fully resolve stakeholders needs.</li><li>
Proficiency in technology applications and various software packages specific to role.</li><li>
Ability to prioritize, organize and coordinate multiple work assignments in a fast-paced environment.</li></ul><p></p><p><b>
Job Duties</b></p><ul><li>
Maintains a patient/consumer focused approach in all interactions while engaging in holistic coordination of care for consumers by optimizing patient care setting and matching right setting/right time.</li><li>
Manages patient egresses, including but not limited to phone, email, text, live-chat, etc.</li><li>
Delivers first contact resolution provides the patient with right care outcome.</li><li>
Responds to patient and provider request with a focus on transforming experience by building trust and rapport.</li><li>
Provides timely and effective resolutions that exceed stakeholder expectations.</li><li>
Develops and fosters interpersonal relationships with stakeholders inside and outside of team by proactively offering patient focused solutions and demonstrating an elevated level of attention, care and follow up to close customer service loop.</li><li>
Navigates escalations to clinic partners with poise and skill to resolve patient issues.</li><li>
Navigates and flexes between the varying needs of patient segments to eliminate barriers to efficient delivery of care.</li><li>
Identifies system service delivery problems and potential solutions for effective patient management interventions.</li><li>
Serves as liaison with medical staff, nursing staff and ancillary department staff to eliminate barriers to ensure delivery of care.</li><li>
Serves as a subject matter expert and brand ambassador for our service line focuses on retention by creating opportunities and options for patients by addressing preventive care screenings and annual appointments.</li><li>
Performs other related duties as assigned.</li></ul><p></p><p>
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.</p><p>
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.</p><p></p><p>
This employer maintains and complies with its Compliance &amp; Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.</p><p>
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.</p><p></p><p><b>
Physical and Environmental Demands</b></p><p>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p></p><p>
Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.</p><p></p><p>
Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.</p><p>
The incumbent has no occupational risk for exposure to communicable diseases.</p><p></p><p>
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.</p><p></p><p><b>
Are you ready to make a difference? Apply Today!</b></p><p></p><p><b><i>
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.</i></b></p><p></p><p><b><i>
Please refer to the job description to determine whether the position you are interested in is remote or on-site.</i></b> <i>Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.</i></p><p></p><p><b><i>
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Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.</p></div><p></p>

Access Liaison- Call Center- Mid Shift

<div>
 <p>
  <strong>
   MIS Analyst | Contact Center
  </strong>
 </p>
 <p>
  As an
  <strong>
   MIS Analyst
  </strong>
  , you are responsible for managing, analyzing, and delivering accurate data insights that support operational decision-making and performance optimization within the contact center.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Generate, maintain, and distribute daily, weekly, and monthly MIS reports for contact center operations
  </li>
  <li>
   Analyze performance metrics such as AHT, SLA, FCR, occupancy, shrinkage, and agent productivity
  </li>
  <li>
   Develop and automate reports using Excel (advanced functions, PivotTables, dashboards) and other reporting tools
  </li>
  <li>
   Monitor real-time and historical data to identify trends, gaps, and opportunities for improvement
  </li>
  <li>
   Ensure data accuracy, integrity, and consistency across all reporting systems
  </li>
  <li>
   Support stakeholders (Operations, QA, WFM, and Management) with actionable insights and customized reports
  </li>
  <li>
   Create and maintain dashboards to visualize KPIs and operational performance
  </li>
  <li>
   Conduct root cause analysis on performance deviations and recommend corrective actions
  </li>
  <li>
   Work closely with cross-functional teams to enhance data reporting processes and efficiency
  </li>
  <li>
   Handle ad-hoc reporting requests and provide timely data-driven insights
  </li>
  <li>
   Maintain databases and ensure proper documentation of reporting processess
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   .
  </strong>
 </p>
 <p>
  <strong>
   Qualification
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Business Administration, Computer Science, Statistics, or related field
  </li>
  <li>
   Experience in a contact center environment
  </li>
  <li>
   Advanced proficiency i
   <strong>
    n Microsoft Exc
   </strong>
   el (VLOOKUP, Pivot Tables, Macros is a plus)
  </li>
  <li>
   Familiarity with reporting tools such as Power BI, Tableau, or similar platforms.
  </li>
  <li>
   Strong analytical, problem-solving, and data interpretation skills.
  </li>
  <li>
   High attention to detail and ability to manage large datasets accurately.
  </li>
  <li>
   Good communication skills to present insights to stakeholders.
  </li>
 </ul>
 <p>
 </p>
</div>


Management Information System Executive

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