call center assistant

Fusion BPO Services

<div>Are you looking for call center assistant manager jobs in Kolkata where you can lead teams, guide performance, and support day-to-day operations? Fusion CX is hiring an Assistant Manager for our Bot Operations process in Kolkata. This role is ideal for individuals who enjoy team leadership, coaching, and delivering strong operational outcomes.
<h2 class="jobSectionHeader">Job Description:</h2>
About the Role 
As an Assistant Manager &ndash; Bot Operations, you will oversee teams of employees, motivate them to complete their daily responsibilities, and ensure tasks are aligned with organizational goals. You will train team members, assign daily objectives, develop productivity-focused strategies, and collaborate with management to help achieve business targets.
Key Responsibilities
<ul><li>Manage the day-to-day activities of the team.</li>
<li>Motivate team members to achieve organizational goals.</li>
<li>Develop and implement timelines to achieve operational targets.</li>
<li>Delegate tasks effectively to team members.</li>
<li>Conduct training sessions to maximize team performance and potential.</li>
<li>Empower employees with improved product knowledge, confidence, and communication skills.</li>
<li>Conduct monthly and quarterly performance reviews.</li>
<li>Support company growth by building a successful and high-performing team.</li>
<li>Maintain a positive and inspiring work environment.</li>
<li>Develop strategies that help the team reach project goals.</li>
<li>Determine project timelines and monitor progress to ensure on-schedule delivery.</li>
<li>Provide clear instructions and communication to all team members.</li>
<li>Manage day-to-day workflow and operational requirements.</li>
<li>Create and distribute reports to update management on team progress.</li>
</ul>Job Requirements:
<ul><li>Education: Graduation.</li>
<li>Strong leadership and team-management skills.</li>
<li>Ability to train, motivate, and guide team members.</li>
<li>Excellent communication and coordination abilities.</li>
<li>Organized, proactive, and able to manage multiple tasks effectively.</li>
</ul>Why Join Fusion CX Kolkata?
Grow your leadership career in a dynamic operations environment.
<ul><li>Strengthen your team-management, coaching, and performance-delivery skills.</li>
<li>Work closely with operations leadership to support productivity and operational success.</li>
<li>Build a long-term career with clear growth opportunities in Kolkata and West Bengal.</li>
</ul>If you&rsquo;re seeking assistant manager jobs in Kolkata call centres or global BPOs or looking for leadership roles in operations, apply now and grow your career with Fusion CX.</div>

Assistant Manager – Bot Operations – Kolkata, India

American Hospital Dubai

Manages the day-to-day operations of the American Hospital Dubai's Medical Imaging - Call Centre Department. Oversees the scheduling of imaging appointments, responds to patient and physician inquiries, coordinates pre-authorisations, and ensures timely communication. Ensures that the call centre team delivers a high standard of service that aligns with American Hospital Dubai's mission and values, contributing to a seamless patient experience and efficient imaging workflow. Responsibilities <ul><li>Leads the Medical Imaging Call Center, overseeing scheduling, patient inquiries, and coordination to ensure a seamless patient experience and optimal workflow across all imaging sites.</li><li>Manages daily operations to ensure all incoming calls are handled professionally and promptly, and that imaging appointments are scheduled accurately and per hospital and clinical protocols.</li><li>Ensures customer service excellence through prompt response times, service consistency, and adherence to patient care standards.</li><li>Develops and monitors key performance indicators (KPIs), including call handling metrics, appointment booking rates, service levels, and patient satisfaction.</li><li>Implements standardised call handling and scheduling protocols across all imaging sites to ensure consistency and operational efficiency.</li><li>Coordinates closely with imaging technologists, radiologists, and reception staff to confirm modality-specific appointment requirements and patient preparation instructions.</li><li>Ensures urgent and STAT imaging requests are prioritised and processed efficiently in collaboration with clinical teams.</li><li>Monitors service delivery metrics such as call wait times, abandonment rates, first-call resolution, and booking accuracy.</li><li>Reviews patient complaints, service incidents, and near misses; investigates issues and implements corrective actions per hospital policy.</li><li>Maintains full compliance with hospital, DHA, and regulatory policies related to safety, infection control, data confidentiality, and service quality.</li><li>Leads performance improvement initiatives targeting imaging operations, call center workflows, and the patient experience.</li><li>Trains and supervises call center staff, ensuring comprehensive knowledge of imaging procedures, scheduling protocols, and customer service standards.</li><li>Conducts performance evaluations, provides structured feedback, and supports professional development plans for staff.</li><li>Ensures all new hires complete a structured onboarding and orientation program with assigned preceptors.</li><li>Ensures 100% compliance with staff licensure, mandatory training, and CPD requirements.</li><li>Develops annual departmental objectives aligned with hospital priorities and monitors progress toward these goals.</li><li>Promotes interdisciplinary collaboration and communication with imaging and clinical teams to support coordinated care delivery.</li><li>Upholds hospital and departmental policies, fostering a culture of accountability, professionalism, and respect.</li><li>Encourages a team-oriented environment that values diversity, collaboration, and continuous learning.</li></ul> Qualifications <ul><li>Bachelor's Degree in Communications or realated field.</li><li>Diploma or other educational certificate in Call Centre Management/Operation preferred.</li></ul>PROFESSIONAL EXPERIENCE:<ul><li>Minimum of five (5) years of call centre experience with a minimum of two (2) years as an Assistant Manager/Supervisor, preferably within a medical environment.</li><li>Experienced in the use and troubleshooting of computerised telephonic systems.</li><li>Significant exposure to Customer Excellence Programme methodologies.</li><li>Excellent oral, written and comprehension of the English language is essential.</li><li>Ability to converse effectively in the Arabic Language preferred.</li></ul>

Call Center Manager

Mars BPO

Job Description: We are seeking motivated and friendly Call Center Associates to join our team. In this role, you will be the primary point of contact for our customers, handling inbound and outbound calls, providing information about products and services, and ensuring a positive customer experience. This is a great opportunity for freshers or experienced candidates who want to build a career in a professional call center environment.Key Responsibilities:<ul><li>Handle inbound and outbound calls efficiently.</li><li>Provide accurate information about products and services.</li><li>Resolve customer queries and complaints promptly.</li><li>Support lead generation and sales initiatives.</li><li>Maintain proper documentation of calls and follow-ups.</li><li>Work collaboratively with team members to achieve targets.</li></ul>Requirements:<ul><li>Minimum education: Intermediate / Bachelor&rsquo;s degree preferred.</li><li>Excellent communication skills in [English/Local Language].</li><li>Customer-oriented with problem-solving skills.</li><li>Ability to work under pressure and meet performance targets.</li><li>Basic computer skills (MS Office knowledge).</li><li>Previous call center experience is a plus but not required.</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives.</li><li>Friendly and supportive work environment.</li><li>Opportunities for career growth and development.</li><li>Comprehensive training programs.</li><li>Recognition and rewards for excellent performance.</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Associate

Emenac Inc

We are seeking a highly skilled and customer-focused Call Center Agent to join our team. As a Call Center Agent, you will be responsible for handling inbound and outbound customer calls, resolving issues, and providing product or service information to deliver exceptional customer experiences.We have 3 shifts available.<ul><li>Australia 5am till 2pm</li><li>UK 2pm till 11pm</li><li>US 9pm till 6am</li><li>UK Travel 2pm till 11pm</li></ul>Key Responsibilities:- Handle high-volume inbound and outbound customer calls in a fast-paced call center environment.- Respond to customer inquiries, resolve issues, and provide product or service information in a timely and professional manner.- Utilize strong problem-solving skills to troubleshoot and resolve customer complaints.- Maintain accurate records of customer interactions, including call logs and issue resolutions.- Meet or exceed performance metrics, including first-call resolution, customer satisfaction, and sales targets.- Collaborate with internal teams, including sales, marketing, and technical support, to resolve customer issues and improve overall customer experience.- Stay up-to-date on product or service knowledge to effectively communicate with customers.Requirements:- High school diploma or equivalent required; associate's or bachelor's degree preferred.- 1-2 years of experience in a call center environment or customer service role.- Excellent communication, problem-solving, and interpersonal skills.- Strong attention to detail and ability to multitask.- Ability to work in a fast-paced, dynamic environment.What We Offer:- Competitive hourly rate and benefits package.- Opportunities for career growth and professional development.- Collaborative and supportive work environment.- Recognition and reward for outstanding performance.Job Type: Full-timePay: Rs37,000.00 - Rs70,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Language:<ul><li>Conversational English (Required)</li></ul>Location:<ul><li>Raiwind (Required)</li></ul>Work Location: In person

Call center Agent for Night shift

CallRiser(Pvt)Ltd

HAS Concepts Pvt. Ltd. is hiring Call Center Agents for the DU/Etisalat Telecom campaign (UAE-based).Position: Call Center AgentCampaign: DU/Etisalat Telecom &ndash; UAEBasic salary: PKR 25,000 &ndash; 30,000 plus commissionShift: 10 AM - 7 PMLocation: SMCHS, Shahra e Faisal, KarachiRequirements:<ul><li>English is a must.</li><li>Call center experience preferred.</li><li>Candidates with prior DU/Etisalat Telecom experience will be given preference.</li></ul>Benefits:<ul><li>Fixed salary</li><li>Commission on sales</li><li>Career growth opportunities</li></ul>To apply, please send your CVs to on WhatsApp to Sohail Nasir 0332 4037660Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In person

Call Center Agent (Day Shift)

The Talenters

Outwerk Solutions, a leading international call center , is looking for Call Center Agents who are fluent in English and ready to earn big!Job Details: Shifts Available:<ul><li>Part-time: 7:00 PM - 2:00 AM</li><li>Full-time: 7:00 PM - 4:00 AM</li></ul>Days: Monday - Friday (Weekends Off!)<ul><li>What We Offer:</li></ul>Salary up to 75,000 PKR + Commissions &amp; Incentives<ul><li>Performance-based Bonuses</li><li>Career Growth Opportunities</li><li>Fun &amp; Professional Work Environment</li></ul>Requirements:<ul><li>Fluent English Communication Skills (Mandatory)</li><li>Strong persuasion &amp; sales skills</li><li>Ability to work in a fast-paced environment</li><li>Prior call center experience is a plus, but freshers are welcome!</li></ul>EARN UPTO 100k!Apply Now! Send your CV via WhatsApp at 0349-3613193or come for walk-in interview between 8pm - 10pmLocation: Park Avenue, 1st Floor, Suite No. 111, Block 6, P.E.C.H.S, Sharah-e-Faisal, KarachiDon't miss this opportunity to boost your career!Job Types: Full-time, Part-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Call Center Agents (English Fluency Required!) Part time/ Full time

Work Pvt.ltd

Call Center Executive (Freshers) &ndash; U.S. Telesales (Night Shift)Job Location: Model Town Link Road (Opposite Amanah Mall), Lahore Job Type: Full-Time (On-site) Shift Timing: 07:00 PM &ndash; 04:00 AM Working Days: Monday to Friday Weekly Off: Saturday &amp; SundaySalary<ul><li>PKR 30,000 to 45,000 per month</li><li>Additional performance-based incentives</li></ul>Job DescriptionCore Edge Solutions is hiring Call Center Executives (Freshers) for its U.S. Truck Dispatch Telesales Campaign.This position is suitable for fresh graduates, students, and entry-level candidates who want to build a long-term career in the call center industry. No previous call center experience is required. Complete training will be provided.Responsibilities<ul><li>Make outbound sales calls to U.S.-based customers</li><li>Promote Truck Dispatch services confidently and professionally</li><li>Achieve daily, weekly, and monthly sales targets</li><li>Maintain accurate call records and CRM updates</li><li>Follow up with interested prospects</li><li>Handle basic customer objections politely</li></ul>Requirements<ul><li>Good spoken English communication skills</li><li>Willingness to work night shift (U.S. time zone)</li><li>Confident and target-oriented attitude</li><li>Freshers and recent graduates are welcome</li><li>Must be able to work on-site in Lahore</li></ul>Benefits<ul><li>Fixed monthly salary with incentives</li><li>Two days off every week (Saturday and Sunday)</li><li>Paid training for beginners</li><li>Professional and supportive work environment</li><li>Career growth opportunities based on performance</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Executive (Freshers) – U.S. Telesales (Night Shift)

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