call center assistant

State of Colorado

<div><div><div><h2 class="jobSectionHeader"><b>Department Information</b></h2></div>
<p></p><div><p>The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.</p><div>
The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!</div><div><br>
Helpful tips for applying:</div><div>
Applying for a Job with the State of Colorado.</div><div>
What Happens After You Apply.</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Description of Job</b></h2></div>
<p></p><div><div><b>Division of Motor Vehicles (DMV)</b></div><div>
The Division of Motor Vehicles (DMV) provides services used by nearly every citizen of the State. Colorado citizens utilize identification, driver, and vehicle services at State and County offices to obtain identification cards, driver licenses, vehicle registrations, titles, and other related services. Additionally, the DMV licenses and provides oversight of private businesses and government organizations that provide driver and emission testing services. Finally, the division works closely with other state agencies and programs to provide information and education to serve the public and encourage voluntary compliance.</div><p><b>
Driver Services Call Center - Administrative Assistant II </b>Job Duties: The ideal applicant brings their customer service experience and their strong attention to detail to this job every day to ensure comprehensive information exchange, provided in a thorough, professional manner with every support transaction. This position researches, updates and corrects driver records.</p><div>
Duties include but are not limited to:</div><ul><li><div>
Data entry into databases and spreadsheets;</div></li><li><div>
Provide customer service via telephone or in-person to external stakeholders and customers;</div></li><li><div>
Translate and clarify Colorado Motor Vehicle statutes, department administrative procedures, and policy to customers;</div></li><li><div>
Determine the effect of statutory law on a driving record and use experience and reasoning to determine the best approach for the possible courses of action in response to division notices, restraints, or general licensing issues;</div></li><li><div>
Advise customers as to the fee, documentation, and testing requirements;</div></li><li><div>
Provide and instruct customers in identifying and acquiring the mandatory forms to accomplish the desired action(s);</div></li><li><div>
Access the spreadsheet to determine the current location of a requested file; if still on hard copy, pull paper documents, scan copies, and return originals to their proper location; file and other retrievals as required.</div></li></ul><div></div><div><br>
Candidates should have well-developed telephone customer service skills.</div><div></div><div><b><br>
This is a remote position that is primarily tasked with performing work duties via flex-place (aka telework, work-from-home arrangements) with infrequent on-site visits, including the office at 2829 W Howard Place, Denver, CO 80204.</b></div><div></div><div><br>
For more insight into careers at the DMV, watch our video: https://youtu.be/9isQWl9grYc</div></div><p></p>
<div><h2 class="jobSectionHeader"><b>Minimum Qualifications, Substitutions, Conditions of Employment &amp; Appeal Rights</b></h2></div>
<p></p><div><div><b>Residency Requirement:</b></div>
This posting is only open to residents of the State of Colorado at the time of submitting your application.<div><b><br>
Class Code &amp; Classification Description:</b></div><div></div><div><div><div>
G3A3XX</div><div> ADMINISTRATIVE ASSISTANT II</div></div><br>
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MINIMUM QUALIFICATIONS:</b></p><p><b>
Experience Only:</b><br>
Two (2) years of relevant experience in General Clerical and/or Call Center Customer Service work experience.</p><div>
General Clerical work experience is typically performed by office clerks and/or administrative assistants this includes, but is not limited to tasks such as:</div><ul><li><div>
Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community.</div></li><li><div>
Data Entry including: entering information into a program or database (appointments, contact information, customer records)</div></li><li><div>
Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, etc.)</div></li><li><div>
Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies</div></li><li><div>
Typing professional emails, letters, reports, briefings, forms, memoranda, etc.</div></li><li><div>
Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports</div></li></ul><p><b>
In order to be considered for this position, your general clerical and/or call center Customer Service experience must be documented on your application. (Part-time experience will be pro-rated.)</b></p><p>
OR</p><p><b>
Education and Experience:</b><br>
A combination of related secondary education in Business Administration, Accounting, Public Administration, Political Science, or similar field and/or relevant experience in General Clerical and/or Call Center work experience equal to two (2) years</p><div><b>
Document this experience in your application IN DETAIL, as your experience will not be inferred or assumed.</b></div><div></div><div><b><br>
Preferred Qualifications:</b></div><div>
The ideal candidate will possess the following skills:</div><ul><li><div>
Excellent Customer Service skills</div></li><li><div>
Two plus years working in a complex, high volume Call Center.</div></li><li><div>
Experience working with sensitive information of a confidential nature.</div></li><li><div>
Career progression in a general clerical and/or customer service position.</div></li><li><div>
Bi-lingual (Spanish speaking) candidates preferred</div></li></ul><div></div><div><b><br>
Conditions of Employment with the </b><b>CDOR</b><b>:</b></div><div>
Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.</div><div>
As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.</div><p>
Pursuant to the Universal Driving Standards Policy (Download PDF reader), any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.</p><p>
To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:</p><ul><li><div>
Have an assigned State fleet vehicle</div></li><li><div>
Are required to operate a vehicle as part of the position</div></li><li><div>
Utilize a State fleet vehicle as a pool vehicle</div></li></ul><div></div><div><b><br>
Minimum Qualification Screening</b></div><div>
A Human Resources Analyst will only review the work experience/job duties sections of the online job application to determine whether you meet the minimum qualifications for the position for which you are applying. <b>Only complete applications submitted before the closing date of this announcement will be reviewed.</b></div><ul><li>
Cover letters and resumes are encouraged to be attached to applications, however they <b>WILL NOT </b>be accepted in lieu of the official State of Colorado online application. CDOR does not review attachments of any kind during the application process. Part-time work experience will be prorated.</li><li><div>
Applicants must meet the minimum qualifications to continue in the selection process for this position. <b>Do not use &quot;see resume&quot; or &quot;see attached&quot; statements on your application.</b></div></li><li><div>
List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.</div></li><li><div>
Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.</div></li><li><div>
The eligible list established from this posting may be used to fill additional vacancies.</div></li></ul><div></div><div><b><br>
Email Address:</b></div><div>
All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from &quot;state.co.us&quot; and &quot;info@governmentjobs.com&quot; addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.</div><div></div><div><b><br>
Appeal Rights:</b></div><div>
An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.</div><div>
As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.</div><div><br>
Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative. This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department&rsquo;s action.</div><br>
For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.</div><p></p>
<div><h2 class="jobSectionHeader"><b>Supplemental Information</b></h2></div>
<p></p><div><div><b>Equity, Diversity, and Inclusion Compliance</b></div><div>
The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.</div><div></div><div><br>
The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, dor_ohr@state.co.us.</div><div></div><div><br>
We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.</div><div></div><div><b><br>
If not applying online, submit application to:</b></div><div>
If you are not able to submit an online application, a paper application is available at this link: PDF State Paper Application (Download PDF reader) (Download PDF reader). Paper applications must be received via email to dor_ohr@state.co.us by the closing date and time of the application period listed on this announcement.</div><div></div><div><b><br>
Methods of Appointment:</b></div><div>
Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.</div><div></div><div><b><br>
Step Pay Program:</b></div><div>
Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.</div></div></div></div><p></p>

Driver Services Call Center - Administrative Assistant II (Remote)

The Salvation Army

<div><div><b>About the Job:</b></div><div>
The Donor &amp; Customer Communications Associate serves as the first point of contact for donors, customers and the public who reach out to our Call Center. They provide professional, courteous, and informative assistance regarding donations of goods and vehicles, as well as other services offered by The Salvation Army. This role ensures that all communication is handled with a high degree of accuracy, empathy, and efficiency while supporting the mission of The Salvation Army.<br>
<br>
<b>Duties and Responsibilities:</b></div><ul><li>
Respond to all communications in a courteous, professional, and timely manner.</li><li>
Clearly and briefly explain the Vehicle and Goods Donation programs, provide store information, and contact information for other services offered through The Salvation Army.</li><li>
Handle all inquiries and concerns calmly and respectfully.</li><li>
Communicate effectively with donors regarding pickups or issues related to donated vehicles.</li><li>
Accurately collect and enter donor information into the designated system. Maintain a working knowledge of internal systems such as CATS, DSS, and other programs.</li><li>
If necessary, handwrite details neatly and input into the system as soon as possible in the event of a system outage.</li><li>
Provide guidance regarding abandoned vehicles, rejected items, or donation cancellations.</li><li>
Assist donors by rescheduling pickups or resolving any issues that may arise.</li><li>
Escalate complex issues to the Assistant Director or Director as needed.</li><li>
Assist with general administrative tasks such as preparing donor mailings (folding, stuffing, labeling), completing forms, and organizing paperwork.</li></ul><div><br>
<b>
Qualifications:</b></div><ul><li>
Good command of the English language, both verbal and written.</li><li>
Strong attention to detail and proofreading skills.</li><li>
Professional demeanor with strong interpersonal and customer service skills.</li><li>
Working knowledge of computers &amp; Microsoft products.</li></ul><div></div><div><b><br>
About The Salvation Army ARC Command:</b></div><div>
For more than 100 years, The Salvation Army has operated rehabilitation facilities across the country that provide help and hope to individuals with a variety of problems, including issues relating to substance abuse. Our charitable residential programs offer spiritual, emotional, and social assistance in an environment designed to help participants live healthy, fulfilling lives.</div><br>
<b>
About The Salvation Army ARC Command:</b><p><br>
For more than 100 years, The Salvation Army has operated rehabilitation facilities across the country that provide help and hope to individuals with a variety of problems, including issues relating to substance abuse. Our charitable residential programs offer spiritual, emotional, and social assistance in an environment designed to help participants live healthy, fulfilling lives.</p></div>

Call Center Associate

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   Call Center Quality Assurance (QA) Executive
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    Location: UAE
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    Salary: AED 6,500 (All-Inclusive)
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   Job Purpose
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  The Call Center Quality Assurance (QA) Executive is responsible for monitoring and evaluating customer interactions to ensure compliance with quality standards, operational procedures, and customer service excellence. The role focuses on identifying improvement opportunities, providing constructive feedback, and supporting continuous performance enhancement across the contact center.
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   Key Responsibilities
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  Monitor and evaluate inbound and outbound customer calls, emails, chats, and other customer interactions against established quality standards.
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  Score interactions using approved quality assurance scorecards and document evaluation results accurately.
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  Provide timely, constructive feedback and coaching recommendations to Team Leaders and Customer Service Representatives.
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  Identify quality trends, recurring issues, and areas requiring improvement, and recommend corrective actions.
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  Participate in quality calibration sessions to ensure consistency and fairness in evaluations.
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  Prepare daily, weekly, and monthly quality reports, highlighting key findings and performance trends.
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  Ensure adherence to company policies, procedures, compliance requirements, and customer experience standards.
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  Collaborate with Operations, Training, and Team Leaders to improve service quality and operational performance.
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  Support continuous improvement initiatives by identifying opportunities to enhance customer satisfaction and process efficiency.
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  Maintain accurate records of quality evaluations and ensure confidentiality of customer information.
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   Qualifications &amp; Experience
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  Bachelor's degree or Diploma in Business Administration or a related field is preferred.
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  1&ndash;2 years of experience in a Call Center Quality Assurance role or within a customer service/call center environment.
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  Experience using quality monitoring tools and scorecards is an advantage.
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   Skills &amp; Competencies
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  Strong attention to detail and analytical skills.
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  Excellent verbal and written communication skills in English (Arabic is an advantage).
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  Good coaching and feedback delivery skills.
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  Strong understanding of call center quality standards and customer service best practices.
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  Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
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  Ability to identify trends and recommend process improvements.
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  Strong organizational and time management skills.
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  Ability to work collaboratively in a fast-paced environment.
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   Salary: AED 6,500 (All-Inclusive)
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Call Center Quality Assurance (QA) Executive

CIB BANK

<ul><li><b>Company Description</b></li></ul><p>CIB is one of Egypt&rsquo;s leading banks, known for its dynamic work environment, professional growth opportunities, and commitment to employee development.</p><p><b>Role Description</b></p><p>The Contact Center Representative is a full-time, on-site role based in 6th of October. This opportunity is ideal for fresh graduates looking to start their career in the banking sector. The role involves handling customer inquiries, providing support and assistance, resolving complaints professionally, and delivering an excellent customer experience through phone communication.</p><p>The representative will work closely with different departments to ensure customer satisfaction, maintain accurate records, and follow banking policies and procedures in a fast-paced and professional environment.</p><p><b>Working hours and days off are rotational shifts.</b></p><p><b>Qualifications</b></p><ul><li>Graduates only</li><li>Bachelor&rsquo;s degree is required</li><li>English level: B2 or higher</li><li>Strong communication and problem-solving skills</li><li>Presentable and customer-oriented personality</li></ul><p><b>What We Offer</b></p><ul><li>Medical Insurance</li><li>Social Insurance</li><li>Profit Sharing</li><li>Transportation Provided</li><li>Attractive Salary Package</li><li>Rotational Shifts</li><li>Career Growth Opportunities</li></ul><p>Pay: E&pound;21,000.00 per month</p><p>Application Question(s):</p><ul><li>How old are you?</li><li>What is your level of proficiency in English?</li></ul><ul><li>Are you comfortable commuting to this job's location in Smart Village ?</li></ul><ul><li>Have you completed the following level of education: Bachelor's Degree?</li></ul><ul><li>Does your Mother hold a university degree?</li></ul><ul><li>Does your father hold a university degree?</li></ul><p>Education:</p><ul><li>Bachelor's (Required)</li></ul><p>Work Location: In person</p>

CIB Call center

GSK Solutions

<p><b>Role: Scheduling Assistant II (Hybrid Onsite)</b></p><p><b>Location: Harrisburg, PA</b></p><p><b>Duration: 12 MonthsPay Rate:$20/hr on W2 / 1099 all inclusive</b></p><p><b>Interview: Virtual</b></p><p><b>Note:</b> This is a Hybrid role - three days at office a week.</p><p>*This is not a driving role*</p><p><b>Description: </b>Serve as central point of contact for all incoming customer calls/emails<br/>Address customer questions/concerns as much as possible<br/>Delegate to appropriate individual/group if unable to address<br/>Log customer calls and report out weekly</p><p>Assist schedulers with proactive customer contacts throughout job scheduling process<br/>Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.)<br/>Schedule customer appointments, issue reminders/confirmations<br/>Maintain log of all communications to report out weekly</p><p>Provide other scheduler assistance as needed<br/>Assist in creating work packets<br/>Assist in processing bundled job cards<br/>Remove job holds once verified<br/>Create IVR appointments<br/>Assist in WO close out<br/>Schedule temp disconnects<br/>Investigate property damage claims and schedule work if PPL liability is determined</p><p>#GSKIT</p><p>Pay: $20.00 - $22.00 per hour</p><p>Work Location: Hybrid remote in Harrisburg, PA 17111</p>

Help Desk / IVR / Scheduling Assistant / Front Desk / Administrative Assistant

Prosser Memorial Health

<div><p>FT, 80 hrs/pp, 1.0 FTE; varies as scheduled.</p><p><b>
Job Summary:</b></p><p>
Under the direction of the nurse manager or designee, i.e., RN, Physician, assists in the care and treatment of patients consistent with training and scope of certification and/or licensure under hospital regulations. Under Charge nurses directions perform post-op phone calls. Provides direct care to patient&rsquo;s surgery center. Performs combination of duties in care of patients under direction of nursing and medical staff and consistent with training and within scope of certification and/or licensure to include answers call lights or intercom system to determine patient&rsquo;s needs. Escorts patients to surgery center, Transports patients within facility using stretchers, wheelchairs, wheeled carts, or assists patients to walk. Transports patient specimens or blood work to the lab. Takes and blood pressure, pulse, respirations, and weighs patients. Cleans stretchers and prepares for next patient. Performs light inventory and housekeeping duties.
</p><p><b>Education and/or Experience Requirements:</b></p><p>
High school diploma/GED and graduate of medical assistant program. Current WA State DOH Medical Assistant-Certified credential. General knowledge of office procedures and computer systems.
</p><p>Preferred: Six months Acute Care experience and background in Medical Terminology.</p><p><b>
Licensure &amp; Certification Requirements</b></p><p>
BLS</p><p><b>
Pay Range:</b> $20.88 - $36.21</p></div>

Pre-Op PACU Tech (GI) - FT

Renaissance Care Center

<p><b>Company Overview</b></p><p>Renaissance Care Center is dedicated to providing specialized short-term rehabilitation and skilled nursing care within a compassionate, patient-centered environment. Our commitment to delivering superior patient outcomes is reflected in our welcoming atmosphere and comprehensive amenities, making us a trusted healthcare provider in the community.</p><p>Renaissance Care Center is a <b>5-star skilled nursing and rehabilitation facility</b> in Canton, IL, looking for a <b>Part-Time Medical Scheduler &amp; Transportation Coordinator</b> to join our team.</p><p>If you're organized, enjoy talking with people, and like keeping schedules running smoothly, this could be a great fit! In this role, you'll coordinate medical appointments and arrange transportation services for our residents while working closely with physician offices, transportation providers, residents, families, and our care team.</p><p><b>Schedule</b></p><ul><li>Part-time</li><li>Monday-Friday</li><li>Approximately 4 hours per day working on-site in our Canton facility</li><li>We can be flexible with your daily schedule; however, you'll need to work a consistent 4-hour shift each weekday during our normal business hours.</li></ul><p><b>Key Responsibilities</b></p><ul><li>Schedule transportation and medical appointments for adult and pediatric patients.</li><li>Coordinate appointments by communicating with physicians' offices, clinics, specialists, and other healthcare providers.</li><li>Spend a significant portion of the workday on the phone arranging appointments and confirming schedules.</li><li>Notify patients, families, and the care team of appointment dates, times, and transportation details.</li><li>Accurately document scheduling appointments, communications, and updates in the electronic medical record (EMR).</li><li>Resolve scheduling conflicts by thinking creatively and finding solutions that best meet the needs of each patient.</li><li>Maintain accurate and organized records while ensuring confidentiality, professionalism, and attention to detail.</li></ul><p><b>What We're Looking For</b></p><ul><li>Strong communication and customer service skills.</li><li>Organized, dependable, and detail-oriented.</li><li>Comfortable using computers and entering data accurately.</li><li>Able to multitask and work independently.</li><li>Previous receptionist, scheduling, administrative, customer service, or healthcare office experience is preferred.</li><li>Medical terminology or healthcare experience is a plus but not required.</li></ul><p>Join a team that takes pride in providing exceptional care and helping our residents receive the services they need.</p><p>Medical Receptionist | Medical Office Assistant | Medical Scheduler | Appointment Scheduler | Front Desk Receptionist | Patient Services Representative | Receptionist | Administrative Assistant | Office Assistant | Scheduling Assistant | Customer Service Representative | Call Center Representative | Healthcare Receptionist | Unit Secretary | Health Unit Coordinator</p><p>Pay: $15.00 - $17.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li></ul><p>Experience:</p><ul><li>Appointment scheduling: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Transportation Coordinator

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