call center assistant

Wave 2.0

<p><b>Job Description:</b><br/>We are hiring <b>ACA ,Medicare, FE, MVA, Verifiers , self Verifier and fronter </b> to join our call center team. This role focuses on verifying customer information, confirming eligibility for ACA,FE, MVA and Medicare programs, and ensuring data accuracy before transferring qualified leads to the next stage.<br/><b>Key Responsibilities:</b></p><ul><li>Handle inbound and outbound calls to <b>verify customer details</b> related to ACA ,MVA,FE and Medicare plans.</li><li>Confirm customer <b>eligibility for Medicare (Part A, B, C, D) and ACA Marketplace programs</b>.</li><li>Accurately validate personal information including age, income, residency, coverage status, and enrollment periods.</li><li>Ensure all collected data is <b>complete, accurate, and compliant</b> with CMS and HIPAA regulations.</li><li>Follow scripted verification processes while maintaining a <b>professional and courteous call flow</b>.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum <b>6 months of experience</b> in a call center</li></ul><p>Send CV on 03344305255</p><p>Pay: Rs40,000.00 - Rs70,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Rawalpindi Satellite Town: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Experience:</p><ul><li>call center: 1 year (Required)</li></ul><p>Language:</p><ul><li>English (Required)</li></ul><p>Work Location: In person</p>

Call Center Agent - Night Shift

SFAI Qatar

<p><b>Key Responsibilities</b></p><ul><li>Assist in designing and implementing scheduling protocols under the supervision of the Screening Call Center Supervisor, ensuring operational efficiency and service quality.</li><li>Oversee scheduling activities to ensure smooth, accurate, and efficient operations.</li><li>Supervise and support scheduling staff, working closely with leadership to develop and implement training and skills enhancement programs.</li><li>Maintain and update call center knowledgebase, ensuring all booking and scheduling protocols remain current.</li><li>Monitor and control call center staff activities using Excel/CRM systems; ensure accuracy of data entry and provide feedback on performance and data issues.</li><li>Respond to referrers&rsquo; needs, inquiries, and issues promptly while ensuring data accuracy across referral systems (e.g., BIS/Cerner).</li><li>Coordinate proactively with relevant departments (e.g., HIM and Operations) to optimize patient throughput and service delivery.</li><li>Develop and maintain awareness of evolving technologies and support implementation of process improvements.</li><li>Prepare and submit required reports to management in a timely and accurate manner.</li><li>Handle incoming calls professionally and courteously, maintaining high standards of customer service in addressing patient and physician scheduling needs.</li><li>Schedule appointments in line with organizational, site, and system protocols.</li><li>Verify and update patient and physician information accurately in system databases.</li><li>Provide patients with clear and accurate preparatory information regarding procedures.</li><li>Monitor system performance and provide feedback on quality and operational improvements.</li><li>Track staff system usage (e.g., Cisco) and address non-compliance or performance issues through corrective actions.</li><li>Prepare monthly and ad-hoc reports as assigned; manage multiple priorities in a fast-paced environment.</li><li>Lead and support team performance to meet operational targets and service benchmarks.</li><li>Demonstrate strong communication skills, providing clear verbal and written feedback to staff when required.</li><li>Promote a proactive patient safety culture by identifying risks and implementing preventive measures.</li><li>Identify, report, and follow up on patient safety concerns, incidents, and near misses in a timely manner.</li><li>Ensure adherence to all patient safety policies, procedures, and protocols.</li><li>Foster teamwork and maintain effective communication across teams.</li><li>Partner with the line manager to identify operational risks, develop mitigation plans, and ensure shared accountability for implementation and evaluation.</li><li>Maintain strict confidentiality of sensitive patient and organizational information.</li><li>Attend required meetings, training sessions, and corporate initiatives.</li><li>Perform any additional duties or responsibilities as assigned.</li></ul><p><b>Qualifications</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Management, Health Sciences, or a related field.</li></ul><p><b>Experience &amp; Knowledge</b></p><ul><li>Minimum of 3&ndash;5 years of experience in a call center or healthcare environment.</li><li>At least 2 years of experience in a supervisory or team leader role.</li><li>Strong customer service experience is essential.</li><li>Prior experience in a medical call center and knowledge of medical terminology is preferred.</li></ul><p><b>Skills &amp; Competencies</b></p><ul><li>Strong computer skills, including CRM and data management tools.</li><li>Excellent supervisory and leadership abilities.</li><li>Strong verbal and written communication skills in English; Arabic is an advantage.</li><li>Ability to work effectively with individuals from diverse cultural backgrounds.</li><li>High level of professionalism, integrity, and confidentiality.</li><li>Self-motivated, proactive, and able to work independently.</li><li>Ability to perform under pressure and manage multiple priorities.</li><li>Strong organizational and problem-solving skills.</li><li>High level of motivation, discipline, and accountability.</li><li>Energetic, confident, and team-oriented personality.</li></ul><p>Pay: QAR10,000.00 per hour</p><p>Experience:</p><ul><li>similar role : 5 years (Required)</li></ul><p>Language:</p><ul><li>Arabic  (Required)</li></ul><p>License/Certification:</p><ul><li>Qatar ID  (Preferred)</li></ul><p>Work Location: In person</p>

Assistant Call Center Supervisor

The Salvation Army

<div><div><b>About the Job:</b></div><div>
The Donor &amp; Customer Communications Associate serves as the first point of contact for donors, customers and the public who reach out to our Call Center. They provide professional, courteous, and informative assistance regarding donations of goods and vehicles, as well as other services offered by The Salvation Army. This role ensures that all communication is handled with a high degree of accuracy, empathy, and efficiency while supporting the mission of The Salvation Army.<br>
<br>
<b>Duties and Responsibilities:</b></div><ul><li>
Respond to all communications in a courteous, professional, and timely manner.</li><li>
Clearly and briefly explain the Vehicle and Goods Donation programs, provide store information, and contact information for other services offered through The Salvation Army.</li><li>
Handle all inquiries and concerns calmly and respectfully.</li><li>
Communicate effectively with donors regarding pickups or issues related to donated vehicles.</li><li>
Accurately collect and enter donor information into the designated system. Maintain a working knowledge of internal systems such as CATS, DSS, and other programs.</li><li>
If necessary, handwrite details neatly and input into the system as soon as possible in the event of a system outage.</li><li>
Provide guidance regarding abandoned vehicles, rejected items, or donation cancellations.</li><li>
Assist donors by rescheduling pickups or resolving any issues that may arise.</li><li>
Escalate complex issues to the Assistant Director or Director as needed.</li><li>
Assist with general administrative tasks such as preparing donor mailings (folding, stuffing, labeling), completing forms, and organizing paperwork.</li></ul><div><br>
<b>
Qualifications:</b></div><ul><li>
Good command of the English language, both verbal and written.</li><li>
Strong attention to detail and proofreading skills.</li><li>
Professional demeanor with strong interpersonal and customer service skills.</li><li>
Working knowledge of computers &amp; Microsoft products.</li></ul><div></div><div><b><br>
About The Salvation Army ARC Command:</b></div><div>
For more than 100 years, The Salvation Army has operated rehabilitation facilities across the country that provide help and hope to individuals with a variety of problems, including issues relating to substance abuse. Our charitable residential programs offer spiritual, emotional, and social assistance in an environment designed to help participants live healthy, fulfilling lives.</div><br>
<b>
About The Salvation Army ARC Command:</b><p><br>
For more than 100 years, The Salvation Army has operated rehabilitation facilities across the country that provide help and hope to individuals with a variety of problems, including issues relating to substance abuse. Our charitable residential programs offer spiritual, emotional, and social assistance in an environment designed to help participants live healthy, fulfilling lives.</p></div>

Call Center Associate

UAB Medicine

<div><div><div><div><p>Work Schedule: Full Time, Monday - Friday, 8am - 5pm<br>
Work Location: Access Call Center, Remote<br>
<br>
The Access Center Representative will have good communication skills, both written and verbal, along with good active listening skills. This is an entry-level position and typical duties include, answering customer calls or completing general tasks and providing accurate, satisfactory answers or resolutions; reviewing customer accounts and providing general updates and information, and the ability to de-escalate situations, and escalate when necessary. Must be comfortable working in a fast-pace environment, with adaptability and flexibility. The Access Center Representative will be highly encouraged to complete the professional growth and competency program assigned to this position to develop the skills and knowledge to advance to the Access Center Associate position within one year of starting position.<br>
<br>
Ambulatory Access Services includes but is not limited to, medical record and encounter creation, registration, appointment scheduling, insurance verification, pre-authorization, communication of patient responsibility, and other pre-arrival activities in both an ambulatory and hospital setting.
</p>
</div><div><div><b>Position Requirements:</b><br>
EDUCATION AND EXPERIENCE:<br>
Required: High School diploma or equivalent.
<br>
Preferred: Customer service or related experience.<br>
This position is 100% remote, and the ideal candidate must provide:<br>
<br>
<ul><li>High speed internet access</li><li>Dedicated, secure and safe workspace.</li><li>Noise-free environment to take patient calls.</li></ul><br>
TRAITS &amp; SKILLS:
<br>
Must be self-directed / self-motivated; must have excellent communication and possess outstanding customer service and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for one&rsquo;s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.
</div>
</div></div><p>UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.</p></div></div>

Access Center Representative - Access Call Center

Techbrio

<p>Launch Your Career with SH Innovations!</p><p>Are you ready to grow professionally while earning a strong income from the comfort of a supportive workplace? SH Innovations is hiring motivated individuals to join our team as <b>Night Shift Call Center Agents</b>.</p><p>Whether you are a student looking for part-time work or a fresh graduate ready to start your career, this is your opportunity to step into a high-growth environment.</p><p><b>Why Join SH Innovations?</b></p><ul><li><b>No Experience Required:</b> Full professional training provided</li><li><b>Attractive Pay:</b> Fixed Salary + Uncapped Commissions</li><li><b>International Exposure:</b> Work with global clients and improve communication skills</li><li><b>Career Growth:</b> Performance-based promotions and skill development opportunities</li></ul><p><b>Shift Details</b></p><ul><li><b>Night Shift:</b> 12:00 AM &ndash; 06:00 AM (6 Hours)</li><li>Comfortable working environment with proper training and support</li></ul><p><b>Location</b></p><p>302, 3rd Floor, AG Trade Center, Plot No. C-2, Block 14, Gulistan-e-Johar, Karachi (Adjacent to Red Apple)</p><p><b>Requirements</b></p><ul><li>Age: 16 to 30 years</li><li>Students and Fresh Graduates are highly encouraged to apply</li></ul><p><b>How to Apply</b></p><p>Don&rsquo;t wait for the perfect opportunity&mdash;create it!</p><p>WhatsApp your CV today: +92 316 3543646</p><p>Join SH Innovations and start building your future today!</p><p>Pay: Up to Rs50,000.00 per month</p><p>Work Location: In person</p>

Night Shift Call Center Agent (Students & Freshers!)

<div>Overview:
<div><b>
Application Deadline:</b> Ongoing until positions are filled.</div><div>
to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.</div><div></div><div><b><br>
About TP</b></div><div>
TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.</div><div></div><div><b><br>
Benefits of working with TP include</b></div><div>
TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.</div><div>
We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.</div><div>
We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.</div><div></div><div><b><br>
Career Growth and Culture</b></div><div>
At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.</div><div>
TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.</div><div></div><div><b><br>
Equal Opportunity Employer</b></div><div>
TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div><div>
If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.</div><br>
<div></div>
Responsibilities:
<div><b>
Your Responsibilities</b></div><ul><li>
Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale.</li><li>
Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc.</li><li>
Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence.</li><li>
Through demonstrated individual performance; promote the highest standards of ethical and professional conduct.</li><li>
Thrive as a team player in a fast-paced, high-energy, change-oriented environment.</li><li>
Continue liaison efforts with Account Management, Quality Assurance, Training, Recruiting, WFM, IT and the Client</li><li>
Performs other related duties and assignments as required.</li></ul>
Qualifications:
<div><b>
Qualifications</b></div><ul><li>
Sales leadership</li><li>
Bachelor&rsquo;s degree from an accredited college or university or equivalent work experience</li><li>
Two to three years of contact center management experience.</li><li>
Currently a supervisor or above with excellent TOPS implementation skills</li><li>
Experience managing programs with varying service objectives, agent skill requirements and technical solutions.</li><li>
Strong verbal, listening, and written communications skills required</li><li>
Excellent attendance history is required.</li><li>
Some travel may be required</li><li>
Must have proficiency in Microsoft Office functions including extended Outlook functions and complex Excel functions</li><li>
Experience managing multiple programs concurrently is a plus.</li><li>
Experience with strategic development and implementation specifically with operating policies and procedures, and work process improvements.</li><li>
Excellent verbal and oral communication skills.</li></ul><div></div><div><b><br>
Soft Skills</b></div><ul><li>
Process Excellence</li><li>
Collaboration</li><li>
Communication</li><li>
Emotional Intelligence</li><li>
Open-Mindedness</li><li>
Critical Thinking</li><li>
Solution Orientation</li><li>
Entrepreneurship</li><li>
AI Proficiency</li><li>
Data Literacy</li></ul><div></div><div><b><br>
Be Part of Our TP Family</b></div><div>
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.</div></div><div></div>

Contact Center Assistant Operations Manager

Collin County Community College

<div><p><b>Primary Location:</b></p>
2200 W. University Drive, McKinney, Texas, 75071<p></p><p>
We are searching for candidates that meet the required qualifications and experience and are able to perform the essential duties and responsibilities.</p><p></p><p><b>
Job Summary:</b></p>
Provide one-on-one customer service to current and prospective students by answering the telephones, live chat, email accounts, assisting with applying to the college and federal and state financial aid, and processing a variety of documents for student records.<p></p><p><b>
Required Qualifications:</b></p><p><b>
Essential Duties and Responsibilities</b></p><ul><li>
Respond to inbound /outbound telephone calls via multi line phone system platform (Cisco Agent Desktop application or similar) regarding any student inquiry. Specialized focus can include admissions applications and onboarding processes, financial aid, veteran&rsquo;s benefits and exemptions, registration and payment.</li><li>
Follow up with students on questions that require additional research after triaging issue(s) and their account using relevant division resources and expertise.</li><li>
Respond to students&rsquo; questions and issues both telephonically and via email with accurate and timely response.</li><li>
Respond to customer inquiries over the telephone and via email, in a friendly and professional manner.</li><li>
Forward or escalate as appropriate, questions and/or issues that cannot be answered/handled at this level.</li><li>
Document all call information according to standard operating procedures.</li><li>
Utilize student information system to review students&rsquo; account and inform students of potential resolutions, next steps or options.</li><li>
Maintain confidentiality of student records (in compliance with the Family Educational Rights and Privacy Act).</li><li>
Provide personalized customer service at the highest level. Understands and satisfies customer needs. Capitalizes on opportunities to improve customer experience.</li></ul><p></p><p><b>
Supplemental Functions</b></p><ul><li>
Perform other duties as assigned.</li><li>
Perform all duties to maintain all standards in accordance with college policies, procedures, and Core Values.</li></ul><p><br>
<br>
<b>Knowledge, Skills and Abilities</b></p><ul><li>
Knowledge of Collin policies and procedures</li><li>
Knowledge of admissions, registration and financial processes</li><li>
Knowledge of College&rsquo;s Student Information System (SIS)</li><li>
Knowledge of the Family Educational Rights and Privacy Act (FERPA)</li><li>
Knowledge of all associated websites where applications and/or required processes (e.g. ApplyTexas, FAFSA, as well as Collin admissions, financial aid, registration, payment and other student websites.)</li><li>
Knowledge of available resources</li><li>
Organization skills</li><li>
Excellent computer skills</li><li>
Customer service skills</li><li>
Verbal and written communication skills</li><li>
Critical thinking skills</li><li>
Ability to pay attention to details</li><li>
Ability to use Cisco Agent phone system and software</li><li>
Ability to work in a fast-paced and often stressful environment</li><li>
Ability to make appropriate and timely referrals</li><li>
Ability to analyze and troubleshoot issues</li><li>
Ability to provide accurate information to customers</li></ul><p><br>
<br>
<b>Physical Demands, Working Conditions and Physical Effort</b><br>
Sedentary Work - Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Positions in this class typically include talking, hearing, seeing, grasping, standing, walking and repetitive motions, plus stooping, kneeling, crouching, and reaching. Relatively free from unpleasant environmental conditions or hazards. Office environment. Little physical effort required.<br>
<br>
<b>Required</b><br>
Associate degree from an accredited institution and two (2) years of related experience.</p><p></p><p><b>
Preferred</b></p><p>
Experience with student information system software and Cisco Agent Desktop application.<br>
<br>
<i>Equivalency Language</i><br>
At least sixty (60) hours of college credit, or at least two (2) additional years of directly-related experience may be substituted to meet the education requirement.</p><p><b><br>
**This position is Security Sensitive, therefore, candidates will be subject to a criminal background check.**</b></p><p></p><p><i>
The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job as duties and responsibilities may change with business needs. Collin College reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Reasonable accommodations may be made by Collin College in its discretion to enable individuals with disabilities to perform the essential functions.</i></p><p></p><p><b>
Required &amp; Preferred Qualifications (if applicable):</b></p><p></p><p><i>
The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non-exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations.</i></p><p></p><p><b>
***This is a Security Sensitive position. Therefore candidates will be subject to a criminal background check.***</b></p><p>
</p><p></p><p><b>Compensation Type:</b></p>
Hourly<p></p><p><b>
Employment Type:</b></p>
Part time<p></p><p><b>
Compensation:</b></p>
$19.00<p>
Hourly</p><p></p><p>
For any employment questions, please contact HR at (972) 985-3783 or send an email to: employment@collin.edu.</p><p></p><p><i>
Collin College is an Equal Opportunity Employer and does not discriminate on the basis of any characteristic protected by applicable law.</i></p></div>

Call Center Specialist (Part-time)

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