call center assistant

Reportage Properties LLC

<div>
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  <strong>
   About Us:
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  We are a leading real estate development company, recognized for delivering exceptional projects globally and setting new benchmarks in the industry.
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  We are seeking an experienced and motivated Call Center Assistant Manager to support the smooth operation of our Customer Contact team. In this pivotal role, you will assist in overseeing daily call centre activities, ensuring the delivery of prompt, professional, and courteous service to our clients in a fast-paced property development environment. The ideal candidate will be a hands-on leader, dedicated to driving team performance and upholding the highest standards of customer satisfaction.
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   Key Responsibilities:
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   Customer Service Excellence:
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   Serve as an escalation point for complex customer inquiries, sensitive complaints, and urgent issues, resolving them with discretion and professionalism.
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   Ensure the team handles all customer interactions&mdash;related to property listings, handovers, and after-sales support&mdash;accurately and effectively.
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   Uphold and enforce company customer service standards and Service Level Agreements (SLAs).
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 </ul>
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   Data Management &amp; Collaboration:
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   Ensure the team maintains detailed and accurate records of all customer interactions in the CRM system.
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   Collaborate closely with Sales, Legal, and Project Management teams to relay accurate information and address customer-related issues promptly.
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   Team Leadership &amp; Operational Support:
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   Assist in supervising a team of customer service agents, providing guidance, motivation, and support.
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   Support the smooth operation of the contact centre, ensuring adequate coverage and efficient workflow.
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   Help train and onboard new staff members, ensuring they are well-versed in project details, product knowledge, and service expectations.
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 </ul>
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   Quality Assurance &amp; Performance Management:
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   Monitor and evaluate inbound and outbound call quality, providing constructive, real-time feedback to agents.
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   Track and analyze key performance metrics (KPIs) such as call handling time, resolution rates, and customer satisfaction scores.
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   Assist in preparing detailed weekly and monthly performance reports for management.
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   Compliance:
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   Ensure all team activities and processes comply with company policies and relevant regulatory requirements.
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 </p>
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  <strong>
   Required Qualifications &amp; Experience:
  </strong>
 </p>
 <ul>
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   Bachelor&rsquo;s degree in business administration, Real Estate, or a related field.
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   A minimum of 5 years of experience in a call centre environment, with at least 2 years in a supervisory or assistant manager capacity.
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   Proven experience in the real estate, property development, or a related industry is highly preferred.
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   Strong proficiency in using CRM software and the Microsoft Office Suite (especially Excel).
  </li>
 </ul>
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   Required Skills &amp; Competencies:
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    Exceptional Communication:
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   Outstanding verbal and written communication skills.
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    Leadership &amp; Interpersonal Skills:
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   Ability to lead, mentor, and inspire a team with strong conflict resolution abilities.
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    Detail-Oriented &amp; Organized:
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   Meticulous attention to detail and excellent organizational skills.
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    Adaptability:
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   Capable of multitasking and thriving in a dynamic, fast-paced environment.
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    Professionalism:
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   Demonstrates discretion, empathy, and a customer-centric approach in all situations.
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  <strong>
   What We Offer:
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   Competitive salary and commission-based incentives.
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   A dynamic and professional work environment.
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   Career growth opportunities in a leading real estate firm.
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 </ul>
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  If you have the required experience and skills, and you're ready to take on a challenging yet rewarding role, we&rsquo;d love to hear from you!
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 </p>
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  <strong>
   How to Apply:
  </strong>
 </p>
 <p>
  Send your resume to Talent@reportageuae.com "
  <strong>
   Call Center Assistant Manager &ndash; Real Estate
  </strong>
  ."
 </p>
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 </p>
</div>


Call Center Team Lead

American Hospital Dubai

<p>Manages the day-to-day operations of the American Hospital Dubai's Medical Imaging - Call Centre Department. Oversees the scheduling of imaging appointments, responds to patient and physician inquiries, coordinates pre-authorisations, and ensures timely communication. Ensures that the call centre team delivers a high standard of service that aligns with American Hospital Dubai's mission and values, contributing to a seamless patient experience and efficient imaging workflow.</p> Responsibilities <ul><li>Leads the Medical Imaging Call Center, overseeing scheduling, patient inquiries, and coordination to ensure a seamless patient experience and optimal workflow across all imaging sites.</li><li>Manages daily operations to ensure all incoming calls are handled professionally and promptly, and that imaging appointments are scheduled accurately and per hospital and clinical protocols.</li><li>Ensures customer service excellence through prompt response times, service consistency, and adherence to patient care standards.</li><li>Develops and monitors key performance indicators (KPIs), including call handling metrics, appointment booking rates, service levels, and patient satisfaction.</li><li>Implements standardised call handling and scheduling protocols across all imaging sites to ensure consistency and operational efficiency.</li><li>Coordinates closely with imaging technologists, radiologists, and reception staff to confirm modality-specific appointment requirements and patient preparation instructions.</li><li>Ensures urgent and STAT imaging requests are prioritised and processed efficiently in collaboration with clinical teams.</li><li>Monitors service delivery metrics such as call wait times, abandonment rates, first-call resolution, and booking accuracy.</li><li>Reviews patient complaints, service incidents, and near misses; investigates issues and implements corrective actions per hospital policy.</li><li>Maintains full compliance with hospital, DHA, and regulatory policies related to safety, infection control, data confidentiality, and service quality.</li><li>Leads performance improvement initiatives targeting imaging operations, call center workflows, and the patient experience.</li><li>Trains and supervises call center staff, ensuring comprehensive knowledge of imaging procedures, scheduling protocols, and customer service standards.</li><li>Conducts performance evaluations, provides structured feedback, and supports professional development plans for staff.</li><li>Ensures all new hires complete a structured onboarding and orientation program with assigned preceptors.</li><li>Ensures 100% compliance with staff licensure, mandatory training, and CPD requirements.</li><li>Develops annual departmental objectives aligned with hospital priorities and monitors progress toward these goals.</li><li>Promotes interdisciplinary collaboration and communication with imaging and clinical teams to support coordinated care delivery.</li><li>Upholds hospital and departmental policies, fostering a culture of accountability, professionalism, and respect.</li><li>Encourages a team-oriented environment that values diversity, collaboration, and continuous learning.</li></ul> Qualifications <ul><li>Bachelor's Degree in Communications or realated field.</li><li>Diploma or other educational certificate in Call Centre Management/Operation preferred.</li></ul><p><strong>PROFESSIONAL EXPERIENCE:</strong></p><ul><li>Minimum of five (5) years of call centre experience with a minimum of two (2) years as an Assistant Manager/Supervisor, preferably within a medical environment.</li><li>Experienced in the use and troubleshooting of computerised telephonic systems.</li><li>Significant exposure to Customer Excellence Programme methodologies.</li><li>Excellent oral, written and comprehension of the English language is essential.</li><li>Ability to converse effectively in the Arabic Language preferred.</li></ul>

Call Center Manager

Abacus Outsourcing

<p><b>Job Title: Assistant Manager Call Center Operations</b></p><p><b>Working Hours: Rotational Shifts</b></p><p><b>Description: </b></p><p>Are you a results-driven leader with a passion for operational excellence? Abacus is looking for an experienced and dynamic Assistant Manager Call Center Operations to join our growing team in Lahore. This is an exciting opportunity to take a key role in managing BPO projects, driving team performance, and ensuring outstanding service delivery to our clients.</p><p><b>Key Responsibilities:</b></p><p>Oversee day-to-day operations of one or more BPO projects (inbound/outbound/customer service/back-office).</p><p>Monitor team performance to ensure KPIs, SLAs, and quality targets are consistently met.</p><p>Conduct daily team huddles, coaching sessions, and performance reviews to foster a high-performing culture.</p><p>Collaborate closely with QA and Training teams to identify skill gaps and deliver targeted improvement plans.</p><p>Analyze performance data and prepare detailed reports with actionable insights for senior management.</p><p>Handle client escalations with professionalism and ensure timely resolution.</p><p>Drive process improvements to enhance operational efficiency and customer satisfaction.</p><p>Ensure compliance with company policies, regulatory standards, and industry best practices.</p><p>Support workforce planning including scheduling, resource allocation, and attendance tracking.</p><p><b>Qualifications &amp; Requirements:</b></p><p>Bachelor's/Master's degree in Business Administration, Management, or a related field.</p><p>4&ndash;6 years of experience in BPO operations, including 2&ndash;3 years in a supervisory or assistant managerial role.</p><p>Strong grasp of BPO workflows, KPIs, and quality assurance standards.</p><p>Excellent leadership, communication, and interpersonal skills.</p><p>Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.</p><p>Proficiency in MS Office, CRM systems, and performance monitoring dashboards.</p><p>Job Type: Full-time</p><p><b>Education:</b></p><ul><li>Bachelor's (Required)</li><li>Master's (Preferred)</li></ul><p><b>Experience:</b></p><ul><li><b>Minimum BPO Operations Managing: 2 years (Required)</b></li></ul><p>Work Location: Lahore, In person</p><p>Job Type: Full-time</p><p>Pay: Up to Rs200,000.00 per month</p><p>Work Location: In person</p>

Assistant Manager Call Center Operations

لدله الصحية

<div><div><div><div><h4 class="jobSectionHeader"><b>Call Center Coordinator</b><p>Part Time</p></h4></div><div>
Posted On: Monday, November 10th, 2025</div></div></div><div><div>
Description</div><div><p><b>
Role Purpose:</b></p><p>
Responsible for presenting a professional Call Center services to achieve departmental goals and objectives.</p><p><b>
Key Responsibilities:</b></p><ul><li><div>
Manage outbound calls in a polite and professional manner.</div></li><li><div>
Ensure the customer satisfaction by performing necessary outbound calls related to appointments confirmation and cancellation.</div></li><li><div>
Perform reports that required by direct supervisor.</div></li><li><div>
Maintain and improve quality results by adhering to approved standards and guidelines.</div></li><li><div>
Communicate and confer with customers by using various web based tools.</div></li><li><div>
Execute effective communication skills to deal tactfully with different kinds of customers.</div></li><li><div>
Implements appropriate policies and procedures to achieve the Hospital&rsquo;s goals and objectives in pursuit of Standards of Care, Quality / Performance Improvement</div></li><li><div>
Perform any other tasks within his/her competence as directed by the Call Center Manager.</div></li></ul></div></div><div><div>
Requirements</div><div><p><b>
Necessary Knowledge and Experience:</b></p><ul><li>
0 - 1 years of experience in the related field</li></ul><p><b>
Education and Certification Requirements:</b></p><ul><li>
High school diploma or equivalent.</li></ul></div></div><div><div>
Summary</div><div><div><div><div><b>
Industry</b><b>:</b></div><div><div>
Hospital &amp; health care</div></div></div><div><div><b>
Experience Required</b><b>:</b></div><div><div>
1 year(s) minimum</div></div></div><div><div><b>
Career Level</b><b>:</b></div><div><div>
Officer</div></div></div></div></div></div><div><p>
Required Skills</p><div><p>
Computer Literacy (Word, Excel, Powerpoint)</p><p>
Supervision Skills</p><p>
Adaptability</p><p>
Teamwork</p><p>
Good Communication Skills</p><p>
Flexibility</p><p>
Dependability And Responsibility</p><p>
Honesty And Integrity</p><p>
Strong Work Ethic</p><p>
Motivated To Grow And Learn</p><p>
Strong Self-Confidence</p><p>
Self-Motivated</p><p>
Possessing A Positive Attitude</p></div></div><div><p>
Languages</p><div><p>
EN - Full Professional Proficiency</p><p>
AR - Full Professional Proficiency</p></div></div></div><p></p>

Call Center CoordinatorPart Time

Cookie Cutters Haircuts for Kids

<p><b>About Us:</b><br/>At Cookie Cutters Haircuts for Kids, we make haircuts fun! Our salons are designed with children in mind - from colorful chairs and play areas to TVs and slides - creating an environment where kids feel comfortable and excited. We believe every haircut should be a positive experience, and our team works hard to bring smiles to both kids and parents.</p><p><b>Responsibilities</b></p><p><i>Call Center Receptionist:</i></p><ul><li>You'll be the friendly voice that makes customer smile before they even hang up</li><li>Assist parents and families from multiple locations with scheduling, questions, and support</li><li>Keep communication cheerful, clear, and professional</li><li>Help with day-to-day information prepping and database management organization</li><li>Some weekend work is possible</li><li>Helpful also to be able to travel to other locations if needed (gas money will be reimbursed)</li></ul><p><i>Social Media Content Creator Filming Help:</i></p><ul><li>Be our digital storyteller - turning everyday salon moments into magical posts</li><li>Dream up playful posts, memes, and reels that highlight our kid-centered world and make parents smile and kids giggle</li><li>Have a creative eye and love to dream big</li><li>Spot trends and turn them into family friendly content showcasing our amazing staff and clients</li></ul><p><b>Qualifications</b></p><ul><li>Strong communication skills (phone + online)</li><li>Creative eye for social media content (Instagram and Facebook)</li><li>Familiarity with social media platforms and digital tools for content creation</li><li>Attention to detail with strong editing skills for grammar, punctuation, style consistency, and accuracy</li><li>Love for kids, families, and playful environments</li></ul><p>Call Center role is Monday through Friday - AM and PM shifts available with some weekend shifts and holiday coverage as well.</p><p>Social Media Content Creator Filmer role is an optional add responsibility - but isn't required work for the Call Center.</p><p>Job Type: Part-time</p><p>Pay: From $14.50 per hour</p><p>Expected hours: 15 &ndash; 25 per week</p><p>Work Location: In person</p>

Call Center Reception / Social Media Content Creator

Bank Alfalah Limited

<div>
 <p>
  We&rsquo;re looking for an experienced QA professional to manage call center operations, ensure compliance with SBP guidelines, and drive service excellence. The role involves monitoring call quality, conducting audits, improving processes, and ensuring risk and policy adherence across the contact center.
 </p>
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 </p>
 <p>
  <strong>
   Requirements:
  </strong>
 </p>
 <ul>
  <li>
   Bachelor&rsquo;s degree with at least 2 years&rsquo; experience in QA or Call Center Operations.
  </li>
  <li>
   Strong knowledge of customer care processes, risk management, and reporting.
  </li>
  <li>
   Excellent leadership, analytical, and communication skills.
  </li>
 </ul>
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  <br/>
 </p>
 <p>
  If you&rsquo;re passionate about process improvement and quality enhancement, apply now to be part of our digital transformation journey.
 </p>
</div>


Assistant Manager Quality Assurance – Call Center

El Momento Restaurant Lahore

<p><b>We Are Hiring &ndash; Tele Sales Executive</b><br/><b>Company:</b> Sheikh Saleem Group of Companies<br/><b>Location:</b> I-8 Markaz, Laraib Center (1st Floor), Islamabad<br/><b>Contact:</b> 0336-7649231</p><p><b>Job Description:</b><br/>We are looking for an experienced and energetic <b>Tele Sales Executive</b> with a background in <b>BPO or International Call Centers</b>. The ideal candidate should have excellent communication skills, confidence on calls, and the ability to close sales effectively.</p><p><b>Responsibilities:</b></p><ul><li>Make outbound calls to potential international clients.</li><li>Present products and services professionally to prospective customers.</li><li>Achieve sales targets and maintain performance metrics.</li><li>Handle customer inquiries efficiently and professionally.</li><li>Maintain detailed call records and follow up on leads.</li></ul><p><b>Requirements:</b></p><ul><li>Prior experience in <b>BPO or International Call Center</b> is a must.</li><li>Excellent English communication and listening skills.</li><li>Strong negotiation and persuasion abilities.</li><li>Ability to work under pressure and meet sales targets.</li><li>Positive attitude and team-oriented mindset.</li></ul><p><b>Salary:</b> Attractive salary package based on experience<br/><b>Timings:</b> 10 AM &ndash; 6 PM</p><p><b>Apply Now:</b><br/>Send your updated resume to <b>0336-7649231</b></p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Female Candidates required for our nouba real estate call center

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