call center assistant

OneTouch Direct

<div>
 Reporting to the Call Center Director, the Assistant Director will be responsible for overall operational execution and management of staff, for achieving targeted KPIs and profitability metrics, and for providing leadership for up to 300 staff members during their shift. Additional responsibilities include employee selection, retention, continuous operational improvement, inspection and execution of OneTouch Direct best practices, and a strong commitment to culture and employee satisfaction.
 <br/>
 <br/>
 Assistant Directors must have a strong commitment to and exhibit OneTouch Direct's Core Values when interacting with internal peers and external business partners. You're responsible for driving a profitable business-focusing on creating genuine connections that foster customer loyalty, love of the brand, and strong community engagement. Must be flexible to work all hours of the call center including nights and weekends.
 <br/>
 <br/>
 <ul>
  <li>
   Thrive as a team player in a fast paced, high energy, change-oriented environment
  </li>
  <li>
   Act as a business owner with an emotional connection to everything in the location and creating a great place to work environment for all employees
  </li>
  <li>
   Interprets financial and operational reports and schedules; analyzes data and identifies gaps in operating performance; and develops solutions to ensure that operating goals are achieved
  </li>
  <li>
   Provide enlightened leadership to the management teams to achieve desired service levels, expense control, employee development, key KPIs and including defining departmental policies, process and training
  </li>
  <li>
   Effectively translate corporate strategies into timely and comprehensive tactical plans to achieve goals
  </li>
  <li>
   Develop and maintain strong interpersonal relationships with peers throughout the organization to ensure effective communications are established and goals are clearly understood
  </li>
  <li>
   Works cooperatively and collaboratively with all levels of employees and management, to maximize performance, creativity, problem solving, and results
  </li>
  <li>
   Maintain outstanding location condition and visual standards
  </li>
  <li>
   Ability to work weekends, some holidays, evenings, and additional shifts as needed
  </li>
  <li>
   The list of functions may not be all inclusive and can be expanded to include other duties or responsibilities as needed
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Demonstrated motivational skills and best practices in team building and rallying with a sales staff
  </li>
  <li>
   Demonstrated coaching and counseling skills used to effectively develop all employees; influence and change individual behavior and assist employees to achieve a high level of success and productiveness
  </li>
  <li>
   Proven leadership skills to effectively develop, lead, inspire, and motivate a high performing team
  </li>
  <li>
   Ability to think analytically to identify trends and take appropriate actions
  </li>
  <li>
   Detail orientation, organizational, prioritization, and time management skills; experience preferred
  </li>
  <li>
   Takes a proactive role in bringing about change, applying new ways to develop the business through improved management of people and processes
  </li>
  <li>
   Proven ability and experience in creating and deploying strategic and tactical plans; ability to translate organizational strategy into functional imperatives
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Competencies:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong analytical skills and the ability to drive change and manage long term projects
  </li>
  <li>
   Excellent oral and written communication skills, coupled with outstanding interpersonal
  </li>
  <li>
   Experience with strategic initiative developmental and implementation, specifically with operating policies and procedures and work process improvements
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <strong>
  WHAT YOU'LL EXPERIENCE:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Full-Time Hours: 40 - 50 hours per week schedule
  </li>
  <li>
   Supportive Environment: Classroom training, plus ongoing support for your success!
  </li>
  <li>
   Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
  </li>
  <li>
   Benefits: Health Care Plan (Medical, Dental &amp; Vision)
  </li>
  <li>
   Growth: Opportunity for professional advancement as we grow!
  </li>
  <li>
   Culture: Diverse, welcoming culture with Employee Resource Groups
  </li>
 </ul>
</div>


Call Center Assistant Director - TPA

Sybrid Careers

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 We are hiring an
 <strong>
  Assistant Manager
 </strong>
 to support our call center operations. This role is ideal for a proactive professional with experience in telecom or technical campaigns, who can coordinate teams and ensure smooth operational execution.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support daily call center operations
  </li>
  <li>
   Monitor team performance and ensure service quality
  </li>
  <li>
   Assist in reporting and campaign management
  </li>
  <li>
   Support the Manager in achieving KPIs and operational goals
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Experience &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3&ndash;4 years of relevant call center experience (telecom or technical campaigns preferred)
  </li>
  <li>
   Educational background in Telecom, Electrical, Software Engineering, or Computer Science
  </li>
  <li>
   Strong coordination and analytical skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Competitive salary package
  </li>
  <li>
   Growth and leadership development opportunities
  </li>
  <li>
   Collaborative and professional work environment
  </li>
 </ul>
</div>


Assistant Manager – Call Center Operations

Concord Hospital

<div><div><div>Summary</div></div><div><div><div><div><div>
Under the general supervision of the Call Center Manager or the Assistant Manager, the Call Center Agent performs a variety of call center tasks such as scheduling appointments, updating insurance information, and assisting patients with medication refills. The Call Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service.</div><div>
Education</div><div>
High School degree or General Educational Development equivalency required; demonstrated customer service ability to interact with the public, staff and patients preferred.</div><div>
Certification, Registration &amp; Licensure</div><div>
None required.</div><div>
Experience</div><ul><li><div>
Excellent communication skills</div></li><li><div>
Ability to problem solve</div></li><li><div>
Demonstrates accuracy and attention to detail</div></li><li><div>
Ability to thrive in a self-directed, work environment</div></li><li><div>
Ability to handle a high call volume environment while maintaining professionalism and high performance</div></li><li><div>
Strong computer and keyboard skills required (Words per minute will be asked upon interview)</div></li><li><div>
Knowledge of medical office and hospital operations a plus</div></li><li><div>
Familiarity with medical terminology a plus</div></li></ul><div>
Responsibilities</div><ul><li><div>
Answer incoming calls and triage appropriately</div></li><li><div>
Schedule appointment in the electronic medical record</div></li><li><div>
Contributes to individual and team goals by maintaining: 11.7 calls per hour, 5% or below daily abandonment rate and answering calls on average in 2 minutes or less.</div></li><li><div>
Schedules, confirms or reschedules patient appointments. Promotes Patient Portal enrollment.</div></li><li><div>
Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.</div></li><li><div>
Obtains and verifies insurance and demographic information. Reconciles work lists and reports.</div></li><li><div>
Facilitates patient care between primary, specialty, and ancillary services.</div></li><li><div>
Supports a culture of &ldquo;yes&rdquo; In support of a patient centered medical home.</div></li><li><div>
Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities.</div></li><li><div>
Performs other duties as assigned.</div></li></ul></div></div></div></div><div>
Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.</div><div><div>
Know Your Rights: Workplace Discrimination is Illegal</div></div><div>
Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.</div><div>
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.</div><div>
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.</div><div>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div>
The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.</div><div>
While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand.</div><div>
Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.</div><div>
The employee is occasionally exposed to airborne pathogens.</div><div>
The noise level in the work environment is usually moderate.</div></div>

Call Center Agent | Patient Contact Center| Full Time | Days

DS Marketing Agency

<p>We are hiring <b>Call Center Agents (Freshers)</b> for our growing team. This is a great opportunity for <b>O Level, A Level, Intermediate, and Graduate students</b> who want to start a career in the <b>call center industry, customer service, or sales</b>.</p><p><b>Key Responsibilities</b></p><ul><li>Handle inbound and outbound calls</li><li>Provide customer support and sales assistance</li><li>Generate leads and close sales (for sales campaign)</li><li>Maintain call records and CRM updates</li><li>Achieve daily and monthly targets</li></ul><p><b>Requirements</b></p><ul><li>Freshers are encouraged to apply</li><li>O Level / A Level / Intermediate / Graduates</li><li>Good English communication skills</li><li>Confident and energetic personality</li><li>Willing to work in Evening or Night shifts</li><li>Basic computer knowledge</li></ul><p><b>Benefits</b></p><ul><li>Fixed Salary + Commission</li><li>Performance Bonuses</li><li>Training for Freshers</li><li>Career Growth in Call Center &amp; Sales</li><li>Professional Work Environment</li></ul><p><b>Apply Now</b><br/>WhatsApp: (0318-1490668)<br/>Call Center Jobs, Evening Shift Jobs, Night Shift Jobs, Freshers Call Center Jobs, Customer Service Jobs, Sales Agent Jobs, Lahore Call Center Jobs</p><p>#CallCenterJobs #FreshersJobs #EveningShift #NightShift #CustomerService #SalesJobs #LahoreJobs #HiringNow #OLevel #ALevel #GraduateJobs</p><p>Job Types: Full-time, Internship, Fresher</p><p>Pay: Rs35,000.00 - Rs45,000.00 per month</p><p>Work Location: In person</p>

Call Center Agents (Freshers )

Heitech Services

<div>Description:
<p>
 The Call Center Operator provides front-line weekend operator services for the NIH CIT Emergency Call Center. This role supports general informational calls, emergency call handling, paging requests, teleconferencing, TTY support, interpreter-service coordination, database updates, and related administrative tasks in a mission-essential 24/7/365 environment during weekend-focused coverage.</p><p><b>
Key Responsibilities</b></p><ul><li>
Receive and initiate telephone calls and support incoming and outgoing customer interactions for the NIH community and the public.</li><li>
Activate emergency pages, overhead pages, and related no-fail call workflows with 100% accuracy and timeliness.</li><li>
Support Code Blue, Fire, STAT, Brain Code, DART, operating-room call team, and other emergency protocols as trained.</li><li>
Provide NIH directory and general information assistance; support conference calls, long-distance/international calls, facsimiles, and publication inquiries.</li><li>
Assist the hearing-impaired/deaf community using TTY-enabled tools and support language interpreter services through CYRACOM.</li><li>
Update on-call schedules, logs, non-electronic references, and database records in SPOK and related systems.</li><li>
Support report generation and accurate documentation of call-center activities as assigned.</li></ul>
Requirements:
<p><b>
Education</b> <b>/</b> <b>Experience:</b></p><ul><li>
High school diploma or an associate degree.</li><li>
Approximately two (2) years of call center experience preferred.</li></ul><p><b>
Skills</b></p><ul><li>
Telephony experience is a plus.</li><li>
Strong verbal communication, listening skills, accuracy, and attention to detail.</li><li>
Ability to remain composed during urgent or high-volume call activity.</li><li>
Basic ability to learn call-center systems, databases, schedules, and operational procedures quickly.</li></ul><p><b>
Preferred Qualifications</b></p><ul><li>
Prior weekend shift experience in hospital operator services, switchboard, emergency dispatch support, or another high-sensitivity service environment.</li><li>
Experience with AVAYA, SPOK, or similar call-center and paging systems.</li><li>
Experience with TTY support, interpreter-service coordination, or public-facing information services.</li></ul><p><b>
Eligibility &amp; Compliance</b></p><ul><li>
Ability to obtain and maintain a Tier 2 Public Trust background investigation and HSPD-12/PIV access.</li><li>
Ability to comply with HHS/NIH Rules of Behavior, annual security/privacy awareness requirements, and role-based training requirements applicable to the position.</li><li>
Ability to work on Government facilities in Bethesda, Maryland, in support of a 24/7/365 essential-services operation.</li></ul><p><b>
Work Environment</b></p><p><b>
Location:</b> Bethesda, Maryland, on Government facilities</p><p><b>
Schedule: </b>Full-time weekend-focused shift coverage in support of a 24/7/365 operation, including Government holidays as scheduled.</p><p><b>
Environment:</b> Essential-services call center with no telework permitted; all shifts include a 45-minute meal period and one 15-minute break.</p><p>
HeiTech Services is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, veteran status, or any other protected status. If you need a reasonable accommodation during the application process, please contact HR@HeiTechServices.com.</p></div>

Call Center Operator - Weekend

Baptist Health - Alabama

<div><p>B aptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties.
</p><p></p><p>To learn more about Baptist Health, visit us at https://www.baptistfirst.org .
</p><p></p><p><b>Highlights:
</b></p><p></p><b>Summary </b>: The Call Center Operator shall be repsonsible to answer the phone in a timely, courteous, and professional manner, as well as, to respond accordingly to any crisis situation. Additionally, this individual must also be able to respond to Lifeline calls and take appropriate measures for the call. This position may have additional duties assigned that are within scope of the role. <b>Education / Experience </b>: High school graduate or equivalent required. <b>License / Certification </b>: None <b>Knowledge, Skills, and Abilities </b>:
<br>
<ul><li>Must be able to sit for prolonged periods of time.
</li><li>Must be continuously alert and able to discern caller's needs to take quick and correct action.
</li><li>Must speak with clear diction at all times and have a high level of hearing and visual acuity.
</li></ul><p></p><b>Working Conditions/Physical Requirements </b>: Continuous sitting at the PBX console answering phones.
<br>
Continuous talking when answering phones and relaying messages.
<br>
There is frequent reaching, use of hands and repetitive action.
<br>
There is a continuous need for speaking with clear diction and hearing sensitivity in conversation either by phone or in person.
<br>
Continuous visual acuity at close and distant range.
<br>
Inside protected from weather conditions but not necessarily from temperature changes. Minimal noise levels.
<br>
Much exposure to computer work.
<br>
Occasional exposure to risk of electrical shock.
<br>
Some exposure to infectious disease while performing job-related tasks.
<br>
Some exposure to hazardous chemicals. Occasional exposure to radiation.
<p></p><p><b>Primary Location:
</b></p>Baptist Medical Center South
<p></p><p><b>Job:
</b></p>Call Center Operator - PRN Evenings
<p></p>Call Center Operator
<p></p><p><b>Job Type:
</b></p>PRN-PRN
<p></p><p><b>Shift </b>:
</p>Second Shift (United States of America)</div>

Call Center Operator - PRN Evenings

North South Consulting Group

<div><p>Serve as the first point of contact for the NIH community, delivering critical communication and support services.<br>
<br>
Operators are essential personnel responsible for handling calls, dispatching emergency communications, and ensuring accurate, timely information flow in a 24/7 environment.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li><p>
Answer and initiate telephone calls in a professional and timely manner</p></li><li><p>
Dispatch and manage paging systems, including emergency alerts (e.g., Code Blue)</p></li><li><p>
Provide general information and assistance to NIH staff and stakeholders</p></li><li><p>
Update and maintain call center databases and systems</p></li><li><p>
Perform basic troubleshooting for equipment and software issues</p></li><li><p>
Follow established protocols for call handling, escalation, and documentation</p></li><li><p>
Participate in ongoing training and performance evaluations</p></li></ul><h3 class="jobSectionHeader"><b>
Required Qualifications</b></h3><ul><li><p>
U.S. Citizenship (required)</p></li><li><p>
Strong communication and customer service skills</p></li><li><p>
Ability to remain calm and effective in high-pressure situations</p></li><li><p>
Basic technical proficiency with computer systems and call center tools</p></li><li><p>
Attention to detail and accuracy in data entry and communication</p></li><li><p>
Willingness to work on-site in a 24/7 shift environment (including holidays)</p></li></ul><p>
</p><p>9aSDTCHJex</p></div>

Call Center Operator (All Shifts)

Search 10000+ Call center assistant jobs near you this March. New roles added regularly across leading industries. Apply today.