call center assistant

Abacus Outsourcing

Job Title: Assistant Manager Call Center OperationsWorking Hours: Rotational ShiftsAre you a results-driven leader with a passion for operational excellence? Abacus is looking for an experienced and dynamic Assistant Manager Call Center Operations to join our growing team in Lahore. This is an exciting opportunity to take a key role in managing BPO projects, driving team performance, and ensuring outstanding service delivery to our clients.Key Responsibilities:Oversee day-to-day operations of one or more BPO projects (inbound/outbound/customer service/back-office).Monitor team performance to ensure KPIs, SLAs, and quality targets are consistently met.Conduct daily team huddles, coaching sessions, and performance reviews to foster a high-performing culture.Collaborate closely with QA and Training teams to identify skill gaps and deliver targeted improvement plans.Analyze performance data and prepare detailed reports with actionable insights for senior management.Handle client escalations with professionalism and ensure timely resolution.Drive process improvements to enhance operational efficiency and customer satisfaction.Ensure compliance with company policies, regulatory standards, and industry best practices.Support workforce planning including scheduling, resource allocation, and attendance tracking.Qualifications &amp; Requirements:Bachelor's/Master's degree in Business Administration, Management, or a related field.4&ndash;6 years of experience in BPO operations, including 2&ndash;3 years in a supervisory or assistant managerial role.Strong grasp of BPO workflows, KPIs, and quality assurance standards.Excellent leadership, communication, and interpersonal skills.Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.Proficiency in MS Office, CRM systems, and performance monitoring dashboards.Job Type: Full-timeEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>BPO Operations Managing: 2 years (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs150,000.00 - Rs200,000.00 per monthExperience:<ul><li>Managing Call Center Operations : 2 years (Required)</li></ul>Work Location: In person

Assistant Manager Call Center Operations

American Hospital Dubai

Manages the day-to-day operations of the American Hospital Dubai's Medical Imaging - Call Centre Department. Oversees the scheduling of imaging appointments, responds to patient and physician inquiries, coordinates pre-authorisations, and ensures timely communication. Ensures that the call centre team delivers a high standard of service that aligns with American Hospital Dubai's mission and values, contributing to a seamless patient experience and efficient imaging workflow. Responsibilities <ul><li>Leads the Medical Imaging Call Center, overseeing scheduling, patient inquiries, and coordination to ensure a seamless patient experience and optimal workflow across all imaging sites.</li><li>Manages daily operations to ensure all incoming calls are handled professionally and promptly, and that imaging appointments are scheduled accurately and per hospital and clinical protocols.</li><li>Ensures customer service excellence through prompt response times, service consistency, and adherence to patient care standards.</li><li>Develops and monitors key performance indicators (KPIs), including call handling metrics, appointment booking rates, service levels, and patient satisfaction.</li><li>Implements standardised call handling and scheduling protocols across all imaging sites to ensure consistency and operational efficiency.</li><li>Coordinates closely with imaging technologists, radiologists, and reception staff to confirm modality-specific appointment requirements and patient preparation instructions.</li><li>Ensures urgent and STAT imaging requests are prioritised and processed efficiently in collaboration with clinical teams.</li><li>Monitors service delivery metrics such as call wait times, abandonment rates, first-call resolution, and booking accuracy.</li><li>Reviews patient complaints, service incidents, and near misses; investigates issues and implements corrective actions per hospital policy.</li><li>Maintains full compliance with hospital, DHA, and regulatory policies related to safety, infection control, data confidentiality, and service quality.</li><li>Leads performance improvement initiatives targeting imaging operations, call center workflows, and the patient experience.</li><li>Trains and supervises call center staff, ensuring comprehensive knowledge of imaging procedures, scheduling protocols, and customer service standards.</li><li>Conducts performance evaluations, provides structured feedback, and supports professional development plans for staff.</li><li>Ensures all new hires complete a structured onboarding and orientation program with assigned preceptors.</li><li>Ensures 100% compliance with staff licensure, mandatory training, and CPD requirements.</li><li>Develops annual departmental objectives aligned with hospital priorities and monitors progress toward these goals.</li><li>Promotes interdisciplinary collaboration and communication with imaging and clinical teams to support coordinated care delivery.</li><li>Upholds hospital and departmental policies, fostering a culture of accountability, professionalism, and respect.</li><li>Encourages a team-oriented environment that values diversity, collaboration, and continuous learning.</li></ul> Qualifications <ul><li>Bachelor's Degree in Communications or realated field.</li><li>Diploma or other educational certificate in Call Centre Management/Operation preferred.</li></ul>PROFESSIONAL EXPERIENCE:<ul><li>Minimum of five (5) years of call centre experience with a minimum of two (2) years as an Assistant Manager/Supervisor, preferably within a medical environment.</li><li>Experienced in the use and troubleshooting of computerised telephonic systems.</li><li>Significant exposure to Customer Excellence Programme methodologies.</li><li>Excellent oral, written and comprehension of the English language is essential.</li><li>Ability to converse effectively in the Arabic Language preferred.</li></ul>

Call Center Manager

octopus Digital Network

GREAT OPPORTUNITY FOR STUDENTS AND PART TIME WORKERS!!!It&rsquo;s a Call Center Agent Job (Help Line)It&rsquo;s not a Sales Job.Requirements:YOU MUST BE ABLE TO SPEAK ENGLISH &amp; URDU.Age: 18 years to 22 Years.Morning, Evening and Night Shifts:Working Days: Monday to Sunday (one off)Working Timings: 10:00 AM to 5:00 AM (Any 6 HOURS ONLY).TRAINING WILL BE PROVIDED FREE OF COST !Salary:Basic Salary (Fixed): PKR 22,000/-Plus you earn Healthy Commissions, Weekly Bonuses &amp; Monthly Promotions.Walk-in-Interviews on Monday to Thursday Between 3 PM to 6 PM.LIMITED SEATS!! FIRST COME FIRST SERVE BASIS!!Location: 306, 3rd Floor, Kashif Center, 1103 Naval Private Rd, Shahra e Faisal Karachi Cantonment Karachi, Near Mehran Hotel and Commander House. All The Best !Call : +92 (021) 37441768Job Type: Part-timePay: Rs18,000.00 - Rs25,000.00 per monthWork Location: In personExpected Start Date: 04/12/2025

Call Center Representative - Part Time Job (6 Hours Only)

Blackstone Global Resource ltd

Job Title: Call Center Executive (Fluent in English)Job Location: DHA Phase 4, LahoreJob Timings: 1:00 PM to 10:00 PMSalary: Up to PKR 55,000 + CommissionResponsibilities:<ul><li>Handle customer inquiries via phone in a professional and courteous manner.</li><li>Provide accurate information about products/services.</li><li>Build and maintain strong customer relationships.</li><li>Meet or exceed sales targets and KPIs.</li><li>Document all customer interactions accurately in the system.</li><li>Resolve customer complaints efficiently to ensure satisfaction.</li></ul>Requirements:<ul><li>Must be fluent in English (spoken and written).</li><li>Previous experience in a call center or sales role is preferred but not mandatory.</li><li>Ability to work in a fast-paced environment.</li><li>Excellent communication, negotiation, and problem-solving skills.</li><li>Positive attitude and strong work ethic.</li></ul>Benefits:<ul><li>Competitive salary up to PKR 55,000 per month.</li><li>Attractive commission structure based on performance.</li><li>Professional growth and development opportunities.</li><li>Comfortable work environment in DHA Phase 4, Lahore.</li></ul>Job Type: Full-timePay: Rs37,000.00 - Rs55,000.00 per monthWork Location: In person

Call Center Executive - Fluent in English

Ebn Hayan Health Care

Green Life Medical Center is looking for a female Call Center Executive with strong experience in UAE medical centers or clinics. The ideal candidate must be Arabic-speaking and fluent in English, with excellent communication and customer service skills.Key Responsibilities<ul><li>Handle incoming calls, WhatsApp inquiries, and appointment bookings</li><li>Provide accurate information about medical services and packages</li><li>Coordinate patient schedules with doctors and nursing staff</li><li>Maintain patient records and follow-up lists</li><li>Deliver excellent customer service to ensure patient satisfaction</li><li>Assist with basic administrative and front-office duties when needed</li></ul>Requirements<ul><li>Female candidates only (as per clinic requirements)</li><li>Arabic speaker (Native or Fluent)</li><li>English fluent (Very important)</li><li>Minimum 1&ndash;2 years experience in a UAE medical center or clinic</li><li>Knowledge of medical services, insurance, and appointment handling</li><li>Strong communication, customer service, and multitasking abilities</li><li>Professional attitude and presentable appearance</li><li>Must be available in UAE for face-to-face interview</li></ul>Job Type: Full-timePay: AED5,000.00 - AED10,000.00 per month

Call Center Executive (Female) – Medical Center Experience Required

AK Graphic

Job Description:Job Description AK Graphic is hiring energetic and motivated Call Center agents to join our growing team in Gulberg, Lahore.You&rsquo;ll be responsible for handling inbound and outbound calls, providing product information, and guiding customers with a positive and professional attitudeKey Responsibilities<ul><li>Handle international campaigns to build client relationships.</li><li>Communicate with clients through calls.</li></ul>Requirements<ul><li>Freshers and experienced candidates are encouraged to apply.</li><li>Good communication skills (English speaking preferred for international campaigns).</li><li>Ability to work independently during night shift hours.</li><li>Basic knowledge of sales, customer service representative</li></ul>Benefits<ul><li>Fuel allowance (paid).</li><li>Competitive salary package (40K &ndash; 85K based on performance)</li><li>Monthly bonuses and performance-based incentives.</li><li>Professional growth and promotion opportunities.</li><li>Friendly, supportive, and growth-focused work environment.</li><li>Apply now and become a part of our growing team!</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Call center Agents (Night Shift)

Collab BPO

Position: Telesales Executive Timing: 11 PM &ndash; 8 AM (Night Shift)Are you confident, talkative, and love convincing people? We&rsquo;re looking for energetic individuals to join our night shift telesales team at Collab BPO!What You&rsquo;ll Do:<ul><li>Make outbound calls to potential clients.</li><li>Present our services in a clear and engaging way.</li><li>Hit your sales targets and celebrate your wins with bonuses.</li><li>Build positive relationships with customers.</li></ul>What We&rsquo;re Looking For:<ul><li>Strong spoken English, confidence matters more than accent.</li><li>Previous call center or sales experience is a plus (not a must!).</li><li>Motivated, target-oriented, and ready to learn.</li></ul>What You&rsquo;ll Get:<ul><li>Performance-based pay, the more you sell, the more you earn.</li><li>Bonuses + incentives for top performers.</li><li>Full training and support to help you grow.</li><li>A fun, friendly, and fast-paced work environment.</li></ul>Apply now and start your journey with Collab BPOJob Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Jobs in Call Center (Night Shift)

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