call center assistant

MasOrange

<div></div><div><div><div>Location: ASSIUT GOVERNORATE, EGYPT</div></div><div><div>
Category: Customer Experience &amp; Support</div></div><div><div>
W339V75W</div></div><div><div>
Regular</div></div><div><div>
Full-time</div></div><div><div>
Orange Egypt</div></div></div><div></div>
 <div>Publication date : Dec 15, 2025, 1:38PM
Purpose of the job

Handling all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center.

The call center specialist is responsible to handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues.

Duties and responsibilities

<ul><li>Handle all incoming/outgoing calls of the call center.</li><li>
Provide follow up, occasional campaigns and call backs blended with normal inbound calls.</li><li>
Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.</li><li>
Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and etc.)</li><li>
Communicate with other Customer Care sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound &amp; Save Initiativesetc).</li><li>
Communicate with other departments all relevant customer inquiries if applicable.</li><li>
Achieve the requested staffed time on a daily basis to minimize lost call rate.</li><li>
Provide proper information to customers with complete and comprehensive understanding of Orange products and services.
</li><li>Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.</li><li>
Respect and apply company vision, mission and values.</li><li>
Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.</li><li>
Use available methods and tools to develop own skills.</li><li>
Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings.etc).</li><li>
Keep up-to-date with all the services and products provided by Orange.</li><li>
Resolve all customer complaints, requests and inquiries within the pre-determined SLAs.</li><li>
Escalate problems, report suspected fraud and provides relevant feedback to the right channels.</li></ul>

Job specification

Education

<ul><li>Bachelor's degree from a recognized university.</li></ul>

Experience

<ul><li>0-2 years of experience in the same function.</li></ul>

Skills and abilities

<ul><li>Very good English both spoken and written.</li><li>
Very good computer skills.</li><li>
Strong Customer Orientation.</li>
<li>Strong communication, listening &amp; interpersonal skills.</li><li>
Flexibility &amp; ability to work in a team.</li>
<li>Self-confident with professional behavior &amp; attitude.
</li><li>High sense of time management.</li><li>
</li></ul><div>
At Orange, only your skills matter.
</div>
Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation. 
Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.</div>

Call Center Representative - Assiut

Verida Inc

<div>SUMMARY: Assist the Supervisor in the call center operation in accordance with policies and procedures. Ensure smooth call center operation during shift.
LOCATION: On-Site in the District of Columbia
ESSENTIAL FUNCTIONS:<ul><li>
Monitor the operation in accordance with policies and procedures.</li><li>
Train and coach team members in conjunction with supervisor.</li><li>
Responsible for shift schedule to include, work station assignments/rotations with supervisor.</li><li>
Coordinate production startups, shutdowns, and changeovers with supervisor.</li><li>
Responsible to meet shift goals.</li><li>
Responsible for quality control.</li><li>
Make adjustments as necessary during shift to maintain compliance within specifications.</li><li>
Operate within standard operating procedures (SOPs).</li><li>
Communicate with Supervisor.</li><li>
Ensure a clean and safe work environment.</li><li>
Complete shift paperwork.</li><li>
Assist in assigned department as necessary.</li><li>
Other duties as assigned.</li></ul>
QUALIFICATIONS REQUIRED:<ul><li>
Strong reading, writing, and arithmetic skills required.</li><li>
Computer literate with the ability to learn customer service software applications.</li><li>
Duties require professional verbal and written communication skills</li><li>
Ability to type 30 wpm.</li><li>
Work requires willingness to work a flexible schedule including days, nights, holidays and weekends.</li></ul>
QUALIFICATION<ul><li>
High school diploma or equivalent.</li></ul></div>

Customer Service Team Lead- DC

Sanford Health

Careers With Purpose 
 
Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America&rsquo;s heartland. 
 
Facility: Sanford Broadway Med Ctr
 
Location: Fargo, ND
 
Address: 801 Broadway N, Fargo, ND 58102, USA
 
Shift: Varies
 
Job Schedule: PRN
 
Weekly Hours: Varies
 
Salary Range: $15.00 - $23.00 
 
Department Details 
 
This position is a PRN Room Service Asst (Call Center) at the Broadway Campus. 
 
Job Summary 
 
Performs a variety of duties involved with food service for patients. Serves meals and snacks to patients in a professional manner. Ensures rotation of floor supplies and maintains supplies up to PAR (Periodic Automatic Replenishment) levels. Delivers appropriate room service menus to patients, instructing patients on meal ordering systems. Assesses patients&rsquo; ability to utilize the meal order system. Communicates effectively, timely and often with nursing staff, nutrition techs, dietitians and call center staff. Uses computerized diet sheets, accesses patient computer system, and retrieves completed meals from patients' rooms and records intake and calorie count information. Maintains compliance with all Hazardous Analysis and Critical Control Point (HACCP) guidelines. 
 
Obtains, transcribes and processes meal orders from patients and visitors over the telephone, verifying that meal orders meet diet order parameters. Provides appropriate menu for diet. Possesses excellent customer service skills continuously. Displays listening skills and effectively communicates with co-workers, supervisors and nursing staff. Establishes effective working relationships with co-workers, supervisors and nursing staff. Evaluates and maintains quality control standards. 
 
Qualifications 
 
Direct customer service experience preferred. Previous food service experience and/or work with therapeutic diets preferred. 
 
On-the-job training provided. 
 
Benefits 
 
Sanford offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance. For more information about Total Rewards, visit https://sanfordcareers.com/benefits . 
 
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org . 
 
Sanford has a Drug Free Workplace Policy. An accepted offer will require a drug screen and pre-employment background screening as a condition of employment. 
 
Req Number: R-0266428
 
Job Function: Facilities and General Services
 
Featured: No

Room Service Assistant - Broadway - PRN

Code Flairs

Are you a motivated student or recent graduate looking to break into the fast-paced world of SEO and Digital Marketing? Do you have excellent communication skills and a passion for sales? We are looking for energetic Call Center Agent Interns to join our Night Shift Outbound Campaign.This isn&rsquo;t just a call center job; this is a paid internship where you will learn the fundamentals of digital marketing, lead generation, and search engine optimization (SEO) while earning an income. You will be the voice of our agency, reaching out to business owners to help them grow their online presence.What You&rsquo;ll Do (Responsibilities):<ul><li>Outbound Calling: Make high-volume outbound calls to prospective clients (business owners, marketing managers) to introduce our SEO and Digital Marketing services.</li><li>Lead Generation: Identify and qualify potential leads for our sales pipeline.</li><li>Pitch Delivery: Articulate the value of SEO, PPC (Pay-Per-Click), and Social Media Marketing to help businesses increase their visibility.</li><li>Data Management: Accurately log call results, client details, and feedback into our CRM system.</li><li>Market Research: Assist in identifying target markets and researching potential clients to tailor your pitch.</li><li>Feedback Loop: Provide insights from client conversations to the marketing team to refine our messaging.</li></ul>Why Join Us? (The Perks)<ul><li>Hands-On Experience: Get real-world experience in the Digital Marketing industry.</li><li>SEO &amp; Sales Training: We don't expect you to know everything yet! We provide comprehensive training on SEO concepts, digital marketing strategy, and sales scripts.</li><li>Night Shift Premium: Competitive compensation with shift differentials for night shift work.</li><li>Career Growth: High performers will have the opportunity to transition into full-time Sales, Marketing, or Account Management roles.</li><li>Work Environment: Dynamic, supportive, and fast-paced team culture.</li></ul>Who We Are Looking For (Qualifications):<ul><li>Communication Skills: You have a clear, confident, and professional phone voice.</li><li>Resilience: You are persistent, handle rejection well, and stay motivated.</li><li>Interest in Tech/Marketing: You don&rsquo;t need a marketing degree, but you must be eager to learn about SEO and how websites work.</li><li>Tech Savvy: Comfortable using computers, navigating CRMs, and using Google Suite.</li><li>Availability: Must be available to work Night Shift (e.g., 7:00 PM &ndash; 4:00 AM or similar).</li></ul>Education:<ul><li>Currently pursuing or recently completed a Bachelor's Degree in Business, Marketing, Communications, or a related field (preferred, but not required).</li></ul>Ready to Launch Your Digital Marketing Career?If you are ready to trade a boring job for an exciting career in marketing, we want to hear from you! Click the &quot;Apply Now&quot; button to submit your resume 0r directly approach on the following whatsApp: 03254283182Come grow with usPay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Call Center Agent Intern (Night Shift) – SEO & Digital Marketing Outbound

Marriott International

<div>Additional Information 
Job Number26082052 
Job CategoryRooms &amp; Guest Services Operations 
LocationPO Box 91888 Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management 
<div><div>POSITION SUMMARY 
Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. 
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

CID / Call Center Agent - The Ritz-Carlton Abu Dhabi, Grand Canal

Commercial Bank of Dubai

<div>RAK, AE Entry-level Permanent ID: 102207</div>
 <div><div><div><div><h3 class="jobSectionHeader">Description</h3>
<div>Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World&rsquo;s Best Banks 2022.
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile. 
 
Job Purpose:
Provide &amp; deliver a professional one-stop customer service and create a positive impression of the bank over the phone in line with bank&rsquo;s established standards operating procedures and policies. 
 
Principal Accountabilities:
<ul><li>Ensure providing superior customers&rsquo; services &amp; answer all incoming calls with maximum quality and highest productivity.</li>
<li>Recognize and convert sales opportunities while answering prospect customers&rsquo; inquiries and deepen existing customers&rsquo; relationships by Cross Selling and generating sales leads.</li>
<li>Applying sound &amp; accurate product knowledge.</li>
<li>Follow up all activities and requests arising from customers&rsquo; calls and deliver as promised.</li>
<li>Complaints&rsquo; handling and problems&rsquo; resolution.</li>
<li>Checking and updating customer&rsquo;s data and information.</li>
 <li>Provide management with valid and regular customers&rsquo; feedback.</li>
<li>Ensure efficient secrecy by applying the standard security measurements before providing any information to callers as specified by bank&rsquo;s policy &amp; procedures.</li>
<li>Achieving quality and productivity KPIs</li>
<li>Achieving sales leads target</li>
<li>Product knowledge tests and supervisor feedback</li>
<li>Satisfactory execution and follow up of customers&rsquo; requests till it is closed</li>
<li>First call resolution and number of escalated complaints</li>
<li>Address update and data clean up</li>
<li>CRM Registrations</li>
<li>Full compliance of AML and bank&rsquo;s policies and procedures</li></ul></div></div></div></div></div>
 <div><div><div><div><h3 class="jobSectionHeader">Requirements</h3>
<div>Education and Experience
<ul><li>High School or bachelor's degree</li></ul></div></div></div></div></div>

Contact Centre Associate (UAE National)

Chicago ENT

<div>PATIENT CARE COORDINATOR &ndash; CALL CENTER
Our Call Center Patient Care Coordinators are responsible for managing inbound scheduling and patient communication across all departments within our organization (ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, Post-Operative, and any others as they apply). They serve as the primary point of contact for patients seeking appointments, follow-up care, and general assistance, ensuring inquiries are handled promptly, accurately, and professionally.
This role manages a high volume of telephone calls, electronic inquiries, online scheduling requests, referrals, and internal task assignments. Call Center PCC's monitor multiple communication platforms and work closely with providers and clinical teams to ensure patients are scheduled appropriately and receive timely follow-up. Their work is critical to maintaining access to care and delivering a responsive, patient-centered experience.
Travel may be required to any Chicago ENT/Chicago Sleep Center or affiliated location.
This role will report to the Call Center Lead.
PRIMARY RESPONSIBILITIES<ul><li>
Meet established Call Center performance standards, including but not limited to average hold time, call handling efficiency, first-contact resolution, accurate call routing, abandonment rate, and bounce/transfer rates, while maintaining a high level of professionalism and customer service.</li><li>
Schedule and register patients for a wide range of appointments, including ENT, Sleep, Imaging, Cosmetic, Allergy, Audiology, Oral Appliance, and Post-Operative visits.</li><li>
Ensure accurate entry of demographic, insurance, and appointment information into the electronic medical record (EMR).</li><li>
Respond promptly and professionally to patient, provider, and staff inquiries via telephone, voicemail, web, SMS, and EHR messaging.</li><li>
Monitor and complete tasks assigned to the &quot;User, Scheduler&quot; work queue.</li><li>
Review appointments scheduled by automated scheduling partners for accuracy and appropriateness.</li><li>
Review online appointments scheduled through Healow and Zocdoc to ensure they are booked correctly and obtain any missing information.</li><li>
Manage and respond to messages received through:<ul><li>
NotifyMD (after-hours and overflow call service)</li><li>
PerfectServe (provider on-call communication)</li><li>
Healow online scheduling</li><li>
Zocdoc online scheduling</li><li>
Glacial Media website inquiries</li><li>
Department and staff voicemail boxes</li><li>
Specific system names or vendors for managing correspondence are subject to change (add or remove)</li></ul></li><li>
Contact patients to schedule new appointments, coordinate follow-up care, and reschedule existing appointments as needed.</li><li>
Process inbound referrals to register patients referred to the practice.</li><li>
Provide knowledgeable responses to patients and family members regarding appointment types, preparation instructions, insurance requirements, and scheduling options.</li><li>
Escalate clinical questions or urgent concerns to the appropriate department.</li><li>
Other duties as individually assigned.</li></ul>
REQUIRED QUALIFICATIONS<ul><li>
High school diploma or equivalent required</li><li>
Ability to work within an EMR database and navigate through a Windows environment required</li><li>
Must be able to type a minimum of 30 words per minute with 90% or greater accuracy</li></ul>
PREFERRED QUALIFICATIONS
<ul><li>1-5 years of experience as a healthcare call center representative, patient access representative, patient service representative, medical scheduler, medical assistant, or medical receptionist</li><li>
Bilingual in English and Spanish (speaking, writing, and comprehension)</li><li>
Experience working in a Sleep or ENT Specialist Office</li></ul>
SUPERVISORY RESPONSIBILITY
This position has no supervisory responsibility.
CERTIFICATES, LICENSES, REGISTRATIONS
None.
ENT is an Equal Opportunity Employer. We offer competitive salaries and benefits, including medical/dental, life and disability coverage, generous vision benefits, a 401 (k) plan with a match, vacation time, and weekends and major holidays off.</div>

Patient Care Coordinator Call Center

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