call center assistant

Abacus Outsourcing

Job Title: Assistant Manager Call Center OperationsLocation: Lahore, PakistanDepartment: BPO OperationsWorking Hours: Rotational ShiftsAre you a results-driven leader with a passion for operational excellence? Abacus is looking for an experienced and dynamic Assistant Manager Call Center Operations to join our growing team in Lahore. This is an exciting opportunity to take a key role in managing BPO projects, driving team performance, and ensuring outstanding service delivery to our clients.Key Responsibilities:Oversee day-to-day operations of one or more BPO projects (inbound/outbound/customer service/back-office).Monitor team performance to ensure KPIs, SLAs, and quality targets are consistently met.Conduct daily team huddles, coaching sessions, and performance reviews to foster a high-performing culture.Collaborate closely with QA and Training teams to identify skill gaps and deliver targeted improvement plans.Analyze performance data and prepare detailed reports with actionable insights for senior management.Handle client escalations with professionalism and ensure timely resolution.Drive process improvements to enhance operational efficiency and customer satisfaction.Ensure compliance with company policies, regulatory standards, and industry best practices.Support workforce planning including scheduling, resource allocation, and attendance tracking.Qualifications &amp; Requirements:Bachelor's/Master's degree in Business Administration, Management, or a related field.3&ndash;5 years of experience in BPO operations, including 1&ndash;2 years in a supervisory or assistant managerial role.Strong grasp of BPO workflows, KPIs, and quality assurance standards.Excellent leadership, communication, and interpersonal skills.Ability to thrive in a fast-paced, dynamic environment and manage competing priorities.Proficiency in MS Office, CRM systems, and performance monitoring dashboards.Why Join Us?At Abacus, you'll be part of a forward-thinking organization that values innovation, collaboration, and professional growth. This role offers a platform to lead impactful projects and make a real difference in operational success.Ready to take the next step in your career?&quot;Please read the job description and requirements carefully before applying. Only apply if you meet the qualifications, as applying without meeting them may affect your eligibility for other positions.&quot;Send your updated resume to hassan.saleem@abacus-global.com with the subject line: Application &ndash; Assistant Manager Call Center Operations.We look forward to welcoming a passionate leader to our team!Job Type: Full-timePay: Up to Rs200,000.00 per monthWork Location: In person

Assistant Manager Contact Center (International)

Jinglecred Digital Finance Limited

Job DescriptionJinglecred Digital Finance Limited is seeking a highly skilled and proactive Assistant Manager I.T to support and manage the smooth functioning of our call center operations. The ideal candidate will be responsible for ensuring uninterrupted performance of CRM systems, handling troubleshooting issues, managing call center I.T inventory, and providing timely solutions for both software and networking challenges.Key Responsibilities:<ul><li>Manage and maintain the CRM systems used by the call center to ensure seamless operations.</li><li>Provide technical support and handle troubleshooting related to hardware, software, and networking issues.</li><li>Ensure 24/7 uptime and smooth functioning of call center infrastructure.</li><li>Manage I.T inventory related to call center equipment (headsets, systems, routers, etc.).</li><li>Install, configure, and maintain system-related software and applications required for call center operations.</li><li>Monitor and resolve any network-related problems to ensure minimal downtime.</li><li>Develop and implement I.T policies, SOPs, and best practices to improve operational efficiency.</li><li>Collaborate with vendors and internal teams for system upgrades and support.</li><li>Ensure data security and compliance across all systems and processes.</li><li>Train and support call center staff in using I.T systems effectively.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field (Master&rsquo;s preferred).</li><li>Minimum 3&ndash;5 years of experience in I.T support, preferably in call center or BPO environments.</li><li>Strong knowledge of CRM systems, networking, and troubleshooting.</li><li>Experience in inventory management and vendor coordination.</li><li>Hands-on experience with system-related software installation and maintenance.</li><li>Relevant certifications such as CCNA, MCSE, or equivalent are highly desirable.</li><li>Strong analytical, problem-solving, and decision-making skills.</li><li>Ability to work under pressure and resolve issues in a timely manner.</li><li>Excellent communication skills with a service-oriented approach.</li></ul>Benefits:<ul><li>Competitive salary package.</li><li>Professional growth and learning opportunities.</li><li>Dynamic and collaborative work environment.</li></ul>Job Type: Full-timeExperience:<ul><li>CCNA: 2 years (Preferred)</li><li>CCNP: 2 years (Preferred)</li><li>Minimum IT Call Center: 2 years (Preferred)</li></ul>Work Location: In person

Assistant Manager I.T (Call Center)

1AZ0 Marketing (Pvt) Ltd.

1AZ0 Marketing Pvt Ltd.Full Job Description * Candidates must have strong communication and leadership skills. * Proficiency in English.The Call Center Representative will be responsible for providing excellent customer service by answering calls, resolving customer inquiries, and providing information about products and services. This is a full-time on-site role as a Call Center Representative located in Kar&#257;chi. The position requires computer literacy and excellent interpersonal skills to help maintain customer satisfaction.Qualifications<ul><li>Sales and Customer Support skills</li><li>Interpersonal Skills and Customer Satisfaction skills</li><li>Ability to work in a fast-paced environment</li><li>Experience in a call center or customer service role is a plus</li><li>Fluency in english is a must</li></ul>Skills<ul><li>Manage large amounts of inbound and outbound calls in a timely manner</li><li>Follow communication &ldquo;scripts&rdquo; when handling different topics</li><li>Identify customers&rsquo; needs, clarify information, research every issue and provide solutions and/or alternatives</li><li>Seize opportunities to upsell products when they arise</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Keep records of all conversations in our call center database in a comprehensible way</li><li>Frequently attend educational seminars to improve knowledge and performance level</li><li>Meet personal/team qualitative and quantitative targets</li></ul>Job Types: Full-time, Part-timeJob Types: Full-time, ContractPay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Customer Calling Agents/ CSR- Evening Shift (Fresh Graduates + Students)

ACE Marketing (Pvt) Ltd.

Call Center AgentsAre you ready to join a dynamic team where your voice makes a difference? We are seeking enthusiastic Call Center Agents to deliver exceptional support to our clients. This is a no-sales, no-target role, focused entirely on providing exceptional service and building relationships.Why Join Us:&bull;No Sales. No Targets. Your focus is client support, not numbers.&bull;Competitive salary and growth opportunities.&bull;Training and development programs to enhance your skills.&bull;Positive, collaborative, and supportive work culture.&bull;Make a real impact by helping clients and being part of a professional team.Requirements:Excellent communication skills in English language.Ability to work at Night Shift.Candidate should have leading capabilities.Punctual and hard worker.Pick &amp; Drop is available for female staff Job Types: Full-time, Part-timeJob Types: Full-time, Part-timePay: Up to Rs40,000.00 per monthLanguage:<ul><li>Fluent English (Required)</li></ul>Location:<ul><li>Karachi (Required)</li></ul>Work Location: In person

Call Center Executives (O/A Levels)/Matric

Raptor Supplies Private Limited

Job Title:Call Center Customer Service Representative &ndash; Voice Process (Australian Shift) &ndash; WFHCompany Location:Mohan Estate, New Delhi &ndash; 110044Department:Customer Support / Call Center OperationsReports To:Customer Support Manager / Team LeadAbout the CompanyRaptor Supplies is a leading e-commerce portal offering more than 750,000 high-quality MRO products and industrial supplies to SMEs, large corporations, and public-sector organizations across the UK, Ireland, Europe, the Middle East, Africa, Asia, and Australia. Our catalog includes abrasives, cleaning tools, electrical equipment, fasteners, hand tools, hardware, lab supplies, lighting solutions, material handling, and machining tools from over 2,400 renowned global brands.Job SummaryWe are seeking an energetic and customer-focused Call Center Customer Service Representative (Voice Process) to handle voice-based customer interactions for our Australian eCommerce and logistics operations. This work-from-home role involves managing inbound and outbound calls, resolving customer concerns, and delivering an excellent customer experience aligned with company standards.Key Responsibilities<ul><li>Handle inbound and outbound calls from Australian customers regarding orders, deliveries, returns, and shipment tracking.</li><li>Provide accurate, professional, and timely assistance to resolve customer queries and complaints.</li><li>Record all customer interactions in the CRM system and follow up to ensure complete resolution.</li><li>Collaborate with logistics, warehouse, and operations teams to resolve issues effectively.</li><li>Adhere to call scripts, compliance guidelines, and meet performance targets (AHT, FCR, and CSAT).</li><li>Escalate complex issues to supervisors and maintain proactive communication with customers.</li><li>Identify recurring issues and recommend process improvements to enhance customer satisfaction.</li></ul>Required Skills &amp; Qualifications<ul><li>High school diploma or bachelor&rsquo;s degree (preferred).</li><li>0&ndash;3 years of experience in an international voice process (eCommerce or logistics experience preferred).</li><li>Excellent verbal communication skills in English with a clear, neutral, or Australian-accent-friendly tone.</li><li>Strong problem-solving skills and the ability to remain calm under pressure.</li><li>Proficiency with CRM tools, call center software, and MS Office.</li><li>Willingness to work Australian shift hours (4:30 AM &ndash; 12:30 PM IST, depending on daylight savings).</li></ul>Preferred Skills<ul><li>Experience supporting Australian or Asia-Pacific customers.</li><li>Knowledge of eCommerce platforms, order management systems, and international shipping processes.</li></ul>Job Type: Full-timePay: &#8377;400,000.00 - &#8377;500,000.00 per yearWork Location: In person

Call Center Customer Service Representative – Voice Process (Australian Shift) – WFH

1AZ0 Marketing Pvt Ltd.Call Center RepresentativesOur organization is well-established and provides a professional and career-oriented environment. We pride ourselves on having a friendly and motivating workplace. We encourage female candidates to apply. Both fresh and experienced applicants are welcome, and we offer training for those who are new to the field. Candidates should possess strong English communication skills.Salary: Rs 30,000 to Rs 40,000 per month (including commission, and bonuses)Responsibilities:<ul><li>Manage large amounts of outbound calls in a timely manner</li><li>Follow communication &ldquo;scripts&rdquo; when handling different topics</li><li>Identify customers&rsquo; needs, clarify information, research every issue and provide solutions and/or alternatives</li><li>Seize opportunities to upsell products when they arise</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Keep records of all conversations in our call center database in a comprehensible way</li><li>Frequently attend educational seminars to improve knowledge and performance level</li><li>Meet personal/team qualitative and quantitative targets</li></ul>Job Requirements:- Fluency in english is must- Ability to work night shifts- Leadership capabilities- Punctuality and a strong work ethicJob Types: Full-time, Part-timeWe offer a competitive basic salary along with an excellent commission structure.Job Types: Full-time, Part-timePay: Up to Rs35,000.00 per monthLanguage:<ul><li>english with fluency (Required)</li></ul>Work Location: In person

Customer Dialing Agents/ CSR - (O/A Level Students) Evening Shift

RE/MAX REGAL

The principal functions of a call center Agent to provide information to clients and coordinate with the staff and Agents and to direct the office operation. To meet and exceed the service customers goals established for the office.<ul><li>English skills are mandatory</li><li>minimum English level c1</li><li>Back office with outbound calls</li><li>Transportation provided</li><li>Working on rotation shifts</li></ul>Job Type: Full-timePay: From E&pound;15,000.00 per monthApplication Question(s):<ul><li>How many people reporting to you ?</li><li>How</li></ul>Experience:<ul><li>Three: 5 years (Required)</li></ul>Location:<ul><li>New Cairo (Required)</li></ul>

Call center Agent

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