call center associate

Baylor Scott & White Health

<div>JOB SUMMARY 
 
The Human Resources (HR) Service Center Associate 1 serves as the first point of contact for the Shared Service Center (SSC) within an area of specialty or assignment. This position is responsible for receiving, routing, resolving and properly closing all HR inquiries by understanding the organization's processes, policies and procedures to investigate, resolve and facilitate the resolution of issues and questions.
SALARY<div>
The pay range for this position is $18.10 (entry-level qualifications) - $27.15 (highly experienced) The specific rate will depend upon the successful candidate&rsquo;s specific qualifications and prior experience. 
 
ESSENTIAL FUNCTIONS OF THE ROLE 
 
Serves as the first point of contact when employees and managers contact the SSC. Receives, routes, resolves and properly closes a multitude of inquiries, routing specialty questions to Tier 2 Specialists, HR Business Partners (HRBPs) or Centers of Expertise (COEs). Collaborates with appropriate SSC leadership, staff, COEs, HRBPs, HRIS or third parties to resolve complex inquiries or transactions as needed. 
 
Assists employees and managers in navigating the HR portal, PeopleSoft or Oracle Cloud applications (i.e. Compensation, Learning, Performance Management, Recruitment Succession Planning and Talent Management). Guides employees and managers to general HR policies and procedural manual. 
 
Provides data entry support when employees are unable to complete activities through the self-service portal (i.e. deposit enrollment, life events, general deductions, new hire benefits enrollment and personal data changes). 
 
Fulfills employment verification requests. 
 
Performs daily review of open case cues to ensure inquiries and requests are being resolved and closed properly and in a timely manner. 
 
Partners with SSC Managers to regularly review performance outcomes against Service Level Agreements (SLAs) and Key Performance Indicators (KPIs); identifies trends requiring COE policy and procedure review or consideration. Seeks opportunities to improve the quality, efficiency and effectiveness of individual and team work. 
 
Seeks feedback, continuously learns, and takes advantage of opportunities to improve knowledge, skill, and experience. Maintains working knowledge of all HR and Payroll Operations, trends and developments within healthcare, HR and the organization. Work to enhance the capability of self. 
 
Participates in the delivery of training for staff, SSC staff, other HR partners, SSC customers and third party vendor resources, where appropriate. 
 
KEY SUCCESS FACTORS 
 
Prior call center experience a plus. 
 
Prior CRM experience (i.e. operating a phone tree, routing calls, fielding inquiries through chat and phone) a plus. 
 
Strong customer service skills. 
 
Ability to use and navigate through multiple computer applications and databases to enter job data and personal data changes as well as to research and log customer inquiries (i.e. PeopleSoft, Oracle Cloud, ServiceNow). 
 
Prior PeopleSoft, Oracle Cloud and Service Now applications experience highly desirable. 
 
Familiarity with Microsoft O365 applications. 
 
Excellent interpersonal, listening, verbal and written communication skills. 
 
Ability to build strong cross functional relationships and interact effectively with all levels of staff and management. 
 
Must be detail oriented, a self-starter and work well independently with limited direct supervision. Ability to work in a fast paced environment while maintaining accuracy and production requirements. 
 
Ability to set and achieve goals on time. 
 
BENEFITS 
 
Our competitive benefits package includes the following 
<ul><li>Immediate eligibility for health and welfare benefits</li><li>401(k) savings plan with dollar-for-dollar match up to 5%</li><li>Tuition Reimbursement</li><li>PTO accrual beginning Day 1</li></ul>
Note: Benefits may vary based upon position type and/or level</div> 
QUALIFICATIONS 
 
- EDUCATION - H.S. Diploma/GED Equivalent 
 
- EXPERIENCE - Less than 1 Year of Experience<ul><li>This is a phone position: experience at a call center preferred</li></ul></div>

HR Service Center Associate 1 (Hybrid)

I Tech

Location: Barkat Market / DHA Phase 6, Lahore (On-site) Shift: 07:00 PM &ndash; 04:00 AM (Monday&ndash;Friday) Off Days: Saturday &amp; Sunday Job Type: Full-Time Salary: Rs. 35,000 &ndash; 45,000 + IncentivesWe are hiring Call Center Freshers for our U.S. Telesales Campaigns, including Truck Dispatch &amp; Financial Estimation services. If you speak good English and are confident while talking, this is the perfect opportunity to start your international telesales career.No experience required &mdash; complete training will be provided!Responsibilities<ul><li>Make outbound calls to U.S. clients (dispatch &amp; financial services)</li><li>Engage professionally and build client rapport</li><li>Maintain call records and follow-ups</li><li>Meet daily and monthly sales targets</li></ul>Requirements<ul><li>Fluent spoken English &mdash; mandatory</li><li>Confident, energetic &amp; target-driven attitude</li><li>Freshers are highly encouraged to apply</li><li>Must be comfortable with night shift (on-site) in DHA or Garden Town</li></ul>Benefits<ul><li>Fixed salary + high sales incentives</li><li>Saturday &amp; Sunday off</li><li>Complete training &amp; skill development</li><li>Professional &amp; supportive work environment</li><li>Fast career growth to Senior Sales / Team Lead roles</li></ul>If you&rsquo;re a fresher with strong English and ambition &mdash; Apply Now and start your U.S. telesales career!Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Freshers – Telesales (US Campaigns) | Night Shift | Lahore

AKY Services Pvt. Ltd

Join Leads Expert BPO as a Call Center Customer Sales Representative (Night Shift) Salary: Starting from PKR 30,000/- (plus attractive incentives!)About the RoleWe&rsquo;re on the lookout for confident, energetic, and motivated individuals to join our dynamic team at Leads Expert BPO as Customer Sales Representatives (CSRs). In this role, you&rsquo;ll engage with potential customers through outbound calls, understand their needs, and offer the best solutions that match them. Perfect for freshers ready to kick-start their career in sales and customer service!Your Responsibilities<ul><li>Make outbound calls to promote products and services.</li><li>Communicate effectively to identify customer needs and provide quick, accurate information.</li><li>Record customer details and call outcomes in the CRM.</li><li>Upsell or recommend services when suitable.</li><li>Maintain a friendly, confident, and professional attitude on every call.</li></ul>What You&rsquo;ll Need<ul><li>Minimum education: High School Diploma or equivalent.</li><li>Must be 18 years or older.</li><li>Strong English communication skills (both spoken and written).</li><li>Excellent listening, persuasion, and problem-solving skills.</li><li>Energetic, adaptable, and willing to learn.</li><li>Basic computer skills and data entry knowledge.</li></ul>What We Offer<ul><li>Competitive starting salary (PKR 30,000/- + performance incentives).</li><li>Paid training to help you succeed.</li><li>Growth-focused environment with clear career progression.</li><li>Supportive and fast-paced workplace culture.</li></ul>How to ApplyContact HR at 0333-9739861 to schedule your interview today!At Leads Expert BPO, we believe in equal opportunities for everyone. We value diversity and welcome applicants from all walks of life to grow with us.Job Type: Full-timePay: Rs30,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Night Shift (Freshers can Apply!)

Bitpanda GmbH

We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we're here to help people trust themselves enough to build their financial freedom - for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks , precious metals and commodities they want - with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 6 million customers, making us one of Europe's safest and most secure platforms that powers modern investing. Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, "roll-up-your-sleeves-and-make-it-happen" kind of people. It's these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you're someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let's go! Your Mission As a Localized Concierge Call Customer Care Associate, you will provide high-quality, phone-based customer care for a specific market. In this role, you will handle customer inquiries with professionalism and care, ensuring every interaction builds trust and loyalty, and contribute to the growth and success of localized customer care operations. Aufgaben <ul> <li>Provide world-class service to Bitpanda's customers by handling their requests primarily through phone support, but occasionally also via ticketing system and live chat, ensuring timely and professional support that enhances customer satisfaction and loyalty.</li> <li>Align daily with your manager and collaborate to achieve company and team targets through strategic planning, strong communication, and consistent focus on performance metrics.</li> <li>Dive deep into user feedback to identify critical product and feature requests, working closely with internal teams to share actionable insights and improve the customer experience.</li> <li>Continuously strive to identify opportunities to improve Bitpanda's support processes, contributing to overall excellence in customer care.</li> <li>Build strong relationships with other departments, fostering collaboration to increase customer satisfaction and Net Promoter Scores (NPS).</li> </ul> Profil <ul> <li>Proven experience within Customer Care or Sales providing support to clients via phone or video calls.</li> <li>Excellent verbal and written communication skills in German (C2 level or equivalent) and English (B2 level or higher); additional languages are a plus.</li> <li>A passion for crypto, investing, and an interest in global financial markets or fintech domains is advantageous but optional.</li> <li>Flexible and adaptable to thrive in a dynamic, fast-paced environment; willing to work in shift patterns, including evenings and weekends, as needed.</li> <li>Experience with Customer Care systems, such as Zendesk, is desirable but optional.</li> </ul> Wir bieten <ul> <li>Hybrid-working model with 25-Work From Anywhere days </li> <li>Competitive total compensation package including participation in our stock option plan</li> <li>Market-leading benefits programs shaped by our Time & Flexibility policies </li> <li>Company-wide and team events - both in-person and virtually!</li> <li>Bitpanda swag to keep you living the brand</li> </ul> And, above all, the opportunity to learn and grow as part of Bitpanda's incredible journey towards being Europe's future investment platform. Bitpanda is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills. These benefits may be adjusted at Bitpanda's discretion and do not apply to our internships and exceptions to our Hybrid Working policy apply to teams with shift schedules or for folks whose roles require them to be in-office (think: Workplaces team or IT). JBG81_AT<img src="https://www.jobg8.com/Tracking.aspx?SDF%2bIGQTs0BmxEyIvyHNxko6PPcaaSTky" width="0" height="0" />

Associate, Phone Support (m/f/d)

Aht Wisconsin Windows

If you are enthusiastic and motivated this is the job for you! No experience required! We provide on the job training and coaching!We offer a starting pay of $14.00 per hour PLUS unlimited weekly and monthly bonus payouts! How much you earn is up to you!!AHT Wisconsin Windows is looking for energetic, enthusiastic and motivated individuals to join our Marketing Team. As a member of our Marketing Team you will speak to homeowners via the phone sharing with them why AHT Wisconsin Windows is a leader in the replacement window and door industry and setting appointments for our In-Home Sales Consultants.This position is in person and is located at our Appleton, WI location.The schedule for this position is Monday - Friday from 12:30 PM - 8:30 PM and alternating Saturday's from 9:00 AM - 1:00 PM.About AHT Wisconsin WindowsWe are a family owned business founded in 1967 with a mission to provide superior quality windows and doors, expert installation and responsive customer service for homeowners in Wisconsin.As a family owned business with a solid reputation we care about our employees and our customers. We go all out to make sure every member of our team feels valued, appreciated and is happy with their job, knowing this will further enhance customer satisfaction.AHT Wisconsin Windows Offers You<ul><li>Great benefit package: Paid training, health, dental, paid time off, paid holidays and 401k with company match is available to all full time team members</li><li>Unlimited earning potential: Hourly pay starts at $14.00 per hour. In addition to excellent hourly pay we have weekly and monthly bonus plans to motivate and reward strong performers. There is no cap on the bonus structure!</li><li>Ongoing training and support: Our commitment to our team members success doesn&rsquo;t end with the initial training. We provide continued management support, coaching and training to make sure you are performing at the highest level possible.</li><li>Advancement opportunities: For those who are interested, we are a company you can grow with. We offer a clear career path including coaching and mentoring to help you attain the next level.</li><li>Supportive and inclusive culture: We are invested in our team members and their success with an emphasis on maintaining a positive work-life balance. We believe happy team members will share our core value of treating all customers as their friend or neighbor.</li><li>Superior products, service and warranties: Read all about us at www.ahtwindows.com.</li></ul>What We Need From You<ul><li>Competitive with a drive to succeed: We are looking for only the best to join our team.</li><li>Energetic and outgoing personality: We need team members who can generate excitement for our products and connect with homeowners.</li><li>No experience, no problem: Prior sales, marketing or call center experience is preferred, but not required. Our proven training program and ongoing support will teach you everything you need to know to be a confident and successful member of our Marketing Team.</li></ul>Job Type: Full-timePay: From $14.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible schedule</li><li>Health insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Referral program</li></ul>Work Location: In person

Full Time - Call Center Representative

Apple Federal Credit Union

<div></div><div><div>Why Join Apple?</div> 
Apple FCU is deeply rooted in the community; we value and embrace workplace diversity. We believe our employees are our most valuable asset, so we are committed to providing professional development and assisting in career journeys. Apple FCU also offers a robust benefits package, including health; vision; dental; 401(k) contribution match; tuition reimbursement; guaranteed 11 federal holidays; paid time off; paid volunteer time; TEAM Bonus plan and much more.
Additional Workplace Highlights:<ul><li>
Named Top Workplaces by the Washington Post 2024</li><li>
Named Top Workplace USA 2024</li><li>
Named American Banker Best Credit Unions to Work For 2024</li><li>
Diverse, friendly work environment, progressive management staff</li><li>
21 branches in Northern Virginia with easy commuting distance</li></ul><div>
Are you ready to make a difference in the lives of our members? At Apple FCU, we&rsquo;re looking for passionate individuals to join our Member Solutions Center team. As a Member Contact Center Representative, you&rsquo;ll be at the heart of our mission, providing exceptional service and support to our members.
What You&rsquo;ll Do:<ul><li>
Be the Hero: Assist members with their accounts via phone, answering questions, resolving issues, and providing top-notch service.</li><li>
Loan Guru: Handle a variety of loan support tasks, from payment processing to balance inquiries, ensuring our members have all the information they need.</li><li>
Product Champion: Cross-sell our amazing credit union products and services, helping members achieve their financial goals.</li><li>
Detail Detective: Maintain and update member records with precision, ensuring accuracy and thorough follow-up.</li><li>
Security Sentinel: Protect member information by following strict identity verification processes and staying vigilant against phishing attempts.</li><li>
Problem Solver: Research and investigate member inquiries, striving for first contact resolution every time.</li><li>
Mentor: Assist in training new team members, sharing your knowledge and expertise.</li></ul>
What You Bring:<ul><li>
Experience: At least one year in a financial institution or contact center, with a background in teller, lending, sales, or customer service preferred.</li><li>
Education: High school diploma or equivalent (GED).</li><li>
Skills: Excellent communication and problem-solving skills, with the ability to multi-task and pay attention to detail.</li><li>
Tech Savvy: Proficient with Microsoft Word, Windows, and Teams, and comfortable working on multiple screens</li><li>
Physical Stamina: Capable of lifting up to 25 lbs. and using standard office equipment.</li></ul>
Additional reasons to choose Apple FCU:<ul><li>
Team Spirit: Embrace our core principles of Team Up, Serve with Purpose, Challenge Yourself, and Own It.</li><li>
Fast-Paced Environment: Enjoy working in a high-volume, confidential financial institution where no two days are the same.</li><li>
Location &amp; Hours: Based at our Fairfax, VA headquarters, with hours from 9:30am-6:00pm M-F and Saturdays from 9:00am-1:00pm.</li><li>
Onsite Employee</li></ul><div>
*** Apple Federal Credit Union values, encourages, and implements diversity in the workplace.</div><div>
As an equal opportunity employer, Apple Federal Credit Union does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law.</div><div>
All selected candidates will be subject to credit and background checks to determine employment eligibility. ***</div></div></div>

Immediate Openings- Member Contact Center Representative I/II

3D Lifestyle

Job DescriptionAbout the Company:3D Lifestyle Ltd. is the Largest Medical Aesthetic Center. 3D Lifestyle Ltd. a UK based brand and an International Company affiliated with 3D Lipo. 3D Lifestyle Ltd. provides different Non Surgical Treatments like Laser Hair Removal, Body Contouring, Tattoo Removing, Hydra Facial, Collagen facial, Skin Rejuvenation, PRP, Chemical peels, Anti Aging Procedures etc.3D lifestyle is in a hunt for a suitable candidate for the position &quot;Front Desk Managers&quot;Education :B.com, BSc, BBA, M.Com, or 2 years associate degree or any other relevant degree.(Must be a graduate)Requirements &amp; Skills:<ul><li>Well groomed &amp; Confident personality</li><li>Excellent Communication Skills</li><li>MS Office (Excel, word)</li><li>Computer Literate</li><li>Proactive personality</li></ul>Experience :Minimum 1 year of experience in a call center or in any other customer service is mandatory for this position.Responsibilities:<ul><li>Greeting &amp; welcoming customers</li><li>Dealing with inquiries, complaints and emergencies</li><li>Undertaking administrative &amp; operational tasks acting as a central manager for the branch of the company</li><li>Keeping customer, statistical and financial records</li><li>Coordination with doctors in terms of setting appointments, consultations, follow up calls and reminder calls</li><li>Supervise and monitor the admin and janitorial staff</li><li>Cash handling</li></ul>Gender: Male &amp; Female both are eligible to apply. Females are highly encouraged to apply.Location: Clifton, Karachi. Candidates who can join immediately would be preferredJob Types: Full-time, ContractPay: Rs40,000.00 per monthWork Location: In person

Receptionist - DHA Phase 4

Search 10000+ Call center associate jobs near you this October. New roles added regularly across leading industries. Apply today.