call center associate

Qatar National Bank

<div></div><div><div><ul><li><div><b>Business Unit</b>
</div><div>QNB - Qatar
</div></li><li><div><b>Division</b>
</div><div>Retail Banking
</div></li><li><div><b>Department</b>
</div><div>Retail Banking
</div></li><li><div><b>Country</b>
</div><div>Qatar
</div></li><li><div><b>Closing Date</b>
</div><div>28-May-2026
</div></li></ul></div><div><div><h5 class="jobSectionHeader"><b>About QNB</b></h5>
<p>Established in 1964 as the country&rsquo;s first Qatari-owned commercial bank, QNB Group has steadily grown to become the largest bank in the Middle East and Africa (MEA) region.</p>
<p>QNB Group&rsquo;s presence through its subsidiaries and associate companies extends to more than 31 countries across three continents providing a comprehensive range of advanced products and services. The total number of employees is more than 28,000 serving up to 20 million customers operating through 1,000 locations, with an ATM network of 4,300 machines.</p>
<p>QNB has maintained its position as one of the highest rated regional banks from leading credit rating agencies including Standard &amp; Poor&rsquo;s (A), Moody&rsquo;s (Aa3) and Fitch (A+). The Bank has also been the recipient of many awards from leading international specialised financial publications.</p>
<p>Based on the Group&rsquo;s consistent strong financial performance and its expanding international presence, QNB currently ranks as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.</p>
<p>QNB Group has an active community support program and sponsors various social, educational and sporting events.</p>
</div></div><div><div><div><h5 class="jobSectionHeader"><b>Job Purpose Summary</b></h5>
</div><div><p>The incumbent will be primarily responsible for conducting business over the telephone and utilize advanced contact technology to provide utmost customer service.</p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Essential Duties &amp; Responsibilities by Dimensions</b></h5>
</div><div><p><b>A. Shareholder &amp; Financial:</b></p><ul><li>Achieve Key Performance Indicators (KPIs) like average time taken to answer calls, average time taken to resolve queries/ process, number of call requests attended to in a day and etc. for the entire Customer Care Center.</li><li>Implements KPI&rsquo;s and best practices for Senior Associate, Customer Care Call Center</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Ensure that customer queries/ requests are attended to immediately without any loss of time and opportunity.</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group&rsquo;s objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Responsible for responding to incoming client calls in accordance with quality and customer service standards.</li><li>Ensure that customers are provided with complete and accurate product information and thorough buying advice.</li><li>Follow Data Protection (KYC).</li><li>Acquire training to gain service and product knowledge on; accounts, loans, cards,, branch working hours/locations; ATM locations etc. and be able to conscientiously carry out Customer Care Call Center duties.</li><li>Protect the positive image of the Group through professional phone interaction.</li><li>Deal with all customer requests/ complaints in a professional way to bring about a positive outcome.</li><li>To assist customers in all their queries on Bank&rsquo;s product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Adhere to the Group&rsquo;s data protection policies/ procedures at all times</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Possess a good knowledge of the entire banking products provided through the customer care call center and related risks together with a working knowledge of Customer Care Call Center operations and control.</li><li>Actively participate in staff meetings for performance assessment and guidance and discuss and resolve concerns/ issues, if any.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
</div></div><div><div><h5 class="jobSectionHeader"><b>Education and Experience Requirements</b></h5>
</div><div><ul><li>Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>At least 2 years of relevant experience, preferably within a highly rated international bank.</li></ul><p></p>
</div></div><div><div><h5 class="jobSectionHeader"><b>Note: you will be required to attach the following:</b></h5>
</div><div><div><ul><li>Resume/CV</li></ul>
<ul><li>Passport</li></ul>
<ul><li>QID</li></ul>
<ul><li>Education Certificate
</li></ul><ul><li>Birth Certificate</li></ul></div></div></div></div></div><div></div>

Senior Associate Customer Care Call Center (Qatarization)

<div>Job Purpose Summary<p><br>
The incumbent will be primarily responsible for conducting business over the telephone and utilize advanced contact technology to provide utmost customer service.</p>
Essential Duties &amp; Responsibilities by Dimensions<p><b><br>
A. Shareholder &amp; Financial:</b></p><ul><li>Achieve Key Performance Indicators (KPIs) like average time taken to answer calls, average time taken to resolve queries/ process, number of call requests attended to in a day and etc. for the entire Customer Care Center.</li><li>Implements KPI's and best practices for Senior Associate, Customer Care Call Center</li><li>Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.</li><li>Act within the limits of the powers delegated to the incumbent.</li></ul><p></p><p><b>
B. Customer (Internal &amp; External):</b></p><ul><li>Ensure that customer queries/ requests are attended to immediately without any loss of time and opportunity.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Build and maintain strong/effective relationships with related departments/units to achieve the Group's objectives.</li><li>Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.</li></ul><p></p><p><b>
C. Internal (Processes, Products, Regulatory):</b></p><ul><li>Responsible for responding to incoming client calls in accordance with quality and customer service standards.</li><li>Ensure that customers are provided with complete and accurate product information and thorough buying advice.</li><li>Follow Data Protection (KYC).</li><li>Acquire training to gain service and product knowledge on; accounts, loans, cards,, branch working hours/locations; ATM locations etc. and be able to conscientiously carry out Customer Care Call Center duties.</li><li>Protect the positive image of the Group through professional phone interaction.</li><li>Deal with all customer requests/ complaints in a professional way to bring about a positive outcome.</li><li>To assist customers in all their queries on Bank's product and seek solution to their requests.</li><li>Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve improvements in turn-around time.</li><li>Adhere to the Group's data protection policies/ procedures at all times</li></ul><p></p><p><b>
D. Learning &amp; Knowledge:</b></p><ul><li>Possess a good knowledge of the entire banking products provided through the customer care call center and related risks together with a working knowledge of Customer Care Call Center operations and control.</li><li>Actively participate in staff meetings for performance assessment and guidance and discuss and resolve concerns/ issues, if any.</li><li>Identify related areas for professional development of self.</li><li>Proactively identify areas for professional development of self and undertake development activities.</li><li>Seek out opportunities to remain current with all developments in professional field.</li></ul>
Education and Experience Requirements<ul><li><br>
Bachelor degree University graduate preferably with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study),</li><li>At least 2 years of relevant experience, preferably within a highly rated international bank.</li></ul><p></p>
Required Special Skills<ul><li><br>
Excellent oral and written communication skills (including report writing) in English and Arabic.</li><li>Good interpersonal and presentation skills.</li><li>Understanding of the relevant laws, regulations, and practices.</li><li>Ability to make decisions and follow through with initiatives.</li><li>Personal integrity and self-management.</li><li>Planning, organising, and analytical ability.</li><li>Results oriented.</li><li>Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.</li></ul></div><p></p>

Air Arabia

<div>
 Date: 8 Aug 2025
 <br/>
 <br/>
 Company: Air Arabia PJSC (G9)
 <br/>
 <br/>
 Location:
 <br/>
 <br/>
 Pune, IN
 <br/>
 <br/>
 Country: IN
 <br/>
 <br/>
 Special Note
 <br/>
 <br/>
 This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India.
 <br/>
 <br/>
 CoreOps Services Private Limited (a subsidiary of &ldquo;Air Arabia PJSC&rdquo;) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures and associates worldwide. &ldquo;CoreOps&rdquo; focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business.
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 As part of the travel operations team, provide support for travel management services by efficiently handling travel arrangements ranging from flight reservation and ticketing, visa services, travel insurance, after sales support, financial documentation (as assigned). Coordinate with internal teams and utilize systems to ensure cost-effective, seamless travel experiences.
 <br/>
 <br/>
 <strong>
  Key Result Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Assist in managing bookings via systems, airline portals, handling both new ticket purchases and re-issues.
  </li>
  <li>
   Perform reservation tasks, ticket issuance, re-issuing, and modifications as needed.
  </li>
  <li>
   Coordinate and support with internal teams for daily operations.
  </li>
  <li>
   Deliver outstanding traveler care and personalized customer service to corporate clients, ensuring each interaction reflects professionalism and expertise.
  </li>
  <li>
   Assist in managing comprehensive travel arrangements for both international and domestic travel, including flights, accommodations, rail, and visa services, while meeting specific business travel requirements.
  </li>
  <li>
   Be updated on the best routes and cost-saving travel options, prioritizing preferred carriers and finding the lowest available fares.
  </li>
  <li>
   Ensure compliance with financial documentation and reporting standards.
  </li>
  <li>
   Support in preparing receipts for debiting agent ledgers, create and process refund forms for visas and other services.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications (Academic, Training, Languages)
  <br/>
  <br/>
 </strong>
 For Senior Associate &ndash; Any Postgraduate
 <br/>
 <br/>
 For Associate - BBA in Aviation or general graduation with 6 months IATA course.
 <br/>
 <br/>
 Fluency in English and other languages would be an advantage.
 <br/>
 <br/>
 Customer service-oriented approach with problem-solving skills.
 <br/>
 <br/>
 Ability to learn quickly and adapt in a fast-paced environment.
 <br/>
 <br/>
 Proficiency in Microsoft Office (Excel, Outlook, Word).
 <br/>
 <br/>
 Good email and telephone communication skills.
</div>


Freshers - Travel Operations Associate I/Associate II, Pune - India

1AZ0 Marketing (Pvt) Ltd.

<p>1AZ0 Marketing Pvt Ltd.</p><p>Call Center Representatives</p><p>Benefits:</p><p>Females Candidates are encouraged to apply.<br/>Fresh &amp; Experienced both can apply.<br/>We are offering training for fresh candidates.<br/>Candidates should have good English Communication.</p><p>Skills:</p><p>Excellent communication skills in English language.<br/>Ability to work at Night Shift.<br/>Candidate should have leading capabilities.<br/>Punctual and hard worker.</p><p>Only 10 positions / vacancies are left.<br/>Salary: Rs 30,000 to Rs 40,000 /month (commission included.)</p><p>Job Types: Full-time, Part-time</p><p>Job Types: Full-time, Contract</p><p>Pay: Rs35,000.00 - Rs40,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you live near Gulshan-e-Iqbal, Karachi?</li></ul><p>Language:</p><ul><li>english with fluency (Required)</li></ul><p>Work Location: In person</p>

Hiring: Call Center Agents/ CSR- International (Evening Shift)

<p>1AZ0 Marketing Pvt Ltd.</p><p>Call Center Representatives</p><p>We offer Good Basic Salary with Excellent Commission structure.<br/>We are well established organization and provide very professional and career oriented environment. We have friendly and motivation work environment.</p><p>Females Candidates are encouraged to apply.<br/>Fresh &amp; Experienced both can apply.<br/>We are offering training for fresh candidates.<br/>Candidates should have good English Communication.</p><p>Skills: Excellent communication skills in English language.<br/>Ability to work at Night Shift.<br/>Candidate should have leading capabilities.<br/>Punctual and hard worker.</p><p>Job Types: Full-time, Part-time</p><p>Job Types: Full-time, Contract</p><p>Pay: Rs35,000.00 - Rs40,000.00 per month</p><p>Application Question(s):</p><ul><li>Do you live near Gulshan-e-Iqbal, Karachi?</li></ul><p>Language:</p><ul><li>english with fluency (Required)</li></ul><p>Work Location: In person</p>

Hiring: Call Center Agents- Evening Shift (International)

Commercial Bank of Dubai

The Role
<br>Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services. CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022. As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile. Job Purpose: Provide & deliver a professional one-stop customer service and create a positive impression of the bank over the phone in line with bank's established standards operating procedures and policies. Principal Accountabilities: Ensure providing superior customers' services & answer all incoming calls with maximum quality and highest productivity. Recognize and convert sales opportunities while answering prospect customers' inquiries and deepen existing customers' relationships by Cross Selling and generating sales leads. Applying sound & accurate product knowledge. Follow up all activities and requests arising from customers' calls and deliver as promised. Complaints' handling and problems' resolution. Checking and updating customer's data and information. Provide management with valid and regular customers' feedback. Ensure efficient secrecy by applying the standard security measurements before providing any information to callers as specified by bank's policy & procedures Achieving quality and productivity KPIs Satisfactory execution and follow up of customers' requests till it is closed First call resolution and number of escalated complaints Full compliance of AML and bank's policies and procedures Requirements Education and Experience Bachelors Degree 3-4 years' similar experience in the contact centre
<br><br>
Requirements
<br><br>
About the company
<br>In 1969, when we at Commercial Bank of Dubai started out little did we know that sheer grit and determination would get us where we are today. An Emiri Decree issued by His Highness the Late Sheikh Rashid Bin Saeed Al Maktoum, the founder of modern Dubai, laid the cornerstone of Commercial Bank of Dubai. We started out as a joint venture of Commerzbank, Chase Manhattan Bank and Commercial Bank of Kuwait. A minority stake was held by a few UAE businessmen. By 1982, little more than a decade later, we evolved into a National Public Shareholding company. A feat complimented by an exponential increase in the capital base and mammoth restructuring of our operations. The feather in the cap came when the Government of Dubai became a key shareholder. Over the decades, we have transformed ourselves into a progressive and modern banking institution. We are supported by a sturdy financial base and reigned by a strong and stable management. The proof of which lies with our customers who have stood by us over the years.

Contact Center Associate ( UAE National )

<div></div><div><div><div><div><ul><div>5 - 7 Years</div>
<div></div><div>1 Opening</div>
 <div>Hyderabad</div></ul></div><p></p><div><br>
<div><div>
</div></div></div></div><div></div><div><h3 class="jobSectionHeader"><b>Role description</b></h3>
<div><p>The Voice Collaboration Engineer will play a key role in the Global Digital Workplace Team, focusing on the design, implementation, and support of enterprise voice solutions. This position will lead the transition from legacy Avaya systems to modern cloud-based platforms, including Microsoft Teams Calling and NICE CXone. The ideal candidate will have deep experience in enterprise telephony, contact center technologies, and voice analytics, with a strong emphasis on operational excellence and user experience.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Lead the migration from Avaya telephony systems to Microsoft Teams Calling and NICE CXone cloud contact center.</li>
<li>Configure and manage Microsoft Teams Phone System, including PSTN connectivity, Direct Routing, and integration with Clobba for call analytics and reporting.</li>
<li>Design, implement, and maintain call flows, IVR scripts, and routing strategies within NICE CXone.</li>
<li>Provide end-to-end support for enterprise voice systems, including troubleshooting SIP-based VoIP traffic and resolving call quality issues.</li>
<li>Collaborate with telecom providers and third-party vendors to enable advanced voice features and ensure service reliability.</li>
<li>Monitor system performance and usage metrics, and recommend improvements based on data-driven analysis.</li>
<li>Maintain documentation for voice infrastructure, configurations, and operational procedures.</li>
<li>Support workforce management and speech analytics initiatives within the contact center environment.</li>
<li>Participate in planning and executing upgrades, migrations, and new deployments of voice communication systems.</li>
<li>Provide technical guidance and mentorship to junior team members and cross-functional partners.</li>
</ul>
<p><b>Skills, Knowledge, and Expertise:</b></p>
<ul>
<li>Deep understanding of Microsoft Teams Phone System, including deployment, configuration, and troubleshooting.</li>
<li>Experience with Clobba or similar tools for Teams call analytics and reporting.</li>
<li>Proven experience with NICE CXone, including IVR design, call routing, and contact center operations.</li>
<li>Familiarity with Avaya telephony systems and experience supporting or migrating from legacy PBX environments.</li>
<li>Strong knowledge of SIP, VoIP, and telecommunication network services.</li>
<li>Ability to interpret and troubleshoot SIP-based call flows and logs.</li>
<li>Understanding of contact center metrics, workforce management, and speech recognition technologies.</li>
<li>Proficiency in Microsoft 365, PowerShell, and Teams-certified devices.</li>
<li>Excellent communication, documentation, and problem-solving skills.</li>
<li>Ability to work effectively in a fast-paced, global, and remote environment.</li>
</ul>
<p><b>Required Qualifications:</b></p>
<ul>
<li>5+ years of experience in enterprise voice engineering or contact center technologies.</li>
<li>Hands-on experience with Microsoft Teams Phone, NICE CXone, and Avaya systems.</li>
<li>Microsoft 365 Certified: Teams Administrator Associate or Teams Voice Engineer.</li>
<li>Experience integrating call center platforms with CRM systems and developing advanced IVR applications.</li>
<li>Strong vendor management and cross-functional collaboration skills.</li>
</ul></div>
<h3 class="jobSectionHeader"><b>Skills</b></h3>
<div><p>Avaya Ip Telephony, NICE CXone, Microsoft Teams Phone</p></div></div></div></div><p></p>
<br><div><h3 class="jobSectionHeader"><b>About UST</b></h3>
<div>UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world&rsquo;s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients&rsquo; organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact&mdash;touching billions of lives in the process.</div></div>

Lead Voice Engineer

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Freshers - Travel Operations Associate I/Associate II, Pune - India

Hiring: Call Center Agents/ CSR- International (Evening Shift)

Hiring: Call Center Agents- Evening Shift (International)

Contact Center Associate ( UAE National )

Lead Voice Engineer