call center associate

STP Ventures Ltd

<p><strong>Job Description: Call Centre Associate</strong><br /><br /><strong>STP Ventures Ltd</strong> is seeking a dedicated and professional <strong>Call Centre Associate</strong> to join our dynamic team in <strong>Dallas, Texas, United States</strong>. As a leading outsourced customer acquisition agency specialising in high-impact campaigns, we pride ourselves on connecting top-tier brands with their next loyal customers.<br /><br />This is a <strong>Full-time</strong> position offering a competitive salary and the opportunity to be a crucial part of a growing organisation. The successful candidate will be the voice of our clients, playing a pivotal role in driving growth and ensuring an exceptional customer experience.<br /><br /><strong>Job Overview</strong><br />The Call Centre Associate will be responsible for managing customer communications on behalf of our clients. You will serve as the first point of contact for potential customers, handling inbound and outbound calls to generate leads, answer enquiries, and support overall customer acquisition efforts. We are looking for an articulate and enthusiastic individual with a passion for customer service and a drive to exceed targets.<br /><br /><strong>Key Details:</strong><br />- <strong>Job Title:</strong> Call Centre Associate<br />- <strong>Location:</strong> Dallas, Texas, United States<br />- <strong>Employment Type:</strong> Full-time<br />- <strong>Salary:</strong> <strong>$35,000 - $39,000 per annum</strong><br /><br /><strong>Responsibilities</strong><br />- Manage a high volume of inbound and outbound calls in a professional and timely manner.<br />- Represent our clients by clearly and accurately communicating information about their products and services.<br />- Identify customer needs, clarify information, and provide effective solutions to build rapport and trust.<br />- Generate quality leads and support customer acquisition targets through persuasive communication.<br />- Maintain and update customer records accurately in our internal database system after each interaction.<br />- Meet and exceed personal and team performance targets and qualitative goals.<br />- Adhere to all company policies and procedures to ensure a high standard of service.<br /><br /><strong>Qualifications</strong><br />- Proven experience in a call centre, customer service, or sales-oriented role is highly desirable.<br />- Exceptional verbal communication, interpersonal, and active listening skills.<br />- A confident, clear, and professional telephone manner.<br />- Strong data entry and computer proficiency.<br />- Ability to work effectively in a fast-paced, target-driven environment.<br />- A resilient, positive, and customer-focused attitude.<br />- Excellent organisational and time-management skills.<br /><br /><strong>Benefits</strong><br />- A competitive salary of <strong>$35,000 - $39,000 per annum</strong>.<br />- Comprehensive training and ongoing professional development programmes.<br />- Opportunities for career progression within a growing company.<br />- A dynamic, supportive, and collaborative team culture.</p>

Call Center associate

NTT DATA

<b>Req ID:</b> 367709
<br><br>
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
<br><br>
We are currently seeking a Call Center Associate_ On-Site to join our team in Chicago, Illinois (US-IL), United States (US).
<br><br>
Job Description
<br><br>
This role is responsible for delivering high‑quality customer support related to account and billing inquiries. The position requires strong problem‑solving skills, attention to detail, and a customer‑first mindset.
<br><br>
Key Responsibilities
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Educate and assist customers with account‑related billing questions, concerns, and requests
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Research and analyze customer inquiries, taking appropriate action to fully resolve billing issues in accordance with established policies, procedures, and protocols
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Promote positive customer relationships while maintaining high standards of ethics, quality, and professionalism
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Provide application and navigational support for customer‑facing technologies
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Guide customers through the problem‑solving process in a clear and supportive manner
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Escalate unresolved issues to the appropriate next level of support when necessary
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Provide accurate information related to first‑level business requirements
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Document all customer interactions by entering thorough and accurate account notes in accordance with Account Note Maintenance Guidelines
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Share customer feedback and suggestions with the appropriate internal teams
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Work Location
<br><br>
<b>This position is based onsite at:</b><br>
2 N. LaSalle Street, Chicago, IL (Downtown Chicago)
<br><br>
Minimum Requirements
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Minimum of 3 years of experience in a contact center and/or customer service environment
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Minimum of 3 years of experience meeting contact center performance metrics, including availability, call handling, and quality assurance
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High school diploma or GED required
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<b>Language requirement:</b> Fluent in English
<br><br>
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $30,990 – $52,750. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
<br><br>
About NTT DATA
<br><br>
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
<br><br>
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
<br><br>
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Call Center Associate_ On-Site

Blanchard Valley Health System

<div><p><b>PURPOSE OF THIS POSITION</b></p><p>
The PFS Call Center Representative serves as the hospital&rsquo;s primary contact for all patient billing inquiries. Acts as a liaison between Blanchard Valley Health System and patients, providers, and payers for all post-care matters related to account resolution. Provides information regarding hospital billing practices, policies, and patient billing statements. Assists patients in understanding billing statements to ensure swift resolution of outstanding balances. Fulfills the organization&rsquo;s mission of care and service by providing superior customer service to the patient community.</p><p><b>
JOB DUTIES/RESPONSIBILITIES</b></p><ul>
<li>
<b>Duty 1.</b> Responds promptly to patient inquiries regarding hospital billing procedures, policies, and statements. Accepts inbound phone calls from patients, physician offices, insurance carriers, etc. within a specific response-to-call timeframe and with the intent to resolve the caller&rsquo;s concern immediately. Documents all patient accounts activities concisely, including future steps needed for resolution.</li>
<li><b>Duty 2.</b> Follows scripts as provided by the Patient Financial Services/Revenue Cycle Leadership to facilitate consistent and expedient account resolution. While also utilizing multiple resources to resolve patient inquiries while on the phone, preparing/reviewing billing correspondence, or in person.</li>
<li><b>Duty 3.</b> Responsible for insurance verification resulting in accurate billing and patient balances.</li>
<li><b>Duty 4.</b> Negotiates full payment from patients and helps them set up an agreeable payment plan and/or external payment program. Collects patient payments made over the counter, over the phone, and by mail daily; properly records all payment types (e.g., cash, check, debit, credit) and transactions into the computer system.</li>
<li><b>Duty 5.</b> Understands different payer regulations and can communicate effectively with patients regarding their Explanation of Benefits (EOB)</li>
<li><b>Duty 6.</b> Responsible for all cashier functions when needed at the Findlay campus. Including registration, financial counseling, and banking requirements. Providing timely and accurate reporting, patient, and associate satisfaction.</li>
<li><b>Duty 7.</b> Monitors, completes, and maintains appropriate productivity levels of assigned tasks in accordance with team standards.</li>
<li><b>Duty 8.</b> The above duties reflect the general duties considered necessary to describe the principal functions of the job as identified and should not be considered a detailed description of all the work requirements that may be inherent to the position.</li>
<li><b>Duty 9. </b>Remains current on collection laws, Medicare/Medicaid laws, HCAP regulations and guidelines, third party funding requirements, and adheres to all requirements for compliancy.</li>
<li><b>Duty 10.</b> Maintains a thorough understanding and education of federal and state regulations and payer specific policies and requirements to promote compliant credit and collection practices. Adheres to HIPAA related privacy, security and transaction &amp; code set regulations in compliance with the federal guidelines. Accurately documents all account activity. Regularly attends and actively participates in staff meetings, in-service, and continuing education programs as offered. This provides needed educational updates for compliancy and organizational changes in the healthcare industry.</li>
<li><b>Duty 11.</b> Regularly attends and actively participates in staff meetings, training and continuing education that aligns with recognized improvement opportunities, payer policies and procedures and ensures to maintain up to date certifications. This could be remote and/or onsite as necessary, per the BVHS remote policy. Assists in other duties and projects as needed assigned by the supervisor and/or manager.</li>
</ul><p><b>
REQUIRED QUALIFICATIONS</b></p><ul>
<li>
High school graduate or GED equivalent</li>
<li>2-3 years of experience in medical billing and collections, or satisfactory completion of internal billing/self-pay billing assessment.</li>
<li>Certified Patient Financial Services Specialist certificate to be completed within 12 months of hire date.</li>
<li>Knowledge and experience with Microsoft office products and Window PC functionality</li>
<li>Excellent written and verbal communication with positive oriented interpersonal skills.</li>
<li>Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient&rsquo;s status. Must be able to interpret the appropriate information needed to identify each patient&rsquo;s requirements relative to their age-specific needs and to provide the care needed as described in the area&rsquo;s policies and procedures.</li>
</ul><p><b>
PREFERRED QUALIFICATIONS</b></p><ul>
<li>
Health administrative certification/degree or related field, and/or relevant work experience</li>
<li>Previous experience in a call center or &ldquo;dialer&rdquo; environment.</li>
<li>Medical terminology.</li>
<li>ICD 10 and/or CPT coding knowledge.</li>
</ul><p><b>
PHYSICAL DEMANDS</b></p><p>
This position requires a full range of body motion with intermittent bending, squatting, kneeling, and twisting. The associate must be able to sit for three hours, walk for one hour and stand for two hours per day. The associate must be able to lift 20 pounds. The individual must have excellent eye/hand coordination to operate the machines. This position requires corrected vision and hearing in the normal range.</p></div>
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</div><div></div><div><h3 class="jobSectionHeader"><b>Job Snapshot</b></h3>
<div><h4 class="jobSectionHeader"><b>Employee Type</b></h4>
Full-Time
</div><div><h4 class="jobSectionHeader"><b>Street Address</b></h4>
1100 East Main Cross Street
</div><div><h4 class="jobSectionHeader"><b>Location Map</b></h4>
</div><div><h4 class="jobSectionHeader"><b>Date Posted</b></h4>
03/12/2026
</div><div><h4 class="jobSectionHeader"><b>Job ID</b></h4>
19742
</div><div><h4 class="jobSectionHeader"><b>Shift</b></h4>
1st/Variable</div></div></div>

PFS Call Center Representative - 40 hrs/wk, 1st shift

EgyBell

<div>
 <p>
  Egybell is hiring a Call Center Representative for a well known multi-national company located in
  <strong>
   Fifth Settlement
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   Fresh Graduates can apply
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Good user of Excel and MS Office
  </li>
  <li>
   Excellent command of English language. Read and Write.
  </li>
  <li>
   Excellent communication and problem-solving skills.
  </li>
 </ul>
 <p>
 </p>
</div>


Call Center Representative (Fresh Graduates)

Celerion

<div><div>Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster.<br>
</div><div></div><br>
<div><b>Celerion</b> is currently seeking two <b>Call Center Representatives</b> to join our Richmond, Virginia team! Do you enjoy providing excellent customer service? If so, we may have the position for you!</div>
<div></div>
<div>We have two Part-time benefitted positions available that will work around 30 hours per week.</div>
<div></div>
<div>In this role, you will answer inbound calls and make outbound calls to/from the public interested in information regarding tobacco study participation. Other duties include collecting and entering participant information into our computer database system, promoting additional study participation and referrals from current study participants, and making reminder call-outs to study participants that are registered for screenings.</div>
<div></div>
<div><b>Available Schedule:</b></div>
<div>This position will be scheduled Monday-Friday between the hours of 8:00 am - 8:00 pm.</div>
<h3 class="jobSectionHeader"><b>Requirements:
</b></h3><ul><li>High School diploma or equivalent required</li>
<li>Must demonstrate excellent communication skills</li>
<li>Must demonstrate commitment to providing outstanding customer service</li>
<li>Able to sort information and interpret written and verbal instructions</li>
<li>Accuracy and attention to detail</li>
<li>Previous Call Center experience preferred</li>
<li>Data entry experience preferred</li>
<li>One year sales, telemarketing, promotional, public relations or related experience preferred</li>
<li>Ability to work in required work environment, including but not limited to exposure to second hand smoke from combustible cigarettes and vapors from electronic cigarettes on a daily basis</li>
<li>According to the Code of Virginia 18.2-371.2B, employees must be 21 years of age to work around tobacco products.</li>
</ul><div><b>Celerion Values: Integrity Trust Teamwork Respect</b></div><div></div><div><br>
Celerion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, marital status, qualified protected veteran status, or disability.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Call Center Representative (30 hours/week) - Richmond, Virginia

General Dynamics Information Technology

<p></p><div><div><div><p>Your Impact</p><p>
Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being and support of U.S. citizens.</p><p>
Job Description</p><div><p>
FUNCTIONAL ANALYST<br>
<br>
Make meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Functional Analyst for a career where your growth is just as important as the mission you support.<br>
<br>
MEANINGFUL WORK AND PERSONAL IMPACT</p><p>
As a Functional Analyst, the work you&rsquo;ll do at GDIT will be impactful to the mission of Benefits Coordination &amp; Recovery Call Center (BCRC). You will play a crucial role in transforming customer interaction data into practical business insights. This role goes beyond traditional quality monitoring by driving performance improvements, strengthening compliance, and contributing to the overall customer experience.</p><p></p><p>
Operating at the intersection of quality, analytics, and strategy, this production-driven role requires consistent output and strict adherence to deadlines. Assignments require extended periods of focus, critical listening, and precise documentation as analysts must be comfortable working with large datasets, identifying trends, and supporting findings. Successful analysts can balance quantitative analysis with detailed documentation on every audit.</p><p></p><p>
This role requires a highly analytical mindset, exceptional writing ability, and advanced Microsoft Office expertise immediately upon onboarding to translate complex findings into clear, impactful feedback, and actionable recommendations.</p><p><br>
Support:</p><ul><li><p>
Operational efficiency across multiple applications while proactively staying current on all guidelines, procedural updates, and internal changes</p></li><li><p>
Weekly audits with a minimum of (50-60) interactions fortifying QA compliance standards and established scorecards</p></li><li><p>
14-Day record maintenance timeframes by autonomously monitoring Medicare beneficiary record corrections</p></li><li><p>
Operational leaders by drafting clear, concise, and professional communications supporting feedback and coaching initiatives</p></li></ul><p><br>
Collaborate with:</p><ul><li><p>
Adjacent departments in (2 - 3) meetings monthly to review behaviors and training opportunities</p></li><li><p>
Call Center Leads by orchestrating bi-monthly calibrations using department templates to perform audit alignment amongst vested parties</p></li><li><p>
Colleagues during end-of-day huddles, training recaps, and ad hoc analysis, to examine anomalies and performance opportunities</p></li></ul><p><br>
Utilize:</p><ul><li><p>
MS Excel formulas, pivot tables, data modeling, and visualizations, for analyzing trends, and optimizing reports</p></li><li><p>
MS Word to compose and deliver high-level bi-weekly emails, call notes, and summaries regarding observations and recommendations</p></li><li><p>
PowerPoint to design executive-level presentations, translate expectations into clear visual narratives, and create compelling slides for stakeholders</p></li></ul><p><br>
WHAT YOU&rsquo;LL NEED TO SUCCEED<br>
Bring your Quality Assurance and Technical expertise along with a drive for innovation to GDIT.</p><p></p><p>
The Functional Analyst must have</p><p></p><ul><li><p>
Education: Bachelor of Arts/Bachelor of Science</p></li><li><p>
Experience: 2+ years of call center experience with quality assurance exposure in a healthcare environment with an understating of Medicare, Parts A, B,C, and D.</p></li><li><p>
Technical skills: Intermediate computer literacy with expertise in MS Office (Excel, Word, PowerPoint)</p></li><li><p>
US citizenship required: Yes</p></li></ul><p></p><p>
Role requirements</p><ul><li><p>
Professional experience working in remote environments</p></li><li><p>
Strong analytical, critical thinking, and problem-solving skills</p></li><li><p>
Excellent listening, verbal, and written communication capabilities</p></li><li><p>
Ability to welcome, accept, and implement feedback constructively</p></li><li><p>
Highly adaptable to working collaboratively in a team-oriented environment</p></li><li><p>
Detail-oriented able to meet deadlines with a strong focus on accuracy and quality</p></li><li><p>
Proactively adept at identifying and pursuing new tasks and assignments automatically</p></li><li><p>
Strong understanding of compliance requirements (e.g., HIPAA, CMS guidelines) as it relates to Privacy Act laws</p></li><li><p>
Familiarity with Medicare Secondary Payer rules, ESRD (End Stage Renal Disease) periods, and Disability entitlement</p></li><li><p>
Exposure to BCRC processes, including coverage validation, MSP questionnaires, Recovery workflows, and case updates</p></li><li><p>
Experience performing calibrations, coaching sessions, and quality evaluations using standardized QA scorecards
</p></li><li><p>Ability to accurately interpret and apply complex QA guidelines consistently across unique interaction scenarios
</p></li><li><p>Capable of identifying scoring gaps and recommended QA form or policy enhancements
</p></li><li><p>Proven ability to identify trends and root causes across a wide array of call drivers (e.g., eligibility, MSP, correspondence)
</p></li><li><p>Demonstrate strong system navigation skills across multiple platforms, with the ability to efficiently query caller information
</p></li><li><p>Proficient in simultaneously analyzing call audio and system activity to comfortably translate QA findings into actionable insights</p></li><li><p>
Familiarity with CMS guidelines and regulatory requirements</p></li></ul><p></p><p>
Preferred Qualifications</p><ul><li><p>
Prior experience in BCRC</p></li></ul><p></p><p><br>
GDIT IS YOUR PLACE<br>
At GDIT, the mission is our purpose, and our people are at the center of everything we do.<br>
Growth: AI-powered career tool that identifies career steps and learning opportunities<br>
Support: An internal mobility team focused on helping you achieve your career goals<br>
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off<br>
Community: Award-winning culture of innovation and a military-friendly workplace<br>
<br>
OWN YOUR OPPORTUNITY<br>
Explore a career at GDIT and you&rsquo;ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.</p><p></p><p>
#GDITFedHealthJobs</p><p>
#GDITHealth</p>
</div></div><div><div><div><p>Work Requirements</p></div></div><div></div><div><div>
Years of Experience<div>
3 + years of related experience</div><ul><li>may vary based on technical training, certification(s), <i>or</i> degree</li></ul></div><div></div><div>
Certification</div><p></p><div>
Travel Required<div>
Less than 10%</div></div></div></div></div><div><p>
Salary and Benefit Information</p><div>
The likely salary range for this position is $50,190 - $60,950. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.<br>
View information about benefits and our total rewards program.</div><p>
About Our Work</p><div>
We are GDIT. A global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across over 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, cloud, cyber and application development. Together with our customers, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.</div><div>
Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc.</div><div><i>
Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans</i></div></div></div>

Call Center Quality Analyst- Remote!!

First Central Credit Union

<p><b>Company Overview</b><br/>First Central Credit Union has been dedicated to serving our members since 1937, offering a wide range of financial services to its members. With a rich history of growth and community involvement, we are committed to providing exceptional member experiences and fostering a supportive work environment.</p><p><b>Job Summary</b><br/>We are seeking energetic and motivated Part Time Contact Center Agents with experience in customer support and call center operations. In this role, you will serve as the first point of contact for our members, delivering outstanding member service through phone interactions. Your strong communication skills and desire to help others will help build lasting relationships and member satisfaction.</p><p><b>Responsibilities</b></p><ul><li>Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette and communication skills</li><li>Provide friendly and efficient member support, addressing inquiries related to accounts, services, and products</li><li>Promote our financial products and services through consultative sales approaches to meet member needs</li><li>Maintain detailed records of interactions, transactions, and member information with analysis skills for follow-up or escalation</li><li>Support member services by resolving issues promptly while adhering to company policies and procedures</li><li><b>Qualifications</b></li><li>Proven call center or customer service experience, preferably in a financial or client-focused environment</li><li>Strong communication skills with the ability to engage confidently over the phone</li><li>Bilingual proficiency is highly desirable *Spanish*</li><li>General computer skills</li><li>Ability to perform data entry accurately and efficiently with good typing speed</li><li>Experience in outbound calling, sales, or client engagement is a plus</li></ul><p>Pay: $13.99 - $20.98 per hour</p><p>Benefits:</p><ul><li>401(k) matching</li><li>On-the-job training</li><li>Paid time off</li><li>Referral program</li></ul><p>Education:</p><ul><li>High school or equivalent (Required)</li></ul><p>Experience:</p><ul><li>Call center: 1 year (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Waco, TX 76712 (Required)</li></ul><p>Work Location: In person</p>

Part Time Contact Center Agent (Experience Preferred)

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