call center associate

NTT DATA

Req ID: 367709
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
 
We are currently seeking a Call Center Associate_ On-Site to join our team in Chicago, Illinois (US-IL), United States (US).
 
Job Description
 
This role is responsible for delivering high‑quality customer support related to account and billing inquiries. The position requires strong problem‑solving skills, attention to detail, and a customer‑first mindset.
 
Key Responsibilities
 •
 
Educate and assist customers with account‑related billing questions, concerns, and requests
 •
 
Research and analyze customer inquiries, taking appropriate action to fully resolve billing issues in accordance with established policies, procedures, and protocols
 •
 
Promote positive customer relationships while maintaining high standards of ethics, quality, and professionalism
 •
 
Provide application and navigational support for customer‑facing technologies
 •
 
Guide customers through the problem‑solving process in a clear and supportive manner
 •
 
Escalate unresolved issues to the appropriate next level of support when necessary
 •
 
Provide accurate information related to first‑level business requirements
 •
 
Document all customer interactions by entering thorough and accurate account notes in accordance with Account Note Maintenance Guidelines
 •
 
Share customer feedback and suggestions with the appropriate internal teams
 
Work Location
 
This position is based onsite at: 
2 N. LaSalle Street, Chicago, IL (Downtown Chicago)
 
Minimum Requirements
 •
 
Minimum of 3 years of experience in a contact center and/or customer service environment
 •
 
Minimum of 3 years of experience meeting contact center performance metrics, including availability, call handling, and quality assurance
 •
 
High school diploma or GED required
 •
 
Language requirement: Fluent in English
 
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $30,990 – $52,750. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
 
About NTT DATA
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Call Center Associate_ On-Site

Balise Auto

<div>Retention Center Associate (Call Center)
This role is a key member to the Balise Service department with a focus on overall customer satisfaction and retention.
Job Description:<ul><li>
Working at the Dealership&rsquo;s facility to ensure efficient turnaround with guests&rsquo; calls.</li><li>
Answer inbound calls.</li><li>
Schedule appointments for our service departments.</li><li>
Confirm appointments and follow up on customer satisfaction.</li><li>
Introduce new customers to the benefits of doing business with Balise.</li><li>
Educating customers about their vehicle needs and other questions they may have.
</li><li>Partner with Service Advisors &amp; Parts department if guests are inquiring on the status of their vehicle or an ETA for part arrivals.</li><li>
Other duties assigned by managers.</li></ul>
Environmental &amp; Physical Requirements:
<ul><li>While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands and fingers to feel and handle, reach with arms and hands, talk, and hear.</li><li>
While performing the duties of this job, the employee may incidentally be required to stoop, kneel, and crouch, lift weight, or exert a force up to a maximum of 25 pounds.</li></ul>
Benefits Include:<ul><li>
Health, dental, life and disability insurance</li><li>
401(k) with company match</li><li>
Flexible spending accounts</li><li>
Paid Time-Off</li></ul>
Skills &amp; Requirements:<ul><li>
Excellent customer service skills</li><li>
Ability to learn product knowledge &amp; upsell customers on services.</li><li>
Answer phone calls</li><li>
Flexible training &amp; work schedule</li><li>
Basic computer skills are required.</li><li>
Ability to multi-task.</li></ul></div>

Hyundai Automotive Retention Associate

Blanchard Valley Health System

<div>PURPOSE OF THIS POSITION
The PFS Call Center Representative serves as the hospital&rsquo;s primary contact for all patient billing inquiries. Acts as a liaison between Blanchard Valley Health System and patients, providers, and payers for all post-care matters related to account resolution. Provides information regarding hospital billing practices, policies, and patient billing statements. Assists patients in understanding billing statements to ensure swift resolution of outstanding balances. Fulfills the organization&rsquo;s mission of care and service by providing superior customer service to the patient community.
JOB DUTIES/RESPONSIBILITIES<ul>
<li>
Duty 1. Responds promptly to patient inquiries regarding hospital billing procedures, policies, and statements. Accepts inbound phone calls from patients, physician offices, insurance carriers, etc. within a specific response-to-call timeframe and with the intent to resolve the caller&rsquo;s concern immediately. Documents all patient accounts activities concisely, including future steps needed for resolution.</li>
<li>Duty 2. Follows scripts as provided by the Patient Financial Services/Revenue Cycle Leadership to facilitate consistent and expedient account resolution. While also utilizing multiple resources to resolve patient inquiries while on the phone, preparing/reviewing billing correspondence, or in person.</li>
<li>Duty 3. Responsible for insurance verification resulting in accurate billing and patient balances.</li>
<li>Duty 4. Negotiates full payment from patients and helps them set up an agreeable payment plan and/or external payment program. Collects patient payments made over the counter, over the phone, and by mail daily; properly records all payment types (e.g., cash, check, debit, credit) and transactions into the computer system.</li>
<li>Duty 5. Understands different payer regulations and can communicate effectively with patients regarding their Explanation of Benefits (EOB)</li>
<li>Duty 6. Responsible for all cashier functions when needed at the Findlay campus. Including registration, financial counseling, and banking requirements. Providing timely and accurate reporting, patient, and associate satisfaction.</li>
<li>Duty 7. Monitors, completes, and maintains appropriate productivity levels of assigned tasks in accordance with team standards.</li>
<li>Duty 8. The above duties reflect the general duties considered necessary to describe the principal functions of the job as identified and should not be considered a detailed description of all the work requirements that may be inherent to the position.</li>
<li>Duty 9. Remains current on collection laws, Medicare/Medicaid laws, HCAP regulations and guidelines, third party funding requirements, and adheres to all requirements for compliancy.</li>
<li>Duty 10. Maintains a thorough understanding and education of federal and state regulations and payer specific policies and requirements to promote compliant credit and collection practices. Adheres to HIPAA related privacy, security and transaction &amp; code set regulations in compliance with the federal guidelines. Accurately documents all account activity. Regularly attends and actively participates in staff meetings, in-service, and continuing education programs as offered. This provides needed educational updates for compliancy and organizational changes in the healthcare industry.</li>
<li>Duty 11. Regularly attends and actively participates in staff meetings, training and continuing education that aligns with recognized improvement opportunities, payer policies and procedures and ensures to maintain up to date certifications. This could be remote and/or onsite as necessary, per the BVHS remote policy. Assists in other duties and projects as needed assigned by the supervisor and/or manager.</li>
</ul>
REQUIRED QUALIFICATIONS<ul>
<li>
High school graduate or GED equivalent</li>
<li>2-3 years of experience in medical billing and collections, or satisfactory completion of internal billing/self-pay billing assessment.</li>
<li>Certified Patient Financial Services Specialist certificate to be completed within 12 months of hire date.</li>
<li>Knowledge and experience with Microsoft office products and Window PC functionality</li>
<li>Excellent written and verbal communication with positive oriented interpersonal skills.</li>
<li>Individual must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patient served on his/her assigned unit/department. The individual must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient&rsquo;s status. Must be able to interpret the appropriate information needed to identify each patient&rsquo;s requirements relative to their age-specific needs and to provide the care needed as described in the area&rsquo;s policies and procedures.</li>
</ul>
PREFERRED QUALIFICATIONS<ul>
<li>
Health administrative certification/degree or related field, and/or relevant work experience</li>
<li>Previous experience in a call center or &ldquo;dialer&rdquo; environment.</li>
<li>Medical terminology.</li>
<li>ICD 10 and/or CPT coding knowledge.</li>
</ul>
PHYSICAL DEMANDS
This position requires a full range of body motion with intermittent bending, squatting, kneeling, and twisting. The associate must be able to sit for three hours, walk for one hour and stand for two hours per day. The associate must be able to lift 20 pounds. The individual must have excellent eye/hand coordination to operate the machines. This position requires corrected vision and hearing in the normal range.</div>
 <div><div>Get job alerts by email. Sign up now! Join Our Talent Network!
</div><div></div><div><h3 class="jobSectionHeader">Job Snapshot</h3>
<div><h4 class="jobSectionHeader">Employee Type</h4>
Full-Time
</div><div><h4 class="jobSectionHeader">Street Address</h4>
1100 East Main Cross Street
</div><div><h4 class="jobSectionHeader">Location Map</h4>
</div><div><h4 class="jobSectionHeader">Date Posted</h4>
03/12/2026
</div><div><h4 class="jobSectionHeader">Job ID</h4>
19742
</div><div><h4 class="jobSectionHeader">Shift</h4>
1st/Variable</div></div></div>

PFS Call Center Representative - 40 hrs/wk, 1st shift

Luxury Bath Technologies

TITLE: LOCAL CALL CENTER – $25+/HOUR POTENTIAL (Confidential)
 
A fast-growing, family-owned company is expanding and hiring 6 call center representatives to support increased demand.
 
This is a long-term opportunity, not seasonal or temporary.
 
✨ What You’ll Receive
 Local, flexible schedule
 High-quality inbound leads
 Paid training provided
 Growth and leadership opportunities
 Strong reputation in the community
 
What We Expect
 Strong phone skills
 Consistent performance and reliability
 Desire to grow with a company
 
We’re hiring now.
 Apply today to start the conversation.
 
Palm Harbor - NO REMOTE | Hourly + Bonuses | No Cold Calling
 
Ready to start? Apply today! Reply with your resume or a brief intro about why you’d be a great fit.
 
727-786-6400 Interviews happening this week – Don’t miss out!
 DDz8zRb7dY

LOCAL CALL CENTER – 25 AN HOUR POTENTIAL

TITLE: LOCAL CALL CENTER – $25+/HOUR POTENTIAL (Confidential)
 
A fast-growing, family-owned company is expanding and hiring 6 call center representatives to support increased demand.
 
This is a long-term opportunity, not seasonal or temporary.
 
✨ What You’ll Receive
 Local, flexible schedule
 High-quality inbound leads
 Paid training provided
 Growth and leadership opportunities
 Strong reputation in the community
 
What We Expect
 Strong phone skills
 Consistent performance and reliability
 Desire to grow with a company
 
We’re hiring now.
 Apply today to start the conversation.
 
Palm Harbor - NO REMOTE | Hourly + Bonuses | No Cold Calling
 
Ready to start? Apply today! Reply with your resume or a brief intro about why you’d be a great fit.
 
727-786-6400 Interviews happening this week – Don’t miss out!
 EC8MAeidl3

EgyBell

<div>
 
 Egybell is hiring a Call Center Representative for a well known multi-national company located in
 
 Fifth Settlement
 
 
 
 
 
 <ul>
 <li>
 Fresh Graduates can apply
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Good user of Excel and MS Office
 </li>
 <li>
 Excellent command of English language. Read and Write.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 </ul>
 
 
</div>

Call Center Representative (Fresh Graduates)

Nopex Services

Call Center Trainee (Night Shift)Location:Amina Tower, Peco Road, LahoreJob Type:Full-Time (Trainee &rarr; Permanent)Job Overview:We are looking for enthusiastic and motivated individuals to join our team as Call Center Trainees. This is an excellent opportunity for candidates with 0&ndash;6 months of experience who have strong English communication skills and are eager to build a career in the call center industry.Key Responsibilities:<ul><li>Handle outbound/inbound calls professionally</li><li>Communicate effectively with clients in English</li><li>Provide accurate information and maintain call records</li><li>Follow company scripts and guidelines</li><li>Meet daily/weekly performance targets</li><li>Maintain a positive and professional attitude</li></ul>Requirements:<ul><li>0&ndash;6 months of experience (Fresh candidates are encouraged to apply)</li><li>Good English speaking and communication skills</li><li>Basic computer knowledge</li><li>Willingness to work in night shift (6:00 PM &ndash; 3:00 AM)</li><li>Strong interpersonal and listening skills</li></ul>Training &amp; Career Growth:<ul><li>2 weeks paid training will be provided</li><li>Upon successful completion, candidates will be offered a permanent position</li><li>Performance-based increments during 3-month probation period</li><li>Uncapped Commission Structure</li></ul>Why Join Us?<ul><li>Career growth opportunities</li><li>Supportive work environment</li><li>Skill development and training</li><li>Performance-based rewards</li></ul>Working Hours:6:00 PM &ndash; 3:00 AM (Night Shift)Job Types: Full-time, Internship, FresherPay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Call Center Trainee (Night Shift)

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Call Center Associate_ On-Site

Hyundai Automotive Retention Associate

PFS Call Center Representative - 40 hrs/wk, 1st shift

LOCAL CALL CENTER – 25 AN HOUR POTENTIAL

LOCAL CALL CENTER – 25 AN HOUR POTENTIAL

Call Center Representative (Fresh Graduates)

Call Center Trainee (Night Shift)