call center associate

The Salvation Army

<div>Overview:
<div>
The Salvation Army Call Center in Wilkes-Barre, Pennsylvania is seeking courteous, professional, detail-oriented individuals to answer calls from donors.</div> 
<div></div>
Responsibilities:
<div>The Donor &amp; Customer Communications Associate serves as the first point of contact for donors, customers and the public who reach out to our Call Center. They provide professional, courteous, and informative assistance regarding donations of goods and vehicles, as well as other services offered by The Salvation Army. This role ensures that all communication is handled with a high degree of accuracy, empathy, and efficiency while supporting the mission of The Salvation Army. 
 
Duties and Responsibilities:</div><ul><li>
Respond to all communications in a courteous, professional, and timely manner.</li><li>
Clearly and briefly explain the Vehicle and Goods Donation programs, provide store information, and contact information for other services offered through The Salvation Army.</li><li>
Handle all inquiries and concerns calmly and respectfully.</li><li>
Communicate effectively with donors regarding pickups or issues related to donated vehicles.</li><li>
Accurately collect and enter donor information into the designated system. Maintain a working knowledge of internal systems such as CATS, DSS, and other programs.</li><li>
If necessary, handwrite details neatly and input into the system as soon as possible in the event of a system outage.</li><li>
Provide guidance regarding abandoned vehicles, rejected items, or donation cancellations.</li><li>
Assist donors by rescheduling pickups or resolving any issues that may arise.</li><li>
Escalate complex issues to the Assistant Director or Director as needed.</li><li>
Assist with general administrative tasks such as preparing donor mailings (folding, stuffing, labeling), completing forms, and organizing paperwork</li></ul>
Qualifications:
<div> 
Qualifications:</div><ul><li>
Good command of the English language, both verbal and written.</li><li>
Strong attention to detail and proofreading skills.</li><li>
Professional demeanor with strong interpersonal and customer service skills.</li><li>
Working knowledge of computers &amp; Microsoft products.</li></ul></div>

Call Center Associate

Great West Casualty Company

<div><div>Are you looking for a great call center position that doesn't require sales or telemarketing? If you possess an extraordinary sense of depend-ability, attention to detail, and desire to provide a high level of customer service, apply today!</div>
<div>
</div><div>We are hiring a Call Center Associate in our South Sioux CIty, NE corporate office. In this position you will provide our customers with the highest level of support by routing calls to the appropriate person, tracking itineraries, and taking messages when necessary. No sales involved, just premier customer service!

SHIFT HOURS:

Monday, Thursday, Friday: 7:30am - 6:00pm and Saturday: 8:00am - 3:30pm

**This position has a hybrid option allowing for two days of remote work after 90 days of employment and successful completion of the training program.

Minimum experience and education required: High school diploma or equivalent. Prefer clerical/office experience that includes communicating with public, both in person and via telephone.
</div>
<div>Your Future Starts Here: Benefits That Support Your Lifestyle
<ul>
<li>Competitive Compensation</li>
<li>Generous paid time off and paid company holiday schedule</li>
<li>Medical, Dental, Vision, Life, Long-Term Disability, Company Match 401(k), HSA, FSA</li>
<li>Paternal Leave, Adoption Assistance, Fertility and Family Planning Assistance, Pet Insurance, Retail Discount Programs</li>
<li>Community volunteer opportunities</li>
<li>Wellness programs, gym subsidies, and support for maintaining a healthy lifestyle</li>
<li>Scholarships for dependents and tuition reimbursement to further your education</li>
<li>Company paid continuing education and monetary awards for professional development</li>
<li>Opportunities for a hybrid work schedule (three days in the office, two days remote)</li>
</ul>
To learn more about Great West and our office locations, please visit our website http://www.gwccnet.com

Great People 
Great Careers 
Great West Casualty Company

Great West Casualty is an Equal Opportunity Employer.</div></div>

Talentoma

<div>
 
 
 Job Title:
 
 Remote Call Center Associate
 
 
 
 
 
 
 Monthly Pay:
 
 $4,200 &ndash; $4,900
 
 
 
 
 
 
 Summary:
 
 
 
 The Remote Call Center Associate supports high-volume customer interactions, ensuring efficient service and issue resolution.
 
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Handle inbound and outbound calls
 </li>
 <li>
 Assist customers with inquiries
 </li>
 <li>
 Document call interactions
 </li>
 <li>
 Follow scripts and guidelines
 </li>
 <li>
 Meet performance metrics
 </li>
 <li>
 Ensure customer satisfaction
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Call center experience preferred
 </li>
 <li>
 Strong verbal communication
 </li>
 <li>
 Customer service mindset
 </li>
 <li>
 Ability to multitask
 </li>
 <li>
 Reliable internet connection
 </li>
 </ul>
 
 
 
 
 
 Perks &amp; Benefits:
 
 
 <ul>
 <li>
 Monthly pay: $4,200&ndash;$4,900
 </li>
 <li>
 Fully remote role
 </li>
 <li>
 Paid training
 </li>
 <li>
 Performance incentives
 </li>
 <li>
 Career growth
 </li>
 </ul>
 
 
</div>

Remote Call Center Associate

STP Ventures Ltd

Job Description: Call Centre Associate STP Ventures Ltd is seeking a dedicated and professional Call Centre Associate to join our dynamic team in Dallas, Texas, United States. As a leading outsourced customer acquisition agency specialising in high-impact campaigns, we pride ourselves on connecting top-tier brands with their next loyal customers. This is a Full-time position offering a competitive salary and the opportunity to be a crucial part of a growing organisation. The successful candidate will be the voice of our clients, playing a pivotal role in driving growth and ensuring an exceptional customer experience. Job Overview The Call Centre Associate will be responsible for managing customer communications on behalf of our clients. You will serve as the first point of contact for potential customers, handling inbound and outbound calls to generate leads, answer enquiries, and support overall customer acquisition efforts. We are looking for an articulate and enthusiastic individual with a passion for customer service and a drive to exceed targets. Key Details: - Job Title: Call Centre Associate - Location: Dallas, Texas, United States - Employment Type: Full-time - Salary: $35,000 - $39,000 per annum Responsibilities - Manage a high volume of inbound and outbound calls in a professional and timely manner. - Represent our clients by clearly and accurately communicating information about their products and services. - Identify customer needs, clarify information, and provide effective solutions to build rapport and trust. - Generate quality leads and support customer acquisition targets through persuasive communication. - Maintain and update customer records accurately in our internal database system after each interaction. - Meet and exceed personal and team performance targets and qualitative goals. - Adhere to all company policies and procedures to ensure a high standard of service. Qualifications - Proven experience in a call centre, customer service, or sales-oriented role is highly desirable. - Exceptional verbal communication, interpersonal, and active listening skills. - A confident, clear, and professional telephone manner. - Strong data entry and computer proficiency. - Ability to work effectively in a fast-paced, target-driven environment. - A resilient, positive, and customer-focused attitude. - Excellent organisational and time-management skills. Benefits - A competitive salary of $35,000 - $39,000 per annum. - Comprehensive training and ongoing professional development programmes. - Opportunities for career progression within a growing company. - A dynamic, supportive, and collaborative team culture.

Call Center associate

NTT DATA

Req ID: 367709
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
 
We are currently seeking a Call Center Associate_ On-Site to join our team in Chicago, Illinois (US-IL), United States (US).
 
Job Description
 
This role is responsible for delivering high‑quality customer support related to account and billing inquiries. The position requires strong problem‑solving skills, attention to detail, and a customer‑first mindset.
 
Key Responsibilities
 •
 
Educate and assist customers with account‑related billing questions, concerns, and requests
 •
 
Research and analyze customer inquiries, taking appropriate action to fully resolve billing issues in accordance with established policies, procedures, and protocols
 •
 
Promote positive customer relationships while maintaining high standards of ethics, quality, and professionalism
 •
 
Provide application and navigational support for customer‑facing technologies
 •
 
Guide customers through the problem‑solving process in a clear and supportive manner
 •
 
Escalate unresolved issues to the appropriate next level of support when necessary
 •
 
Provide accurate information related to first‑level business requirements
 •
 
Document all customer interactions by entering thorough and accurate account notes in accordance with Account Note Maintenance Guidelines
 •
 
Share customer feedback and suggestions with the appropriate internal teams
 
Work Location
 
This position is based onsite at: 
2 N. LaSalle Street, Chicago, IL (Downtown Chicago)
 
Minimum Requirements
 •
 
Minimum of 3 years of experience in a contact center and/or customer service environment
 •
 
Minimum of 3 years of experience meeting contact center performance metrics, including availability, call handling, and quality assurance
 •
 
High school diploma or GED required
 •
 
Language requirement: Fluent in English
 
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this role is $30,990 – $52,750. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and ADD insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
 
About NTT DATA
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Call Center Associate_ On-Site

Tanner Health

<ul><li>Carrollton, GA
 </li><li>Information Technology
 </li><li>26-545</li></ul>
 <div><h2 class="jobSectionHeader">Job Description
</h2><div><div>The IT Call Associate is responsible for the effective and efficient handling of calls for all Tanner facilities and initiating response for emergency codes. The work is performed in a fast-paced environment where your ability to multi-task and prioritize your work is crucial in the accomplishment of your work tasks. Work tasks include the processing of general information and business calls along with emergency calls. The IT Call Associate also monitors the alarm systems for the hospitals, as well as acting as a backup for Tanner Security. The job must be performed with the highest regard for professionalism, confidentiality, speed, and accuracy.

Education: High School Diploma or GED

Experience: Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures. 


Licenses and Certifications

NONE REQUIRED 


Supervision

Requires little supervision. 


Qualifications

Two years of switchboard experience or related experience in a high-volume operator, switchboard, or dispatch role.

Two years of experience required using computer in professional setting.

Competent and trained on all Tanner Systems necessary to work the Switchboard.

Excellent customer service and communication skills required. Distinct speaking voice that is clear and easily understood.

Emergency communications experience considered a plus.

Requires critical thinking skills and good judgment under pressure. Must be capable of reacting logically to unusual situations.

Position requires the ability to work at a fast pace and make swift decisions to facilitate effective and

Interpersonal skills are necessary in order to communicate effectively with a wide variety of hospital personnel, patients and outside callers in gathering and exchanging approved information.

Must demonstrate a friendly, responsive, service-minded attitude to all internal and external customers.

Ability to multi-task and work with frequent interruption.

Required to maintain a collaborative, team relationship with peers and colleagues in order to effectively contribute to the group's achievement of goals and to help foster a positive work environment. Communicates ideas effectively. Shares information and keeps others properly informed. Gives and is open to useful feedback. Actively contributes to the development and application of process improvements.

All operators must display excellent grammar, spelling, and professional communication techniques.

Must be able to work shift work that includes weekends, holidays, and extended shifts. Shifts are subject to change with or without notice.</div></div></div>

IT Call Center Associate - Information Tech (Nights)

Brown University Health

<div><ul><li>Job ID: JR-108779
</li><li>Entity: Brown Health Medical Group
</li><li>Location Name: Brown Health Medical Group
</li><li>City, State: Providence, RI
</li><li>Work Type: FULL TIME
</li><li>Hours Per Week: 40
</li><li>Shift: Day
</li><li>Posted Date: 4/27/2026
</li></ul><div><h2 class="jobSectionHeader">SUMMARY</h2>

Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients. Politely receive and generate phone calls for appointment requests and create complete patient accounts: demographic and insurance information. Highly organized in working referral lists to ensure timely scheduling of appointments. Expert handling of patient issues with excellent customer service skills and patient confidentiality are mandatory.

Brown University Health employees are expected to successfully role model the organization&rsquo;s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers, and one another.
<h2 class="jobSectionHeader">
PRINCIPAL DUTIES AND RESPONSIBILITIES</h2>
<ul><li>Accurately register patients and schedule appointments following established schedule templates.</li>
<li>Manage large volumes of inbound and outbound calls in a timely manner.</li>
<li>Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.</li>
<li>Maintain proper record of all interactions with customers in EMR for tracking purposes.</li>
<li>Serve as a central link of communication between patients, medical staff, and the general public.</li>
<li>Operate computer and IT equipment properly.</li>
<li>Keep equipment operational by following established procedures; reporting malfunctions.</li>
</ul><h2 class="jobSectionHeader">EDUCATION</h2>
<ul><li>High school diploma or GED.</li>
</ul><h2 class="jobSectionHeader">EXPERIENCE</h2>
<ul><li>Proficient in relevant computer applications.</li>
<li>Knowledge of customer service practices and principles.</li>
<li>Excellent data entry and typing skills.</li>
<li>Ability to handle stressful situations appropriately.</li>
<li>Ability to speak clearly and concisely.</li>
<li>Ability to read, understand, and follow oral and written instructions given in English.</li>
<li>Bi-lingual is preferred but not required.</li>
<li>Ability to establish and maintain effective working relationships with customers (patients, physicians, coworkers, supervisor, etc.).</li>
<li>Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services.</li>
<li>Interpersonal skills necessary to deal effectively with patients, their representatives, and other personnel/coworkers.</li>
</ul><h2 class="jobSectionHeader">Pay Range</h2>

$18.00-$25.82
<h2 class="jobSectionHeader">
Location</h2>

Brown Health Medical Group - 167 Point Street Providence, Rhode Island 02903
<h2 class="jobSectionHeader">
Work Type</h2>

M-F 8a-430p
<h2 class="jobSectionHeader">
Work Shift</h2>

Day
<h2 class="jobSectionHeader">
Daily Hours</h2>

8 hours
<h2 class="jobSectionHeader">
Driving Required</h2>

No

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.</div></div>

Call Center Contact Associate

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