call center collections agent

Mission Health

<div>Are you passionate about the patient experience? At HCA Healthcare, we are committed to caring for patients with purpose and integrity. We care like family! Jump-start your career as a Medical Collections Call Center Agent today with Parallon.<h3 class="jobSectionHeader">
This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).</h3><h3 class="jobSectionHeader">
Schedule:</h3><h3 class="jobSectionHeader"><ul><li>
Full-time position that requires 1 mid / evening shift/per week/on a Monday, Tuesday, Wednesday, or Thursday 11am- 9pm CST</li><li>
1 Saturday per month Hours between 9:00 AM - 3:00 PM CST.</li></ul></h3>
<h5 class="jobSectionHeader">Job Summary and Qualifications</h5> 
<h5 class="jobSectionHeader"> 
As a Patient Account Collections Specialist you will be responsible for outbound calls with account follow-up and resolution of patient receivables while providing excellent customer service. This position is work from home; must live within an HCA Healthcare hospital market area. 
Duties and Responsibilities:<ul><li> 
Refer calls/accounts to appropriate parties based on customer inquiries. You will spend 90% of your day on the phone.</li><li>
Identify problem accounts and escalate as appropriate.</li><li>
Update the patient account record to identify actions taken on the account.</li><li>
Work with patients and guarantors to secure payment on outstanding account balances.</li><li>
Maintain minimum production standards.</li><li>
Achieve passing quality review scores per unit requirements.</li><li>
Produce acceptable unit collection volumes.</li><li>
Work within company attendance guidelines.</li><li>
Provide excellent customer service.</li><li>
Work with other team members and management in a professional manner.?</li></ul> 
Qualifications:<ul><li> 
Previous Call Center experience preferred.</li><li>
Minimum one-year related experience preferred, preferably in healthcare.</li><li>
Experience with collections in healthcare revenue space is preferred.</li><li>
BILINGUAL is not required, but a plus</li></ul></h5><h5 class="jobSectionHeader">
Benefits</h5>
Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location.
&quot;
Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
&quot; 
&quot;The great hospitals will always put the patient and the patient's family first, and the really great institutions will provide care with warmth, compassion, and dignity for the individual.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Medical Collections Call Center Agent opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

Medical Collections Call Center Agent

First American

<div>First American Title Lending currently seeks an experienced Collections Customer Accounts Representative. Ideal candidates will be part of collection efforts in line with our Corporate Purpose and Guiding Principles in an innovative call center environment. The position is in Dalton, GA. This is an in person, onsite position.
COLLECTIONS JOB RESPONSIBILITIES<ul><li>
Review account information and facilitate collections with the primary responsibility to collect from clients and provide insight into A/R aging</li><li>
Complete 100-120 calls per day</li><li>
Ensure documentation of all collection attempts in appropriate systems</li><li>
Assist in repossession and legal process</li><li>
Directly initiate collection efforts by contacting past due accounts in order to discuss account and arrange payment</li><li>
Meet or exceed minimum goal requirements based on Company objectives</li></ul>
COLLECTIONS JOB REQUIREMENTS<ul><li>
2-3 years in Call Center, Collections, Credit Management, Accounts Receivable or closely related field with a proven ability to meet and exceed goals</li><li>
Prior relevant experience in subprime lending, mortgage, commercial lending, call center collections, and/or consumer lending collections strongly preferred</li><li>
Proficient and professional verbal and written communication skills</li><li>
Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems</li><li>
Ability to interact effectively primarily over the telephone and through email</li><li>
Attention to detail and exceptional prioritizing and organizations skills</li><li>
Strong interpersonal, active listening, critical thinking, and analytical skills</li><li>
Flexibility to work various daytime schedules</li><li>
Bilingual in Spanish/English a plus</li></ul>
BENEFITS<ul><li>
Base pay plus monthly bonus opportunities</li><li>
Paid Time Off</li><li>
Paid Holidays</li><li>
401(k) including company match</li><li>
Medical, dental, vision insurance including dependent coverage</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short and long term disability</li></ul>
Job Type: Full-time</div>

Collections Customer Accounts Representative

Big Rig Lending, LLC

<div>Big Rig Lending, LLC , an online marketplace lender specializing in commercial vehicle lending with nationwide coverage, currently seeks experienced Bilingual Customer Account Representative. Ideal candidates will be part of collection efforts in line with our Corporate Purpose and Guiding Principles in an innovative, inside sales call center environment. The position is in Dalton, GA. This is an in person, onsite position.
COLLECTIONS JOB RESPONSIBILITIES<ul><li>
On average, complete 100-120 calls per day.</li><li>
Review account information and facilitate collections with the primary responsibility to collect from clients and provide insight into A/R aging</li><li>
Ensure documentation of all collection attempts in appropriate systems</li><li>
Assist in repossession and legal process</li><li>
Directly initiate collection efforts by contacting past due accounts in order to discuss account and arrange payment</li><li>
Meet or exceed minimum goal requirements based on Company objectives</li></ul>
COLLECTIONS JOB REQUIREMENTS<ul><li>
2-3 years in Call Center, Collections, Credit Management, Accounts Receivable or closely related field with a proven ability to meet and exceed goals</li><li>
Prior relevant experience in subprime lending, mortgage, commercial lending, call center collections, and/or consumer lending collections strongly preferred</li><li>
Proficient and professional verbal and written communication skills</li><li>
Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems</li><li>
Ability to interact effectively primarily over the telephone and through email</li><li>
Attention to detail and exceptional prioritizing and organizations skills</li><li>
Strong interpersonal, active listening, critical thinking, and analytical skills</li><li>
Flexibility to work various daytime schedules</li><li>
Bilingual in Spanish/English strongly preferred</li></ul>
BENEFITS<ul><li>
Base pay plus monthly bonus opportunities</li><li>
Paid Time Off</li><li>
Paid Holidays</li><li>
401(k) including company match</li><li>
Medical, dental, vision insurance including dependent coverage</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short and long term disability</li></ul>
Job Type: Full-time</div>

Bilingual Collections Customer Accounts Representative

<div>First American Title Lending currently seeks an experienced Bilingual Customer Accounts Representative. Ideal candidates will be part of collection efforts in line with our Corporate Purpose and Guiding Principles in an innovative call center environment. The position is in Dalton, GA. This is an in person, onsite position.
COLLECTIONS JOB RESPONSIBILITIES<ul><li>
Review account information and facilitate collections with the primary responsibility to collect from clients and provide insight into A/R aging</li><li>
Complete 100-120 calls per day on average</li><li>
Ensure documentation of all collection attempts in appropriate systems</li><li>
Assist in repossession and legal process</li><li>
Directly initiate collection efforts by contacting past due accounts in order to discuss account and arrange payment</li><li>
Meet or exceed minimum goal requirements based on Company objectives</li></ul>
COLLECTIONS JOB REQUIREMENTS<ul><li>
2-3 years in Call Center, Collections, Credit Management, Accounts Receivable or closely related field with a proven ability to meet and exceed goals</li><li>
Prior relevant experience in subprime lending, mortgage, commercial lending, call center collections, and/or consumer lending collections strongly preferred</li><li>
Proficient and professional verbal and written communication skills</li><li>
Proficient computer knowledge including Microsoft Office products including Outlook email and point of sale systems</li><li>
Ability to interact effectively primarily over the telephone and through email</li><li>
Attention to detail and exceptional prioritizing and organizations skills</li><li>
Strong interpersonal, active listening, critical thinking, and analytical skills</li><li>
Flexibility to work various daytime schedules</li><li>
Bilingual in Spanish/English strongly preferred</li></ul>
BENEFITS<ul><li>
Base pay plus monthly bonus opportunities</li><li>
Paid Time Off</li><li>
Paid Holidays</li><li>
401(k) including company match</li><li>
Medical, dental, vision insurance including dependent coverage</li><li>
Company Paid Life Insurance</li><li>
Company Paid Short and long term disability</li></ul>
Job Type: Full-time</div>

Bilingual Customer Accounts Representative

Rock Dental Brands

<div>It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business. 
At Rock Dental Brands, we truly believe people do their best work when they believe in what they are doing. Our call center team is often the first and most important point of contact for our patients.
As a Collections Specialist, you will play a vital role in our financial operations. This is a high-volume, phone-based position where you will spend the entirety of your shift handling a continuous flow of inbound and outbound collection calls. You will help patients understand their accounts, resolve complex billing questions, and guide them toward payment solutions&mdash;always with empathy, clarity, and professionalism. This role is ideal for someone who thrives in a fast-paced environment, possesses the stamina for a steady flow of calls, and is comfortable discussing financial obligations in a respectful, service-driven way.
Your Role In Our Operations<ul><li>
Maintain high-volume phone activity: Spend the majority of your shift handling a consistent stream of inbound and outbound patient collection calls.</li><li>
Manage Patient Accounts: Assist patients with billing questions, account balances, and payment options.</li><li>
Resolve Aged Receivables: Take ownership of older, delinquent A/R balances, utilizing advanced investigative skills to secure payment on accounts that require extra persistence.</li><li>
Negotiate Solutions: Secure payments in full or negotiate appropriate payment arrangements in accordance with company policies.</li><li>
Deliver Quality Service: Provide a calm, professional, and empathetic experience on every call, even during difficult conversations.</li><li>
Mentorship &amp; Training: Assist in the onboarding and training of new team members, sharing best practices for negotiation and account management.</li><li>
Drive Results: Meet or exceed daily call volume, quality, and resolution metrics.</li><li>
Detailed Documentation: Accurately document call notes, actions, and outcomes in internal systems.</li><li>
Compliance: Follow HIPAA, customer service standards, and all applicable collection regulations.</li><li>
Hours of operation are 7:00 a.m. - 7:00 p.m. Monday - Friday</li></ul>
Required Skills &amp; Experience<ul><li>
Experience: 3+ years of experience in high-volume collections, accounts receivable, or a specialized medical/dental billing role.</li><li>
Proven ability to perform root-cause analysis on aged balances and resolve complex billing hurdles independently.</li><li>
Experience or a strong desire to assist in training peers and serving as a subject matter expert for the team.</li><li>
Spanish fluency is a significant plus.</li><li>
High School Diploma or GED.</li><li>
Resilience &amp; Stamina: The ability to remain engaged and productive while handling frequent phone calls throughout the entire workday.</li><li>
Communication Mastery: Strong listening, verbal communication, and de-escalation skills.</li><li>
Financial Literacy: Comfort discussing debt and financial topics in a respectful, professional manner.</li><li>
Detail Oriented: Strong attention to detail and follow-through on account management.</li><li>
Tech Savvy: Basic computer skills and experience using Google Workspace or similar systems.</li></ul>
Preferred Skills &amp; Experience<ul><li>
Dental or Medical call center experience.</li><li>
Knowledge of dental or medical insurance and billing codes.</li><li>
Bilingual Spanish preferred, but we consider all candidates.</li></ul>
What We Offer<ul><li>
Flexible health insurance options.</li><li>
Complimentary orthodontic care for you and your family.</li><li>
Paid time off and paid holidays.</li><li>
Industry-leading 401(k) with company match.</li><li>
Career growth and internal advancement opportunities.</li><li>
Modern, supportive call center environment with strong leadership.</li></ul></div>

Collections Specialist - Rock Dental Brands

Awami Financial (Private) Limited

We are looking for a Debt Recovery Agent to join our team. The role involves contacting customers with overdue payments, guiding them on repayment, and ensuring the timely recovery of loans while maintaining a professional approach.Responsibilities:<ul><li>Call and follow up with customers who have missed payments.</li><li>Explain repayment options and negotiate payment plans.</li><li>Keep records of calls, commitments, and payments.</li><li>Report difficult cases to the supervisor or manager.</li><li>Achieve monthly recovery targets.</li><li>Maintain professionalism and follow company policies at all times.</li></ul>Requirements:<ul><li>Intermediate / Bachelor&rsquo;s degree (preferred).</li><li>Experience in collections, recovery, or call center (preferred but not mandatory).</li><li>Good communication and convincing skills.</li><li>Basic computer knowledge (MS Office).</li><li>Ability to work under pressure and meet deadlines.</li></ul>Job Type: Full-timeWork Location: In person

Debt Recovery Agent

HCA Florida Northwest Hospital

Search 10000+ Call center collections agent jobs near you this April. New roles added regularly across leading industries. Apply today.

10000 call center collections agent jobs Near Me

Medical Collections Call Center Agent

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Collections Specialist - Rock Dental Brands

Debt Recovery Agent

Medical Collections Call Center Agent