call center consultant

EmergeOrtho

<div>Join EmergeOrtho as a Call Center Specialist - Hiring Immediately! 


EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, our Triad region is currently seeking a compassionate Call Center Specialist to join their team. Our Call Center Specialist position manages all incoming calls and directs them appropriately. The Call Center Specialist&rsquo;s responsibility is to schedule and reschedule services and assist with related administrative tasks. 


Why Join EmergeOrtho? 

<ul><li>
Fast-Paced Environment - Stay energized and engaged in a dynamic setting</li><li>
Great Team - Join a collaborative, supportive group that values your contributions
</li><li>Premier Orthopedic Organization - Join a trusted leader dedicated to exceptional patient care and clinical excellence</li></ul> 


Who Should Apply?
If you're a patient-focused professional who thrives in a fast-paced environment, enjoys helping others, and is passionate about delivering exceptional service, we'd love to hear from you. Join our dedicated team and play a key role in creating a positive patient experience by connecting individuals with the care they need. Be part of something bigger - apply today and help shape the future of orthopedic care at EmergeOrtho!
Qualifications and Experience
<ul><li>
High school diploma or equivalent</li><li>
Minimum two years of customer service experience, preferably in a medical office setting</li><li>
Comfortable using multiple technology-based communication systems effectively and simultaneously
</li><li>Previous experience using a multi-line phone system, preferred</li></ul>

Responsibilities include, but are not limited to, the following:
<ul><li>
Utilizes practice management software to perform specific duties</li><li>
Serves as a primary resource for all incoming calls
</li><li>Directs all incoming calls to the appropriate staff/department based on pertinent information received from the caller</li><li>
Returns phone calls within acceptable time frames</li><li>
Maintains a pleasant, cooperative demeanor while performing all duties</li><li>
Updates account information in the practice management system as necessary</li><li>
Retrieves and directs messages from the general voicemail box and after-hours call service to the appropriate staff member</li><li>
Notifies Team Lead or Manager of issues interfering with department operations
</li><li>May be asked to maintain logs for statistical follow-up of phone activity</li><li>
Will act as a backup to the Referral Coordinator role</li></ul>
<h2 class="jobSectionHeader">Other</h2>
<ul><li>Follows all applicable department and practice policies and procedures</li><li>
Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice</li><li>
Maintains detailed knowledge of practice management and other computer software as it relates to job function</li><li>
Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned
</li><li>Attends all regular meetings</li></ul> 


From the mountains to the coast, EmergeOrtho is North Carolina&rsquo;s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 67 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 2nd in the country, EmergeOrtho&rsquo;s medical team includes upwards of 190 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho. Please visit https://emergeortho.com/careers/ for additional information or to apply directly. 


EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law. 


We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion. https://emergeortho.com/non-discrimination-notice/ 


Benefits:
<ul><li>
401(k) Retirement plan</li><li>
Health Insurance</li><li>
Dental Insurance</li><li>
Vision Insurance</li><li>
Flexible spending account</li><li>
Health savings account</li><li>
Paid time off</li><li>
Holiday Pay</li><li>
Employee Assistance Program</li><li>
Life Insurance</li><li>
Short Term Disability</li><li>
Long Term Disability</li><li>
Pet Insurance</li><li>
Milestone Bonus Program</li><li>
For more information: https://emergeortho.com/jobs-in-healthcare/our-benefits/</li></ul> 


Note: Available benefits based on hours worked per week.</div>

Call Center Specialist

<div>
 
 
 Call Center Quality Assurance (QA) Executive
 
 
 
 
 
 <ul>
 <li>
 
 Location: UAE
 
 </li>
 <li>
 
 Salary: AED 6,500 (All-Inclusive)
 
 </li>
 </ul>
 
 
 
 
 
 Job Purpose
 
 
 
 
 
 
 The Call Center Quality Assurance (QA) Executive is responsible for monitoring and evaluating customer interactions to ensure compliance with quality standards, operational procedures, and customer service excellence. The role focuses on identifying improvement opportunities, providing constructive feedback, and supporting continuous performance enhancement across the contact center.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 Monitor and evaluate inbound and outbound customer calls, emails, chats, and other customer interactions against established quality standards.
 
 
 
 
 
 Score interactions using approved quality assurance scorecards and document evaluation results accurately.
 
 
 
 
 
 Provide timely, constructive feedback and coaching recommendations to Team Leaders and Customer Service Representatives.
 
 
 
 
 
 Identify quality trends, recurring issues, and areas requiring improvement, and recommend corrective actions.
 
 
 
 
 
 Participate in quality calibration sessions to ensure consistency and fairness in evaluations.
 
 
 
 
 
 Prepare daily, weekly, and monthly quality reports, highlighting key findings and performance trends.
 
 
 
 
 
 Ensure adherence to company policies, procedures, compliance requirements, and customer experience standards.
 
 
 
 
 
 Collaborate with Operations, Training, and Team Leaders to improve service quality and operational performance.
 
 
 
 
 
 Support continuous improvement initiatives by identifying opportunities to enhance customer satisfaction and process efficiency.
 
 
 
 
 
 Maintain accurate records of quality evaluations and ensure confidentiality of customer information.
 
 
 
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 
 Bachelor's degree or Diploma in Business Administration or a related field is preferred.
 
 
 
 
 
 1&ndash;2 years of experience in a Call Center Quality Assurance role or within a customer service/call center environment.
 
 
 
 
 
 Experience using quality monitoring tools and scorecards is an advantage.
 
 
 
 
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 
 
 
 Strong attention to detail and analytical skills.
 
 
 
 
 
 Excellent verbal and written communication skills in English (Arabic is an advantage).
 
 
 
 
 
 Good coaching and feedback delivery skills.
 
 
 
 
 
 Strong understanding of call center quality standards and customer service best practices.
 
 
 
 
 
 Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
 
 
 
 
 
 Ability to identify trends and recommend process improvements.
 
 
 
 
 
 Strong organizational and time management skills.
 
 
 
 
 
 Ability to work collaboratively in a fast-paced environment.
 
 
 
 
 
 
 Salary: AED 6,500 (All-Inclusive)
 
 
</div>

Call Center Quality Assurance (QA) Executive

Heartland Dental

Remote Call Centre Appointment Scheduler Company: Heartland Dental Location: Remote (United States Based) Employment Type: Full-Time Salary: $28 - $42 USD per hour About Heartland Dental Heartland Dental is a leading Dental Support Organisation (DSO) dedicated to providing world-class, non-clinical administrative support to dentists, hygienists, and their teams. What started with a single dental practice has grown into a network supporting over 2,800 doctors in more than 1,700 locations across the United States. Our unique, doctor-led culture and business model empower dental professionals to focus on delivering the highest quality patient care while we manage the day-to-day administrative workflow. Our mission is to support dental teams as they serve their communities, enabling them to build exceptional careers and deliver outstanding value. Job Overview We are seeking a motivated and detail-oriented Remote Call Centre Appointment Scheduler to join our dedicated team. In this vital role, you will be a crucial first point of contact for patients, responsible for efficiently managing appointments across numerous supported dental practices. The ideal candidate is an exceptional communicator with a passion for delivering excellent customer service and the ability to thrive in a fast-paced, remote environment. This position offers flexibility with both day and night shifts available. Key Responsibilities • Professionally handle high volumes of inbound and outbound calls to schedule, confirm, and reschedule patient appointments. • Accurately manage and coordinate appointment diaries for multiple dental practices, ensuring optimal scheduling and efficiency. • Provide patients with essential information regarding dental services, practice locations, and appointment preparation. • Meticulously update and maintain patient records within our database with a high degree of accuracy. • Deliver an outstanding level of customer service, resolving patient enquiries with empathy and professionalism. • Collaborate effectively with internal teams and dental practice staff to ensure a seamless patient experience. • Consistently meet and exceed individual and team performance targets. Qualifications and Skills • Proven experience in a customer service, call centre, or appointment scheduling role is essential. • Exceptional verbal and written communication skills with a professional and courteous telephone manner. • Strong organisational and multitasking abilities, with a keen eye for detail. • Proficiency in using computers and familiarity with CRM systems or scheduling software. • A self-motivated individual with the discipline to work effectively in a remote setting. • The flexibility to work various shift patterns to meet business needs, including days and/or nights. • Previous experience in the dental or healthcare industry is highly desirable but not required. BENEFITS<ul><li>401(k)</li><li>401(k) Matching</li><li>AD&amp;D Insurance</li><li>Health Insurance</li><li>Health Savings Account</li><li>Dental Insurance</li><li>Disability Insurance</li><li>Vision Benefits &amp; Discounted Services</li><li>Employee Assistance Program</li><li>Employee Discount</li><li>Life Insurance</li><li>Opportunities for Advancement</li><li>Paid Time Off</li><li>Paid Training</li><li>Professional Development Assistance</li><li>Referral Program</li></ul>

Call Center -Appointment Scheduler Specialist ( Day or Night )

Avensys Consulting

<div>
 
 Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
 
 
 
 
 
 We are currently looking to hire an
 
 UC Senior Technical Support Engineer
 
 
 
 
 Location:
 
 Riyadh, Saudi Arabia
 
 
 
 
 
 Email - parul.sharma@aven-sys.com
 
 
 
 
 
 
 Job Summary:
 
 
 
 We are seeking a skilled unified communication Engineer (Avaya , Cisco ) to join our team. The ideal candidate should have proven experience implementing, and supporting AVAYA Aura solutions , Cisco unified communications , Session boarder controllers and contact center is a plus, with a strong background in telecommunications and related technologies. This role involves working closely with clients to solve complex technical issues ,applying change requests ,implementation and support phases of projects.
 
 
 
 
 
 Must Haves:
 
 
 
 5+ years experience working with unified communication , call center systems .
 
 
 Strong knowledge of VoIP protocols such as SIP, H.323, DHCP, DNS, LAN, and WAN technologies.
 
 
 Technical Certifications from Avaya , Cisco , Genesys .,etc.
 
 
 Experience with virtualization platforms and cloud environments is a plus.
 
 
 Excellent problem-solving skills and ability to communicate technical concepts effectively.
 
 
 
 
 
 WHAT&rsquo;S ON OFFER
 
 
 
 You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
 
 
 To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to parul.sharma@aven-sys.com. Your interest will be treated with strict confidentiality.
 
 
 CONSULTANT DETAILS
 
 
 Consultant Name: Parul Sharma
 
 
 Avensys Consulting Pte Ltd
 
 
 EA Licence 12C5759
 
 
 Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' personal information and privacy policy.
 
</div>

Unified communication Engineer

Al Tadawi Healthcare Group

<div><h2 class="jobSectionHeader">osition Title: Consultant Pediatrician &amp; Neonatologist</h2><h3 class="jobSectionHeader">
Department</h3><div>
Medical Services</div><h3 class="jobSectionHeader">
Reports To</h3><div>
Medical Director / Chief Medical Officer</div><h3 class="jobSectionHeader">
Location</h3><div>
Dubai, United Arab Emirates</div><h1 class="jobSectionHeader">
Job Summary</h1><div>
The Consultant Pediatrician &amp; Neonatologist is responsible for providing comprehensive, evidence-based medical care to newborns, infants, children, and adolescents, including critically ill and premature neonates requiring specialized neonatal intensive care. The Consultant diagnoses, treats, and manages a wide range of pediatric and neonatal conditions while collaborating with multidisciplinary teams to ensure exceptional patient outcomes. The role supports quality improvement initiatives, patient safety, medical education, and clinical governance in accordance with DHA regulations and hospital policies.</div><h1 class="jobSectionHeader">
Key Responsibilities</h1><h3 class="jobSectionHeader">
Clinical Responsibilities</h3><ul><li>
Provide consultant-level assessment, diagnosis, treatment, and follow-up care for pediatric patients from birth through adolescence.</li><li>
Deliver specialized neonatal care, including management of premature and critically ill newborns.</li><li>
Provide clinical coverage for the Neonatal Intensive Care Unit (NICU), delivery rooms, nursery, pediatric wards, outpatient clinics, and emergency consultations.</li><li>
Attend high-risk deliveries and perform neonatal resuscitation when required.</li><li>
Develop individualized treatment plans using evidence-based clinical guidelines.</li><li>
Perform and interpret appropriate diagnostic investigations.</li><li>
Prescribe medications and therapeutic interventions safely and appropriately.</li><li>
Manage pediatric emergencies and stabilize critically ill patients.</li><li>
Coordinate referrals to other specialties when indicated.</li><li>
Maintain continuity of care through appropriate follow-up and discharge planning.</li></ul><h3 class="jobSectionHeader">
Neonatal Care</h3><ul><li>
Assess and manage premature, low birth weight, and medically complex neonates.</li><li>
Provide advanced neonatal life support.</li><li>
Manage neonatal respiratory disorders, infections, congenital abnormalities, jaundice, feeding difficulties, and other neonatal conditions.</li><li>
Oversee ventilator management where applicable.</li><li>
Perform neonatal procedures within the scope of practice.</li><li>
Participate in family counseling regarding neonatal prognosis and treatment plans.</li></ul><h3 class="jobSectionHeader">
Patient Safety and Quality</h3><ul><li>
Adhere to DHA regulations, hospital policies, and international clinical standards.</li><li>
Participate in clinical audits and quality improvement initiatives.</li><li>
Report adverse events, near misses, and patient safety concerns.</li><li>
Support infection prevention and control practices.</li><li>
Ensure accurate clinical documentation in the electronic medical record.</li><li>
Participate in mortality and morbidity reviews when required.</li></ul><h3 class="jobSectionHeader">
Multidisciplinary Collaboration</h3><ul><li>
Work closely with obstetricians, anesthetists, pediatric surgeons, nurses, respiratory therapists, pharmacists, and allied health professionals.</li><li>
Participate in multidisciplinary case discussions.</li><li>
Support coordinated patient-centered care.</li></ul><h3 class="jobSectionHeader">
Education and Professional Development</h3><ul><li>
Educate patients and families regarding disease prevention, treatment options, nutrition, vaccination, and child development.</li><li>
Mentor junior physicians, residents, interns, and medical students.</li><li>
Participate in Continuing Medical Education (CME) activities.</li><li>
Maintain clinical competencies through ongoing professional development.</li></ul><h3 class="jobSectionHeader">
Administrative Responsibilities</h3><ul><li>
Maintain complete and timely medical records.</li><li>
Participate in departmental meetings.</li><li>
Support hospital accreditation activities.</li><li>
Assist in developing clinical protocols and guidelines.</li><li>
Participate in on-call schedules as assigned.</li></ul><h1 class="jobSectionHeader">
Qualifications</h1><ul><li>
Medical Degree (MBBS or equivalent) from a recognized institution.</li><li>
Completion of an accredited residency in Pediatrics.</li><li>
Fellowship or equivalent specialist qualification in Neonatology.</li><li>
Board Certification in Pediatrics and Neonatology (or equivalent internationally recognized qualification).</li><li>
DHA Consultant License or eligibility for Consultant licensure in Dubai.</li></ul><h1 class="jobSectionHeader">
Experience</h1><ul><li>
Minimum 8&ndash;10 years of post-specialization clinical experience in Pediatrics.</li><li>
Minimum 3&ndash;5 years of consultant-level experience in Neonatology.</li><li>
Extensive experience managing NICU patients.</li><li>
Experience in tertiary care or accredited hospitals is preferred.</li></ul><h1 class="jobSectionHeader">
Knowledge</h1><ul><li>
Neonatal intensive care.</li><li>
Pediatric emergency medicine.</li><li>
Growth and developmental disorders.</li><li>
Pediatric infectious diseases.</li><li>
Neonatal ventilation and respiratory support.</li><li>
Neonatal nutrition.</li><li>
Pediatric pharmacology.</li><li>
Vaccination guidelines.</li><li>
Child safeguarding principles.</li><li>
DHA regulations and healthcare standards.</li><li>
Evidence-based pediatric practice.</li></ul><h1 class="jobSectionHeader">
Skills</h1><ul><li>
Excellent clinical judgment and diagnostic skills.</li><li>
Strong communication and interpersonal abilities.</li><li>
Family-centered approach to patient care.</li><li>
Leadership and mentoring capabilities.</li><li>
Critical thinking and problem-solving.</li><li>
Ability to work effectively under pressure.</li><li>
Excellent documentation skills.</li><li>
Commitment to patient safety and quality improvement.</li><li>
Collaborative multidisciplinary teamwork.</li></ul><h1 class="jobSectionHeader">
Core Competencies</h1><ul><li>
Clinical Excellence</li><li>
Patient-Centered Care</li><li>
Professionalism</li><li>
Ethical Practice</li><li>
Accountability</li><li>
Teamwork</li><li>
Communication</li><li>
Quality Improvement</li><li>
Continuous Learning</li><li>
Cultural Sensitivity</li></ul><h1 class="jobSectionHeader">
Working Conditions</h1><ul><li>
Hospital, outpatient clinics, NICU, pediatric wards, emergency department, and delivery suite.</li><li>
Participation in on-call duties, weekends, public holidays, and emergency coverage as required.</li><li>
Exposure to infectious diseases and high-acuity clinical environments while adhering to infection control protocols.</li></ul><h1 class="jobSectionHeader">
Key Performance Indicators (KPIs)</h1><ul><li>
Compliance with DHA and hospital clinical standards.</li><li>
Patient satisfaction scores.</li><li>
Clinical outcomes and complication rates.</li><li>
Timeliness and accuracy of clinical documentation.</li><li>
Compliance with infection prevention and patient safety protocols.</li><li>
Participation in quality improvement initiatives.</li><li>
Completion of mandatory CME requirements.</li><li>
Timely response to inpatient, NICU, and emergency consultations.</li><li>
Compliance with departmental on-call requirements.</li></ul></div><div></div>

Consultant Pediatrics & Neonatology

Zoe Christian Fellowship Of Whttier

Summary:The Videographer/Editor Consultant will collaborate with the Creative Media Team to develop and produce videos that support ministry programs and events at Zoe Center. The ideal consultant will possess exceptional attention to detail and the ability to guide projects from idea to execution. They will bring extensive knowledge of capturing footage and editing, technology techniques, and best practices to our organization. Beyond their ability to capture and edit great videos, they are an innovative and creative thinker that will help move our entire organization forward.Contract Budget: $1,500 monthlyScope of Work:<ul><li>Capture video of Zoe Center service, activities, interviews, and events</li><li>Edit high-quality church-wide videos for the church service, website, and social media.</li><li>Attend Zoe Center Sunday service and special events or schedule a team member to be present</li></ul>Must-Have:<ul><li>Portfolio available online.</li><li>Expert knowledge of Adobe Photoshop and Premiere Pro.</li><li>Strong eye for typography, color, and layout.</li><li>Highly adaptable and able to work under pressure with the ability to work effectively in a high-volume production environment with tight deadlines and fast turnarounds.</li><li>Possesses the ability to receive and implement design critiques gracefully.</li><li>Project management and organization skills.</li><li>Ideal consultants should have experience professionally managing video shoots and productions.</li></ul>Desirable Skills:<ul><li>Understands how to use our brand guide.</li><li>Ability to communicate the &lsquo;why&rsquo; behind your design choices.</li><li>Loves feedback&hellip;like really loves it.</li><li>You believe the church is God&rsquo;s plan for bringing hope to the world.</li><li>Ideal consultants will be successful video storytellers.</li></ul>Anticipated Time Commitments:<ul><li>10 &ndash; 15 hours per week</li><li>2 Monthly Meetings</li></ul>Please submit an expression of interest and a statement of qualifications, outlining your relevant experience, expertise and qualifications. Also, please provide your online portfolio link or website. Job Type: ContractPay: $1,500.00 per monthApplication Question(s):<ul><li>This consultant position may require you to sometimes capture footage from our Sunday Services, weekend or weekday evening events, and programs. Would you be able to attend Sunday Services or special scheduled events and programs as a videographer? </li></ul>Work Location: Hybrid remote in Whittier, CA 90604

Videographer/Editor Consultant

Cone Health

JOB DETAILS: 
Location: Greensboro
 Exempt: Yes (Salaried)
 FTE: 1 (40 hours/week)
 Schedule: Monday – Friday 8am-5pm
 Call: No
 
EXPERIENCE: 
Open to new graduates
 
To learn more about this position or if you have any questions, please contact:
 
R.T. Then
 Cone Health Physician Recruitment Consultant
 RT.Then@ConeHealth.com
 
Essential Job Function: 
<ul>
<li>Performs physical assessments of the patient, reviews their medical history, and interprets diagnostic tests/results in order to provide effective treatment for the patient.</li>
<li>Conducts preventive health screenings based on the patients age, history, and unique needs to provide proactive health care.</li>
<li>Educates patients and their family about specialty care medical conditions, treatment, and follow-up.</li>
<li>Maintains record of all patient care in order to ensure accurate patient history.</li>
<li>Performs specialty care medical procedures in accordance with departmental guidelines and clinical roles as necessary within inpatient and outpatient care settings.</li>
<li>Identifies ways to improve inpatient and outpatient specialty care by assessing, problem-solving, and evaluating clinical and system issues.</li>
<li>Performs other duties as assigned.</li>
</ul>
Education: 
<ul>
<li>Required: Masters degree Nursing or Masters degree Physician Assistant studies. Physician Assistant employed at Cone Health prior to October 14, 2024, with a Bachelors degree will have Masters degree requirement waived provided they have maintained employment and PA licensure with Board Certification.</li>
</ul>
Experience: 
<ul>
<li>Required: None</li>
<li>Preferred: 3 years</li>
</ul>
Licensure/Certification/Listing: 
<ul>
<li>Required: Valid NC RN and Nurse Midwife or NP license OR NC PA license Board Certified within 1 year of date of hire by either the National Commission on Certification of Physician Assistants (NCCPA) for PAs OR the American Nursing Credentialing Center (ANCC) or the National Certification Corporation (NCC) for NPs OR the American Midwifery Certification Board (AMCB) or The American Association of Nurse Practitioners (AANP) or Pediatric Nursing Certification Board (PNCB)BLS (CPR)-American Red Cross or AHA Healthcare Provider Neonatal Resuscitation Protocol (NRP) Certification required for Neonatal Advanced Practice Providers IVC Certified within 90 days of employment for Behavioral Health Advance Practice ProviderMust possess and maintain a current, unrestricted DEA registration in accordance with federal and state regulations.</li>
</ul>

Open to New Graduates | Family Nurse Practitioner or Physician Assistant | Outpatient Benign Hematology at Drawbridge

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