call center consultant

United Al Saqer Heavy Equipment LLC

<div>
 
 Job Description
 
 
 
 
 CALL CENTER REPRESENTATIVE
 
 
 
 Do you take pride in delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand? Welcome to BMW Group Retail Middle East.
 
 
 
 BMW Group Retail Middle East &ndash; More than a career
 
 
 
 New beginnings, unrivaled opportunities and unparalleled personal growth. This is your moment. Your time to shine, to explore your potential, and take everything to a whole new level. Because this is BMW Group Retail Middle East, and you know a career here is unlike anywhere else. Industry-leading and globally-renowned, seizing one of our opportunities could well transform your life.
 
 
 
 The benchmark for automotive retail
 
 
 
 Design quality. Exceptional service. State-of-the-art technology. There&rsquo;s a lot to be proud of in our vehicles. And every customer&rsquo;s relationship with it is going to be different. So we provide service consulting that&rsquo;s genuinely tailored to the individual&rsquo;s needs. Because personalized care ensures satisfaction and builds loyalty &ndash; and you&rsquo;ll be making that happen.
 
 
 We&rsquo;ll give you all the tools you need to make every customer experience memorable. And you&rsquo;ll have all the support and opportunities to make the most of your own future with us.
 
 
 
 Your role
 
 
 
 Your role includes capturing crucial information and increasing the knowledge of our target market for aftersales, know the needs of our customers and have knowledge of the problems consumers want to be solved. As well as dealing with customer requests, you must offer ideas and insights as a means of helping to improve their experience.
 
 
 
 Rewards
 
 
 
 Your hard work will be rewarded with the opportunity to join one of the world&rsquo;s leading luxury automotive brands, the chance to work with a variety of people from many different backgrounds, along with on-going training and career development.
 
 
 Job requirements
 
 
 
 
 Job Description:
 
 
 
 
 <ul>
 <li>
 Receive call from customer after hours (night shift), obtain customer information and provide support in roadside assistance line to diagnose customers vehicles remotely.
 </li>
 <li>
 Attended customer concerns and enquiries regarding car status, products, services, promotions, locations and contact details of branches. In case of technical enquiries, this needs to be referred in a timely manner to team supervisor.
 </li>
 <li>
 Convey a professional image of Abu Dhabi Motors by following set scripts and telephone etiquette standards. Provide clear and concise instructions to customers while maintaining a reassuring and empathetic tone.
 </li>
 <li>
 Dispatch appropriate assistance to the customer&rsquo;s location (e.g., tow trucks, technicians, etc.).
 </li>
 <li>
 Courteously receive customer concerns and collecting relevant information to escalate to team supervisor/manager.
 </li>
 <li>
 Keep aware of service rules and warranty conditions. As well as being updated with recent promotions to pass on accurate information.
 </li>
 <li>
 Participate in CRM team discussion and strategies to fill the Service gap.
 </li>
 <li>
 Prepare monthly reports about customer inquiries, complaints, and feedback. Analyze the data and provide recommendations for process improvement.
 </li>
 <li>
 Perform ad-doc activities as required by National CRM Manager.
 
 
 </li>
 </ul>
 
 
 Requirements:
 
 
 
 
 Switched on and passionate, you&rsquo;ll be someone who can quickly get to grips with processes, products and services. . And if you have the tenacity and commitment to realize your potential, we&rsquo;ll give you the training to go as far as you can.
 
 
 <ul>
 <li>
 Education: Minimum of Diploma or equivalent.
 </li>
 <li>
 Communication Skills: Excellent oral communication skills to effectively communicate customers&rsquo; interest needs and requests to management and sales personnel; as well as written communication skills for email and documentation.
 </li>
 <li>
 Language Skills: Ability to read and comprehend instructions and information in English and Arabic.
 </li>
 <li>
 Technical Skills: Proven experience as technician.
 </li>
 <li>
 Computer Skills: Good knowledge of relevant computer programs (e.g. CRM software, MS Office) and telephone systems.
 </li>
 <li>
 Time-management: Must be punctual, with the ability to manage assigned tasks within time schedule; as well as provide customer support in a timely manner.
 </li>
 <li>
 Top quality analytical skills: A big part of your job involves gathering and analyzing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.
 </li>
 <li>
 Experience : 2-3 years relevant experience.
 </li>
 </ul>
</div>

Call Center: Technical Consultant

United Al Saqer Group

<div>CALL CENTER REPRESENTATIVE
Do you take pride in delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand? Welcome to BMW Group Retail Middle East.
BMW Group Retail Middle East &ndash; More than a career
New beginnings, unrivaled opportunities and unparalleled personal growth. This is your moment. Your time to shine, to explore your potential, and take everything to a whole new level. Because this is BMW Group Retail Middle East, and you know a career here is unlike anywhere else. Industry-leading and globally-renowned, seizing one of our opportunities could well transform your life.
The benchmark for automotive retail
Design quality. Exceptional service. State-of-the-art technology. There&rsquo;s a lot to be proud of in our vehicles. And every customer&rsquo;s relationship with it is going to be different. So we provide service consulting that&rsquo;s genuinely tailored to the individual&rsquo;s needs. Because personalized care ensures satisfaction and builds loyalty &ndash; and you&rsquo;ll be making that happen.
We&rsquo;ll give you all the tools you need to make every customer experience memorable. And you&rsquo;ll have all the support and opportunities to make the most of your own future with us. 
Your role
Your role includes capturing crucial information and increasing the knowledge of our target market for aftersales, know the needs of our customers and have knowledge of the problems consumers want to be solved. As well as dealing with customer requests, you must offer ideas and insights as a means of helping to improve their experience.
Rewards
Your hard work will be rewarded with the opportunity to join one of the world&rsquo;s leading luxury automotive brands, the chance to work with a variety of people from many different backgrounds, along with on-going training and career development. 
Job description:<ul><li>
Receive call from customer after hours (night shift), obtain customer information and provide support in roadside assistance line to diagnose customers vehicles remotely.</li><li>
Attended customer concerns and enquiries regarding car status, products, services, promotions, locations and contact details of branches. In case of technical enquiries, this needs to be referred in a timely manner to team supervisor.</li><li>
Convey a professional image of Abu Dhabi Motors by following set scripts and telephone etiquette standards. Provide clear and concise instructions to customers while maintaining a reassuring and empathetic tone.</li><li>
Dispatch appropriate assistance to the customer&rsquo;s location (e.g., tow trucks, technicians, etc.).</li><li>
Courteously receive customer concerns and collecting relevant information to escalate to team supervisor/manager.</li><li>
Keep aware of service rules and warranty conditions. As well as being updated with recent promotions to pass on accurate information.</li><li>
Participate in CRM team discussion and strategies to fill the Service gap.</li><li>
Prepare monthly reports about customer inquiries, complaints, and feedback. Analyze the data and provide recommendations for process improvement.</li><li>
Perform ad-doc activities as required by National CRM Manager.</li></ul>
Requirements: 
Switched on and passionate, you&rsquo;ll be someone who can quickly get to grips with processes, products and services. . And if you have the tenacity and commitment to realize your potential, we&rsquo;ll give you the training to go as far as you can.<ul><li>
Education: Minimum of Diploma or equivalent.</li><li>
Communication Skills: Excellent oral communication skills to effectively communicate customers&rsquo; interest needs and requests to management and sales personnel; as well as written communication skills for email and documentation.</li><li>
Language Skills: Ability to read and comprehend instructions and information in English and Arabic.</li><li>
Technical Skills: Proven experience as technician. 
</li><li>
Computer Skills: Good knowledge of relevant computer programs (e.g. CRM software, MS Office) and telephone systems.</li><li>
Time-management: Must be punctual, with the ability to manage assigned tasks within time schedule; as well as provide customer support in a timely manner. 
</li><li>
Top quality analytical skills: A big part of your job involves gathering and analyzing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.</li><li>
Experience : 2-3 years relevant experience.</li></ul></div>

Cellsave Arabia

Job Title: Female Medical Consultant (Call Center Agent - Sales | High Commission)Location: DubaiEmployment Type: Full-timeWe are looking for a results-driven Medical Consultant with proven medical sales experience to join our dynamic team. This role is ideal for individuals who are confident communicators and motivated by high commission earnings.Key Responsibilities:<ul><li>Educate customers about our products and services, and convert inquiries into sales.</li><li>Achieve monthly sales targets</li><li>Maintain client records and follow up on potential leads</li><li>Meet and exceed individual and team sales KPIs</li></ul>Requirements:<ul><li>Proven experience as a Call Center Agent or Tele-sales Representative</li><li>Strong sales, negotiation, and communication skills</li><li>Target-oriented with a strong motivation to earn commissions</li><li>Ability to work under pressure and meet deadlines</li><li>Fluent in English and Arabic (spoken and written)</li><li>Proficient in using Salesforce or other CRM systems</li><li>Immediate joiners preferred</li></ul>Job Types: Full-time, PermanentExperience:<ul><li>Medical Tele-Sales: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>

Female Medical Consultant (Call Center Agent - Sales | High Commission)

biniTelecom

Job DescriptionWe are seeking an experienced ACA &amp; Medicare Call Center Trainer to deliver training programs for agents handling Affordable Care Act (ACA) and Medicare products. The trainer will support onboarding, compliance, and performance improvement initiatives within the call center.Key Responsibilities<ul><li>Conduct ACA and Medicare training for new and existing agents.</li><li>Ensure compliance with CMS and regulatory guidelines.</li><li>Develop and update training materials.</li><li>Monitor calls and provide coaching and feedback.</li><li>Track training effectiveness and agent performance.</li><li>Stay updated on ACA and Medicare policy changes.</li></ul>Job Requirements<ul><li>Minimum 1 year of experience as a call center trainer (required).</li><li>Minimum 1 year of ACA and Medicare experience (required).</li><li>Excellent communication and presentation skills.</li><li>Experience in coaching, call monitoring, and performance management.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Trainer For Call Center

BlackStone eIT

<div>
 BlackStone eIT is seeking a talented and experienced Call Center Technology Architect to join our team. In this role, you will be responsible for designing and implementing cutting-edge technology solutions that enhance our call center operations, improve customer interactions, and promote efficiency across the board. The ideal candidate will have a strong background in telecommunications, cloud solutions, and a deep understanding of customer service technologies.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Architect and design technology solutions for call center operations, including telephony, CRM integration, and analytics tools
 </li>
 <li>
 Collaborate with stakeholders to gather requirements and transform them into scalable technology solutions
 </li>
 <li>
 Evaluate and recommend software, hardware, and infrastructure to support call center operations
 </li>
 <li>
 Lead the implementation of call center solutions, ensuring integration with existing systems and processes
 </li>
 <li>
 Monitor system performance and make recommendations for enhancements or changes to improve overall functionality and user experience
 </li>
 <li>
 Provide technical leadership and mentorship to team members, fostering a culture of innovation and continuous improvement
 </li>
 <li>
 Stay current with industry trends, emerging technologies, and best practices to ensure optimal system performance and customer satisfaction
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Education
 
 
 
 <ul>
 <li>
 Bachelor's or Master's degree in Computer Science, Information Technology, or a related field
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 8+ years of experience in technology architecture, specifically within call center operations
 </li>
 <li>
 Proven experience designing and implementing telephony systems and customer engagement platforms
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Strong knowledge of call center technologies, including ACD, IVR, and predictive dialers
 </li>
 <li>
 Experience with cloud-based solutions and platforms such as AWS, Azure, or Google Cloud
 </li>
 <li>
 Proficiency in CRM systems such as Salesforce, Zendesk, or similar
 </li>
 <li>
 Strong understanding of integration technologies, including APIs, middleware, and data exchange standards
 </li>
 <li>
 Experience with analytics and reporting tools to drive operational insights
 
 
 </li>
 </ul>
 
 Soft Skills
 
 
 
 <ul>
 <li>
 Excellent problem-solving and analytical skills
 </li>
 <li>
 Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
 </li>
 <li>
 Leadership and mentoring abilities to guide technical teams
 </li>
 <li>
 Ability to manage multiple projects and priorities in a fast-paced environment
 
 
 </li>
 </ul>
 
 Certifications (Preferred)
 
 
 
 <ul>
 <li>
 Relevant certifications in call center technologies, ITIL, or cloud architecture
 </li>
 <li>
 CCNA, CCNP, or similar networking certifications are a plus
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Remote Model
 </li>
 <li>
 Time Flexibility
 </li>
 <li>
 Relocation after 6months based on performance
 </li>
 </ul>
</div>

Call Center Technology Architect

<div>BlackStone eIT is seeking a talented and experienced Call Center Technology Architect to join our team. In this role, you will be responsible for designing and implementing cutting-edge technology solutions that enhance our call center operations, improve customer interactions, and promote efficiency across the board. The ideal candidate will have a strong background in telecommunications, cloud solutions, and a deep understanding of customer service technologies.
Key Responsibilities<ul><li>
Architect and design technology solutions for call center operations, including telephony, CRM integration, and analytics tools.</li><li>
Collaborate with stakeholders to gather requirements and transform them into scalable technology solutions.</li><li>
Evaluate and recommend software, hardware, and infrastructure to support call center operations.</li><li>
Lead the implementation of call center solutions, ensuring integration with existing systems and processes.</li><li>
Monitor system performance and make recommendations for enhancements or changes to improve overall functionality and user experience.</li><li>
Provide technical leadership and mentorship to team members, fostering a culture of innovation and continuous improvement.</li><li>
Stay current with industry trends, emerging technologies, and best practices to ensure optimal system performance and customer satisfaction.</li></ul> 

Requirements 
Education
<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, or a related field.</li></ul>
Experience<ul><li>
8+ years of experience in technology architecture, specifically within call center operations.</li><li>
Proven experience designing and implementing telephony systems and customer engagement platforms.</li></ul>
Technical Skills<ul><li>
Strong knowledge of call center technologies, including ACD, IVR, and predictive dialers.</li><li>
Experience with cloud-based solutions and platforms such as AWS, Azure, or Google Cloud.</li><li>
Proficiency in CRM systems such as Salesforce, Zendesk, or similar.</li><li>
Strong understanding of integration technologies, including APIs, middleware, and data exchange standards.</li><li>
Experience with analytics and reporting tools to drive operational insights.</li></ul>
Soft Skills<ul><li>
Excellent problem-solving and analytical skills.</li><li>
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.</li><li>
Leadership and mentoring abilities to guide technical teams.</li><li>
Ability to manage multiple projects and priorities in a fast-paced environment.</li></ul>
Certifications (Preferred)<ul><li>
Relevant certifications in call center technologies, ITIL, or cloud architecture.</li><li>
CCNA, CCNP, or similar networking certifications are a plus.</li></ul> 

Benefits 
<ul>
<li>Remote Model</li>
<li>Time Flexibility
</li><li>Relocation after 6months based on performance</li></ul></div>

Bespoke Professionals

Location: Bahrain Salary: BD 400 &ndash; 600 (based on experience &amp; performance)We are hiring driven call center and tele sales professionals to join multiple client organisations across different industries.Key Responsibilities:<ul><li>Identify and approach potential customers</li><li>Present products or services clearly and confidently</li><li>Achieve monthly sales targets</li><li>Maintain client relationships and follow up on leads</li><li>Update sales reports and CRM systems</li></ul>Requirements:<ul><li>Strong communication skills (English is an advantage)</li><li>Sales experience preferred but not essential</li><li>Confident, target-oriented, and professional attitude</li></ul>Job Types: Full-time, Part-time, Permanent, Temporary, Contract, Internship, New gradPay: BD400.000 - BD600.000 per monthApplication Question(s):<ul><li>What is your email address ?</li><li>How many years of experience do you have in Call Center ?</li><li>What is your Nationality ?</li></ul>

Call Center and Tele sales Job

Search 10000+ Call center consultant jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 call center consultant jobs Near Me

Call Center: Technical Consultant

Call Center: Technical Consultant

Female Medical Consultant (Call Center Agent - Sales | High Commission)

Trainer For Call Center

Call Center Technology Architect

Call Center Technology Architect

Call Center and Tele sales Job