call center consultant

A1 Global Technologies SMC-PVT Ltd

Position OverviewWe are establishing a new call center in Islamabad, offering both inbound and outbound customer engagement services. We are seeking a dynamic Business Development &amp; Operations Lead who possesses both business acumen and technical understanding of call center systems (VoIP, CRM, cloud telephony).The selected candidate will play a pivotal role in setting up the operational infrastructure, acquiring clients, and driving business growth from day one.Key Responsibilities Business Development<ul><li>Identify and acquire B2B clients in sectors such as real estate, banking, education, and telecom.</li><li>Develop and execute sales strategies for call center services (inbound, outbound, and hybrid).</li><li>Prepare proposals, quotations, and service-level agreements (SLAs).</li><li>Maintain relationships with clients to ensure satisfaction and renewals.</li><li>Conduct market analysis to identify growth opportunities.</li></ul>Operations &amp; Setup<ul><li>Assist in selecting and implementing cloud-based call center software (e.g., CloudTalk, 3CX, RingCentral, Zoho).</li><li>Help establish technical infrastructure &mdash; workstations, VoIP setup, CRM integration, headsets, and connectivity.</li><li>Develop call scripts, SOPs, and quality monitoring systems.</li><li>Coordinate hiring and training of call center agents.</li><li>Oversee daily operations and ensure service delivery meets KPIs.</li></ul>Leadership &amp; Coordination<ul><li>Serve as the primary bridge between management, IT vendors, and operations staff.</li><li>Supervise and mentor team members during the launch phase.</li><li>Provide weekly performance reports and business forecasts to management.</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Marketing, IT, or related field .</li><li>2+ years of experience in a call center, BPO, or telecom industry.</li><li>Proven track record of generating leads and closing deals with B2B clients.</li><li>Understanding of VoIP, dialer systems, and CRM software.</li><li>Strong communication, negotiation, and leadership skills.</li><li>Ability to work under tight timelines and deliver results.</li></ul>Preferred Attributes<ul><li>Experience setting up or managing a call center from scratch.</li><li>Existing network in real estate, banking, or educational sectors.</li><li>Entrepreneurial mindset &mdash; capable of working independently and taking ownership.</li></ul>Compensation<ul><li>Competitive salary (based on experience).</li><li>Performance-based incentives and commission on closed deals.</li><li>Long-term growth opportunity as part of the core leadership team.</li></ul>Application Deadline: 13th October 2025Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Expected Salary</li></ul>Language:<ul><li>English Accent (Preferred)</li></ul>Work Location: In person

Business Development Manager Call Center

Cybrosys Communications

Hiring Now: Remote Call Center Agents (US Campaign &ndash; Night Shift)Company: Astral Finch Marketing Location: Remote (Pakistan) Job Type: Full-Time | Night ShiftAbout the RoleJoin our growing team at Astral Finch Marketing! We&rsquo;re hiring motivated Call Center Agents for our US-based Life Insurance Campaign. Your job is simple &mdash; connect with customers, ask a few qualifying questions, and transfer them to our closing team.No selling &ndash; just professional conversations! Earn up to PKR 40,000/month + long-term growth.What You&rsquo;ll Do<ul><li>Make outbound calls to US homeowners.</li><li>Ask few qualifying questions (script provided).</li><li>Transfer 3&ndash;4 valid calls daily to our closers.</li><li>Maintain call records and follow basic reporting.</li></ul>What We&rsquo;re Looking ForFluent English (MUST) 6&ndash;12 months of call center experience Experience with Vicidial preferred Confident, punctual, and goal-oriented Must have own laptop, internet, and headsetPerks &amp; Pay<ul><li>Salary: PKR 35,000 &ndash; 40,000/month (based on performance)</li><li>Timings: 6 PM &ndash; 3 AM PKT (US timings)</li><li>Off Days: Saturday &amp; Sunday</li><li>Bonuses for consistent performance</li><li>Growth opportunities in international campaigns</li></ul>Training &amp; Trial Period (IMPORTANT)<ul><li>2 days of paid training will be provided.</li></ul>Start Date: ASAP &mdash; Limited positions available!If you have great English and call center experience, this is your chance to work with a professional US-based campaign and earn competitively from home.Apply Now and Start Your Career with Astral Finch Marketing!Job Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthExperience:<ul><li>call center: 1 year (Required)</li><li>ViciDial: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: Remote

Hiring Now: Remote Call Center Agents (US Campaign – Night Shift)

İKON AĞIZ VE DİŞ SAĞLIĞI HİZMETLERİ LTD.ŞTİ.

Join Our Growing Team at &#304;kon Dental Clinic!At &#304;kon Dental Clinic, where reliability and patient satisfaction are our top priorities, we are opening our doors to new talents to join our expanding team.Position: International Sales Consultant for our Call Center TeamLanguages Required: Proficiency in at least one of the following languages: RUSSIAN, ROMANIAN, DUTCH, PERS&#304;ANQualifications:Advanced fluency in at least one of the listed languages.Preferred experience in medical tourism/healthcare tourism.Team-oriented, responsible, and adaptable to collaborative environments.Strong communication and interpersonal skills.Persuasive, results-driven, and focused on achieving targets.Job Description:Provide potential patients with detailed information about our services and tailored treatment options.Identify patient needs and offer suitable solutions.Manage the sales process effectively through written and verbal communication channels.Why Join &#304;kon Dental Clinic?We offer a team-driven workplace with high earning potential, opportunities for growth, and a supportive environment that fosters professional development. If you&rsquo;re ready to be part of a dynamic and innovative team, we look forward to receiving your application!Apply now and grow your career with &#304;kon Dental Clinic!&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: 35.000,00TRY - 75.000,00TRY ayl&#305;k

International Sales Consultant for our Call Center Team

HR Solutions

About the RoleLumina Technologies (Pvt.) Ltd. is seeking a Senior Network Engineer with hands-on expertise in IT infrastructure and network management within a BPO/Call Center environment. The role involves ensuring stable connectivity, server management, troubleshooting technical issues, and providing smooth day-to-day IT operations. Specially expertise in troubleshooting of voice cutting issues, etc.About UsLumina Technologies (Pvt.) Ltd. is a leading BPO &amp; Call Center service provider for the USA &amp; Canada, specializing in Lead Generation and Customer Service Solutions.We are registered with SECP, FBR, PTA, PSEB &amp; EOBI, and hold a valid PSEB Call Center License.Key Responsibilities<ul><li>Ensure uninterrupted internet connectivity for voice calling.</li><li>Resolve voice-cutting issues on cloud-based dialers.</li><li>Manage cloud dial-up systems efficiently.</li><li>Manage and configure server for user monitoring &amp; browsing control.</li><li>Configure &amp; troubleshoot Mikrotik routers, Cisco &amp; D-Link switches.</li><li>Work with ISPs to maintain stable internet operations.</li><li>Provide first-line support for hardware, software &amp; network issues.</li><li>Handle system maintenance &amp; installations (Laptop, PC, network devices).</li><li>Troubleshoot hardware issues (RAM, SSD, PSU, etc.).</li><li>Maintain proper IT inventory records.</li></ul>Requirements<ul><li>Experience: 3&ndash;5 years in IT &amp; Network Management (BPO/Call Center).</li><li>Technical Skills:</li><li>Server configuration &amp; user monitoring</li><li>Router &amp; switch configuration, management (Mikrotik, Cisco, D-Link)</li><li>Network troubleshooting &amp; optimization</li></ul>Education: Bachelor&rsquo;s in IT, Computer Science, or related field.Preference: Prior Call Center experience is highly desirable.Perks &amp; Benefits&#10004; Market Competitive Salary&#10004; EOBI Coverage&#10004; Travel Allowance&#10004; Paid Leaves&#10004; Performance Bonuses&#10004; Career Growth OpportunitiesApply Now: Send your CV to hr@luminatechnologies.pkJob Type: Full-timeAbility to commute/relocate:<ul><li>Islamabad G-8/Markaz: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>We must fill this position urgently. Can you start immediately?</li><li>Are you willing to work on the Night Shift (08:pm-05:00 am)?</li><li>Are you comfortable commuting to this job's location?</li><li>Are you physically available in Rawalpindi &amp; Islamabad</li><li>Are you available to join us immediately?</li></ul>Location:<ul><li>Islamabad G-8/Markaz (Required)</li></ul>Work Location: In person

Senior Network Engineer (Call Center Expertise Only)-Onsite-Night Shift

Dana-Farber Cancer Institute

Job Ref: 
46658
 
Location: 
450 Brookline Ave, Boston, MA 02215
 
Category: 
Operations
 
Employment Type: 
Full time
 
Work Location: 
Remote: occasional time on campus
 
Overview
 
The Senior Call Center Analyst will be a key contributor in project planning, software administration, and support to the DFCI telephony systems with an emphasis on call center technologies. This will include the implementation of telephony applications pertaining to the Avaya PBXs and adjuncts including Avaya Communications Manager, Session Manager, Avaya Enablement Server (AES), Call Management System (CMS), CMS Supervisor, CC-Elite, Aura Messaging, and the institute's call recording system to support DFCI main campus and regional locations. This position will continuously work to enhance the call center telecom infrastructure and provide day-to-day support in a multi-tasking environment.
 
Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.
 
Responsibilities
 
Prepares ad hoc and scheduled call center metric reports and analyses
 Provides Tier-2 and Tier-3 support for all PBX maintenance and technical support issues to include all voice adjunct systems
 Creates comprehensive work and call flows utilizing Call Vectoring, Vector Directory Numbers (VDN), and skills/split based routing configurations
 Documents the customer journey in all call center scenarios, including change requests and trouble resolutions
 Interfaces with patient facing Welcome Center team management for call center telephony solutions
 Works with Network Engineering team to troubleshoot network issues related to voice technologies
 Provides backup to Telecommunications Coordinator for call accounting system programming and reporting.
 Utilizes ServiceNow and Maintenance Connection centralized ticketing systems
 Provides 24-hour on-call support for Telecommunications on a rotating basis
 Maintains confidentiality at all times
 May be required to perform outside normal job areas at discretion of supervisor in the interest of a safe hospital environment
 
Qualifications
 
Bachelor’s degree in Telecommunications, IS, or equivalent combination of education and experience
 10 years of experience in administration, programming, and troubleshooting of Avaya Communications Manager telephony systems including G350/450, Aura Messaging, CMS, CMS Supervisor, Elite, AES, and AWFOS
 Avaya Telephony certifications are desired
 Proven experience supporting a mid-large call center environment
 Experience working with Customer Relationship Management (CRM) platforms (e.g. Salesforce)
 Proficient with Microsoft suite of office products (Microsoft Excel, Word, PowerPoint, and Visio)
 Must be able to work independently as well as within a team and follow through on tasks with minimal supervision
 Strong knowledge of VoIP, SIP, Call Detail Record (CDR), Call Recording, and softphone technology
 
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 
Strong verbal and written communications skills are required and must be able to communicate effectively with all levels of staff
 Proficient research, analytical, and problem resolution skills
 Ability to understand, interpret, and adhere to established standards, procedures and guidelines
 Must be able to organize and prioritize work to meet deadlines and service commitments
 Excellent customer service skills required
 
SUPERVISORY RESPONSIBILITIES: None required of this position
 
PATIENT CONTACT: None required of this position
 
At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are equally committed to diversifying our faculty and staff. Cancer knows no boundaries and when it comes to hiring the most dedicated and diverse professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.
 
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
 
EEOC Poster

Senior Call Center Analyst

INFINITY HCMC

We are looking for a Call Center cum Marketing Specialist to join our team in Al Ain. This individual will play a pivotal role in managing patient inquiries, promoting the center&rsquo;s services, and supporting our marketing initiatives. You will be responsible for delivering outstanding customer service while also executing marketing campaigns that enhance our brand and drive patient engagement.Key Responsibilities:Call Center executive:<ul><li>Handle inbound and outbound calls to patients, ensuring a professional and courteous experience.</li><li>Provide accurate information regarding medical services, appointments, and inquiries.</li><li>Schedule and confirm patient appointments and follow up on missed or pending appointments.</li><li>Address patient concerns and resolve issues promptly to ensure satisfaction</li></ul>Marketing Support:<ul><li>Assist in creating and implementing marketing campaigns to promote services offered by the medical center.</li><li>Develop content for social media platforms, newsletters, and promotional materials.</li><li>Monitor and analyze the effectiveness of marketing strategies and campaigns.</li><li>Work closely with the marketing team to enhance the center&rsquo;s digital presence.</li><li>Organize and participate in promotional events and patient education programs.</li></ul>Experience: Minimum of 2 years in a call center or customer service role, with experience in the healthcare or medical sector being a plus.Languages: Fluent in Arabic and English (both written and spoken).Technical Skills: Social media platform, Microsoft ExcelJob Type: Full-timePay: From AED2,500.00 per month

CALL CENTER CUM MARKETING SPECIALIST

UniMind Studios

Position: Call Center Sales ExecutiveCompany: Unimind StudiosLocation: 23-A/1, Block D1, Gulberg III, LahoreJob Type: On-Site (Full-time)Timing: 5:00 PM &ndash; 1:00 AM (Night Shift)About the Role:Unimind Studios is looking for a confident and experienced Call Center Sales Executive to join our dynamic marketing team. The selected candidate will be responsible for reaching out to small business owners in the U.S. and promoting our digital marketing services.Key Responsibilities:<ul><li>Make outbound sales calls to U.S.-based small business owners.</li><li>Present and sell Unimind Studios&rsquo; marketing and digital solutions.</li><li>Understand client needs and tailor service offerings accordingly.</li><li>Maintain detailed records of client interactions and sales progress.</li><li>Meet or exceed monthly sales targets.</li></ul>Requirements:<ul><li>Minimum 2 years of sales experience (preferably in call center or B2B sales).</li><li>Fluent in English with excellent communication and persuasion skills.</li><li>Strong understanding of digital marketing or willingness to learn.</li><li>Confident, goal-oriented, and self-motivated personality.</li></ul>Compensation:<ul><li>Probation (1st Month): PKR 50,000</li><li>If you close at least one $1000+ client in probation, your salary will increase to PKR 70,000 &ndash; 100,000/month (based on performance)</li><li>5% Commission on every sale</li></ul>Why Join Us:<ul><li>Opportunity to work with an international client base</li><li>Growth-focused environment with performance-based incentives</li><li>Hands-on learning in marketing and sales</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthExperience:<ul><li>Call Center Sales Executive: 2 years (Preferred)</li></ul>Work Location: In person

Call Center Sales Executive

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