call center consultant

Vivo mobile Company

Description: Vivo Pakistan is seeking a dedicated and enthusiastic Cloud Calling Consultant to join the Customer Services Department at the Lahore Service Center on Raiwind Road. This role focuses on delivering exceptional customer service through effective handling of user telephone inquiries, feedback, and complaints. The ideal candidate will possess a bachelor's degree and demonstrate knowledge or interest in electronics, alongside skills in cloud telephony platforms, contact center solutions, and customer experience design. This position requires strong communication skills, patience, and a commitment to maintaining high customer satisfaction. The consultant will work closely with the call center team and management to ensure smooth operations and successful resolution of user concerns. The Cloud Calling Consultant handles the front line of user interactions by answering calls promptly and professionally, following up on complaints, and coordinating with service and call center teams. This role is essential in maintaining service quality standards, including the 6S standardization within the service center. The consultant will diligently report issues, track progress, and prepare regular reports to support continuous improvement. This position does not require managing a team but involves close collaboration with various stakeholders to enhance the overall customer service experience at Vivo Pakistan.Responsibilities 1. Answer all users telephone inquiries and feed backs with enthusiasm and patience and provide professional answers to users to maximize customer satisfaction. 2. Report complaints and problems to manager service center according to the process, and follow up the progress until they are solved. 3. Make follow-up calls to users and record the results faithfully. 4. Timely convey the problems found during the follow-up calls to relevant persons, and track the results. 5. Timely convey the users telephone consultation to the relevant persons of the customer service center. 6. Warmly greet users who came to the customer service center, receive &amp; record their mobiles in CRM following 6s standardization. 7. When picking up the phone, the ringing sound shall not exceed three times. 8. Co-ordinate with Call Center team related to user complains and feedbacks. 9. Successful execution of activities assigned by Manager. 10. Share the daily and weekly report as per requirements. 11. Maintain the 6S standardization in respected Service Center where he/she is deputed. 12. Complete other tasks assigned by the director and the Management Center.Requirements: -Bachelors in any of the following discipline (Marketing, Services, HR, Management). -City native, Fresh or experienced.Location: Lahore Service Center Raiwind RdJob Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Cloud Calling Consultant

Mission Federal Credit Union

Are you passionate about helping people, solving problems, and delivering exceptional service—one conversation at a time? Join our high performing Contact Center team as a Telephone Consultant, where you’ll be the first voice our members hear and a trusted advocate for their financial needs.
 
This is a fast paced, multi skill inbound role perfect for someone who thrives on connecting with others, building relationships, and making a real impact every day.
 
If this sounds interesting to you, below are a few more details:
 
<ul>
<li>Serving as the first point of contact, handling inbound calls with professionalism, empathy, and confidence</li>
<li>Resolving member inquiries and transactions accurately and efficiently—right on the call</li>
<li>Processing routine account transactions such as deposits, withdrawals, loan payments, transfers, official checks, and opening certificates of deposit</li>
<li>Supporting multiple call queues (Account Information + at least one additional skill area such as Loan Inquiry, Card Information, or Technical Assistance)</li>
<li>Identifying opportunities to cross sell products that truly meet member needs</li>
<li>Consistently achieving monthly goals for member experience, quality, efficiency, and schedule adherence</li>
<li>Protecting member and company assets by following all security, authorization, and compliance standards</li>
<li>Actively participating in team meetings, sales programs, contests, and department initiatives</li>
</ul>
Here is what we are looking for: 
<ul>
<li>A High School Diploma or GED (required)</li>
<li>TC I: A minimum of six months of customer service experience is required. Call center experience, including experience with a financial institution or similar industry, is preferred.</li>
<li>TC II: A minimum of one year of customer service experience is required. Call center experience, including experience with a financial institution or similar industry, is preferred.</li>
<li>TC III: A minimum of three years of customer service experience is required. Call center experience, including experience with a financial institution or similar industry, is preferred.</li>
</ul>
What we offer: 
<ul>
<li>One of San Diego and the nation's Top Workplaces three years running!</li>
<li>Great team and company culture!</li>
<li>You can’t beat a role in sunny San Diego!</li>
<li>18 days of PTO in your first year plus 12 holidays a year!</li>
<li>6% - 8% 401(k) match</li>
<li>Full benefits package including medical, dental, vision, life insurance, etc.</li>
</ul>
If this sounds like an amazing opportunity to you (because ya, it is!), we want to hear from you!
 
Base Pay/Salary: 
TC I: $22.00 - $24.00 per hour, plus incentives!
 TC II: $23.00 - $26.00 per hour, plus incentives!
 TC III: $26.00 - $28.00 per hour, plus incentives!
 <ul>
<li>Actual base pay within this range will be determined by several components, including but not limited to, relevant experience, internal equity, skills, qualifications, and other job-related factors permitted by law.</li>
</ul>
Your privacy is very important to Mission Federal Credit Union. The California Consumer Privacy Act (“CCPA”)/ California Privacy Rights Act (CPRA) requires Mission Federal Credit Union to inform California residents, including job applicants, of the categories of personal information we collect and the purpose for which the personal information will be used. This job applicant notice and the CCPA/CPRA notice provides the disclosures required by the CCPA/CPRA and applies only to applicants who are subject to the CCPA/CPRA.
 Mission Federal Credit Union is an Equal Opportunity Employer. All applicants will receive consideration without regard to race, sex, color, creed, religion, age, marital status, sexual orientation, national origin, physical or mental disability, veteran status, or any other class protected by law. INDMF #LI-Onsite

Contact Center - Telephone Consultant

Medi Trans, LLC

Call Center SpecialistMedi Trans, LLCSUMMARY: Following all company policies and procedures. Work directly with members to achieve all Call Center/Gas Reimbursement performance and contractual compliance objectives.ESSENTIAL FUNCTIONS<ul><li>Ensures adherence to Gas Reimbursement Policies and Procedures.</li><li>Ensure calls are handled efficiently, accurately, and in a timely manner.</li><li>Assists members/family with any complaints.</li><li>Monitor/Verify all incoming GR Forms</li><li>Responsible for entering all GR information into the Novus System accurately.</li><li>Work with CSR, Dispatch, and Claims Supervisors on any GR requests or payments.</li><li>Communicate and coordinate with Executive Management to ensure GR performs as a cohesive unit and meets performance goals.</li><li>Other duties as assigned.</li></ul>QUALIFICATIONS REQUIRED<ul><li>Previous experience in a Call Center Environment.</li><li>Ability to work well with people. Strong leadership skills</li><li>Exceptional organization and time management skills.</li><li>Positive attitude, good judgment, and strong work ethic.</li><li>Demonstrate excellent interpersonal communication skills.</li><li>Strong computer skills. Proficiency and speed working in all Microsoft Office products.</li><li>Strong organizational skills, including time management and documentation.</li><li>Knowledge of telephone call center systems.</li></ul>MINIMUM REQUIRED EDUCATION/TRAINING<ul><li>High school diploma or equivalent</li></ul>Job Type: Full-timePay: $16.00 - $17.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Call center: 2 years (Preferred)</li></ul>Work Location: In person

Call Center Specialist

TLCx

Who We Are: At TLCx, we do things a little differently. We&rsquo;re not just another call center&mdash;we&rsquo;re a family. A team of passionate, energetic, and driven individuals who thrive on connection, challenge, and a shared mission to make a real difference. Every training session, workshop, and coaching moment isn&rsquo;t just about improving skills; it&rsquo;s about empowering people to be their best, both professionally and personally. If you&rsquo;re looking for a workplace where your expertise and mentorship can create a lasting impact, you&rsquo;ve found the right place.What You&rsquo;ll Do: As a Call Center Trainer, you&rsquo;ll be responsible for equipping our Customer Service &amp; Sales Associates with the knowledge, confidence, and skills they need to excel in their roles. From onboarding new hires to refining the expertise of seasoned team members, your training sessions will be engaging, informative, and full of energy. You&rsquo;ll play a key role in shaping the future of our workforce&mdash;one learning experience at a time.Your Day-to-Day:<ul><li>Develop and deliver engaging trainings for new and existing call center employees.</li><li>Conduct workshops, coaching sessions, and refresher courses to enhance team performance.</li><li>Create and update training materials to align with company goals and industry best practices.</li><li>Monitor employee progress and provide individualized coaching as needed.</li><li>Collaborate with supervisors and managers to identify training needs and opportunities.</li><li>Foster a fun and supportive learning environment that encourages growth and development.</li><li>Stay up to date with industry trends to ensure training remains relevant and impactful.</li></ul>What We&rsquo;re Looking For:<ul><li>Proven experience in training, coaching, or instructional design in a call center or customer service environment.</li><li>Excellent communication and presentation skills.</li><li>A passion for teaching, mentoring, and developing talent.</li><li>Adaptability to different learning styles and paces.</li><li>Strong problem-solving and organizational abilities.</li><li>A positive, high-energy attitude that inspires and motivates others.</li></ul>Why You&rsquo;ll Love It Here:<ul><li>A fun, supportive, and dynamic work environment where individuality is celebrated.</li><li>Competitive salary, performance incentives, and career growth opportunities.</li><li>Comprehensive training and professional development programs.</li><li>The opportunity to make a lasting impact by shaping the future of our team.</li><li>Regular team events, celebrations, and a culture that truly feels like family.</li></ul>Are you ready to train, inspire, and transform? Apply today and be part of something bigger&mdash;where your guidance helps create success, one associate at a time!Job Type: Full-timePay: $45,656.96 - $54,984.73 per yearWork Location: In person

Call Center Trainer

I Tech

Call Center Freshers &ndash; U.S. Telesales | Night Shift | DHA LahoreLocation: DHA Phase 06, Lahore (On-site) Job Type: Full-Time Campaign: U.S. Truck Dispatch Shift: 06:00 PM &ndash; 03:00 AM (Monday&ndash;Friday) Salary: PKR 35,000 &ndash; 45,000 + Uncapped CommissionJob OverviewWe are hiring Call Center Freshers for our U.S. Truck Dispatch Sales Campaign. A great opportunity to start your career in international telesales and BPO.No experience required &mdash; full training and live call support provided.Key Responsibilities<ul><li>Make outbound calls to U.S. customers</li><li>Promote auto transport services</li><li>Convert leads into sales</li><li>Handle objections and follow-ups</li><li>Update CRM and meet targets</li></ul>Requirements<ul><li>Good English communication skills</li><li>Confident and sales-driven mindset</li><li>Willing to work night shift</li><li>Available for on-site work in Lahore</li></ul>Benefits<ul><li>Fixed salary + uncapped commission</li><li>Paid training and onboarding</li><li>Weekends off (Saturday &amp; Sunday)</li><li>Growth opportunities in BPO</li></ul>Apply NowStart your career in U.S. telesales. Apply today.Job Type: Full-timePay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Freshers | DHA Lahore

Selva trading

Call Center Representative (Female &ndash; English Speaking)Job SummaryWe are seeking a professional and customer-focused Female Call Center Representative with strong English communication skills to join our growing team. Due to the nature of the role and customer interaction requirements, this position is open to female candidates only.The ideal candidate will be responsible for handling customer inquiries, resolving issues efficiently, maintaining high service standards, and ensuring customer satisfaction at all times.Salary<ul><li>Salary will be determined based on experience and qualifications</li><li>Performance bonuses and incentives available</li></ul>Key Responsibilities<ul><li>Handle inbound and outbound customer calls professionally</li><li>Provide excellent customer service and support</li><li>Resolve customer complaints and technical/service-related issues efficiently</li><li>Act as a resolution enabler by identifying problems and providing suitable solutions</li><li>Escalate unusual or unresolved cases to management when necessary</li><li>Maintain accurate records of customer interactions and follow-up actions</li><li>Meet company KPIs, service quality standards, and response time targets</li><li>Work collaboratively with team members and management</li><li>Ensure customer satisfaction and positive customer experience at all times</li></ul>Requirements<ul><li>Female candidates only</li><li>Fluent English speaking and writing skills are mandatory</li><li>Previous experience in a call center or customer service role is preferred</li><li>GCC call center experience is considered a strong advantage</li><li>Strong communication and interpersonal skills</li><li>Excellent customer handling and complaint resolution abilities</li><li>Ability to remain calm and professional under pressure</li><li>Team player with a respectful and positive attitude</li><li>Strong problem-solving and multitasking skills</li><li>Must have access to a laptop, a stable internet connection, and the ability to work effectively from home.</li></ul>Technical Skills<ul><li>Good computer literacy</li><li>Familiarity with CRM systems and call center software</li><li>Ability to use Microsoft Office applications (Word, Excel, Outlook)</li><li>Fast and accurate data entry skills</li><li>Basic troubleshooting and issue-resolution capabilities</li><li>Ability to manage tickets, escalations, and customer follow-ups</li></ul>Preferred Qualities<ul><li>Professional appearance and communication style</li><li>Strong sense of responsibility and commitment</li><li>Ability to work in shifts if required</li><li>Customer-oriented mindset with attention to detail</li></ul>Benefits<ul><li>Competitive salary package</li><li>Performance-based bonuses</li><li>Career growth opportunities</li><li>Professional and supportive work environment</li></ul>Pay: E&pound;6,000.00 - E&pound;10,000.00 per hourWork Location: In person

Call Center Representative (Female – English Speaking) Job Summary

St. Vincent de Paul - Cincinnati

<div><div><div>Call Center Specialist</div>
<div></div><div>The Society of St. Vincent de Paul &ndash; Cincinnati District Council (SVDP) has been providing innovative and practical basic needs assistance and systemic change advocacy for Cincinnati neighbors in need for 150 years. The organization works personally with those in need, regardless of race or creed, to bridge the gaps in their lives through home visits provided by neighborhood-based volunteer groups (Vincentians in Conferences); groundbreaking Outreach Center initiatives like the Charitable Pharmacy and Homelessness Prevention program; a network of 12 food pantries; and eight thrift stores across Cincinnati. SVDP has an immediate opportunity for a Call Center Specialist to play an integral role in providing services and uplifting engagement to our neighbors.</div>
</div>
<div></div><div><div>Scope of Position: The Call Center Specialist is a consistent point of contact for those requesting services from the organization. Retrieving and returning daily calls along with providing service and resource information to neighbors calling for information are primary functions. This team member must consistently model the mission and values of St. Vincent de Paul.</div>
<div></div><div>Job Responsibilities:</div>
<div></div><div><ul><li>Timely, accurately and compassionately respond to assistance and information calls while completing appropriate documentation of requests from neighbors and informing neighbors of availability of services according to current operating mode</li></ul>
<ul><li>Retrieve calls from our English service line and refer those neighbors located within an active Conference footprint to their respective SVDP Conference</li></ul>
<ul><li>Participate as a member of the SVDP Social Services team as well as positively interact with Council members and staff.</li></ul>
<ul><li>Understand how to share access information for assistance from other community resources as appropriate to address needs presented by neighbors on the phone.</li></ul>
<ul><li>Lead/participate in special projects as required.</li></ul>
<ul><li>Other duties as assigned.</li></ul>
</div><div>Qualifications: High school diploma or equivalent is required and further academic achievement is preferred; at least one year of call center experience strongly preferred; computer literacy is required; strong attention to detail and an ability to communicate well orally and in writing are required; experience and proficiency with Google docs, Excel and Microsoft Office a must; ability to work with and support a diverse team is required.</div>
<div></div><div>Work Environment:
</div><div>Office Environment &ndash; Adequately lighted, heated and ventilated</div>
<div></div><div>Physical Requirements: Job duties will primarily be performed from a desk; must be able to sit for long periods of time.</div>
<div></div><div>Mission: A network of neighbors, inspired by Gospel values, growing in holiness and building a more just world through personal relationships with and services to people in need.</div>
</div>
<div></div><div>The Society of St. Vincent de Paul-Cincinnati District Council provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, St. Vincent de Paul complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.</div></div>

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10000 call center consultant jobs Near Me

Cloud Calling Consultant

Contact Center - Telephone Consultant

Call Center Specialist

Call Center Trainer

Call Center Freshers | DHA Lahore

Call Center Representative (Female – English Speaking) Job Summary

Call Center Specialist