call center consultant

Thesis Pharmacy

<div>JOB DESCRIPTION
CALL CENTER SPECIALIST<div><div>
Classification: 
Non-Exempt 
 Date: 
11/18/2025</div><div> 
Reports to: 
Operations Supervisor 
Travel: 
N/A</div></div> 
JOB SUMMARY
At Thesis Pharmacy, we are committed to driving a patient-centered experience grounded in precision, quality, and personalized support. As a Call Center Representative, you will serve as the trusted, solutions-oriented point of contact empowering patients and providers to navigate their pharmacy needs with clarity and confidence.
In this role, you will be a key contributor to delivering interactions that embody our organizational pillars of accuracy, empathy, and operational excellence. This opportunity is ideal for an individual who excels in a dynamic, fast-paced ecosystem, collaborates seamlessly with cross-functional partners, and is motivated by the meaningful impact their work has on patient well-being each day.
SUPERVISORY RESPONSIBILITIES:<ul><li>
N/A</li></ul>
DUTIES/RESPONSIBILITIES:<ul><li>
High-impact verbal communication skills in English, with multilingual proficiency positioned as a strategic value enhancer.</li><li>
Ability to rapidly onboard and navigate call center, pharmacy, or healthcare technology platforms, leveraging training to accelerate operational excellence.</li><li>
Strong customer engagement capabilities with a proven aptitude for delivering empathetic, solution-oriented interactions in dynamic service environments.</li><li>
Competency in providing sales support, product recommendations, or consultative guidance within health, wellness, or related sectors.</li><li>
Foundational familiarity with pharmacy, medical, or nutritional terminology that supports streamlined workflow integration (helpful but not mandatory).</li><li>
Demonstrated integrity in processing payments and safeguarding sensitive patient or customer information in alignment with compliance standards.</li><li>
Advanced multitasking capacity and precision execution across high-volume, multi-channel communication streams.</li><li>
Consistent reliability, positive team alignment, and adaptability within fast-paced, performance-driven operational frameworks.</li><li>
Strong commitment to delivering elevated service experiences that reinforce patient wellness and organizational trust.</li></ul>
 REQUIRED SKILLS/ABILITIES:<ul><li>
Exceptional verbal communication capabilities in English, with multilingual proficiency viewed as a strategic differentiator.</li><li>
Ability to navigate call center, pharmacy, or healthcare systems with agility.</li><li>
Strong customer engagement acumen, ideally with prior exposure to call center, customer service, or healthcare interactions.</li><li>
Sales-adjacent competencies, including product recommendation and consultative guidance within wellness or healthcare contexts.</li><li>
Familiarity with pharmacy, medical, or nutritional terminology, enabling faster operational ramp-up.</li><li>
High-integrity handling of payments and sensitive customer information, maintaining compliance and trust.</li><li>
Robust multitasking capacity and precision execution while managing high-volume, multi-channel workloads.</li><li>
Demonstrated reliability, positive team alignment, and resilience in a fast-paced service environment.</li><li>
Deep commitment to delivering best-in-class service experiences that support patient health outcomes.</li></ul>
EDUCATION AND EXPERIENCE:<ul><li>
Prior experience within call center operations, customer service ecosystems, healthcare support functions, or wellness-oriented environments is highly advantageous.</li><li>
Exposure to sales, product recommendation, or consultative engagement roles is considered a strong value accelerator.</li><li>
Formal education requirements are flexible; demonstrated capability and relevant hands-on experience are prioritized.</li></ul>
 PHYSICAL REQUIREMENTS:<ul><li>
Ability to remain seated and fully engaged for extended periods while managing high-volume call flows and system navigation.</li><li>
Consistent use of standard office and communication equipment&mdash;including computers, headsets, and phone systems&mdash;to drive efficient service delivery.</li><li>
Capacity to maintain focus, accuracy, and responsiveness in a fast-paced environment with sustained screen time and repetitive task execution.</li></ul>
 OTHER DUTIES:<ul><li>
 Executes additional responsibilities and cross-functional tasks as operational priorities evolve, supporting organizational agility and ensuring seamless service delivery across the patient experience lifecycle.</li></ul> 
Job description is not designed to cover a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time.
Call Center Specialist (Job Description).pdf</div>

Call Center Specialist

اورنچ مصر

<div><h4 class="jobSectionHeader">About the job Representative, Call Center - Enterprise</h4>
<div>Purpose of the job

Handle all the inquiries, requests and complaints of the customers which are received via inbound/outbound calls of the call center. handle the received calls within the quality standards of the company to maintain company image, and to up-sell the products and services to maximize revenues.

Duties and responsibilities

<ul><li>Handle all incoming/outgoing calls of the call center.</li></ul>
<ul><li>Provide follow up, occasional campaigns and call backs blended with normal inbound calls.</li></ul>
<ul><li>Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction.</li></ul>
<ul><li>Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and etc.)</li></ul>
<ul><li>Communicate with other Customer Service sub-divisions to answer all relevant customer inquiries (e.g. Credit, Customer Support and Activation, Outbound &amp; Save Initiativesetc).</li></ul>
<ul><li>Communicate with other departments all relevant customer inquiries if applicable.</li></ul>
<ul><li>Achieve the requested staffed time on a daily basis to minimize lost call rate.</li></ul>
<ul><li>Provide proper information to customers with complete and comprehensive understanding of Mobinil products and services.
</li></ul><ul><li>Fully understand and adhere to company policies and procedures that generate personal and professional credibility and trust.</li></ul>
<ul><li>Respect and apply company vision, mission and values.</li></ul>
<ul><li>Fully understand both individual and company objectives, and work on achieving them effectively and efficiently.</li></ul>
<ul><li>Use available methods and tools to develop own skills.</li></ul>
<ul><li>Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings. etc).</li></ul>
<ul><li>Keep up-to-date with all the services and products provided by Mobinil.</li></ul>
<ul><li>Resolve all customer complaints, requests and inquiries within the pre-determined SLAs.</li><li>
Escalate problems, report suspected fraud and provides relevant feedback to the right channels.</li></ul>

Job specification

Education

<ul><li>Bachelor's degree from a recognized university</li></ul>

Experience

<ul><li>0-2 year of experience in the same function.</li></ul>

Skills and abilities

<ul><li>Very good English both spoken and written.</li><li>
Very good computer skills.</li><li>
Strong communication, listening &amp; interpersonal skills.</li><li>
High sense of time management.</li><li>
Strong Customer Orientation.</li><li>
Flexibility &amp; ability to work in a team.</li>
<li>Self-confident with professional behavior &amp; attitude.</li></ul></div></div>

Representative, Call Center - Enterprise

Hendall Inc.

<div>OVERVIEW
Hendall Inc., a mission-focused professional services firm based in Rockville, MD, is seeking a compassionate and detail-oriented Call Center Specialist to support a high-visibility call center that operates 24/7/365 to assist unaccompanied alien children (UAC), their sponsors, and related parties.
This role involves responding to sensitive, high-impact calls and providing real-time guidance, crisis response, and resource coordination to promote the safety and well-being of vulnerable youth. We are offering full-time and part-time roles which include nights, weekends, and holidays. Candidates must be available to work in either El Paso, TX or Rockville, MD.
DUTIES<ul><li>
Deliver high-quality, compassionate services to UAC, sponsors, community members, and other callers</li><li>
Communicate effectively in English and Spanish</li><li>
Maintain professional judgment, especially during crisis calls</li><li>
Respond to calls promptly</li><li>
Manage and de-escalate calls from individuals in crisis</li><li>
Triage calls for appropriate responses, referrals, and documentation</li><li>
Provide case management/referral services</li><li>
Apply quality standards to all calls and meet program deadlines</li><li>
Work with stakeholders, including legal service providers and court officials</li><li>
Assess changes affecting child safety and make referrals to officials</li><li>
Follow protocols and policies in call handling including post-call documentation</li></ul>
MINIMUM QUALIFICATIONS<ul><li>
Bachelor's degree in a relevant field, such as psychology, social work, mental health, or a related field.</li><li>
At least 1 year of child welfare experience.</li><li>
Bilingual in English and Spanish.</li><li>
Strong computer skills, including proficiency in Microsoft Excel, Word, Teams, and Outlook.</li><li>
Comfortable learning new systems and working with case management software.</li><li>
Exceptional verbal and written communication skills.</li><li>
Ability to navigate sensitive conversations and emotionally charged topics with professionalism and empathy.</li></ul>
PREFERRED QUALIFICATIONS<ul><li>
Prior call center experience, especially in behavioral health or child/family services.</li><li>
Familiarity with Federal government programs that support UAC.</li><li>
Working knowledge of trauma-informed care principles and best practices in crisis intervention.</li></ul>
ADDITIONAL INFORMATION<ul><li>
This is an onsite role located in our secure El Paso, TX and Rockville, MD facilities. Remote/virtual work is prohibited.</li><li>
As part of a 24x7x365 essential operation, this position may require work on evenings, weekends, holidays, or during emergency situations.</li><li>
A mandatory 3-week training period (combination of webinars, self-paced learning, and workshops) must be completed prior to shift assignment.</li><li>
U.S. Citizenship or Permanent Residency required. Must be eligible for Public Trust clearance</li></ul>
Salary Range: $18.00 per hour plus $5.09/hour health and welfare benefit
For a complete listing of benefits, please visit our careers page at www.hendall.com/careers
Hendall Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>

notifyMD

<div>
 
 notifyMD is eagerly awaiting your application for our Full Time Positions!
 
 
 
 Call Center Specialists at
 
 notifyMD
 
 provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client.
 
 
 
 Customer Service Experience Is a Plus, But Not Required.
 
 
 
 
 This is an in office position.
 
 
 
 Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls.
 
 
 
 To Be Successful In This Role, You Must Have
 
 
 
 <ul>
 <li>
 A welcoming voice with an upbeat tone
 </li>
 <li>
 Strong command of the English language with good spelling and grammar
 </li>
 <li>
 Computer skills in a Windows based environment
 </li>
 <li>
 Good attendance
 </li>
 <li>
 The ability to type 35 words per minute or more
 
 
 </li>
 </ul>
 
 Our Benefits For Full Time Employees Include
 
 
 
 <ul>
 <li>
 Employee Stock Ownership
 </li>
 <li>
 Full Medical, Dental, and Vision Benefits
 </li>
 <li>
 Paid Vacation
 </li>
 <li>
 Traditional 401K with company matching
 </li>
 <li>
 Free Life Insurance policy
 </li>
 <li>
 Legal Assistance
 
 
 </li>
 </ul>
 
 Compensation:
 
 $17.50 / Hour
 
 
 
 Shifts Offered
 
 
 
 <ul>
 <li>
 Full Time - 40 hours per week, 10 hour shifts
 </li>
 <li>
 Must be available to work a weekend day (Sat or Sun each week)
 
 
 </li>
 </ul>
 Training will last approximately one week. On your second week, you will move to your new set schedule.
 
 
 
 notifyMD is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
 
 
 
 
 Don't miss out on this opportunity - Apply Today!
 
 
 
 
 
 Job Posted by ApplicantPro
 
 
</div>

Call Center Specialists

Spread Peace Solution

We are hiring experienced call center agents for a USA based solar campaign. This is a night shift opportunity for candidates who have strong communication skills and experience dealing with international customers, especially in USA campaigns.Your role will include speaking with homeowners in the USA, generating interest in solar solutions, qualifying customers, and setting appointments according to campaign criteria. Candidates with previous experience in solar campaigns or other USA based outbound campaigns will be preferred.Job Details:<ul><li>Shift Timing: 8:00 PM to 5:00 AM</li><li>Salary: PKR 40,000 to 80,000, depending on experience and performance</li><li>Job Type: Full Time</li><li>Location: City housing, Block-C SPCC&amp;BPO, Basement, floor, Jhelum, 49600</li></ul>Requirements:<ul><li>Minimum call center experience required</li><li>Strong English communication skills</li><li>Ability to handle outbound calls professionally</li><li>Good listening and convincing skills</li><li>Punctual and target oriented mindset</li><li>Solar campaign experience is a plus</li></ul>What We Offer:<ul><li>Professional work environment</li><li>Career growth opportunities</li><li>Performance based incentives</li><li>Stable long term opportunity</li></ul>Apply now and become part of a growing team working on a high demand USA solar campaign.Pay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

Experienced Call Center Agents

ONEA Clinic LLC

Bilingual Telesales &amp; Call Center Agent &ndash; Aesthetic Clinic Experience Required- Dubai, UAE- Full-Time- AED 3,500 Salary + CommissionWe are hiring a Bilingual Telesales &amp; Call Center Executive for a premium Aesthetic Medical Center in Dubai.The ideal candidate must have strong sales communication skills, experience in aesthetic clinics, and the ability to convert inquiries into appointments and sales professionally.Mandatory Requirements (Dealbreakers):* Minimum 1 year UAE work experience* Minimum 1 year experience in an Aesthetic / Cosmetic / Dermatology Clinic* Currently residing in Dubai* Valid self-sponsored visa (Family / Freelance / Golden Visa)Key Responsibilities:* Handle inbound and outbound calls* Follow up with leads and convert inquiries into bookings* Explain aesthetic treatments and promotions to patients* Manage CRM updates and appointment scheduling* Provide high-level customer service and patient support* Achieve sales and booking targetsRequirements:* Fluent in Arabic &amp; English* Excellent telesales and negotiation skills* Experience with aesthetic terminology and treatments* CRM experience preferred (Odoo is an advantage)Important:- No company visa provided- Candidates must have their own valid UAE residency visaSalary &amp; Benefits:* AED 3,500 fixed salary* Attractive commission structure based on performance- Apply now by sending your updated CV with:* UAE experience* Aesthetic clinic experience* Current visa status* Current Dubai locationOnly shortlisted candidates meeting all mandatory requirements will be contacted.Job Types: Full-time, Contract Contract length: 24 monthsPay: From AED3,500.00 per monthAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Do you have your own or family visa?</li><li>Nationality?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Aesthetic Clinic: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Arabic Call Center - Telesales Agents .... {Aesthetic Clinic Experience - Dubai}

Castlight

<div>Job Description Summary
&lrm;
apree health is growing! We are on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world&rsquo;s first comprehensive app for all health needs. We are expanding our Sandy, UT, based Customer Support team with new roles for full-time Outbound Campaign Specialists. 
 
In this role, you will help customers improve their health outcomes by making calls to a select group of current health insurance members. Your goal is to motivate and assist them in taking a proactive approach to their healthcare and utilizing their benefits effectively by helping them schedule appointments. This position is crucial for the success of our products and the satisfaction of our customers. It requires a strong commitment to exceptional customer service and sales skills, excellent teamwork, and a genuine passion for supporting our members.
&lrm;
How will you make an impact &amp; Requirements
&lrm;
How will you make an impact &amp; Requirements
&lrm;
40 hours per week from 9:30 am to 6:00 pm MT. Training is fully paid. Must successfully complete 8 weeks of training with 100% attendance. Looking for both hybrid and remote workers (If within 50 miles of Sandy office, hybrid employee; if outside 50 miles, remote employee).
What you will do:<ul><li>
Represent apree health to our clients, partners, internal and external customers through best-in-class service and technological solutions</li><li>
Conduct outbound calls to health plan members to assist them in finding providers, scheduling appointments</li><li>
Handle inbound support calls as a flex team to support the inbound business. Inbound support may include, but not limited to digital support, appointment scheduling, and health plan support.</li><li>
Be a knowledge source for members for explanation of benefits, employer health incentives, and navigating the complexities of their health insurance benefits</li><li>
Take ownership of resolving member concerns and healthcare navigation issues by providing end-to-end, closed-loop service</li><li>
Requires being on the phone with patients, insurance companies, providers and others throughout the day.</li><li>
Cameras must be on during all meetings</li></ul> 
What you will bring:<ul><li>
We prefer 2-3 years of sales experience, preferably in the healthcare industry. If you have other sales experience, you will still be considered.</li><li>
Strong understanding of the sales process and being able to be assertive to close appointments</li><li>
Basic understanding of the healthcare system, such as insurance, preventative health, specialties, etc.</li><li>
Positive, resilient, professional, customer-focused mindset, excellent oral and written communication skills</li><li>
Driven, team player, accountable for performance, behavior and willingness to be of assistance to others in navigating complex healthcare environments</li><li>
Demonstrated success in a customer-focused role, with a preference for previous healthcare, call center and/or outbound call experience</li><li>
High School diploma or equivalent</li><li>
Experience with Google suite and Salesforce Service Cloud a plus</li><li>
Attention to detail and regular attendance required (40 hours per week)</li><li>
Remote employees must be free from distractions: Anything that prevents or detracts the employee from giving full attention to work. This includes children, pets, loud noise, construction/remodel work, home services and maintenance.</li></ul> 
What you will love about working at Apree Health:<ul><li>
Variable compensation includes performance based bonus opportunity</li><li>
Hybrid and remote opportunities based on location</li><li>
Fun, friendly, and unique culture &ndash; Bring your whole self to work every day!</li><li>
Paid time off &amp; paid holidays</li><li>
Employer contributions for HSA accounts</li><li>
Paid training (requires 100% attendance)</li><li>
Tuition assistance</li><li>
Opportunities for career development and advancement</li></ul>
&lrm;
Compensation:
$20.00
to
$30.00</div>

Call Center Outbound Specialist

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Call Center Specialist

Representative, Call Center - Enterprise

Call Center Specialist

Call Center Specialists

Experienced Call Center Agents

Arabic Call Center - Telesales Agents .... {Aesthetic Clinic Experience - Dubai}

Call Center Outbound Specialist