call center consultant

Medi Trans, LLC

Call Center SpecialistMedi Trans, LLCSUMMARY: Following all company policies and procedures. Work directly with members to achieve all Call Center/Gas Reimbursement performance and contractual compliance objectives.ESSENTIAL FUNCTIONS<ul><li>Ensures adherence to Gas Reimbursement Policies and Procedures.</li><li>Ensure calls are handled efficiently, accurately, and in a timely manner.</li><li>Assists members/family with any complaints.</li><li>Monitor/Verify all incoming GR Forms</li><li>Responsible for entering all GR information into the Novus System accurately.</li><li>Work with CSR, Dispatch, and Claims Supervisors on any GR requests or payments.</li><li>Communicate and coordinate with Executive Management to ensure GR performs as a cohesive unit and meets performance goals.</li><li>Other duties as assigned.</li></ul>QUALIFICATIONS REQUIRED<ul><li>Previous experience in a Call Center Environment.</li><li>Ability to work well with people. Strong leadership skills</li><li>Exceptional organization and time management skills.</li><li>Positive attitude, good judgment, and strong work ethic.</li><li>Demonstrate excellent interpersonal communication skills.</li><li>Strong computer skills. Proficiency and speed working in all Microsoft Office products.</li><li>Strong organizational skills, including time management and documentation.</li><li>Knowledge of telephone call center systems.</li></ul>MINIMUM REQUIRED EDUCATION/TRAINING<ul><li>High school diploma or equivalent</li></ul>Job Type: Full-timePay: $16.00 - $17.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>Call center: 2 years (Preferred)</li></ul>Work Location: In person

Call Center Specialist

Downtown Bpo

Looking for Office Boy (Night Shift &ndash; Call Center Job)We are hiring an Office Boy for a night shift position at our call center.Requirements:<ul><li>Minimum qualification: Matriculation</li><li>Age: 20 to 35 years</li><li>Honest, responsible, and trustworthy</li><li>Must be a resident of Rawalpindi</li></ul>Responsibilities:<ul><li>Maintain cleanliness of the office on a daily basis</li><li>Wash crockery regularly</li><li>Prepare tea, green tea, and coffee</li><li>Serve refreshments to guests</li><li>Handle small outdoor tasks (e.g., market purchases, errands)</li></ul>Salary &amp; Benefits:<ul><li>Salary: PKR 25,000</li><li>Meal provided by the office</li></ul>WhatsApp Only: +92 312 5347042 (Please send your details on WhatsApp for further information.)Pay: From Rs25,000.00 per monthWork Location: In person

Looking For Office Boy For Night Shift Call Center Job

TLCx

Who We Are: At TLCx, we do things a little differently. We&rsquo;re not just another call center&mdash;we&rsquo;re a family. A team of passionate, energetic, and driven individuals who thrive on connection, challenge, and a shared mission to make a real difference. Every training session, workshop, and coaching moment isn&rsquo;t just about improving skills; it&rsquo;s about empowering people to be their best, both professionally and personally. If you&rsquo;re looking for a workplace where your expertise and mentorship can create a lasting impact, you&rsquo;ve found the right place.What You&rsquo;ll Do: As a Call Center Trainer, you&rsquo;ll be responsible for equipping our Customer Service &amp; Sales Associates with the knowledge, confidence, and skills they need to excel in their roles. From onboarding new hires to refining the expertise of seasoned team members, your training sessions will be engaging, informative, and full of energy. You&rsquo;ll play a key role in shaping the future of our workforce&mdash;one learning experience at a time.Your Day-to-Day:<ul><li>Develop and deliver engaging trainings for new and existing call center employees.</li><li>Conduct workshops, coaching sessions, and refresher courses to enhance team performance.</li><li>Create and update training materials to align with company goals and industry best practices.</li><li>Monitor employee progress and provide individualized coaching as needed.</li><li>Collaborate with supervisors and managers to identify training needs and opportunities.</li><li>Foster a fun and supportive learning environment that encourages growth and development.</li><li>Stay up to date with industry trends to ensure training remains relevant and impactful.</li></ul>What We&rsquo;re Looking For:<ul><li>Proven experience in training, coaching, or instructional design in a call center or customer service environment.</li><li>Excellent communication and presentation skills.</li><li>A passion for teaching, mentoring, and developing talent.</li><li>Adaptability to different learning styles and paces.</li><li>Strong problem-solving and organizational abilities.</li><li>A positive, high-energy attitude that inspires and motivates others.</li></ul>Why You&rsquo;ll Love It Here:<ul><li>A fun, supportive, and dynamic work environment where individuality is celebrated.</li><li>Competitive salary, performance incentives, and career growth opportunities.</li><li>Comprehensive training and professional development programs.</li><li>The opportunity to make a lasting impact by shaping the future of our team.</li><li>Regular team events, celebrations, and a culture that truly feels like family.</li></ul>Are you ready to train, inspire, and transform? Apply today and be part of something bigger&mdash;where your guidance helps create success, one associate at a time!Job Type: Full-timePay: $45,656.96 - $54,984.73 per yearWork Location: In person

Call Center Trainer

DS Marketing Agency

Job Summary:We are seeking an experienced Call Center Agent to join our team. In this role, you will handle customer interactions, provide accurate information, and deliver a high standard of service. The ideal candidate has prior experience in a call center environment and strong communication skills.Key Responsibilities:<ul><li>Manage outbound customer calls in a professional manner</li><li>Respond to customer inquiries and provide accurate information</li><li>Resolve issues efficiently while maintaining customer satisfaction</li><li>Record call details and update customer information in systems</li><li>Meet performance metrics such as call quality, productivity, and attendance</li><li>Follow company guidelines and communication procedures</li></ul>Required Qualifications:<ul><li>Minimum 1 year of call center or customer service experience</li><li>Strong verbal and written communication skills</li><li>Basic computer proficiency (data entry, CRM tools, etc.)</li><li>Ability to handle customer concerns calmly and professionally</li><li>Willingness to work assigned shifts, including evenings or weekends if required</li></ul>Preferred Qualifications:<ul><li>Experience with international customer support or sales campaigns</li><li>Familiarity with call center software or dialer systems</li><li>Problem-solving and multitasking abilities</li></ul>Compensation &amp; Benefits:<ul><li>Competitive salary (based on experience)</li><li>Performance-based incentives (if applicable)</li><li>Training and development opportunities</li><li>Supportive work environment</li></ul>Equal Opportunity Statement:We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, or any other protected status.Application Process:Interested candidates are encouraged to apply by submitting their updated resume.Job Type: Full-timePay: Rs35,000.00 - Rs70,000.00 per monthWork Location: In person

Experienced Call Center Agent

Manpower Middle East

<div>
 
 We are looking for a dedicated and customer-focused
 
 Call Center Specialist
 
 to join our team. The ideal candidate will be responsible for handling high volumes of customer interactions while delivering exceptional service and ensuring a positive customer experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Handle inbound and outbound calls in a professional and timely manner.
 </li>
 <li>
 Respond to customer inquiries, requests, and complaints with accuracy and efficiency.
 </li>
 <li>
 Provide clear and accurate information about products and services.
 </li>
 <li>
 Resolve customer issues and escalate complex cases when necessary.
 </li>
 <li>
 Maintain detailed and accurate records of all customer interactions in the system.
 </li>
 <li>
 Meet individual and team performance targets, including call handling time and customer satisfaction.
 </li>
 <li>
 Follow company policies, procedures, and quality standards at all times.
 </li>
 <li>
 Identify opportunities to improve customer service processes and overall experience.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experience in a call center or customer service role.
 </li>
 <li>
 Excellent verbal communication and active listening skills.
 </li>
 <li>
 Strong problem-solving and conflict resolution abilities.
 </li>
 <li>
 Ability to work in a fast-paced, high-volume environment.
 </li>
 <li>
 Basic proficiency in MS Office and CRM systems.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Flexibility to work shifts if required.
 </li>
 </ul>
 
 
 
 
 This role is ideal for individuals who thrive in a dynamic environment and are passionate about delivering excellent customer service.
 
</div>

Northwest Bank

<div>NY0705 NY Region Business Office 
Job Description<div>
Start Your Career Where Support Meets Opportunity
Looking for more than just a job? At our Contact Center, you&rsquo;ll find a community that invests in you. With 4&ndash;6 weeks of personalized training, hands-on support from experienced leaders, and a team that&rsquo;s always got your back, you&rsquo;ll be set up for success from day one. Our ergonomic, wellness-focused workspaces help you feel your best&mdash;so you can do your best. And with most of our Supervisors starting in this very role, your future here is full of possibility.
Thank you for your interest in employment at Northwest Bank! Submitting an application to this job posting allows your profile and resume to be reviewed by a Northwest Bank recruiter when a role becomes available at this Contact Center location. Applications will be accepted regardless of whether or not a current vacancy exists. Applicants should also directly apply to any current open positions of interest to ensure consideration.
Our Contact Center Specialists are responsible for providing quality and efficient customer service to clients, utilizing multiple customer databases, and providing technical assistance as required. Contact Center Specialists works to achieve monthly call quality performance while educating clients on products and services.
Northwest Bank's Contact Center is open Monday through Friday 8:00 AM - 8:00 PM and Saturday 9:00 AM - 1:00 PM and is closed regular bank holidays. You can expect to work evening shifts and Saturday hours on a rotating basis.
Contact Center Specialists are eligible for a shift differential for hours worked after 5:00 PM.</div><div>
ESSENTIAL FUNCTIONS:<ul><li>
Meet productivity standards and complete work in a timely manner</li><li>
Ensure compliance with scheduling requirements and attendance standards</li><li>
Maintain client and Northwest confidentiality</li><li>
Meet service level standards</li><li>
Achieve Contact Center performance standards</li><li>
Serve as a Contact Center orientation trainer</li><li>
Identify and resolve customer problems in an efficient manner</li><li>
Gather and analyze information skillfully and develop alternative solutions</li><li>
Manage difficult or emotional customer situations</li><li>
Respond promptly to customer needs</li><li>
Respond to requests and meet commitments</li><li>
Speak clearly and persuasively in positive or negative situations</li><li>
Educate clients on the benefits of Northwest products and services</li><li>
Approach others in a tactful manner and reacting well under pressure</li><li>
Demonstrate accuracy and thoroughness</li><li>
Look for ways to improve and promote quality</li><li>
Demonstrate excellent listening and interpretative skills</li><li>
Demonstrate the ability to establish collaborative customer relationships in a fast paced environment</li><li>
Aim to resolve customer inquiries utilizing a First Call Resolution approach</li><li>
Appropriate use of established call policies and procedures and scripts</li><li>
Provide support of Northwest technical products and services</li><li>
Ability to troubleshoot online access issues</li><li>
Make all outbound calls as delivered and instructed in an efficient manner</li><li>
Document results as instructed</li><li>
Ensure compliance with Northwest&rsquo;s policies and procedures, and Federal/State regulations</li><li>
Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency</li><li>
Work as part of a team</li><li>
Work with on-site equipment</li></ul>
KNOWLEDGE, SKILLS, AND ABILITIES:<ul><li>
Ability to establish effective working relationships among team members and participate in solving problems and making decisions</li><li>
Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written</li><li>
Ability to actively listen to what others are saying to achieve understanding, sharing information with others and facilitating the open exchange of ideas and information</li><li>
Ability to establish courses of action for self to accomplish specific goals, develop and use tracking systems for monitoring own work progress, and effectively use resources such as time and information</li><li>
Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas</li><li>
Knowledge of Northwest products and services</li><li>
Knowledge of computer, mobile app and bill pay systems</li><li>
Knowledge and proficiency of debit and credit card systems</li><li>
Knowledge of Northwest&rsquo;s automated system</li></ul>
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education:<ul><li>
High School Diploma or Equivalent preferred</li><li>
Associate Degree in Related Subject preferred</li></ul>
Work Experience:<ul><li>
Customer Service Experience preferred</li><li>
Good Technological Background preferred</li></ul>
COMPENSATION:
The pay range for this position is generally $16.50 to $18.50 per hour. Shift differentials are provided for hours worked outside of standard office operations. Actual pay is based on various factors including but not limited to the successful candidate&rsquo;s experience, skills, and knowledge. Benefits are also available.
#LI-EB1</div> 
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.</div>

Contact Center Specialist - Buffalo, NY

Taraki

<div>
 Our client
 
 The Logic Design
 
 is looking for
 
 Call Center Agent
 
 in
 
 Lahore.
 
 
 Job Title:
 
 
 Call Center Sales Agents
 
 &ndash;
 
 Night Shift
 
 
 
 <ul>
 <li>
 Location: Faisal Town, Near Jinnah Hospital, Lahore
 </li>
 <li>
 Shift: Night Shift (7:00 PM &ndash; 4:00 AM)
 </li>
 <li>
 Working Days: Monday to Friday (Weekends Off)
 </li>
 <li>
 Salary: PKR 50,000 &ndash; 100,000 (Based on Communication Skills &amp; Digital Marketing Knowledge)
 </li>
 <li>
 Campaign: USA-Based B2B Digital Marketing Outbound
 
 
 
 </li>
 </ul>
 
 Job Overview
 
 
 
 We are looking for motivated and confident Call Center Sales Executives to join our growing team. The ideal candidate will be responsible for outbound B2B sales calls to USA-based businesses, introducing digital marketing services and generating sales opportunities.
 
 
 This role is perfect for fresh graduates and experienced call center sales professionals who want to build a strong career in international sales and digital marketing.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Make outbound sales calls to USA-based businesses
 </li>
 <li>
 Introduce and promote digital marketing services
 </li>
 <li>
 Generate qualified leads and close sales
 </li>
 <li>
 Build strong relationships with potential clients
 </li>
 <li>
 Achieve daily and monthly sales targets
 </li>
 <li>
 Maintain accurate records of calls and sales activities
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Fresh graduates with excellent English communication skills are encouraged to apply
 </li>
 <li>
 1&ndash;3 years of call center or digital marketing campaign experience (Preferred)
 </li>
 <li>
 Fluent English speaking and strong persuasion skills
 </li>
 <li>
 Ability to work in night shift (7 PM &ndash; 4 AM)
 </li>
 <li>
 Immediate joiners preferred
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Competitive Salary: PKR 50K &ndash; 100K
 </li>
 <li>
 High Sales Commissions
 </li>
 <li>
 Per-sale CASH bounty rewards
 </li>
 <li>
 Monthly performance bonuses
 </li>
 <li>
 Subsidized dinner
 </li>
 <li>
 Monthly team dinners &amp; outdoor activities
 </li>
 <li>
 Career growth opportunities
 </li>
 <li>
 Professional, positive &amp; toxic-free work environment
 
 </li>
 </ul>
</div>

Call Center Agents - The Logic Design

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Call Center Agents - The Logic Design