call center consultant

Cellsave Arabia

<p>We are looking for a <b>Female Medical Sales Consultant (Call Center)</b></p><p>You will be handling customers' education about our product, services and converting them into sales.</p><p>Sales Targets need to be achieved monthly.</p><p>You will be entering customers' data and information.</p><p>An active person with great communication and negotiation skills is essential.</p><p>Candidates must have at least 2&ndash;3 years of proven experience in medical sales and or any related field.</p><p>Fluency in both English and Arabic is required. Proficiency in Russian or any additional languages will be considered an advantage.</p><p>Immediate joiners preferred.</p><p>Job Types: Full-time, Permanent</p><p>Job Types: Full-time, Permanent</p>

Female Medical Consultant (Call Center)

Spell Engineering

<p><b>Location:</b> Murree Rd, Rawalpindi<br/><b>Job Type:</b> Full-Time</p><p><b>Job Overview:</b></p><p>We are looking for an experienced HR professional who has previously worked in a <b>Cost Estimation/Construction Estimation company</b> or a <b>Call Center HR role</b>. The ideal candidate will be responsible for managing the complete HR cycle including <b>recruitment, employee relations, payroll, performance management, and compliance</b>. Experience in handling a <b>target-driven, fast-paced environment</b> is essential.</p><p><b>Key Responsibilities:</b></p><ul><li>Manage end-to-end recruitment for cost estimators, call center staff, and other positions.</li><li>Develop and implement HR policies, procedures, and compliance standards.</li><li>Conduct employee onboarding, training, and orientation programs.</li><li>Handle payroll processing, attendance, and leave management.</li><li>Maintain employee records and HR databases.</li><li>Address employee grievances and resolve conflicts to ensure a healthy work environment.</li><li>Support management with workforce planning, appraisals, and performance evaluations.</li><li>Assist in building a positive organizational culture aligned with company values.</li><li>Ensure compliance with labor laws and company standards.</li><li>Collaborate with management to improve retention, motivation, and employee engagement.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s/Master&rsquo;s degree in HR, Business Administration, or related field.</li><li>Proven HR experience in a <b>Cost Estimation / Construction Estimation company</b> or <b>Call Center industry</b>.</li><li>Strong knowledge of recruitment strategies, particularly for technical and sales roles.</li><li>Familiar with HRIS systems, payroll software, and employee performance tools.</li><li>Excellent communication, interpersonal, and conflict resolution skills.</li><li>Ability to work under pressure in a <b>target-driven, fast-paced environment</b>.</li><li>Strong organizational and multitasking skills.</li></ul><p><b>Preferred Skills:</b></p><ul><li>Experience with <b>construction/estimation workforce recruitment</b>.</li><li>Experience in <b>high-volume hiring</b> (call center agents or sales staff).</li><li>Knowledge of US labor compliance (a plus if company works with international clients).</li><li>Proficiency in MS Office and HR tools.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

HR Executive with Experience in Cost Estimation / Call Center

NMC Health plc

<div><div><div><div><div><p><b>Key Accountabilities<br>
</b></p></div></div><br>
<div><div>Managing the Patient Experience<br>
<ul><li>
</li></ul></div></div><br>
</div></div><p></p><div><div><div><div><p><b>Specific Responsibilities for this Role<br>
</b></p></div></div><br>
<div><div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li><li>Maintaining the duty change as per the unit protocol.</li></ul></div></div></div></div></div><p></p>
<br><div><div><div><div><div><p><b>Key Accountabilities<br>
</b></p></div></div><br>
<div><div>Managing the Patient Experience<br>
<ul><li>
</li></ul></div></div><br>
</div></div><p></p><div><div><div><div><p><b>Specific Responsibilities for this Role<br>
</b></p></div></div><br>
<div><div><ul><li>Responsible for maintaining excellent telephone etiquette and professionalism while attending to the patient calls
</li><li>Maintaining departmental KPI&rsquo;s.
</li><li>Liaising with the supervisor and the HOD to improve KPI&rsquo;s and overall patient experience.
</li><li>Responsible for attending to all the incoming patient calls promptly, without delay.
</li><li>Ensures call backs are completed in a timely manner.
</li><li>Maintains clarity in communication and pleasant tone of voice at all times.
</li><li>Well versed with the contact center processes of call hold, call transfer, message receipt, call back as per specified guidelines.
</li><li>Assists the patient in the best way possible and creating a good impression
</li><li>Maintaining a good average handling time while ensuring that the caller is satisfied and has been attended too.
</li><li>Responsible for booking appointments as well as clarifying enquiries related to the hospital services.
</li><li>Responsible for collecting and maintaining feedback regarding services and communicating effectively with the concerned department, regarding any complaints received from patients.
</li><li>Responsible for handing difficult patients with calmness in a professional manner and escalate to the concerned department when needed.
</li><li>Multitask and manage the call volumes as per the call process flow.
</li><li>Promote the services of the hospital to patients.
</li><li>Follow the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
</li><li>Strictly adheres to NMC&rsquo;s regulations and policies especially those related to infection control, patient safety &amp; JCI.
</li><li>Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
</li><li>Participates and contributes to scheduled in-house training programs.
</li><li>Exercises effective interpersonal skills in dealings with department staff, colleagues and Management.
</li><li>Maintains patient &amp; staff confidentiality.
</li><li>Demonstrates the ability to listen to others in promoting effective communication.
</li><li>Appointment management including no shows, confirmation, cancellation &amp; rescheduling.
</li><li>Doctors calendar creation and updating &amp; maintaining doctors notes.
</li><li>Maintaining the duty change as per the unit protocol.</li></ul></div></div></div></div></div><p></p>
<br><div><div><div><div><div><p><b>Minimum Qualification &amp; Experiences<br>
</b></p></div></div><br>
<div><div><p>Minimum 1 year experience as a contact center agent in a patient focused environment and operation of multi-line switchboard system.<br>
</p></div></div><br>
</div></div><p></p><div><div><div><div><p><b>Competencies<br>
</b></p></div></div><br>
<p></p><div><div><div><div><div><div><p><b>Core<br>
</b></p></div><div><p><b>Level<br>
</b></p></div></div><br>
<div><div><p>Exceptional interpersonal skills.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div><p>Strong analytical and problem-solving skills.<br>
</p></div><div><p>Proficient<br>
</p></div></div><br>
<div><div>Excellent command of oral and written English. Arabic language desirable but not essential.
</div><div><p>Proficient<br>
</p></div></div><br>
<div><div>Ability to think critically and maintain a high level of confidentiality.
</div><div><p>Proficient<br>
</p></div></div><br>
<div><div>Proficiency in MS office.
</div><div><p>Proficient</p></div></div></div></div></div></div></div></div></div><p></p>

Call Centre Executive - UAE National

Shahenshah Accountants & Consultants

<p>We are seeking a skilled and customer-focused <b>International Call Center Officer</b> to manage inbound and outbound calls with international and local clients. The officer will provide guidance on <b>UAE visa applications, business setup, government documentation, and related services</b>, ensuring high-quality customer support and compliance with UAE regulations. The role requires excellent communication skills, a strong understanding of UAE government processes, and the ability to handle client queries professionally.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle inbound and outbound calls from clients regarding visa processing, company formation, PRO services, and other UAE government-related matters.</li><li>Provide accurate information about documentation requirements, timelines, and procedures.</li><li>Coordinate with the PRO/government relations team to ensure smooth processing of applications.</li><li>Assist clients in understanding service packages and guide them through the application process.</li><li>Maintain updated records of customer interactions and ensure proper follow-up.</li><li>Escalate complex cases or complaints to senior management while ensuring timely resolution.</li><li>Achieve performance targets related to call handling, service quality, and customer satisfaction.</li></ul><p><b>Requirements:</b></p><ul><li>Bachelor&rsquo;s degree in Business Administration, Internationa relations, or related field (preferred).</li><li>Prior experience in <b>call center, customer service, or PRO/government services in the UAE</b>.</li><li>Strong knowledge of UAE visa types, residency permits, and company setup processes.</li><li>Excellent communication skills in <b>English</b>.</li><li>Ability to multitask, handle pressure, and maintain professionalism with international clients.</li><li>Computer literate with knowledge of CRM systems and MS Office.</li></ul><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs60,000.00 per month</p><p>Work Location: In person</p>

International Call Center Officer

AKY Services Pvt. Ltd

<p><b>Call Center Verifier !</b></p><p><i><b>Basic Salary Starting from 60,000 !!!</b></i></p><p><b>About the Role:</b></p><p>As a Call Center Verifier, you'll be the friendly voice on the other end of the line, providing exceptional customer service experience to our valued clients. You'll be responsible for handling a variety of Outbound calls, addressing inquiries, and resolving issues in a timely and professional manner. This is a fantastic opportunity for freshers to gain valuable experience in the customer service industry / customer sales industry and build a strong foundation for their careers.</p><p><b>Responsibilities:</b></p><ul><li>Respond to a high volume of outbound customer calls regarding our products or services.</li><li>Actively listen to customer concerns, identify their needs, and provide accurate and helpful information.</li><li>Document all customer interactions clearly and concisely within the CRM system.</li><li>Upsell or recommend additional products or services when appropriate (depending on the company)</li><li>Maintain a positive and professional demeanor throughout all interactions, fostering trust and building customer satisfaction.</li></ul><p><b>Qualifications:</b></p><ul><li>1 year of call center experience</li><li>High school diploma or equivalent</li><li>Minimum 18 years old</li><li>Excellent verbal and written communication skills, with the ability to clearly explain information and build rapport with customers.</li><li>Active listening skills to effectively understand customer inquiries and concerns.</li><li>A positive and enthusiastic attitude with a genuine desire to help others.</li><li>Ability to learn quickly and adapt to new information.</li><li>Proficiency in computer skills, including basic data entry, and a willingness to learn new software.</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary and benefits package.</li><li>Comprehensive training program to equip you with the necessary skills to succeed.</li><li>Opportunity for professional development and growth within the company.</li><li>A fast-paced and dynamic work environment where you can learn and grow your career.</li></ul><p><b>How to apply :</b></p><p>Contact HR: <b>0333 9739861</b></p><p><b>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</b></p><p>Job Type: Full-time</p><p>Pay: Rs60,000.00 - Rs200,000.00 per month</p><p>Work Location: In person</p>

Call Center Verifier

ECCO Gulf Majorel Qatar

<div><b>Required Profile</b>
<p>
We are looking for candidates who are enthusiastic and customer-focused. The ideal candidate should possess the following skills and qualifications:</p>
<ul>
<li>Previous experience in a call center or customer service role, preferably in the banking industry.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong problem-solving abilities and attention to detail.</li>
<li>Ability to work under pressure and handle challenging situations calmly.</li>
<li>Proficiency in using computer systems and software applications.</li>
<li>Fluency in English; knowledge of Arabic is a plus.</li>
</ul><b>Job Description</b>
<p>
Join ECCO Gulf Majorel Qatar as a Call Center Representative - Banking in Doha, Qatar. This role is perfect for professionals and job starters who are eager to grow their careers in the banking sector. As a Call Center Representative, you will be the first point of contact for our valued customers, providing exceptional service and support. Your main responsibilities will include:</p>
<ul>
<li>Handling inbound and outbound calls related to banking inquiries and services.</li>
<li>Providing accurate information and solutions to customer queries.</li>
<li>Maintaining customer records by updating account information.</li>
<li>Resolving customer complaints efficiently and effectively.</li>
<li>Collaborating with team members to improve customer service processes.</li>
<li>Adhering to all company policies and procedures.</li>
</ul><b>Offer</b>
<p>
ECCO Gulf Majorel Qatar offers a dynamic work environment with opportunities for career advancement. Our comprehensive benefits package includes:</p>
<ul>
<li>Competitive salary and performance-based incentives.</li>
<li>Comprehensive health insurance coverage.</li>
<li>Paid time off and holiday benefits.</li>
<li>Continuous training and professional development opportunities.</li>
<li>Supportive and collaborative team culture.</li>
<li>Employee wellness programs.</li>
</ul>
<p>Join us and be part of a team that values excellence and customer satisfaction.</p></div>

Call Center Agent - Banking

Zaren Group

<p>Sa&#287;l&#305;k turizminde faaliyet g&ouml;steren firmam&#305;z&#305;n Call Center b&ouml;l&uuml;m&uuml;ne sat&#305;&#351; temsilcisi olarak g&ouml;revlendirilecek , ileri seviyede ALMANCA bilen &ccedil;al&#305;&#351;ma arkada&#351;&#305; ar&#305;yoruz.<br/>Maa&#351;+dolgun prim &#351;eklinde &ccedil;al&#305;&#351;acak.</p><p><b>Aranan Nitelikler</b></p><p>Diksiyonu d&uuml;zg&uuml;n,</p><p>G&uuml;lery&uuml;zl&uuml;, enerjik, d&#305;&#351; g&ouml;r&uuml;n&uuml;&#351;&uuml;ne &ouml;nem veren,</p><p>&#304;leti&#351;imi kuvvetli,</p><p>Pazarlama, sat&#305;&#351;, m&uuml;&#351;teri ili&#351;kileri y&ouml;netimi konular&#305;nda deneyim sahibi,</p><p><b>&#304;&#351; T&uuml;r&uuml;</b>: Tam zamanl&#305;</p><p><b>Dil:</b></p><ul><li><b>ALMANCA</b></li></ul><p>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;</p>

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