call center coordinator

VADHAN AYURVEDIC AND HERBALS MEDICINES PVT LTD

Job Opportunity: Call Center Logistics Coordinator (2 Openings)Join the dynamic team at Vardhan Ayurvedic &amp; Herbals Medicines Pvt. Ltd., a trusted name in Ayurvedic healthcare across India.Company Details Vardhan Ayurvedic &amp; Herbals Medicines Pvt. Ltd. Head Office: E-260, 5th Floor, Fair Tower, Sector 74, Mohali, Punjab &ndash; 160055Position Details Role: Call Center Logistics Coordinator Shift: Rotational Working Days: 6 days per week Week Offs: 4 rotational offs per monthEligibility Criteria Education: Degree or Diploma in any field (Mandatory)Language Requirements:<ul><li>Punjabi: Fluent (Mandatory)</li><li>English: Preferred</li></ul>Salary Package &#8377;18,000 &ndash; &#8377;20,000 CTC per month (Depends on skills, interview performance, and previous salary.)How to Apply WhatsApp: 90567 25384 Email: hr@onlyvardhan.comJob Type: Full-timePay: &#8377;18,558.71 - &#8377;20,474.91 per monthWork Location: In person

Logistics Coordinator

Vaidban Ayurved Bhawan

QUEENS MEDICAL CENTER

We are looking for an experienced Patient Coordinator / Call Center Agent to join our growing medical center. The ideal candidate must have at least 2 years of experience in a dental clinic and be confident in handling patient communication, appointment scheduling, and treatment coordination.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally</li><li>Coordinate patient appointments and follow-up reminders</li><li>Assist patients with inquiries about dental treatments and pricing</li><li>Manage daily schedules for dentists and ensure smooth clinic flow</li><li>Maintain accurate patient records</li><li>Provide excellent customer service and ensure patient satisfaction</li><li>Work closely with the clinical and administrative team</li></ul>Requirements:<ul><li>Minimum 2 years&rsquo; experience in a dental clinic (mandatory)</li><li>Strong knowledge of common dental treatments (e.g., implants, braces, RCT, whitening, etc.)</li><li>Excellent communication skills in English (Arabic is an advantage)</li><li>Experience with patient coordination, call handling, and clinic systems</li><li>Positive attitude, teamwork, and ability to multitask</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How old are you ?</li></ul>Experience:<ul><li>Dental clinic : 2 years (Required)</li></ul>Language:<ul><li>Tagalog (Required)</li></ul>License/Certification:<ul><li>Driving License (Preferred)</li></ul>

Patient Coordinator / Call Center Agent (Dental Experience Required)

Rapiscan Systems

<div>Overview:
<div>
Rapiscan Systems is a global leader in detection technology, delivering advanced cargo and vehicle inspection systems for ports, borders, military sites, high-threat facilities, and checkpoints. Our solutions help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We pride ourselves on innovation, uncompromising quality, and best-in-class imaging performance</div><div></div><div> 
The successful candidate will be an Emirati National</div><div></div><div> 
Role Overview</div><div>
The Service Coordinator will manage the day-to-day operations of the DXB Airport field service team, ensuring all activities align with the Service Level Agreement (SLA). This role involves coordinating engineer assignments, planned maintenance, on-call schedules, administrative tasks, and supporting service management.</div>
Responsibilities:
<ul><li>Allocate field service jobs and schedule planned maintenance in line with contractual requirements using ERP systems.</li><li>
Coordinate new installation projects at Dubai Airport, including managing pass requirements for the field service team.</li><li>
Facilitate information flow from the out-of-hours call center and ensure smooth handovers from overnight shifts.</li><li>
Maintain regular communication with key stakeholders (field service, account managers, contract managers, supply chain, technical support, and partner managers) to ensure a consistent approach across the MEA team.</li><li>
Ensure timely closure of all field service jobs and accurate completion of paperwork in ERP, including posting service orders to correct cost and inventory locations.</li><li>
Drive all service transactions through ERP for tracking purposes, including raising service orders, inventory management, and RMA processing.</li><li>
Maintain administrative requirements for service contracts, supporting MEA regional and field service management.</li><li>
Provide backup support for the MEA Service team during absences or sickness.</li><li>
Generate time and material quotations, send them to customers, and plan work upon receipt of purchase orders.</li><li>
Oversee general service administration processes, ensuring D365 and all reference documentation (online and offline) remain accurate and up to date.</li><li>
Develop scalable systems and processes to support business growth.</li><li>
Monitor and maintain service KPIs in line with targets set by service management.</li><li>
Prepare and deliver reports to senior management as required.</li><li>
Promote a culture of continuous improvement and support service management initiatives.</li><li>
Uphold the company&rsquo;s core values of Integrity, Innovation, Accountability, and Teamwork</li></ul>
Qualifications:
<ul><li>3&ndash;5 years of experience in a similar role.</li><li>
Experience with Microsoft D365 (preferred).</li><li>
Previous experience in an airport environment (advantageous).</li></ul><div>
OSI Systems, Inc. and its subsidiaries (collectively &ldquo;OSI&rdquo;) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.</div></div>

Service Coordinator - Emirati National Dubai

Braxtone Group

<div>
 The Call Center Supervisor is responsible for supervising and coordinating the daily activities
 
 
 of call center agents and administrative support staff. The role ensures efficient operation
 
 
 of the contact center, implements successful planning activities, oversees the recruitment
 
 
 and development of staff, and manages service delivery for both customer inquiries and
 
 
 operational functions.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise day-to-day operations of the call center to ensure service quality and
 
 
 </li>
 </ul>
 efficiency.
 
 
 <ul>
 <li>
 Provide leadership, coaching, and support to team leaders and agents to
 
 
 </li>
 </ul>
 optimize performance and succession planning
 
 
 <ul>
 <li>
 Identify skill gaps and provide monthly one-on-one soft skills coaching for team
 
 
 </li>
 </ul>
 leaders and agents
 
 
 <ul>
 <li>
 Assist team leaders in handling complex customer complaints or inquiries and
 
 
 </li>
 </ul>
 escalate issues to higher management as necessary
 
 
 <ul>
 <li>
 Contribute to the design and implementation of new operational procedures
 
 
 </li>
 </ul>
 for improved service delivery
 
 
 <ul>
 <li>
 Ensure compliance with established procedures and company regulations.
 </li>
 <li>
 Maintain effective relationships with internal and external stakeholders to ensure
 
 
 </li>
 </ul>
 smooth delivery of services.
 
 
 <ul>
 <li>
 Stay informed of new products and services, ensuring the team is trained to
 
 
 </li>
 </ul>
 address customer queries
 
 
 <ul>
 <li>
 Support and promote company service quality initiatives.
 </li>
 <li>
 Coordinate with service providers regarding daily operations when applicable.
 </li>
 <li>
 Assist in motivating, recognizing, and organizing incentives for team members.
 </li>
 <li>
 Schedule shifts, monitor attendance, and manage leave arrangements for
 
 
 </li>
 </ul>
 agents and support staff.
 
 
 <ul>
 <li>
 May occasionally require work on weekends or evenings, and local business
 
 
 </li>
 </ul>
 trips as necessary
 
 
 
 Educational, Skills And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing, Automotive, or a
 
 
 </li>
 </ul>
 related field.
 
 
 <ul>
 <li>
 Minimum 3 years of supervisory experience in call centers, customer service, or
 
 
 </li>
 </ul>
 insurance/motor service operations
 
 
 <ul>
 <li>
 Demonstrated leadership, coaching, and training abilities
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 strong customer service orientation and problem-solving skills
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Goal-oriented and self-driven with a proven track record of achieving sales targets and business objectives.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment.
 </li>
 <li>
 Proficiency in Microsoft Office Suite and CRM software.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 Willingness to travel as needed.
 
 
 <ul>
 <li>
 Valid driver&rsquo;s license.
 
 
 </li>
 </ul>
 Location: Bahrain (With travel flexibility)
 
 
 
 Typical Working Conditions
 
 
 
 <ul>
 <li>
 Normal Working Hours 40 hours a week
 </li>
 <li>
 Working Timing 8:00 AM to 4:00 PM
 </li>
 <li>
 Work may require occasional weekend and/or evening work
 </li>
 <li>
 This job may require occasional business trips outside Bahrain
 </li>
 </ul>
</div>

CALL CENTER SUPERVISOR ( Bahrain Based)

Kafu First Cleaning Services LLC

Position SummaryThe Call Centre Coordinator supports day-to-day operations of the FM call centre by coordinating service requests, monitoring job progress in the CAFM system, communicating with technicians and subcontractors, and ensuring SLA compliance. The role serves as the central communication point between clients, FM teams, and management to ensure timely and high-quality service delivery.Key Responsibilities1. Service Request Management<ul><li>Receive, log, and categorize incoming calls, emails, and service requests related to maintenance, cleaning, security, MEP, landscaping, and other FM services.</li><li>Ensure accurate information capture including location, issue description, priority level, and client details.</li></ul>2. SLA Monitoring &amp; Coordination<ul><li>Track job progress and ensure timely closure within contractual SLAs.</li><li>Follow up with technicians, supervisors, and subcontractors to ensure service completion.</li><li>Escalate critical issues, delays, or repeated service failures to management.</li></ul>3. Operational Support<ul><li>Coordinate site teams for urgent issues, breakdowns, and emergency callouts.</li><li>Support allocation of resources during peak load or high-priority tasks.</li><li>Update daily shift handover reports for smooth team transitions.</li></ul>4. Customer Communication<ul><li>Provide updates to clients regarding job status, technician arrival, and closure details.</li><li>Handle customer queries, complaints, and escalation requests professionally.</li><li>Ensure customer satisfaction by maintaining a positive and service-oriented approach.</li></ul>5. Reporting &amp; Documentation<ul><li>Generate daily, weekly, and monthly reports on call volumes, work order status, SLA compliance, and customer feedback.</li><li>Ensure all service request logs and documentation are accurate and up to date.</li><li>Maintain records for audits, KPIs, and contract performance reviews.</li></ul>6. Quality &amp; Compliance<ul><li>Ensure adherence to company policies, QHSE standards, and client contractual requirements.</li><li>Support quality checks and contribute to continuous process improvement.</li><li>Follow confidentiality and data protection regulations (UAE-specific requirements).</li></ul>Qualifications &amp; Experience Education<ul><li>Diploma or Bachelor&rsquo;s Degree in Business Administration, Facility Management, or a related field (preferred).</li></ul>Experience<ul><li>1&ndash;3 years of experience in a call centre or customer service role in the facility management, real estate, or maintenance services industry within the UAE.</li></ul>Skills<ul><li>Strong English communication skills (Arabic is an advantage).</li><li>Proficiency Microsoft Office (Excel, Outlook).</li><li>Ability to manage multiple requests in a fast-paced environment.</li><li>Strong organizational, coordination, and time-management abilities.</li><li>Familiarity with FM terminologies (MEP, soft services, PPM, reactive calls, helpdesk process).</li></ul>Personal Attributes<ul><li>Customer-focused attitude.</li><li>Calm under pressure.</li><li>Detail-oriented and accurate.</li><li>Team player with a proactive approach</li></ul>Job Types: Full-time, Permanent

Call Centre Coordinator (Female)

Position SummaryThe Call Centre Coordinator supports day-to-day operations of the FM call centre by coordinating service requests, monitoring job progress in the CAFM system, communicating with technicians and subcontractors, and ensuring SLA compliance. The role serves as the central communication point between clients, FM teams, and management to ensure timely and high-quality service delivery.Key Responsibilities1. Service Request Management<ul><li>Receive, log, and categorize incoming calls, emails, and service requests related to maintenance, cleaning, security, MEP, landscaping, and other FM services.</li><li>Ensure accurate information capture including location, issue description, priority level, and client details.</li></ul>2. SLA Monitoring &amp; Coordination<ul><li>Track job progress and ensure timely closure within contractual SLAs.</li><li>Follow up with technicians, supervisors, and subcontractors to ensure service completion.</li><li>Escalate critical issues, delays, or repeated service failures to management.</li></ul>3. Operational Support<ul><li>Coordinate site teams for urgent issues, breakdowns, and emergency callouts.</li><li>Support allocation of resources during peak load or high-priority tasks.</li><li>Update daily shift handover reports for smooth team transitions.</li></ul>4. Customer Communication<ul><li>Provide updates to clients regarding job status, technician arrival, and closure details.</li><li>Handle customer queries, complaints, and escalation requests professionally.</li><li>Ensure customer satisfaction by maintaining a positive and service-oriented approach.</li></ul>5. Reporting &amp; Documentation<ul><li>Generate daily, weekly, and monthly reports on call volumes, work order status, SLA compliance, and customer feedback.</li><li>Ensure all service request logs and documentation are accurate and up to date.</li><li>Maintain records for audits, KPIs, and contract performance reviews.</li></ul>6. Quality &amp; Compliance<ul><li>Ensure adherence to company policies, QHSE standards, and client contractual requirements.</li><li>Support quality checks and contribute to continuous process improvement.</li><li>Follow confidentiality and data protection regulations (UAE-specific requirements).</li></ul>Qualifications &amp; Experience Education<ul><li>Diploma or Bachelor&rsquo;s Degree in Business Administration, Facility Management, or a related field (preferred).</li></ul>Experience<ul><li>1&ndash;3 years of experience in a call centre or customer service role in the facility management, real estate, or maintenance services industry within the UAE.</li></ul>Skills<ul><li>Strong English communication skills (Arabic is an advantage).</li><li>Proficiency Microsoft Office (Excel, Outlook).</li><li>Ability to manage multiple requests in a fast-paced environment.</li><li>Strong organizational, coordination, and time-management abilities.</li><li>Familiarity with FM terminologies (MEP, soft services, PPM, reactive calls, helpdesk process).</li></ul>Personal Attributes<ul><li>Customer-focused attitude.</li><li>Calm under pressure.</li><li>Detail-oriented and accurate.</li><li>Team player with a proactive approach</li></ul>Job Types: Full-time, PermanentAbility to commute/relocate:<ul><li>Dubai: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>FM/Cleaning Companies: 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Preferred)</li></ul>Location:<ul><li>Dubai (Preferred)</li></ul>

Operation/Call Centre Coordinator (Female)

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Logistics Coordinator

Logistics Coordinator

Patient Coordinator / Call Center Agent (Dental Experience Required)

Service Coordinator - Emirati National Dubai

CALL CENTER SUPERVISOR ( Bahrain Based)

Call Centre Coordinator (Female)

Operation/Call Centre Coordinator (Female)