call center coordinator

Texas Oncology

<div>Overview:<div></div><div><b><br>
The US Oncology Network</b> is looking for a <b>Contact Center Care Coordinator</b> to join our team at <b>Texas Oncology</b>. This full-time <b>REMOTE</b> position will support our <b>CNST</b> Region. This is a remote position, but you must reside in the state of Texas. Occasionally required to be onsite for training/meetings.</div><div></div><div><br>
As a part of <b>The</b> <b>US Oncology Network</b>, <b>Texas Oncology</b> delivers high-quality, evidence-based care to patients close to home. <b>Texas Oncology </b>is the largest community oncology provider in the country and has approximately 530 providers in 280+ sites across Texas, our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today&mdash;at Texas Oncology, we use leading-edge technology and research to deliver high-quality, evidence-based cancer care to help our patients achieve &ldquo;More breakthroughs. More victories.&rdquo; &reg; in their fight against cancer. Today, <b>Texas Oncology</b> treats half of all Texans diagnosed with cancer on an annual basis.</div><div></div><div><b><br>
The</b> <b>US Oncology Network</b> is one of the nation&rsquo;s largest networks of community-based oncology physicians dedicated to advancing cancer care in America. <b>The</b> <b>US Oncology Network</b> is supported by <b>McKesson </b>Corporation focused on empowering a vibrant and sustainable community patient care delivery system to advance the science, technology, and quality of care.</div><div></div><div><b><br>
Why work for us?</b></div><div>
One reason to join our team is because we offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a 401-k plan that comes with a company match, a Wellness program that rewards you just for tracking your steps, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.</div><div></div><div><b><i><br>
What does the Contact Center Care Coordinator do?</i></b></div><div>
The Contact Center Care Coordinator is responsible for providing outstanding customer service while managing and coordinating healthcare services between patients, family members, care providers, and other healthcare institutions. Their duties can include scheduling appointments and providing support, education, and guidance to patients and providers alike.</div>
Responsibilities:
<div><b>
KEY RESPONSIBILITIES</b></div><ul><li>
Ensures a positive and exemplary experience with all patients by focusing on patient experience, satisfaction, and resolution</li><li>
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
</li><li>Provide accurate information about products and services to customers
</li><li>Resolve customer complaints and concerns in a timely and effective manner
</li><li>Document customer interactions and record details of inquiries, comments, and complaints
</li><li>Follow up with customers, as needed, to ensure that their issues have been resolved to their satisfaction
</li><li>Meet or exceed established service level metrics for quality and productivity
</li><li>Stay up-to-date with product and service information and promotions
</li><li>Work collaboratively with other team members to provide excellent customer service
</li><li>Perform other duties as assigned by the Contact Center leadership</li></ul>
Qualifications:
<div><b>
MINIMUM REQUIREMENTS</b></div><ul><li>
High school graduate or equivalent</li><li>
Two years experience in a call center-related role</li><li>
Proven work experience in a customer service role</li><li>
Relevant training in call center or contact center environments</li><li>
Previous healthcare experience and familiarity with medical terminology</li><li>
Computer skills and proficiency in Microsoft Office</li></ul><div></div><div><b><br>
PREFERRED REQUIREMENTS</b></div><ul><li>
Proficiency in a call center or customer service setting, with knowledge of customer service principles and practices and call center telephony and technology</li><li>
Experience with Electronic Medial Record (EMR) system</li><li>
Excellent listening, interpersonal, and communication (verbal and written) skills, and professional, pleasant, and respectful telephone etiquette.</li></ul><div></div><div><b><br>
KNOWLEDGE, SKILLS, &amp; ABILITIES</b></div><ul><li>
Ability to communicate effectively and clearly, both verbally and in writing, with callers, colleagues, and managers.</li><li>
Actively listen to callers to understand their needs and concerns is a crucial skill for customer service representatives.
</li><li>Strong problem-solving and critical thinking skills to quickly and efficiently resolve the caller&rsquo;s request and concerns.
</li><li>Ability to manage time effectively and prioritize tasks in order to meet service level metrics, both individually and as a team.
</li><li>Ability to handle multiple tasks at once, such as answering calls, responding to emails, and updating customer records.
</li><li>Knowledge of computer software and programs, such as Microsoft Office and CRM software, is essential for recording and retrieving customer information. Working collaboratively with colleagues and managers.
</li><li>Ability to adapt to changes quickly both with the caller&rsquo;s needs and preferences, as well as changes in company policies and procedures.</li></ul><div></div><div><b><br>
PHYSICAL DEMANDS</b> The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Work may require sitting for long periods of time; also stooping, bending, and stretching for files and supplies. Occasionally lifting files or paper weighing up to 30 pounds. Requires manual dexterity sufficient to operate a keyboard, calculator, telephone, copier, and other office equipment. Vision must be correctable to 20/20 and hearing must be in the normal range for telephone contacts. It is necessary to view and type on computer screens for prolonged periods of time.</div><div></div><div><b><br>
WORK ENVIRONMENT</b> The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be offered to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves frequent interaction with staff, patients, and the public.</div></div>

Contact Center Care Coordinator- CNST

Al Qamar International Electrical Instruments Trading and Contracting Co.

<p>We are looking for a <b>Call Center Executive</b> to join our team in Kuwait. The ideal candidate must be <b>fluent in Arabic and English</b>, have good communication skills, and be proficient in using computers to manage calls, emails, and customer records. Responsibilities include handling inbound and outbound calls, providing accurate information about products and services, resolving customer issues, and maintaining high standards of customer satisfaction. Previous experience in a call center or customer service role is an advantage, and the candidate should be able to work under pressure, multitask, and contribute positively as part of a team.</p><p>Job Type: Full-time</p><p>Education:</p><ul><li>Bachelor's (Preferred)</li></ul><p>Experience:</p><ul><li>CUSTOMER CARE EXECUTIVE : 1 year (Preferred)</li></ul>

Call Center Customer Service Representative Location: Kuwait : Al Qamar International El

1 Stop Technologies

<p><b>Job Title:</b> Self Verifiers &ndash; DME Campaign</p><p><b>Company:</b> Amigos BPO<br/><b>Location:</b> Lane 5, Main Peshawar Road, Rawalpindi<br/><b>Job Type:</b> Full-time, On-site (Night Shift)<br/><b>Shift Timings:</b> 6:00 PM &ndash; 3:00 AM</p><p><b>Job Description:</b><br/>Amigos BPO is hiring <b>Self Verifiers</b> for our <b>DME (Durable Medical Equipment) Campaign</b>. The selected candidates will be responsible for verifying U.S. customer information, identifying healthcare product needs, and ensuring accurate record maintenance.</p><p><b>Key Responsibilities:</b></p><ul><li>Make outbound calls to U.S. customers for the DME campaign.</li><li>Identify customer needs and offer appropriate medical equipment solutions.</li><li>Maintain accurate call logs and ensure compliance with campaign standards.</li><li>Achieve daily and monthly verification targets.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 1 year of experience in a call center (DME preferred).</li><li>Fluency in English with a confident and clear accent.</li><li>Strong communication and verification skills.</li><li>Ability to meet performance targets and work night shifts.</li></ul><p><b>Salary:</b> Up to 50,000 PKR plus incentives.</p><p><b>How to Apply:</b><br/>Send your CV to <b>Hr@amigosgroup.org</b> with the subject line &ldquo;Self Verifier &ndash; DME Campaign&rdquo;.</p><p><b>Interview Details:</b><br/>Walk-in interviews are being conducted at <b>Lane 5, Main Peshawar Road, Rawalpindi</b> between <b>7:30 PM &ndash; 11:30 PM</b>.</p><p><i>Note: This is an on-site position. Applications without complete details will not be considered.</i></p><p>Job Type: Full-time</p><p>Pay: Rs50,000.00 - Rs100,000.00 per month</p><p>Experience:</p><ul><li>DME Campaign: 1 year (Preferred)</li></ul><p>Language:</p><ul><li>english (Preferred)</li></ul><p>Work Location: In person</p>

Call Center Agent – Night Shift (DME Campaign)

Barraquer Eye Hospital Dubai

<p>Email your CV at behhr@barraquer.ae and careers@barraquer.ae</p><p>Please mention the subject line: Call Centre</p><p>Primary Job Responsibilities will be: -</p><ul><li>Manage inbound and outbound calls efficiently and professionally.</li><li>Coordinate with doctors to manage clinic schedules, including walk-ins and emergency slots.</li><li>Follow communication scripts and hospital protocols for different scenarios.</li><li>Ensure calls are answered promptly&mdash;typically within three rings&mdash;with clear voice modulation and polite tone.</li><li>Book, confirm, reschedule, or cancel patient appointments according to hospital guidelines.</li><li>Remind patients of upcoming appointments and follow up on no-shows.</li><li>Provide accurate information about hospital services, doctors, insurance coverage, and packages.</li><li>Perform all related duties as assigned by Team Leader - Call Centre.</li></ul><p>Job Type: Full-time</p><p>Experience:</p><ul><li>Hospital: 2 years (Required)</li><li>Call Centre: 2 years (Required)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul>

Call Centre Coordinator (Only arabic candidates)

First Abu Dhabi Bank (FAB)

Company Description <p>Now it's your time to join the bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.</p> Job Description <p><b>Job Purpose</b>: To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.</p><p>Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues</p> Job Specific Accountabilities <ul><li>Provide excellent customer service by attending to incoming calls within the quality guidelines</li><li>Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process</li><li>Recommend potential products or services to management by collecting customer information and analyzing customer needs</li><li>Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores</li><li>Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products</li><li>Maintains customer records by updating customer history through service requests/complaints and Notes Maintain confidentiality of the bank's customers and data</li><li>Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations</li><li>Attend to special tasks assigned by team leader and Managers</li><li>Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates</li><li>Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre</li></ul> Qualifications <p><b>Minimum Qualifications:</b></p><ul><li>High School</li></ul><p><b>Minimum Experience</b></p><ul><li>0 - 2 years relevant experience in banking sector</li></ul><p><b>Knowledge, Skills, And Attributes</b></p><ul><li>Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills</li><li>Excellent communication skill in English & Arabic.</li></ul><p><b>Additional Information</b></p><ul><li>Should hold a Valid UAEN family book (Mandatory)</li></ul><img src="https://www.jobg8.com/Tracking.aspx?HLCynLjJI3vFFsbPQFJsXt9koAuddT88v" width="0" height="0" />

Call Center Executive Emiratized role - Full time

University of Oklahoma

<div></div><div><div><div><div><div><p>Join the Center for Public Management (OU CPM) at the University of Oklahoma and be part of a team dedicated to making a daily impact in the lives of Oklahomans. Located within the College of Continuing Education, OU CPM specializes in providing training, research, and consulting to enhance the efficiency and effectiveness of public sector agencies, staff, and community partners. Our focus is not only on professional and programmatic development but also on fostering a culture of growth and opportunity since 1994.</p><p>
If making a meaningful difference in public service excites you, OU CPM is where your passion meets purpose.</p><p>
The Developmental Disability Program Specialist duties include but are not limited to:</p><ul><li>
Planning, monitoring, resolving problems and coordinating operations and service delivery for publicly funded clients of CPM research</li><li>
Retrieve and analyze information, adjust service authorizations, research adjudication of medical denied claims</li><li>
Review over payments</li><li>
Complete requests from Providers by using multiple databases</li><li>
Research state and federal policies to develop and implement procedures to ensure compliance with state and federal requirements</li><li>
Prepare, review and maintain detailed records and reports to measure project activities</li><li>
Participate in work teams to develop project goals and support materials, process create medical claims and billing maintain and implement monitoring tools to ensure service provider training is performed.</li><li>
Preforms various duties as needed to successfully fulfill the function of the position.</li></ul><p><b>
This position may be eligible for remote or hybrid work.</b></p><div><br>
</div></div><div><b>
Job Requirements</b><div></div><p><b><br>
Required Education and Experience:</b> High School Diploma or GED, <b>AND:</b></p><ul><li>
18 months experience in data analysis, project coordination, or related experience.</li></ul><p><b>
Skills:</b></p><ul><li>
Ability to communicate verbally and in writing</li><li>
Ability to understand written material and instructions</li><li>
Excellent customer service skills</li><li>
Basic computer skills</li><li>
Detail oriented</li><li>
Ability to research information to obtain an answer or solution to a problem in a timely manner</li></ul><p><b>
Certifications: </b>None</p><p><b>
Advertised Physical Requirements:</b></p><ul><li>
Ability to sit and talk for prolonged periods.</li><li>
Hand and finger dexterity.</li><li>
Engage in repetitive motion of he wrist, hand, and fingers.</li><li>
Standard Office Environment.</li></ul><p><b>
Departmental Preferences:</b></p><ul><li>
18 months in medical claim research, data analysis, and/or program evaluation experience</li><li>
Knowledge of Medicare/Medicaid rules and regulations</li><li>
Knowledge of Oklahoma Waiver program for developmental disability</li>
Knowledge of ICD<li>10 and CPT coding</li><li>
Knowledge of EVV (Electronic Verification Visits)</li><li>
Knowledge of medical claim billing</li></ul><p><b>
Special Instructions:</b> If you are selected as a final candidate for this position, you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy, visit https://hr.ou.edu/PoliciesHandbooks/TBTesting.</p><p><b>
Why You Belong at the University of Oklahoma: </b>The University of Oklahoma values our community's unique talents, perspectives, and experiences. At OU, we aspire to harness our innovation, creativity, and collaboration for the advancement of people everywhere. You Belong Here!</p><div><b>
Equal Employment Opportunity Statement: </b>The University, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, marital status, genetic information, gender identity/expression (consistent with applicable law), age (40 or older), religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes but is not limited to admissions, employment, housing, financial aid, and educational services.</div><div><br>
</div></div><div><b>
Hiring contingent upon a Background Check?</b><b>:</b> Yes</div><div><b>
Special Indications</b><b>:</b> Hiring contingent upon police records check<div>
</div></div><div><b>
Job Posting</b><b>:</b> Oct 24, 2025</div></div><div><div><div><div><p><b>
JOB DESCRIPTION HELP</b></p><div></div><div><br>
<div>
<div><b>Required Attachments</b></div>
<div>
Documents required for this position are listed under the &quot;Required Attachments&quot; section of this job listing. You will be required to upload and attach these documents in the application process.</div><div><br>
</div>
<div><b>Important:</b> ALL required documents must be attached to your job application or your documents will not be visible to the hiring department!</div></div></div></div></div></div></div></div></div></div>

Contact Center Coordinator

Krapf Group

<div><p><b>POSITION SUMMARY:</b></p><p>
This office position facilitates the application and onboarding process for prospective new employees. The Hiring Coordinator projects a customer-service oriented and professional demeanor as the first point of contact for all applicants: walk-ins, call-ins, and internet inquiries. The Hiring Coordinator also tracks all pre-employment clearances and requirements to ensure compliance with DOT and company policies and procedures.</p><p><b>
ESSENTIAL DUTIES &amp; RESPONSIBILITIES:</b></p><ul><li>
Oversee recruiting for school bus areas, including call-backs, follow-up, and schedule for interviews</li><li>
Maintain Call Log to track inquiries and contact from applicants</li><li>
Performing follow-up confirmation calls to scheduled candidates the day before their interview</li><li>
Provide information to candidates and applicants by utilizing HR Script to give an overview of hiring process, position requirements, and expectations</li><li>
Oversee onsite application process and ensure all paperwork is filled out accurately</li><li>
Process various confidential pre-employment documents including but not limited to: State Criminal Background Check, Child Abuse Clearance, FBI/Cogent Fingerprinting, Motor Vehicle Records, and set up pre-employment Physical and Drug Screening</li><li>
Maintain pre-employment tracking spreadsheets in Excel</li><li>
Process and track all driver qualifications and background checks in Excel</li><li>
Review criminal background results and motor vehicle records against company hiring procedure. Consult with Safety Officer/Recruitment Coordinator as needed</li><li>
Offer or remove applicants &ndash; verbal and/or written communication</li><li>
Occupational Medical Center communications &ndash; issues, paperwork, waivers, status</li><li>
Assemble and submit new hire packets and district credentials to training and operations manager</li><li>
Ensure timely and accurate filing/scanning of applicant and employee paperwork on an ongoing basis</li><li>
Provide support to applicants throughout the application and pre-employment process</li><li>
Act as main point of contact for walk-in applicants and inquiries</li><li>
Create, audit, and maintain folders for new hires</li><li>
Coordinate local recruitment efforts &ndash; yard sign placement, flyers on community boards, banners, etc.</li><li>
Attend job fairs and events, as needed</li></ul><p>
 <b>QUALIFICATIONS:</b></p><ul><li>
At least 1-year experience in a high-volume recruiting role, or related office administration experience</li><li>
Prior experience processing background checks, pre-employment screenings, strongly preferred</li><li>
Customer-service oriented; positive attitude</li><li>
Ability to adapt to change in a fast-paced environment</li><li>
Effective oral and written communication skills</li><li>
Excellent interpersonal skills</li><li>
Strong Microsoft Office (particularly Excel), social media, and internet skills</li><li>
Multi-Task: Ability to effectively manage time and prioritize projects in various stages of completion</li><li>
Superior organizational skills</li><li>
Strong attention to detail</li></ul><p><b>
EDUCATION:</b></p><ul><li>
Bachelor&rsquo;s degree or equivalent</li></ul><p><b>
SAFETY SENSITIVE STATUS:</b></p><p>
This job is not considered Safety-Sensitive. However, if the incumbent either holds a Safety-Sensitive credential and / or performs Safety-Sensitive duties, they will be subject to random substance, drug and alcohol testing.</p><p><i><br>
This job description supersedes all previous job descriptions and like documents. This job description is summarized in general terms and may not include all job responsibilities related to the position. Krapf reserves the right to interpret, clarify or make changes or revisions to this job description as specific situations warrant.</i></p><p><i>
EOE</i></p><p><i>
#GKJOS</i></p></div>

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