call center coordinator

لدله الصحية

<div><div><div><div><h4 class="jobSectionHeader"><b>Call Center Coordinator</b><p>Part Time</p></h4></div><div>
Posted On: Monday, November 10th, 2025</div></div></div><div><div>
Description</div><div><p><b>
Role Purpose:</b></p><p>
Responsible for presenting a professional Call Center services to achieve departmental goals and objectives.</p><p><b>
Key Responsibilities:</b></p><ul><li><div>
Manage outbound calls in a polite and professional manner.</div></li><li><div>
Ensure the customer satisfaction by performing necessary outbound calls related to appointments confirmation and cancellation.</div></li><li><div>
Perform reports that required by direct supervisor.</div></li><li><div>
Maintain and improve quality results by adhering to approved standards and guidelines.</div></li><li><div>
Communicate and confer with customers by using various web based tools.</div></li><li><div>
Execute effective communication skills to deal tactfully with different kinds of customers.</div></li><li><div>
Implements appropriate policies and procedures to achieve the Hospital&rsquo;s goals and objectives in pursuit of Standards of Care, Quality / Performance Improvement</div></li><li><div>
Perform any other tasks within his/her competence as directed by the Call Center Manager.</div></li></ul></div></div><div><div>
Requirements</div><div><p><b>
Necessary Knowledge and Experience:</b></p><ul><li>
0 - 1 years of experience in the related field</li></ul><p><b>
Education and Certification Requirements:</b></p><ul><li>
High school diploma or equivalent.</li></ul></div></div><div><div>
Summary</div><div><div><div><div><b>
Industry</b><b>:</b></div><div><div>
Hospital &amp; health care</div></div></div><div><div><b>
Experience Required</b><b>:</b></div><div><div>
1 year(s) minimum</div></div></div><div><div><b>
Career Level</b><b>:</b></div><div><div>
Officer</div></div></div></div></div></div><div><p>
Required Skills</p><div><p>
Computer Literacy (Word, Excel, Powerpoint)</p><p>
Supervision Skills</p><p>
Adaptability</p><p>
Teamwork</p><p>
Good Communication Skills</p><p>
Flexibility</p><p>
Dependability And Responsibility</p><p>
Honesty And Integrity</p><p>
Strong Work Ethic</p><p>
Motivated To Grow And Learn</p><p>
Strong Self-Confidence</p><p>
Self-Motivated</p><p>
Possessing A Positive Attitude</p></div></div><div><p>
Languages</p><div><p>
EN - Full Professional Proficiency</p><p>
AR - Full Professional Proficiency</p></div></div></div><p></p>

Call Center CoordinatorPart Time

University of North Texas

<div><p><b>Title:</b> Senior Coordinator, One Stop Contact Center</p>
<p><b>
Employee Classification:</b> Sr Student &amp; Pgrm Coordinator</p>
<p><b>
Campus:</b> University of North Texas</p>
<p><b>
Division:</b> UNT-Enrollment Management</p>
<p><b>
SubDivision-Department: </b>UNT-Enrollment Management -Gen</p>
<p><b>
Department:</b> UNT-Integrated Student Svc Ctr-164820</p>
<p><b>
Job Location:</b> Denton</p>
<p><b>
Salary:</b> 47,232.00</p>
<p><b>
FTE:</b> 1.000000</p>
<p><b>
Retirement Eligibility:</b> TRS Eligible</p>
<p><b>About Us - Values Overview</b></p>
<div>
Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.</div>
<div></div>
<div>We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.</div>
<div></div>
<div>Learn more about the UNT System and how we live our values at www.UNTSystem.edu.</div><br>
<div></div>
<p><b>Department Summary</b></p>
<p>
The UNT One Stop Contact Center is part of the university's newly formed Division of Enrollment Integrated Student Services One Stop team. Committed to enhancing the overall student experience, this innovative team brings together diverse expertise and resources from across the Division of Enrollment to seamlessly support a student&rsquo;s UNT journey. The goal is to simplify students&rsquo; interactions with the institution and create a supportive and inclusive environment</p>
<p><b>Position Overview</b></p>
<p>
The UNT One Stop Contact Center is part of the university's newly formed Division of Enrollment Integrated Student Services One Stop team. Committed to enhancing the overall student experience, this innovative team brings together diverse expertise and resources from across the Division of Enrollment to seamlessly support a student&rsquo;s UNT journey. The goal is to simplify students&rsquo; interactions with the institution and create a supportive and inclusive environment.
<br>
<br>
The Senior Coordinator functions as a team lead for members of the One Stop Contact Center team to maximize accuracy and deliver an exceptional student experience. The coordinator fosters a student-service-oriented culture by promoting a strong commitment to meeting student needs, ensuring their success, and continuously improving their experience throughout their journey. This position serves as a resource to others for resolution of complex student problems and issues. Key responsibilities include coaching and mentoring team members, resolving escalated customer issues, monitoring call center metrics, and assisting department leadership in identifying process improvements to enhance effectiveness.</p>
<p><b>Minimum Qualifications</b></p>
<p>
Bachelors degree in a related field and two years of student services, student affairs, counseling, advising or related experience; or any equivalent combination of education, training and experience.</p>
<p><b>Knowledge, Skills and Abilities</b></p>
<p>
Excellent interpersonal, written, and verbal communication, critical thinking and administrative skills. Ability to meet expectations in a fast-paced and dynamic customer-oriented environment with flexibility to accommodate adjusting priorities. Sensitive to cultural diversity and backgrounds. Proven ability to work effectively as a team member. Experience in Microsoft Office Suite, student information systems, CRM.</p>
<p><b>Preferred Qualifications</b></p>
<p>
Bachelor&rsquo;s degree in a related field and two years of student services, student affairs, counseling, advising or related experience; or any equivalent combination of education, training and experience.</p>
<p><b>Job Duties</b></p>
<ul>
<li>Provide leadership to a team of Student Experience Representatives within the One Stop Contact Center. Includes but is not limited to, daily oversight, new hire integration, timekeeping, leave management, schedules, participation with annual review process, quality assurance assessment, training, and case management. Counsel, advise, investigate, solve problems and resolve questions and issues escalated from the functional team. Provide further escalation to director and/or home offices as necessary. Call Management - Escalations: Respond to and resolve escalated customer inquiries and complaints with professionalism and empathy, ensuring a positive customer experience. Provide real-time support and guidance to call center agents, helping them navigate difficult calls and improve their problem-solving skills. Call Management - Active Calls: Assist students in navigating their student experience across division pathways by phone or through virtual pathways. Support One Stop Contact Center model with active call activities when needed &ndash; examples include but are not limited to break and lunch rotations and peak periods. Monitor and manage Microsoft Teams chat channels to ensure effective and efficient communication and services across call center. Provide real-time support to representatives, answering questions and guiding them through complex customer interactions. Provide oversight for team case management in Salesforce. Follow-up with both students and Center leadership regarding referrals and outcomes. Manage and resolve One Stop Contact Center escalation queue. Assist Director with department projects as needed, including but not limited to documentation, technology, engagement, case management, and training. Lead by example and encourage others to provide outstanding assistance to students. Offer guidance and resources and foster an empathetic and respectful environment that values each student&rsquo;s unique perspective. Adhere to all institutional, state and federal guideline and regulations, including FERPA and participate in professional development requirements on a continual basis to maintain compliance.</li>
</ul>
<p><b>Physical Requirements</b></p>
<ul>
<li>Communicating with others to exchange information.</li>
<li>Repeating motions that may include the wrists, hands and/or fingers.</li>
</ul>
<p><b>Environmental Hazards</b></p>
<ul>
<li>No adverse environmental conditions expected.</li>
</ul>
<p><b>Work Schedule</b></p>
<p>
Monday - Friday, 8am - 5pm, overtime as needed</p>
<p><b>Driving University Vehicle</b></p>
<p>
No</p>
<p><b>Security Sensitive</b></p>
<p>
This is a Security Sensitive Position.</p>
<p><b>Special Instructions</b></p>
<p>
Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.</p>
<p><b>Benefits</b></p>
<p>
For information regarding our Benefits, click here.</p>
<p><b>EEO Statement</b></p>
<p>
The University of North Texas System is firmly committed to equal opportunity and does not permit - and takes actions to prevent - discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.</p></div><p></p>

Senior Coordinator, One Stop Contact Center

Braxtone Group

<div>
 The Call Center Supervisor is responsible for supervising and coordinating the daily activities
 <br/>
 <br/>
 of call center agents and administrative support staff. The role ensures efficient operation
 <br/>
 <br/>
 of the contact center, implements successful planning activities, oversees the recruitment
 <br/>
 <br/>
 and development of staff, and manages service delivery for both customer inquiries and
 <br/>
 <br/>
 operational functions.
 <br/>
 <br/>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervise day-to-day operations of the call center to ensure service quality and
   <br/>
   <br/>
  </li>
 </ul>
 efficiency.
 <br/>
 <br/>
 <ul>
  <li>
   Provide leadership, coaching, and support to team leaders and agents to
   <br/>
   <br/>
  </li>
 </ul>
 optimize performance and succession planning
 <br/>
 <br/>
 <ul>
  <li>
   Identify skill gaps and provide monthly one-on-one soft skills coaching for team
   <br/>
   <br/>
  </li>
 </ul>
 leaders and agents
 <br/>
 <br/>
 <ul>
  <li>
   Assist team leaders in handling complex customer complaints or inquiries and
   <br/>
   <br/>
  </li>
 </ul>
 escalate issues to higher management as necessary
 <br/>
 <br/>
 <ul>
  <li>
   Contribute to the design and implementation of new operational procedures
   <br/>
   <br/>
  </li>
 </ul>
 for improved service delivery
 <br/>
 <br/>
 <ul>
  <li>
   Ensure compliance with established procedures and company regulations.
  </li>
  <li>
   Maintain effective relationships with internal and external stakeholders to ensure
   <br/>
   <br/>
  </li>
 </ul>
 smooth delivery of services.
 <br/>
 <br/>
 <ul>
  <li>
   Stay informed of new products and services, ensuring the team is trained to
   <br/>
   <br/>
  </li>
 </ul>
 address customer queries
 <br/>
 <br/>
 <ul>
  <li>
   Support and promote company service quality initiatives.
  </li>
  <li>
   Coordinate with service providers regarding daily operations when applicable.
  </li>
  <li>
   Assist in motivating, recognizing, and organizing incentives for team members.
  </li>
  <li>
   Schedule shifts, monitor attendance, and manage leave arrangements for
   <br/>
   <br/>
  </li>
 </ul>
 agents and support staff.
 <br/>
 <br/>
 <ul>
  <li>
   May occasionally require work on weekends or evenings, and local business
   <br/>
   <br/>
  </li>
 </ul>
 trips as necessary
 <br/>
 <br/>
 <strong>
  Educational, Skills And Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in business administration, Marketing, Automotive, or a
   <br/>
   <br/>
  </li>
 </ul>
 related field.
 <br/>
 <br/>
 <ul>
  <li>
   Minimum 3 years of supervisory experience in call centers, customer service, or
   <br/>
   <br/>
  </li>
 </ul>
 insurance/motor service operations
 <br/>
 <br/>
 <ul>
  <li>
   Demonstrated leadership, coaching, and training abilities
  </li>
  <li>
   Excellent communication, negotiation, and interpersonal skills.
  </li>
  <li>
   strong customer service orientation and problem-solving skills
  </li>
  <li>
   Strong analytical and problem-solving skills.
  </li>
  <li>
   Goal-oriented and self-driven with a proven track record of achieving sales targets and business objectives.
  </li>
  <li>
   Ability to work in a fast-paced, dynamic environment.
  </li>
  <li>
   Proficiency in Microsoft Office Suite and CRM software.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Additional Requirements
  <br/>
  <br/>
 </strong>
 Willingness to travel as needed.
 <br/>
 <br/>
 <ul>
  <li>
   Valid driver&rsquo;s license.
   <br/>
   <br/>
  </li>
 </ul>
 Location: Bahrain (With travel flexibility)
 <br/>
 <br/>
 <strong>
  Typical Working Conditions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Normal Working Hours 40 hours a week
  </li>
  <li>
   Working Timing 8:00 AM to 4:00 PM
  </li>
  <li>
   Work may require occasional weekend and/or evening work
  </li>
  <li>
   This job may require occasional business trips outside Bahrain
  </li>
 </ul>
</div>


CALL CENTER SUPERVISOR ( Bahrain Based)

<p>The Call Center Supervisor is responsible for supervising and coordinating the daily activities</p><p>of call center agents and administrative support staff. The role ensures efficient operation</p><p>of the contact center, implements successful planning activities, oversees the recruitment</p><p>and development of staff, and manages service delivery for both customer inquiries and</p><p>operational functions.&nbsp;</p><p>&nbsp;</p><p><strong>Key Responsibilities:</strong></p><p>· Supervise day-to-day operations of the call center to ensure service quality and</p><p>efficiency.</p><p>· Provide leadership, coaching, and support to team leaders and agents to</p><p>optimize performance and succession planning</p><p>· Identify skill gaps and provide monthly one-on-one soft skills coaching for team</p><p>leaders and agents</p><p>· Assist team leaders in handling complex customer complaints or inquiries and</p><p>escalate issues to higher management as necessary</p><p>· Contribute to the design and implementation of new operational procedures</p><p>for improved service delivery</p><p>· Ensure compliance with established procedures and company regulations.</p><p>· Maintain effective relationships with internal and external stakeholders to ensure</p><p>smooth delivery of services.</p><p>· Stay informed of new products and services, ensuring the team is trained to</p><p>address customer queries</p><p>· Support and promote company service quality initiatives.</p><p>· Coordinate with service providers regarding daily operations when applicable.</p><p>· Assist in motivating, recognizing, and organizing incentives for team members.</p><p>· Schedule shifts, monitor attendance, and manage leave arrangements for</p><p>agents and support staff.</p><p>· May occasionally require work on weekends or evenings, and local business</p><p>trips as necessary</p><p>&nbsp;</p><p><strong>Educational, Skills and Experience:</strong></p><p>· Bachelor’s degree in business administration, Marketing, Automotive, or a</p><p>related field.</p><p>· Minimum 3 years of supervisory experience in call centers, customer service, or</p><p>insurance/motor service operations</p><p>· Demonstrated leadership, coaching, and training abilities</p><p>· Excellent communication, negotiation, and interpersonal skills.</p><p>· strong customer service orientation and problem-solving skills · Strong analytical and problem-solving skills. · Goal-oriented and self-driven with a proven track record of achieving sales targets and business objectives. · Ability to work in a fast-paced, dynamic environment. · Proficiency in Microsoft Office Suite and CRM software.&nbsp;</p><p>&nbsp;</p><p><strong>&nbsp;Additional Requirements:&nbsp;</strong></p><p>Willingness to travel as needed. · Valid driver’s license.&nbsp;</p><p>&nbsp;Location: Bahrain (With travel flexibility)</p><p>&nbsp;</p><p><strong>Typical Working Conditions</strong></p><p>· Normal Working Hours 40 hours a week</p><p>· Working Timing 8:00 AM to 4:00 PM</p><p>· Work may require occasional weekend and/or evening work</p><p>· This job may require occasional business trips outside Bahrain</p>

Nexus Homes property management and general maintenance LLC

<p>We are looking for a motivated and organized Office assistant cum Call coordinator to join our real estate team in Abu Dhabi. The ideal candidate will be responsible for supporting our sales team, managing client interactions, and ensuring smooth sales operations. Key Responsibilities: Assist in preparing and organizing contracts and sales documentation. Schedule and coordinate appointments, property viewings, and open houses. Maintain and update client databases and CRM systems. Support the sales team &amp; Admin with administrative tasks and client follow-ups. Provide excellent customer service and address client inquiries. Track the progress of sales transactions and provide regular updates to relevant parties. Collaborate with other departments to ensure seamless operations.</p><p>Requirements: Excellent communication skills in Arabic &amp; English. Proficiency in MS Office and CRM software. Strong organizational and multitasking abilities. Ability to work independently and as part of a team. Female candidates are preferred.</p><p>Benefits: Competitive salary, Health insurance ,Opportunities for professional growth and development. Friendly and supportive work environment.</p><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED3,000.00 per month (Pay will depend on experience, and freshers can also apply)</p><p>Ability to commute/relocate:</p><p>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</p><p>Applications are welcome from Freshers as well.</p><p>Job Types: Full-time, Fresher</p><p>Pay: AED2,000.00 - AED3,000.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul>

Call Coordinator

ECCO Gulf Majorel Qatar

<div><b>Job Description</b>
<p>
ECCO Gulf Majorel Qatar is seeking an experienced Call Center Team Leader (Emergency Response) for our team. This role is pivotal in ensuring the efficient operation of our center, providing leadership and guidance to a team of dedicated professionals. The successful candidate will be responsible for managing the day-to-day activities of the team, ensuring that all emergency response protocols are adhered to and that service delivery meets the highest standards.</p>
<ul>
<li>Lead, mentor, and develop a team of Emergency Response Coordinators to ensure they meet performance targets.</li>
<li>Responding to emergency calls and coordinating with the specialized teams to provide the necessary support.</li>
<li>Lead and manage the emergency response team, ensuring readiness and effective response to emergencies.</li>
<li>Monitor daily activities and performance of the Operations Center.</li>
<li>Oversee performance and productivity within the operations center.</li>
<li>Track and evaluate staff performance.</li>
<li>Manage attendance records for shift employees.</li>
<li>Prepare analytical and performance reports.</li>
<li>Manage escalation processes within the operations center for complex or critical cases.</li>
<li>Coordinate with internal departments and external stakeholders as needed.</li>
<li>Monitor display screens and operational dashboards within the center.</li>
<li>Ensure continuous communication with departments, sections, and external entities.</li>
<li>Issue daily, weekly, and monthly reports related to performance and activities.</li>
<li>Ensure adherence to all systems, procedures, and standards related to operational quality.</li>
<li>Maintain information security and ensure that ministry data is not shared with any unauthorized parties.</li>
<li>Participate in internal and external meetings with relevant departments and agencies.</li>
<li>Handle emergency alerts and notifications received from the Unified Operations Center.</li>
<li>Follow emergency communication protocols through dedicated response systems and channels.</li>
<li>Coordinate with related departments and units within the ministry during event or crisis management.</li>
<li>Collaborate with external authorities when managing incidents and emergencies.</li>
<li>Handle incoming cases or complaints, ensuring they are properly documented and addressed.</li>
<li>Escalate high-priority alerts or complaints to the appropriate entities as needed.</li>
<li>Coordinate among various parties to ensure timely response and resolution.</li>
<li>Perform any other related duties as assigned.</li>
</ul><b>Required Profile</b>
<p>
We are looking for a seasoned professional with a strong background in team management and emergency response. The ideal candidate will possess the following skills and qualifications:</p>
<ul>
<li>Diploma or Bachelor&rsquo;s degree Business management, IT, or relevant field.</li>
<li>Proven 3 years of experience in a Call Center Team Leader (Emergency Response) leadership role, <b>preferably</b> in an emergency response setting.</li>
<li>Strong leadership and team management skills.</li>
<li>Ability to lead change and motivate employees to develop their skills.</li>
<li>Strong analytical and problem-solving abilities.</li>
<li>Ability to work effectively within a team environment.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Strong skills in customer engagement and service.</li>
<li>Proficiency in English reading, writing, and conversation.</li>
<li>Strong planning and time management abilities.</li>
<li>Ability to motivate and manage staff performance.</li>
<li>Ability to address challenges and propose suitable solutions.</li>
<li><b>Fluency </b>in <b>Arabic</b> is <b>Mandatory</b>.</li>
<li><b>Preferably</b> born and raised in <b>Qatar</b></li></ul></div>

Call Center Team Leader (Emergency Response)

Dynata

<div><p>*ALL APPLICANTS MUST RESIDE AND PERFORM THIS JOB WITHIN THE LOGAN, UT OFFICE*
</p><p></p><p>We are looking for talented call center survey agents to perform outbound surveys on site from our office at 640 S. 80 E Riverwood Pkwy, Suite 120 Logan, UT 84321 with respondents and accurately record their answers. These surveys range in topics from politics to customer satisfaction and beyond. The opinions you collect, and record are sent to our clients to help them make more informed business decisions.
</p><p></p><p><i>No sales or collections involved!<br>
</i></p><p><br>
<b>Come Join Our Team
</b></p><ul><li><p>Base wage of <b>$14/hr
</b></p></li><li><p>Flexible schedules within company operating hours
</p></li><li><p>Ability to work in our office at 640 S. 80 E Riverwood Pkwy, Suite 120 Logan, UT 84321
</p></li><li><p>We will train the right candidate
</p></li><li><p>Positive attitude and willingness to learn.
</p></li></ul><p></p><p><b>Shift Details:
</b></p><ul><li><p>Shift times may vary between the hours of 3 pm to 10 pm MST.
</p></li><li><p>Minimum 4 consecutive hours per shift
</p></li><li><p>Up to 28 hours per week
</p></li></ul><p></p><p><b>Job Requirements
</b></p><ul><li><p>Must be 18 years or older
</p></li><li><p>Must be able to work on site
</p></li><li><p>Ability to read and speak clearly
</p></li><li><p>Ability to handle difficult calls in a professional manner
</p></li></ul><ul><li><p>Ability to listen and comprehend respondent answers and accurately and efficiently type answers into the Company&rsquo;s survey software platform
</p></li><li><p>Typing speed of 30 wpm while maintaining accuracy is preferred
</p></li><li><p>Ability to sit and type for majority of shift
</p></li></ul><p></p><p><b>Join the Dynata team today!
</b></p><p></p><p>At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.
</p><p>Dynata is also an affirmative action employer OE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity.</p></div><p></p>

Call Center Agent - Logan, UT(Night)

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Call Center CoordinatorPart Time

Senior Coordinator, One Stop Contact Center

CALL CENTER SUPERVISOR ( Bahrain Based)

CALL CENTER SUPERVISOR ( Bahrain Based)

Call Coordinator

Call Center Team Leader (Emergency Response)

Call Center Agent - Logan, UT(Night)