call center coordinator

Advanced Urology

<div>Job Title &ndash; Position Description: Patient Representative I/Call Center Scheduling Coordinator
Reports to: Team Lead
 MISSION
The Patient Representative I is responsible for assisting patients by navigating communications and processes related to access to care and clinical management, while effectively working with departments across the organization. They serve as the first point of contact and take ownership of patient requests to deliver an excellent patient experience.
OUTCOMES<ul><li>
Accurately identifies and responds to the patients needs with an appropriate sense of urgency and enthusiasm.</li><li>
Using excellent customer service skills, communicates in an effective and professional manner across all modalities.</li><li>
Ensure optimal customer service by utilizing provided feedback to enhance patient experience.</li><li>
Utilize departmental and interdeparmental resources to determine appropriate actions required in order to satisfy patient need.</li><li>
Adequately communicate through various electronic sources including, but not limited to, Electronic Medical Record (EMR), email, and online chat platforms.</li></ul>
COMPETENCIES
Job Related Competencies:<ul><li>
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.</li><li>
Demonstrates Self Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.</li><li>
Resourcefulness: Securing and deploying resources effectively and efficiently.</li><li>
Tech Savvy: Anticipating and adopting innovation in business building digital and technology applications.</li></ul>
Cultural Competencies:
Advanced Values:<ul><li>
People<ul><li>
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives</li></ul></li><li>
Heart<ul><li>
Patient Focus: Building strong patient relationships and delivering patient centric solutions</li></ul></li><li>
Service<ul><li>
Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity</li></ul></li><li>
Excellence<ul><li>
Cultivates Innovation: Creating new and better ways for the organization to be successful</li></ul></li></ul>
Behaviors:<ul><li>
Being Resilient:<ul><li>
Rebounding from setback and adversity when facing difficult situations</li></ul></li><li>
Self-Development:<ul><li>
Actively seeking new ways to grow and be challenged using both formal and informal development challenges</li></ul></li><li>
Optimizes Work Processes:<ul><li>
Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement</li></ul></li><li>
Professional Communication:<ul><li>
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone</li></ul></li></ul> 
QUALIFICATIONS
Basic Qualifications:
Education:<ul><li>
High School Diploma or GED</li></ul>
Previous, Job Relevant Work Experience: Level 1<ul><li>
2 years of recent customer service experience, involving direct interaction with customers</li><li>
Typing Speed: 50 Words Per Minute, minimum</li></ul>
Previous, Job Relevant Work Experience: Level 2<ul><li>
2 years of recent customer service experience, involving direct interaction with customers</li><li>
2-3 years of call center experience</li><li>
Typing Speed: 50 Words Per Minute, minimum</li></ul>
Preferred Qualifications:
Previous, Job Relevant Work Experience:<ul><li>
3+ years of customer experience</li><li>
Working experience in call center setting</li><li>
Working experience in healthcare setting</li><li>
Working knowledge of healthcare insurance benefits</li><li>
Fluent in Spanish</li></ul></div>

Patient Representative I/Call Center Scheduling Coordinator

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
How this role makes an impact:
As part of Signify Health&rsquo;s Member Engagement team, the Member Engagement Customer Service Coordinator plays a key role in improving the experience for health plan members and clinicians. You will serve as a liaison between our Member Engagement team, health plans and affiliates, health plan members, and physician practices across the country.
In this role:
You will speak with members enrolled in various Medicare Advantage and Medicaid plans, as well as healthcare providers and health plan employees across the U.S. This is a phone‑based, multi‑faceted role that involves coordinating medical appointments, documenting interactions, and supporting our team in meeting goals for productivity, quality, and customer service. This position reports to a Member Engagement Customer Service Manager.
<ul><li>Make outbound calls to members and medical facilities</li><li>
Schedule Primary Care Physician (PCP) appointments</li><li>
Coordinate communication between members, clinicians, and doctors&rsquo; offices</li><li>
Present a positive, professional demeanor to clients, health plan members, clinicians, and colleagues</li><li>
Use multiple internal and external systems to schedule member appointments and ensure smooth communication between members, providers, and Signify</li><li>
Assist health plan members with connecting to a PCP following a health assessment</li><li>
Meet department goals for quality, customer service, and productivity (for example, number of calls, appointments scheduled, attendance, and quality targets) in an office or remote environment</li><li>
Follow and accurately utilize regulated and client‑approved scripts, as well as internal scripts and processes</li><li>
Document all member interactions thoroughly and maintain accurate notes and records</li><li>
Support warm transfers to and from clinicians, doctors&rsquo; offices, and other call center representatives</li><li>
Follow departmental procedures when communicating with members, clinicians, and physician offices</li><li>
Perform additional tasks as requested by Management</li><li>
Support business needs by handling inbound calls, manual outbound calls, and outbound calls initiated by the telephony system</li><li>
Serve as a subject matter expert for peers, including side‑by‑side coaching and assisting with training new or fellow employees</li><li>
Accept and respond appropriately to constructive feedback</li><li>
Work overtime and participate in on‑call rotations as requested</li><li>
Protect the security and privacy of all protected health information (PHI) accessed during normal work activities</li></ul>
Required Qualifications:<ul><li>
Previous appointment scheduling and/or call center experience (inbound and/or outbound) required</li><li>
Intermediate skills in Microsoft Office, particularly Excel</li><li>
Fluency in speaking, reading, and writing English; bilingual English/Spanish is a plus</li><li>
Proven ability to prioritize and multi‑task in a fast‑paced environment</li><li>
Ability to work a set, consistent schedule</li><li>
Strong critical thinking, analytical, and accurate data entry skills</li></ul>
Preferred Qualifications:<ul><li><div>
Experience working with call center technology systems (phone, QA, WFM) highly 
preferred 
<ul><li>Advanced understanding of call center or sales environment preferred.</li><li>Data-driven troubleshooting experience preferred.</li><li>Basic understanding of relational database functionality preferred.</li></ul></div></li></ul>
Education:
High School Diploma or equivalent; or two years of relevant work experience (preferred)
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. 
This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility. 
Additional details about available benefits are provided during the application process and on Benefits Moments. 
We anticipate the application window for this opening will close on: 06/20/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Coordinator, Member Engagement Service

<div>Job Title &ndash; Position Description: Patient Representative I/Scheduling Coordinator
Reports to: Team Lead
MISSION
The Patient Representative I is responsible for assisting patients by navigating communications and processes related to access to care and clinical management, while effectively working with departments across the organization. They serve as the first point of contact and take ownership of patient requests to deliver an excellent patient experience.
OUTCOMES<ul><li>
Accurately identifies and responds to the patients needs with an appropriate sense of urgency and enthusiasm.</li><li>
Using excellent customer service skills, communicates in an effective and professional manner across all modalities.</li><li>
Ensure optimal customer service by utilizing provided feedback to enhance patient experience.</li><li>
Utilize departmental and interdeparmental resources to determine appropriate actions required in order to satisfy patient need.</li><li>
Adequately communicate through various electronic sources including, but not limited to, Electronic Medical Record (EMR), email, and online chat platforms.</li></ul>
COMPETENCIES
Job Related Competencies:<ul><li>
Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.</li><li>
Demonstrates Self Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.</li><li>
Resourcefulness: Securing and deploying resources effectively and efficiently.</li><li>
Tech Savvy: Anticipating and adopting innovation in business building digital and technology applications.</li></ul>
Cultural Competencies:
Advanced Values:<ul><li>
People<ul><li>
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives</li></ul></li><li>
Heart<ul><li>
Patient Focus: Building strong patient relationships and delivering patient centric solutions</li></ul></li><li>
Service<ul><li>
Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity</li></ul></li><li>
Excellence<ul><li>
Cultivates Innovation: Creating new and better ways for the organization to be successful</li></ul></li></ul>
Behaviors:<ul><li>
Being Resilient:<ul><li>
Rebounding from setback and adversity when facing difficult situations</li></ul></li><li>
Self-Development:<ul><li>
Actively seeking new ways to grow and be challenged using both formal and informal development challenges</li></ul></li><li>
Optimizes Work Processes:<ul><li>
Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement</li></ul></li><li>
Professional Communication:<ul><li>
Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences, while maintaining a professional appearance and tone</li></ul></li></ul> 
QUALIFICATIONS
Basic Qualifications:
Education:<ul><li>
High School Diploma or GED</li></ul>
Previous, Job Relevant Work Experience: Level 1<ul><li>
2 years of recent customer service experience, involving direct interaction with customers</li><li>
Typing Speed: 50 Words Per Minute, minimum</li></ul>
Previous, Job Relevant Work Experience: Level 2<ul><li>
2 years of recent customer service experience, involving direct interaction with customers</li><li>
2-3 years of call center experience</li><li>
Typing Speed: 50 Words Per Minute, minimum</li></ul>
Preferred Qualifications:
Previous, Job Relevant Work Experience:<ul><li>
3+ years of customer experience</li><li>
Working experience in call center setting</li><li>
Working experience in healthcare setting</li><li>
Working knowledge of healthcare insurance benefits</li><li>
Fluent in Spanish</li></ul></div>

Call Center - Patient Representative I/Scheduling Coordinator

Transworld Associates Pvt. Ltd

We are hiring Team Lead-Call Care Center<ul><li>To effectively build call center culture, the supervisor is responsible for &ldquo;on-the-floor&rdquo; activities and must be available to assist agents while they are &ldquo;on-the-floor.&rdquo;</li><li>Lead a team to deliver exceptional customer services.</li><li>Lead process improvements / operational fixes to enhance customer experience.</li><li>Measuring resource performance and ensuring optimum productivity level of each team member.</li><li>Creating effective coordination with team members to keep them engaged &amp; intact with team deliverables.</li><li>On call escalations handling for better customer experience.</li><li>Coaches, counsels, and disciplines employees, Motivate and encourage agents through positive communication and feedback.</li><li>Develops, coordinates, and enforces systems, KPI's, procedures, and productivity standards.</li><li>Contributes to team effort by accomplishing related results as needed</li><li>Perform all other duties and tasks as assigned by line manager</li></ul>Required Skills:<ul><li>Proficient in English; Good knowledge of additional languages will be a definite plus</li><li>Working knowledge of MS Office</li><li>Tech savvy with knowledge of call center equipment and relevant computer programs</li><li>Knowledge of performance evaluation procedures</li><li>Outstanding communication and negotiation abilities</li><li>A results-oriented approach</li><li>Excellent organizational and leadership skills</li><li>Ability to work under pressure</li></ul>Education &amp; Experience:<ul><li>Master&rsquo;s degree holder Preferable bachelor&rsquo;s degree holder</li><li>Proven experience as call center supervisor or similar supervisory position</li><li>Experience in customer service is essential</li></ul>Location:Quaid-e-Azam Industrial Estate Kot Lakhpat, Lahore.Job Type: Full-timeApplication Question(s):<ul><li>What's your current salary Package?</li><li>What's your expected salary Package?</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Team Lead- Call Center

The Wave Lounge Beauty Spa

JOB VACANCY FOR CALL CENTRE AGENT/RECEPTIONIST (Preferably Female)The Call Center Agent is responsible for handling inbound and outbound calls, assisting clients with booking appointments, providing information about salon/spa services, addressing customer inquiries and concerns, and managing staff transportation. This role requires excellent communication skills, professionalism, and the ability to maintain a positive customer experience. The Call Center Agent plays a key role in ensuring high customer satisfaction, retention, and efficient service coordination. Adheres to all company policies and SOP&rsquo;s.Key Responsibilities:1. Customer Service &amp; Call Handling2. Appointment Scheduling &amp; Coordination3. Sales &amp; Upselling4. Data Entry &amp; Record-Keeping5. Customer Feedback &amp; Satisfaction6. Compliance &amp; Quality Assurance7. Technical &amp; System Proficiency8. Transportation CoordinationWork Schedule &amp; Expectations<ul><li>Flexible working hours, including evenings, weekends, and peak business periods as required.</li><li>Active participation in team meetings, training sessions, and performance reviews.</li><li>Maintain a professional and friendly demeanor at all times.</li></ul>QUALIFICATIONS/REQUIREMENTS<ul><li>Minimum 3-4 years&rsquo; experiences in a Reception or Customer Services role, preferably in a Hair &amp; Beauty Salon or Spa</li><li>Minimum 2 years&rsquo; experience in a call centre.</li><li>Minimum 2 years&rsquo; experience in handling POS.</li><li>Strong computer skills and knowledge of Excel and Outlook.</li><li>Ability to manage work flow and priorities</li><li>High level of customer service</li><li>Highly articulate</li><li>Flawless communication skills</li><li>Sitting for extended periods of time</li><li>A HOMESERVICE call centre experience is a plus</li></ul>Please share your updated CV at +971 56 686 8740.Work Location: In person

Call Centre Agent/Transportation Coordinator

Penn State Health

<div></div><div><div>Penn State Health - Penn State Health Corporation
Location: US:PA: Hershey
 
Work Type: Full Time
 
FTE: 1.00
 
Shift: Day
 
Hours: 8:00a - 4:30p
 
Recruiter Contact: Nicole Cox at nlaverty@pennstatehealth.psu.edu
SUMMARY OF POSITION:
 
 
The Nurse Coordinator role is based in the Referral Center and serves as the first point of contact for reviewing incoming referrals across select specialties. The position is responsible for assessing referrals, determining urgency, and supporting scheduling teams by identifying appropriate timing and the most suitable physician for each patient.
 
 
To ensure strong clinical understanding and collaboration, the candidate will initially work onsite in the clinic alongside providers to learn specialty workflows and build relationships with key stakeholders. Upon successful completion of training and quality assurance benchmarks, the role will transition to a hybrid work model.
 
 
This position supports referral triage for Head and Neck Surgery, Benign Hematology, and Pediatric Orthopedics.
MINIMUM QUALIFICATION(S):
<ul><li>Three (3) years of nursing experience</li>
<li>Currently licensed to practice as a Registered Nurse by state of employment or holds a multistate RN license through the interstate Nurse Licensure Compact.</li>
</ul>WHY PENN STATE HEALTH?
Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community.
Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below:
<ul><li>Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton).</li>
<li>Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave.</li>
<li>Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection.</li>
<li>Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program.</li>
<li>Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.</li>
</ul>WHY PENN STATE HEALTH CORPORATION?
There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system.
Within Penn State Health&rsquo;s Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth. 
 
YOU TAKE CARE OF THEM. WE&rsquo;LL TAKE CARE OF YOU. State-of-the-art equipment, endless learning, and a culture of excellence &ndash; that&rsquo;s Penn State Health. But what makes our healthcare award-winning? That&rsquo;s all you.
This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities.
Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health&rsquo;s policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.
Union: Non Bargained</div></div><div></div>

RN Registered Nurse Coordinator - Corporate Call Center

Providence

<div>Description
We are hiring for multiple Senior Clinical Research Coordinator opportunities. This posting is for multiple openings of Senior Clinical Research Coordinator at Providence Sacred Heart Medical Center &amp; Children's Hospital in Spokane, WA.
Available Job Types: Full Time
Available Shifts: Day
Senior Clinical Research Coordinator at Providence Sacred Heart Medical Center &amp; Children's Hospital in Spokane, WA
The Senior Clinical Research Coordinator develops/maintains effective interpersonal relationships and demonstrates the ability to collaborate effectively with study investigators, physicians, and other healthcare professionals, supervisors, and co-workers to support research activities. Complies with the standards of &quot;Good Clinical Practices&quot; (CFR 21), Food and Drug Administration (FDA) guidelines, Institutional Review Board (IRB) regulatory guidelines, and ethical principles in implementing research studies. Exhibits behaviors that enhance professional performance and support the mission, vision, and values of Providence Sacred Heart Medical Center and Providence Medical Research Center.
Providence caregivers are not simply valued &ndash; they&rsquo;re invaluable. Join our team at Providence Sacred Heart Medical Center &amp; Children's Hospital and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Required Qualifications:
<ul><li>Bachelor's Degree in a related field or equivalent education/experience
</li><li>2 years of related experience or other equivalent combinations of education and/or experience
</li><li>In lieu of Bachelor's Degree and 2 years of experience, other equivalent combinations of education and/or experience
</li></ul>Preferred Qualifications:
<ul><li>Certification in Clinical Research within 2 years of hire
</li><li>National Provider BLS - American Heart Association within 6 months (180 days) of hire
</li><li>2 years of clinical trials or clinical research studies experience
</li></ul>Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
About Providence
At Providence, our strength lies in Our Promise of &ldquo;Know me, care for me, ease my way.&rdquo; Working at our family of organizations means that regardless of your role, we&rsquo;ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Requsition ID: 439950
 
Company: Providence Jobs
 
Job Category: Research
 
Job Function: Clinical Support
 
Job Schedule:
 
Job Shift: Multiple shifts available
 
Career Track: Clinical Support
 
Department: 3040 WA PSHMC SPON PROJ ADMIN
 
Address: WA Spokane 101 W 8th Ave
 
Work Location: Sacred Heart Medical Center-Spokane
 
Workplace Type: On-site
 
Pay Range: $31.73 - $49.27
 
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.</div>

Senior Clinical Research Coordinator

Search 4847+ Call center coordinator jobs near you this June. New roles added regularly across leading industries. Apply today.