call center coordinator

OCLI Vision

<div>
 <strong>
  PATIENT CALL CENTER COORDINATOR -
 </strong>
 <strong>
  IN-OFFICE POSITION
  <br/>
  <br/>
 </strong>
 <strong>
  Who We&rsquo;re Looking For
  <br/>
  <br/>
 </strong>
 Spectrum Vision Partners (&ldquo;SVP&rdquo;) and OCLI Vision (&ldquo;OCLI&rdquo;) work together to provide world class eye care to our patients to improve lives. SVP, the management services team, supports OCLI vision, one of the largest multi-specialty ophthalmology networks in the U.S.
 <br/>
 <br/>
 Our unique model and collaborative culture differentiate us in the marketplace and in our service to our patients. We build our culture one hire at a time, and we focus on building great teams and keeping our employees happy.
 <br/>
 <br/>
 We promote from within and offer medical, dental and vision coverage with a matching 401K and generous PTO!
 <br/>
 <br/>
 <strong>
  THE OPPORTUNITY AT HAND
  <br/>
  <br/>
 </strong>
 We&rsquo;re looking for passionate and emp
 <br/>
 <br/>
 athetic people to join our Call center. Our Techs are responsible for all the pre-exam elements of the patient visit. This includes gathering and documenting patient information and history and conducting routine and ancillary patient testing. You&rsquo;ll play a vital role in the patients experience with OCLI and in helping our Dr&rsquo;s to diagnose and treat eye disorders.
 <br/>
 <br/>
 <strong>
  OUR EXPECTATIONS OF YOU
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides the highest level of customer service patents and incoming callers via telephone &squf; Answer incoming calls in a friendly, courteous, professional &amp; positive manner, while delivering exceptional, individualized customer service to our patients requesting to schedule or reschedule an appointment
  </li>
  <li>
   Maintain accurate records by verifying/obtaining patient demographic &amp; insurance information and entering into the practice management system
  </li>
  <li>
   Forward calls to appropriate practice/department for additional follow-up, information or resolution
  </li>
  <li>
   Document and enter messages into practice management system and distribute to appropriate practice/department with proper information conveyed in an efficient manner
  </li>
  <li>
   Answer inquiries by researching, locating, and providing relevant information
  </li>
  <li>
   Maintain patient privacy by adhering to all applicable HIPAA regulations
  </li>
  <li>
   Promptly address inbound email inquiries and requests from patients and others regarding services and information about OCLI as assigned by manager
  </li>
  <li>
   Handle making outbound calls to schedule patients upon request
  </li>
  <li>
   Work collaboratively &amp; courteously with all other departments to ensure a positive patient experience &squf; Perform various administrative functions and other duties/projects as assigned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You'll Need To Succeed
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous customer service experience&ndash; Able to manage difficult or emotional customer situations
  </li>
  <li>
   You are able to focus on solving conflict, not blaming and maintain confidentiality
  </li>
  <li>
   Must be proficient in relevant computer applications (MS Word, Excel, PowerPoint, Google Suite, etc.) as well as data entry/typing &amp; computerized scheduling systems (EMR/EHR)
  </li>
  <li>
   Prior inbound/outbound call center and telephone experience preferred
  </li>
  <li>
   High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience
  </li>
  <li>
   Experience working with the public &amp; demonstrate strong communication &amp; customer service skills. Previous medical practice experience and/or a general knowledge of current ophthalmology practices, concepts and procedures is preferred.
  </li>
  <li>
   Ability to work in-office 5 days a week
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 Our globally recognized healthcare team is comprised of some of the top minds in ocular medicine. Our senior management team has a combined 200 years of eye industry experience collaborating with some of the most recognized practices in the nation. While our providers have the expertise to diagnose and treat complex ocular, oculoplastic, and retinal conditions, we&rsquo;re also uniquely qualified to provide care for our patients from childhood though adulthood. We build relationships with our patients that last a lifetime.
 <br/>
 <br/>
 With nearly 1,400 employees, we support over 50 clinic locations, five state-licensed ambulatory surgery centers, and over 110 surgeons, doctors, and other medical professionals. Our brands include OCLI Vision, Island Eye Surgi-center, New Vision Cataract Center, AIO, and others.
 <br/>
 <br/>
 At Spectrum Vision Partners we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.
</div>


Patient Call Center Coordinator

Pilot Flying J

<div><b>Company Description</b><p><br>
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.</p><p>
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.</p><p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state, or local law.</p><p>
Military encouraged to apply.</p><b><br>
Job Description</b><p><br>
Are you great with troubleshooting and problem solving? Do you have excellent customer service skills? Do you thrive when getting to make a difference? This is the position for you!</p><p>
What you will do:</p><p>
The purpose of this job is to provide troubleshooting support and repair coordination for routine facility-related issues at travel center locations.</p><p>
1. Liaise with store employees and vendors to ensure timely repair of facility issues at company sites in a cost effective manner</p><p>
2. Compile and evaluate information about each facility repair issue to determine whether repair or replacement, based upon cost parameters, is the most appropriate and cost-effective solution</p><p>
3. Calculate total job costs; manage the work order process to include creating purchase orders (P.O.), dispatching vendors, and approving work orders and cost revisions within authorized financial limits</p><p>
4. Determine the most cost-effective means of sourcing parts and equipment</p><p>
5. Coordinate with PFJ Regional Maintenance Technician and Service Technician dispatch teams to resolve issues in-house and minimize downtime and costs</p><p>
6. Develop and maintain relationships with vendors to ensure competitive pricing and quality services</p><p>
7. Provide training on basic facility maintenance procedures to store personnel using videos and other training materials</p><p>
8. Model behaviors that support the company&rsquo;s common purpose; ensure guests and team members are supported at the highest level</p><p>
9. Ensure all activities are in compliance with rules, regulations, policies, and procedures</p><b><br>
Qualifications</b><br>
<ul><li>
High school diploma or equivalent certificate required</li><li>
Associate or Bachelor&rsquo;s degree in business or related field preferred</li><li>
Minimum one year&rsquo;s experience in retail facility support preferred</li><li>
Basic Microsoft Office skills with intermediate skills in Excel</li><li>
Basic knowledge of building systems (e.g., HVAC, fire systems, plumbing, electrical)</li><li>
Basic knowledge of facility management and Energy Management Systems (EMS)</li><li>
Strong written and verbal communication skills</li><li>
Ability to provide excellent customer service and follow-up</li><li>
Strong attention to detail, organization and follow-up</li><li>
Ability to prioritize, multitask and work in a fast-paced, dynamic environment</li><li>
Ability to analyze and make decisions</li><li>
Ability to collaborate with other team members and departments</li><li>
General office work requiring sitting or standing for long periods of time</li><li>
This position requires candidates to be legally authorized to work in the United States without employer sponsorship</li></ul><br>
<b>
Additional Information</b><br>
<ul><li>
Nation-wide Medical Plan/Dental/Vision</li><li>
Flexible Spending Accounts</li><li>
Weekly pay</li><li>
401K match</li><li>
Tuition Assistance</li><li>
Adoption Assistance</li><li>
PTO</li><li>
Fuel Discount</li></ul></div>

Maintenance Call Center Coordinator

Dar Al Shifa Hospital

<div></div><div><div><div><div><div><div><b>Purpose and Scope of the Job</b></div></div></div><div></div><div><br>
<div>
<p>The Call Center Coordinator is responsible for promoting and coordinating the hospital&rsquo;s Delivery Party Reception Services, which include food packages, floral arrangements, celebration services, and salon bookings. In addition, the coordinator provides administrative and client-support assistance to the Shifa Lite Dietitians, helping facilitate client menu selections and ensuring smooth communication between the nutrition team and clients.</p>
<p>
This role requires excellent customer service, organization, and coordination skills, reflecting the hospital&rsquo;s high hospitality standards.</p></div></div><p></p><div><br>
<div>
<div><b>Main Duties and Responsibilities/Performance Standards</b></div></div></div><div><br>
<div>
<p><b>1.Delivery Party Reception Promotion &amp; Customer Engagement</b></p>
<ul>
<li>Conduct outbound calls to promote <b>Delivery Party Reception packages</b>, including food bundles, flower arrangements, and celebration services.</li>
<li>Provide clients with clear explanations of package details, pricing, and customization options.</li>
<li>Handle inbound calls and inquiries related to reception services with a welcoming and professional tone.</li></ul></div><br>
</div><br>
<div><div><p><b>2. Booking &amp; Service Coordination</b></p>
<ul>
<li>Process and confirm bookings for:
</li><li><ul><li>Delivery Party Reception packages</li>
<li>Flower and gift services</li>
<li>Salon appointments for new mothers</li>
</ul></li><li>Coordinate booking details with the Snr. Hospitality Supervisor in-charge.</li>
<li>Ensure all booking information is accurately recorded and communicated to relevant teams.</li></ul></div><br>
</div><br>
<div><div><p><b>3. Shifa Lite Support (Dietitian Assistance)</b></p>
<ul><li>Assist Shifa Lite dietitians by gathering client preferences for meal plans and entering selections into the system.</li></ul>
<ul><li>Help clients understand available menu options without providing dietary advice.</li></ul>
<ul><li>Support dietitians by organizing menu schedules, updating client records, and ensuring timely submission of weekly menu choices.</li></ul>
<ul><li>Follow up with clients to confirm menu selections or clarify preferences as instructed by the dietitians.</li></ul><br>
<p></p>
<p><b>
4. Customer Service Excellence</b></p>
<ul><li>Deliver a high standard of service that reflects the hospital&rsquo;s welcoming culture.</li></ul>
<ul><li>Maintain a friendly, professional tone in all client interactions.</li></ul>
<ul><li>Manage concerns or requests and escalate when required.</li></ul></div></div><div><br>
<div>
<p><b>5. Documentation &amp; Reporting</b></p>
<ul>
<li>Maintain accurate logs of calls, bookings, menu selections, and service requests.</li>
<li>Prepare weekly and monthly reports for:
<ul><li>Reception service bookings</li>
<li>Client inquiries and call activity</li>
<li>Shifa Lite menu submission follow-ups</li>
</ul></li><li>Track conversion rates and service utilization.</li></ul></div></div><p></p><div><br>
<div>
<p><b>Qualifications &amp; Requirements</b></p></div></div><div><br>
<div>
<ul><li>Diploma or Bachelor&rsquo;s degree in Hospitality, Business Administration, or related field (preferred).</li></ul>
<ul><li>Experience in call centers, hospitality, or customer service.</li></ul>
<ul><li>Excellent communication and telephone etiquette.</li></ul>
<ul><li>Strong organizational skills and attention to detail.</li></ul>
<ul><li>Ability to multitask and manage time effectively.</li></ul>
<ul><li>Proficiency in MS Office and basic booking/CRM systems.</li></ul>
<ul><li>Ability to work collaboratively with clinical and non-clinical teams.</li></ul></div></div><div><br>
<div>
<p><b>Key Competencies</b></p></div></div><div><br>
<div>
<ul><li>Customer-focused attitude</li></ul>
<ul><li>Strong communication and interpersonal skills</li></ul>
<ul><li>Professionalism and patience</li></ul>
<ul><li>Attention to detail</li></ul>
<ul><li>Team collaboration</li></ul>
<ul><li>Positive and service driven mindset</li></ul></div></div><br>
</div>
</div><p></p><div><div><div><div><p><b>Management Responsibilities</b></p></div></div><div></div><div><br>
<div>
<ul><li>Record and filing of all the support service-related documents.</li>
<li>Create maintenance notification in SAP and follow up.</li>
<li>Follow up on support services related purchasing request.</li>
<li>Managing the real time room status update on SAP</li></ul></div><br>
</div><br>
<div><div><p><b>Development and Planning</b></p></div></div><div></div><div><div><br>
<p>
Attend department trainings and staff development programs</p></div></div><div><br>
<div>
<div><b>Qualifications, Competences and Skills</b></div></div></div><div><br>
<div>
<div><b><i>Education</i></b></div></div></div><div></div><div><div><br>
<div>
Bachelor&rsquo;s degree or Diploma in Hotel management or other<br>
</div></div></div><br>
<div><div><div><b><i>Experience</i></b></div></div></div><div></div><div><div><br>
<div>
Minimum 1 years&rsquo; experience in Hospitality service &amp; or other customer service<br>
</div></div></div><br>
<div><div><div><b><i>Licensure</i></b></div></div></div><div></div><div><div><br>
<div>
Not Applicable</div></div></div><div><br>
<div>
<div><b><i>Language</i></b></div></div></div><div></div><div><br>
<div>
<ul><li>English and Arabic</li>
<li>Write routine reports, correspondence, summaries, and reports in English using prescribed format.</li>
<li>Ability to speak effectively in English before groups such as customers or employees</li></ul></div><br>
</div><br>
<div><div><div><b><i>Computer Proficiency</i></b></div></div></div><div></div><div><div><br>
<div>
Good Knowledge of Ms Office &amp; Hospital operating systems</div></div></div><div><br>
<div>
<div><b><i>Performance Competencies</i></b></div></div></div><div><br>
<div>
<div>1</div></div><div><br>
<p>
Good language skill, ability to read and write.</p></div></div><div><br>
<div>
<div>2</div></div><div><br>
<p>
Positive approach to the customer service.</p></div></div><div><br>
<div>
<div>3</div></div><div><br>
<p>
Follow the polite and courteous telephone manner.</p></div></div><div><br>
<div>
<div>4</div></div><div><br>
<div>
Should be active and show the initiative.</div></div></div><div><br>
<div>
<div><b><i>Principle Working Relationships and Remarks</i></b></div></div></div><div><br>
<div>
<div>1</div></div><div><br>
<div>
Housekeeping<br>
</div></div></div><br>
<div><div><div>2</div></div><div><br>
<div>
Dietary department</div></div></div><div><br>
<div>
<div>3</div></div><div><br>
<div>
Customer service department<br>
</div></div></div><br>
<div><div><div>4</div></div><div><br>
<div>
Nursing</div></div></div><div><br>
<div>
<div>5</div></div><div><br>
<div>
Maintenance</div></div></div><div><br>
<div>
<div>6</div></div><div><br>
<div>
Marketing<br>
</div></div></div><br>
<div><div><div>7</div></div><div><br>
<div>
Purchasing</div></div></div></div></div></div><p></p>

Call Center Coordinator - Shifa Lite & Events

Al MOOSA GROUP

<p><b>Job Description</b></p><p><b>Main Tasks and Responsibilities:</b></p><p>1. Answer inbound calls in a timely and friendly manner from tenants</p><p>2. Evaluate problems and complaints of the tenants and enter in the system (AMFM)</p><p>3. Assign complaints/work to the technician via work orders</p><p>4. Route calls to other team members whenever needed</p><p>5. Make relevant notes from customer interactions</p><p>6. Arrange vehicle and materials when needed</p><p>7. Complete call logs and reports</p><p>8. Maintain attendance sheets</p><p>9. Prepare daily work distribution chart</p><p>10. Raising martial requisitions</p><p>11. Purchasing any equipment, tools, or materials that may be required</p><p>12. Manage &amp; update customer databases</p><p>13. Follow-up on customer calls</p><p>14. Developing maintenance plans and implementing them.</p><p>15. Ensuring quality control standards are consistently met.</p><p>16. Keeping track of supply and material inventories.</p><p>17. Verifying and registering overtime of staff</p><p>18. Updating maintenance logs for all machinery</p><p>19. Establishing protocols for non-mechanical maintenance</p><p>20. Ensuring basic tools and machinery are in working order by performing regular inspections</p><p>21. Assessing procedures and making recommendations for improvement.</p><p>22. Performs any other functions related to the job scope, the management deem necessary as designated.</p><p><b>Required Knowledge, Skills, Abilities (and/or Other Attributes):</b></p><p>1. Bachelor&rsquo;s degree or Diploma holder</p><p>2. With very good knowledge in Customer Service.</p><p>3. Preferably with considerable experience working in the UAE being well versed with Facility Maintenance.</p><p>4. Good facility of Language (English) and communication skills.</p><p>5. Open to all Nationalities.</p><p>Job Type: Full-time</p><p>Pay: AED3,000.00 - AED3,500.00 per month</p><p>Work Location: In person</p>

Call Center Coordinator - Facility Managment

Baptist Health System, Inc.

<div><p>About Baptist Health<br>
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as &ldquo;most preferred&rdquo; for more than 30 years. We&rsquo;re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.</p><p></p><ul><li><b>Up to $1,000 Sign-On Bonus</b></li></ul><p></p><p><b>
Baptist is currently hiring for a Part-Time Days Referrals Coordinator to join our Total Access Program </b><b>Department at our Baptist IT Center in the Jacksonville, FL area.</b></p><p></p><p><b>
Shift Details: 12 hour day shift (7:00 AM to 7:00 PM) Saturdays and Sundays (weekend shift coverage)</b></p><p></p><p>
Patient Access Services interacts with staff, patients, internal departments, physician practices and insurance companies to obtain maximum reimbursement through established authorization for advanced imaging procedures and order entry. The referral coordinator is responsible for insurance eligibility and obtaining advanced imaging authorizations for BPC, BPE, Baptist Specialty Offices and Imaging. Must meet performance expectations, including but not limited to authorization productivity, 3 accounts/hour. Skills required; multi-tasking; highly organized, detail oriented with the ability to prioritize workload and teamwork distribution in a call center environment.</p><p></p><p>
As a Referrals Coordinator, you will be responsible for:</p><ul><li>
Providing referral assistance to physicians, patients, and insurance companies.</li><li>
Scheduling appointments, obtain authorizations, and collect patient responsibilities at the time of scheduling.</li><li>
Accurately completing verification of insurance benefits and authorizations using online tools and/or direct contact with insurance carrier.</li></ul><p></p><p>
This Referral Coordinator will be located at Southbank Plaza. If you are interested in this Part-Time weekend shift opportunity, please apply now</p><p></p><p><b>
Education &amp; Credential Requirements:</b></p><ul><li>
High school diploma (or higher) Required</li></ul><p></p><p>
Primary Location:</p><p></p>
IT Building - Beach Blvd</div>

Referral Coordinator, Total Access Program, Part-Time, Baptist Southbank

Sheba Tour

<div>
 <strong>
  Job Description
 </strong>
 <p>
  <br/>
 </p>
 <p>
  Sheba Tours is seeking a dedicated and customer-focused
  <strong>
   Support Coordinator
  </strong>
  to manage customer interactions. This role is essential in delivering a smooth, professional, and supportive customer experience within the tourism sector.
 </p>
 <p>
  You will be responsible for handling inquiries, providing accurate information, and ensuring all customer interactions reflect the company&rsquo;s high service standards.
 </p>
 <p>
  <br/>
 </p>
 <strong>
  Key Responsibilities
 </strong>
 <ul>
  <li>
   Handle incoming calls professionally and route them when needed
  </li>
  <li>
   Manage live chat and respond to customer inquiries promptly
  </li>
  <li>
   Provide accurate information about services, offers, and procedures
  </li>
  <li>
   Log customer interactions, requests, and complaints
  </li>
  <li>
   Follow up with internal teams to ensure issue resolution
  </li>
  <li>
   Maintain a professional and friendly tone at all times
  </li>
  <li>
   Update customer data, call logs, and chat records
  </li>
  <li>
   Escalate urgent or complex issues when necessary
  </li>
  <li>
   Commit to scheduled shifts and attendance
  </li>
  <li>
   Support customer experience improvements through daily reporting
  </li>
 </ul>
 <strong>
  Requirements
 </strong>
 <ul>
  <li>
   Strong English communication skills (spoken &amp; written)
  </li>
  <li>
   Previous experience in customer service, call center, or front office is a plus
  </li>
  <li>
   Customer-oriented mindset with professional attitude
  </li>
  <li>
   Ability to multitask and work under pressure
  </li>
  <li>
   Good computer skills and typing speed
  </li>
  <li>
   Reliable and committed to shift schedules
  </li>
 </ul>
 <p>
  &nbsp;
 </p>
 <strong>
  Compensation &amp; Benefits
 </strong>
 <ul>
  <li>
   Salary:
   <strong>
    15,000 EGP Net
   </strong>
  </li>
  <li>
   Stable full-time role
  </li>
  <li>
   Growth opportunity within the tourism industry
  </li>
 </ul>
 <strong>
  How to Apply
 </strong>
 <ul>
  <li>
   Send your CV via WhatsApp:
   <strong>
    01152152884
   </strong>
  </li>
  <li>
   Or email:
   <strong>
    a.sorror@shebatour.com
   </strong>
  </li>
  <li>
   Please mention
   <strong>
    &ldquo;Support Coordinator &ndash; Calls &amp; Chat&rdquo;
   </strong>
   in the subject line
  </li>
 </ul>
 <p>
  <br/>
 </p>
</div>


Support Coordinator – Calls & Chat (Tourism Industry)

Community Hospice and Palliative Care

The Board and executive leadership of Community Hospice & Palliative Care formed Alivia Care Inc. in 2020 with the strategic intent to provide a structure in support of the expanded mission and vision of Community Hospice & Palliative Care and prepare it to respond to changes in care delivery and reimbursement for patients living with advanced or chronic illnesses. The structure of Alivia Care was also designed to support additional programs and services beyond hospice care that will fulfill its goal of serving more people in more places, in order to help them live better with advancing illness.
<br><br>
Under the direction of the Care Navigation Center Manager, the Care Navigation Coordinator provides support guiding incoming Community Hospice and Palliative Care, PACE and Home health referrals to the appropriate personnel or other healthcare resource.
<br>S/he completes the referral intake process via telephonic and non-telephonic communications, including but not limited to areas such as insurance verification, scheduling patient and personnel assessments, providing patient and affiliated family members with requested information, and conducting routine follow up check-ins with patients and referral sources ensuring seamless patient admissions to services.
<br><br>
Position Details
<br><ul>
<li>Work Location In-office position located at 4266 Sunbeam Road, Jacksonville FL. No work from home available at this time.</li>
<li>Days/Hours: Varies; Call Center is open 365 days a year with operational hours between 8:00am - 7:00pm.</li>
<li>Compensation: $19.00 hour; full benefits package including 23 days PTO annual</li>
<li>Advancement: Opportunities for advancement within the department</li>
</ul>
Position Responsibilities
<br><ul>
<li>Serves as primary contact for inbound/outbound customer service.</li>
<li>Provides customer support by phone, fax, or email, to internal and external customers.</li>
<li>Provides backup support for incoming calls from all lines of business for Alivia Care.</li>
<li>Appropriately documents phone calls, faxes, portals, medical records and e-mails.</li>
<li>Facilitates referrals with a high level of customer service and maximizing productivity.</li>
<li>Responds to various types of service inquiries including: hospice, palliative, PACE and home health services and follows up with potential patients/families in a polite and courteous manner.</li>
<li>Coordinates the initiation of Hospice services with peers in the Admissions Team, as well as Physicians, Community Agencies, Assisted Living Facilities, Long Term Care Facilities and hospitals, in addition to patients/families/caregivers.</li>
<li>Provides excellent customer service and maintains an amicable and professional working relationship with referral sources and partners.</li>
<li>Approaches every referral with the goal of setting an assessment on the same day, schedules assessment visits in a timely and cost-effective manner.</li>
<li>Inputs data into the appropriate Electronic Medical Record (EMR) and system. Also relays accurate referral information to appropriate personnel.</li>
<li>Takes ownership of all aspects for referrals and follows up on pending referrals to ensure speed to care.</li>
<li>Provides Explanation of Services to patients and families either over the phone or face to face.</li>
<li>Processes referrals with accuracy and in a timely manner.</li>
<li>Seeks direction from a licensed Nurse when handling complex patient cases that require nursing knowledge of hospice eligibility, including, but not limited to, patients transferring to Community Hospice from out of our service area.</li>
<li>Maintains a high level of confidentiality of all patient data as outlined in the Health Insurance Portability and Accountability Act (HIPAA).</li>
<li>Meets the standards of the job, such as productivity, accuracy, quality standards, adherence to schedule, and average handling time.</li>
<li>Ability to work overtime and weekends as needed.</li>
<li>Other duties as assigned.</li>
</ul>
Education & Experience
<br>Any combination of education and/or experience that would provide the required skill and knowledge for successful performance would be acceptable. Typical qualifications would be equivalent to:
<br><ul>
<li>High school diploma, minimum</li>
<li>Medical degree certificate, example CNA, Medical Coding, etc. or AA degree or higher preferred.</li>
</ul>
Desired Knowledge/Skills/Abilities
<br><ul>
<li>5+ years customer service experience</li>
<li>5+ years in a call center environment</li>
<li>Preferred experience in a health care environment</li>
<li>Intermediate computer skills, intermediate typing, and data entry; Excellent time management and organizational skills</li>
</ul>
<b>Alert:</b> We are aware of fraudulent communications impersonating our recruiting team. All legitimate employment communications will come from an official company email address (e.g., firstname.lastname@aliviacare.com), and we will never request personal or banking information during the interview process. If you receive such communication, please advise us at HumanResources@AliviaCare.com.
<br>ADA Statement / Disclaimer
<br>Alivia Care, Inc., including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at humanresources@aliviacare.com.
<br>We participate in E-Verify to confirm the employment eligibility of all newly hired employees.
<br>Where applicable, and as required by law, employment with Alivia Care may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse. More information about the Clearinghouse, including positions that require screening, can be found here: https://info.flclearinghouse.com.
<br>Equal Opportunity Employer

Care Navigation Coordinator | Call Center

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