call center coordinator

OCLI Vision

<div>
 
 PATIENT CALL CENTER COORDINATOR -
 
 
 IN-OFFICE POSITION
 
 
 
 
 Who We&rsquo;re Looking For
 
 
 
 Spectrum Vision Partners (&ldquo;SVP&rdquo;) and OCLI Vision (&ldquo;OCLI&rdquo;) work together to provide world class eye care to our patients to improve lives. SVP, the management services team, supports OCLI vision, one of the largest multi-specialty ophthalmology networks in the U.S.
 
 
 Our unique model and collaborative culture differentiate us in the marketplace and in our service to our patients. We build our culture one hire at a time, and we focus on building great teams and keeping our employees happy.
 
 
 We promote from within and offer medical, dental and vision coverage with a matching 401K and generous PTO!
 
 
 
 THE OPPORTUNITY AT HAND
 
 
 
 We&rsquo;re looking for passionate and emp
 
 
 athetic people to join our Call center. Our Techs are responsible for all the pre-exam elements of the patient visit. This includes gathering and documenting patient information and history and conducting routine and ancillary patient testing. You&rsquo;ll play a vital role in the patients experience with OCLI and in helping our Dr&rsquo;s to diagnose and treat eye disorders.
 
 
 
 OUR EXPECTATIONS OF YOU
 
 
 
 <ul>
 <li>
 Provides the highest level of customer service patents and incoming callers via telephone &squf; Answer incoming calls in a friendly, courteous, professional &amp; positive manner, while delivering exceptional, individualized customer service to our patients requesting to schedule or reschedule an appointment
 </li>
 <li>
 Maintain accurate records by verifying/obtaining patient demographic &amp; insurance information and entering into the practice management system
 </li>
 <li>
 Forward calls to appropriate practice/department for additional follow-up, information or resolution
 </li>
 <li>
 Document and enter messages into practice management system and distribute to appropriate practice/department with proper information conveyed in an efficient manner
 </li>
 <li>
 Answer inquiries by researching, locating, and providing relevant information
 </li>
 <li>
 Maintain patient privacy by adhering to all applicable HIPAA regulations
 </li>
 <li>
 Promptly address inbound email inquiries and requests from patients and others regarding services and information about OCLI as assigned by manager
 </li>
 <li>
 Handle making outbound calls to schedule patients upon request
 </li>
 <li>
 Work collaboratively &amp; courteously with all other departments to ensure a positive patient experience &squf; Perform various administrative functions and other duties/projects as assigned
 
 
 </li>
 </ul>
 
 What You'll Need To Succeed
 
 
 
 <ul>
 <li>
 Previous customer service experience&ndash; Able to manage difficult or emotional customer situations
 </li>
 <li>
 You are able to focus on solving conflict, not blaming and maintain confidentiality
 </li>
 <li>
 Must be proficient in relevant computer applications (MS Word, Excel, PowerPoint, Google Suite, etc.) as well as data entry/typing &amp; computerized scheduling systems (EMR/EHR)
 </li>
 <li>
 Prior inbound/outbound call center and telephone experience preferred
 </li>
 <li>
 High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience
 </li>
 <li>
 Experience working with the public &amp; demonstrate strong communication &amp; customer service skills. Previous medical practice experience and/or a general knowledge of current ophthalmology practices, concepts and procedures is preferred.
 </li>
 <li>
 Ability to work in-office 5 days a week
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 Our globally recognized healthcare team is comprised of some of the top minds in ocular medicine. Our senior management team has a combined 200 years of eye industry experience collaborating with some of the most recognized practices in the nation. While our providers have the expertise to diagnose and treat complex ocular, oculoplastic, and retinal conditions, we&rsquo;re also uniquely qualified to provide care for our patients from childhood though adulthood. We build relationships with our patients that last a lifetime.
 
 
 With nearly 1,400 employees, we support over 50 clinic locations, five state-licensed ambulatory surgery centers, and over 110 surgeons, doctors, and other medical professionals. Our brands include OCLI Vision, Island Eye Surgi-center, New Vision Cataract Center, AIO, and others.
 
 
 At Spectrum Vision Partners we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.
</div>

Patient Call Center Coordinator

Dar Al Shifa Hospital

<div>Purpose and Scope of the Job

The Call Center Coordinator is responsible for promoting and coordinating the hospital&rsquo;s Delivery Party Reception Services, which include food packages, floral arrangements, celebration services, and salon bookings. In addition, the coordinator provides administrative and client-support assistance to the Shifa Lite Dietitians, helping facilitate client menu selections and ensuring smooth communication between the nutrition team and clients. This role requires excellent customer service, organization, and coordination skills, reflecting the hospital&rsquo;s high hospitality standards. 


Main Duties and Responsibilities/Performance Standards
<div>
<ul><li>Delivery Party Reception Promotion &amp; Customer Engagement</li></ul>
</div><ul><li>Conduct outbound calls to promote Delivery Party Reception packages, including food bundles, flower arrangements, and celebration services.</li>
<li>Provide clients with clear explanations of package details, pricing, and customization options.</li>
<li>Handle inbound calls and inquiries related to reception services with a welcoming and professional tone.</li></ul> 

<div>
<ul><li>Booking &amp; Service Coordination</li></ul>
</div><ul><li>Process and confirm bookings for:</li>
<li>Delivery Party Reception packages</li>
<li>Flower and gift services</li>
<li>Salon appointments for new mothers</li>
<li>Coordinate booking details with the Snr. Hospitality Supervisor in-charge.</li>
<li>Ensure all booking information is accurately recorded and communicated to relevant teams.</li></ul> 

<div>
<ul><li>Shifa Lite Support (Dietitian Assistance)</li></ul>
</div><ul><li>Assist Shifa Lite dietitians by gathering client preferences for meal plans and entering selections into the system.</li>
<li>Help clients understand available menu options without providing dietary advice.</li>
<li>Support dietitians by organizing menu schedules, updating client records, and ensuring timely submission of weekly menu choices.</li>
<li>Follow up with clients to confirm menu selections or clarify preferences as instructed by the dietitians.</li></ul> 

<div>
<ul><li>Customer Service Excellence</li></ul>
</div><ul><li>Deliver a high standard of service that reflects the hospital&rsquo;s welcoming culture.</li>
<li>Maintain a friendly, professional tone in all client interactions.</li>
<li>Manage concerns or requests and escalate when required.</li></ul> 

<div>
<ul><li>Documentation &amp; Reporting</li></ul>
</div><ul><li>Maintain accurate logs of calls, bookings, menu selections, and service requests.</li>
<li>Prepare weekly and monthly reports for:</li>
</ul><ul><li><div><ul><li>Reception service bookings</li>
<li>Client inquiries and call activity</li>
<li>Shifa Lite menu submission follow-ups</li>
</ul></div></li></ul><ul><li>Track conversion rates and service utilization.</li></ul> 

<div>
<ul><li>Management Responsibilities</li></ul>
</div><ul><li>Record and filing of all the support service-related documents.</li>
<li>Create maintenance notification in SAP and follow up.</li>
<li>Follow up on support services related purchasing request.</li>
<li>Managing the real time room status update on SAP</li></ul> 

<div>
<ul><li>Development and Planning: Attend department trainings and staff development programs</li></ul></div> 


Qualifications, Competences and Skills

Education: Diploma or Bachelor&rsquo;s degree in Hospitality, Business Administration, or related field (preferred).

Experience:
<ul>
<li>Minimum 1 year of experience in call center, hospitality service &amp; other customer service.</li>
<li>Excellent communication and telephone etiquette.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Ability to multitask and manage time effectively.</li>
<li>Ability to work collaboratively with clinical and non-clinical teams.</li>
</ul>
Language:
<ul>
<li>English and Arabic</li>
<li>Write routine reports, correspondence, summaries, and reports in English using prescribed format.</li>
<li>Ability to speak effectively in English before groups such as customers or employees</li>
</ul>
Computer Proficiency:
<ul><li>Good Knowledge of Ms Office &amp; Hospital operating systems</li>
<li>Proficiency in MS Office and basic booking/CRM systems.</li></ul> 


Performance Competencies
<div>
<ul><li>Good language skills, ability to read and write.</li></ul>
<ul><li>Positive approach to customer service.</li></ul>
<ul><li>Follow polite and courteous telephone manners.</li></ul>
<ul><li>Should be active and show the initiative.</li></ul>
<ul><li>Customer-focused attitude</li></ul>
<ul><li>Strong communication and interpersonal skills</li></ul>
<ul><li>Professionalism and patience</li></ul>
<ul><li>Attention to detail</li></ul>
<ul><li>Team collaboration</li></ul>
<ul><li>Positive and service driven mindset</li></ul></div> 


Principle Working Relationships and Remarks
<div>
<ul><li>Housekeeping</li></ul>
<ul><li>Dietary department</li></ul>
<ul><li>Customer service department</li></ul>
<ul><li>Nursing</li></ul>
<ul><li>Maintenance</li></ul>
<ul><li>Marketing</li></ul>
<ul><li>Purchasing</li></ul></div></div>

Call Center Coordinator - Shifa Lite & Events (Female - Arab)

Community Hospice and Palliative Care

The Board and executive leadership of Community Hospice & Palliative Care formed Alivia Care Inc. in 2020 with the strategic intent to provide a structure in support of the expanded mission and vision of Community Hospice & Palliative Care and prepare it to respond to changes in care delivery and reimbursement for patients living with advanced or chronic illnesses. The structure of Alivia Care was also designed to support additional programs and services beyond hospice care that will fulfill its goal of serving more people in more places, in order to help them live better with advancing illness.
 
Under the direction of the Care Navigation Center Manager, the Care Navigation Coordinator provides support guiding incoming Community Hospice and Palliative Care, PACE and Home health referrals to the appropriate personnel or other healthcare resource.
 S/he completes the referral intake process via telephonic and non-telephonic communications, including but not limited to areas such as insurance verification, scheduling patient and personnel assessments, providing patient and affiliated family members with requested information, and conducting routine follow up check-ins with patients and referral sources ensuring seamless patient admissions to services.
 
Position Details
 <ul>
<li>Work Location In-office position located at 4266 Sunbeam Road, Jacksonville FL. No work from home available at this time.</li>
<li>Days/Hours: Varies; Call Center is open 365 days a year with operational hours between 8:00am - 7:00pm.</li>
<li>Compensation: $19.00 hour; full benefits package including 23 days PTO annual</li>
<li>Advancement: Opportunities for advancement within the department</li>
</ul>
Position Responsibilities
 <ul>
<li>Serves as primary contact for inbound/outbound customer service.</li>
<li>Provides customer support by phone, fax, or email, to internal and external customers.</li>
<li>Provides backup support for incoming calls from all lines of business for Alivia Care.</li>
<li>Appropriately documents phone calls, faxes, portals, medical records and e-mails.</li>
<li>Facilitates referrals with a high level of customer service and maximizing productivity.</li>
<li>Responds to various types of service inquiries including: hospice, palliative, PACE and home health services and follows up with potential patients/families in a polite and courteous manner.</li>
<li>Coordinates the initiation of Hospice services with peers in the Admissions Team, as well as Physicians, Community Agencies, Assisted Living Facilities, Long Term Care Facilities and hospitals, in addition to patients/families/caregivers.</li>
<li>Provides excellent customer service and maintains an amicable and professional working relationship with referral sources and partners.</li>
<li>Approaches every referral with the goal of setting an assessment on the same day, schedules assessment visits in a timely and cost-effective manner.</li>
<li>Inputs data into the appropriate Electronic Medical Record (EMR) and system. Also relays accurate referral information to appropriate personnel.</li>
<li>Takes ownership of all aspects for referrals and follows up on pending referrals to ensure speed to care.</li>
<li>Provides Explanation of Services to patients and families either over the phone or face to face.</li>
<li>Processes referrals with accuracy and in a timely manner.</li>
<li>Seeks direction from a licensed Nurse when handling complex patient cases that require nursing knowledge of hospice eligibility, including, but not limited to, patients transferring to Community Hospice from out of our service area.</li>
<li>Maintains a high level of confidentiality of all patient data as outlined in the Health Insurance Portability and Accountability Act (HIPAA).</li>
<li>Meets the standards of the job, such as productivity, accuracy, quality standards, adherence to schedule, and average handling time.</li>
<li>Ability to work overtime and weekends as needed.</li>
<li>Other duties as assigned.</li>
</ul>
Education & Experience
 Any combination of education and/or experience that would provide the required skill and knowledge for successful performance would be acceptable. Typical qualifications would be equivalent to:
 <ul>
<li>High school diploma, minimum</li>
<li>Medical degree certificate, example CNA, Medical Coding, etc. or AA degree or higher preferred.</li>
</ul>
Desired Knowledge/Skills/Abilities
 <ul>
<li>5+ years customer service experience</li>
<li>5+ years in a call center environment</li>
<li>Preferred experience in a health care environment</li>
<li>Intermediate computer skills, intermediate typing, and data entry; Excellent time management and organizational skills</li>
</ul>
Alert: We are aware of fraudulent communications impersonating our recruiting team. All legitimate employment communications will come from an official company email address (e.g., firstname.lastname@aliviacare.com), and we will never request personal or banking information during the interview process. If you receive such communication, please advise us at HumanResources@AliviaCare.com.
 ADA Statement / Disclaimer
 Alivia Care, Inc., including all of its subsidiaries and affiliated companies, is committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA), as amended. We provide reasonable accommodations to qualified individuals with disabilities to ensure equal access to employment opportunities and the ability to perform the essential functions of a position. If you require an accommodation to complete the application process, interview, or perform the essential functions of a role, please contact Human Resources at humanresources@aliviacare.com.
 We participate in E-Verify to confirm the employment eligibility of all newly hired employees.
 Where applicable, and as required by law, employment with Alivia Care may be contingent upon successful completion of a background screening initiated by the organization through the Florida Agency for Health Care Administration (AHCA) Background Screening Clearinghouse. More information about the Clearinghouse, including positions that require screening, can be found here: https://info.flclearinghouse.com.
 Equal Opportunity Employer

Care Navigation Coordinator | Call Center

Upperline Health

<div>ABOUT US

A Specialty Path to Good Health

Upperline Health Tennessee is the nation&rsquo;s largest provider dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of changing specialty care, Upperline Health delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.

Triage is temporary.

Treatment is transformative.

Upperline Health providers coordinate patients&rsquo; care among a team of specialists &ndash; physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients&rsquo; immediate and long-term health needs.

We put patients at the center of value-based care. 


BENEFITS

Comprehensive benefit options include medical, dental and vision, 401K and PTO. 


ABOUT THE CALL CENTER SCHEDULER

Upperline Health is looking for a professional and engaging Call Center Scheduler to answer a high volume of incoming phone calls and schedule new &amp; existing appointments for all Upperline Health clinic locations.

This position is remote based and available to candidates located in Alabama. 


WHAT YOU&rsquo;LL DO
<ul>
<li>Answer, orient, and greet patients over the phone in an enthusiastic manner - 100% of work time spent is answering calls and scheduling appointments</li>
<li>Determine appropriate clinic location and schedule patients into Vision system accordingly</li>
<li>Obtain required demographic, insurance, and eligibility information and accurately document in Vision system to ensure proper filing of claims</li>
<li>Verify if the patient&rsquo;s insurance requires a pre-certification and begin the referral process</li>
<li>Maintain professional working relationship with all contacts, both internal and external</li>
<li>Provide timely responses to all verbal and written inquiries regarding patient accounts</li>
<li>Respond to voicemails and online requests within 1 hour of the patients&rsquo; messages</li>
<li>Exhibit a patient demeanor and strong customer service attitude at all times</li>
</ul>
QUALIFICATIONS OF THE CALL CENTER SCHEDULER
<ul>
<li>High School graduate and formal training from a vocational school or equivalent</li>
<li>1+ years&rsquo; experience in a similar call center or centralized scheduling setting</li>
<li>Strong written and verbal communication skills</li>
<li>Ability to multi-task and work under deadlines with urgency</li>
<li>Knowledge of general medical terminology and managed care functions</li>
<li>Working knowledge of electronic health records (EHR), Vision system, &amp; MS Office (word, outlook, teams</li>
</ul>
COMPENSATION

Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience

Job Type: Full-time</div>

Call Center Scheduler

Bath Concepts Independent Dealers

<div>Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Call Center Lead-Setter who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work. 
Call Center Lead-Setter Qualifications:<ul><li>
High School diploma or equivalency (required)</li><li>
1 (+) year(s) of appointment setting and sales experience; proficiency in Microsoft Office 365 and various applications; knowledge of our brands; bilingual in Spanish (preferred)</li><li>
A passion for customer service and working as a team</li><li>
Efficient interpersonal communication, time management, and organizational skills</li><li>
Sound decision-making, problem-solving, and adaptability to challenges</li></ul>
Call Center Lead-Setter Responsibilities:<ul><li>
Participate in goal-setting meetings with management and team</li><li>
Operate a multi-line phone system and transfer call to the appropriate extension</li><li>
Review daily call cues to confirm appointments and leads</li><li>
Coordinate schedules for Remodel Design Associates and Solar Sales Advisors</li><li>
Provide front desk coverage for walk-in traffic and events as needed</li></ul>
Pay: $18.00-$20.00/hr. plus bonuses 
Benefits:<ul><li>
401(k) profit-sharing retirement plan</li><li>
Medical, dental, and vision insurance</li><li>
Paid time off</li><li>
Mileage reimbursement</li><li>
Employee discounts</li><li>
Referral programs</li></ul>
Schedule:<ul><li>
Full-time, 32-40 hours per week (on-site)</li><li>
.5-1-hour meal break, non-exempt</li><li>
Monday-Friday: 8:30pm-5:00pm</li><li>
Rotating Saturday and events: 9:30am-3:00pm</li></ul>
Application Question(s):<ul><li>
Are you able to pass a motor vehicle report, background check, and drug screening for illegal substances?</li><li>
Are you authorized to work in the U.S.?</li></ul>
If you feel you are the right fit for this position, apply here or in-person at our Design Center or Marketplace.
 
8uQtI0sNTO</div>

Call Center Representative

Campus USA Credit Union

<div>Hours for this position:
Monday - Friday: 9:45 AM - 6:15 PM
Saturday: 8:45 AM - 2:15 PM (1-2 per month)
Salary is based on experience; All experience must be clearly demonstrated on the application and must be verifiable<ul><li>
Call Center Agent 1 - Starting at $43,000</li><li>
Call Center Agent 2 - Starting at $49,600 *LENDING EXPERIENCE PREFERRED</li></ul>
Role
Assist members and potential members with phone requests by explaining products and services while also resolving inquiries and issues. A knowledgeable and effective communicator is essential to promote products and services that enhance the member's financial relationship with CAMPUS.
Essential Functions &amp; Responsibilities<ul><li>
Exemplifies the core values of CAMPUS while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality</li><li>
Assist members and potential members with their telephone requests. Answer questions about products and services, resolve problems within their authority, and refer issues beyond their authority to their supervisor along with their recommendations</li><li>
Handles the processing of loan applications for members, reviewing each request to ensure alignment with their financial needs. Identifies other lending products that could enhance their borrowing experience and provide greater financial flexibility</li><li>
Strive to meet established call volume, production, call review scores, and adherence goals</li><li>
Identify cross-sell opportunities and promote products and services to members</li><li>
Assure that appropriate records are maintained and required reports are prepared</li><li>
Performs other duties as assigned</li><li>
Adheres to and follows all governmental regulations and policies</li></ul>
Education<ul><li>
High School Diploma or GED</li></ul>
Experience
Call Center Agent 1<ul><li>
0 - 1 year of similar or related experience</li></ul>
Call Center Agent 2<ul><li>
1-3 years of prior call center experience and/or banking or credit union experience required. Lending experience preferred.
</li></ul>Other Skills
<ul><li>Attention to Detail</li><li>
Collaboration and Teamwork</li><li>
Communication</li><li>
Confidentiality and Discretion</li><li>
Conflict Resolution</li><li>
Cross-Selling</li><li>
Excellent Member Service</li><li>
Microsoft Office Products</li><li>
Problem Solving</li><li>
Product Knowledge</li><li>
Time Management and Organization</li></ul>
Full-Time Employee Benefits Package
Full-time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401(k) with up to a 5% company match, and Short &amp; Long Term Disability Insurance. CAMPUS USA also offers other benefits such as Tuition Reimbursement, Paid Parental Leave, and Employee Wellness Reimbursement. CAMPUS USA Credit Union strongly encourages health, well-being, and work-rest balance. We do everything we can to promote healthy, happy employees!
EOE/AA including Veterans and Disabled</div>

Call Center Agent - Ocala

State of South Carolina

<div><div><div><h2 class="jobSectionHeader">Job Responsibilities</h2></div>
<div>Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking a Clinical Counselor who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply.
This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Charleston Dorchester Mental Health Center, 2125 Charlie Hall Blvd, Charleston, SC 29414. 
 
Under limited supervision of the team leader, you will exercise independent judgment and discretion to answering incoming crisis calls and provide telephonic crisis intervention services, screening and consultation in a culturally competent manner. You will also be of support to other call takers during the assigned shift. 
Responsibilities for the Clinical Counselor:<ul><li>
Screen, assess, triage, and provide telephonic crisis intervention/de-escalation to individuals in crisis. Identify concerns with mental illness, developmental disabilities, and/or substance use and refer to the appropriate resource. Utilize assessment information and community resources to provide information and/or linkage and referral to services.</li><li>
Patch call to appropriate clinical staff in a timely manner based on geographic location and patient needs. Complete appropriate documentation in accordance with established policy, procedure, and QA guidelines of the agency.</li><li>
Shift leader for call center. Assist with guiding new and existing staff during assigned shifts. Troubleshoots issues/problem solves solutions to team issues. Provide guidance and resources to staff during shift. Act as a support to staff during shifts.</li><li>
Participate in assessment/community response staff meetings, individual supervision PRN, and daily call review.</li><li>
Comply with all applicable CDMHC/OMH policy, quality assurance, corporate compliance, and cultural competence policies, procedures, and regulations and all Federal and State laws as well as attend all training classified as mandatory by Federal and State regulations. Engage in additional trainings to maintain professional development.</li></ul></div>
<div><h2 class="jobSectionHeader">Minimum and Additional Requirements</h2></div>
<div><ul><li>A bachelor's degree in guidance, counseling, or the social sciences and professional experience in human services or social services programs.</li></ul>
Additional Requirements<ul><li>
Must be able to lift up to 20 lbs. and maybe responsible for day and night shifts.</li><li>
This position is a 24-hour program.</li><li>
The employee is required to have a serviceable personal vehicle and a valid SC driver's license</li></ul></div>
<div><h2 class="jobSectionHeader">Preferred Qualifications</h2></div>
<div><ul><li>A bachelor's or master's degree from an accredited program, university, or college in psychology, social work, counseling, marriage and family counseling, or other behavioral discipline deemed equivalent by SCOMH.</li></ul></div>
<div><h2 class="jobSectionHeader">Additional Comments</h2></div>
<div>Post hire, employees must:<ul><li>
Have working knowledge of mental health principles and practices.</li><li>
Have experience working and/or education in the mental health field.</li><li>
Have good listening skills, good writing skills, and the ability to multitask.</li><li>
Have working knowledge of basic health and welfare services provided by other agencies in the community.</li><li>
Be able to screen, assess and consult with callers.</li><li>
Have experience in the crisis continuum of care a plus.</li></ul> 

Available Shifts: 
8:00 am to 6:00 pm Sunday - Tuesday, 8:00 am to 5:30 pm Wednesday 
4:00 pm to 12:00 am Wednesday - Sunday 
 
The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.
Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.
The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees:<ul><li>
Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.</li><li>
15 days annual (vacation) leave per year</li><li>
15 days sick leave per year</li><li>
13 paid holidays</li><li>
Paid Parental Leave</li><li>
S.C. Deferred Compensation Program available (S.C. Deferred Compensation)</li><li>
Retirement benefit choices *<ul><li>
State Retirement Plan (SCRS)</li><li>
State Optional Retirement Program (State ORP)</li></ul></li></ul><ul><li>Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.</li></ul></div></div></div>

Counselor II / Mobile Crisis Call Center (Charleston)

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