call center coordinator

OCLI Vision

<div>
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  PATIENT CALL CENTER COORDINATOR -
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  IN-OFFICE POSITION
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 <strong>
  Who We&rsquo;re Looking For
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 Spectrum Vision Partners (&ldquo;SVP&rdquo;) and OCLI Vision (&ldquo;OCLI&rdquo;) work together to provide world class eye care to our patients to improve lives. SVP, the management services team, supports OCLI vision, one of the largest multi-specialty ophthalmology networks in the U.S.
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 Our unique model and collaborative culture differentiate us in the marketplace and in our service to our patients. We build our culture one hire at a time, and we focus on building great teams and keeping our employees happy.
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 We promote from within and offer medical, dental and vision coverage with a matching 401K and generous PTO!
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  THE OPPORTUNITY AT HAND
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 We&rsquo;re looking for passionate and emp
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 athetic people to join our Call center. Our Techs are responsible for all the pre-exam elements of the patient visit. This includes gathering and documenting patient information and history and conducting routine and ancillary patient testing. You&rsquo;ll play a vital role in the patients experience with OCLI and in helping our Dr&rsquo;s to diagnose and treat eye disorders.
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  OUR EXPECTATIONS OF YOU
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   Provides the highest level of customer service patents and incoming callers via telephone &squf; Answer incoming calls in a friendly, courteous, professional &amp; positive manner, while delivering exceptional, individualized customer service to our patients requesting to schedule or reschedule an appointment
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   Maintain accurate records by verifying/obtaining patient demographic &amp; insurance information and entering into the practice management system
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   Forward calls to appropriate practice/department for additional follow-up, information or resolution
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   Document and enter messages into practice management system and distribute to appropriate practice/department with proper information conveyed in an efficient manner
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   Answer inquiries by researching, locating, and providing relevant information
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   Maintain patient privacy by adhering to all applicable HIPAA regulations
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   Promptly address inbound email inquiries and requests from patients and others regarding services and information about OCLI as assigned by manager
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   Handle making outbound calls to schedule patients upon request
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   Work collaboratively &amp; courteously with all other departments to ensure a positive patient experience &squf; Perform various administrative functions and other duties/projects as assigned
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  What You'll Need To Succeed
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   Previous customer service experience&ndash; Able to manage difficult or emotional customer situations
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   You are able to focus on solving conflict, not blaming and maintain confidentiality
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   Must be proficient in relevant computer applications (MS Word, Excel, PowerPoint, Google Suite, etc.) as well as data entry/typing &amp; computerized scheduling systems (EMR/EHR)
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   Prior inbound/outbound call center and telephone experience preferred
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   High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience
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   Experience working with the public &amp; demonstrate strong communication &amp; customer service skills. Previous medical practice experience and/or a general knowledge of current ophthalmology practices, concepts and procedures is preferred.
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   Ability to work in-office 5 days a week
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  Who We Are
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 Our globally recognized healthcare team is comprised of some of the top minds in ocular medicine. Our senior management team has a combined 200 years of eye industry experience collaborating with some of the most recognized practices in the nation. While our providers have the expertise to diagnose and treat complex ocular, oculoplastic, and retinal conditions, we&rsquo;re also uniquely qualified to provide care for our patients from childhood though adulthood. We build relationships with our patients that last a lifetime.
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 With nearly 1,400 employees, we support over 50 clinic locations, five state-licensed ambulatory surgery centers, and over 110 surgeons, doctors, and other medical professionals. Our brands include OCLI Vision, Island Eye Surgi-center, New Vision Cataract Center, AIO, and others.
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 At Spectrum Vision Partners we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all of our team members to uphold these commitments.
</div>


Patient Call Center Coordinator

Institute of Royal Aesthetic Ply Clinic Co L.L.C

<p>We are looking for a professional and customer-focused <b>Call Center / Patient Coordinator</b> to join our aesthetic clinic in Dubai. The ideal candidate will manage patient inquiries, schedule appointments, and provide exceptional customer service to ensure a smooth and positive patient experience.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle incoming and outgoing calls, WhatsApp messages, and online inquiries from patients.</li><li>Schedule, confirm, and manage patient appointments efficiently.</li><li>Provide accurate information about aesthetic treatments, services, and clinic procedures.</li><li>Coordinate patient appointments with doctors and clinical staff.</li><li>Follow up with patients regarding appointments, treatments, and post-procedure care.</li><li>Maintain patient records and update information in the clinic management system.</li><li>Manage patient concerns or complaints in a professional and timely manner.</li><li>Support clinic promotions, campaigns, and marketing activities by contacting potential patients.</li><li>Ensure a high level of patient satisfaction and service quality.</li></ul><p><b>Qualifications &amp; Requirements:</b></p><ul><li>Minimum <b>2 years of experience in a call center or patient coordination role in the UAE (preferably in an aesthetic or medical clinic).</b></li><li>Excellent communication skills in <b>English</b> (Arabic or other languages is an advantage).</li><li>Strong customer service and interpersonal skills.</li><li>Ability to handle high call volumes and multitask in a fast-paced environment.</li><li>Familiarity with <b>aesthetic treatments and cosmetic procedures</b> is preferred.</li><li>Good computer skills and experience with CRM or clinic management systems.</li></ul><p><b>Skills:</b></p><ul><li>Strong communication and listening skills</li><li>Professional phone etiquette</li><li>Organizational and time-management skills</li><li>Ability to build rapport with patients</li></ul><p>Job Type: Full-time</p>

Call Center / Patient Coordinator – Aesthetic Clinic

Starkey

<div><p>At Audibel, a subsidiary of Starkey Hearing Technologies, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle.</p>
<p>
The Clinical Scheduling Coordinator is responsible for providing a high level of customer service via patient scheduling through the Customer Care Center. The coordinator is responsible for creating a positive first impression and providing a quality patient journey experience. This position will answer inbound calls, schedule hearing care appointments for our clinic network, and address customer concerns. The coordinator must possess the ability to work well as part of a team, being open-minded towards the ideas and views of leads, and providing and receiving feedback.</p>
<p><b>
Our Culture</b></p>
<ul>
<li>An experienced team built around a culture of professional growth and knowledge-sharing.</li>
<li>We celebrate innovation &ndash; providing our patients with the most innovative technology and the most effective hearing devices.</li>
<li>We serve with passion, purpose and excellence.</li>
<li>Total Team Approach &ndash; Our staff functions together as a cohesive group of hearing professionals.</li>
<li>We coordinate the individual expertise of all staff members to provide the best possible care for our patients.</li>
</ul>
<p><b>You Will</b></p>
<ul>
<li>Provide personalized customer service to all patients with an emphasis on scheduling hearing appointments.</li>
<li>Answer inbound calls as well as assist patients who have specific inquiries.</li>
<li>Effectively communicate the benefits of seeking provider care in the clinic.</li>
<li>Practice active listening to better serve patients.</li>
<li>Stay updated on all applicable aspects of hearing profession and gather, comprehend, and interpret basic patient information for marketing purposes.</li>
<li>Use sound judgment in managing difficult patient situations, respond promptly to the needs of the patient, and respond to requests for service/assistance.</li>
<li>Seek out improvement opportunity as well as promote</li>
<li>Update patient management software database with call notes, changes, and the status of each patient.</li>
</ul>
<p><b>Results &ndash; Performance Measures (How to Measure Success)</b></p>
<ul>
<li>Provide a quality Patient Journey Experience over the phone ensuring a consistent, timely, courteous and thorough resolution.</li>
<li>Strive to maintain at least an 85% appointment conversion rate.</li>
<li>Attend training on applicable patient management software.</li>
<li>Maintain professionalism with challenging patient interaction</li>
<li>Ensure data accuracy in patient management system regarding all call activity.</li>
<li>Ensure efficient use of wrap up time following each patient call.</li>
</ul>
<p><b>Minimum education, certification and experience requirements:</b></p>
<ul>
<li>High School degree required or equivalent work history.</li>
<li>Previous call center experience preferred.</li>
<li>Office/Administrative experience preferred.</li>
</ul>
<p><b>Knowledge, Skills &amp; Abilities</b></p>
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<li>Good computer skills and knowledge of Microsoft Office including Outlook and Excel.</li>
<li>Be adept in using search tools, browsers, and email features.</li>
<li>Familiarity with Microsoft Dynamics CRM.</li>
<li>Ability to organize and multitask between patients, phone, and computer.</li>
<li>Good problem-solving, analytical abilities, communication, organization, and interpersonal skills required.</li>
<li>Friendly, upbeat, and positive attitude as well as the ability to work as part of a team.</li>
<li>Demonstrated ability to follow instruction.</li>
<li>Excellent phone manner and professionalism.</li>
<li>Excellent written and verbal communication skills.</li>
<li>High level of motivation.</li>
</ul>
<p>____________________________________________________</p>
<p>
The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.</p>
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#LI-KS2</p></div>

Clinical Scheduling Coordinator

Porter Cares, Inc.

<div><h2 class="jobSectionHeader"><b>Porter is hiring for Call Center Scheduling Agents</b></h2>
<div><b>1099 Contractor</b></div>
<div><b>Work Location:</b> Pompano Beach, FL</div>
<div><b>Hourly: </b>$18.00</div>
<div><b>Incentive: </b>$4 for completed scheduled appointments</div>
<div><b>Schedule:</b> in office Monday - Friday, weekends as needed</div>
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<div>The Call Center Agent will serve as the coordinator for appointments between Porter&rsquo;s clinical staff and patients/health plan members. The Outreach Healthcare Scheduler is responsible for high volume outbound calls to schedule clinical appointments in the home or a facility. Ideal candidates will have the experience, drive, and compassion to manage multiple calls, cancelations, and last-minute conflicts while keeping the patient/member needs at the forefront of decision-making.</div>
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<h4 class="jobSectionHeader"><b>Key Responsibilities:</b></h4>
<ul><li>Proactively reach out to members over the phone to schedule telehealth and in-home visits with a Porter Provider</li></ul>
<ul><li>Add, cancel, or make changes to appointments in the organization's schedule</li></ul>
<ul><li>Resolve appointment conflicts for staff and customers or clients</li></ul>
<ul><li>Manage &amp; update customer CRM (Salesforce Service Cloud)</li></ul>
<ul><li>Boost member satisfaction and loyalty by providing a consistent excellent experience and striving to go above and beyond</li></ul>
<ul><li>Meet key performance indicators contributing to the success of Porter (something like this)</li></ul>
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<h4 class="jobSectionHeader"><b>What You'll Need Qualifications:
</b></h4><ul><li>High School Diploma</li><li>Experience in inside sales, cold calling, and outbound calls to customers and clients
</li><li>A dedicated work area established that is separated from other living areas and background noise, and ensures a professional work environment and patient information privacy
</li><li>A reliable, high-speed internet connection with an ethernet connection
</li><li>A strong sense of empathy, compassion, and friendliness (extroverted and people-oriented)
</li><li>Drive to go above and beyond to ensure that members/patients/caregivers feel genuinely supported and valued
</li><li>Exceptional communication skills, both written and oral, with the ability to assist others (customers and coworkers alike)
</li><li>Strong time management and organizational skills to juggle meetings and various administrative requirements while keeping member needs at the forefront
</li><li>Ability to work with the team to cover on-call and holiday schedules as needed
</li><li>Thrives in a fast-paced environment and in high volume outbound calls</li></ul>
<div>
<div><b>1099 Contractor</b></div>
<div><b>Work Location:</b> Pompano Beach, FL</div>
<div><b>Hourly: </b>$18.00</div>
<div><b>Incentive: </b>$4 for completed scheduled appointments</div>
<div><b>Schedule:</b> in office Monday - Friday, weekends as needed</div>
</div><h4 class="jobSectionHeader"><b>The Benefits of Working with Porter</b></h4>
<div>1099 Contractor there is an opportunity for growth in the company</div>
<div>Incentive Pay</div>
<div>Equipment Support</div>
<div>A fun team and special culture</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Call Center Scheduling Agent

Leslie's

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  DIVE IN TO A NEW CAREER WITH A LESLIE'S COMPANY:
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 With over 30 years of experience and expertise, Capital Hot Tubs has solidified its position as a leading provider of indulgent experiences. We became a part of Leslie's family in August 2021. Our legacy as a premier hot tub, swim spa, and sauna specialty retailer is built on a foundation of delivering exceptional products and unparalleled customer experiences. Our dedicated Service and Water Valet teams stand ready to cater to your needs, ensuring that your experience with our products is always seamless and satisfying.
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  Job Overview:
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 The Service Coordinator is a key member of our Call Center team and serves as the first point of contact for all incoming customer calls. In this role, you will be responsible for answering inquiries, scheduling service appointments, and maintaining Service and Water Valet technician schedules while delivering an exceptional customer experience.
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 With more than 30 years of experience, Capital Hot Tubs has built a reputation as a trusted provider of premium hot tubs, swim spas, and saunas. In August 2021, we proudly joined the Leslie&rsquo;s family and continue our tradition of delivering high-quality products and outstanding customer care. Our Service and Water Valet teams are dedicated to ensuring every customer interaction is seamless, satisfying, and memorable.
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  Pay Range: $21.00 - $23.00 /Hourly
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  Compensation within range to be determined by the applicant&rsquo;s education, experience, knowledge and skills, as well as internal equity and alignment with market data.
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  Responsibilities:
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   Provide energetic, caring, and professional service to customers and team members in every interaction
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   Serve as the first point of contact for inbound calls, identifying customer needs and providing solutions
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   Schedule and coordinate daily assignments for 7 Service and Water Valet technicians
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   Assist customers by providing guidance, scheduling service appointments, or escalating issues to the Service or Operations Manager when needed
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   Manage office and warehouse inventory, including ordering, shipping, and receiving parts
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   Accurately enter and maintain service records, contracts, and customer information in internal systems
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   Support and grow monthly Water Valet service contracts
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   Take ownership of specialized tasks such as warranty coordination, autoship services, and post-sales follow-up
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  Qualifications:
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   2+ years of experience in a high call-volume customer service or call center environment
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   2+ years of experience using CRM systems, scheduling software, Microsoft Outlook, and Microsoft Office
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   Strong customer service mindset with a professional and solutions-focused approach
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   Excellent verbal and written communication skills
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   Highly organized with the ability to manage multiple priorities and schedules
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   Comfortable working in a fast-paced environment with frequent incoming calls
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   Strong attention to detail with accurate data entry and recordkeeping
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   Collaborative, team-oriented attitude with a willingness to assist across departments
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  We offer our employees competitive compensation,
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 extensive paid training, comprehensive and flexible suite of benefits package, 401K with company match, team member discounts, rewards for top performers, and most importantly career advancement opportunities.
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  Leslie&rsquo;s recognizes a critical component to our continued success is our people.
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 Leslie&rsquo;s is proud to have a culture of inclusion that seeks to celebrate and embrace the different backgrounds and perspectives that help drive our success and support team members in developing and growing with us. We aim to create a workplace where all team members feel welcomed and valued and inspire each other every day.
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 #HTHiring
</div>


Service Coordinator- Capital Hot Tubs

Missouri Connections for Health

<p>This position is <b>Part-Time Benefited</b> (60-74 hours biweekly) and qualifies to participate in all MCH insurance plans.</p><p>This position is the supervising Customer Service Representative (CSR) for the Cover Missouri, Missouri State Health Insurance Assistance Program (SHIP), and rural/unhoused call centers.</p><p>All other CSRs will directly report to the person in this position. This position is responsible for recruitment, hiring, evaluating, and disciplinary actions regarding all Contact Center CSRs.</p><p>The position involves some responsibility for developing Contact Center policies and procedures, budgets, and reports. It also involves working with IT and telephone/internet vendors, software vendors, and the Operations Manager to ensure effective operation of Contact Center functions in support of the various programs to which they relate.</p><p>This position requires performing and training others in standard CSR duties: accurately gathering callers&rsquo; information, referring them to appropriate community partners or assisting organizations, volunteers, and staff in a timely way. In addition, other administrative tasks related to the position. Missouri SHIP and Cover Missouri Contact Center functions are generally information-and referral-oriented. The rural unhoused/HOMES call center functions involve completing intake assessments for individuals experiencing a housing crisis via the Coordinated Entry/HMIS systems.</p><p>The Data Quality Specialist role examines complex data and turns it into insights to inform organizational and program-level decisions. She or he also monitors performance and quality-control plans to identify issues and opportunities to improve systems and database designs. This role requires collaborating with database developers to implement effective processes and communicating with colleagues and management to improve data quality.</p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES</b></p><p><b>Contact Center Coordinator</b></p><ul><li>Serve as point of contact for telephone extensions and helplines. Work directly with internet and phone provider(s) and CRM software providers to resolve any issues, as well as make updates as needed.</li><li>Extract and analyze Contact Center data, such as call volume, length of calls, dropped calls, and CSR productivity over time. Pertinent data will be reported to the project funders.</li><li>Manage data collection processes and quality control.</li><li>Prepare project reports for grants and management.</li><li>Act as an ambassador for the Contact Center to clients and partners we serve.</li><li>Attend meetings and teleconferences when appropriate.</li><li>Refrain from providing insurance counseling, except as directed and when licensed, and ensure that no CSRs engage in insurance counseling. Champion the Contact Center&rsquo;s goal of supporting Cover Missouri in-person assisters around the state and SHIP volunteers.</li><li>Ensure rural unhoused call center activities comply with all federal and Missouri Balance of State Continuum of Care (BoS CoC) guidelines and training standards. Manage rural housing coordinated entry assessment assignments to ensure at least three (3) individuals are experienced and capable of providing this service at any given time.</li><li>Answer the Cover Missouri and SHIP helplines and gather appropriate caller information.</li><li>Refer calls to appropriate community partners or assistance organizations, volunteers, and staff.</li><li>Manage intake/referral process and appropriate update and management of database systems and configuration of contact center software.</li><li>Direct preparation of mailings in response to telephone inquiries and publication requests.</li><li>Direct or assist with other mailings.</li><li>Perform and/or supervise other assigned administrative duties, i.e., data entry, unable-to-reach-you letters, and referral reminders.</li><li>Participate in training and staff meetings, including leading staff meetings of call center representatives, including Executive Director and/or Operations Manager as appropriate.</li><li>Complete timesheets according to the policy.</li><li>Submit appropriate expense reports and support documentation in a timely manner and according to policy.</li><li>Perform other duties as assigned.</li></ul><p><b>Data Quality Specialist</b></p><ul><li>Proactively plan for and execute continuous improvement projects for the call centers&rsquo; functions, in coordination with the Executive Director, Assistant Director, Operations Manager, or other team leads as appropriate.</li><li>Assist Executive Director with data-related projects upon request.</li><li>Coordinate and streamline the annual SHIP volunteer recertification process with Regional Liaisons and Contact Center staff.</li><li>Serve as SHIP team lead regarding process improvement and data quality improvement of the referral, volunteer, and community partner management CRM (SHIPtools) and related systems.</li><li>Assist Executive Director with bi-annual CMS Unique ID attestation for SHIP and Part D Enrollment Outcomes project, if applicable.</li><li>Assist with technical aspects of contact center operations and functionality.</li><li>Assist with other process improvement needs as needed.</li><li>Report routinely to designated supervisor. Notify supervisor if unable to perform duties and/or assignments promptly.</li><li>Participate in staff meetings as needed.</li><li>Adhere to all training, security, and confidentiality requirements, MCH Values, and organizational policies.</li></ul><p><b>Supervisory Responsibilities </b></p><p>This position requires supervising and training all Contact Center CSRs, including temporary staff. Scheduling and staffing tasks should be coordinated with the Executive Director and/or Operations Manager.</p><p>Additionally, the Contact Center Coordinator will develop and maintain training and procedures documentation for the Contact Center, train staff, and develop/maintain quality-control standards for the project.</p><p><b>QUALIFICATIONS</b></p><p>The requirements listed below represent the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodation may be made to enable individuals with disabilities.</p><p><b>Education and/or Experience </b></p><p>&middot; High school diploma or general education degree (GED).</p><p>&middot; Two years' experience in a customer relations position.</p><p>&middot; Knowledge of basic office principles and practices.</p><p>&middot; Supervisory experience in a call center environment is strongly preferred.</p><p>&middot; Experience with performance improvement processes and utilization management desired.</p><p><b>Language Skills </b></p><p>&middot; Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.</p><p>&middot; Ability to write reports, business correspondence, and procedures manuals.</p><p>&middot; Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.</p><p><b>Mathematical Skills </b></p><p>&middot; Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.</p><p>&middot; Ability to understand numeric terms and concepts such as proportions, percentages, numerator, and denominator.</p><p>&middot; Ability to compute rate, ratio, and percentage and to draw and interpret graphs.</p><p><b>Reasoning Ability </b></p><p>&middot; Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.</p><p>&middot; Ability to define problems, collect data, establish facts, and draw valid conclusions.</p><p>&middot; Ability to deal with problems involving several concrete variables in standardized situations.</p><p><b>Computer Skills </b></p><p>&middot; To perform this job successfully, an individual should have knowledge at an intermediate to advanced level of database, spreadsheet, and word processing software.</p><p>&middot; Intermediate computer and internet skills.</p><p><b>Certificates, Licenses, Registrations </b></p><p>&middot; None required.</p><p><b>Other Skills and Abilities </b></p><p>&middot; Excellent telephone etiquette skills, including crisis mitigation and de-escalation.</p><p>&middot; Ability to function independently and as an effective team member.</p><p>&middot; Excellent organizational and time management skills.</p><p>&middot; Must be able to work with confidential information and maintain discretion.</p><p>&middot; Must be able to recognize opportunities for improvement and use critical thinking to analyze and solve problems.</p><p>&middot; Ability to speak fluent Spanish beneficial.</p><p><b>Other Qualifications </b></p><p>&middot; Must be highly motivated to help people and their representatives.</p><p>&middot; Must <b>not</b> have worked for an insurance company within the last year.</p><p>&middot; Must be able to occasionally work extended hours, as needed, during open enrollment (October &ndash; mid-December).</p><p><b>PHYSICAL DEMANDS</b>: The physical demands described here represent those that must be met to perform the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities.</p><p>While performing the duties of this job, the employee is:</p><p>&middot; CONTINUOUSLY required to sit, talk, and listen/hear.</p><p>&middot; OCCASIONALLY required to type/keyboard, stand, and walk.</p><p>&middot; OCCASIONALLY required to lift and/or move up to 20 pounds.</p><p>&middot; RARELY required to lift and/or move up to 50 pounds.</p><p><b>WORK ENVIRONMENT: </b>The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities.</p><p>The noise level in the work environment is usually moderate.</p><p>Pay: $24.00 - $25.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Parental leave</li><li>Vision insurance</li></ul><p>Ability to Commute:</p><ul><li>Columbia, MO 65203 (Required)</li></ul><p>Work Location: In person</p>

Contact Center Coordinator & Data Quality Specialist

Help at Home

<div>Overview:
<div>
At Help at Home, we believe everyone deserves the opportunity to live safely and independently in their own home. Our teams support individuals from diverse backgrounds and communities, and we are committed to creating a workplace where employees feel respected, supported, and empowered to make a difference.</div><div></div><div><br>
As a <b>Contact Center Coordinator, </b>you will play an important role in connecting caregivers, clients, and internal teams. You will help ensure caregiver visits are properly staffed, scheduling changes are handled quickly, and client concerns are addressed with professionalism and compassion.</div><div></div><div><br>
This role is ideal for someone who enjoys helping people, thrives in a collaborative and fast paced environment, and values meaningful work that directly impacts the lives of others.</div><div></div><div><b><br>
Help at Home is hiring a Remote Contact Center Coordinator! We offer weekly pay between $18.00-$20.00 an hour! 2nd Shift days and hours - Monday, Tuesday, Wednesday, Friday, Saturday- 4pm-1am EST</b></div><br>
<div></div>
Responsibilities:
<div>
What You&rsquo;ll Do:</div><ul><li>
Serve as a central point of contact for caregivers, clients, and internal teams, providing timely and professional support</li><li>
Confirm caregiver arrival for scheduled visits and help ensure clients receive the care they expect</li><li>
Coordinate scheduling updates, caregiver call outs, and staffing support for new and existing cases</li><li>
Respond to urgent escalations and client concerns, ensuring issues are handled quickly and appropriately</li><li>
Support incident reporting and documentation to maintain accurate records and ensure quality care</li><li>
Collaborate with teams across markets to resolve inquiries and provide guidance on company policies and procedures</li><li>
Maintain accurate documentation of calls, inquiries, and resolutions in company systems</li></ul><div>
Support quality assurance through call and documentation reviews</div>
Qualifications:
<div>
What You'll Bring:</div><br>
<div></div><ul><li>
High School Diploma or GED required</li><li>
Previous customer service experience required</li><li>
Scheduling or workforce coordination experience preferred</li><li>
Strong communication and interpersonal skills with the ability to work with individuals from diverse backgrounds and experiences</li><li>
Ability to stay organized and manage multiple priorities in a fast paced environment</li><li>
Strong attention to detail and problem solving skills</li><li>
Ability to maintain confidentiality and handle sensitive information in compliance with HIPAA</li><li>
Proficiency in Microsoft Office</li><li>
Availability to work weekends and holidays as needed</li></ul><h3 class="jobSectionHeader"><b>
Benefits</b></h3><div>
Help at Home offers a comprehensive benefits package designed to support the health, financial well being, and work life balance of our employees.</div><div>
Benefits may include:</div><ul><li>
Medical, dental, and vision insurance</li><li>
401(k) retirement plan</li><li>
Paid time off and paid holidays</li><li>
Career growth and advancement opportunities</li><li>
Employee assistance program and wellness resources</li></ul><div></div><div><i><br>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.</i></div><div></div><div><i><br>
Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.</i></div>
Pay Range: USD $18.00 - USD $20.00 /Hr.</div>

Contact Center Coordinator

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