call center customer service specialist

Modernistic Cleaning and Restoration

<div><h1 class="jobSectionHeader">Call Center/Customer Service Specialist</h1><h2 class="jobSectionHeader">
Pay: $17.00 per hour</h2> 
For over 50 years, Modernistic has provided our community with exceptional cleaning and restoration services throughout Michigan. Our family-owned company has six locations and is growing! If you have a background in a customer focused industry with a passion for hospitality, this could be a great opportunity for you!
Our Plainwell, MI location is currently looking for full-time Call Center/Customer Service Specialists to join our growing team. Our ideal Call Center/Customer Care Specialist candidate enjoys providing exceptional customer service, thrives under pressure, and excels in a fast-paced environment.
At Modernistic, we have a company culture focused on customer delight, which means we strive to go above and beyond for our customers and our co-workers. We believe in investing in our people and promoting from within because our people ARE the Modernistic difference. Come see for yourself!<h3 class="jobSectionHeader">
Benefits</h3><ul><li>
Affordable Health Insurance for You and Your Family: Health Insurance is more critical than ever before, and we know the importance of keeping these costs low for our employees. Modernistic offers four unique plans on one of Michigan's largest Health Care Networks and covers 60% of premium costs for our team members and their dependents. We offer Health Savings Account Plans, which offer triple tax advantages, as well as traditional HMO style plans so you can choose the best fit for you!</li><li>
Dental &amp; Vision Insurance: You'll enjoy a variety of affordable plan options and rich benefits on Michigan's largest vision and dental networks. Dental benefits even extend to orthodontics and vision benefits offer allowances for glasses/contacts annually!</li><li>
Life Insurance: To give our team members peace of mind, Modernistic covers a basic life insurance policy for every employee, plus offers buy up options for you and your dependents.</li><li>
Pet Insurance: ModPets are also family so we want our team members to have the opportunity to protect them too! Modernistic offers two unique plans to choose from to best keep your pet(s) happy &amp; healthy.</li><li>
401(K) with Company Match: We help our team members prepare for the future by offering a 401K plan with no management fees and a generous company match.</li><li>
Paid Time Off &amp; Paid Holidays: We only work hard so we can play hard, right? Work/life balance is important and that's why every team member is eligible for paid time away from work!</li><li>
On Demand Pay: Unexpected expenses days before you get your check? Don&rsquo;t fret, you can request a portion of your earned wages early (up to 3 times a pay period). It&rsquo;s your money, you should have the right to use it! You have never been more in control of your check with our &ldquo;On Demand Pay&rdquo; program!</li><li>
Employee Discount: A perk of being a Modteam member is enjoying a clean &amp; healthy home, just like the customers we serve.</li><li>
Employee Assistance Program (EAP): Members of the Modteam have access to an Employee Assistance Program that offers dozens of benefits from free counseling services to legal advice, and more!</li><li>
Ability to Grow: 63% of the Executive Team at Modernistic started at an entry level position within the company. We believe in developing our people and cultivating talent from within. Depending on the position, Modernistic frequently invests in external industry training and certification for team members. 95% of positions are posted internally and team members frequently are promoted from within.</li></ul><h3 class="jobSectionHeader">
Responsibilities</h3><ul><li>
Provide outstanding customer service while answering high volume inbound calls</li><li>
Close and schedule jobs</li><li>
Manage pipelines and outbound lists (no cold calling)</li><li>
Provide detailed Salesforce documentation</li><li>
Follow Modernistic call flow</li><li>
Actively listen and address customer inquiries and concerns</li><li>
Maintain a thorough understanding of our products &amp; services</li></ul><h3 class="jobSectionHeader">
Requirements</h3><ul><li>
1+ year previous experience in customer service, sales or other customer focused fields</li><li>
Strong phone contact handling skills and active listening</li><li>
High volume call center experience preferred</li><li>
Customer Relationship Manager (CRM) experience preferred</li><li>
Salesforce experience is a plus</li><li>
Must have strong computer skills including MS Office and other standard applications</li><li>
Ability to multi-task and prioritize in a fast-paced environment</li><li>
Positive attitude and a smile that can be heard through the phone</li><li>
Accurate, organized and detail oriented</li><li>
Excellent verbal and written communication skills</li><li>
Ability to work some weekends</li></ul> 
We look forward to meeting you! 
 
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
nKeHftN7JJ</div>

Call Center/Customer Service Specialist

<div>Overview:

THIS POSITION IS LOCATED IN GREENDALE, IN.
Knowledge Services has an opportunity for individuals drawn to the social service industry with the FSSA/Division of Family Resources (DFR) as an Eligibility Specialist. This position is responsible for assisting in the processing of applications from Indiana residents who are requesting public assistance. The DFR is responsible for determining eligibility for individuals applying and/or receiving public assistance. Programs include TANF (cash assistance), SNAP, and Medicaid. The Eligibility Specialist staff are responsible for assisting in the processing of new applications and documents for ongoing public assistance.<div>
Knowledge Services, established in 1994 and headquartered in Indianapolis IN, is a certified woman-owned (WBE) professional services organization with over 1500 employees located in offices throughout North America. Founded by Julie Bielawski, CEO, Guidesoft, Inc. DBA Knowledge Services is an industry leader in Managed Service Programs (MSP), Employer of Record / Payrolling Services, National Recruitment, and Staffing Services. We provide outstanding services to major organizations in various industries, including; IT, Healthcare, Entertainment, Media, Federal and State Governments, Public Utilities, Telecom, Manufacturing and more.</div> 
<div></div>
Responsibilities:
<ul><li>Eligibility Specialists gather data for all relevant assistance programs either face-to-face or via phone with clients</li><li>
Verify all information is gathered accurately and meets state policies</li><li>
Obtain release forms and medical records as needed</li><li>
Verify income, assets, and other financial / legal documents</li><li>
Review regulations and program requirements with clients</li><li>
Utilize automated program to determine eligibility of state assistance programs</li><li>
Data entry into state database</li><li>
Respond to all inquiries in a timely manner via phone or email</li></ul>
Qualifications:
<ul><li>Highly organized and analytical team player</li><li>
Previous Case Manager experience is a plus</li><li>
Strong written and verbal skills</li><li>
Solid computer skills, Microsoft Office proficiency</li><li>
Basic math skills</li><li>
Case management skills</li><li>
Independent worker who is a self-starter that is reliable and dependable</li><li>
Strong customer service background with a professional demeanor</li><li>
Prefer a Bachelor or Associate degree in Counseling or Social Services, but High School Diploma or GED required</li><li>
2 years&rsquo; experience in a social service environment, state or local government is desired pertaining to employment / training programs</li><li>
Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist encouraged to apply</li></ul>
The Eligibility Specialist position is an opportunity where you can make an immediate impact on your community, plus the potential for promotion. You will be provided an extensive training program to give you the skills to be successful in this role. The wage is $16.50/hr. This role offers paid time off, benefits, and a 37.5 hour work week of Monday-Friday 8:00AM-4:30PM. 
If you are looking for a position that could be the start of your career, apply now for immediate consideration.<div> 
Physical Requirements:</div><ul><li>
Job frequently requires sitting, handling objects with hands.</li><li>
Job occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds.</li><li>
Knowledge Services is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please contact TalentHR@knowledgeservices.com.</li></ul><div></div><div> 
Knowledge Services is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Knowledge Services does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. People with disabilities, veterans, and military families are encouraged to apply.</div><div></div><div> 
#INDDFR</div></div><div></div>

Eligibility Specialist - Case Manager

Byrider

<div>Byrider - 5234 High Crossing Blvd, Madison, WI 53718
Collections Account Manager (Consumer Finance)
New ownership! Immediate hire! Last position to complete our team. Open to all backgrounds and work history.
Would you enjoy earning great pay while helping customers with an industry-leading credit program?
Growing national automotive consumer finance company! Collections Account Manager career opportunity!
Rewards for Collections Account Manager:
<ul><li>Annual compensation: ~$50,000.00 - $70,000.00</li><li>
Hourly pay + monthly bonus up to $2,000.00</li><li>
Full benefits- Health, Dental, Vision, PTO, 401k</li><li>
Career growth to Manager or Specialist</li><li>
Industry-best customer program</li><li>
36 years in business</li><li>
Growing national company
 </li></ul>Responsibilities for Collections Account Manager:
<ul><li>Collections, customer service, customer retention</li><li>
Assist with lending/credit origination
</li><li>Help ensure branch compliance
</li><li>Demonstrate a high level of customer service</li><li>
Work with consumer finance software</li><li>
Attend ongoing training classes
</li></ul>Hours for Collections Account Manager:
<ul><li>Full-time (40 hours)</li><li>
100% onsite</li><li>
No Sundays</li><li>
Work most Saturdays (shorter day) with a weekday off</li><li>
Location hours: Monday - Friday 9-7, Sat 9-4</li><li>
Shifts will vary</li><li>
Overtime as needed with OT pay</li></ul>
Requirements for Collections Account Manager:
<ul><li>2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or related experience</li><li>
Good communication, computer &amp; customer service skills</li><li>
Able to work the hours listed &amp; 100% onsite</li><li>
Able to pass a background check
</li></ul>Keywords: Collections, Customer Retention, Call Center, Collections Account Management, Debt Collector, Collections Specialist</div>

Collections Account Manager

Manpower Middle East

<div>
 
 We are looking for a dedicated and customer-focused
 
 Call Center Specialist
 
 to join our team. The ideal candidate will be responsible for handling high volumes of customer interactions while delivering exceptional service and ensuring a positive customer experience.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Handle inbound and outbound calls in a professional and timely manner.
 </li>
 <li>
 Respond to customer inquiries, requests, and complaints with accuracy and efficiency.
 </li>
 <li>
 Provide clear and accurate information about products and services.
 </li>
 <li>
 Resolve customer issues and escalate complex cases when necessary.
 </li>
 <li>
 Maintain detailed and accurate records of all customer interactions in the system.
 </li>
 <li>
 Meet individual and team performance targets, including call handling time and customer satisfaction.
 </li>
 <li>
 Follow company policies, procedures, and quality standards at all times.
 </li>
 <li>
 Identify opportunities to improve customer service processes and overall experience.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Proven experience in a call center or customer service role.
 </li>
 <li>
 Excellent verbal communication and active listening skills.
 </li>
 <li>
 Strong problem-solving and conflict resolution abilities.
 </li>
 <li>
 Ability to work in a fast-paced, high-volume environment.
 </li>
 <li>
 Basic proficiency in MS Office and CRM systems.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Flexibility to work shifts if required.
 </li>
 </ul>
 
 
 
 
 This role is ideal for individuals who thrive in a dynamic environment and are passionate about delivering excellent customer service.
 
</div>

Call Center Specialist

Anekor Pakistan

We are hiring Customer Service Quality Assurance Specialist (Remote) for one of our clients.Requirements:<ul><li>Minimum Intermediate or Bachelor&rsquo;s degree</li><li>2&ndash;4 years of experience in Customer Service or Quality Assurance (BPO/Call - Center preferred)</li><li>Strong analytical skills with excellent verbal and written communication</li><li>Proficiency in MS Office and ability to work independently in a remote environment</li></ul>Interested candidates can apply at:heena@anekorpakistan.comCC: prinka.kumari@anekorpakistan.comJob Type: Full-timeWork Location: Remote

Customer Service Quality Assurance Specialist (Remote)

Wisconsin Community Veterinary Center

Company Overview Wisconsin Community Veterinary Center is dedicated to providing high-quality, affordable, and accessible full-service veterinary care to pets within our community. Our mission focuses on ensuring every pet receives exceptional treatment regardless of their owners' financial circumstances, fostering healthier and happier lives for pets and their families through compassionate service and ongoing education.Overview We are seeking a dedicated and dynamic Client Care Specialist to join our call center team. In this role, you will serve as the primary point of contact for clients seeking veterinary services, providing exceptional customer service while efficiently managing inquiries. Your medical terminology knowledge and strong communication skills will be essential in delivering a positive experience for pet owners and supporting our mission of accessible veterinary care.Duties<ul><li>Answer incoming calls promptly and professionally, addressing client questions and scheduling appointments with accuracy.</li><li>Utilize medical terminology effectively to communicate with clients about their pets&rsquo; health needs and treatment plans.</li><li>Maintain detailed and accurate data entry of client information into the system, ensuring confidentiality and compliance with privacy standards.</li><li>Provide clear information regarding services, policies, and procedures while demonstrating excellent phone etiquette.</li><li>Assist clients in navigating billing processes and payment options with patience and clarity.</li><li>Collaborate with veterinary staff to relay important client information and follow-up on outstanding issues or concerns.</li><li>Demonstrate strong computer skills to efficiently manage multiple systems simultaneously while maintaining a high level of accuracy.</li></ul>Specific Qualifications:<ul><li>Experience in a client-centered role in a veterinary clinic or a social services position is preferred</li><li>Must have high-speed internet</li><li>Must have a computer and headset</li><li>A keen eye for detail</li><li>Exceptional organizational skills</li><li>Ability to prioritize urgent call backs/emergencies</li><li>Impeccable customer service skills</li><li>Must be able to multitask during a call. Ex: Talk and type in an effective manner, when the call ends any notes/appointment scheduling/payment should be completed. Must be ready to take your next call when your current call ends.</li></ul>Skills<ul><li>Fluency in English; bilingual abilities in additional languages are highly desirable to serve diverse communities.</li><li>Knowledge of medical terminology related to veterinary care or healthcare environments.</li><li>Exceptional customer service skills with a professional demeanor and empathetic approach.</li><li>Strong communication skills, both verbal and written, with the ability to convey complex information clearly.</li><li>Proficiency in computer skills including data entry, scheduling software, and basic office applications.</li><li>Previous experience in a medical office or veterinary setting is preferred but not required.</li><li>Analysis skills to assess client needs quickly and provide appropriate solutions or referrals.</li><li>Excellent phone etiquette combined with patience and active listening capabilities to handle challenging situations effectively. Join our team as a Client Care Specialist to make a meaningful difference in the lives of pets and their owners by delivering compassionate, efficient, and professional service at every interaction!</li></ul>Pay: $16.00 - $17.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>People with a criminal record are encouraged to applyWork Location: Remote

Client Care Specialist - Call Center

Arizona Department of Economic Security

<div><div>YOU MUST APPLY TO THIS LINK TO BE CONSIDERED: https://www.azstatejobs.gov/jobs/benefits-and-eligibility-specialist-eligibility-interviewer-bullhead-city-arizona-united-states-95b757bb-879a-49f6-a846-1ced8def9968 
 
Job Summary:</div><div>
This position assists individuals and families applying for Medical Assistance, Nutrition Assistance, and Cash Assistance programs. The role provides customer support in a call center or field office environment, guiding applicants through the interview and application process while ensuring accurate eligibility determinations. 
</div><div>
New employees receive paid classroom and on-the-job training to build the skills needed to perform the work successfully. 
</div><div>
Key Responsibilities:</div><ul><li>
Provide professional and empathetic customer service by phone or in person.</li><li>
Conduct interviews and gather information to determine program eligibility.</li><li>
Enter and review information in multiple computer systems while assisting applicants.</li><li>
Explain eligibility requirements and connect applicants to appropriate resources.</li><li>
Maintain service standards for accuracy, timeliness, and customer support in a high-volume environment.</li></ul><div></div><div> 
Skills That Support Success:</div><ul><li>
Clear verbal and written communication.</li><li>
Customer service and active listening skills.</li><li>
Ability to navigate multiple computer systems and screens.</li><li>
Critical thinking and decision-making skills.</li><li>
Attention to detail and basic math skills.</li>
Ability to work independently and collaboratively in a team setting. 
<li>
</li></ul><div>
Helpful Background:</div><ul><li>
Experience in customer service, call centers, case processing, or eligibility reviews may be helpful but is not required. A High School Diploma or GED may support success in this role.</li></ul><div></div><div> 
Pre-Employment Requirements:</div><ul><li>
Background and reference checks are required.</li><li>
Employment eligibility verification through E-Verify.</li><li>
Some positions may require a valid driver&rsquo;s license if driving is required for State business.</li></ul><div></div><div> 
YOU MUST APPLY TO THIS LINK TO BE CONSIDERED: https://www.azstatejobs.gov/jobs/benefits-and-eligibility-specialist-eligibility-interviewer-bullhead-city-arizona-united-states-95b757bb-879a-49f6-a846-1ced8def9968</div></div>

Benefits & Eligibility Specialist

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