call center director

Transworld Associates Pvt. Ltd

We are hiring Team Lead-Call Care Center<ul><li>To effectively build call center culture, the supervisor is responsible for &ldquo;on-the-floor&rdquo; activities and must be available to assist agents while they are &ldquo;on-the-floor.&rdquo;</li><li>Lead a team to deliver exceptional customer services.</li><li>Lead process improvements / operational fixes to enhance customer experience.</li><li>Measuring resource performance and ensuring optimum productivity level of each team member.</li><li>Creating effective coordination with team members to keep them engaged &amp; intact with team deliverables.</li><li>On call escalations handling for better customer experience.</li><li>Coaches, counsels, and disciplines employees, Motivate and encourage agents through positive communication and feedback.</li><li>Develops, coordinates, and enforces systems, KPI's, procedures, and productivity standards.</li><li>Contributes to team effort by accomplishing related results as needed</li><li>Perform all other duties and tasks as assigned by line manager</li></ul>Required Skills:<ul><li>Proficient in English; Good knowledge of additional languages will be a definite plus</li><li>Working knowledge of MS Office</li><li>Tech savvy with knowledge of call center equipment and relevant computer programs</li><li>Knowledge of performance evaluation procedures</li><li>Outstanding communication and negotiation abilities</li><li>A results-oriented approach</li><li>Excellent organizational and leadership skills</li><li>Ability to work under pressure</li></ul>Education &amp; Experience:<ul><li>Master&rsquo;s degree holder Preferable bachelor&rsquo;s degree holder</li><li>Proven experience as call center supervisor or similar supervisory position</li><li>Experience in customer service is essential</li></ul>Location:Quaid-e-Azam Industrial Estate Kot Lakhpat, Lahore.Job Type: Full-timeApplication Question(s):<ul><li>What's your current salary Package?</li><li>What's your expected salary Package?</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Team Lead- Call Center

SCANA Corporation

<div>Job Summary:
The Director of Customer Care provides strategic and operational leadership and direction to a team of managers and senior professional-level employees within the Solutions Center (in-house call center.) This leader oversees a high-volume, multi-functional customer care operation that includes customer service, retention, renewal, and back-office support teams.
This role is accountable for end-to-end performance across the customer servicing lifecycle, including customer satisfaction, complaint rates, retention, and cost-to-serve with a strong emphasis on building a deep, high-performing leadership bench that can scale with SCANA Energy&rsquo;s growth and evolving customer needs.
The Director is responsible for championing SCANA Energy&rsquo;s unique commitment to customer experience by shaping and sustaining a consistent, differentiated brand voice across all customer interactions. This includes ensuring every touchpoint aligns with enterprise brand standards and delivers a seamless, high-quality experience that reflects SCANA Energy&rsquo;s dedication to service excellence. The role balances execution of near-term priorities with long-term strategy, driving operational excellence, cultural alignment, and market competitiveness, all while keeping customer experience at the heart of organizational decisions and actions.
Primary Responsibilities:<ul><li>
Lead a multi-layered Customer Care organization, including frontline call center teams, supervisors, and supporting operational functions across service, retention, and customer support.</li><li>
Oversee both customer-facing and back-office servicing functions, ensuring seamless delivery across channels and touchpoints.</li><li>
Build, develop, and sustain a strong leadership team, including succession planning, leadership pipeline development, and ongoing coaching that elevates managerial capability and accountability at all levels.</li><li>
Establish clear expectations and frameworks for leadership excellence, ensuring managers consistently demonstrate strong people leadership, performance management, and talent development practices.</li><li>
Foster a culture of ownership, accountability, and continuous improvement, with leaders fully equipped to drive results and engage their teams.</li><li>
Drive modernization of customer care tools, processes, and performance metrics to improve efficiency, reduce cost-to-serve, and enable scalable, data-driven delivery of a high-quality customer experience.</li><li>
Own and operationalize the SCANA Energy brand voice, ensuring it is clearly defined, embedded in training and quality processes, and consistently executed across all customer touchpoints.</li><li>
Partner with Marketing, Product, and senior leadership to ensure alignment between brand promise and customer experience delivery, closing gaps between intent and execution.</li><li>
Implement governance, quality assurance, and performance metrics to measure adherence to brand voice and experience standards, driving continuous improvement in customer perception and satisfaction.</li><li>
Collaborate with marketing, customer experience, revenue integrity and insights teams to address high-level strategic challenges, focusing on long-term sustainability, growth, and competitive positioning in order to improve retention and service outcomes.</li><li>
Translate high-level strategic goals into actionable plans and initiatives at the departmental/functional level, ensuring alignment with organizational objectives.</li><li>
Uphold and promote organizational values while reinforcing a customer-centric culture that reflects the company&rsquo;s brand and service expectations.</li></ul>
Required Skills:<ul><li>
Strong analytical acumen with a good understanding of factors that impact P&amp;L performance.</li><li>
Strong strategic thinking and problem-solving skills, with the ability to address complex operational challenges and translate strategy into execution.</li><li>
Demonstrated ability to build, develop, and sustain high-performing leadership teams, including succession planning and leadership pipeline development.</li><li>
Proven expertise in people leadership and organizational capability building, with a track record of elevating manager effectiveness and driving engagement and retention.</li><li>
Experience defining, implementing, and governing customer experience standards and brand voice across multi-channel customer environments.</li><li>
Ability to partner cross-functionally to ensure alignment between brand strategy and operational execution.</li><li>
Strong experience implementing quality assurance frameworks, performance metrics, and continuous improvement processes to drive consistency in customer experience.</li><li>
Demonstrated ability to drive results, lead change, and foster a culture of continuous improvement.</li><li>
Ability to manage multiple priorities and initiatives simultaneously in a fast-paced, deadline-driven environment.</li><li>
Exceptional communication, influencing, and interpersonal skills, with the ability to align stakeholders and reinforce consistent messaging across the organization.</li></ul>
Minimum Education and Experience:<ul><li>
Bachelor's degree in business, marketing, or related area.</li><li>
8-10 years of leading Solutions Center operations.</li></ul>
Work Authorization: Applicants must be authorized to work in the US on a full-time basis. Unfortunately, a current or future need for sponsorship is not supported or available for this position.
Salary Range:
$127,480.00 - $203,970.00<ul><li>This range reflects base pay only. Incentive earnings, like commissions or bonuses, are not included.</li></ul>
This role is also eligible for an annual incentive plan based on company performance.<h1 class="jobSectionHeader">
How We Support Your Wellbeing:
</h1>Our employees are our most valuable asset. That&rsquo;s why at SCANA Energy/IGS Energy, we are committed to offering a holistic benefit program that allows employees to stay healthy, feel secure, and maintain flexibility in their wellbeing journey.<ul><li>
Healthcare Essentials: Comprehensive coverage including medical (plus free telehealth), dental, vision, and employer health savings account contributions.</li><li>
Mental Wellbeing: Robust support through Headspace and free mental healthcare visits for you and your dependents.</li><li>
Family Planning Support: Extensive assistance with Maven, paid family and caregiver leave, and fertility, adoption, and surrogacy services.</li><li>
Financial Readiness: Strong financial foundation with a 401(k) plan, company match, and access to financial wellbeing tools.</li><li>
Work-Life Balance: Paid time off, tuition reimbursement, paid leaves, employee hardship fund, and a wide range of additional perks.</li></ul><h1 class="jobSectionHeader">
Equal Opportunity Employment:
</h1>It is the policy of IGS Energy to ensure equal employment opportunity in accordance with all applicable federal and state regulations and guidelines. Employment discrimination against employees and applicants due to race, color, religion, sex (including sexual harassment), national origin, disability, age, sexual orientation, gender identity, military status, and veteran status or other legally protected class under applicable law is prohibited. If you require a reasonable accommodation to complete any part of the application or interview process, please contact HRLOA@igs.com.</div>

Director, SCANA Customer Care

Spectrum Solution W.L L

<ul><li>Bachelor's degree in Business Administration, Management, Health Sciences, or a related field.</li><li>Minimum 5 years of similar experience in a healthcare environment.</li><li>Strong customer service experience.</li><li>Previous experience in a medical call center and knowledge of medical terminology preferred.</li><li>Good computer skills.</li><li>Excellent supervisory skills.</li><li>Good oral and written communication skills in English.</li><li>Knowledge of Arabic is an advantage.</li><li>Ability to work with people from different cultural backgrounds.</li><li>Self-motivated, committed, and proactive.</li><li>Ability to work efficiently under pressure.</li><li>High degree of motivation and self-discipline.</li><li>Enthusiastic and confident personality.</li></ul>Work Location: In person

Call Center Supervisor

Ashland County Health & Human Services

Ashland County Health &amp; Human Services DepartmentEconomic Support Specialist &ndash; Call Center/Ongoing CaseworkerPRIMARY RESPONSIBILITIES: Provide information and determine eligibility for categorical aids available through public assistance; interpret and apply federal and state laws and regulations, policy and procedures to individual case circumstances in order to meet the needs of low-income families. This will be primarily a Call Center position in a fast-paced environment, answering phone calls received from the Northern Income Maintenance Consortium Call Center, but may also be assigned to ongoing case management and assisting customers in person as well.MINIMUM REQUIREMENTS: Two-year post-secondary education in business or human services and three years of experience dealing with the public, or equivalent combination of training and experience. Must be proficient in computer skills including Word, Excel, Access, Outlook, Internet and e-mail.COMPENSATION: Wage is $19.60/hour with a five-day (Mon-Fri) 35-hour work week. Competitive fringe benefits package.For an application packet and a full listing of job description and qualifications, contact the Front Desk at Ashland County Health &amp; Human Services, 630 Sanborn Ave, Ashland, WI 54806, Telephone 715-682-7004, Fax 715-682-7924, E-mail: achsd@ashlandcountywi.gov.Application, resume, and cover letter must be submitted to Terese Barningham, Director, by 4:00 PM on Thursday, July 2nd, 2026. Application packets can be mailed or dropped off in person at the address noted above, or emailed to achsd@ashlandcountywi.govAshland County is committed to equal opportunity and nondiscrimination in employment and adheres to all Federal, State and County Equal Employment Opportunity laws, policies, plans, rules, regulations and ordinances. The County recognizes and accepts its important leadership role in providing for equal employment/service opportunities for minorities, women, and persons with disabilities.Job Type: Full-timePay: $19.60 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Work Location: In person

Economic Support Specialist - Call Center/Ongoing Caseworker

sivan windows and doors

Sivan Windows &amp; Doors is a rapidly growing home improvement company specializing in windows, doors, manufacturing, installation, and customer service. We are building a highly customized Salesforce ecosystem that supports every department in the company, including Sales, Marketing, Call Center, Measurements, Ordering, Warehouse, Installation, Service, and Accounting.We are looking for a highly organized and technically capable Salesforce Product Owner / CRM Director to lead the strategy, development, prioritization, and execution of our Salesforce platform and connected business systems.This role is not just for a Salesforce developer. We need someone who can own the platform, manage priorities, coordinate internal teams and external vendors, and drive projects from concept through deployment.IMPORTANT &ndash; PLEASE READ BEFORE APPLYINGThis is an on-site position and requires daily presence in our Encino office.Requirements:<ul><li>Must be legally authorized to work in the United States.</li><li>Must currently reside within commuting distance of Encino, CA.</li><li>Must be available to work on-site full-time.</li><li>Remote candidates will not be considered.</li><li>Candidates requiring current or future visa sponsorship will not be considered.</li><li>No relocation assistance available.</li></ul>Applications that do not meet these requirements will not be reviewed.Key ResponsibilitiesCRM Ownership<ul><li>Own and manage the company&rsquo;s Salesforce ecosystem.</li><li>Develop and maintain the CRM roadmap.</li><li>Prioritize projects, enhancements, and system improvements.</li><li>Manage the Salesforce backlog and release schedule.</li><li>Ensure projects are delivered on time and aligned with business goals.</li></ul>Business Process ManagementWork directly with leadership and department managers to improve workflows across:<ul><li>Sales</li><li>Marketing</li><li>Call Center</li><li>Measurements</li><li>Ordering</li><li>Warehouse</li><li>Installation</li><li>Service</li><li>Accounting</li></ul>Vendor &amp; Development Management<ul><li>Manage internal Salesforce resources and external development partners.</li><li>Review technical proposals and recommend solutions.</li><li>Coordinate development efforts and monitor project progress.</li><li>Conduct quality assurance and acceptance reviews.</li><li>Ensure development follows best practices and company standards.</li></ul>Salesforce Strategy &amp; Architecture<ul><li>Design scalable business processes and automation.</li><li>Evaluate Build vs. Buy decisions.</li><li>Improve operational efficiency through technology.</li><li>Identify opportunities to leverage AI and automation.</li></ul>Reporting &amp; Analytics<ul><li>Build KPI dashboards and executive reporting.</li><li>Track adoption, performance, and operational metrics.</li><li>Ensure data quality and system integrity.</li></ul>Required Qualifications<ul><li>7+ years of Salesforce experience.</li><li>Experience managing Salesforce projects and business stakeholders.</li><li>Strong understanding of Sales Cloud and Service Cloud.</li><li>Experience gathering business requirements and translating them into technical solutions.</li><li>Experience managing developers, consultants, or third-party vendors.</li><li>Strong project management and organizational skills.</li><li>Ability to balance multiple priorities in a fast-paced environment.</li><li>Excellent communication and leadership skills.</li></ul>Preferred QualificationsExperience with:<ul><li>Salesforce Agentforce</li><li>Data Cloud</li><li>Experience Cloud</li><li>Salesforce CPQ</li><li>Marketing Cloud</li><li>QuickBooks integrations</li><li>Accounting system integrations</li><li>WhatsApp Business integrations</li><li>Telephony and Call Center integrations</li><li>Field Service implementations</li><li>AI and automation platforms</li></ul>Work Location: In person

Salesforce Product Owner / CRM Director

Mount Sinai Medical Center

<div>As Mount Sinai grows, so does our legacy in high-quality health care.
Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers.
Culture of Caring: The Sinai Way
Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.
Department:
Job Description Summary:<h2 class="jobSectionHeader">
Position Responsibilities</h2><ul><li>
Provides support and supervision of the procedural staff to ensure patient load time of 0730 and turnaround time of 30 minutes or less.</li><li>
Assists Nurse Manager in organizing and directing activities of the assigned unit as indicated by the Nurse Director.</li><li>
Reports back to Nurse Manager status of all procedural colleagues whether they are developing in their role appropriately so that evaluations can be completed accurately on a probationary and annual basis.</li><li>
Supervises and establishes new guidelines for the utilization of supplies in procedural spaces to prevent waste.</li><li>
Provides education to all staff to ensure that all colleagues remain current with best practice and competencies.</li><li>
Interprets the philosophy, goals, objectives, policies and procedures of the department to all employees, patients and families.</li><li>
Staff management to include recruitment, retention, coaching, training, evaluation and development, as well as preparation and delegation of work schedules and workflow. This also includes assigning of preceptor.</li><li>
Demonstrates good judgment and knowledge of department needs in classifying and maintaining data.</li><li>
Responsible for the unit/s in the absence of the Nurse Manager.</li><li>
Responsible for projects/processes that are essential to the success of the unit. (Charging processes, new hire orientation, maintain statistical data, time/attendance and QI).</li><li>
Ensure vendor compliance with medical center and departmental policies.</li><li>
Actively participates and manages operations during emergency situations, including participation in disaster preparedness.</li><li>
Completes monthly schedules to ensure adequate staffing based on patient care, acuity, and workforce targets.</li><li>
Reviews, and approves time cards and makes timely edits in Kronos. Manages staffing on a regular basis.</li><li>
Assists the Nurse Manager &amp; Director in ensuring compliance with established HRS/JCAHO requirements.</li><li>
Supports the ongoing improvement of quality and performance metrics for nursing including, but not limited to core measures, hospital acquired infections, safety initiatives and the patient experience.</li><li>
Disseminates pertinent departmental information to staff as indicated.</li><li>
Organizes and presents 3 monthly staff meetings per calendar year. Holds a morning departmental huddle once per week.</li><li>
Meets with Nurse Manager daily to discuss pertinent information in the department so that it can be addressed appropriately. Meets with Nursing Director twice a week to discuss objectives for the department and the progress made towards those goals.</li><li>
Participates in weekend huddle call as assigned.</li><li>
Serves as a professional role model, coach, and resource for employees. Participates actively in Nursing and/or hospital committees and work groups and assists in the development and implementation of the units shared governance model.</li><li>
Performs other related duties as assigned.</li></ul><h2 class="jobSectionHeader">
Qualifications</h2><ul><li><h3 class="jobSectionHeader">
License/Registration/Certification</h3><ul><li>
Licensure as a Registered Nurse in the State of Florida is required. BLS and ACLS required (ACLS not required for CCC).</li></ul></li><li><h3 class="jobSectionHeader">
Education</h3><ul><li>
Graduate from an accredited school of nursing, BSN preferred.</li></ul></li><li><h3 class="jobSectionHeader">
Experience</h3><ul><li>
Three years of Nursing leadership experience.</li></ul></li></ul>
Benefits:
We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs:<ul><li>
Health benefits</li><li>
Life insurance</li><li>
Long-term disability coverage</li><li>
Healthcare spending accounts</li><li>
Retirement plan</li><li>
Paid time off</li><li>
Pet Insurance</li><li>
Tuition reimbursement</li><li>
Employee assistance program</li><li>
Wellness program</li><li>
On-site housing for select positions and more!</li></ul>
Degree Requirements:
Certification:</div>

Assistant Nurse Manager Cath Lab

CommuniCare Health Services

<div>Job Address:
18086 State Route 55 Baker, WV 26801 
EA Hawse Healthcare Center, a member of the CommuniCare Family of Companies, is currently recruiting for an RN Assistant Director of Nursing to join our team.
PURPOSE/BELIEF STATEMENT:
The position of RN Assistant Director of Nursing monitors and provides personal nursing care and leadership to the nursing staff to assure that care standards are met and the highest degree of quality resident care is provided for at all times. The position must function as a team member, team leader, and supervisor to ensure that work is accomplished and quality care is delivered, supporting team members and leading the way in celebrating team successes. While assisting the DON with the planning, organizing, developing and directing the overall operation of the Nursing Department, the position must also manage the resources within their control and assist others in managing resources.
JOB DUTIES &amp; RESPONSIBILITIES<ul><li>
May assess the needs of new residents and inform staff of new resident arrivals.</li><li>
Candidate willing to take call and a team player</li><li>
Make daily resident visits to observe and evaluate resident&rsquo;s physical and emotional status and revise care plan accordingly.</li><li>
Interact with medical staff, nursing staff, resident, family members, and other visitors regarding resident condition.</li><li>
Ensure that all resident care is provided in a dignified and respectful manner.</li><li>
Ensure that all nursing staff are knowledgeable of the residents&rsquo; rights and responsibilities.</li><li>
Make daily unit rounds to determine unit functioning and evaluate needs and concerns.</li><li>
Assist the clinical managers in monitoring completeness and appropriateness of nursing staff documentation.</li><li>
Assist in emergency situations involving the residents.</li><li>
Interact with nursing staff, residents, families, and physicians.</li><li>
Participate in the nursing on-call rotation.</li><li>
Assist the nursing department in dealing with resident/family concerns promptly.</li><li>
Function as a RN Charge Nurse if indicated.</li><li>
Ensure that a clean, comfortable, and safe environment for residents is maintained at all times and assure that resident needs are met.</li><li>
Supervise and may participate in the development and continuation of a various program needed in the center.</li><li>
Supervise and may maintain resident documentation, records, and charts to ensure an accurate up to date record of the resident&rsquo;s medical treatments.</li><li>
Maintain and work within established departmental, center and home office policies and procedures, objectives, quality improvement program, and safety, environmental, and infection control standards.</li><li>
Participate in and provide scheduled training, educational classes, and orientation programs to maintain licensure of self and certification of team members and enhance quality of care.</li><li>
Provide leadership to the staff and create loyalty to the organization, its mission, and its goals by leading by example.</li><li>
Perform other related activities as assigned or requested.</li></ul>
QUALIFICATIONS KNOWLEDGE/SKILLS &amp; ABILITIES<ul><li>
Must possess a current license as an RN in the state where the center is located.</li><li>
Must possess, as a minimum, a Nursing degree from an accredited college or university, or a graduate of an approved RN program.</li><li>
5 years prior RN Nursing Supervisory experience, preferably in a long-term care center</li><li>
Must maintain current CPR certification</li><li>
Must be knowledgeable of nursing and medical practices, standards of practice and state practice acts and procedures, as well as laws, regulations, and guidelines that pertain to long-term care.</li><li>
Must have the ability to make independent decisions when circumstances warrant such action.</li><li>
Must be able to deal tactfully with team members, other staff, residents, family members, visitors, government agencies, and the general public.</li><li>
Must possess leadership, teaching and supervisory ability and the willingness to work harmoniously with team members in all positions.</li><li>
Must be able to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies, and procedures, etc. that are necessary for providing quality care.</li><li>
Must be willing to seek out new methods and principles and be willing to in Home Office them into existing nursing practices.</li></ul>
Benefits
As a CommuniCare employee you will enjoy competitive wages and PTO plans. We offer full time employees a menu of benefit options from life and disability plans to medical, dental, and vision coverage from quality benefit carriers. We also offer 401(k) with employer match and Flexible Spending Accounts.
About Us
Since 1984, CommuniCare Family of Companies has been committed to delivering exceptional, person‑centered care as a national leader in post‑acute services for individuals with chronic or complex conditions. Today, our more than 105 skilled nursing and long‑term care facilities serve nearly 13,000 residents at any given time. 
To support our centers and ensure long‑term success and continuity of care, CommuniCare has developed integrated lines of business spanning the full continuum of care. These specialized solutions include chronic disease management, memory care, telehealth services, Medicare insurance plans, behavioral health programs, and comprehensive medical services. Together, they enable us to deliver sophisticated, coordinated, and transformative care beyond the walls of our facilities. 
Our mission, Serve with Pride, is evident in the quality and consistency residents, families, and community partners have come to expect and trust. With more than 14,000 employees serving communities across Ohio, Indiana, Virginia, and West Virginia, we are dedicated to improving the lives of our residents by placing extraordinary service above all else. 
We continue to raise the bar and innovate wherever possible to enhance quality of life&mdash;creating environments where residents feel at home, employees thrive, and families find comfort and confidence in the care we provide.</div>

RN Assistant Director of Nursing

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