call center director

Trueline

<div>
 
 Trueline's client, a fast-growing residential exterior remodeling company based in NJ, is seeking a
 
 Call Center Director
 
 to build and lead a high-performing outbound sales team. This is a hands-on leadership role responsible for creating scalable outbound calling operations, developing talent, and driving consistent lead generation through cold outreach and strategic follow-up.
 
 
 
 What You'll Do as the Call Center Director:
 
 
 <ul>
 <li>
 
 Build, launch, and manage an outbound cold-calling team of 5-15 representatives
 
 </li>
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 Develop call scripts, outreach strategies, and follow-up processes to drive qualified appointments
 
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 Personally contribute to outbound calling efforts while establishing performance standards
 
 </li>
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 Hire, onboard, and train entry-level and mid-level sales development reps
 
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 Lead daily team meetings focused on metrics, motivation, and accountability
 
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 Monitor KPIs including call volume, contact rate, set rate, and conversion performance
 
 </li>
 <li>
 
 Collaborate with sales and operations leadership to align on revenue goals and pipeline needs
 
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 Create a structured training and coaching program to continuously improve team performance
 
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 </ul>
 
 
 Must-Haves as the Call Center Director:
 
 
 <ul>
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 Prior experience leading an outbound call center or inside sales team
 
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 Proven success building and scaling a team from the ground up
 
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 Strong track record in cold calling and appointment setting
 
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 Experience recruiting, hiring, and developing sales talent
 
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 Data-driven mindset with comfort managing KPIs and performance dashboards
 
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 Ability to work onsite in NJ and lead from the front
 
 </li>
 </ul>
 
 
 Nice-to-Haves as the Call Center Director:
 
 
 <ul>
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 Experience in residential remodeling, roofing, siding, or windows
 
 </li>
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 Familiarity with CRM systems such as HubSpot
 
 </li>
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 Background in script development and sales training programs
 
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 </ul>
 
 
 Our Client Offers:
 
 
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 Competitive base salary plus commission with OTE around $100,000-$120,000 per year
 
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 Performance-driven bonus structure
 
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 Lifetime gym membership and frequent team events
 
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 Clear advancement path within a growing leadership team
 
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 Tight-knit, family-owned, values-driven culture
 
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 Full-time schedule, Monday through Friday with occasional Saturday mornings as needed
 
 </li>
 </ul>
 
 This is an ideal opportunity for a motivated sales leader who wants to build something meaningful, develop a team from the ground up, and make a direct impact on company growth.
 
 
 
 Trueline and its clients are unabashed equal-opportunity employers committed to a diverse workforce. We welcome smart and ambitious applicants and recruit, refer, hire, place, and promote without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by federal or state law.
 
 
</div>

Call Center Director

Storable

<div>
 
 Overview
 
 
 The Director of Call Center Operations will own the end-to-end strategy, performance, and evolution of Storable&rsquo;s Marketplace contact center. This is a senior leadership role responsible for maximizing revenue, efficiency, and customer experience across a BPO-operated, B2C contact center that serves as a critical growth engine for the Marketplace business.
 
 
 This leader will ensure Storable is partnered with the right BPOs, operating with the right technology stack, and using the right performance frameworks to scale revenue predictably. The Director will operate at a strategic level&mdash;setting vision, defining success metrics, and holding partners accountable&mdash;while empowering internal leaders and BPO teams to execute.
 
 
 The ideal candidate brings deep experience running revenue-generating contact centers with BPO partners, is highly data-driven, and has a forward-looking mindset around AI, automation, and the future of voice-based customer engagement. This role will report to the GM of Marketplace and serve as the primary executive owner of contact center performance.
 
 
 &nbsp; Key Responsibilities
 
 <ul>
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 Own the Marketplace contact center strategy and performance end-to-end, including revenue, conversion, cost efficiency, and customer experience
 </li>
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 Evaluate, select, and manage BPO partners to ensure strong operational execution and long-term scalability
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 Define and evolve the contact center operating model across people, process, and technology
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 Establish clear KPIs, performance targets, and governance models for internal teams and external partners
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 Lead executive-level performance reviews, forecasting discussions, and strategic planning for the contact center
 </li>
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 Partner closely with Marketplace leadership, Product, Revenue, and Analytics to optimize the consumer funnel and monetization strategy
 </li>
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 Drive the roadmap for contact center technology, including CRM, telephony, analytics, QA, and AI-enabled solutions
 </li>
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 Identify and execute opportunities to leverage AI and automation (including voice agents) to improve efficiency, scale, and customer experience
 </li>
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 Ensure strong financial discipline through capacity planning, budgeting, and ROI analysis
 </li>
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 Build, mentor, and develop internal leadership to support execution while maintaining strategic focus
 </li>
 </ul>
 
 
 
 Required Competencies
 
 
 
 <ul>
 <li>
 Senior leadership experience owning a revenue-generating B2C contact center function
 </li>
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 Deep experience working with and scaling BPO-operated contact centers
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 Proven ability to drive performance through data, analytics, and structured operating rhythms
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 Strong business acumen with experience balancing growth, efficiency, and customer experience
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 Executive-level communication skills with the ability to influence across senior leadership teams
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 Experience selecting, implementing, and optimizing contact center technologies
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 Ability to operate under broad direction while setting vision and driving outcomes
 </li>
 </ul>
 
 Preferred Competencies
 
 <ul>
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 Direct experience launching or managing AI voice agents or advanced contact center automation
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 Experience in Marketplace, e-commerce, or transactional consumer environments
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 Background working with nearshore or offshore contact centers in Latin America
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 Experience scaling contact center operations during periods of rapid growth or transformation
 </li>
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 Familiarity with M&amp;A or post-acquisition integration of contact center operations
 </li>
 </ul>
 
 
 
 &nbsp;
 
 
 
 
 All applicants must be currently authorized to work in the United States on a full-time basis.
 
 
 
 Storable is a fully distributed company, but is currently only registered for employment in certain states.
 
 To be eligible for employment, you must reside in the following states: &nbsp;AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY.&nbsp;
 
 
 About Us:
 
 
 At Storable, we&rsquo;re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV &amp; camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments, and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at www.storable.com
 
 
 At the heart of Storable is our &ldquo;Win More&rdquo; culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. As we continue to grow, we are embracing an AI-forward approach by thoughtfully integrating intelligent automation, advanced analytics, and data-driven insights into our platform and operations to help our customers and teams operate smarter, move faster, and win more than ever before.
 
 
 Benefits and Perks:&nbsp;
 
 <ul>
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 Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
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 401(k) match after 60 days, 100% vested after 1 year.
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 Employer contribution to your HSA, plus an HRA to help offset your deductible.
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 Instant access to flexible vacation. We trust you, so we have a &lsquo;take what you need&rsquo; vacation policy.
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 Be More &ndash; company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
 </li>
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 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
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 8 hours of Rest, Relax, Recharge time to care for your mental health.
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 Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
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 Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
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 &rsquo;Paw&rsquo;ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
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 Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
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 $50 monthly home data stipend, plus a home office sign-on bonus of $250.
 </li>
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 Fertility care support options to help in your journey towards parenthood.
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 Access to financial experts to help you make informed decisions and achieve your financial goals.
 </li>
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 Direct Student Loan Payment Program, some qualifications and eligibility rules apply.
 </li>
 </ul>
 
 Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.
 
 
 Important Notice: To protect yourself from fraudulent activities, please consider the following:&nbsp;
 
 
 - Official Communication: All genuine communication from Storable will come from official email addresses, ending in &ldquo;@storable.com.&rdquo; Be cautious of any communication that doesn&rsquo;t match this criteria.
 
 - No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it&rsquo;s a red flag.
 
 - Verification: If you&rsquo;re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at POps@storable.com for verification.
 
 
 Your security and trust are paramount to us. If you suspect you&rsquo;ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com
 
 
 Pay Transparency at StorableAt Storable, we believe in the power of transparency to help our employees Do More and Win More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.The range listed below is reflective of the base salary market potential for the role over time. The compensation we will offer for this role is within this range and is based on our internal budget along with your skills and experience level. Please talk to your recruiter about the variable pay plan and earning potential for this role.
 
 
 Potential Pay Range: $140,000 USD - $160,000 USD
 
</div>

Polestar Plumbing Heating & Cooling

<div>Who We Are:
Polestar Plumbing, Heating &amp; Cooling has proudly served the Kansas City community for over 41 years. As a locally operated company, we specialize in providing trusted plumbing, heating, and cooling solutions with a commitment to excellence. Our goal is simple: to be the best we can for our customers&mdash;delivering honest service, expert guidance, and lasting comfort for every home we visit. At Polestar, your comfort is our priority.
Why Join Us:<ul><li>
$75,000-$100,000 annually (Base plus performance bonuses based on team KPIs)</li><li>
Weekly Pay</li><li>
Ability to work in-office with leadership growth opportunities</li><li>
PTO and Paid Holidays</li><li>
Comprehensive benefits package including matching 401K, Medical, Dental, Vision, Accidental &amp; Critical Illness coverages 
Paid $15,000 Life Insurance and Long-Term Disability coverage</li></ul>
What You'll Be Doing<ul><li>
Lead and manage daily operations of the call center team to ensure exceptional customer service</li><li>
Monitor inbound and outbound call performance, booking rates, and customer satisfaction metrics</li><li>
Coach, train, and develop Customer Service Representatives (CSRs) to improve performance and consistency</li><li>
Handle escalated customer concerns and ensure timely, professional resolution</li><li>
Oversee scheduling and dispatch coordination to maximize efficiency and revenue opportunities</li><li>
Track KPIs, generate reports, and implement strategies to improve call conversion and booking rates</li><li>
Collaborate with service and sales teams to align call center performance with company goals</li><li>
Ensure all customer interactions reflect company values and service standards</li><li>
Maintain accurate records and documentation using company software systems</li><li>
Create and maintain a positive, motivated, and high-performing team environment</li><li>
Participate in ongoing leadership and industry training to stay ahead of best practices</li></ul>
Our 3 Step Hiring Process:
At Polestar, we know great talent moves fast&mdash;and so do we. Our hiring process is designed to be quick, efficient, and candidate-friendly. If you're actively looking, we can often complete the process within 24&ndash;48 hours!<ul><li>
Apply 
Submit your application online or via email with your resume and relevant details. (carlee@polestarplumbing.com)</li><li>
Phone Screen 
If your experience is a match, our team will reach out&mdash;often the same day&mdash;for a brief phone interview.</li><li>
In-Person Interview 
If the phone screen goes well, we&rsquo;ll schedule an in-person interview&mdash;usually within 24 hours. You&rsquo;ll meet with team members, ask questions, and learn more about working at Polestar.</li></ul>
Requirements:<ul><li>
Minimum 2&ndash;3 years of experience in call center leadership or customer service management</li><li>
Strong leadership, communication, and coaching skills</li><li>
Experience tracking KPIs, call metrics, and performance reporting</li><li>
Ability to handle high-pressure situations and resolve customer escalations</li><li>
Highly organized, detail-oriented, and results-driven</li><li>
Familiarity with CRM and call center software systems preferred</li></ul>
Location:
7252 W Frontage Rd, Merriam, KS 66203
Think you'd be a great fit? So do we! Come grow with us at Polestar&mdash;apply now!
Polestar Plumbing, Inc. is an equal employment opportunity and affirmative action employer.</div>

Call Center Manager

Careers Inc

We are looking for a highly motivated Call Center Manager to oversee the full client lifecycle, ensuring rigorous gathering of case requirements, timely communication, and outstanding customer satisfaction. This role involves managing a client service team, implementing retention strategies, and collaborating with various departments to deliver a seamless, high-quality experience for our clients.RESPONSIBILITIES:<ul><li>Recruit, train, and manage a client service team to ensure efficient, high-quality client interactions.</li><li>Develop and maintain processes to accurately and thoroughly collect case details, documentation, and any relevant information from new and existing clients.</li><li>Proactively design and implement programs to maintain strong client relationships, address concerns, and minimize client attrition.</li><li>Serve as the primary point of contact for clients, ensuring prompt and transparent updates regarding their cases.</li><li>Work closely with intake, litigation, and marketing teams to streamline handoffs and maintain accurate data flow.</li><li>Track and analyze key performance indicators (KPIs) to ensure team productivity, call quality, and patient satisfaction goals are met.</li><li>Leverage CRM tools (Salesforce preferred) to document client interactions, organize case details, and generate performance reports.</li><li>Supervise, motivate, and train call center agents to ensure they meet performance standards and provide exceptional service.</li></ul>REQUIERIMENTS: <ul><li>Bachelor&rsquo;s degree in Business, Management, or related field (or equivalent work experience).</li><li>Minimum of 3+ years of experience in a client-facing or call center environment, with proven leadership responsibilities.</li><li>Experience in the legal industry is a plus but not mandatory.</li><li>Willing to work a 1:00PM-10:00PM schedule. On-site</li><li>Complete fluency in English (verbal and written).</li><li>Proficiency in CRM software (Salesforce preferred) for client and case tracking.</li><li>Solid knowledge of MS Office (Word, Excel, PowerPoint) for daily administrative tasks and data analysis. Familiarity with VoIP phone systems is advantageous.</li><li>Excellent communication, interpersonal, and leadership skills.</li><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to thrive in a fast-paced environment while maintaining high service standards.</li></ul>Job Type: Full-timeWork Location: In person

Campus USA Credit Union

<div>Hours for this position:
Monday - Friday: 9:45 AM - 6:15 PM
Saturday: 8:45 AM - 2:15 PM (1-2 per month)
Salary is based on experience; All experience must be clearly demonstrated on the application and must be verifiable<ul><li>
Call Center Agent 1 - Starting at $43,000</li><li>
Call Center Agent 2 - Starting at $49,600 *LENDING EXPERIENCE PREFERRED</li></ul>
Role
Assist members and potential members with phone requests by explaining products and services while also resolving inquiries and issues. A knowledgeable and effective communicator is essential to promote products and services that enhance the member's financial relationship with CAMPUS.
Essential Functions &amp; Responsibilities<ul><li>
Exemplifies the core values of CAMPUS while supporting our strategic priorities for members, employees, and community. Maintains the highest standard of professionalism, integrity, and confidentiality</li><li>
Assist members and potential members with their telephone requests. Answer questions about products and services, resolve problems within their authority, and refer issues beyond their authority to their supervisor along with their recommendations</li><li>
Handles the processing of loan applications for members, reviewing each request to ensure alignment with their financial needs. Identifies other lending products that could enhance their borrowing experience and provide greater financial flexibility</li><li>
Strive to meet established call volume, production, call review scores, and adherence goals</li><li>
Identify cross-sell opportunities and promote products and services to members</li><li>
Assure that appropriate records are maintained and required reports are prepared</li><li>
Performs other duties as assigned</li><li>
Adheres to and follows all governmental regulations and policies</li></ul>
Education<ul><li>
High School Diploma or GED</li></ul>
Experience
Call Center Agent 1<ul><li>
0 - 1 year of similar or related experience</li></ul>
Call Center Agent 2<ul><li>
1-3 years of prior call center experience and/or banking or credit union experience required. Lending experience preferred.
</li></ul>Other Skills
<ul><li>Attention to Detail</li><li>
Collaboration and Teamwork</li><li>
Communication</li><li>
Confidentiality and Discretion</li><li>
Conflict Resolution</li><li>
Cross-Selling</li><li>
Excellent Member Service</li><li>
Microsoft Office Products</li><li>
Problem Solving</li><li>
Product Knowledge</li><li>
Time Management and Organization</li></ul>
Full-Time Employee Benefits Package
Full-time employees are eligible for traditional benefits such as Health Insurance (medical, vision, dental), Life Insurance, Paid Time Off, Paid Holidays, Defined Benefit Pension plan, 401(k) with up to a 5% company match, and Short &amp; Long Term Disability Insurance. CAMPUS USA also offers other benefits such as Tuition Reimbursement, Paid Parental Leave, and Employee Wellness Reimbursement. CAMPUS USA Credit Union strongly encourages health, well-being, and work-rest balance. We do everything we can to promote healthy, happy employees!
EOE/AA including Veterans and Disabled</div>

Call Center Agent - Ocala

OneTouch Direct

<div>OneTouch Direct is a premier contact center provider, committed to elevating customer experiences for our partners and clients. We are currently seeking a dynamic Call Center Sales Supervisor to join our team. In this role, you will lead a team of sales representatives, focusing on driving performance and achieving sales targets while maintaining a high level of customer satisfaction.
Key Responsibilities:<ul>
<li>Supervise and manage the sales team, providing guidance and mentorship to maximize their performance.</li>
<li>Monitor sales metrics and develop strategies to enhance team productivity and achieve sales goals.</li>
<li>Conduct regular performance reviews and provide constructive feedback to team members.</li>
<li>Facilitate training sessions to boost the team's product knowledge and sales techniques.</li>
<li>Handle escalated customer inquiries and resolve any issues that may arise.</li>
<li>Collaborate with management to refine sales processes and improve overall operational efficiency.</li> 
</ul> 
 
Requirements 
<ul>
<li>Bachelor's degree or equivalent experience in related field.</li>
<li>Minimum of 2 years of call center supervisory experience in a sales environment.</li>
<li>Demonstrated ability to lead and motivate a high-performing sales team.</li>
<li>Exceptional communication and interpersonal skills.</li>
<li>Strong analytical skills with an ability to interpret data and derive insights.</li>
<li>Ability to work in a fast-paced, results-driven environment.</li>
<li>Proficient in CRM software and Microsoft Office Suite.</li> 
</ul> 
 
Benefits 
<ul>
<li>A management team that cares</li>
<li>Consistent growth over the past 10 years</li>
<li>Excellent compensation &amp; benefits package</li>
<li>High energy work environment</li>
<li>Family oriented culture</li>
<li>Referral Bonuses</li>
<li>Paid time off (PTO)</li>
<li>401K</li>
<li>Health Benefits</li></ul></div>

Call Center Sales Supervisor

Tropical Financial Credit Union

<div>Are you looking for an organization that values your experience? Are you a skilled customer service professional ready to take your career to the next level? If so, keep reading!

Tropical FCU (TFCU) is a Sun-Sentinel Top Workplace EIGHT years in a row. Being part of TFCU will provide you with opportunities to engage by learning, growing, contributing, collaborating, and developing professionally. Join us for a great employee experience focused on engaging employees and members alike.
<ul><li>
Summary: Individuals in the job are responsible for assisting Tropical Financial Credit Union to achieve its purpose of guiding members successfully through the financial marketplace. The Member Engagement Manager will coordinate Member Engagement Center operations and back up other groups as needed, supervise the Member Engagement Supervisors in all aspects of performance and serve as a backup to other members of the Member Engagement Center management team and the (TBD &ndash; Corey&rsquo;s Title). The Member Engagement Manager will also instill and deliver an advocacy philosophy of improving members' financial well-being. The incumbent will ensure that all team members give accurate information about credit union products and services. The Member Engagement manager must be highly knowledgeable in all credit union processes, procedures, services, and products; they will develop the Member Engagement Center team to deliver an exceptional member experience in all areas. They will also assist in leading daily Member Engagement Center operations and are responsible for managing advisors' performance to achieve department objectives and results. They will ensure timely, efficient, and effective service delivery for members. 
Essential Duties and Responsibilities include the following. Other duties may be assigned.</li><li>
Provide service that meets the Service Standards defined by Tropical Financial Credit Union and achieves annual goals established through the Performance Management Process.</li><li>
Meet all performance goals as defined in the individual's performance appraisal.</li><li>
Creates a high performing team through training, motivating, and coaching Member Engagement Advisors on essential skills and knowledge to ensure each team member has the tools they need to succeed at their job. Demonstrates a leadership style that sets the example and is approachable.</li><li>
Ability to quickly pivot between issues and handle multiple priorities throughout the day.</li><li>
Remains current on all policies, procedures, products, promotions, and respective changes and ensures that agents are aware of updates and changes on a timely basis.</li><li>
Understands all facets, features, and benefits of the products and services offered.</li><li>
Provides exceptional service to all internal and external members of TFCU and resolves member issues with a focus on complete member satisfaction.</li><li>
Strong ability to troubleshoot and problem solve using appropriate resources to handle member escalations successfully.</li><li>
Serves as second-tier escalation for member service disputes and issues.</li><li>
Performs as a subject matter expert over multiple areas; operations, numerous software programs, cross-departmental knowledge, etc. Serves as a liaison between departments and branches, assisting them as needed.</li><li>
Successfully performs periodic internal control procedures, audits, and balancing.</li><li>
Maintains appropriate turnaround times for various administrative tasks department-wide.</li><li>
Achieves goals, executes assigned tasks, and manages to budgeted targets.</li><li>
Supervises activities of all Call Center agents. Effectively trains and re-enforces cross-selling strategies to offer credit union products and services to members. Serves as a coach and provides periodic feedback and appropriate documentation to employees and their records within the Call Center.</li><li>
Provides management support to (TBD). Acts as back up (TBD) as needed.</li><li>
Responsible for helping in the monitoring and overseeing of daily operations. Helps manage call center staff, including staffing, hiring, evaluating, and training.</li><li>
Assists (TBD) in strategic planning within the Member Engagement Center, including monitoring, growth, profitability, budgeting, and completing the business plan.</li><li>
Assists in the completion of daily telephone reports and interpretation of the data for employees' reviews. Analyzes data and provides feedback on improving or maintaining service level for individual employees and the entire Call Center.</li><li>
Performs other duties as required with or without accommodation</li></ul> 


We offer Excellent Benefits such as:
<ul><li>
Medical, Rx, Dental, and Vision Insurance</li><li>
Retirement Profit Sharing 401K Plan</li><li>
Accident, Cancer and Hospital Indemnity Plan</li><li>
Prepaid Legal</li><li>
Voluntary Life Insurance</li><li>
Pet Discount Program</li><li>
Paid Time Off/ 11 Paid Holidays</li><li>
Tuition Reimbursement/Student Loan Paydown Program</li><li>
And so much more!</li></ul>
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>
Knowledge of Credit Union products and services preferred</li><li>
Proven organizational skills,</li><li>
Ability to analyze financial data,</li><li>
Motivator, self-starter and team player</li><li>
Exhibit high degree of professionalism and confidentiality in handling and having access to sensitive information.</li><li>
Must have working knowledge of computers, strong clerical skills.</li><li>
Must have practical knowledge of MS Office, Outlook, Excel and Word.</li><li>
Strong analytical and organizational skills.</li><li>
Excellent interpersonal and communication skills.</li><li>
Strong ability to multi-task in a face paced environment.</li><li>
Must possess above average time management, problem-solving and prioritization skills. 
Education and/or Experience</li><li>
Four year degree in business/finance related subject, can substitute professional certifications and work experience for degree. High School Diploma or general education equivalent required.</li><li>
 A minimum of 5 years relevant call center supervision experience required and 5 years financial services (banking or credit union) customer service experience preferred.</li><li>
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to handle or touch. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job may include close vision, and ability to focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul></div>

Call Center and Digital Banking Manager

Search 6492+ Call center director jobs near you this June. New roles added regularly across leading industries. Apply today.

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