call center director

Trueline

<div>
 
 Trueline's client, a fast-growing residential exterior remodeling company based in NJ, is seeking a
 
 Call Center Director
 
 to build and lead a high-performing outbound sales team. This is a hands-on leadership role responsible for creating scalable outbound calling operations, developing talent, and driving consistent lead generation through cold outreach and strategic follow-up.
 
 
 
 What You'll Do as the Call Center Director:
 
 
 <ul>
 <li>
 
 Build, launch, and manage an outbound cold-calling team of 5-15 representatives
 
 </li>
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 Develop call scripts, outreach strategies, and follow-up processes to drive qualified appointments
 
 </li>
 <li>
 
 Personally contribute to outbound calling efforts while establishing performance standards
 
 </li>
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 Hire, onboard, and train entry-level and mid-level sales development reps
 
 </li>
 <li>
 
 Lead daily team meetings focused on metrics, motivation, and accountability
 
 </li>
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 Monitor KPIs including call volume, contact rate, set rate, and conversion performance
 
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 <li>
 
 Collaborate with sales and operations leadership to align on revenue goals and pipeline needs
 
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 Create a structured training and coaching program to continuously improve team performance
 
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 </ul>
 
 
 Must-Haves as the Call Center Director:
 
 
 <ul>
 <li>
 
 Prior experience leading an outbound call center or inside sales team
 
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 Proven success building and scaling a team from the ground up
 
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 Strong track record in cold calling and appointment setting
 
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 Experience recruiting, hiring, and developing sales talent
 
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 Data-driven mindset with comfort managing KPIs and performance dashboards
 
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 Ability to work onsite in NJ and lead from the front
 
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 </ul>
 
 
 Nice-to-Haves as the Call Center Director:
 
 
 <ul>
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 Experience in residential remodeling, roofing, siding, or windows
 
 </li>
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 Familiarity with CRM systems such as HubSpot
 
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 Background in script development and sales training programs
 
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 </ul>
 
 
 Our Client Offers:
 
 
 <ul>
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 Competitive base salary plus commission with OTE around $100,000-$120,000 per year
 
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 Performance-driven bonus structure
 
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 Lifetime gym membership and frequent team events
 
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 Clear advancement path within a growing leadership team
 
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 Tight-knit, family-owned, values-driven culture
 
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 Full-time schedule, Monday through Friday with occasional Saturday mornings as needed
 
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 </ul>
 
 This is an ideal opportunity for a motivated sales leader who wants to build something meaningful, develop a team from the ground up, and make a direct impact on company growth.
 
 
 
 Trueline and its clients are unabashed equal-opportunity employers committed to a diverse workforce. We welcome smart and ambitious applicants and recruit, refer, hire, place, and promote without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by federal or state law.
 
 
</div>

Call Center Director

Storable

<div>
 
 Overview
 
 
 The Director of Call Center Operations will own the end-to-end strategy, performance, and evolution of Storable&rsquo;s Marketplace contact center. This is a senior leadership role responsible for maximizing revenue, efficiency, and customer experience across a BPO-operated, B2C contact center that serves as a critical growth engine for the Marketplace business.
 
 
 This leader will ensure Storable is partnered with the right BPOs, operating with the right technology stack, and using the right performance frameworks to scale revenue predictably. The Director will operate at a strategic level&mdash;setting vision, defining success metrics, and holding partners accountable&mdash;while empowering internal leaders and BPO teams to execute.
 
 
 The ideal candidate brings deep experience running revenue-generating contact centers with BPO partners, is highly data-driven, and has a forward-looking mindset around AI, automation, and the future of voice-based customer engagement. This role will report to the GM of Marketplace and serve as the primary executive owner of contact center performance.
 
 
 &nbsp; Key Responsibilities
 
 <ul>
 <li>
 Own the Marketplace contact center strategy and performance end-to-end, including revenue, conversion, cost efficiency, and customer experience
 </li>
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 Evaluate, select, and manage BPO partners to ensure strong operational execution and long-term scalability
 </li>
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 Define and evolve the contact center operating model across people, process, and technology
 </li>
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 Establish clear KPIs, performance targets, and governance models for internal teams and external partners
 </li>
 <li>
 Lead executive-level performance reviews, forecasting discussions, and strategic planning for the contact center
 </li>
 <li>
 Partner closely with Marketplace leadership, Product, Revenue, and Analytics to optimize the consumer funnel and monetization strategy
 </li>
 <li>
 Drive the roadmap for contact center technology, including CRM, telephony, analytics, QA, and AI-enabled solutions
 </li>
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 Identify and execute opportunities to leverage AI and automation (including voice agents) to improve efficiency, scale, and customer experience
 </li>
 <li>
 Ensure strong financial discipline through capacity planning, budgeting, and ROI analysis
 </li>
 <li>
 Build, mentor, and develop internal leadership to support execution while maintaining strategic focus
 </li>
 </ul>
 
 
 
 Required Competencies
 
 
 
 <ul>
 <li>
 Senior leadership experience owning a revenue-generating B2C contact center function
 </li>
 <li>
 Deep experience working with and scaling BPO-operated contact centers
 </li>
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 Proven ability to drive performance through data, analytics, and structured operating rhythms
 </li>
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 Strong business acumen with experience balancing growth, efficiency, and customer experience
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 Executive-level communication skills with the ability to influence across senior leadership teams
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 Experience selecting, implementing, and optimizing contact center technologies
 </li>
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 Ability to operate under broad direction while setting vision and driving outcomes
 </li>
 </ul>
 
 Preferred Competencies
 
 <ul>
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 Direct experience launching or managing AI voice agents or advanced contact center automation
 </li>
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 Experience in Marketplace, e-commerce, or transactional consumer environments
 </li>
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 Background working with nearshore or offshore contact centers in Latin America
 </li>
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 Experience scaling contact center operations during periods of rapid growth or transformation
 </li>
 <li>
 Familiarity with M&amp;A or post-acquisition integration of contact center operations
 </li>
 </ul>
 
 
 
 &nbsp;
 
 
 
 
 All applicants must be currently authorized to work in the United States on a full-time basis.
 
 
 
 Storable is a fully distributed company, but is currently only registered for employment in certain states.
 
 To be eligible for employment, you must reside in the following states: &nbsp;AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, LA, MD, MA, MI, MN, MO, MS, NC, NE, NJ, NV, NY, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, WY.&nbsp;
 
 
 About Us:
 
 
 At Storable, we&rsquo;re redefining property management for specialty real estate. Tailored for the self-storage, marine, and RV &amp; camping industries, we seamlessly integrate management software with marketplace listings, websites, CRM, insurance, payments, and more. Dedicated to empowering owners and operators, Storable helps you win more every day. Explore our platform solutions at www.storable.com
 
 
 At the heart of Storable is our &ldquo;Win More&rdquo; culture, which reflects our commitment to delivering exceptional value to our customers and fostering the personal and professional growth of our employees. As we continue to grow, we are embracing an AI-forward approach by thoughtfully integrating intelligent automation, advanced analytics, and data-driven insights into our platform and operations to help our customers and teams operate smarter, move faster, and win more than ever before.
 
 
 Benefits and Perks:&nbsp;
 
 <ul>
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 Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance.
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 401(k) match after 60 days, 100% vested after 1 year.
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 Employer contribution to your HSA, plus an HRA to help offset your deductible.
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 Instant access to flexible vacation. We trust you, so we have a &lsquo;take what you need&rsquo; vacation policy.
 </li>
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 Be More &ndash; company rewards and recognition that add up and can be redeemed for personalized gifts and experiences! Storriors have been able to enroll in SCUBA certification classes, travel overseas, and redo their back patio, among many other things.
 </li>
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 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events.
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 8 hours of Rest, Relax, Recharge time to care for your mental health.
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 Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
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 Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively.
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 <li>
 &rsquo;Paw&rsquo;ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment.
 </li>
 <li>
 Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed.
 </li>
 <li>
 $50 monthly home data stipend, plus a home office sign-on bonus of $250.
 </li>
 <li>
 Fertility care support options to help in your journey towards parenthood.
 </li>
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 Access to financial experts to help you make informed decisions and achieve your financial goals.
 </li>
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 Direct Student Loan Payment Program, some qualifications and eligibility rules apply.
 </li>
 </ul>
 
 Storable is committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Storable will provide reasonable accommodations for qualified individuals with disabilities.
 
 
 Important Notice: To protect yourself from fraudulent activities, please consider the following:&nbsp;
 
 
 - Official Communication: All genuine communication from Storable will come from official email addresses, ending in &ldquo;@storable.com.&rdquo; Be cautious of any communication that doesn&rsquo;t match this criteria.
 
 - No Unsolicited Offers: We do not extend job offers without a formal interview process. If you receive an unsolicited job offer claiming to be from Storable or any of its representatives, it&rsquo;s a red flag.
 
 - Verification: If you&rsquo;re uncertain about the legitimacy of any job offer or communication claiming to be from Storable, please contact our HR department directly at POps@storable.com for verification.
 
 
 Your security and trust are paramount to us. If you suspect you&rsquo;ve been contacted by someone falsely claiming to be from Storable or using our company's name for any dubious purpose, please immediately report the incident to POps@storable.com
 
 
 Pay Transparency at StorableAt Storable, we believe in the power of transparency to help our employees Do More and Win More. We value our employees and want to ensure equity and fairness in compensation, which is why we make sure to include the salary range or hourly rate in each job posting.The range listed below is reflective of the base salary market potential for the role over time. The compensation we will offer for this role is within this range and is based on our internal budget along with your skills and experience level. Please talk to your recruiter about the variable pay plan and earning potential for this role.
 
 
 Potential Pay Range: $140,000 USD - $160,000 USD
 
</div>

NATIONMIND LLC

<div><div><div>About NationMind LLC: 
 
NationMind LLC is a technology consulting firm focused on software development and QA testing services. We help clients build reliable, scalable applications with a strong emphasis on automation, performance, and quality. Our team works across industries, delivering solutions that drive innovation and operational efficiency. We are currently hiring skilled professionals for Director- Call Center to join our growing team. 
 
Role: Director- Call Center 
Location: Indianapolis, IN 
Full-time 
 
Qualifications
</div><ul><li>Bachelor&rsquo;s degree in healthcare, business, or related field preferred</li>
<li>5+ years of call center leadership experience (healthcare or human services strongly preferred)</li>
<li>Strong understanding of call center KPIs, performance management, and reporting</li>
<li>Experience managing high-volume inbound and outbound call environments</li>
<li>Demonstrated ability to lead, coach, and build engaged teams</li>
<li>Strong analytical, organizational, and problem-solving skills</li>
<li>Excellent verbal and written communication skills</li>
<li>Ability to manage competing priorities in a fast-paced environment</li>
<li>Experience in behavioral health, social services, or similar service-based settings preferred</li></ul></div></div>

Director- Call Center

Mississippi Sports Medicine

<div>The Call Center Manager provides operational leadership for centralized patient access and call center functions across a multi-site healthcare organization. This role is responsible for end-to-end oversight of call center performance, workforce management, systems optimization, reporting, and patient access outcomes.

This position serves as both a people leader and hands-on operator&mdash;driving daily execution, improving workflows, solving problems independently, and supporting strategic patient access initiatives with minimal oversight.

Reporting to the Director of Patient Access, this role partners across front-end operations to improve access, scheduling efficiency, and patient experience.

Essential Duties and Responsibilities

Call Center Operations Management
<ul>
<li>Lead daily operations for inbound and outbound call center functions across all sites.</li>
<li>Monitor and manage call center performance metrics, including service levels, abandonment rates, call handling efficiency, and scheduling throughput.</li>
<li>Maintain abandonment rates below established targets (goal: &lt;5%).</li>
<li>Monitor real-time call flow and adjust staffing resources dynamically to meet demand.</li>
<li>Ensure consistent adherence to scheduling protocols, workflows, and service standards.</li>
</ul>
Workforce Planning and Staffing
<ul>
<li>Develop and manage staffing models to support peak coverage and operational demands.</li>
<li>Manage staff schedules, PTO coverage, contingency planning, and real-time adjustments.</li>
<li>Recruit, interview, hire, onboard, and retain call center team members.</li>
<li>Maintain appropriate staffing levels to support service expectations and access goals.</li>
</ul>
Performance Management and Coaching
<ul>
<li>Conduct routine call audits and quality reviews.</li>
<li>Provide coaching, feedback, and performance development to staff.</li>
<li>Identify performance gaps and implement corrective action plans when needed.</li>
<li>Promote accountability while supporting team engagement and retention.</li>
<li>Drive reduction in repeat errors through structured coaching and follow-up.</li>
</ul>
Systems and Operational Oversight
<ul>
<li>Serve as operational owner for call center-related systems and workflows, including:</li>
<li><ul><li>EHR scheduling workflows</li>
<li>Call routing/telephony systems</li>
<li>Automation and AI-enabled tools (e.g., voice bots, self-scheduling tools)</li>
<li>Operational dashboards and reporting tools</li>
</ul></li><li>Troubleshoot system issues independently and coordinate vendor support as needed.</li>
<li>Optimize workflows to improve efficiency, reduce errors, and support patient access.</li>
<li>Train staff on proper system utilization and process adherence.</li>
</ul>
Reporting and Analytics
<ul>
<li>Produce and analyze daily, weekly, and monthly operational reports, including:</li>
<li><ul><li>Calls handled per agent</li>
<li>Abandonment rate</li>
<li>Scheduling accuracy</li>
<li>Referral activity</li>
<li>Productivity and access metrics</li>
</ul></li><li>Use data to guide staffing decisions and operational improvements.</li>
<li>Present insights, trends, and recommendations to leadership proactively.</li>
</ul>
Patient Access Optimization
<ul>
<li>Support initiatives to improve speed-to-appointment and patient access outcomes.</li>
<li>Reduce scheduling errors and improve routing accuracy.</li>
<li>Support implementation and adoption of self-scheduling and automation initiatives.</li>
<li>Ensure proper routing of patients based on payer, provider, specialty, and urgency.</li>
</ul>
Cross-Functional Collaboration
<ul>
<li>Partner with front desk, check-in, clinical teams, and referral coordinators to improve handoffs and workflows.</li>
<li>Promote collaboration and reduce process breakdowns across departments.</li>
<li>Support standardization of access workflows across locations.</li>
</ul>
Process Improvement and SOP Development
<ul>
<li>Develop, maintain, and refine standard operating procedures for scheduling, escalation, and call handling processes.</li>
<li>Continuously improve processes using data, trends, and operational feedback.</li>
<li>Recommend and support implementation of best practices in patient access operations.</li>
</ul>
Qualifications

Required
<ul>
<li>Bachelor&rsquo;s degree in Healthcare Administration, Business, Management, or related field preferred; equivalent experience may be considered.</li>
<li>Minimum 3&ndash;5 years of leadership experience in a call center, contact center, or patient access environment.</li>
<li>Experience managing high-volume operations and workforce planning.</li>
<li>Working knowledge of EHR scheduling systems, call routing platforms, and reporting tools.</li>
<li>Demonstrated success improving performance metrics and leading teams.</li>
</ul>
Preferred
<ul>
<li>Multi-site healthcare operations experience.</li>
<li>Experience with AI-enabled call systems or automation tools.</li>
<li>Strong analytical and reporting background.</li>
<li>Hospitality or high-volume service operations leadership experience may be considered.</li>
</ul>
Key Competencies
<ul>
<li>Operational leadership mindset</li>
<li>Independent problem solving and sound judgment</li>
<li>Data-driven decision making</li>
<li>Workforce planning and execution</li>
<li>Coaching and accountability</li>
<li>Systems and process optimization</li>
<li>Cross-functional collaboration</li>
<li>Strong communication and change management skills</li>
</ul>
Performance Measures

Success in this role will be measured through:
<ul>
<li>Call abandonment rate performance</li>
<li>Staffing coverage adherence</li>
<li>Reduction in scheduling and routing errors</li>
<li>Productivity and call volume conversion to scheduled visits</li>
<li>Patient access improvements (speed-to-appointment)</li>
<li>Team productivity and service outcomes</li>
<li>Standardization and continuous process improvement initiatives</li></ul></div>

CALL CENTER MANAGER

Galen College of Nursing

<div>This position is incentive eligible. 
 
 
At Galen College of Nursing, we educate and empower nurses to change lives. Since 1989, we&rsquo;ve dedicated our work to delivering high-quality nursing education with a student-first mindset. As one of the largest private nursing colleges in the country, we combine the support of a close-knit learning environment with the strength of a nationally recognized institution, HCA Healthcare.
That same passion for excellence in the classroom extends to our offices. At Galen, you&rsquo;ll find a culture deeply rooted in collaboration, innovation, and a shared commitment to improving the future of healthcare. Your work directly touches the next generation of nurses, and your contributions help our students pursue their dream of a compassionate career.
If you&rsquo;re looking for a career where you can make a difference, grow professionally, and be part of a caring team, we&rsquo;d love for you to apply for the Director of Enrollment Contact Center position today!
Click here to learn more about Galen!
Position Overview:
Galen College of Nursing is on a mission to grow and the team behind student enrollment is at the heart of that effort. We are looking for a Director of Enrollment Contact Center who is a seasoned operational leader with a passion for performance, people development, and process excellence.
This is a high-impact leadership role responsible for the full strategic and operational ownership of our enrollment contact center, a team that serves as the first connection point for prospective students across 25+ campuses nationwide. You will drive the metrics that matter, develop the leaders around you, and build a culture of accountability and excellence that directly supports Galen's enrollment growth.
If you are the kind of leader who thrives on goals, knows how to build and coach high-performing teams, and can turn data into decisions, we want to hear from you.
Key Responsibilities:<ul><li>
Lead contact center strategy and operations across all campus markets, owning omnichannel workflows (voice, SMS, email, chat), service levels, and operational standards that align with institutional enrollment goals.</li><li>
Drive enrollment performance metrics including appointments scheduled, lead-to-appointment conversion, speed-to-lead, show rates, and conversion progression, monitoring trends and making real-time adjustments to improve outcomes.</li><li>
Develop and hold accountable a team of managers, supervisors, and agents through structured coaching plans, scorecards, performance frameworks, and leadership development pathways.</li><li>
Manage workforce planning including staffing models, scheduling, forecasting, and capacity planning aligned to lead volume and seasonality.</li><li>
Own contact center technology including implementation, configuration, and optimization of platforms like Genesys, AI-driven tools, and reporting dashboards, in partnership with IT and vendors.</li><li>
Ensure quality and compliance by establishing call quality standards, auditing processes, and ensuring adherence to TCPA/DNC regulations and institutional policies.</li><li>
Partner cross-functionally with Enrollment, Marketing, Campus Leadership, and Student Services to optimize lead flow, conversion, and the overall student experience.</li></ul>
Position Requirements:
Required:<ul><li>
7-10+ years of leadership experience in a contact center or call center environment with accountability to conversion, sales, or enrollment outcomes.</li><li>
Proven workforce management expertise. You understand staffing models, forecasting, scheduling, and how to align capacity to demand.</li><li>
Strong performance management background. You build frameworks, coach to results, and know how to develop leaders at every level.</li><li>
Data fluency. You use directional and real-time analytics to drive decisions, identify trends, and lead continuous improvement.</li><li>
Experience leading technology implementations or major system upgrades in a contact center environment.</li><li>
Familiarity with TCPA/DNC regulations and data privacy compliance for telephony and SMS communications.</li><li>
Demonstrated success leading multi-site or scaled operations.</li></ul>
Preferred:<ul><li>
Experience with cloud-based contact center platforms such as Genesys or equivalent.</li><li>
Background in higher education enrollment or a similarly regulated service environment.</li><li>
Experience building or overseeing QA, training, and coaching programs.</li><li>
Bachelor's degree in Business, Operations, Communications, or a related field.</li></ul>
Who Should Apply?<ul><li>
You don't need to come from higher education and call center experience alone isn't what sets the right candidate apart here. This role is the right fit if you are:</li><li>
A goal-driven leader who sets high expectations, builds systems to track performance, and holds yourself and your team accountable to results.</li><li>
An experienced people performance manager who knows how to coach both skill and will, developing agents and leaders who grow with the organization.</li><li>
Someone with strong workforce management instincts. You understand how to forecast, staff, and optimize a remote team efficiently.</li><li>
A strategic operator who can zoom out to see the big picture while staying close enough to the data to make real-time adjustments.</li><li>
Comfortable leading remote, distributed teams and keeping them aligned, motivated, and performing at a high level.</li><li>
Energized by meaningful work. Every appointment scheduled and every student enrolled moves us one step closer to addressing the nursing workforce shortage in America.</li></ul>
Benefits
At Galen College of Nursing, we want to ensure your needs are met. We offer a comprehensive package of medical, dental, and vision plans, tuition discounts, along with unique benefits, including:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.</li><li>
Free counseling services and resources for emotional, physical, and financial well-being</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance.</li><li>
Referral services for children, elders, and pet care, home and auto repair, event planning, and more.</li><li>
Consumer discounts through Abenity.</li><li>
Retirement readiness, rollover assistance services, and preferred banking partnerships.</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships).</li><li>
Colleague recognition program.</li><li>
Time Away from Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul>
Learn more about Employee Benefits.
Note: Eligibility for benefits may vary by location.
Galen College of Nursing is recognized as a 2023 National League of Nursing (NLN) Center of Excellence (COE).
Galen&rsquo;s Compassionate Care Model Values<ul><li>
Inclusivity: I foster an environment that provides opportunity for every individual to reach their full potential.</li><li>
Character: I act with integrity and compassion in all I do.</li><li>
Accountability: I own my role and accept responsibility for my actions.</li><li>
Respect: I value every person as an individual with unique contributions worthy of consideration.</li><li>
Excellence: I commit myself to the highest level of quality in everything I do.</li></ul>
Learn more about our vision and mission.
Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. Submit your application for the opportunity below:
Director of Enrollment Contact Center
Galen College of Nursing</div>

Director of Enrollment Contact Center

Automated Health Systems

<div>Automated Health Systems, a dynamic healthcare company, has a full-time Supervisor position available. This position is remote but will require you to pick up equipment in Tallahassee, FL.
As a Call Center Supervisor, you will be responsible for leading a team of Customer Service Representatives that assist customers with MA Medicaid eligibility, enrollment and related tasks.
Requirements:
Qualifications:
<ul>
<li>Minimum three years&rsquo; experience in a direct call center supervisory position with demonstrated skills in coaching and staff development required.</li>
<li>Minimum of two years&rsquo; experience with call center operations required.</li>
<li>Strong PC proficiency (i.e., Microsoft Excel) required.</li>
<li>Associate degree preferred and/or equivalent job-related experience/training.</li>
<li>Bilingual language skills (i.e., Spanish) a plus.</li>
</ul>
AHS is an Equal Opportunity Employer.

Please visit our website for more information: www.automated-health.com

&ldquo;The Enlightened Choice in Health Service Management&rdquo; 
 
Compensation: 45K-55K</div>

Call Center Supervisor

Scaleup Connect

Call Center Manager<ul><li>Location: Lahore, Punjab, Pakistan</li><li>Job Type: Full-time</li><li>Work Mode: On-site</li><li>Schedule: Monday to Saturday, 9:30 AM &ndash; 6:00 PM</li><li>Gender Preference: Male</li></ul>About the RoleScaleup Connect is hiring a Call Center Manager on behalf of its client. We are looking for an experienced operations leader responsible for overall call center performance, including team management, service quality, KPI achievement, customer satisfaction improvement, and cost control &mdash; ensuring efficient and stable day-to-day operations.Key Responsibilities<ul><li>Oversee daily call center operations and ensure SLA compliance</li><li>Define and monitor KPIs such as call answer rate, response time, and customer satisfaction</li><li>Manage and train agents and team leaders to continuously improve performance</li><li>Optimize call handling processes to enhance efficiency and customer experience</li><li>Handle escalated customer complaints and critical issues</li><li>Coordinate with sales, technical, and other departments</li><li>Control operational costs and improve resource utilization</li><li>Prepare regular reports and improvement plans</li></ul>Requirements<ul><li>Diploma or above &mdash; Bachelor's degree preferred</li><li>At least 4 years of call center experience, with 2+ years in a managerial role</li><li>Familiar with call center KPIs and SLAs</li><li>Strong leadership and communication skills</li><li>Ability to work under pressure and solve problems effectively</li><li>Proficient in MS Office and call center systems</li><li>Good command of English (working proficiency required)</li></ul>Preferred Qualifications<ul><li>Experience in e-commerce, after-sales, or technical support call centers</li><li>Experience managing multilingual teams (English + Urdu) is a plus</li><li>Familiarity with CRM systems such as Salesforce</li></ul>Pay: Rs120,000.00 - Rs150,000.00 per monthWork Location: In person

Call Center Manager

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