call center director

ANG Holdings WLL

We are hiring a Call Center Manager to lead and develop our call center operations.Requirements:<ul><li>Must be currently in Bahrain.</li><li>Minimum 3 years of experience in call center management.</li><li>Strong background in the F&amp;B / restaurant industry.</li><li>Hands-on experience in handling delivery platforms (Talabat, Jahez, .., etc.).</li><li>Ability to manage call center KPIs, team performance, customer service quality, and order flow.</li><li>Strong communication, leadership, and problem-solving skills.</li></ul>Role Overview:<ul><li>Supervising call center agents and ensuring high-quality customer interactions.</li><li>Coordinating with outlets, riders, and delivery partners.</li><li>Managing complaints, peak hours, order accuracy, and service speed.</li><li>Preparing daily/weekly performance reports and improving efficiency.</li></ul>Interested candidates may send their CV to: hr@pastaexpressgroup.comJob Type: Full-timePay: From BD700.000 per monthWork Location: Remote

Call Center Manager

Manipal Academy of Higher Education -MAHE, Manipal

<div>
 
 
 Manipal Academy of Higher Education (MAHE)
 
 
 
 
 
 
 
 Position:
 
 Call Center Head
 
 
 
 Location:
 
 Manipal Academy of Higher Education (MAHE) &ndash; Manipal
 
 
 
 Team Size:
 
 16 Counsellors
 
 
 
 
 
 
 About MAHE Call Center
 
 
 
 MAHE is establishing a technologically advanced call center, equipped with AI-enabled voicebot capabilities, to engage with prospective students and counsel them regarding over 400 academic programmes offered across five campuses. The centre will play a pivotal role in guiding quality candidates, supporting admissions, and enhancing the institution&rsquo;s outreach.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Lead the setup and operationalisation of the MAHE call center, including selection and implementation of advanced technology platforms and AI-enabled voicebot systems.
 </li>
 <li>
 Recruit, train, and manage a team of 16 counsellors, ensuring they are equipped with strong communication skills, effective counselling techniques, and dynamic sales pitches tailored to MAHE&rsquo;s diverse programmes.
 </li>
 <li>
 Develop standard operating procedures and best practices for student engagement, data management, and lead conversion.
 </li>
 <li>
 Monitor counsellor performance, provide ongoing coaching, and implement quality assurance measures.
 </li>
 <li>
 Collaborate with admissions and marketing teams to ensure alignment with institutional objectives.
 </li>
 <li>
 Analyse call centre metrics, prepare regular reports, and recommend improvements for increased efficiency and effectiveness.
 </li>
 <li>
 Maintain compliance with data privacy and institutional policies.
 </li>
 </ul>
 
 
 
 
 
 Candidate Profile
 
 
 <ul>
 <li>
 Master&rsquo;s degree.
 </li>
 <li>
 10&ndash;15 years of experience in managing large call centers, preferably within the telecom or education sectors.
 </li>
 <li>
 Demonstrated experience leading teams of at least 10 members.
 </li>
 <li>
 Proven expertise in deploying and managing technology-driven call centre solutions, including AI voicebots.
 </li>
 <li>
 Excellent verbal and written communication skills with a strong orientation towards counselling and sales.
 </li>
 <li>
 Strong leadership, problem-solving, and organisational abilities.
 </li>
 <li>
 Ability to work collaboratively with cross-functional teams and stakeholders.
 </li>
 </ul>
 
 
 
 
 
 Application Process
 
 
 
 Interested candidates are requested to submit their updated CV and a cover letter detailing relevant experience to
 
 rathanraj.k@manipal.edu
 
 or to the
 
 MAHE HR portal
 
 by 20/12/2025.
 
</div>

Call Center Head

American Hospital Dubai

Oversees the day-to-day operations of the hospital's call center, ensuring all patient interactions are handled confidentially, efficiently, and in line with hospital standards. Supervises and develops call center staff, monitors service quality, and drives operational performance to meet established targets. Fosters a culture of teamwork and respect for diversity, ensures adherence to hospital policies, and actively contributes to process improvements that enhance patient and stakeholder satisfaction. Responsibilities Confidentiality & Compliance <ul><li>Ensures strict confidentiality is maintained by self and all employees handling patient information within the Call Center.</li><li>Supports, enforces, and interprets hospital and departmental policies and procedures to all team members.</li><li>Ensures all staff complete departmental and unit-specific competencies and that all new hires complete a planned and documented departmental orientation.</li><li>Ensures 100% staff attendance at mandatory in-service sessions and ongoing education programs.</li></ul> Operational Excellence <ul><li>Sets, monitors, and ensures achievement of call center speed, efficiency, and quality targets.</li><li>Monitors calls randomly to improve service quality, minimise errors, and track operator performance.</li><li>Records and analyses performance statistics, user rates, and prepares reports; makes data-driven recommendations to enhance efficiency and service levels.</li><li>Sources and recommends new methods, including the introduction of new algorithms and software, to improve call center efficiency and performance.</li><li>Develops, implements, and monitors measurable goals and quotas for service volumes and timeliness; evaluates creative approaches to meeting goals.</li><li>Collaborates with other hospital departments to ensure accurate and efficient communication regarding appointments, admissions, and hospital services.</li><li>Covers for the Call Center Manager during their absence, ensuring continuity of operations and effective decision-making.</li></ul> Staff Supervision & Development <ul><li>Supervises, trains, and mentors call center agents to deliver exceptional service in accordance with hospital standards.</li><li>Coducts regular reviews of staff performance, identifies training needs, and recommends professional development plans for continuous improvement.</li><li>Provides ongoing support, feedback, and objective performance appraisals to staff; assists with action plans, counselling, or disciplinary action as necessary.</li><li>Promotes effective onboarding, orientation, and support for new staff, ensuring the assignment of appropriate preceptors and monitoring individual progress.</li><li>Creates and supports an environment that fosters teamwork, cooperation, and respect for cultural diversity among all staff.</li><li>Promotes interdisciplinary collaboration to achieve the best patient outcomes.</li></ul> Qualifications <ul><li>Bachelor's Degree in Business Administration, Healthcare Management, or related field</li><li>Certification in Customer Service, Call Center Management, or a relevant field preferred</li></ul> Professional Experience <ul><li>Minimum of five (5) years of call centre experience with a minimum of two (2) years as a Team Leader, preferably within a medical environment.</li><li>Knowledge of Hospital Information Systems (HIS), Electronic Medical Records (EMR), and modern call center technology.</li><li>Knowledge of UAE/GCC healthcare regulations, patient confidentiality standards, and customer service best practices.</li><li>Knowledge of hospital operations and appointment scheduling.</li><li>Knowledge of call center systems and telephony platforms.</li><li>Skills in Supervising, Coaching, and Developing teams.</li><li>Skills in Performance Monitoring and Quality Assurance.</li><li>Skills in Effective Communication (English required, Arabic preferred).</li><li>Skills in Conflict Resolution, Counselling, and Disciplinary processes.</li><li>Skills in Analysing Data, Reporting, and Process Improvement.</li><li>Ability to work effectively under pressure in a fast-paced environment.</li><li>Ability to handle confidential and sensitive information with discretion.</li><li>Ability to motivate staff and foster a positive, collaborative team culture.</li><li>Ability to promote and respect diversity in the workplace.</li><li>Ability to support and drive continuous staff development.</li></ul>

Call Center Supervisor

Harley International Medical Clinic

We Are Hiring: Experienced Call Center Executive (Male)Key Responsibilities:<ul><li>Handle high-volume inbound and outbound calls professionally</li><li>Manage appointment bookings, rescheduling, cancellations, and follow-ups</li><li>Provide accurate information regarding doctors&rsquo; schedules, services, and clinic policies</li><li>Maintain excellent customer service standards</li><li>Coordinate with front desk and clinical teams to ensure smooth patient flow</li><li>Maintain call logs and daily reports</li></ul>Requirements:<ul><li>Minimum 2&ndash;3 years of call center experience (preferably in a medical clinic/hospital)</li><li>Strong communication skills in English &amp; Hindi</li><li>Ability to work under pressure in a fast-paced environment</li><li>Proficiency in MS Office and call center systems</li></ul>Benefits:<ul><li>Competitive salary</li><li>Medical insurance</li><li>Annual paid leave</li><li>Visa</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Experienced Call Center Executive (Male)

BPO PLUS

<ul><li>Supervise day-to-day call center floor operations to ensure service level targets are met</li><li>Monitor agent attendance, adherence, and punctuality as per schedules</li><li>Provide real-time support, guidance, and coaching to call center agents</li><li>Handle escalated customer complaints and ensure timely resolution</li><li>Monitor live calls to ensure quality standards and compliance are maintained</li><li>Conduct briefings and huddles to communicate updates, targets, and performance feedback</li><li>Track individual and team performance against KPIs and SLAs</li><li>Prepare and submit daily, weekly, and monthly performance reports</li><li>Coordinate with quality, training, and workforce teams for performance improvement</li><li>Identify training needs and support onboarding of new agents</li><li>Ensure compliance with company policies, scripts, and regulatory requirements</li><li>Motivate the team to achieve productivity, quality, and customer satisfaction goals</li><li>Manage floor discipline and maintain a professional work environment</li><li>Report system issues, staffing gaps, and operational risks to management</li><li>Support implementation of new processes, campaigns, or system changes</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR7,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Call Center Supervisor: 3 years (Required)</li></ul>

Call Center Floor Supervisor

Alba Corporation

<div>We are looking for a Call Center Team Leader to oversee the daily operations of our customer service team and ensure service excellence across all touchpoints. Your mission will be to drive team performance, ensure KPIs are met, and maintain a high standard of customer interaction and satisfaction.
The ideal candidate is a bilingual (Arabic and English) professional with proven experience in managing contact center teams, resolving escalations, and motivating staff. You should be results-oriented, highly organized, and a natural communicator who thrives in fast-paced, customer-driven environments.
If you're ready to lead by example and deliver exceptional customer support outcomes&mdash;read on.<h3 class="jobSectionHeader">
Key Responsibilities</h3>
Core Functions<ul>
<li>
Supervise day-to-day call center operations, ensuring service level agreements (SLAs) and quality standards are consistently met.</li>
<li>
Monitor call queues, handle escalated issues, and step in to support agents when necessary.</li>
<li>
Conduct regular performance evaluations and coach team members for continuous improvement.</li>
<li>
Analyze call center metrics to identify trends and implement process enhancements.</li>
</ul>
Collaboration &amp; Communication<ul>
<li>
Serve as the communication bridge between frontline agents and senior management.</li>
<li>
Coordinate with other departments (e.g., IT, sales, logistics) to resolve customer issues efficiently.</li>
<li>
Lead daily team briefings and encourage open dialogue for feedback and idea sharing.</li>
<li>
Foster a positive, team-oriented culture focused on accountability and growth.</li>
</ul>
Performance &amp; Reporting<ul>
<li>
Track and report on KPIs including average handling time, customer satisfaction, and first-call resolution.</li>
<li>
Develop and execute action plans to improve underperforming metrics.</li>
<li>
Maintain accurate documentation of team activities, call outcomes, and training records.</li>
<li>
Provide strategic input on improving customer engagement and operational efficiency.</li>
</ul><h3 class="jobSectionHeader">
Requirements:</h3><ul>
<li>
3&ndash;5 years of experience in a call center environment, with at least 1 year in a supervisory role.</li>
<li>
Fluency in both Arabic and English.</li>
<li>
Strong leadership and conflict resolution skills.</li>
<li>
Proficiency in call center software and CRM platforms (e.g., Zendesk, Freshdesk, Genesys).</li>
<li>
Exceptional communication and coaching abilities.</li>
<li>
Ability to analyze data and make decisions based on insights.</li>
<li>
Bachelor&rsquo;s degree preferred; relevant certifications are a plus.</li>
</ul><h3 class="jobSectionHeader">
Salary &amp; Benefits:</h3>
Competitive Salary: 8,000 &ndash; 15,000 AED/month 
Work Visa sponsorship 
Medical insurance 
30 days of paid annual leave 
Ongoing training and professional development 
Supportive team culture with performance recognition programs<h3 class="jobSectionHeader">
Work Arrangement:</h3>
Type: Full-time, on-site position
Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.<h3 class="jobSectionHeader">
Why Join Us?</h3>
Lead a dynamic and motivated team in a fast-paced environment 
Gain exposure to operational strategy and customer experience innovation 
Be part of a stable company with growth opportunities 
Work in a bilingual, multicultural environment that values excellence
Organized and efficient? Step into a role where your structure powers our success. Apply now!</div>

Call Center Team Leader

Braxtone Group

The Call Center Supervisor is responsible for supervising and coordinating the daily activitiesof call center agents and administrative support staff. The role ensures efficient operationof the contact center, implements successful planning activities, oversees the recruitmentand development of staff, and manages service delivery for both customer inquiries andoperational functions.&nbsp;&nbsp;Key Responsibilities:· Supervise day-to-day operations of the call center to ensure service quality andefficiency.· Provide leadership, coaching, and support to team leaders and agents tooptimize performance and succession planning· Identify skill gaps and provide monthly one-on-one soft skills coaching for teamleaders and agents· Assist team leaders in handling complex customer complaints or inquiries andescalate issues to higher management as necessary· Contribute to the design and implementation of new operational proceduresfor improved service delivery· Ensure compliance with established procedures and company regulations.· Maintain effective relationships with internal and external stakeholders to ensuresmooth delivery of services.· Stay informed of new products and services, ensuring the team is trained toaddress customer queries· Support and promote company service quality initiatives.· Coordinate with service providers regarding daily operations when applicable.· Assist in motivating, recognizing, and organizing incentives for team members.· Schedule shifts, monitor attendance, and manage leave arrangements foragents and support staff.· May occasionally require work on weekends or evenings, and local businesstrips as necessary&nbsp;Educational, Skills and Experience:· Bachelor’s degree in business administration, Marketing, Automotive, or arelated field.· Minimum 3 years of supervisory experience in call centers, customer service, orinsurance/motor service operations· Demonstrated leadership, coaching, and training abilities· Excellent communication, negotiation, and interpersonal skills.· strong customer service orientation and problem-solving skills · Strong analytical and problem-solving skills. · Goal-oriented and self-driven with a proven track record of achieving sales targets and business objectives. · Ability to work in a fast-paced, dynamic environment. · Proficiency in Microsoft Office Suite and CRM software.&nbsp;&nbsp;&nbsp;Additional Requirements:&nbsp;Willingness to travel as needed. · Valid driver’s license.&nbsp;&nbsp;Location: Bahrain (With travel flexibility)&nbsp;Typical Working Conditions· Normal Working Hours 40 hours a week· Working Timing 8:00 AM to 4:00 PM· Work may require occasional weekend and/or evening work· This job may require occasional business trips outside Bahrain

CALL CENTER SUPERVISOR ( Bahrain Based)

Search 10000+ Call center director jobs near you this December. New roles added regularly across leading industries. Apply today.