call center director

ANG Holdings WLL

Call Center ManagerWe are hiring an experienced Call Center Manager with a solid background in managing call center operations within the F&amp;B / Hospitality sector.Requirements:<ul><li>Must be currently in Bahrain</li><li>Minimum 5&ndash;10 years of experience in call center operations</li><li>At least 4&ndash;5 years in the same field (F&amp;B / restaurants / delivery operations)</li><li>Proven experience in handling:</li><li>Multi-branch order management</li><li>Customer complaints &amp; service recovery</li><li>Aggregators (Talabat, Jahez, Careem, etc.)</li><li>Call center KPIs, queue handling, and workforce management</li><li>Strong leadership skills and ability to manage a large team</li><li>Excellent analytical &amp; reporting skills</li><li>Ability to improve efficiency, reduce errors, and enhance service quality</li></ul>Only shortlisted candidates will be contacted. We Offer:<ul><li>Competitive salary</li><li>Career growth opportunities</li></ul>To Apply: Send your CV to: hr@pastaexpressgroup.comJob Type: Full-timeWork Location: In person

Call Center Manager

CLINICA MEDICAL CENTER

WORK LOCATION: AJMAN, UAEQUALIFICATIONS:MORE THAN 10 YEARS EXPERIENCE AS CALL CENTER SUPERVISOR IN A CLINIC/HOSPITALENGLISH AND ARABIC SPEAKINGDUTIES AND RESPONSIBILITIES<ul><li>Supervise call center agents, including scheduling, task assignment, and attendance monitoring.</li><li>Provide coaching, mentoring, and performance feedback to ensure agents meet service standards.</li><li>Conduct regular team meetings and training sessions to update staff on new protocols, services, or procedures.</li><li>Oversee daily call center operations to maintain high efficiency and service quality.</li><li>Monitor call volumes, agent productivity, and service levels through call center software.</li><li>Ensure proper coverage during peak hours, staff shortages, and special events.</li><li>Handle escalated patient concerns or complaints promptly and professionally.</li><li>Ensure timely follow-up on unresolved issues and coordinate with relevant departments (e.g., billing, admissions, lab, outpatient services).</li><li>Collaborate with clinical and administrative departments to streamline communication and patient handling processes.</li><li>Support coordination for special programs, health campaigns, and new service offerings.</li><li>OTHER duties and responsibilities will be discussed during interview</li></ul>Job Type: Full-timePay: From AED5,000.00 per month

Call Center Supervisor

eNexus

GENEL NİTELİKLER VE İŞ TANIMI
 
Are you a strategic leader with a passion for performance, people, and process optimization? We’re looking for an Call Center Manager to lead and elevate our growing call center operations. If you thrive in a dynamic environment and have a proven track record in team management, quality assurance, and operational excellence — this is your opportunity to make an impact.
 
What You'll Do: 
Lead & Inspire: 
<ul>
<li>Manage Project Managers, Supervisors, and HR teams to drive engagement and results.</li>
<li>Build a high-performance culture based on accountability and continuous improvement.</li>
</ul>
Drive Operational Excellence: 
<ul>
<li>Set clear KPIs and use data to optimize staffing, training, and performance.</li>
<li>Monitor call quality and service levels (NPS, AHT, FCR, etc.) and ensure delivery of client expectations.</li>
</ul>
Own Talent & Recruitment Strategy: 
<ul>
<li>Oversee recruitment, onboarding, and development of top talent.</li>
<li>Implement ongoing training initiatives tied to QA insights and team needs.</li>
</ul>
Reduce Attrition, Boost Engagement: 
<ul>
<li>Analyze and act on attrition trends.</li>
<li>Cultivate a motivating work environment through recognition, rewards, and open communication.</li>
</ul>
Collaborate Across Teams: 
<ul>
<li>Work cross-functionally to solve challenges and elevate the customer experience.</li>
<li>Promote transparency and feedback across all levels.</li>
</ul>
What We’re Looking For: 
<ul>
<li>Minimum 5–7 years’ experience in operations or call center leadership roles</li>
<li>Strong analytical, communication, and decision-making skills</li>
<li>Experience managing recruitment and quality-driven teams</li>
<li>Passion for people management and building a winning culture</li>
<li>Bachelor's degree in Business, Operations, or a related field preferred</li>
</ul>
Why Join Us?
 
<ul>
<li>Competitive salary & bonus structure</li>
<li>Career development opportunities</li>
<li>Collaborative and innovative work environment</li>
<li>Real impact on people and process</li>
</ul>

American Hospital Dubai

Oversees the day-to-day operations of the hospital's call center, ensuring all patient interactions are handled confidentially, efficiently, and in line with hospital standards. Supervises and develops call center staff, monitors service quality, and drives operational performance to meet established targets. Fosters a culture of teamwork and respect for diversity, ensures adherence to hospital policies, and actively contributes to process improvements that enhance patient and stakeholder satisfaction. Responsibilities Confidentiality & Compliance <ul><li>Ensures strict confidentiality is maintained by self and all employees handling patient information within the Call Center.</li><li>Supports, enforces, and interprets hospital and departmental policies and procedures to all team members.</li><li>Ensures all staff complete departmental and unit-specific competencies and that all new hires complete a planned and documented departmental orientation.</li><li>Ensures 100% staff attendance at mandatory in-service sessions and ongoing education programs.</li></ul> Operational Excellence <ul><li>Sets, monitors, and ensures achievement of call center speed, efficiency, and quality targets.</li><li>Monitors calls randomly to improve service quality, minimise errors, and track operator performance.</li><li>Records and analyses performance statistics, user rates, and prepares reports; makes data-driven recommendations to enhance efficiency and service levels.</li><li>Sources and recommends new methods, including the introduction of new algorithms and software, to improve call center efficiency and performance.</li><li>Develops, implements, and monitors measurable goals and quotas for service volumes and timeliness; evaluates creative approaches to meeting goals.</li><li>Collaborates with other hospital departments to ensure accurate and efficient communication regarding appointments, admissions, and hospital services.</li><li>Covers for the Call Center Manager during their absence, ensuring continuity of operations and effective decision-making.</li></ul> Staff Supervision & Development <ul><li>Supervises, trains, and mentors call center agents to deliver exceptional service in accordance with hospital standards.</li><li>Coducts regular reviews of staff performance, identifies training needs, and recommends professional development plans for continuous improvement.</li><li>Provides ongoing support, feedback, and objective performance appraisals to staff; assists with action plans, counselling, or disciplinary action as necessary.</li><li>Promotes effective onboarding, orientation, and support for new staff, ensuring the assignment of appropriate preceptors and monitoring individual progress.</li><li>Creates and supports an environment that fosters teamwork, cooperation, and respect for cultural diversity among all staff.</li><li>Promotes interdisciplinary collaboration to achieve the best patient outcomes.</li></ul> Qualifications <ul><li>Bachelor's Degree in Business Administration, Healthcare Management, or related field</li><li>Certification in Customer Service, Call Center Management, or a relevant field preferred</li></ul> Professional Experience <ul><li>Minimum of five (5) years of call centre experience with a minimum of two (2) years as a Team Leader, preferably within a medical environment.</li><li>Knowledge of Hospital Information Systems (HIS), Electronic Medical Records (EMR), and modern call center technology.</li><li>Knowledge of UAE/GCC healthcare regulations, patient confidentiality standards, and customer service best practices.</li><li>Knowledge of hospital operations and appointment scheduling.</li><li>Knowledge of call center systems and telephony platforms.</li><li>Skills in Supervising, Coaching, and Developing teams.</li><li>Skills in Performance Monitoring and Quality Assurance.</li><li>Skills in Effective Communication (English required, Arabic preferred).</li><li>Skills in Conflict Resolution, Counselling, and Disciplinary processes.</li><li>Skills in Analysing Data, Reporting, and Process Improvement.</li><li>Ability to work effectively under pressure in a fast-paced environment.</li><li>Ability to handle confidential and sensitive information with discretion.</li><li>Ability to motivate staff and foster a positive, collaborative team culture.</li><li>Ability to promote and respect diversity in the workplace.</li><li>Ability to support and drive continuous staff development.</li></ul>

Lytegen

<div>
 
 Description
 
 
 
 We are a fast growing US based company building a high performance outbound sales call center. The team will handle both cold and warm calls into the United States, selling directly to consumers. Our goal is to scale this center to 100+ agents over the next 12 to 24 months and make it the engine of our growth.
 
 
 What You Will Own
 
 
 <ul>
 <li>
 Hire and build the team
 
 
 </li>
 </ul>
 Own the full hiring funnel for agents, team leads, and future floor managers, working with internal recruiters and making final hiring decisions.
 
 
 <ul>
 <li>
 Scale and manage performance Run the floor during shifts, drive core KPIs (dials, contacts, talk time, appointments or sales, conversion rate) and hold team leads and agents accountable to clear targets
 </li>
 <li>
 Execute training and quality Use existing and help improve onboarding, scripts, rebuttals, and QA processes to ramp new hires quickly, review calls regularly, and coach team leads on how to improve their teams
 </li>
 <li>
 Handle operations and scheduling Set and manage shift schedules, attendance, adherence to US hours, and correct use of the dialer, CRM, and lead lists, while keeping data and dispositions clean
 
 
 </li>
 </ul>
 Report and communicate with US leadership
 
 
 Act as the single point of contact for the India call center, sending clear weekly updates on headcount, hiring pipeline, performance trends, and any issues or risks.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Deep call center leadership experience
 
 
 </li>
 </ul>
 At least 7 years in call center or BPO operations with 3 to 5 years managing outbound sales teams calling the US and direct responsibility for a floor of at least 40 reps.
 
 
 <ul>
 <li>
 Proven hiring and scaling track record Demonstrated success hiring, ramping, and retaining outbound sales agents and team leads in volume, ideally scaling a team toward 80 to 100 seats
 </li>
 <li>
 Strong grasp of outbound sales and tools Solid understanding of outbound sales metrics and levers, with hands on experience using dialers and CRMs in a high volume environment
 </li>
 <li>
 Communication and coaching strength Excellent spoken and written English and the ability to coach agents on accent, tonality, call control, and following scripts without sounding robotic
 </li>
 <li>
 Builder mindset and ownership Comfortable working a permanent night shift, taking full ownership of results, making tough calls on performance, and treating the center as your own business unit
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Opportunity to use your experience and judgment to build a high-performing outbound sales team from the ground up
 </li>
 <li>
 Significant ownership and autonomy in shaping the culture, standards, and leadership bench of a 100+ seat call center
 </li>
 <li>
 Professional development support, including training, tools, and resources to help you build and manage a world class team
 </li>
 </ul>
</div>

Call Center Launch & Operations Director

Braxtone Group

<div>
 The Call Center Supervisor is responsible for supervising and coordinating the daily activities
 
 
 of call center agents and administrative support staff. The role ensures efficient operation
 
 
 of the contact center, implements successful planning activities, oversees the recruitment
 
 
 and development of staff, and manages service delivery for both customer inquiries and
 
 
 operational functions.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise day-to-day operations of the call center to ensure service quality and
 
 
 </li>
 </ul>
 efficiency.
 
 
 <ul>
 <li>
 Provide leadership, coaching, and support to team leaders and agents to
 
 
 </li>
 </ul>
 optimize performance and succession planning
 
 
 <ul>
 <li>
 Identify skill gaps and provide monthly one-on-one soft skills coaching for team
 
 
 </li>
 </ul>
 leaders and agents
 
 
 <ul>
 <li>
 Assist team leaders in handling complex customer complaints or inquiries and
 
 
 </li>
 </ul>
 escalate issues to higher management as necessary
 
 
 <ul>
 <li>
 Contribute to the design and implementation of new operational procedures
 
 
 </li>
 </ul>
 for improved service delivery
 
 
 <ul>
 <li>
 Ensure compliance with established procedures and company regulations.
 </li>
 <li>
 Maintain effective relationships with internal and external stakeholders to ensure
 
 
 </li>
 </ul>
 smooth delivery of services.
 
 
 <ul>
 <li>
 Stay informed of new products and services, ensuring the team is trained to
 
 
 </li>
 </ul>
 address customer queries
 
 
 <ul>
 <li>
 Support and promote company service quality initiatives.
 </li>
 <li>
 Coordinate with service providers regarding daily operations when applicable.
 </li>
 <li>
 Assist in motivating, recognizing, and organizing incentives for team members.
 </li>
 <li>
 Schedule shifts, monitor attendance, and manage leave arrangements for
 
 
 </li>
 </ul>
 agents and support staff.
 
 
 <ul>
 <li>
 May occasionally require work on weekends or evenings, and local business
 
 
 </li>
 </ul>
 trips as necessary
 
 
 
 Educational, Skills And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing, Automotive, or a
 
 
 </li>
 </ul>
 related field.
 
 
 <ul>
 <li>
 Minimum 3 years of supervisory experience in call centers, customer service, or
 
 
 </li>
 </ul>
 insurance/motor service operations
 
 
 <ul>
 <li>
 Demonstrated leadership, coaching, and training abilities
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 strong customer service orientation and problem-solving skills
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Goal-oriented and self-driven with a proven track record of achieving sales targets and business objectives.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment.
 </li>
 <li>
 Proficiency in Microsoft Office Suite and CRM software.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 Willingness to travel as needed.
 
 
 <ul>
 <li>
 Valid driver&rsquo;s license.
 
 
 </li>
 </ul>
 Location: Bahrain (With travel flexibility)
 
 
 
 Typical Working Conditions
 
 
 
 <ul>
 <li>
 Normal Working Hours 40 hours a week
 </li>
 <li>
 Working Timing 8:00 AM to 4:00 PM
 </li>
 <li>
 Work may require occasional weekend and/or evening work
 </li>
 <li>
 This job may require occasional business trips outside Bahrain
 </li>
 </ul>
</div>

CALL CENTER SUPERVISOR ( Bahrain Based)

Animaker Inc

Call Center Executive (Freshers) &ndash; U.S. Telesales CampaignsLocations: DHA Phase 6 &amp; Barkat Market, Lahore (On-site) Shifts:<ul><li>Night Shift: 7:00 PM &ndash; 4:00 AM (Monday&ndash;Friday)</li><li>Day Shift: 1:00 PM &ndash; 9:00 PM (Monday&ndash;Friday)</li><li>Days Off:</li><li>Saturday &amp; Sunday</li><li>Job Type:</li></ul>Full-timeSalary: Rs. 30,000 &ndash; 40,000 + Attractive IncentivesAbout the RoleCore Edge Solutions is rapidly growing its U.S.-based telesales operations and is hiring energetic Call Center Executives (Freshers) for multiple campaigns. If you have strong English communication skills and want to build a rewarding sales career, this is an excellent opportunity.You will work on U.S. Truck Dispatch and related telesales campaigns&mdash;engaging potential clients, presenting services, and generating interest. No prior call center experience is required; complete training is provided.Key Responsibilities<ul><li>Make outbound calls to U.S. customers and introduce company services</li><li>Build rapport, handle basic queries, and generate qualified leads</li><li>Maintain accurate call logs, CRM updates, and follow-up data</li><li>Meet weekly/monthly sales targets with a positive and consistent attitude</li></ul>Requirements<ul><li>Strong spoken English (accent, clarity &amp; understanding)</li><li>Confident, energetic, and comfortable in a target-driven role</li><li>Freshers, recent graduates, and entry-level applicants highly encouraged</li><li>Must be available for on-site night shift (DHA Phase 6) or on-site day shift (Barkat Market)</li></ul>What We Offer<ul><li>Competitive salary with performance-based incentives</li><li>Weekends off for work-life balance</li><li>Paid training + skill development</li><li>Supportive, professional growth-oriented environment</li><li>Fast-track career options: Senior Sales Agent, Closer, Team Lead</li></ul>Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Call Center Executive (Freshers) – U.S. Telesales Campaigns

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Call Center Executive (Freshers) – U.S. Telesales Campaigns