call center dispatcher

Washington Alarm

As the Northwest's most trusted alarm company, Washington Alarm focuses on commercial monitoring and installation, large residential projects and managed access control, currently monitoring many accounts across Washington State. We have been offering personalized systems, expert advice, professional service and a fair pricing structure for more than 70 years. We offer commercial and residential security, fire, surveillance, automation, access control and environmental monitoring systems.A key component of the services we provide is our in-house Central Station Dispatch Customer Service team.We have Full Time position openings for our 24/7 customer service/dispatch team. This position is overtime eligible, and may include shifts over the weekend. This role is required to be performed in-office. No remote work available. Shifts available:<ul><li>Overnight: 10PM-6AM</li></ul>The Role: As a Call Center Dispatcher for Washington Alarm, you will be tasked with:<ul><li>Notifying customers and local authorities of alarms at remote locations</li><li>Routing incoming calls to various internal and external departments</li><li>Reading and analyzing call center reports</li><li>Assisting customers and technicians in troubleshooting alarm systems</li></ul>Minimum Qualifications<ul><li>Customer service experience</li><li>Deliver information in a calm and informative manner</li><li>Call center experience is a plus</li><li>Weekend availability</li><li>Organizational skills, attention to detail, and the ability to work in a fast-paced environment</li><li>Pass Pre-employment background check and Drug Screen</li><li>Computer proficiency, including knowledge of Microsoft Office products</li></ul>Full benefits package includes Medical, Dental, Vision, 401K with employer match, 7 paid holidays, vacation and sick leave.Job Type: Full-timePay: From $21.40 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>On-the-job training</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

Central Station Dispatcher/Customer Service

Astral Logistics Solutions

Role DescriptionThis is a full-time on-site role for a Truck Dispatch Sales Agent. The Truck Dispatcher will be responsible for coordinating and scheduling trucking activities, communicating with drivers and clients, tracking shipments, and ensuring timely deliveries. Additionally, the agent will handle administrative tasks and maintain accurate records.You must have following qualities:<ul><li>Capable of capturing customer attention and satisfaction.</li><li>Time management and duty adherence.</li><li>Use of professional, positive language.</li></ul>NO REMOTE JOBS AVAILABLESalary Structure<ul><li>Experienced Agents: 40k to 60k basic salary (depending on your previous experience)</li></ul>Skills<ul><li>They need to have excellent communication and negotiation skills.</li><li>Patience.</li><li>Problem Solver.</li><li>Ability to prioritize task and management.</li></ul>Qualifications<ul><li>Excellent communication and interpersonal skills</li><li>Ability to multitask and prioritize efficiently</li><li>Knowledge of transportation logistics and supply chain management</li><li>Proficiency in using dispatch software and GPS systems</li><li>Strong problem-solving skills and attention to detail</li><li>Experience in the trucking or logistics industry is a plus</li><li>High school diploma or equivalent; additional certifications are a bonus</li></ul>Job Types: Full-time, FresherPay: From Rs45,000.00 per monthExperience:<ul><li>Call Center: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Call Center Agent - US Trucking

Professional Answering Services

Remote Answering Service Dispatcher &ndash; Afternoons ESTJob Type: Full-Time and Part-Time Location: Remote (Work From Home)Available ShiftsWe are hiring 3 operators for the following shifts:Afternoon / Evening Shift<ul><li>Between 4:00 PM &ndash; 12:00 AM (EST)</li><li>7 days per week availability</li><li>Full-time or part-time</li></ul>Applicants must be able to work consistent, scheduled shifts.Pay<ul><li>$13.50 per hour during training</li><li>$14.00 per hour after training</li><li>Paid weekly (cash)</li></ul>Job DescriptionWe are a family-owned professional answering service seeking reliable and experienced answering service dispatchers/operators. This is a remote, work-from-home position handling inbound calls, message taking, and dispatching on-call personnel.Prior answering service or dispatch experience is strongly preferred, but not required for the right candidate.Responsibilities<ul><li>Answer incoming calls professionally and courteously</li><li>Follow detailed, client-specific scripts and instructions</li><li>Dispatch on-call personnel when required</li><li>Accurately document and relay messages</li><li>Identify emergency vs. non-emergency calls</li><li>Maintain confidentiality and professionalism</li></ul>Requirements<ul><li>Prior answering service, dispatch, or call center experience preferred</li><li>Strong, reliable high-speed internet connection (required)</li><li>Good computer skills and comfort using multiple systems at once</li><li>Ability to type accurately and navigate software efficiently</li><li>Strong phone etiquette and communication skills</li><li>Ability to multitask and remain calm under pressure</li><li>Quiet, private work-from-home environment</li><li>Dependable attendance and punctuality</li><li>Comfortable working independently</li></ul>Experience with TeleScan or similar answering service systems is a plus.How to ApplyPlease include:<ul><li>A brief summary of your relevant experience</li><li>Your availability</li></ul>Qualified applicants will be contacted.Job Types: Full-time, Part-timePay: From $13.50 per hourBenefits:<ul><li>Flexible schedule</li><li>Paid time off</li></ul>Application Question(s):<ul><li>Are you comfortable with pay starting at $13.50/hour during training, increasing to $14.00/hour, paid weekly (cash)? (Please answer Yes or No)</li><li>Are you looking for Full or part time, and what is your availability in Eastern Standard Time? </li><li>Do you have strong, reliable high-speed internet suitable for remote work &amp; have remote work experience and what did you do?</li></ul><ul><li>Do you have your own work station (what type of computer lap top or desk top) or will you need equipment? Do you have a computer to begin training ?</li><li>Are you able to commit to consistent scheduled shifts ?</li></ul>Work Location: Remote

Remote Answering Service telephone operator/dispatcher

Transdev

<div>Dispatcher
Transdev inCerritos, CAis hiring a Dispatcher. The Dispatcher oversees road service through communication with Operators and provides customer support to the clients.We are seeking customer service-oriented professionals who are dedicated to safety.
Transdev is proud to offer:(Use CBA or non-CBA language per your location)
CBA Position:
Position Subject to Collective Bargaining Agreement:
<ul><li>$21.50/hour (Union Collective Bargaining AgreementPascale)</li>
<li>Hours - 2:30p.m.-11:00p.m</li>
<li>Benefits include:</li>
<li>Vacation: minimum of two (2) weeks</li>
<li>Sick days: 5 days</li>
<li>Holidays:12 days; 8 standard and 4 floating</li>
<li>Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.</li>
</ul>Benefits may vary depending on location policy. The aboverepresentsthe standard Corporate Policy.
Key Responsibilities:
<ul><li>Oversee road serviceassigned tocarriers by tracking trip performance measures, routebeginningon time, performance, incidents,etc.</li>
<li>Provide customer support by responding to questions and concernsregardingcustomer trips including no shows,cancellations,andmissed trips.</li>
<li>Manage emergency situations for vehicle operators; act asa liaisonbetween the carrier and emergency services.</li>
<li>Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.</li>
<li>Other duties as required.</li>
</ul>Qualifications:
<ul><li>High School Diploma orGED;Technical Degree preferred.</li>
<li>3-5 years' experience dispatching.</li>
<li>Excellent verbal,interpersonal,and customer service skills.</li>
<li>Problem solving and analytical skills.</li>
<li>Must be able to work shifts or flexible work schedules as needed.</li>
<li>Subject toDOTdrug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.
</li></ul>Physical Requirements:
The essential functions of this position require the ability to:
<ul><li>Work outside in varying temperature, weather, and humidity conditions-100% of the job is performed outside, workalone,and in remote locations.</li>
<li>Sit for extended periods (up to 6&ndash;8 hours per day);frequentlywalk for long distances and on possible sloped ground or slippery and uneven surfaces</li>
<li>Push and pull objects up toXXpounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or withoutassistance; occasionally bend, kneel, or crouch to files or equipment stored at ground level</li>
<li>Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehiclefumesand noise.</li>
</ul>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdevcomplies withfederal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed toparticipatein the job application or interview process, please contactus.jobs@transdev.com
Drug-free workplace: Transdevmaintains a drug-free workplace. Applicants must:
<ul><li>Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).</li>
<li>Successfully pass a pre-employment drug screen.</li>
</ul>About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev tooperatetheir transportation systems,maintaintheir vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations whilemaintainingmore than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudlyoperatedby 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev &ndash; the mobility company &ndash; empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skillsrequired ofpersonnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation,religionor other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
California applicants: PleaseClick Herefor CA Employee Privacy Policy.
Job Category: Call Center / Dispatch / Reservationist / Scheduler
Job Type: Full Time
Req ID: 7567
Pay Group: DVF
Cost Center: 55596
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev &ndash; the mobility company &ndash; empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at or watch an overview video.</div>

Evening Dispatcher

Lamar Heat & Air

<div><h2 class="jobSectionHeader">HVAC Customer Service Representative / Dispatcher - Lamar Heat &amp; Air</h2>
Location: Aledo, TX
Type: Full Time 
Do you love turning chaos into a clean schedule?
Do you keep your cool when the phones blow up and a tech is running late?
Do you enjoy helping customers feel taken care of&mdash;while keeping the team moving?
Want a real seat at the table with a local company that&rsquo;s growing fast (and doing it the right way)?<h2 class="jobSectionHeader"> 
The Role (Your Day-to-Day)</h2>
You&rsquo;re the &ldquo;air traffic control&rdquo; for our service department. 
A great day in this job looks like: you come in, open ServiceTitan, and you&rsquo;ve already got today&rsquo;s calls organized. You answer the phone with confidence, get the customer calm and clear on the issue, and get the right technician to the right home&mdash;fast. You keep techs updated, customers informed, and the schedule clean. You follow up on quotes and unsold calls, and you help us turn great service into repeat customers. 
This role matters because it protects capacity, boosts revenue, and keeps the owner out of the weeds&mdash;so the whole company can grow. 
 
<h2 class="jobSectionHeader">What You&rsquo;ll Be Responsible For</h2><ul><li>
Answer inbound calls, book service, and create clear, complete jobs in ServiceTitan (notes, tags, priority, customer expectations)</li><li>
Dispatch and adjust schedules in real time (late calls, emergencies, parts delays, tech availability)</li><li>
Keep customers informed with accurate ETAs and calm, professional communication (no surprises)</li><li>
Support techs with tight info handoffs (history, symptoms, access notes, pricing approvals, follow-ups)</li><li>
Run outbound follow-ups (unsold estimates, maintenance plan opportunities, &ldquo;how did we do?&rdquo; touchpoints)</li><li>
Keep records clean and organized (job notes, call outcomes, payments, memberships, and basic admin support)</li></ul><h2 class="jobSectionHeader"> 
What Makes You a Fit</h2><ul><li>
ServiceTitan experience is required (you&rsquo;ve used it in a real home services office&mdash;not &ldquo;watched a video&rdquo;)
</li><li>You&rsquo;re confident on the phone: warm, clear, and able to guide customers (even when they&rsquo;re stressed)</li><li>
You can multitask under pressure without getting sloppy (accuracy matters here)</li><li>
You&rsquo;re organized, direct, and accountable (you don&rsquo;t hide problems&mdash;you solve them)</li><li>
You&rsquo;re a team-first person (&ldquo;we &gt; me&rdquo;) and you can handle feedback without taking it personally
</li><li>In-person role in Aledo, TX (reliable commute is non-negotiable)</li></ul><h2 class="jobSectionHeader"> 
Compensation + Perks</h2><ul><li>
Base pay: $18/hour + Incentives
</li><li>Paid time off</li><li>
Training rhythm built-in: weekly team training + Friday team breakfasts 
</li></ul> 
<h2 class="jobSectionHeader">Our Hiring Process</h2>
We move fast and we don&rsquo;t ghost people. 
<ul><li>
Click apply and answer a few Who, What, When questions. (5 min)</li><li>
You'll get a text for a quick skill test. (5-9 min)</li><li>
You'll get a text for quick 1-way video questions. (~9 min)</li><li>
You'll be texted a link for a ~15min questionnaire that will help match you to the job.</li><li>
We'll send you a link to get scheduled for an in-person interview.</li><li>
You can easily be in for an interview within a couple days from right now.</li></ul><h2 class="jobSectionHeader"> 
Why You&rsquo;ll Love Working Here</h2><ul><li>
Local legacy, real trust: serving the Tarrant and Parker County communities since 1981
</li><li>Team over ego: you won&rsquo;t be left hanging&mdash;but you&rsquo;ll be expected to own your lane
</li><li>Direct communication: we say what we mean and fix issues quickly (no drama, no guessing games)
</li><li>Growth mindset: weekly training and real development&mdash;not &ldquo;figure it out&rdquo; culture
</li><li>Hard on mistakes, soft on people: we care, we coach, and we keep standards high 
</li></ul> 
Not for you if: you hate structure, avoid accountability, or you need constant hand-holding. 
Perfect for you if: you like being the calm center of the storm and you take pride in running a tight ship.<h3 class="jobSectionHeader"> 
If you&rsquo;re a home services CSR/Dispatcher who can keep the schedule tight and customers happy&mdash;hit apply.</h3> 
We&rsquo;ll respond quickly, and you&rsquo;ll know exactly where you stand.
<h3 class="jobSectionHeader">Requirements</h3>
<ul><li>Employment Type: Full-time</li><li>
Work Hours: 40 to 50 hours work</li><li>
Required Education: High school or equivalent</li><li>
Required Experience: Experienced(1) years</li></ul></div>

Customer Service Representative/Dispatcher

AAA Club Alliance

<div>AAA Club Alliance is hiring full-time , remote Dispatchers for1st, Mid-Day, and 2nd Shifts! Come join our dynamic Dispatch Team and take your career to the next level!
AAA Dispatchers provide help in a fast-paced contact center environment contacting service providers to assist AAA Members who are in need of roadside assistance. This position will play a critical role in enhancing AAA Member relationships and providing each Member with an exceptional customer service experience.
**Next New Hire Training Class to begin early April, 2026! 
<div>This is a work from home position, candidates must live within our territory in order to be considered : (&middot;Connecticut &middot;Delaware &middot;Indiana &middot;Kansas &middot;Kentucky &middot;Maryland &middot;New Jersey &middot;Ohio &middot;Oklahoma &middot;Pennsylvania &middot;South Dakota &middot;Virginia &middot;Washington, DC &middot;West Virginia) 
Why APPLY for a AAA Dispatcher?
<ul><li>Fully remote/work from home.
</li><li>Computer equipment provided.
</li><li>Paid Time Off, plus 6 paid company holidays and 2 floating holidays.
</li><li>Virtual, p aid Training.
</li><li>Company-wide Career mobility opportunities
</li><li>A variety of 1st, Mid-Day and 2nd shift schedules available (all schedules include one weekend day off and one day off during the week. Set schedule) 
</li></ul>Training Requirement : Monday - Friday (9:00 a.m. - 5:00 p.m. EST) for the first 3-5 weeks. Must be able to attend ALL training during the day . Set Work schedule will begin after training is completed. 
What we can offer you:
<ul><li>The starting base compensation for this position is $12.58 to $22.00 hourly. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as geographic location.
</li><li>Monthly incentive plan based on individual performance
</li><li>Shift differential offered for 2nd Shift - 8%
</li><li>401(k) plan with company match up to 7%
</li><li>Medical, Dental, Vision and Prescription coverage
</li><li>FREE AAA Premier Membership.
</li><li>FREE Life Insurance.
</li><li>Auto repair, travel, and merchandise discount
</li><li>Tuition reimbursement
</li><li>Disability Insurance
</li><li>Supplemental Insurances
</li><li>Pet Insurance
</li><li>Legal Insurance and so much more!
</li></ul>What you will do as a Dispatcher:
<ul><li>Answer inbound calls from members seeking updates for their AAA Roadside.
</li><li>Communicate to service providers information needed to provide timely assistance to AAA Members.
</li><li>Prioritize service requests based on various criteria.
</li><li>Monitors the progression of roadside assistance requests and ensures documentation is thorough and accurate.
</li><li>Participates in the resolution of service issues and member complaints.
</li><li>Update members on progress.
</li></ul>What we need from you:
<ul><li>High School Diploma or equivalent
</li><li>1-2 years of Dispatching experience or 2+ years experience in a Call Center Environment taking inbound calls.
</li><li>Salesforce experience (preferred)
</li><li>Must be able to work overtime and/or on holidays as required by business needs.
</li><li>Subject to any pre-approved PTO, in this position and regardless of your regularly scheduled workdays, you are expected to work the day after the following holidays: Christmas, New Years, Memorial Day, July 4th, Labor Day and Thanksgiving.
</li><li>Must be able to maintain a stable, secure, and hard-wired internet connection for the duration of their employment. Wi-Fi connections are not permitted for use in the role.
</li><li>Must be able to provide a work environment free from all disruptions and distractions. This includes a private area that prevents access to others during working hours, as well as prevents disruptions such as overly noisy pets or others within your home. Working remotely is not intended to serve as a substitute for child/dependent or adult/elder care.
</li></ul>LI-Remote #US #aaacluballiancejobs #dispatcherjobs
</div>Full time Associates are offered a comprehensive benefits package that includes:
<ul><li>Medical, Dental, and Vision plan options
</li><li>Up to 2 weeks Paid parental leave
</li><li>401k plan with company match up to 7%
</li><li>2+ weeks of PTO within your first year
</li><li>Paid company holidays
</li><li>Company provided volunteer opportunities + 1 volunteer day per year
</li><li>Free AAA Membership
</li><li>Continual learning reimbursement up to $5,250 per year
</li><li>And MORE! Check out our Benefits Page for more information
</li></ul>ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA&rsquo;s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA&rsquo;s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance. 
Job Category:
Dispatch</div>

Dispatcher (1st and 2nd Shift)

Pacific Office Automation

<div>Pacific Office Automation (POA) is the largest independently owned office technology dealer in the United States. Since 1976, we&rsquo;ve expanded to 30+ branches across 11 western states&mdash;including Oregon, Washington, California, Arizona, New Mexico, Nevada, Utah, Idaho, Colorado, Texas, and Hawaii.
We partner with leading manufacturers like Canon, Konica Minolta, Sharp, HP, Ricoh, and Lexmark, delivering cutting-edge business solutions with unbeatable customer service.
At Pacific Office Automation, you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. Among our company goals, we aim to be a long-term employer. That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software. At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
Position
We are seeking an entry-level Customer Care Representative/Dispatcher for our office in Seattle, WA. Our ideal candidate will be detail-oriented, have experience with problem-solving, and will have excellent telephone and customer service skills.
Essential Job Duties
<ul><li>Answer incoming support calls</li>
<li>Create support tickets on behalf of customers</li>
<li>Identify and escalate issues to Helpdesk</li>
<li>Document all call information according to standard operating procedures</li>
<li>Use basic computer applications</li>
<li>Communicate with customers, technicians, and salespeople</li>
<li>Schedule service calls</li>
<li>Meet monthly service goals</li>
<li>Recognize, document, and alert the management team of trends in customer calls</li>
<li>Route calls to appropriate resources</li>
</ul>
Qualifications
<ul><li>No experience necessary- will train the right candidate!</li>
<li>Experience using IT ticketing support systems.</li>
<li>Experience using Unified Communications for business solutions (Call Handling)</li>
<li>Strong phone and verbal communication skills along with active listening</li>
<li>Proven ability to multi-task and work in fast-paced environments</li>
<li>High attention to detail and strong organizational skills</li>
<li>Experience with Microsoft Word and Excel</li>
<li>Bi-lingual is a plus</li>
</ul>
Benefits
<ul><li>$21.30-24/HR</li>
<li>Advancement and growth into leadership roles</li>
<li>Team-player environment</li>
<li>Medical/Dental/Vision/Life insurance plans</li>
<li>Matched 401k</li>
<li>PTO, Vacation, Sick Leave</li>
<li>FSA/HSA programs</li>
</ul>
Our Commitment to Diversity and Inclusion
Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees&rsquo; differences because we know that diversity makes us stronger.
#LI-Onsite</div>

Customer Care Representative/Dispatcher

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