call center dispatcher

Allstate Security Services

<div>Headquarters - Security Dispatcher 
As a dispatcher, you will be entrusted with maintaining open lines of communication in high call volume environment. Your daily tasks will include but not limited to data entry, scheduling and providing customer service to employees and contractors. Your core skills and prior experience in a high call volume environment will contribute to your daily tasks.
Responsibilities<ul><li>
Answering incoming calls at high volumes</li><li>
Providing customer service to the business unit</li><li>
Provide adequate feedback to all callers.</li><li>
Collaborate with team to ensure communication compliance</li><li>
Maintain organization in your work area</li><li>
Input data and document calls.</li><li>
Display exceptional customer service and communication skills</li><li>
Must have exceptional experience with writing and reading daily activity reports</li><li>
Communicate employment guidelines</li><li>
Processing calling-outs</li><li>
Assigning staff coverage &quot;Scheduling&quot;</li><li>
Data entry- creating and submitting documents, reports, and other data requested</li><li>
Responding and sending emails, answering Text messages, checking voicemails, and scanning Documents</li><li>
Keeping accurate call record including notes.</li></ul>
Qualifications<ul><li>
Multi-tasking</li><li>
Efficiency with Microsoft office</li><li>
Scheduling</li><li>
Security experience is a plus</li><li>
Data entry</li><li>
High call volume experience</li><li>
Detail oriented</li><li>
Ability to problem solve</li><li>
Previous call center/dispatch experience</li></ul></div>

Headquarters - Security Dispatcher

Intermountain Health

<div>Job Description:
A Dispatcher is a member of a call center which not only handles PBX functions but serves as an essential part to emergency communications during medical, facility, security and weather-related emergency events. The call centers operate 24 hours a day and seven days a week at one of several Intermountain locations. As the first point of contact for emergencies and the general public seeking information, a successful candidate will be able to balance excellent customer service with the ability to handle emergencies quickly and decisively. Specific responsibilities include emergency and non-emergency call taking, intrusion and duress alarm monitoring, and viewing security video footage from multiple locations.
Posting Specifics<ul><li>
Pay Range: $18.39 - $24.99/hour (depending on experience)</li><li>
Benefits Eligible: No</li><li>
Shift Details: PRN/On Call position to fill/cover PTO, Sick Calls and any shift. Willing to work mornings, nights, weekends, or holidays as needed</li><li>
Location: Telecommunications, St. George Regional Hospital</li></ul>
Essential Functions<ul><li>
Supports a centralized 24-hour call center for specific facilities experiencing medical, facility, security, or weather-related emergency events.</li><li>
Answers, documents, and dispatches all incoming emergency line calls according to established protocols. Follows specific procedures for individual facilities. Initiates notifications via required modalities (Emergency Notification System, overhead paging, etc.) as quickly as possible with a high degree of accuracy.</li><li>
Clearly and correctly conduct overhead page announcements per established protocols.</li><li>
Quickly ascertain the request of callers whether public, patient, provider or caregiver and accurately route the call.</li><li>
Monitor various alarm systems (Fire alarms, infant abduction systems, nurse call systems, etc.) and respond accordingly per established protocols.</li><li>
Report any detected irregularities from monitored systems to the appropriate personnel per established protocols.</li><li>
Respond to after-hours calls for covered practices and page staff and providers as needed and per established procedures. (Varies per site)</li><li>
Perform other call center answering and call routing functions as necessary.</li><li>
Availability for on-call shifts and mandatory overtime as necessary. Must be able to respond to alternative work locations during emergency events to maintain the continuity of call center operations.</li></ul>
Skills<ul><li>
Maintain a professional demeanor and adhere to established dispatch protocols.</li><li>
Ability to remain calm and effective during busy, high stress situations.</li><li>
Demonstrated written and oral communication skills</li><li>
Interpersonal communication</li><li>
Answering high volume of phone calls</li><li>
Multitasking</li><li>
Prioritization</li></ul>
Qualifications<ul><li>
Demonstrated customer service experience.</li><li>
Preferred previous experience in a call center.</li><li>
Computer and data entry proficiency.</li><li>
Preferred High School Diploma or GED</li></ul>
Physical Requirements<ul><li>
Ongoing need to see and read information, documents, monitors, identify equipment and supplies</li><li>
Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.</li><li>
Sitting for extended periods.</li><li>
Lifting and carrying up to 10 lbs.</li><li>
Must be able to proficiently hear, see and speak.</li><li>
Ability to respond and handle audible and visual alarms</li></ul>
Location:
Intermountain Health St George Regional Hospital
Work City:
St George
Work State:
Utah
Scheduled Weekly Hours:
0
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$18.39 - $24.99
We care about your well-being &ndash; mind, body, and spirit &ndash; which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits package here.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
At Intermountain Health, we use the artificial intelligence (&quot;AI&quot;) platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.
All positions subject to close without notice.</div>

Dispatcher

Kings III Emergency Communications

The Role: Emergency Dispatcher&ndash; 1st Shift Who You Are: You will handle inbound calls from our push button emergency phones, monitoring emergency phones in places such as in elevators, pool areas, and other areas, which are used in the event of an emergency. You do not need dispatcher experience to apply to this job, we provide extensive on the job training. Each day at Kings III, you will have the satisfaction of knowing that you can make a difference by helping those in need, while working in a safe and supportive environment. Who We Are: Established in 1989 and a four-time winner of DFW Top Workplaces in 2020-2023, Kings III is a growing, dynamic company. We&rsquo;re on a mission for change &ndash; for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you. More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better! What You&rsquo;ll Do: Respond to testing and emergency calls Answer a high volume of inbound calls from customers and vendors Address inquiries, provide accurate customer details, and document updates on emergency situations Notify the customer call list of emergent and non-emergent situations Dispatch the Elevator Company or the appropriate authorities when necessary Manage multiple software programs for call handling and team communication Communicate updates clearly and concisely Provide world class customer service Follow and abide by our core values What You&rsquo;ll Bring: High school diploma or GED 1-year customer service, call center, or dispatcher experience Availability to work weekends, holidays, and 1st shift (7:45am - 4:15pm) Bilingual in English and Spanish preferred Extraordinary customer service skills that meet quality standards for services Excellent oral and written communication and interpersonal skills Exceptional active listening skills, giving full attention to what others are saying, asking questions as appropriate without interrupting Working knowledge of Microsoft Word, Excel, and Outlook Self-motivated with ability to work independently as well as part of a team Accurately type at least 35 wpm with an accuracy rate of 95% or better High rate of accuracy and attention to detail Dependable and organized Positive, competitive, and a determined attitude A sense of humor is a plus, we like to have fun! What We Do: Our mission statement is simple - We provide critical communications services to help people in distress. Our Core Values are even simpler: 1. Honesty &amp; Integrity 2. Service to the customer above all else 3. Do what is right 4. Good enough is not good enough: pursue excellence 5. Encourage individual initiative and growth By living and breathing our mission and Core Values every day in everything we do, Kings III is creating opportunities for individuals and reducing risk, liabilities, and costs for businesses every day. Our primary client base includes commercial and multi-family real estate owners and property managers, and the most common areas we install our emergency phones are in elevators and at pool sides. We design, build, sell, install, service, and monitor those phones. Our Emergency Dispatch Center (EDC) provides 24/7/365 service to help dispatch local emergency services to people in distress. It&rsquo;s that simple, our employees help save lives every day. What&rsquo;s in it for you: Medical insurance with 1 HSA and 2 PPO plan options Dental, vision, life, short- and long-term disability insurance 401k with company contribution Employee Assistance Program (EAP) Company paid telemedicine 24/7 access 8 paid holidays, plus 1 floating holiday 15 days of PTO accrued in year 1 Generous referral bonus program Work life balance (a must!) Team building, company events, attendance at our annual meeting and fun night, and other fun events Relaxed professional dress code Kings III is an Equal Opportunity Employer and committed to maintaining a drug-free workplace. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

Emergency Dispatcher - 1st Shift

Prosegur

<div>Dispatcher Level II 
Schedule: Part-Time
3rd Shift (9 PM to 5 AM) - Friday and Saturday
Duties and responsibilities included but not limited to:<ul><li>
Must answer phones as calls come into the Command Center.</li><li>
Must transfer calls as calls come into the Command Center.</li><li>
Must sign in visitors using our Visitor Management System.</li><li>
Must create/Modify badge profiles to restrict access to the Facility.</li><li>
Must monitor and respond to emails through the Security email drive.</li><li>
Must monitor cameras at all times.</li><li>
Must operate gate arms to restrict access to employee parking areas.</li><li>
Must log patrols from Fire Brigades</li><li>
Must monitor Officer traffic via radio.</li><li>
Must take emergency calls and dispatch any active emergency.</li><li>
Must monitor Simplex Fire Panel for any possible fires/water flow alarms.</li><li>
Must review camera footage after incidents to gather information.</li><li>
Will be required to Interact with client any and all customers.</li><li>
Must maintain/distribute stock for central command supplies as well as truck gates.</li><li>
 Must answer call boxes at truck gates to allow traffic in and out during non-peak times.</li><li>
Will be required to announce any pending weather alerts.</li><li>
Must be prepared to set tones for Evacuation/Take Shelter/Active Shooter</li></ul>
 License # 13022 #SERTN</div>

Dispatcher Level II

Mateen Group of Companies

Job DescriptionWe are looking for a motivated and energetic Sales Agent / Dispatcher to join our team for a US-based campaign. The ideal candidate will handle customer interactions, manage dispatch operations, and ensure excellent service delivery during night hours.Responsibilities<ul><li>Handle inbound and outbound calls professionally</li><li>Coordinate and dispatch services efficiently</li><li>Maintain accurate records of calls and customer details</li><li>Provide excellent customer service and resolve issues promptly</li><li>Meet daily/weekly sales targets (for sales roles)</li><li>Communicate effectively with team members and supervisors</li></ul>Requirements<ul><li>Good English communication skills (spoken &amp; written)</li><li>Experience in call center, sales, or dispatch (preferred but not mandatory)</li><li>Ability to work night shifts (US time zone)</li><li>Basic computer knowledge (CRM, MS Office, etc.)</li><li>Strong problem-solving and multitasking skills</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary + performance-based incentives</li><li>Friendly and professional work environment</li><li>Training and career growth opportunities</li><li>Attendance and performance bonuses</li></ul>How to ApplyInterested candidates can send their resume to:[ WhatsApp : 0324-4150804]Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Night Shift Sales Agent / Dispatcher (US Campaign)

Qwalifize LLC

<div>Type:<ul><li>
3 months to 1 year contract with additional option years.</li></ul>
Full Time or Part Time:<ul><li>
Full-Time</li></ul>
Pay Rate:<ul><li>
$18.00 &ndash; $28.00 per hour (negotiable).</li></ul>
Location:<ul><li>
TBD &ndash; Onsite</li><li>
Must be willing to relocate anywhere in the US</li></ul>
Language Requirements:<ul><li>
Write, read, and speak English</li></ul>
Language Preferences:<ul><li>
Bilingual (English/Spanish)</li></ul>
Job Overview 
We are seeking dedicated Call Center Operators / Dispatchers to provide emergency communication services, including receiving, prioritizing, and dispatching emergency and non-emergency calls for fire, rescue, and other public safety services. This role ensures timely and accurate information flow between the public, field responders, and other departmental personnel. Operators will maintain records, operate communication and dispatch systems, and provide customer service under high-pressure conditions. Candidates must hold or be eligible to obtain a security clearance and maintain it as required. Clearance level is to be determined. Performs other duties as assigned.
Experience Requirements<ul><li>
Minimum of two (2) years of experience in emergency communications, dispatching, or call center operations</li><li>
Experience operating multi-line phone systems, radio communication, and computer-aided dispatch systems</li><li>
Ability to follow protocols for prioritizing and routing emergency and non-emergency calls</li><li>
Strong communication, decision-making, and problem-solving skills</li><li>
Ability to work effectively under stress and maintain composure during emergency situations</li></ul>
Experience Preferences<ul><li>
Experience in a municipal or county emergency dispatch center</li><li>
Knowledge of fire, EMS, and law enforcement operations</li><li>
Familiarity with NFPA or APCO standards for emergency communications</li></ul>
Physical Requirements<ul><li>
Ability to sit for extended periods while operating communication systems</li><li>
Ability to hear, speak, and type clearly under stressful conditions</li><li>
Ability to perform multitasking duties with attention to detail and accuracy</li></ul>
Education Requirements<ul><li>
High School Diploma or equivalent recognized certification</li></ul>
Education Preferences<ul><li>
Emergency Communications Certification or Dispatcher Training Certification</li></ul>
Training Schedule:<ul><li>
TBD</li></ul>
Schedule:<ul><li>
Varies based on operational needs; includes availability for nights, weekends, and holidays</li></ul>
Dress Code:<ul><li>
TBD</li></ul>
Benefits:<ul><li>
TBD</li></ul>
Additional Information: 
Drug screening, background, and reference checks are performed if required. Valid identification and reliable transportation are required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee&rsquo;s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.</div>

Call Center Operators/ Dispatchers

AMERICAN AMBULANCE

<div>Position Summary: The primary job responsibilities of the Call takers are to receive telephone calls requesting medical assistance and/or transportation from residences, public service agencies and/or medical facilities. They handle all incoming calls (receives and prioritizes) in a swift and proper manner through the use of Communications Center systems while determining the appropriate initial level of service. In addition, a call taker will make phone calls to update, add to, inform and facilitate American Ambulance customers. 


Essential Functions:

The Dispatcher may be assigned one or more duties. These duties include, but are not limited to, the following:
<ul>
<li>Receive and prioritizes all incoming telephone calls.</li>
<li>Demonstrates the ability to effectively channel emergency and non-emergency calls to appropriate personnel.</li>
<li>Efficiently communicate incoming information accordingly in a timely manner.</li>
<li>Demonstrates the ability to make accurate moment to moment decision making in regard to priority and communications.</li>
<li>Effectively triages all in-coming requests for service according to the CBD (Criteria Based Dispatch) for individual counties. Training will be provided for employees.</li>
<li>Obtains required information from party requesting medical transport (as set forth by communications manager).</li>
<li>Maintains professional telecommunication contact with field units and other agencies comprising emergency service network to communicate activities of personnel, enlist services of other protective agencies, or provide alternative directions to on scene personnel; demonstrates ability to effectively use paging system, Nextel&rsquo;s, cell phones and land lines, and all portable or mounted radios; troubleshoots problems mechanical / equipment problems and contacts lead dispatcher, communication supervisor, and communication manager as appropriate.</li>
<li>Participate in training programs as required.</li>
<li>Prepare and complete reports stating progress, problems and statistics for review by appropriate managers and supervisors.</li>
<li>Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry.</li>
<li>Data verification as directed by the Operations Supervisor</li>
<li>Obtain and relay phone messages for Company Administrative personnel</li>
<li>Identify potential issues as they relate to daily call volume.</li>
<li>Understand payor matrix and it&rsquo;s relation to covered services and level of services.</li></ul> 


Additional Duties:

The Call taker may be assigned one of more additional duties. These duties include, but are not limited to, the following:
<ul>
<li>Attends all communication meetings.</li>
<li>Constantly maintain a positive, professional, and courteous demeanor towards all American Ambulance customers, patients, and personnel.</li>
<li>Assist with providing information for investigations of incidents as required.</li>
<li>Perform other job related duties as assigned by Communications Supervisor or Communications Manager.</li></ul> 


Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual in this position must possess the following qualifications:
<ul>
<li>Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers. Excellent ability to communicate and work cohesively across Department lines.</li>
<li>Must have computer competency including proficiency with Microsoft Suite, and understanding of database programs.</li>
<li>Typing 40 wpm (minimum).</li>
<li>Must have the ability to consistently deliver outstanding customer service to all internal and external customers.</li>
<li>Highly dependable and ability to meet internal deadlines consistently.</li>
<li>Strong organization skills and attentiveness to detail.</li>
<li>Flexible and adaptable, willing and able to adjust to rapidly changing priorities.</li>
<li>Must have the ability to work independently as well as in groups.</li>
<li>Ability to maintain a professional manner and appearance at all times.</li>
<li>Knowledge of the Central Florida area and the outlining counties (Osceola &amp; Polk) preferred.</li>
<li>Must have the ability to distinguish color differences as the CAD computer uses multiple colors to distinguish the status of ambulances.</li>
<li>Have no non-correctable deficiency in normal vision.</li>
<li>Be able to function in a high stress environment where the work goes from minimal to overload within moments.</li>
<li>Have no hearing impairment that would interfere with using a normal telephone and/or working a radio channel simultaneously.</li>
<li>Must have a mature, courteous, and decisive nature in order to provide maximum customer service under stressful conditions.</li>
</ul>
Experience preferred but not required. 


Education Requirements:
The individual in this position must possess the following education requirements:
<ul>
<li>High school diploma or general education degree (GED).</li>
</ul>
Physical Requirements:

The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/ or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Occasionally: Must have the ability to lift, carry and balance up to 15 pounds.

Frequently: Good manual dexterity, typing wpm 40, with the ability to perform all tasks related to the position of Dispatcher.

Constantly: Ability to sit and stand for extended periods of time, possess hand-eye-foot coordination and color recognition. 


Equipment Operated:

The individual in this position must be familiar with using the following equipment to perform the essential functions of this job.

Occasionally: Fax machine, copy machine, hole-punch, calculator.

Frequently: Printer, telephone, clock.

Constantly: Computer 


Environmental Conditions:

While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock.

The noise level in the work environment is moderate to loud. 


The statements in this document are intended to describe the general nature and level of work performed by individuals assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This document in no way constitutes a contract of employment. American Ambulance reserves the right to modify job descriptions, policies or any other procedural documents at any time, for any reason without prior notice. 


American Ambulance Central Florida is a Federal Contractor.

American Ambulance Central Florida encourages disabled and non-disabled veterans to apply.</div>

Call Taker / Dispatcher

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