call center dispatcher

Prosegur

<div>Dispatcher Level II 
Duties and responsibilities included but not limited to:<ul><li>
Must answer phones as calls come into the Command Center.</li><li>
Must transfer calls as calls come into the Command Center.</li><li>
Must sign in visitors using our Visitor Management System.</li><li>
Must create/Modify badge profiles to restrict access to the Facility.</li><li>
Must monitor and respond to emails through the Security email drive.</li><li>
Must monitor cameras at all times.</li><li>
Must operate gate arms to restrict access to employee parking areas.</li><li>
Must log patrols from Fire Brigades</li><li>
Must monitor Officer traffic via radio.</li><li>
Must take emergency calls and dispatch any active emergency.</li><li>
Must monitor Simplex Fire Panel for any possible fires/water flow alarms.</li><li>
Must review camera footage after incidents to gather information.</li><li>
Will be required to Interact with client any and all customers.</li><li>
Must maintain/distribute stock for central command supplies as well as truck gates.</li><li>
 Must answer call boxes at truck gates to allow traffic in and out during non-peak times.</li><li>
Will be required to announce any pending weather alerts.</li><li>
Must be prepared to set tones for Evacuation/Take Shelter/Active Shooter</li></ul> 
 
License # 13022 
 
#SERTN</div>

Dispatcher Level II

JobCenter

Call center operator vacancy in Ajman UAE Call Center Operator (Part-Time) Location: Ajman, UAE Profession: Customer Service Nationality Preference: Africans or Egyptians As a part-time call center operator, you will be responsible for providing efficient and effective customer service to our clients. Your main duty will be to handle incoming calls from customers, addressing their inquiries and concerns in a timely and professional manner. This position does not require English language proficiency, making it suitable for non-native English speakers. Key Responsibilities: - Answer incoming calls from customers and provide accurate information regarding products or services - Identify and escalate any issues or complaints to the appropriate department - Keep records of customer interactions, transactions, comments and complaints - Follow communication procedures, guidelines and policies - Maintain a positive attitude towards customers at all times - Meet personal/team targets and contribute to the overall success of the call center Requirements: - African or Egyptian nationality preferred - Previous experience in a call center or customer service role is an advantage but not required - Ability to communicate effectively in English is not required - Strong communication skills and telephone etiquette - Ability to handle high volume of calls while maintaining quality of service - Basic computer skills - Flexibility to work part-time hours without accommodation If you have a friendly personality, excellent communication skills, and are looking for a part-time job without the need for English proficiency, then this could be the perfect opportunity for you. Apply now to join our dynamic team at our call center in Ajman!This job has no reviews yet. You can be the first!The most in-demand professions in Ajman:Users also frequently search in these cities:More professions from the category Manager - Secretary - Communication:Subscribe to our telegram

Call center operator

Infina Health

<div><div><div>Reading Metro Transportation is looking to hire dispatchers for all shifts to manage all the growth!
We are looking for dispatchers to work all hours of the day and all days of the week (24/7). We can accommodate everyone's work schedule.
We are looking for a reliable Dispatcher. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.
Responsibilities
<ul><li>Receive emergency and non-emergency calls and record significant information</li>
<li>Address problems and requests by transmitting information or providing solutions</li>
<li>Receive and dispatch orders for products or deliveries</li>
<li>Prioritize calls according to urgency and importance</li>
<li>Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations</li>
<li>Monitor the route and status of field units to coordinate and prioritize their schedule</li>
<li>Provide field units with information about orders, traffic, obstacles and requirements</li>
<li>Enter data in computer system and maintain logs and records of calls, activities and other information</li>
</ul>
Skills
<ul><li>Proven experience as dispatcher or relevant position</li>
<li>Fast typing with experience in data entry</li>
<li>Knowledge of procedures and guideline for emergency situations</li>
<li>Proficient in English and Spanish (oral and written)</li>
<li>Outstanding organizational and multitasking abilities</li>
<li>Active listener with excellent communication skills</li>
<li>Sound judgement and critical thinking</li>
<li>High school diploma</li></ul></div></div></div><div></div>

Dispatcher & Phone Operator (Evening, Night, & Weekends)

Dispatcher & Phone Operator (2nd Shift)

BPO PLUS

<ul><li>Supervise day-to-day call center floor operations to ensure service level targets are met</li><li>Monitor agent attendance, adherence, and punctuality as per schedules</li><li>Provide real-time support, guidance, and coaching to call center agents</li><li>Handle escalated customer complaints and ensure timely resolution</li><li>Monitor live calls to ensure quality standards and compliance are maintained</li><li>Conduct briefings and huddles to communicate updates, targets, and performance feedback</li><li>Track individual and team performance against KPIs and SLAs</li><li>Prepare and submit daily, weekly, and monthly performance reports</li><li>Coordinate with quality, training, and workforce teams for performance improvement</li><li>Identify training needs and support onboarding of new agents</li><li>Ensure compliance with company policies, scripts, and regulatory requirements</li><li>Motivate the team to achieve productivity, quality, and customer satisfaction goals</li><li>Manage floor discipline and maintain a professional work environment</li><li>Report system issues, staffing gaps, and operational risks to management</li><li>Support implementation of new processes, campaigns, or system changes</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR7,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Call Center Supervisor: 3 years (Required)</li></ul>

Call Center Floor Supervisor

Mars BPO

Job Description: We are looking for proactive and energetic Call Center Operators to join our team. In this role, you will handle inbound and outbound calls, provide information about our products and services, assist customers with their queries, and support sales operations. This position is ideal for freshers or candidates with call center experience who want to grow in a professional and dynamic environment.Key Responsibilities:<ul><li>Manage inbound and outbound calls efficiently and professionally.</li><li>Provide accurate product/service information to customers.</li><li>Address and resolve customer queries and complaints promptly.</li><li>Support lead generation and sales campaigns.</li><li>Maintain proper records of calls and follow-ups.</li><li>Collaborate with team members to achieve targets and KPIs.</li></ul>Requirements:<ul><li>Minimum education: Intermediate / Bachelor&rsquo;s degree preferred.</li><li>Strong communication skills in [English/Local Language].</li><li>Customer-focused with good problem-solving skills.</li><li>Ability to work under pressure and meet targets.</li><li>Basic computer skills; familiarity with MS Office.</li><li>Previous call center experience is a plus but not mandatory.</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives.</li><li>Friendly and professional work environment.</li><li>Opportunities for career growth and development.</li><li>On-the-job training and guidance.</li><li>Recognition and rewards for outstanding performance.</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Shift Timing: 6:30 PM to 5:00 AMOffice Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Operator

Braxtone Group

<div>
 The Call Center Supervisor is responsible for supervising and coordinating the daily activities
 
 
 of call center agents and administrative support staff. The role ensures efficient operation
 
 
 of the contact center, implements successful planning activities, oversees the recruitment
 
 
 and development of staff, and manages service delivery for both customer inquiries and
 
 
 operational functions.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise day-to-day operations of the call center to ensure service quality and
 
 
 </li>
 </ul>
 efficiency.
 
 
 <ul>
 <li>
 Provide leadership, coaching, and support to team leaders and agents to
 
 
 </li>
 </ul>
 optimize performance and succession planning
 
 
 <ul>
 <li>
 Identify skill gaps and provide monthly one-on-one soft skills coaching for team
 
 
 </li>
 </ul>
 leaders and agents
 
 
 <ul>
 <li>
 Assist team leaders in handling complex customer complaints or inquiries and
 
 
 </li>
 </ul>
 escalate issues to higher management as necessary
 
 
 <ul>
 <li>
 Contribute to the design and implementation of new operational procedures
 
 
 </li>
 </ul>
 for improved service delivery
 
 
 <ul>
 <li>
 Ensure compliance with established procedures and company regulations.
 </li>
 <li>
 Maintain effective relationships with internal and external stakeholders to ensure
 
 
 </li>
 </ul>
 smooth delivery of services.
 
 
 <ul>
 <li>
 Stay informed of new products and services, ensuring the team is trained to
 
 
 </li>
 </ul>
 address customer queries
 
 
 <ul>
 <li>
 Support and promote company service quality initiatives.
 </li>
 <li>
 Coordinate with service providers regarding daily operations when applicable.
 </li>
 <li>
 Assist in motivating, recognizing, and organizing incentives for team members.
 </li>
 <li>
 Schedule shifts, monitor attendance, and manage leave arrangements for
 
 
 </li>
 </ul>
 agents and support staff.
 
 
 <ul>
 <li>
 May occasionally require work on weekends or evenings, and local business
 
 
 </li>
 </ul>
 trips as necessary
 
 
 
 Educational, Skills And Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration, Marketing, Automotive, or a
 
 
 </li>
 </ul>
 related field.
 
 
 <ul>
 <li>
 Minimum 3 years of supervisory experience in call centers, customer service, or
 
 
 </li>
 </ul>
 insurance/motor service operations
 
 
 <ul>
 <li>
 Demonstrated leadership, coaching, and training abilities
 </li>
 <li>
 Excellent communication, negotiation, and interpersonal skills.
 </li>
 <li>
 strong customer service orientation and problem-solving skills
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Goal-oriented and self-driven with a proven track record of achieving sales targets and business objectives.
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment.
 </li>
 <li>
 Proficiency in Microsoft Office Suite and CRM software.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 Willingness to travel as needed.
 
 
 <ul>
 <li>
 Valid driver&rsquo;s license.
 
 
 </li>
 </ul>
 Location: Bahrain (With travel flexibility)
 
 
 
 Typical Working Conditions
 
 
 
 <ul>
 <li>
 Normal Working Hours 40 hours a week
 </li>
 <li>
 Working Timing 8:00 AM to 4:00 PM
 </li>
 <li>
 Work may require occasional weekend and/or evening work
 </li>
 <li>
 This job may require occasional business trips outside Bahrain
 </li>
 </ul>
</div>

CALL CENTER SUPERVISOR ( Bahrain Based)

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