call center dispatcher

Eagle Transport Corporation

Eagle Transport Corporation | Selma, NCWe are continuing to grow our team at Eagle Transport Corporation and hiring enthusiastic members is critical to that success!The Dispatcher is essential for the smooth operation of Eagle Transport services. In this role, you'll collaborate with both internal and external customers, ensuring efficient service while promoting effective communication across departmentsJob Duties<ul><li>Collaborate with the Terminal Manager to identify and communicate any critical needs affecting daily terminal operations.</li><li>Schedule loads using the AS400 Dispatch System, ensuring all related paperwork is generated and delivered efficiently.</li><li>Maintain a flexible yet structured plan for daily tasks, adjusting as necessary based on business requirements.</li><li>Verify that all drivers complete daily logs in accordance with DOT rules and regulations.</li><li>Track and report on driver attendance and any factors that may affect their ability to perform duties safely.</li><li>Ensure all drivers complete Vehicle Condition Reports for each unit driven daily and distribute the necessary copies as required.</li><li>Confirm that all dispatched units are in safe working condition and free of significant mechanical issues.</li><li>Monitor and report any misuse, neglect, or abuse of equipment to maintain operational integrity.</li><li>Arrange for preventive maintenance with Fleet Service Technicians to keep the fleet in good condition.</li><li>Quickly and accurately report any accidents to the Terminal Manager.</li><li>Foster a culture of collaboration and open communication between the dispatch office and other departments.</li></ul>Required Skills<ul><li>Prior experience in dispatching, logistics, customer service, or a related industry.</li><li>Strong computer skills with experience in Microsoft Office (Word, Excel, Outlook). Prior experience with fleet management software is a plus.</li><li>Knowledge of the geographic area.</li><li>Excellent verbal and written communication skills, with the ability to manage multiple priorities.</li></ul>Benefits<ul><li>Weekly Pay</li><li>Paid Life and AD&amp;D Insurance for You and Your Family</li><li>Affordable Health Insurance w/Prescription Plan</li><li>Dental, Vision, and Disability Insurance</li><li>Health Savings Account</li><li>Flexible Spending Account</li><li>401K (w/company match)</li><li>Supplemental Insurance (Accident, Critical Illness, Hospital Indemnity)</li><li>Employee Assistance Program (Family Care, Legal Information, Financial Guidance)</li><li>LifeKeys Services (Learn More)</li><li>TravelConnect Services (Learn More)</li><li>Paid Time Off</li><li>Referral Program</li></ul>Not yet ready to apply? Then stay connected with us! Speak with a recruiter now by calling (833) 463-7627 [weekdays, 8 am to 5 pm EST, excluding holidays]. Sign up to receive job alerts by email, and follow us on Facebook, Instagram, and LinkedIn for the latest updates.Eagle Transport Corporation is an E-Verify and Equal Opportunity Employer and we perform Background and MVR screenings prior to hire.Job Type: Full-timeBenefits:<ul><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

Selma, NC, | Call Center Dispatcher- Night Shift

zTrip

<div><h3 class="jobSectionHeader">Routing Dispatcher &ndash; Join the Transportation Revolution with zTrip!</h3>

zTrip is transforming the transportation industry &ndash; and we want you to be part of it. We&rsquo;re looking for a reliable and experienced Routing Dispatcher to join our team and help keep our operations running smoothly and efficiently.
<h3 class="jobSectionHeader">
What We Offer as a Routing Dispatcher:</h3>
<ul><li>Health, Dental, Vision, and Life Insurance</li>
<li>Paid Time Off &amp; Holiday Pay</li>
<li>401(k) with Company Match</li>
<li>On-the-Job Training and Career Development Opportunities</li>
</ul><h3 class="jobSectionHeader">Key Responsibilities of a Routing Dispatcher:</h3>
<ul><li>Dispatch and schedule transportation services for zTrip programs and clients</li>
<li>Serve as routing specialist for on-demand service</li>
<li>Monitor trips and routes, making real-time adjustments to ensure on-time performance</li>
<li>Confirm driver availability and coordinate with clients and internal teams</li>
<li>Respond to transportation incidents and update schedules accordingly</li>
<li>Answer incoming communications (calls, texts, emails, chat groups, radio) promptly and professionally</li>
<li>Handle passenger and client inquiries with courtesy and professionalism</li>
<li>Maintain accurate logs and service records</li>
<li>Collaborate with Road Supervisors and department managers</li>
<li>Perform other duties as needed</li>
</ul><h3 class="jobSectionHeader">Qualifications of a Routing Dispatcher:</h3>
<ul><li>High school diploma or equivalent</li>
<li>Minimum 2 years of experience in a dispatch or call center environment</li>
<li>Strong multitasking and decision-making skills</li>
<li>Proficient with Microsoft Office (especially Excel), scheduling and CRM tools</li>
<li>Familiarity with call center software, map/navigation tools, and internet browsers</li>
<li>Excellent customer service skills</li>
<li>Previous experience in roles such as dispatcher, customer service rep, rental clerk, or similar is a plus</li>
<li>Willingness to learn through hands-on training and team collaboration</li>
</ul><h3 class="jobSectionHeader">Ready to Make a Move?</h3>

If you're ready to bring your dispatch experience to a company that values innovation, reliability, and teamwork &mdash; apply now to join the zTrip team as a Routing Dispatcher!</div>

Routing Dispatcher

All Fleet Inc

<div>All Fleet Inc is a multifaceted diesel repair company providing 24-hour road service. We are looking for a dynamic individual to be a full-time 1st shift dispatcher for a fleet of 100+ technicians for over the road repair. Industry/Call center experience is required.
You will be joining a team of dispatchers supporting customers, calling in due to a breakdown and requesting immediate repair service, or needing standard service. For each call, you will gather the details including the problem with the truck/trailer or vehicle, the driver's location, and any special information. You Dispatch a local mobile technician to diagnose the problem. You will often serve as the lifeline at the end of the phone who will get them the help, they need to get back on the road quickly and meet their obligations.
Responsibilities of the Dispatcher / Customer Service Representative
<ul><li>Answer emergency and non-emergency calls and document important information.</li><li>
Respond to any issues and follow-up by coordinating with the appropriate departments or field units.</li><li>
Ability to think ahead and plan for the most efficient routes and use of techs to complete work.</li><li>
Operate and manage a multi-line telephone console system.</li><li>
Prioritize and organize calls according to urgency.</li><li>
Supervise the route and status of field units to prioritize their daily schedule.</li><li>
Maintain and update call logs, call records, and other important documentation.</li><li>
Computer, phone, and text communication with technicians and customers.</li><li>
Managing large company accounts for the company's building relationship with key personnel.</li><li>
Communicate with drivers and mechanics on repairs and service needs of trucks and trailers.</li><li>
Investigating and resolving queries and issues raised by national accounts.</li></ul>
Requirements of the Dispatcher / Customer Service Representative
<ul><li>Skill in multi-tasking</li><li>
Experience handling stressful situations</li><li>
Excellent communication skills</li><li>
Superb organizational and interpersonal skills.</li></ul>
Benefits of the Dispatcher / Customer Service Representative
<ul><li>Paid Weekly</li><li>
Benefits Package (Health, Dental, and Vision)</li><li>
401K and life insurance</li><li>
2 weeks&acirc;&euro;&trade; vacation time after 1 year</li></ul></div>

1st Shift Dispatcher / Customer Service Representative

<div>All Fleet Inc is a multifaceted diesel repair company providing 24-hour road service. We are looking for a dynamic individual to be a full-time dispatcher for a fleet of 100+ technicians for over-the-road repair. Industry/Call center experience is required.
You will be joining a team of dispatchers supporting customers, calling in due to a breakdown and requesting immediate repair service, or needing standard service. For each call, you will gather the details including the problem with the truck/trailer or vehicle, the driver's location, and any special information. You Dispatch a local mobile technician to diagnose the problem. You will often serve as the lifeline at the end of the phone who will get them the help, they need to get back on the road quickly and meet their obligations.
Responsibilities of the Dispatcher / Customer Service Representative
<ul><li>Answer emergency and non-emergency calls and document important information.</li><li>
Respond to any issues and follow-up by coordinating with the appropriate departments or field units.</li><li>
Ability to think ahead and plan for the most efficient routes and use of techs to complete work.</li><li>
Operate and manage a multi-line telephone console system.</li><li>
Prioritize and organize calls according to urgency.</li><li>
Supervise the route and status of field units to prioritize their daily schedule.</li><li>
Maintain and update call logs, call records, and other important documentation.</li><li>
Computer, phone, and text communication with technicians and customers.</li><li>
Managing large company accounts for the company's building relationship with key personnel.</li><li>
Communicate with drivers and mechanics on repairs and service needs of trucks and trailers.</li><li>
Investigating and resolving queries and issues raised by national accounts.</li></ul>
Requirements of the Dispatcher / Customer Service Representative
<ul><li>Skill in multi-tasking</li><li>
Experience handling stressful situations</li><li>
Excellent communication skills</li><li>
Superb organizational and interpersonal skills.</li></ul>
Benefits of the Dispatcher / Customer Service Representative
<ul><li>Paid Weekly</li><li>
Benefits Package (Health, Dental, and Vision)</li><li>
401K and life insurance</li><li>
2 weeks&acirc;&euro;&trade; vacation time after 1 year</li></ul></div>

1st / 2nd / 3rd shift Dispatcher / Customer Service Representative

<div>All Fleet Inc is a multifaceted diesel repair company providing 24-hour road service. We are looking for a dynamic individual to be a full-time 2nd shift dispatcher for a fleet of 100+ technicians for over the road repair. Industry/Call center experience is required.
You will be joining a team of dispatchers supporting customers, calling in due to a breakdown and requesting immediate repair service, or needing standard service. For each call, you will gather the details including the problem with the truck/trailer or vehicle, the driver's location, and any special information. You Dispatch a local mobile technician to diagnose the problem. You will often serve as the lifeline at the end of the phone who will get them the help, they need to get back on the road quickly and meet their obligations.
Responsibilities of the Dispatcher / Customer Service Representative
<ul><li>Answer emergency and non-emergency calls and document important information.</li><li>
Respond to any issues and follow-up by coordinating with the appropriate departments or field units.</li><li>
Ability to think ahead and plan for the most efficient routes and use of techs to complete work.</li><li>
Operate and manage a multi-line telephone console system.</li><li>
Prioritize and organize calls according to urgency.</li><li>
Supervise the route and status of field units to prioritize their daily schedule.</li><li>
Maintain and update call logs, call records, and other important documentation.</li><li>
Computer, phone, and text communication with technicians and customers.</li><li>
Managing large company accounts for the company's building relationship with key personnel.</li><li>
Communicate with drivers and mechanics on repairs and service needs of trucks and trailers.</li><li>
Investigating and resolving queries and issues raised by national accounts.</li></ul>
Requirements of the Dispatcher / Customer Service Representative
<ul><li>Skill in multi-tasking</li><li>
Experience handling stressful situations</li><li>
Excellent communication skills</li><li>
Superb organizational and interpersonal skills.</li></ul>
Benefits of the Dispatcher / Customer Service Representative
<ul><li>Paid Weekly</li><li>
Benefits Package (Health, Dental, and Vision)</li><li>
401K and life insurance</li><li>
2 weeks&acirc;&euro;&trade; vacation time after 1 year</li></ul></div>

2nd Shift Dispatcher / Customer Service Representative

<div>All Fleet Inc is a multifaceted diesel repair company providing 24-hour road service. We are looking for a dynamic individual to be a full-time 3rd shift dispatcher for a fleet of 100+ technicians for over the road repair. Industry/Call center experience is required.
You will be joining a team of dispatchers supporting customers, calling in due to a breakdown and requesting immediate repair service, or needing standard service. For each call, you will gather the details including the problem with the truck/trailer or vehicle, the driver's location, and any special information. You Dispatch a local mobile technician to diagnose the problem. You will often serve as the lifeline at the end of the phone who will get them the help, they need to get back on the road quickly and meet their obligations.
Responsibilities of the Dispatcher / Customer Service Representative
<ul><li>Answer emergency and non-emergency calls and document important information.</li><li>
Respond to any issues and follow-up by coordinating with the appropriate departments or field units.</li><li>
Ability to think ahead and plan for the most efficient routes and use of techs to complete work.</li><li>
Operate and manage a multi-line telephone console system.</li><li>
Prioritize and organize calls according to urgency.</li><li>
Supervise the route and status of field units to prioritize their daily schedule.</li><li>
Maintain and update call logs, call records, and other important documentation.</li><li>
Computer, phone, and text communication with technicians and customers.</li><li>
Managing large company accounts for the company's building relationship with key personnel.</li><li>
Communicate with drivers and mechanics on repairs and service needs of trucks and trailers.</li><li>
Investigating and resolving queries and issues raised by national accounts.</li></ul>
Requirements of the Dispatcher / Customer Service Representative
<ul><li>Skill in multi-tasking</li><li>
Experience handling stressful situations</li><li>
Excellent communication skills</li><li>
Superb organizational and interpersonal skills.</li></ul>
Benefits of the Dispatcher / Customer Service Representative
<ul><li>Paid Weekly</li><li>
Benefits Package (Health, Dental, and Vision)</li><li>
401K and life insurance</li><li>
2 weeks&acirc;&euro;&trade; vacation time after 1 year</li></ul></div>

3rd Shift Dispatcher / Customer Service Representative

Lin Mar Towing

Lin Mar Towing is looking to hire a full time dispatcher. We provide 24/7/365 emergency towing &amp; recovery services to several local &amp; state police departments. We have hundreds of commercial trucking companies that call us as well. We are very busy and its very fast paced, you must be able to multi task. Shift is from 3pm-11pm We will provide training. Previous dispatch experience is preferred but not required. I cannot stress enough how fast paced this environment is. You are working in an emergency call center where people need our help ASAP. You must be able to dispatch drivers accordingly and efficiently. This is for the afternoon shift.<ul><li>Must be able to multi task</li><li>Provide excellent customer service</li><li>Taking calls and sending drivers on calls</li><li>The ability to priortize calls</li><li>Able to make your own decision/judgement call</li><li>Releasing vehicles at the dispatch window</li><li>Keeping track of call logs &amp; paperwork</li><li>Ability to work every other Saturday</li><li>Types of calls include Police departments</li><li>Local trucking companies</li><li>The general public</li><li>State police</li></ul>Job Type: Full-timePay: From $20.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Ability to Commute:<ul><li>Morton Grove, IL 60053 (Required)</li></ul>Ability to Relocate:<ul><li>Morton Grove, IL 60053: Relocate before starting work (Required)</li></ul>Work Location: In person

Dispatcher

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