call center dispatcher

Access 2 Interpreters

<div>Dispatcher/Scheduler/Quality Control 7am - 3pm ($22.00/hr) 
We are looking for a Dispatcher/Scheduler to work with our Interpreters who are dispatched/scheduled to help people in need of Interpretation services in Hospitals, Courts, Schools and Social Service Agencies.
We want someone who<ul><li>
Has a keen eye for detail and an eagerness to learn</li><li>
Is flexible and can keep up in a fast-paced environment</li><li>
Is a team player</li><li>
Takes initiative and can multi-task</li><li>
Communicates professionally and efficiently in person and over the phone</li></ul>
If this feels like the position for you, please respond with a detailed resume complete with education, previous work experience, and references. We are an EOE.
Responsibilities and Duties
Upon hire, our candidate will<ul><li>
Manage a high volume of phone calls</li><li>
Schedule multilingual interpreters for assignments</li><li>
Conduct inspections and ensure quality control</li><li>
Collect, enter, and analyze data</li><li>
Submit reports</li><li>
Monitor and review progress and accuracy</li><li>
Complete a background check and pass a drug screen</li></ul>
Qualifications and Skills
We need someone who<ul><li>
Has a high school diploma and customer service/dispatch experience</li><li>
Types at least 35 WPM and possesses intermediate computer skills (TEST MAY BE ADMINISTERED)</li><li>
Is proficient in Microsoft Excel (TEST MAY BE ADMINISTERED)</li><li>
Is willing to work from the office</li></ul>
Benefits
Our employee benefits include<ul><li>
Paid holidays after 90 days</li><li>
Ten (10) days of Paid Time Off after 90 days</li><li>
Medical, Dental, Vision, and Life</li><li>
401K and Profit Sharing</li><li>
Free parking</li></ul></div>

Call Center Representative/Dispatcher/Scheduler/Quality Control

Wisler Plumbing, Heating, Cooling & Electric

<div><h3 class="jobSectionHeader">DISPATCHER</h3>
$21 - $25 per hour based on experience 
Responsibilities
The Dispatcher is the bridge between the technician in the field and the customer in the home. This role is key to establishing the foundation for a successful customer experience. The Dispatcher is expected to perform effectively in an environment where priorities can change and learning on the job is never-ending. The Dispatcher is responsible for staying aware of Wisler technician competencies, geographic dynamics, and how best to interact with each technician to ensure the customer&rsquo;s needs are met. Below are the essential job duties of this role:<ul><li>
Dispatch all types of calls in a manner that results in the highest technician productivity and customer satisfaction</li><li>
Consistently contact each customer before dispatching the technician and follow through on required communications and debriefings</li><li>
Proactively record and maintain accurate dispatch records, document customer communications and provide follow-through on administrative tasks to ensure operational optimization.</li></ul>
Requirements<ul><li>
1+ years of Dispatching experience preferred</li><li>
Successfully pass a drug test</li><li>
Maintain a clean criminal background</li><li>
Preferably have a prior call center or dispatcher experience</li><li>
Willingly commit to working 40 hours a week on-site in our call center</li><li>
Be available for on-call duties once a month after regular hours to remotely answer phones.</li><li>
We are open to training individuals from scratch if a solid candidate is identified</li><li>
Authorized to work in the U.S.</li><li>
High School Diploma</li></ul>
We believe in taking care of our team<div><div><ul><li>90% Company-Paid Health Insurance</li><li>Optional Dental and Vision Insurance</li><li>Company-Funded Life and AD&amp;D Insurance</li><li>401(k) with Company Match</li><li>Paid Holidays and Paid Time Off</li><li>Paid Training and Accredited Trade Education</li><li>Career Growth and Promotion Opportunities</li></ul></div><div><ul><li>Tuition Reimbursement (role dependent)</li><li>Employee Discounts</li><li>Volunteer Opportunities</li><li>Company-Provided Tools/Technology for Field Roles</li><li>Company Vehicle (field positions)</li><li>Daily Hot Breakfast Provided</li><li>Supportive, Family-Oriented Team Culture</li></ul></div></div><div><div>
Opportunity for Quality of Life and Job Satisfaction
Are you currently looking for a change? A workplace where you are respected, supported, and appreciated?
At Wisler Plumbing, Heating, Cooling &amp; Electric, we believe great people deserve great opportunities. If you are looking for a stable career with a company that values integrity, teamwork, and professional growth, we invite you to join our team</div></div>
About Wisler Plumbing, Heating, Cooling &amp; Electric<ul><li>
Wisler proudly serves Roanoke, Franklin County, and the Smith Mountain Lake area. Founded in 1986 by Daniel Wisler, our company was built on one simple principle: always do what is fair and right.</li><li>
From the beginning, Daniel led by example&mdash;teaching the importance of integrity, accountability, perseverance, and taking responsibility even when it&rsquo;s difficult. Those values continue to guide our business today and are deeply woven into our culture.</li><li>
At Wisler, we believe strong values are the difference between a company that simply survives and one that truly thrives. Our team works hard, supports one another, and takes pride in delivering exceptional service to our community.</li><li>
We are committed to developing our people, promoting from within, and creating long-term career opportunities in the plumbing, HVAC, electrical, and water quality industries.</li></ul>
Why You&rsquo;ll Love Working at Wisler
At Wisler Plumbing, Heating, Cooling &amp; Electric, we don&rsquo;t just offer jobs&mdash;we build careers.
Our culture is built on respect, accountability, and teamwork. We support each other, celebrate success together, and take pride in the work we do for our customers and our community.
Whether you are starting your career or bringing years of experience, you will find opportunities here to grow, learn, and make a meaningful impact.
Wisler Plumbing, Heating, Cooling &amp; Electric is proud to be an Equal Opportunity Employer. 
<ul><li>
1+ years of Dispatching experience preferred</li><li>
Successfully pass a drug test</li><li>
Maintain a clean criminal background</li><li>
Preferably have a prior call center or dispatcher experience</li><li>
Willingly commit to working 40 hours a week on-site in our call center</li><li>
Be available for on-call duties once a month after regular hours to remotely answer phones.</li><li>
We are open to training individuals from scratch if a solid candidate is identified</li><li>
Authorized to work in the U.S.</li><li>
High School Diploma</li></ul></div>

Dispatcher

Carolina Heating Service

CSR / Dispatcher (Customer Service Representative)
 Carolina Heating – Where great service meets hometown comfort.
 Job Summary
 Carolina Heating is seeking a highly organized and customer-focused CSR/Dispatcher to be the communication hub of our service team. In this role, you’ll manage incoming calls, schedule service appointments, and coordinate technicians in the field to keep operations running smoothly. You’ll play a key part in delivering a seamless customer experience—from the first phone call to job completion.
 What You’ll Do
 <ul>
<li>Answer inbound calls and respond to customer inquiries with professionalism and urgency</li>
<li>Schedule, confirm, and adjust service appointments efficiently</li>
<li>Dispatch technicians based on location, skillset, and priority</li>
<li>Communicate clearly with field technicians to ensure timely service delivery</li>
<li>Monitor job progress and adjust schedules as needed throughout the day</li>
<li>Provide customers with updates, ETAs, and follow-up communication</li>
<li>Maintain accurate records in dispatch and CRM systems</li>
<li>Assist with invoicing, work orders, and basic administrative tasks</li>
<li>Support the team in meeting daily performance and service goals</li>
</ul>
What You Bring
 <ul>
<li>Previous experience in customer service, dispatch, or call center environment preferred</li>
<li>Strong communication and multitasking skills in a fast-paced setting</li>
<li>Excellent organizational and problem-solving abilities</li>
<li>Comfortable using scheduling software and computer systems</li>
<li>Ability to remain calm and professional under pressure</li>
<li>Team-oriented mindset with a customer-first attitude</li>
<li>High school diploma or equivalent required</li>
</ul>
Why Join Carolina Heating?
 At Carolina Heating, we take pride in serving our community with honesty, reliability, and skill. You’ll be part of a supportive team that values hard work, clear communication, and a positive workplace culture—with just the right amount of Carolina ease.
 Equal Opportunity Employer (EEO)
 Carolina Heating is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, and we do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status.

Customer Service Representative/Dispatcher

Service Specialties Inc

<div>We specialize in creating comfort through indoor heating and air conditioning. Founded in 1979, (SSI) remains committed to the values that have helped us grow from a small family-owned service business to a leading Northern Virginia residential and commercial HVAC and Plumbing contractor.

Job Role

SSI's Customer Service Representatives/Dispatcher will be handling inbound phone calls for scheduling service and maintenance for our Residential Department as well as other daily duties which include, maintaining our customer database, making daily outbound phone calls, routing technician based on location, and maintaining a positive team atmosphere with all members of the dispatch team. This roll is a full time position with the hours of 8AM-5PM with a one hour lunch break.

Qualifications
<ul>
<li>Previous call center experience - 1 year</li>
<li>Must be able to type 70 wpm</li>
<li>Ability to handle high call volume</li>
<li>Ability to work independently as well as within the dispatch team</li>
<li>Be familiar with main cities and locations in Northern Virginia</li>
<li>Must be able to accurately document information into our customer data base (Service Titan)</li>
</ul>
Benefits/Culture
<ul>
<li>Medical, Dental, Vision, STD, LTD &amp; Life Insurance</li>
<li>401k retirement with match</li>
<li>7 Paid Holiday&rsquo;s per year</li>
<li>Paid Vacation &amp; Personal Days</li>
<li>Continued education with periodic classes</li></ul></div>

AMERICAN AMBULANCE

<div>Position Summary: The primary job responsibilities of the Call takers are to receive telephone calls requesting medical assistance and/or transportation from residences, public service agencies and/or medical facilities. They handle all incoming calls (receives and prioritizes) in a swift and proper manner through the use of Communications Center systems while determining the appropriate initial level of service. In addition, a call taker will make phone calls to update, add to, inform and facilitate American Ambulance customers. 


Essential Functions:

The Dispatcher may be assigned one or more duties. These duties include, but are not limited to, the following:
<ul>
<li>Receive and prioritizes all incoming telephone calls.</li>
<li>Demonstrates the ability to effectively channel emergency and non-emergency calls to appropriate personnel.</li>
<li>Efficiently communicate incoming information accordingly in a timely manner.</li>
<li>Demonstrates the ability to make accurate moment to moment decision making in regard to priority and communications.</li>
<li>Effectively triages all in-coming requests for service according to the CBD (Criteria Based Dispatch) for individual counties. Training will be provided for employees.</li>
<li>Obtains required information from party requesting medical transport (as set forth by communications manager).</li>
<li>Maintains professional telecommunication contact with field units and other agencies comprising emergency service network to communicate activities of personnel, enlist services of other protective agencies, or provide alternative directions to on scene personnel; demonstrates ability to effectively use paging system, Nextel&rsquo;s, cell phones and land lines, and all portable or mounted radios; troubleshoots problems mechanical / equipment problems and contacts lead dispatcher, communication supervisor, and communication manager as appropriate.</li>
<li>Participate in training programs as required.</li>
<li>Prepare and complete reports stating progress, problems and statistics for review by appropriate managers and supervisors.</li>
<li>Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry.</li>
<li>Data verification as directed by the Operations Supervisor</li>
<li>Obtain and relay phone messages for Company Administrative personnel</li>
<li>Identify potential issues as they relate to daily call volume.</li>
<li>Understand payor matrix and it&rsquo;s relation to covered services and level of services.</li></ul> 


Additional Duties:

The Call taker may be assigned one of more additional duties. These duties include, but are not limited to, the following:
<ul>
<li>Attends all communication meetings.</li>
<li>Constantly maintain a positive, professional, and courteous demeanor towards all American Ambulance customers, patients, and personnel.</li>
<li>Assist with providing information for investigations of incidents as required.</li>
<li>Perform other job related duties as assigned by Communications Supervisor or Communications Manager.</li></ul> 


Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual in this position must possess the following qualifications:
<ul>
<li>Strong interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers. Excellent ability to communicate and work cohesively across Department lines.</li>
<li>Must have computer competency including proficiency with Microsoft Suite, and understanding of database programs.</li>
<li>Typing 40 wpm (minimum).</li>
<li>Must have the ability to consistently deliver outstanding customer service to all internal and external customers.</li>
<li>Highly dependable and ability to meet internal deadlines consistently.</li>
<li>Strong organization skills and attentiveness to detail.</li>
<li>Flexible and adaptable, willing and able to adjust to rapidly changing priorities.</li>
<li>Must have the ability to work independently as well as in groups.</li>
<li>Ability to maintain a professional manner and appearance at all times.</li>
<li>Knowledge of the Central Florida area and the outlining counties (Osceola &amp; Polk) preferred.</li>
<li>Must have the ability to distinguish color differences as the CAD computer uses multiple colors to distinguish the status of ambulances.</li>
<li>Have no non-correctable deficiency in normal vision.</li>
<li>Be able to function in a high stress environment where the work goes from minimal to overload within moments.</li>
<li>Have no hearing impairment that would interfere with using a normal telephone and/or working a radio channel simultaneously.</li>
<li>Must have a mature, courteous, and decisive nature in order to provide maximum customer service under stressful conditions.</li>
</ul>
Experience preferred but not required. 


Education Requirements:
The individual in this position must possess the following education requirements:
<ul>
<li>High school diploma or general education degree (GED).</li>
</ul>
Physical Requirements:

The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee must regularly lift and/ or move up to 15 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Occasionally: Must have the ability to lift, carry and balance up to 15 pounds.

Frequently: Good manual dexterity, typing wpm 40, with the ability to perform all tasks related to the position of Dispatcher.

Constantly: Ability to sit and stand for extended periods of time, possess hand-eye-foot coordination and color recognition. 


Equipment Operated:

The individual in this position must be familiar with using the following equipment to perform the essential functions of this job.

Occasionally: Fax machine, copy machine, hole-punch, calculator.

Frequently: Printer, telephone, clock.

Constantly: Computer 


Environmental Conditions:

While performing the duties of this job, the employee occasionally works near moving mechanical parts and is occasionally exposed to risk of electrical shock.

The noise level in the work environment is moderate to loud. 


The statements in this document are intended to describe the general nature and level of work performed by individuals assigned to the classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. This document in no way constitutes a contract of employment. American Ambulance reserves the right to modify job descriptions, policies or any other procedural documents at any time, for any reason without prior notice. 


American Ambulance Central Florida is a Federal Contractor.

American Ambulance Central Florida encourages disabled and non-disabled veterans to apply.</div>

Call Taker / Dispatcher

Qwalifize LLC

<div>Type:<ul><li>
3 months to 1 year contract with additional option years.</li></ul>
Full Time or Part Time:<ul><li>
Full-Time</li></ul>
Pay Rate:<ul><li>
$18.00 &ndash; $28.00 per hour (negotiable).</li></ul>
Location:<ul><li>
TBD &ndash; Onsite</li><li>
Must be willing to relocate anywhere in the US</li></ul>
Language Requirements:<ul><li>
Write, read, and speak English</li></ul>
Language Preferences:<ul><li>
Bilingual (English/Spanish)</li></ul>
Job Overview 
We are seeking dedicated Call Center Operators / Dispatchers to provide emergency communication services, including receiving, prioritizing, and dispatching emergency and non-emergency calls for fire, rescue, and other public safety services. This role ensures timely and accurate information flow between the public, field responders, and other departmental personnel. Operators will maintain records, operate communication and dispatch systems, and provide customer service under high-pressure conditions. Candidates must hold or be eligible to obtain a security clearance and maintain it as required. Clearance level is to be determined. Performs other duties as assigned.
Experience Requirements<ul><li>
Minimum of two (2) years of experience in emergency communications, dispatching, or call center operations</li><li>
Experience operating multi-line phone systems, radio communication, and computer-aided dispatch systems</li><li>
Ability to follow protocols for prioritizing and routing emergency and non-emergency calls</li><li>
Strong communication, decision-making, and problem-solving skills</li><li>
Ability to work effectively under stress and maintain composure during emergency situations</li></ul>
Experience Preferences<ul><li>
Experience in a municipal or county emergency dispatch center</li><li>
Knowledge of fire, EMS, and law enforcement operations</li><li>
Familiarity with NFPA or APCO standards for emergency communications</li></ul>
Physical Requirements<ul><li>
Ability to sit for extended periods while operating communication systems</li><li>
Ability to hear, speak, and type clearly under stressful conditions</li><li>
Ability to perform multitasking duties with attention to detail and accuracy</li></ul>
Education Requirements<ul><li>
High School Diploma or equivalent recognized certification</li></ul>
Education Preferences<ul><li>
Emergency Communications Certification or Dispatcher Training Certification</li></ul>
Training Schedule:<ul><li>
TBD</li></ul>
Schedule:<ul><li>
Varies based on operational needs; includes availability for nights, weekends, and holidays</li></ul>
Dress Code:<ul><li>
TBD</li></ul>
Benefits:<ul><li>
TBD</li></ul>
Additional Information: 
Drug screening, background, and reference checks are performed if required. Valid identification and reliable transportation are required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee&rsquo;s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.</div>

Call Center Operators/ Dispatchers

Mateen Group of Companies

Job DescriptionWe are looking for a motivated and energetic Sales Agent / Dispatcher to join our team for a US-based campaign. The ideal candidate will handle customer interactions, manage dispatch operations, and ensure excellent service delivery during night hours.Responsibilities<ul><li>Handle inbound and outbound calls professionally</li><li>Coordinate and dispatch services efficiently</li><li>Maintain accurate records of calls and customer details</li><li>Provide excellent customer service and resolve issues promptly</li><li>Meet daily/weekly sales targets (for sales roles)</li><li>Communicate effectively with team members and supervisors</li></ul>Requirements<ul><li>Good English communication skills (spoken &amp; written)</li><li>Experience in call center, sales, or dispatch (preferred but not mandatory)</li><li>Ability to work night shifts (US time zone)</li><li>Basic computer knowledge (CRM, MS Office, etc.)</li><li>Strong problem-solving and multitasking skills</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary + performance-based incentives</li><li>Friendly and professional work environment</li><li>Training and career growth opportunities</li><li>Attendance and performance bonuses</li></ul>How to ApplyInterested candidates can send their resume to:[ WhatsApp : 0324-4150804]Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Night Shift Sales Agent / Dispatcher (US Campaign)

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