call center executive

Billing Freedom

We are looking for a motivated and customer-oriented Call Center Executive to handle inbound and outbound calls, provide information, resolve customer issues, and ensure a positive customer experience. The ideal candidate should have excellent communication skills, patience, and the ability to multitask in a fast-paced environment.Key Responsibilities:<ul><li>Handle incoming and outgoing calls in a professional and courteous manner.</li><li>Respond to customer inquiries and provide accurate information about products or services.</li><li>Resolve customer complaints efficiently and escalate issues when necessary.</li><li>Maintain call logs, records, and update customer information in the system.</li><li>Meet daily, weekly, and monthly performance targets.</li><li>Follow company communication procedures, guidelines, and policies.</li><li>Provide feedback on customer trends and recurring issues to improve service quality.</li></ul>Requirements:<ul><li>Minimum education: Bachelor&rsquo;s degree preferred.</li><li>Proven experience in a call center or customer service role (freshers may also apply).</li><li>Excellent verbal and written communication skills in English .</li><li>Strong listening and problem-solving abilities.</li><li>Proficient in MS Office and other computer skills.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Its a night shift on-site job(5pm-2am,6pm -3am),Are you willing to work during these timings ?</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Call Center Executive

Sayluss Medicare

Job description:We are looking for a highly organized and customer-focused Call Center Executive to join our team. The successful candidate will be responsible for managing customer inquiries, converting leads, and maintaining accurate records in our CRM system.Key Responsibilities:1.&#8288; &#8288;Respond to client's inquiries via phone, email, or chat in a timely and professional manner.2.&#8288; &#8288;Accurately input and update lead information in our CRM system.3.&#8288; &#8288;Maintain and update Excel spreadsheets and dashboards to track lead progress and sales performance.Desired Candidate Profile:<ul><li>Required candidates with 1 to 4 Year(s) of experience.</li><li>Candidate must be graduated.</li><li>Candidate must have basic computer knowledge.</li><li>Should be good in communication and in maintaining good relations with clients and customers.</li></ul>Job Type: Full-timePay: From &#8377;15,000.00 per monthBenefits:<ul><li>Provident Fund</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Customer support: 1 year (Preferred)</li></ul>Location:<ul><li>Udaipur, Rajasthan (Required)</li></ul>Work Location: In person

ARMADA PHARMACY DMCC

Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell the services Entering accurate and detailed data into the system Meeting key performance indicators, like call to resolution time, customer satisfaction(CSAT), Average Handling Time (AHT), etc. Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Qualifications: Bachelor s Degree (Medical / Healthcare Background preferred) Experience : Similar work experience in UAE for 2 to 3 years.

Blackstone Global Resource ltd

Job Title: Call Center ExecutiveLocation: DHA Phase 4, LahoreWorking Hours: 1:00 PM to 10:00 PMAre you a dynamic and articulate communicator with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment and possess excellent problem-solving skills? If so, we have the perfect opportunity for you! We are seeking a highly skilled and motivated Call Center Executive to join our team at our DHA Phase 4, Lahore location.Key Responsibilities:Customer Engagement:- Handle inbound and outbound calls with professionalism and enthusiasm.- Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.Communication Skills:- Possess exceptional verbal and written communication skills.- Maintain a positive and empathetic attitude towards customers.Problem Resolution:- Identify and assess customers' needs to achieve prompt resolution.- Collaborate with team members and other departments to resolve complex issues.Product Knowledge:- Stay up-to-date with product knowledge to effectively assist customers.- Provide accurate and detailed information about products and services.Adaptability:- Adapt to changes in procedures and policies in a dynamic work environment.- Embrace feedback for continuous improvement.Documentation:- Maintain accurate records of customer interactions and transactions.- Update customer information in the database.Qualifications:- High school diploma or equivalent; college degree preferred.- Proven experience in a customer service or call center role.- Excellent communication skills in English.- Ability to handle high call volumes with efficiency.- Strong problem-solving and multitasking abilities.- Proficient in using call center software and Microsoft Office Suite.Working Environment:- Modern and vibrant workspace located in DHA Phase 4, Lahore.- Opportunities for professional development and career growth.- Supportive and collaborative team environment.We look forward to welcoming you to our dynamic team!Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

UK Call Center Executive

Meraki Group

Meraki Education is looking for enthusiastic and customer-oriented individuals to join our call center team. The role involves handling inbound and/or outbound calls, assisting families interested in admissions at our school, with their queries, resolving issues, and ensuring parent satisfaction while following company policies and procedures. Key Responsibilities <ul><li>Answer inbound calls from families promptly and professionally.</li><li>Make outbound calls towards new leads, follow-ups to existing parents, collecting feedback from existing parents.</li><li>Handle parent inquiries, complaints, and requests with accuracy and empathy.</li><li>Provide detailed information about the school, its processes & upcoming events/ activities.</li><li>Record & update details of all interactions in the CRM.</li><li>Escalate complex issues to senior team members & refer cases to specific teams depending on case history.</li><li>Achieve daily/weekly/monthly call handling and performance targets.</li><li>Maintain a positive, professional, and courteous tone during all customer interactions.</li><li>Follow call scripts, quality standards, and compliance guidelines.</li></ul> Qualifications <ul><li>Bachelor's degree is a must.</li><li>Prior customer service or call center experience is an advantage but not mandatory.</li><li>Excellent English communication Skills.</li><li>Active listening and problem-solving abilities.</li><li>Ability to remain calm under pressure and handle difficult parents.</li><li>Basic computer knowledge and familiarity with MS Office/CRM tools.</li><li>Flexible working in shifts for an international location.</li></ul>

Call center Executive

DR A MEDICAL CENTER(S.P.S - L.L.C)

Front Desk & Reception Duties:<ul><li>Welcome and assist patients, clients, and visitors in a courteous and professional manner.</li><li>Manage the reception area, ensuring it remains clean, organized, and presentable.</li><li>Handle all incoming and outgoing communications including phone calls, emails, and courier services.</li><li>Schedule, confirm, and manage appointments while coordinating with relevant departments.</li><li>Support administrative activities and maintain accurate records.</li></ul>Call Center Duties:<ul><li>Answer incoming calls promptly, addressing inquiries and providing accurate information about the clinic’s services.</li><li>Make outbound calls for appointment reminders, follow-ups, and feedback collection.</li><li>Update and maintain client information in the database accurately.</li><li>Handle customer concerns or complaints professionally and escalate unresolved issues to the appropriate department.</li><li>Deliver a high standard of customer service while maintaining professionalism at all times.</li></ul>

Receptionist / Call Center Executive

First Abu Dhabi Bank (FAB)

Company Description Join the UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation. We are looking for top talent, and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark at a top company in an exciting & dynamic industry. Job Description JOB PURPOSE: To serve customers by providing product and service information; resolving product and service issues while maintaining high-quality standards. To ensure the financial and reputational integrity of the organization and provide end-to-end solutions for an improved customer service experience. The role requires a strong team spirit, motivation, and a friendly environment with all customers and colleagues. Specific Job Responsibilities <ol> <li>Provide excellent customer service by attending to incoming calls within quality guidelines.</li> <li>Handle and resolve customer complaints to their satisfaction within the defined authority limits and escalate as per process.</li> <li>Recommend potential products or services to management by collecting customer information and analyzing their needs.</li> <li>Ensure the quality of inbound/outbound calls by achieving set targets in service standards and customer satisfaction scores.</li> <li>Contribute to the business by generating new prospects/leads and upselling FAB products.</li> <li>Maintain customer records by updating customer history through service requests, complaints, and notes.</li> <li>Maintain confidentiality of the bank's customers and data.</li> <li>Ensure the business complies with the bank's policies and standards, as well as local laws and regulations.</li> <li>Attend to special tasks assigned by team leaders and managers.</li> <li>Demonstrate flexibility in adhering to scheduled shifts and on-call/unplanned shifts to meet service level and abandoned rate targets.</li> <li>Ensure punctuality, adherence to policies and procedures, and discipline within the center.</li> </ol>

Call Center Executive - Emiratized Role

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Receptionist / Call Center Executive

Call Center Executive - Emiratized Role