call center executive

IIQAF Group of Companies

Job Location
 
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 Dubai, United Arab Emirates 
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 Experience
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 1 to 2 years 
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 Qualification Level
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 Diploma; Graduate 
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 Job Function
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 Customer Service / Telecalling 
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 Skillset
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 call center experience 
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 Preferred Jobseekers
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 Jobseekers from any country 
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Call Center Executive Job Location : Dubai, UAE Key Responsibilities: Answering incoming calls and assisting customers with inquiries, concerns, and requests in a professional and courteous manner. Making outgoing calls to follow up on customer inquiries, update account information, and notify customers of relevant promotions or events. Troubleshooting and resolving customer issues and complaints with accuracy and efficiency. Keep detailed records of customer interactions and transactions in our CRM system. Providing accurate information and directing customers to appropriate resources when needed. Collaborating with other departments to quickly resolve customer issues and improve overall customer satisfaction. Participate in ongoing training and development opportunities to stay current on company products, services, and policies. Requirements: High school diploma or equivalent. Minimum of 1-2 years of experience in a customer service or call center environment. Excellent communication skills, both verbal and written. Ability to handle various customer personalities and maintain composure in challenging situations. Proficient in operating basic computer applications and navigating through multiple systems. Strong problem-solving and multitasking abilities. Availability to work flexible hours, including evenings, weekends, and holidays.
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Call Center Executive

ARMADA PHARMACY DMCC

Manage large amounts of inbound and outbound calls in a timely manner Follow communication scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell the services Entering accurate and detailed data into the system Meeting key performance indicators, like call to resolution time, customer satisfaction(CSAT), Average Handling Time (AHT), etc. Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Qualifications: Bachelor s Degree (Medical / Healthcare Background preferred) Experience : Similar work experience in UAE for 2 to 3 years.

SodlanTech Private Limited

About the RoleWe are seeking enthusiastic and confident International Call Center Executives to join our Dehradun office.In this role, you will interact with USA-based business clients to understand their website development and digital marketing needs, explain our company&rsquo;s services, and help generate new business opportunities.This is an excellent opportunity for individuals who are fluent in English and looking to grow in an international business environment.Key Responsibilities<ul><li>Handle inbound and outbound calls with international clients (primarily from the USA).</li><li>Communicate clearly and professionally in English to understand client requirements.</li><li>Explain and promote company services such as website design, web development, SEO, and digital marketing plans.</li><li>Generate qualified leads and schedule follow-up calls or meetings for senior consultants.</li><li>Maintain detailed call logs, lead status, and daily reports in CRM software.</li><li>Achieve assigned sales and call performance targets.</li><li>Ensure customer satisfaction by providing timely updates and assistance.</li><li>Coordinate with internal teams (sales, technical, and marketing) for smooth project handovers.</li></ul>Required Skills &amp; Qualifications<ul><li>Excellent verbal and written English communication skills (neutral or US accent preferred).</li><li>Prior experience in an international call center (US/UK process) is an advantage, but freshers with excellent English are welcome to apply.</li><li>Strong persuasion, listening, and problem-solving abilities.</li><li>Confidence to handle outbound B2B calls and pitch services to business clients.</li><li>Basic computer knowledge and familiarity with Google Workspace, CRM tools, or lead tracking systems.</li><li>Self-motivated and target-oriented attitude.</li></ul>Education<ul><li>Graduate in any stream (Bachelor&rsquo;s degree preferred).</li><li>Additional courses in communication or marketing will be an added advantage.</li></ul>Work Details<ul><li>Location: Dehradun (onsite office)</li><li>Shift Timing: Night shift (US business hours)</li><li>Salary: &#8377;25,000 &ndash; &#8377;45,000 per month (based on experience) + performance incentives</li><li>Job Type: Full-time, Onsite</li><li>Working Days: Monday to Friday (Weekend Offs)</li></ul>Why Join Us<ul><li>Work directly with international clients and gain global exposure.</li><li>Opportunity to grow into Senior Executive / Team Lead / Business Development Manager roles.</li><li>Professional and supportive work environment.</li><li>Performance-based bonuses and regular skill development sessions.</li></ul>Job Type: Full-timePay: &#8377;35,000.00 - &#8377;65,000.00 per monthBenefits:<ul><li>Health insurance</li><li>Leave encashment</li><li>Life insurance</li><li>Provident Fund</li></ul>Work Location: In person

International Call Center Executive

DR A MEDICAL CENTER(S.P.S - L.L.C)

Front Desk & Reception Duties:<ul><li>Welcome and assist patients, clients, and visitors in a courteous and professional manner.</li><li>Manage the reception area, ensuring it remains clean, organized, and presentable.</li><li>Handle all incoming and outgoing communications including phone calls, emails, and courier services.</li><li>Schedule, confirm, and manage appointments while coordinating with relevant departments.</li><li>Support administrative activities and maintain accurate records.</li></ul>Call Center Duties:<ul><li>Answer incoming calls promptly, addressing inquiries and providing accurate information about the clinic’s services.</li><li>Make outbound calls for appointment reminders, follow-ups, and feedback collection.</li><li>Update and maintain client information in the database accurately.</li><li>Handle customer concerns or complaints professionally and escalate unresolved issues to the appropriate department.</li><li>Deliver a high standard of customer service while maintaining professionalism at all times.</li></ul>

Receptionist / Call Center Executive

First Abu Dhabi Bank (FAB)

Company Description Now it's your time to join the bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We're looking for the brightest and best to help us reach our goals and we'll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry. Job Description Job Purpose: To serve customers by providing product, service information; resolving product and service issues by maintaining immaculate quality standards. To ensure financial and reputational integrity of the organization and providing end to end solutions for better customer service experience.Possessing a strong team spirit, motivation and friendly environment with all customer and Colleagues Job Specific Accountabilities <ul><li>Provide excellent customer service by attending to incoming calls within the quality guidelines</li><li>Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process</li><li>Recommend potential products or services to management by collecting customer information and analyzing customer needs</li><li>Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores</li><li>Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products</li><li>Maintains customer records by updating customer history through service requests/complaints and Notes Maintain confidentiality of the bank's customers and data</li><li>Ensure the business meets its obligations under the Bank's Policies and Standards and under local laws/regulations</li><li>Attend to special tasks assigned by team leader and Managers</li><li>Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates</li><li>Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre</li></ul> Qualifications Minimum Qualifications:<ul><li>High School</li></ul>Minimum Experience<ul><li>0 - 2 years relevant experience in banking sector</li></ul>Knowledge, Skills, And Attributes<ul><li>Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills</li><li>Excellent communication skill in English & Arabic.</li></ul>Additional Information<ul><li>Should hold a Valid UAEN family book (Mandatory)</li></ul><img src="https://www.jobg8.com/Tracking.aspx?HLCynLjJI3vFFsbPQFJsXt9koAuddT88v" width="0" height="0" />

Call Center Executive Emiratized role - Full time

Sebastian and Wolf Real Estate LLC 

About Sebastian &amp; W&ouml;lfSebastian &amp; W&ouml;lf is a Dubai- and Barcelona-based real estate firm built on intelligence, precision, and trust.We are redefining how clients experience property acquisition by combining data-driven strategy with exceptional service.We are expanding our operations and hiring two experienced full-time Call Center &amp; Prequalification Executives who will manage all incoming leads, qualify them efficiently, and schedule appointments for our senior sales experts.Role OverviewThis position serves as the first point of contact for all incoming client inquiries.You will handle leads from multiple sources, call them promptly, assess their readiness and eligibility, and book appointments with the appropriate Sales Expert.Your speed, accuracy, and ability to filter quality prospects will have a direct impact on the company&rsquo;s performance and conversion metrics.Key Responsibilities<ul><li>Receive and call all incoming leads immediately upon generation (from portals, ads, or web forms).</li><li>Conduct structured prequalification calls to identify client intent, budget, financing capability, purchase type, and timeline.</li><li>Accurately record all client data and call notes into the CRM system.</li><li>Book and confirm appointments with the appropriate Sales Expert.</li><li>Manage follow-up calls and ensure no lead remains unattended.</li><li>Maintain consistent communication with the sales team regarding lead quality and performance.</li><li>Prepare daily and weekly reports summarizing call volume, lead status, and conversion ratios.</li></ul>Candidate Profile<ul><li>Minimum of 2 years&rsquo; experience in real estate call center, prequalification, or inside sales within the Dubai market.</li><li>Excellent communication, persuasion, and listening skills.</li><li>Fluent in English (Arabic, Hindi, or Russian are an advantage).</li><li>Strong understanding of real estate prequalification criteria, including off-plan vs ready, cash vs mortgage, investor vs end-user profiles.</li><li>Confident using CRMs such as HubSpot, Zoho, or similar.</li><li>Highly organized, punctual, and results-oriented.</li><li>Strong phone presence and professional demeanor.</li></ul>Compensation<ul><li>Base Salary: AED 4,000 &ndash; 6,000 per month (depending on experience).</li><li>Performance Bonus: Based on number of qualified appointments that convert.</li><li>Career Growth: Potential promotion to Sales Expert within 12 months based on performance.</li></ul>Working Hours<ul><li>Full-time, 6 days per week</li><li>10:00 AM &ndash; 8:00 PM</li><li>On-site at Sebastian &amp; W&ouml;lf Headquarters&mdash;Dubai</li></ul>Why Work With UsSebastian &amp; W&ouml;lf operates differently. We focus on smart systems, efficient operations, and measurable performance.You will be part of a professional team that values accountability, discipline, and excellence in communication.This position is ideal for individuals who thrive in structured, performance-driven environments and enjoy the satisfaction of transforming leads into real opportunities.Job Type: Full-time

Call Center & Prequalification Executive – Real Estate Division

FMRC

Job Overview:We are seeking a skilled and proactive Sales Executive. The ideal candidate must demonstrate the ability to manage situations effectively, possess strong organizational skills, be coachable, take initiative, and have a strong willingness to learn.Qualifications and Requirements:<ul><li>Strong communication and organizational skills.</li><li>Comfortable using computer and basic office tools (e.g., Excel, Outlook).</li><li>Problem-solving abilities and a proactive mindset.</li></ul>Freshers are also encouraged to applyLanguage Skills:<ul><li>Fluent in English (both written and verbal).</li></ul>Technical Skills:<ul><li>Strong knowledge of MS Office (Excel &amp; Outlook) with the ability to learn new software quickly.</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Are you willing to work from 6:00 PM to 3:00 AM</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Sahiwal (Required)</li></ul>Work Location: In person

Call Center Sales Executive (Trucking Dispatch) - Sahiwal

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