call center lead

Union Developers (Pvt.) Ltd

Job Title: Call Center Lead &ndash; Union DevelopersLocation: [Insert Location] Company: Union DevelopersJob Type: Full-TimeAbout Us: Union Developers is a fast-growing real estate development company delivering high-quality residential and commercial projects. We are seeking an experienced and motivated Call Center Lead to manage and elevate our customer engagement operations.Key Responsibilities:<ul><li>Lead and supervise the call center team to ensure high performance and productivity</li><li>Monitor inbound and outbound calls, ensuring excellent customer service standards</li><li>Develop scripts, workflows, and call handling strategies</li><li>Train, coach, and evaluate call center agents</li><li>Track KPIs such as conversion rates, call quality, and response times</li><li>Coordinate with sales and marketing teams to improve lead generation and conversion</li><li>Handle escalated customer inquiries and resolve issues efficiently</li><li>Prepare performance reports and recommend improvements</li></ul>Requirements:<ul><li>5&ndash;10 years of experience in call center operations (required)</li><li>Experience with a renowned call center (e.g., Ibex) is highly preferred</li><li>Proven experience in a leadership or supervisory role</li><li>Strong communication and interpersonal skills</li><li>Ability to manage, motivate, and develop teams</li><li>Experience with CRM systems and call center software</li><li>Analytical mindset with problem-solving abilities</li><li>Experience in real estate or sales-driven environments is a plus</li><li>Bachelor&rsquo;s degree (preferred)</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Performance-based incentives</li><li>Career growth opportunities</li><li>Professional and collaborative work environment</li></ul>Work Location: In person

Call Center Lead

Prateeti Infotech

Job Description:Prateeti Infotech is seeking an experienced Customer Service Supervisor / Call Center Team Lead to join our team. In this role, you will oversee our call center operations, ensuring the highest level of customer satisfaction while effectively managing team performance.Key Responsibilities:<ul><li>Supervise daily call center activities and manage a team of customer service representatives.</li><li>Train, mentor, and motivate staff to achieve service excellence and performance targets.</li><li>Monitor calls to ensure compliance with quality standards and adherence to procedures.</li><li>Address customer issues and inquiries in a timely and efficient manner.</li><li>Analyze call center metrics and prepare reports to identify areas for improvement.</li><li>Collaborate with management to develop strategies that enhance customer satisfaction.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Business Administration, Communication, or a related field.</li><li>Proven experience in customer service or call center management.</li><li>Strong leadership and team management skills.</li><li>Excellent communication and interpersonal abilities.</li><li>Proficiency in call center software and Microsoft Office Suite.</li><li>Ability to work in a fast-paced environment and handle high-stress situations.</li></ul>Salary:<ul><li>Competitive hourly rate ranging from 80 -* 150 QAR*, based on experience and qualifications.</li></ul>If you are passionate about customer service and possess strong leadership skills, we invite you to apply for the Customer Service Supervisor / Call Center Team Lead position at Prateeti Infotech.نوع الوظيفة: دوام كامل, عقد, دائمالراتب المدفوع: QAR٨٠٫١٥&nbsp;لكل ساعةموقع العمل: على الطريق

Customer Service Supervisor / Call Center Team Lead

Bath Concepts Independent Dealers

<div>Poulin Design Center has been a family-owned home remodeling company for over 40 years! We are seeking a Call Center Lead-Setter who embodies our company culture, demonstrates innovation and integrity, and will help us uphold our reputation for exceptional customer service and quality work. 
Call Center Lead-Setter Qualifications:<ul><li>
High School diploma or equivalency (required)</li><li>
1 (+) year(s) of appointment setting and sales experience; proficiency in Microsoft Office 365 and various applications; knowledge of our brands; bilingual in Spanish (preferred)</li><li>
A passion for customer service and working as a team</li><li>
Efficient interpersonal communication, time management, and organizational skills</li><li>
Sound decision-making, problem-solving, and adaptability to challenges</li></ul>
Call Center Lead-Setter Responsibilities:<ul><li>
Participate in goal-setting meetings with management and team</li><li>
Operate a multi-line phone system and transfer call to the appropriate extension</li><li>
Review daily call cues to confirm appointments and leads</li><li>
Coordinate schedules for Remodel Design Associates and Solar Sales Advisors</li><li>
Provide front desk coverage for walk-in traffic and events as needed</li></ul>
Pay: $18.00-$20.00/hr. plus bonuses 
Benefits:<ul><li>
401(k) profit-sharing retirement plan</li><li>
Medical, dental, and vision insurance</li><li>
Paid time off</li><li>
Mileage reimbursement</li><li>
Employee discounts</li><li>
Referral programs</li></ul>
Schedule:<ul><li>
Full-time, 32-40 hours per week (on-site)</li><li>
.5-1-hour meal break, non-exempt</li><li>
Monday-Friday: 8:30pm-5:00pm</li><li>
Rotating Saturday and events: 9:30am-3:00pm</li></ul>
Application Question(s):<ul><li>
Are you able to pass a motor vehicle report, background check, and drug screening for illegal substances?</li><li>
Are you authorized to work in the U.S.?</li></ul>
If you feel you are the right fit for this position, apply here or in-person at our Design Center or Marketplace.
 
8uQtI0sNTO</div>

Call Center Representative

Panorama Orthopedics & Spine Center

<div>Description: 
Join a leading musculoskeletal care network through our partnership with United Musculoskeletal Partners (UMP), supporting Panorama Orthopedics &amp; Spine Center, a premier orthopedic practice known for its commitment to clinical excellence and patient outcomes.
Why UMP? 
UMP is a physician-led organization focused on transforming musculoskeletal care through innovation, collaboration, and operational support. This role allows you to be part of that mission&mdash;delivering high-quality spine care in a thriving clinical environment.
About Panorama Orthopedics &amp; Spine Center 
Panorama is recognized for its advanced treatment options, multidisciplinary approach, and dedication to improving patients&rsquo; quality of life. As part of this team, you&rsquo;ll work alongside top spine specialists in a supportive and forward-thinking practice.
Help us bring exceptional orthopedic care to the communities of Denver&mdash;where your expertise can truly make a difference.
Benefits:<ul><li>
Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount</li><li>
Dental &amp; Vision Insurance</li><li>
401(k) with Annual Employer Contributions</li><li>
Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&amp;D, legal assistance, and more</li><li>
Employee Assistance Program (EAP): Employer-paid support for life&rsquo;s challenges</li><li>
Generous Paid Time Off:
<ul><li>Up to 4 weeks of PTO starting out. (Increases with tenure)</li>
<li>7 paid holidays + 2 floating holidays</li>
</ul></li></ul>The Patient Appointment Scheduling Lead provides day-to-day operational support for a fully remote orthopedic call center by serving as a subject matter expert, resource, and point of escalation for call center staff. This role monitors and interprets performance dashboards across all call center departments, supports supervisory staff, and helps drive continuous improvement in service quality, efficiency, and the overall patient experience. The Lead also serves as a trainer and partners closely with another trainer to support new-hire onboarding, ongoing staff education, and consistent workflow execution. To ensure operational continuity and effective staff support, this position requires comprehensive cross-training across all call center departments.
ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)
STAFF SUPPORT &amp; GUIDANCE<ul><li>
Answer and assist with patient calls in queue.</li><li>
Serve as a primary resource for call center staff by answering questions related to scheduling protocols, workflows, systems, and provider preferences.</li><li>
Provide real-time support to staff during daily operations to ensure accurate and timely patient scheduling.</li><li>
Assist with issue resolution and escalate concerns to supervisory staff as appropriate.</li><li>
Reinforce training standards and provide in-the-moment education to support accuracy, consistency, and adherence to workflows.</li><li>
Provide and serve as a trainer for new hire onboarding, ongoing staff education, and consistent workflow execution.</li><li>
Provide coverage, guidance, and subject matter expertise across all call center functions as needed.</li></ul>
PERFORMANCE OVERSIGHT &amp; REPORTING<ul><li>
Monitor and oversee dashboards and performance metrics for all call center departments.</li><li>
Identify trends, risks, and opportunities for improvement related to call volume, service levels, and scheduling accuracy.</li><li>
Prepare and share performance insights with supervisory and leadership teams.</li></ul>
LEADERSHIP, TRAINING &amp; COLLABORATION<ul><li>
Support supervisory staff with daily operations, staffing needs, and performance management.</li><li>
Provide feedback, coaching insights, and recommendations to support employee development and process improvement.</li><li>
Serve as a functional trainer, working collectively with another trainer to ensure smooth onboarding, cross-training, and ongoing education.</li><li>
Partners with training and quality teams to ensure workflows, updates, and best practices are consistently communicated, understood, and applied.</li></ul>
CONTINUOUS IMPROVEMENT<ul><li>
Assist with implementation of new processes, tools, and system updates.</li><li>
Promote consistency and standardization across call center departments.</li><li>
Support quality initiatives and help ensure compliance with organizational policies, procedures, and standards.</li><li>
Identify training gaps and recommend enhancements to support overall operational success.</li></ul> 
Requirements:

EDUCATION, CERTIFICATION/LICENSURE AND EXPERIENCE<ul><li>
High school diploma or equivalent required.</li><li>
Strong knowledge of orthopedic scheduling workflows and provider preferences.</li><li>
Ability and willingness to be cross-trained and functionally proficient in all call center departments, including general call queue, radiology scheduling, referrals, worker&rsquo;s compensation, and switchboard operations.</li><li>
Excellent communication, problem-solving, and organizational skills.</li></ul>
PREFERRED<ul><li>
Prior experience (3yrs min.) in healthcare call center or patient access experience.</li><li>
Experience interpreting call center metrics and dashboards</li><li>
Previous leadership, lead, supervisory, or training experience.</li><li>
Experience working in a remote call center environment.</li><li>
Familiarity with quality assurance and performance improvement initiatives.</li><li>
Experience with EHR and call center reporting systems.</li></ul>
SKILLS/ABILITIES<ul><li>
Ability to support and guide staff in a fast-paced, remote environment.</li><li>
Comfort and confidence facilitate training and knowledge-sharing.</li><li>
Functional versatility across multiple call center departments and workflows</li><li>
Strong analytical skills with the ability to interpret and explain performance data.</li><li>
Collaborative leadership style with the ability to influence without direct authority.</li><li>
High attention to detail and commitment to patient-centered service</li><li>
Comfortably providing constructive feedback and recommendations</li></ul>
Pay Information: $19.00-$22.00/hour, depending on experience.
We are currently accepting applications through March 19, 2026.
Panorama Orthopedics &amp; Spine Center is an Equal Opportunity Employer, Male/Female/Veteran/Disabled. Offers of employment are contingent upon successful completion of a pre-employment drug screen and background check.</div>

Patient Appointment Scheduling Lead

The Cigna Group

<div><div>Village Fertility Pharmacy Group (VFP)&mdash;part of Freedom Fertility Pharmacy and the Evernorth Health Services division of The Cigna Group&mdash;supports patients on their journey to parenthood through compassionate service and expert clinical support.
As a Pharmacy Lead Technician Representative, you will provide day-to-day leadership for both Operations and Call Center teams, ensuring efficient workflows, quality outcomes, and an exceptional patient and clinic experience.<h3 class="jobSectionHeader">
Key Responsibilities:</h3><ul><li>
Oversee and manage daily workflow for Operations and Call Center teams.</li><li>
Serve as a primary point of contact for team support, guidance, and escalations.</li><li>
Monitor real-time performance to ensure productivity, quality, and service standards are met.</li><li>
Manage team email communications and workflow queues.</li><li>
Track, review, and address errors; support Quality Assurance initiatives.</li><li>
Coordinate new hire training and onboarding in partnership with leadership.</li><li>
Participate in interviewing, selection, and onboarding of new team members.</li><li>
Manage and resolve patient and clinic escalations in a timely, professional manner.</li><li>
Coach, mentor, and counsel team members to drive performance improvement.</li><li>
Identify and develop team talent; contribute to goal setting and development planning.</li><li>
Deliver performance feedback, including corrective actions, performance appraisals, and improvement plans.</li><li>
Ensure adherence to operational standards, metrics, scheduling, and policies.</li></ul><h3 class="jobSectionHeader">
Qualifications:</h3><ul><li>
Will be required to obtain an active Massachusetts Pharmacy Technician License or MA Pharmacy Technician Trainee License (with ability to obtain full licensure).</li><li>
CPhT certification required and a valid Pharmacy Technician license required within the state the applicant resides( AZ, MA or IL).</li><li>
Minimum 2 years of Operations experience or equivalent leadership experience.</li><li>
Minimum 3 years of pharmacy or healthcare experience.</li><li>
Advanced knowledge of pharmacy processing systems and phone systems.</li><li>
Strong leadership, organizational, and problem-solving skills.</li><li>
Excellent communication skills with the ability to work cross-functionally with patients, clinics, and internal teams.</li><li>
Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment.</li></ul><h3 class="jobSectionHeader">
Schedule &amp; Availability:</h3><ul><li>
Preferred shift: 10:30 AM &ndash; 7:00 PM (flexibility available).</li><li>
Other possible shifts include 9:30 AM &ndash; 6:00 PM and select 10-hour shifts.</li><li>
Flexibility to cover an occasional Saturday shift as needed (rare).</li></ul><h3 class="jobSectionHeader">
Work Location:</h3><ul><li>
Remote position</li><li>
Preferred states: Massachusetts, Arizona, or Illinois</li></ul></div>
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 22 - 32 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you&rsquo;ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you&rsquo;ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.</div>

Pharmacy Technician Lead Representative - VFP- Freedom Fertility - Remote, MA, AZ, IL

Yuua

Call Center Executive (Strict Targets &ndash; High Incentives)Karachi | Full-TimeCompany: YUUA InternationalHigh Pressure, High Reward RoleWe are hiring target-driven Call Center Executives for B2B lead generation. This role is for individuals who can handle pressure, meet daily targets, and earn high incentives.Key Responsibilities<ul><li>Make 80&ndash;120 outbound calls daily</li><li>Generate qualified B2B leads (factories &amp; companies)</li><li>Share company profile via WhatsApp/Email</li><li>Consistent follow-ups to convert leads</li><li>Maintain accurate call &amp; lead records</li></ul>Strict Performance Targets<ul><li>Daily call targets must be achieved</li><li>Weekly qualified lead targets</li><li>Monthly conversion expectations</li><li>Underperformance will not be tolerated</li></ul>Compensation Structure<ul><li>Basic Salary: PKR 25,000 &ndash; 35,000</li><li>Incentive: PKR 500 &ndash; 2,000 per qualified lead</li><li>Bonus: Extra on deal conversion</li><li>Top Performers Earn: 80,000 &ndash; 120,000+</li></ul>Requirements<ul><li>Strong communication &amp; convincing skills</li><li>Confidence in cold calling</li><li>Target-oriented and disciplined mindset</li><li>Call center / sales experience preferred</li><li>Fresh candidates with strong attitude can apply</li></ul>Apply NowWhatsApp: 0316 3337571Subject: Call Center (Target-Based) ApplicationOnly apply if you are serious about targets and high earnings.Pay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Call Center Executive (Strict Targets – High Incentives)

BRIGHT SOLUTIONS

Job Title: Call Center Agent &ndash; Lead Generation (US Campaign)Number of Positions: 2We are hiring experienced Call Center Agents for a US-based lead generation campaign. If you have strong communication skills and confidence in English, we&rsquo;d love to hear from you.Job Responsibilities:Make outbound calls for US-based lead generation campaignsCommunicate clearly and professionally with potential clients.Maintain accurate call recordsMeet daily and monthly performance targets. Demonstrate excellent typing speed, along with strong keyboard and mouse control.Working Hours (Pakistan Time):November to March: 8:00 PM &ndash; 4:00 AMMarch to November: 7:00 PM &ndash; 3:00 AM(US Central Time: 9:00 AM &ndash; 5:00 PM)Salary Range:PKR 40,000 &ndash; 65,000 (based on experience and performance)Requirements:Prior experience in call center / lead generation (mandatory)Excellent spoken and written EnglishStrong communication and persuasion skillsSelf-motivated and target-orientedAbility to work well in a team environmentTraining:Complete training will be provided.How to Apply:Interested candidates can apply by sending their CV.Male Female both can Apply.Female pick &amp; drop provided by Company.Job Types: Full-time, FresherPay: Rs40,000.00 - Rs65,000.00 per monthWork Location: In person

Call Center Agent – Calling Lead Generation (US Campaign)

Search 10000+ Call center lead jobs near you this May. New roles added regularly across leading industries. Apply today.