call center nurse

Erlanger

<div><div><b>RN, Staff Nurse - EMG Contact Center</b> <b>(</b><b>46827</b><b>)</b> <b>-</b>Physician Practices Chattanooga, TN</div><div>
RN, Staff Nurse - EMG Contact Center</div><div>
Regular - Non-exempt - Full-time - <b>Standard Hours</b> 37.5</div><p></p><div><b>
Description</b><div></div><p><br>
Job Summary:
<br>
A registered professional nurse employed by Erlanger Medical Center. Medical Call Center nurse is responsible for indirect care of the patient through information given telephonically.<br>
<br>
Education:<br>
Required:
<br>
Graduate from an accredited School of Nursing
<br>
<br>
Preferred:<br>
<br>
Experience:<br>
Required:
<br>
Knowledge of general principles and practice skills, knowledge of organizational functions, policies and regulations: knowledge of current trends and new developments; knowledge of principles and practices of nursing, applicable to those areas requiring special education. Computer and keyboard skills required. Three years experience in Pediatrics.<br>
<br>
Preferred:<br>
N/A<br>
<br>
Position Requirement(s): License/Certification/Registration<br>
Required:
<br>
Current licensure to practice in the state of Tennessee.
<br>
<br>
The Nurse Licensure Compact will not change how to obtain or renew a Tennessee license. However, the Tennessee nursing license will be a single state license for Tennessee Residents or non-compact state residents. Tennessee licensure or multistate licensure from a compact state must be obtained within three months of hire for non-Tennessee residents.<br>
<br>
Preferred:<br>
N/A<br>
<br>
Department Position Summary:<br>
The employee must be able to demonstrate the knowledge and skill necessary to assess level of urgency of health care by phone utilizing a computerized LVM algorithm system for telephone triage. Ability to evaluate problem and symptoms, select appropriate guideline or protocol, determine urgency level for advice, implement and evaluate plan of care. This individual must demonstrate knowledge of the principles of growth and development over the life span. The individual must be able to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his or her age-specific needs and to provide the care needed as defined by the department's policies and procedures. Ability to assess the need for and recommend pharmacological medications per physician standing order or approved protocol recommendation and accurately phone prescriptions to pharmacies when appropriate. Ability to operate office equipment necessary for documentation and electronic chart transmission adhering to confidentiality policies.
<br>
<br>
Evaluation of abilities is performed by the call center manager by direct observation, by auditing recordings of the call and by periodic chart audit, daily reports generated by the LVM program, and discussed verbally or written. Competency can also be evaluated by assessment based on objective criteria that is reviewed and validated.</p></div></div><p></p>

RN, Staff Nurse - EMG Contact Center

Valeris

<div><div>Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris&trade; revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.</div>
<div></div><div>When you join the team as a Nurse Supervisor, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication. You will provide leadership to a team who will compassionately deliver an exceptional experience to many patients per day always remembering that every prescription or document belongs to a real person who is looking for thorough and efficient management of their records. You'll adjust your approach to their needs by communicating clearly, focusing on the accuracy of the details of their medical records and your mastery of the program requirements, and ensuring their prescriptions or cases are handled timely.</div>
<div></div><div>Key Responsibilities:</div>
<ul><li>Daily program operational management</li>
</ul><ul><li>Ensures contracted Service Level Agreement adherence</li>
<li>Responsible for the implementation and on-going management of client specific business rules</li>
<li>Proactively communicates to team daily to ensure engagement and alignment to daily program operations and goals</li>
</ul><ul><li>Team hiring, development and training</li>
</ul><ul><li>Ensures daily program staffing levels are consistent with daily program needs</li>
<li>Ensure that direct reports receive the training needed to be proficient in their roles</li>
<li>Works proactively with Human Resources to develop a steady pipeline of potential candidates as needed to meet current and future program needs</li>
<li>Provides consistent, timely coaching and development for direct reports for a functional area</li>
</ul><ul><li>Reporting of Adverse Events/ Product Complaint inquiries received in accordance with SOP and good manufacturer practice</li>
<li>Utilize Valeris&rsquo; values as the driving force behind the team&rsquo;s success</li>
<li>On time adherence to training deadlines for all corporate policies and procedures</li>
<li>Ensure all SOPs are followed with consistency</li>
<li>Perform additional tasks or projects as assigned</li>
</ul><div>Qualifications:</div>
<ul><li>Licensed Registered Nurse</li>
<li>2-3 years of nursing experience with relevant disease state experience preferred.</li>
<li>Nurse line triage, Call Center Utilization Management, Call Center Case Management a plus.</li>
<li>Case management or Clinical Trial Nurse experience, a plus.</li>
<li>Bachelor&rsquo;s degree or higher strongly preferred</li>
<li>Previous personnel/team management experience</li>
<li>Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus</li>
<li>Previous experience leading customer service teams is a plus</li>
</ul><div><div><b>Physical Demands &amp; Work Environment</b></div>
<ul><li>While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.</li>
<li>Although very minimal, flexibility to travel as needed is preferred.</li>
<li>This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.</li>
</ul>
<div></div><div><b>Why Work for Valeris?</b></div>
<div>We&rsquo;re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:</div>
<ul><li>Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs</li>
<li>Additional health support, including telehealth and Employee Assistance Program (EAP) services</li>
<li>Company match on Health Savings Account contributions</li>
<li>Free Basic Life and AD&amp;D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000</li>
<li>Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability</li>
<li>401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting</li>
<li>Paid Time Off (PTO) and Sick Leave to support work-life balance</li>
<li>Team members receive nine paid holidays plus two floating holidays</li>
<li>Opportunities for advancement in a company that supports personal and professional growth</li>
<li>A challenging, stimulating work environment that encourages new ideas</li>
<li>Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace</li>
<li>A mission-driven, inclusive culture where your work makes a meaningful impact</li>
</ul>
<div></div><div>Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.</div>
<div></div><div><b>Our Commitment to Equal Opportunity</b></div>
<div>At Valeris, we don&rsquo;t just accept difference &ndash; we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.</div>
</div><div></div><div><h3 class="jobSectionHeader"><b>Important Notice</b></h3>
<p>Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @pharmacord.com and/or @valeris.com, @echo.newtonsoftware.com email address regarding next steps in our interview process.</p>
<h3 class="jobSectionHeader"><b>Please Note:</b></h3>
<ul><li>PharmaCord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an @valeris.com, @pharmacord.com or @echo.newtonsoftware.com email address, or through our scheduling platform, Calendly.</li>
<li>We will never request your bank account information at any stage of the hiring process.</li>
<li>We will never send a check (electronic or physical) to purchase home office equipment.</li>
</ul>
<p>If you receive any suspicious communication regarding employment with PharmaCord, please report it to our Talent Acquisition team immediately at careers@pharmacord.com</p>
<div>#INDSUP</div></div></div>

Nurse Supervisor

American Traveler

<div><h3 class="jobSectionHeader"><b>Assignment Overview</b></h3><ul><li>
Shift: Days, 5x8hrs</li><li>
Hours: 40 hrs/wk</li><li>
Start Date: May 4, 2026</li><li>
Length: 13 weeks</li><li>
Openings: 1</li></ul><h3 class="jobSectionHeader"><b>
Description</b></h3><p>
American Traveler is seeking an experienced RN for a Telephone Triage Call Center position requiring Epic proficiency and a minimum typing speed of 40 WPM in an on-site, Monday&ndash;Friday day shift setting.</p><h3 class="jobSectionHeader"><b>
Details</b></h3><ul><li>
On-site position at a telephone triage call center</li><li>
Handles an average of 90 calls and 170 in-basket messages daily, with approximately 120&ndash;150 live calls per day</li><li>
Responds to in-basket messages and prescription refill requests</li><li>
May float to the Rheumatology Triage department</li><li>
Schedule: Monday&ndash;Friday, 8:00 AM&ndash;4:30 PM (5x8-hour shifts)</li><li>
No weekend requirements</li><li>
Epic EMR experience is required</li></ul><h3 class="jobSectionHeader"><b>
Requirements</b></h3><ul><li>
Active NC or Compact RN license currently in hand</li><li>
Current BLS certification in hand</li><li>
Minimum typing speed of 40 WPM required</li><li>
At least 2 years of recent experience in Telephone Triage, Clinic, Internal Medicine, ED, or Allergy/Immunology/Pulmonary settings</li><li>
Proficiency with Epic EMR</li><li>
1 supervisory reference from within the last year required for consideration</li><li>
Full SSN and DOB required for consideration</li></ul><h3 class="jobSectionHeader"><b>
Additional Information</b></h3><ul><li>
First-time travelers will not be considered for this position</li><li>
Flu vaccine is required with no exemptions or declinations accepted</li><li>
Orientation sessions are held bi-weekly</li><li>
Local candidates residing within 75 miles of the facility are eligible but will be offered a reduced pay rate</li></ul></div>

Travel RN - Med/Surg

CLINICA SABAH

<p><b>Job Summary:</b></p><p>Clinica Sabah Group is seeking a professional and customer-focused Call Center Agent who is fluent in Arabic and English and has prior experience in the UAE healthcare sector. The ideal candidate will play a key role in enhancing patient experience and ensuring smooth communication.</p><p><b>Key Responsibilities:</b></p><ul><li>Handle inbound and outbound calls in a professional manner.</li><li>Schedule, reschedule, and confirm patient appointments.</li><li>Respond to patient inquiries and provide accurate information about services.</li><li>Follow up with patients to ensure satisfaction and continuity of care.</li><li>Maintain and update patient records using <b>CRM systems</b>.</li><li>Handle complaints and resolve issues efficiently.</li><li>Coordinate with medical and administrative teams.</li><li>Ensure confidentiality of patient information at all times.</li></ul><p><b>Requirements:</b></p><ul><li>Fluency in <b>Arabic and English</b> (spoken and written) is mandatory.</li><li>Minimum <b>1+ year experience</b> in a call center role within <b>UAE clinics or hospitals</b>.</li><li>Hands-on experience with <b>CRM systems</b>.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work under pressure and manage high call volumes.</li><li>Strong organizational and time management skills.</li></ul><p><b>Benefits:</b></p><ul><li>Competitive salary package.</li><li>Professional work environment.</li><li>Career growth opportunities.</li></ul><p>نوع الوظيفة: دوام كامل</p><p>الراتب المدفوع: AED٢٬٥٠٠٫٠٠&nbsp;لكل شهر</p><p>التعليم:</p><ul><li>دبلوم (مطلوب)</li></ul><p>الخبرة:</p><ul><li>Healthcare Sector: سنة واحدة (مطلوب)</li></ul><p>اللغة:</p><ul><li>Fluency in Arabic and English (مطلوب)</li></ul><p>موقع العمل: بشكل شخصي</p>

Call Center Agent (Healthcare Sector)

Duke Health

<div><p>At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.</p><p></p><p><b><br>
About Duke Primary Care</b></p><p></p><p><br>
Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.</p>
<p><b>Duke Nursing Highlights:</b></p><p><br>
</p><ul><li>Duke University Health System is designated as a Magnet organization</li><li>
Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses.</li>
<li>Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.</li>
<li>Duke University Health System has 6000 + registered nurses</li>
<li>Quality of Life: Living in the Triangle!</li>
<li>Relocation Assistance (based on eligibility)</li></ul><br>
<br>
<p></p><div><b>Registered Nurse (RN) - Patient Engagement Center, MyChart Department</b></div><div><br>
</div><div>Duke University Health System seeks to hire an experienced Registered Nurse who will embrace our mission of <b><i>Advancing Health Together.</i></b></div><div></div><div><b><br>
The MyChart Department</b> supports the delivery of high-quality, patient-centered care by managing and optimizing the My Duke Health portal, a secure electronic medical record system. This department ensures patients have seamless access to their health information, appointment scheduling, video visits, billing, and non-urgent medical services. Through collaboration with clinical teams and the use of digital tools, the department enhances communication, streamlines workflows, and promotes patient engagement across the continuum of care.</div><div></div><div><b><br>
Location:</b> 14 Moore Drive Research Triangle Park, NC 27709</div><ul><li>This position can be remote after the 90-day probationary period if metrics are completed successfully.</li></ul><div></div><div><b><br>
Hours:</b> 8am &ndash; 5pm</div><div></div><div><b><br>
What you will do:</b></div><div>
As a <b>Clinical Nurse</b> in Duke University Health System, you will plan and provide professional nursing care for patients in accordance with the medical and nursing plans of care and established policies and procedures. Provide nursing services to patients and families in accordance with the scope of the RN as defined by the North Carolina Board of Nursing.</div><ul><li>
Plan, provide, supervise and document professional nursing care utilizing the nursing process for patients in accordance with physician orders and established policies and procedures. Use professional nursing judgment to individualize the plan of care based on assessment of the patient's baseline needs and response to care.</li><li>
Delegate tasks and supervise the activities of other licensed and unlicensed care providers.</li><li>
Assist other nursing personnel in the delivery of nursing care and act as team leader or charge nurse for a group of patients or an entire unit as assigned.</li><li>
Monitor and initiate corrective action to maintain the environment of care including equipment and material resources.</li><li>
Participate in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings.</li><li>
Act as preceptor and support the development of other staff and formal learners.</li><li>
Participate in the identification of clinical or operational performance improvement opportunities and in performance improvement activities.</li><li>
Perform other related duties incidental to the work described herein.</li></ul><div></div><div><b><br>
What you will need:
</b></div><div><b>Education</b></div><ul><li>
Work requires graduation from an accredited BSN program.</li><li>
Graduation from an accredited Bachelor&rsquo;s Degree in Nursing (or higher), Associate's Degree in Nursing or Nursing Diploma program is required.</li><li>
All registered nurses without a Bachelor's degree in Nursing (or higher) will be required to enroll in an appropriate BSN program within two years of their start date and to complete the program within five years of their start date</li><li>
Exception: Registered nurses hired between July 1, 2014 and April 11, 2021 without a Bachelor's degree in Nursing (or higher) are encouraged to enroll in an appropriate BSN program within two years of their start date but must complete the program within five years of their start date. Registered nurses hired before July 1, 2014 are not required to enroll in a BSN program to remain in this job classification.</li></ul><div></div><div><b><br>
Experience</b></div><ul><li>
Twelve months of appropriate clinical experience is required.</li></ul><div><br>
</div><div><b>Degrees, Licensure, and/or Certification</b></div><ul><li>
Must have current or compact RN licensure in the state of North Carolina. BLS required.</li></ul><div></div><div><b><br>
Knowledge, Skills, and Abilities</b></div><ul><li>
Knowledge of scope of the registered nurse, licensed practical nurse and unlicensed staff</li><li>
Knowledge of and appropriate application of the nursing process</li><li>
Knowledge of professional theory, practice and procedure</li><li>
Ability to assess nursing needs of acute and chronically ill patients and their families</li><li>
Ability to independently seek out resources and work collaboratively</li><li>
Ability to establish and maintain effective working relationships</li><li>
Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others</li><li>
Ability to teach patients and families in accordance with the nursing plan of care</li><li>
Ability to use sensory and cognitive functions to process and prioritize information, treatment, and follow-up</li><li>
Ability to use fine motor skills</li><li>
Competent in BLS and/or other specialized life support requirements designated by work area</li><li>
Ability to record activities, document assessments, plan of care, interventions, evaluation and re-evaluation of patient status</li><li>
Ability to use computer and learn new software programs</li><li>
Able to document and communicate pertinent information using computer and/or paper documentation tools</li><li>
Ability to navigate the entity to provide clinical care for patients</li><li>
Ability to withstand prolonged standing and walking.</li><li>
Ability to remain focused and organized</li><li>
Working knowledge of procedures and techniques involved in administering routine and special treatments to patients</li><li>
Working knowledge of infection control procedures and safety precautions</li><li>
Working knowledge and completion of appropriate The Joint Commission (TJC) and other regulatory requirements</li><li>
Pre-employment Physical Capacity Testing Required</li></ul><div></div><div><b><br>
Distinguishing Characteristics of this Level</b></div><ul><li>
N/A</li></ul><br>
<br>
<div><p>Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.<br>
</p><br>
<br>
<div><p>Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas&mdash;an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.<br>
</p><br>
<div><b>Essential Physical Job Functions:</b>
</div><div><p>Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.</p></div></div></div></div>

Registered Nurse (CNII) - Patient Engagement Center, MyChart Department

Defnico Health & Travel

<p>We are a health tourism and medical services company seeking a <b>female Call Center Specialist</b> to join our team. The successful candidate will manage patient communication in the fields of <b>Medical Aesthetics, Gynecology, and IVF (In Vitro Fertilization)</b>.</p><p><b>Job Description:</b></p><ul><li>Communicate with domestic and international patients via phone and WhatsApp</li><li>Provide accurate and clear preliminary information about medical aesthetic and gynecological procedures</li><li>Analyze patient needs and direct them to the relevant departments</li><li>Coordinate appointment scheduling and treatment processes</li><li>Maintain accurate and complete patient records in the CRM system</li><li>Follow up with patients with a strong focus on sales and conversion</li></ul><p><b>Qualifications:</b></p><ul><li>Bachelor&rsquo;s degree (preferably in Health Management, Nursing, Communication, Business Administration, or related fields)</li><li>Basic knowledge of medical aesthetics and/or gynecology</li><li>Experience in health tourism or private healthcare institutions is a plus</li><li>Strong verbal and written communication skills</li><li>Proficiency in English (additional languages are an advantage)</li><li>Strong persuasion skills with a sales-oriented mindset</li></ul><p><b>What We Offer:</b></p><ul><li>Fixed salary + Meal allowance + Performance-based bonus system</li><li>Dynamic and professional working environment</li><li>Team player with a results-driven approach</li></ul><p>İş T&uuml;r&uuml;: Tam zamanlı</p><p>Maaş: 40.000,00TRY - 80.000,00TRY aylık</p><p>Work Location: Hybrid remote in Mecidiyek&ouml;y</p>

Call Center Specialist (Female) – Health Tourism & Medical Services

Emanate Health

<div><div>West Covina, California
</div><div>Job Title Call Center Scheduler - Family Medicine - Full Time - Days - 8hr West Covina</div>
<div>Company Name Emanate Health
</div><div>Employment Type Full Time
</div><div>Location West Covina, California
</div><div>Job ID R0013944</div>
<div>Date posted 04/09/2026</div>
<div>Campus/Location Family Medicine &amp; Diabetes Education - West Covina
</div><div><p>Note: Please read the complete description below before applying for this job.</p>
<h1 class="jobSectionHeader">Current Emanate Health Employees - Please log into your Workday account to apply</h1><p>
Everyone at Emanate Health plays a vital role in the care we deliver. No matter what department you belong to, the work you do at Emanate Health affects lives. When you join Emanate Health, you become part of a team that works together to strengthen our communities and grow as individuals.</p><p>
On Glassdoor's list of &quot;Best Places to Work&quot; in 2021, Emanate Health was named the #1 ranked health care system in the United States, and the #19 ranked company in the country.</p><p>
Job Summary<br>
To provide scheduling appointments at the appropriate clinics. This position also provides documentation support,<br>
communications enhancements and other support activities in maintaining the coordination of patient care.</p><p>
Job Requirements</p><p>
a. Minimum Education Requirement :<br>
High School Diploma or equivalent preferred. Bilingual in Spanish preferred.</p><p>
b. Minimum Experience Requirement :<br>
Minimum of one year experience with a multi-line telephone system. Customer service skills required for responding<br>
appropriately to patients, families, physicians and agency staff. Ability to transcribe and relay accurate messages on a timely<br>
basis. Knowledge of grammar usage, punctuation and style. Computer skills required. Clinic experience preferred. Medical<br>
terminology preferred. Excellent customer service skills required.</p><p>
c. Minimum License Requirement :</p><p>
Delivering world-class health care one patient at a time.</p><p>
Pay Range:</p>
$21.00 - $31.50</div></div><p></p>

Call Center Scheduler - Family Medicine - Full Time - Days - 8hr West Covina West Covina, California

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