call center nurse

Valeris

<div><div>Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris&trade; revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com.</div>
<div></div><div>When you join the team as a Nurse Supervisor, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication. You will provide leadership to a team who will compassionately deliver an exceptional experience to many patients per day always remembering that every prescription or document belongs to a real person who is looking for thorough and efficient management of their records. You'll adjust your approach to their needs by communicating clearly, focusing on the accuracy of the details of their medical records and your mastery of the program requirements, and ensuring their prescriptions or cases are handled timely.</div>
<div></div><div>Key Responsibilities:</div>
<ul><li>Daily program operational management</li>
</ul><ul><li>Ensures contracted Service Level Agreement adherence</li>
<li>Responsible for the implementation and on-going management of client specific business rules</li>
<li>Proactively communicates to team daily to ensure engagement and alignment to daily program operations and goals</li>
</ul><ul><li>Team hiring, development and training</li>
</ul><ul><li>Ensures daily program staffing levels are consistent with daily program needs</li>
<li>Ensure that direct reports receive the training needed to be proficient in their roles</li>
<li>Works proactively with Human Resources to develop a steady pipeline of potential candidates as needed to meet current and future program needs</li>
<li>Provides consistent, timely coaching and development for direct reports for a functional area</li>
</ul><ul><li>Reporting of Adverse Events/ Product Complaint inquiries received in accordance with SOP and good manufacturer practice</li>
<li>Utilize Valeris&rsquo; values as the driving force behind the team&rsquo;s success</li>
<li>On time adherence to training deadlines for all corporate policies and procedures</li>
<li>Ensure all SOPs are followed with consistency</li>
<li>Perform additional tasks or projects as assigned</li>
</ul><div>Qualifications:</div>
<ul><li>Licensed Registered Nurse</li>
<li>2-3 years of nursing experience with relevant disease state experience preferred.</li>
<li>Nurse line triage, Call Center Utilization Management, Call Center Case Management a plus.</li>
<li>Case management or Clinical Trial Nurse experience, a plus.</li>
<li>Bachelor&rsquo;s degree or higher strongly preferred</li>
<li>Previous personnel/team management experience</li>
<li>Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with manufacturers is a plus</li>
<li>Previous experience leading customer service teams is a plus</li>
</ul><div><div><b>Physical Demands &amp; Work Environment</b></div>
<ul><li>While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.</li>
<li>Although very minimal, flexibility to travel as needed is preferred.</li>
<li>This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.</li>
</ul>
<div></div><div><b>Why Work for Valeris?</b></div>
<div>We&rsquo;re committed to supporting the well-being and success of our team members. As part of our organization, full-time employees can expect:</div>
<ul><li>Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs</li>
<li>Additional health support, including telehealth and Employee Assistance Program (EAP) services</li>
<li>Company match on Health Savings Account contributions</li>
<li>Free Basic Life and AD&amp;D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000</li>
<li>Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability</li>
<li>401(k) Retirement Savings Plan with 100% match on the first 5% you contribute, with immediate vesting</li>
<li>Paid Time Off (PTO) and Sick Leave to support work-life balance</li>
<li>Team members receive nine paid holidays plus two floating holidays</li>
<li>Opportunities for advancement in a company that supports personal and professional growth</li>
<li>A challenging, stimulating work environment that encourages new ideas</li>
<li>Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace</li>
<li>A mission-driven, inclusive culture where your work makes a meaningful impact</li>
</ul>
<div></div><div>Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.</div>
<div></div><div><b>Our Commitment to Equal Opportunity</b></div>
<div>At Valeris, we don&rsquo;t just accept difference &ndash; we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. Valeris is proud to be an equal opportunity employer.</div>
</div><div></div><div><h3 class="jobSectionHeader"><b>Important Notice</b></h3>
<p>Due to an increase in hiring scams, please be aware that if you are selected to move forward in our hiring process, a member of our Talent Acquisition team will contact you directly using an official @pharmacord.com and/or @valeris.com, @echo.newtonsoftware.com email address regarding next steps in our interview process.</p>
<h3 class="jobSectionHeader"><b>Please Note:</b></h3>
<ul><li>PharmaCord will never use Microsoft Teams to reach out to candidates for interview scheduling. However, video interviews are typically conducted via Microsoft Teams. Official meeting links will always be sent from an @valeris.com, @pharmacord.com or @echo.newtonsoftware.com email address, or through our scheduling platform, Calendly.</li>
<li>We will never request your bank account information at any stage of the hiring process.</li>
<li>We will never send a check (electronic or physical) to purchase home office equipment.</li>
</ul>
<p>If you receive any suspicious communication regarding employment with PharmaCord, please report it to our Talent Acquisition team immediately at careers@pharmacord.com</p>
<div>#INDSUP</div></div></div>

Nurse Supervisor

Dr Firas Dental & Orthodontic Center

<p><b>Job Overview</b></p><p>Dr. Firas Dental &amp; Orthodontic Center is currently looking for a <b>professional and customer-focused Call Center Agent</b> to join our team in Abu Dhabi. The successful candidate will handle <b>patient communications, appointment scheduling, and inquiries</b>, ensuring excellent service and efficient coordination across clinic branches.</p><p>This role plays a key part in <b>enhancing patient experience, supporting clinic operations, and maintaining professional communication standards</b> within the organization.</p><p><b>Key Responsibilities</b></p><p><b>Patient Communication &amp; Appointment Handling</b></p><ul><li>Answer incoming patient calls professionally and efficiently.</li><li>Schedule, reschedule, and confirm patient appointments.</li><li>Conduct appointment reminder calls to reduce no-shows.</li><li>Provide information about clinic services, doctor availability, and operating hours.</li><li>Escalate patient complaints or concerns to supervisors when necessary.</li></ul><p><b>System &amp; Patient Data Management</b></p><ul><li>Accurately update patient records in the clinic management system.</li><li>Document call outcomes, cancellations, and feedback.</li><li>Maintain strict confidentiality of patient information.</li></ul><p><b>Insurance &amp; Coordination Support</b></p><ul><li>Coordinate with the insurance department regarding patient eligibility and approvals.</li><li>Collect patient insurance information prior to appointments.</li><li>Direct billing or coverage inquiries to the appropriate department.</li></ul><p><b>Interdepartmental Coordination</b></p><ul><li>Communicate with reception teams, nurses, and doctors regarding appointment schedules.</li><li>Notify relevant departments regarding cancellations or patient delays.</li><li>Support branch operations during busy clinic hours.</li></ul><p><b>Service Quality &amp; Compliance</b></p><ul><li>Maintain professional telephone etiquette at all times.</li><li>Follow clinic SOPs, service standards, and quality guidelines.</li><li>Meet KPIs related to call handling, appointment conversion, and patient satisfaction.</li><li>Comply with UAE healthcare regulations and data protection policies.</li></ul><p><b>Requirements</b></p><p><b>Education</b></p><ul><li>High School Diploma or equivalent (required)</li><li>Bachelor&rsquo;s degree is an advantage</li></ul><p><b>Experience</b></p><ul><li>Minimum <b>2 years experience as a Call Center Agent, Receptionist, or Customer Service Representative</b></li><li>Experience in <b>healthcare or dental facilities is preferred</b></li></ul><p>Skills</p><ul><li><b>Fluent in Arabic and English (required)</b></li><li>Strong communication and listening skills</li><li>Experience using patient management systems or EMR</li><li>Good telephone handling skills</li><li>Knowledge of <b>Dok32 system</b> is an advantage</li></ul><p><b>Preferred Skills</b></p><ul><li>Experience working in a <b>dental or medical facility</b></li><li>Ability to handle multiple tasks in a fast-paced environment</li><li>Strong organization and time management skills</li><li>Compassionate and patient-focused communication style</li></ul><p><i><b>Why Join Us?</b></i></p><p>At <b>Dr. Firas Dental &amp; Orthodontic Center</b>, we are committed to delivering <b>high-quality dental care and exceptional patient service</b>. Our team values professionalism, teamwork, and continuous improvement in delivering outstanding healthcare experiences.</p><p>Job Type: Full-time</p><p>Ability to commute/relocate:</p><ul><li>Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>

Call Center Agent – Dental Facility

Bedford Stuyvesant Family Health Center

The Bedford-Stuyvesant Family Health Center (BSFHC) is a Federally Qualified Health Center (FQHC) that serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Our mission is to provide the most professional, courteous and highest quality health care, with dignity, to those we serve, especially the undeserved population, without regard for ability to pay.
<br><br>
We are seeking Call Center Agent to join our team! Applicants must have strong interpersonal skills and a focus on quality patient care. Ideal candidates should be reliable, energetic, self-motivated, warm, upbeat and well-spoken. Candidates must have the ability to handle difficult situations with a smile, be able to give our patients the care and attention they deserve, be an energetic team player and be able to communicate effectively and multi-task. This role will be primarily working in the call center; however, the team members will be cross trained to work at the front desk if needed.
<br><br>
<b>What you'll do:</b><br>
Be the helpful guide who serves as initial point of contact through our call center to register all new patients and direct current patients - utilizing skills of tact, compassion, and confidentiality in a professional manner. This position plays a key role in the efficient and effective clinical and administrative operations of the practice.
<br><br>
Previous healthcare experience, including proficiency with EMR systems, required
<br><br>
<b>Responsibilities/Duties:</b><br>
<ul>
<li>Manage high volume calls from patients requiring scheduling of appointments/rescheduling of appointments and provide / gather information needed to the right designated individuals.</li>
<li>Strive for first call resolution, working to resolve member and provider issues as the point of contact. Transfer of calls ensuring patients are connected to the department/individual before releasing calls.</li>
<li>Utilize dual monitors and leverage computer-based resources to find answers to customer questions</li>
<li>Detail and gather information/notes taker to provide and relay message to the department/designated individual.</li>
<li>Creates, updates, and accesses confidential patients' data in EMR with a high level of confidentiality and accuracy.</li>
<li>Facilitates the appointment process by gathering necessary demographic, referral source and clinical information, ensuring complete and accurate documentation.</li>
<li>Observes telephone flow; offering or requesting assistance as needed.</li>
<li>Communicates with all departments effectively and efficiently to minimize wait times while providing high quality customer service.</li>
<li>All other duties as assigned by the manager.</li>
</ul>
<b>Who you are:</b><br>
<ul>
<li>A great communicator with a friendly, professional phone presence.</li>
<li>Detail-oriented and organized — ability to handle multiple calls and tasks with ease.</li>
<li>A team player who thrives in a supportive, fast-paced environment.</li>
<li>Previous experience with call centers and healthcare services a plus.</li>
<li>Experience with electronic medical records (EMR/EHR) preferred.</li>
<li>High School Diploma or Equivalent required</li>
</ul>
<b>Hourly rate:</b> $20 per hour
<br><br>
<b>Benefits Overview:</b> We offer attractive compensation with comprehensive benefits including: Medical, Dental, Vision, 401k Retirement Plan with discretionary Match, Free Life Insurance and Long-Term Disability, Transportation Plan, Generous Paid Vacations and Holidays.
<br><br>
BSFHC IS AN EQUAL OPPORTUNITY EMPLOYER

Call Center Agent - Healthcare

Concord Hospital

<div><div><div>Summary</div></div><div><div><div><div><div>
Under the general supervision of the Call Center Manager or the Assistant Manager, the Call Center Agent performs a variety of call center tasks such as scheduling appointments, updating insurance information, and assisting patients with medication refills. The Call Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service.</div><div>
Education</div><div>
High School degree or General Educational Development equivalency required; demonstrated customer service ability to interact with the public, staff and patients preferred.</div><div>
Certification, Registration &amp; Licensure</div><div>
None required.</div><div>
Experience</div><ul><li><div>
Excellent communication skills</div></li><li><div>
Ability to problem solve</div></li><li><div>
Demonstrates accuracy and attention to detail</div></li><li><div>
Ability to thrive in a self-directed, work environment</div></li><li><div>
Ability to handle a high call volume environment while maintaining professionalism and high performance</div></li><li><div>
Strong computer and keyboard skills required (Words per minute will be asked upon interview)</div></li><li><div>
Knowledge of medical office and hospital operations a plus</div></li><li><div>
Familiarity with medical terminology a plus</div></li></ul><div>
Responsibilities</div><ul><li><div>
Answer incoming calls and triage appropriately</div></li><li><div>
Schedule appointment in the electronic medical record</div></li><li><div>
Contributes to individual and team goals by maintaining: 11.7 calls per hour, 5% or below daily abandonment rate and answering calls on average in 2 minutes or less.</div></li><li><div>
Schedules, confirms or reschedules patient appointments. Promotes Patient Portal enrollment.</div></li><li><div>
Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.</div></li><li><div>
Obtains and verifies insurance and demographic information. Reconciles work lists and reports.</div></li><li><div>
Facilitates patient care between primary, specialty, and ancillary services.</div></li><li><div>
Supports a culture of &ldquo;yes&rdquo; In support of a patient centered medical home.</div></li><li><div>
Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities.</div></li><li><div>
Performs other duties as assigned.</div></li></ul></div></div></div></div><div>
Concord Hospital is an Equal Employment Opportunity employer. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status.</div><div><div>
Know Your Rights: Workplace Discrimination is Illegal</div></div><div>
Applicants to and employees of this company are protected under federal law from discrimination on several bases. Follow the link above to find out more.</div><div>
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, you may contact Human Resources at 603-230-7269.</div><div>
The physical demands and characteristics of the work environment described here are representative of those that will be encountered by an employee to successfully perform the essential functions of this job.</div><div>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</div><div>
The Dictionary of Occupational Titles Material Handling Classification is LIGHT. The employee must regularly lift, carry or push/pull less than 10 pounds, frequently lift, carry or push/pull up to 10 pounds, and occasionally lift, carry or push/pull up to 20 pounds.</div><div>
While performing the duties of this job, the employee is regularly required to do fine motor, do repetitive motion, hear, reach, sit, and speak. The employee is frequently required to bend, and walk. The employee is occasionally required to kneel, squat, and stand.</div><div>
Specific vision abilities required by this job include color vision, depth perception, far vision, near vision, and peripheral vision.</div><div>
The employee is occasionally exposed to airborne pathogens.</div><div>
The noise level in the work environment is usually moderate.</div></div>

Call Center Agent | Patient Contact Center| Full Time | Days

Gainwell Technologies

<div>
 Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You&rsquo;ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
 <br/>
 <br/>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 The
 <strong>
  Healthcare Call Center Agent
 </strong>
 is responsible for providing exceptional customer service to members, providers, and other stakeholders by handling inbound and outbound calls. This role involves researching claims, verifying insurance, resolving inquiries, and ensuring compliance with healthcare regulations. The ideal candidate is empathetic, detail-oriented, and committed to delivering a positive patient experience.
 <br/>
 <br/>
 <strong>
  Your role in our mission
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Answer incoming calls promptly and professionally, addressing member inquiries, and make outbound calls as needed. Ability to remain calm and professional in high pressure situations.
  </li>
  <li>
   Accurately document all interactions in the system, ensuring records are updated and complete.
  </li>
  <li>
   Maintain confidentiality and comply with HIPAA and other healthcare regulations.
  </li>
  <li>
   Escalate complex issues to supervisors or appropriate departments when necessary.
  </li>
  <li>
   Meet or exceed performance metrics including call quality, handle time, and customer satisfaction.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We're Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma or equivalent required; associate degree or healthcare certification preferred.
  </li>
  <li>
   1+ year of experience in a call center or customer service role, preferably in a healthcare setting.
  </li>
  <li>
   Strong communication and active listening skills, ability to speak, read and write proficient English. Bilingual is a plus.
  </li>
  <li>
   Ability to multitask and navigate multiple systems simultaneously and proficiency in Microsoft office and call center software.
  </li>
  <li>
   Familiarity with medical terminology and insurance processes is a plus.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Should Expect In This Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Position is 100% remote
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  This posting is intended for pipelining. We will accept applications on an ongoing basis.
  <br/>
  <br/>
 </strong>
 The pay range for this position is $35,000 - $50,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You&rsquo;ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
 <br/>
 <br/>
 We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You&rsquo;ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
 <br/>
 <br/>
 <em>
  Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
 </em>
</div>


Call Center Agent - Healthcare - Remote US

Atrium Health

<div>
 <strong>
  Department
  <br/>
  <br/>
 </strong>
 37205 Lexington Medical Center - Pain Management: Medical Park
 <br/>
 <br/>
 <strong>
  Status
  <br/>
  <br/>
 </strong>
 Full time
 <br/>
 <br/>
 <strong>
  Benefits Eligible
  <br/>
  <br/>
 </strong>
 Yes
 <br/>
 <br/>
 <strong>
  Hours Per Week
  <br/>
  <br/>
 </strong>
 40
 <br/>
 <br/>
 <strong>
  Schedule Details/Additional Information
  <br/>
  <br/>
 </strong>
 Monday-Friday 8-5
 <br/>
 <br/>
 <strong>
  Pay Range
  <br/>
  <br/>
 </strong>
 $35.50 - $53.25
 <br/>
 <br/>
 <strong>
  Education/Experience
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Graduation from an accredited School of Nursing with two years of acute care experience required. BSN preferred.
  </li>
  <li>
   Prefer acute care experience within the last 10 years.
  </li>
  <li>
   Previous experience in Telephone Triage and with Health Insurance and Managed Care concepts preferred.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  LICENSURE, CERTIFICATION, And/or REGISTRATION
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Current license as a Registered Nurse (RN) in the State of applicable state and Basic Cardiac Life Support (BCLS) certification required.
  </li>
  <li>
   Licensure in other states as required by law or client contract.
  </li>
  <li>
   Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS) or Pediatric Emergency Assessment, Recognition and Stabilization (PEARS) may be required within one year in select areas.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Essential Functions
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provides patient/family centered care, acting as partner and adviser assists and supports patients and families to manage optimally their health care, respecting their culture and values, individual needs, health goals and treatment preferences.
  </li>
  <li>
   Applies critical reasoning and astute clinical judgment in order to expedite appropriate care and treatment, especially given that the patient may present with complex problems or potentially life threatening conditions that the nurse will assess through use of telecommunication technologies i.e. telephone, fax, email, internet, or patient portal technology.
  </li>
  <li>
   Ensures proper scheduling and follow up on test results for providers. Uses active listening skills, approved protocols, and evidence based practice in explaining test results and medications to patients.
  </li>
  <li>
   Applies the provisions of the American Nurses Association Code of Ethics for Nurses to professional obligations and for the patients entrusted to their care.
  </li>
  <li>
   Participates in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings. Demonstrates the ability to function in a professional setting through active participation in a professional practice model. Includes participating in shared governance, adherence to standards of care, participation in peer review and professional development promoting leadership and clinical excellence, effective team skills, autonomous practice and acknowledgment of accountability for actions and critical thinking. Pursues lifelong learning that updates and expands clinical, organizational, professional roles and responsibilities.
  </li>
  <li>
   Focuses on patient safety and the quality of nursing care by applying appropriate nursing interventions, such as identifying and clarifying patient needs, conducting health education, promoting patient advocacy, coordinating nursing and other health services, assisting the patient to navigate the health care system, and evaluating patient outcomes.
  </li>
  <li>
   Maintains knowledge of care teams for coordination of patient care, self-management, population management and communication skill.
  </li>
  <li>
   Adapts personal communication style to meet the needs of the patient in diverse personal, professional, cultural, and socio-economic backgrounds.
  </li>
  <li>
   Demonstrates exceptional assessment, critical thinking, and customer service skills.
  </li>
  <li>
   Performs other related duties incidental to the work described herein.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills/Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Ability to assess nursing needs of acute and chronically ill patients through technology methods
  </li>
  <li>
   Ability to seek out resources independently and work collaboratively
  </li>
  <li>
   Ability to establish and maintain effective working relationships
  </li>
  <li>
   Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others
  </li>
  <li>
   Ability to teach patients and families in accordance with the nursing plan of care Ability to use the computer and learn new software programs
  </li>
  <li>
   Ability to document and communicate pertinent information using computer and/or paper documentation tools
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Commitment To You
  <br/>
  <br/>
 </strong>
 Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more &ndash; so you can live fully at and away from work, including:
 <br/>
 <br/>
 <strong>
  Compensation
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
  </li>
  <li>
   Premium pay such as shift, on call, and more based on a teammate's job
  </li>
  <li>
   Incentive pay for select positions
  </li>
  <li>
   Opportunity for annual increases based on performance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits And More
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Paid Time Off programs
  </li>
  <li>
   Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
  </li>
  <li>
   Flexible Spending Accounts for eligible health care and dependent care expenses
  </li>
  <li>
   Family benefits such as adoption assistance and paid parental leave
  </li>
  <li>
   Defined contribution retirement plans with employer match and other financial wellness programs
  </li>
  <li>
   Educational Assistance Program
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Advocate Health
  <br/>
  <br/>
 </strong>
 Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation&rsquo;s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.
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 Independently plans and provides professional nursing care for patients within a specific population and in accordance with the medical and nursing plans of care and established policies and procedures. Delivers, manages, and coordinates care and services via telecommunications technology within the domain of Ambulatory Care Nursing. Provides nursing services to patients and families in accordance with the scope of the RN as defined by the applicable state Board of Nursing. Directs and leads other assigned team members and collaborates with multidisciplinary team members to provide age/developmentally appropriate care in accordance with nursing standards of care and practice.
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Telephone Nurse Triage, Pain Services, Full-Time

UAB Medicine

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  Position Description
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 Schedule: Monday-Friday 8am-5pm
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 Location: Support Services, Avondale Business Center
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 Benefits include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.
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 The RN-Clinic/Call Center is responsible for provision and management of patient care in a clinical area for specific age and patient populations. The RN-Clinic/Call Center delivers care to patients utilizing the nursing process of assessment, planning, intervention, implementation, and evaluation and works within codes of practice and professional guidelines. The RN-Clinic/Call Center is responsible for accurately and efficiently triaging the telephone calls that are received from patients, their caregiver, relatives and other members of the healthcare team. This involves prioritizing patients&rsquo; health problems according to their urgency, educating/advising patients, scheduling appointments and making safe, effective clinical decisions under the direction of the patients&rsquo; physician.
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  Position Requirements
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 EDUCATION AND EXPERIENCE:
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 Required: Degree from an accredited school of professional nursing. A minimum of one year clinical experience. General knowledge of payor-specific or medical specialty billing. Good written and verbal communication skills. Basic computer skills. Must possess excellent Customer Service Skills.
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 Must: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math &amp; bookkeeping skills; (5) possess exceptional telephone &amp; customer service skills; and (5) be knowledgeable of English grammar &amp; punctuation.
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  Preferred
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 LICENSE, CERTIFICATION AND/OR REGISTRATION:
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 Required: Current Alabama RN license.
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 TRAITS &amp; SKILLS: Must be self-directed / self-motivated; must have good communication and interpersonal skills. Must be able to: (1) perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure; (2) accept responsibility for one&rsquo;s own work; (3) work independently; (4) recognize the rights and responsibilities of patient confidentiality; (5) convey empathy and compassion to those experiencing pain, physical or emotional distress and/or grief; (6) relate to others in a manner which creates a sense of teamwork and cooperation; (7) communicate effectively with people from every socioeconomic, cultural and educational background; (8) exhibit flexibility and cope effectively in an ever-changing, fast-paced healthcare environment; (9) perform effectively when confronted with emergency, critical, unusual or dangerous situations; (10) demonstrate the quality work ethic of doing the right thing the right way; and (11) maintain a customer focus and strive to satisfy the customer's perceived needs.
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 UA Health Services Foundation (UAHSF) is proud to be an AA/EOE/M/F/Vet/Disabled employer.
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RN-Clinic Nurse/Call Center - Support Services

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