call center operations manager

TTEC

<div>
 
 Operations Manager
 
 
 - Call Center &ndash; Cairo
 
 
 
 At TTEC, we&rsquo;re all about the Human Experience. Elevated. As a Service Delivery Manager Cairo, Egypt you&rsquo;ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.
 
 
 
 What You&rsquo;ll Be Doing
 
 
 
 Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to work closely with an iconic brand? In this role, you&rsquo;ll support and motivate your team to make sure they&rsquo;re on track to meet client and business goals.
 
 
 You&rsquo;ll have responsibility for the operational direction and financial performance of the business
 
 
 You&rsquo;ll manage, inspire, and motivate a number of junior managers to ensure operational excellence, service improvement and process refinement is realized, driving effective operating models to maximize revenue and performance.
 
 
 You&rsquo;ll report to the Senior Operations Manager. We&rsquo;re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
 
 
 
 Your Accountabilities And Activities Will Include
 
 
 
 Supporting the Senior Operations Manager in defining the Operational strategy to ensure the long-term development and success of the business
 
 
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 Responsibility for the direct management and development of the junior management team
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 Responsibility for the development of the operational talent pool by optimizing the skills of the existing team via effective succession planning to ensure key roles are filled and individual talent is recognized.
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 The continuous identification and implementation of operational best practice and proactive solutions through interaction with the wider TTEC digital and TTEC Engage teams.
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 Supporting the introduction of new business, ensuring long term success and maximum revenue generation for TTEC.
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 Contributing to the operational elements for new bids and new services
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 Responsibility and accountability for the operational performance of the Client Area(s) and for exceeding targets of all required metrics and Key Performance Indicators.
 
 
 
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 Responsibility to create an environment in which employees consider themselves as stakeholders.
 
 
 Effective Stakeholder management and client relationship building to ensure seamless partnership with the client(s) and build trust in our business.
 
 
 To over-see the forecasting, planning and real time delivery of our man-power &ndash; to meet client volume and profiles.
 
 
 Working with the Recruitment and Learning and Development teams to define specific recruitment and training needs.
 
 
 
 What You Bring To The Role
 
 
 
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 A minimum 4 year call center management or equivalent work experience
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 Continuously promote a performance-driven culture and always work towards reaching for amazing
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 Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasks
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 Consistently mentor and inspire others
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 Customer focused mindset
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 Understanding, interpreting, and manipulating data for reporting
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 You&rsquo;ll have good process and change management experience to aid your delivery of business needs and changing client requirements
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 Strong people and client leadership and stakeholder management
 
 
 
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 What You Can Expect
 
 
 
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 Knowledgeable, encouraging, supporting and present leadership
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 Diverse and community minded organization
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 Career-growth and lots of learning opportunities for aspiring minds
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 And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
 
 
 
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 About TTEC
 
 
 
 Our business is about making customers happy. That&rsquo;s all we do. Since 1982, we&rsquo;ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world&rsquo;s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
 
 
 TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
 
 
 
 Primary Location
 
 
 
 EG-Cairo-Cairo
</div>

Call Center Operations Manager

Raya CX

<div>
 
 What will you do?
 
 
 
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 Provide frequent CSAT-related analysis, including CSAT drivers and end-user feedback, and work on improvement projects for performance metrics (Six Sigma) according to the prioritization approach or red flags.
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 Analyze and provide recommended improvement actions for operational KPIs and results on a periodic basis to ensure information availability across all levels.
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 Study positive and negative trends that determine the effectiveness of operations and their impact on business productivity and profitability.
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 Identify any weaknesses, including drops in Table-F metrics, and work to eliminate them while ensuring proper documentation for action plans.
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 Conduct improvement opportunity analysis to maximize Rayas service offerings and value delivered to clients.
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 Work closely with the Operations Manager and Program Manager to lead and drive improvement projects using structured processes, e.g., Six Sigma.
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 Align with all management levels during unexpected events or potential crises on an ad-hoc basis to ensure timely actions and maintain performance standards.
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 Create timely reports, business scorecards, and results management dashboards on a periodic basis to support decision-making.
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 Provide necessary information as needed to assist in the implementation of new project scopes, including process maps/documents, IVR design, and customer journey mapping.
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 Analyze and measure staff KPIs and results at an individual level periodically to ensure visibility of all required information across levels.
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 Design call center staff KPIs based on client focus, Six Sigma project controls, and red flags.
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 Collaborate with business owners to ensure all activities are benchmarked against Table-F on an ongoing basis, and identify required Table-F metrics based on COPC exhibits for each service type and client requirements according to the SOW.
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 Deliver results on time while meeting agreed quality benchmarks.
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 Ensure staff awareness of and adherence to RCCs Code of Conduct and related internal policies and procedures.
 
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 </ul>
</div>

Senior Analyst ( MIS/Performance Analytics)

Al-Mansour Automotive

<div>
 
 
 Cadillac &ndash; Customer Experience &amp; Network Executive
 
 
 
 
 
 
 The
 
 Customer Experience &amp; Network Executive
 
 supports the execution of customer-centric initiatives across the Cadillac network by contributing to marketing insights, brand storytelling, and operational excellence. The role focuses on supporting a seamless, premium customer experience across all touchpoints while assisting in dealer performance and customer loyalty initiatives.
 
 
 This position combines
 
 hands-on execution
 
 ,
 
 data-driven support
 
 , and
 
 cross-functional coordination
 
 to contribute to customer experience programs, CRM operations, and training activities for both sales and aftersales teams.
 
 
 The executive will support the
 
 monitoring and follow-up of customer experience and CRM processes
 
 , assisting in reviewing the end-to-end customer journey from both customer and dealership perspectives. This includes contributing to the review of key interaction points such as initial inquiries, marketing communications, showroom and digital experiences, and after-sales support and retention activities.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
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 Customer Experience Execution:
 
 Support the implementation of customer experience initiatives to improve satisfaction and loyalty across all customer touchpoints.
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 Network Support:
 
 Assist in monitoring dealership compliance with brand standards to ensure consistent delivery of premium customer experience.
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 Network Expansion Support:
 
 Support activities related to distribution network expansion in line with the overall growth plan.
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 Dealer Coordination:
 
 Coordinate with dealership teams and the Training Academy on training activities, support requests, and performance follow-up.
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 CRM Support:
 
 Assist in operating CRM systems, tracking customer data, and supporting engagement and retention initiatives.
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 Performance Tracking:
 
 Support the analysis of customer feedback, satisfaction scores, and network KPIs to identify improvement areas.
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 Call Center Follow-up:
 
 Assist in monitoring call center performance and follow up on action items with relevant stakeholders.
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 Brand Alignment:
 
 Ensure customer-facing activities are aligned with Cadillac brand values and premium positioning.
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 Cross-functional Collaboration:
 
 Support coordination with marketing teams to integrate customer insights into campaigns, service design, and content.
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 Online-to-Offline Journey:
 
 Support maintaining a seamless Online-to-Offline customer journey across all customer touchpoints.
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 Digital Support:
 
 Assist in customer-facing digital initiatives including website, app, showroom, and workshop systems.
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 Omnichannel Support:
 
 Contribute to omnichannel customer journey governance and continuous improvement initiatives.
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 Qualifications &amp; Experience
 
 
 
 
 
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 1&ndash;3 years of experience
 
 in customer experience, marketing, CRM, customer operations, or a related field.
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 Basic understanding of
 
 customer journey mapping, brand positioning, and CRM tools
 
 .
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 Proven Experience to:
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 Digital and offline marketing campaigns
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 Customer data tracking and reporting
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 Customer feedback analysis and NPS tracking
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 Content coordination and brand messaging
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 Basic analytics tools such as Google Analytics, Power BI, or similar
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 Strong coordination and communication skills.
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 Ability to work cross-functionally with sales, service, marketing, and operations teams.
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</div>

Cadillac – Customer Experience & Network Executive

The Address Investments

<div>
 
 
 Position Summary
 
 
 
 We are seeking a customer-focused and motivated
 
 Call Center Representative
 
 to join our team. In this role, you will handle inbound and/or outbound customer interactions, provide product and service information, resolve issues, and deliver an exceptional customer experience. The ideal candidate is an effective communicator, problem-solver, and team player with a positive attitude.
 
 
 
 
 
 
 Key Responsibilities
 
 
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 Answer incoming calls, emails, or chats in a professional and timely manner
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 Provide accurate information regarding products, services, policies, and procedures
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 Handle customer concerns, complaints, and inquiries with patience and empathy
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 Troubleshoot issues and escalate complex problems to the appropriate department
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 Document all interactions and outcomes in the CRM system
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 Follow call scripts, quality standards, and performance metrics
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 Process orders, payments, and account updates when required
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 Maintain a strong understanding of company offerings and updates
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 Meet or exceed weekly and monthly call goals and customer satisfaction targets
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 Contribute to a positive team environment and support colleagues as needed
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 Qualifications
 
 
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 Previous customer service or call center experience is a plus
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 Strong verbal and written communication skills
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 Active listening skills and the ability to build rapport
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 Ability to multi-task, prioritize, and manage time effectively
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 Comfortable using computers, CRM tools, and phone systems
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 Problem-solving abilities with a customer-first mindset
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 Ability to remain calm under pressure and handle difficult calls
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 Availability for shift work, including evenings or weekends if required
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 What We Offer
 
 
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 Competitive hourly wage or salary
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 Performance bonuses or incentives
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 Comprehensive training and ongoing development
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 Health, dental, and retirement benefits (if applicable)
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 Opportunities for career growth within the company
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 Supportive and engaging team environment
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</div>

Call Center Customer Service Representative

Fresh Call Center

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Distribution Center Manager | MAF Retail | Head Office Egypt
 
 
 
 Role Summary
 
 
 
 The Distribution Center Manager is responsible for all logistical operations for MAF Retail. The role holder is also responsible for using best practices to optimize the Logistic operations and costs by utilizing synergies to satisfy the targeted customer group as per agreed timelines and budget
 
 
 
 ROLE PROFILE
 
 
 
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 Provide inputs on the development of a strategic plan for the DC Operation to help achieve organization objectives
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 Oversee daily warehouse operations to ensure efficient receiving, storage, picking, and dispatching aligned with store and merchandise needs.
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 Oversee the definition of the logistics KPIs and ensure its accuracy and implementation
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 Anticipate the DC Operations storage &amp; preparation required capacity matching the current country strategy evolution
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 Propose solutions and implement actions to ensure security and hygiene of the goods till the reach
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 Propose and manage the application of investments or projects that reinforce productivity and profitability
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 Ensure that logistics operations support merchandise and store needs
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 Propose DC Operations projects and strategies according to the business needs and oversee its proper execution
 
 
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 Requirements
 
 
 
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 Bachelor Degree in Logistics or related field
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 8+ years of experience in warehouse management in retail industry
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 Strong experience in warehouse managment is a MUST
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 Experience in Refrigerated Warehouses
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 Strong people management skills
 
 
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 What We Offer
 
 
 
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 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
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 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
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 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
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</div>

Distribution Center Manager

sonnen Egypt

<div>
 
 Standort
 
 
 
 Cairo, EG
 
 
 
 Stellen-ID
 
 : 4762
 
 
 Join the energy revolution with #teamsonnen!
 
 
 At sonnen, we&rsquo;re driven by a clear goal: creating a future powered by clean, affordable energy for everyone. That&rsquo;s why we make our customers independent &ndash; not only from fossil fuels, but also from rising electricity costs.
 
 
 The key to this independence is our intelligent, all-in-one energy system. It combines solar panels, battery storage, energy tariffs, and wallboxes &ndash; all developed and manufactured in Germany.
 
 
 As the first and only provider in Germany, we also connect thousands of home batteries into one shared network: the sonnenVPP, our industry-leading virtual power plant.
 
 
 In short: every day, we&rsquo;re working to shape the energy future. And we&rsquo;d be thrilled to have you join us!
 
 
 For our location in Cairo, we are looking for an experienced Application Management Engineer to join our team as we establish sonnen&rsquo;s newest office. As a key member of our Application Management Team, you will be responsible for overseeing the deployment and management of critical applications on a global level. Additionally, you will represent sonnen within the local tech community, helping to build and maintain strong relationships.
 
 
 
 What You Will Do To Drive Energy Transition
 
 
 
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 In the role of Application Management Engineer, you will take on a global, operational, and project-related function for the operation and further development of various IT core applications, eg. Jira, Confluence and others, in the areas of project and service management
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 You will be a key contact for the operation of our core applications - from identity and access management, maintenance, update and upgrade topics, to integration projects.
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 As an Application Management Engineer, you will be part of a team that provides competent support to our user base with all kinds of questions and problems.
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 Additionally, you will plan projects together with our IT project and change management teams, define requirements with your technical expertise, and oversee their implementation up to a successful rollout.
 
 
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 What You Will Need On That Journey
 
 
 
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 You have a degree in IT or any related area. Alternatively, you have acquired the necessary fundamentals through several years of practice.
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 You certainly bring a lot of experience in the area of application management and possess a broad understanding of current IT technologies and developments.
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 As an ideal candidate, you can already look back on several years of experience with Atlassian products or have comparable knowledge in the operation of project management or call center solutions.
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 You see yourself as a coach, enabler, and focal point for the applications you manage and always have an open ear for the concerns of your users, which you can translate into concrete requirements and activities.
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 You bring organizational talent and customer orientation and use your experience to make the user experience of the applications you manage a little better every day.
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 You enjoy working with people in a multinational environment that spans from Australia to America and always impress with your open, friendly, and communicative nature.
 
 
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 You feel we are a match? Apply now and help us to shape the energy transition together. We look forward to welcoming you to
 
 #teamsonnen
 
 !
 
 
 
 sonnen - energy is yours!
 
 
 
 
 Stellensegment:
 
 User Experience, Project Manager, Call Center, Change Management, Manager, Technology, Customer Service, Management
</div>

Application Management Engineer (m/f/d)

Explore 449+ Call center operations manager in Cairo Egypt this January. Find roles across top companies and apply now to boost your career.