call center operations manager

Tropical Financial Credit Union

<div>Are you looking for an organization that values your experience? Are you a skilled customer service professional ready to take your career to the next level? If so, keep reading!

Tropical FCU (TFCU) is a Sun-Sentinel Top Workplace EIGHT years in a row. Being part of TFCU will provide you with opportunities to engage by learning, growing, contributing, collaborating, and developing professionally. Join us for a great employee experience focused on engaging employees and members alike.
<ul><li>
Summary: Individuals in the job are responsible for assisting Tropical Financial Credit Union to achieve its purpose of guiding members successfully through the financial marketplace. The Member Engagement Manager will coordinate Member Engagement Center operations and back up other groups as needed, supervise the Member Engagement Supervisors in all aspects of performance and serve as a backup to other members of the Member Engagement Center management team and the (TBD &ndash; Corey&rsquo;s Title). The Member Engagement Manager will also instill and deliver an advocacy philosophy of improving members' financial well-being. The incumbent will ensure that all team members give accurate information about credit union products and services. The Member Engagement manager must be highly knowledgeable in all credit union processes, procedures, services, and products; they will develop the Member Engagement Center team to deliver an exceptional member experience in all areas. They will also assist in leading daily Member Engagement Center operations and are responsible for managing advisors' performance to achieve department objectives and results. They will ensure timely, efficient, and effective service delivery for members. 
Essential Duties and Responsibilities include the following. Other duties may be assigned.</li><li>
Provide service that meets the Service Standards defined by Tropical Financial Credit Union and achieves annual goals established through the Performance Management Process.</li><li>
Meet all performance goals as defined in the individual's performance appraisal.</li><li>
Creates a high performing team through training, motivating, and coaching Member Engagement Advisors on essential skills and knowledge to ensure each team member has the tools they need to succeed at their job. Demonstrates a leadership style that sets the example and is approachable.</li><li>
Ability to quickly pivot between issues and handle multiple priorities throughout the day.</li><li>
Remains current on all policies, procedures, products, promotions, and respective changes and ensures that agents are aware of updates and changes on a timely basis.</li><li>
Understands all facets, features, and benefits of the products and services offered.</li><li>
Provides exceptional service to all internal and external members of TFCU and resolves member issues with a focus on complete member satisfaction.</li><li>
Strong ability to troubleshoot and problem solve using appropriate resources to handle member escalations successfully.</li><li>
Serves as second-tier escalation for member service disputes and issues.</li><li>
Performs as a subject matter expert over multiple areas; operations, numerous software programs, cross-departmental knowledge, etc. Serves as a liaison between departments and branches, assisting them as needed.</li><li>
Successfully performs periodic internal control procedures, audits, and balancing.</li><li>
Maintains appropriate turnaround times for various administrative tasks department-wide.</li><li>
Achieves goals, executes assigned tasks, and manages to budgeted targets.</li><li>
Supervises activities of all Call Center agents. Effectively trains and re-enforces cross-selling strategies to offer credit union products and services to members. Serves as a coach and provides periodic feedback and appropriate documentation to employees and their records within the Call Center.</li><li>
Provides management support to (TBD). Acts as back up (TBD) as needed.</li><li>
Responsible for helping in the monitoring and overseeing of daily operations. Helps manage call center staff, including staffing, hiring, evaluating, and training.</li><li>
Assists (TBD) in strategic planning within the Member Engagement Center, including monitoring, growth, profitability, budgeting, and completing the business plan.</li><li>
Assists in the completion of daily telephone reports and interpretation of the data for employees' reviews. Analyzes data and provides feedback on improving or maintaining service level for individual employees and the entire Call Center.</li><li>
Performs other duties as required with or without accommodation</li></ul> 


We offer Excellent Benefits such as:
<ul><li>
Medical, Rx, Dental, and Vision Insurance</li><li>
Retirement Profit Sharing 401K Plan</li><li>
Accident, Cancer and Hospital Indemnity Plan</li><li>
Prepaid Legal</li><li>
Voluntary Life Insurance</li><li>
Pet Discount Program</li><li>
Paid Time Off/ 11 Paid Holidays</li><li>
Tuition Reimbursement/Student Loan Paydown Program</li><li>
And so much more!</li></ul>
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
<ul><li>
Knowledge of Credit Union products and services preferred</li><li>
Proven organizational skills,</li><li>
Ability to analyze financial data,</li><li>
Motivator, self-starter and team player</li><li>
Exhibit high degree of professionalism and confidentiality in handling and having access to sensitive information.</li><li>
Must have working knowledge of computers, strong clerical skills.</li><li>
Must have practical knowledge of MS Office, Outlook, Excel and Word.</li><li>
Strong analytical and organizational skills.</li><li>
Excellent interpersonal and communication skills.</li><li>
Strong ability to multi-task in a face paced environment.</li><li>
Must possess above average time management, problem-solving and prioritization skills. 
Education and/or Experience</li><li>
Four year degree in business/finance related subject, can substitute professional certifications and work experience for degree. High School Diploma or general education equivalent required.</li><li>
 A minimum of 5 years relevant call center supervision experience required and 5 years financial services (banking or credit union) customer service experience preferred.</li><li>
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to handle or touch. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job may include close vision, and ability to focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul></div>

Call Center and Digital Banking Manager

PSI Services LLC

<div>Title: Candidate Services Training Manager

Location: Onsite-Henderson, NV

Salary: $60K / annually

About PSI

Join Us at PSI - Where You Belong, Grow, and Thrive!

At PSI, we believe that people achieve their best when they feel they truly belong. That&rsquo;s why fairness and opportunity are at the heart of everything we do - not just words, but values deeply embedded in our culture and the full employee experience.

We&rsquo;re proud to foster an environment where everyone is supported to reach their full potential. From your first day through every step of your journey with us, you&rsquo;ll feel the difference in how we work, grow, and succeed together.

What You Can Expect From Us - We know that great work starts with feeling valued. That&rsquo;s why we&rsquo;ve benchmarked all our roles against local market rates and why you&rsquo;ll always see salary details in our job postings. We believe in transparency, and we want you to feel confident that your next move aligns with your expectations.

About the Role

The Candidate Services Training Manager is responsible for end-to-end workforce readiness across the Candidate Services department, encompassing recruiting support, interviewing, onboarding, training, nesting, coaching, documentation governance, and continuous capability development.

This role goes well beyond traditional training delivery. It plays a critical role in interviewing and onboarding new hires, ensuring Day 1 readiness, leading nesting and post-training coaching, and driving ongoing retraining for agents, tenured staff, and leadership. The role also owns the accuracy and sustainability of Call Center Instructions (CCI) and Standard Operating Procedures (SOPs), ensuring alignment with the Candidate Information Bulletin (CIB) and evolving business needs.

The Candidate Services Training Manager partners closely with Call Center Leadership, Recruiting, Quality Assurance, Operations, Global Candidate Services teams, and Engagement committees. This role is part of the call center leadership team and is expected to operate independently with minimal ramp-up.

This is a full-time, onsite role aligned with call center operating hours. Occasional flexibility may be required to support onboarding cycles, training initiatives, or operational needs.

Role Responsibilities

Recruiting, Interviewing &amp; Onboarding
<ul>
<li>Own end-to-end recruiting for Candidate Services, including requisition support, interview facilitation, candidate evaluation, skills assessment, and onboarding readiness, in collaboration with Recruiting and Candidate Services Leadership.</li>
<li>Facilitate and represent the department at onsite and offsite job fairs, hiring events, and recruitment initiatives, as needed.</li>
<li>Lead and support Day 1 training, ensuring new hires are prepared to transition into nesting and production environments.</li>
</ul>
Training, Nesting &amp; Coaching
<ul>
<li>Design, facilitate, and manage end-to-end new hire training programs for Candidate Services.</li>
<li>Own nesting programs, including structured coaching, performance monitoring, and feedback loops for all new hires.</li>
<li>Provide ongoing coaching and retraining for agents at all levels, addressing performance gaps, quality trends, policy changes, and system updates.</li>
<li>Develop and deliver training for new and existing leadership, supporting consistency in expectations, coaching practices, and operational execution.</li>
<li>Design and deliver training in both in-person and virtual/remote environments, ensuring consistent learning outcomes for onsite and work-from-home employees.</li>
</ul>
Content Management &amp; Documentation
<ul>
<li>Maintain and audit Call Center Instructions (CCI) to ensure alignment with the client requirements and expectations.</li>
<li>Create, update, and govern Candidate Services SOPs, job aids, and reference materials, ensuring clarity, accuracy, and accessibility.</li>
<li>Lead training and communication efforts tied to process changes, new programs, system enhancements, or policy updates.</li>
</ul>
Quality, Global &amp; Operational Partnership
<ul>
<li>Partner closely with Quality Assurance to identify trends, root causes, and training or coaching opportunities.</li>
<li>Partner with Global Candidate Services teams to support training efforts, including sharing updated documentation and ensuring consistency in candidate-facing processes across regions.</li>
<li>Design and deliver training for other internal teams as needed to ensure understanding of Candidate Services processes, policies, and workflows.</li>
<li>Serve as a subject matter expert for Candidate Services processes, systems, and workflows.</li>
<li>Partner with Operations and IT to ensure system access and training readiness for new hires and trainees.</li>
</ul>
Engagement &amp; Continuous Improvement
<ul>
<li>Participate as an active member of the Engagement Committee, supporting initiatives that drive morale, retention, and employee experience.</li>
<li>Track training and coaching effectiveness using performance metrics, QA data, and employee feedback.</li>
<li>Continuously refine training materials, methods, and delivery to support scalability, consistency, and long-term success.</li>
<li>Foster a culture of learning, accountability, and professional growth across Candidate Services.</li>
</ul>
Knowledge, Skills and Experience Requirements
<ul>
<li>Bachelor&rsquo;s degree or equivalent experience required.</li>
<li>3&ndash;5 years of demonstrated, hands-on experience in a call center, customer service, or contact center environment.</li>
<li>Proven experience leading training, onboarding, nesting, coaching, and workforce enablement with minimal ramp-up.</li>
<li>Strong understanding of call center operations, performance metrics, and customer experience principles.</li>
<li>Demonstrated experience creating and maintaining SOPs, job aids, and instructional content.</li>
<li>Leadership experience preferred, including experience partnering with managers or serving as part of a call center leadership team.</li>
<li>Ability to influence outcomes and drive alignment without direct authority across teams and stakeholders.</li>
<li>Experience facilitating training in hybrid environments (in-office and remote).</li>
<li>Proficiency in Microsoft Office; experience with LMS or training platforms preferred.</li>
<li>Ability to quickly learn proprietary systems and adapt training accordingly.</li>
<li>Must be eligible to pass a U.S. Department of Defense (DoD) federal background check, as required for program access.</li>
</ul>
Benefits &amp; Culture

Alongside a competitive salary, we offer a comprehensive benefits package designed to support your well-being, your future, and your sense of purpose:
<ul><li>Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions</li>
<li>Generous Time Off: Enhanced paid time off/annual leave policies</li>
<li>Health &amp; Wellbeing Coverage: Medical insurance tailored to your region, plus:</li>
<li><ul><li>US: Dental, vision, life, and short-term disability insurance</li>
<li>UK: Medical cashback plan including dental, vision, and income protection</li>
</ul></li><li>Flexible Spending Accounts (US)</li>
<li>Employee Assistance Program (EAP): Confidential support whenever you need it</li>
<li>Work-Life Balance: We understand life happens outside of work, and we fully support flexibility</li>
<li>Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired</li>
<li>Future Planning: Tools and support to help you grow personally and professionally</li>
<li>Giving Back: Enjoy a Volunteer Day each year and opportunities to support our communities and industry</li>
</ul>
At PSI, we&rsquo;re more than just a workplace - we&rsquo;re a global team driven by shared values and real impact. If you're ready to be part of a company that&rsquo;s committed to your growth and well-being, we&rsquo;d love to hear from you.</div>

Call Center Services Training Manager ($60K)

ProEdge Remodeling

ATTENTION CALL CENTER MANAGER PROFESSIONALS:TAKE YOUR CAREER TO THE NEXT LEVEL - POTENTIAL EARNINGS UP TO $75,000K ++Established in 1961, ProEdge Remodeling has become one of the fastest growing home improvement companies in the New York, New England &amp; Mid-Atlantic regions. Recently recognized by Qualified Remodeler as among the Top 200 Home Improvement Professionals in the country, ProEdge is committed to expanding its service areas without losing sight of our signature local expertise or long-held tradition of providing great customer care.We are also proud to announce that KOHLER&reg; has selected ProEdge Remodeling as their exclusive bath and shower remodeling partner for the New York market.ALL CANDIDATES MUST HAVE AT LEAST 3 YEARS OUTBOUND CALL CENTER EXPERIENCEDue to our tremendous growth and fast-paced environment at our high-volume call center in Windsor, CT, we are only interested in speaking with Call Center Management professionals with a proven track record in an outbound call center setting. You will be interacting by phone with homeowners who have expressed interest in our products:The Call Center Assistant Manager must have:<ul><li>Call Center supervisory experience (required)</li><li>Minimum 3 years of outbound call center experience with a focus on appointment setting</li><li>Excellent telephone and inter personal communication skills</li><li>Strong ability in recruiting, training and developing other call center agents</li><li>Solid organizational abilities</li><li>Positive mental attitude</li><li>Competitive drive</li><li>High energy and motivation level</li><li>Strong will to succeed</li><li>Desire to learn, set and achieve goals</li></ul>We offer:<ul><li>Competitive salary with the best compensation package in the industry</li><li>Performance bonus and incentive plan</li><li>Advancement opportunity</li><li>Full benefits package including health, vision &amp; dental</li><li>PT/FT shift positions available</li><li>Fun team-oriented workplace with special events, outings, contests &amp; more</li></ul>Here at ProEdge Remodeling, we cultivate a team-oriented workplace that fosters mutual purpose, personal development and growth. We offer top income, paid training, 401k, full benefits, performance based rewards, bonuses and more.If you are looking for a long-term sales career where you can achieve your personal and professional goals, we&rsquo;d like to talk to you about joining our team--contact us today!Job Types: Full-time, Part-timePay: $35,000.00 - $75,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul>Ability to Relocate:<ul><li>Windsor, CT 06095: Relocate before starting work (Preferred)</li></ul>Work Location: In person

Call Center Assistant Manager In Windsor, CT

Careers Inc

We are looking for a highly motivated Call Center Manager to oversee the full client lifecycle, ensuring rigorous gathering of case requirements, timely communication, and outstanding customer satisfaction. This role involves managing a client service team, implementing retention strategies, and collaborating with various departments to deliver a seamless, high-quality experience for our clients.RESPONSIBILITIES:<ul><li>Recruit, train, and manage a client service team to ensure efficient, high-quality client interactions.</li><li>Develop and maintain processes to accurately and thoroughly collect case details, documentation, and any relevant information from new and existing clients.</li><li>Proactively design and implement programs to maintain strong client relationships, address concerns, and minimize client attrition.</li><li>Serve as the primary point of contact for clients, ensuring prompt and transparent updates regarding their cases.</li><li>Work closely with intake, litigation, and marketing teams to streamline handoffs and maintain accurate data flow.</li><li>Track and analyze key performance indicators (KPIs) to ensure team productivity, call quality, and patient satisfaction goals are met.</li><li>Leverage CRM tools (Salesforce preferred) to document client interactions, organize case details, and generate performance reports.</li><li>Supervise, motivate, and train call center agents to ensure they meet performance standards and provide exceptional service.</li></ul>REQUIERIMENTS: <ul><li>Bachelor&rsquo;s degree in Business, Management, or related field (or equivalent work experience).</li><li>Minimum of 3+ years of experience in a client-facing or call center environment, with proven leadership responsibilities.</li><li>Experience in the legal industry is a plus but not mandatory.</li><li>Willing to work a 1:00PM-10:00PM schedule. On-site</li><li>Complete fluency in English (verbal and written).</li><li>Proficiency in CRM software (Salesforce preferred) for client and case tracking.</li><li>Solid knowledge of MS Office (Word, Excel, PowerPoint) for daily administrative tasks and data analysis. Familiarity with VoIP phone systems is advantageous.</li><li>Excellent communication, interpersonal, and leadership skills.</li><li>Strong problem-solving abilities and attention to detail.</li><li>Ability to thrive in a fast-paced environment while maintaining high service standards.</li></ul>Job Type: Full-timeWork Location: In person

Call Center Manager

Polestar Plumbing Heating & Cooling

<div>Who We Are:
Polestar Plumbing, Heating &amp; Cooling has proudly served the Kansas City community for over 41 years. As a locally operated company, we specialize in providing trusted plumbing, heating, and cooling solutions with a commitment to excellence. Our goal is simple: to be the best we can for our customers&mdash;delivering honest service, expert guidance, and lasting comfort for every home we visit. At Polestar, your comfort is our priority.
Why Join Us:<ul><li>
$75,000-$100,000 annually (Base plus performance bonuses based on team KPIs)</li><li>
Weekly Pay</li><li>
Ability to work in-office with leadership growth opportunities</li><li>
PTO and Paid Holidays</li><li>
Comprehensive benefits package including matching 401K, Medical, Dental, Vision, Accidental &amp; Critical Illness coverages 
Paid $15,000 Life Insurance and Long-Term Disability coverage</li></ul>
What You'll Be Doing<ul><li>
Lead and manage daily operations of the call center team to ensure exceptional customer service</li><li>
Monitor inbound and outbound call performance, booking rates, and customer satisfaction metrics</li><li>
Coach, train, and develop Customer Service Representatives (CSRs) to improve performance and consistency</li><li>
Handle escalated customer concerns and ensure timely, professional resolution</li><li>
Oversee scheduling and dispatch coordination to maximize efficiency and revenue opportunities</li><li>
Track KPIs, generate reports, and implement strategies to improve call conversion and booking rates</li><li>
Collaborate with service and sales teams to align call center performance with company goals</li><li>
Ensure all customer interactions reflect company values and service standards</li><li>
Maintain accurate records and documentation using company software systems</li><li>
Create and maintain a positive, motivated, and high-performing team environment</li><li>
Participate in ongoing leadership and industry training to stay ahead of best practices</li></ul>
Our 3 Step Hiring Process:
At Polestar, we know great talent moves fast&mdash;and so do we. Our hiring process is designed to be quick, efficient, and candidate-friendly. If you're actively looking, we can often complete the process within 24&ndash;48 hours!<ul><li>
Apply 
Submit your application online or via email with your resume and relevant details. (carlee@polestarplumbing.com)</li><li>
Phone Screen 
If your experience is a match, our team will reach out&mdash;often the same day&mdash;for a brief phone interview.</li><li>
In-Person Interview 
If the phone screen goes well, we&rsquo;ll schedule an in-person interview&mdash;usually within 24 hours. You&rsquo;ll meet with team members, ask questions, and learn more about working at Polestar.</li></ul>
Requirements:<ul><li>
Minimum 2&ndash;3 years of experience in call center leadership or customer service management</li><li>
Strong leadership, communication, and coaching skills</li><li>
Experience tracking KPIs, call metrics, and performance reporting</li><li>
Ability to handle high-pressure situations and resolve customer escalations</li><li>
Highly organized, detail-oriented, and results-driven</li><li>
Familiarity with CRM and call center software systems preferred</li></ul>
Location:
7252 W Frontage Rd, Merriam, KS 66203
Think you'd be a great fit? So do we! Come grow with us at Polestar&mdash;apply now!
Polestar Plumbing, Inc. is an equal employment opportunity and affirmative action employer.</div>

Maryland Department of Health

<div>
 
 Department:
 
 MDH Deputy Secretary for Public Health Services
 
 
 
 Date Opened:
 
 4/2/2026 11:59:00 PM.
 
 
 
 Filing Deadline:
 
 4/16/2026 11:59:00 PM
 
 
 
 Salary:
 
 $54,886.00 - $84,995.00/year.
 
 
 
 Employment Type
 
 
 
 <ul>
 <li>
 Full-Time
 
 
 </li>
 </ul>
 
 HR Analyst:
 
 Richard Holsinger.
 
 
 
 Work Location:
 
 
 
 <ul>
 <li>
 Baltimore City
 
 
 </li>
 </ul>
 View this Recruitment: Call Center Manager (ADMINISTRATIVE OFFICER I SUPERVISOR) - #26-002707-0001
</div>

Call Center Manager (ADMINISTRATIVE OFFICER I SUPERVISOR) - #26-002707-0001

Real Radiology LLC

<div>At Real Radiology we are on a mission to improve patient outcomes by ensuring our clients and radiologists have the tools, resources, and support they need to succeed. We are a physician-owned teleradiology company that is committed to seamless operations, innovative technology, and exceptional services.
Be part of a team that&rsquo;s transforming healthcare through meaningful impact. Here, collaboration, passion, and adaptability drive everything we do!
Summary
The Operations Call Center Representative is a vital part of the Operations team, serving as a point of contact between Radiologists, physicians, nursing staff, technologists, and both internal and external customers. This role supports the efficient flow of communication, contributing directly to the quality and timeliness of patient care. The ideal candidate will demonstrate excellent customer service skills, strong attention to detail, and the ability to manage high call volumes in a professional and efficient manner.
Job Functions<ul><li>
Professionally manage inbound and outbound calls</li><li>
Serve as a liaison by addressing inquiries regarding the status of studies images, and reports</li><li>
Accurately route calls and escalate issues</li><li>
Ensure timely and accurate documentation of call interactions, including results reporting</li><li>
Manage incoming faxes</li><li>
 Provided site call in status updates on exams</li><li>
 Ensure compliance with American College of Radiology (ACR) and Joint Commission Standard (JC)</li><li>
Provide accurate documentation needed to Lead for entry of IT tickets</li><li>
Participate in project-based assignments</li><li>
Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)</li><li>
Contribute to a collaborative team environment</li></ul>
Preferred Talents<ul><li>
Customer service and interpersonal skills with a professional and courteous demeanor</li><li>
Strong attention to detail</li><li>
Ability to follow standardized procedures and protocols</li><li>
Collaborative team mindset</li><li>
Exceptional verbal and written communication</li><li>
Proficient in Microsoft Office Suite and ability to learn specialized systems</li><li>
Demonstrates initiative and ability to work independently</li><li>
Ability to multi-task, prioritize, and manage time effectively</li><li>
Adaptability, flexibility, and comfortable working in a high call volume environment</li></ul>
Qualifications Preferred<ul><li>
High School Diploma</li><li>
Minimum of 1 year of customer service experience, preferably in a call center or healthcare-related setting</li><li>
1&ndash;2 years of telephone-based support experience</li><li>
Familiarity with medical terminology or previous experience in a healthcare environment</li></ul></div><div></div>

Operations Call Center Representative

Search 10000+ Call center operations manager jobs near you this June. New roles added regularly across leading industries. Apply today.

10000 call center operations manager jobs Near Me

Call Center and Digital Banking Manager

Call Center Services Training Manager ($60K)

Call Center Assistant Manager In Windsor, CT

Call Center Manager

Call Center Manager

Call Center Manager (ADMINISTRATIVE OFFICER I SUPERVISOR) - #26-002707-0001

Operations Call Center Representative