call center operations manager

Code Flairs

About the RoleWe are seeking an experienced and dynamic Call Center Manager to lead our SEO / Digital Marketing campaign team. The ideal candidate will have a strong background in managing outbound and inbound teams, driving performance, and optimizing processes to achieve campaign goals.Key Responsibilities<ul><li>Supervise, coach, and motivate call center agents working on SEO and digital marketing campaigns.</li><li>Monitor daily operations and ensure team KPIs and quality standards are met.</li><li>Develop and implement performance improvement strategies.</li><li>Coordinate with the marketing and sales teams to align call strategies with campaign goals.</li><li>Prepare reports on team performance and suggest data-driven improvements.</li><li>Manage scheduling, attendance, and overall call center efficiency during the night shift.</li></ul>Requirements<ul><li>Proven experience as a Call Center Manager or Team Lead (preferably in digital marketing or SEO campaigns).</li><li>Excellent communication, leadership, and problem-solving skills.</li><li>Strong understanding of call center metrics, CRM tools, and performance analysis.</li><li>Ability to manage a night shift team effectively.</li><li>Bachelor&rsquo;s degree in Marketing, Business Management, or a related field preferred.</li></ul>What We Offer<ul><li>Competitive salary (PKR 150,000 &ndash; 200,000).</li><li>Growth opportunities in a fast-paced digital marketing environment.</li><li>Supportive management and performance-driven culture.</li></ul>To Apply:You may directly approach on WhatsApp too (03254283182).Mention applied position then share resume.Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>Are you comfortable working in night shift?</li></ul>Work Location: In person

Call Center Manager – SEO / Digital Marketing Campaign

Tech zone consultancy

About Us:Travels Hook (Pvt) Ltd is a leading travel and customer support call center, known for delivering top-quality customer service and travel solutions in the UK and GCC markets. We&rsquo;re growing fast and looking for a dynamic, result-driven HR Manager to manage recruitment, employee engagement, and performance for our call center operations.Position: HR Manager &ndash; Call CenterJob Type: Full-Time (On-site) Shift: Day/Night (Flexible)Key Responsibilities:<ul><li>Manage end-to-end recruitment for call center staff (agents, team leads, QA, etc.)</li><li>Conduct HR interviews, onboarding, and employee documentation.</li><li>Develop and implement HR policies, attendance systems, and performance reviews.</li><li>Handle staff motivation, retention, and disciplinary procedures.</li><li>Maintain a healthy and professional work environment.</li><li>Coordinate with management for monthly reporting and payroll support.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s or Master&rsquo;s in HR, Business, or a related field.</li><li>Minimum 1&ndash;2 years&rsquo; HR experience in a call center or BPO.</li><li>Excellent communication &amp; interpersonal skills.</li><li>Strong command over English and Urdu.</li><li>Ability to work in a fast-paced and target-driven environment.</li><li>Female candidates are highly encouraged to apply.</li></ul>Job Type: Full-timePay: Rs35,000.00 - Rs60,000.00 per monthWork Location: In person

HR Manager – Call Center (Female Preferred)

PSI Real Estate

<div>
 
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 PRIMARY PURPOSE
 
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 To oversee and manage all operational functions related to sales support, CRM systems, call centers, and lead management. The Operations Manager ensures seamless coordination between sales, marketing, tech, and customer support, while supervising platforms and tools used across the company. This role plays a critical part in ensuring efficiency, lead quality, and system reliability.&nbsp;
 
 
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 RESPONSIBILITIES
 
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 Manage and oversee the daily activities of the Operations team, including CRM coordinators, lead owners, and call center staff.&nbsp;
 
 
 
 
 
 Supervise and ensure optimal use of all lead management systems, including &ldquo;My Leads,&rdquo; Convolo, Brightcall, and other integrated platforms.&nbsp;
 
 
 
 
 
 Oversee call center operations, ensuring quality, responsiveness, and proper call routing to sales teams.&nbsp;
 
 
 
 
 
 Coordinate the lead rotation schedules among agents and ensure fair, timely distribution in line with availability and performance.&nbsp;
 
 
 
 
 
 Follow up with Sales Managers on lead feedback, campaign performance, and opportunities for optimization.&nbsp;
 
 
 
 
 
 Liaise with the Marketing and Web Development teams to ensure proper integration of website-generated leads into CRM and sales systems.&nbsp;
 
 
 
 
 
 Deliver CRM system training for all new joiners, ensuring they understand lead tracking, follow-up processes, and reporting protocols.&nbsp;
 
 
 
 
 
 Monitor the accuracy and completeness of CRM data, proactively identifying gaps or irregularities in agent input or system flow.&nbsp;
 
 
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 Open and manage support tickets for technical bugs or issues, coordinating directly with the Acceleration Team in Jordan for timely resolution.&nbsp;
 
 
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 Escalate recurring problems, user complaints, or system concerns to top management with actionable summaries and proposed solutions.&nbsp;
 
 
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 Generate regular reports on operational performance, lead movement, system usage, and call center productivity.&nbsp;
 
 
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 Support cross-functional collaboration between Sales, Marketing, IT, and HR to ensure operational alignment and smooth user experience.&nbsp;
 
 
 
 
 
 Ensure compliance with internal processes and timelines, identifying operational risks and addressing bottlenecks proactively.&nbsp;
 
 
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 Takes Health, Safety &amp; Environment (HSE) lead in ensuring &ldquo;safe systems of work&rdquo; and &ldquo;safe conditions&rdquo; are in place within area of responsibility.&nbsp;
 
 
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 QUALIFICATIONS &amp; EXPERIENCE
 
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 Bachelor's degree in business administration, Operations Management, or related field.&nbsp;
 
 
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 Minimum 5&ndash;7 years of experience in operations, with at least 2&ndash;3 years in a managerial role.&nbsp;
 
 
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 Experience in managing cross-functional platforms and coordinating with tech teams is an advantage.&nbsp;
 
 
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 Strong leadership and team management abilities.&nbsp;
 
 
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 Excellent knowledge of CRM systems and lead management tools (e.g., My Leads, Convolo, Brightcall).&nbsp;
 
 
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 High attention to detail, process orientation, and analytical thinking.&nbsp;
 
 
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 Strong interpersonal and communication skills.&nbsp;
 
 
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 Problem-solving mindset with the ability to manage time-sensitive escalations effectively.&nbsp;
 
 
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 Proficiency in Microsoft Office Suite and reporting tools.&nbsp;
 
 
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 Must have a good command of the English language, strong oral and written communication skills&nbsp;
 
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Operation Manager (Sales Lead Management Expert) - Arabic Speaker

Prime BPO

Call Center Trainer / Manager Location: On&#8209;site / Location: First Floor, Plaza 169F, Civic Center, Bahria Town Phase 4. Reports to: CEO / COO.We are looking for a Call Center Trainer / Manager with Excellent Verbal &amp; Written Communication skills. Having at least 2 years of relevant experience in the Call Center industry.The role offered by the company entails;<ul><li>Minimum 2+ years of hands-on Training &amp; Development experience in relevant fields.</li><li>Reporting and liaising with the Head of Training &amp; Development for development and designing of course content, material, execution, and assessment.</li><li>Facilitate new Hiring for our Sales Executives.</li><li>Run our Training program and ensure trainees hit their sales targets to successfully get appointments.</li><li>Conduct Accent training.</li><li>Up-train our existing staff to positively impact our sales targets.</li><li>Attend Board interviews and select Sales Executive candidates.</li><li>Work with HR to ensure the well-being of all Trainees.</li><li>Learning and facilitating others.</li><li>Persistent on retention of knowledge through innovative ideas</li><li>Excellent presentation skills igniting motivation to learn in a team</li><li>Excellent communication skills with peers</li><li>Fluent in English (reading, writing, speaking)</li><li>Fast learning and delivery abilities working within time pressure on emergent requirements</li><li>Persistent on retention of knowledge through innovative ideas and implementations.</li></ul>Job Type: Full-timePay: From Rs80,000.00 per monthWork Location: In person

Call Center Trainer / Manager

Options outsourcing

Options Outsourcing is hiring! Position: Call Center Training &amp; Quality ManagerWe&rsquo;re looking for an experienced professional to lead our training and quality teams and ensure the highest performance standards across our call center operations.Responsibilities:Develop and deliver training programs for both new hires and existing agents.Conduct needs assessments and identify skill gaps.Design materials and sessions covering communication, product knowledge, and customer handling.Supervise QA processes and ensure compliance with company and client standards.Monitor evaluation reports, analyze results, and provide coaching for performance improvement.Collaborate with Operations and HR to align training &amp; quality goals with business objectives.Prepare performance dashboards and present regular reports to management.Lead and motivate the Training &amp; Quality team to meet department KPIs.Requirements: - English level: C1 - Experience: 2&ndash;3 years in a similar role (preferably in Debt Settlement) - Location: Mohandessin - Shift: Fixed Night Shift (4 PM &ndash; 1 AM) - Days off: Saturday &amp; Sunday - Salary: 28K EGP NetJob Type: Full-timePay: E&pound;28,000.00 per month

Call Center Training and Quality Manager

American Hospital Dubai

Manages the day-to-day operations of the American Hospital Dubai's Medical Imaging - Call Centre Department. Oversees the scheduling of imaging appointments, responds to patient and physician inquiries, coordinates pre-authorisations, and ensures timely communication. Ensures that the call centre team delivers a high standard of service that aligns with American Hospital Dubai's mission and values, contributing to a seamless patient experience and efficient imaging workflow. Responsibilities <ul><li>Leads the Medical Imaging Call Center, overseeing scheduling, patient inquiries, and coordination to ensure a seamless patient experience and optimal workflow across all imaging sites.</li><li>Manages daily operations to ensure all incoming calls are handled professionally and promptly, and that imaging appointments are scheduled accurately and per hospital and clinical protocols.</li><li>Ensures customer service excellence through prompt response times, service consistency, and adherence to patient care standards.</li><li>Develops and monitors key performance indicators (KPIs), including call handling metrics, appointment booking rates, service levels, and patient satisfaction.</li><li>Implements standardised call handling and scheduling protocols across all imaging sites to ensure consistency and operational efficiency.</li><li>Coordinates closely with imaging technologists, radiologists, and reception staff to confirm modality-specific appointment requirements and patient preparation instructions.</li><li>Ensures urgent and STAT imaging requests are prioritised and processed efficiently in collaboration with clinical teams.</li><li>Monitors service delivery metrics such as call wait times, abandonment rates, first-call resolution, and booking accuracy.</li><li>Reviews patient complaints, service incidents, and near misses; investigates issues and implements corrective actions per hospital policy.</li><li>Maintains full compliance with hospital, DHA, and regulatory policies related to safety, infection control, data confidentiality, and service quality.</li><li>Leads performance improvement initiatives targeting imaging operations, call center workflows, and the patient experience.</li><li>Trains and supervises call center staff, ensuring comprehensive knowledge of imaging procedures, scheduling protocols, and customer service standards.</li><li>Conducts performance evaluations, provides structured feedback, and supports professional development plans for staff.</li><li>Ensures all new hires complete a structured onboarding and orientation program with assigned preceptors.</li><li>Ensures 100% compliance with staff licensure, mandatory training, and CPD requirements.</li><li>Develops annual departmental objectives aligned with hospital priorities and monitors progress toward these goals.</li><li>Promotes interdisciplinary collaboration and communication with imaging and clinical teams to support coordinated care delivery.</li><li>Upholds hospital and departmental policies, fostering a culture of accountability, professionalism, and respect.</li><li>Encourages a team-oriented environment that values diversity, collaboration, and continuous learning.</li></ul> Qualifications <ul><li>Bachelor's Degree in Communications or realated field.</li><li>Diploma or other educational certificate in Call Centre Management/Operation preferred.</li></ul>PROFESSIONAL EXPERIENCE:<ul><li>Minimum of five (5) years of call centre experience with a minimum of two (2) years as an Assistant Manager/Supervisor, preferably within a medical environment.</li><li>Experienced in the use and troubleshooting of computerised telephonic systems.</li><li>Significant exposure to Customer Excellence Programme methodologies.</li><li>Excellent oral, written and comprehension of the English language is essential.</li><li>Ability to converse effectively in the Arabic Language preferred.</li></ul>

Call Center Manager

Options Outsourcing is hiring!Position: Call Center Training &amp; Quality ManagerWe&rsquo;re looking for an experienced professional to lead our training and quality teams and ensure the highest performance standards across our call center operations.Responsibilities:Develop and deliver training programs for both new hires and existing agents.Conduct needs assessments and identify skill gaps.Design materials and sessions covering communication, product knowledge, and customer handling.Supervise QA processes and ensure compliance with company and client standards.Monitor evaluation reports, analyze results, and provide coaching for performance improvement.Collaborate with Operations and HR to align training &amp; quality goals with business objectives.Prepare performance dashboards and present regular reports to management.Lead and motivate the Training &amp; Quality team to meet department KPIs.Requirements:- English level: C1- Experience: 2&ndash;3 years in a similar role (preferably in Debt Settlement)- Location: Mohandessin- Shift: Fixed Night Shift (4 PM &ndash; 1 AM)- Days off: Saturday &amp; Sunday- Salary: 28K EGP NetJob Type: Full-timePay: E&pound;28,000.00 per monthJob Type: Full-timePay: From E&pound;28,000.00 per month

Call center Training and Quality Manager

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