call center operations manager

LESTARS MANAGEMENT CONSULTANCY

<div>Call Center Manager
Location: Islamabad or Lahore, Pakistan 
Job Type: Full-time | Remote 
Industry: iGaming Industry 
We are hiring an experienced Call Center Manager to lead outbound call center operations in a fast-paced iGaming environment.
Key Responsibilities
<ul><li>Manage daily call center operations and supervise agents
</li><li>Drive KPIs including conversion, productivity, quality, and attendance
</li><li>Conduct coaching, team meetings, and performance reviews
</li><li>Handle escalations and improve team performance
</li></ul>Requirements
<ul><li>2+ years experience as Call Center Manager, Telemarketing Manager, or Senior Team Lead
</li><li>Experience managing 20+ agents in a target-driven environment
</li><li>Strong leadership and communication skills
</li><li>Good understanding of call center KPIs
</li><li>Fluent in English and Urdu
</li></ul>What We Offer
<ul><li>Competitive salary
</li><li>Full-time stable role
</li><li>Performance-based career growth</li></ul></div>

Telemarketing / Call Center Manager

Taqar Consulting Co. LLC

Call Center ManagerLocation: Islamabad or Lahore, Pakistan Job Type: Full-time | On-site Salary: PKR 150,000 &ndash; 300,000We are hiring an experienced Call Center Manager to lead and manage inbound and outbound call center operations. This is a hands-on leadership role in a fast-paced, target-driven environment.Key Responsibilities<ul><li>Manage daily call center operations</li><li>Lead and supervise 20+ agents</li><li>Drive KPIs: conversion, productivity, quality, attendance</li><li>Conduct team meetings, coaching, and performance reviews</li><li>Handle escalations and improve team performance</li></ul>Requirements<ul><li>2+ years experience as Call Center Manager / Telemarketing Manager / Senior Team Lead</li><li>Proven experience managing 20+ agents</li><li>Strong leadership and communication skills</li><li>Good understanding of call center KPIs</li><li>Fluent in English &amp; Urdu</li></ul>What We Offer<ul><li>Competitive salary</li><li>Stable full-time role</li><li>Professional call center environment</li><li>Growth opportunity based on performance</li></ul>Apply with your updated CVJob Type: Full-timePay: Rs150,000.00 - Rs300,000.00 per monthWork Location: In person

Call Center Manager

Waffarha

<div>
 
 Job Summary
 
 
 
 The Call Center Manager is responsible for overseeing daily call center operations, ensuring high levels of customer satisfaction, team performance, and service quality. This role manages staff, optimizes processes, monitors KPIs, and works closely with other departments to meet business objectives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage and supervise daily call center operations (inbound/outbound).
 </li>
 <li>
 Lead, coach, and develop team leaders and call center agents.
 </li>
 <li>
 Set performance goals and monitor KPIs such as AHT, SLA, CSAT, QA scores, and attendance.
 </li>
 <li>
 Ensure excellent customer service standards and handle escalated customer complaints.
 </li>
 <li>
 Prepare schedules, shifts, and workforce planning to meet service levels.
 </li>
 <li>
 Conduct regular performance reviews and provide constructive feedback.
 </li>
 <li>
 Identify training needs and coordinate onboarding and ongoing training programs.
 </li>
 <li>
 Develop and improve call center policies, procedures, and workflows.
 </li>
 <li>
 Prepare daily, weekly, and monthly performance reports for management.
 </li>
 <li>
 Ensure compliance with company policies, data privacy, and quality standards.
 </li>
 <li>
 Collaborate with HR, IT, and Operations to improve systems and processes.
 </li>
 <li>
 Manage call center tools, CRM systems, and telephony platforms.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).
 </li>
 <li>
 3&ndash;5 years of experience in call center operations, with at least 2 years in a managerial role.
 </li>
 <li>
 Strong leadership and people-management skills.
 </li>
 <li>
 Experience working with KPIs, dashboards, and performance reporting.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 <li>
 Strong analytical and decision-making abilities.
 </li>
 <li>
 Proficiency in CRM systems and call center software.
 </li>
 <li>
 Fluent in English (additional languages are a plus).
 
 
 </li>
 </ul>
 
 Key Skills
 
 
 
 <ul>
 <li>
 Team leadership &amp; coaching
 </li>
 <li>
 Customer experience management
 </li>
 <li>
 Performance analysis &amp; reporting
 </li>
 <li>
 Conflict resolution
 </li>
 <li>
 Process improvement
 </li>
 <li>
 Time &amp; workforce management
 </li>
 </ul>
</div>

North South Consulting Group

<div>Lead a mission-critical, 24/7/365 call center operation supporting the National Institutes of Health (NIH) research community. As the primary interface between government leadership and operations, the Project Manager ensures seamless service delivery, operational excellence, and continuous improvement across all technical areas&mdash;call center support, management, and transition services.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Serve as the primary liaison between the Contracting Officer&rsquo;s Representative (COR) and the contractor team</li><li>
Provide strategic leadership and oversight for a high-volume, mission-essential call center</li><li>
Ensure delivery of all contract requirements, including performance metrics, reporting, and staffing</li><li>
Oversee development and execution of:<ul><li>
Management Plan</li><li>
Quality Control Plan</li><li>
Transition Plan</li></ul></li><li>
Monitor service levels, staffing models, and operational performance</li><li>
Deliver monthly status reports, financial summaries, and final contract reports</li><li>
Lead continuous improvement initiatives based on quality assurance and call monitoring data</li><li>
Ensure compliance with federal regulations, security policies, and NIH standards</li></ul><h3 class="jobSectionHeader">
Required Qualifications</h3><ul><li>
U.S. Citizenship (required)</li><li>
Proven experience managing large-scale call center or service desk operations</li><li>
Strong leadership, communication, and stakeholder management skills</li><li>
Experience with federal contracts, FAR regulations, or similar environments</li><li>
Ability to manage 24/7 operations and essential personnel</li><li>
Expertise in performance reporting, workforce management, and quality assurance</li></ul>
luvZnAvIX2</div>

Call Center Program/Project Manager

Sybrid Careers

<div>
 
 About The Role
 
 
 
 We are looking for a dynamic
 
 Manager
 
 to lead our call center operations, preferably in telecom or technical campaigns. The ideal candidate will have strong leadership skills, operational expertise, and a proven track record in managing teams and achieving KPIs.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Lead and manage overall call center operations
 </li>
 <li>
 Monitor and improve team performance
 </li>
 <li>
 Ensure service quality and operational efficiency
 </li>
 <li>
 Develop strategies to meet and exceed KPIs
 </li>
 <li>
 Coordinate with senior management for reporting and improvements
 
 
 </li>
 </ul>
 
 Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 4&ndash;5 years of relevant call center experience (telecom or technical campaigns preferred)
 </li>
 <li>
 Educational background in Telecom, Electrical, Software Engineering, or Computer Science
 </li>
 <li>
 Strong leadership and team management skills
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Career growth opportunities
 </li>
 <li>
 Professional and dynamic work environment
 </li>
 </ul>
</div>

Manager – Call Center Operations

<div>
 
 About The Role
 
 
 
 We are hiring an
 
 Assistant Manager
 
 to support our call center operations. This role is ideal for a proactive professional with experience in telecom or technical campaigns, who can coordinate teams and ensure smooth operational execution.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Support daily call center operations
 </li>
 <li>
 Monitor team performance and ensure service quality
 </li>
 <li>
 Assist in reporting and campaign management
 </li>
 <li>
 Support the Manager in achieving KPIs and operational goals
 
 
 </li>
 </ul>
 
 Experience &amp; Qualifications
 
 
 
 <ul>
 <li>
 3&ndash;4 years of relevant call center experience (telecom or technical campaigns preferred)
 </li>
 <li>
 Educational background in Telecom, Electrical, Software Engineering, or Computer Science
 </li>
 <li>
 Strong coordination and analytical skills
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary package
 </li>
 <li>
 Growth and leadership development opportunities
 </li>
 <li>
 Collaborative and professional work environment
 </li>
 </ul>
</div>

Assistant Manager – Call Center Operations

Luxury Bath Technologies Corporate

<div>
 
 
 Call Center Manager
 
 
 
 Company:
 
 Kroll Construction
 
 
 Location:
 
 Garden City, MI
 
 
 Who We Are
 
 
 Kroll Construction is a leader in the bath remodeling industry, delivering high-quality, affordable, and stylish solutions to homeowners. We pride ourselves on exceptional customer service and a results-driven team environment.
 
 
 What We&rsquo;re Looking For
 
 
 We are hiring an experienced
 
 Call Center Manager
 
 to lead our team and drive performance. This role is ideal for a motivated leader who thrives in a fast-paced, sales-driven environment and knows how to build, coach, and scale a successful call center team.
 
 
 What You&rsquo;ll Do
 
 <ul>
 <li>
 
 Lead, hire, train, and manage call center representatives
 
 </li>
 <li>
 
 Drive team performance and ensure appointment-setting goals are met
 
 </li>
 <li>
 
 Monitor KPIs including call volume, set rate, and show rate
 
 </li>
 <li>
 
 Coach and develop team members through ongoing feedback and training
 
 </li>
 <li>
 
 Manage schedules to ensure proper coverage
 
 </li>
 <li>
 
 Collaborate with marketing and sales teams to align campaigns and goals
 
 </li>
 <li>
 
 Improve scripts, processes, and call strategies
 
 </li>
 <li>
 
 Monitor calls for quality assurance and professionalism
 
 </li>
 <li>
 
 Ensure accurate reporting and CRM usage
 
 </li>
 </ul>
 
 What You Bring
 
 <ul>
 <li>
 
 2+ years of call center management or leadership experience
 
 </li>
 <li>
 
 Proven ability to meet or exceed performance metrics
 
 </li>
 <li>
 
 Strong leadership and team-building skills
 
 </li>
 <li>
 
 Excellent communication and coaching abilities
 
 </li>
 <li>
 
 Highly organized with strong problem-solving skills
 
 </li>
 <li>
 
 Experience in sales or home improvement is a plus
 
 </li>
 <li>
 
 Comfortable working with CRM and call center systems
 
 </li>
 </ul>
 
 What We Offer
 
 <ul>
 <li>
 
 Competitive base pay + performance bonuses
 
 </li>
 <li>
 
 Growth and advancement opportunities
 
 </li>
 <li>
 
 Supportive, team-oriented environment
 
 </li>
 </ul>
 
 Apply Today
 
 
 Ready to lead a high-performing team and grow your career? Apply now to join
 
 Kroll Construction
 
 !
 
</div>

Search 10000+ Call center operations manager jobs near you this March. New roles added regularly across leading industries. Apply today.

10000 call center operations manager jobs Near Me

Telemarketing / Call Center Manager

Call Center Manager

Call Center Manager

Call Center Program/Project Manager

Manager – Call Center Operations

Assistant Manager – Call Center Operations

Call Center Manager