call center operator

The Brigham and Women's Hospital, Inc.

<div>Site: The Brigham and Women's Hospital, Inc.<p></p><p><br>
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p><p></p><p><b><br>
Job Summary</b></p>
GENERAL SUMMARY/ OVERVIEW STATEMENT: As a member of the Room Service team, the individual will be tasked to assist and deliver in a pleasant, friendly and timely manner patient specific high-quality food and exemplary service to patients, guests, and staff. This position requires working with and assisting other members of the Room Service team and Hospital staff to ensure that all patients receive prescribed foods, and guests and staff receive requested food following Federal, State, Local and hospital sanitation and safety procedures. As outlined in the Food Service Department's HAACP program. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1. Act as a liaison to food service for the patient, family and staff. Tasks as liaison: explaining the meal selection process; assist menu selection of patients according to prescribed diet order. To assure patients fed within 45 minutes of ordering the meal. 2. To communicate on the telephone in an efficient, pleasant and respectful manner, even during periods of high call volume, in order to assist patients and guests with their meal service selections. At peak time, a call center operator answers the phone and immediately enters a complete order into the Computrition system. A call center operator's average call time will range between 1 1/2 - 2 minutes. 3. To review therapeutic diet orders and modify the patient&rsquo;s order to meet the diet order parameters while attempting to honor the patient&rsquo;s request and be aesthetically pleasing. 4. To speak with the patient, family member(s) or nurse to explain needed modifications regarding meal orders. To communicate changes and if possible find a satisfactory substitution. To assure a nutritionally balanced meal that meets the dietary restrictions of the patient&rsquo;s diet order. 5. Communicate on the phone or in person to patients, staff, and guests according to department scripting policy and procedures. 6. To communicate patient diet order issues to the Call Center Operator Lead, Diet Tech or clinical dietitian when policy mandates. 7. Identify patients who are not able to place an order via telephone or who have not ordered their meal. Interact with patient family and nursing to enter a complete order in Computrition. Facilitates the meal service or communicate via Computrition the reason for refusal. 8. Acts upon patient, family, or staff meal service requests. These requests may include contacting and following through with the clinical dietitian regarding diet order issues or supplement changes, or room service team members to resolve meal service issues or handle special requests. When necessary escalating requests to management 9. Manage patient nourishment, supplement and tube-feeding delivery. 10. Proficient using the Computrition according department policy and procedures and maintains accurate and updated patient information via the electronic diet office system. 11. Manages difficult or emotional situations and responds promptly topatient needs. 12. Pickup diet order sheets from nursing stations and receive verbal diet order changes. Adhere to department policy and procedures when receiving a verbal diet order. 13. For administrative and tracking purposes, monitor, collect and/or record operation specific data. 14. Assist in orientation and on-the-job training of new Call Center Operators and Dietetic Interns. 15.Read hospital email periodically throughout the day to remain up to date on patient and policy and procedures information. Use hospital work stations and email according to hospital policies and procedures. 16. Perform duties of the Call Center Operator I when necessary. 17. May participate in tray delivery and pickup. 18. Adhere to departmental and hospital policies and procedures and other foodservice regulations at all time. 19. Participate in and monitor, according to preset criteria, sanitation and safety procedures &ndash; including HACCP program. 20. Perform all other duties as assigned<p></p><div><div><div><div><div><div><div><p><b><br>
Qualifications</b></p></div></div></div></div></div></div></div>
1. Knowledge of specialized diets and menus 2. The position requires the ability to read, write, speak and communicate in English, to follow and give oral and written instructions, to be able to communicate with patients, hospital personnel, and co-workers. This level is normally acquired through completion of a high school education. 3. Customer service and/or call center experience required 4. Healthcare setting experience strongly preferred 5. Knowledge of the food and restaurant regulations set by the federal, Massachusetts and Boston City Health Codes and Joint Commission on the ccreditation of Hospitals. 6. Must have computer skills and basic mathematics knowledge SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: 1. Must be pleasant and friendly, flexible, hard-worker, and work well with others. 2. Must have good hand-eye coordination, good manual dexterity and a good attention span. 3. Must have good attention to detail and problem-solving skills 4. Must have the ability to communicate well in order to discuss semi-complex and involved information with other employees, staff members, patients or general public in a sensitive manner. 5. Must be able to maintain confidentiality of patient information obtained through the hospital computer system and employee information obtained from employee files. 6. Must be able to adhere and enforce new or updated policies and procedures. 7. Registered Diet Technician credentials a plus. 9. Ability to read, write, and speak another language is a plus. 8. Must be able to talk on the telephone to patients, guests, and staff in a pleasant, respectful manner. 9. Must be able to multi-task and handle pressure particularly associated with time constraints due to delivery requirements. 10. Knowledge of computerized diet order systems, Windows, Outlook, Word and Excel spreadsheet. WORKING CONDITIONS: 1. Fast paced busy call center environment with close-set cubicles. 2. Possible on feet for part of the day (50%) and long periods of time sitting. 3. Involves occasional lifting of items up to 25 lbs., pushing and pulling food carts. 4. Works in heated and air-conditioned office, patient floors and kitchen. 5. Work involves occupational risks commensurate with work hazards and physical requirements, i.e., wet slippery floors, chemical solutions, handling hot water and soup (180-190 degrees), frequent bending and tray handling. 6. Consequence of errors ranges from no harm to serious harm such as incorrect trays to patients, injured employees and broken equipment. 7. Work involves rotating shifts as early as 6:00 AM to as late as 9:30 PM, required to work weekends and holidays. HOSPITAL WIDE RESPONSIBILITIES: Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.<p></p><div><div><div><div><div><div><div><p><b><br>
Additional Job Details (if applicable)</b></p></div></div></div></div></div></div></div>
Additional Job Description<p></p><div><div><div><div><div><div><div><p><b><br>
Remote Type</b></p></div></div></div></div></div></div></div>
Onsite<p></p><div><div><div><div><div><div><div><p><b><br>
Work Location</b></p></div></div></div></div></div></div></div>
75 Francis Street<p></p><div><div><div><div><div><div><div><p><b><br>
Scheduled Weekly Hours</b></p></div></div></div></div></div></div></div>
0<p></p><div><div><div><div><div><div><div><p><b><br>
Employee Type</b></p></div></div></div></div></div></div></div>
Per Diem<p></p><div><div><div><div><div><div><div><p><b><br>
Work Shift</b></p></div></div></div></div></div></div></div>
Rotating (United States of America)<p></p><p><b><br>
Pay Range</b></p>
$18.58 - $26.58/Hourly<p></p><p><b><br>
Grade</b></p>
3<br>
<p></p>
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.<p></p><div><div><div><div><div><div><div><p><b><br>
EEO Statement:</b></p></div></div></div></div></div></div></div>
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran&rsquo;s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.<p></p><h2 class="jobSectionHeader"><b><br>
Mass General Brigham Competency Framework</b></h2><div><div><p>
At Mass General Brigham, our competency framework defines what effective leadership &ldquo;looks like&rdquo; by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p></div></div></div>

Call Center Operator

First Security Bank

<div><p><b>Important Information Regarding Application Process</b>: Please note that we <b>do not accept resumes</b> and encourage applicants to <b>include work history on our formal application available via the </b><b><i>&quot;Apply Now&quot;</i></b><b> link</b>. *Data from a resume cannot be downloaded into an application. We invite you to view additional job opportunities at https://www.fsbank.com/about/join-us/.</p>
<p><b>SUMMARY</b><br>
First Security Bank is looking for a friendly, energetic, and team-oriented individual to join us as a Call Center Operator! If you are passionate about serving our Arkansas communities and want to be part of a dynamic, service-driven team, we encourage you to apply!</p>
<p>As a Call Center Operator, you'll be the first point of contact for First Security Bank customers seeking basic support for our services. Your role involves delivering friendly and efficient service by promptly addressing customer concerns. If a situation requires further assistance, you will seamlessly transfer them to Tier 2 support for specialized help. <b>This position requires on-site work.</b></p>
<p><b>QUALIFICATIONS | EDUCATION | EXPERIENCE | SKILLS</b><br>
To perform this job successfully, an individual must be able to execute each essential duty satisfactorily. The items listed below are representative of the knowledge, skill, and/or abilities necessary for this position.</p>
<ul><li>High School Diploma or GED will be <b>required</b> at the completion of your graduating year.</li>
<li><b>Bilingual speaking (full professional proficiency) in Spanish/English required.</b></li>
<li>1-2 years of banking and/or relevant Call Center experience <b>preferred</b>.</li>
<li>Proficiency with Outlook, Word, Excel, typing, 10-key and utilization of the internet is <b>required</b>.</li>
<li>Willingness to demonstrate Core 5 values with customers and coworkers.</li>
</ul>
<p><b>HOURS OF AVAILABILITY:</b> Regularly Scheduled Hours / Week 40 (+) hours | Monday - Friday between 7:00 am - 6:00 pm | Saturday 8:00 am - 1:00 pm (typically 1 per month) | *Extended working hours may be required.</p>
<p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p>
<div><ul><li>Access and review relevant account details pertaining to the matter at hand.</li></ul>
<ul><li>Follow established procedures to ensure that customer and account information remain secure and protected from fraudulent activity or unauthorized inquiries.</li></ul>
<ul><li>Maintain proficiency in, and actively promote, Bank products and services that provide value to our customers.</li></ul>
<ul><li>Confidently perform a variety of duties related to Online Banking, Credit and Debit cards, Bill Pay, and Bankway.</li></ul>
<ul><li>Communicate complex and sensitive information with patience, clarity, and tact.</li></ul>
<ul><li>Protect all customer information and bank operations through strict confidentiality.</li></ul>
<ul><li>Operate computer software and equipment, telephone, scanner, copier, and develop proficiency with internal banking systems.</li></ul>
<ul><li>Maintain reliable transportation, punctual attendance, and the ability to work on-site with extended hours when necessary.</li></ul>
<ul><li>Additional duties may be assigned by management.</li></ul>
</div>
<p><b>SUPERVISORY RESPONSIBILITIES</b>: None.</p>
<p><b>SOFT SKILLS</b><br>
Foster a culture that values high ethical conduct, critical thinking, problem solving, engagement, teamwork, and provides exceptional service. Establish positive and productive work relationships that provide honest feedback that generates trust.</p>
<p><b>PHYSICAL DEMANDS</b><br>
Possess sufficient mobility to work in a standard office setting. Perform repetitive hand, arm, wrist, and finger movements while handling currency, documents and/or office equipment. Substantial time may be spent on the telephone, operating computers, reaching, sitting, and/or standing; while occasionally stooping, kneeling or crouching. The employee must have the ability to speak and hear well enough to carry on customer interactions, conversations, and presentations both in-person and over telecommunications. Have near/far visual acuity to identify customers, currency and reading materials in printed or electronic format. The employee must occasionally lift and move up to 10 pounds.</p>
<p>The work environment described here is representative of what an employee encounters while performing the essential functions of this job successfully. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</p>
<p><b>MENTAL DEMANDS</b><br>
The duties of this position require the ability to maintain attention to detail and complete work projects accurately in a short amount of time, despite interruptions. The employee must be able to interact with customers/coworkers in a calm and patient manner and maintain confidentiality and professionalism in all situations. The employee must be able to use basic mathematical skills including adding, subtracting, multiplying, and dividing numbers. The position also requires the ability to read and interpret documents, and draft routine written communications.</p></div>

FT Call Center Operator - Bilingual

cFocus Software Incorporated

<div><p>cFocus Software Inc. is seeking multiple <b>Call Center Operators</b> to support the <b>National Institutes of Health (NIH) Call Center Services (CCS) program</b>, part of the NIH Center for Information Technology (CIT).</p><p>
The NIH Call Center serves as a critical communications hub for the NIH and operates <b>24 hours a day, 7 days a week, 365 days a year</b>. The center is staffed by a dedicated team that provides <b>voice and data communications, TTY services, paging services, and bilingual support</b>.</p><p>
We are currently seeking candidates for <b>various weekday and weekend shifts</b>. This position will be <b>onsite at our client&rsquo;s office in Bethesda, MD</b>.</p><p>
Call Center employees are classified as <b>essential personnel</b> by the Department of Health and Human Services (DHHS). Therefore, employees must maintain a <b>reliable contingency plan to report to the Bethesda office during all scheduled shifts</b>, including during weather emergencies such as blizzards, hurricanes, road closures, or public transit disruptions.</p><p><b>
Current shifts:</b></p><ul><li><p>
Monday &ndash; Friday: <b>8:00 AM &ndash; 4:45 PM</b></p></li><li><p>
Monday &ndash; Friday: <b>3:00 PM &ndash; 11:00 PM</b></p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Responsibilities and Duties</b></h1><p>
The NIH Call Center acts as a <b>communications clearinghouse</b> for all institutes within the NIH research community, including NIH personnel, patients, global health organizations, and healthcare practitioners.</p><p>
The call center <b>receives and facilitates more than 300,000 calls annually</b>, along with additional voice and data communications across several service areas, including:</p><ul><li><p>
General information services</p></li><li><p>
Critical medical emergency communications</p></li><li><p>
Paging services</p></li><li><p>
Physician and clinical staff scheduling</p></li><li><p>
Communication with NIH Fire and Rescue</p></li><li><p>
Domestic and international connectivity</p></li><li><p>
Social work support</p></li><li><p>
Voicemail transcription</p></li><li><p>
Audio teleconferencing</p></li></ul><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li><p>
Provide <b>internal and external customer service via telephone</b>, serving as the first line of support for NIH staff, patients, and external stakeholders.</p></li><li><p>
Respond to <b>incoming inquiries by telephone and email</b>, assist callers with problem resolution, and initiate follow-up communications when required.</p></li><li><p><b>
Accurately document call activity and inquiries</b> in the appropriate systems.</p></li><li><p>
Ensure <b>&ldquo;no-fail&rdquo; calls</b>, including medical emergencies such as <b>Code Blue, STAT, OR Team, and Rapid Response</b>, are handled promptly and according to established procedures.</p></li><li><p>
Facilitate communication with <b>NIH Fire and Rescue</b> to support the needs of the NIH community and surrounding areas.</p></li><li><p>
Provide <b>paging services</b> for a wide range of announcements, from critical care alerts to daily notifications.</p></li><li><p>
Maintain a comprehensive understanding of <b>call center policies, procedures, services, and systems</b> to deliver high-quality customer service.</p></li><li><p>
Maintain <b>strict confidentiality</b> in accordance with cFocus Software Inc., state, and federal policies and regulations.</p></li><li><p>
Represent <b>cFocus Software Inc., the National Institutes of Health, and the Federal Government</b> in a professional and positive manner at all times.</p></li><li><p>
Escalate calls to <b>supervisors or technical support staff</b> as defined by internal procedures.</p></li><li><p>
Communicate clearly with users to ensure they understand the steps necessary to resolve their concerns or issues.</p></li><li><p>
Maintain a <b>positive and collaborative attitude</b> in a fast-paced environment that requires teamwork, cross-training, efficiency, and continuous improvement.</p></li><li><p>
Participate actively in <b>team meetings, training sessions, and program events</b>.</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Qualifications and Skills</b></h1><h2 class="jobSectionHeader"><b>
Required</b></h2><ul><li><p><b>
High school diploma or an associate degree</b></p></li><li><p><b>
Approximately two (2) years of call center experience preferred</b></p></li><li><p>
Proficiency with <b>Microsoft Office and similar applications</b></p></li><li><p>
Experience using the <b>Internet and multiple web browsers</b></p></li><li><p>
Excellent <b>written and verbal communication skills</b></p></li><li><p>
Ability to <b>accurately and efficiently process information and tasks</b></p></li><li><p>
Ability to perform effectively in a <b>fast-paced, deadline-driven environment</b></p></li><li><p>
Ability to work under <b>standards-based performance metrics</b></p></li></ul><h2 class="jobSectionHeader"><b>
Preferred</b></h2><ul><li><p><b>
Telephony experience is a plus</b></p></li><li><p>
Experience working in a <b>&ldquo;no-fail&rdquo; call center environment</b></p></li><li><p>
Experience in a <b>healthcare or medical service environment</b></p></li><li><p><b>
Bilingual language skills</b></p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Contingencies</b></h1><p>
Employment is contingent upon <b>client acceptance and successful completion of a background investigation</b>, which may include:</p><ul><li><p>
Criminal and/or credit checks</p></li><li><p>
Drug screening</p></li><li><p>
Employment and education verification</p></li><li><p>
Reference checks</p></li></ul><p>
Candidates must also successfully complete <b>required onsite training</b>.</p><p></p><h1 class="jobSectionHeader"><b>
Benefits and Perks</b></h1><ul><li><p><b>
Comprehensive Medical, Dental, and Vision Insurance</b></p></li><li><p><b>
401(k) with 4% employer match</b></p></li><li><p><b>
Paid Time Off (PTO)</b></p></li><li><p><b>
Short-Term and Long-Term Disability Insurance</b></p></li></ul><p></p><p>
</p><p>1ZhP2qhbCI</p></div>

Call Center Operator (Full-Time & Part Time)

Trinity Health

<b>Employment Type:</b><br>
Full time
<br><br>
<b>Shift:</b><br>
Day Shift
<br><br>
<b>Description:</b><br>
<ul>
<li>Details:</li>
</ul>
This position is 100%on-site; there isno optionto work remotely in this role. Only candidates with the ability to commute to our Main Campus for each scheduled shift will be considered.
<br>ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
<br><br>
<ul>
<li>Utilize verbal communication strategies and apply problem-solving skills to effectively elicit information in order to identify immediate needs of callers, including potential crisis calls; route calls to appropriate resource according to standard operating procedures and document per protocol.</li>
<li>Answer incoming and make outbound calls using both electronic and paper-based documentation systems.</li>
<li>Perform overhead paging requests and public address announcements per protocol.</li>
<li>Process consult request for nursing and physician groups, adhering to established turnaround times. Monitor multiple emergency alarm systems, a dedicated 911 Emergency Line and Quick Call Weather Alert Radio.</li>
<li>Accurately gather and verify demographic information using standard computer software and systems.</li>
<li>Document all call information accurately and according to approved operating procedures using multiple software applications.</li>
<li>Identify and employ alternative approaches to communicate with callers when encountering barriers and escalate as needed.</li>
<li>Assist with assignment and distribution of pagers as needed; process for needed repairs, when issues are identified.</li>
<li>Maintain professionalism and a positive attitude at all times, even when dealing with difficult situations. Maintain good rapport and cooperative relationships.</li>
<li>Approach conflict in a constructive manner. Help to identify problems, offer solutions, and participate in their resolution. Bring any complaints, concerns, or other issues to the Manager.</li>
<li>Contribute to ongoing review and improvement of departmental processes by providing input and feedback to management. Meet quality assurance requirements and other key performance metrics, including punctuality and attendance.</li>
<li>Engage in personal development opportunities.</li>
<li>Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health Standards of Conduct and Organizational Integrity Program and related policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.</li>
</ul>
REQUIRED EDUCATION, EXPERIENCE AND CERTIFICATION/LICENSURE
<br><b>Education:</b> High school education or GED equivalent.
<br><b>Experience:</b> 2+ years of customer service experience, preferably in a healthcare call center environment or operator console with experience in data entry and call documentation.
<br><b>Working Conditions:</b> This position is 100% onsite and is based out of our Regional Call Center in Ann Arbor, Michigan. Relocation assistance is not available.
<br>REQUIRED SKILLS AND ABILITIES
<br><ul>
<li>Proficient in operating a standard desktop and Windows based computer system, including but not limited to, EMR, Microsoft Office, intranet.</li>
<li>Ability to use other call center software as required while performing the essential functions of the job.</li>
<li>Excellent communication skills in both written and verbal forms, including proper phone etiquette. Previous experience in a healthcare setting is preferred.</li>
<li>Ability to work a flexible schedule during assigned shift and cover absences in other shifts as needed. Applicants demonstrating dependability and flexibility in scheduling given preferential consideration.</li>
<li>Ability to work effectively with various levels of organizational members and diverse populations including staff, leadership, physicians, patients, and family members.</li>
<li>Able to multi-task; Ability to function calmly and efficiently in a fast-paced environment and during emergency situations. Work is frequently performed under pressure.</li>
<li>Able to exercise judgment when responding to high-stress and emergency situations.</li>
<li>Able to speak clearly, with a pleasant voice, using proper English grammar. Ability to sit for long periods of time, and process detailed information for 80% of work time.</li>
</ul>
Our Commitment
<br><br>
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Customer Care Rep I

IRS Tunisia

<p>Diploma or Bachelor&rsquo;s Degree required.</p><p>Minimum 5 years of experience in a similar role, preferably in customer service, call center operations, telephone Operator/handling, or administrative positions..</p><p>Job Type: Permanent</p><p>Pay: QAR2,400.00 - QAR3,150.00 per month</p><p>Education:</p><ul><li>Diploma (Preferred)</li></ul><p>Experience:</p><ul><li>Helpdesk, Customer Service,call center,admin positions: 5 years (Preferred)</li></ul>

Helpdesk Operator

Go Ape

<div><p>Are you seeking an opportunity where you can encourage others to live life adventurously? Do you want to help others have an exciting experience? Go Ape USA, an industry-leading high ropes and zip line operator, is currently seeking qualified candidates to support its call center operations, providing a high level of guest service for customers by having in-depth knowledge of course operations and communicating effectively with customers, the guest service team, and other departments.</p><p><b>
What does a Call Center Representative do?</b></p><ul><li>
Serve on the internal call support team by answering calls and providing support to guest inquiries.</li><li>
Support sites as a point of contact for guest issues during site operational hours.</li><li>
Resolve guest issues as they relate to bookings by providing timely and accurate information.</li><li>
Respond to inquiries related to group bookings and coordinate with guests, sites, and sales teams to make reservations.</li><li>
Record and track data related to group bookings, guest inquiries, and issue resolution.</li><li>
Communicate with sales, marketing, and sites to arrange special booking events.</li><li>
Be a brand ambassador for Go Ape and perform all job duties in accordance with the mission and values of the organization.</li><li>
Performs other duties and responsibilities as required or requested.</li></ul><p><b>
What&rsquo;s it take to be a Call Center Representative at Go Ape?</b></p><ul><li>
Exceptional verbal and written communication.</li><li>
Basic Computer Skills, with the ability to work with Call Center phone system and booking platform.</li><li>
Possess a device and access to internet that meets the basic hardware requirements to utilize Phone System Software.</li><li>
While not required, prior experience with payment processing systems, booking systems, CRM tools, or ticketing systems is a serious high-five.</li><li>
Further consideration is given to any prior Go Ape experience, as the understanding of Go Ape's operations is crucial for this position.</li><li>
Available to work at least one (1) shift a month</li></ul><p><i>
Pay Rate: $13.00 - $17.00 per hour, depending upon experience and location</i></p><p><i>
Status: Part-Time, Seasonal</i></p><p><i>
Hours: 4 to 8 hour weekend shifts, flexible based upon candidate availability</i></p><p><i>
Location: Must reside in a Go Ape operational market/state</i></p><p>
Go Ape offers its team a connected, challenging, and rewarding career. Our team is made up of highly diverse, yet like-minded individuals that share an adventurous spirit. Additionally, Go Ape nurtures collaboration and in turn, innovation. Our key goal is to maintain a workplace where everyone is passionate, feels valued, and is heard. To learn more, check out https://www.goape.com/jobs/.</p><p>
Pay: $13.00 - $17.00 / hour</p><p>
Benefits:</p><ul><li>
Flexible schedule</li><li>
401(k)</li><li>
Referral program</li><li>
Employee discount</li><li>
Paid training</li></ul><p>
Job Type: parttime</p><p>
Schedule:</p><ul><li>
Weekend availability</li><li>
Holidays</li><li>
Day shift</li></ul><p>
Education: High school degree</p><p>
Work location: This is a remote position</p></div>

Call Center Representative (Part-Time)

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