call center operator

Baptist Health System, Inc.

<div>About Baptist Health 
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as &ldquo;most preferred&rdquo; for more than 30 years. We&rsquo;re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.<div>
Baptist Health is looking to add a Console Operator to our Baptist IT Center team.</div><div><div><div><div><div><div><div><div><div>
As a Console Operator, you are the voice of Baptist. Console Operators welcome and address the needs of internal and external callers whose calls are directed to any of our Baptist Medical Center Hospitals and stand-alone Emergency Rooms located within the Northeastern region of Florida. They prioritize, answer, and respond to incoming calls received on the emergency line for the Baptist Health System and alert hospital emergency response teams through effective communication using the appropriate emergency communication management system.
Shift Details: PRN, Various Shifts (as needed)
Location: Baptist IT Center
Console Operator Responsibilities:<ul><li>
Welcoming, addressing, and ensuring first call resolution to meet the needs of internal and external callers whose calls are directed to any of our Baptist Medical Center Hospitals and stand-alone Emergency Rooms located within the Northeastern region of Florida.</li><li>
Prioritizing, answering, and responding to incoming calls received on the internal emergency line for the Baptist Health System and alerts hospital emergency response teams through effective listening, and communicating clearly and concisely via the appropriate emergency communication management system.</li><li>
Handling incoming calls for all Baptist Medical Center Hospitals and stand-alone Emergency Rooms located within the Northeastern region of Florida, addressing caller questions and/or routing internal and external calls effectively and efficiently to drive first call resolution.</li><li>
Managing hospital emergency lines by leveraging hospital emergency procedures, notifying the necessary medical or non-medical emergency response teams, as well as local authorities when appropriate, and ensuring all documentation is completed thoroughly and accurately.</li><li>
Understanding and communicating after-hour emergency on-call schedules for hospital departments as requested by medical staff.</li><li>
Acting as a gatekeeper to screen calls for hospital leadership and staff members.</li><li>
Handling calls for dedicated marketing campaigns, answering caller questions and/or scheduling a return call for our Baptist Care Coordination team.</li><li>
Assisting patients and staff members with making long-distance calls.</li><li>
Operating communication systems such as telephone, switchboard console, intercom, Cortext, Vocera, or paging systems.</li><li>
Reviewing and maintaining knowledge of all updated policies, procedures, and hospital information across the Baptist Health system.</li><li>
Answering telephones promptly and courteously, identifying self and department.</li><li>
Greeting and welcoming callers in a warm and friendly manner.</li><li>
Providing complete and accurate information in a timely manner.</li><li>
Achieving or exceeding goals for key performance metrics, including but not limited to productivity and call abandonment.</li><li>
Open to help train new employees.</li></ul>
Experience Requirements:<ul><li>
Less than one year of related experience required</li></ul>
Education &amp; Credential Requirements:<ul><li>
High School Diploma Required</li><li>
Associate of Arts/Science Preferred</li></ul>
This Console Operator will be located at the Baptist IT Center. If you are interested in this opportunity, please apply now!</div></div></div></div></div></div></div></div></div>
Primary Location:
Downtown - Howard Building</div>

Console Operator

BYD South

<ul><li>Answers incoming calls.</li><li>Directs call to Clients &amp; staff, or departments through the switchboard or PBX system.</li><li>Places outgoing calls.</li><li>Logs all wake-up call requests and performs wake-up call services.</li><li>Understand the telephone operator board or PBX switchboard operations.</li><li>Knows what action to take when an emergency call is required.</li><li>Monitors automated systems including fire alarms and telephone equipment.</li><li>Assists in reporting telephone equipment or service complaints and problems.</li><li>Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.</li><li>Must be polite and courteous while answering the phone.</li><li>Keep records of calls placed and received by all departments and recording the call data.</li><li>Setup conference calls in different locations and time zones.</li><li>Update directory information on the front office software.</li></ul>Job Type: Full-timeWork Location: In person

Receptionist (Female)

Emerson Hospital

<div></div><div><div><div><ul><li><div><h2 class="jobSectionHeader">Switchboard Operator | Hospital Communications &amp; Help Desk Support</h2>
Full Time Switchboard Operator Opportunity
Join a collaborative healthcare team where communication, customer service, and teamwork play a critical role in supporting patient care and hospital operations. We are seeking a professional and dependable Switchboard Operator to manage hospital communications, provide front line support, and assist with information systems help desk functions across the Health System.
The Switchboard Operator is responsible for operating the hospital&rsquo;s main telephone console system, managing the in-house paging system, monitoring alarm panels, and assisting with basic information systems support requests. This role serves as a key communication hub for the organization and requires excellent customer service, multitasking abilities, and professionalism in a fast paced healthcare environment.
<h3 class="jobSectionHeader">Job Responsibilities</h3>
Operate the main hospital telephone console system and route incoming calls accurately and efficiently
Manage and coordinate overhead and in-house paging requests
Monitor alarm panels and respond appropriately to notifications and alerts
Provide first level help desk and information systems support as needed
Assist patients, visitors, physicians, and staff with professionalism and excellent customer service
Maintain accurate communication and respond calmly in urgent or high priority situations
Support hospital operations by ensuring effective communication across departments and locations
Maintain confidentiality and comply with all hospital policies and procedures
Perform all duties in a manner that promotes teamwork and reflects the mission and values of the Health System
<h3 class="jobSectionHeader">Minimum Qualifications</h3>
<h4 class="jobSectionHeader">Education</h4>
High School Diploma or equivalent required
<h4 class="jobSectionHeader">Experience</h4>
Previous administrative, switchboard, call center, receptionist, customer service, or hospital operations experience strongly preferred
Healthcare experience preferred but not required
<h4 class="jobSectionHeader">Licensure and Certification</h4>
No licensure or certification required
<h3 class="jobSectionHeader">Skills and Qualifications</h3>
Excellent communication and customer service skills
Strong multitasking and organizational abilities
Ability to remain calm and professional in fast paced or high pressure situations
Computer proficiency and ability to navigate multiple systems simultaneously
Strong attention to detail and problem solving skills
Ability to read, write, and communicate effectively in English
Ability to maintain confidentiality and professionalism at all times
<h3 class="jobSectionHeader">Why Join Our Team</h3>
Supportive and team oriented work environment
Opportunity to play an essential role in hospital operations and patient support
Professional growth and training opportunities
Competitive compensation and comprehensive benefits package
Meaningful work within a respected healthcare organization
Apply today to become part of a dedicated healthcare team committed to exceptional service, communication, and patient support. 
</div></li></ul></div></div> 
Location: Emerson Hospital &middot; Switchboard 
Schedule: Part Time, Variable Shifts, Variable Hours</div>

Switchboard Operator

HCA Healthcare Trident Hospital

<div>Do you have the PRN career opportunities as a Hospital Telephone Operator you want with your current employer? We have an exciting opportunity for you to join HCA Healthcare Trident Hospital which is part of the nation's leading provider of healthcare services, HCA Healthcare.
We are looking for those that can work any of the following shifts:<ul><li>
Monday through Friday 7a-3p</li><li>
Monday through Friday 3p-11p</li><li>
Saturday and Sunday 7a-7p</li><li>
Saturday and Sunday 7p-7a</li></ul>
MULTIPLE PRN POSITIONS AVAILABLE
<h5 class="jobSectionHeader">Job Summary and Qualifications</h5>
<h5 class="jobSectionHeader">The Hospital Telephone Operator will operate a console telephone switchboard in order to relay incoming, outgoing and inter-facility calls, providing information to callers as appropriate. 
Additional duties will include:<ul><li>
Performing various hospital communication duties such as overhead paging, beeper paging, monitoring alarms, gas levels and fire alarms, and alerting personnel of impending disasters, fires and codes notifying appropriate personnel as required.</li><li>
Training new hires, keeping resources updated, cleaning the work space, and all other duties deemed necessary by the management team. This is an entry-level position working under limited supervision.</li><li>
Work situations are basically routine and require strong communication skills, and a service oriented individual.</li></ul></h5><h6 class="jobSectionHeader">
What qualifications you will need:</h6><h5 class="jobSectionHeader"><ul><li>
Basic reading comprehension required.</li><li>
Proficient in all Microsoft Office programs with at least a 30 words per minute speed.</li><li>
Multiline telephone system or Call Center experience preferred.</li><li>
Healthcare experience preferred.</li><li>
Knowledge of medical terminology preferred.</li><li>
High School Graduate or GED is preferred.</li><li>
Ability to perform calmly, competently and quickly in emergency situations required.</li><li>
Ability to fluently speak and understand English required.</li></ul>
Benefits</h5>
HCA Healthcare Trident Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include some or all of the following:<ul><li>
Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services</li><li>
Wellbeing support, including free counseling and referral services</li><li>
Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence</li><li>
Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling</li><li>
Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing</li><li>
Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location and position.
Trident Health is a 445-bed HCA Healthcare hospital system comprised of two acute care hospitals, HCA Healthcare Trident Hospital and HCA HealthCare Summerville Hospital and three freestanding emergency departments, Brighton Park Emergency, Moncks Corner Medical Center and Centre Pointe Emergency. 
 
We provide care to nearly 375,000 South Carolina Low country residents each year. Every day Trident Health's more than 2,600 employees, more than 500 physicians and more than 130 volunteers are dedicated to fulfilling our mission.
&quot;Bricks and mortar do not make a hospital. People do.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Hospital Telephone Operator PRN opening. We review all applications. Qualified candidates will be contacted for interviews. Unlock the possibilities and apply today!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status</div>

Hospital Telephone Operator PRN

HCA Florida Lake City Hospital​

<div><h5 class="jobSectionHeader">Introduction</h5>
Do you want to join an organization that invests in you as a PBX Operator PRN? At HCA Florida Lake City Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.<h5 class="jobSectionHeader">
Benefits</h5>
HCA Florida Lake City Hospital offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:<ul><li>
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.</li><li>
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.</li><li>
Free counseling services and resources for emotional, physical and financial wellbeing 
</li><li>
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) 
</li><li>
Employee Stock Purchase Plan with 10% off HCA Healthcare stock 
</li><li>
Family support through fertility and family building benefits with Progyny and adoption assistance. 
</li><li>
Referral services for child, elder and pet care, home and auto repair, event planning and more 
</li><li>
Consumer discounts through Abenity and Consumer Discounts 
</li><li>
Retirement readiness, rollover assistance services and preferred banking partnerships 
</li><li>
Education assistance (tuition, student loan, certification support, dependent scholarships) 
</li><li>
Colleague recognition program 
</li><li>
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) 
</li><li>
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.</li></ul>
Learn more about Employee Benefits
Note: Eligibility for benefits may vary by location. 
You contribute to our success. Every role has an impact on our patients&rsquo; lives and you have the opportunity to make a difference. We are looking for a dedicated PBX Operator PRN like you to be a part of our team.<h5 class="jobSectionHeader">
Job Summary and Qualifications</h5> 
What will you do in this role?<ul><li> 
Greet callers with hospitality and professionalism</li></ul><ul><li> 
Route incoming calls</li></ul><ul><li> 
Operate the public address system</li></ul> 
What qualifications will you need?<ul><li> 
High School Diploma or equivalent is needed</li></ul><ul><li> 
Prior customer service or telephone experience is preferred</li></ul> 
HCA Florida Lake City Hospital is a 140+ bed acute care hospital. For over 60 years, we have served Columbia, Hamilton, and Suwannee counties and surrounding communities. Our hospital is a part of HCA Healthcare North Florida. We offer medical and surgical programs including 24-hour emergency care, heart care, interventional cardiology, orthopedics, cancer care, and imaging and rehabilitation services. We are an Accredited Primary Stroke Center by The Joint Commission. We are an Accredited Chest Pain Center by the American College of Cardiology. We have achieved Disease Specific Certification in the treatment of Sepsis by the Joint Commission. For 20 years in a row, we have been named the area's Best of the Best Hospital. We were named an employer of choice in 2019 by the Lake City-Columbia County Chamber of Commerce.
HCA Healthcare has been recognized as one of the World&rsquo;s Most Ethical Companies&reg; by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. 
&quot;Good people beget good people.&quot;- Dr. Thomas Frist, Sr. 
HCA Healthcare Co-Founder
We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our PBX Operator PRN opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</div>

PBX Operator PRN

UC Irvine Health

<div>Overview:
<div>
UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America&rsquo;s Best Hospitals by U.S. News &amp; World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County&rsquo;s only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.</div><div>
To learn more about UCI Health, visit www.ucihealth.org.</div>
Responsibilities:

Position Summary:
PBX Operator&rsquo;s responsibilities include the timely answering of incoming telephone calls and proper routing of telephone communications. The PBX Operator is to display courtesy and use excellent Customer Service standards with all patients, staff, visitors, and physicians. The PBX Operator will work in a cooperative manner to fulfill the goals of the Department and the Hospital.
Qualifications:

Required Qualifications:<ul><li>
High School diploma or equivalent</li></ul> 
Preferred Qualifications:<ul><li>
Previous PBX/Communications experience</li><li>
Customer Services experience</li><li>
Computer and typing skills</li></ul> 
Physical Requirements:<ul><li>
Hearing and Visual acuity</li><li>
Manual dexterity to perform keyboard functions</li><li>
Ability to push wheelchairs</li><li>
Ability to lift 25 pounds</li></ul> 
Total Rewards
We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits. 
Conditions of Employment:
The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:<ul><li>
Background Check and Live Scan</li><li>
Employment Misconduct*</li><li>
Legal Right to Work in the United States</li><li>
Vaccination Policies</li><li>
Smoking and Tobacco Policy</li><li>
Drug Free Environment</li></ul><ul><li> 
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.
</li></ul>The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.<ul><li>
California Child Abuse and Neglect Reporting Act</li><li>
E-Verify</li><li>
Pre-Placement Health Evaluation</li></ul>
Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php 
Closing Statement:
The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.
 
 
We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.
 
 
UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.</div>

PBX Operator-Communications-Fulltime-Nights

Spectrum Solution W.L L

Job description:We are seeking a Call Center Agent fluent in URDU/HINDI and ENGLISH to join our customer service team.Requirements:<ul><li>Fluent in ENGLISH and URDU/HINDI</li><li>Minimum 2 years of experience in customer service or call center</li><li>Must hold a valid QID</li><li>Ready to join immediately</li><li>Age below 35 years</li><li>Freelance or family visa required</li></ul>Salary &amp; Benefits:<ul><li>4500 FIXED salary + attractive commission</li></ul>Job Type: Full-timeInterested candidates, please apply immediatelySend your CVS on 77708191 with subject Call Center Agent (Hindi/Urdu &amp;English) .Work Location: In person

Call Center Agent (Urdu/Hindi & English)

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