call center operator

Baptist Health System, Inc.

<div><p>About Baptist Health<br>
Recognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as &ldquo;most preferred&rdquo; for more than 30 years. We&rsquo;re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.</p><p></p><div>
Baptist Health is looking to add a Console Operator to our<b> Baptist IT Center </b>team.</div><p></p><div><div><div><div><div><div><div><div><div><p><b>
As a Console Operator, you are the voice of Baptist.</b> Console Operators welcome and address the needs of internal and external callers whose calls are directed to any of our Baptist Medical Center Hospitals and stand-alone Emergency Rooms located within the Northeastern region of Florida. They prioritize, answer, and respond to incoming calls received on the emergency line for the Baptist Health System and alert hospital emergency response teams through effective communication using the appropriate emergency communication management system.</p><p></p><p><b>
Shift Details:</b> PRN, Various Shifts (as needed)</p><p><b>
Location:</b> Baptist IT Center</p><p></p><p><b>
Console Operator Responsibilities:</b></p><ul><li><p>
Welcoming, addressing, and ensuring first call resolution to meet the needs of internal and external callers whose calls are directed to any of our Baptist Medical Center Hospitals and stand-alone Emergency Rooms located within the Northeastern region of Florida.</p></li><li><p>
Prioritizing, answering, and responding to incoming calls received on the internal emergency line for the Baptist Health System and alerts hospital emergency response teams through effective listening, and communicating clearly and concisely via the appropriate emergency communication management system.</p></li><li><p>
Handling incoming calls for all Baptist Medical Center Hospitals and stand-alone Emergency Rooms located within the Northeastern region of Florida, addressing caller questions and/or routing internal and external calls effectively and efficiently to drive first call resolution.</p></li><li><p>
Managing hospital emergency lines by leveraging hospital emergency procedures, notifying the necessary medical or non-medical emergency response teams, as well as local authorities when appropriate, and ensuring all documentation is completed thoroughly and accurately.</p></li><li><p>
Understanding and communicating after-hour emergency on-call schedules for hospital departments as requested by medical staff.</p></li><li><p>
Acting as a gatekeeper to screen calls for hospital leadership and staff members.</p></li><li><p>
Handling calls for dedicated marketing campaigns, answering caller questions and/or scheduling a return call for our Baptist Care Coordination team.</p></li><li><p>
Assisting patients and staff members with making long-distance calls.</p></li><li><p>
Operating communication systems such as telephone, switchboard console, intercom, Cortext, Vocera, or paging systems.</p></li><li><p>
Reviewing and maintaining knowledge of all updated policies, procedures, and hospital information across the Baptist Health system.</p></li><li><p>
Answering telephones promptly and courteously, identifying self and department.</p></li><li><p>
Greeting and welcoming callers in a warm and friendly manner.</p></li><li><p>
Providing complete and accurate information in a timely manner.</p></li><li><p>
Achieving or exceeding goals for key performance metrics, including but not limited to productivity and call abandonment.</p></li><li><p>
Open to help train new employees.</p></li></ul><p></p><p><b>
Experience Requirements:</b></p><ul><li><p>
Less than one year of related experience required</p></li></ul><p></p><p><b>
Education &amp; Credential Requirements:</b></p><ul><li><p>
High School Diploma Required</p></li><li><p>
Associate of Arts/Science Preferred</p></li></ul><p></p><p><b>
This Console Operator will be located at the Baptist IT Center. If you are interested in this opportunity, please apply now!</b></p></div></div></div></div></div></div></div></div></div><p>
Primary Location:</p><p></p>
Downtown - Howard Building</div>

Console Operator

MDR Fertility Pharmacy

<div><p><b>***THIS POSITION IS ELIGIBLE FOR A SIGN-ON BONUS OF UP TO $2,080.00***</b></p>
<h3 class="jobSectionHeader"><b>
Who We Are</b></h3>
<p>
MDR Encino Pharmacy is seeking a talented and motivated Operator to join our team. This is an entry-level position within a fast-paced healthcare environment. We are proud to be the largest independent specialty fertility pharmacy in the United States, dedicated to serving the unique needs of our patients.</p>
<p>
At MDR, the patient experience is what sets us apart. Our patients and their families place a high level of trust in our services, and we take great pride in consistently exceeding those expectations.</p>
<h3 class="jobSectionHeader"><b>
What You Will Do</b></h3>
<p>
As an Operator, your primary responsibility is to support the delivery of exceptional patient care. MDR fosters a collaborative and agile work environment, both of which are essential to success in this role.</p>
<p>
Key responsibilities include:</p>
<ul><li>
Answering and managing incoming calls using a digital phone system in a professional and courteous manner</li><li>
Greeting patients, identifying the purpose of their call, and directing them to the appropriate team member</li><li>
Collecting and entering patient information and new prescriptions accurately into pharmacy systems</li><li>
Triaging orders and inquiries to ensure they are routed to the appropriate department</li><li>
Supporting internal communication within the call center to ensure efficient workflow</li></ul>
<h3 class="jobSectionHeader"><b>Skills and Qualifications</b></h3>
<ul><li>Ability to prioritize tasks based on urgency and importance</li><li>
Strong organizational skills with attention to detail and accuracy</li><li>
Ability to evaluate situations and make sound, efficient decisions</li><li>
Effective interpersonal, communication, and time management skills</li><li>
Basic computer proficiency, including Microsoft Outlook, Word, and Excel</li><li>
Typing speed of at least 30 words per minute</li></ul>
<h3 class="jobSectionHeader"><b>What We Offer</b></h3>
<p>
As the largest independent specialty pharmacy in the United States, we are committed to providing a supportive and employee-focused workplace. We offer:</p>
<ul><li>
Consistent and reliable schedules</li><li>
Competitive compensation</li><li>
Opportunities for career growth and development</li><li>
Employer-sponsored benefits</li><li>
Paid holidays and vacation</li></ul>
<p>
Our commitment starts with the well-being of our team members, who are the foundation of delivering the MDR Patient Experience.</p></div>

Operator

HonorHealth

<div>Overview: Looking to be part of something more meaningful? At HonorHealth, you&rsquo;ll be part of a team, creating a multi-dimensional care experience for our patients. You&rsquo;ll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let&rsquo;s go beyond expectations and transform healthcare together. HonorHealth is one of Arizona&rsquo;s largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses six acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With nearly 17,000 team members, 3,700 affiliated providers and close to 2,000 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities: <b>Job Summary</b><br>
This entry level healthcare position supports hospital operations as a PBX operator and Security dispatcher. Answers calls, dispatch's resources to emergencies and serves as a front line customer service agent. Works with state-of-the-art technology including software, surveillance equipment and is part of the hospital's first responder network. As needed, may also be required to work on-call.<br>
<b>Essential Functions</b><br>
<ul><li>
Keeps customer service as first priority in all interactions Answers and responds to internal, external and security dispatch call traffic Interacts with multiple software platforms to problem solve and serve callers needs Provides numbers, resources and/or information to callers of all types Completes documentation for all calls and service lines supported Alert and activates resources to emergency codes, security issues including staff and patient needs Covers the Customer Navigation Center&rsquo;s phones after hours, nights, weekends and holidays Activates mass notification calls, paging on-call resources and locates other as needed assets Monitors surveillance cameras, child abduction, radio traffic, monitoring software for facilities, panic alarms etc. Maintains documentation for security tasks, deploys them to calls and tracks their movement Covers or takes call after hours for other service lines or call centers (Hope line, Cancer Center, Interpreters) Assists in training and precepting new staff Helps maintain department resources, service books, downtime resources and flip charts
</li></ul><b>Education</b><br>
<ul><li>
Associate's Degree - Preferred</li><li>
High School Diploma or GED - Required</li></ul><b>
Experience</b><br>
<ul><li>
Entry level position. Will provide on the job training - Required</li><li>
Call answering and radio dispatching experience - Preferred</li><li>
Other Hospital operator and/or security dispatching experience - Preferred</li></ul><b>
Licenses and Certifications</b><br>
Facility: HonorHealth Support Services Department: Central Communications Work Hours: Varied Hours/Varied Days Shift: Day Position Type: Full-Time</div>

Dispatch Operator

SAS Fairdeal PVT.ltd

<p><b>Job Opportunity: Inbound Customer Service Representatives (CSRs) / Operators</b></p><p>We are hiring experienced Inbound Customer Service Representatives (CSRs) / Operators to work for a <b>Taxi Company based in the United Kingdom.</b></p><p><b>Job Title: Taxi Operator &amp; Dispatcher</b></p><p><b>Location: PWD, Rawalpindi</b></p><p><b>Job Type: Full-Time (Shift-Based)</b></p><p><b>Pay: PKR 300 &ndash; 400 per hour</b></p><p><b>Maximum Hours/Week: 40 hours</b></p><p><b>Job Description:</b></p><p>We are hiring a Taxi Operator &amp; Dispatcher to join our call center team based in PWD, Rawalpindi. This is a shift-based role with a maximum of 40 working hours per week. The ideal candidate must have prior experience dispatching and operating in the(UK) and be able to manage bookings, coordinate with drivers, and provide excellent customer service.</p><p><b>Responsibilities</b></p><ul><li>Coordinate and schedule deliveries for drivers, ensuring optimal routes are taken.</li><li>Communicate effectively with drivers to provide updates and resolve any issues that may arise during delivery.</li><li>Maintain accurate records of deliveries, including tracking information and delivery confirmations.</li><li>Assist in heavy lifting and loading/unloading of goods as required.</li><li>Monitor vehicle performance and ensure that all vehicles are maintained in good working order.</li><li>Collaborate with team members to improve dispatch processes and enhance overall efficiency.</li></ul><p><b>Qualifications</b></p><ul><li>Previous experience as a Dispatch Operator or in a similar role is preferred.</li><li>Valid commercial driving licence is advantageous; experience as a van driver or delivery driver is a plus.</li><li>Strong communication skills, both verbal and written, to facilitate clear interactions with drivers and team members.</li><li>Ability to perform heavy lifting and maintain physical stamina throughout the shift.</li><li>Proficient in using dispatch software and technology for tracking deliveries.</li><li>Strong organisational skills with the ability to manage multiple tasks simultaneously.</li></ul><p>If you are passionate about logistics and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity as a Dispatch Operator.<br/><b>Job Requirements</b>:<br/>UK returnees preferred.Must have past experience in the UK and the ability to communicate effectively with people in the UK.<br/>Ability to adapt to and use a British accent.<br/>Fluent English speaking and writing skills required (preferably British English).</p><p>Job Type: Full-time</p><p>Pay: Rs350.00 - Rs450.00 per hour</p><p>Application Question(s):</p><ul><li>Are you well aware and expert of ICABBI?</li></ul><p>Experience:</p><ul><li>Taxi Operator / Dispatcher: 1 year (Preferred)</li></ul><p>Work Location: In person</p>

Taxi Operator & Dispatcher UK

BYD South

<ul><li>Answers incoming calls.</li><li>Directs call to Clients &amp; staff, or departments through the switchboard or PBX system.</li><li>Places outgoing calls.</li><li>Logs all wake-up call requests and performs wake-up call services.</li><li>Understand the telephone operator board or PBX switchboard operations.</li><li>Knows what action to take when an emergency call is required.</li><li>Monitors automated systems including fire alarms and telephone equipment.</li><li>Assists in reporting telephone equipment or service complaints and problems.</li><li>Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well.</li><li>Must be polite and courteous while answering the phone.</li><li>Keep records of calls placed and received by all departments and recording the call data.</li><li>Setup conference calls in different locations and time zones.</li><li>Update directory information on the front office software.</li></ul><p>Job Type: Full-time</p><p>Work Location: In person</p>

Receptionist (Female)

Hunterdon Health

<div><div><div><div>Dispatch Operator I</div><br>
<div>
</div><div><p><b>Qualifications</b></p>
<p><b>Minimum Education</b><b>:</b></p>
<p><b>Required:</b></p>
<p>High School Diploma or Equivalent</p><br>
<p><br>
<b>Minimum Years of Experience (Amount, Type and Variation)</b><b>:</b></p>
<p><b>Preferred:</b></p>
<p>Previous telephone phone experience is strongly preferred. Previous experience in a medical office. Medical Terminology experience.</p><br>
<p><br>
<b>Knowledge, Skills and/or Abilities</b><b>:</b></p>
<p><b>Required:</b></p>
<p>Above basic computer proficiency in Microsoft Office Suite.</p>
<p>Must possess excellent communications skills.</p>
<p>Excellent customer service skills.</p>
<p>Comfortable working in a fast paced environment and able to accept new information and protocol easily.</p>
<p><b>Preferred:</b></p>
<p>Previous Switchboard, Call Center and heavy phone experience</p><br>
<p></p>
<p>Hunterdon Health is committed to providing a competitive benefit package to our employees. Benefit offerings vary based on status and may include but not be limited to medical, dental, vision, family forming, paid time off, tuition reimbursement, and retirement savings.</p><br>
<p></p>
<p>The hiring range listed is the potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement. When determining an applicant&rsquo;s hourly rate and/or base salary, several factors may be considered as applicable (e.g., years of relevant experience, education, internal equity, and specialty).</p></div><br>
</div>
</div><br>
Location: HHS Hunterdon Healthcare System Inc. &middot; Alarm And Comms Ctr<br>
Schedule: Full-time, Day shift, Mon-Fri</div>

Dispatch Operator I

City of Hope

<div><div><h3 class="jobSectionHeader"><b>Join the transformative team at </b><b>City of Hope</b><b>, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope&rsquo;s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.</b></h3><h3 class="jobSectionHeader"><b>
</b></h3><h3 class="jobSectionHeader"><b>
Position Summary</b></h3><p>
The PBX &amp; Emergency Response Operator plays a vital role in ensuring seamless communication across the hospital. In this fast-paced, high-impact position, you&rsquo;ll manage incoming and outgoing calls, support patients and staff with critical information, and serve as a key player in emergency response coordination. This role is ideal for someone who thrives under pressure, communicates clearly, and is passionate about delivering exceptional service while supporting patient safety.</p><p></p><h3 class="jobSectionHeader"><b>
As a successful candidate, you will:</b></h3><ul><li>
Manage high-volume incoming and outgoing calls, routing them accurately and efficiently</li><li>
Facilitate hospital-wide communication, including paging staff and relaying urgent messages</li><li>
Assist patients and visitors with inquiries related to services, appointments, and general information</li><li>
Respond to and process emergency codes, coordinating with hospital command center and key personnel</li><li>
Accurately collect and document caller information for follow-up and reporting</li><li>
Deliver exceptional customer service to patients, visitors, and staff</li><li>
Monitor and respond to critical alarms, including fire, medical gas, and cardiac alerts</li><li>
Provide administrative support such as maintaining directories and assisting with scheduling information</li><li>
Ensure compliance with hospital policies, procedures, and patient privacy regulations</li></ul></div><div><h3 class="jobSectionHeader"><b>
Your qualifications should include:</b></h3><ul><li>
High school diploma</li><li>
Minimum of 2 years of customer service experience in a call center, contact center, or PBX environment</li></ul><p><b>
City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please </b><b>click here</b><b>.</b></p><p><b>
To learn more about our Comprehensive Benefits, please</b><b> </b><b>CLICK HERE</b><b>.</b></p></div></div>

PBX & Emergency Response Operator - OC (Night Shift)

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