call center operator

Grand Millennium Al Wahda

<div>
 As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.
 
 
 
 Key Job Responsibilities:
 
 
 
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 Professionally and warmly receive each Guest call, ensuring a friendly interaction.
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 Foster effective communication with all relevant departments to ensure seamless service delivery.
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 Address every query with politeness and courtesy, consistently exceeding Guest expectations.
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 Greet Guests by name upon calling, adhering to the established standard.
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 Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
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 Cultivate awareness of Guest profiles through the Opera Guest profile system.
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 Complete long-distance call vouchers and accurately record them on the traffic sheet.
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 Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
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 Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
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 Take messages for Guests and Management in accordance with prescribed standards.
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 Uphold environmental, health, and safety standards in alignment with organizational policies.
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 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
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 </ul>
</div>

Telephone Operator

DotLynx

Job Title: Call Center AgentJob Description:<ul><li>Handle inbound and outbound calls in a courteous and professional manner.</li><li>Respond promptly to customer inquiries and provide accurate information about products, services, or policies.</li><li>Record and update customer information in the CRM system.</li><li>Escalate complex queries or complaints to the relevant department for resolution.</li><li>Follow communication scripts when handling different topics.</li><li>Ensure high levels of customer satisfaction by delivering a positive experience.</li><li>Meet or exceed performance targets (call handling, response time, quality, etc.).</li><li>Support other team members and contribute to continuous service improvement.</li></ul>Requirements:<ul><li>Male candidates preferred.</li><li>Bilingual proficiency: Arabic and English (spoken and written).</li><li>High school diploma or bachelor&rsquo;s degree preferred.</li><li>Minimum 6 months to 1 year of experience in a call center or customer service role.</li><li>Strong interpersonal and communication skills.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Familiarity with call center technology and CRM systems is an advantage.</li><li>Customer-oriented attitude with problem-solving skills.</li></ul>Salary: 4500 QARHow to Apply: Interested candidates are invited to submit their CVs to: apply@dotlynx.caJob Type: Full-timePay: QAR4,500.00 per month

Call Center Agent

Talent Experts Internayional

Position Overview:The Call Center Operations Manager will lead a remote team focused on delivering an exceptional patient experience through efficient communication, empathy, and service excellence. This role ensures that every interaction &mdash; whether inbound or outbound &mdash; reflects the organization&rsquo;s commitment to patient care, professionalism, and satisfaction.Key Responsibilities:<ul><li>Lead, coach, and manage call center teams.</li><li>Monitor Teams&rsquo; performance metrics.</li><li>Develop and maintain standard operating procedures (SOPs) for inbound and outbound operations.</li><li>Oversee workforce management, including scheduling, attendance, and staffing levels.</li><li>Conduct regular performance reviews and provide feedback and development plans for team members.</li><li>Excellent verbal and written communication skills with a strong command of voice and accent suitable for patient-facing communication.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Business Administration, Operations Management, or a related field.</li><li>5+ years of experience in call center or customer service operations, including 2+ years in a supervisory or managerial role.</li><li>Strong leadership, organizational, and communication skills.</li><li>Experience in healthcare, insurance, or DME/orthotics domain (preferred but not mandatory).</li></ul>Job Type: Full-timeWork Location: Remote

Call Center Operations Manager

Ali Builders & Developers

We are hiring Call Center agent(Female) to join our team.Key Responsibilities:<ul><li>Make outbound calls to clients for payment recovery and service follow-ups.</li><li>Update client information and call outcomes on CRM systems and Excel sheets.</li><li>Resolve client queries and escalate complex cases to the relevant department.</li><li>Maintain daily call logs and prepare reports for supervisors.</li></ul>Requirements:<ul><li>1-2 years of call center or customer relations experience.</li><li>Strong verbal communication and persuasion skills.</li><li>Basic proficiency in Microsoft Excel.</li></ul>Why Join Us?<ul><li>Friendly and collaborative work environment.</li><li>Opportunity to build a career in customer relationship management.</li><li>Competitive salary package with potential growth based on performance.</li></ul>Working Hours: 10:00 AM to 7:00 PMJob Type: Full-timePay: Rs30,000.00 per monthWork Location: In person

Call Centre Agent(Female)

Kafu Facility Management

Job description:<ul><li>Take customer calls and provide accurate, satisfactory answers to their queries and concerns</li><li>De-escalate situations involving dissatisfied customers, offering patient assistance and support</li><li>Call clients and customers to inform them about the company&rsquo;s new products, services and policies</li><li>Guide callers through troubleshooting, navigating the company site or using the products or services</li><li>Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items</li><li>Collaborate with other call center professionals to improve customer service</li><li>Help to train new employees and inform them about the company&rsquo;s customer management policies</li><li>Microsoft Office Skills</li></ul>Requirements:<ul><li>Fluent in Arabic (spoken and written) &ndash; Essential</li><li>Good command of English &ndash; Preferred or required depending on business needs</li><li>Previous experience in a call center or customer service role is an advantage</li><li>Excellent communication and interpersonal skills</li><li>Patience, empathy and ability to handle pressure</li><li>Basic computer and typing skills</li><li>Ability to work in shifts, including weekends and holidays, if required</li></ul>Job Type: Full-timePay: QAR5,000.00 - QAR10,000.00 per monthApplication Question(s):<ul><li>Are you ready to join immediately with N O C?</li></ul>Experience:<ul><li>Call Center Agent: 2 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Call Center Agent - Arabic Speaking

Creative Arts Dental & Aesthetic LLC

We are seeking a skilled Call Center Representative with a minimum of 4 years of experience in dental services or telesales. The ideal candidate will possess strong communication skills, a customer-focused approach, and a proven track record of achieving targets.Key Responsibilities:<ul><li>Handle inbound and outbound calls professionally and efficiently.</li><li>Promote dental services, products, or related offerings to prospective and existing clients.</li><li>Maintain accurate records of customer interactions and transactions in the system.</li><li>Provide information, guidance, and support to clients regarding services or products.</li><li>Address customer inquiries, complaints, and feedback in a courteous and timely manner.</li><li>Collaborate with the team to improve call strategies and enhance customer satisfaction.</li></ul>Qualifications &amp; Requirements:<ul><li>Minimum 4 years of experience in dental, healthcare call centers, or general telesales.</li><li>Fluent in Arabic and English.</li><li>Experience in appointment scheduling for dental clinics.</li><li>Strong interpersonal skills and ability to build lasting client relationships.</li></ul>What We Offer:<ul><li>Competitive salary.</li></ul>Send resume at hr@creativeartsaesthetic.comJob Type: Full-timeExperience:<ul><li>call center: 4 years (Required)</li></ul>Language:<ul><li>Arabic (Required)</li><li>English (Required)</li></ul>

Call Center Representative - Dental/Telesales

Alghanim INDUSTRIES

Date: 6 Oct 2025
 
Location: 
KW
 
Company: 
Alghanim Industries
 
Long Description Job Summary
 The Call Center Agent is responsible for directing and coordinating enquires of the customers of the automotive division Industries.
 Job Responsibilities
 Plans, directs, coordinates and controls the total number of incoming calls from existing customers
 Attends to enquiries from new prospects and makes outgoing calls
 Opening new job cards related to the service center
 Solving customers problems related to delivery and showroom
 Conduct customer satisfaction surveys
 Forward customer complaints by email to call centre supervisor
 Execute telemarketing campaigns
 Ensure proper call execution in order to maintain highest quality customer service and increase sales
 
Candidate Requirements
 Bilingual - good command of both English and Arabic
 2 year experience in the same field
 Expert in using Microsoft Office applications (Word, Excel and PowerPoint)
 Good communication skills
 Clear voice and pronunciation
 Team player
 Friendly attitude with customers and team members
 Excellent customer service skills
 
Education High School / Diploma

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