call center operator

BizSolutions 360

B360 is Seeking Qualified Call Center Operator for NIH Emergency Call Center Services in Bethesda, MarylandJob Title: Center Operator &ndash; NIH Emergency Call CenterJob Summary: The Call Center Operator will be the first point of contact for incoming calls to the NIH Call Center. This role is responsible for handling general inquiries, directing calls to the appropriate departments, and assisting the hearing-impaired community with TTY calls.Responsibilities:<ul><li>Answer and direct incoming calls to the appropriate NIH department.</li><li>Provide general information and assistance to callers.</li><li>Support emergency paging requests, Signal Paging, and Code Blue emergencies.</li><li>Log all call information accurately and update databases.</li><li>Provide assistance with TTY calls for the hearing impaired.</li></ul>Education:<ul><li>High school diploma or equivalent; associate&rsquo;s degree preferred.</li></ul>Skills:<ul><li>Strong communication and customer service skills.</li><li>Ability to operate telecommunication systems (AVAYA, SPOK).</li><li>Proficient in Microsoft Office Suite.</li><li>Attention to detail and ability to handle high call volumes.</li></ul>Certifications:<ul><li>First Aid/CPR certification (preferred).</li></ul>Years of Experience:<ul><li>At least 2 years of experience in a call center environment.</li></ul>Tools:<ul><li>AVAYA systems, SPOK software, Microsoft Office Suite.</li></ul>Pay: $46.00 - $65.00 per hourWork Location: In person

Call Center Operator

UPMC

<div>
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 Looking for a role where your voice truly matters? Our Call Center Operator position is ideal for someone who thrives during overnight hours and enjoys fast‑paced work!
 
 
 
 This role offers 8‑ or 10‑hour shifts, with required availability on Thursdays, Fridays, and Saturdays, and the possibility of picking up additional days for coverage when needed. Depending on shift length, hours run either from 8:00 p.m. to 6:30 a.m. or from 10:00 p.m. to 6:30 a.m. You&rsquo;ll be part of a supportive, team‑oriented department known for strong collaboration, a positive attitude, and a recently implemented new system that&rsquo;s improved how work gets done. Weekend and holiday availability is required, and candidates who meet the minimum qualifications are encouraged to apply. If you&rsquo;re dependable, a strong typist, and ready to join a team that makes an impact around the clock, apply today!
 
 
 
 Responsibilities:
 
 
 
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 Maintain Keys and sign in books for chaplain, volunteers, departments, electrical/telephone closets, lactation room, elevators, and employee parking lot.
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 Activates the Alert Notification System.
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 Dispatch Security assisting with emergency support.
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 Contact cab company when needed by departments and prepare paper work.
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 Monitor all code/alarms and dispatch (Fire, Cardiac Arrest, Community Disaster, Injured visitors/staff, helicopter arrival, power failures, telephone switch alarms, blood bank, doors and gas alarms). Also respond to any of the above in the 100 and 200 Medical Arts Building on campus.
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 Respond to any telephone repairs, logging the report, paging appropriate individual to handle repair.
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 Answer all incoming telephone calls on the console and redirect to the appropriate location, providing information, placing calls, activating pagers and overhead paging.
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 Provide answering service for clients, following instructions, dispatching emergency messages, and verbally or fax messages to the client.
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 Maintain on call schedules for departments.
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 Reports elevator, ATM and payphone problems.
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 Responds to all calls needing assistance from parking lot gates as well as pay stations.
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 Assist the religious taking patient requests for visit or communion, dispatch for emergencies and overhead page services.
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 Respond to long-range or in-house pager repairs, replacements and batteries, logging the report, and trouble shooting.
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 Performs all responsibilities according to the philosophy of the UPMC Health System such that the needs of our customers are fulfilled.
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 Provides approved overhead announcements.
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 High school diploma or GED required.
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 Minimum two-years' experience in customer service required, answering service experience preferred.
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 Must possess proficient spelling/grammar skills, must be able to communicate effectively with all age groups and populations of external and internal customers, as well as co-workers, on all communication systems in Telecommunications
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 Must possess proficient typing (40 wpm) and spelling/grammar skills.
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 The call center operator will type alpha text messages via pagers to physicians, staff members, and answering service clients.
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 Answering service clients, in addition, receive all messages handled by In Touch daily via fax to their office.
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 Attends mandatory safety, compliance, and other meetings required by Telecommunications and hospital guidelines
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 Attends in-service and training classes, as required
 
 
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 </ul>
 
 Licensure, Certifications, and Clearances:
 
 
 
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 Act 34
 
 
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 UPMC is an Equal Opportunity Employer/Disability/Veteran
 
</div>

Revolve Solutions LLC

Position OverviewAre you looking for a weekend role that truly lets you make a difference? The Call Center Operator &ndash; Weekend provides essential 24/7 call center coverage during weekend and holiday shifts at the NIH CIT Emergency Call Center. Weekend Operators perform the same core functions as weekday Operators, handling emergency notifications, paging, directory assistance, teleconferencing, and TTY services, and are classified as Essential Personnel by the Department of Health and Human Services.Key Duties &amp; Responsibilities<ul><li>Answer and process all inbound calls for NIH general information, directory assistance, emergency notifications, paging, and teleconferencing during weekend hours.</li><li>Execute Code Blue Emergency paging and NIH Police/Fire notifications with 100% accuracy at all times (No-Fail Task).</li><li>Process Signal Paging requests and overhead paging announcements during weekend shifts.</li><li>Place national and international telephone calls on behalf of callers.</li><li>Assist hearing-impaired and deaf callers via TTY/TDD technology.</li><li>Maintain accurate updates to all electronic and non-electronic databases and logs during weekend operations.</li><li>Perform basic equipment and software problem identification and resolution; escalate to Weekend Team Lead as needed.</li><li>Adhere to all NIH call handling protocols and QCP standards during all weekend shifts.</li><li>Participate in training and retraining programs as required.</li></ul>Minimum Education Requirements<ul><li>High School diploma or Associate degree required.</li></ul>Experience &amp; Competency Requirements<ul><li>Approximately two (2) years of call center experience preferred.</li><li>Demonstrated ability to work independently and maintain performance standards during off-hours/weekend operations.</li><li>Strong verbal communication skills and professional telephone demeanor.</li><li>Ability to manage emergency situations calmly and effectively with limited on-site supervision.</li></ul>Technical Skills &amp; Systems<ul><li>Telephony experience is a plus; familiarity with ACD systems preferred.</li><li>Experience with SPOK and/or Avaya platforms a plus.</li><li>Basic computer and database proficiency required.</li><li>TTY/TDD experience preferred.</li></ul>Pay: $38,000.00 - $45,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Call Center Operator- Weekend Shifts

B360 is Seeking Qualified Call Center Lead Operator for NIH Emergency Call Center Services in Bethesda, MarylandCall Center Lead OperatorJob Title: Call Center Lead Operator &ndash; NIH Emergency Call CenterJob Summary: The Lead Operator will be responsible for handling high-priority calls (e.g., Code Blue, STAT) and ensuring that all general calls are handled efficiently. The Lead Operator will also support the team by assisting with training and mentoring junior operators.Responsibilities:<ul><li>Operate the call center systems to handle emergency and general informational calls.</li><li>Assist in the training and mentoring of new operators.</li><li>Perform daily call quality checks and monitor operator performance.</li><li>Handle escalated calls and provide advanced support for complex issues.</li><li>Ensure calls are routed to appropriate departments and follow correct procedures.</li><li>Provide real-time support for Signal Paging and Code Blue emergencies.</li></ul>Education:<ul><li>High school diploma or equivalent; associate&rsquo;s degree preferred.</li></ul>Skills:<ul><li>Strong call handling skills and attention to detail.</li><li>Knowledge of medical terminology and emergency procedures.</li><li>Proficient in AVAYA and SPOK systems.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to remain calm under pressure.</li></ul>Certifications:<ul><li>First Aid/CPR certification (preferred).</li><li>Basic medical terminology training is a plus.</li></ul>Years of Experience:<ul><li>At least 2 years of experience in a call center environment.</li></ul>Tools:<ul><li>AVAYA systems, SPOK software, Microsoft Office Suite.</li></ul>Pay: $46.00 - $65.00 per hourWork Location: In person

Call Center Lead Operator

United Al Saqer Group

<div>Company: Abu Dhabi Motors &ndash; United Al Saqer Group 
Location: Al Ain, Abu Dhabi, UAE
About United Al Saqer Group: 
Established more than 40 years ago, the United Al Saqer Group (UASG) is one of the leading multi-sector business groups in the United Arab Emirates. UASG owns and operates a diverse portfolio of UAE-based companies across several key industries, including Abu Dhabi Motors, Dalma Motors, Al Saqer Heavy Equipment, Al Saqer Property Management, Royal International Construction, and Royal Joinery.
Job Summary:
The Telephone Operator handles all incoming and outgoing calls for the automotive dealership or service center. This role ensures professional, efficient, and courteous communication with customers, service teams, and internal departments, acting as the first point of contact for inquiries.
AREA OF RESPONSIBILITY BRIEF DESCRIPTION OF ACTIVITIES
1 Call Handling &middot; Receive, route, and manage incoming calls to the appropriate departments.
2 Customer Assistance &middot; Provide basic information about services, vehicle availability, appointments, or general inquiries.
3 Message Management &middot; Record and deliver messages accurately to relevant staff members.
4 Coordination &middot; Liaise with service advisors, sales teams, and management to ensure smooth communication flow.
5 Reporting &middot; Maintain call logs and report call statistics or issues to supervisors.
6 Professionalism &middot; Ensure courteous and professional telephone etiquette at all times. 
QUALIFICATIONS &amp; CERTIFICATIONS &amp; EXPERIENCE (MANDATORY &amp; PREFFERED)<ul><li>High school or diploma in in communication or customer service or related field.</li><li>0&ndash;1 year of experience in as a telephone operator, receptionist, or front office staff preferred.</li><li>Basic computer skills for logging calls and messages.</li></ul>
SKILLS &amp; COMPETENCIES (Technical, Behavioral and Soft)
Technical Skills:<ul><li>Call Management &amp; Routing</li><li>Customer Communication</li><li>Message Logging &amp; Documentation</li><li>Coordination with Departments</li><li>Telephone Etiquette &amp; Professionalism</li></ul>
Behavioral Skills &amp; Competencies:<ul><li>Customer Focus - Responds politely and promptly to customer inquiries. Seeks support when needed.</li><li>Accountability and Ownership - Completes tasks on time and owns up to mistakes.</li><li>Agility and Adaptability - Willing to try new ways of working and learn from mistakes.</li><li>Collaboration &amp; Influence - Works well with teammates and shares information openly.</li><li>Result Orientation - Focuses on completing tasks efficiently and accurately.</li></ul></div>

Telephone Operator | UAE National | Al Ain

Inspira Health Network

<div>MAJOR FUNCTION:
The Communications Operator provides front-line hospital switchboard support for Inspira Health, ensuring accurate call handling, emergency code notifications, and paging operations. This role is responsible for responding to high-volume calls, monitoring alarms, and coordinating with appropriate departments during routine and emergency events. Operators must maintain confidentiality, demonstrate strong customer service, and adhere to established communication protocols. Communications Operators must be able to work all shifts.
QUALIFICATIONS:
Education &amp; Experience:<ul><li>
High School Diploma or GED equivalent required.</li><li>
Min 1-2 years Call Center, medical office or similar customer service experience preferred.</li><li>
Ability to communicate effectively on the telephone.</li><li>
Ability to relate to people with diverse educational, socioeconomic, and ethnic backgrounds.</li><li>
Ability to handle a high volume, call center environment, ability to multi-task.</li><li>
Ability to exercise good judgment to handle calls appropriately.</li><li>
Ability to demonstrate good customer service.</li><li>
Medical terminology a plus.</li><li>
Bi-Lingual Spanish a plus.</li></ul><div><div><div>
Physical Requirements
Place an N, O, F or C in the boxes below
N: Never O: Occasionally (&lt;20%) F: Frequently (20%-80%) C: Constantly &gt;80%)
Lifting &lt;20lbsOStandingOSittingO
Lifting 20-50lbsOClimbingOKneelingO
Lifting&gt;50lbsOCrouchingOReachingO
CarryingOHearingCWalkingO
PushingOTalkingCVisionC
Environmental Conditions
NoiseOVaried TemperaturesOCleaning AgentsO
Noxious odorsOPatient ExposureOOperative EquipmentO</div></div></div>
BENEFITS INFORMATION:
Click Here to Review Our Great Benefits Offerings
?&gt; 
 
At Inspira Health, you&rsquo;ll join with the area&rsquo;s most dedicated and distinguished team to bring quality and compassionate care to our communities. We focus on clinical excellence, providing evidence-based care to help each patient achieve the best possible outcome. The scope and depth of our network can open many doors for your learning and career growth.
Our charitable nonprofit health care organization serves communities across southern New Jersey. The network, which traces its roots to 1899, comprises three hospitals, a comprehensive cancer center, sleep medicine, cardiac testing, digestive health and wound care, urgent care, imaging and rehabilitation, and primary and specialty physician practices in Gloucester, Cumberland, Salem and Camden counties.
Inspira is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, age, marital status, affectional or sexual orientation, familial status, disability, liability for service in the Armed Forces of the United States, nationality, sex, gender identity or expression.</div>

Communications Operator- Access Management, Full-Time, Bridgeton

Osceola Community Health Services

Osceola Community Health Services (OCHS) is currently seeking to fill this position at our FQHC. OCHS operates multiple Community Health Centers throughout Osceola County that are accredited by The Joint Commission for Ambulatory Care and Primary Care Medical Home.We offer great benefits including low-cost health insurance; life and disability insurance; paid holidays and leave time.This is an entry-level call center position in the Dental department. Applicant must be able to work flexible hours between 7:30am to 6:30pm. Responsible for the following functions:Answers all incoming calls by the third ring, assesses patient needs, enters or updates demographic information on new and existing patients. Verifies eligibility for services and insurance information.Informs patients of pending balances and collects payment over the phone, records on patients' accounts and prepares daily cash reports as needed.Organize and maintain patient records, filing and assuring proper forms are used pursuant to OCHS policy. Completes insurance listing verification and ensures follow- up calls are made to schedule patient follow-up exams, treatments, etc. per insurance guidelines.Completes all follow-up calls on patients needing a follow-up appointment per provider. Document and ensures notes are placed in the electronic health record.Requirements:* Bilingual* Experience in a medical office environment* One (1) year of experience in customer service.Job Type: Full-timePay: $15.00 per hourBenefits:<ul><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Experience:<ul><li>Customer Service: 1 year (Required)</li><li>call center or operator: 1 year (Required)</li></ul>Language:<ul><li>English and Spanish (Required)</li></ul>Work Location: In person

Call Center Representative

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Call Center Operator

Call Center Operator

Call Center Operator- Weekend Shifts

Call Center Lead Operator

Telephone Operator | UAE National | Al Ain

Communications Operator- Access Management, Full-Time, Bridgeton

Call Center Representative