call center operator

JobCenter

Call center operator vacancy in Ajman UAE Call Center Operator (Part-Time) Location: Ajman, UAE Profession: Customer Service Nationality Preference: Africans or Egyptians As a part-time call center operator, you will be responsible for providing efficient and effective customer service to our clients. Your main duty will be to handle incoming calls from customers, addressing their inquiries and concerns in a timely and professional manner. This position does not require English language proficiency, making it suitable for non-native English speakers. Key Responsibilities: - Answer incoming calls from customers and provide accurate information regarding products or services - Identify and escalate any issues or complaints to the appropriate department - Keep records of customer interactions, transactions, comments and complaints - Follow communication procedures, guidelines and policies - Maintain a positive attitude towards customers at all times - Meet personal/team targets and contribute to the overall success of the call center Requirements: - African or Egyptian nationality preferred - Previous experience in a call center or customer service role is an advantage but not required - Ability to communicate effectively in English is not required - Strong communication skills and telephone etiquette - Ability to handle high volume of calls while maintaining quality of service - Basic computer skills - Flexibility to work part-time hours without accommodation If you have a friendly personality, excellent communication skills, and are looking for a part-time job without the need for English proficiency, then this could be the perfect opportunity for you. Apply now to join our dynamic team at our call center in Ajman!This job has no reviews yet. You can be the first!The most in-demand professions in Ajman:Users also frequently search in these cities:More professions from the category Manager - Secretary - Communication:Subscribe to our telegram

Call center operator

Orgament

Call Center Sales Operator &ndash; Interior Design &amp; Renovation (Dubai)Orgament &ndash; full-cycle interior design and renovation company in Dubai. We create turnkey projects from concept to completion. Currently working on 20+ projects including apartments, villas, offices, and showrooms.If you speak confident English and have experience in telephone sales, we are looking for you!What we offer:<ul><li>Transparent motivation system: base salary + KPI-based bonuses</li><li>Salary level discussed individually during interview</li><li>Work with clients based in Dubai</li><li>Warm leads only, no cold calling</li><li>Work schedule: 5/2, from 9am to 7pm</li><li>Work visa sponsorship</li></ul>Responsibilities:<ul><li>The main task: selling interior design and renovation services in Dubai to inbound (warm) leads</li><li>Processing leads, qualifying inquiries, and scheduling meetings with clients</li></ul>Requirements:<ul><li>Personal computer/laptop and headset</li><li>Minimum 1 year of experience in sales or a call center (mandatory)</li><li>Confident spoken and written English</li><li>Experience in the renovation or construction industry is a strong advantage</li></ul>We look forward to receiving your application!Job Type: Full-timePay: From AED5,000.00 per monthExperience:<ul><li>Call center / Sales: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Call Center Sales Operator

Miral Destinations

<div>
 
 The Al Ain Zoo Operations Manager (Call Center) is responsible for the day-to-day management, performance, and continuous optimization of all call center operations for Al Ain Zoo under Miral Destinations&rsquo; sales division.
 
 
 
 
 
 This role ensures that every interaction, whether by phone, email, chat, or social media, reflects world-class service standards and supports Al Ain Zoo&rsquo;s mission of education, conservation, and guest delight. The manager will lead a team in AAZ while working closely with Miral&rsquo;s central teams in Abu Dhabi to align KPIs, service strategies, and business goals.
 
 
 
 
 
 The role is site-dominant (80%), requiring a strong presence at Al Ain Zoo to supervise front-line delivery, monitor guest feedback, provide live reporting to Miral management and manage operational issues in real time. The remaining 20% office time at FWAD is dedicated to management alignment, reporting, presentations, and cross-department collaboration.
 
 
 
 
 
 Driving license &amp; car are required for transportation.
 
 
 
 
 
 
 Leadership and Team Management
 
 
 
 
 
 <ul>
 <li>
 Lead, mentor, and manage.
 </li>
 <li>
 Foster a collaborative and high-performance culture within the team.
 </li>
 <li>
 Provide regular feedback, performance evaluations, and professional development opportunities for staff.
 </li>
 <li>
 Act as a point of escalation and reason, relying on a combination of judgement based on experience, data, and company policies to make decisions.
 </li>
 <li>
 Support head of concierge operations to execute initiatives to optimize operations.
 </li>
 <li>
 Develop and launch initiatives to improve customer experience and operational efficiencies, building relationships with key stakeholders including external technology providers.
 </li>
 </ul>
 
 
 
 
 
 Operational Excellence
 
 
 
 
 
 <ul>
 <li>
 Ensure delivery of high-quality omni-channel customer service (phone, email, chat, socials, and on-site guest support).
 </li>
 <li>
 Implement Miral&rsquo;s contact center frameworks within the Al Ain Zoo operation for consistent guest experience delivery.
 </li>
 <li>
 Monitor daily service levels, adherence, and CSAT performance.
 </li>
 <li>
 Coordinate shift rosters, attendance, and break schedules to ensure coverage and compliance.
 </li>
 </ul>
 
 
 
 
 
 Business Performance and Improvement
 
 
 
 
 
 <ul>
 <li>
 Analyze daily and monthly performance reports and derive insights to enhance service quality and efficiency.
 </li>
 <li>
 Lead process improvement initiatives aligned with the SOW obligations of the Operator Agreement between Miral and ZAPIA for Call Center &amp; Customer Experience Services.
 </li>
 <li>
 Drive continuous improvement plans to optimize AHT, response rates, sales conversion, and guest satisfaction.
 </li>
 </ul>
 
 
 
 
 
 Reporting and Analytics
 
 
 
 
 
 <ul>
 <li>
 Generate bi-weekly and monthly performance presentations on call volumes, SLAs, guest feedback, and operational challenges.
 </li>
 <li>
 Utilize data insights to recommend process enhancements and training priorities.
 </li>
 <li>
 Ensure data integrity across systems (Sprinklr, Genesys, CRM tools) and coordinate with Miral&rsquo;s central reporting team.
 </li>
 </ul>
 
 
 
 
 
 Collaboration and Stakeholder Management
 
 
 
 
 
 <ul>
 <li>
 Act as the primary liaison between Miral and ZAPIA management on all matters relating to Call Center and Guest Experience.
 </li>
 <li>
 Represent the Guest Experience Division in on-site and bi-weekly FWAD meetings to report on KPIs, operational updates, and strategic initiatives.
 </li>
 <li>
 Collaborate with IT, Marketing, Sales, and HR teams to ensure seamless alignment of systems and service standards.
 </li>
 </ul>
 
 
 
 
 
 Compliance &amp; Governance
 
 
 
 
 
 <ul>
 <li>
 Ensure alignment with UAE labor laws, HSSE requirements, and Al Ain Zoo regulations.
 </li>
 <li>
 Comply with the Service Level and Reporting obligations outlined in the SOW for Customer Experience and Call Center Services.
 </li>
 <li>
 Monitor team attendance, leave management, and disciplinary compliance.
 </li>
 </ul>
 
 
 
 
 
 People Development
 
 
 
 
 
 <ul>
 <li>
 Identify training needs and coordinate skill-development programs to build team capability in guest handling and system proficiency.
 </li>
 <li>
 Implement coaching plans for Assistant Managers and Supervisors to support career progression and performance growth.
 </li>
 </ul>
 
 
 
 
 
 Essential:
 
 
 
 
 
 <ul>
 <li>
 Management Diploma or related field or certification in Contact Centre management (COPC)
 </li>
 <li>
 3+ years experience in customer service operations, hospitality, or customer experience.
 </li>
 <li>
 1+ years experience in managing business improvement programs.
 </li>
 <li>
 Strong leadership and people management skills.
 </li>
 <li>
 Excellent communication and interpersonal abilities.
 </li>
 <li>
 Analytical mindset with experience in data-driven decision-making.
 </li>
 <li>
 Proficiency in customer service software and tools.
 </li>
 <li>
 Strategic thinker with a continuous improvement mindset.
 </li>
 <li>
 Ability to work in a fast-paced and dynamic environment.
 </li>
 <li>
 Fluent in English.
 </li>
 </ul>
 
 
 
 
 
 Desirable:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 </li>
 <li>
 Leadership certification.
 </li>
 <li>
 CX certification.
 </li>
 <li>
 Business Improvement Certification(s), i.e. Lean, Design Thinking, Kaizen, Six Sigma
 </li>
 <li>
 Project Management certification
 </li>
 <li>
 Strong understanding of omni-channel customer service environments (e.g., phone, email, chat, and in-person).
 </li>
 <li>
 Exceptional communication and leadership skills with a focus on empathy and coaching.
 </li>
 <li>
 Ability to manage multiple priorities and balance team needs with business objectives.
 </li>
 <li>
 Strong analytical and reporting skills to identify performance trends and provide actionable insights.
 </li>
 <li>
 Experience in guest service, customer satisfaction, and team development.
 </li>
 <li>
 Customer service and/or customer experience certification.
 </li>
 <li>
 Hospitality diploma.
 </li>
 <li>
 English and Arabic fluency.
 </li>
 <li>
 Coaching and mentorship skills.
 </li>
 </ul>
 
 
</div>

Call Center Operations Manager

Jungle Beige Advertising

Dubai Marine Beach Resort &amp; Spa is hiring!Telephone Operator.Dubai Marine is looking for a motivated and energetic Telephone Operator to join our team. This role is perfect for someone eager to grow in the travel and hospitality industry while delivering exceptional services.Key Responsibilities:<ul><li>Answer all incoming calls promptly, courteously, and professionally.</li><li>Handle internal and external calls and direct them to the appropriate departments or extensions.</li><li>Take and relay messages accurately and ensure timely delivery.</li><li>Provide information to guests regarding hotel services, facilities, and local attractions.</li><li>Handle wake-up call requests and ensure they are delivered on time.</li><li>Log and report any phone system faults or issues to the IT or maintenance team.</li><li>Maintain updated directory of hotel staff and departments.</li><li>Assist in emergency situations by following the hotel&rsquo;s communication procedures.</li><li>Uphold confidentiality of all guest and staff information.</li><li>Support Front Office operations when required.</li></ul>Qualifications<ul><li>Previous experience as a Telephone Operator.</li><li>Excellent communication and telephone etiquette skills.</li><li>Fluent in English; additional languages are an advantage.</li><li>Strong organizational and multitasking abilities.</li><li>Basic computer skills and familiarity with telephone systems.</li><li>Always polite and courteous while answering the phone</li></ul>Application Question(s):<ul><li>Able to join immediately?</li><li>Are you able to speak and communicate in other language except from English?</li></ul>Experience:<ul><li>Telephone Operator/Receptionist: 1 year (Required)</li></ul>What we are offering:<ul><li>A competitive salary.</li><li>Accommodation, Transportation, Meal and Medical Insurance.</li></ul>Job Type: Full-timePay: AED1,500.00 per month

Telephone Operator ( Female )

M Hotel Al Dana Makkah By Millennium

<div>
 As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.
 
 
 
 Key Job Responsibilities:
 
 
 
 <ul>
 <li>
 Professionally and warmly receive each Guest call, ensuring a friendly interaction.
 </li>
 <li>
 Foster effective communication with all relevant departments to ensure seamless service delivery.
 </li>
 <li>
 Address every query with politeness and courtesy, consistently exceeding Guest expectations.
 </li>
 <li>
 Greet Guests by name upon calling, adhering to the established standard.
 </li>
 <li>
 Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
 </li>
 <li>
 Cultivate awareness of Guest profiles through the Opera Guest profile system.
 </li>
 <li>
 Complete long-distance call vouchers and accurately record them on the traffic sheet.
 </li>
 <li>
 Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
 </li>
 <li>
 Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
 </li>
 <li>
 Take messages for Guests and Management in accordance with prescribed standards.
 </li>
 <li>
 Uphold environmental, health, and safety standards in alignment with organizational policies.
 </li>
 <li>
 Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
 </li>
 </ul>
</div>

Telephone Operator

DS Marketing Agency

We are looking for Fresh Call Center Agents to join our team. The candidate will handle outbound calls, assist customers, and provide service information. Full training will be provided&mdash;no previous experience required.Key Responsibilities<ul><li>Make outbound calls to customers</li><li>Share company services and gather customer info</li><li>Follow call scripts and quality guidelines</li><li>Maintain call records in system (CRM/Sheets)</li><li>Provide professional communication &amp; support</li><li>Meet daily/weekly call targets (training included)</li><li>Follow company call center policies</li></ul>Required Skills<ul><li>Good communication skills (basic English is a plus)</li><li>Confident and energetic personality</li><li>Ability to work in a fast-paced call center environment</li><li>Basic computer &amp; mobile handling skills</li><li>Positive attitude and willingness to learn</li><li>Punctual and responsible</li></ul>Benefits<ul><li>Fixed Salary + Incentives</li><li>Training &amp; Career Growth</li><li>Friendly Work Environment</li><li>Monthly bonuses on performance</li></ul>Working ScheduleNight Shift (International Campaign) Full-Time &ndash; Office BasedJob Types: Full-time, FresherWork Location: On the road

Call Center Agent (Freshers )

ADIB Group

Description Role: Call Center AgentLocation: Ras-Al-KhaimahRole Purpose: To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. Key Accountabilities of the role <ul><li>Handle inbound & outbound calls according to procedures, guidelines, and schedules set by the organization call center.</li><li>Proactively offer customers to register for IVR and SMS services according to procedures and guidelines.</li><li>Escalate customer queries and complaints as necessary.</li><li>Follow up with customers via telephone or email following initial sales contact.</li><li>Explain products, services, and prices; answer all customer questions.</li><li>Maintain politeness and courtesy when dealing with customers at all times.</li><li>Obtain customer information such as name, address, and reactions of prospects contacted; enter orders into computers.</li><li>Keep accurate data on all tasks performed as per the defined format.</li><li>Secure and file customer documents appropriately.</li><li>Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.</li><li>Meet or exceed the daily, weekly, and monthly sales targets set by management.</li><li>Proactively cross-sell and up-sell various bank products to customers or callers that qualify.</li><li>Escalate hazards or potential risks immediately via proper channels.</li><li>Adhere to all ADIB policies.</li></ul> Specialist Skills / Technical Knowledge Required for this role: <ul><li>Communication Skills in bilingual languages (Arabic/English)</li><li>Sales Skills</li><li>Customer Resolution Skills</li></ul>Only UAE National candidates are considered for this role. Required Experience: Unclear Seniority

Call Center Agent

Search 10000+ Call center operator jobs near you this November. New roles added regularly across leading industries. Apply today.