call center operator

JobCenter

Call center operator vacancy in Ajman UAE Call Center Operator (Part-Time) Location: Ajman, UAE Profession: Customer Service Nationality Preference: Africans or Egyptians As a part-time call center operator, you will be responsible for providing efficient and effective customer service to our clients. Your main duty will be to handle incoming calls from customers, addressing their inquiries and concerns in a timely and professional manner. This position does not require English language proficiency, making it suitable for non-native English speakers. Key Responsibilities: - Answer incoming calls from customers and provide accurate information regarding products or services - Identify and escalate any issues or complaints to the appropriate department - Keep records of customer interactions, transactions, comments and complaints - Follow communication procedures, guidelines and policies - Maintain a positive attitude towards customers at all times - Meet personal/team targets and contribute to the overall success of the call center Requirements: - African or Egyptian nationality preferred - Previous experience in a call center or customer service role is an advantage but not required - Ability to communicate effectively in English is not required - Strong communication skills and telephone etiquette - Ability to handle high volume of calls while maintaining quality of service - Basic computer skills - Flexibility to work part-time hours without accommodation If you have a friendly personality, excellent communication skills, and are looking for a part-time job without the need for English proficiency, then this could be the perfect opportunity for you. Apply now to join our dynamic team at our call center in Ajman!This job has no reviews yet. You can be the first!The most in-demand professions in Ajman:Users also frequently search in these cities:More professions from the category Manager - Secretary - Communication:Subscribe to our telegram

Call center operator

Mars BPO

Job Description: We are looking for proactive and energetic Call Center Operators to join our team. In this role, you will handle inbound and outbound calls, provide information about our products and services, assist customers with their queries, and support sales operations. This position is ideal for freshers or candidates with call center experience who want to grow in a professional and dynamic environment.Key Responsibilities:<ul><li>Manage inbound and outbound calls efficiently and professionally.</li><li>Provide accurate product/service information to customers.</li><li>Address and resolve customer queries and complaints promptly.</li><li>Support lead generation and sales campaigns.</li><li>Maintain proper records of calls and follow-ups.</li><li>Collaborate with team members to achieve targets and KPIs.</li></ul>Requirements:<ul><li>Minimum education: Intermediate / Bachelor&rsquo;s degree preferred.</li><li>Strong communication skills in [English/Local Language].</li><li>Customer-focused with good problem-solving skills.</li><li>Ability to work under pressure and meet targets.</li><li>Basic computer skills; familiarity with MS Office.</li><li>Previous call center experience is a plus but not mandatory.</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives.</li><li>Friendly and professional work environment.</li><li>Opportunities for career growth and development.</li><li>On-the-job training and guidance.</li><li>Recognition and rewards for outstanding performance.</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Shift Timing: 6:30 PM to 5:00 AMOffice Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Operator

Table Mountain Casino

Under general direction from the Call Center Operator, accepts incoming calls to the casino in a prompt, courteous, and professional manner; provides information to the caller or directs the call to the appropriate destination.
 
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
 
Essential Duties & Responsibilities: 
<ul>
<li>Follow AAA 4 Diamond standards on phone etiquette.</li>
<li>Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.</li>
<li>Takes and delivers messages or transfers call to voice mail when appropriate personnel are unavailable.</li>
<li>Provides information regarding hours, events and promotions to the general public.</li>
<li>Maintains an accurate call log.</li>
<li>Projects a friendly and professional image to the customer.</li>
<li>Maintains files of correspondence, records and other materials with minimal supervision.</li>
<li>Maintains and operates office machines, equipment, and computers. Performs or coordinates general maintenance and repair.</li>
<li>Maintains inventory of office supplies including applications and other employment forms.</li>
<li>Receives, sorts, logs, and routes mail.</li>
<li>Attends and participates in regularly scheduled staff meetings.</li>
<li>Maintains confidentiality of all privileged information.</li>
<li>Contributes to a team effort and accomplishes related results as required.</li>
<li>Answers all telephones in a knowledgeable and professional manner.</li>
<li>Page guests over Public Announcement system when requested.</li>
<li>Process all reservation requests, changes, and cancellations.</li>
<li>Relay required vehicle and department information over radio.</li>
<li>Assist all departments with general clerical tasks.</li>
<li>Maintain complete knowledge of all TMCR facilities and services.</li>
<li>Provide a professional level of guest service to both internal and external guests.</li>
<li>Utilize professional discretion and judgment with regard to company information.</li>
<li>Maintain a high level of confidentiality.</li>
<li>Ability to work a flexible schedule (available for morning, mid, evening, and night shifts, weekends/holidays as required.</li>
<li>Follows applicable TMCR company policies and procedures including Hotel Operation policies and procedures.</li>
<li>Performs other duties as required.</li>
</ul>
Direct Reports: Call Center Operators.
 
Access to Sensitive Areas: Hotel storage areas, email access and all sensitive areas when accompanied with authorization.
 
Signatory Authority: All related Call Center forms and related forms with the authorization of Hotel Management.
 
Minimum Qualifications: 
High School Diploma or equivalent required, unless waived by Human Resources Management. Previous experience with multiple phone lines and 2-way radio preferred. Previous hospitality (casino, hotel, reservations, front desk, or guest service) experience preferred. Must be computer literate and possess a friendly demeanor. Must be computer literate and possess a friendly demeanor. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.
 
Knowledge, Skills and Abilities: 
<ul>
<li>Knowledge of proper spelling, grammar, punctuation, and basic arithmetic.</li>
<li>Skill in operating a multi-telephone line system.</li>
<li>Ability to operate various word-processing, spreadsheets, and database software programs in a Windows environment, specifically Word, Excel, Access and PowerPoint.</li>
<li>Ability to communicate effectively, both verbally and in writing.</li>
<li>Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.</li>
<li>Ability to maintain confidentiality.</li>
<li>Ability to establish and maintain professional relationships with co-workers at all levels.</li>
<li>Ability to work independently and meet strict time lines.</li>
</ul>
Physical Demands: 
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, color vision, and the ability to adjust focus.
 
Work Environment: 
While performing the duties of this position, the work environment is noisy and employee will work indoors and occasionally outdoors (exposed to weather conditions). Additionally, the employee will be exposed to cigarette smoke.
 
Must be able to work Nights, Weekends, and Holidays

Call Center Operator FT

ADIB Group

Description Role: Call Center AgentLocation: Ras-Al-KhaimahRole Purpose: To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures. Key Accountabilities of the role <ul><li>Handle inbound & outbound calls according to procedures, guidelines, and schedules set by the organization call center.</li><li>Proactively offer customers to register for IVR and SMS services according to procedures and guidelines.</li><li>Escalate customer queries and complaints as necessary.</li><li>Follow up with customers via telephone or email following initial sales contact.</li><li>Explain products, services, and prices; answer all customer questions.</li><li>Maintain politeness and courtesy when dealing with customers at all times.</li><li>Obtain customer information such as name, address, and reactions of prospects contacted; enter orders into computers.</li><li>Keep accurate data on all tasks performed as per the defined format.</li><li>Secure and file customer documents appropriately.</li><li>Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.</li><li>Meet or exceed the daily, weekly, and monthly sales targets set by management.</li><li>Proactively cross-sell and up-sell various bank products to customers or callers that qualify.</li><li>Escalate hazards or potential risks immediately via proper channels.</li><li>Adhere to all ADIB policies.</li></ul> Specialist Skills / Technical Knowledge Required for this role: <ul><li>Communication Skills in bilingual languages (Arabic/English)</li><li>Sales Skills</li><li>Customer Resolution Skills</li></ul>Only UAE National candidates are considered for this role. Required Experience: Unclear Seniority

Call Center Agent

Job Description: We are seeking motivated and friendly Call Center Associates to join our team. In this role, you will be the primary point of contact for our customers, handling inbound and outbound calls, providing information about products and services, and ensuring a positive customer experience. This is a great opportunity for freshers or experienced candidates who want to build a career in a professional call center environment.Key Responsibilities:<ul><li>Handle inbound and outbound calls efficiently.</li><li>Provide accurate information about products and services.</li><li>Resolve customer queries and complaints promptly.</li><li>Support lead generation and sales initiatives.</li><li>Maintain proper documentation of calls and follow-ups.</li><li>Work collaboratively with team members to achieve targets.</li></ul>Requirements:<ul><li>Minimum education: Intermediate / Bachelor&rsquo;s degree preferred.</li><li>Excellent communication skills in [English/Local Language].</li><li>Customer-oriented with problem-solving skills.</li><li>Ability to work under pressure and meet performance targets.</li><li>Basic computer skills (MS Office knowledge).</li><li>Previous call center experience is a plus but not required.</li></ul>What We Offer:<ul><li>Competitive salary with performance-based incentives.</li><li>Friendly and supportive work environment.</li><li>Opportunities for career growth and development.</li><li>Comprehensive training programs.</li><li>Recognition and rewards for excellent performance.</li></ul>How to Apply: Interested candidates can apply on Indeed with their updated CV.Office Address: 2nd Floor, Shafi Court, Club Road, Merewether Rd, near Avari Towers, Civil Lines, KarachiWhatsApp Contact: 0319-5002892Job Types: Full-time, FresherPay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Associate

Azal Medical Center

Job Title: Call Center Agent (Female &ndash; Experienced)Employer: Azal Medical Center Location: UAE Employment Type: Full-time Salary: AED 3,000Job Description: Azal Medical Center is looking for an experienced female Call Center Agent to join our team. The candidate will be responsible for handling patient calls, booking appointments, and promoting medical services in a professional and ethical manner.Requirements:<ul><li>Female candidate only</li><li>Proven experience as a Call Center Agent (experience in a medical center is preferred)</li><li>Valid UAE residence visa (mandatory)</li><li>Bachelor&rsquo;s degree or equivalent</li><li>Good communication skills in Arabic (English is an advantage)</li><li>Good computer skills and ability to use appointment/CRM systems</li><li>Professional attitude and patient-focused approach</li></ul>Responsibilities:<ul><li>Answer incoming calls and make outgoing calls for Azal Medical Center</li><li>Speak to patients politely, clearly, and professionally</li><li>Provide accurate information about doctors and medical services</li><li>Book, reschedule, and confirm patient appointments</li><li>Follow up with patients regarding appointments and services</li><li>Promote medical services, offers, and health packages professionally</li><li>Encourage patients to visit the medical center</li><li>Update patient details and appointment records in the system</li><li>Handle patient inquiries or complaints calmly and respectfully</li><li>Follow the medical center&rsquo;s policies and instructions</li></ul>How to Apply: Please send your CV to: [info@azalmc.ae / 0545241464]Job Type: Full-timePay: From AED2,500.00 per month

Call Center Agent (Female – Experienced)

justclean

Job Summary:We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound chats and outbound calls to assist customers, resolve inquiries, provide information, and ensure a high level of customer satisfaction. This role requires excellent communication skills, patience, and a problem-solving mindset.Requirements:<ul><li>Bilingual (Arabic/English) abilities are a Must.</li><li>High school diploma or equivalent; additional education is a plus.</li><li>Proven experience in a call center or customer service role preferred.</li><li>Strong verbal and written communication skills.</li><li>Good listening and problem-solving abilities.</li><li>Ability to handle high chats/OB Calls volumes and work in a fast-paced environment.</li><li>Basic computer and typing skills.</li><li>Flexibility to work shifts, including evenings, weekends, and holidays if required.</li></ul>Key Responsibilities:<ul><li>Answer Chats and respond to customer inquiries in a professional manner.</li><li>Make outbound calls to follow up on customer issues, provide support, or promote services/products.</li><li>Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.</li><li>Maintain up-to-date knowledge of products, services, and promotions.</li><li>Enter and update customer information in the database accurately.</li><li>Meet or exceed daily Chats/OB Calls quotas and quality assurance benchmarks.</li><li>Escalate complex issues to the supervisor or relevant department as needed.</li><li>Maintain a positive, empathetic, and professional attitude toward customers at all times.</li><li>Follow communication scripts and adhere to company policies and procedures.</li></ul>Preferred Skills:<ul><li>Knowledge of CRM systems or call center software.</li></ul>Job Type: Full-timePay: E&pound;10,000.00 per month

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