call center operator

JobCenter

Call center operator vacancy in Ajman UAE Call Center Operator (Part-Time) Location: Ajman, UAE Profession: Customer Service Nationality Preference: Africans or Egyptians As a part-time call center operator, you will be responsible for providing efficient and effective customer service to our clients. Your main duty will be to handle incoming calls from customers, addressing their inquiries and concerns in a timely and professional manner. This position does not require English language proficiency, making it suitable for non-native English speakers. Key Responsibilities: - Answer incoming calls from customers and provide accurate information regarding products or services - Identify and escalate any issues or complaints to the appropriate department - Keep records of customer interactions, transactions, comments and complaints - Follow communication procedures, guidelines and policies - Maintain a positive attitude towards customers at all times - Meet personal/team targets and contribute to the overall success of the call center Requirements: - African or Egyptian nationality preferred - Previous experience in a call center or customer service role is an advantage but not required - Ability to communicate effectively in English is not required - Strong communication skills and telephone etiquette - Ability to handle high volume of calls while maintaining quality of service - Basic computer skills - Flexibility to work part-time hours without accommodation If you have a friendly personality, excellent communication skills, and are looking for a part-time job without the need for English proficiency, then this could be the perfect opportunity for you. Apply now to join our dynamic team at our call center in Ajman!This job has no reviews yet. You can be the first!The most in-demand professions in Ajman:Users also frequently search in these cities:More professions from the category Manager - Secretary - Communication:Subscribe to our telegram

Call center operator

Infoline

<div>
 
 
 Job Title:
 
 Call Center Operator Trainee
 
 
 
 Departmen
 
 t: Customer Service / Call Center Operations
 
 
 
 Reports To
 
 : Call Center Supervisor / Team Lead
 
 
 
 Contract duration:
 
 One Year Extendable
 
 
 
 
 
 
 Job Summary:
 
 
 
 
 
 
 We are seeking a Call Center Operator to manage a high volume of incoming and/or outgoing calls in a fast-paced environment. The role involves answering inquiries, providing information, routing calls to appropriate departments, and ensuring a positive customer experience in every interaction.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 Answer and handle incoming calls promptly and professionally
 
 
 
 
 
 Provide accurate information or transfer calls to the relevant team or department
 
 
 
 
 
 Record customer details, interactions, and feedback in the system
 
 
 
 
 
 Handle basic troubleshooting and resolve common inquiries efficiently
 
 
 
 
 
 Ensure a high standard of service quality and call handling etiquette
 
 
 
 
 
 Follow company scripts and standard call procedures when required
 
 
 
 
 
 Maintain confidentiality and data privacy standards
 
 
 
 
 
 Assist in outbound calling campaigns (if applicable)
 
 
 
 
 
 Support administrative tasks such as scheduling, call logs, or message taking
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 
 Bachelor or High diploma
 
 
 
 
 
 Prior experience in a call center or telephone-based role preferred
 
 
 
 
 
 Good English Language
 
 
 
 
 
 Good verbal communication skills and clear speaking voice
 
 
 
 
 
 Basic computer skills and familiarity with telephone systems or CRM tools
 
 
 
 
 
 Strong listening skills and attention to detail
 
 
 
 
 
 Ability to remain calm under pressure and multitask effectively
 
 
 
 
 
 Punctual and reliable with strong work ethics
 
</div>

Call Center Representative

Lane Regional Medical Center

<div>Duties/Responsibilities:
<ul><li> When operator working in capacity of PBX operator they will answer the switchboard using script provided in a timely manner, maintain a current patient list. Refer to the computer to locate employees and their current extensions for correct placement of calls. Provides several distinct clerical functions including acting as receptionist as needed.</li></ul>
<ul><li> Responsible for paging emergency codes, paging/beeping employees or patients as requested when functioning as PBX operator.</li></ul>
<ul><li> Displays information sign when auxiliary desk is not manned.</li></ul>
<ul><li> Day shift PBX operator alphabetizes, ensures all Outpatient Registration charts are received daily, check for accuracy of patient/guarantor for correct spelling and punctuation, insurance name, group &amp; policy number using insurance card copy and forwards to business office</li></ul>
<ul><li> Maintain phone log books documenting all calls. Documenting date and time of call, caller name, patient name, complaint/message, doctor name, patient doctor name if other than doctor on call, number of attempts and method used to deliver message, time message delivered and initials.</li></ul>
<ul><li> Makes &quot;Daily On Call Schedule&quot; daily. Makes Doctors &quot;On Call Schedule&quot; monthly completing by the 20th of the month and sending out of by the 25th of the month</li></ul>
<ul><li> Assists with on the job training of new employees.</li></ul>
<ul><li> Relieves PBX/CC for breaks and lunches daily.</li></ul>
<ul><li> Accepts and performs additional duties not listed in job description but necessary for the smooth operation of the Communication Center.</li></ul>
<ul><li> Keeps Abreast of all memos by daily reading and/or acknowledging office automation mail.</li></ul>
<ul><li> Evening shift CC operator is responsible for inputting precept letter information in process an account.</li></ul>
<ul><li> Day Shift CC operator is responsible for ordering supplies for both units.</li></ul> 


Required Skills/Abilities:
<ul><li> Typing and general office skills</li></ul>
<ul><li> Ability to communicate with public in a prompt, efficient, courteous manner</li></ul>
<ul><li> Good speaking voice</li></ul>
<ul><li> Must be available to work various shifts, including weekends and holidays</li></ul>
<ul><li> Professional appearance</li></ul>

Education and Experience:
<ul><li> High school or equivalent</li></ul>
<ul><li> Telephone answering service and/or PBX experience desired</li></ul>

Physical Requirements:
<ul><li> Frequent sitting and walking</li></ul>
<ul><li> Must be able to lift up to 50 pounds at times
</li></ul><h4 class="jobSectionHeader">Education</h4>
Required<ul><li>
High School or better</li></ul>
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.</div>

Communications Operator - FT

Millennium Madinah Airport

<div>As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.
Key Job Responsibilities:<ul>
<li>
Professionally and warmly receive each Guest call, ensuring a friendly interaction.
</li><li>Foster effective communication with all relevant departments to ensure seamless service delivery.
</li><li>Address every query with politeness and courtesy, consistently exceeding Guest expectations.
</li><li>Greet Guests by name upon calling, adhering to the established standard.
</li><li>Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
</li><li>Cultivate awareness of Guest profiles through the Opera Guest profile system.
</li><li>Complete long-distance call vouchers and accurately record them on the traffic sheet.
</li><li>Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
</li><li>Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
</li><li>Take messages for Guests and Management in accordance with prescribed standards.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Telephone Operator

HRPSP - Your Strategic HR Partner

Hiring &ndash; Call Center AgentsWe&rsquo;re looking for energetic and motivated individuals to join our growing Call Center Team!What We&rsquo;re Looking For:<ul><li>Excellent English communication skills (spoken &amp; written)</li><li>Confidence in handling international (US) clients over the phone</li><li>Previous call center experience is a plus &mdash; but fresh candidates are also encouraged to apply</li><li>Strong work ethic, positive attitude, and willingness to learn</li></ul>What We Offer: Compensation Options:<ul><li>Commission-Based Roles for high performers</li><li>Salary + Commission Packages</li><li>Basic: 30,000&ndash;40,000 PKR + Rs. 5,000 per sale commission</li><li>Top performers enjoy flexible incentives and career growth opportunities</li><li>With a strong and supportive team, you&rsquo;ll get the training, tools, and leads needed to succeed and grow!</li></ul>Job Type:<ul><li>Full-Time, Onsite</li><li>Location: Model Town, Lahore</li></ul>Who Should Apply: Individuals who are fluent in English, confident on calls, and eager to build a rewarding career in the call center industry.If you have the passion, we have the platform &mdash; Let&rsquo;s grow together!Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Call Center Agents

Momentum Solutions Egypt

<div>About Momentum 
Momentum Solutions Egypt is a dynamic office located in New Cairo, Egypt. We deliver top-tier customer care, sales support, and a growing range of business solutions for global travelers booking with FlightHub and Justfly. Powered by a dedicated and agile team, Momentum Solutions Egypt is built to scale&mdash;supporting functions from service to strategy, all while making travel seamless, accessible, and stress-free.

Position Overview 
We're looking for a Customer Service Operator to join our FlightHub team. In this role, you will provide exceptional post-booking support to FlightHub customers&mdash;handling everything from flight changes and cancellations to general travel inquiries. You'll be using an AI-powered internal chatbot that helps guide you through customer interactions and system processes&mdash;making it easier to deliver fast, efficient, and accurate service. No travel industry experience required, and all tools are designed to support new agents through structured workflows. If you're a proactive problem solver who thrives in fast-paced environments, we'd love to meet you!

What You'll Be Doing:
<ul>
<li>Handle Inbound Post-Booking Calls: Serve as the first point of contact for customers seeking help with existing flight bookings, itinerary changes, cancellations, and other travel-related inquiries.</li>
<li>Ensure Quality and Efficiency: Consistently meet or exceed performance KPIs such as average handling time, first-call resolution, and customer satisfaction scores.</li>
<li>Problem Solving &amp; Escalation: Quickly identify the root cause of customer concerns and resolve them when possible, escalating to supervisory or specialized teams when needed.</li>
<li>Collaborate &amp; Contribute: Share insights, and provide feedback to improve workflows and enhance the overall customer experience.</li>
</ul>
What You Bring: 
 
Soft Skills:
<ul>
<li>Excellent interpersonal and communication skills</li>
<li>Strong organizational abilities</li>
<li>Resilience under pressure and a positive, customer-first attitude</li>
</ul><h4 class="jobSectionHeader">Language Proficiency:</h4>
<ul><li>Fluent in English (spoken and written)</li>
<li>Additional languages&mdash;particularly French&mdash;are a strong asset due to our global customer base</li>
</ul><h4 class="jobSectionHeader">Education:</h4>
<ul><li>University degree in any field, or equivalent experience in customer service or hospitality</li>
</ul><h4 class="jobSectionHeader">Experience:</h4>
<ul><li>1&ndash;2 years of customer service experience, whether in retail, telecommunications, insurance, or other service sectors &mdash; call center experience is a strong asset.</li>
<li>No prior GDS or travel industry experience is required</li>
</ul><h4 class="jobSectionHeader">Technical Skills:</h4>
<ul><li>Quick learner with new technology and digital tools</li>
<li>Strong multitasking skills&mdash;comfortable handling live calls while typing and navigating multiple systems simultaneously</li>
</ul>
<ul><li>Please note this is a full-time on-site position, in the 5th Settlement New Cairo, Egypt.</li></ul>

Benefits of Working With Us: 
<ul>
<li>Competitive Earnings: Benefit from an incentive-based compensation plan, allowing you to influence your earnings directly.</li>
<li>Collaborative Team: Work with a supportive team dedicated to shared success.</li>
<li>Growth Opportunities: Develop your career within a company that values commitment and innovation.</li>
</ul>
Explore FlightHub: https://corporate.flighthub.com/

Explore Momentum Solutions: https://momentumegypt.com/</div>

Customer Service Operator

Iiqaf

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates. Description We are looking for a dedicated Call Center Agent to join IIQAF in Dubai. As a Call Center Agent, you will play a crucial role in providing exceptional customer service and support to our clients. Your primary responsibility will be to handle incoming calls, address customer inquiries, and ensure customer satisfaction. This position is vital to maintaining positive relationships with our clients and upholding the reputation of IIQAF in the healthcare industry.As a Call Center Agent at IIQAF, you will be involved in a variety of projects aimed at enhancing customer experience and resolving issues efficiently. You will have the opportunity to work closely with a dynamic team and contribute to the overall success of our call center operations. This role requires strong communication skills, empathy, and the ability to multitask effectively. Responsibilities <ul><li>Answer incoming calls and respond to customer inquiries in a professional manner</li><li>Provide information about products and services, and assist customers with their needs</li><li>Resolve customer complaints and escape issues as needed</li><li>Update customer records accurately in the database</li><li>Follow communication scripts and guidelines when handling different topics</li><li>Meet or exceed call center metrics including call handling time and customer satisfaction targets</li><li>Collaborate with team members to improve overall customer service</li><li>Adhere to company policies and procedures at all times</li></ul> Requirements <ul><li>Excellent verbal and written communication skills</li><li>Strong problem-solving abilities and customer service orientation</li><li>Ability to work in a fast-paced environment and handle high call volumes</li><li>Good knowledge of customer relationship management (CRM) systems</li><li>Attention to detail and accuracy in data entry</li><li>Ability to remain calm and professional under pressure</li><li>Flexibility to work in shifts, including evenings and weekends</li><li>Previous experience in a call center or customer service role is a plus</li></ul>

Call Center Agent

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