call center operator

Amplifon

<div><b>Job Description</b><p>
<b>Position &amp; Grade</b> <b>CRE (English &amp; Hindi (Mandatory) + Punjabi / Gujarati (Core)</b> <b>Experience Required</b> <b>At least 2 years + with 1 year minimum in Outbound</b> <b>Location</b> <b>Gurgaon</b> <b>Reporting to</b> <b>Team Leader
</b></p><p><b>Job Purpose:</b><br>
<br>
Calling fresh leads &amp; follow up clients and make sure the desired number of visits of the client to our clinic with complete coordination with clinical or field team on daily/ weekly &amp; Monthly basis.
<br>
<br>
<b>Job Specification:</b><br>
</p><ul><li>Daily calling on Dialer and Manual &amp; predictive calling which will be around 150dialed minimum &amp; 80 connected minimum in a day.</li>
<li>Make calls to clients both Fresh and Follow ups to convince them for hearing check-up &amp; hearing aid trial with accurate, valid and complete information.</li>
<li>Daily and timely reporting.</li>
<li>Maintaining client information in excel and CRM.</li>
<li>Daily coordination with our clinical and field team to ensure the work is completed on time.</li>
<li>Contribute to team effort by accomplishing result by achieving Daily/Monthly target. Targets keeps on varying month on month.
</li></ul><p><b>Job Qualifications:
</b><br>
Minimum Educational Qualification: <b>Bachelors,
</b><br>
<br>
Work Experience of min. 2 years in the same field of Tele sales (Inbound + Out bound) with minimum 1 year of Outbound.
<br>
<br>
<b>Skill Set Requirements:</b><br>
</p><ul><li>Persuasive Speaking Skills, Tone/Pitch should be polite.
</li><li>Patience &amp; Effective Listening Ability
</li><li>Phone Skills / Etiquettes, Attentiveness
</li><li>Be Empathetic. Willingness to understand and resolving or addressing customers queries (problem solving skills),
</li><li>Sales Oriented with a focus on Customer Service
</li><li>Should not sound overly aggressive while speaking.</li></ul></div>

Country Call Center Operator

Rentokil Initial

<div><p>We are seeking a dedicated <b>Hotline Operator</b> to be the first point of contact for our customers across multiple communication channels. The ideal candidate will handle inbound and outbound calls, respond to queries on WhatsApp, website chat, and social media accounts, and ensure each customer receives a professional and helpful experience. This role also involves forwarding qualified leads to the relevant department and assisting the marketing team by collecting feedback and monitoring customer trends.</p><p><b>
Key Responsibilities:</b></p><ul>
<li>Handle inbound and outbound customer calls in a professional and courteous manner.
</li><li>Respond promptly to customer queries via WhatsApp, website live chat, and other social media platforms.
</li><li>Identify and forward sales leads to the appropriate department for follow-up.
</li><li>Maintain accurate records of customer interactions and transactions.
</li><li>Assist the marketing team by collecting, organizing, and reporting customer feedback.
</li><li>Monitor and report on customer trends, recurring issues, and improvement opportunities.
</li><li>Follow company communication guidelines and ensure brand tone and professionalism across all channels.</li>
</ul><p><b>Requirements:</b></p><ul><li>
Proven experience in customer service, call center, or hotline operations.
</li><li>Excellent verbal and written communication skills.
</li><li>Proficiency in using chat platforms, social media tools, and basic CRM systems.
</li><li>Strong problem-solving skills and the ability to handle challenging situations calmly.
</li><li>Ability to multitask and manage time effectively in a fast-paced environment.
<br>
Positive attitude, attention to detail, and a customer-first mindset.</li><li>
Familiarity with WhatsApp Business, Facebook/Instagram chat tools, and website live chat software.
</li><li>Knowledge of CRM platforms and customer feedback tools.
</li><li>Prior experience supporting marketing or sales teams.</li></ul><p><b>
Benefits:</b></p><ul>
<li>Health Insurance</li>
<li>Life Insurance</li>
<li>Paid Time Off</li>
<li>Performance Bonus</li>
<li>Performance Based Increments</li>
<li>Provident Fund</li>
<li>SIM Allowance</li>
<li>Travel policy</li>
</ul><p>.</p></div>

Hotline Operator

British Town Dil Okulları - Egekent 2 Şubesi

<div><h2 class="jobSectionHeader"><b>&#304;&#351; Tan&#305;m&#305;</b></h2><div>
<div></div><ul><li>BOLU &#350;UBEM&#304;ZDE g&ouml;revlendirilmek &uuml;zere yabanc&#305; dil e&#287;itimleriyle ilgilenen &ouml;&#287;renci adaylar&#305;m&#305;z&#305;n sisteme girilmesi,</li>
</ul><ul><li>&ouml;n g&ouml;r&uuml;&#351;melerinin,takibinin yap&#305;lmas&#305; ve randevular&#305;n&#305;n olu&#351;turulmas&#305; i&ccedil;in;</li>
</ul><ul><li>&#351;ubelerimizde g&ouml;revlendirilmek &uuml;zere CALL CENTER &ccedil;al&#305;&#351;anlar&#305; al&#305;nacakt&#305;r.</li>
</ul></div><h2 class="jobSectionHeader"><b>Aranan Nitelikler</b></h2><ul><li>CALL CENTER KONUSUNDA DENEY&#304;ML&#304;,</li><li>D&#304;KS&#304;YONU D&Uuml;ZG&Uuml;N,</li></ul><br>
<ul><li>&#304;LET&#304;&#350;&#304;M BECER&#304;S&#304; Y&Uuml;KSEK,</li></ul><br>
<ul><li>POZ&#304;T&#304;F-&#304;NSAN &#304;L&#304;&#350;K&#304;LER&#304; GEL&#304;&#350;M&#304;&#350;,</li></ul><br>
<ul><li>&#304;KNA TAB&#304;L&#304;TES&#304; Y&Uuml;KSEK</li></ul><br>
<ul><li>SATI&#350; PAZARLAMA KONUSUNDA TECRUBEL&#304;</li></ul><br>
EK&#304;P ARKADA&#350;LARI ARIYORUZ !!!!</div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>Call Center Eleman&#305;
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>&Ccedil;a&#287;r&#305; Merkezi Hizmetleri
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>Pazarlama , Sat&#305;&#351;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma &#350;ekli</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Uzman
</div></div><div><p><b>&Ccedil;al&#305;&#351;ma Yeri</b></p>
<div>:</div>
<div>Bolu
</div></div><div><p><b>&#304;lk Yay&#305;nlama Tarihi</b></p>
<div>:</div>
<div>21.08.2025
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>5.09.2025
</div></div><div><p><b>Son Ba&#351;vuru Tarihi</b></p>
<div>:</div>
<div>15.09.2025</div></div></ul></div>

Call Center Elemanı

SCA Sistemas de Control y Automatización Neumática

<div>
 As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.
 <br/>
 <br/>
 <strong>
  Key Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Professionally and warmly receive each Guest call, ensuring a friendly interaction.
  </li>
  <li>
   Foster effective communication with all relevant departments to ensure seamless service delivery.
  </li>
  <li>
   Address every query with politeness and courtesy, consistently exceeding Guest expectations.
  </li>
  <li>
   Greet Guests by name upon calling, adhering to the established standard.
  </li>
  <li>
   Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
  </li>
  <li>
   Cultivate awareness of Guest profiles through the Opera Guest profile system.
  </li>
  <li>
   Complete long-distance call vouchers and accurately record them on the traffic sheet.
  </li>
  <li>
   Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
  </li>
  <li>
   Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
  </li>
  <li>
   Take messages for Guests and Management in accordance with prescribed standards.
  </li>
  <li>
   Uphold environmental, health, and safety standards in alignment with organizational policies.
  </li>
  <li>
   Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
  </li>
 </ul>
</div>


Telephone Operator

<div><p>We are seeking a dedicated <b>Hotline Operator</b> to be the first point of contact for our customers across multiple communication channels. The ideal candidate will handle inbound and outbound calls, respond to queries on WhatsApp, website chat, and social media accounts, and ensure each customer receives a professional and helpful experience. This role also involves forwarding qualified leads to the relevant department and assisting the marketing team by collecting feedback and monitoring customer trends.</p><p><b>
Key Responsibilities:</b></p><ul>
<li>Handle inbound and outbound customer calls in a professional and courteous manner.
</li><li>Respond promptly to customer queries via WhatsApp, website live chat, and other social media platforms.
</li><li>Identify and forward sales leads to the appropriate department for follow-up.
</li><li>Maintain accurate records of customer interactions and transactions.
</li><li>Assist the marketing team by collecting, organizing, and reporting customer feedback.
</li><li>Monitor and report on customer trends, recurring issues, and improvement opportunities.
</li><li>Follow company communication guidelines and ensure brand tone and professionalism across all channels.</li>
</ul><p><b>Requirements</b></p><ul><li>
Proven experience in customer service, call center, or hotline operations.
</li><li>Excellent verbal and written communication skills.
</li><li>Proficiency in using chat platforms, social media tools, and basic CRM systems.
</li><li>Strong problem-solving skills and the ability to handle challenging situations calmly.
</li><li>Ability to multitask and manage time effectively in a fast-paced environment.
<br>
Positive attitude, attention to detail, and a customer-first mindset.</li><li>
Familiarity with WhatsApp Business, Facebook/Instagram chat tools, and website live chat software.
</li><li>Knowledge of CRM platforms and customer feedback tools.
</li><li>Prior experience supporting marketing or sales teams.</li></ul><p><b>
Benefits</b></p><ul>
<li>Health Insurance</li>
<li>Life Insurance</li>
<li>Paid Time Off</li>
<li>Performance Bonus</li>
<li>Performance Based Increments</li>
<li>Provident Fund</li>
<li>SIM Allowance</li>
<li>Travel policy</li>
</ul><p>.</p></div>

Hilton

<div><p>Telephone Operator</p><p>
A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously.</p><p><b>
What will I be doing?</b><br>
<br>
A Telephone Operator contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Process all incoming and outgoing calls accurately and courteously</li><li>
Records and controls accurately wake up calls</li><li>
Pages guests in co-operation with concerned departments</li><li>
Assists guests with international calls and directory queries</li><li>
Calls guests by name whenever possible</li><li>
Pages staff member when requested</li><li>
Abides by principles of guest privacy</li><li>
Handles guests' needs or requests and reports complaints to the Supervisor</li><li>
Report on logbook daily</li><li>
Bill call costs</li><li>
Aware of local telephone listings and frequently dialed numbers</li><li>
Advises defects on switchboard equipment to Supervisor</li><li>
Attends to all guest queries and requests promptly</li><li>
Maintains detailed knowledge of the Hotel's fire, life and safety system</li><li>
Maintain Hotel Information</li><li>
Provide secretarial services for guests</li><li>
Efficient in the use of all business center equipment</li><li>
Update traffic sheets accurately</li><li>
Handle complaints promptly and follow up thoroughly on action taken</li><li>
Promote in house service and facilities</li><li>
Update airline schedules and guides the guest whenever requested</li><li>
Co-ordinate the reservations of meeting rooms</li><li>
Advise to Supervisor all stationary needs in advance</li><li>
Ensure cleanliness of work area and clean your work area prior to departing</li><li>
Report daily activities in logbook</li></ul><p>
Occupational Health and Safety Responsibilities:</p><ul><li>
Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines</li><li>
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly</li><li>
Initiate action to correct a hazardous situation and notify supervisors of potential dangers</li><li>
Log security incidents and accidents in accordance with hotel requirements</li></ul><p><b>
What are we looking for?</b><br>
<br>
Telephone Operator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><p><b>
Drive for Results:</b></p><ul><li>
Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals</li><li>
Strive for constant improvements and takes responsibility for achieving business results and persevere despite obstacles</li></ul><p><b>
Understanding the Business:</b></p><ul><li>
Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information</li><li>
Adheres to Hilton Corporate Code of Conduct, Employee Handbook and Hotel policies</li><li>
Demonstrates an understanding of competitors' major strengths and weaknesses</li><li>
Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations</li><li>
Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable</li></ul><p><b>
Hospitality:</b></p><ul><li>
Demonstrates an understanding of competitors' major strengths and weaknesses</li><li>
Establishes and interprets key performance indicators to manage the business, consistently takes into accounts financial implications of business decisions and recommendations</li><li>
Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable</li></ul><p><b>
Teamwork:</b></p><ul><li>
Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments to deliver positive results</li><li>
Actively participate in wider hotel meetings</li><li>
Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication</li></ul><p><b>
Adaptability:</b></p><ul><li>
Be comfortable and effective in an environment of ambiguity or change</li><li>
Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner</li><li>
Complete tasks as directed by Management</li></ul><p><b>
Developing Self:</b></p><ul><li>
Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements</li><li>
Seek feedback on areas of shortfall</li><li>
Maximize opportunities for self-development</li></ul><p><b>
Reliability:</b></p><ul><li>
Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision</li><li>
Follow standards, policies and procedures</li><li>
Meet hotel attendance and grooming standards</li></ul><p><b>
Cultural Awareness:</b></p><ul><li>
Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries.</li></ul><p><b><br>
What will it be like to work for Hilton?</b></p><p>
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.</p><p>
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our <b>Go Hilton Team Member Travel</b> discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!</p><p>
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</p></div><p></p>

Al Borg Diagnostics

<div><p>AlBorg Diagnostics is a prominent leader in the field of diagnostic health services, dedicated to providing exceptional care and precise results. We are looking for enthusiastic individuals to join our team as Call Center Agents.</p><p>
In the role of a Call Center Agent, you will be the first point of contact for our clients, ensuring their inquiries are addressed and their experiences with us are positive. You will manage high volumes of inbound and outbound calls while delivering exceptional customer service.</p><p>
If you have strong interpersonal skills, enjoy working in a team environment, and have a passion for helping others, we would love to hear from you!</p><h3 class="jobSectionHeader"><b>
Responsibilities:</b></h3><ul>
<li>Handle a high volume of inbound calls with professionalism and efficiency.</li>
<li>Provide precise information regarding diagnostic services and assist with appointment scheduling.</li>
<li>Resolve customer issues while following established procedures.</li>
<li>Document customer interactions accurately in our system.</li>
<li>Collaborate with team members to improve service quality and share knowledge.</li>
<li>Follow scripts and guidelines to ensure consistent communication.</li>
<li>Meet or exceed individual and team performance targets.</li>
<li>Maintain updated knowledge of our services, products, and industry trends.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Previous experience in a call center or customer service role is an advantage.</li>
<li>Strong verbal and written communication skills.</li>
<li>Exceptional problem-solving abilities and attention to detail.</li>
<li>Able to multitask and prioritize responsibilities in a fast-paced environment.</li>
<li>Comfortable using various software applications and CRM systems.</li>
<li>Fluency in both English and Arabic is preferred.</li>
<li>Positive attitude and a commitment to excellent customer service.</li>
<li>Flexibility to work in various shifts, including nights and weekends.</li></ul></div>

Call Center Agent

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