call center operator

Sterileco. LLC

Job Description: Telephone Operator / Switchboard OperatorCompany: SterileCo. LLC Work Location: VA Central California Health Care System, Building 1, 2615 E. Clinton Avenue, Fresno, CA 93703 Anticipated Start Date: October 1, 2026 Work Arrangement: On-site Schedule: Rotating day, evening, overnight, weekend, and federal-holiday shifts Position Availability: Anticipated positions are contingent upon contract award, successful VA onboarding, and completion of applicable personnel-vetting requirements.Position SummarySterileCo. LLC is seeking dependable, professional, and customer-focused Telephone Operators / Switchboard Operators to support the VA Central California Health Care System in Fresno, California.The selected employees will be part of an eleven-operator team responsible for maintaining continuous telephone and switchboard coverage twenty-four hours per day, seven days per week, including federal holidays. Operators will answer and route incoming calls, assist with outgoing calls, process emergency communications, operate paging and radio systems, document service issues, and provide timely assistance to patients, employees, visitors, and other callers.This position requires excellent judgment, clear communication, attention to detail, confidentiality, and the ability to remain calm and professional during high-volume periods, emergencies, and crisis situations.Essential Duties and ResponsibilitiesThe Telephone Operator / Switchboard Operator will:<ul><li>Answer incoming internal and external calls politely, efficiently, and professionally.</li><li>Answer calls in priority order and route each caller to the appropriate department, office, clinic, employee, or service.</li><li>Maintain a courteous and helpful attitude during heavy call volumes, emergency situations, and periods of operational stress.</li><li>Assist patients, VA employees, visitors, and other users with placing commercial and Federal Telecommunication Systems calls.</li><li>Coordinate and patch calls through one or more telephone stations when required.</li><li>Clearly explain when a requested call cannot be completed and provide appropriate assistance when possible.</li><li>Accept authorized collect calls and accurately record applicable times and charges.</li><li>Prevent unauthorized long-distance calls and unauthorized collect calls.</li><li>Respond immediately and professionally to emergency alarms, medical codes, bomb threats, fires, disasters, police incidents, and other urgent notifications.</li><li>Follow all established VA emergency procedures, scripts, reporting formats, and escalation requirements.</li><li>Receive and transmit communications through two-way radios.</li><li>Operate overhead paging, pocket paging, visual paging, radio, and code-paging systems.</li><li>Index and locate VA patients and employees through the designated computer system.</li><li>Operate emergency communication equipment associated with patient emergencies, alarms, police, fire, and disaster response.</li><li>Maintain accurate records of telephone equipment malfunctions and telephone-service complaints.</li><li>Verify reported telephone problems and promptly notify the Information Resources Management Service.</li><li>Access the Phone Message Manager system daily and transmit accurate messages to the appropriate VA office.</li><li>Record a clear and concise description of each caller&rsquo;s request when sending electronic messages.</li><li>Assist with reporting and recording telephone trouble calls and moves, adds, and changes.</li><li>Operate switchboard consoles, fax machines, computer terminals, office equipment, paging systems, and associated communication devices.</li><li>Follow updated telephone directories, communications guidelines, standard operating procedures, and VA policies.</li></ul>Equipment and SystemsOperators will be expected to learn and properly operate the following Government-furnished systems:<ul><li>Cisco 8841 telephone consoles</li><li>Cisco 7915 sidecars</li><li>Cisco Agent Desktop</li><li>Lynx notification system</li><li>Phone Message Manager</li><li>Console switchboard equipment</li><li>Computer terminals</li><li>Fax machines</li><li>Two-way radios</li><li>Overhead, audio, visual, pocket, and emergency code-paging systems</li></ul>The VA may introduce additional equipment during contract performance, and employees must participate in required training for newly implemented systems.Required QualificationsCandidates must demonstrate:<ul><li>Strong telephone etiquette and professional customer-service skills.</li><li>Clear, courteous, and confident verbal communication.</li><li>The ability to communicate effectively with patients, medical-center personnel, visitors, emergency responders, and outside callers.</li><li>The ability to remain calm, organized, and accurate during emergencies and high-volume call periods.</li><li>Strong listening skills and the ability to quickly determine a caller&rsquo;s needs.</li><li>The ability to prioritize calls and follow detailed operating procedures.</li><li>Basic computer proficiency and the ability to learn multiple telephone, paging, messaging, and communication systems.</li><li>The ability to operate telephone instruments, standard office equipment, radios, and computer applications.</li><li>Accurate data-entry, documentation, and message-recording abilities.</li><li>Dependability and punctuality, with the ability to report for assigned shifts consistently.</li><li>The ability to work independently while coordinating effectively with supervisors, fellow operators, VA personnel, and emergency-response teams.</li><li>Availability to work assigned day, evening, overnight, weekend, and holiday shifts.</li><li>Willingness to complete all required VA orientation, system training, privacy training, cybersecurity training, and annual refresher training.</li><li>Ability to comply with VA confidentiality, security, safety, and workplace-conduct requirements.</li></ul>Preferred QualificationsPreference may be given to candidates with:<ul><li>Previous telephone operator, switchboard, call-center, dispatch, receptionist, or customer-service experience.</li><li>Experience in a hospital, medical center, healthcare facility, government facility, or emergency-communications environment.</li><li>Experience using Cisco telephone systems or Cisco Agent Desktop.</li><li>Experience operating paging systems, two-way radios, or emergency-notification equipment.</li><li>Experience documenting service interruptions, complaints, incidents, or emergency calls.</li><li>Familiarity with patient confidentiality, the Privacy Act, the Freedom of Information Act, or healthcare-information security.</li><li>Experience working in a continuously staffed operation requiring shift handoffs and uninterrupted coverage.</li></ul>Performance ExpectationsOperators must support the following service standards:<ul><li>Incoming calls must be answered within three rings.</li><li>Calls must be answered politely, efficiently, and in priority order.</li><li>Telephone service must remain continuously staffed without interruption.</li><li>Staffing must remain adequate during employee absences, breaks, meal periods, heavy workloads, inclement weather, and unexpected personnel shortages.</li><li>Operators must follow emergency procedures without delay.</li><li>Messages, logs, incident records, and equipment-malfunction reports must be complete and accurate.</li><li>The overall telephone-operation team is expected to work toward an average call-answer time of fewer than ten seconds and an abandoned-call rate below five percent.</li></ul>Security and VA Onboarding RequirementsThe selected candidate must:<ul><li>Successfully complete the required VA personnel-vetting and credentialing process.</li><li>Be eligible for a Tier 1/Low Risk background investigation.</li><li>Provide all information and documentation required for VA suitability processing.</li><li>Complete initial VA orientation and training before independently performing work.</li><li>Sign and acknowledge the VA Contractor Rules of Behavior.</li><li>Complete VA Cybersecurity Awareness and Rules of Behavior training before receiving system access.</li><li>Complete required VA privacy training before receiving access.</li><li>Repeat applicable security and privacy training annually.</li><li>Maintain eligibility for physical and electronic access throughout employment.</li><li>Immediately report known or suspected privacy or security incidents through the established reporting process.</li></ul>Failure to complete required training or maintain applicable credentials may result in suspension of system access and removal from work under the contract.Workplace and Administrative Requirements<ul><li>Employees must wear the identification badge issued by the VA while working.</li><li>Employees must be included on the approved personnel roster before performing work at the facility.</li><li>Individuals who are not listed as regular or alternate personnel may not be permitted to work at the VA location.</li><li>Employees must wear comfortable, professional clothing appropriate for an office environment.</li><li>Employees who drive or park at the VA facility must maintain automobile liability insurance.</li><li>Parking is limited to designated areas, and the VA does not provide special parking arrangements for contractor personnel.</li><li>Employees must safeguard Government-furnished equipment and immediately report damaged or defective equipment.</li><li>Employees must comply with applicable federal, state, local, and VA fire, safety, privacy, and security requirements.</li></ul>Privacy and ConfidentialityOperators may have access to patient, employee, facility, emergency, and other sensitive VA information. Employees must protect all information encountered during their duties and use it only for authorized contract purposes.Operators must comply with:<ul><li>The Privacy Act</li><li>The Freedom of Information Act</li><li>VA privacy and information-security policies</li><li>VA Rules of Behavior</li><li>Facility-specific communications and emergency procedures</li><li>Restrictions concerning the unauthorized use, copying, disclosure, storage, or transmission of VA information</li></ul>Unauthorized disclosure or improper handling of VA information may result in loss of access, removal from the position, disciplinary action, or other contractual and legal consequences.Application RequirementsInterested applicants should provide:<ul><li>A current r&eacute;sum&eacute;</li><li>Telephone and customer-service experience</li><li>Experience with switchboards, call centers, paging systems, radios, or emergency communications</li><li>General shift availability</li><li>Earliest available start date</li><li>Confirmation of availability for weekends, overnight shifts, and federal holidays</li><li>Professional references</li></ul>Compensation and final shift assignments: To be determined based on the approved staffing schedule, candidate experience, and contract requirements.Pay: $24.49 - $29.49 per hourWork Location: In person

Telephone Operator / Switchboard Operator

Penn Medicine

<div>Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. 
 
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work? 
General Summary Statement
The Telephone Operator is responsible for processing all incoming calls from patients, visitors, clinical administrative and support staff and the general public. The Operator operates the paging systems for authorized personnel over a public address system, emergency voice pagers and display priority pagers. Operator processes emergency procedures, monitoring multiple alarms, utilizes and updates an electronic directory database, web site, and other reference material for effective distribution of information and calls. The Operator assists all callers in a polite, articulate, professional, and clear manner. Ability to search phonetically in a database is required. Responsibilities and tasks can be repetitive and persistent, but must be supported in a courteous manner through the duration of a full shift. Operator must be able to accurately process a high rate of telephone calls over an extended period of time. 
 
Essential Duties and Responsibilities<ul><li><ul><li>
Handles busy communications center while providing excellent customer service.</li><li>
Accountable for handling all in-patient information calls. Arranges for in-patient registry as necessary for accuracy.</li><li>
Monitors and responds to codes and alarms immediately and determines the appropriate action.</li><li>
Operates the Intellidesk system, incorporating paging, message retrieval, physician registry and overhead paging.</li><li>
Makes changes to on-call schedules as needed.</li><li>
Responsible for distribution of new/spare/long range pagers, patient room telephones, TTY (Hearing impaired) equipment, batteries, and books on tape for the visually impaired.</li><li>
Accurately and legibly records all pertinent information in the log book and incident book and inform any relieving operator of abnormal or unusual circumstances verbally.</li><li>
Follow standard change-of-shift protocol and documentation.</li><li>
Uses good judgment, prioritizes work orders, and notify the &ldquo;appropriate&rdquo; supervisor of any unusual circumstances.</li><li>
Clearly mark all packages, envelopes, newspapers, etc., so that others can determine what action to take.</li><li>
Report all equipment malfunctions immediately or corrects as directed by department policy.</li><li>
Keep the department neat and clean.</li><li>
Adhere to department and CCH standards in all areas including confidentiality and security</li><li>
Required to attend quarterly staff meetings.</li><li>
Train new employees and contribute feed back to the Director or Lead Operator</li></ul></li><li>
 Education Training and Experience/Skills</li><li><ul><li>High school graduate or GED preferred but not required</li><li>Computer and Keyboarding skills required</li><li>A minimum of two years previous customer service experience required</li></ul></li><li>
Multiple phone line experience preferred.</li></ul>
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives. 
 
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.</div>

Telephone Operator- Every Other Weekend Days

Valcor

<div><h2 class="jobSectionHeader">Position Summary</h2>
ValCorp is seeking reliable, courteous, and professional Switchboard Operators to support the San Francisco VA Health Care System. Operators manage incoming calls, emergency notifications, paging systems, and communication routing in a high-tempo medical environment while maintaining professionalism and accuracy at all times.<h2 class="jobSectionHeader">
Essential Duties and Responsibilities</h2><ul><li>
Answer incoming calls promptly, within required timeframes, and route callers to the appropriate department, extension, or resource.</li><li>
Operate Cisco Finesse System phones, land lines, paging systems, radios, and other designated communication equipment.</li><li>
Respond immediately to emergency codes, alarms, critical notifications, and other urgent communication requirements.</li><li>
Assist staff and patients with outgoing calls, including EIS and commercial calls as permitted by procedure.</li><li>
Maintain logs of equipment malfunctions, call issues, or system concerns and report issues to VA OIT or designated personnel.</li><li>
Prevent unauthorized long-distance, collect, or otherwise prohibited calls in accordance with established procedures.</li><li>
Index patient and employee locations using approved computer systems and maintain accurate routing information.</li><li>
Follow established bomb threat, fire, disaster, emergency, and escalation procedures.</li><li>
Maintain courteous, clear, and professional communication with callers, staff, patients, and visitors at all times.</li></ul><h2 class="jobSectionHeader">
Minimum Qualifications</h2><ul><li>
High school diploma or equivalent.</li><li>
Strong communication, customer service, and telephone etiquette skills.</li><li>
Ability to work nights, weekends, holidays, and varying shifts based on operational needs.</li><li>
Ability to obtain a VA badge and successfully complete required background checks.</li><li>
Basic computer proficiency and ability to use communication-related systems accurately.</li><li>
Ability to remain calm, professional, and responsive during emergency or high-volume situations.</li></ul><h2 class="jobSectionHeader">
Preferred Qualifications</h2><ul><li>
Prior switchboard, telephone operator, call center, or dispatch-related experience.</li><li>
Experience in medical, hospital, government, or other regulated service environments.</li><li>
Familiarity with Cisco Finesse or similar telephone and call-routing systems.</li></ul><h2 class="jobSectionHeader">
Preferred Competencies</h2><ul><li>
Call routing and communication accuracy</li><li>
Professional telephone etiquette</li><li>
Emergency response support</li><li>
Computer and system navigation</li><li>
Reliability, punctuality, and attention to detail</li></ul></div>

Switchboard Operators/ Telephone Operator- San Francisco VA Health Care System

Iostudio

<div>Support Team Operator - Part-Time
The Support Team Operator II will report to a manager or shift supervisor and provide a basic level of customer support to potential recruits interested in joining the U.S. NAVY.
Responsibilities<ul><li>
Interact with potential recruits to answer any questions they may have about the U.S. NAVY and work to prequalify these individuals</li><li>
Communicate with Applicants by providing customer service to them in accordance with enlistment standards</li><li>
Determine enlistment eligibility according to NAVY enlistment criteria</li><li>
Make and receive phone calls with the intent of promoting or selling company products and/or services</li><li>
Respond to client Leads in a timely manner in order to increase the number of Leads turned into Applicants, while decreasing the amount of time spent by field representatives working Leads</li><li>
Learn a thorough knowledge of recruiting regulations and related resource materials, while being able to explain them in simple terms</li><li>
Work well under immediate supervision and follow processes and protocol as outlined</li><li>
Promptly complete all projects and administrative tasks as assigned</li><li>
Communicate effectively and maintain the flow of information while keeping supervisors informed of any issues that may occur</li><li>
Accomplish other duties as assigned by management</li><li>
Gain functioning knowledge of the portal software used to process applications</li><li>
Work effectively with other team members tomaintainpositive morale and a sense of teamwork</li><li>
Learn and abide by the operating policies and procedures of iostudio</li><li>
Represent iostudio in a professional manner with all client leadership,vendors and staff</li><li>
Complete and submit daily time reports</li></ul>
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.
Qualifications<ul><li>
Ability to multitask with multiple communication tools in order to provide an exceptional level of customer service</li><li>
Patient and pleasant demeanor is required, as the main goal of this position is to provide positive communication to potential Applicants</li><li>
Familiarity with a variety of the recruitment field&rsquo;s concepts, practices and procedures is a plus</li><li>
Ability to type 40 wpm</li><li>
Professional verbal and written communication skills a MUST; a clear speaking voice isrequired</li><li>
Honorable military experience is a plus</li><li>
If position is under government contract:</li></ul><ul><li>
Ability to qualify for a government security clearance, as required by government contract</li><li>
Citizen of the United States of America, as required by government contract
</li></ul>Education and Experience<ul><li>
Associate degree a plus; may be substituted based on experience</li><li>
Supervisory or specialty experience within a Call Center environment preferred</li></ul></div>

Support Team Operator - Part-Time

AdventHealth Lake Wales

<div>Our promise to you:
Joining AdventHealth is about being part of something bigger. It&rsquo;s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
All the benefits and perks you need for you and your family:<ul><li>
Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance</li><li>
Paid Time Off from Day One</li><li>
403-B Retirement Plan</li><li>
4 Weeks 100% Paid Parental Leave</li><li>
Career Development</li><li>
Whole Person Well-being Resources</li><li>
Mental Health Resources and Support</li><li>
Pet Benefits</li></ul>
Schedule:
Part time
Shift:
Night-Weekend (United States of America)
Address:
410 S 11TH ST
City:
LAKE WALES
State:
Florida
Postal Code:
33853
Job Description:<ul><li>
Projects a positive and helpful demeanor while working with patients, visitors, physicians, and staff.</li><li>
Maintains a courteous and professional manner when answering calls.</li><li>
Demonstrates skill and proficiency when executing overhead announcements.</li><li>
Updates and maintains all on call lists for staff when notified of changes.</li><li>
Forwards calls promptly to proper departments, patient rooms, or staff as necessary.</li><li>
Demonstrates communication skills appropriate for interactions with adolescent, adult, and geriatric callers, using service standards and service recovery techniques.</li><li>
Contacts key personnel after hours as needed. Maintains an operational call log of all activities, requests, and issues.</li><li>
Cultivates accurate knowledge of hospital disaster codes and announces them efficiently according to procedure.</li><li>
Provides excellent customer service and maintains respectful relationships with all stakeholders.</li><li>
Other duties as assigned.</li></ul>
Knowledge, Skills, and Abilities:<ul><li>
Ability to read, speak, listen, receive, understand, and disseminate communications effectively [Required]</li><li>
Competent knowledge in standard computer applications with an ability to type 30 wpm [Required]</li><li>
Capable of learning and retaining a vast amount of information including clinical terminology [Required]</li><li>
Adept in multi-tasking in a high volume and fast paced environment [Required]</li><li>
Ability to work independently and to apply logical and safe decision making in communicating critical situations [Required]</li><li>
Embraces learning and adapting to frequent changes to data used to direct and manage calls [Required]</li><li>
Maintains calm and courteous composure when dealing with emergencies or dissatisfied callers [Required]</li><li>
Strong independent worker, critical thinking, and good judgement qualities [Required]</li><li>
Excellent oral and written communication skills [Required]</li><li>
Proficiency in MS Office products [Preferred]</li><li>
Bilingual skills [Preferred]</li></ul> 
Education:<ul><li>
High School Grad or Equivalent [Required]</li></ul> 
Work Experience:<ul><li>
1+ related work experience as a switchboard operator or in customer service field [Required]</li></ul> 
Physical Requirements: (Please click the link below to view work requirements) 
Physical Requirements - https://tinyurl.com/23km2677
Pay Range:
$15.15 - $22.73 
Background Screening Requirement (Florida Law) 
Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. 
Applicants may review general information about Florida&rsquo;s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: 
https://info.flclearinghouse.com/
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.</div>

Switchboard Operator Part-Time Nights Weekends Lake Wales

Willamette Valley Cancer Institute and Research Center

<div>Overview:<div></div><div> 
Telephone Operator</div><div></div><div> 
Willamette Valley Cancer Institute is seeking a Telephone Operator to join their administrative team at the Central Business Office in Eugene, OR. This role involves answering, directing, and triaging incoming calls to our clinic, so strong communication skills and experience with complex multi-line phone systems are essential. Ideal candidates will be highly organized and able to multitask effectively in a fast-paced environment. While experience in a medical office is preferred, it is not required.</div><div></div><div> 
The general pay scale for this position at WVCI is $19.00-$27.18. The actual hiring rate is dependent on many factors, including but not limited to: prior work experience, education, job/position responsibilities, location, work performance, internal equity, etc.</div><div></div><div> 
Benefits: M/D/V, Life Ins., 401(k)</div><div>
Employment Type: Onsite, Full Time</div><div>
Location: Eugene, OR</div>
Responsibilities:
<ul><li>Answers all incoming calls courteously and efficiently, connecting callers to the appropriate extension.</li><li>
Accurately takes and relays messages in a timely manner.</li><li>
Responds promptly to emergency and urgent calls from patients, directing them to clinical staff as needed.</li><li>
Handles operator functions, including triaging calls, transferring calls, setting up conference calls, instructing users on phone procedures, and reporting any telephone or equipment issues.</li><li>
Offers a friendly and helpful phone experience for all callers.</li><li>
Assists with clerical tasks as assigned to support departmental workflow.</li><li>
Other duties as assigned.</li></ul>
Qualifications:
<ul><li>High school diploma or equivalent required.</li><li>
At least one (1) year of office experience, preferably in a medical/clinical setting</li></ul><div>
PHYSICAL DEMANDS:</div><div>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.</div><div></div><div> 
WORK ENVIRONMENT:
 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed in an office environment. Involves high levels of contact with patients and public.</div><div></div><div> 
The US Oncology Network is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.</div></div><div></div>

Telephone Operator

Half Price Packaging PVT Ltd

We are looking for energetic and confident Call Center Agents to join our UK-based campaign. Whether you're an experienced professional or a fresh candidate eager to start your career, we encourage you to apply.Responsibilities<ul><li>Make and receive calls for our UK campaign.</li><li>Communicate professionally with customers.</li><li>Achieve daily and monthly performance targets.</li><li>Maintain accurate customer records and follow company procedures.</li></ul>Requirements<ul><li>Excellent communication skills in English.</li><li>UK call center experience is preferred but fresh candidates are also welcome to apply.</li><li>Strong interpersonal and customer service skills.</li><li>Self-motivated, punctual, and target-driven.</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Attractive performance-based incentives</li><li>Paid training for fresh candidates</li><li>Career growth opportunities</li><li>Friendly and professional work environment</li></ul>Location Johar Town, Lahorewhatsapp ( 03401323-282) send cv with Mantion Joher town branch or gulberg BranchApply Now and become part of our growing team!Pay: Rs35,000.00 - Rs45,000.00 per monthWork Location: In person

Call Center Agents (Joher town)

Search 5287+ Call center operator jobs near you this August. New roles added regularly across leading industries. Apply today.